Ibs book text

- 2017 -

HOSPITALITY MANAGEMENT SOLUTIONS - by design

HOSPITALITY MANAGEMENT SOLUTIONS - by design

OUR JOURNEY EVOLUTION Our EPOS-based hospitality management solutions save profitable multi-site enterprises money, time & resources.

Our solutions operate exclusively in the cloud. They are regularly updated so clients access the very latest cuttingedge innovations. Our reputation for highly personal service is a tribute to the professionalism of all who fly the IBS flag.

CREDENTIALS • • • • • • •

26 years providing hospitality management systems by design All our products and solutions operate 100% in the cloud 1000s of our terminals used by 100s of sector leading hospitality clients In-house dedicated technical support and installation teams 6 core online EPOS-based products designed & perfected by development team Live data ready for analysis and action within seconds £2bn+ annual sales and purchases through our systems across 4 continents • Use 5 service styles in any relevant operational combination • Solutions easily configured for 8 key service sectors

HOSPITALITY MANAGEMENT SOLUTIONS - by design

A PERSONAL TOUCH All our clients put their guests satisfaction at the centre of everything they do. This mirrors our own philosophy to do the same with the operators we work with an on-going daily basis. Whether it is specifying a solution, managing an installation or providing support or consultancy advice, we are proud of the consistency and commitment to an unrivalled friendly, personal approach.

HOSPITALITY MANAGEMENT SOLUTIONS - by design

EMPOWERMENT Our solutions are configured to meet satisfy an operator’s existing operational requirements.

Once set-up, the system intuitively does the rest, seamlessly tracking, recording, analysing and reporting on the data it gathers. Bespoke business intelligence and reports are shared to a timetable that meets daily operational and management requirements.

HOSPITALITY MANAGEMENT SOLUTIONS - by design

LIFE IN THE CLOUD All our systems and products operate exclusively in the cloud and have done for over eight years.

We were and are pioneers. The first EPOS-based technology business to have the confidence and capability to totally transition across in order to give our clients easy, safe data storage and almost instant access to data and business intelligence.

HOSPITALITY MANAGEMENT SOLUTIONS - by design

PARTNERSHIPS We work closely with our clients and third parties to manage multi-channel pressures, streamlining platforms and systems so we always place the emphasis on a great guest experience. Our collective goal is to achieve a seamless omnichannel customer experience through cross-channel data synchronisation, easy promotions and loyalty programmes so operators can offer an unprecedented personal customer service.

HOSPITALITY MANAGEMENT SOLUTIONS - by design

INTEGRATED APPLICATIONS We are constantly enhancing end-user value for operators who use our cloud-based EPOSdriven technology tools. We integrate our multi-channel hospitality management solutions with the numerous third party apps and systems. And we’re adding more all the time. This seamless data sharing capability helps hospitality operators do better business free from unnecessary duplication and expense.

HOSPITALITY MANAGEMENT SOLUTIONS - by design

FUTURE TECHNOLOGIES

The digital and social media revolutions have changed forever how we view and use technology, both as operators and as customers. Our goal is to ensure our clients can always provide a seamless omnichannel customer experience through cross-channel data synchronisation, easy promotions and loyalty programmes, irrespective of the device or the location or the time.Â

RESTAURANT

BAR

FINE DINING

BAR CATERING

FAST FINE SERVICE DINING

RESTAURANT HOTEL

FAST SERVICE KIOSK

POS TERMINAL CATERING

EDUCATION HOTEL

KIOSK CASUAL DINING

BAR FAST SERVICE CATERING EDUCATION

RESTAURANT CATERING HOTEL CASUAL DINING

HOSPITALITY MANAGEMENT SOLUTIONS - by design

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8

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We are actively involved in Propel’s Multi-Club. As the exclusive EPOS technology sponsor, we attend three major conferences each year in London and Oxford while our managing director Gareth Powell writes a regular technology column in Propel Quarterly, the hospitality sector’s essential businessto-business publicationF I Nfor hospitality E D I N Ithe NG B AR industry.

RE STAURANT

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C A S UA L D I N I N G

£2BN SALES AND PURCHASES EVERY YEAR

5 SERVICE STYLES

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HOSPITALITY MANAGEMENT SOLUTIONS - by design

POSLINK TOUCHSCREEN EPOS TECHNOLOGY Our real-time 100% cloud-based POSLink touchscreen EPOS solution simplifies ‘point of service’ purchasing and enhances the entire guest experience. We have five different but complementary service styles that are easily configured and combined to cater for every type of hospitality environment, no matter how complex or diverse.

POINT OF SERVICE • • • • • • • • • • • • • •

Disable item Receipt history Transaction recall Kitchen label printing Complimentaries by reason Refunds/voids by reasons Discounts by reason Paid out/petty cash by reason Deposits taken/deposits used Age check & refusal register Ledger sales/settlements Bill order numbers/bill numbers Quick send to kitchen Stock countdown on buttons

• • • • • • • • • • • • •

Conversational ordering/ condiment Email reports from till Wastage entered directly on tills Recipe/dietary/nutritional info (allergen compliance information) Home delivery by post code Customer look-up directly from terminals/POS Interface to scales CCTV interface Scanning & bar coding option Integrated chip’n’pin Third party table reservation interface Loyalty interface Full table service functionality

• • • • • • • • • •

E-mail receipts Customer names/notes Pre-book & hold tables Table spend/limits Table food waiting time Food course recognition Order by seat Join tables together (on table plan) Multiple bills/table Shared billing (by customer and tender types) • Upselling prompts • Auto-voucher printing at the point of sale

HOSPITALITY MANAGEMENT SOLUTIONS - by design

5 POSLINK SERVICE STYLES A single touchscreen EPOS solution that is easily and quickly configured to operate five different service styles. Operators can select from table, quick service and kiosk styles within the same outlet. They can be used in any combination and switched to meet the demands of the business as and when appropriate.

TABLE, TABLET & MOBILE

• Table floor plan with integration to third party reservation systems • Multiple service charge options automatically or manually applied • Tips facility • Hold tables for a customer • Join tables (floor plan) • Multiple floor plans • Intuitive offers and adjustment • Order by seat • Guest name • Integrated wi-fi card payment • Reorder drinks • Handheld order taking

QUICK SERVICE • • • • • • •

Fast selling screen Staff prompts for upselling Conversational ordering Quick send to kitchen Automatic next order numbers Intelligent fast cash tendering Integrated card payments (wave & pay) • Discounts and promotions • Receipt vouchers • Product information including nutrition & dietary (allergen information compliance)

KIOSK SERVICE • • • • • • • • • •

Customer self-service screen Customer prompts for upselling Integrated scanners for barcodes Photographs of selling items on each button Send to prep printers for hot food collection point Automatic next order numbers Integrated card payments Discounts and promotions Receipt vouchers Customer help

HOSPITALITY MANAGEMENT SOLUTIONS - by design

POSLINK KITCHEN VIDEO MANAGEMENT SYSTEM The POSLink Kitchen Video Management System offers precision control wherever food is prepared and served. Our KVMS monitors the path of food orders through busy kitchens and records food order pathways from start to finish to provide lots of useful statistical data. The system is configurable for food-to-go, QSR, pub restaurants and fine dining environments.

• • • • • • • • • • • • •

Reduces service times Improves operational efficiency Orders appear onscreen in seconds Colours indicate courses and times Customer waiting alarms for service times Easy to peg and recall order tickets Onscreen time-zone and performance reports Menu card options with detailed recipes and graphics www accessible Ideal for single and multiple operators Quick-send feature Live, real-time reporting Multiple screens can be used to control

the pass area, hot and cold cooking areas and collection points • Check kitchen status on any POSLink screen • Can be used in conjunction with kitchen printers • Orders can be easily dragged and dropped around the screen to emulate sliding tab system • Orders can be received from POSLink terminals, handheld or tablet units • Chute management system for QSR service • KVM Statistic reports at the push of a button • Counters for total meal items to be cooked • Touchscreen for ease of use • Images can be used on screen to overcome language barriers

HOSPITALITY MANAGEMENT SOLUTIONS - by design

All transactions and stock movements available for analysis within seconds of them taking place and data, sales and stock reports can be viewed 24/7.

STOCKLINK ONLINE POS CONTROL • Online real-time updates to any POS • Date/time planned POS updates • Full EPOS estate management • EPOS overview and POS monitoring • Centralised data

• Deposits redeemed/refunded/forfeited • Deposits reports • Ledgers report RECIPE/MENUS • Pre-cost and plan recipes • Menu designs and planning • Cooking instructions and prep notes • Weekly menu cycle planning • Nutritional dietary requirements and allergens

STOCK MANAGEMENT • Supplier requisitions • Predictive purchase ordering • Deliveries • Invoices • Returns/credits • Wastage at the point of sale • Wastage via back office • Stock transfers between outlets • Internal ordering/CPU production • Detailed stock reporting • Stock holding reports • Supplier performance reports • Detailed wastage analysis • Handheld stock taking

ONLINE ORDERING & SHOPPING • Online stores • Customer deliveries • Customer collections • Menu management • Advance credit/debit card payments • Business account payment • Fully embedded into branded www • Production sessions and online reports • Fully integrated into StockLink

ACCOUNTS & DEPOSITS • Ledger account posting by customer • Deposits received by customer

REPORTING • Enterprise central reports • League tables

• • • • • • •

Dashboards and KPIs Group weekly reports Weekly business sheets Profit and loss Basket analysis Sales reports with drill-down analysis Real-time reports defined by date, location, product • Performance reports • Stock reports • EPOS alerts and warnings LABOUR MANAGEMENT • Employee records • Biometric clock-on/clock off • Time and attendance • Labour cost reporting • Staff performance report GIFT CARDS • Generate gift cards from Head Office • Gift card sales at point of sale • Expiry dates and top-ups • Gift card reporting • Gift Vouchers

CASH MANAGEMENT & REPORTING • Cash Management • Issue POS and staff floats • Cash declare POS and staff • Cash declare reports • Management business sheets • Management P&L • Sales reporting ROOM BOOKINGS • Real-time guest management for pubs and • hotels • Integrates to POS • Room booking diary • Guest registration • Guest invoice • Handles and tracks deposits • Automatically posts bills to the room • Records guest details • Occupancy and spend per guest reports • Invoices settled at any POS terminal or handheld device

HOSPITALITY MANAGEMENT SOLUTIONS - by design

STOCKLINK ENTERPRISE StockLink Enterprise is a complete and indispensable real time head office management system designed to benefit an entire organisation. Real time reporting provides the proofs and business drivers for finance, purchasing, marketing, human resources and customer services. Instant reporting and key performance indicators enable the management team to identify and deal with issues quickly and effectively.

• • • • • • • • • • • • • •

Group weekly reports Dash boards Enterprise head office POS reports Enterprise head office stock reports Estate POS management Accounts export Drill down reports to receipt level Emailed snapshot daily reports Mobile dash board reports Centralisation of EPOS data Centralisation of suppliers & product data Financial business calendar Budgets KPI reporting

HOSPITALITY MANAGEMENT SOLUTIONS - by design

STOCKLINK ONLINE SHOPPING Online shopping adds a new dimension and revenue stream for a minimal investment and optimum profitability. And it improves the customer experience by cutting queues and speeding up the purchasing process. Simple to use and manage, customer ordering becomes another ‘outlet’ using our EPOS-driven, cloud-based technology.

• Deliveries • Collections • Menu times • Integrates with website • Advanced payment by card • Account customers • Online stores • Fully integrates to store sales • Real-time stock depletion • Third party app options • Third party API options

HOSPITALITY MANAGEMENT SOLUTIONS - by design

STOCKLINK LOYALTY A genuinely effective sales and marketing vehicle, this module provides cost-effective online loyalty and promotions to increase footfall, customer spend and boost profits. Activity can be monitored and measured through normal business reporting. A three-in-one loyalty card gives marketeers and operators numerous campaign opportunities. Clever design tools help them stay on message and protect brand integrity.

• • • • • • • • • •

Multiple loyalty schemes Cashless Discounts Product promotions Extensive loyalty reports Bespoke customer letters Loyalty timed events Loyalty rewards Customer bonus rewards Voucher redemption

• • • • • • •

Customer feedback cards Smart phone integration QR bar codes Mifare Swipe cards Digital stamper cards (buy 5 coffees 6th free) Print your own vouchers at point of sale