Solution Supporters Orientation Solution: Division: Area:
The Learning Spot Parking Safety Training
Presented by ABM Learning and Quality
Aug 2014 1
To review the critical role of Solution Supporters in the successful implementation and adoption of a new solution.
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Objective
• Who is ABMLQ o What is our role in this implementation?
• • • •
EASI Program - Induction of Solution Supporters What is The Learning Spot or TLS? Role and Scope of the Solution Supporters Project Schedule o o o o
Implementation Deployment Go Live Stabilization
• Communication and Training • Next Steps • Brief Demo of The Learning Spot
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Agenda
• Organizational Learning and Growth • Organic and Spontaneous Learning • Continuous Learning Model • Regulated and Certified Training
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• • • • •
Standards Continuous Improvement Corrective/Preventive Actions Measurements Strategy | Balanced Scorecards
Who is ABMLQ
• Ideas vetted to validate if a market, business, cultural or technical opportunity exists • Leading edge solutions and methods
User Preparation
Project Execution •
•
Lead and execute project implementation Successful completion of implementation
• • •
Stabilization
User Adoption • •
•
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Onboarding Support and assistance via established processes Availability of resources
User Training Communication and awareness Availability of resources
• •
ABMLQ Role
Long-term support process Continuous Improvement Cycle
Evangelist 1st Level (Gold) By Business Unit
Advocate 2nd Level (Silver) By Movement By Location
Supporter 3rd Level (Bronze) By Solution By Location
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EASI Program
EASI Groups
Community Portal
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EASI Community
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The Learning Spot
User Preparation
Project Execution •
• •
Identification of Solution Supporters Orientation Identification of Designees
• • •
Stabilization
User Adoption • •
•
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Onboarding of new hires Support and assistance of new users/hires Delivery of training resources
Delivery of communication and awareness Create excitement Training completion
• •
Continuous updates to TLS content Use and review of TLS reports
Solution Supporters Role
Planning Implementation
Deployment Go Live
1.
2.
3.
4.
Batch import of users to UW Training of Solution Supporters Initiate Communica tion Validation of Content
Stabilization 1.
2. 3.
Send next set of Communica tion Training of End Users Prepare to Go Live
1.
2.
Send last set of Communica tion Compel use of TLS
We Are Here 10
Project Schedule
1.
2.
3.
Generate TLS Reports Continuous update of content New hire onboarding
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Communication | Awareness
WHO? Two key roles who will receive initial training
Oversight • Ensure user adoption • Ensure content relevance and accuracy • Support of course administrators
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Students who will be using TLS
Course Administrator
End User
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•
• • • •
Maintain course content Create new courses New hire onboarding Enroll students Manage student records
Training
• • • • •
Access to TLS thru UW My Courses My Curricula Events Certificates Resources & Support
HOW? • Series of training sessions via recorded web conference calls • Available via a TLS course for reference and when roles change • Post-Training Resources: TLS Course, QuickTips, Work Instruction
WHEN? • Dictated by project timeline and availability of trainees
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Training
WHAT’S NEXT? • Identify two key roles: o Oversight Role o Course Administrator Role
• Validate content of published courses: o OSHA Certification Courses o Safety Talks/Communication Courses
• Schedule training • Provide training resources
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Next Steps
Reporting
Course
Catalog
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The Learning Spot
Demo of TLS
ABM Learning and Quality Perpetual results. EASI adoption.
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Thank you for your Support!
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