INTERVIEW & PERSONAS by Jaya
PRESERVICE Receive coures info on registeration
T a s k
Go to icourse webpage
P p a o i i n n t
T o u c h
p o i n t
Info packet papers
Info packet paper
Log in
Go to select course page
Evalueate your level by yourself
Log in not working always
Ancient website
How to Where to know what is ask help? good level for you? What are expectations and requirement s? What I am supposed to learn?
Webpage
(Ask help for which level you should take)
Choose Confirm suitable time selection (mon-wed or tue- thu)
Prepare to go class
How big the workload? How much I need to schedule time?
No info how to prepare. Do I need books, where to get?
SERVICE Week
1st week
2nd week
3rd week
4th week
5th week
6th week
7th week
8th week
Main action
Start of course
Natinon al holiday, Miss 1 class
Natinon al holiday, Miss 1 class
Tasks
Get info where to buy books, other general info
Read pinyin and answer questio ns(1)/M ake present ation(2)
Prepare atleast 16 sentenc es(1)/M ake a present ation(2)
Pain points
What is the aim? What is the require ments?
What is expecte d in exam?
What is expecte d in exam?
Midter m exam, No classes
9th week
10th week
11th week
12th week
13th week
14th week Christm as, miss 1 class
15th week
16th week Final exam, No classes
emotion level: high
Class 1
break
Class 2
break
Class 3
Class begins Read words after teacher Read paragraph by self
Exciting answer Answer questions
Read words break after teacher
Listen to teacher
Wait for teacher to start
Not paying any attention
Read paragraph by self Answer questions
break
Wait for teacher to start
Answer break Class 3 questions Chatting
Listen to teacher
Not pay attention
leave emotion level: low
Class finish
homework
EXECUTIVE SUMMARY
Common Features • They think learning Chinese would be helpful for future career.
• The classes are not continuous enough because of inefficient homework, which mainly due lack of proper teaching material. (According to the teacher, only homework he gives is preview the next part is because the exercise on textbook is not proper for the students.)
• They use Chinese mainly in simple daily tasks, and get frustrated when there are some communication problems. • They have average 5 good Chinese friends and meet mainly for class and lunch, and they often have misunderstanding problems when working together. • They are not motivated in Chinese class and leave Chinese class for different reasons including they are tired (classes are in the evening), something else to do or they feel there’s nothing new to learn(for students who are motivated to learn Chinese) . • All agreed that the timing of the class is horrible (18.3021.00) • Students have difficulties to improve on speaking especially pronunciation because they lack of feedback.
c
• They are interested when teacher introduce Chinese culture or ask about their culture. Generally students are very eager to learn about Chinese culture. • Some students are confused about which level to choose. • They would like to experience Chinese culture but don’t have access to it, because they can’t browse the Chinese internet due language problems. • They meet problems because are unable to read Chinese characters.
Low Expectations • They do not expect much on their Chinese. • Some students missed class for traveling. They hope that the class time would be flexible. • They feel inconvenient not recognizing Chinese characters. • They expect more practical homework to motivate them to learn Chinese. They would like to have more continuous learning and more feedback and push from the teacher, because they are not self-motivated, but are willing to learn. • They think grammar and speaking are easier, and realize the importance of learning Chinese characters after some time but are not motivated and do not have the tools to do so.
High Expectations • Have a strong interest in Chinese culture and learn Chinese out of interests. • They can not fully participate because the levels of students are different. • Some exercises in class are below their level. • Their aim is to learn comprehensive Chinese. • They are able to study by themselves after class.
Design Issues 1.
How to help students choose proper class ďźˆInfo, flow)
2.
How to apply the schedule to students' preference
3.
How to make classes more continuous
4.
How to make students motivated in class
5.
How to improve students' pronunciation
6.
In which way can students get more feedback
7.
How to make better use of after-class time
8.
How to guide students to self-study
9.
How to make in-class more efficient and attracting
10. How to guide studentsfor further study
PERSONAS
”I came to China because I think it will benefit my future career, and gaining experience from China is surely appreciated by companies. Learning some chinese is surely not going to harm me, although I don’t really know what level I can achieve.”
Joakim Andersson
KNOWLEDGE
•
23, Denmark
• Has very little previous chinese knowledge, but is willing to learn more
•
Master’s level student in technology
GOALS
•
First time in exchange
• Hopes to learn some basic chinese and ”101 of chinese culture”, but is unsure what to expect
•
Adventurous
MOTIVATION
•
looking for new experiences and interested in travelling
• Thinks that even basic level chinese will help him in future career
•
Social-oriented
•
Uses mainly western social media and sources across all platforms
• Wants to show that he has some knowledge in chinese, even on very superficial level • Is willing to do some effort in learning language, because is currently in China
FRUSTRATION •
Frustrated on lack of feedback and support, because are not self motivated. Lack of pressure and guidance from teachers.
•
Time is not flexible so he has to miss some class because of traveling
•
They feel inconvenient not recognizing Chinese characters.
•
Can not get much corrected on pronunciation.
NEEDS & ATTITUDES
Joakim Andersson •
23, Denmark
•
Master’s level student in technology
•
First time in exchange
•
Adventurous
•
looking for new experiences and interested in travelling
• •
•
Needs organized events to sustain motivation and learning
•
Would like to have more tasks and exercises, like ”have-to-do” things. View tasks in positive light, even though do not necessarely take initiative
•
Class is a collaborative environment, but would also like to have more individual tasks
•
Would like to have more frequent and continuous courses and tasks
CONTEXT OF USAGE •
every tuesday and thursday from 18:30 to 21:00
Social-oriented
•
travel a lot during the semester
Uses mainly western social media and sources across all platforms
EMOTIONAL CHARACTERISTICS •
Perceived personality: competence
”I started learning chinese 1 year ago, because I got really interested in China and learning new language. I hope to have some chinese friends and to better understand the country and the people. I believe this may also help me in my future career”
KNOWLEDGE •
On basic 2
Chris Müller
•
Learned Chinese before coming to China
•
24, Germany
GOALS
•
Master’s level student in business
•
•
First time in exchange
MOTIVATION
•
Interested in chinese culture and language
•
Action-oriented
•
Uses mainly western social media and sources, across all platforms
•
Wants to improve his chinese to basic conversational level Learns chinese to be able to have conversations with chinese people and understand the culture
•
Is confident that good chinese skills will help in future career.
•
Likes to study language and is motivated to do so
FRUSTRATION •
He can not fully participate because the levels of students are different. Some exercises in class are below his level.
•
The chinese class does not offer comprehensive language learning.
•
Don't know which level to choose.
NEEDS & ATTITUDES
Chris Müller
•
Is able to study by himself, but would like to have more feedback
•
Is studying quite frequently, but mostly by himself
•
24, Germany
•
Needs feedback and support, but is also able to independent studying
•
Master’s level student in business
•
Frustrated on lack on feedback and the narrow focus of the chinese class, would
•
First time in exchange
•
Interested in chinese culture and language
•
Action-oriented
•
•
Uses mainly western social media and sources, across all platforms
EMOTIONAL CHARACTERISTICS
like to do more and continious tasks also apart from the class CONTEXT OF USAGE
•
Every tuesday and thursday from 18:30 to 21:00 Perceived personality: competence
Joakim Andersson 1.
How to help students choose proper class ďźˆInfo, flow)
2.
How to apply the schedule to students' preference
3.
How to make classes more continuous
4.
How to make students motivated in class
5.
How to improve students' pronunciation
6.
In which way can students get more feedback
7.
How to make better use of after-class time
8.
How to guide students to self-study
9.
How to make in-class more efficient and attracting
10. How to guide studentsfor further study
Chris MĂźller