How mobile tracking software can be used for client service? The best way to keep track of field staff is using mobile location tracking software. Track your employees on software and not on mobiles. See where your field workers are on a geographical map and also communicate with them in a hassle free manner.
When you have a task to assign, you can find the employee that is closest to the client and send the closest employee to the client. In this way, you can save your employee time and also provide the best service to the client. You can send job details and client location to the employee on the software. The person will see the job details on his mobile and the software will show client location on a geographical map. He will have no problem in understanding the job work. When the job is complete, the employee can generate an online bill with the software. But you need entering your service charges and applicable taxes in the software. The mobile tracking software will not only generate bills but also record payments. If you are serving a regular client, the software will
scan his payment records and add overdue payment, if any, to the present bill. In this way, the software can help you bring transparency and speed in your billing process. The software will show you where your employees and what they are doing. Ask your team members to keep updating their job details and job timings on the software so that you can see what they are doing and how much time they are investing on the assigned jobs. In other words, they will make an online timesheet that you can see in real time. It will rid them of the tedious job of making manual timesheet for salary calculation. Mobile location tracking software can also help in optimizing performance of your employees. You can allow your team members to report for work from field instead of coming to office in rush hour for marking attendance. You can take their presence for work as their attendance and in this way provide them more time to do more. Allow the field staff to leave for work instead of spending time to come to office. There will be no difficulty in using the software as it is easy-to-use. You or your team members don’t need any specific knowledge or experience for working with the software. You only need downloading the application in your computer system. Mobiles to be tracked can be configured with the software. With mobile tracking software, you can improve your functionality and also bring speed and transparency in your client service. There will be better communication between you and your team members. You can easily see which team member is free for a new job and also you can match clients with employees. The client service will be smooth and the clients will be happy. Also you can collect payments from the clients in a hassle free manner. Use of software will bring simplicity to your business process.