ISSUE 24, SEPTEMBER 2022 insight OutreachsuccessallPLUS...thelateststories! team spreads word about JGW+! GCSE learners are top-classcelebratingresults!
All of us at ACT, and the wider Cardiff and Vale College Group, are deeply saddened by the recent passing of Her Majesty, Queen Elizabeth II.
Mike James, CAVC Group Chief Executive and Geraint Evans MBE, CAVC Group Chair of Corporation, said: “On behalf of Cardiff and Vale College Group, our staff and learners, we join with the rest of the country, and people across the world, in expressing our deep sadness on the passing of Her Majesty, Queen Elizabeth II. As the longest reigning monarch in British history, Her Majesty is respected across the globe for her sense of duty and devotion, throughout 70 years that have seen enormous change. A constant presence in each of our lives, she will be forever admired for her inspirational commitment to service. Our CAVC community sends sincere condolences to King Charles III and the Royal Family.”
welcome insight
All of our centres will be closed on Monday September 19, as this is a Bank Holiday for the State Funeral of Her Majesty, Queen Elizabeth II.
We would like to send our sincere condolences to King Charles III and the Royal Family and thank Her Majesty for her years of dedicated service.
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Getting to know our partners 30 Book Club 32
State Funeral of HM Queen Elizabeth II
Caring Callum finds perfect role 24 Volunteer Day helping Tŷ Hafan 26
Shutdown
Safe support with Togetherall 18
Bank for
Day
Nico case study 28
Meet the JGW+ Outreach Team 20
In the know 6
Remembering Michelle Smart 4
ACT Staff Recognition Awards 22
contents
Monday September 19
Monday October 31
Staff in the spotlight 12
Meet the Systems Development team 14
datesimportant
Vaughan Gething visit 5
ACT Schools GCSE results 16
Have you heard? 9
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Learner awards 10
Kavan for Worldskills UK final! 19
Welcome to our newest recruits 33
Holiday
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Michelle was a remarkable human being, extraordinary in her own demure way. She was colour, light, stillness, peace, and beauty. She spoke like I’ve never heard anyone speak before, so much calm, reassurance and patience. She had a fire within her that would kindle away, yet it conquered and engulfed the highest of mountains. She won you over with the biggest smile and the best-looking teeth I had ever seen, it’s one of the first things I remember about her.
Albeit quiet and not always outspoken, her whisper could start and end a war. Up until the end, she raged against the dying of the light, in the end she found her voice of roaring thunder. I’m privileged and proud to have called her my dearest friend, a kindred spirit and a sister in arms. Fly free with the butterflies and ride your unicorn into the sunset of what lies beyond. Please don’t ever forget her, speak of her often, smile when doing so and every time you see a butterfly or unicorn, or even a unicorn butterfly, be happy that you have had the absolute pleasure of being touched by such a beautiful soul.
MichelleRememberingSmart
As many of you now know, our dear friend and colleague, Michelle Smart, sadly passed away recently. Lynnemari Gagiano-Davies, who was Michelle’s very close friend and worked with her in the Health & Social Care Team, wrote the following words in her memory.
The Minister for Economy gained first-hand experience of our Jobs Growths Wales+ (JGW+) programme, attending group sessions and speaking with learners and staff, during a special visit, on Tuesday August 23.
sessions with IT learners and gave guidance and support on CV writing. Before Vaughan left, learners shared their career aspirations with the Minister, with some expressing an interest in the construction industry and Vaughanphysiotherapy.Gething said: “It’s always great to call into ACT, to see and understand what they’re doing to help learners on their journey. That’s not just about qualifications, it’s about understanding the different challenges they’ll have in life to get to this point, and also in the wider world of work.”
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Our care group took part in mock working environments, giving them a taste of careers in childcare and adult care. Some learners, from our Engagement strand, were busy working on budgeting and managing money, in preparation for when they become employed. ACT’s World of Work team also conducted mock interview
He added: “I’m really impressed to meet people here, to understand the choices they’re making to take care of themselves and to invest in their own Richardfutures.”Spear, ACT’s Managing Director, said: “As always, the Minister engaged our learners with interest and passion and inspired them on their learning journeys.”
Vaughan Gething MS was greeted by staff and learners at ACT’s Cardiff headquarters.
Minister atprogrammevisitsEconomyforJGW+ACT
Determined ACT staff took on a marathon walking challenge to help Samaritans (South Wales Valleys). Each one walked the distance of a marathon during July, for the charity’s “Samarathon” challenge. From multiple donations, they raised a total of £135. You can still support them by visiting their fundraising page at bit.ly/3qyuUSG
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Modern recycling bins arrive in centres!
Easter Shutdown –You have spoken!
New colour-coded recycling bins can now be found at our Barry and Aberdare centres, as part of a green-waste scheme for all our sites! The modern bins are loudly labelled, to make it very clear what can be put in each one. As part of our Environmental Strategy, similar bins will appear in even more locations soon.
Thank you to everyone who voted in the Easter Shutdown Survey. P&D received 220 votes from ACT staff, with 171 in favour of a two-week shutdown period and 49 against. So, from 2023 we will continue to have a two-week shutdown for Easter (in line with School holidays) with three days annual leave (pro rata) being used for this, along with an additional day's leave (pro rata) being gifted by ACT.
Walkers raise funds for Samaritans
Barber bills chopped for staff!
An all-new phone line for people to enquire about courses at ACT is now open. The enquiry line was launched to help improve the start of the learner journey. If you know someone who may be interested in ACT’s courses and programmes, please share the number, which is 029 2270 7070
The Systems Development team have been busy collaborating with the Curriculum team to develop a new website for our delivery staff. The new app, Snippets, has been designed to allow our assessors, tutors and teachers to create collections of resources, which can then be shared with learners and colleagues. You can find this exciting new app by visiting: bit.ly/3RIkFqX.
ACT staff members who want a summer haircut can save money, if they visit Rudy’s Barbers in Cardiff. When you pop into the salon at The Maltings building, East Tyndall St, just show your work ID and you won’t pay more than £15 for your haircut! For more, call Rudy’s Barbers on 07983 435565, or visit: bit.ly/3BgwcGS
The Credit Union offers a Christmas savings scheme that ACT staff can use, through Payroll. There’s no minimum or maximum amount you can save and all savings are protected by the Financial Services Compensation Scheme. Anyone interested can find out more at www.cardiffcu.com. If you have any queries, contact the Credit Union on (029) 20872373 or email ccu@cardiffcu.com
New enquiry line launched
To give feedback on the system, please email: simonbarrett@acttraining.org.uk
Christmas countdown starts for savers
Snippets has launched!
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Tell us with the simple form below! Case studies are our opportunity to shout about the positive work we do, as part of ACT! Please fill in the form – with a brief summary of why their story deserves to be heard – and the Communications team will do the rest!
We’d love you to join us in congratulating Laura Cozens, for reaching a well-deserved goal. The hard-working Health and Social Care Assessor completed her Level 4 Advice and Guidance qualification. She’s setting a great example for her learners! Well done Laura!
Please donate your unwanted books, so they can be re-sold for good causes. ACT has teamed up with the charity Better World Books, to help raise funds for libraries and literacy groups. Once you’ve gathered some books, just email facilities@acttraining.org.uk to arrange a collection. This only applies to books connected to your job role. Please donate your own personal books to a local charity shop.
Have you worked with any brilliant learners, who have a story worth sharing far and wide?
Donate unwanted books from job
Paula praised by grateful learner
Share learner stories with form
PLEASE NOTE: We can only externally promote learners who consent to be interviewed and have their photograph taken. Learners who are unwilling to do this, will only be able to have their story shared internally with ACT staff. To access the form, visit: bit.ly/3Dn7ebQ
Laura bags qualification!
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Our hard-working Learner Journey Officer Paula Swattridge was thanked by a learner she inspired! Ben Davies, who completed his Advice and Guidance qualification, was so grateful for Paula’s help that he gifted her a selection of wonderful presents, including a bottle of wine and a touching hand-written note! It read: “Paula, I just want to thank you for getting me through the course and not letting me quit. I wouldn’t have finished if it wasn’t for you!”
Have you heard?
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Naylor’s Natter Podcast ‘Just Talking to Teachers’ Anyone working in education or training would enjoy this fun and interesting podcast! Host Phil Naylor - himself a Deputy Head - interviews teachers from all walks of life, helping to shine a light on all parts of the profession. Episode topics include getting through to youths from challenging backgrounds. To download it, just search “Naylor’s Natter” on Spotify.
Catch up on ACT Voice podcast!
The entire first season of the ACT Voice podcast is available to listen to now! You can select from all seven episodes, where hosts Jemma and Chris are joined by guests who talk the listener through everything from health and wellbeing to our digital systems and charity partners. Listen “on the go” with the Podbean app, which you can get for computer, visit:
In this new audio world, podcasts have never been so popular. Every issue of Insight, we’ll pick a work-based relevant show that we think you might like:
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LearnerAwards
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We’re delighted to celebrate more of our successful JGW+ Learners of the Month! The winners for June impressed us with their fantastic commitment to learning!
Nami Provence worked on our reception at Hadfield Road for her work placement.
Jay Palmer was recognised for his enthusiastic efforts this month and received the ‘Outstanding Achievement’ award.
Caerphilly
Bridgend
Barry Tyler Walker was awarded for his great effort and commitment this month and Jack Lewis was also recognised for his hard work and determination.
OPH
Hard-working Papis Tchuda earned an IT achievement. He has also completed all of his IT tasks and assessments, under exam conditions.
Jade Jones, who has outstanding attendance and always brings her bright and bubbly personality with her, was also awarded. Cory Davies was further awarded for his continued can-do attitude, which he regularly shows in the enrichment days!
Aberdare
Rubie-lee Bull showed a huge improvement in her attendance over the last month and is about to start her work placement. Great work Rubie!
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Each deserving winner was gifted a voucher and certificate, in recognition of their hard work! Congratulations and a round of applause to each and every one of them!
also earned a well-deserved Placement award. She received fantastic feedback following her first placement, particularly her excellent interview technique!
Sophie Luff has shown huge improvements in her attitude! She initially was at risk of becoming disengaged but has turned over a new leaf and is now regularly attending the Gabriellecentre.Banaszak
Ebbw Vale
Pontypool
Caitlin Manly was recognised this month for a huge improvement in her attendance, as well as completing of all of her work. A great effort from her! Rhodri Jones has also secured himself an Apprenticeship opportunity, after leaving a great impression on his work placement. A great result!
She earned the Placement award after developing her communication and team-working skills, in our buzzing training environment.
At our Aberdare Centre, JGW+ Delivery Manager Ian Rowburrey enjoys helping learners succeed. He tells us that that the job allows him to help young people break down barriers and flourish.
STAFF IN THE spotlight
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It is not exotic, but I’ve always had a passion for France. I have travelled to many locations in France, from the north of Normandy to the French Alps. It’s a fantastic country to drive across, with beautiful landscapes and small villages. It has the most relaxed culture I have ever experienced and I’ve always found the people very friendly. Of course, you cannot visit France without a stop at Disneyland Paris!
What is the last album you listened to?
About 15 years ago I took up climbing and I have been hooked ever since. I climb both indoors and outdoors and since having children I have also got them into the sport from the age of six. It is a fantastic way to stay fit and build confidence.
If you would like to feature in our Staff in the Spotlight section, or have a colleague you’d like to put forward, please communications@acttraining.org.uk.e-mail
When I first left school, I struggled to find work and the only options available to me were factory work or shop work. I decided on shop work and ended up working in a frozen-food cold store. It was back-breaking, uncomfortable work in minus 25 degrees. I would regularly have ice forming on my eye lashes and my hands and toes would get painfully cold. That was probably the lowest point of my working career.
If there was one thing I have learned from 20 years in this industry, it’s to never take negative things to heart. Young people will often say and do things that they don’t really mean, people will at times let you down, but it’s important not to take any of the negatives home with you and remember that tomorrow is a new day.
Tell us a little bit about your role, and what the average day looks like…
What’s the worst job you’ve ever had?
For me, a key part of what we do is breaking down barriers with learners, to help them to succeed. The young people we work with have various support needs and when these needs are met, they flourish, there is no greater reward than to be part of that.
What is the most rewarding part of your job?
I am the JGW+ Delivery Manager for Aberdare. Summing up the job role is very difficult as no two days are the same. However, the one key feature of every day is that everything I do revolves around making this a great place for the learners and staff to be. In addition to this, I am also supporting to develop a new suite of Health and Wellbeing qualifications.
Broken Machine by Nothing But Thieves. They are a fantastic band to watch live!
Tell us an interesting fact about yourself…
I love the outdoors, so if I’m not in work and if the weather permits, I love to get out walking anywhere I can. I have a habit of wandering off the beaten path as I love to explore new places and I prefer peace and quiet, away from crowds. It does sometimes get me a little lost and often up to my ankles in mud, but I always find my way home!
Where is the best place you have travelled to?
What would be your top tip for colleagues?
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"It’s important not to take any of the negatives home with you and remember that tomorrow is a new day."
How do you like to spend your time when you’re not working?
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Meet the TeamDevelopmentSystems
Responsible for the development, implementation and maintenance of digital systems to assist with data processing in line with ACT procedures, as well as delivering support and training to staff related to systems and application processes.
The Systems Development team are responsible for the development and maintenance of both in-house and third-party solutions to ensure the effective, smooth running of the business. This includes everything from large systems such as Vision and OneFile to smaller one-off projects to provide essential business data.
Managing the Systems Development team. An experience both as a developer of many years and also a qualified teacher.
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Writing and maintaining code that helps keep Vision 2 improving and bug free, as well as working on new software solutions.
Rachel Davidson Digital Implementation Officer
Stephen Banbury Systems Developer
Jasmine Hopwood Digital Support Administrator
Simon Barrett Digital Development Manager
The team can be approached with any ideas you may have for the use of digital systems, to make the work process easier and more effective. Please email systemsdevelopment@ acttraining.org.uk .
Responsible for the design, development and implementation of core internal software systems, such as Vision 2.
Samuel Kirkby Digital Support Administrator
Supporting in the identification and implementation of digital tools and systems to enhance learning experience and programme efficiency, as well as delivering relevant training sessions to staff. Occasional website builder and support ticket answerer.
Raven Bennett Software Developer
Providing general support for members of staff with day-to-day system queries, as well as assisting with creation and updating of processes within ACT’s databases.
The GCSE learners at ACT Schools are jumping for joy, after bagging some absolutely amazing results! The Class of 2022 scored an array of remarkable grades, in everything from Maths and English to Health and Social Care.
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ACT Schools GCSEcelebrate!learners
Overjoyed learner Kyle Matthew also praised teaching staff, saying: “Since I have been here, I’ve had really good communication with teachers and they are all kind and respectful. Thank you for the time you’ve given to me.” Delighted Charlie Keeping echoed this, adding: “I’d like to thank all staff at ACT for helping me achieve my results in my GCSEs.”
Kelly Rowlands, Head of Education, praised the successful learners. She added: "As a school we are incredibly proud of what our young people have achieved this year. We wish them all the best of luck in their future education and employment and are grateful for having the opportunity to help them on their journeys."
The ACT Schools teaching staff, who pulled out all the stops to help them along the way, passed on their congratulations and shared in their celebratory moments! Antony Leach, Pontygwindy Centre Manager, praised all who worked hard to help secure these amazing results. He said: “I am proud of the team who work tirelessly, including through the pandemic, to support the pupils. A special mention to the support staff (HLTAs) who often provide pastoral support when needed. Without this, the pupils would not be able to engage as well and may not have achieved their GCSEs.”
The hard work - during a very challenging time - paid off, much to the delight of the learners and their families.
Gracie Slyvier, whose GCSE passes included Art, English and Maths, attended Jamie’s Farm during her time with ACT. Now her next stop is a course in Equine Care! Upon seeing her great results, her chuffed mother remarked: “I am so grateful for all the support Gracie has had while at ACT.”
Aaron Al Adli passed all his GCSE exams and is now off to college to study a carpentry and tiling course. His mother said: “Aaron would not have been able to get his GCSEs if it weren’t for the staff at ACT. He was so close to giving up and would have not have finished the year if it wasn’t for ACT”. Macey Boulton also passed all of her GCSEs: Maths Numeracy, Health and Social Care, Art and English.
The GCSE achievements at ACT Schools this year are even more remarkable, when you consider the difficulties of the coronavirus pandemic and its impact on everyone. But any such struggles were a distant memory for the bright learners who cheered and hugged each other on the big day, at our Pontygwindy and Ocean Park House centres.
Eager learner Paige Patterson was particularly grateful for the help the ACT Schools teachers gave her. She said: “Thank you to all the teachers for what they have done. If it wasn’t for these teachers I don’t know where I would be. I’m happy with my GCSE results and I want to thank all the teachers for all the help they have given me.”
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The committed teaching team at ACT Schools joined their results-day celebrations, after helping them overcome serious hurdles, to achieve the stellar results! They watched the faces of delighted learners light up, when opening envelopes to reveal great news, on Thursday August 25!
You can also view an informative video about it by visiting: bitly/3xtBAFH
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Togetherall is a multi-award winning website where people support each other by posting anonymously, to improve mental health and wellbeing. Users can share ideas and talk to other learners like them, who are experiencing similar thoughts and Togetherallfeelings.is
To understand more about Togetherall visit: bit.ly/3DmNvJl
Safe support, with Togetherall
Those who use Togetherall can take part in free online courses and share tips on what’s working. Its ethos is to take control, get support and feel better.
ACT has invested in a modern new wellbeing platform, for learners.
a safe space, which is moderated by professionals 24/7 and it promotes a sense of belonging and connection, through community.
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Learners are encouraged to keep track of their thoughts and feelings in their very own digital journals, to help them identify and work towards their goals. Learners are also encouraged to express themselves creatively, by posting images and more.
We’ll find out if Kavan is successful in November, but until then, we’re backing him all the way and want to congratulate him for getting this far! For more on Worldskills UK, visit the site worldskillsuk.org
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We’re delighted that one of our bright learners is through to the Worldskills UK National Finals! Kavan Cox, who’s a JGW+ learner studying Business Admin, is a finalist for the “Foundation Skills: IT Software Solutions for Business” prize.
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learnerBusinessKavan for WorldSkills UK final!
The prestigious WorldSkills UK awards challenge talented young people to take part in competitive assessments. The honours are partly funded by the Welsh Government and run by a dedicated network of learning providers and colleges.
In the past, we’ve had ACT Learners from Childcare and Social Care recognised by Worldskills UK! The WorldSkills UK National Finals will be held across six venues in the UK, including Cardiff and Vale College.
Categories also include Health and Social Care, Digital Media Production and Automotive Technology.
Vaughan Gething, the Welsh Government’s Economy Minister, said: “The WorldSkills competitions bring together some of the most creative, skilled, and driven young people in Wales. I wish all the competitors the best of luck, both in this important competition and for their future.”
The saying goes, it takes a village to raise and nurture our young people. We couldn’t agree more! At ACT, we provide a dedicated team of Tutors, Learning Coaches, Support Assistants and World of Work Coaches, who are with our learners every step of the way on their unique learner journey.
• Direct, first-hand experience with employers
• Access to inspiring guest motivational Deliveredspeakersthrough ACT, JGW+ is designed to provide life-changing opportunities for all young people - regardless of ability, background, gender, or ethnicity. The aim is to create resilient young people with the skills, enthusiasm, drive, and creativity to fulfil their potential. Working together, we broaden horizons and help them dream bigger!
Meet the Jobs Growth OutreachWales+Team!
• Group trips and outdoor activities designed to build confidence and social skills
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What do we offer?
At ACT, we’re passionate about making a positive difference to people’s lives! We are known as Wales’ leading training provider and each year we help thousands of people achieve their career ambitions, through our wide range of training programmes and employment opportunities across Wales. Our Outreach team is spreading the word about the great work we’re doing!
The programme includes:
• Taking part in exciting, innovative, community-led projects
Our brilliant Outreach Team are out in the community meeting with young people every day to help them reach their potential, with Jobs Growth Wales+ courses.
Who they are
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which is the correct strand for them and help to create a tailored learning plan, specifically for their needs.
• Gaining skills straight from industry specialists
Jobs Growth Wales+ (JGW+) is an exciting new Welsh Government programme delivered by ACT to provide 16–18-year-olds with tailored support, to ensure they get the help they need to find employment or training. Not all young people know what their next step is, while others have a clear goal! ACT recognises this, with the JGW+ programme offering three strands: Engagement, Advancement and Employment. These cater for individuals’ different needs. Our team of Learning Coaches then work directly with individuals to assess
Meet the Team
We’d love the opportunity to connect with you and really make a difference. At ACT, we believe our Outreach Workers and the JGW+ programme can do that. Contact our dedicated team of Outreach workers today, jgwoutreachteam@acttraining.org.uk.
"Hi, I’m Julie and I love that my job makes a huge difference to others, changing lives! When you meet the friendly team, you'll have a clear overview of the programme and the support available to you. Whatever your needs, we'll make sure you receive the right support!"
Rhian LeCrass, JGW+ RecruitmentOutreachLearner&Worker
"Hi, my name is Rhian. I really enjoy meeting new learners and hearing more about their story, as every learner is different. My job is very rewarding job and I enjoy supporting learners with their anxieties and helping them realise their goals and dreams."
Julie Baker, JGW+ RecruitmentOutreachLearner&Worker
Nazma Hassan, JGW+ RecruitmentOutreachLearner&Worker
We believe in the power of community and have a passionate team of Outreach workers. They’re the ones heading out into our local communities, to connect with, engage and inspire our young people. Our talented and experienced team offer a range of services, including: Guidance on the exciting and incredible opportunities the JGW+ programme offers Helping individuals identify their interests Discussing emotional wellbeing and the support available to overcome any potential barriers to learning. So, without further ado, let’s hear from our team!
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“Hi, I’m Nazma and my role enables me to reach out to young people from all backgrounds and really help them work towards their goals. I enjoy inspiring them, through building strong relationships that motivate and build confidence, so they can take meaningful steps, towards a job where they shine.”
We would encourage all staff to familiarise themselves with the new process if they have not yet done so, by reading the policy located in the Company Handbook of Iris HR.
ACT RecognitionStaffAwards
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Since the new process and categories were introduced, we have seen an increase in the number and variation of nominations.
The new process encourages departments to interact with each other and nominate staff members from outside of their route/department.
The People & Development Team recently reviewed the Staff Recognition Award Policy. This was done to encourage participation and streamline the process for all staff, and update the policy, to utilise the Kudos function on Iris HR.
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Demonstrating a ‘can do attitude’ and a willingness to learn, Piera has made an impact and difference to their team during their first six months of employment with ACT, receiving excellent feedback from team members, ensuring quality assurance is at a high standard.
Piera Brown (Apps)
Supporting Learners Kath Adams (JGW+)
Rhian has been going the extra mile by providing support to different centres, supporting new members within their team and always willing to help all staff members.
Congratulations all! Your certificates and vouchers will be making their way to you very soon. Don’t forget nominations can be made at any point of the year and will be considered for the next round of staff awards, providing they are under one of the four categories above. If you have any queries, please do not hesitate to email the P&D Team.
Kath has received positive feedback recognising the way they coach and mentor their learners on a one-to-one basis, promoting inclusive learning and the use of positive questioning to build their learning journey and support.
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Supporting Staff Kelly Harry (Apps)
Going the Extra Mile Rhian Cosslett (JGW+)
Kelly has received excellent feedback from new staff members, who value the way she manages and supports them. Kelly encourages a positive culture within the team, being caring and understanding during difficult times.
The winners for this round of nominations are…
Displaying Core Values
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After struggling to thrive within the traditional education system, Callum Fennell joined Bethany Residential Care Home as a Carer at just 16 years of age. Since he began working at the Chepstow-based care home, his confidence and career prospects have soared!
He finally recognises his own capabilities and can see first-hand the positive impact his role has on those around him. Care work offers huge job satisfaction and Callum is providing vital care and support to some of the most vulnerable members of Thesociety.UKisan
Through work-based learning, Callum is earning while gaining essential practical experience on the job and is discovering a whole range of skills.
Callum explained: “I really feel I have developed as a person since starting my qualification. I have learned new skills and I am more than happy to ask for help or advice when I need it.
CallumCaring finds perfect role
ageing population with an estimated 15 million individuals over the age of 60. As such, there is a demand for quality elderly care and with that lots of career opportunities. As well as learning a whole host of practical skills on the job, Callum’s apprenticeship qualification is helping him progress his career within the Care Sector, while receiving invaluable support along the way.
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Now aged 18, Callum is a Care Assistant and is undertaking his Health & Social Care Level 2 qualification with ACT. In his role, he ensures all the residents are provided with the one-to-one care and support they need and assists them with any additional tasks they need help with.
“When I was in school I found it very hard with the discipline that was in place,” he said. “I struggled with the teachers as they didn’t understand me and this impacted on my grades. I find the apprenticeship route much better for me.”
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Callum Fennel, Health & Social Care Level 2 learner “
After a difficult start at school, Callum is now excited about his career prospects and feels his Health & Social Care Level 2 qualification is just the beginning for him. With his eyes firmly fixed on the future, Callum knows exactly where he is heading!
“
He added: “My manager has already asked me to begin my Level 3 after I complete my Level 2. This has been a big boost to my confidence! My goal is to eventually become a Medicator. Now I am 18, I can start the required training, which will enable me to administer medication, lead a team, deal with emergencies and liaise with outside professionals. If I had not been given this chance to work when I was 16, I don’t know where I would be today.”
I really feel I have developed as a person since starting my qualification. I have learned new skills and I am more than happy to ask for help or advice when I need it.
I work within a team environment and my peers always look out for me. They encourage me through each challenge I face and are there to support me.”
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by Declan Harte
For the 2022 Family Fun Day, a number of tents and gazebos had to be set up, so goods like home-made jams and chutneys could be sold. Hand-crafted items were also on
Tŷ Hafan has provided care and support for more than 1,100 children with life-shortening conditions and their families in Wales, since it first opened its doors in 1999. It now costs £5.2m a year - equivalent to £14,500 a dayfor it to stay open and provide these care and support services.
All ACT staff are entitled to take four paid Volunteer Days each year, letting you spend time helping out a deserving cause. Like many of us, I was aware, but couldn’t decide which of the many worthy charity groups to support. After all, we’re still reeling from a global pandemic and organisations are under more pressure than ever.
When I attended the Tŷ Hafan site in Sully, on the day before the Fun Day in July, there was a lot of preparation to do. On arrival, I was met by friendly staff and other keen volunteers, including ACT Facilities Manager Emma Page.
Each year, Tŷ Hafan holds a Family Fun Day to collect much-needed financial support, at its main hospice site in Sully. It’s always a massive celebration and an important fundraiser, but due to the Coronavirus pandemic, it couldn’t be held for three years. Once I found out it was returning for a special event this year, I jumped at the chance to offer my support!
TŷDayVolunteerhelpingHafan!
However, once ACT joined up with Tŷ Hafan children’s hospice and named it as an official charity partner, I was in no doubt about who I wanted to help first.
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We were happy to do our bit, carrying tent poles, plastic sheets and weights, so goods could be sold. We covered each stall in green weather-proof plastic, adorned with the Tŷ Hafan logos and branding. Acorns Nurseries, South Wales Police and Principality building society were among those to claim a stall and assist with raffles and more.
offer at the Fun Day, including some created by ACT colleagues like Aisha Bailey, who attended the Hand-Crafted by Tŷ Hafan session with their own Volunteer Days.
Sorrel Mayo, Senior Fundraising Executive at Tŷ Hafan, said: “Huge thanks to the ACT staff volunteers who continue to give up their time to help Tŷ Hafan. Volunteers are hugely important to help with many aspects of Tŷ Hafan, but without their help, we simply would not have been able to pull off events such as the recent Tŷ Hafan Fun Day. We can’t thank ACT enough for playing such a big part in supporting Tŷ Hafan.”
For more on ACT Volunteer Days and how you can use yours, please email Emma Page.
In all, an estimated 1,500 people attended, so the annual Tŷ Hafan Family Fun Day is officially back! Playing a part in this important event was highly rewarding, educational and, most of all, fun! Now the only thing left to do is choose my next Volunteer Day!
There was a busy fairground for children and us volunteers assisted by putting up colourful signs. Welsh rugby star - and Tŷ Hafan ambassador - Leigh Halfpenny even made an appearance and was happy to pose with delighted fans for photos. For petrolheads, a procession of supercars were on display, includinga McClaren racing car, a Lamborghini and even an Aston Martin!
Following a tour of our skills centre in Cardiff, Nico knew this was where he wanted to be. He signed up for the Jobs Growth Wales (JGW+) programme and hasn’t looked back since. JGW+ is a training and development programme specifically for 16–18-year-olds looking for the skills, qualifications, and experience to get a job or into further training.
"I found lockdown so hard, I was just stuck in my bedroom, sat on my bed,” he added. “Now I’m curious to learn again and have had so much support from ACT to explore what I want to do next. JGW+ is definitely helping to make me more employable for the future.”
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The pandemic was challenging for many people, not least those in education. Nico, 17, from Cardiff struggled with online learning and like many young people started to disengage from school. “I found lockdown very difficult, especially not being able to go out and see friends. I just started to withdraw.”
The change in Nico since joining ACT has been enormous and it isn’t just Margaret who has noticed the shift. “My family and friends can’t believe the change in him as a person. Some friends I know are worried about the future of the young people in their lives, so I recommend ACT to them straight away. They’re fantastic."
Learners find new sense of confidence after joining ACT
With a bright future ahead of him, it isn’t just Nico who is happy about his career prospects. His grandmother, Margaret said: “Nico has always been a smiley person, but after Covid he lost that for a while. We are delighted to see him happy and excited about his future again and are so grateful for all of ACT’s support in helping him on his journey. We’ve got Nico back smiling again.”
Following the pandemic, there was a period of time where Nico wasn’t sure where his future lay. Now, he feels he’s back on track.
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Concerned about his future, Nico’s grandmother Margaret, a member of the Royal Voluntary Service for 44 years, reached out to us at ACT.
“From the moment he walked in, he knew he was in the right place” Margaret comments, “he felt totally at home and was excited by the different routes available to him.” Nico adds, “I was really quiet when I first joined ACT but over time I started talking to people more. My confidence has shot through the roof. I love it here.”
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Cheryl Pearcey, Quality Manager at Aspiration Training Wales Ltd. explains how they’re modernising learner journeys.
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Getting to know partnersour
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How have you and your team adapted to Covid-19?
What’s the biggest challenge your team faces?
Supporting learners, particularly in Health and Social care settings, to balance the working pressures with their qualification achievement and further motivating them to progress within the sector. Equally, working with employers on recruitment and retention of learners in this sector, which continues to have its challenges.
My team and I have applied mitigation successfully, incorporated a personcentred blended learning approach and revised and implanted new learner journeys.
Our best practice includes working together as leaders in safeguarding. Also the “Managing Learners at Risk” policy, plus getting the SER to you on time.
Who are you and what’s your role in your organisation?
Tell us something we wouldn’t know about you?
To continue to attend Quality and Best Practice meetings, getting involved with the ALN Panel, attending and promoting CPD and using the partner network newsletter to keep the company informed of ACT and partner activities. We’ll utilise BPM and partner meetings to understand the challenges we face and how other partners are addressing the same/similar challenges. A “peer inspection” will be undertaken ASAP.
Aspiration Training Wales Ltd is an award-winning specialist training provider, delivering high-quality apprenticeship programmes across England and Wales. Cheryl Pearcey, Quality Manager, explains how they’re modernising learner journeys.
What is your proudest moment working alongside ACT?
"My team and I have applied newrevisedlearningasuccessfully,mitigationincorporatedperson-centredblendedapproachandandimplantedlearnerjourneys."
Cheryl Pearcey, Quality Manager for Aspiration Training Wales Ltd.
I am a very proud Listening Samaritan (11 years service) and am currently on a sabbatical from my three- year role as Director of the Bridgend branch (mandatory role rotation). I will be resuming listening duties (four-hours shift per week), plus other roles within the branch in October. I will also take on the role of the Regional Training Officer for Wales in September (after the SER is submitted!).
What are your plans for the future with ACT?
Your review of our past featured book: Four Thousand Weeks: Time and how to use it, by Olive Burkeman
Books are free for the first 50 staff who request a copy (first come, first served basis) and could count towards your CPD hours (subject to suitability). Request your copy by emailing bookclub@acttraining.org.uk
In this Sunday Times bestseller, psychologist Dr Sophie Mort helps you unlock powerful new ways to believe in yourself. Do you want to know what your emotions actually are, where they come from and how to manage them when they threaten to overwhelm you? This practical and insightful guide tells you why we all feel anxious, stressed and insecure, then offers coping mechanisms. Simply put, it provides the tools to help you get the most out of life. For more on the book, visit: bit.ly/3BCjK5K
A Manual for Being Human,
Sam Holland
Want to take part in our next book club?
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This is just not another book on boosting productivity, but more an examination of our relationships with productivity and the finitude of our time on this planet. Burkeman looks at time management through a really refreshing lens, where rather than trying to figure out how to cram as much as we can into our limited time, we are encouraged to question why we are doing all these things, and whether they are adding value to our lives, our organisations and our families. Insightful, uplifting, humorous and important.
by Dr Sophie Mort
Farewell to…
Funke Koduah Saffron Miles Jonathan Ridout
Gemma Thain
Donna Moss Learning Assessor/TutorDevelopmentand
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Diana Oleksiuk JGW+ Skills Tutor
Aimee Howells JGW+ SupportLearningWorker
Steve Briggs Vicky GeraldineGalloniKnight
Lisa Michael Health & Social Care Assessor
Beca Channon JGW+ CoachLearning
Fiona Goulty Management AssessorApprenticeshipHigher
welcome to our newest recruits!
Sam Rogers CCPLD Assessor
Karuna Sparks Management & Business Services Trainer
This publication has been brought to you by the Marketing & Communications team.
Your ideas and input are always welcome!
Thank you to everyone who has contributed to this issue. If you have suggestions, stories or ideas you’d like to share in future issues please do get in touch with our communications team: communications@acttraining.org.uk
