Service Plans: Goodbye Event Hiccups
We’re here to help you with our event technology products to produce all of your upcoming in-person, hybrid, and virtual events, venues, and environments. Our interstellar services and support allow you and your team to be as hands-on, or as hands-off, as you’d like.
Basic project management tasks, plus guided customer task support in preparation for self-service.
Primary project management task support, plus guided customer action.
White glove project management, plus add-on services.
www.6connex.com Have Questions? Please call 1.800.395.4702 or email us at sales@6connex.com
Included with All Service Plans Onboarding Kick Off Meeting Training Hub and Certification Program Access Domain Selection & Event URL Set Up In-App Guidance How-to Guides, Videos and Onboarding In-App Platform Client User Set Up Text Feed of Environment for Screen Readers Quest Template Access
Success Portal Knowledge Base and Training
Customer
Navigator Service Plan
The Navigator Plan is designed to help you implement your event. We will review your event needs with you and navigate you towards what you need to make it successful. This plan is great for those who wish to become self-sufficient but with a helping hand, especially on their first event. Recommended timeline is 7 weeks starting at the initiation, but should be no shorter than 4 weeks.
6Connex Managed Tasks
Project Initiation
› Teamwork Project Management Tool Setup and Access
› Project Initiation Meeting – Review Needs and Make a Plan
› Project Status Meetings – Up to 7 Additional Progress Calls Registration
› Assist with building one of each:
› Login Page
› Registration Page
› Thank You Page
General Set-Up
› Platform Client Additional User Setup
› General Settings
› Event Date
› Event Time
› Navigation Icons
› Optional Features Design Work
› Standard Room Template Edits
› Signage
› Avatar Mix
› Window View
› Client Branded Colours
Sponsor Management
› Booth Rep Training Live + Recording
Post Event Activities
› Project Debrief Meeting
Guided Tasks
Registration
› Registration Allow List Upload
› Registration List Bulk Upload
› Registrant Email Reminders
› Eventory Registration Setup
› Eventory Event Build Guidance
General Set-Up
› Broadcast Message Setup
› Promotions Setup
› Customized Setup: Custom Code to Enhance Experience
› Leaderboard/ Gamification Setup
Room Set-Up
› Room “Shell” Setup
› Room Content Upload
› Room Setting Extras
› Add Reps
› Intro Videos
› Dashboards
Sponsor Management
› Public Chats
› Placement of Elements
› Click Actions
› Booth Builder Accounts Added for Sponsors
› Booth ‘Shell’ Setup
› Booth Content Management
› Extract Sponsor Booth Reports
Event Quality Assurance
› Quality Check
› Scoping
› Audit & Debrief (excludes full content audit)
Post Event Activities
› Extract General Reports
› Post Event On-Demand Setup
Have Questions? Please call 1.800.395.4702 or email us at sales@6connex.com
www.6connex.com
Co-Pilot Service Plan
The Co-Pilot plan is intended for clients who want to learn how to implement their event, but need a bit of a heavier hand in helping get it setup. We will still help you ‘navigate’ to a successful event, but we’ll help out with some of the burdens that make a timeline more difficult to meet. Recommended timeline is 8 weeks starting at the initiation, but should be no shorter than 6 weeks.
6Connex Managed Tasks Guided Tasks
All Navigator Project Managed Tasks, plus:
Project Initiation
› Project Status Meetings – Up to 8 Additional Progress Calls
Registration
› Registration Allow List Upload
› Registration List Bulk Upload
› Registrant Email Reminders
› Assist with building of immersive and hybrid:
› Login Page
› Registration Page
› Thank you Page
General Set-Up
› Broadcast Message Setup (up to 50)
› Promotions Setup (up to 50)
› Leaderboard/Gamification Setup
Room Setup
› Room “Shell” Set Up (up to 10 locations)
Design Work
› Non-Standard Room Templates Edits
› Furniture
› Wall/Floor Texture
› Lighting
› Avatar Clothing
Event Quality Assurance
› Quality Check
› Scoping
› Audit & Debrief (excludes full content audit)
Post Event Activities
› Post Event On-Demand Setup
General Set-Up
› Customized Setup: Custom Code to Enhance Experience
Room Set-Up
› Room Content Upload
› Room Setting Extras
› Add Reps
› Intro Videos
› Dashboards
› Public Chats
› Placement of Elements
› Click Actions
Sponsor Management
› Booth Builder Accounts Added for Sponsors
› Booth ‘Shell’ Setup
› Booth Content Management
› Extract Sponsor Booth Reports
Post Event Activities
› Extract General Reports
Have Questions? Please call 1.800.395.4702 or email us at sales@6connex.com
www.6connex.com
Auto-Pilot Service Plan
The Auto-Pilot plan is intended for clients who want to be able to have us handle it all for them. For the typical event, we will assist in building out main rooms and navigate setup of your Eventory platform if you decide to utilize it alongside our immersive platform.
Recommended timeline is 12 weeks starting at the initiation, but should be no shorter than 8 weeks.
6Connex Managed Tasks
All Navigator & Co-Pilot Project Managed Tasks, plus:
Project Initiation
› Project Status Meetings – Up to 12 Additional Progress Calls
General Set-Up
› Customized Setup: Custom Code to Enhance Experience
› Includes: code customizations to align with client brand as necessary
Room Set-Up
› Room Content Upload (up to 10 locations)
› Room Setting Extras
› Add Reps
› Intro Videos
› Dashboards
› Public Chats
› Placement of Elements
› Click Actions
Event Quality Assurance
› Full Content Audit (Attendee Actionable items up to 60 Rooms and/or Booths)
Post Event Activities
› Post Event On-Demand Setup
www.6connex.com Have Questions? Please call 1.800.395.4702 or email us at sales@6connex.com
Platform Training
› Private Full Platform Training
› Private Platform Training (Module)
General Set-Up
› Additional Supported Language: Registration, Navigation, Signage (per language)
› Addition of Unsupported Language (client provides translation)
› Additional Broadcast Message and/ or Promotions Set-Up (per 50)
› Room Content Upload (up to 10 locations)
Design Work
› Non-Standard Room Templates Edits
› Furniture
› Wall/Floor Texture
› Lighting
› Avatar Clothing
› Custom Design Artwork 3D – Exterior / Outdoor Spaces (per room)
› Custom Design Artwork 3D –Interior Spaces (per room)
› Custom Design Animated Gifs (per design)
› Custom Graphic Design – 2D
› Attendee Navigation Support Video
› Usage of Existing 360 Room Templates
Quality Management
› Additional Full Content Audit (Attendee Actionable Items up to 60 Rooms and/or Booths)
www.6connex.com
Optional Add-on Services
Sponsor Management
› Booth Builder Accounts for Sponsors (per 50 Accounts)
› Booth “Shell” Set Up (per 50 Booths)
› Booth Rep Management & Booth Content Upload (per 50 Booths)
› Extract Sponsor Booth Reports (per 50 Booths)
Live-Day Support
› Client Supported by PM Additional Day (Monday-Friday per day)
› Client Supported by PM Additional Day (Saturday or Sunday per day)
› Attendee Support First Day by one HelpDesk Agent for up to 8 sequential hours
› Attendee Support Additional Day by one HelpDesk Agent for up to 8 sequential hours (Monday – Friday per day)
› Attendee Support Additional Day by HelpDesk Agent for up to 8 sequential hours (Saturday or Sunday per day)
Expedited Project
› 1-week Expedited Project / Production Management Time
› 2-week Expedited Project / Production Management Time
› 3-week Expedited Project / Production Management Time
Post-Event Activities
› Extract General Report
Have Questions? Please call 1.800.395.4702 or email us at sales@6connex.com
