Vacations 2014 Edition 1 by Accor Vacation Club

australia • new zealand • asia

vacations edition 1 • 2014

REFURBISHMENTS Freshwater Point Resort, Broadbeach QLD

MEET THE TEAM

...and more to come... -pg 20

Meet the new Member Services Manager Member Services Team at the Robina Head Office Reservations Team in Singapore

-pg 4

MGALLERY STORY Basildene Manor, chosen for it’s memorable character to rebrand to MGallery and join Accor’s high-end hotel portfolio -pg 10

CRUISES Members share their stories Fantastic tips for sea, river and land adventures -pg 16

www.members.accorvacationclub.com.au

From the CEO The first half of 2014 has flown by but I am pleased to report that your team at Accor Vacation Club has been very busy. This edition of the magazine highlights a few of the team’s achievements during the year to date and some exciting initiatives that you can look forward to in the coming months.

Earlier this year Brett Becker was appointed as General Manager Member Services. Brett and his team are based at our Robina office and in the special feature over the page you will read about Brett’s plans and vision for the Club. You can also find out more about the Member Service team, I imagine many of you will recognise names in the team and I feel sure you will appreciate putting faces to those names.

Our property improvements and exceptional service standards have not gone unnoticed by some of the large social media travel sites, with a number of your Club properties recently receiving the TripAdvisor Certificate of Excellence for 2014. A big thanks to all of you for the wonderful and encouraging feedback you post on these sites and also send to me personally.

One of the team’s responsibilities is the management of reservation requests for our Accor Hotels Select Program. From just a handful of hotels at its inception, the program now has the team booking over 1000 room nights every month across a large number of participating properties. In fact the success of the program has seen it recently nominated for an upcoming industry innovation award.

Another success story this year is Accor Vacation Club Cruises and the feedback from Members who have used the program has also been phenomenal. Inside, you will find more information on the wide variety of cruises on offer.

Over the next months we will be announcing additional Accor Hotels Select destinations and some great new programs to expand your holiday options. The Accor Vacation Club property team continues on our refurbishment schedule for 2014, with The Sebel Vines in Swan Valley well underway, to be quickly followed by The Sebel Pinnacle Valley Resort, Mt Buller and finally, before year end, The Novotel Lake Crackenback Resort. We will also finish a magnificent make over of the reception, restaurant and bar area at Puka Park in New Zealand’s beautiful Coromandel Peninsula. The success of the refurbishment program has resulted in a number of name changes to reflect the high quality of accommodation we provide. You may remember from an earlier update that most of our Grand Mercure properties were rebranded under the iconic ‘The Sebel’ brand. I am now very proud to announce that Grand Mercure Basildene Manor and Grand Mercure Puka Park have been selected to join the MGallery portfolio, a collection of unique, high end hotels within the Accor world network, chosen for their memorable character. You will find more on the story behind MGallery on page 10.

vacations edition one • 2014

Accor Vacation Club continues to evolve, with so many new initiatives and exciting holiday options to increase your enjoyment of the Club. Our Member Workshop program has grown significantly in 2014 and we are meeting thousands of Members every month as we travel throughout Australia and New Zealand. If you haven’t already attended a workshop event I would highly recommend you do so. These events are a fantastic way to ensure you get the very best out of your Membership and keep updated on what is happening in your Club. You will receive shortly an online Accor Vacation Club Member survey. Your feedback is very important to the running of your Club so I would appreciate it if you could take the time to complete the survey. Until next time, enjoy the second half of 2014, Happy Holidays,

Craig Wood Chief Executive Officer Accor Vacation Club

edition 1 • 2014

CONTENTS MEET THE TEAM 4 • New Member Services Manager 6 • Member Services Team at the Head Office 8 • Reservations Team in Singapore

CLUB FACTS 9 • Fast Facts - Accor Vacation Club 12 • Accor Hotels Select 22 • Member Education Workshops SPECIAL FEATURES 10 • MGallery Story - Basildene Rebrands 14 • Member Stories

16 • Cruise Tips REFURBISHMENTS 20 • Freshwater Point Resort, Broadbeach QLD CLUB TOOLS 24 • Member Benefits

34 • Première Points Charts 34 • Club Fees 36 • Seasonal Calendar and Booking Window

vacations Vacations Magazine is an Accor Vacation Club Members’ Publication released bianually updating Members on new and exciting developments within the Club. Vacations Magazine started out in 2002 as “Vacations of a Lifetime Newsletter” consisting of only 4 pages.

editor: Brett Becker - Member Services Manager designer: Marina Lock - Senior Graphic Designer articles:

A special thanks all Accor Vacation Club Cruise Consultants and Members for their contribution.

vacations edition one • 2014

Meet the new Member Services Manager

Brett Becker Member Services Manager

Where were you employed prior to joining the Accor Vacation Club family?

What are your main responsibilities as the Member Services General Manager?

I have been fortunate enough to work in the tourism and hospitality industry for the last 16 years of which I have held a varied array of positions at some incredible locations, the most recent being in Port Moresby, Papua New Guinea. I started my hospitality career here on the beautiful Gold Coast, before leaving some 10 years ago to experience a number of other spectacular locations this country has to offer. I spent the first 2 years at Ayers Rock Resort (which remains my favourite destination of all), before getting back in my car to traverse the other half of Australia before arriving in Perth. Whilst in Perth, I managed to experience some of the wonderful sights that Western Australia has to offer, from the beautiful Jurien Bay right down to the historic town of Albany and of course through the superb wine region of Margaret River â&#x20AC;&#x201C; where of course sits the picturesque Basildene Manor. From here I crossed back to the east coast again, where I then called Cairns home. During my time in Cairns I was fortunate enough to be asked to go to Papua New Guinea for a short time to assist in the operation there. Upon arrival, I instantly saw that this was a once in a lifetime opportunity that was too good to pass up, so I stayed on for 2 years in a business support role. This was by far the most rewarding, and challenging, location of all.

As the General Manager of Member Services, I am lucky enough to be surrounded by an extremely capable, confident and engaged team. This allows me time to focus on the Club in its entirety, and identify ways to continue to develop the Club to ensure that Accor Vacation Club continues to be a market leader in vacation ownership. At present I am working on some great new initiatives that will benefit all Members from our Bronze Membership right up to our Corporate Levels. This is truly an exciting time to be involved in the Club and I am looking forward to what lay ahead.

How long have you been working at Accor Vacation Club overall? I have now been with Accor Vacation Club for 18 months. I started with the Club as the Financial Controller, bringing with me very much a Business Support background. When the role of General Manager of Member Services became available some 2 months ago, I saw this as a great opportunity to truly immerse myself in the Club and take the Member Services department to the next level by looking at the Club with a holistic approach.

vacations edition one â&#x20AC;˘ 2014

What are your plans, hopes and goals in your new role? I am sure that a lot of you will agree with me when I say we currently have an extraordinary Member Services Team. They are one of the most committed and passionate teams that I have ever had the privilege to work with. The lengths my team goes to in ensuring that every interaction they have with you is memorable is something that they are all extremely proud of. I can assure you that my team will continue to grow and evolve with the Club, to ensure the high level of service that you have come to expect, and also deserve, remains to be the best in class. I have always lead a team with the belief that if you give them the tools to succeed, empower them to make decisions, and support them when they are unsure, they will rise to any challenge they are faced with. Over the coming months, one of my main objectives is to further develop the Clubs relationships with local businesses, to grow the Personal Benefits program for all our Members into one that we can all be proud of. We see this as an integral part of the Club for two main reasons. It of course creates some great discounted benefits in the local area of the property you are staying at, but it also supports these local business who without them our destinations just would not be the same.

We have now had the opportunity to hold workshops all around Australia as well as travel across to New Zealand to hold workshops in both Christchurch and Auckland. We have received some wonderful feedback from you, and we promise to continue holding these valuable workshops in the future. These are a great tool to receive some updates on the Club, but also a fantastic opportunity for you to meet some like minded travellers to see how they use the Club. I am also committed to developing these education workshops into the most invaluable sessions possible. We have taken onboard your feedback from these workshops and we now plan to expand these into bigger and better events that we truly believe you will all appreciate. The Accor Hotel Select program continues to be one of the most favoured programs that the Club has rolled out. The current 16 properties continue to be in high demand, and for that reason we are currently sourcing more properties to give greater flexibility around locations and attractions. We are committed to this program, and for this reason we carefully choose properties which are to be included, in order to ensure that all properties meet certain criteria ensuring they are the right fit for the Club. We are hoping to have some very exciting news about the Accor Hotel Select program in the coming months, so ensure you keep an eye out for upcoming emails. Don’t forget, Accor Hotel Select is a great way to utilise your points that are nearing expiry!

Another way to maximise your expiring points is of course the Accor Vacation Club Cruises. The success of this program has exceeded even our expectations! Since the inception of this program in late 2012, there has been a total of over 800 cruises booked totalling more than $5million! This has been an incredible response and one that we know we need to cherish moving forward. You will also find some exciting news in the following pages about further enhancements currently taking place to some of our existing Club properties. Keep an eye out for the story on the amazing new Water Park that has been constructed in the famous lagoon at Novotel Twin Waters. And the best news about this is, as Accor Vacation Club Members you have free use of this facility! Keeping in similar Queensland style, the water park at Turtle Beach Resort has also just completed a major upgrade creating a brand new Splash Zone. So with the first half of 2014 almost over, it’s already getting towards that time of the year where we all start to count down to the festive season and spending valuable time with our loved ones. I hope the second half of the year proves as exciting for you as it will be for me!

Workshops

Member Benefits

Première Plus MEM BE BENEF R IT

Snap ‘n Win

THANK YOU & CONGRATULATIONS

COMPETITION

We would like to thank all the Members who took the time to send in their stories and photos of their travels! Rob and Marn Annesley, NSW

Rob is the winner of a 3 night holiday at his choice at one of our 21 Club Properties or at one of the 16 Accor Hotels Select Properties.

KEEP A LOOK OUT FOR THE NEXT COMPETITION! vacations edition one • 2014

Meet the Member Services Team

AVC HQ - Robina QLD

ember Services currently has 8 team members based at the head office in Robina on the Gold Coast. The team is here to support you, to ensure you get the most out of your Club. Whether you are a brand new member wanting to understand how the Club works, or a seasoned professional trying to organise a complex getaway, this is the team that can make it happen.

Sharon Norburn | Member Services Supervisor I have worked for Accor Vacation Club for just over two years now, starting as the part-time Resolutions Officer, I am now the Member Services Supervisor managing a team of 8 wonderful Member Services Co-Coordinators. I have worked in many different areas of the travel and tourism industry over the last 28 years, with my focus always being on fostering a culture of providing an exceptional experience in every interaction we have. I love to travel whether it be a short break visiting friends and family in Melbourne or on an overseas adventure with my husband and kids. I have most recently travelled to Singapore and Thailand, taking in a 5 day jungle trek which included a day caring for orphaned elephants, canoeing from one camp to another and enjoying wonderful food and scenery.

Jodie Hartshorn | Member Services Co-ordinator My name is Jodie and I am proud to say I have been with Accor Vacation Club for almost 10 years now. I thoroughly enjoy assisting our Members with booking their holidays, and it always give me great inspiration on places to go and see that I may not have previously considered. Out of all our wonderful properties, I must say that my favourite of all is Freshwater Point, and now that it has undergone a refurbishment it is even better. Although when I do have the opportunity to get away for a short break, I head straight to the NSW North Coast to my favourite seaside town.

Paula Wooden | Member Services Co-ordinator I have been with Accor Vacation Club for 3 years in Member Services and love to chat and meet our Members. My favourite Club property is The Sebel Melbourne Flinders Lane and I enjoy nice food, wine and any chance to travel anywhere.

vacations edition one â&#x20AC;˘ 2014

Shannon Heusmann | Member Services Co-ordinator My name is Shannon and I am relatively new to Accor Vacation Club. I love my job because it allows me to help our Members enjoy amazing holidays at some of the best destinations and accommodation available. I am a Melbournian at heart, but have travelled to, and lived in, several locations across this amazing country. I have worked in the Customer Service industry for most of my career and believe that providing exceptional service to all of our Members is the most important part of my job. I like to get to know the Members I speak with so that I can help by recommending suitable destinations for individual needs. My favourite Accor Vacation Club location is The Sebel Flinders Lane, in the heart of Melbourne. The location is perfect, the styling is beautiful, and, now that I live on the sunny Gold Coast, it allows me to get back home and visit my family.

Candice Grigg | Member Services Co-ordinator I have been with the Accor Vacation Club since February 2013. My previous roles included retail management and finance so it has been a fantastic change to assist many wonderful Members with their holidays. Being a part of the Accor Vacation Club has brought many travel opportunities with my favourite so far being New Zealand in September 2013. I had the pleasure of visiting all three of our Club properties but the Grand Mercure Oakridge in Wanaka is by far my favourite. I am a very active person so climbing mountains in the South Island was a fantastic experience but back home on the Gold Coast nothing beats a run along the beach at sunrise.

Adam Eastwell | Member Services Co-ordinator As an Accor Vacation Club employee I have stayed at an abundance of our club properties and had a wonderful time every stay. I would have to say my favourite is Freshwater Point on the Gold Coast as it is close to the restaurant district, Casino and has the convenience of the beach as this suits my lifestyle.

Greg Rathborne | Member Services Co-ordinator I have been with Accor Vacation Club since November 2013. I previously worked in Accor properties in the roles of Duty Manager and Senior Assistant Manager at the Sofitel, Gold Coast. I love travelling and my favourite destinations are Tahiti, New York, Spain and Singapore. I take any opportunity to get away, even to Sydney for a weekend to catch up with friends. I enjoy helping Members plan their special occasion stays and get a thrill when I receive favourable comments from Members on their return home.

Sofia Jovanetic | Member Services Co-ordinator I have worked for Accor Vacation Club in Member Services for more than a year but have been within the holiday club industry for 13 years. I am yet to experience all the Accor Vacation Club properties, but so far my favourite is The Sebel Flinders Lane. I have a strong focus for customer service and enjoy assisting our Members, whom often give me great ideas and destinations for when I am travelling myself.

Contact Member Services for all your Membership queries, if you need information or inspiration for your next getaway. AUS 1300 76 14 14 | NZ 0800 76 14 14 | Int. +61 7 5595 3290 vacations edition one â&#x20AC;˘ 2014

Meet the Reservations Team

Singapore

he Singapore Reservations team has been servicing Accor Vacation Club Members across Asia-Pacific since August 2008. Based in Raffles Place, Singaporeâ&#x20AC;&#x2122;s business district, our team answers calls from Accor Vacation Club Members in Australia, New Zealand, Indonesia and beyond.

One of the hallmarks of the Singapore team has been continuity. Led by Club Services Director Kurt Hughto, an industry veteran of over 25 years, our team of 30-strong has a wealth of experience in member servicing and reservations expertise. Tresa Victorino has been part of the team since inception, starting as a Counselor and now provides stellar leadership in the Senior Supervisor role. She is flanked by Moah Bautista, a Supervisor now entering his 4th year with the team. The team in Singapore combines people from Singapore, Malaysia, Indonesia, the Philippines, Thailand, China, the USA and Canada to form an eclectic group that is rich in culture and love working with Accor Vacation Club Members to help them with all their vacation needs.

Reservations Centr

e in Singapore

Contact Reservations for all your booking requirements AUS 1300 76 14 14 | NZ 0800 76 14 14 | Int. +61 7 5595 3290 8

vacations edition one â&#x20AC;˘ 2014

Club Facts

Refurbishments

18 Member Workshop Sessions have been held at 9 locations

have been undertaken at the following Club Properties:

throughout Australia & New Zealand Grand Mercure Puka Park Resort

Over 2,500 Members have attended our Workshop Sessions

The Sebel Bussleton

2 bookings on a World Cruise

Freshwater Point Resort, Broadbeach

to experience pure luxury

What’s been happening within the Club during

confirmed over

2014

7,000 room nights

6 properties now rebranded as ‘The Sebel’ properties The Sebel Melbourne Flinders Lane | The Sebel Darling Harbour The Pinnacle The Sebel Palm Cove Coral Coast | The Sebel Creswick Forest Resort The Sebel Busselton | The Sebel Vines

booked over

250 cruises to the value of $2million

To give an idea of the wonderful places our Members are travelling:

European River Cruises, South Pacific, Antartica, Caribbean, Transpacific, TransAtlantic and of course Alaska vacations edition one • 2014

The Story behind MGallery

hen MGallery was created in 2008, the Accor Group wanted to share with its guests the vision of a new luxury, the luxury of experiences which stimulate the heart and the mind.

This ambition gave rise to a collection of unique hotels, chosen for their memorable character in the group’s high-end hotel portfolio, and their ability to offer guests a memorable stay rather than just another hotel stay. The MGallery brand was created to reposition these properties and created an opportunity to leverage existing brand awareness and presence. Five years later, the collection in Australia has grown from The Grand Hotel in Melbourne which was launched with the brand in 2008 to a network of 7 throughout Australia today. Globally, there are 60 hotels spanning 5 continents. Better still, it is continuing to grow with the regular addition of carefully selected destinations.

“M” is for Memorable Hotels by Accor. “Gallery” translates the idea of highlighting a Collection of unique hotels staged like works of Art in a must-see gallery.

Basildene Manor

Basildene Manor is a unique identity, constructed by Percy Willmott and inspired by Percy’s great-grandfathers property in Basildon, England the manor was constructed in 1912. Built using local products including local granite and wood the property is a local treasure which remained in the family’s hands until the 1970’s. The close relationship with the Willmott family continues today with the great grandson (now in his 80’s) still visiting and sharing his memories with the team at the property.

vacations edition one • 2014

CATEGORIES

• Heritage These hotels are steeped in history, their very walls bearing witness to the past: a historical architectural style, or famous people having stayed there in the past. • Serenity These hotels are true havens for relaxation: hidden away in natural sanctuaries (seaside, countryside or mountains) or in towns, they offer a peaceful setting and wellness services. • Signature These hotels reflect a given aesthetic environment; contemporary architecture, or an older building with modern decoration, they bear their designer’s or owner’s unique stamp.

- Heritage Category

At the heart of each MGallery hotel there is a unique story to tell where every stay is filled with emotion and discovery.

Each hotel of the MGallery Collection offers a distinct and unique experience. Their history, calm ambience or design aesthetic gives each hotel its individual character, thus inspiring its pathway into one of the Collection’s three atmospheres or categories.

There is a majestic oak tree planted from an acorn from Buckingham Palace welcoming you as you enter the Manor or take a turn through the 14 acres of gardens. The gardens are well tended with hints of the past with 100 year old fruit tress dotted around the property. Guests are encouraged to join the grounds team to tend the gardens and cuttings are often lovingly given to guests so they can nurture new life in their garden at home. Walking through the building there are superbly finished jarrah staircases, floors and central archways. Photos taken by Percy Willmott line the walls so that you get a sense of times gone by. Percy was not only a well known local

photographer but also at one time a lighthouse keeper at Cape Leeuwin and the pictures reflect the Margaret River of bygone era. Grand yet warm and welcoming this is a complete experience with a house set amongst gardens full of blossoming flowers and alive with local wildlife. Wine is a focus of the world renowned Margaret River and fittingly this has been incorporated into the Manor. Not only are the rooms named after different grape varieties, there is a magnificent cellar which has been showcased in the recent refurbishment. The original cellar was rediscovered when

works were being completed. To ensure guests were able to enjoy this experience a window was build into the floor of the front lounge room providing a unique perspective on this unique space. This has added to the living history that is central to the Basildene Manor experience. Grand yet intimate and relaxed this original homestead is embraced by the magnificent gardens and has been lovingly refurbished to a subtle, sophisticated style. Guests are welcomed with an individual greeting from warm, friendly and passionate staff who embrace their guests to ensure they have an overwhelming sense of belonging and relaxation.

vacations edition one â&#x20AC;˘ 2014

Accor Hotels Select Program

Currently Offers Members an additional 16 properties ontop of the 21 Accor Vacation Club properties.

Phuket

INDONESIA

THAILAND Nusa Dua, Bali

Nusa Dua, Bali

Palm Cove Cairns Broome

Broome NT

NT QLD

AUSTRALIA

SA NSW

Nusa Dua, Bali

Suns Suns Brisb Gold

INDONESIA

Swan Valley Perth Busselton Margaret River

QLD Fraser

Coffs Hunte N Sydne BlueSydney Moun Bowral

Blue Mountains

Barossa Valley

Swan Valley Perth Busselton Margaret River

ACT Barossa Valley

Lady Bay

Lake Crac Victorian Hi

VIC Lady Bay

VIC

Broome Hepburn Shire Melbourne

Legend Accor Vacation Club Property Legend

Accor Hotels Select Property Accor Vacation Club Property

Hepburn Shire Me

AUSTRALIA

Accor Hotels Select Property WA

Our Point of Difference Première Points are deducted at the time of your reservation and from your oldest point allocation 12

vacations edition one • 2014

Bookings can be made up to 90 days in advance

Swan Valley Perth Busselton Margaret River

SA A Booking Fee per room applies at time of reservation which is non-refundable: • aud$19.95 Australia and New Zealand properties Barossa Valley • aud$49.95 Thailand property

Lady Bay

nable to travel before your points expire? Need a quick break and can’t think where to travel? Don’t forget you have 16 properties located throughout Australia, New Zealand and Phuket to select your perfect getaway, with new destinations being introduced all the time.

Palm Cove Cairns

D Fraser Island Sunshine Coast Sunshine Coast Brisbane Gold Coast

NSW

ntains ACT

NEW ZEALAND

Coffs Harbour Hunter Valley Auckland Sydney Coromandel Peninsula Sydney Rotorua Bowral Lake Crackenback Victorian High Country

13 14

elbourne Wanaka Queenstown

1 Novotel Cairns Oasis Resort Cairns | 2 Mercure Kingfisher Bay Resort Fraser Island | 3 Novotel Twin Waters Resort Sunshine Coast Hotel Rooms | 4 Grand Mercure Twin Waters Sunshine Coast Not Club Rooms | 5 Novotel Brisbane Brisbane | 6 Mercure Brisbane Brisbane | 7 Freshwater Point Resort Broadbeach Gold Coast Not Club Rooms | 8 MGallery Fairmont Resort Blue Mountains | 9 Mercure Sydney Potts Point Sydney | 10 Novotel Barossa Valley Resort Barossa Valley | 11 ibis Perth Perth | 12 Mercure Broome Broome | 13 Pullman Auckland Auckland | 14 Novotel Rotorua Lake Rotorua | 15 ibis Rotorua Lake Rotorua | 16 Hotel Pullman Phuket Arcadia Naithon Beach Thailand All information is correct at time of printing and is subject to change.

vacations edition one • 2014

Member Stories

ccor Vacation Club recently ran a Member competition asking Members to supply their holiday snaps and stories. We would like to thank everyone that took the time to enter the competition. We are always looking for happy Member stories. Here are just a few:

Snap ‘n Win

COMPETITION WINNER

Let me give you a quick synopsis of one of our days in Queenstown. Snapshot Day #1 – We had a delightful buffet breakfast in Hotel St Moritz. Great food and terrific view over Lake Wakatipu from the cozy breakfast room. A short walk from the hotel to the Skyline gondola took us up to Queenstown Hill. Its almost a kilometre ride up to the viewing area and luge track. This is a must do for kids. Three different luge tracks to choose from and very safety conscious luge mobiles. Parents got a coffee and admired the awesome view over the lake and surrounding alps-style mountains....more Rob and Marn Annesley To read the the full story visit About the Club/Member Testimonials link on your Members website

A very happy Accor Vacation Club Member We have just returned from a wonderful 5 days at Mercure Kingfisher Bay Resort, Fraser Island. My husband and I have been wanting to go to Fraser Island for many years, and finally were able to make the trip. We had a fantastic time, and really enjoyed the benefit of the Accor Advantage Plus benefits, including dining discounts, making the holiday even more affordable.

eagles fishing along the coastline, and a myriad of other bird life, such as different species of ferns, night herons, blue herons, and many species of songbirds and finches.

Accor Vacation Club states that the Mercure Kingfisher Bay Resort is a base for exploration or a quiet getaway with loved ones and is filled with beautiful untamed natural landscapes, wildlife, rainforest, lakes and endless beaches, and they are absolutely spot on. We have just enjoyed a wonderful five days at Kingfisher Bay, and really felt like we were away from everything, truly on a holiday. Being able to use the Accor Advantage Plus card for discounted dining in the restaurant was also a huge plus, and we were very pleased with the service and knowledge of the staff at the resort.

We did a number of bush walks, ranging from 1.2 kms up to 10 kms, and thoroughly enjoyed walking through the varying woodlands and bush that the island has to offer. The views from the top of the Sandy Strait walk were breathtaking, and watching the sea eagles over Dudonga Creek was amazing. Our son, Ben (18) and I hiked up to the WWII Z Unit Commando training base, then down to Mackenzie Jetty, a fabulous walk, and a great step back in history, before walking the 2.5 kms back to the resort. Along the way a pair of sea eagles were fishing right along the shore line, not 10 metres from where we stood, an experience we will never forget.

We thoroughly enjoyed the food served at both the breakfast and dinner buffets, as well as the variety, and the facilities were lovely. Sunsets were spectacular, either enjoyed from The Jetty Hut over prawns and white wine, or cheese and beer, or from the resort itself, looking across the lagoon near the pool area. Each night ended with a swim and spa after dinner before settling down for the night. Ranger activities included a morning bird walk, an evening night tour, and comprehensive guided tours on Bush Tucker and Bush Medicine, which were very informative. We had our own 4WD so were able to venture out from the resort on our first 4WD experience to the breath-taking Lake Mackenzie, and over to the eastern side of the island onto the beach highway, which indeed seemed endless. I was very excited to see my first wild dingoes, as well as sea 14

vacations edition one • 2014

In 5 days I took 1700+ photos - and intend to return to take many, many more. Already we are talking about returning to Fraser Island, and bringing other family members along with us. There is so much to see and do there, and Mercure Kingfisher Bay is the perfect place from which to venture forth. Our next Accor holiday is in Queenstown, New Zealand, at the end of the year, which is a return trip for us. We stayed at Wanaka in the South Island a couple of years ago, and were thrilled with how easy it all was through Accor and Interval. We are still learning how to use the Club to our full advantage but it has offered us holiday experiences we would have otherwise missed out on. Kersten Fitzgerald

WOW it was beautiful

Norway cruising

Sailing in and out of the fiords is so relaxing, just put the feet up on deck with a vantage point and relish the tremendous views. Going into Oslo takes a couple of hours and every aspect is different. Don’t miss city hall which is not mentioned as a tourist must see in brochures. A visit to Honolulu is incomplete without a tour to the Pearl Harbour Museum and an inspection of the Messouri. Allow a full day to take in so much history of the war in the Pacific during World War 2.

At the end of October 2013. My wife and I went to Queensland for a 15 day holiday. The first stop was the Gold Coast to see all the highlights like Movie World and Sea World. The second stop on the agenda was the Sunshine Coast. We stayed at the Twin Waters Resort. WOW it was beautiful. The third and final stop was 5 days at Fraser Island. I have never been so relaxed on a holiday. It was fantastic, you were just able to walk around and do nothing. Go up and down the beach for miles and take in the sunsets from the little shack on the jetty. Cant wait for the next holiday. Thanks Accor Vacation Club Guy and Wendy

Bill Westnet

Happy Members!

Helen and I have been Members of Accor Vacation Club for 13 years and have stayed in most of the Club properties during this period. The affiliation with Interval has also provided us with the opportunity to stay in some beautiful overseas locations, both using points and with getaways. We have also taken the opportunity to book cruises and have cruised the Mediterranean, Brisbane to Fremantle, Honolulu to Sydney, and the Great Barrier Reef, through the cruise department with 2 for 1 cruises. An APT tour of the Kimberley has been another way that we have utilized our Membership, and the final addition to the range of choices available was the Accor Advantage Plus Card. We have recently used this at the Mercure at Carrara on the Gold Coast. Although we prefer self catering, when we were unable to secure a Club exchange or Getaway we used the card to secure a hotel room and enjoyed discounted dining.

Over the years we have been able to holiday in some marvellous places all around the world, as well as sharing this experience with our family. Often we have been asked which property we prefer and find this very difficult as each has its own special memories. Family holidays at Turtle Beach with our grandchildren enjoying their many activities, seeing the Christmas lights at the Hunter Valley Gardens whilst staying in the beautiful apartments have been memorable. We shared our 50th wedding anniversary with another couple celebrating theirs at the spectacular Crackenback property and have enjoyed walking in the Snowy Mountains during the summer.

Pinnacle Valley was a different holiday as we arrived on the day of Victoria’s disastrous bushfires and were the only guests who hadn’t cancelled. The staff were wonderful when we elected to stay, and made us very welcome. We have subsequently returned to this same property to enjoy everything that it had to offer under better circumstances. We have told many people of the benefits that we have enjoyed and would recommend it to anyone who has the opportunity to take advantage of the ability to holiday with family or as a couple. Digby and Helen Warren

Please email your holiday stories to us and remember we love to see your snapshots! EMAIL info@accorvacationclub.com.au vacations edition one • 2014

Accor Vacation Club Cruises

Welcome Scenic River Cruises. Accor Vacation Club Cruises welcomes an expanded Scenic Tours program to its portfolio of river cruise lines (now including APT, Uniworld, Viking, Avalon Waterways, Travel Marvel, Evergreen) offering some spectacular destinations and great value deals to its Members. Scenic River cruise ships known uniquely as space ships bring an understated elegance to European river cruising. These all inclusive ships are unrivalled. Here are just some of their inclusions: •

Choice of up to six dining options, from casual to fine dining

•

24 hour room service

•

Wi-Fi internet to keep you connected whilst cruising including through the TV in your cabin

•

Scenic Riverview GPS triggered commentary at your fingertips whilst on board

•

L’Occitane amenities in all suites

•

Luxuriously appointed suites; every suite comprises a queen size Scenic Slumber Bed; pillow menu; personal climate control; hairdryer; safe; robe; slippers and a mini bar

•

Technology at your fingertips with Mac mini infotainment system in all suites and staterooms

•

On board entertainment, uncover Europe’s customs and local performances

•

Scenic Cruise Director on hand to assist throughout your cruise

•

Expert local guides bring each town to life uncovering Europe’s history and charm

•

Fitness Centre, walking track and Nordic walking sticks on board so you can be as active as you like

•

Flexible and independent itinerary options to suit your own interests

•

Wellness Centre, indulge in hair and beauty treatments

Ahoooooy Matey’s “Captain Scott” with his latest round of cruise news...

What’s new in the local Oz Cruise marketplace. Hello my fellow Accor Cruise regulars and a big love boat welcome to all you first-time cruise newbies, who may just be considering your first cruise holiday! Wow – it’s an exciting time in the world of cruising and Australians have it made. There’s been an explosion of new cruise options with many new ships scheduled to be home-ported across Australia departing Brisbane, Melbourne, Fremantle, Sydney (and even across the ditch from Auckland). There’s a huge bounty of fresh new itineraries, a wide range of cruising styles and a cool array of ships to choose from. Even better, cruise holidays have become very, very flexible with all kinds of itineraries with the many “yous” in mind, giving you the ability to cruise from just a couple of 16

vacations edition one • 2014

nights on a getaway cruise sampler, to over 105 nights on a sojourn voyage of discovery. There’s family cruising, islandhopping, cultural emersion cruising, expeditions (Antarctica, Amazon, Galapagos etc.) river cruising, luxury and even tall ship crewed sailing adventures to explore. If the expression “the world is your oyster” were ever so true, it’s now, when there are so many cruising pearls out there for you to discover on your next cruise holiday.

Here’s the latest in New Cruise Lines & New Itineraries Departing Australia Just so you’re up-to-date with the all the latest and greatest happenings in the Oz cruise world, here’s the low-down on the latest and most popular cruises to be home ported in Australia. All at our doorsteps or nearby port (or even within an easy flight if you want to mix it up and leave from a different city):

Carnival Cruise Lines brings its second ship to Australia introducing the Carnival Legend sister ship to the Carnival Spirit – famous for their waterslides the Green Thunder (an Ozzie original - the steepest and fastest waterslide at sea). Both ships are great for families, couples and legendary getaways. Departures from Sydney starting this spring, 2014 for the Legend and for the Spirit already home ported in Oz you will find getaways year round. Onboard you will discover their very popular Serenity Retreat – the largest open area on the ship – an ideal spot for adults only to kick back, relax and recharge. Itineraries/destinations across the two ships vary from just three night cruise samplers (Sydney coast) to really cool 15 night itineraries throughout the South Pacific even up to Singapore. There’s also a popular 8 night cruise that takes you from Sydney to Melbourne for the fabulous Melbourne Cup.

TIP

A great way to join the Melbourne Cup activities in cruising style. It’s popular and books up fast so please give your Accor Vacation Club Cruise agent a call for the latest availability.

Celebrity Cruise lines has upped the sophistication ante and will be introducing the Celebrity Century to the Sydney marketplace for the 2014/15 season, bringing its famous new Canyon Ranch SpaClub to our shores. The Century is said to combine old world elegance with modern luxury, giving you the best of both worlds. Itineraries include 3 night sampler cruises out of Sydney up to 14 night extravaganzas taking in Australia’s East Coast up to Cairns and then out to Vanuatu, Noumea and Isle of Pines.

P&O Cruise Lines welcomes 2 new completely refurbished ships to broaden its fleet out to a total of five. They will be plying the seas around Oz and out into the South Pacific and up to Asia. They are debuting their two new ships

Whitsundays - QLD

arriving for the 2015/16 season. Rumours are flying and not only are shorter getaway 3 day cruises on the horizon, but one of these ships may even be home ported out of Freo. West Coasters keep your fingers crossed.

RCCL (Royal Caribbean Cruise Lines) is also bringing its own legend Down Under introducing the aptly named Legend of the Seas (not to be confused with Carnival’s Legend) and will be home porting this ship for the 2015/16 season out of Brisbane. There are 15 different cruises ranging from 2 nights to18. Choose from around Australia, out to the South Pacific Islands or across the Tasman to New Zealand. RCCL will join P&O’s Pacific Dawn also home ported in Brizzie. Nothing like some good healthy Ozzie competition. An exciting note that the Legend of the Seas will be joining RCCL’s other already arrived, bright star addition to their Australian line up, the Explorer of the Seas. These two ships have innovations galore including rock walls, basketball courts, ice skating rinks, mini golf and the ever so relaxing Vitality Spa. The Explorer alone has 15 bars, clubs and lounges and all the latest enhancements for couples, families or multi generational travellers.

Princess not to be missed at the Ozzie party, is sending its gorgeous Golden Princess to Melbourne for the 2015/16 season, joining its two other Sydney based ships. Get ready Victoria she’ll be in the neighbourhood soon near you. Some fabulous itineraries are planned and cruisers will be wooed by the Sanctuary adults only Oasis, its 4 pools, teens only sun deck, three show lounges and its magical outdoor theatre under the stars movie bar. You’ve asked for it – an expanded offering of cruises from this fabulous gateway city. I look forward to seeing you precruise for a drink in St. Kilda.

vacations edition one • 2014

Accor Vacation Club Cruises Cruising outside of Australia – what’s hot and happening outside of our region in cruising! APT also has some great news for those of us who love small ship luxury cruising, revealing their plan to bring their simply magical, 100-passenger Caledonian Sky to the Kimberley region in 2015. She will be joining her sister cruiser the 72 passenger Oceanic Discoverer. If ever there was a time to cruise and holiday in the Kimberley region it’s this coming 2015. Over 14 expedition-style itineraries are planned ranging from 11 to 27 fabulous days.

Here’s just a taste of the exciting cruise highlights to wet your cruising appetite.

TIP

Book now on these new one off itineraries. Staterooms are snatched up fast on these popular novelty cruises.

TIP

Check out some of APT’s fabulous Land tours and combine to get a fantastic perspective of the Kimberley by land and by sea.

Azamara Club Cruises – welcomes the Azamara Quest for its inaugural 2016 season. Among their well thought out itineraries are two spectacular January 2016 voyages, one a 10 nighter, heading down the Ozzie coast from Cairns via Townsville, to the Great Barrier Reef, Whitsunday Islands, Morton Island, Brisbane, New Castle into Sydney. The other, a 16-night extravaganza, takes in Sydney, Melbourne, Tasmania, Milford Sound, NZ, Dunedin, Akaroa, Picton, Napier ending in Auckland. Azamara Quest is a high end, mid-size beauty, well crafted with understated elegance and is known for its spacious feel and club like atmosphere.

Compagnie du Ponat Yacht Cruises – the ultimate in French luxury liners will also be debuting its beautiful ship L’Austral in Oceania this coming December 2014 and into 2015. Their moniker is discover cruising another way, discover the magic of yacht cruises. Renowned for their service standard they offer all the delights of immaculately prepared French inspired cuisine where no service detail is overlooked or spared. Some of their amazing itineraries include sailing from Bali to Cairns, Cairns via the Great Barrier Reef to Sydney, Tasmania, followed by three cruises crossing the Tasman Sea to New Zealand (2014/15).

Milford Sounds - NZ

vacations edition one • 2014

RCCL is sending its state of the art Quantum of the Seas to Asia. Why not join the 57 night Global Odyssey repositioning voyage from New York to Shanghai crossing the Atlantic Ocean, Mediterranean Sea, Persian Gulf and Indian Ocean. Discover some of the world’s most fascinating and fabulous ports of call including New York, Barcelona, Aqaba, Dubai, Muscat, Penang, Singapore and arriving Hong Kong 58 days later. It’s booking up fast. There are 18 restaurants to choose from including chef Jamie Oliver’s first Italian venue at sea, simply called – Jamie’s Italian. Accor Vacation Club Cruises can book your cabin. Quantum is Royal Caribbean’s newest class of ship continuing its legacy of innovations with a simulated skydiving feature and one of the largest indoor sports and entertainment complexes at sea.

Princess Cruises introduces its much anticipated Regal Princess debuting in the Eastern Caribbean for its 2014/15 season. By popular demand and feedback from its dedicated customers, Princess has included a built in 9ft swimming pool and will also introduce some spectacular cantilevered glass walkways that extend out almost 30 feet over the ships edge for some unique views.

NCL – In the Northern hemisphere winter (Australian summer) of 2015/16 Norwegian Cruise Lines unveils its newest revolutionary ship the Norwegian Escape. Renowned for their wide assortment of accommodations afloat, check out their cosy Studios, family connecting rooms and top shelf collection of Suites. For those wishing to experience the ultimate private experience at sea, you must cruise with NCL and try out their exclusive enclave at the top of the ship called simply, The Haven. Glorious luxury accommodations with private key card, 24 hour butler, concierge and access to the Haven’s private sundeck reserved exclusively for guests of the Haven. It’s like having your own ship, within a ship.

NCL has many other outstanding ships and itineraries from around Hawaii to Alaska or across the Caribbean and throughout the Mediterranean.

River Cruising River Cruising – It’s been an amazing year for river cruising and I just wanted to make a quick mention that there are some really fantastic new ships out there this year on some really great old world and scenic itineraries around the globe. In addition to the all-time favourite combo, Rhine/ Danube River cruise (Amsterdam to Budapest), there are also some new cool itineraries as well in the Bordeaux region of France – amazing. Rivers steeped in history including the Garonne and Dordogne, not yet household names are in one of the biggest wine growing regions in France. Names like Cognac and Medoc come to mind. River cruising continues to grow in overwhelming popularity with plenty of great cruise lines to choose from and great values to be had. Cruise in style along the world’s river waterways, unpacking only once. Accor Vacation Club Cruises has you covered with amazing agreements with all the major river cruise companies. Including APT, Scenic, Travelmarvel, Viking, Evergreen, Uniworld Boutique River cruises Avalon Waterways and even Pandaw.

European River Cruise

*These cruise articles on pages 16 to 19 have been supplied by Accor Vacation Club Cruises’ third party provider. Accor Vacation Club Cruises is a benefit available to Premiere Plus Members

So this is just a little taste of what’s going on in the world of cruising! Through Accor Vacation Club Cruises all the cruise lines around Australia and the world (over 11,000 cruises) are at your fingertips! Let your highly skilled Accor Vacation Club Cruise consultant team help you plan and discover a cruise holiday just for you (and you can use your Première Points towards the cruise price!!!) After all...all the world is your oyster! Bon Voyage! and “See you on the Seas (and rivers)...”

Captain Scott

Morton Island - QLD

Contact Accor Vacation Club Cruises for all your cruise queries, if you need information or inspiration for your next cruise. AUS 1300 76 14 14 | NZ 0800 76 14 14 | Int. +61 7 5595 3290 vacations edition one • 2014

Refurbishments

A fresh look for Freshwater Point

broadbeach n Accor Vacation Club property since 2008, Freshwater Point is ideally situated just outside Broadbeach on Queensland’s Gold Coast. Our apartments were not new at purchase and it was certainly time for a makeover. A soft refurbishment was completed in February this year and included new living and bedroom floor finishes, new furnishings, updated window treatments and commercial cleaning of all tiled areas. As part of Accor Vacation Club’s three year refurbishment program across all properties, the works at Freshwater Point met the Resort Series brand standard, a concept designed to consider the character and climate of both our coastal and inland destinations.

vacations edition one • 2014

holiday apartments The Resort Series refurbishments offer an ambience in keeping with location and provide superior quality and interior design while also ensuring product longevity, reduced maintenance costs and consistency within the Accor Vacation Club resort portfolio. Freshwater Point’s great new look reflects the history of the Gold Coast during its years of strongest growth – the 1970s and ‘80s. Colour schemes, furnishings and the use of wood grain has a retro feel with a very modern twist. Always family friendly and enduringly popular with Club Members, Freshwater Point is better than ever.

Upcoming Refurbishment Schedule JUNE

JULY

AUGUST

SEPTEMBER

OCTOBER

NOVEMBER

The Vines Pinnacle Valley Resort Novotel Lake Crackenback vacations edition one â&#x20AC;˘ 2014

Workshops

Member workshops continue to delight!

e kicked off 2014 with the same momentum we finished 2013, with our first workshop for the year being held in Brisbane. We have also been able to get down to St Kilda, Wollongong and Canberra before making it to the Hunter Valley and Tamworth in May. We have a hectic back half of the year planned also with the team excited about getting out to see you.

We will take the toy on our next holi day and hope for only a little rein dea r

If you haven’t had a chance to get to one of our workshops yet, you really are missing out. These workshops are proving a great way for you to socialise with other members and learn how they use their membership to its fullest. It’s a great opportunity to learn more about the destinations you a thinking about going to, or maybe hadn’t even thought of yet. It’s also a great time to learn about the best way to use your Membership, with Steve giving some great insight and advice on all aspects of the Club. From expiring points to website navigation, Accor Hotels Select to Cruises, Interval International to Personal Benefits, Steve will be able to point you in the right direction. It’s also a great opportunity to learn more about the various Cruise options or Flight Centre offerings with consultants on hand to answer any questions you may have. So the next time there is a Workshop in your area, we hope to see you there!

vacations edition one • 2014

I am very happy that Accor workshops are happening in Canberra. It was great to see the room was packed with so many new Members. Workshops are very informative as we need to know what is happening with the company re; new resorts and as to bookings when to ring, dates and times. My husband and I have enjoyed the different places we travelled. I am very happy to have won the two days in Bowral which we are extending to 5 days.

Still to Come in 2014 A workshop near you... s &e n ir a C Aucrkisltachnudr& ch Townsvill Ch August 2014

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Contact Member Services to book your spot in an upcoming Member Education workshop. AUS 1300 76 14 14 | NZ 0800 76 14 14 | Int. +61 7 5595 3290 vacations edition one â&#x20AC;˘ 2014

Feature: Member Benefits

he Member Services department finds, builds and maintains relationships with these third party restaurants, thrill rides and adventure tours to provide Members great discounts close to our club properties for your convenience.

ERPAR

Accor Vacation Club WATERPARK Novotel Twin Waters Resort

If you’ve had a chance to stay at Novotel Twin Waters recently you will have seen the brand new Water Park that has been constructed in the lagoon. The Water Park consists of a thrilling series of inflatable slides, runways and jumping pillows. There is also The Revolution rocker and slide, and the versatile soaker lounge The Fiesta, a great private island oasis on the lagoon for adults or nautical play station for kids. To make this even better, as an Accor Vacation Club Member, you receive FREE access to this amazing facility! If you’re looking for something for the kids, or for the big kids at heart, this is a must do activity.

FREE for Members

vacations edition one • 2014

FREE for Members

Turtle Beach Resort has completed construction on its very own Splash Zone, a fantastic and fun water play ground with 4 water slides, 2 toddler slides, dumping bucket, water cannons and more. To compliment this incredible new facility, the Woodfire Pizzeria has also been renovated, with the deck extending over the Splash Zone and looking towards a brand new stadium screen of 3.5m x 2m, which shows cartoons, videos and movies during both day and evening. Your kids are going to love it!

FREE Golf for Members Staying at The Novotel Vines Resort

Two equally challenging 18 hole golf courses in the stunning Swan Valley, await your arrival. Continually rated as one of Australiaâ&#x20AC;&#x2122;s best golf resorts, The Novotel Vines Resort and Country Club boasts the finest golf courses in Perth.

Surrounded by native bush with abundant wildlife, lush manicured gardens and the magnificent Swan Valley wine region, you will be tested on every hole whilst also taking time to soak up the surrounds.

vacations edition one â&#x20AC;˘ 2014

20%*

Discount

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Membership Card must be shown on the day. Discount applies to Member only. Cannot be used in conjuction with any other offer. Applies to new bookings only.

Meet our energetica and highly experienced team who are passionate about delivering the perfect skydiving adventure. Byron Bay, Central Coast, Hunter Valley, Great Ocean Road, Melbourne, Yarra Valley, Perth, York, Rockingham

Balloon Aloft on the Gold Coast

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Skydive the Beach and Beyond

Breathtaking one hour flight over the Gold Coast and Hinterland, then enjoy a delicious 5 star Champagne buffet breakfast at the award winning Chelo’s Restaurant. Book now!

$270*

Price Normally $340 1300 663 634 web www.skydive.com.au

address

Sage Cafe Restaurant

Yellowfin Seafood Restaurant

Located in the heart of Broadbeach. Food cooked exceptionally well with service that always exceeds your expectations.

National ‘Award for Excellence 2012’ winner. There is a saying “You can’t please all of the people all of the time” ...we were wondering why not?

25%* Discount OFF MEALS

(07) 5538 4123 address Shop 11, Phoenician Resort/Surf Parade, Broadbeach QLD 4218 phone

15%* Discount

address

Life Interiors and Replica Furniture Contemporary furniture both residential and commercial buying direct from the manufacturer allowing great savings. Inhouse interior stylist provides free styling advice. Showrooms located in Waterloo and opening soon in Melbourne and Brisbane. (02) 8005 8332 www.lifeinteriors.com.au & www.replicafurniture.com

QUOTE: ACCOR15

phone

Spa at Chateau Elan

Greg Norman designed Championship course. Bookings essential.

when staying in-house

(07) 5504 5335 6/20 Queensland Ave, Broadbeach QLD 4218 phone

visit

The Vintage

1two3 Mediterranean Dining & Lounge Bar

OFF MEALS

address

(07) 5538 9938 5/20 Queensland Ave, Gold Coast QLD 4218 phone

25%* Discount

OFF MEALS

Situated in the hub of the popular Broadbeach dining precinct. Providing a wonderful open air venue to enjoy lunch and dinner all year round.

25%* Discount

1800 246 422 13 Lakeview Dr, Gold Coast QLD 4211 phone

phone

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Member Benefits

10%* Discount

$69*

for 18 HOLES + shared cart hire + access to driving range prior to tee off!

Your special so take advantage of the $50 discount on treatments 50min in length or more, (Mon-Fri). Call Member Services for Voucher. Terms and conditions apply.

(02) 4998 2208 Vintage Drive, Rothbury NSW 2320, Australia phone

address

when visiting the SPA at CHATEAU ELAN

(02) 4998 2500 Vintage Drive, Rothbury NSW 2320, Australia phone

address

*The above benefits are provided by businesses by agreement with Accor Vacation Club. These benefits are available to Première Plus Members and, from time to time, may change or no longer be available. Please contact the providers directly for more information.

(02) 4998 4200 358 McDonalds Road, Pokolbin, NSW 2320

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0414 316 859 1443 Wine Country Drive, Rothbury NSW 2320 visit www.twofatblokes.com.au

OFF THE RRP of any wines at the cellar door

phone

address

Timeout Adventures - Novotel Coffs Harbour

Two Fat Blokes Gourmet Tours Is a small tour company that has a true love of good food and great wines and the joy of sharing it with others.

25%* Discount

Tamburlaine is Australia’s largest producer of organic wines, established in 1966 in the renowned Pokolbin district of the Hunter Valley. Vineyard and winery tour including private tasting with organic cheese plate, 2 bottles of any 375ml or 750ml Tamburlaine wine to take home Normal Value $106 – Member rate $49.

Tamburlaine Organic Wines

Bookings must be made prior OR on day of check-in only.

DEAL 1

9 holes Golf, 20min Segway Ride, 2hr Bike Hire PLUS Coffee.

ONLY

$39*

DEAL 2

9 holes Golf, 20min Segway Ride, 2hr Bike Hire PLUS Action Zone and Waterballs OR Laser Clay.

ONLY

$49*

ONLY

$65*

DEAL 3 1hr Segway Tour through the resort, bush and beach. phone

1300 090 767 CNR Pacific Highway and Bay Drive, Coffs Harbour NSW 2450

address

Bistro du Monde

Hot Canary Gourmet Meats The Highlands most awarded butcher, 5% discount. Free delivery to Grand Mercure Bowral when ordering meat packs. Open 7 Days.

02 48 622 089 Corner Bowral & Station Street (opposite IGA), Bowral phone

address

OFF FOOD BILL

03 9620 7177 10 Bligh Place, Melbourne, VIC 3000 phone

address

Lounge 321

Nature Finds You

20%* Discount

5%* Discount

Bistro du Monde is a hidden gem located in a graffiti walled laneway opposite Grand Mercure Melbourne. Don’t miss out experiencing their amazing menu selection quiche, pastries, desserts to an amazing tapas dish, freshly made on the premises. Alfresco dining in tucked away Bligh Place, admire the artwork on the walls of the Parisian style cafe.

Pamper yourself on holiday when staying in Melbourne arrange a massage, facial, waxing, tints and more. Open Mon-Sat. Bookings essential call 0412 104 696 Lina. By appointment only.

20%* discount excluding special offers

10%* discount off products

0412 104 696 Mezzanine Level, 2 Queen Street Melbourne, VIC, 3000 phone

address

Lounge 321 located at our The Sebel Melbourne Flinders Lane property. Members are able to book small functions and events at Lounge 321 no charges apply.

20%* Discount OFF BEVERAGES

0412 104 696 321 Flinders Lane, Melbourne, VIC, 3000 phone

address

Member Benefits IC

Mansfield Zoo

FREE dessert PLUS

glass of locally brewed beer WITH EACH MAIN MEAL*

Jamieson Brewery uses traditional brewing styles to give you the freshest, preservative free beers using no added sugars and Mountain Fresh Water. Located in Victoria’s High Country in a setting of Mountains and Rivers Make Jamieson Brewer your next destination. Free Brewery Tour most days at 12.30pm (03) 5777 0515 web www.jamiesonbrewery.com.au phone

The Deck on High

One of north east Victoria’s hidden secrets, with a large collection of exotic and native animals on 30 acres of picturesque parkland featuring lovely views across the Delatite Valley to Mt Buller. & $44 22 adults children & $51 23 adults children OR

KIDS RECEIVE A BUCKET OF FOOD TO FEED THE ANIMALS*

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Jamieson Brewery

Contemporary cuisine, offering a range of tapas. Located in Mansfield, a 10 minute drive from the Grand Mercure Pinnacle Valley Resort.

03 5775 1144 address 15/15 High St, Mansfield VIC 3722 phone

Duckstein Brewery - Swan Valley and Saracen Estates Margaret River

40%* discount

view online for our Accor Vacation Club portolio

Hahei Explorer Cathedral Cove Boat Tours

30%* Discount ON SERVICES

address

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08 9296 0620 Swan Rd, Henley Brook WA 6055 phone 08 9486 9410 address Level 10, 225 St Georges Tce, Perth WA 6000 phone

Venture into an awesome blowhole meet the marine life close up and hear stories of Maori encampments and so much more.

10%* Discount BOOKINGS MUST BE MADE DIRECT BY CALLING OR EMAIL

Sandalford Winery - Swan Valley Founded in 1840, dine amongst the rustic ambience of limestone, wood and a grand open fire. Complimentary main course when another main course of equal value is purchased. PLUS 40% discount, view online our Accor Vacation Club portfolio.

info@haheiexplorer.co.nz phone +64 7 866 3910

address

Polynesian Spa Rotorua NZ voted top 10 world day spa resort, overlooking Lake Rotorua, relax and unwind in the hot mineral pools at Polynesian Spa. Cast your eyes to the hills in the distance and reflect on this tranquil volcanic landscape once not so peaceful. Clouds of steam arise from the lake from springs deep below the water’s surface. 64 7 348 1328 1000 Hinemoa St, Rotorua 3010, New Zealand phone

address

Glass Bottom Boat Cathedral Cove Cruise Come and explore the wonderful marine life on this unique 2 hour Eco adventure – keep your eye out for dolphins, penguins and NZ fur seals – don’t miss out!

10%* Discount email

08 9379 9400 Corner Meadow and Swan Streets, Guildford, WA 6055 phone

Polynesian Spa Rotorua

Ambiance simply amazing – a touch of class. German style dining and premium hand crafted beer, set in the most pleasant surroundings.

20%* Discount

address

of equal value purchased

plus

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OFF MEALS

FREE main course

10%* Discount

(03) 5777 3576 1064 Mansfield-Wood Point Road, Mansfield, VIC 3722 phone

BOOKINGS MUST BE MADE DIRECT BY CALLING OR EMAIL

info@glassbottomboatwhitianga.co.nz phone +64 7 867 1952

If you can walk you can snowshoe Wander through spectacular mountain scenery and enjoy the open spaces, fresh air and the natural world. Half and full day tours available.

Challenge Rafting

15%* Discount BOOKINGS MUST BE MADE BY PHONE

Challenge Rafting operates exciting half-day trips on the Shotover and Kawarau Rivers. The Kawarau River provides an exhilarating trip for first time rafters. The Shotover River provides the challenge for those looking for extra excitement and thrills. Queenstown web www.raft.co.nz phone +64 3 442 7318 / 0900 423 836 (NZ only)

BOOKINGS MUST BE MADE DIRECT

Queenstown web www.helicopter.co.nz phone +64 3 752 0767

Milford Sound Scenic Flights

15%* Discount BOOKINGS MUST BE MADE BY PHONE

15%* Discount BOOKINGS MUST BE MADE DIRECT

www.flightseeing.co.nz phone +64 3 249 8787 web

Air Fiordland Scenic plane flights with Air Fiordland from Queenstown and Te Anau into Milford Sound. View the powerful and dramatic scenery of the Fiordland National Park from above and then from below on a boat cruise – the famous fly cruise fly package. Flight, coach and cruise options also available from Queenstown and Te Anau. www.airfiordland.com phone +64 3 442 3404 web

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15%* Discount BOOKINGS MUST BE MADE BY PHONE

www.milfordflights.co.nz +64 3 442 3065

Discover the beauty of Milford Sound with Mitre Peak Cruises. Operating daily cruises, each two hour cruise ventures up the fiord out to the Tasman Sea. Explore cascading waterfalls, towering cliffs, rugged peaks, lush rainforest, seals, penguins and dolphins.

web

www.mitrepeak.com +64 3 249 8110

phone

BOOKINGS MUST BE MADE BY PHONE

web

Mitre Peak Cruises

Z N

15%* Discount

Milford Sound Scenic Flights is one of the region’s most experienced flightseeing operators, flying visitors to and from Milford Sound for over 20 years. All of our passengers have a window seat for uninterrupted viewing and our experienced pilots provide an informative commentary, highlighting points of interest along the way.

phone

Wanaka Flightseeing Offering flights from the famous Milford Sound to the spectacular West Coast Glaciers, Wanaka Flightseeing offers Flights of Discovery. Enjoy uninterrupted window viewing over the Southern Alps, remote Doubtful Sound and rugged Mount Cook– or combine a scenic jet boat safari on the Dart River. A booking bonus offers free admission to the NZ Fighter Pilots Museum in Wanaka.

From the icon locations of Mount Cook, Twizel, Franz Josef, Fox Glacier and Queenstown, The Helicopter Line can take you on a scenic flight to discover New Zealand’s National Parks, glaciers, mountains and lakes, often with a snow landing.

Queenstown web www.snowshoeing.co.nz email info@nzwalks.com

BOOKINGS MUST BE MADE DIRECT

15%* Discount

The Helicopter Line

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Snowshoeing and Heli-snowshoeing Tours

15%* Discount BOOKINGS MUST BE MADE DIRECT

Glacier Helicopters Glacier Helicopters on the West Coast pioneered glacier and snow landings in New Zealand in 1970. Offering scenic helicopter flights that include a glacier landing enable visitors to interact and enjoy some of the most spectacular wonders of the natural world.

web

www.glacierhelicopters.co.nz +64 3 751 0803

phone

Wanaka River Journeys

LeSpa at Sofitel

25%* discount

Pamper yourself when visiting Queenstown at LeSpa at Sofitel, a relaxing haven where mind, body and spirit unite. Recommend bookings made in advance. This offer cannot be used in conjunction with any other promotion.

ON TREATMENTS (min 60mins)

10%* discount

ON BEAUTY (waxing & nail-care) web

www.sofitel.com/5688

10%* Discount

info@wanakariverjourneys.co.nz phone 0800 544 555 (within NZ) web www.wanakariverjourneys.co.nz

Bombay Palace Authentic Indian Food

BOOKINGS MUST BE MADE DIRECT

web

www.youvswild.co.nz info@nzwalks.com

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15%* Discount

BOOKINGS MUST BE MADE DIRECT

You Vs Wild Queenstown Now you can experience a little of what it’s like to survive off the land, with nothing but a knife and the few things. On this half day walk you will be introduced to the wilderness of Aotearoa, you’ll learn how to make a fire, how to build a bivouac shelter, what plants to eat, how to make a pain relief drink, how to find north the celestial way and how to filter water so that it’s safe to drink.

Wanaka River Journeys, a unique half day wilderness jet boating adventure on the Matukituki River. See hanging glaciers, LOTR and Hobbit film locations and ice carved landscapes; enjoy local culture, a 50 minute forest walk and optional heli flight to the glaciers. More than a jet boat ride.

Member Benefits

Bombay Palace is a melting pot of Indian cuisine, presenting heady spices, fully flavoured curries and melt in your mouth simply sensational.

10%* Discount

Queenstown and Invercargill web www.bombay-palace.co.nz

Save it for the good stuff With thanks to Europcar and the ongoing 10%* exclusive saving to Vacation Club members, you’ll have more money to put towards the good stuff like Gold Coast Theme Park tickets. Simply quote promo code 47674691 when making your reservation.

1300 13 13 90

europcar.com.au

*Discount of 10% applies to the base rental cost only and is valid on all passenger and prestige vehicle rentals across Australia and New Zealand. For full terms and conditions visit europcar.com.au

vacations edition one • 2014

Deposit

A ND SE E THE WOR LD !

As an Interval member, the world is your oyster. And you can get to the pearl inside the oyster — your perfect holiday — by depositing your points. Once you deposit, you’ll have the opportunity to travel to one of hundreds of resorts in more than 80 countries around the globe, including Australia and New Zealand. And you’ll have two years from the time of your deposit to do it — now that’s flexibility! And if you want to travel sooner rather than later, you’ll get even more value from your points through Interval’s Flexchange program. Why wait? Deposit today and see the world!

INTERVALWORLD.COM Members in Australia call 0011 800 4683 7825 Members in New Zealand call 00 800 4683 7825 Members in Indonesia call 001 803 65 7167 This is an advertisment for Interval International.

Happiness inTravelling

Incredible choice, exclusive benefits, perfect privileges.

Membership Benefits Join today and start experiencing the rich cultural diversity and culinary delights across 16 countries and 450 Accor hotels in Asia Pacific.

Member benefits include: • Complimentary Night’s Accommodation • Up to 50% Off Dining • Minimum 10% off accommodation • Red Hot Rooms • Exclusive Member Website & Offers • Partner Privileges • Hotels in Asia Only - 15% Off Beverages • PLUS enjoy a Silver Membership in Le Club Accorhotels

www.advantageplus.com |

Australia - 1300 36 36 37 |

New Zealand - 0800 44 09 82

This is an advertisment for Accor Advantage Plus.

THE CLUB OF YOUR DREAMS

With the Le Club Accorhotels program, Accor rewards your loyalty at over 2,700 hotels ranging from luxury to budget: Sofitel, Pullman, MGallery, Grand Mercure, The Sebel, Novotel, Suite Novotel, Mercure, Adagio, ibis, ibis Styles, Adagio access and Thalassa sea & spa. Your loyalty card will enhance your travel experience in 90 countries.

Now you can easily manage your account and bookings directly by visiting accorhotels.com This is an advertisment for Le Club Accorhotels.

vacations edition one • 2014

Meet the new team at Accor Vacation Club Travel by Flight Centre As a valued member of Accor Vacation Club know that we have a fantastic new team in place to service all your travel needs.

Cara our store manager has a wealth of travel knowledge with particular expertise in preparing complicated travel itineraries. Her travel experience includes Europe, the USA, Canada, Egypt, Jordon, Dubai, Japan, South Korea, Thailand, Hong Kong, Malaysia, the Cook Islands, New Zealand, Fiji, Vanuatu and Norfolk Island.

We offer our members exclusive products and services including:

Ashleighhas been a keen traveller since childhood when she lived overseas with her family in Brunei. Since then she has travelled through parts of Asia, the UK and the South

• No booking fees for international and domestic airfares

Experienced consultants • Consultants who value you as a member and strive to ensure you receive the best service possible

• in Brisbane City Juliahas recently spent nine months travelling throughout Europe and as a history buff with • Peace of mind with 24-hour international an interest in foreign cultures, can offer emergency customer assistance specialist advice particularly after her extensive Airfares journeys through Israel, Turkey, Russia, Italy, Greece and Turkey. • Flight Centre’s Lowest Airfare Guarantee

• Access to Flight Centres exclusive Red Label Fares

by mixing with the locals and gathering inside Accommodation sites and culinary treasures.

for newsletter is h t n o ti n Me *

10 % of f ance. travel insur

FER OF E V SI LU EXC

Shari is the stores cruise guru and lists her favourite destination so far as Shanghai, with the UK, Italy, France, Singapore, Japan and PNG among other travel adventures. She lists her greatest achievement to date as conquering the famed Kokoda track and is keen to encourage clients to take part in this life changing adventure.

• 24-hour accommodation deals through the online Quickbeds site • Access to discounted international and domestic accommodation across thousands of properties Holiday Packages • Exclusive holiday package deals to some of the world’s most popular destinations

• Packages with extras including breakfast, Ali’s love of travel is matched only by her transfers, day tours, on-board credits and love of food. Some of her unique dining spa treatments experiences include dining at Linguine ai Frutti after a memorable day hiking Italy’s Cinque Tours Terre, enjoying maple-cured bacon while • Exclusive coach tour discounts camping in the Canadian Rockies, savouring and member departures mouth watering pork prepared in a Lovo after • Great value touring deals snorkelling Fiji’s reefs and devouring a classic pizza pie among the festivities of a white Christmas in New York.

*Accor Vacation Club Travel by Flight Centre is provided by a third party provider, namely Flight Centre Limited. Flight Centre Limited was appointed to operate the vacations edition one window • 2014allows A Club’s travel program on the 27th of January 2010 for a term of 3 years, which has subsequently been renewed for a further one year. The termination either party to terminate the agreement at such time without cause.

Group Seasonal Calendar

Group A Properties

HIGH Start - End

MID Start - End

VALUE Start - End

The Sebel Palm Cove Coral Coast North Queensland

01 Jan - 29 Jan 21 Mar - 14 Nov 13 Dec - 31 Dec

30 Jan - 12 Feb 15 Nov - 12 Dec

13 Feb - 20 Mar

Twin Waters Sunshine Coast Accor Vacation Club Apartments Sunshine Coast, QLD

01 Jan - 30 Apr 01 Jun - 07 Aug 25 Aug - 31 Oct 30 Nov - 31 Dec

01 May - 31 May 08 Aug - 24 Aug 01 Nov - 29 Nov

Legends Hotel Surfers Paradise Accor Vacation Club Apartments Gold Coast, QLD

01 Jan - 30 Apr 08 Jun - 24 Jul 09 Sep - 31 Oct 30 Nov - 31 Dec

13 Aug - 08 Sep 01 Nov - 29 Nov

01 May - 07 Jun 25 Jul - 12 Aug

Turtle Beach Resort Mermaid Beach Accor Vacation Club Apartments Gold Coast, QLD

01 Jan - 30 Apr 08 Jun - 24 Jul 09 Sep - 31 Oct 30 Nov - 31 Dec

13 Aug - 08 Sep 01 Nov - 29 Nov

01 May - 07 Jun 25 Jul - 12 Aug

Novotel Pacific Bay Resort Accor Vacation Club Apartments Coffs Harbour, NSW

01 Jan - 31 Jan 01 Mar - 30 Apr 10 Jun - 24 Jul 05 Sep - 15 Oct 26 Nov - 31 Dec

01 Feb - 28 Feb 14 Aug - 04 Sep 16 Oct - 25 Nov

01 May - 09 Jun 25 Jul - 13 Aug

Novotel Lake Crackenback Resort Accor Vacation Club Apartments Snowy Mountains, NSW

01 Jan - 31 Jan 24 Mar - 25 Apr 11 Jun - 18 Oct 16 Dec - 31 Dec

01 Mar - 23 Mar 01 Jun - 10 Jun 19 Oct - 15 Dec

01 Feb - 28 Feb 26 Apr - 31 May

The Sebel Pinnacle Valley Resort Merrijig, VIC

01 Jan - 31 Jan 05 Jun - 26 Oct 26 Nov - 31 Dec

01 Mar - 30 Apr 27 Oct - 25 Nov

01 Feb - 28 Feb 01 May - 04 Jun

Grand Mercure The Links Accor Vacation Club Apartments Fleurieu Peninsula, SA

01 Jan - 18 Jun 05 Sep - 26 Nov 11 Dec - 31 Dec

19 Jun - 30 Aug 27 Nov - 10 Dec

31 Aug - 04 Sep

The Sebel Busselton Geographe Bay, WA

01 Jan - 12 May 01 Sep - 31 Dec

13 May - 29 May 07 Jun - 11 Jun 20 Jun - 21 Jul

30 May - 06 Jun 12 Jun - 19 Jun 22 Jul - 31 Aug

The Sebel Swan Valley The Vines Perth, WA

01 Jan - 07 May 25 Jul - 31 Dec

08 May - 11 Jun

12 Jun - 24 Jul

Grand Mercure Puka Park Resort Accor Vacation Club Apartments Coromandel Peninsula, NZ

01 Jan - 30 Apr 21 Aug - 29 Oct 07 Nov - 31 Dec

05 Jun - 30 Jul

01 May - 04 Jun 31 Jul - 20 Aug 30 Oct - 06 Nov

Grand Mercure Oakridge Resort Accor Vacation Club Apartments Wanaka, NZ

01 Jan - 30 Apr 01 Jul - 30 Sep 22 Nov - 31 Dec

13 Jun - 30 Jun 01 Oct - 21 Nov

01 May - 12 Jun

MGallery St Moritz Queenstown Accor Vacation Club Apartments Queentown, NZ

01 Jan - 31 Jan 24 Mar - 25 Apr 11 Jun - 18 Oct 16 Dec - 31 Dec

01 Mar - 23 Mar 01 Jun - 10 Jun 19 Oct - 15 Dec

01 Feb - 28 Feb 26 Apr - 31 May

01 Jan - 07 Jan 10 Apr - 31 Dec

08 Jan - 31 Jan 16 Mar - 09 Apr

Novotel Bali Nusa Dua Accor Vacation Club Apartments Nusa Dua, BALI

01 Feb - 15 Mar

Première Points Chart 2 Bedroom Apartment

Studio Properties Season

Weekly

Mon

Tues

Wed

Thurs

Fri

Sat

Sun

Season

Weekly

Mon

Tues

Wed

Thurs

Fri

Sat

Sun

324

High

5,000

600

1,000

600

High

2,700

324

540

Mid

1,800

216

360

216

Mid

3,300

396

660

396

Value

1,200

144

240

144

Value

2,100

252

420

252

1 Bedroom Apartment

3 Bedroom Apartment

Season

Weekly

Mon

Tues

Wed

Thurs

Fri

Sat

Sun

Season

Weekly

Mon

Tues

Wed

Thurs

Fri

Sat

Sun

High

4,000

480

800

480

High

7,000

840

1,400

840

Mid

2,600

312

520

312

Mid

5,000

600

1,000

600

Value

1,800

216

360

216

Value

3,100

372

620

372

vacations edition one • 2014

Group Seasonal Calendar

HIGH Start - End

MID Start - End

Freshwater Point Resort Broadbeach Accor Vacation Club Apartments Gold Coast, QLD

01 Jan - 30 Apr 01 Jun - 3 Aug 14 Aug - 31 Oct 01 Dec - 31 Dec

01 May - 31 May 4 Aug - 13 Aug 01 Nov - 30 Nov

Grand Mercure The Vintage Accor Vacation Club Apartments Hunter Valley, NSW

01 Jan - 30 Apr 06 Jun - 16 Jul 04 Sep - 31 Dec

30 May - 05 Jun 17 Jul - 20 Aug

01 May - 29 May 21 Aug - 03 Sep

The Sebel Darling Harbour The Pinnacle Sydney, NSW

01 Jan - 30 Apr 19 Jun - 23 Jul 21 Aug - 31 Dec

05 Jun - 18 Jun 24 Jul - 29 Jul 07 Aug - 20 Aug

01 May - 04 Jun 30 Jul - 06 Aug

The Sebel Bowral Heritage Park Bowral, NSW

01 Jan - 31 Jan 01 Mar - 31 May 04 Aug - 31 Dec

09 Jun - 03 Aug

01 Feb - 28 Feb 01 Jun - 08 Jun

The Sebel Melbourne Flinders Lane Melbourne, VIC

01 Jan - 30 Apr 19 Jun - 23 Jul 21 Aug - 31 Dec

05 Jun - 18 Jun 24 Jul - 29 Jul 07 Aug - 20 Aug

01 May - 04 Jun 30 Jul - 06 Aug

Grand Mercure Basildene Manor Accor Vacation Club Apartments Margaret River, WA

01 Jan - 31 May 08 Sep - 31 Dec

19 Jun - 13 Aug

01 Jun - 18 Jun 14 Aug - 07 Sep

The Sebel Creswick Forest Resort Creswick, VIC

01 Jan - 30 Apr 19 Jun - 15 Jul 18 Sep - 31 Dec

05 Jun - 18 Jun 16 Jul - 13 Aug 05 Sep - 17 Sep

01 May - 04 Jun 14 Aug - 04 Sep

Group B Properties

VALUE Start - End

Première Points Chart 2 Bedroom Apartment

Studio Properties Mon

Tues

Wed

Thurs

Fri

Sun

Season

700

420

High

7,000

840

1,400

840

500

300

Mid

5,000

600

1,000

600

180

Value

3,000

360

600

360

Season

Weekly

Sat

High

3,500

420

700

Mid

2,500

300

500

Value

1,500

180

300

Weekly

Mon

Tues

Mon

Tues

Wed

Thurs

Fri

Sat

Sun

3 Bedroom Apartment

1 Bedroom Apartment Season

Weekly

Wed

Thurs

Fri

Sat

Sun

Season

Weekly

Mon

Tues

Wed

Thurs

Fri

Sat

Sun

540

High

9,000

1,080

1,800

1,080

High

4,500

540

900

Mid

3,500

420

700

420

Mid

6,500

780

1,300

780

Value

2,100

252

420

252

Value

4,300

516

860

516

Maximise Your Membership USE YOUR BOOKING WINDOWS EFFECTIVELY 12 MTHS

Platinum, Traveller and Corporate Members are able to make 7 night reservations with points

11 MTHS

Gold Members are able to make 7 night reservations with points

10 MTHS

Silver and Bronze Members are able to make 7 night reservations with points

6 MTHS

All Members - can make 4-6 night reservations with points - can make 2-3 night reservations with points ( Excluding Fri/Sat nights )

45 DAYS

All Members - can make 2-3 night reservations with points (Including Fri/Sat nights)

30 DAYS

All Members - can make 1 night reservations with points

14 DAYS

Bonus Time is available to all Members (min rates apply, m in 2 nights, max 4 nights)

5 DAYS

TIP

If you need to travel during school holidays, events such as Christmas, Easter, AFL, NRL, Tennis, Grand Prix, Racing Carnivals, Concerts or celebrating an anniversary or birthday ...remember to book on the day your Booking Window opens!

Bonus Time is available for Members’ guests when the Member isn’t staying vacations edition one • 2014

Important Contacts Member Services Monday to Friday 8:30am to 6:30pm AEST excluding National Public Holidays Saturday 9:00am to 5:00pm AEST excluding National Public Holidays Level 2, Accor Vacation Club Building, 14 Edgewater Court, Robina QLD 4226 PO Box 3755, Robina Town Centre, QLD 4230 www.members.accorvacationclub.com.au TOLL FREE Telephone AUS 1300 76 14 14 Telephone NZ 0800 76 14 14 Telephone International +61 7 5595 3290 Press the following Options for

• Interval International - exchange and point deposit inquiries • Club Reservations and Point Inquiries • Member Relations • Accor Hotels Select Reservations • Club Billings

Member Reservations Member Relations Member Education

msreservations@accorvacationclub.com.au info@accorvacationclub.com.au workshops@accorvacationclub.com.au

Facsimile AUS Facsimile International

1300 76 17 17 +61 7 5595 3281

- Press option 0 - Press option 1 - Press option 2 - Press option 4 - Press option 3

Accor Vacation Club Cruises Monday to Friday 7:30am to 6:00pm AEST excluding National Public Holidays Saturday 7:30am to 2:00pm AEST excluding National Public Holidays www.accorvacationclubcruises.com.au TOLL FREE Telephone AUS 1300 558 433 Telephone NZ 0800 558 433 Accor Vacation Club Billings Billings Facsimile AUS Billings Facsimile International Member Billings

1300 76 13 43 +61 7 5595 3282 billing@accorvacationclub.com.au

APVC Finance APVC Finance AUS APVC Finance NZ APVC Finance International

1800 446 513 0800 222 675 +61 7 5501 7310

Amore Referral Program Telephone AUS Telephone NZ Email

1800 80 32 70 0800 001 707 referrals@accorvacationclub.com.au

A-Gift Telephone AUS 1800 267 950 Telephone NZ 0800 222 670 Email agift@accorvacationclub.com.au Membership Upgrades Monday to Friday 8:30am to 5:00pm, excluding National Public Holidays Telephone AUS 1800 00 71 18 Telephone NZ 0800 00 71 89 Facsimile +61 7 5501 7351 Email upgrades@accorvacationclub.com.au Accor Vacation Club Travel by Flight Centre Telephone AUS Telephone NZ International Email

Monday to Friday 8.30am to 5.00pm (AEST ) By appointment only Saturdays 8.30am to 5.00pm (AEST ) By appointment only C/Escape Travel Macarthur Central, Shop LG2, 255 Queen Street, Brisbane QLD 4000 1800 70 80 90 0800 451 997 +61 7 3181 8900 travel@accorvacationclub.com.au

Interval International Monday to Friday 8.30am to 6.30pm (AEST ) Saturdays 8.30am to 5.00pm (AEST ) Telephone AUS 0011 800 4683 7825 Telephone NZ 00 800 4683 7825 Facsimile AUS 1800 265 592 Facsimile NZ 0800 880 342 Email anzmemberservices@intervalintl.com Europcar Telephone AUS 1300 65 95 45 (Quote 47674691) Telephone NZ 0800 80 01 15 (Quote 47674691) Telephone International +61 3 9330 6160 Email reservations@europcar.com.au Accor Hotels Accor Reservation Services AUS 1300 88 08 86 Accor Reservation Services NZ 0800 44 44 22 www.Accorhotels.com Accor Advantage Plus Telephone AUS 1300 36 36 37 Telephone NZ 0800 44 09 82 www.advantageplus.com Le Club Accorhotels Telephone AUS +61 2 8023 8787 http://www.accorhotels.com/gb/leclub