Home Moving Trends Survey 2009: A selection of results
PUBLISHED BY: Estate Agency Events Ltd trading as The Academy The Chapel, Reigate Road, Leatherhead, Surrey KT22 8RA
Q1. How much time did you spend looking at properties you’d like to buy before you put yours on the market?
I put my property on the market before starting my search for a new home
35%
More than 12 months
4%
7-12 months
7%
4-6 months
8%
1-3 months
16%
Less than a month
30% 0%
5%
10%
15%
Š 2010 Estate Agency Events Ltd trading as The Academy
20%
25%
30%
35%
40%
Q8. How many estate agents gave you a valuation for your property?
1
25%
2
30%
3
35%
4+
10%
0%
10%
20% Š 2010 Estate Agency Events Ltd trading as The Academy
30%
40%
Q13. Which of these describes how you made your financial decision to appoint your agent?
I chose the agent with the cheapest fee
4%
I wanted the fee to be as cheap as possible but this was not the main reason I selected my agent
33%
If my agent hadn’t reduced their fee I would have selected another agent
9%
Even though my agent was more expensive than others I selected them for other reasons (e.g. service levels)
25%
Fees weren’t the issue in my choice of agent
29%
0%
10%
© 2010 Estate Agency Events Ltd trading as The Academy
20%
30%
40%
Q15. Did you visit your estate agent’s office prior to appointing them?
25%
Yes, I visited and went in
13%
Yes, I looked in the window
62%
No
0%
12%
23%
35%
Š 2010 Estate Agency Events Ltd trading as The Academy
47%
58%
70%
Q17. How many times have you obtained valuations without going on to sell in the last 5 years?
69%
None
Once
18%
13%
Twice or more
0%
14%
28%
42%
Š 2010 Estate Agency Events Ltd trading as The Academy
56%
70%
Q18. How often do you expect your agent to contact you?
4%
Daily
17%
2-3 times per week
46%
Weekly
33%
Whenever something happens
0%
13%
25%
Š 2010 Estate Agency Events Ltd trading as The Academy
38%
50%
Q20. How would you rate the service you’ve received from your agent?
7%
Fantastic – I’m delighted and couldn’t ask for anything more
37%
I’m really pleased, they seem to have all bases covered
35%
The service is ok, but nothing special
14%
I’m not impressed, there’s so much more they could be doing
7%
The service has been really poor, it’s a disgrace
0%
10%
© 2010 Estate Agency Events Ltd trading as The Academy
20%
30%
40%
Q23. Which, if any, online property portals or search engines did you use and how often?
Used once or twice Used fairly regularly
Used all the time
Answer Options
Never heard of it
Email4Property
90%
5%
5%
0%
FindaProperty
45%
24%
18%
13%
Fish4Homes
40%
48%
5%
7%
Globrix
72%
16%
7%
5%
12%
35%
21%
32%
Hot Property
85%
10%
3%
2%
Look4aProperty
88%
7%
3%
2%
Mouseprice
75%
16%
9%
0%
PrimeLocation
28%
38%
21%
13%
PropertyFinder
34%
38%
18%
10%
Rightmove
4%
18%
14%
64%
Tepilo
96%
2%
0%
2%
Zoopla
67%
16%
12%
5%
Š 2010 Estate Agency Events Ltd trading as The Academy
Q24. Which of the following methods have you used to look for properties and to what extent?
Answer Options
Never used
Used once or twice
Used a fair bit
Used all the time
Online property portals (e.g. Rightmove, Propertyfinder)
3%
4%
18%
75%
Estate agents' websites
5%
18%
35%
42%
Local newspapers
21%
37%
27%
15%
Search engines (e.g. Google, Yahoo)
33%
28%
25%
14%
Estate agents' office windows
28%
48%
18%
6%
Registering with an agent in person at their office or over the telephone
12%
33%
36%
19%
For Sale boards
36%
34%
22%
8%
Buying Agent
93%
3%
3%
1%
Š 2010 Estate Agency Events Ltd trading as The Academy