2013 tenant survey summary results

LANDLORDS & TENANTS SURVEY

2013

TENANT SURVEY RESULTS 3,975 Participants

Which group best describes your current household?

Living alone

24%

Living with one friend

6%

Living with others (House in multiple occupation)

10%

Living with a partner/spouse

34%

Family with one child

12%

Family with more than one child

14%

0

10

20

30

40

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

How much is the monthly rent for your property?

£0-£350

4%

£351-£500

14%

£501-£750

37%

£751-£900

16%

£901-£1350

19%

£1351-£1800

7%

£1801-£2400

3%

£2401-£3000

1%

£3001+

1%

0

10

20

30

40

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

What is you annual household income bracket?

£0-£20,000

23%

£20,001-£35,000

26%

£35,001-£50,000

22%

£50,001-£80,000

18%

£80,001-£120,000

7%

£120,001-£200,000

3%

£200,001+

1%

0

7.5

15

22.5

30

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

Which area of the UK do you currently live in?

London

17%

South East

24%

South West

13%

East Midlands

5%

West Midlands

5%

North East

3%

North West

9%

Yorkshire & the Humber

5%

Wales

10%

Scotland

2%

East of England

8%

0

7.5

15

22.5

30

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

Have you previously owned/had a mortgage on a property?

38% 62%

Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

Do you currently own/have a mortgage on another property?

16%

84% Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

Are you renting out of choice or necessity?

40% 60%

I choose to rent I had no choice but to rent The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

Which, if any, online property websites did you use to search for a property?

Regularly

Occasionally

Globrix

1%

5%

Find a Property

20%

16%

Rightmove

74%

17%

Zoopla

33%

22%

PrimeLocation

15%

14%

Tepilo

0%

4%

PropertyLive

1%

4%

Rentright

1%

5%

Gumtree

11%

18% The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

Did you use your mobile phone to search for a rental property?

54%

46%

Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

Did you search for a property to rent in the local paper?

26%

74% Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

If an agent had taken a new rental property on to the market that suited your requirements, how would you prefer to be notified?

Phone Call

20%

Email

71%

Text

9%

0

20

40

60

80

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

How long did you search for a property to rent?

Under 48 hours

3%

Under a week

12%

Under a fortnight

18%

Under a month

31%

1-3 months

30%

3-6 months

4%

6 months +

2%

0

10

20

30

40

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

How did you find the property that you are currently renting?

Property portal website (i.e. Rightmove, Zoopla etc)

55%

Agent own website

17%

Email from agent

3%

Call from agent

9%

Local newspaper

2%

A friend

5%

Search engine

9%

0

15

30

45

60

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

When you were searching for your rental property, did you expect the details to include:

Professional photographs

92%

Floor plan

84%

Audio/Video tour

17%

16% 83%

EPC

57%

43%

Directions

74%

Local area information

67%

0

8%

25

50

26% 33%

75

100

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

What costs did you incur when moving in to your current rental property?

No cost

£24 or less

£25 - £50

£50 - £100

£100 - £200

£200 - £300

£300+

Administration/ set up fee

8%

1%

7%

23%

34%

16%

11%

Reference checking fee

24%

3%

13%

26%

23%

8%

4%

Inventory

61%

2%

8%

16%

10%

1%

2%

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

Is it important to you to rent through an ARLA agent?

48%

52%

Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

If the same property was available with two different letting agents that you wanted to rent, would you prefer to rent through:

52%

48%

A recommended and trusted agent for a higher administration/set up fee A lesser known agent for a cheaper fee The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

Do you know where your deposit is currently held?

In an insurance backed protection scheme

36%

In a custodial protection scheme

34%

With the landlord

3%

With the agent

12%

I don’t know who holds the deposit

16%

0

10

20

30

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

40

How long have you lived in the property?

Under 3 months

20%

Under 6 months

14%

6-12 months

31%

12-24 months

19%

24 months +

16%

0

10

20

30

40

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

Did you take out Tenant content insurance?

Yes, using letting agent recommended provider

8%

Yes, using my own preferred provider

50%

No

42%

0

12.5

25

37.5

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

50

Are you happy with the condition of your current property?

26%

74% Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

Do you intend to stay in the property and renew your tenancy agreement when it expires?

33% 67%

Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

Who manages the property you are renting?

The Landlord

33%

The Agent

62%

A 3rd Party (contractor/company)

5%

0

17.5

35

52.5

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

70

How would you rate the service you received from your letting agent at the move in stage?

Excellent

Good

Satisfactory

Not Great

Poor

Speed & Efficiency

31%

35%

18%

8%

9%

Helpfulness

32%

32%

18%

8%

10%

Availability

29%

36%

20%

7%

8%

Personal Service

29%

32%

19%

10%

10%

Knowledge

25%

33%

22%

10%

10%

Communication

27%

32%

19%

9%

13%

Problem Solving

23%

29%

21%

11%

16%

Politeness & Manners

38%

33%

17%

5%

7%

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

How would you rate the property management service you receive from your landlord or letting agent?

Excellent

Good

Satisfactory

Not Great

Poor

Speed & Efficiency

25%

29%

20%

12%

14%

Helpfulness

28%

29%

20%

10%

13%

Availability

26%

30%

23%

10%

12%

Personal Service

26%

30%

22%

10%

14%

Knowledge

25%

30%

24%

10%

12%

Communication

26%

27%

20%

11%

16%

Problem Solving

23%

26%

20%

13%

17%

Politeness & Manners

35%

32%

20%

5%

9%

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

Based on your experience to date, would you recommend your letting agent to a friend?

35% 65%

Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

Based on your experience to date, would you recommend your landlord to a friend?

25%

75% Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

Are you planning to buy a home?

Yes, in the next 12 months

18%

Yes, in 2-3 years

24%

Yes, in 3+ years

18%

No I do not want to buy

14%

No I can not afford to buy

26%

0

7.5

15

22.5

30

The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

If in the future you need to sell or let a property you own, would you instruct your current letting agent to act on your behalf?

46%

54%

Yes No The Property Academy Tenant Survey 2013 • www.propertyacademy.co.uk

LANDLORDS & TENANTS SURVEY

2013