Top Benefit
1
Community fed contextual learning environment
Community fed contextual learning environment Motivated to contribute practical learning content related to the site or across the UW community. Associating rich media (images, video, audio) to field assets and providing the ability to discuss asset specific content is the path to a perpetual learning environment
Top Benefit
2
Performance balanced work availability and selection
Performance balanced work availability and selection Don't limit choices with rigid workflow paths. Instead create a self-balanced environment where every action has a cause and effect, good choices are rewarded and as a result elevate your standing within the UW community. The UW framework leverages these points to influence the work activity notification service. Those with the best standing have "first right of refusal" on UW activities.
Top Benefit
3
Questions addressed within activity and in context
Questions addressed within activity and in context The real value of any service organization lies with the perspectives of the service employee. Our job is to aggregate and channel that information in context with the current activity. Associating rich media (images, video, audio) to field assets and providing the ability to discuss asset specific content is the path to a perpetual learning environment.
3 Keys for Turning Unified Workforce into Success
Top Success Key
1
Dispatch models
Dispatch model | reduced overhead One size does not fit all. Our ability to offer a traditional direct assign (push), a taxi cab driver grab your own activity based on skills and proximity (pull) , and our clients having the choice to modify priorities of activities (shuffle) provide one thing, choice.
Top Success Key
2
Peer governed society
Peer governed society | best tech best work In today's age the power of "community and collaboration" is at an all-time high. The simple philosophy of cause and effect are in play with our peer governed society. UW boasts a powerful point engine which monitors and provides positive and negative points for actions. These points, known as community points, come in play when work activity is presented through the "pull" dispatch model. Those with the most points, balanced by their industry, service and skill level, determine the notification ramp so folks can become aware of available work activity. Naturally, the highest points will have the first right of refusal for work distributed to the field.
Top Success Key
3
Promises into action
Promises into action | adaptable delivery mechanism Communication is KING. Reaching field service employees is no easy task and the ability to broadcast alerts and notifications via their service platform is an integral part of the UW solution. Our use of screens and tiles (packaged on a screen) with agents (data feeds from clients exposed on tiles) provides a very agile framework to ensure that what our client says is translated and communicated to the service employee.
A Few Other Benefits and Keys Worth Reviewing...
Benefit
1
Agnostic browser and computing device access
Agnostic browser and computing device access Smartphones, tablets, laptops, desktops will all work regardless of internet browser or operating system. Our ability to engage anyone, anywhere without the overhead of managing devices allows us to focus on driving service value within your operation.
Benefit
2
Digital communication path
Digital communication path The UW framework boasts a powerful messaging buss. Notifications (news) and Alerts (actionable) are prominently displayed at every UW level once logged in. Peer to peer, application to person, application to application, are all enabled to provide one central hub of messaging. Email and SMS services are also leveraged in an attempt to "leave no stone unturned" with regards to communicating with UW community participants
Benefit
3
Dispatch "pull model"
Dispatch "pull model" Work activity based hopper where notifications to participating UW members are prioritized based on qualifications, proximity and past performance.  Those with the best traits are notified first and all others incrementally notified at greater durations from the initial field notification.  Thus, the best field based UW members will receive the best work activity opportunities and those further down the notification sequence will be motivated to improve their performance
Benefit
4
Dispatch "push model"
Dispatch "push model" Traditional approach to where a dispatcher directly assigns a work activity to a named labor resource. All three models are supported within UW, pull, push and shuffle. As with all UW components one common point of interface exists for the field, office and client regardless of the number of transactional systems providing data feeds
Benefit
5
Dispatch "shuffle model"
Dispatch "shuffle model" A client, across their portfolio, has the ability to change what is worked on next by UW labor resources. Influence the priority of work activity leveraging a "pull" model of dispatch utilizing our sophisticated algorithms.
Benefit
6
Point of service, community compelled learning
Point of service, community compelled learning Contributions are permanently associated to the asset (equipment) and available for all UW members to view and contribute input.
Benefit
7
Productivity focused, competitively inspired, work execution
Productivity focused, competitively inspired, work execution People want to do the right thing. Provide the "allotted" time for an activity and most will meet or come in under that expectation. Add a layer of competition between the field workers on who is performing at what levels and you unlock phenomenal productivity.
Success Key
1
Fleet optimization
Fleet optimization | intuitive routing by field Who knows best the traffic patterns within a region than the service employees dealing with it every day? Certainly, we must balance the "convenience" factor where individual priorities may sometimes trump enterprise priorities (managed through the UW points engine). All in all, the combination of "pull" dispatch and "shuffle" dispatch vehicle operating costs and employee frustration will dramatically decrease. Given the opportunity most people will strive to do the right thing, we simply need to create the visibility so they can see what the right thing is in context to their work execution.