Top Benefit
1
Dispatch "shuffle model"
Dispatch "shuffle model" A client, across their portfolio, has the ability to change what is worked on next by UW labor resources. Influence the priority of work activity leveraging a "pull" model of dispatch utilizing our sophisticated algorithms.
Top Benefit
2
Performance balanced work availability and selection
Performance balanced work availability and selection Don't limit choices with rigid workflow paths. Instead create a self-balanced environment where every action has a cause and effect, good choices are rewarded and as a result elevate your standing within the UW community. The UW framework leverages these points to influence the work activity notification service. Those with the best standing have "first right of refusal" on UW activities.
Top Benefit
3
Resolution driven crowdsourcing
Resolution driven crowdsourcing: An activity management based environment (UW) combined with a "points" motivated collaborative toolset provides the perfect ingredients for a connected community. Take that trust based combination and mix in a robust messaging framework (native to the UW platform) and you have unleashed a forum for consuming and contributing service perspectives.
10 Keys for Turning Unified Workforce into Success
Top Success Key
1
Dispatch models
Dispatch model | reduced overhead One size does not fit all. Our ability to offer a traditional direct assign (push), a taxi cab driver grab your own activity based on skills and proximity (pull) , and our clients having the choice to modify priorities of activities (shuffle) provide one thing, choice.
Top Success Key
2
Peer governed society
Peer governed society | best tech best work: In today's age the power of "community and collaboration" is at an all-time high. The simple philosophy of cause and effect are in play with our peer governed society. UW boasts a powerful point engine which monitors and provides positive and negative points for actions. These points, known as community points, come in play when work activity is presented through the "pull" dispatch model. Those with the most points, balanced by their industry, service and skill level, determine the notification ramp so folks can become aware of available work activity. Naturally, the highest points will have the first right of refusal for work distributed to the field.
Top Success Key
3
Personalization
Personalization | contract extension: You are our most important client! When the client is the center of your universe all actions are focused on differentiating and retaining the customer for life. Once connected to the UW platform we easily configure and broadcast key metrics important to our clients to the field service workers. This industry first "insight" allows our actions, from account management to the execution of service in the field to be one fluid motion. Extending existing contracts terms by offering up this unique functionality helps our clients realize the full value of our integrated facility solution set.
A Few Other Benefits and Keys Worth Reviewing...
Benefit
1
Blended, qualified and trusted labor resources
Blended, qualified and trusted labor resources A mix of ABM labor and non-ABM labor (local labor) qualified through the ABM University and ranked in three major skill categories; fundamental, proficient and expert. The UW platform prevents work from going to any labor resource which has not been filtered through numerous levels of qualification.
Benefit
2
Dispatch "pull model"
Dispatch "pull model" Work activity based hopper where notifications to participating UW members are prioritized based on qualifications, proximity and past performance.  Those with the best traits are notified first and all others incrementally notified at greater durations from the initial field notification.  Thus, the best field based UW members will receive the best work activity opportunities and those further down the notification sequence will be motivated to improve their performance
Benefit
3
Productivity focused, competitively inspired, work execution
Productivity focused, competitively inspired, work execution People want to do the right thing. Provide the "allotted" time for an activity and most will meet or come in under that expectation. Add a layer of competition between the field workers on who is performing at what levels and you unlock phenomenal productivity.
Benefit
4
Right person, right place, right now
Right person, right place, right now A unique approach needed to be introduced to execute the aforementioned consistently. Our combination of pull dispatch, highly integrated sub functions (PO management, contextual learning, etc.), peer based governance society along with the use of community, labor and supplier points positions ABM to flip over traditional service management.
Benefit
5
Transactional system integration hub
Transactional system integration hub Systems reside literally everywhere. Within a client, especially multi-location, numerous transactional systems (IE: work order management) may exist. Keeping all systems data models up to date while providing a common interface for the field worker, client and office personnel is a core function of the UW platform.
Success Key
1
Blended labor resources
Blending labor resources | increased throughput We have all known, for many years, that the most profitable jobs are those with the perfect crew mix. Leveraging the density of labor within markets and across ABM provide an opportunity to expand that concept one step further, a move towards "Portfolio labor". The power of UW affords us the ability to understand and manage "per activity" actions by the field, regardless of transactional system, industry, skill or service.