CONTROLLED DOCUMENT: WI-ABM-1101
QMS STANDARDS
BUSINESS UNIT:
ABM 551 Fifth Avenue, Suite 300, New York, NY 10176
STANDARD TYPE:
Work Instruction
PROCEDURE TITLE: Unified Workforce (UW) Device Guidelines
AREA: Operations TYPE OF PROCEDURE:
Management System
DOCUMENT NUMBER: WI-ABM-1101 REVISION: 1.3
PROCEDURE STATUS IMPLEMENTED DATE REVISION DATE
Released 01/08/14 01/08/14
UNLOCK DOCUMENT TO EDIT BEYOND THIS POINT 1.0 PURPOSE/SCOPE Unified Workforce (UW) is a contextual work activity platform used at ABM to provide a holistic framework that optimizes service information to its participants thus sharply increasing productivity and amplifying field level esprit de corps. The impact of UW to our clients, employees and service industry as a whole is immeasurable once fully immersed in our culture. The cultural swing in implementing UW includes the way hardware is provisioned for our field personnel’s use. A key component in the successful use of UW is in the ability to engage users via devices with internet access. Hardware used for UW can either be provisioned by the location or a personally owned device can be used by a UW user in the participating location. This Work Instruction (WI) is intended to provide a guideline for device provisioning to or by operations personnel when using UW. This WI is provided strictly and solely for the use of UW only. It is not intended or written for company-wide application. To review the ABM Bring Your Own Device policies, please see Section 5.0 of this WI. For more information about UW, please see Section 5.0 of this WI. 2.0 RESPONSIBILITIES 2.1 TASK RESPONSIBILITIES All operations managers are required to read this WI and ensure that all personnel using UW have read and acknowledge the applicable provisions of this policy. 2.2 APPROVAL / ESCALATION RESPONSIBILITIES The Senior Vice President of Learning | Quality | Innovation is the point of escalation for all matters contested or inquired upon in this WI.
Procedure Title: UW Device Guidelines
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CONTROLLED DOCUMENT: WI-ABM-1101
QMS STANDARDS
3.0 PROCEDURE (SOP OR WI STEPS) 3.1 OPTIONS FOR UW DEVICE PROVISIONING All personnel of a location that is using UW should have a device capable of accessing the internet and that meets the minimum requirements for optimum use (see Section 3.2). During the UW deployment process, the decision maker(s) at the division, region, and market or branch level are requested to choose one of the options listed below.
Option A – Location provides the device; or Option B – Employee uses his/her personal device.
3.2 DEVICE REQUIREMENTS All internet capable devices used for UW should meet the following minimum requirements in order to have an optimum experience:
The device must have a base or minimum score of 325 when testing for HTML5 browser support. To test your device, go to this link from your device: http://www.abmlq.com/wiabm1101b In general, the browser or device must support the following HTML5 features: a. Local Storage b. Indexed db c. HTML 5 App Cache d. Rendering of CSS 3. e. Mobile browsers must support JQuery mobile For optimum browsing experience, the following browsers are recommended in order of preference: a. Firefox b. Google Chrome c. Internet Explorer For the latest research on devices used throughout ABM, please visit this link: http://www.abmlq.com/wiabm1101c
3.3 DEVICE PROVISIONING AND USE GUIDELINES The following guidelines are specific to the Options listed in Section 3.1. 3.3.1
Option A – Location provides the device Location will follow the policy or guidelines observed at their division, region, and market or branch level.
3.3.2
Option B – At his/her option, Employee uses his/her own personal device Location will follow the policy or guidelines observed by at their division, region, and market or branch level relative to the use of a personal device for business purposes. 1. Employee agrees and opts in to the voluntary use of their personal device for the operation of UW; 2. Employee will be reimbursed in the amount of $ _____ to cover the reasonable business costs associated with using their own device. 3. If device is accidentally damaged to an inoperable state or is lost, ABM will replace the device with “one version back” of the device. For instance, if I accidentally damage my Nokia 1020 the company will provide a Nokia 920. 4. Employee may elect to get the current model after a device is accidentally damaged to an inoperable state or is lost. The cost difference between the “one
Procedure Title: UW Device Guidelines
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CONTROLLED DOCUMENT: WI-ABM-1101
QMS STANDARDS
version back� and the current version will be the responsibility of the employee. This device will become the sole property of the employee as such point. 5. If the employee leaves the company, the device is owned by the employee and can be taken by the employee. 3.4 ACKNOWLEDGEMENT OF GUIDELINES Regardless of which option is chosen by the location, each employee must acknowledge having read, understood and accepted the provisions of this WI by signing Section 11 below. 3.5 UW Device Use By Non-Exempt Employees The Company does not permit or authorize off-the-clock work. Accordingly, non-exempt employees are prohibited from using UW or a UW device for work related purposes outside of their regularly scheduled work hours. 4.0 SPECIAL DEFINITIONS THE FOLLOWING TERMS ARE REFERRED TO IN THIS STANDARD; TO VIEW THE DEFINITION OF EACH TERM PLEASE CLICK ON THE FSG LEXICON LIBRARY LINK: LEXICON LIBRARY TERM HTML5 Mobile Browser Unified Workforce, UW Work Instruction, WI
5.0 ASSOCIATED REFERENCE DOCUMENTS THE FOLLOWING DOCUMENTS PROVIDE ADDITIONAL INFORMATION: DOCUMENT NAME Unified Workforce Brief ABM Bring Your Own Device Policy ABM On Site Services Bring Your Own Device Policy
LOCATION http://www.abmlq.com/wiabm1101a http://www.abmlq.com/wiabm1101d http://www.abmlq.com/wiabm1101e
6.0 ASSOCIATED KNOWLEDGE DATABASE THE FOLLOWING KNOWLEDGE DATABASES PROVIDE ADDITIONAL INFORMATION: KNOWLEDGE DATABASE Application and Device Testing Group Forum
Procedure Title: UW Device Guidelines
LOCATION http://www.abmlq.com/wiabm1101c
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CONTROLLED DOCUMENT: WI-ABM-1101
QMS STANDARDS
7.0 ASSOCIATED TOOLS THE FOLLOWING TOOLS MAY BE REQUIRED FOR COMPLIANCE TO THIS STANDARD: ASSOCIATED TOOLS HTML5 Test Site
LOCATION http://www.abmlq.com/wiabm1101b
8.0 REVISION HISTORY REVISION (X.X) DATE OF LAST REVISION (MM/DD/YY) LAST APPROVAL DATE (MM/DD/YY)
1.3 01/08/14 01/08/14
DOCUMENT AUTHOR: Melissa Cipriani; Greg Lush
DOCUMENT MANAGER: Melissa Cipriani
REASON FOR CHANGE:
Revision 1.0 1.1 1.2
1.3
SECTION / PARAGRAPH CHANGED All 3.0 3.3.2, 3.3.3, 11.0
All
CHANGE MADE
Initial Entry Modifications based on Greg Lush’s review Modifications based on Greg Lush’s review 3.3.2 Added non-ABM healthcare 3.3.3 Removed item 7, reference to extraordinary charges 11.0 Removed sentence regarding extraordinary charges Prepare for release Section 5.0 - Added references to ABM BYOD Policies
DATE OF REVISION MM/DD/YY 09/04/13 09/05/13 09/06/13
01/08/14
9.0 ELECTRONIC NOTIFICATION LIST: ELECTRONIC NOTIFICATIONS – THE FOLLOWING ROLES MUST BE NOTIFIED OF ANY CHANGES TO THIS DOCUMENT. Senior VP of Learning and Quality, ABM Program Manager, Unified Workforce, ABM Program Manager, Emerging Innovations, ABM Program Manager, Unified Workforce, ABM Procedure Title: UW Device Guidelines
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CONTROLLED DOCUMENT: WI-ABM-1101
10.0
QMS STANDARDS
APPROVALS
PLEASE GO TO THE LINK BELOW FOR THE ELECTRONIC RECORD OF THE REVIEW AND APPROVAL OF THIS POLICY. DOCUMENT REVIEW AND APPROVALS FIRST APPROVER NAME: GREG LUSH BUSINESS UNIT: ABM
TITLE: SENIOR VP, LEARNING AND QUALITY SIGNATURE: ELECTRONIC APPROVAL
SECOND APPROVER NAME: BUSINESS UNIT: TITLE: SIGNATURE:
THIRD APPROVER NAME: BUSINESS UNIT: TITLE: SIGNATURE:
The following personnel were also requested and/or have reviewed and/or approved this Work Instruction: Sarah McConnell, SVP, General Counsel and Secretary Angelique Carbo, SVP, Human Resources Amado Hernandez, SVP, Human Resources Ross Thompson, SVP, Operations, Facility Solutions Group Doug Gilbert, VP, CIO Dean Chin, SVP, Controller, Chief Accounting Officer Lanesha Anderson, Deputy General Counsel Christopher Bouvier, VP, Legal Miranda Tolar, Deputy General Counsel
DOCUMENT HISTORY SECTION: Document Created on 09/04/13 by Melissa Cipriani Document Modified on 09/05/13 by Melissa Cipriani Document Modified on 09/06/13 by Melissa Cipriani Document Modified on 01/08/14 by Melissa Cipriani
Procedure Title: UW Device Guidelines
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CONTROLLED DOCUMENT: WI-ABM-1101
11.0
QMS STANDARDS
EMPLOYEE ACKNOWLEDGEMENT Check the option chosen for the provision and use of a mobile device with UW at your location: Option A – ABM provides mobile device Option B – Employee provides his/her own personal device For Option A – sign here: I have read, understand and agree to abide by the conditions set forth in this policy/work instruction, document no. WI-ABM-1101 Unified Workforce Device Guidelines, specifically section 3.3.1 and 3.5 of this WI. If I am a non-exempt employee, I understand that ABM prohibits me from working off-theclock and that I am expressly prohibited from logging in or using Unified Workforce during any unpaid meal break or at any other time outside my regular work schedule. I further agree that I am responsible for any extraordinary non business-related charges that are not previously approved by my manager. Employee Signature
Print Full Name
Date
Facility/Location Name
For Option B – sign here: I have read, understand and agree to abide by the conditions set forth in this policy/work instruction, document no. WI-ABM-1101 Unified Workforce Device Guidelines, specifically section 3.3.2 and 3.5 of this WI. If I am a non-exempt employee, I understand that ABM prohibits me from working off-theclock and that I am expressly prohibited from logging in or using Unified Workforce during any unpaid meal break or at any other time outside my regular work schedule. I voluntarily agree to use my personal device in connection with my use of UW. I understand that I will be reimbursed in the amount of $ _____ to cover the reasonable business costs associated with using my personal device and I agree that I am responsible for any extraordinary non business-related charges that are not previously approved by my manager. Employee Signature
Print Full Name
Date
Facility/Location Name
Procedure Title: UW Device Guidelines
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