Hospitality Management Solutions - by design
70/00/15/00
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HEX #23B9D6
75/15/20/00
RGB 028/163/194
HEX #1CA3C2
80/25/20/05
RGB 000/142/178
HEX #008EB2
90/40/30/25
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HEX #706F6F
Inspired
2016
25
Of Intelligent Business Systems
25
25
YEARS OF INTELLIGENT BUSINESS SYSTEMS
25
YEARS
YEARS
Of Intelligent Business Systems
YEARS OF INTELLIGENT BUSINESS SYSTEMS
7 Education
key service sectors catered for
4
USED ACROSS Catering
Casual Dining
Fine Dining
CONTINENTS Kiosk
Fast Service
Pub
bn+
3 SERVICE STYLES quick service, table & kiosk
per year combined sales and purchases
of customers using
of IBS terminals
4
Live cloud data from point of sale to head office in
less than 4 seconds
An Introduction to our
INSPIRED WORLD
25 YEARS
developing and providing hospitality management systems.
100% All our products operate
Welcome to our inspirational world of sophisticated technology. Inside you can explore our EPOS-based software products and services. These are used by numerous successful and profitable multi-site hospitality operators. They all benefit from our bespoke hospitality management solutions designed and developed to operate 100% in the cloud (unlike the vast majority of our rival technology providers who are still playing catch up with us). And have been doing for 25 years as we celebrate our silver anniversary this year. The technology has undergone a digital revolution in the last quarter of a century but our commitment to innovation and cutting edge technology remains as strong as it did when we first opened for business. Enjoy exploring our world. If you have any questions call us on 01280 709400.
Gareth Powell - Managing Director Intelligent Business Systems Alternatively, we’re actively involved in Propel’s Multi-Club and attend three major conferences each year in London and Oxford. You can also read my technology insight articles in Propel Quarterly, the hospitality sector’s essential business-tobusiness publication for our industry.
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Freedom “We wanted to work with a technology provider that built and managed its own system rather than simply re-supplying products.� Thomas Foulser Inception Group
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Our hospitality management solutions are designed to save you money, time and resources. And increase your profitability. They work 100% in the cloud and have been developed specifically for the challenging but inspiring hospitality sector over 25 years. Our technology tools give you watertight controls and the essential intelligence to help your decision-making, no matter how big or complex your operation. You can keep a tight rein on your margins with automated, intuitive staff, stock, production, pricing and cost control options. In addition, there are exciting innovations such as loyalty and online shopping to win and retain customers. Whatever your needs, our systems give you the freedom to do what you do best even better.
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Intelligence Every transaction your operation makes is tracked and recorded in the cloud and is available for analysis within seconds. This gives you instant and unprecedented access to key data and essential information to help you save costs and boost profits. You simply decide the info you want and our systems intuitively do the rest. Our technology tools are regularly updated so your solutions are always totally future-proofed and remain at the cutting edge of digital technology.
“Our end goal is to deliver data to head office and StockLink is integral to that achievement.� Marc Dawson Revolution
Our multi-purpose solutions and products are easily configured to operate in the following hospitality sectors.
Catering
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Education
Casual Dining
Fine Dining
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Kiosk
Fast Service
Pub
Effortless Our 100% cloud-based touchscreen solutions effortlessly improve how you operate and manage your enterprise. There are three service style options (quick service, table and kiosk). Numerous up-selling, promotional modules and grouping prompts are also available to ensure you sell more and add tangible value to the guest experience. Complex processes are simplified and run seamlessly on desktop, tablet and handheld terminals. A kitchen management video system intuitively controls your kitchens and provides lots of superb food preparation and delivery performance data.
“Our success at Peach reflects the quality of our people and our partners. Like the team at Intelligent Business Systems. They provide our EPOS, business management solutions and realtime reporting and intelligence. All of which helps us create the best pubs in Britain’s market towns and ensures we have the best technology tools to constantly strive to be peachy.” Hamish Stoddart Peach Pubs
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Intuitive With our technology you control all aspects of your solution rather than letting it dictate how your business operates. Together, we simply configure the system to meet your existing operational requirements. The solution intuitively does the rest. It seamlessly tracks, records, analyses and reports on the data it collects. This information and bespoke business intelligence and reports are delivered and shared with your key people to a timetable that meets your daily operational and management requirements.
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“Transaction time is vital to us during our busy periods.� Alex Heynes Vital Ingredient
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Integrated We constantly add end-user value to our cloud-based EPOS-driven technology tools. We integrate our multichannel hospitality management solutions with third party apps and systems such as PayPal, LiveRes, Flypay S4 Labour, ResDiary and many others. This seamless data sharing capability helps hospitality operators do better business free from unnecessary duplication and expense.
“Built into the existing point of sale systems, paying by PayPal simply becomes another payment option for customers, with little change needed from the retailer. Customers can leave their wallet or purse at home and pay using their phone or tablet.� Rob Harper Head of Retail Services. PayPal UK.
With 173 million shoppers (20 million UK shoppers) and 7 million businesses worldwide, PayPal is the faster, safer way to pay and get paid online, on mobile and in store. PayPal allows people in 203 countries to send payments in 26 currencies (without sharing financial information) while allowing them the flexibility to pay using their account balances, bank accounts (where available) and credit and debit cards in various markets.
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© David Griffin
Successful We work with many successful hospitality concepts and brands, popular household names you recognise because that’s where you eat and drink yourself. You have probably seen our solutions in action without even realising it. After all, they are so easy to use, reliable and
robust you don’t notice them. The data from our solutions feeds the decisionmaking processes of our clients, enabling them to make genuinely informed choices about how to make their businesses perform even better.
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“As a growing multisite operator, we wanted to ensure that we selected the right systems solution partner to support our business goals.” Martin Glinski Rick Stein
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IBS WITHin the cloud Location 1
A safe and secure platform for all our systems
Any number of outlets can be added as your enterprise expands, no matter how complex or sophisticated your operational infrastructure.
Hosted SQL StockLink Online RESTAURANT
POS 1
POS 2
StockLink Online sits in the cloud and powers numerous EPOS-driven tools to help your business perform more effectively.
POS 3
Sales data and POS changes are applied in real-time without interrupting service.
Location 2 BAR
POS 1
Information, data and reports are accessed 24/7 on any device anywhere in the world where you have an internet or Wi-Fi connection.
POS 2
Location 3
BAR
POS 1
POS 2
HOTEL
POS 3
Tablet PC
Laptop Mobile Device
RESTAURANT
POS 4
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POS 5
POS 6
Site PC H/O User Inspired 2016 / p.17
POSLink Touchscreen Technology A real-time 100% cloud-based EPOS solution that simplifies ‘point of service’ purchasing and enhances the entire guest experience
POINT OF SERVICE • Disable item • Receipt history • Transaction recall • Kitchen label printing • Complimentaries by reason • Refunds/voids by reasons • Discounts by reason • Paid out/petty cash by reason • Deposits taken/deposits used • Age check & refusal register
• Ledger sales/settlements • Bill order numbers/bill numbers • Quick send to kitchen • Stock countdown on buttons • Conversational ordering/ condiment • Email reports from till • Wastage entered directly on tills • Recipe/dietary/nutritional info (allergen compliance information) • Home delivery by post code • Customer look-up directly from terminals/POS Inspired 2016 / p.18
• Interface to scales • CCTV interface • Scanning & bar coding option • Integrated chip’n’pin • Third party table reservation interface • Loyalty interface • Full table service functionality • Table names • Customer names/notes • Pre-book & hold tables • Table spend/limits
• Table food waiting time • Food course recognition • Order by seat • Join tables together (on table plan) • Multiple bills/table • Shared billing (by customer and tender types) • Upselling prompts • Auto-voucher printing at the point of sale
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POSLink Service Styles Select from three different but complementary service styles that are easily configured to cater for every type of hospitality environment Table • Table floor plan with integration to third party reservation systems • Multiple service charge options automatically or manually applied • Tips facility • Hold tables for a customer • Join tables (floor plan) • Multiple floor plans • Intuitive offers and adjustment • Order by seat • Guest name • Integrated wi-fi card payment • Reorder drinks • Handheld order taking
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Kiosk Service
Quick Service
• Customer self-service screen • Customer prompts for upselling • Integrated scanners for barcodes • Photographs of selling items on each button • Send to prep printers for hot food collection point • Automatic next order numbers • Integrated card payments (wave & pay) • Discounts and promotions • Receipt vouchers • Customer help
• Fast selling screen • Staff prompts for upselling • Conversational ordering • Quick send to kitchen • Automatic next order numbers • Intelligent fast cash tendering • Integrated card payments (wave & pay) • Discounts and promotions • Receipt vouchers • Product information including nutrition & dietary (allergen information compliance)
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POSLink Kitchen Video Management System Manage your entire food operation from kitchen to customer - and improve the food pathway and access great performance stats • Reduces service times • Improves operational efficiency • Orders appear onscreen in seconds • Colours indicate courses and times • Customer waiting alarms for service times • Easy to peg and recall order tickets • Onscreen time-zone and performance reports • Menu card options with detailed recipes and graphics
• www accessible • Ideal for single and multiple operators • Quick-send feature • Live, real-time reporting • Multiple screens can be used to control the pass area, hot and cold cooking areas and collection points
• Orders can be easily dragged and dropped around the screen to emulate sliding tab system • Orders can be received from POSLink terminals, handheld or tablet units • Chute management system for QSR service
• Check kitchen status on any POSLink screen • Can be used in conjunction with kitchen printers
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StockLink Online A smart, intuitive online operational solution that facilitates watertight controls, including POS management, stock reporting, cash management business sheets POS CONTROL
RECIPE/MENUS
LABOUR MANAGEMENT
ROOM BOOKINGS
• Online real-time updates to any POS • Date/time planned POS updates • Full EPOS estate management • EPOS overview and POS monitoring • Centralised data
• Pre-cost and plan recipes • Menu designs and planning • Cooking instructions and prep notes • Weekly menu cycle planning • Nutritional dietary requirements and allergens
• Employee records • Biometric clock-on/clock off • Time and attendance • Labour cost reporting • Staff performance report
STOCK MANAGEMENT
ONLINE ORDERING & SHOPPING
GIFT CARDS
• Supplier requisitions • Predictive purchase ordering • Deliveries • Invoices • Returns/credits • Wastage at the point of sale • Wastage via back office • Stock transfers between outlets • Internal ordering/CPU production • Detailed stock reporting • Stock holding reports • Supplier performance reports • Detailed wastage analysis • Handheld stock taking
• Online stores • Customer deliveries • Customer collections • Menu management • Advance credit/debit card payments • Business account payment • Fully embedded into branded www • Production sessions and online reports • Fully integrated into StockLink
• Generate gift cards from Head Office • Gift card sales at point of sale • Expiry dates and top-ups • Gift card reporting • Gift Vouchers
• Real-time guest management for pubs and hotels • Integrates to POS • Room booking diary • Guest registration • Guest invoice • Handles and tracks deposits • Automatically posts bills to the room • Records guest details • Occupancy and spend per guest reports • Invoices settled at any POS terminal or handheld device
•
ACCOUNTS & DEPOSITS • Ledger account posting by customer • Deposits received by customer • Deposits redeemed/refunded/forfeited • Deposits reports • Ledgers report
REPORTING • Enterprise central reports • League tables • Dashboards and KPIs • Group weekly reports • Weekly business sheets • Profit and loss • Basket analysis • Sales reports with drill-down analysis • Real-time reports defined by date, location, product • Performance reports • Stock reports • EPOS alerts and warnings
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CASH MANAGEMENT & REPORTING • Cash Management • Issue POS and staff floats • Cash declare POS and staff • Cash declare reports • Management business sheets • Management P&L • Sales reporting
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StockLink Head Office A head office management solution that gives you the big picture with illuminating real-time business intelligence • Group weekly reports • Dash boards • Enterprise head office POS reports • Enterprise head office stock reports • Estate POS management • Accounts export • Drill down reports to receipt level • Emailed snapshot daily reports
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StockLink Online Shopping Real-time online ordering and purchasing for faster, flexible, better sales • Deliveries • Collections • Menu times • Integrates with website • Advanced payment by card • Account customers
• Online stores • Fully integrates to store sales • Real-time stock depletion • Third party app options • Third party API options
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StockLink Loyalty A cost effective, highly-focused online marketing and promotions creator and analyser • Detailed customer screens • Multiple loyalty schemes • Points • Cashless • Discounts • Product promotions • Extensive loyalty reports • Bespoke customer letters • Loyalty timed events
• Loyalty rewards • Customer bonus rewards • Voucher redemption • Customer feedback cards • Smart phone integration • QR bar codes • Mifare • Swipe cards
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Support Manned helpdesk
Remote troubleshooting
Project management teams
Want to find out more about our hospitality management solutions - by design? Call us on 01280 709400
Third party support networks
On-site & remote project technicians, support and training
Own installation teams
Installations ‘go live’ support on the day with remote/on-site assistance
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Managed services support
Intelligent Business Systems St James Road Brackley Northants NN13 7XY Tel: 01280 709400
We are proud to partner with world class manufacturers respected for the quality and reliability of their hardware and support
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Hospitality Management Solutions - by design
CMYK 70/00/15/00
RGB 035/185/214
HEX #23B9D6
Inspired
CMYK 75/15/20/00
RGB 028/163/194
HEX #1CA3C2
CMYK 80/25/20/05
RGB 000/142/178
HEX #008EB2
CMYK 90/40/30/25
RGB 000/100/127
HEX #00647F
CMYK 00/00/00/70
RGB 112/111/111
HEX #706F6F
www.ibs-systems.co.uk
2016