S T R A T E G Y
M A P
S T R A T E G I C
O B J E C T I V E S
ABM Learning and Quality | July 2013
Stakeholder Perspective
Drive organic growth
Maximize operating efficiency and service offerings
Customer Perspective
Enhance customer value through differentiated service
Improve communication effectiveness
Cultivate customer partnerships
Internal Process Perspective
Maximize new and existing solutions
Promote a culture of trust in innovation
Generate new or enhance EASI partnerships
Learning and Growth Perspective
Leverage EASI to facilitate knowledge transfer
Provide a foundation for viral and spontaneous learning
Enhance collaboration Stimulate learner community
Strategic theme: Harness collective strengths and inspire spontaneous innovation Mission
Vision
Provide a dynamic unified platform which erases boundaries and galvanizes a trusting community focused on translating challenges into opportunities
Pioneer methods to drive productivity and compel inclusive collaboration