Chapter Conclusion

Cathy is a 30 year-old woman who works at a retirement home as a caretaker. When it comes to helping patients, she really tries to make them feel comfortable. Situations such as wanting to use a computer could come up and she needs to be ready to effectively help her patients. Gene is a 65 year-old veteran who resides in San Diego, California. He attends an online adult-school where he learns various subjects such architecture or accounting.

Switching from web program to web program, he faces trouble on how to use each one.

Panel of Experts

Fortunately, Felton’s Tech Squad was able to actively help with the project, providing insight on the topic of aging people and using technology. The development of a solution was better facilitated and supported considering the provision of various expert opinions.

Edith Yamanoha

Felton Program Manager, Aging Services Senior Division

Joy Zhan

Felton Program Coordinator, Tech Squad

Anita Wilhelm

SFSU Professor, UX Research and Design

Edith is the Program Manager of Felton’s Aging Services. She continues to work with SF State students in guiding their projects to meet the needs of their elderly clientele. Joy is the Program Coordinator for the Tech Squad. She knows exactly what elements of the web design are vital when being accessible to an aging user. She strongly believes in bridging communication gaps. Anita is an SF State Professor and Designer who has worked on numerous UX projects. Her knowledge and expertise in UX research as well as her skillset in heuristic evaluations will be valuable in this design project.