ourVOICE Program Listen, Observe, Connect, Apply, Leverage
Presented by Melissa Cipriani, ABMLQ
July 2013 1
• Provide an overview of ourVOICE o How it works o Monthly Challenges o Program Experience o Momentum o Promotion/Collateral o Summary o Additional Resources 2
Objective
• Designed to mine the experience, intuition and innovation from each employee using learning and quality frameworks
• ourVOICE allows us to: Listen – to the voices of our employees Observe – how employees are inspired to do and say more Connect – all employees and divisions to blur the business unit lines Apply – employee suggestions to better serve our customers (and each other) Leverage – our collective workforce expertise
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What is ourVOICE?
• Set-up o White Board o Index Cards o PocketPals
• Participation o Monthly Challenge Question o Responses o Voting
• LQ Output o Formalized content o Organizational consumption 4
How Does It Work?
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Monthly Challenge
Real examples – visit the DIA Group Forum on abmlq.com to view some real life examples of challenges: • June, July and August 2013 Challenges
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Examples
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Examples
Ownership
Multi-lingual
Participation 8
ourVOICE In Practice
“We have found the ourVOICE Program to be extremely beneficial on several levels. First and foremost, the entire staff is involved in identifying workplace challenges as opposed to just management, as is usually the case.
An unexpected benefit of this program has been the sense of inclusiveness that results from having the challenge and associated program materials displayed in multiple languages which received a tremendous positive response.” In our experience here at DIA, the key to making this program a success is to “talk up the program” on a consistent basis. The management staff makes a point of “reminding” employees about the program whenever possible. Failure to “keep the program alive” by “talking it up” can easily result in a lack of enthusiasm, wherein the program slowly dissipates.”
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ourVOICE Experience
What are the challenges to a successful program implementation? • Commitment • Participation • Proof of Value • Sustained Motivation
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Challenges
• Vigilance o Continuous encouragement, follow ups and status checks o Use of abmlq.com o Promotion
• Program Promotion o At every level o Collateral material: PocketPals, IMPACT cards, Brief, etc. o Use of abmlq.com
• Learning and Quality Deliverables o Translate winning entries into formalized LQ content o Work with relevant folks in a collaborative effort o Release to organization
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Keep the Momentum Going
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Promotion/Collateral
• What can it provide? o Program for hearing our employees’ voices who normally would not have a platform o Harness our workforce expertise and translate into formalized learning content o Operational excellence in many areas such as delivery of services, safety, work activity management, etc. o Heightens or improves morale; employees feel valued and appreciated o Provides recognition to contributors o Improves service delivery to customers
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Summary
• ourVOICE details (work instruction): http://www.abmlq.com/abmlq-qualitydocument-release-wi-abm-1501-ourvoice-programdeployment/ • Pocket pal (sent to employees, good high level overview): http://issuu.com/abmlq/docs/pub_fun_pocket pal_orange_english_ourvoice_120821?mode=window&v iewMode=doublePage • Challenges (created to date challenges): https://www.facebook.com/media/set/?set= a.345802098801521.73185.340931249288606&type=3
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References
ABM Learning and Quality Perpetual results. EASI adoption.
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