INSIGHTS FROM INDUSTRY
IT’S TIME TO DRIVE DIGITALISATION IN HOME CARE
HOW TO SELECT A SOFTWARE PROVIDER TO DRIVE YOUR BUSINESS INNOVATION
T
here is no doubt that the pandemic has brought many changes to our lives across all generations. For older generations, the ‘new normal’ means increasing interactions with technology in their everyday life.
The Smart Homes for Senior project, run by a specialist notfor-profit care provider McLean Care and supported by the Australian government’s Department of Health, showed some positive results particularly as it enabled many of the users to maintain contact with family members as the country went into lockdown. With the number of elderly Australians receiving home care almost overtaking the number of people living in residential aged care, going digital is no longer a nice-to-have for home care, but a musthave. For home care providers that want to remain appealing in a competitive marketplace, now is the time to digitise processes and leverage the right tools to generate better care for home care service users. Like any change, challenges can sometimes follow but by choosing the right home care software provider, they can be easily overcome. The three attributes you should look for when selecting a software provider for your home care business are:
72
Technology is part of our new normal.
•
customer support
•
real-time data, and
•
continuous improvement.
A dedicated customer support team
Going digital means doing away with outdated processes and systems and embracing efficiencies, both in terms of staff time and expenditures. Going digital is not about replacing carers but about automating processes and giving people more time so that they can focus on delivering high quality care services. Here are four key points your software provider should be offering as standard:
