S T R A T E G Y
M A P
S T R A T E G I C
O B J E C T I V E S
ABM Healthcare Support Services | November 2013
Stakeholder Perspective
Customer Perspective
Internal Process Perspective
Learning and Growth Perspective
Maximize labor and purchasing management
Maximize operating efficiency
Drive organic growth
Improve contract retention
Increase performance metrics
Provide guaranteed cost models
Promotion of service value
Provide a professional and stable management team
Enhance communication effectiveness
Attract and retain top talent Develop training content and delivery
Leverage technology and initiatives to differentiate
Support accountability and ownership
Management development and succession planning
Implement organizational performance plan Create combined organizational culture
Strategic Theme: Committed people. Innovative solutions. Exceptional results. Mission To provide our partners with leadership and innovation that enhances healthcare outcomes and advances their mission.
Vision To be the leader in healthcare support ser vices providing inspired ser vice, ever yday. • Our partners will see us integral to their success • People will be proud to be part of our team • Communities will regard us as responsible and responsive