DOMAIN LOCK-OUT: RESTORING ACCESS
Perpetual results. EASI adoption.
ABM Learning and Quality
When reacting to a lock-out scenario consider the following things:
Is it time to change your password? A password change may restore access if you’re near 90-days post reset.
Have you done the following since your last password change:
Closed old browser sessions?
Restarted your computer? Deleting browser history and restarting your computer will force re-authentication, which often resolves access issues. Contact the Help Desk at: 800-470-4357 if the problem persists.
AVOIDING DOMAIN “LOCK-OUTS”
Perpetual results. EASI adoption.
ABM Learning and Quality
The following steps can help avoid future lock-out occurrences:
Only update passwords when all of your devices (laptops, mobile phones, etc.) are on the network Manually synch each device after a password change Clear Windows managed credentials associated with ABM domain accounts after each password change:
Go to: Control Panel > User Accounts> Manage credentials Select and delete any credentials associated with an ABM domain account. ABM POCKET PALS by ABMLQ
ISSUE NO. 12-1219