QMS Structure Review Presented by: ABM Learning and Quality
September 24, 2012 1
Agenda: • Quality Culture at FSG • Continuous Improvement Logic o QMS Audit and CA/PA Tracking o PMEA o Learning and Feedback
• QMS Links • ABMLQ Social Tools
2
Quality Culture Building, Encouraging, Sustaining
How is a culture of Quality built, encouraged and sustained at FSG? • Master Business Process • QMS Methodology • Continuous Improvement Logic o Corrective/Preventive Actions o Key Performance Indicators (validate whether objectives are being met) o Audits (scheduled/unscheduled) o Management Reviews
• Learning and Feedback • EASI Program
4
Quality Culture
Customer Value Productivity
SOP-0051
Profile Customer
Customer Scorecard Ind. Benchmark SOP-0058
SOP-0052
Proof of Performance
Needs Assessment
Measurement &Verification SOP-0057
SOP-0053
Business Case Development SOP-0054
Transition & Validation SOP-0055
Master Business Process
Delivery
SOP-0056
Continual Improvement
5
Originate Customer
Building the Foundation
BPI
Process Map
Work Instructions
Define Metrics
Measure
Control
Improve
Creating a QMS Culture
6
QMS Methodology
The Cycle
7
Continuous Improvement Logic
Key Performance Indicators Diagram Event: Projects or Initiatives
8
Continuous Improvement Logic
SOP-0163 QA – Corrective and Preventive Actions • • • • •
9
Audit and CA/PA Tracking Internal Audits Key Performance Indicators Management Reviews Learning and Feedback
Corrective/Preventive Actions
EASI!
Evangelists
Evangelists, Advocates and Supporters Influence EASI is a network of ABM employees who have been identified and developed as extended members of the ABMLQ Group, who support and assist in the promotion, deployment and continuous proliferation of corporate products, programs and best practices throughout the organization.
10
EASI Program
•1st Level (Gold) •By Business Unit
Advocates
Supporters
•2nd Level (Silver) •By Movement •By Business Unit •By Location
•3rd Level (Bronze) •By Solution •By Location
ABM Learning and Quality Perpetual results. EASI adoption.
11