Top Benefit
1
Community fed contextual learning environment
Community fed contextual learning environment Motivated to contribute practical learning content related to the site or across the UW community. Associating rich media (images, video, audio) to field assets and providing the ability to discuss asset specific content is the path to a perpetual learning environment
Top Benefit
2
Point of service, community compelled learning
Point of service, community compelled learning Contributions are permanently associated to the asset (equipment) and available for all UW members to view and contribute input.
Top Benefit
3
Questions addressed within activity and in context
Questions addressed within activity and in context The real value of any service organization lies with the perspectives of the service employee. Our job is to aggregate and channel that information in context with the current activity. Associating rich media (images, video, audio) to field assets and providing the ability to discuss asset specific content is the path to a perpetual learning environment.
2 Keys for Turning Unified Workforce into Success
Top Success Key
1
Work activity intelligence
Work activity intelligence | decreased time to market While UW is not a transactional system it does monitor and gather intelligence from transactional systems and leverages it to provide contextual content and decisions for our field, office and clients. As a result UW is constantly gathering average times for common "natures of call" assisting in our dispatch and pricing algorithms.
Top Success Key
2
Zero training model
Zero training model | Win8 standard UW UW has taken our training approach straight from modern-day tablet applications. Make the application VERY intuitive and they will learn how to use it. Our tile based approach, with Windows 8 charms and an "easy as 123 button" make this dream a reality. We are confident that UW participants will embrace the operation of UW in minutes.
A Few Other Benefits and Keys Worth Reviewing...
Benefit
1
Agnostic browser and computing device access
Agnostic browser and computing device access Smartphones, tablets, laptops, desktops will all work regardless of internet browser or operating system. Our ability to engage anyone, anywhere without the overhead of managing devices allows us to focus on driving service value within your operation.
Success Key
2
Destination employer
Destination employer | reduced attrition Who does not want to make a difference and have the opportunity to be the hero? Sure, UW is an activity management brokering service, but it is really much more. The ability to determine which work is best for my skill within my proximity; augment my work week with additional activity, have confidence that when I am faced with a challenge in the field I am not alone (via the contextual learning and UW community components), find and procure materials when and where I need them, and have a friendly competition amongst my peers. These are some of the attributes that raise the value for our clients and labor resources alike.
Success Key
1
Promises into action
Promises into action | adaptable delivery mechanism Communication is KING. Reaching field service employees is no easy task and the ability to broadcast alerts and notifications via their service platform is an integral part of the UW solution. Our use of screens and tiles (packaged on a screen) with agents (data feeds from clients exposed on tiles) provides a very agile framework to ensure that what our client says is translated and communicated to the service employee.