QMS STANDARDS
CONTROLLED DOCUMENT: WI-TLG-0302
BUSINESS UNIT:
The Linc Group 1201 Louisiana, #2700, Houston, TX 77002-5678
STANDARD TYPE:
Work Instruction
PROCEDURE TITLE:
QA - Process Modes and Effects Analysis
AREA: Business Process TYPE OF PROCEDURE: Needs Assessment
DOCUMENT NUMBER: WI-TLG-0302 REVISION: 1.0
PROCEDURE STATUS IMPLEMENTED DATE REVISION DATE
Released 08/12/05 08/12/05
UNLOCK DOCUMENT TO EDIT BEYOND THIS POINT
1.0 PURPOSE/SCOPE When analyzing the needs of a customer, in order to make an informed decision on how to provide value and meet their needs, there are a myriad of tools at our disposal to accomplish this task. To determine which tool to use is dependent on the objective or process at hand. The Process Modes and Effects Analysis (PMEA) is one of the tools The Linc Group uses for the Needs Assessment phase of our Master Business Process. This work instruction will explain when to use and the steps necessary to apply the Process Breakdown Analysis tool. The Needs Assessment Phase is a discovery process. The Needs Assessment Phase ensures “Quality in Perception” by setting the minimum requirements to develop an understanding of the prospective customer’s situation, problems, and opportunities to align with product and service offering. The Needs Assessment Phase ensures “Quality in Fact” by setting the minimum requirements to develop an understanding of the (process) customer’s situation, problems, and opportunities to drive process design and execution. 2.0 RESPONSIBILITIES 2.1 TASK RESPONSIBILITIES It is the responsibility of The Linc Group Corporate Quality Manager and its Business Unit Managers to clearly understand the contents of this Work Instruction and to apply the concepts presented herein. 2.2 APPROVAL / ESCALATION RESPONSIBILITIES The Chief Information Officer is the point of escalation for all notifications in question or contested by users or management.
Procedure Title: Process Modes and Effects Analysis
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