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Government Cover Letters
In order to demonstrate our professional writing skills and proven expertise as Professional Résumé Writers and Career Coaches in the Australian Government since 1995, we have provided a selection of samples to showcase our work. All documents are individually created for each client, hence your résumé, cover letter and selection criteria will be crafted, worded and designed from scratch and tailored to your specific career objectives in the local, state or federal Australian Government. Our results-driven are pleased to demonstrate the style and expertise we offer by providing examples of work for your review that will verify our professionalism and assist you in making an informed decision when selecting the best Résumé Writer and Career Coach for you.
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Cover Letters Our team of professional RĂŠsumĂŠ Writers have prepared a range of cover letters for clients from graduates including brief letters of introduction through to detailed expressions of interest including capabilities.
Feel welcome to peruse the following cover letters which demonstrate the quality of our work and diverse experience across all job types and levels.
Annabelle Gables 1/12 Exhibition Street, SYDNEY NSW 2000  (02) 4888 2222  0422 444 333  a-gables67@gmail.com 12 January 2018
Re:
Director, Training
Position No:
00005KB3
Dear Sir/Madam, As a qualified, results-driven and accomplished management professional with experience delivering high quality, comprehensive and integrated training and development in the public service, I write with interest to be considered for the above position at The NSW State Emergency Service (SES) as advertised on www.iworkfor.nsw.gov.au I have held numerous leadership roles where I have led, managed, trained, mentored and coached team members to achieve optimal results whilst maximising service delivery, compliance and innovation. Throughout my professional career at Department of Family and Community Services over the past 18 years, I have gained a wealth of experience as demonstrated in my current role as Senior Manager Accommodation & Respite, Illawarra Shoalhaven District and previously as Acting Director Disability and Home Care, Senior Manager Disability and Home Care, Senior Manager Access, Project Manager, Service Centre Manager, Service Coordinator, Branch Manager and Care Worker. Working closely with the District Director, I currently provide advice and recommendations on policy and operational matters including the impact of changes in legislation, regulation and policy on ADHC and its stakeholders. Confident I would make a valuable contribution as a Director, Training at SES, I have reviewed and meet all key capabilities. Committed to professional development and continuous improvement, I have completed various qualifications including a Certificate IV in Training & Assessment, Advanced Diploma of Government (Investigations). Diploma in Project Management, Diploma in Community Services (Case Management), Public Sector Management Program, Graduate Certificate in Public Sector Leadership, Diploma in Business and Certificate IV in Frontline Management. Furthermore in 2016 I was nominated to undertake the FACS Leading Managers Program. I have gained relevant professional experience at senior executive level in numerous roles including my current position at senior level together with Acting Director roles on multiple occasions at FACS including my most recent role as Acting Director in September 2016 to February 2017. Furthermore I contributed as part of the executive leadership team within Illawarra Shoalhaven for 2 years in a team which consisted of Director Housing, Community Services, District Director of FACS ISD and Senior Business Analyst and myself. I successfully set the strategic direction for FACS in the Illawarra Shoalhaven District. In my current role as Senior Manager Accommodation & Respite, Illawarra Shoalhaven District I strategically worked with Learning and Development and my direct reports to ensure frontline staff, clinicians, support staff and management were sufficiently supported in obtaining appropriate qualifications and upskilling as required which included refresher training and specific training for specialist care such as Midazolam training, access to clinical training and also legislative training such as Workplace Health & Safety and Mandatory Reporting. Within my unit, I managed service delivery of accommodation and respite with funding for 400,000 hours, 28 group homes which provided 24 hour accommodation to 142 clients, 4 respite units which provided respite to 200 community clients, 1 medical unit for high support medical needs together with 500 staff and a budget of approximately $25 million. Recently I was tasked to coordinate the efficient transfer of accommodation and respite staff and services to HWNS which entailed major work on change management, the achievement of a positive team culture, managing staff and families through the transfer process, communicating key components to success and assisting people to focus on tasks/values whilst supporting staff through their own self journeys. Excellent outcomes were achieved as all staff and service were successfully transferred on the 5th of October 2017. In recent years, I have achieved exceptional results in driving and overseeing a positive culture change which required connecting with the why we do the work, instilling our values, upskilling staff and ensuring they felt valued. Additionally I have considerably improved systems to ensure responses, reduced workers compensation which resulted the lowest workers compensation component paid by district since costs were totalled. Furthermore under my leadership, I dramatically improved accountability, ensuring that all staff were managed in a timely manner with clear roles and responsibilities. Other key results have included a continued reduction in budget overspend for the years since my commencement as Senior Manager Accommodation & Respite.
I possess a sound knowledge and understanding of contemporary adult and organisational learning practices and concepts. In my current role, I manage and lead a team of 500 staff from diverse cultural backgrounds with a range of capabilities. My team consists of people from CALD with language barriers, traumatic backgrounds, learning difficulties, various learning styles and training needs as all clients are different. I am required to ensure my team understands and meets the needs of clients with various requirements such as people with various diagnosis including autism, down syndrome, mental health issues, trauma backgrounds and so on. Key challenges I have overcome include obstacles such as access to staff and access to training, competing time demands vs actual service delivery and also the risk of not completing training which could results in client deaths or injured staff. In order to ensure effective training and the ongoing development of their skills, I implement verbal reliability for staff to ensure they understand training, offer refresher courses, provide options for differing venues and ensure senior staff understand the business needs. I respect and understand the role of volunteers and have achieved a high level of success in facilitating cooperation and building productive internal and external relationships and partnerships with external and internal stakeholders from all walks of life. For example, I have assumed roles such as the Coordinator of School Fetes, Clothes Pools, Canteens and worked as an SES Volunteer. Over the past 18 months I have been working as a Volunteer at St Vincent De Paul Society. I believe that for individuals, volunteering provides an opportunity to be involved in activities reflecting their interests and using their skills. Meaningful activity in turn promotes a sense of belonging and general wellbeing. Volunteering can also be a way to develop skills, potential pathways to employment, or a way to contribute existing skills for the common good. I am currently responsible for managing and optimising service delivery, planning, coordinating, leading and managing staff and resources across the Illawarra Shoalhaven District to provide a cost effective, quality service that meets FACS key performance indicators and financial accountabilities. In addition I manage resources such as budgets, assets, projects and staffing to maximise achievement of goals including financial planning to effectively manage the business unit consistent with the strategic direction of ADHC, ensuring effective operations and cost effective use of ADHC’s resources. As Senior Manager for Accommodation and Respite, I am tasked to ensure our work aligns with key government reforms such as the NDIS including the transfer of disability services to the non-government sector. I played a key role in the transition to NDIS during which time I managed competing priorities and staff management issues including change of positions, building trust with the team, budget management, NDIS readiness, PSA union bans whilst ensuring that high quality client service and governance was maintained. I was delegated to work in a small team with a group task to implement the Continuous Improvement Review Tool (CIRT) within the Illawarra Shoalhaven District over an 8 week period. The CIRT was instigated to provide compliance indicators specific to a home and an individual living in the home. The CIRT was an initiative of the Cross Cluster Performance Improvement (CCPI) team and was designed to improve the safety and wellbeing of people living in Group Homes operated by the Department of Family and Community Services, Ageing, Disability and Home Care (ADHC). The intention was to replace the Quality and Safety Framework with the new CIRT. Upon completing the CIRT an action plan was developed for each unit that identified actions to be taken to bring the home in line with policy. The Coordinator of each cluster was responsible to ensure the documented actions were correct and completed within the timeframe specified. I was personally required to ensure all staff had a sound knowledge on the philosophy behind CIRT and understood that the union linked it to the NDIS which meant that the union placed bans on completing the CIRT across the state. During the development and implementation phases of CIRT our target was to complete compliance with an objective of 100%. Due to our diligence, thorough approach and actions, nil blockages in our area from union. This clearly demonstrates a change in culture and trust in meeting client support needs which link to objectives of the state plan. The development of the new tool was a collaborative approach with district and central office staff. and successfully enabled us to produce a robust tool that will identify, monitor, report and guide continuous improvement in ADHC operated group homes. Additionally the reporting outputs from the CIRT provided districts with ‘real time’ data on the compliance aspect and the risk areas that require remedial response, in the form of an action plan and the information enabled the identification of broader inherent issues. Dedicated to upholding and promoting your vision, I understand that the NSW State Emergency Service is an emergency and rescue service is dedicated to assisting the community with major responsibilities including flood and storm operations, the NSW SES provides the majority of general rescue effort in the rural parts of the state. I am keen to make a career transition into the public service where I can further expand my skills and experience working in a team of professionals whilst adhering to the Australian Public Service Values and Code of Conduct that shape the way we think, react and behave. Find attached my résumé that details my experience and accomplishments. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my potential contributions. Please don’t hesitate to contact me on phone or email should you have any questions. Yours sincerely,
Annabelle Gables
D a nie l le J ac k so n 0422 333 555 (08) 9583 7777 d-jackson71@iinet.net.au 28 December 2017
Re:
Community Health Nurse
Position No:
00008962
Dear Sir/Madam, A community-focused, results-driven and accomplished nursing professional with diverse experience in the healthcare industry with the desire to valuable contribution, I write with interest to be considered for the above career opportunity with the Western Australian Department of Health, the Child and Adolescent Health Service as recently advertised on www.jobs.wa.gov.au. I am particularly interested in undertaking a role in school nursing and would also like to be considered for an immunisation opportunity. Throughout my career over the past 20+ years, I have gained a wealth of relevant skills and experience which can be demonstrated in my current role as Registered/Clinical Midwife - Level 2.4 (Rockingham General Hospital) and additionally as Collector and Registered Midwife Casual (Cell Care Australia) together previous roles such as Registered Midwife - Level 2.1 (Peel Health Campus), Registered Midwife - Level 1.9 & Level 2 Coordinator - Night Duty (Joondalup Health Services) and various other nursing roles in South Africa, Brunei Darussalam and Saudi Arabia. Well organised, efficient and service-focused orientated, I have demonstrated a proven track record of accomplishment in providing high quality nursing care for clients, promoting self-care and personal responsibility for health. Having acquired a proven track record of achievement throughout my career as a valued team member and self-driven individual, I am positive that I would make a valuable contribution as a Community Health Nurse with the ability to plan, implement and evaluate nursing care, health promotion and education to individuals, families and population groups according to need and service priorities. I welcome the opportunity to promote the health and wellbeing of children, families and specific community groups using a range of health promotion/education and support strategies focusing on the social determinants of health whilst providing effective preventative and early intervention programs to individuals and groups. As a confident and experienced communicator with highly developed interpersonal and relationship building skills, I have the capacity to communicate effectively with individuals and groups, encourages community participation and develops partnerships with local networks to achieve the best outcomes for the community. Committed to continuous improvement, I am accredited General Nurse (Division 1) and Midwife with the Australian Nursing and Midwifery Board with various qualifications including a Diploma in Advanced Midwifery and Neonatal Science, Diploma in Midwifery, Diploma in General Nursing and extensive nursing professional development. I take responsibility for my own training and development, keeping up to date with developments in the healthcare industry as a dedicated nursing professional. Dedicated to upholding and promoting your vision, I understand that the Western Australian Department of Health, Child and Adolescent Health Service is committed to providing high quality pediatric care to young West Australians. I am keen to make a career transition into the public service where I can further expand my experience working in a team of professionals whilst adhering to the Department of Health Values of Excellence, Equity, Compassion, Integrity and Respect that shape we think, react and behave. Find attached my résumé that details my relevant experience and key accomplishments together with my response to the selection criteria. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my potential contributions and suitability. Please don’t hesitate to contact me on 0422 973 365 or via email at binti@iinet.net.au should you have any further questions. Yours sincerely,
Danielle Jackson
Jeff Davidoff 0402 222 333 jeff.davidoff@bigpond.com 10 April 2018
Attn:
Kristy Eagles, Spinifix Recruiting
Re:
Principal Upgrade Manager
Dear Sir/Madam, A tertiary qualified and results-driven project management professional at NSW Land and Housing Corporation (LAHC) over the past 12 years with a desire to undertake new challenges, I write with interest to be considered for the above position as recently advertised on www.seek.com.au. I have demonstrated a proven track record of achievement and passion for contributing to the Future Directions for Social Housing in NSW in my current role as Senior Project Manager with LAHC during which time I have managed the delivery of all State-Wide Programs valued at approximately $50 million per annum including major Common Areas Upgrades and restoration of Fire Damaged Properties together with the compliance projects such as the fire safety program, property assessment surveys, detailed property assessment surveys and change of use program. I am proficient in performing end to end project planning, establishing various processes, contract management and development which can be evidence as all programs were completed on time and within the assigned budgets for the past 12 years. I have utilised high level project management skills with proven ability to creatively problem solve and think strategically whilst coordinating projects from project conception through to the implementation phase, consistently implementing solutions on time and budget whilst meeting project specifications. I have prepared project plans, schedules, documentation and tracked progress through all stages to ensure on time delivery whilst meeting project objectives. Confident I would make a valuable contribution to your highly-regarded government organisation, I have reviewed and meet all the required key capabilities as evidenced below in my response to the targeted questions as below: Could you explain how you define roles, clearly communicate responsibilities and manage performance of staff members to achieve team/unit outcomes. ➢ I have held numerous team leadership responsibilities with a high level of competency in leading, managing, training,
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mentoring and coaching team members to achieve optimise project outcomes in the public service. In my current role as Compliance Project Manager with the Land and Housing Corporation, I was delegated the responsibility to deliver a $150M Fire Safety Upgrade project over 10 years. During this time I developed an in-depth project plan which included resource planning, business processes and a communication strategy for internal and external stakeholders together with a risk mitigation strategy. As part of the project planning, I was tasked to define and communicate the roles and responsibilities of all required internal and external personnel which entailed clearly identifying and defining different roles to support program delivery such as an internal Project Manager, Project Support Officer, Quality Assurance Officer, Technical Specialist and an external Client Liaison Officer, Scoping Consultant and Building Contractor. During resource planning, I identified the need for three Project Managers, three Project Support Officers, eight Quality Assurance Officers/Auditors, a Technical Specialist. I also identify the need to engage with up to fifteen scoping consulting firms, up to ten building contractor firms and close coordination with three Housing NSW Client Liaison Officers as well as a Housing NSW Manager. Once I planned and determined the human resources requirements based on the project needs, I then defined responsibilities for each individual i.e. Project Manager’s responsibilities included contract administration, management of scoping consultants and building contractors in their respective contract areas, overseeing and working closely with Project Support Officers to ensure timely issuing of work orders, processing invoices for payment, maintaining the project database, producing and distributing progress reports on regular basis. I also determined the Project Manager’s role was to liaise with Quality Assurance Officers to organise pre-work, post-work audit inspections to monitor quality of works delivered by scoping consultants as well as building contractors. Whilst I developed and established the project’s communication strategy, I discussed these with each group of project stakeholders regarding their roles and responsibilities via face to face meetings, organised minutes of the discussions during meetings then reviewed feedback. I finalised the position descriptions for each role and issued these to all staff. I then developed KPIs for each role to monitor their performance and provide regular feedback for continuous improvement. I organised weekly and monthly progress review meetings which included discussions on matters related to administrative and technical issues coupled with actual progress against project milestones.
➢ Whilst developing KPIs, I implemented a performance-based work allocation approach in a staged manner to identify
potential risks such as poor time management, poor quality of works and poor coordination of project activities that may impact delivery in the early stages. Furthermore I implemented a reporting requirement where three Project Managers provided periodical progress reports by (i) region, (ii) contractor and (iii) scoping consultant then showed actual progress versus agreed milestones in terms of number of dwellings upgraded and expenditure. ➢ In addition I requested reports from Project Managers on any key issues which required my assistance to achieve resolution, thus enabling me to take appropriate corrective measures at early stages in program activities. Under my leadership no risks elevated to the level where it posed significant threat to the program delivery. During this process, I monitored progress on key project activities and provided guidance to the project team, enabling Project Managers to manage their projects efficiently. I also identified training and development needs for staff and motivated them to attend various courses for their professional development. ➢ Maintaining an agile and focused approach, I successfully led constructive discussions on project requirements and outcomes, resolved problems and conflicts in a cohesive manner which directly contributed in the successful delivery of the Fire Safety Program, Property Assessment Survey Program, Detailed Property Assessment Survey Program, Change of Use Program, Master Antenna Television Program, Scoping Services for Maintenance Program and numerous other projects such as Common Area Upgrade, Demolitions, Fire Restorations year after year and consistently over the past 12+ years. Provide a specific example of a situation where you were responsible for managing a challenging relationship with an external stakeholder/supplier or contractor. What was the situation and how did you lead and facilitate a productive discussion and what was the outcomes? ➢ Throughout my employment with LAHC as a Senior Project Manager, I have been required to manage numerous challenging situations including contractual conflicts, matters sensitive to media with external stakeholders. I have also dealt with several complex situations involving strenuous relationships between project stakeholders. On a particular occasion, I encountered a situation while overseeing Fire Safety Program. During this time a Contractor wrongfully fire safety upgraded dwellings and made excessive claims included installed fire rated ceilings as well as applied intumescent paint over the fire rated ceilings. This was a duplication of the required works as only one of these two upgrade methods should be used to achieve the required fire rating. The Project Managers identified that the Contractor had wrongfully claimed for both items. ➢ Determined to rectify this situation and resolve the issue, I organised audits of completed works through LAHC Auditors and obtained reports including photographic evidences. I then sought detailed reports about the extent of similar type of works carried out and claimed through Completed Works Statements from Project Managers and Project Support Staffs. Through my investigations and analysis, I determined that the Contractor had over claimed in excess of $250,000 over a period of 12 months. As an immediate action, I organised an urgent meeting with the Director of the Contracting Company and put forward our findings, requesting an explanation for their actions. I also provided details of properties where this duplicated works and claims were made. Initially, the Director of Contracting company’s reaction was uncooperative and defensive. He also blamed Scoping Consultants and the department for providing ambiguous information which led to a strenuous relationship and became extremely challenging to resolve the issue and manage the risk on the delivery of Fire Safety Program. ➢ Despite the Director of Contracting Company becoming agitation, I remained calm, composed and continued to participate in discussion and reminding him about their contractual obligations. Furthermore I pointed out that their project personnel were trained by the department on requirements of Fire Risk Management Plan Implementation Manual (FRMPIM), therefore it was expected from their staff to adhere to FRMPIM upgrade methods. In addition I provided sufficient evidences regarding the breaches. After undertaking extensive discussions and negotiations, I successfully persuaded him to refund the over-claimed amount of $250,000 back to LAHC. Subsequent to this issue, the performance of this Contractor dramatically improved and he became one of the best performers for a number of years. Committed to professional development, I have completed a Diploma of Architectural Studies together with numerous training courses including: Total Asset Management; Best Practice Guide; Guidelines of Capital Works & Maintenance Projects; Heritage Asset Management; Code of Practice for Construction Industries; Code of Tendering for Construction Industries; Implementation Guidelines; C21 Construction Contract Conditions; Pitfalls or Probity; Asbestos Removal; How to Manage Multiple Projects; Meet Deadlines & Achieve Objectives; OH&S Induction for Construction Work in NSW; Supervisor/Line Managers Awareness; General Conditions of Contract & Quality in Construction and Workplace Risk Assessment. I take responsibility for my own training and development, keeping up to date with new policies and procedures as a dedicated and contributing team member. Find attached my résumé that details my relevant experience and key accomplishments, I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my potential contributions and suitability. Please don’t hesitate to contact me via phone or email should you have any questions. Yours sincerely,
Jeff Davidoff
Ian Matheson 0431 323 929 ian-matheson@outlook.com 11 January 2018
Attn:
Human Resources The Australian National Audit Office
Re:
2018 Graduate Program
Dear Sir/Madam, Tertiary qualified, results-driven and accomplished accounting and finance professional with a broad range of relevant experience in various fast paced industries and sectors, I write with interest to be considered for the above career opportunity with your integral, compliance-focused government organisation as advertised on www.anao.gov.au. Committed to professional development, academic achievement and continuous improvement, I am currently undertaking the CPA Program and have successfully completed a Bachelor of Accounting and Advanced Diploma of Accounting at the University of Canberra, achieving exceptional academic results. I believe the ability to achieve results is based on an individual’s drive to perform and excel at requirements and necessary tasks. My experience as a high achiever incorporates the ability to evaluate accounting procedures and hold myself personally accountable for the outcome of financial operations coupled with the continual improvement of the processes for which I am involved. Throughout my university studies, employment and voluntary work over the past 7 years, I have gained a wealth of relevant skills and experience which can be demonstrated in positions undertaken including Accounting & Administration Volunteer - National Folk Festival together with my employment at Australian National University & Department of Defence as a Shift Supervisor & Control Room Operator through Wilson Security & SNP Security. Self-motivated and achievement orientated individual, I have gained experience in a broad range of accounting functions as an Accounting & Administration Volunteer at the National Folk Festival. During this time I performed various tasks including: accounts payable, accounts receivable, taxation, payroll, general administration, advanced computer operation and data entry, identify different streams of income and allocate to the correct account, reconciliation of bank accounts into Excel spreadsheets, update and enter new customers and suppliers into MYOB and various other duties. Having acquired a proven track record of achievement throughout my professional career, I am positive that I would make a valuable contribution in your 2018 Graduate Program. I possess highly developed judgement, initiative, analytical and investigative skills and the ability to assess situations to create positive solutions and organise workloads, managing and developing accounting processes and procedures which enable continuous improvement. Technology savvy and computer literate, I am highly proficient in the use of various systems and software including: MYOB, Microsoft Excel, Microsoft Word, Microsoft Outlook, Cardax (Security System), email and internet. I welcome the opportunity to apply and further expand my academic background, skills and expertise in accounting and financial management whilst learning and receiving mentoring from experienced professionals. As an experienced communicator with strong interpersonal skills, I regularly liaise with internal and external stakeholders both verbally and in writing including customers, suppliers, colleagues, employees, contractors, government and community organisations. I undertake routine problem solving and troubleshooting activities on a daily basis. Maintaining a keen eye for detail, an understanding of how processes work and how to quickly and resolve problems through systematic thinking. Dedicated to upholding your vision, I understand that The Australian National Audit Office is the national auditor for the Parliament of Australia and Government of Australia. I am keen to make a career transition into the Government where I can expand my experience working in a team of professionals whilst adhering to the Public Service Values and Code of Conduct that shape we think, react and behave. Find attached my résumé with referees that details my experience and accomplishments. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my potential contributions and suitability to the Australian National Audit Office. Feel welcome to contact me via phone or email should you have any questions. Yours sincerely, Ian Matheson
Thankyou for reviewing samples of our work. All documents are individually worded and designed based on our client’s unique needs, skills, experience and career goals. As industry leaders over the past 22 years, we would be pleased to design impressive marketing documents such professional résumés, cover letters, selection criteria or targeted questions tailored to your needs to commence or elevate your career in the Local, State or Commonwealth Government. To find out more about how we can help you, contact our Director, Monique Thompson via phone or email. Consultations are available from 9am to 9pm via telephone or skype.
Monique Thompson Director, Resume Writer & Career Coach since 1995
0438 737 863 or 1300 737 863 success@governmentresumes.com.au Servicing clients Australia wide via phone, email and skype