Top Benefit
1
Blended, qualified and trusted labor resources
Blended, qualified and trusted labor resources A mix of ABM labor and non-ABM labor (local labor) qualified through the ABM University and ranked in three major skill categories; fundamental, proficient and expert. The UW platform prevents work from going to any labor resource which has not been filtered through numerous levels of qualification.
Top Benefit
2
Dispatch "shuffle model"
Dispatch "shuffle model" A client, across their portfolio, has the ability to change what is worked on next by UW labor resources. Influence the priority of work activity leveraging a "pull" model of dispatch utilizing our sophisticated algorithms.
Top Benefit
3
Right person, right place, right now
Right person, right place, right now A unique approach needed to be introduced to execute the aforementioned consistently. Our combination of pull dispatch, highly integrated sub functions (PO management, contextual learning, etc.), peer based governance society along with the use of community, labor and supplier points positions ABM to flip over traditional service management.
3 Keys for Turning Unified Workforce into Success
Top Success Key
1
Call back reduction
Call back reduction | dispatch "pull" | Social dispatch Nothing good ever becomes of a service employee having to return to "re-do" work. A sincere approach to allowing the field to have the "power of choice" has proven incredible behavioral change at the point of service. Face it, if you send someone to a job that they have no interest in performing it is likely the level of service will be different than a call that was chosen by the service person. The "pull" model embedded within UW provides a vehicle that is enabling and peer balanced.
Top Success Key
2
Peer governed society
Peer governed society | best tech best work: In today's age the power of "community and collaboration" is at an all-time high. The simple philosophy of cause and effect are in play with our peer governed society. UW boasts a powerful point engine which monitors and provides positive and negative points for actions. These points, known as community points, come in play when work activity is presented through the "pull" dispatch model. Those with the most points, balanced by their industry, service and skill level, determine the notification ramp so folks can become aware of available work activity. Naturally, the highest points will have the first right of refusal for work distributed to the field.
Top Success Key
3
Personalization
Personalization | contract extension: You are our most important client! When the client is the center of your universe all actions are focused on differentiating and retaining the customer for life. Once connected to the UW platform we easily configure and broadcast key metrics important to our clients to the field service workers. This industry first "insight" allows our actions, from account management to the execution of service in the field to be one fluid motion. Extending existing contracts terms by offering up this unique functionality helps our clients realize the full value of our integrated facility solution set.
A Few Other Benefits and Keys Worth Reviewing...
Benefit
1
Community fed contextual learning environment
Community fed contextual learning environment Motivated to contribute practical learning content related to the site or across the UW community. Associating rich media (images, video, audio) to field assets and providing the ability to discuss asset specific content is the path to a perpetual learning environment
Benefit
2
Intuitive fleet routing
Intuitive fleet routing Allowing field personnel to "pull" their own tickets (and governing behavior via our performance balanced work model) allows intuition to enter the vehicle routing question. We are always endeavoring to minimize the impact on our environment. Field personnel having the ability to optimize their paths based on traffic patterns, real-time traffic feeds and "known" problem areas reduces our carbon footprint and manages windshield time.
Benefit
3
Point of service, community compelled learning
Point of service, community compelled learning Contributions are permanently associated to the asset (equipment) and available for all UW members to view and contribute input.
Benefit
4
Proximity based labor alignment
Proximity based labor alignment Labor is added to the UW Community, all carrying specific skills recorded via the ABM University and skills associated to work order types. Now, you do not need to know "who is in the market", instead just what activity needs to be conducted, route it into the UW Hopper and let the system match the perfect resource. All managed by UW with respect to the resources within proximity of the work activity.
Benefit
5
Resolution driven crowdsourcing
Resolution driven crowdsourcing: An activity management based environment (UW) combined with a "points" motivated collaborative toolset provides the perfect ingredients for a connected community. Take that trust based combination and mix in a robust messaging framework (native to the UW platform) and you have unleashed a forum for consuming and contributing service perspectives.
Benefit
6
Transactional system integration hub
Transactional system integration hub Systems reside literally everywhere. Within a client, especially multi-location, numerous transactional systems (IE: work order management) may exist. Keeping all systems data models up to date while providing a common interface for the field worker, client and office personnel is a core function of the UW platform.
Success Key
1
Blended labor resources
Blending labor resources | increased throughput We have all known, for many years, that the most profitable jobs are those with the perfect crew mix. Leveraging the density of labor within markets and across ABM provide an opportunity to expand that concept one step further, a move towards "Portfolio labor". The power of UW affords us the ability to understand and manage "per activity" actions by the field, regardless of transactional system, industry, skill or service.
Success Key
2
Promises into action
Promises into action | adaptable delivery mechanism Communication is KING. Reaching field service employees is no easy task and the ability to broadcast alerts and notifications via their service platform is an integral part of the UW solution. Our use of screens and tiles (packaged on a screen) with agents (data feeds from clients exposed on tiles) provides a very agile framework to ensure that what our client says is translated and communicated to the service employee.