Home Moving Trends Sample

Home Moving Trends Survey 2009: A selection of results

PUBLISHED BY: Estate Agency Events Ltd trading as The Academy The Chapel, Reigate Road, Leatherhead, Surrey KT22 8RA

Q1. How much time did you spend looking at properties you’d like to buy before you put yours on the market?

I put my property on the market before starting my search for a new home

35%

More than 12 months

4%

7-12 months

7%

4-6 months

8%

1-3 months

16%

Less than a month

30% 0%

5%

10%

15%

Š 2010 Estate Agency Events Ltd trading as The Academy

20%

25%

30%

35%

40%

Q8. How many estate agents gave you a valuation for your property?

1

25%

2

30%

3

35%

4+

10%

0%

10%

20% Š 2010 Estate Agency Events Ltd trading as The Academy

30%

40%

Q13. Which of these describes how you made your financial decision to appoint your agent?

I chose the agent with the cheapest fee

4%

I wanted the fee to be as cheap as possible but this was not the main reason I selected my agent

33%

If my agent hadn’t reduced their fee I would have selected another agent

9%

Even though my agent was more expensive than others I selected them for other reasons (e.g. service levels)

25%

Fees weren’t the issue in my choice of agent

29%

0%

10%

© 2010 Estate Agency Events Ltd trading as The Academy

20%

30%

40%

Q15. Did you visit your estate agent’s office prior to appointing them?

25%

Yes, I visited and went in

13%

Yes, I looked in the window

62%

No

0%

12%

23%

35%

Š 2010 Estate Agency Events Ltd trading as The Academy

47%

58%

70%

Q17. How many times have you obtained valuations without going on to sell in the last 5 years?

69%

None

Once

18%

13%

Twice or more

0%

14%

28%

42%

Š 2010 Estate Agency Events Ltd trading as The Academy

56%

70%

Q18. How often do you expect your agent to contact you?

4%

Daily

17%

2-3 times per week

46%

Weekly

33%

Whenever something happens

0%

13%

25%

Š 2010 Estate Agency Events Ltd trading as The Academy

38%

50%

Q20. How would you rate the service you’ve received from your agent?

7%

Fantastic – I’m delighted and couldn’t ask for anything more

37%

I’m really pleased, they seem to have all bases covered

35%

The service is ok, but nothing special

14%

I’m not impressed, there’s so much more they could be doing

7%

The service has been really poor, it’s a disgrace

0%

10%

© 2010 Estate Agency Events Ltd trading as The Academy

20%

30%

40%

Q23. Which, if any, online property portals or search engines did you use and how often?

Used once or twice Used fairly regularly

Used all the time

Answer Options

Never heard of it

Email4Property

90%

5%

5%

0%

FindaProperty

45%

24%

18%

13%

Fish4Homes

40%

48%

5%

7%

Globrix

72%

16%

7%

5%

Google

12%

35%

21%

32%

Hot Property

85%

10%

3%

2%

Look4aProperty

88%

7%

3%

2%

Mouseprice

75%

16%

9%

0%

PrimeLocation

28%

38%

21%

13%

PropertyFinder

34%

38%

18%

10%

Rightmove

4%

18%

14%

64%

Tepilo

96%

2%

0%

2%

Zoopla

67%

16%

12%

5%

Š 2010 Estate Agency Events Ltd trading as The Academy

Q24. Which of the following methods have you used to look for properties and to what extent?

Answer Options

Never used

Used once or twice

Used a fair bit

Used all the time

Online property portals (e.g.

Rightmove, Propertyfinder)

3%

4%

18%

75%

Estate agents' websites

5%

18%

35%

42%

Local newspapers

21%

37%

27%

15%

Search engines (e.g. Google, Yahoo)

33%

28%

25%

14%

Estate agents' office windows

28%

48%

18%

6%

Registering with an agent in person at their office or over the telephone

12%

33%

36%

19%

For Sale boards

36%

34%

22%

8%

Buying Agent

93%

3%

3%

1%

Š 2010 Estate Agency Events Ltd trading as The Academy