Collaboration Overview Benefit and Success Keys
Benefits: Customer Team Sites
Transparent collaboration Team sites leverage the SharePoint platform where access, ownership and security are locally managed, scalable, and intuitive, open collaboration is an inherent attribute.
On-demand knowledge | Perpetual access to learning and quality resources
Customized mixtures of proprietary and third-party platforms and tools guarantees that customer-facing teams can access resources at-the-point-of-service; at-the-time-of-need.
Asset; Collateral; Event; Issue; Relationship; Schedule Contacts; Management | Realize and react
Collaborative tools are provided such that awareness of events, assets, collateral, relationships, and schedules; and related qualitative and quantitative information is transparent and passively persistent.
Success Keys: Customer Team Sites
On-demand awareness | Elegant access to service fulfillment status
Key performance indicator (KPI) centered visibility into service fulfillment ensures that clients have unobtrusive access to response status. Resources are transparently leveraged; ensuring that work fulfillment inherently provides client-centered level of awareness.
Streamlined processes | Increased productivity
Efficient use of resources (employees, tools and services) ensures that productivity is not hampered by delay or redundancy.
Proof of performance | Recallable measure of performance vs. targets
Streamlined use of work order management systems, key performance indicator dashboards and custom collaborative reports/tools provide perpetual measurement of performance to targets.
Benefits: EASI Community
Knowledge archipelago liberation | Open access to subject matter experts
Site members self-identify with specific pools of access and awareness, and are equally accessible and visible to other site members ensuring that each member is openly able to collaborate across the breadth of the organization.
Passive archival | Inherent generation of solution-centered knowledge bases
Recallable, chronologic recording and presentation of information equates to an ever-present knowledge base for each forum.
Instant gratification | Customizable access to user-relevant information
Robust search functionality and network-independent availability means that users can access the information when and where it’s needed.
Unobtrusive availability | User-preference driven accessibility defaults
The opt-in nature of membership, one-to-one connections, and notification subscriptions allow members to customize site interaction according to personal preferences.
Strategic and tactical workforce mobilization | Resolution centered collaboration
Discrete groups and subordinate forums allow users to engage in issue/innovation saturated discussion.
Workforce awareness | Openly accessible environ for relay of need-to-know information
Always available and openly accessible makes abmlq.com the prime destination to broadcast and access information.
Success Keys: EASI Community
Success Keys reflect ABM Corporate values: Respect, Integrity, Collaboration, Innovation and Excellence Respect | Equitable empowerment to author, contribute and direct social momentum
Leveraging a platform that is neither dependent upon line-of-business application access nor ABM-issued hardware, and non-descript with respect to job-function or line-of-service ensures that the environment is equally accessible to all employees.
Integrity | Participation validated recognition of collaboration
Site member status is objectively tiered based upon collaborative participation metrics.
Collaboration | Unbiased proliferation of Corporate culture
Opt-in open accessibility facilitates interactions that nurture an inclusive environment.
Innovation | Solution-centric interaction
Wall and forum centered interactions, catalogued beneath specific-interest groups allow for focused discussion of relevant topics
Excellence |Cultivation, nurturing and recognition
The environment cultivates nurtures and recognizes site members as they reach and grow.
Benefits: Site Optimizations
Universal toolset integration | Cross-functional access to service-centered resources and tools Tools are customized/delivered in a manner that compliments end-to-end contractual scope; leverages existing resources; eliminates line-of-service tool disparities. On-demand knowledge | Perpetual access to learning and quality resources Customized mixtures of proprietary and third-party platforms and tools guarantees that customer-facing teams can access resources at-the-point-of-service; at-the-time-of-need. Synergistic process engineering | Efficiencies realized; redundancies eliminated Master business process centered optimization management ensures that processes are systematized; process partners are collaboratively inter-woven; and work product is maximized. Consultative hardware deployment | Service systems centered hardware procurement Hardware is deployed with a focus on efficient business process management. Optimization teams are provided equipment that is specifically validated for the use of contract specific service processes and systems. Liability reduction | Proactive risk analysis; reactive risk management Performance and safety related risks (actual, perceived and potential) are analyzed in conjunction with contractual performance requirements; addressed parallel to key performance indicators; stabilized with support from enterprise-wide Quality Management System (QMS). Employee lifecycle management Entry-plus compilation of role-specific learning and quality resources ensures that delivery of service is maintained irrespective of workforce dynamism. Events; Asset; Collateral; Issue; Relationship; Schedule Management | Realize and react Collaborative tools are provided such that awareness of events, assets, collateral, relationships, and schedules; and related qualitative and quantitative information is transparent and passively persistent. Scope-independent activity management Optimizations are customer-centric; service processes are "need-to-fulfillment" mapped providing quality-centered guidance for all service pathways. Guided collaboration | Cohesive team assurance Holistic in approach, optimization efforts are deliberately inclusive, eliciting cohesion and high-level cross-functional investment.
Success Keys: Site Optimizations
Transparent fusion of service | Cohesive communication and response
The ability to deliver disparate lines of service in a manner that is functionally efficient and communicably cohesive, as we continue to acquire Integrated Facility Services (IFS) partnerships, provides clients with a single point of resolution; a single relationship to manage; and a uniform platform of trust.
Reduced exposure | Stabilized safety performance
Proactive and reactive analysis and address of existing or potential safety liabilities ensures that teams are at peak performance.
On-demand awareness | Elegant access to service fulfillment status
Key performance indicator (KPI) centered visibility into service fulfillment ensures that clients have unobtrusive access to response status. Resources are transparently leveraged, ensuring that work fulfillment inherently provides client-centered level of awareness.
Streamlined processes | Increased productivity
Efficient use of resources (employees, tools and services) ensures that productivity is not hampered by delay or redundancy.
Proof of performance | Recallable measure of performance vs. targets
Streamlined use of work order management systems, key performance indicator dashboards and custom collaborative reports/tools provide perpetual measurement of performance to targets.