CONTROLLED DOCUMENT: WI-ABM-1515
QMS STANDARDS
BUSINESS UNIT:
ABM 551 Fifth Avenue, Suite 300, New York, NY 10176
STANDARD TYPE:
Work Instruction
PROCEDURE TITLE: TLS SCORM Files Management
AREA: Education TYPE OF PROCEDURE:
Transition and Validation
DOCUMENT NUMBER: WI-ABM-1515 REVISION: 1.2
PROCEDURE STATUS IMPLEMENTED DATE REVISION DATE
Released 03/12/15 03/12/15
UNLOCK DOCUMENT TO EDIT BEYOND THIS POINT 1.0 PURPOSE/SCOPE The organizational learning and growth of ABM employees are areas of utmost importance at ABM. Having a well prepared workforce with access to a robust curricula and transparent tracking of required training give employees an opportunity for growth and visibility to compliance by management. At ABM, a Learning Management System (LMS) is used to deliver formalized training in various formats. Also known or branded as “The Learning Spot” (TLS), users can sign on through Unified Workforce (UW) and have access to learning content in a curricula that fits their role, industry and level of proficiency. The development, production and availability of training courses are easily managed in TLS. When courses call for the use of SCORM Files, a process is followed by parties involved to ensure a consistent and standardized procedure. This Work Instruction (WI) defines the management of SCORM files used to produce training courses in The Learning Spot. 2.0 RESPONSIBILITIES 2.1 TASK RESPONSIBILITIES
It is the responsibility of all training personnel to read, understand and abide by the provisions of this WI. It is the responsibility of course creators to read, understand and abide by the provisions of this WI. It is the responsibility of the Corporate Education Manager to ensure that the provisions of this policy are complied with and that all aspects of the management process are effective in the production of training courses, including any actions required of third party vendors.
2.2 APPROVAL / ESCALATION RESPONSIBILITIES The Senior Vice President of Learning and Quality is the point of escalation for all matters contested and inquired upon within this WI.
Procedure Title: TLS SCORM Files Management
Page 1 of 6
CONTROLLED DOCUMENT: WI-ABM-1515
QMS STANDARDS
3.0 PROCEDURE (SOP OR WI STEPS) 3.1 WHAT IS SCORM? SCORM - Sharable Content Object Reference Model - is a collection of standards and specifications for web-based electronic educational technology (also called eLearning). It defines communications between client side content and a host system (called the "run-time environment"), which is commonly supported by a learning management system. Within TLS, the SCORM file version currently being used is 2.1. For an update on versioning information, please click this link via abmlq.com: http://www.abmlq.com/wiabm1515a 3.2 WHEN DO WE USE SCORM FILES? SCORM Files are used or required in the production of training courses within TLS in the instances listed below:
Leveraging third party content In certain areas where compliance training is more effectively produced by third party content providers and mitigates exposure to risk for the organization, SCORM files are required from the third party content provider in order to publish the course content in TLS.
Leveraging a course content packaging program; for example: Camtasia Training courses that include video content produced using a media packaging program like Camtasia, SCORM files are used to publish the content in TLS.
See Section 3.3 below on the steps for managing SCORM files for either uses. 3.3 STEPS TO MANAGING AND USING SCORM FILES 3.3.1 STEP
LEVERAGING THIRD PARTY CONTENT: WHAT
WHEN
COMPETENCY (WHO) Business Unit Representative/ Course Creator Corporate Education Manager Course Creator
1.
Negotiate contract with third party content provider for user licensing, etc.
Before obtaining third party content for ABM use in TLS
2.
Obtain sample SCORM file from third party content provider
Creating a new course using third party content
3.
Test SCORM file in TLS Staging
Before publication to production
LMS Vendor
4.
Create course shell
Course Creator
5.
Upload or email SCORM file to ConnectX Library
Before publication to production Before going to production
Procedure Title: TLS SCORM Files Management
Course Creator
HOW (TOOLS) Note: Corporate Education Manager can assist in negotiations if necessary
SCORM file version required is 2.1 – visit this link for the most current information: http://www.abmlq.com/wiab m1515a Manual process – solicit guidance from Corporate Education Manager if necessary TLS Course Creator Vignettes: http://www.abmlq.com/video tlscc Log into ConnectX Library: http://www.abmlq.com/wiab m1515b Page 2 of 6
CONTROLLED DOCUMENT: WI-ABM-1515
STEP
WHAT
6.
Upload SCORM file in TLS staging
7.
Upload SCORM file to TLS production
8.
Test in production
9.
Proceed with TLS onboarding of new users 3.3.2
STEP
QMS STANDARDS
WHEN
COMPETENCY (WHO)
Before publication to production After successful testing in staging After publishing to course shell
Course Creator
If users of course are new to UW/TLS
Corporate Education Manager
LMS Vendor
Course Creator
Or email to: tlsscormfiles@connectx.abm.c om TLS Course Creator Vignettes: http://www.abmlq.com/video tlscc TLS Course Creator Vignettes: http://www.abmlq.com/video tlscc Manual process – solicit guidance from Corporate Education Manager if necessary WI-ABM-1507 Formal Learning Onboarding
LEVERAGING COURSE CONTENT PACKAGING PROGRAM:
Before producing course shell
COMPETENCY (WHO) Corporate Education Manager Course Creator
Observe how content package is executed or produced 3. CConduct tests of oSCORM file in TLS nstaging
Before producing course shell
Corporate Education Manager Course Creator
Before going to production
Corporate Education Manager Course Creator
4.
Before going to production
Course Creator
1.
HOW (TOOLS)
WHAT Qualify how content is produced
2.
Upload or email SCORM file to ConnectX Library
5.
Build TLS course shell in production
6.
Nest SCORM file in course
Procedure Title: TLS SCORM Files Management
WHEN
Before publishing SCORM file Before publishing course
Course Creator Corporate Education Manager Course Creator Corporate Education Manager
HOW (TOOLS) Manual process – solicit guidance from Corporate Education Manager if necessary
Manual process – solicit guidance from Corporate Education Manager if necessary Log into ConnectX Library: http://www.abmlq.com/wiab m1515b Or email to: tlsscormfiles@connectx.abm.c om TLS Course Creator Vignettes: http://www.abmlq.com/video tlscc TLS Course Creator Vignettes: http://www.abmlq.com/video tlscc
Page 3 of 6
CONTROLLED DOCUMENT: WI-ABM-1515
QMS STANDARDS
7.
Conduct tests in production
Before publishing course
Course Creator or Corporate Education Manager
8.
Proceed with UW/TLS Onboarding process
After successful testing
Course Creator Corporate Education Manager
Manual process – solicit guidance from Corporate Education Manager if necessary WI-ABM-1507 Formal Learning Onboarding
4.0 SPECIAL DEFINITIONS THE FOLLOWING TERMS ARE REFERRED TO IN THIS STANDARD; TO VIEW THE DEFINITION OF EACH TERM PLEASE CLICK ON THE LEXICON LIBRARY LINK: LEXICON LIBRARY TERM ConnectX eLearning LMS, Learning Management System Onboarding SCORM, Sharable Content Object Reference Model TLS, The Learning Spot UW, Unified Workforce WI, Work Instruction
5.0 ASSOCIATED REFERENCE DOCUMENTS THE FOLLOWING DOCUMENTS PROVIDE ADDITIONAL INFORMATION: DOCUMENT NAME WI-ABM-1507 Formal Learning Onboarding
LOCATION http://www.abmlq.com/wiabm1507
6.0 ASSOCIATED KNOWLEDGE DATABASE THE FOLLOWING KNOWLEDGE DATABASES PROVIDE ADDITIONAL INFORMATION: KNOWLEDGE DATABASE Abmlq.com Forum: SCORM File Version ConnectX Library for SCORM Files Repository Video: TLS Course Creator Video: What is UW? Video: TLS Training
Procedure Title: TLS SCORM Files Management
LOCATION http://www.abmlq.com/wiabm1515a http://www.abmlq.com/wiabm1515b http://www.abmlq.com/videotlscc http://www.abmlq.com/videowhatisuw http://www.abmlq.com/TLStraining
Page 4 of 6
CONTROLLED DOCUMENT: WI-ABM-1515
QMS STANDARDS
7.0 ASSOCIATED TOOLS THE FOLLOWING TOOLS MAY BE REQUIRED FOR COMPLIANCE TO THIS STANDARD: ASSOCIATED TOOLS Email for sending SCORM Files to ConnectX
LOCATION tlsscormfiles@connectx.abm.com
8.0 REVISION HISTORY REVISION (X.X) DATE OF LAST REVISION (MM/DD/YY) LAST APPROVAL DATE (MM/DD/YY)
1.2 03/12/15 03/11/15
DOCUMENT AUTHOR: Melissa Cipriani; Lindsey Percle
DOCUMENT MANAGER: Melissa Cipriani
REASON FOR CHANGE:
Revision 1.0 1.1 1.2
SECTION / PARAGRAPH CHANGED All All All
CHANGE MADE
Initial Entry Verification of content by Venu Prepare for release after final review
DATE OF REVISION MM/DD/YY 01/30/15 02/04/15 03/12/15
9.0 ELECTRONIC NOTIFICATION LIST: ELECTRONIC NOTIFICATIONS The following roles must be notified whenever this WI is revised and rereleased.
ABMLQ, Senior Vice President ABMLQ Corporate Education Manager UW Support Team LMS Vendor
Procedure Title: TLS SCORM Files Management
Page 5 of 6
CONTROLLED DOCUMENT: WI-ABM-1515
10.0
QMS STANDARDS
APPROVALS
PLEASE GO TO THE LINK BELOW FOR THE ELECTRONIC RECORD OF THE REVIEW AND APPROVAL OF THIS POLICY. DOCUMENT REVIEW FIRST APPROVER NAME: GREG LUSH BUSINESS UNIT: ABM
TITLE: SENIOR VP, LEARNING AND QUALITY SIGNATURE: ELECTRONIC APPROVAL
SECOND APPROVER NAME: LINDSEY PERCLE BUSINESS UNIT: ABM
TITLE: CORP EDUCATION MGR SIGNATURE:
THIRD APPROVER NAME: BUSINESS UNIT: TITLE: SIGNATURE:
DOCUMENT HISTORY SECTION: Document Created on 01/30/15 by Melissa Cipriani Document Modified on 02/04/15 by Melissa Cipriani Document Modified on 03/12/15 by Melissa Cipriani
Procedure Title: TLS SCORM Files Management
Page 6 of 6