Solution Supporters Training Solution: Division: Area:
The Learning Spot Parking Safety Training
Presented by ABM Learning and Quality
Oct 2014 1
To provide training on the specific role of Solution Supporters in the use of The Learning Spot by the Parking Division employees for the completion of safety training courses.
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Objective
• • • • • •
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What is The Learning Spot or TLS? Solution Supporters and their Roles End Users and their Role Communication Next Steps Training Session
Agenda
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The Learning Spot
User Preparation
Project Execution •
• •
Identification of Solution Supporters Orientation Identification of Designees
• • •
Stabilization
User Adoption • •
•
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Onboarding of new hires Support and assistance of new users/hires Delivery of training resources
Delivery of communication and awareness Create excitement Training completion
• •
Continuous updates to TLS content Use and review of TLS reports
Solution Supporters Role
Course Administrator Role
Oversight Role • • •
Ensure user adoption Ensure content relevance and accuracy Support of course administrators
• • • • • •
Maintain course content Create new courses New hire onboarding Enroll students Assign courses Manage student records
• Series of training sessions via recorded web conference calls • Available via a TLS course for reference and when roles change • Support resources: TLS Course, QuickTips, Work Instruction
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Training
Oversight Role • • •
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Ensure user adoption Ensure content relevance and accuracy Support of course administrators
Midwest
Northeast
South Central
Western
Chris Kutsick Michael Higgins
Brendan Carr
John Lucas
Michael Catton
Training
Course Administrator Role • • • • • •
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Maintain course content Create new courses New hire onboarding Enroll students Assign courses Manage student records
Midwest
Northeast
South Central
Western
Chris Kutsick
Brendan Carr Jhusara Angulo Matt Hitchcock Dennis Falvey
John Lucas Rob Duncan Willard Franklin Bill Brokish
Steve Martinez Eric Gutzwiler Veletta Johnson Jon Anacker
Training
End Users • • • • • •
Access to TLS thru UW My Courses My Curricula Events Certificates Resources & Support
Who are the End Users for the Parking Division? • On-Site Manager for each Location • Manager who is responsible for reporting on completion of courses
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End Users
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Sender
Recipient
Timeframe
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Get Excited
Oversight Role
End Users – Parking Division Managers
Before end user training
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It’s aLIVE
Course End Users – Administrators Parking Division Manager
After end user training
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Mainstreamed
Learning and Quality
90 days post go-live
End Users and Solution Supporters
Communication | Awareness
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What
Who
When
How
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TLS Course Administration
Solution Supporters
Week of 10/20
Web conference Videos Collateral
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Send out 1 of 3 email announcements to end users
Solution Supporters
Week of 10/20
Email template will be provided
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Validate course content
Course administrators
At completion of training
http://www.abmlq.co m/assistancerequest/
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Send out 2 of 3 email announcements to end users
Solution Supporters
Week of 10/27
Email template will be provided
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TLS general use
End Users
Week of 11/3
Web conference Videos Collateral
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Go live
End Users
At completion of training
Announcement
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Send out 3 of 3 email announcements to all users
Learning and Quality
90 Days, post go-live
Email template will be provided
Next Steps
http://www.abmlq.com/assistance
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Validating Content
Sent via email announcements: • • • •
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Training videos QuickTips PocketPals Work Instructions
Reference Material
Reporting
Course
Catalog
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The Learning Spot
TLS Training
ABM Learning and Quality Perpetual results. EASI adoption.
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Thank you for your Support!
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