CONTROLLED DOCUMENT: WI-ABM-0702
QMS STANDARDS
BUSINESS UNIT:
ABM 551 Fifth Avenue, Suite 300, New York, NY 10176
STANDARD TYPE:
Work Instruction
PROCEDURE TITLE: abmlq.com – UW Points Contribution Platform
AREA: Quality TYPE OF PROCEDURE:
Management System
DOCUMENT NUMBER: WI-ABM-0702 REVISION: 1.1
PROCEDURE STATUS IMPLEMENTED DATE REVISION DATE
Released 08/14/15 08/26/15
UNLOCK DOCUMENT TO EDIT BEYOND THIS POINT 1.0
PURPOSE/SCOPE
Unified Workforce is a holistic, peer-governed, meritocratic platform that innovates the workforce performance model to enable consistent delivery of service excellence. A meritocracy is a system in which the talented move ahead on the basis of their achievement. This system is the foundation of UW’s innovative approach to its workforce performance model, which is possible through its Points Engine. The UW Points Engine was built to capture those reactive and proactive activities that reward when contributions are positive and take away points for unfavorable actions. One of the contributing platforms to UW’s Points Engine is abmlq.com. It is a collaborative website where UW members can share and consume information relevant to specific groups or the community as a whole. Points are earned or lost depending on the UW member’s participation within abmlq.com; points are reflected within UW as the member logs in and uses the system. This Work Instruction (WI) defines how abmlq.com is used as a UW points contributing platform. 2.0
RESPONSIBILITIES 2.1
TASK RESPONSIBILITIES
2.2
It is the responsibility of the UW Support Team to ensure that all functions of abmlq.com as a platform for contributing points to UW are working properly. It is the responsibility of UW members to read and understand the provisions of this WI.
APPROVAL / ESCALATION RESPONSIBILITIES
The Senior Vice President of ABM Learning and Quality is the point of escalation for all matters contested or inquired upon within this WI.
Procedure Title: abmlq.com UW Points Contribution Platform
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CONTROLLED DOCUMENT: WI-ABM-0702
3.0
QMS STANDARDS
PROCEDURE (SOP OR WI STEPS) 3.1 abmlq.com Points Engine Field service workers utilizing the UW platform are empowered to make more choices compared to traditional service management models. Points are used to balance things out and have a direct impact on their community social standing as well as, when using the pull or shuffle variants of dispatch, dictate when you are notified of available work activity. Those getting notified first will likely choose the work they prefer. Those with low community standing will see work activity after the good calls have been cherry picked. Influenced by the social impact of eBay and World of Warcraft, the UW Points Engine allows a "peer governed society" to self-regulate and flourish. There are several inputs that feed the points system into or within UW. One of the contributing platforms is abmlq.com – an external community website built to encourage collaboration within the EASI (Evangelists, Advocates and Supporters Influence) Program. As soon as someone registers as a member of UW, he is also automatically added as a member of abmlq.com. This process provides UW members with a venue to collaborate with other UW members or any other ABM employees, partners or even customers through topic specific groups and/or forums. The points that feed UW from abmlq.com are based on specific actions or events completed by each UW member within abmlq.com, as listed below. To see the complete or most current list, please click this link: http://www.abmlq.com/uwpoints Description Avatar uploaded Becoming a member Blog comment Blog post Completed friend request Create a group Group update Join a group Leave a reply Link comment Link created Link voted Message sent New group forum post New group forum topic Upload a group avatar
Impact/Points 25 100 5 20 15 100 10 25 10 25 30 10 5 50 300 25
As points are earned (or lost), they are reflected in the UW user’s social standing in the accumulated points shown in any UW screen (see example below).
Procedure Title: abmlq.com UW Points Contribution Platform
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CONTROLLED DOCUMENT: WI-ABM-0702
QMS STANDARDS
3.2 Configuration An authorized user can add a new or modify the points configuration via the UW Admin Portal and WordPress, the platform of the abmlq.com website. STEP
WHAT
COMPETENCY (WHO) Authorized Admin Portal Users
1. 1Log into UW Admin . Portal
To add or edit Points Engine configuration
2.
Go to Internal Application | Social Standing | Rule Set Log into WordPress to access abmlq.com Dashboard
To view Points Engine configuration To add or edit Events from abmlq.com
Authorized Admin Portal Users
Go to Internal Application | Social Standing | Event
To add or edit Points Engine configuration
Authorized Admin Portal Users
Go to Internal Application | Social Standing | Event
To add or edit Points Engine configuration
Authorized Admin Portal Users
3.
4.
Types 5.
Keys
4.0
WHEN
Authorized abmlq.com/ WordPress users
HOW (TOOLS) See password management information to gain access to UW Admin Portal: http://www.abmlq.com/qtiplq lastpass Manual process
See steps here: http://www.abmlq.com/wiab m0702b See password management information to gain access to UW Admin Portal: http://www.abmlq.com/qtiplq lastpass Manual process
Manual process
SPECIAL DEFINITIONS THE FOLLOWING TERMS ARE REFERRED TO IN THIS STANDARD; TO VIEW THE DEFINITION OF EACH TERM PLEASE CLICK ON THE LEXICON LIBRARY LINK: LEXICON LIBRARY TERM ABMLQ, Learning and Quality abmlq.com EASI, Evangelists, Advocates and Supporters Influence UW Admin Portal UW, Unified Workforce WI, Work Instruction WordPress
Procedure Title: abmlq.com UW Points Contribution Platform
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CONTROLLED DOCUMENT: WI-ABM-0702
5.0
QMS STANDARDS
ASSOCIATED REFERENCE DOCUMENTS THE FOLLOWING DOCUMENTS PROVIDE ADDITIONAL INFORMATION: DOCUMENT NAME UW Standing Points Legend (complete list) UW Social Standing BRD Adding/Editing UW Points in abmlq.com
6.0
LOCATION http://www.abmlq.com/uwpoints http://www.abmlq.com/wiabm0702a http://www.abmlq.com/wiabm0702b
ASSOCIATED KNOWLEDGE DATABASE THE FOLLOWING KNOWLEDGE DATABASES PROVIDE ADDITIONAL INFORMATION: KNOWLEDGE DATABASE
7.0
LOCATION
ASSOCIATED TOOLS THE FOLLOWING TOOLS MAY BE REQUIRED FOR COMPLIANCE TO THIS STANDARD: ASSOCIATED TOOLS UW Admin Portal Access Unified Workforce
8.0
LOCATION http://www.abmlq.com/qtiplastpass http://unifiedworkforce.abm.com
REVISION HISTORY REVISION (X.X) DATE OF LAST REVISION (MM/DD/YY) LAST APPROVAL DATE (MM/DD/YY)
1.1 08/26/15 08/14/15
DOCUMENT AUTHOR: Melissa Cipriani; Greg Lush
Procedure Title: abmlq.com UW Points Contribution Platform
DOCUMENT MANAGER: Melissa Cipriani
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CONTROLLED DOCUMENT: WI-ABM-0702
QMS STANDARDS
Reason for Change:
Revision 1.0 1.1
9.0
SECTION / PARAGRAPH CHANGED All All
DATE OF REVISION MM/DD/YY
CHANGE MADE
Initial Entry Prepare for release after final approval
06/01/15 08/26/15
ELECTRONIC NOTIFICATION LIST: ELECTRONIC NOTIFICATIONS
The following roles must be notified whenever this WI is revised and rereleased.
ABMLQ, Senior Vice President ABMLQ Team
10.0 APPROVALS PLEASE GO TO THE LINK BELOW FOR THE ELECTRONIC RECORD OF THE REVIEW AND APPROVAL OF THIS POLICY. DOCUMENT REVIEW FIRST APPROVER NAME: GREG LUSH BUSINESS UNIT: ABM
TITLE: SENIOR VP, LEARNING AND QUALITY SIGNATURE: ELECTRONIC APPROVAL
SECOND APPROVER NAME: MIKE WALKER BUSINESS UNIT: ABM
TITLE: DIR, EMERGING INNOVATIONS SIGNATURE:
THIRD APPROVER NAME: BUSINESS UNIT: TITLE: SIGNATURE:
DOCUMENT HISTORY SECTION: Document Created on 06/01/15 by Melissa Cipriani Document Modified on 08/26/15 by Melissa Cipriani
Procedure Title: abmlq.com UW Points Contribution Platform
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