Rooms Division

(CHIA)

AHLEI, STR Global, and ICHRIE have collaborated to offer this industry certification for undergraduate and graduate hospitality management students. CHIA is the leading hotel-related certification for hospitality and tourism students. It provides evidence of a thorough knowledge of the foundational metrics and definitions used by the hotel industry. Recipients have proven that they can do the calculations and interpret the results, demonstrating an ability to analyze various types of hotel industry STAR (Smith Travel Analytical Reports) data and make strategic inferences based on that analysis. The certification also reflects a comprehensive understanding of benchmarking and performance reports.

Core content areas include:

Material can be presented in a variety of formats, including capstone classes, stand-alone labs, and workshops. Students must take a 50-question exam American Hotel & Lodging Association and receive a score of 70% or higher upon the recommendation of the Education & Certification Advisory Council hereby recognizes to earn the certification. has successfully completed the (Students not ready for the full CHIA? Certification in Hotel Industry Analytics HIFIA—Hotel Industry Foundations and Introduction to Analytics—provides an Issue Date abbreviated introduction to the reports Expiration Date and metrics.) Professors MUST complete a Trainer experience conducted by the STR Share Center to teach the program at their school.

Chris Jones President & Chief Executive Officer SA Certificate Number ©2020 All rights reserved.

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Service Professional (CGSP)

Guest serviceis the foundation of hospitality and tourism.

That’s why every hospitality management student should earn the Certified Guest Service Professional (CGSP®) designation, the leading professional certification for those in service professionals like hospitality and tourism. AHLEI’s Guest Service Gold® training program prepares students for the CGSP examination and gives them insight into the guest service traits that employers look for in qualified candidates for hospitality positions.

AHLEI OFFERS TWO VERSIONS OF THIS TRAINING:

1. Guest Service Gold: Golden Opportunities 2. Guest Service Gold: Tourism

Both teach these seven traits, with Golden Opportunities focused on lodging scenarios and Tourism focused on travel and tourism scenarios:

Recovery: Turn It Around Provide an Individualized Experience Be in the Know Inspire Others Be All In Include Everyone

How do I add Guest Service Gold to my program?

Guest Service Gold and the CGSP® are ideal for an introductory hospitality course, a lodging operations course, or supervision course. Because it can easily be taught in a single class session, it can be one of the first lessons new students learn—boosting their confidence with a professional certification early in their educational process. Guest Service Gold can be offered online for individual study or presented in class. Print instructor resources are available for an additional fee to assist instructors with presenting the material and exam.