BFM September 2023 by Abbey Publishing

SEPTEMBER 2023 www.bfmmagazine.co.uk building & facilities management

BUILDING & REFURBISHMENT | CLEANING | SUSTAINABILITY

Abloy UK reinforces importance of access control compliance after new statistics reveal sharp increase in fires see pages 14-15

INSIDE:

Three years of Planet Mark certification for Jangro

see page 10

Procurement Essentials

How to build sustainability into procurement A sustainable procurement strategy reaches every corner of your supply chain, from sourcing and suppliers to materials and workers. Some examples of sustainable procurement include: •

purchasing electricity from renewable sources

•

using energy efficient technologies such as LED lighting

•

changing fleet vehicles to ultra-low emission vehicles (ULEV) or electric vehicles (EV)

•

using low carbon construction materials

As sustainability continues to grow in significance on the global agenda, it’s imperative to align your procurement strategy with the evolving values of stakeholders, customers, and employees.

Learn how building sustainability into procurement can help you achieve net zero: crowncommercial.gov.uk/procurement-essentials-cnz

On the cover: Abloy UK reinforces importance of access control compliance after new statistics reveal sharp increase in fires

September 2023

BFM Team Business Development Director

James Scrivens

james@abbeypublishing.co.uk Production

Sarah Daviner

sarah@abbeypublishing.co.uk Accounts Manager

Katie Brehm

accounts@abbeypublishing.co.uk

see page 14-15

Contents News

15 years of Display Energy Certificates

Abloy UK reinforces importance of access control compliance after new statistics reveal sharp increase in fires

Special Feature

Cleaning & Hygiene

CHSA Offers Guidance on Life Cycle Assessment

Jason Petsch, CEO of OUTCO discusses how consumer-style technology is changing winter gritting in the UK

Special Feature BFM is published digitally 10 times a year b y Abbey Publishing Ltd. To receive a copy free of charge, contact our offices. Tel: 01933 316931 Email: bfm@abbeypublishing.co.uk www.bfmmagazine.co.uk www.abbeypublishing.co.uk www.twitter.com/ BFM_Magazine

Subscriptions are available via www.bfmmagazine.co.uk/subscribe

Building & Refurbishment

Morgan Sindall completes new multi-storey car park at North Manchester General Hospital

Sustainability

BESS can unlock decarbonisation for energy managers

No part of this publication may be reproduced by any means without prior permission from the publishers. The publishers do not accept any responsibility for, or necessarily agree with, any views expressed in articles, letters or supplied advertisements. Some manufacturers and suppliers have made a contribution toward the cost of reproducing some photographs in this magazine.

All contents © Abbey Publishing Ltd 2017 ISSN: 1470-5281

Building & Facilities Management

News

15 years of Display Energy Certificates

Did you know that it has been 15 years since Display Energy Certificates (DEC) were introduced in the UK? By supporting businesses in understanding their energy usage, becoming more energy efficient, reducing their bills, and producing less carbon emissions, DECs play an important role in gaining knowledge about our buildings. TEAM’s Energy Services has been producing DEC certificates since their launch in 2008, and so to coincide with 15 years of DECs, Energy Consultant and DEC assessor, Giles Davies, who also celebrates 15 years of service with the business this year, is sharing 15 interesting facts about Display Energy Certificates you may not know: 1. DECs must be renewed annually, Recommendation Reports, which provide advice on how to improve a building’s energy performance, are valid for seven years. However, if a building is over 1000m2 these can be renewed every 10 years. 2. The spectrum of businesses TEAM looks after is broad. This includes small individual schools through to managing renewals for organisations with over 150 buildings requiring DECs every year. 3. When DECs were first launched, there were 13 DEC assessors in the UK, and 7 of them worked at TEAM supporting businesses in gaining their first DEC certification. 4. If your building is open to the public, it is compulsory for you to display your DEC for visitors to see so that they can understand how energy efficient your building is. This 4

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is something TEAM has done in their own office – in fact, Giles did the company’s DEC! 5. The largest building TEAM issues a DEC for is in excess of 110,000 metres square. 6. The business’ team of assessors is experienced in issuing DECs all over the UK, including Northern Ireland. 7. With such a vast client base, TEAM issues DECs for NHS trusts, university halls of residence and laboratories, Central and Local Government offices, leisure centres, police and fire stations, museums, and schools, just to name a few! 8. In 2022, the total DEC assessments the business completed covered 970,000 MWh of energy and 4 million m2 of buildings. 9. Although they are often easily confused, DECs and Energy Performance Certificates (EPC) are two different building certificates. You can take a look at TEAM’s blog comparing DECs and EPCs to learn how. 10. Did you know if an organisation does not get a DEC certificate when they should have one, they risk a fine of £1500? 11. When assessing your buildings for a DEC, TEAM’s assessors will need to obtain meter readings or information from your energy bills. This information is typically found at the on-site energy meter, from the building landlord, the utility supplier, or the heating and cooling supplier. This information can also be beneficial to the owner of the building as it will provide insights into the energy usage. 12. You can check if your building, or any building that is required to have a DEC, has

one, by searching the postcode on the Government website to see which energy certificates are currently registered. 13. In 2022, TEAM completed just under 1000 DECs, with 4% of the buildings surveyed receiving an A rating, and 79% receiving a C or below. 14. Since DECs launched, the business has issued over 20,000 certificates to customers. 15. TEAM’s DEC assessors are growing, as two of their Energy Services team, Georgina Wisby and Silas Anthony, recently passed their DEC accreditation and are now on hand to support customers in ensuring their compliance. Have you recently checked when you last had your DEC inspection? If the deadline is coming up you can book your assessment with TEAM here. For a full overview of TEAM’s compliance service, explore our DEC service. Building & Facilities Management

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Heat Interface Units

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ABM collaborates with Disability Rights UK (DRUK) on industry-leading certification for its national PRM Training Programme ABM, a global leader in integrated facility and aviation services, has announced a ground-breaking collaboration with Disability Rights UK (DRUK) to develop and certify new induction materials for its PRM (Persons with Reduced Mobility) team members. Building on a pilot partnership for ABM’s operation at Heathrow, the new national certification by DRUK - the leading pandisability charity representing the needs and expectations of disabled people in the UK – ensures ABM’s team members have world-class training which puts passengers with assistance needs front and centre. The training materials, including a module on supporting NHS patients traveling to mainland UK for treatment, have been created in partnership with NHS Grampian and Manx Cares and were successfully launched in February. A key

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element is video content which offers insight into the lived experiences of passengers with different conditions, fostering empathy and understanding. As part of ABM’s commitment to the passengers it serves, ABM has offered to share video content with its airport partners, allowing them to incorporate these valuable resources into their own induction courses, thus enhancing the inclusivity of services industry-wide. Now DRUK certified, the training will be implemented across all ABM PRM sites, marking a significant step in the introduction of a robust quality assurance programme. This programme will not only incorporate peer-to-peer auditing but also introduce a ‘learner retention’ evaluation to assess the quality and relevance of the materials. Samantha Saunders, Head

of Assisted Services at ABM, commented on the collaboration, saying: “We are thrilled to collaborate with Disability Rights UK and other esteemed partners to enhance our training materials for PRM team members. We are the only PRM supplier with DRUK certification; reaffirming our commitment to inclusivity and quality in the services we provide.” Antony Stevens, Disability Rights UK Business Development Manager added: “It has been a pleasure partnering with ABM. What we like about ABM’s approach is that it’s not just about getting a stamp of approval; instead there is real commitment to an iterative process of co-producing materials with a user-led organisation.” For more information about ABM and its commitment to providing integrated facility and aviation services, please visit www.abm.co.uk.

Building & Facilities Management

Most people would run away, we’re not most people. Meet Paul. Paul crawled underneath patients’ beds in an infectious ward to clear a blocked stack. Without this, the ventilators would have stopped, leaving patients without life-saving equipment. Complete water in, waste out solutions. Find out more: www.metrorod.co.uk

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Mitigation through impregnation – solving the ongoing RAAC issue The damage and costly disruption that can be caused when water ingress in buildings is allowed to continue over a sustained period can be financially crippling to authorities and companies alike. The situation that the education sector and potentially many other public and private building owners find themselves in considering the RAAC inspections is challenging on many fronts, but safety must always come first. In situations where the building fabric has become unsafe – replacement is the only course of action. However, in areas where concrete – having been inspected - is not considered to have degraded or present immediate risk, then a longerterm mitigation, monitoring and potential future replacement plan can be adopted – as and when necessary. In all cases it’s important that in the time between initial assessment, and during continued monitoring that the concrete is protected from any further or future water ingress. The level of protection required can be achieved using Infusion - a one-way water barrier impregnation. Infusion is an impregnation for porous mineral substrates which has been developed specifically to prevent the issue that is affecting RAAC - the ingress of water and its’ consequent corrosion of the concretes’ steel reinforcement. The key performance attributes that make Infusion particularly effective are that it: 8

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• is easy pour / spray application and can be retro applied to existing concrete. • creates a permanent water barrier against ingress – yet crucially remains breathable – which means that any remaining moisture within the structure will exit as vapour (this is a key issue, as polymeric coatings create impermeable barriers through which existing moisture cannot escape) • has been tested and certified according to TL/ TP OS-A of ZTV SIB 90 and EN1504-2, It may also be used as OS 1 system and according to principle 1,2,5 and 6 of EN 1504-9 • meets all REACH requirements and does not contain any SVHCs (Substances of Very High Concern) • leaves substrates visually unchanged – save for a possible slight colour / shade enhancement Due to Infusion impregnating the porous substrate and

working from within, external beading behaviour cannot be seen as a reliable indicator of the efficiency of the hydrophobic functionality. To prove performance and efficiency on treated substrates the TQC Sheen Karsten Tube Penetration Test can be used without causing any structural damage. Following comprehensive analysis and extrapolation of results, the predicted service life of Infusion coated substrates can be assessed and illustrated up to 120 years. The ability to extend the safe and serviceable lifespan of the last centuries concrete architecture can contribute extensively to minimising the need to rebuild and replace existing building structures – thereby reducing the use of natural resources, energy, and rebuilding costs in the long term. Infusion has an important contribution to make to sustainable building standards – for todays’ problem solving and tomorrows’ futureproofing against perennial corrosion issues. Building & Facilities Management

Asckey Adverts - Jan23.pdf

01/02/2023

08:27

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Facilities Management Made Simple C

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Since 1995, Asckey Data Services Ltd. has been providing specialised software applications to a wide range of organisations within the private and public sector. fmﬁrst® is a comprehensive facilities management software suite, designed to aid with the demands and responsibilities of modern estates and facilities management. Applications can be used independently, integrated with each other or third-party systems, enabling you to build your own comprehensive facilities management including a full CAFM system. For further information, please contact us as below.

www.asckey.com sales@asckey.com 01480 469 001

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0800 030 6838 hello@serverroomenvironments.co.uk

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Cooling | Power | Fire | Racks | Monitoring

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Three years of Planet Mark certification for Jangro Jangro, the largest network of independent janitorial distributors in the UK and Ireland, is celebrating its third consecutive year of being Planet Mark certified, strengthening its commitment to reduce its carbon footprint. Planet Mark is a sustainability certification that verifies and measures carbon and social value data to reduce emissions and achieve the United Nations Sustainable Development Goals (UN SDGs). Through this ongoing accreditation, Jangro is committed to reducing its footprint by at least 5% year-on-year. Its work to maintain Planet Mark certification illustrates just one aspect of Jangro’s sustainability efforts to realise a brighter, more environmentally responsible future. It has recently started compiling sustainability data on depots and suppliers so that it can

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better understand the collective impacts and take action to minimise them. Similarly, prospective Jangro suppliers are now being assessed on the sustainability credentials of their products to ensure the supply chain can be as environmentally friendly as possible. Other initiatives are aimed at encouraging a circular economy, including the Jangro Circular scheme, in which products such as used mop buckets, can be recycled. Jangro’s ‘Return, Reuse, Recycle’ boxes also promote circularity. They are designed to not only use less ink consumption when printing designs on them, but when no longer required, they can be returned by customers to their local distributor, repurposed, and, at the end of their life, recycled into something new. Jangro has also recently introduced a ‘bike-to-work’ scheme and is currently

looking at solar and electric vehicle options at depots to support and encourage the switch to renewable energy. Jo Gilliard, CEO of Jangro, comments, ‘At Jangro, we are committed to realising a greener cleaning industry and are proud to achieve the Planet Mark stamp of approval for the third year in a row. This certification highlights the efforts and measurable steps taken by everyone in the Jangro team to reduce emissions. Every decision we make is considered from a sustainable angle, how it can help minimise our own impact, as well as enable our customers to make more responsible decisions and meet their own green goals.’ View Jangro’s latest Planet Mark certificate at https://www.planetmark. com/member/jangro/. For more information about Jangro, visit www.jangro.

Building & Facilities Management

Keytracker Systems The Key To Saving Time Keys and equipment are vital to every business, but keeping these secure while quickly accessible, without time-consuming administration, can be challenging. Keytracker products include an extensive range of secure solutions for every business that is quick & easy to use— from a robust key safe box to an advanced electronic key control system, providing efficient solutions to manage business keys and equipment professionally.

Extensive Range of Key & Asset Control Systems and Solutions Managing keys and other assets vital to daily operations can pose many challenges to any organisation. In busy environments where multiple users are collecting and returning shared-use items, it is essential that assets can be easily tracked and controlled.

Contact Keytracker Today To Improve Your Key & Asset Managemement Sales@Keytracker.com 01215599000

News

Ideal Heating launches CIBSE accredited Heat Networks & HIU CPD Ideal Heating – Commercial Products has introduced a new CIBSE accredited CPD to its collection, on Heat Networks and Heat Interface Units. The new CPD provides an overview of the benefits of heat networks and the role that Heat Interface Units (HIUs) play in ensuring the thermal comfort of the end user and the efficient operation of the network. Predominantly a beginner’s guide to heat networks, aimed at those who have a basic knowledge but little first-hand exposure, the new CPD describes the concept of heat networks and their key benefits. It goes on to focus on HIUs, explaining their role as the appliance that transfers the thermal energy from the network to provide heating and hot water for the end user. The basic principles of HIU operation, along with common components and some typical mechanical and electronic functions for HIUs are addressed. To ensure the network and the HIUs are operating in harmony, at their optimum, there are aspects that installers should consider when choosing an HIU, as well as things to avoid. The new Heat Networks and Heat Interface Units CPD provides invaluable advice on these, gained from Ideal Heating’s extensive experience in heat networks 12

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with its own POD HIU range. The hour long Heat Networks and Heat Interface Units CPD can be delivered online or in person, either at a customers’ premises or at one of Ideal Heating’s Centres of Excellence in Hull and Leeds. These premises have recently been completely refurbished to convert them into state of the art training facilities, with Ideal Heating’s commercial products installed so attendees can get interactive, hands-on training. The CPD can also be tailored to suit specific businesses and their requirements.

The CIBSE accredited Heat Networks and Heat Interface Units CPD is detailed in Ideal Heating’s new Commercial Products Training Courses brochure, which also includes other CPDs and training courses offered by the company. To view and book any of the Ideal Heating CPDs available, go to https:// idealcommercialboilers. com/cpd-courses or contact Ideal Heating’s training team direct via enquiries@ expert-academy.co.uk Building & Facilities Management

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Special Feature

Abloy UK reinforces importance of access control compliance after new statistics reveal sharp increase in fires

Abloy UK has reinforced the importance of fire door compliance after new government statistics revealed a sharp and shocking increase in the number of fires in England. Fire and rescue services attended 178,737 fires in the year ending March 2023[1] - a 17% increase on the previous year, tragically resulting in the deaths of 259 people in fire-related instances. With this in mind, and to mark the start of Fire Door Safety Week 2023, Abloy is calling for a better understanding of regulations around escape systems to raise standards within the industry and reduce the risk of loss of life. Pat Jefferies, Commercial Director at Abloy UK, explains: “Abloy is a huge advocate of fire and emergency escape door compliance and an avid supporter of Fire Door Safety Week. We promote the crucial

Special Feature

importance of fire doors in saving lives and protecting property – not just during the initiative but all year round. “When it comes to access control in public buildings, there is no greater responsibility than

specifying the correct locking solution on emergency escape and fire doors. As well as having a moral obligation to ensure access control systems adhere to the latest regulations, there is also a legal requirement for those in charge of a public

Building & Facilities Management

Special Feature building – whether that’s an employer, building owner, or facilities or building manager.” There are several building regulation standards in place that relate to access control, and it’s essential that these are adhered to, to ensure safety and security. These include EN179 Emergency Escape (for when the building occupants are aware of the building environment), EN1125 Panic Escape (for environments used by the general public) and EN13637 Electronically Controlled Escape Systems (for use on escape routes). These standards state that even if a door is electronically controlled for access there must be a compliant mechanical means of escape in an emergency. In the case of fire doors this is essential to provide fire protection, compartmentalise a building and protect the escape routes. This is also a critical function in a terror situation offering the ability to shut off certain areas to terrorists and allow controlled egress or access to ensure the safety of the public. There was also a recent amendment to BS 7273: Pt4 Code of practice for the operation of fire protection measures – Part 4: Actuation of release mechanisms for doors, to enhance security and provide safer means of controlling the unauthorised use of escape doors. Pat added: “Even with all these regulations in place, there is little awareness of who is responsible for fire safety duties. There needs to be greater education on escape and fire door safety, and how to ensure the solutions specified are safe and compliant. “This is most crucially to guarantee the safety of a building’s occupants, but also to make sure that the building manager is not liable if an accident does occur.” With this in mind, the Abloy Academy offers a range of www.twitter.com/BFM_Magazine

free courses designed to designed to train installers, security managers, end users and specifiers, giving them the skills and knowledge to ensure maximum safety and security while helping to save lives in an emergency. These include the Foundations and Foundations Plus courses, and new RIBA approved CPDs to help educate on specifying compliant access control solution. Pat concluded: “Compliance must be taken very seriously – the shocking increase in fires in England makes this an even more pertinent issue. With the

free courses available at the Abloy Academy, specifiers of access control solutions for emergency escape and fire doors can ensure that systems adhere to the latest regulations. “After all, it could mean the difference between life and death.” For information on the Abloy Academy, the courses on offer, and to register to attend, go to https://bit.ly/3rl9Frz. For further information on products and services available from Abloy UK, visit www.abloy. co.uk, call 01902 364 500, or email info@abloy.co.uk. special feature

Cleaning & Hygiene

CHSA Offers Guidance on Life Cycle Assessment

The Cleaning & Hygiene Suppliers Association’s (CHSA) new Fact Sheet offers its members and others in the industry valuable guidance on the challenge of assessing the environmental impact of a product over its full life cycle. A full life cycle assessment of the environmental impact of a product is an important step towards achieving sustainability. It spans the initial extraction of the raw materials through to the disposal of the product and its component parts at the end of its life.

The assessment process is detailed and complex, requiring input from throughout the supply chain. This Fact Sheet is designed for companies with limited internal expertise dedicated to sustainability. It outlines the four phases of a Life Cycle Assessment – goal and scope definition, inventory analysis, impact assessment and interpretation. It indicates the key questions to ask during each phase, mapping those questions across the stages of a product’s life cycle. The Life Cycle Assessment

Fact Sheet is the latest contribution to the CHSA’s Roadmap to Sustainability. Built on five pillars – product, packaging, transportation, social values and corporate environmental impact – the Roadmap offers CHSA members a framework for building their own sustainability strategy. @CHSACleaning www.CHSA.co.uk

The Public Sector Sustainability Association (PSSA) provides a professional association and network for all those working in the Public Sector who have a common interest in sustainability. For more information on joining, please visit www.pssa.info 16

Cleaning & Hygiene

Building & Facilities Management

THE BUILDINGS YOU SEE…

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Cleaning & Hygiene

Discover ‘sustainability without compromise’ with GOJO at IPS 2023 Visit the skin health and surface hygiene experts at stand 2

GOJO, THE INVENTOR OF PURELL™ - and the hand sanitiser category itself – is delighted to be exhibiting at the annual Infection Prevention Society conference. This year, the show is taking place at the ACC in Liverpool, from 17th – 19th October 2023. At its stand, GOJO’s team of Healthcare Support Managers will showcase the company’s ability improve

Cleaning & Hygiene

hygiene standards in hospitals and healthcare facilities, whilst also helping them to lower carbon emissions. Like GOJO, the NHS is committed to becoming carbon neutral. However, delivering a net zero health service is particularly challenging in clinical care settings, where patient outcomes and hygiene effectiveness must be balanced with sustainable

practices and objectives. Low carbon alternatives need to be implemented through responsible product choices, without compromising patients’ safety. Widely used in the NHS, PURELL® is a both a trusted brand in healthcare facilities around the world and an environmentally responsible choice. The company has recently launched ‘Journey

Building & Facilities Management

Cleaning & Hygiene to Green,’ which outlines the positive changes that are being made to protect the planet. For example, it is reducing its reliance on virgin plastics and is the first company in the hygiene sector to use 100% post-consumer recycled Polyethylene Terephthalate (R-PET) in its collapsible refill cartridges. PURELL was recently recognised as a key NHS partner, having been showcased within the commemorative book, ‘NHS 75: Celebrating 75 Years of the National Health Service.’ A market leader of hand hygiene within the UK’s health service, PURELL has been instrumental in helping the NHS achieve core KPIs, such as reductions in the number of healthcare associated

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infections (HCAIs). Its solutions encompass fastactive, effective formulas that care for skin, state of the art dispensers, and it provides dedicated support such as the Royal College of Nursing (RCN) accredited training. Chris Wakefield, V.P. European Marketing and Managing Director UK & Ireland, GOJO IndustriesEurope Ltd. comments: ‘We have partnered with the NHS for over 30 years now and are passionate about supplying products that are safe, effective, and good for both people and planet. We understand the challenges of healthcare hygiene from all angles: the barriers to compliance, optimal positioning, efficacy, and the impact on skin health are just

some of the factors to consider. ‘We strongly advocate for “sustainability without compromise” within hospitals and healthcare facilities. By providing solutions that are effective, a pleasure to use and that minimise their environmental impact, we can help healthcare managers strike the balance between efficacy and sustainability, and in turn, maintain current levels of care.’ For a tailored, effective, total solution for your healthcare setting, or for more information on the benefits of partnering with GOJO, please call +44 (0)1908 588444, email CustomerExperienceUK@ GOJO.com, or visit https:// www.gojo.eu/uk.

Cleaning & Hygiene

Special Feature

Jason Petsch, CEO of OUTCO discusses how consumer-style technology is changing winter gritting in the UK

Today, technology and data are changing every sector - and the outdoor estate is no exception. In areas such as Winter Gritting where responsiveness, and above all consistency of service can protect businesses from liability, technology has completely changed the game. To understand this, just think about the impact of smartphones over the past decade. As smartphone users, we learned that we could ask for anything, anywhere and at any time. With the smartphone app, we learned to expect this to be convenient and easy. Whether CEOs or interns, a whole generation of employees brought these same expectations to work: Mobile

Special Feature

technology accelerated a trend known as the “consumerisation of IT”, where technologies and models born in the consumer world start changing the way the business world operates. So when users insisted on using their smartphones for work emails, IT departments have been obliged to adapt. This trend towards greater convenience, immediacy and accessing any service on any device have been further accelerated by Covid-19. While companies like Amazon and Deliveroo saw business boom during the pandemic, the shift towards the use of personal devices in the workplace also increased. Research by Zippia found that use of personal mobiles and computers for

work increased by 58% during the pandemic and this change has had a profound impact. Once users started accessing services on their own devices, their expectations shifted to expect greater convenience and integration. Research by Dell revealed that 61% of Gen Y and 50% of 30+ workers believe the tech tools they use in their personal lives are more effective and productive than those used in their work life.

How these trends are impacting Winter Gritting

As the world shifted towards mobility, this is also driving change in how services in the FM world are being delivered. This includes Winter Gritting which has been transformed

Building & Facilities Management

Special Feature by the use of data – and increasingly by the ability to bring that insight to mobile devices. At OUTCO our Winter Gritting business - founded as GRITIT - was built around a technology-first outlook. This included developing a bespoke technology platform - NIMBUS - that uses an algorithmic decision-making process to automate service delivery in response to weather data. Being able to trigger our activity in this way proved key to delivering critical services at the right time to thousands of sites nationwide within a very tight delivery window even in the worst weather. Data and automation have proved a real game changer and NIMBUS has scooped multiple industry awards (including a recent shortlisting for a Property Tech Company of the Year 2023 award). However, it’s no longer enough to keep these advantages in the background. Customers’ expectations have shifted here too - perhaps more so, given how critical and time-sensitive decisions can be for businesses facing disruptive weather conditions. If you’re deciding if your distribution centre can open the next day, you simply need to know right now. Hence, mobile devices and 24/7 data on demand are now at the heart of winter gritting and snow and ice clearance. In our own business this need to bring insight to customers in the moment via their mobile devices has been the biggest change to how we use the NIMBUS platform. We developed the PULSE app, which gives customers a livefeed access to NIMBUS and puts live service information in the palm of their hands. Recently shortlisted as app of the year in the UK Business Tech Awards, PULSE shows the services that are being delivered in a real-time environment. Customers can www.twitter.com/BFM_Magazine

access service photos and other detailed information including live maps that show where OUTCO operators have been on site at a precise time. The same app also allows customers to contact and communicate directly with the team at the push of a button. In addition to ensuring peace of mind in the moment, this granular data can prove invaluable in the long term: having detailed, precise records helps to provide a powerful legal defence after the event in case trips and falls occur on site. Anyone familiar with tracking a delivery or a takeaway on their phone will find this push-button immediacy immediately recognisable. Indeed, as well as being highly functional, a focus on user experience ensures the app offers the sort of intuitive interaction that one would expect of a consumer app. When technology is made simpler and more immediate, it’s not only the customers that gain: the integration of mobile and back-end technology powered by a resilient Amazon Web Services cloud infrastructure, ensures that operators on the ground don’t have to produce timeconsuming paperwork and can focus on the job at hand. The same mobile technology also increases accuracy, thanks to GPS data that helps get teams

to precise locations to perform location-specific or time-specific tasks. PULSE also provides alerts to an OUTCO operator if they’re working outside of required areas. This becomes even more important at night in frozen or snowy conditions when visibility is limited. The app also helps to protect operators working in the toughest conditions by building in pre-commencement vehicle checks, Point of Work risk assessments and fitness for work checks via the app workflow. Needless to say, this has proved incredibly important for our own health and safety compliance as well as creating a much more efficient workforce with productivity improvements up by 39% year on year, with millions of jobs delivered at a 98.99% SLA delivery. Oppenheimer would no doubt agree: When technology changes, it’s hard to go back. Once there’s a possibility of providing real time service status, that becomes the status quo. When technology lets you provide proven legally defensible data that your sites have been cleared, it’s hard to ignore. For more information on how OUTCO can support your organisation this winter, contact us on 0800 0432 911 email enquiries@outco.co.uk or visit www.outco.co.uk special feature

Building & Refurbishment

Morgan Sindall completes new multistorey car park at North Manchester General Hospital Morgan Sindall Construction has successfully completed a new 964-space MultiStorey Car Park (MSCP) at North Manchester General Hospital (NMGH). The contractor has delivered £36.5m of enabling works ahead of the wider rebuilding of the estate, including temporary car parking, asbestos removal, demolition and the new-build MSCP and Cycle Hub. The project was procured through the Procure Partnerships Framework. The MSCP is now open to NMGH staff and will be fully open to the public in the coming months following Morgan Sindall’s completion of further external hard landscaping, including the installation of 36 electric vehicle charging points. NMGH - located in Crumpsall, 3.5 miles outside Manchester city centre - is one of the hospitals to receive funding through the Government’s New Hospital Programme, backed by an initial £3.7bn to deliver 40 new hospitals across the country by 2030. NMGH is at the heart of an exciting vision to improve health

Building & Refurbishment

and wellbeing for local people over the next 10 to 15 years. Alongside health and care services fit for the 21st century, the redevelopment will provide the employment, housing and economic opportunities that are key to generating long term growth and prosperity for North Manchester. The project, led by Manchester University NHS Foundation Trust and Greater Manchester Mental Health NHS Foundation Trust with Manchester City Council and the GM Integrated Care Board, will not only provide essential redevelopment to an estate in critical need of investment, but also serve as a catalyst for the wider economic regeneration of North Manchester. In delivering this project, Morgan Sindall deployed its Intelligent Solutions approach to ensure minimal disruption to the hospital estate, ensuring departments could provide continuity in vital healthcare services for all patients and staff within the live hospital environment. Morgan Sindall also delivered a comprehensive social value

plan that has provided a significant return on investment into the local community. The plan, as well as addressing the specific local requirements of North Manchester communities, has also supported the Greater Manchester Living with Covid Resilience Plan. This included the creation of a Knowledge Quad on site – a multipurpose training and learning facility located within a live construction environment. It delivers value by undertaking activities focusing on the four key areas of skills, education, employment, and discovery. The Knowledge Quad also creates a vital link between industry and education, ensuring that curriculums align with employer requirements and that students, trainees and apprentices at all levels are provided with the relevant knowledge and skills to help them succeed. A recruitment event held at the Knowledge Quad in January of this year resulted in a local Blackley man – who was looking for work in North Manchester after fifteen years of working away from home in the rail industry - finding work at engineering subcontractor Imtech after being introduced by Morgan Sindall. He is one of 400 people supported into employment as a result of the project. The project also saw 66 new job starts, with positions created for those furthest from the labour market. One exoffender was employed by Morgan Sindall as a labourer via Footprint Recruitment and, following his training, is now a qualified banksman. Morgan Sindall facilitated an Building & Facilities Management

Building & Refurbishment educational partnership with the local North Ridge High School, which supports the diverse special educational needs of pupils between the ages of 11 and 19. Students attended the Knowledge Quad for numerous engagement sessions including painting the ‘Tree of Life’ mural which symbolises unity and inclusion. One student keen to develop her skills was offered a longterm, part-time work placement with Morgan Sindall’s site administrator to build new skills and confidence. This was one of 33 work experience placements offered throughout the project. Overall social value highlights include: • 66 job starts • 52 apprenticeships undertaken • 33 work experience placements completed • 400 people supported on their pathway into employment • 2,005 young people engaged through educational activities • £18.2m spent with local businesses • £23,000 shared with local community projects and causes • 99 hours spent by Morgan Sindall’s team volunteering in the local community During the project the Trust has used the Compliance Chain platform – a construction industry software solution for delivering successful projects - which has resulted in 57% return on investment of the contract value. Shaun Jones, Greater Manchester area director for Morgan Sindall Construction, said: “It has been a privilege for our team to deliver this important component in Trust’s inspiring vision for its estate. In the course of our time on site, we have focussed on ensuring exceptional quality for these new www.twitter.com/BFM_Magazine

facilities while also using our expertise to work with the local community in order to deliver social and economic change. These works are the key to unlocking the wider masterplan for the hospital estate and we’re immensely proud to have contributed to a project which will be of huge significance for North Manchester for decades to come.” Michelle Humphreys director of strategic projects at Manchester University NHS Foundation Trust said: “This is so much more than just a car park. Not only does it provide a new, modern and safe facility for our staff, patients and visitors, the addition of electric vehicle charging and the cycle hub will encourage travel methods which reduce our carbon impact. The car park is one step closer to unlocking our vision to create a transformational development which will bring about generational change for the North Manchester community by creating new jobs, promoting healthy lifestyles, developing skills, and contributing to a zero-carbon environment for the benefit of the local neighbourhood and beyond. Successfully completing this important first stage serves to demonstrate our readiness and ability to deliver a modern, digitally enabled hospital and health campus under the New Hospital Programme.” Pete Flint, senior project

manager, Hive Projects said: “The successful delivery of the MSCP and Cycle Hub is a significant milestone in the redevelopment of the North Manchester General Hospital site. Hive Projects are extremely proud to have supported the procurement and delivery of this project of all that has been achieved. In addition to this fantastic facility the team at Hive Projects, along with the Trust and Morgan Sindall, have consistently conducted educational initiatives such as school workshops, employability seminars, informative talks, and mentorship programmes in schools and sixth forms located within the local community.” Natalie Palframan, Key Account Manager at Procure Partnerships Framework said: “We are proud to have supported the procurement of North Manchester General Hospital’s multi-storey car park and cycle hub. The redevelopment programme as part of the New Hospitals Programme - will boost the economic opportunities in North Manchester, creating new jobs whilst also significantly improving the health and care services at North Manchester General Hospitals. Morgan Sindall has supported the delivery programme with an impressive social value add, contributing to a zero-carbon environment for the benefit of the local community and beyond.” Building & Refurbishment

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Costain appointed to deliver major London road upgrade Transport for London (TfL) has commissioned infrastructure solutions company, Costain, to provide detailed design and construction services for the second phase of improvements to the A40, one of London’s key east-west arteries. The upgrades will improve the safety and quality of customer journeys through this section of the road, which is used by 96,000 vehicles per day. Targeted interventions include the replacement of six cantilever expansion joints, new measures to protect parapets in high-risk locations, and resurfacing and concrete repairs on an approximately twokilometre section of road. The plans will focus on minimising inconvenience to road users, with works expected to be completed by summer 2025. Andy Clarke, Director for Integrated Transport at Costain, said: “This vital programme of upgrades will extend the life of critical infrastructure which keeps people and goods moving across the capital day

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in, day out. Our talented team, which includes Chevron and Freyssinet, set the bar for best practice delivery during the first phase of the project. Not only did the A40 remain open to the public throughout the works, but the project was completed five weeks early and under budget. This is the yardstick against which we’ll measure our success on this project.” Mike Hardaker, TfL’s Director of Capital Delivery, said: “We’re determined to ensure Londoners can move around the capital safely and easily, which is why we’re carrying out vital maintenance works on the A40 Westway. The A40 is one of the busiest roads on our network and this next phase of work will allow us to replace joints along the road, ensuring the road can continue to run safely and reliably for years to come. We’ll continue to work closely with Costain to minimise disruption to people using the road and living in the area while this vital work takes place.” During 2023, Costain has

partnered with TfL to progress a number of improvements to London’s integrated, multimodal transport network. At Gallow’s Corner flyover bridge in Romford, Costain recently undertook an optioneering exercise to explore upgrading the structure, culminating in a design which set out the most sustainable, efficient and cost-effective solution for TfL. The team is currently providing this specialist consultancy service for the planned enhancements to the Green Man and George Green tunnels. Costain has also supported TfL with the design of important enhancements to its rail network, in readiness for a new fleet of London Underground trains. In addition to designing the upgrades to the civils infrastructure for the signalling system on the Piccadilly line in West London, Costain has created detailed designs for the refurbishment of Northfields depot, where longer platforms are required to accommodate the new trains and facilitate access for maintenance personnel.

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Sustainability

BESS can unlock decarbonisation for energy managers Battery energy storage systems can unlock the next steps in decarbonisation strategies for energy managers, according to new data. A BESS acts as a reservoir, storing energy for use later. This has applications in peak shaving and load management, as well as optimising renewable energy generation such as rooftop solar arrays. It can also help sites overcome grid connection constraints to enable installation of heat pumps and EV charging. Based on real-world data from existing operational systems, leading provider Connected Energy calculates that a single 300kW E-STOR system can save site 100 MWh of electricity, which is the equivalent of 18 tonnes of carbon emissions each year. In addition, Connected Energy takes batteries from end-of-life electric vehicles (EVs), giving them a useful second life in its E-STOR systems. This further reduces Scope 3 emissions, as each E-STOR provides a positive carbon benefit of 150 tonnes of CO2e compared with a BESS using brand new batteries. Matthew Lumsden, CEO and founder of Connected Energy said: “Our data shows that a BESS can be the cornerstone of building decarbonisation strategies. It can play a pivotal role in enhancing energy efficiency and minimising environmental impact. A BESS contributes to reductions in Scope 1 and 2 emissions, while a BESS using second life batteries also reduces Scope 3 emissions, adding an extra layer of impact.” Initial energy management

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strategies focused on energy efficiency, but meeting Net Zero targets will require a multifaceted approach. BESS can be the answer to several of these challenges. Connected Energy has published a new white paper for energy managers, entitled ‘Battery energy storage - a versatile tool for building decarbonisation’. The guide explores the role of BESS in driving the decarbonisation of buildings, with a focus on supporting energy managers to adopt and implement this new technology. The white paper outlines how many organisations have already targeted the lowhanging fruit such as energy efficiency measures like LED lighting, HVAC optimisation and more efficient plant and equipment. This is often supported with employee behavioural change to create a corporate culture of energy efficiency, then followed by introducing smart building technologies. “The path for energy managers has been quite

linear up until now,” added Matthew. “The next stages require different strategies, but a BESS can provide a solution in each case. “Energy managers must think creatively if they are to deliver on the next phases of decarbonisation. “Battery energy storage systems can be a very versatile tool in helping them unlock further carbon savings in a variety of ways.” To find out more, download the free white paper here: bit. ly/energy-manager-guide. Building & Facilities Management

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Sustainability

Is your cooling system ready for winter? Dave Palmer, general manager for the UK at ICS Cool Energy

• The importance of having a water treatment plan for winter and why it’s not just about adding glycol. • Protecting dry-air and adiabatic coolers • Why regularly circulate dormant equipment • How to embrace free cooling and other technologies for lower energy costs and increased sustainability In today’s competitive business, minimising operating cost and mitigating risk while keeping focused on energy efficiency and delivering the temperature control a business needs to keep running and succeed is important. Experienced plant and facility managers know that deferring regular maintenance to save money in the near-term is a poor practice and will likely cost the organization more in the long-term. Delaying the maintenance of complex process cooling applications places crucial assets at risk for more extensive damages and costlier repairs in the future. Decreased system life, decreased reliability, increased failure rates, and increased downtime are typical byproducts of deferring maintenance to later dates. In this article we want to address the steps needed to prepare your temperature control equipment for the inevitable winter, but a good practice that helps maximise investment is to have a proactive maintenance plan customized to the process needs and all times of the year. A combination of regular and preventive maintenance helps optimize system performance and reliability throughout the year and throughout the lifecycle of the equipment. Getting ready for winter It may seem that during winter, the demands on the chiller plant system are lower, but the production in industrial applications hardly ever stops 28

Sustainability

and cold weather can create added pressures on the equipment situated outside. Autumn is the perfect time for a thorough review of the system and to apply the right proactive maintenance measures to avoid costly interruptions or downtime when temperatures drop significantly and things go wrong. In-depth reviews of your systems will also allow you to consider technologies and ways in which your system could be enhanced to reduce operating costs and increase performance. Let’s look at some of the elements that need to be addressed when preparing for winter. Water treatment, glycol dosage, its quantity and quality Cooling systems depend on the fluid circulating within the equipment. A right water treatment plan is essential for the longevity, efficiency and reliability of the process equipment. In winter, glycol, or anti-freeze is important to lower the freezing point in the application of the chilling system and prevent the fluid inside the system from freezing. However, it’s not merely about adding glycol. Utilising the correct glycol concentration is essential, but it’s quality matters just as much. It goes without saying never to use automotive antifreeze, as it is formulated for engine cooling and can cause problems with flow rates/ pressures and reduced heat transfer. Uninhibited glycol and water mixtures are very corrosive, hence inhibited type plays a crucial role in ensuring the fluid in your system doesn’t freeze and the pipework doesn’t corrode. Inhibitors protect against corrosion, scale and rust and act as a pH buffer and a biocide. It’s best never to use less than 25% Glycol, which will ensure that an adequate quantity of inhibitors is present and protect you from the winter freeze. Going below this threshold makes it a feeding ground for bacteria.

It’s also important not to mix different types of glycol or different brands. Incompatibilities can lead to formula separation which clogs filters, strainers and pump suctions as well as reducing its transfer properties. Over-mixing can also cause problems so it’s best to use only the glycol concentration necessary to protect the equipment. Adding just glycol to a system isn’t enough when it comes to treating your water. The chilled water system must be flushed, cleaned and sanitised prior to adding a new water/glycol solution. Selection of the appropriate water treatment also isn’t a oncesize-fits-all matter. While there are universal products available in the marketplace, it would be beneficial to have a fluid analysis carried out on any hydraulic circuit prior to the administration of glycol/antifreeze. It is equally important to ensure the fluid is checked regularly. The water/glycol solution must be regularly sampled and tested to ensure there are no underlying or progressive contamination and/or corrosion issues arising. Adiabatic systems – protection first If your system is equipped with dry air coolers or adiabatic coolers, they have unique requirements. They are a costeffective and environmentally friendly alternative to a cooling tower. Providing significant savings on water usage, they require significantly less maintenance and operational costs and no ongoing chemical treatment or registration with local authorities, while operating at optimal efficiency in high ambient temperatures. Given their operational nature, adiabatic systems can be vulnerable in winters. In winter, the glycol level must align with the predicted lowest ambient temperatures. In case there is no glycol/antifreeze in the system, switching off and draining down the adiabatic Building & Facilities Management

Sustainability system will prevent the pipe work from freezing. Alternatively trace heating can be applied to protect the adiabatic feed pipework. Managing dormant equipment For equipment left dormant in winter, the risk isn’t just freezing, but also the degradation of moving parts. Regular circulation prevents the fluid from settling and keeps the internal components lubricated. With no glycol/antifreeze in the system, it’s important that the system pumps are switched on to circulate the fluid particularly when ambient temperatures drop below 3°C. If this happens for an extended period of time, the pump will heat the fluid and this may require to switch the chiller back on to make sure the fluid temperatures are controlled. Embracing technological upgrades Both large and small companies are under pressure to reduce energy consumption and improve the operating efficiency of their equipment. Winter is also a good time to embrace technologies that are not just an efficiency measure but a step towards sustainability that will benefit the operations throughout the year. • Heat Recovery - With cooling systems, comes the potential of heat recovery. Recycling waste heat from cooling systems will help to increase the efficiency of the system. Combined heating and cooling applications provide unique opportunity to reclaim or harvest energy available within the same plant or building. The waste heat energy from cooling, that would have been rejected to the atmosphere, can be harnessed effectively and re-used by heat recovery at medium temperature for space heating, preheating water, etc. or the recovered energy can be boosted up to 120°C with High Temperature Heat Pumps for other processes. Combining Heat Recovery from chillers with a booster heat-pump opens an untapped opportunity to lower overall energy demand and reduce CO2 emissions. Low temperature processes are large thermal efficiency opportunities when using heat recovery www.twitter.com/BFM_Magazine

and heat pump boosters. • Variable Speed Drives (VSD) - Controlling the flow of air and water in process temperature control systems is an effective, permanent way to meet the ever-changing demands put on a system and enhance its efficiency, therefore it’s important to consider technologies that maximize part-load efficiency. Constant volume cooling systems operate at one speed, regardless of the cooling load. This means that they consume the same amount of energy, whether the cooling load is high or low. By contrast, installing a VSD - an electrical/electronic system that provides infinitely variable speed control of AC induction motors - you can meet varying system flow rate requirements or just increase energy efficiency. Variable speed components meet the actual load required during any given time over a wide operational range, meaning their speed and output varies to reflect the conditions and demands. By precisely matching output to the cooling demands, compressors and fans operate at their fastest levels when demand is high, and modulate to slower levels when demand is lower, for a high Seasonal Energy Efficiency Ratio (SEER), a measurement of part–load performance. The result is lower annual energy use and typically smaller annual energy bills. Variable-speed technologies are applied by chiller manufacturers across product portfolios, but VSD technology can also be retrofitted to existing chillers, making it an excellent option for businesses looking to improve the efficiency and reduce the energy consumption of their cooling systems. Variable speed pumps are also key to matching the flow of the system to the required capacity. They avoid wasted power and energy compared to traditional on/ off pumps and have the potential to save up to 50% on pump energy. What’s more, the cost and power output savings are magnified on larger systems with pumps greater in capacity than 15kW, with the initial investment

quickly offset by energy bills and prolonged equipment life. • Free Cooling - Any organisation using an externally sited chiller to cool their process can benefit from free cooling. It can be implemented whenever the outside temperature is low enough to cool down the process fluid without the intervention of a chiller (mechanical cooling). This can be in the form of partial free cooling (where the chiller’s compressors are still doing some of the work to cool) to full free cooling (where the full load on the chiller is offset). In contrast, an externally sited chiller’s compressors with no free cooling capabilities will be working flat out to achieve the same. Free cooling can be achieved in one of two ways, either by integrating a free cooling coil into an existing chiller installation, or as a standalone (sometimes referred to as a bolt-on) unit. Standalone and integrated free cooling offer many benefits depending on the application and the site in question. As the ambient air temperature continues to fall, the amount of process heat taken out of the process fluid by the air increases, progressively reducing the load on the chiller. At 5°C Celsius below the process supply fluid temperature, all the process heat is removed by the ambient air in the free cooler – providing full free cooling. This makes free cooling the cheapest and greenest way to provide cooling. Conclusion Winterisation of process cooling systems demands a comprehensive, meticulous approach. Beyond the immediate need to prevent freezing, there’s a broader objective and opportunity to ensure equipment health, optimise performance, and embrace energy efficiency upgrades. With this article we hoped to present a roadmap to achieve all these goals, ensuring that when winter arrives, your cooling systems are more than just prepared. Ensure your equipment is operating at its best by having a proactive service in the autumn. Being proactive ahead of time will save you a lot of downtime. Sustainability

PSSA

Public Sector Sustainability Association

BECOME A CORPORATE MEMBER OF THE PSSA The Public Sector Sustainability Association (PSSA) provides a professional association and network for all those working in the Public Sector who have a common interest in sustainability. The aim of the association is to bring together a wide group of people working across all areas of the Public Sector – to help educate, train, support and connect as we work towards a more sustainable future. Becoming a Corporate Member of the Public Sector Sustainability Association highlights your organisations commitment to sustainability and offers a unique platform to reach our membership of committed and influencial sustainability professionals in Government, Local Authorities, NHS, Education and Housing Associations. The PSSA offers two levels of Corporate Membership (Gold and Silver), both providing a fantastic opportunity to gain recogniton and exposure with our Public Sector membership. MEMBERSHIP BENEFITS • Comprehensive listing in Suppliers Directory • Unlimited opportunity to supply press releases, articles & news to feature on PSSA website • One release for inclusion in monthly Newsletter • Opportunity to promote your own events/webinars/training courses to PSSA members • Logo on PSSA homepage as ‘Gold/Silver Member’ of the PSSA • Introductory email sent to our members as the latest Gold/Silver Member of the PSSA • Logo - ‘Gold/Silver Member of the PSSA’ to use on your own websites/materials Additional Gold Member benefits • Potential to conduct research/surveys through the PSSA (Gold Member ONLY) • 2 x Advertising Banners to appear on the PSSA Newsletter (Gold Member ONLY) • 3 x Full Page Advertisements within either Energy Manager magazine or Building & Facilities Management magazine (Gold Member ONLY) • Opportunity to present at regular PSSA Webinars (Gold Member ONLY)

WHAT DOES IT COST The rate for Gold Member status is £1,495+VAT per annum. The rate for Silver Member status is £895+VAT per annum.

Interested in becoming a Corporate Member of the PSSA? Get in touch today - call us on 01933 316931 or email us at corporate@pssa.info

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