LANDLORDS & TENANTS SURVEY
2013
TENANT SURVEY RESULTS 3,975 Participants
Which group best describes your current household?
Living alone
24%
Living with one friend
6%
Living with others (House in multiple occupation)
10%
Living with a partner/spouse
34%
Family with one child
12%
Family with more than one child
14%
0
10
20
30
40
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
How much is the monthly rent for your property?
£0-£350
4%
£351-£500
14%
£501-£750
37%
£751-£900
16%
£901-£1350
19%
£1351-£1800
7%
£1801-£2400
3%
£2401-£3000
1%
£3001+
1%
0
10
20
30
40
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
What is you annual household income bracket?
£0-£20,000
23%
£20,001-£35,000
26%
£35,001-£50,000
22%
£50,001-£80,000
18%
£80,001-£120,000
7%
£120,001-£200,000
3%
£200,001+
1%
0
7.5
15
22.5
30
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
Which area of the UK do you currently live in?
London
17%
South East
24%
South West
13%
East Midlands
5%
West Midlands
5%
North East
3%
North West
9%
Yorkshire & the Humber
5%
Wales
10%
Scotland
2%
East of England
8%
0
7.5
15
22.5
30
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
Have you previously owned/had a mortgage on a property?
38% 62%
Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
Do you currently own/have a mortgage on another property?
16%
84% Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
Are you renting out of choice or necessity?
40% 60%
I choose to rent I had no choice but to rent The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
Which, if any, online property websites did you use to search for a property?
Regularly
Occasionally
Globrix
1%
5%
Find a Property
20%
16%
Rightmove
74%
17%
Zoopla
33%
22%
PrimeLocation
15%
14%
Tepilo
0%
4%
PropertyLive
1%
4%
Rentright
1%
5%
Gumtree
11%
18% The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
Did you use your mobile phone to search for a rental property?
54%
46%
Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
Did you search for a property to rent in the local paper?
26%
74% Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
If an agent had taken a new rental property on to the market that suited your requirements, how would you prefer to be notified?
Phone Call
20%
71%
Text
9%
0
20
40
60
80
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
How long did you search for a property to rent?
Under 48 hours
3%
Under a week
12%
Under a fortnight
18%
Under a month
31%
1-3 months
30%
3-6 months
4%
6 months +
2%
0
10
20
30
40
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
How did you find the property that you are currently renting?
Property portal website (i.e. Rightmove, Zoopla etc)
55%
Agent own website
17%
Email from agent
3%
Call from agent
9%
Local newspaper
2%
A friend
5%
Search engine
9%
0
15
30
45
60
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
When you were searching for your rental property, did you expect the details to include:
Professional photographs
92%
Floor plan
84%
Audio/Video tour
17%
16% 83%
EPC
57%
43%
Directions
74%
Local area information
67%
0
8%
25
50
26% 33%
75
100
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
What costs did you incur when moving in to your current rental property?
No cost
£24 or less
£25 - £50
£50 - £100
£100 - £200
£200 - £300
£300+
Administration/ set up fee
8%
1%
7%
23%
34%
16%
11%
Reference checking fee
24%
3%
13%
26%
23%
8%
4%
Inventory
61%
2%
8%
16%
10%
1%
2%
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
Is it important to you to rent through an ARLA agent?
48%
52%
Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
If the same property was available with two different letting agents that you wanted to rent, would you prefer to rent through:
52%
48%
A recommended and trusted agent for a higher administration/set up fee A lesser known agent for a cheaper fee The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
Do you know where your deposit is currently held?
In an insurance backed protection scheme
36%
In a custodial protection scheme
34%
With the landlord
3%
With the agent
12%
I don’t know who holds the deposit
16%
0
10
20
30
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
40
How long have you lived in the property?
Under 3 months
20%
Under 6 months
14%
6-12 months
31%
12-24 months
19%
24 months +
16%
0
10
20
30
40
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
Did you take out Tenant content insurance?
Yes, using letting agent recommended provider
8%
Yes, using my own preferred provider
50%
No
42%
0
12.5
25
37.5
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
50
Are you happy with the condition of your current property?
26%
74% Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
Do you intend to stay in the property and renew your tenancy agreement when it expires?
33% 67%
Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
Who manages the property you are renting?
The Landlord
33%
The Agent
62%
A 3rd Party (contractor/company)
5%
0
17.5
35
52.5
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
70
How would you rate the service you received from your letting agent at the move in stage?
Excellent
Good
Satisfactory
Not Great
Poor
Speed & Efficiency
31%
35%
18%
8%
9%
Helpfulness
32%
32%
18%
8%
10%
Availability
29%
36%
20%
7%
8%
Personal Service
29%
32%
19%
10%
10%
Knowledge
25%
33%
22%
10%
10%
Communication
27%
32%
19%
9%
13%
Problem Solving
23%
29%
21%
11%
16%
Politeness & Manners
38%
33%
17%
5%
7%
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
How would you rate the property management service you receive from your landlord or letting agent?
Excellent
Good
Satisfactory
Not Great
Poor
Speed & Efficiency
25%
29%
20%
12%
14%
Helpfulness
28%
29%
20%
10%
13%
Availability
26%
30%
23%
10%
12%
Personal Service
26%
30%
22%
10%
14%
Knowledge
25%
30%
24%
10%
12%
Communication
26%
27%
20%
11%
16%
Problem Solving
23%
26%
20%
13%
17%
Politeness & Manners
35%
32%
20%
5%
9%
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
Based on your experience to date, would you recommend your letting agent to a friend?
35% 65%
Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
Based on your experience to date, would you recommend your landlord to a friend?
25%
75% Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
Are you planning to buy a home?
Yes, in the next 12 months
18%
Yes, in 2-3 years
24%
Yes, in 3+ years
18%
No I do not want to buy
14%
No I can not afford to buy
26%
0
7.5
15
22.5
30
The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
If in the future you need to sell or let a property you own, would you instruct your current letting agent to act on your behalf?
46%
54%
Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk
LANDLORDS & TENANTS SURVEY
2013