Top Benefit
1
Blended, qualified and trusted labor resources
Blended, qualified and trusted labor resources A mix of ABM labor and non-ABM labor (local labor) qualified through the ABM University and ranked in three major skill categories; fundamental, proficient and expert. The UW platform prevents work from going to any labor resource which has not been filtered through numerous levels of qualification.
Top Benefit
2
Digital communication path
Digital communication path The UW framework boasts a powerful messaging buss. Notifications (news) and Alerts (actionable) are prominently displayed at every UW level once logged in. Peer to peer, application to person, application to application, are all enabled to provide one central hub of messaging. Email and SMS services are also leveraged in an attempt to "leave no stone unturned" with regards to communicating with UW community participants
Top Benefit
3
Right person, right place, right now
Right person, right place, right now A unique approach needed to be introduced to execute the aforementioned consistently. Our combination of pull dispatch, highly integrated sub functions (PO management, contextual learning, etc.), peer based governance society along with the use of community, labor and supplier points positions ABM to flip over traditional service management.
3 Keys for Turning Unified Workforce into Success
Top Success Key
1
Call back reduction
Call back reduction | dispatch "pull" | Social dispatch Nothing good ever becomes of a service employee having to return to "re-do" work. A sincere approach to allowing the field to have the "power of choice" has proven incredible behavioral change at the point of service. Face it, if you send someone to a job that they have no interest in performing it is likely the level of service will be different than a call that was chosen by the service person. The "pull" model embedded within UW provides a vehicle that is enabling and peer balanced.
Top Success Key
2
Fleet optimization
Fleet optimization | intuitive routing by field Who knows best the traffic patterns within a region than the service employees dealing with it every day? Certainly, we must balance the "convenience" factor where individual priorities may sometimes trump enterprise priorities (managed through the UW points engine). All in all, the combination of "pull" dispatch and "shuffle" dispatch vehicle operating costs and employee frustration will dramatically decrease. Given the opportunity most people will strive to do the right thing, we simply need to create the visibility so they can see what the right thing is in context to their work execution.
Top Success Key
3
Promises into action
Promises into action | adaptable delivery mechanism Communication is KING. Reaching field service employees is no easy task and the ability to broadcast alerts and notifications via their service platform is an integral part of the UW solution. Our use of screens and tiles (packaged on a screen) with agents (data feeds from clients exposed on tiles) provides a very agile framework to ensure that what our client says is translated and communicated to the service employee.
A Few Other Benefits and Keys Worth Reviewing...
Benefit
1
Agnostic browser and computing device access
Agnostic browser and computing device access Smartphones, tablets, laptops, desktops will all work regardless of internet browser or operating system. Our ability to engage anyone, anywhere without the overhead of managing devices allows us to focus on driving service value within your operation.
Benefit
2
Community fed contextual learning environment
Community fed contextual learning environment Motivated to contribute practical learning content related to the site or across the UW community. Associating rich media (images, video, audio) to field assets and providing the ability to discuss asset specific content is the path to a perpetual learning environment
Benefit
3
Intuitive fleet routing
Intuitive fleet routing Allowing field personnel to "pull" their own tickets (and governing behavior via our performance balanced work model) allows intuition to enter the vehicle routing question. We are always endeavoring to minimize the impact on our environment. Field personnel having the ability to optimize their paths based on traffic patterns, real-time traffic feeds and "known" problem areas reduces our carbon footprint and manages windshield time.
Benefit
4
Productivity focused, competitively inspired, work execution
Productivity focused, competitively inspired, work execution People want to do the right thing. Provide the "allotted" time for an activity and most will meet or come in under that expectation. Add a layer of competition between the field workers on who is performing at what levels and you unlock phenomenal productivity.
Benefit
5
Resolution driven crowdsourcing
Resolution driven crowdsourcing: An activity management based environment (UW) combined with a "points" motivated collaborative toolset provides the perfect ingredients for a connected community. Take that trust based combination and mix in a robust messaging framework (native to the UW platform) and you have unleashed a forum for consuming and contributing service perspectives.
Benefit
6
Transactional system integration hub
Transactional system integration hub Systems reside literally everywhere. Within a client, especially multi-location, numerous transactional systems (IE: work order management) may exist. Keeping all systems data models up to date while providing a common interface for the field worker, client and office personnel is a core function of the UW platform.
Success Key
1
Blended labor resources
Blending labor resources | increased throughput We have all known, for many years, that the most profitable jobs are those with the perfect crew mix. Leveraging the density of labor within markets and across ABM provide an opportunity to expand that concept one step further, a move towards "Portfolio labor". The power of UW affords us the ability to understand and manage "per activity" actions by the field, regardless of transactional system, industry, skill or service.
Success Key
2
Destination employer
Destination employer | reduced attrition Who does not want to make a difference and have the opportunity to be the hero? Sure, UW is an activity management brokering service, but it is really much more. The ability to determine which work is best for my skill within my proximity; augment my work week with additional activity, have confidence that when I am faced with a challenge in the field I am not alone (via the contextual learning and UW community components), find and procure materials when and where I need them, and have a friendly competition amongst my peers. These are some of the attributes that raise the value for our clients and labor resources alike.
Success Key
3
Dispatch models
Dispatch model | reduced overhead One size does not fit all. Our ability to offer a traditional direct assign (push), a taxi cab driver grab your own activity based on skills and proximity (pull) , and our clients having the choice to modify priorities of activities (shuffle) provide one thing, choice.
Success Key
4
Zero training model
Zero training model | Win8 standard UW UW has taken our training approach straight from modern-day tablet applications. Make the application VERY intuitive and they will learn how to use it. Our tile based approach, with Windows 8 charms and an "easy as 123 button" make this dream a reality. We are confident that UW participants will embrace the operation of UW in minutes.