Management Must-Haves Determining the Roles and Responsibilities of Staff in a Salon By Minerva Beauty Whether you are about to open a new salon or you are looking to update your salon’s operations, there are must-know facts that salon owners should keep top of mind when hiring and training their salon staff to keep business running smoothly. The hiring and training process can be a long and tedious one filled with many options and possibilities, but this guide is designed to help you identify the talent and skills you need on your team, as well as determine which roles should be assigned to your existing staff.
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The Staff: How Each Role Aids in Running a Successful Salon Business A salon is made up of many different kinds of team members who ensure clients are taken care of from check-in to styling and processing to check out. These are the crew members you need to create an experience that clients enjoy. RECEPTIONISTS – While a receptionist may not be touching your clients’ hair, they are the first impression your clients get of your salon. It’s important to have receptionists who are organized, prompt, friendly and accommodating to welcome and greet
your guests as they arrive and leave. Hiring someone who is organized and can make sure the front of your salon — especially products on your retail displays – stays neat and tidy is also a plus. Roles Include: ■ Greeting and checking out guests ■ Handling payments and transactions ■ Answering the phone ■ Booking appointments and managing walk-ins ■ Opening and closing the salon ■ Managing retail displays
