SPECIAL ADVERTISING SECTION
FACES of
AMARILLO 2017
No one understands the local market better than the professionals that do business in Amarillo every day. Whether you’re new to town, or you simply find yourself in need of a new product or service, who should you call? Flip through our Faces of Amarillo profiles, and meet the individuals behind the companies that make Amarillo a great place to live. From medical care to financial advice, these are the folks you can turn to when you need help.
FACES of
AMARILLO 2017
THE FACE OF
PERSONALIZATION
Accent Embroidery Personalized gifts are always thoughtful, which is why Accent Embroidery continues to provide customers with one-of-a-kind pieces that can’t be found elsewhere. Patrons can peruse the gift shop for something special or bring in a garment, bag or accessory that needs a final, personal touch. But personalization doesn’t stop there. Accent Embroidery can personalize caps and jerseys for an entire baseball team or create personalized banners or promotional 50
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
3433 Plains Blvd. | 352.3600 accent-embroidery.com
products for local businesses. “We do logos, monograms and specialty items, whether it’s for a large corporation, a team order, or one item,” says owner Rhonda Fletcher. “We treat each project with precision and attention to detail. “We built our business on excellent customer service,” she continues. “We love working with people – whether they want 100 items, 10 or just one.”
FACES of
AMARILLO 2017
THE FACE OF
CREDIT UNION BANKING
Amarillo Community Federal Credit Union No one has your back like family. The staff and management at Amarillo Community FCU feel that way about the community. When you’re a member of Amarillo Community FCU, you can count on them to look out for you and your family. And, when you visit a branch, you’ll be
Main Office | 6100 I-40 West | 358.7561 BNSF Branch | 1619 Pecos St. Grand Branch | 2410 N. Grand St. Ross Branch | 2323 Ross-Osage Tyson Branch FM Road | 1912 and Hwy. 66E Western Branch | 6030 S. Western St. Pampa Branch | 900 N. Hobart St., Pampa | acfcu.org greeted with a smile and provided financial services that can help you for life. To start a different way of banking, visit any Amarillo Community FCU location today. Amarillo Community Federal Credit Union has seven locations to serve their 35,000 members.
SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
51
FACES of
AMARILLO 2017
THE FACE OF
PEDIATRIC CARE
Amarillo Children’s Clinic The doctors at Amarillo Children’s Clinic have devoted their careers to caring for children. Opened in 1998, Dr. Shari Medford joined the practice in 2000, while Dr. Rebecca Scott arrived in 2005. Together with four nurse practitioners, they tend to regular well visits and urgent calls in the middle of the night. “We’re always on call,” says Practice Administrator Kelly White. “They are the most caring doctors I’ve ever worked with, and I’ve been doing this for 30 years.” Dr. Medford completed her undergraduate work at Hendrix College in Arkansas and completed 52
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
17 Care Circle | 468.6277 amarillochildrensclinic.com
medical school at the University of Arkansas. She went on to finish her postdoctoral work at the University of Oklahoma and completed a fellowship in Pediatric Infectious Diseases at St. Jude Children’s Research Hospital, Le Bonheur Children’s Hospital in Memphis, and the University of Tennessee. Born and raised in Amarillo, Dr. Scott completed her undergraduate degree at Baylor University and went on to Baylor College of Medicine in Houston. She’s held the position of chief resident at Baylor College of Medicine, as well as one of the Top Ten Women at Baylor University.
FACES of
AMARILLO 2017
THE FACE OF
EYE CARE
Amarillo Family Eyecare
2921 I-40 West, Suite 300 | 322.3937 | amarillofamilyeyecare.com At Amarillo Family Eyecare, patients are greeted by name and given quality care from start to finish. “Even as AFE grows, our values remain the same. We want to provide the best medical care and customer service possible,” says Dr. Mackenzie Weir. “We strive to be different from other offices, where patients can feel like just a number.” With the addition of Dr. William R. Chafin this year, the physicians have a combined 41 years of optometric experience. Their focus is on maintaining a small-town atmosphere within a big-city practice. “Our services are performed thoroughly,” says Dr. Weir. “We do not want our patients to feel shuttled in and out of our office. Our schedule is purposefully designed to accommodate our desire to listen, understand concerns, and educate our patients.
SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
53
FACES of
AMARILLO 2017
THE FACE OF
PEDIATRIC DENTAL CARE
Amarillo Pediatric Dentistry & Orthodontics
2455 I-40 West | 350.5437 | 3501 Soncy Road, Suite 129 | 376.4770 | amarillopediatricdentistry.com
At Amarillo Pediatric Dentistry & Orthodontics, every child receives expert dental care in a safe, supportive environment, which is essential for establishing lifelong comfort in the dentist’s chair. Parents are always welcomed back to watch or hold their child’s hand. According to Dr. Shane Moore, good communication is everything. “You don’t send your child back to the pediatrician when they’re 2 for their immunizations, and we don’t expect that here. We want parents to know what’s going on. We stress 54
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
parent involvement,” he says. “We are specifically prepared and expertly trained. Our doctors go to a lengthy two- to three-year residency to train to be a pediatric dentist. We have the only board trained diplomat pediatric dentists in Amarillo.” Amarillo Pediatric Dentistry & Orthodontics is the onestop-shop dental home for the entirety of childhood. “We want to meet them when they’re 1,” says Dr. Moore, “and take care of them for the next 18 years.”
FACES of
AMARILLO 2017
THE FACE OF
ORTHODONTICS
Amarillo Pediatric Dentistry & Orthodontics
2455 I-40 West | 350.5437 | 3501 Soncy Road, Suite 129 | 376.4770 | amarillopediatricdentistry.com
Chief Orthodontist Dr. Mike Ross knows that getting braces isn’t only about achieving a picture-perfect smile. It’s about developing a relationship with each patient and changing their lives for the better. “I’m a firm believer that it’s a lot more than straight teeth. When it comes to health care providers, if you think about it, a healthy kid sees his or her pediatrician once or twice a year. Pediatric dentists see them once or twice a year. But we see them six to 10 times a year,” he says. “The orthodontist has the greatest opportunity to have an impact on their lives.
We interact, we have fun. It’s about building their confidence and increasing their quality of life.” The staff does everything to make the orthodontist’s office a fun hangout, a place they don’t mind coming frequently. “I love what I do and I’m all about giving patients the best possible experience,” says Dr. Ross. “”We have kids who come in and are super shy, but by the end they’re talking loud and proud. Kids blossom here.”
SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
55
FACES of
AMARILLO 2017
THE FACE OF
BANKING
Amarillo National Bank 410 S. Taylor St. | 378.8000 | anb.com Amarillo National Bank has spent more than 125 years making both customer and community service top priorities. That’s how it goes when a banking institution is in it for the long haul. “We really focus on the customer,” says Executive Vice President William Ware. “We are literally 100- percent family-owned, so there are no outside shareholders, no outside companies, no one telling us what to do. It sets us apart. We’re truly not concerned with profits. We’re all about how long a customer can bank with us. We know our community. Our focus is on them and their future.” Customer service isn’t just lip service. It involves being physically present – either in person or on the other end of the phone – to help a customer when a need arises. When a company is rooted in its community, person56
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
to-person connections are key. Likewise, serving the customer means offering reassurance that the institution is going to be there when times are good and when times are bad. “Once you’ve seen enough hard times you learn how to prepare for the next downturn or recession. We’re used to these cycles. We set aside capital so we’re prepared for the long haul,” says Ware. “We stick with our customers.” Giving back to the community is the company’s second most important virtue next to customer service, which is why Amarillo National Bank supports charities, families and businesses to keep Amarillo growing. “What’s great is knowing we can help,” says Ware. “We can give back to improve the future of our community. That’s what keeps us really proud of our business.”
SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
57
FACES of
AMARILLO 2017
THE FACE OF
MORTGAGE LOANS ANB Mortgage
2401 Coulter St. | 358.3008 | anb.com
58
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
When it comes to buying a home, choosing a mortgage lender can be a complicated and stressful process. So many options, so many complications. At ANB Mortgage, the process is simple and personalized. “The main reason is that we’re local,” says Debbie Bigelow, Mortgage Loan Department manager. “There are some big companies who are online lenders, but I’m telling you, when it’s time to get the loan closed, they don’t understand the market.” Local underwriting means all decisions are made in Amarillo. When issues arise, they’re handled quickly and efficiently. “We have really good lenders. We’re known for being honest and telling the truth,” says Bigelow. “There are people who don’t always give you the bottom line, but if we can’t approve your loan, we’ll tell you that early in the process.”
ANB Mortgage offers competitive loan programs, interest rates, and fees, and one-on-one customer service. There’s no sitting on hold for hours or being transferred to someone outside the state. It all happens in town and down the street. “On conventional loans, we offer local servicing, which means that loan stays with us for the life of the loan,” says Bigelow. “If you take out a 15- or 30-year mortgage that’s serviced by Amarillo National Bank, no one else manages the loan after it’s closed.” As software continues to improve, a streamlined online application process will soon be available. Even still, ANB Mortgage is right around the corner for the customer who wants a face-to-face conversation. “Being here every day means we understand the market,” says Bigelow. “We understand it. We know how to answer questions.”
SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
59
FACES of
AMARILLO 2017
60
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
THE FACE OF
JEWELRY
Barnes Jewelry 100 Westgate Parkway West 355.9874 | barnesjewelry.com
Manager Don Adams returned home to Amarillo in 2014 after more than 20 years working in the diamond business. There was only one jewelry store in town that maintained his preferred level of standard and ethics, Barnes Jewelry, which has more than 60 years of history in the Texas Panhandle. The staff’s exceptional eye for detail, service, quality and pricing have kept Barnes Jewelry at the top among its competition. “Their alignment was important to me,” says Adams. “I knew as far as their pricing structure was considered, it was fair. Barnes Jewelry actually passes savings on to the customer. It all goes back to ethics and integrity.” From proper store lighting to having coffee and refreshments available to patrons, the goal is to create a casual, welcoming environment for people to browse the 6,000-square-foot showroom. There’s an area for kids to play, plus a seating area. There are no pushy salespeople vying to strike a deal. The attitude is simple – come in, look around, and if they don’t have what you’re looking for, the staff at Barnes Jewelry can order it. “We can go through any vendor, so if we don’t have something, we can find it,” he says. “Everything that comes in goes through our gemologist for quality control. Everything goes under the microscope.” With jewelers on premises, including a master jeweler and a 3D printer, custom pieces are easy to accommodate. “We like to create memories. We love to celebrate those important moments in people’s lives,” Adams says. “Birthday, anniversary, graduation, or just because. We love the giftgiving moment.”
SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
61
FACES of
AMARILLO 2017
THE FACE OF
COLLEGE PREPARATORY EDUCATION
Ascension Academy
9301 Ascension Parkway | 342.0515 ascensionacademy.org
Ascension Academy’s students engage in a rich program that cultivates creativity and builds intellectual capacity through academics and fine arts, as well as athletics and real-world experience in global citizenship. Ascension Academy serves sixth through 12th grade students in a challenging yet nurturing environment designed to equip them with the skills needed to excel in any post-secondary program in the nation. Katy Engler, director of admission and marketing, explains, “We are building a foundation suited for each
student’s unique talents so that they will be successful in college and beyond. We see these results more and more with many of our graduates completing their undergraduate work early and some with graduate work underway.” At Ascension Academy, it’s about creating a comprehensive launching pad to the future. With 100 percent of the 2017 graduates receiving scholarships and attending top schools of choice, Ascension is where students discover their full potential.
62
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
FACES of
AMARILLO 2017
THE FACE OF
FURNITURE Buzula Furniture
Buzula Furniture opened in 2009 to sell affordable, quality furniture to the businesses and people of the Tri-State area. With more than 70 years combined experience, Buster and Paula are confident that they and their team know how to meet their customer’s needs. So confident that Buster can finally take a breather. “I’ve never had this luxury,” he laughs. I’ve never been in a situation where I felt like I could be gone more than a few days. It’s a good feeling to know you have incredible people
716 I-40 West | 374.5077 buzulafurniture.com who can run your company the way you want it run.” Store Manager Jimmy Sims and Warehouse Manager Justin Melton have been with Buster and Paula for more than 13 years, while Office Manager Crystal Garcia and Sales Manager Sarah Montano have been with Buzula for seven. All four managers bring creativity and intelligence to the store, and work in sync to provide excellent customer service to each client. SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
63
FACES of
AMARILLO 2017
THE FACE OF
CLUB MEMBERSHIP Canyon Country Club
19501 Chaparral Road | 499.3397 | canyontexasgolf.com Opened in 1906, Canyon Country Club was originally a fishing club, eventually evolving into a golf course. Now, the picturesque nine-hole golf course, swimming pool, bar, and restaurant is one of the best-kept secrets in the Panhandle, full of wildlife like deer and turkeys. Under new leadership, the invitation is open for new memberships. “I want to invite everyone out to join our family,” says Johnny Vaughn, general manager. “All of our memberships are family memberships – we have several to choose from. We are semi-private, so we also welcome green-fee play, where visitors can take advantage of our midweek green fees and play 18 holes with a cart at a great, low price. We are working on improving our course and trimming trees to make it even more beautiful.” All memberships include unlimited golf, Friday night member scrambles, and access to the swimming pool. The course is also open to corporate events. “This is a wonderful club,” says Vaughn. “Come out, have a drink, or just enjoy the view in a lovely, peaceful setting.” 64
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
FACES of
AMARILLO 2017
THE FACE OF
TEXAS BARBECUE
Crazy Larry’s Fine Texas Bar-B-Que 4315 Teckla Blvd. | 359.3176 | crazylarrysbbq.com | acfcu.org Larry and Jennifer McDowell opened Crazy Larry’s in January 1999. You’ll find robust barbecue flavor and a passion to serve the best Frito pie in town. “We use hickory wood and put love into everything we do, and that’s the truth,” says Larry. “My wife’s parents started a barbecue business in 1958, and I decided I wanted to be like them. We got the family recipes and fine-tuned them to make them our own.”
Crazy Larry’s is homegrown and dedicated to its purpose. Nearly 19 years in the same location means the place has strong roots and a faithful following. “We produce what I call fine Texas barbecue. We make our own barbecue sauce. It’s way different from anywhere else, and we make your Frito pie any way you want,” says Larry. “The coolest thing is that my wife and I get to work together every day.” SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
65
FACES of
AMARILLO 2017
THE FACE OF
LANDSCAPE ARCHITECTURE AND CONSTRUCTION Custom Gardens
925 TX-335 Loop | 354.9693 | customgardensofamarillo.com
Landscape architect and Custom Gardens owner Brooke Furrh has been making Amarillo beautiful for 16 years, and the company slogan – Dream, Design, Live – is at the center of every project. “We have three landscape architects and three licensed irrigators, plus our own crews who install the project and supervise to make sure it’s done right,” says Furrh. “Plus, we have the maintenance department to make sure things develop as they should. Anyone can replace a piece of grass, but we want to create outdoor living spaces where people can gather with friends and family to enjoy it.” 66
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
Planting the wrong plant in the wrong place is a common mistake in the Panhandle, so knowing what grows well in the area to create an inviting space, along with installing water-saving technology, makes landscape architecture a worthwhile investment. “One of the best compliments I’ve gotten from a customer was from a blended family. They were both widowed and what brought their families together was an outdoor living space in the backyard,” he says. “When you create the right space for people to unplug and talk to each other, it actually happens.”
FACES of
AMARILLO 2017
THE FACE OF
AFFORDABLE FASHION Dotsy’s Boutique
2493 I-40 West | 418.6195 | shopdotsys.com Kristin Babbitt started designing jewelry nine years ago, and held onto hope that one day she could open a boutique in Amarillo for women who want to wear trendy, yet affordable clothing. July 2017 marked three years since opening Dotsy’s Boutique in Wolflin Square. “It’s been an incredible blessing ever since,” she says. Kristin’s love for fashion and design stems from her childhood, so she puts a lifetime of passion into the items she sells at the shop. All ladies will find something they love, because she keeps items in stock from size small to 3X. There’s also a selection of accessories and trinkets that make for perfect gifts for any occasion. “I’m always looking to what’s on trend,” she says, “and we strive to keep this a fun environment. We do parties and events throughout the year. I want women to leave feeling good and not break the bank to buy something.”
SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
67
FACES of
AMARILLO 2017
68
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
THE FACE OF
MARKETING
Double U Marketing 1608 S. Washington St. | 353.2911 doubleumarketing.com
With professional experience in advertising, journalism, and politics under her belt, Wendi Swope opened Double U Marketing in 2009, focusing primarily on video production. As the company grew, so did its capacity to serve clients and their advertising, branding and marketing needs. “We’re a locally owned, full-service agency that represents companies of all sizes,” says Swope. “We’re not a ‘turn and burn’ agency. We like to partner with our clients to help them meet their short- and long-term goals. We’re relationship-based so we strive to cultivate strong relationships with clients and vendors.” Double U Marketing offers companies the luxury of having a full marketing department at their disposal, without having the corresponding overhead. Whether a business owner needs help with a full rebranding campaign, comprehensive media placement, promotion coordination, or a smaller social media campaign, Double U Marketing has the team and the combined expertise to serve each client. “We’ve worked extremely hard to build an amazing creative and strategic team,” says Swope. “We have the best of the best in-house, and we all truly love what we do.” When it comes to local advertising, sometimes it helps to have an expert assess the market and discern where attention, energy and money is best spent. “We aren’t working for anyone other than the client,” Swope explains. “We don’t have an agenda trying to sell one product. We come in, consider every medium, and determine the most effective way to move forward.” Double U Marketing represents a broad range of businesses from industries such as health care, tourism, agriculture, education, construction and finance. The company also provides political advertising and consulting services throughout the region.
SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
69
FACES of
AMARILLO 2017
THE FACE OF
FREE-STANDING EMERGENCY CARE
ER Now 70
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
2101 Coulter St. | 350.7744 yourernow.com
(L-R) Dr. Yagnesh Desai, Dr. Carl Paetzold, Dr. Gerad Troutman, Dr. Jose Cabrero, Dr. Patrick Kirkland, Dr. Tom Basye, and Dr. Matt Turney
Prior to medical school, Dr. Carl Paetzold worked as a paramedic in Amarillo, an experience that helped shape his career path. After 18 years in busy hospital emergency rooms, he and six other board certified emergency physicians decided to open a free-standing emergency room, with the primary goal of serving each patient with the attention he or she deserves. “In any traditional ER, you realize there are a lot of people who aren’t served well. The sickest get helped first, appropriately, while the less sick are forced to wait. I always knew that was an issue. But the longer I worked in the ER, I found that I wasn’t as satisfied with how I was able to practice medicine in that setting,” he says. In the traditional ER, Dr. Paetzold had been conditioned to begin each exam with an apology for the wait time, a habit he still has occasionally. And it’s a gesture that usually gets a laugh
because the wait time at ER Now is next to zero. “We say the wait is three minutes because that’s about how long it takes to fill out the paperwork,” he laughs. Dr. Paetzold was born and raised in Hereford and attended medical school at The University of Texas Medical Branch at Galveston. He completed his emergency medicine training at Wake Forest University in Winston-Salem, North Carolina. In addition to being a co-founder of ER Now, he is also the chief operating officer over both locations. “I love caring for the community I grew up in,” he says. “It’s rewarding when people have heard my last name. They’ve been here long enough to know me. Here, when they describe the wheat harvest, well, that’s what I grew up in, so I can have a little bond with the patient.”
SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
71
FACES of
AMARILLO 2017
THE FACE OF
INSURANCE
Farmers Insurance – Leslie Massey
2700 S. Western St., Suite 700 | 352.7388 farmersagent.com/mmassey When it comes to home, auto, life and business insurance, Leslie Massey and her team at Farmers Insurance take pride in helping clients understand their coverage options so they can choose what is right for them. Friendliness and customer service are high priorities. “We focus on service and put the needs of our customers first,” says Massey. “We talk about coverage more than price and recommend products that protect the assets of our customers. We go the extra mile to call in claims and give that personal touch to help our clients through a stressful time.” Since opening in 2009, Leslie Massey’s Farmers Insurance office has grown to be the largest Farmers Insurance agency in the Panhandle. That’s because outstanding customer service goes a long way to keeping assets protected and ensuring customer satisfaction.
72
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
FACES of
AMARILLO 2017
THE FACE OF
HEATING AND AIR
Gary’s Heating and Air Conditioning, Inc. 2505 SW 27th Ave. | 318.1337 | garys.com
Gary’s Heating and Air is approaching its 40th year of keeping the Panhandle cool in the summer and warm in the winter. Paula Ward, co-owner and Gary’s wife, says a few key business decisions have kept them in business. “Gary believes that you should treat people the way you want to be treated,” she starts. “We only hire drug-free employees that clear criminal background checks, and we have a 100-percent guarantee on products and service. That sets us apart from
everyone else.” Be it highly trained technicians who attend mandatory training each week or their “Fixed Right or it’s Free” policy, the Wards maintain that customer service is paramount in every scenario. Gary’s Heating and Air won the 2017 Torch Award for Marketplace Ethics from the Better Business Bureau. “A lot of companies just come and go,” she says, “but we care about ethics and making our customers happy.” SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
73
FACES of
AMARILLO 2017
THE FACE OF
FOOTWEAR
George’s Shoes George Maalouf started in the shoe business at Colbert’s of Amarillo, and after 16 years he opened his own place. Today, George’s Shoes has been in the same location for 29 years, which means he’s served nearly five generations of customers. “The kids I used to put on my lap all have grandkids now,” he laughs. At George’s Shoes, customers can 74
2804 Civic Circle | 358.1854
peruse brand-name ladies’ shoes, bags and accessories at fair prices. Sizes range from 5 to 11 and come in every style and season. Customer service is paramount. Attention is given to everyone who walks in, and you can’t beat the convenience. “Park at the door and walk in,” says Maalouf. “We’ll give you the best service in the country.”
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
FACES of
AMARILLO 2017
THE FACE OF
GLASS
Glass Doctor
2515 Britain Drive | 358.7684 | glassdoctor.com
In 1986 Wayne and Edythe Robinson opened Wayne’s Quality Auto Glass, and 20 years later, bought into the Glass Doctor franchise. Today, with their daughter, Brandy, and her husband, Neil Hall, Glass Doctor has grown to include home and business glass services. “We’re a locally owned business and are always looking for ways to better serve our customers. We want to provide
quality service for their home, car and business,” says Brandy. Whether it’s a frameless shower in your home, replacing a cracked windshield in your car, or providing 24/7 emergency glass service for your business, Glass Doctor offers a wide range of specialty glass services. Glass Doctor is a one-stop glass shop. Friendly and experienced, Glass Doctor will fix your panes. Call today for a free estimate. SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
75
FACES of
AMARILLO 2017
THE FACE OF
TRAVEL-FOCUSED RETAIL
Global Luggage & Gifts Gary and Barbara Metcalf opened Global Luggage & Gifts two years ago, when they realized Amarillo lacked a travel-focused retail company dedicated to those on the move. With a combined 50 years of customer service experience, the Metcalfs provide a one-stop destination for luggage and travel accessories, as well as an array of gifts and games, and monthly classes designed to help travelers enjoy their trips. “We try to educate on everything. Some people haven’t traveled internationally, so I have a 76
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
5710 SW 45th Ave. | 803.9179 globalluggageandgifts.com
couple of timely tips on things they need to know before they leave,” says Barbara. “The class also has customers who are well-traveled but want to know how to pack lighter. I have a carry-on that I use to teach them how to pack in a particular way.” At Global Luggage customers will find travel pieces in all shapes and sizes, with anti-theft technology and slash-proof fabric, and accessories for those who travel weekly for work or once a year for pleasure.
FACES of
AMARILLO 2017
THE FACE OF
ROOFING
J Ferg Pros
7617 Canyon Drive | 331.3374 | jfergpros.com
In 2006 JR Ferguson opened the construction-based business with hardworking, highly trained people dedicated to the design and installation of projects that leave their customers satisfied. “I started a business because it’s the constant growth, expansion and challenge of always improving. Regardless of how good you get, you can always get better,” says Ferguson. “What makes J Ferg so special is I’ve got 200 people who work here. We have so many honest, loyal people. We’re in
the service business. We’ve been fortunate to hire the best people and keep them.” Whether a homeowner needs a new roof, windows or insulation, J Ferg Pros has a specialized team to do the work. “All of our people go through the highest level of training. We want them to be the best versions of themselves,” he says. “With that comes a large amount of product knowledge and commitment to the job. That ensures you’re providing the best service.” SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
77
FACES of
AMARILLO 2017
THE FACE OF
CYCLING AND ALL-SEASON SPORTS
Hills Sport Shop
4021 Mockingbird Lane | 355.7224 hillssport.com
Voted Best Bicycle Shop for more than a decade, Hills Sport Shop opened in the 1960s and has been catering to cycling and outdoor enthusiasts ever since. “Customer service is the knowledge that our employees have on parts, service and merchandise,” says Sales Manager Trisha Hill. “They’re well-educated about it, so when a customer has questions, we can take care of all their needs with cycling, skiing and footwear.” Because the outdoor life is both their profession and their passion, providing customers with what they need at Hills Sport Shop is easy. “Our staff can fit you to a bicycle, they can inform you on what’s best for you as far as size and fit, depending 78
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
on what kind of cycling you’re going to do,” says Hill, “whether it is mountain biking in Palo Duro Canyon or riding around your neighborhood.” Quality footwear for all seasons is a year-long specialty at Hills Sport. Running, hiking, water play and more – the shop carries all the best brands at fair prices. “We’re familiar with what customers are looking for, which is part of customer service. We try to do it all,” says Hill. “We also have a fleet of mountain bike rentals starting at $35 a day.” Whether buying a child’s first bike or upgrading before the next 24 Hours in the Canyon, Hills Sport Shop is the one-stop-shop for equipment and repair.
SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
79
FACES of
AMARILLO 2017
THE FACE OF
VETERINARY CARE
Hope Veterinary Clinic, PA 10850 I-40 West | 353.5566 hopevetclinic.org
80
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
Hope Veterinary Clinic is a small animal practice owned and operated by Dr. David Faulkner and his wife and office manager, Sarah. Together they foster the human-animal bond by putting both the pet’s and family’s needs first. “I think it’s important to recognize the human-companion bond in today’s society. Studies have shown that more families have a pet than don’t. It speaks volumes about where animals are fitting into our lives,” says Sarah. “Along those lines, it’s important for people to be comfortable with their veterinarian and clinic, and as far as Dr. Faulkner is concerned, it’s reassuring to people that he has 37 years of experience. He’s an excellent diagnostician and communicates well with clients.” The staff at Hope Veterinary Clinic shares a vision for providing exceptional care with empathy and expertise. “We are fortunate to have a large, dedicated staff, and we take great pains to keep the clinic clean and organized so the animals are
always comfortable,” says Sarah. “This is important, because animals are leaving their homes and creature comforts. We do our best to do the best for each pet.” Keeping up with the newest technology and equipment is also a priority at Hope Veterinary Clinic. In keeping with caring for each pet’s specific needs, Dr. Faulkner is constantly studying new ways to treat diseases and conditions through early diagnostic and preemptive care. Likewise, Dr. Faulkner is supportive of the proposition to bring a veterinary school to the Panhandle, not only to grow the profession, but to also have access to specialists and the latest in veterinary medicine. “If the school comes to pass, it would elevate everyone’s game. We’d have specialists in every field, not just companion animals but the equine and bovine industries,” Sarah says. Hope Veterinary Clinic is equipped to care for cats, dogs and various “pocket pets,” such as guinea pigs and hamsters. SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
81
FACES of
AMARILLO 2017
THE FACE OF
AUTO BODY REPAIR Moss Body Shop Moss Body Shop has been an Amarillo fixture in auto body repair for decades, so when Robert Drury bought the business last year, he saw no reason to change a thing. “It’s about customer service. That’s the cornerstone of why Moss has been successful for more than 40 years,” says Drury. “Don Moss was one of my best friends. I modeled my own business after 82
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
3000 SW 26th Ave. | 355.9208 mossbodyshopamarillo.com him. When he called and said he wanted to retire, he wanted to give me first shot at owning his business. We care about our customers and getting their car right.” In the company’s history are many happy customers, so Drury has every intention of keeping Moss Body Shop running just as it always has – with customer satisfaction and quality repairs as its highest priority.
FACES of
AMARILLO 2017
Drury Body Shop
3220 Commerce St. | 358.8134 | drurybodyshop.com
Robert Drury opened his own body shop in 2000, after 12 years as a technician at various body shops in Amarillo. Now that Drury also owns Moss Body Shop, he knows that customer service and quality repairs are what it takes to keep the body shops in an upward swing. “I started sweeping floors in a body shop after high school and worked my way up,” says Drury. “I’ve known Don Moss most of my career in the body shop business. He said to me,
‘Do quality work and provide great customer service. That’s how you grow your business.’ Well, I thought, he’s been in business a long time so I’m going to listen to him.’” At Drury Body Shop, estimates are free and walk-ins are welcome. Whether the vehicle has hail damage or needs collision repair or glass replacement, Drury Body Shop handles each customer’s needs with the utmost care, satisfaction guaranteed.
SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
83
FACES of
AMARILLO 2017
THE FACE OF
FINANCIAL SECURITY
Modern Woodmen of America - Kenny Jackson, FICF, Regional Director 6601 I-40 West, Suite 3 | 352.4770 | modernwoodmen.org Modern Woodmen of America is one of the country’s largest fraternal financial services organizations in terms of assets. Since 1883 its representatives have helped member families fulfill their financial goals and make an impact in communities. Modern Woodmen assists clientele in planning their financial security through life insurance, annuity and investment* products. Modern Woodmen’s culture is based on courtesy, professionalism and personalized service. 84
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
In 2016 Modern Woodmen paid more than $870 million in life insurance and annuity benefits to members and their families, and its family-oriented activities and programs were supported by $21 million in fraternal expenditures nationwide. Modern Woodmen’s regional office, located in Amarillo, currently has 22 advisors serving the Texas and Oklahoma Panhandles, southwest Kansas and eastern New Mexico. * Securities offered through MWA Financial Services, Inc., a wholly owned subsidiary of Modern Woodmen of America
FACES of
AMARILLO 2017
THE FACE OF
ANTIQUES ON ROUTE 66 The Nat Antiques on Route 66 2705 SW Sixth Ave. | 367.8908 | thenatroute66.com The Nat is an historical landmark in the Texas Panhandle, so when Kasey Tam bought the space in 2012 and opened it for 20,000 square feet of antique and collectibles shopping, she knew the significance of the Route 66 space was important to locals and passersby. “We’re the largest selection of antiques within the Panhandle area. We have at least 120 dealers, so we draw a lot of people because they can shop a crazy amount of vendors under one roof,” she says. “The biggest bonus is that it’s
housed in a famous, antique building.” Though the swimming pool has long since been drained and covered, tourists still come by The Nat to see the original stage where Louis Armstrong played and the dance floor that hosted handfuls of first dates. Whether reminiscing or looking for an antique armoire, a walk around The Nat is always welcome. The space is clean, organized, and lovingly supported by a community that celebrates nostalgia and one-of-a-kind design. SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
85
FACES of
AMARILLO 2017
THE FACE OF
HEARING HEALTH CARE
Ormson Hearing Health Care Dr. Kerry Ormson has been providing comprehensive hearing care and amplification services to the Panhandle for nearly 40 years. He and his team have a deep passion for improving people’s lives through quality care and advanced technology. Impaired hearing affects more than a missed word or two. Untreated hearing loss has been linked to irritability and anger, fatigue, tension and depression. Those who live 86
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
5501 SW Ninth Ave. | 468.4343 ormsonhearing.com
with untreated hearing loss tend to avoid social situations and struggle to maintain job performance. Relationships can suffer. At Ormson Hearing Health Care, it is the top priority to restore quality of life through improved hearing. Ormson Hearing Health Care carries a full selection of hearing aids and assistive devices, including new and cosmetically appealing styles, all designed to meet the specific needs of each patient.
FACES of
AMARILLO 2017
THE FACE OF
HOPE
Panhandle Community Services There are approximately 68,000 people in poverty in the Texas Panhandle. Panhandle Community Services will assist at least 1 out of every 10 of these individuals every year. As one of the largest non-profits in the Texas Panhandle, Panhandle Community Services has a specific mission: to bring families out of poverty. The vision of the organization is that low-income people have the power to live independent of government assistance. The agency’s work is accomplished through its 13 service centers located throughout the area, which provide temporary
1309 SW Eighth Ave. 372.2531 | pcsvcs.org
assistance coupled with developmental programs to bring families out of poverty. Primary services include safe and affordable housing, weatherization, rural public transportation, utility assistance, a retired senior volunteer program, and family development services. “You don’t get an individual out of poverty. You get a family out of poverty,” says Mary Twitty, family services director. To learn how you can be a part of the fight against poverty in the Texas Panhandle, visit Panhandle Community Services at pcsvcs.org. SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
87
FACES of
AMARILLO 2017
THE FACE OF
BODY INK
Sugar Daddy’s Tattoo Sugar Daddy’s Tattoo opened 15 years ago with a vision to design quality tattoos in a fun, friendly environment. So far, so good. With award-winning artists on staff, and both male and female artists and piercers to reassure nervous clients, Sugar Daddy’s is the place for new ink, cover-ups, and body modifications. “We believe that we can make this a fun, professional environment,” says owner and artist Scott Stinnett. “Having female artists and piercers makes 88
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
2623 Paramount Blvd., Suite 4 | 372.1704 guys and girls feel more comfortable.” Whatever the style – new school, traditional, or a one-of-a-kind piece – Sugar Daddy’s can accommodate anything a customer wants. “I like the challenge of starting from scratch, but I can draw from a photo they bring in for reference,” says Stinnett. “I’ll take whatever comes in that’s reasonable. We are friendly to those who come in. We can laugh and have a good time. I’ll do my best with any category you give me.”
FACES of
AMARILLO 2017
THE FACE OF
HOMESCHOOLING
Tandem Academy/Classical Conversations/Heartland Enrichment Academy/PCHEA Each year more families are choosing to homeschool their children, but with that challenge comes uncertainty that every need will be tended to. Fortunately, many options exist in the Amarillo area. Tandem Academy (tandemacademy.com) has an Amarillo facility where Christian teachers and tutors provide courses for students PK through 12th grade in a hybrid program. Classical Conversations (amarillofoundations@gmail.com) provides weekly guidance in many locations and grade levels through
parent and tutor-led classes. Heartland Enrichment Academy (heartlandenrichment.com) offers enrichment classes for students in first through eighth grade. There are also homeschool support groups for this area. Panhandle Christian Home Educators Association, or PCHEA (pchea.org), provides resources and connections for the homeschool community using their website, private forums, and events. On a larger scale, the Texas Home School Coalition (thsc. org) promotes homeschooling and parental rights in Texas. SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
89
FACES of
AMARILLO 2017
THE FACE OF
MELT-IN-YOUR-MOUTH TREATS
Texas Goody’s Popcorn & Treats Texas Goody’s Popcorn & Treats started with an idea for making carnival-style popcorn available year-round, but better. More creative, no pre-packaged mixes, a flavor for every palate. Dawn Doss took what she was already making in her home kitchen for friends and family members and turned it into treats that everyone can enjoy. “We’re serious about everything we make. We set ourselves apart that way,” she says. “The biggest part of our business is our retail stores, the second is events, and the third is fundraisers, which we developed for local stores. We’re always in a constant 90
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
7701 I-40 West | 358.2676 goodysworldfamouspopcorn.com
state of improvement in our business. We want to offer people what they wish they could find.” Customers can visit the Amarillo location and two stores in Lubbock. Doss credits the expansion to the company’s successful events and fundraisers. Flavors of popcorn range from s’mores and birthday cake to bacon cheddar and spicy buffalo. Customers can mix and match to create their own flavor experience. In addition to popcorn, Texas Goody’s is home to old-fashioned, melt-in-your-mouth Cinn-ful Rolls, Dawn’s own hand-rolled recipe.
FACES of
AMARILLO 2017
THE FACE OF
LAW
Underwood Law
500 S. Taylor St., Suite 233 | 376.5613 | uwlaw.com
Headquartered in Amarillo, Underwood Law has more than 45 lawyers across Texas dedicated to helping clients stay in front of whatever issues arise – including school districts and their employees. Being proactive is at the forefront of Underwood Law’s everyday focus. “We represent more than 100 school districts and help clients as they remain leaders in their industry, providing the best education possible for their
students,” says Alan Rhodes, president. “School districts are often the largest employer in a town or community, so there are employment issues and they’re subject to the Sunshine Law. And in our practice, public education is a place where constitutional issues, such as free speech and religion, apply.” The practice celebrated its 100th anniversary in 2012 and remains steadfast in being client-focused with integrity and responsibility. SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
91
FACES of
AMARILLO 2017
(L-R) Amy Boggs, manager; Tonya Rice, owner; Michelle Garza, sales associate; Joan Douthit, sales associate
THE FACE OF
HOME DECOR
The Urban Giraffe
4000 SW 51st Ave. | 418.8962 | theurbangiraffe.com
Offering Amarillo and the surrounding area quality and unique home decor was the waking dream of Tonya Rice. The Urban Giraffe was designed to furnish and decorate home styles from farmhouse to contemporary. The staff warmly welcomes clientele to browse trendy and traditional furnishings and lighting, expanding stylish decor from the front door to the garden and patio. 92
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
Given Rice’s love of variety and depth of inventory, she finds happiness in the ability to assist customers in their personal vision of style and comfort. Rice leads her associates in helping each customer realize their own “happy place” by exploring every possible option. She invites shoppers to visit The Urban Giraffe and experience their own unique decor dream.
FACES of
AMARILLO 2017
THE FACE OF
WINDOWS Window Genie
358.7685 | amarillo.windowgenie.com Window Genie came about when Glass Doctor owners Brandy and Neil Hall decided to expand their business to meet their customers’ needs. “We had several calls from our customers wondering if we cleaned windows, so we decided we needed to make it happen,” says Brandy. Window Genie offers window cleaning and tinting, pressure washing, and gutter cleaning. Homeowners can feel confident that their property will be sparkling clean and well taken care of when Window Genie comes to visit. “We specialize in residential and light commercial, such as storefronts and boutiques. We also love tackling hard water stains that the Amarillo water leaves behind,” says Brandy. Window Genie’s three-step cleaning process ensures there are no streaks. Want to lower utility bills? Window film is energy efficient while providing extra privacy and reducing glare. Estimates are fast and free, and friendly service is always a phone call away.
SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
93
FACES of
AMARILLO 2017
THE FACE OF
PERSONAL INJURY LAW
Wood Law Firm
1222 S. Fillmore St. | 372.9663 | woodlawfirm-tx.com
Wood Law Firm represents clients whose lives have been disrupted by the negligence of others. While money can never fully compensate losses caused by another, financial justice is the best method to remedy those harmed. Channy and Leslie believe that the civil jury trial system is the best way to hold wrongdoers accountable to injury victims. For that reason, Channy and Leslie are graduates of Gerry Spense’s Trial Lawyers College. “We are local lawyers, helping local people” says 94
FACES OF AMARILLO • SPECIAL ADVERTISING SECTION
Channy. “We spend personal time with each of our clients, getting to know them so we can understand how their lives have been adversely impacted. This personal interaction facilitates the effective presentation of their case.” Channy Wood has been board certified in personal injury trial law since 1999 and listed as a Texas Super Lawyer since 2005. He is a firm believer that a jury trial is the only place where every person stands on equal footing. Initial consultations are always free.
FACES of
AMARILLO 2017
THE FACE OF
YOGA
The Yoga Mat
1942 Civic Circle | 322.3663 | theyogamatamarillo.com Donna Murrah started practicing yoga in 2000, and after surviving breast cancer in 2008, she connected with the meditation and calming effects even more. Born and raised in Amarillo, she returned home in 2012 and bought The Yoga Mat two years later. Today, it’s the only yoga studio in town that’s open to the public. “It’s not a place to come exercise,” says Murrah. “It’s a place to come practice combining mind, body and spirit. We have beginners to very advanced. It’s a place for anybody, whether you’ve had yoga experience or not.” From prenatal and chair yoga to heated power, there’s a class for everyone. Teachers take extra care to provide step-bystep instructions so no one gets lost and every next move is carefully held. “You can’t experience what yoga can do for you with just one class. Yoga is a de-ager,” says Murrah. “I’d say if you do it daily for two weeks, you’ll find it.”
SPECIAL ADVERTISING SECTION • FACES OF AMARILLO
95