LASA Fusion Winter 2022

Page 67

INSIGHTS FROM INDUSTRY

WHAT DOES SAFETY AND SECURITY LOOK LIKE AT YOUR RETIREMENT VILLAGE? SEVEN TIPS FOR IMPROVEMENT

W

hen asked the key reasons for moving into a retirement village, survey results for older Australians consistently identify an improved level of ‘safety and security’. That means the 24/7 Emergency Call System or Personal Emergency Response System installed within a community is of utmost importance. Fulfilling a promise to provide ‘Safety & Security’ weighs heavily on the minds of operational managers who seek to ensure quality systems that can be relied upon by residents to work when it counts. A good rule of thumb is to install or upgrade a new device fleet every three to five years. When you find yourself needing to assess your system, either due to a natural end of life or as a result of the impending 3G network shutdown, then there are some key features you should consider.

1. Easy to install

Installing a medical alarm can be difficult, especially if the system is hard-wired, and will require an electrician. Drawn out or complicated installations are unsettling for residents who don’t need the unnecessary intrusion in their homes. Features to look out for are ‘Plug and Play’ or ‘Ready to Use’, which should mean that the device comes pre-configured and may be installed by the village maintenance team.

2. Backup battery

Backup batteries provide the reliability of a system if a power outage occurs, and given some of the natural disasters of the last 18 months, it’s an important feature to consider. A medical alarm should have a backup battery, which works for at least 40 hours, and this is an AS4607 standard. It’s also important to consider that the device notifies care staff (SMS or email) whenever an offline event occurs.

3. Remote fleet management

A reliable medical alarm system nowadays should have the ability to be remotely managed. That means viewing device health, connectivity, and troubleshooting issues within the fleet all from one dashboard or app screen. To provide this level of information, these systems will need to be cloud-based and operate over data to transmit real-time or on-demand information.

4. Fast response times

When evaluating a new system, it’s worth considering the response times promised by the supplier. AS4607 Personal Emergency Response standards require a response time of 95 percent of calls answered in 120 seconds or less for Personal Emergency Response systems; however, some suppliers offer faster response times of 60 seconds or less. In the event of a real emergency, every second counts.

5. Dashboard and app integration

Purpose-built dashboards and apps can make working with a fleet of medical alarms much easier to manage over the long term. These dashboards provide an improved level of reporting which can save time and help you provide better support to residents with higher needs.

6. Cellular based

Cellular connection is a reliable feature of a medical alarm. In a power outage, landlines can be disconnected, meaning medical alarms that are not SIM-enabled will no longer work. A 4G VoLTE device provides a cellular connection, where systems will operate even if an outage occurs. It has an improved connectivity and voice quality than a 4G LTE line, Continued on page 68

67


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Fresh Ideas

10min
pages 92-94

Modified football offers many benefits

2min
pages 90-91

Award-winning care

3min
pages 88-89

Helping people regain their lives

5min
pages 85-87

The power of community

4min
pages 82-84

VMCH’s award-winning dementia care unit

4min
pages 79-81

Demystifying portable air purifiers

4min
pages 75-76

It’s time to drive digitalisation in home care

3min
pages 72-74

How to prepare for a cyber attack

3min
pages 70-71

The three faces of workplace fatigue

4min
pages 63-66

What does safety and security look like at your retirement village?

3min
pages 67-69

Managing injury claims successfully

3min
pages 60-62

Understanding care needs of LGBTI people with dementia

4min
pages 52-53

Building workforce resilience in aged care

5min
pages 54-56

Improving oral health care in aged care

3min
page 51

Positioning your organisation to maximise its future

2min
page 57

Dying to know cafes

3min
pages 49-50

Help stop elder abuse

3min
pages 45-46

Palliative care must be core businesss

3min
pages 47-48

Alino Living embarks on innovative new workforce program

4min
pages 39-40

The rise of the nurse practitioner in aged care

5min
pages 36-38

Reshaping retirement

2min
page 41

Leading the way towards a dementia-friendly Australia

4min
pages 33-35

Maximising your income stream

4min
pages 28-30

Skills training alone is not enough for future aged care leaders

2min
page 27

LASA Next Gen Ambassador spotlight

4min
pages 25-26

Too much of a good thing technology’s real competitive advantage

4min
pages 23-24

Chairman’s Column

4min
pages 7-8

CEO’s Column

3min
pages 9-10

Guest Column UTS Ageing Research Collaborative

5min
pages 11-14

The customer experience should be our business

4min
pages 19-20

Australia has spoken

2min
pages 15-16

Home care: one program to rule them all?

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