11425 zetes annual report 2013 en social responsibility light

Everyone protects what is most precious to them. _OPTIMISING ID SECURITY

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ZETES ANNUAL REPORT 2013 | CREATING TOMORROW BY INVESTING IN TODAY ZETES ANNUAL REPORT CONNECTING WHAT MATTERS

SOCIAL RESPONSIBILITY The Group continues to invest in staff training and improving the security of its solutions to guarantee customers the best possible quality. Special attention is also given to the environment and Zetes has recently been awarded a number of ISO certifications, including ISO 14001.

For Zetes, maximising our employees' well-being and personal development is an essential motivating force. Our priorities mirror the major concerns of civil society to protect consumers and citizens, which by extension, includes Zetes' corporate and governmental customers. The Group also places great importance on its environmental responsibilities.

Employment Zetes' main driving force, its employees Zetes owes its success primarily to its employees. Being largely a services company, its main assets are the strong relationships that it fosters with customers and the creative solutions it develops to solve their problems. To achieve this, an in-depth understanding of the markets in which these customers operate is essential, together with mastery of the various automatic identification technologies and an excellent understanding of local cultures.

Advanced protection of citizens' data

Gambian biometric passport

Capitalizing on know-how

Respect for the individual

These factors make the knowledge and know-how of the company’s personnel a crucial asset, which Zetes makes every effort to retain and strengthen.

Consequently, when integrating new employees and their know-how following an acquisition, Zetes takes care to avoid losing the skills brought on board.

Zetes is vigilant to ensure that its personnel are not subjected to discrimination of any kind, whether racial, physical, political, religious, or sexual. The company respects all employment legislation within the European Union and in the countries outside the EU where it operates. Zetes offers its personnel a genberous level of social benefits, which often exceeds statutory requirements. It also seeks to contribute to the development of less fortunate regions, such as Africa, by recruiting and training local workers and entrusting them with technical and managerial responsibilities.

Currently, Zetes has a direct presence in CĂ´te d'Ivoire, Senegal, Gambia and South Africa.

Sharing knowledge between colleagues, both old and new, can enhance individual skills and strengthens the Group as a whole.

Evolution through exchange Faced with a fast-changing world and, in particular, continual technological advancement and customers seeking productivity gains against a backdrop of an increasingly complex regulatory environment, it is imperative for our employees to be constantly updating their skills. In response to this, Zetes has introduced an organisational structure to facilitate sharing knowledge and capitalizing on existing experience.

For several years, internal training and the recruitment of highly qualified personnel have enabled Zetes to significantly strengthen skill levels and customer service effectiveness.

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in a sporting event as part of a team of 250 runners, in support of a voluntary association.

Committing to the "Nos Enfants Cardiques" voluntary association In 2013, for the seventh consecutive year, Zetes joined forces with "Nos Enfants Cardiaques" for the annual Brussels 20km road race. This voluntary association, composed of parents of children with heart defects and members of the healthcare team at Cliniques Universitaires Saint-Luc in Brussels, seeks to improve the wellbeing of children with heart defects and their families.

This collaboration is an opportunity for the Group's employees to participate

Better identification + traceability = Better protection Protection of citizens People identification is vital to the exercise of democratic rights, such as electoral participation and the protection of personal data. More specifically, Zetes’ solutions provide an answer to the following needs:

SOCIAL RESPONSIBILITY

• Preparing a democratic electoral process

Producing reliable voter lists is a real challenge for countries without a national population register. With its biometric enrolment solution, Zetes offers an answer to the requirement of one citizen = one vote.

• Combating identity theft Incorporating biometric data into identity documents guarantees that the document holder is indeed the person he or she claims to be. Comparing a citizen's fingerprints with an existing database can prevent a person from assuming two different identities or from trying to steal someone else's identity.

• Combating fraud As well as personal data, it is also necessary to protect the document itself. The identity documents Zetes produces incorporate proven security features that are impossible to counterfeit. Zetes is currently involved in eiD projects in Belgium (national identity cards, foreign resident’ s cards, kids-ID), Portugal and Israel. It also personalizes passports for Belgium, Côte d'Ivoire and the Gambia.

Sensitive data protection The processing of citizen-related data calls for a very advanced level of protection and hence for secure data management systems. In this way, Zetes became one of the first businesses in its sector to be awarded the ISO 27001 certification for the production of eID and eTravel documents (passports, visas, etc). This is the only internationally recognised standard that defines security prerequisites for the implementation of an Information Security Management System (ISMS).

This competence was initially developed for sensitive projects such as those in the People ID arena, which involve ensuring the security of citizen data for national governments. It is, however, also an increasingly valuable asset in Goods ID, where companies believe that a data breach can seriously compromise their activities.

Consumer protection In recent years, consumers and, more specifically, consumer health, have become primary supply chain concerns. Sectors such as the food and pharmaceutical industries need to comply with increasingly strict national and supranational regulations. The portfolio of solutions developed by Zetes meets these societal issues by introducing new elements such as use of the cloud. ZetesOlympus, for example, makes it possible to collect all data related to a product and offer secure access to this database to various supply chain stakeholders. This greatly facilitates the traceability of defective products or the identification of counterfeit goods.

Environmental protection The streamlining of processes inevitably involves the dematerialization of information and automation of information flows. Zetes makes heavy use of mobile communications. Whether by optimizing supply chains or using electronic signatures, this remote exchange of information contributes to reducing physical movement. At a company level, process automation reduces errors, with a knock-on reduction to losses during production and the logistical headache of processing returned goods. All companies are looking for ways to efficiently manage their mobile assets (vehicles, pallets, tools, etc.) Identifying and locating these assets in real-time can optimize their use and thus reduce the overall numbers required.

"Zetes has obtained ISO 14001 certification for its identity cards and travel documents production site. This allows it to control the impact of industrial activity on the environment."

Despite its relatively small ecological footprint, Zetes has begun introducing an environmental management system to respect the environment. It has obtained ISO 14001 certification for its identity cards and travel documents production site. This allows it to control the impact of industrial activities on the environment.

As part of this initiative, a volunteer GreenTeam has been put together to develop environmental initiatives and strive to achieve the following objectives:

• Raising awareness and continuous improvement of environmental performance;

• Sustainable management of raw materials;

• Responsible use of energy;

• Ecological management of the building and surrounding areas.

All processes have been reassessed for their environmental impact and improvements have already been implemented.

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