United Airlines Hemispheres Magazine September 2015 by Ahmed Aamir

SEPTEMBER 2015

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T H R E E P E R F E C T D AY S H O C H I M I N H C I T Y • T H E H E M I Q & A W I T H N I C K N O LT E

THREE PERFECT DAYS

HO CHI MINH CITY G O O D M O R N I N G, V I E T N A M

P LU S THE HEMI Q&A WALK A MILE IN NICK NOLTE’S SHOES STEWARD OF THE SOUTH ALABAMA’S UNEXPECTED ENVIRONMENTALIST YES WE CAN 50 STATES OF CANNED CRAFT BEER

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The most global destinations of any airline.

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YOUR COMPLIMENTARY ISSUE

contents

DISPATCHES 17 Tour the Barcelona streets with people who used to live on them; the lonely life of a Montana fire lookout; a crazy night at the Berlin Music Video Awards; overeager inn hosts in Wales; how to tango in, um, Germany?

BRIGHT IDEAS 53 HOW IT’S DONE A Japanese robot that responds to human emotions

HEMI CULTURE

FEATURES

23 THE MONTH AHEAD

58 THREE PERFECT DAYS:

A book from legendary model Cindy Crawford; the rebootfilled fall TV lineup; three new albums from ’80s bands, including Duran Duran; Sleeping with Other People director Leslye Headland breaks down the rom-com; an irreverent memoir about surviving cancer; Emeril Lagasse and Wendell Pierce’s New Orleans tips

HO CHI MINH CITY

“EVERY WATERWAY MATTERS, BECAUSE THEY ALL BELONG TO ME, TO YOU, TO EVERY CITIZEN OF THE UNITED STATES, AND NOBODY GETS TO POISON IT. I DON’T CARE HOW BIG OR SMALL YOU ARE.”

31 TASTEMAKERS

NICK NOLTE

Wonder Bread–inspired cocktails; bao buns go global; vegan meat that actually tastes good; canned craft beer from all 50 states

The acclaimed actor talks about connecting with nature, his acting philosophy and “wrasslin’” with Robert Redford

55 TECH

If we’re so worried about our privacy online, why do we share everything?

The Vietnamese metropolis has overcome its war-torn past to become one of the most exciting cities in Asia

SEPTEMBER 2015

—JOHN WATHEN (PAGE 68)

68 SOUTHERN-FRIED ENVIRONMENTALISM

Meet the Alabama man who’s taking on environmental wrongdoers in the Deep South 72 THE HEMI Q&A:

39 STAY

The hottest hotels, from Colorado to Amsterdam 42 LOCAL LOOK

Portland style 45 TRAVEL ESSAY

Our worst travel experiences can lead to our best memories 49 THE FAN

After 20 years, the NFL may finally return to Los Angeles

BRYAN TARNOWSKI

10 CEO Letter A word from Jeff Smisek

• 12 Voices A message to flyers • 14 Connections What’s new at United

ENTERTAINMENT AND INFORMATION 91 TRAVEL INFO Fleet, Terminal Diagrams, Customs & Immigration, Safety, Star Alliance, Route Maps and MileagePlus 103 CROSSWORD AND SUDOKU 107 ENTERTAINMENT Movies, Television, Personal Device Entertainment, Inflight Wi-Fi and Audio Programming 118 FOOD AND BEVERAGES Chef ’s Corner, Choice Menu

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

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contributors

EDITOR IN CHIEF JORDAN HELLER EXECUTIVE EDITOR CHRIS WRIGHT MANAGING EDITOR JUSTIN GOLDMAN SENIOR EDITOR NICHOLAS DERENZO ASSOCIATE EDITOR ERIN BRADY ART DIRECTOR TRACY TOSCANO PHOTO DIRECTOR JESSIE ADLER

CHRISTIAN BERG is a German-born, Vietnam-based freelance photographer. On page 58, he shoots his adopted city for “Three Perfect Days: Ho Chi Minh City.” “You can find the best street food in Southeast Asia here,” he says. When he’s not roaming Asia on assignment for such clients as The New York Times, The Wall Street Journal and Glamour, he loves to motorbike around the mountains of Northern Vietnam.

SARA LIEBERMAN is a freelance journalist and New Yorker–gone–Parisian whose work has appeared in The New York Times, Yahoo Travel and other publications. This month, she sampled steamed buns for “Bao Wow,” on page 32, and talked white sweaters with Portland illustrator and artist Jade Sheldon for “Local Look” (page 42), a fashion column she writes regularly for Hemispheres.

GET CONNECTED

JAMES WALLMAN is an author and futurist. His first book, the best-selling Stuffocation: How We’ve Had Enough of Stuff and Need Experience More Than Ever, has been featured on the BBC and MSNBC, as well as in The New York Times, The Financial Times and Time magazine. He founded a think tank called The Future Is Here, and on page 45, he contributes this month’s Travel Essay, “Happy Horrors.”

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CONTRIBUTING WRITERS ERIC BENSON, JOE DELESSIO, BOYD FARROW, STEVE FRIESS, JOE LEMIRE, SARA LIEBERMAN, ADAM K. RAYMOND, CRISTINA ROUVALIS CONTRIBUTING ARTISTS BARRY BRUNER, PHILIP BURKE, MICHAEL BYERS, JOEL HOLLAND, PJ LOUGHLIN, CHRISTIAN NORTHEAST, MARC ROSENTHAL, JAMESON SIMPSON DESIGN DIRECTOR CHRISTOS HANNIDES INK, 68 JAY ST., STE. 315, BROOKLYN, NY 11201 TEL: +1 347-294-1220 FAX: +1 917-591-6247 EDITORIAL@HEMISPHERESMAGAZINE.COM HEMISPHERESMAGAZINE.COM WEBMASTER SALAH LABABIDI

ADVERTISING MANAGING DIRECTOR GERRY RICKETTS U.S. GROUP PUBLISHING DIRECTORS ANDREA CHASE-WARD, JACK GRANT INTERNATIONAL ADVERTISING DIRECTOR STEPHEN ANDREWS VP, STRATEGY AND BUSINESS DEVELOPMENT ANDREA ALEXANDER COMMERCIAL DIRECTOR DAVID BLOOMFIELD VP, SPECIAL PROJECTS CARSTEN MORGAN DIRECTOR, SPECIAL PROJECTS GREG CACCAVALE STRATEGIC ACCOUNTS DIRECTOR (FASHION) ANNA SZPUNAR U.S. TERRITORY MANAGERS YESHIEKA COPELAND, HOLLY CRAIG, MARY JO FLORIO, DANIELA GUEVARA, JACK MILLER, ADAM PREWITT, RYAN SADORF HAWAII NELLA MEDIA GROUP EUROPE NATALIE KENNEALLY ASIA LACEY EWIN, JACQUELINE HO PRODUCTION MANAGER JOE MASSEY TEL: +1 678-553-8091 PRODUCTION CONTROLLER STACY WILLIS REGIONAL CREDIT MANAGER CHRISTIAN STORER

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THREE PERFECT DAYS

HO CHI MINH CITY GOOD MORNING, VIETNAM

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P LU S THE HEMI Q&A WALK A MILE IN NICK NOLTE’S SHOES STEWARD OF THE SOUTH ALABAMA’S UNEXPECTED ENVIRONMENTALIST YES WE CAN 50 STATES OF CANNED CRAFT BEER

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editorial@hemispheresmagazine.com ABOUT THE COVER

Incense coils inside Chùa Bà Thien Hau Pagoda, in Ho Chi Minh City, Vietnam. Photography by Michele Falzone/Getty Images. 6

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INK CHIEF EXECUTIVES MICHAEL KEATING, SIMON LESLIE CFO JIM CAMPBELL HEMISPHERES is produced monthly by Ink. All material is strictly copyright and all rights are reserved. No part of this publication may be reproduced in whole or part without the prior written permission of the copyright holder. All prices and data are correct at the time of publication. Opinions expressed in Hemispheres are not necessarily those of the Publisher or United Airlines, and United Airlines does not accept any responsibility for advertising content. Neither United, its subsidiaries nor afﬁliates guarantees the accuracy, completeness or timeliness of, or otherwise endorses these facts, views, opinions or recommendations, gives investment advice, or advocates the purchase or sale of any security or investment. You should always seek the assistance of a professional for tax and investment advice. Any images are supplied at the owner’s risk. Any mention of United Airlines or the use of United Airlines logo by any advertiser in this publication does not imply endorsement of that company or its products or services by United Airlines.

SEPTEMBER 2015 • HEMISPHERESMAGAZINE.COM

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#hemigram

Getting Social with Hemispheres

ey, reader, want to see your face in Hemispheres? So do we. Please post a pic of yourself with the magazine to social media (Twitter, Instagram or Facebook) with the hashtag #hemigram. We’ll pick our favorites and publish them here each month. And if you tweet your pics to @united, you will likely find yourself favorited and retweeted by your favorite airline.

EDITORS’ PICK!

@stiglende #hemigram Charlease #turning50 and Arianna #turning25 in Puerto Vallarta.

@jfd118 My college roommate Aram is in @hemispheresmag! #hemigram

@melodie_emergejuice Haven’t even landed yet and I’m already getting inspired!!! This new menu research is going to be fun!! Happy Fourth of July! #hemigram

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@BQRC23 @united Your flight attendant from LGA-CLE was wonderful today! And my son was riveted by the magazine. #hemigram

@arbitraryorthography Using @hemispheresmag from @united as a shield. The #FAA should really do something about these #FlyingLaserCats!!! #hemigram

@deniseshanks Two flights on the first of the month = double the reading pleasure! #hemigram @united

@liveventi What’s my favorite day to #travel every month? The 1st! Why? It’s time for a new @united Hemispheres! #hemigram

@JimSichko @hemispheresmag #graciemariecharlsey enjoying the most recent copy of @hemispheresmag during our recent trip!

@JanineEB532 Flying home First Class! My 33rd @united flight (33,663 miles to be exact). @hemispheresmag #hemigram

SEPTEMBER 2015 • HEMISPHERESMAGAZINE.COM

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ceo letter

United employees Patrick Lamp (top left), Iris Wallace (bottom left) and Allison Wakeﬁeld (right) with their children, three USF scholarship recipients

United Through Education Welcome aboard, and thanks for choosing United

e are focused on making United a great place to work by engaging and developing our employees and empowering them to make the right decisions for our customers and our business. Our talented and professional workforce is our greatest asset, and we are committed to investing in our employees and our culture to create an environment where people enjoy coming to work and take pride in providing a flyer-friendly experience for our customers. We continue to invest in the training, tools and technology that our team needs to do a great job for you. In addition, providing opportunities for our employees to further their education outside of the workplace is an important part of investing in our people, and we’re proud to help our employees and their families pursue their education. United is proud to sponsor the United Airlines Scholarship Fund (USF), which provides financial assistance to employees and their immediate family members who seek to further their education in accredited undergraduate, graduate and vocational-technical educational institutions. A scholarship can mean the world to a student and make it possible to reach an otherwise unattainable educational goal. For the 2015–2016 academic year, the USF granted 250 new scholarships and more than 500 renewed scholarships, totaling more than $1 million, to employees and their immediate family members who are pursuing educational

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degrees and certifications. I’m proud to say this is the third year in a row the USF has surpassed the $1 million mark. The scholarships are awarded to students who have proven to be strong in academics, goals and aspirations, leadership qualities, and participation in outside activities. The USF is funded by employee donations and by donations from many of our valued business partners, who show their support during an annual fundraiser. Through their generosity, the USF is able to award hundreds of annual scholarships that benefit our dedicated employees and their families. Our employees are a vital source of creative ideas, solutions and innovations. We support their educational development so they can continue to make United a great place to work while delivering excellent customer service. Thanks again for choosing United for your flight today. We hope to see you on board again soon.

JEFF SMISEK Chairman of the Board, President and Chief Executive Officer, United Airlines

SEPTEMBER 2015 • HEMISPHERESMAGAZINE.COM

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one million meals

friendly

With your help, we can donate one and a half million meals to those in need. Each snackbox purchased helps provide 10 meals to Feeding America.®

©2015 United Airlines, Inc. All rights reserved. $1 helps provide 10 meals secured by Feeding America® on behalf of local member food banks. $1 from each United Choice Menu snackbox purchase will be donated to Feeding America®. United Airlines guarantees a minimum donation of $100,000 and a maximum donation of $150,000 from September 1-30, 2015 through the purchase of each United snackbox. Meal claim valid as of 7/1/14.

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voices

Just Say ‘No’ to Saying ‘No’ Kiyomi Ohta ﬁnds options for customers BY PETE RAPALUS

ur Tokyo-Narita customer service team earns more than its share of O accolades. Among our agents there, Kiyomi Ohta has the admiration and respect of her peers, who cite and look up to her friendly and gracious handling of our most discriminating customers. Ohta takes care of our Global Services customers, as well as other frequent travelers, from curb to jetway, helping them check in and make transfers and assisting them in the United Club and Global First Lounge at Narita. Before taking the airport-based position, she spent five years as an international services representative, a position that combined elements of flight attendant, interpreter and ambassador for Japanese culture. 12

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Her basic philosophy of customer service has not changed much, even though she’s transitioned from a spending hours at a time in a confined space with a small group of customers to juggling hundreds of customers for shorter periods of time in the sprawling, bustling airport. “Usually, customers are either asking for something simple that we can easily provide,” she says, “or they’re looking for an answer or a solution to something not as routine. In those cases, too many times it would be easy to just say ‘no’ and move on to the next problem. What I try to do is offer some alternatives, at least, and give them choices if possible.”

That attitude has generated a thick file of compliments. One of our mosttraveled road warriors called Ohta and her colleagues “the best in the world” in a recent letter, and a more infrequent traveler praised Ohta’s manner and bearing for providing a diversion and helping the customer overcome a language barrier and unfamiliarity with the surroundings. Ohta’s performance during that latter incident warranted a United 100 nomination penned by her supervisor, Hub Terminal Operations Manager Kaoru Imoarai. “One of the most important qualities about Kiyomi is that she is sincere,” Imoarai says. “We don’t like to have to say we’re sorry to customers, but sometimes we have to, and when Kiyomi says it, you know that she means it, and that she takes it personally. It’s something she has naturally—the ability to be so professional and sincere—and it helps make her so good at the job. She’s always thinking about how to provide better service for our customers.” Ohta worked in banking until she became entranced by the idea of working for United—as much for the variety of work each day as for the travel to far-off places, she says. “The operation may look the same every day—we have flights to these places, and the same flights to the same places the next day—but the customers are different, and because of that, the service will be different. So it never, ever gets boring or tedious.” No matter how many customers she helps in a typical day, even if it’s for only a minute or two, Ohta knows that any interaction with a United employee potentially can mean the difference between lifetime loyalty and embargo. “This work can be more challenging because of the shorter time I have to make an impression on the customer,” Ohta says. “I might have 12 hours on a long-haul flight to impress customers; here, I may have just a couple of minutes, so I need to make the most of it and stay positive. What I need to do is use that time, however brief, to put a smile on that customer’s face.”

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connections

Hunger Is No Game United and Feeding America get on board together in the ﬁght against hunger nited’s commitment to service extends beyond U aircraft and airports, to the communities where our customers and employees live and work. During Feeding America’s Hunger Action Month, the airline is asking its customers to join the fight to help feed those in need. During September, $1 from the sale of each snack box purchased through United ’s Choice United Menu Snack Shop will go to employees volunteering Feeding America, the nation’s at the largest domestic hunger-relief Greater organization. Chicago Food “Forty-nine million AmeriDepository cans struggle to find their next meal, including nearly 16 million children,” says Todd Traynor-Corey, United’s managing director of food and beverage planning. “We’re working with one of our great community partners to help meet this critical need.” Through its network of 200 food banks across the country, Feeding America assists more than 46 million people facing hunger each year. With $1, the organization can help provide 10 meals. This year, United aims to raise $150,000, securing 1.5 million meals.

United and its customers have contributed nearly $800,000 over the past six years to support Feeding America’s hunger-relief efforts. The airline’s employees also lend a hand by volunteering at local food banks and pantries. For more about the company’s partnership with Feeding America, visit united.com/eatforgood, and check out the Choice Menu section of Hemispheres, on page 121, for more information on United’s Snack Shop. —MICHAEL ESPIRITU

Ask the Pilot with captain james t. simons jr. When an airplane is slowing after touching down, how much of the stopping power is coming from the engines, as opposed to the brakes?

When we are slowing the aircraft down after landing, the majority of our stopping power is coming from the brakes, not the reverse thrust on the engines. Our aircraft are actually certified to operate without thrust reversers, which provide an extra level of safety but are not required to bring the aircraft to a safe and complete stop. The brake system is hydraulically powered, with normal and alternate braking systems. The normal brake system is applied manually through conventional brake pedal inputs, much like a car. For landing in adverse weather, on very short or slippery runways, all United aircraft are equipped with the added safety feature of an auto-braking system, which applies brakes immediately upon the wheels touching down. Additionally, part of the brake system on all aircraft includes an anti-skid system. Just like in cars, this system reduces pressure as needed to prevent skidding, wheel lockup and hydroplaning during adverse conditions.

Captain James T. Simons Jr. is United’s Washington Dulles chief pilot. You can write to United’s chief pilots by addressing askthepilot@united.com.

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SEPTEMBER 2015 • HEMISPHERESMAGAZINE.COM

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The only daily nonstop service from Houston to Santiago.

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DISPATCHES NE W S A ND N O T E S F R O M A R O U ND T HE WO R L D

barcelona

Street Life A different kind of sightseeing in the Catalonian capital

n a secluded square, away from the bustle of Barcelona’s Gothic Quarter, a group of tourists huddle around an ornate fountain, cameras at the ready. Their guide, a thin, bespectacled man with a mop of graying hair, rattles off a few historic factoids before revealing the real reason for the stop. This, he says, gesturing at a low stone wall in the center of the square, used to be a great place to sleep at night. “That is, until the police came and shooed us away.” José Felipe Martín, 42, works for Hidden City Tours, an enterprise that supplements explorations of the city’s monuments and luminaries with a more immediate kind of history: the personal experiences of its guides, all of whom used to be homeless. Martín started with Hidden City in spring 2014, having spent a year living on the streets. The job, he says, has provided him with more than a living wage. “It made me think, ‘I am useful.’” Aside from being knowledgeable, Martín is an engaging escort. At one point, outside an ancient cloister, his

commentary is drowned out by a street musician. “You know, you have to pass an exam to do that,” he says. “I can’t understand why he isn’t better at it.” When the laughter dies down, Martín tells a story dating back to the year 303, when a young girl named Eulalia defied a despotic Roman emperor and was tortured and killed for her troubles. “What a brilliant idea,” he says of her rebellion. “Are you joking or what?” As the tour reaches its end, Martín recalls how he and a friend were walking the streets one night when a police car pulled up. “Great,” he thought, “what have we done now?” Instead of harassing them, the officer offered to drive the pair to a shelter, 20 minutes across town. “I told him, ‘We don’t smell, but our feet do from walking around all day,’ and the cop said, ‘Shut up and get in.’” People seem to like this story, possibly even more than the one about brave, doomed Eulalia. —JESSICA BENAVIDES CANEPA

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015 • ILLUSTRATIONS BY MARC ROSENTHAL

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dispatches berlin

Lady Gaga Would Approve My night at the Berlin Music Video Awards

montana

Smoke Signals In 20 years as a forest ﬁre lookout, one learns how to cope with isolation t’s 6 a.m., and Leif Haugen is wide awake, gazing out a window at a Ibroad expanse of trees. He will keep doing this for the rest of the day, as he does every day—though he allows that his mind will occasionally wander. “It’s amazing how much time you can spend looking at the clouds.” Haugen, a bearded, soft-spoken 44-year-old, is a fire lookout, a duty he performs in a tiny white cabin perched on a 7,000-foot peak in Montana’s Flathead National Forest. During fire season, which stretches across the summer months, he also calls the cabin home. He sits at a small desk that ’s cluttered with notebooks, a novel, an empty coffee mug. He’s mainly looking for faraway wisps of smoke, which he will call in via radio. He may make 20 such sightings this season, or he may make none at all. “You’ve got to appreciate the slow times,” he says.

Forest Service fire lookouts have been around since the early 1900s. ( Jack Kerouac took a turn at the job in the mid-’50s.) There were once 600 towers dotting the wilds of Montana; today there are 130, only 40 of them staffed. A plane or a satellite can cover a lot more ground than a guy sitting at a table sipping endless cups of black coffee. At 10 o’clock, four hours into his day, Haugen’s radio crackles to life— other lookouts doing their morning check-ins. He’s been doing this job for two decades, and it no longer fazes him that these may be the last voices he’ll hear today. “New lookouts think they ’re going to read 20 books or learn to cross-stitch,” he says. “They’re always surprised by how much time they spend just sitting.” —BRITANY ROBINSON

atching a death metal band play on an Oculus Rift headset can be alarming, not least because of the constant fear you’re about to be stabbed by a guitar. So it was I found myself weaving through this year’s Berlin Music Video Awards, having been given a free trial of the gadget. As it turned out, a virtual rocker poking his digital tongue in my face was not the night’s most startling spectacle. Berlin has always had a knack for pushing boundaries, so inviting people to “get exposure” was really throwing down the gauntlet. Some attendees were dressed for a party in Marilyn Manson’s dungeon; others were not dressed at all. “I guess when you see a category called ‘Most Trashy,’ you shouldn’t come expecting The Lion King,” mused my Californian friend Jeff, a producer on “Keeping Up with the Kardashians.” A woman dressed as a bear approached us. “Hi,” she said in accented English. “I’m the Trophy Bear. I come bearing trophies.” We saw her again later, handing a statuette to the winner of the “Most Bizarre” category (a stopstart animation that’s still giving me nightmares). Next, there was a cabaret act that explored the many uses of clothespins. Then came a show from artist Grausame Töchter that defies description—at least in a family-friendly publication. At 5 a.m., a few of us stood outside smoking and reviewing the night. “Could you point that thing somewhere else?” a rubber-clad American woman said, waving the smoke away. “It’s disgusting.” —BOYD FARROW

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NA HOKU KOA COLLECTION

Na Hoku Chronograph Watch with Koa and Steel Bracelet $650

Na Hoku Watch with Rotating Bezel and Koa and Steel Bracelet $595

Na Hoku Dress Watch with Koa and Steel Bracelet $395

Other dial options available

An incomparable collection of Hawaiian and Island lifestyle jewelry OAHU: Ala Moana Center • Outrigger Waikiki on Kalakaua Avenue • Waikiki Beach Walk • Hilton Hawaiian Village • Polynesian Cultural Center MAUI: The Shops at Wailea • Whalers Village • Front Street • Lahaina Cannery • Queen Ka‘ahumanu Center • Hyatt Regency Maui • Grand Wailea Resort KAUAI: Poipu Shopping Village • Grand Hyatt Kauai BIG ISLAND OF HAWAII: Kona Marketplace • Kings’ Shops • Hilton Waikoloa Village NORWEGIAN CRUISE LINE: Pride of America BOSTON: Natick Mall • Northshore Mall CHICAGO: Oakbrook Center • Woodfield Mall DALLAS: NorthPark Center DENVER: Cherry Creek Shopping Center LAS VEGAS: Grand Canal Shoppes at The Venetian LOS ANGELES: Glendale Galleria NEW YORK: Roosevelt Field PHILADELPHIA: The Plaza at King of Prussia PLEASANTON: Stoneridge Mall PORTLAND: Washington Square SAN DIEGO: Fashion Valley • Horton Plaza SAN FRANCISCO: PIER 39 SAN JOSE: Valley Fair SEATTLE: Bellevue Square WASHINGTON, D.C.: Tysons Corner Center

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dispatches wales

The Heights of Hospitality There’s attentive service, and then there’s attentive service

“H

ave you ever seen such a thing?” says Mary Whistance, thrusting a red bell pepper toward a startled hiker who has just staggered in the door. “Big Ben made me buy it.” Whistance, a spry 78-year-old, is the proprietor of Goytre View, a rustic guest house in south Wales. Big Ben, she reveals, is a trainee farrier (a person who shoes horses) and longterm resident at the inn, which has reportedly hosted Penélope Cruz and her “dishy man friend.” Whistance manages to convey all this in about six seconds. Goytre View sits on the edge of Brecon Beacons National Park, home to some of the U.K.’s most challenging hiking trails. Jo Priest, a 38-year-old tutor, is checking in after a long, hard day (her first serious hike). Now, she is having her endurance tested in other ways. “Fair play to you, walking all that way in this weather,” Whistance

says, wielding a batch of homemade Welsh cakes. Mid-chew, Priest is whisked on a tour of the house, which is more like a museum devoted to roosters and related miscellanea (cushions, cups, coasters). “That’s a prizewinner, that is,” she says, standing before a photograph of a pensive-looking bird. From here, Whistance leads Priest to a dark conservatory to put on the deep fryer by flashlight, in preparation for tonight’s fish supper. During the meal, she bustles about, poised to reload Priest’s plate at every opportunity. “I’ll not have a guest of mine go hungry, thank you.” The next morning, over an equally frenetic breakfast, Priest gazes wearily out a window, beyond which a hike-prohibiting storm has kicked up. “Never mind,” Whistance chirps, piling more sausages onto a plate. “You’ll stay here till it clears!”

germany

Ich Bin Ein Bonaerense How to tango like an Argentine in Deutschland

he Germans have many admirable qualities, but an excess of physical grace isn’t among them. Compare the self-assaulting Bavarian slap dance to the sultry Argentine tango, the leather bib to the ruffled shirt. Even so, the German brewery town Fürth is hosting its first Tango Festival this month (September 4–6), featuring “leading dancers of tango.” Here, a quick pre-fest primer. —CHRIS WRIGHT 1. POSTURE Lower your eyes and frown, as if sniffing old milk. Stand straight, close enough to your partner that it’s awkward. Place one hand in your partner’s hand and the other in the small of the back (leader) or on the bicep (follower).

—HANNAH STUART-LEACH 2. STEPPING Follow the rhythm via a flurry of forward, backward and sideways corrida steps, in close proximity to your partner’s equally zigzaggy feet. The basic pattern is: step-step-ouchstep-step. Experienced dancers can drop the third step.

3. FLOURISHES Having learned to avoid the mutual destruction of metatarsals, you can attempt more complex maneuvers, like hip spins, spinal dips, heel kicks, calf hooks, hand flaps, knee stabs, nasal thrusts and extreme sensual frowning.

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07/08/2015 09:25

SEEING BETTER SO WE CAN HEAL BETTER. THAT’S THE DIFFERENCE BETWEEN PRACTICING MEDICINE AND LEADING IT. At Houston Methodist, we’re pioneering imaging technologies to treat our patients in unprecedented ways. From early Alzheimer’s detection to removing a brain tumor with ultimate precision, we are reducing the risk of some of medicine’s most complex procedures, while leading our patients to faster healing and better outcomes. Travel to the best hospital in Texas, nationally ranked in more specialties than any other hospital in the Gulf Coast. Learn more about the Houston Methodist difference by visiting HoustonMethodist.org or calling 877.790.3627 to speak with a dedicated liaison.

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05/08/2015 10:19

HEMI CULTURE THE MONTH AHEAD TASTEMAKERS STAY LOCAL LOOK TRAVEL ESSAY

THE FAN

BOOKS

The Making of a Model America’s most iconic supermodel gets the art book treatment

©PETER LINDBERGH (CRAWFORD); © BECOMING, BY CINDY CRAWFORD, RIZZOLI NEW YORK, 2015 (BOOK)

n anticipation of her milestone 50th birthday this coming February, art book publisher Rizzoli is giving Cindy Crawford the ultimate present: releasing the international supermodel’s memoir, Becoming, which details Crawford’s rise from small-town Illinois farm girl (she was discovered at the age of 16 while working a summer job in a cornfield) to A-list fashion icon and entrepreneur. With 150 portraits shot by the likes of Annie Leibovitz, Helmut Newton, Richard Avedon and Herb Ritts, the book showcases Crawford’s continued appeal: No matter what kind of gown or swimsuit you put her in, she never loses her alwaysapproachable down-home charm—or, of course, that signature beauty mark.

—NICHOLAS DERENZO

(SEPT. 29)

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

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11/08/2015 09:47

hemi culture culture

THE MO MONTH ONT TH H AHEAD

Heroes Reborn

Minority Report The Muppets

Limitless

Code e Black k

TELEVISION

Déjà View The new fall season is ﬁlled with a slate of sequels, reboots and adaptations. —ND THE SHOW Minority Report (SEPT. 21)

Limitless (SEPT. 22)

The Muppets (SEPT. 22)

Heroes Reborn (SEPT. 24)

Code Black (SEPT. 30)

BASED ON

WHAT’S DIFFERENT?

Steven Spielberg’s 2002 thriller (itself based on a Philip K. Dick story) about Precrime: catching perps using psychics (or “precogs”) before the crimes are ever committed—set in D.C. in 2054.

Set a decade after—spoiler alert!— the end of Precrime, the show swaps out Tom Cruise and Colin Farrell for shinier new models Wilmer Valderrama, Stark Sands and Meagan Good.

You can still count on geeking out over gizmos like hologram phones, augmented reality contact lenses and hands-free computers controlled by wild, swipy gestures.

The 2011 Bradley Cooper thriller (based on Alan Glynn’s The Dark Fields) about a man who takes a mysterious “smart pill” that allows him to access 100 percent of his brain.

Expect a classic CBS procedural, as our affable hero (Jake McDorman) is coerced by the FBI into using his newfound drug-unlocked powers to help solve weekly cases.

In case you’re worried, Bradley Cooper will indeed be returning in a recurring role. He’s also executive producer, so sticking his A-list mug onscreen may just be good business.

“The Muppet Show,” set in a vaudeville theater, and the less successful 1996 “Muppets Tonight,” which transferred the behind-the-scenes antics to a televised variety show.

Think of it as “Puppet 30 Rock,” set backstage at “Up Late with Miss Piggy”—airing nightly after Jimmy Kimmel. (Yes, a felt pig broke TV’s late-night glass ceiling before a female human.)

The Muppets’ new jobs play to old strengths: Fozzie Bear as sidekick (fuzzy Andy Richter?); The Electric Mayhem as house band; Kermit as producer. Swedish Chef? Craft services, of course.

NBC’s “Heroes,” which followed the lives of average Joes and Janes with superpowers. Over four seasons, it fell from hit to ﬂop—which makes the reboot a super-size question mark.

This reboot picks up ﬁve years after the 2010 series ﬁnale, with our titular EVOs (evolved humans) all dead or in hiding after regular humans turned on them. It’s X-Men meets … X-Men.

It’s hard to stay out of the world-saving game too long, so expect return appearances from fan favorites like Hiro Nakamura (Masi Oka) and Matt Parkman (Greg Grunberg).

The award-winning 2013 doc of the same name by director (and M.D.) Ryan McGarry, set in the trauma bay at Los Angeles County Hospital—America’s busiest emergency room.

Oscar-winner Marcia Gay Harden and Luis Guzman add Hollywood polish. A cast of newbie residents may signal, for better or worse, future Shonda Rhimesian soapiness.

McGarry’s executive producing, which ups the street cred and lends authenticity. With a reallife setting this dramatic, the writers won’t have to change much to deliver gripping TV.

R1_023_HEMI0915_CULTURE_Month.indd 24

WHAT’S THE SAME?

SEPTEMBER 2015 • HEMISPHERESMAGAZINE.COM

11/08/2015 09:47

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hemi culture

THE MONTH AHEAD

MUSIC

Hair to Stay

HIP-HOPERA H IP-HO IP P-HO OP PER E A ER L in-Ma Ma an nu nue ue el M el iirra ira ran nda nd da d a Lin-Manuel Miranda in n “Ha Ham Ha miil ilton on o n” “Hamilton”

This month, we look at new releases from three ’80s music stalwarts and rate each on our hair-o-meter. You already know how it works: the bigger, the better. —ERIN BRADY CAST IN STEEL

Thought by most Americans to be a one-hit wonder for their 1985 tune “Take On Me,” this Norwegian trio in fact remained popular in Europe, where it has racked up multiple hits. However, the latest album harks back to the band’s early days by reuniting A-ha with the producer of the group’s first three albums. (SEPT. 4) ’80S HAIR-O-METER

DURAN DURAN PAPER GODS

Duran Duran has always been on the cutting edge. The band was one of the first to use professional directors for music videos and to collaborate with fashion designers. Paper Gods once again pushes the envelope with contributors like Mark Ronson, Janelle Monáe and … Lindsay Lohan? (SEPT. 18) ’80S HAIR-O-METER

NEW ORDER MUSIC COMPLETE

Known for catchy bass lines and moody sound, New Order returns this month with its first new material since 2005. Thanks to time and lineup changes, this 11-track album features a bigger, more orchestral sound. (SEPT. 25) ’80S HAIR-O-METER

A SWOON WITH A VIEW Brie and Sudeikis in Sleeping with Other People

film

True Romance Unlocking the rom-com formula leeping with Other People, about the push-pull relationship between serial cheaters Jason Sudeikis and Alison Brie, is writer-director Leslye S Headland’s second romantic comedy in a little more than a year (she wrote the 2014 remake of About Last Night). Here, she breaks down the rom-com recipe and gives us her must-watch favorites. —EB (SEPT. 11) THE MEET-CU TE “ W hen your protagonists meet each other for the first time.” See “Trouble in Paradise. The way the protagonists meet is they pick each other’s pockets. Over the course of the film, you realize that they’re both con artists and that they’re in love with each other. The problem, of course, is that they’re con artists, so you don’t know how much is real.” THE BAXTER “The guy the main girl is with, but isn’t supposed to be with.” See “The classic example is Bill Pullman in Sleepless in Seattle, but my favorite is The Baxter, which was written by Michael Showalter. It’s actually a film about that guy, and it’s told from his perspective, which is really clever.”

T H E T H I R D AC T D I S A S T E R

“When everything goes wrong, usually from some kind of misunderstanding.” See “It Happened One Night. If you watch it now, you realize how many films have stolen from it. It’s just nonstop twists and turns. You never get bored.” THE HIGH NOTE “You need a really great finish. You have to build and build and build and then get out of there.” See “Some Like It Hot ends perfectly. Jack Lemmon has been dressed as a woman the whole time, and finally he just pulls off his wig and says, ‘I’m a man!’ And Joe E. Brown says, ‘Well, nobody’s perfect.’ I believe that line is also on Billy Wilder’s tombstone.”

COURTESY OF LINDA KÄLLÉRUS./AN IFC FILMS RELEASE (BRIE AND SUDEIKIS); STEPHANIE PISTEL (DURAN DURAN)

A-HA

“Downtown San Francisco, corner of Market and Montgomery Streets. Watch as I part through the crowd funneling past me into the underground tunnels. Now see them through my point of view: a mass of silhouetted ﬁgures bathed in golden light, the sun setting behind them past the hills. This is my life, I think … This is the world I’m still a part of.” QUICK LIT

From ¡Cancerlandia!, an irreverent debut memoir from Juan Alvarado Valdivia about surviving Hodgkin lymphoma. (SEPT. 1)

023_HEMI0915_CULTURE_Month.indd 26

07/08/2015 09:46

WINE ENTHUSIAST RATINGS SCORE OUT OF 100 POINTS

STILLE DI

AUS

PTS

TEXTAIN S

USA

LED

2015

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hemi culture

THE MONTH AHEAD

Who’s the Big Easiest? Emeril Lagasse and Wendell Pierce go head to head on the best of New Orleans ast month marked the 10-year anniversary of Hurricane L Katrina, yet New Orleanians make a point of refusing to let the tragic storm define their town. Two Crescent City mainstays are publishing books this fall—actor Wendell Pierce, with the memoir The Wind in the Reeds (Sept. 8), and chef Emeril Lagasse, with Essential Emeril, a collection of recipes and the stories behind them (Oct. 6). We asked for their thoughts on the storm, as well as their NOLA travel tips. —ERIN BRADY AND JUSTIN GOLDMAN

EMERIL

Preservation Hall, so you can est appreciate one of the greatest art forms ever created in the om world—and it came from New Orleans.

What’s your strongest memory of Hurricane Katrina?

orComing back to my neighborme hood. It was like coming home to nuclear winter: deserted of life, absolute dead silence, ineet ability to drive down the street ped because of debris, cars flipped over, houses in the middle of the street.

How do you feel about the city’s recovery from the storm?

It’s a testament to how resilient, how focused people have been. At the same time, we can’t look at the recovery through rosecolored glasses. While we can celebrate what we rebuilt, we still have a lot of work to do.

The Camellia Grill. You can get anything, from a New Orleans– style omelet to a cheeseburger. Children in New Orleans look forward to going there for their pro prom or their wedding.

Best late-night bite?

Cafe au lait and beignets at Morning Call, in City Park. You sit under the beautiful oak trees and under the stars, and it’s one of the most serene places in the world.

I’m a big Tipitina’s fan. I’ve been inv involved with them since I moved to tthe city, over 30 years ago.

Best music venue?

Wednesday night, the Treme Brass Band play s at the Candlelight Lounge.

“W “Where y’at?” or “Where you ma makin’ groceries?”

Favorite saying?

“How your mama and ’em?” Drop the “th.”

W When the Saints win, it changes the entire attitude of Monday mo morning. The workplace is a tot totally different environment.

What makes New Orleans really special?

New Orleans is one of the great treasures of the country, because it is the northernmost Caribbean city, and the last Bohemia.

Coming back and opening Emeril’s. We opened as soon as we could, and I’ll never forget that night. People were clapping, people were crying, people were laughing, people were just ecstatic to be out and to be in a restaurant. The city is absolutely on fire. There’s so much positivity. There are so many new restaurants and businesses and people who have relocated and embraced New Orleans. I’m very positive, and I keep trying to lead the march.

ETHAN MILLER/GETT MILLER/GETTY IMAGES FOR VEGAS S UNCORK’D BY BON APPETIT (EMERIL); CHARLEY GALLAY/NBC/NBCU NBC/NBCU PHOTO BANK VIA GETTY IMAGES (PIERCE); ERIKA GOLDRING/WIREIMAGE (DRUMMER); JOHN SIGLER/GETTY IMAGES (BEIGNETS); STREETER LECKA/GETTY IMAGES (BREES); ERIKA GOLDRING/GETTY IMAGES (TIPITINA’S, TUBA)

Where should a visitor go to understand the soul of New Orleans?

Those spots are just about on every street corner; there’s something about the food and the hospitality that makes New Orleans a city like no other.

Erykah Badu!

WENDELL

Drew B Brees!

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11/08/2015 09:48

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hemi culture TA ST E M A K E R S

BREADWINNER Niklas Morris’ Wonder Bread– infused Sound of Silence at Tucson’s Tough Luck Club

tucson, arizona

The Toast with the Most Carb-obsessed mixologists prove their imaginations are bigger than a breadbox BY JENNIFER NALEWICKI PHOTOGRAPHY BY CHRIS HINKLE

utting carbs? A number of innovative bartenders across the country are rejecting dieters’ demands for low-carb cocktails and looking to the breadbasket for flavor inspiration. At the Tough Luck Club in Tucson, Arizona, bartender Niklas Morris has created a citrusy tipple called the Sound of Silence, which is built around a Wonder Bread–infused genever (the juniper-flavored forebear

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

031_HEMI0915_CULTURE_Food.indd 31

of gin). He starts by soaking a half loaf of white toast in the alcohol for a day or so and then combines the genever with fino sherry, dry vermouth, orange bitters and a crunchy water chestnut garnish. “I wanted to make something American,” Morris says of his unique cocktail. “The true catalyst for the drink was a fellow that used to bartend here in Tucson named Luke Anable: white, thin, pale, with a dry subtlety. 31

07/08/2015 09:58

hemi culture

FREEZE YOUR BUNS OFF Wai Ting Chung with an ice-cream-ﬁlled bun at BAO in London

TA ST E M A K E R S

Wonder Bread was the perfect avatar for him.” Another bar raiding the bakery for inspiration is Cray Eatery & Drinkery, which is, coincidentally, located in the former Wonder Bread factory in Columbus, Ohio. Owner Crystal Park infuses vodka with overripe bananas and peanuts to make a banana-nut-bread-flavored vodka that can be sipped on the rocks or turned into a cocktail with Frangelico and pineapple juice. And, in an unexpected savor y twist, Zahav, a modern Israeli eatery in Philadelphia, serves up a Marble Rye cocktail, made with pumpernickel-and-caraway-infused Jim Beam and a splash of that New York deli classic, Cel-Ray soda (yes, it tastes like celery). “It’s basically a deli in a glass,” says co-owner Steven Cook of the concoction, “minus the meat.”

SOUND OF SILENCE Yields one drink • 1½ oz. Wonder Bread–infused genever • 1 oz. dry vermouth • ½ oz. fino sherry • 2 dashes orange bitters

Stir ingredients to combine. Serve up with a water chestnut garnish. INFUSED GENEVER • 1 liter genever • ½ loaf Wonder Bread

Lightly toast the bread. Layer the slices in a storage vessel and pour the genever over it. Let sit for one to two days, then strain.

paris

BAO WOW! The dim sum staple goes global

n the past decade, New York chefs like Momofuku’s David Chang and Baohaus’ Eddie Huang (whose memoir inspired ABC’s “Fresh Off the Boat”) have popularized bao—fluffy Chinese buns made with water, milk, wheat flour and yeast and filled with pork belly or duck. Now, inventive chefs are taking the trend a step further, proving that the Chinese staple can be a perfect blank slate. In Paris’ hip Canal SaintMartin district, for instance, the restaurant Siseng is giving the bao treatment to the burger (five-spiced patties with tamarind and tempura onion) and the chicken sandwich (crispy fried fillets with coleslaw, coconut sauce and basil). “Painters use a canvas to express themselves,” says Laotian-Taiwanese-French chef Stephane Siseng, who cooks alongside his mother. “For us, we use the bao.” HOT CROSS-CULTURAL BUNS Last November, across town, French chef Sober Bao Benedict at Adeline Grattard opened yam’Tcha Boutique, a Brooklyn’s Bao Burg spin-off of her popular Franco-Chinese eatery, yam’Tcha, in the 1st Arrondissement. From a “PAINTERS takeout window, she dishes out hot buns with USE A CANVAS unique, très French fillings such as Comté with TO EXPRESS sweet onion and Stilton with Amarena cherry. THEMSELVES. “Who can resist deliciousness in a bun?” asks Thai chef Suchanan Aksornnan (aka FOR US, WE USE THE BAO.” Chef Bao Bao) of Brooklyn’s Bao Burg. She serves a brunch dish called the Sober Bao Benedict, with pulled pork and Sriracha hollandaise. “The texture and lightness of the buns bring up the flavors of the stuffings,” says Aksornnan. “A warm bun goes well with anything.” Even cold desserts, it turns out. At London’s BAO, Shing Tat Chung, Wai Ting Chung and Erchen Chang fill deep-fried bao with a uniquely British ice cream made from Horlicks malted milk. “I love hot and cold desserts,” says Shing Tat Chung, “so a fried, hot, crispy exterior suits the cold ice cream well.” And if they get a little messy? That’s half the fun. Amy Le of Chicago’s Saucy Porka offers yet another take, with Latininfluenced fusion creations stuffed with the likes of pork carnitas with pineapple salsa and sofrito-marinated shrimp. She calls them “bacos.” “I love watching how my customers tackle their bacos,” Le says. “There’s the head tilt technique, where they bite it from the bottom of the bao, holding it just above their mouths. There’s the over-the-top bite, where they go from the top down. And for those with big enough mouths, they engulf the bao in just one bite.” —SARA LIEBERMAN

PHOTOGRAPHY BY TIM WHITE (CHEF)

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07/08/2015 09:58

S I N G L E , S U C C E S S F U L , S E L E C T I V E . . . S I M PL Y T O O B U S Y ?

Amber Kelleher-Andrews CEO

Awarded Top Global Matchmaker

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hemi culture TA ST E M A K E R S

MEAT MEETS ITS MATCH Clockwise from left: a “pulled pork” sandwich made with The Prepper; No Evil Foods owners Mike Woliansky and Sadrah Schadel; a taco made from El Zapatista, their vegan take on Mexican chorizo

asheville, north carolina

Ain’t Nothing Like the Real Thing? An indie vegan meat company begs to differ BY AMBER GIBSON

e know, we know: The term “fake meat” strikes fear into the hearts—and stomachs— of non-vegans. But two Asheville, North Carolina–based cooks, Mike Woliansky and Sadrah Schadel, are hoping to change that unsavory reputation with their No Evil Foods line of plant-based meat substitutes.

Schadel was raised a vegetarian but found herself salivating over food blogs, menus and recipes made with chicken, beef and pork. She tried recreating those recipes with highly processed veggie meats—MSG-filled soy burger patties, rubbery tofurkey—and was, unsurprisingly, disappointed with the results. “They fell short on flavor, texture and versatility,” she says. With no previous experience in food production, she began experimenting with the ancient cooking techniques of Buddhist monks, combining wheat gluten, chickpea flour and shoyu soy sauce. The resulting product is protein-rich and naturally, well, meaty—or, as their website says, “environmentally friendly, cruelty free & damn delicious.” Schadel and Woliansky started selling handcrafted plant-based proteins at Asheville farmers markets last year. Now, home cooks and chefs alike are gobbling up No Evil Foods’ Italian sausage, crumbly Mexican chorizo and

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“WE’RE TRYING TO REDEFINE WHAT SOUTHERN EATING CAN BE.” “The Prepper”—a seitan or tempeh alternative that can be used in everything from Thai curry to vegan chili. “We’re not here to shun anyone’s choices,” Woliansky says of meat eaters. “We just want to inspire them to take those first steps. People enjoy eating animal meat, and we want to replicate that experience. We want people to think of our product as meat.” And chefs do. Asheville’s Chestnut has served a savory gumbo gravy studded with hunks of Prepper and chorizo. “The Prepper has the texture of pulled pork,” explains chef Joe Mitchell. The Italian sausage is popular around town, too, sprinkled on pizzas, salads and sandwiches at Mellow Mushroom and as the veggie dog option at Avery’s Hot Dogs. The popularity of these products in a BBQ-loving state like North Carolina comes as particularly high praise. “We’re trying to redefine what Southern eating can be,” Schadel says.

SEPTEMBER 2015 • HEMISPHERESMAGAZINE.COM

07/08/2015 09:59

FINALLY! AN UNTUCKED SHIRT AT THE PERFECT LENGTH.

We started UNTUCKit because we had trouble finding shirts that looked good untucked. Shirts aren’t designed that way: they’re too long and look sloppy untucked. It’s a deceptively difficult look to get right. So we decided to make shirts for those who want to wear their shirts untucked. We would make a better shirt for the untucked man. A casual shirt fit for comfort and not convention; designed to fall at the perfect length. An ‘untucked’ shirt. So go ahead...UNTUCKit.

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hemi culture TA ST E M A K E R S

50/50

United States of Canned Beer A coast-to-coast tour of America’s most refreshing (and nostalgic) beverage BY NICHOLAS DERENZO PHOTOGRAPHY BY MICHAEL DE PASQUALE

ew drinks conjure images of Labor Day barbecues quite like crisp, cold, canned beer. But until recently, cans were more associated with quantity (Chug! Chug! Chug!) than quality. These days, however, the online database CraftCans.com lists a whopping 512 independent microbreweries that can their prized artisanal ales, singing the praises of aluminum’s quick-cooling, portable properties. Here, a toast to our favorite canned beer from each state. 3

ARIZONA

NOCHE DULCE MOONLIGHT VANILLA PORTER

Borderlands Brewing Co., Tucson With real vanilla 7

CONNECTICUT

ROAD 2 RUIN DOUBLE IPA

Two Roads Brewing Co., Stratford Brewed with four hop varieties 11

HAWAII

BIKINI BLONDE LAGER

Maui Brewing Co., Kihei Inspired by Munich Helles lagers 15

IOWA

VINTAGE BLONDE

Great River Brewery, Davenport Crisp and dry kölsch-style ale 19

MAINE

TARNATION CALIFORNIA STYLE LAGER

Baxter Brewing Co., Lewiston Malty with a rich amber color

031_HEMI0915_CULTURE_Food.indd 35

ARKANSAS

BELGIAN STYLE GOLDEN ALE

ALABAMA

MOTHER ALE

Good People Brewing Co., Birmingham

Golden ale, with North American pilsner and wheat malts

Tart and citrusy 5

CALIFORNIA

329 LAGER

Ozark Beer Co., Rogers Boasts spicy aromas of pear and apple

Named for LA’s 329 days of sun each year

DELAWARE

BLACK TIE BLACK INDIA PALE ALE

ALASKA

BEARDED LADY AMERICAN WHEAT ALE

Golden Road Brewing, Los Angeles

FLORIDA

KILLER WHALE CREAM ALE

Denali Brewing Co., Talkeetna

COLORADO

THIS SEASON’S BLONDE

Aspen Brewing Co., Aspen Summery and ﬂoral Englishstyle pale ale 10

GEORGIA

TROPICÁLIA IPA

Mispillion River Brewing, Milford

Bold City Brewery, Jacksonville

Creature Comforts Brewing Co., Athens

At once roasty and citrusy

Light, crispy, no bitterness

Notes of ripe passionfruit

IDAHO

MUTTON BUSTER BROWN ALE

ILLINOIS

GATECRASHER ENGLISH IPA

NPBT Brew Co., Boise

Temperance Beer Co., Evanston

Nutty, roasted and a tad sweet

Aromatic, with a bit of maltiness

KANSAS

VELVET ROOSTER

Tallgrass Brewing Co., Manhattan Belgian-style tripel with a Champagne-like ﬁzziness 20

MARYLAND

OLD PRO GOSE

Union Craft Brewing, Baltimore Tart Germanstyle beer with a dash of salt

KENTUCKY

PAY IT FORWARD COCOA PORTER

West Sixth Brewing, Lexington 60 lbs. of cacao nibs per barrel 21

MASSACHUSETTS

PLUM ISLAND BELGIAN WHITE

Newburyport Brewing Co., Newburyport Hints of citrus and coriander

INDIANA

JADE APA

18th Street Brewery, Gary Brewed with oats, crystal rye and Paciﬁc Jade hops 18

LOUISIANA

SOUTHERN DRAWL PALE LAGER

Great Raft Brewing, Shreveport Super-drinkable 22

MICHIGAN

51K IPA

Blackrocks Brewery, Marquette Grapefruit, apricot and pine aromas

HAVE A FAVORITE LOCAL BEER? Post your pics with the hashtag #hemigram, and you might see yourself in the next issue. See page 8 for more details.

07/08/2015 09:59

MINNESOTA

STARGRAZER GERMAN STYLE SCHWARZBIER

Bauhaus Brew Labs, Minneapolis Über-dark, oddly refreshing 27

NEBRASKA

LAST CALL

Blue Blood Brewing Co., Lincoln An amber ale brewed to honor fallen cops 31

NEW MEXICO

MISSISSIPPI

MISSISSIPPI FIRE ANT

Southern Prohibition Brewing, Hattiesburg Spicy, caramely 28

NEVADA

MISSOURI

TOWHEAD AMERICAN BLONDE A nod to classic Midwest wheats

An unﬁltered American wheat

NEW HAMPSHIRE

Great Basin Brewing Co., Reno

White Birch Brewing, Hooksett

Named for the NV state fossil

Best served at 50–55° 33

N. CAROLINA

PILSNER

SUMMER ALE

CACK-A-LACKY

Marble Brewery, Albuquerque

Montauk Brewing Co., Montauk

Fullsteam Brewery, Durham

Pair with a green chile cheeseburger

Perfect beach beer, with a hint of wheat

Pale ale made with local ginger

OHIO

NEW CLEVELAND PALESNER

OKLAHOMA

UROBOROS STOUT

Platform Beer Co., Cleveland

Anthem Brewing Co., Oklahoma City

Pilsner meets pale ale

Robust, with chocolate malts

RHODE ISLAND

BARSTOOL AMERICAN GOLDEN ALE

Foolproof Brewing Co., Pawtucket Super-refreshing 43

TEXAS

S. CAROLINA

SMOKING MIRROR SMOKED PORTER

Quest Brewing Co., Greenville Peated malt 44

UTAH

MINER’S GOLD HEFEWEIZEN

Lewis & Clark Brewing Co., Helena

BERLINER WEISSE

NEW YORK

MONTANA

Mother’s Brewing Co., Springfield

ICHTHYOSAUR “ICKY” IPA

OREGON

QUICK WIT BELGIANESQUE ALE

NEW JERSEY

077XX EAST COAST DOUBLE INDIA PALE ALE

Carton Brewing, Atlantic Highlands Super-hoppy and bitter at 80 IBUs 34

N. DAKOTA

WOOD CHIPPER IPA

Fargo Brewing Co., Fargo Thank the Coen Brothers for that name… 38

PENNSYLVANIA A

BLITZKRIEG HOPS DOUBLE IPA

Fort George Brewery, Astoria

Neshaminy Creek Brewing Co., Croydon

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Crow Peak Brewing Co., Spearfish Piney from Cascade hops 45

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TINY BOMB AMERICAN PILSNER

Wiseacre Brewing Co., Memphis With local wildﬂower honey 46

VIRGINIA

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RULE G INDIA PALE ALE

Austin Beerworks, Austin

Uinta Brewing Co., Salt Lake City

Otter Creek Brewing Co., Middlebury

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HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

R1_031_HEMI0915_CULTURE_Food.indd 37

WISCONSIN

BEDLAM! IPA

Ale Asylum, Madison Belgian-style yeast meets Citra hops; light and fruity

WYOMING

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Snake River Brewing, Jackson Amber-hued, with imported German malts

11/08/2015 09:50

No.00000 UA_Hemi_Sept_2015_Star_Alliance_Speed_Through 1pp.indd 1

05/08/2015 10:21

hemi culture

stay

A 1918 Resort Reconnects with Its Mountain Surroundings THE BROADMOOR, COLORADO SPRINGS

erched around a lake, in the shadow of Pikes Peak, surrounded by three golf courses and trout-stocked fishing ponds, the palatial Broadmoor resort has stood as the grande dame of the Rockies since it opened in 1918. But with its Italian Renaissance–inspired design details—think a pink stucco facade, handpainted frescoes and intricate bas-reliefs—the place has always felt as though it belonged on the shores of Lake Como more than in a formerly rough-and-tumble mining town. That all changed last year, when the resort fully embraced its rustic side with a slate of new wilderness experiences, including an equestrian ranch in the middle of Pike National Forest and a brand-new (as of this summer) fly-fishing camp on the Tarryall River. Most impressive of all, perhaps, is the Cloud Camp, which sits at 9,200 feet, atop Cheyenne Mountain, on the site of Broadmoor founder Spencer Penrose’s historic homestead. Reachable by jeep, mule or a three-hour hike, the rustic lodge— with its hand-hewn timber beams and boulder fireplaces—and 11 surrounding cabins offer the best way to commune with the Colorado wilderness (not to mention some of the state’s most jaw-dropping panoramic vistas).

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

039_HEMI0915_CULTURE_Stay.indd 39

07/08/2015 10:04

hemi culture STAY

A Chic Retreat on Amsterdam’s Stately Museumplein THE CONSERVATORIUM HOTEL, AMSTERDAM

BACKSTORY With its grand neo-Gothic gables and turrets, the Conservatorium calls to mind a medieval castle. But the building actually has a much more pedestrian pedigree—first, in the 19th century, as the headquarters of a bank, and later as the eponymous music conservatory. Original terrazzo floors and illustrative tilework are paired with more contemporary additions, including striking glass walls looking out onto the courtyard and modernist furnishings by Milan-based designer Piero Lissoni—plus the occasional wink at Dutch culture, in the form of, say, wooden shoes or blueand-white Delftware. WHAT’S NEW Opened last fall, the new culinary star of the hotel (and the city) is Taiko, a bustling lobby restaurant named for a traditional Japanese drum. From his open kitchen, globetrotting chef Schilo Van Coevorden, who has helmed restaurants across Europe, the

Middle East and Asia, serves sashimi and small plates such as venison shabu shabu with pickled beets and salmon tataki with fennel and spicy orange sorbet. While the menu also features Japanese wagyu-style beef, be sure to try the local equivalent: MRIJ beef (named for the confluence of the Maas, Rijn and IJssel rivers, where the cattle are bred), which is served here as an entrecote grilled over bincho-tan charcoal or in a tartare alongside Royal Dutch caviar.

Local Goes Luxe in the Big Easy LE MÉRIDIEN, NEW ORLEANS

WHAT YOU’LL FIND JUST OUTSIDE Stretch your legs around the green lungs of the Vondelpark, just moments away, or brush up on the works of Vincent van Gogh right across the street at his namesake museum. The hotel sits just a block from the revitalized Museumplein (Museum Square), the Dutch answer to the National Mall, lined with majestic arts institutions like the Rembrandt-heavy Rijksmuseum and the modern-skewing Stedelijk Museum.

DESIGN NOTES Opened this March after a $29 million transformation, the hotel’s low-keymeets-local aesthetic situates sleek mid-century furniture alongside custom details such as wallpaper inspired by maps of the Crescent City and headboards that echo the decorative architecture of its buildings. In addition to these unique touches, each of the hotel’s 410 guest rooms incorporates classic Le Méridien features, like standing desks and crisp white bed linens. HOT DISH Just off the lobby, past the Longitude 90 bar—where you can sip espressos by day and Sazeracs by night—you’ll find the property’s destination restaurant, LMNO (an acronym for Le Méridien New Orleans). Helmed by Colombian-born chef Mauricio Gutierrez, LMNO offers classic American fare infused with Cajun and Creole flavors, such as the chicory-coffee-rubbed skirt steak with black mint Cajun cream sauce and truffled cheese grits. AMAZING AMENITIES Since purchasing the Le Méridien name in 2005, Starwood Hotels and Resorts has recast each of the brand’s properties as a hub for local art and culture. The hotel’s Unlock Art program opens doors to nearby cultural institutions, including the Contemporary Arts Center New Orleans, the New Orleans Museum of Art and the Ogden Museum of Southern Art.

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SEPTEMBER 2015 • HEMISPHERESMAGAZINE.COM

07/08/2015 10:05

The art of surgery: Minimally invasive procedures guided by the same surgeons who are teaching others their art. At the University of Texas Medical Branch (UTMB Health), minimally invasive procedures are performed by the most talented and experienced surgeons using the most advanced laparoscopic and robotic technologies. These internationally recognized surgeons are the very people who you want taking care of you and your family. In fact, they are the doctors who are teaching others how to do what they do. The technology is breakthrough. The surgeons are the best. The benefits are numerous. Minimally invasive procedures are safe, and result in faster and easier recovery. So if you are scheduling surgery for yourself or a loved one, be sure to ask if it can be done using a minimally invasive procedure at UTMB Health. The skills, the knowledge, the leadership and the confidence make the difference. Itâ&#x20AC;&#x2122;s all here in the Houston/ Galveston Bay Area. Left: Guillermo Gomez, MD Director of the Center for Obesity and Metabolic Surgery Center Left: Joseph Sonstein, MD Minimally Invasive Urologic Surgery Center Right: Kimberly Brown, MD, FACS Minimally Invasive Liver and Pancreatic Surgery Right: Sami Gokhan Kilic, MD, FACOG, FACS Chief of Minimally Invasive Gynecology & Research

This is what happens when the most talented surgeons use the most advanced surgical applications. Take charge of your health. Call us at 800-917-8906 or go to utmbhealth.com.

The four surgeons featured here are representative of the more than thirty UTMB surgeons using state of the art minimally invasive surgical techniques across a wide variety of medical specialties. The University of Texas Medical Branch Member, Texas Medical Center

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07/08/2015 13:58

hemi culture

local look

On Portland Style BY SARA LIEBERMAN PHOTOGRAPHY BY JAMES FITZGERALD III

rtist, illustrator and photographer Jade Sheldon may not have been born a redhead, but she says “she was destined to be one.” Standing out comes naturally to the 28-year-old Oregon native, whose ruby-red hair isn’t the only eye-catching thing about her. Her illustrations and designs have found such high-profile fans as The Decemberists, IFC and Pabst Blue Ribbon. Here, she schools Hemispheres on the art of dressing for this ultra-hip Pacific Northwest city. HOW WOULD YOU DESCRIBE PORTLAND STYLE? I believe Portland style is about being true to yourself, whatever your style may be. Nothing is off limits. The city is this unique mix of practical and experimental. WHAT WOULD SOMEONE WEAR TO FIT IN? AND WHAT MIGHT BE SOMETHING THAT’D CAUSE ONE TO STAND OUT? That’s a tough one. Portland is a place where everyone stands out, and we all fit in somehow. Blending in is standing out. WHERE DO YOU SHOP? We’re lucky to have a variety of curated boutiques in Portland. I am particularly drawn to the Pearl District and Northwest, but I love shops that house a variety of new and established designers. A few of my favorites have to be Table of Contents, Steven Alan, Orn Hansen and Frances May. I also have a soft spot for vintage clothing and accessories, and Xtabay Vintage has an absolutely incredible selection. TELL US ABOUT TODAY’S LOOK. My jacket is from Portland-based company Bridge & Burn. My incredibly soft T-shirt is from Alexa Chung's collaboration with AG Jeans. My Rebecca Minkoff bag is edgy and classic all at once. My pleated colorblock skirt is by HD in Paris, and the camel Mary Janes are from Poppy Barley. Finally, my lipstick is Chanel's "Incandescente." I go out of my way to gift myself a beautiful lipstick every year for my birthday.

R1_042_HEMI0915_THE_LOOK.indd 42

GOT A GREAT LOOK? Post your own street style with the hashtag #hemigram, and you might see yourself in the next issue. See page 8 for more details.

11/08/2015 09:51

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hemi culture

travel essay

Happy Horrors Sometimes the worst vacation experiences make for the best memories BY JAMES WALLMAN

few years ago, I booked myself a dream skiing trip to Kashmir, in northern India, one of the most beautiful, remote and politically troubled places on the planet. Specifically, I was heading for Gulmarg, a famously challenging ski resort close to the border with Pakistan. “Your hotel is very nice,” a tourism official informed me before I left. “Central heating is there.” Hmm. This seemed HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015 • ILLUSTRATION BY MICHAEL BYERS

045_HEMI0915_TRAVEL_ESSAY.indd 45

07/08/2015 10:11

hemi culture T R AV E L E SSAY

an odd detail to highlight, given that I was heading for a frozen mountainside. But I shrugged it off, packed my bags and flew into Delhi, the first leg of my trip. There, in the hotel bar, I met a nice local man, who also assured me that I’d be delighted with my Gulmarg lodgings. “It has central heating,” he said with a nod. The next day, after another long flight and a squiggly, white-knuckle Jeep ride, I arrived at the lodge. It was a single-story, shack-like property with dazzling views of the snow-slathered Pir Panjal mountains. Inside, I was greeted by a grinning receptionist. I couldn’t help but notice he was dressed in a sweater and woolly hat. On a nearby sofa sat a couple of guests, similarly attired. “Um, this might be a silly question,” I said, “but do you have central heating?” The question hung in the air, along with my breath, and I felt the first tingly stirrings of unease. I wouldn’t say I have an actual phobia about being cold, but I try to avoid it. Also, surely, an integral part of any skiing trip is the après-brrr thaw. Without this, you’re basically looking at the movie Alive. “Yes, Mr. James,” replied the grinning receptionist. “Central heating is here!” “So why is everyone wearing coats?” He grinned. “Does it work?”

TO KEEP THE INSISTENT HIMALAYAN COLD AT BAY, I WENT TO BED IN MY SKI SUIT, HAT AND MOISTUREWICKING MITTENS. LITTLE ICICLES BEGAN TO FORM ON MY EYELASHES. “Yes, yes!” “Is it on?” Nothing. “Can you turn it on?” More nothing. Here, it seemed, was the rub. The staff appeared to be under strict orders to leave the central heating alone. I followed the grinning receptionist through the lobby, exchanging glances with the shivering couple on the couch. Halfway down a dark corridor, he yanked open a door to reveal a room with a dresser, over which lay the original protective plastic coating. I’d asked for a valley view, but it was hard to tell whether I had one, given that the windowpane was made of opaque plexiglass. The pane didn’t fit very well, so every time the wind blew, which was constantly, it rattled, as if to announce the arrival of another frigid blast. “Enjoy!”

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12/08/2015 15:32

the fan

I sat on the bed (its mattress apparently stuffed with shale) and tried to think of a bright side to all this. I’d recently read about a psychological principle called “positive reinterpretation,” part of which involves the ability to make the best of a bad thing. So: positive spin, positive spin, positive spin. The best I could manage was that my room didn’t have a polar bear in it. That night, in an effort to keep the insistent Himalayan cold at bay, I went to bed in my ski suit, hat and moisturewicking mittens. When little icicles began to form on my eyelashes, I put my goggles on, but all that did was create frozen suction cups over my eyes. I called reception and requested—demanded—that they provide me with a heater. A while later, the grinning receptionist trundled into my room with the hotel’s only portable heater, which looked like something that might have been put to use in the trenches during World War I. Still, it was something. I draped my frost-stiffened ski suit over the dresser, turned the heater up as high as it would go and dozed off. Ahhh. Argh! I awoke to a crackling sound and a nasty smell. The clothes that had been steaming when I fell asleep were now afire. I jumped up, threw a glass of ice-cold water at a pair of flaming ski pants, instead hitting the dresser, where the protective plastic coating had started to melt. So I attempted

that thing they do in films, where people put out fires by whacking them with blankets. I whacked my fire with a ski sock, which took a bit longer but eventually worked. For the rest of the trip, I made do with the cold. A few weeks later, back in London, I found myself being asked for the 50th time how my ski trip had gone. By then, I’d developed my worst-vacation-ever story to the point where I kind of enjoyed telling it—the goggles, the central heating, the late-night inferno. People wanted to hear about the debacle at dinner parties, and even when they didn’t, I told them anyway. Over time, my grinning receptionist became less a figure of ridicule than an example of dauntless pluck. Which brings me to another aspect of positive reinterpretation, the part that says we can emerge from terrible experiences improved somehow—stronger, kinder, more self-aware. In my case, the bright side was that I finally understood how unpleasant experiences can be as valuable as pleasant ones, and more so with the passing of time. I hated my stay at that icebox hotel, but I wouldn’t swap the memory of it for the world. London-based writerJAMES WALLMAN is the author of Stuffocation, a manifesto for why we should all spend our time, energy and money on experiences—even ones that go wrong.

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08/01/2015 15:54

hemi culture

the fan

Kicking It in LA? It’s been two decades since an NFL team called Los Angeles home. That might change soon. BY JOE DELESSIO

n Christmas Eve 1994, the NFL’s Los Angeles Raiders ended their season with a loss to Kansas City at the Los Angeles Memorial Coliseum. Some 35 miles away, at Anaheim Stadium, the Los Angeles Rams were also wrapping up their season with a loss, to Washington. The Rams and Raiders walked off their home fields within five minutes of each other that afternoon—and the NFL hasn’t been back to the LA area since. It may be stunning that the most profitable sports league in America has gone 20 years without having a team in the

country’s second-largest metropolis, but there are myriad reasons for the continued absence. First, the fiscal and political situation in California makes it nearly impossible for teams to get public funding for stadiums. The Rams and Raiders hit the road in 1995 largely because their owners got sweetheart deals from, respectively, St. Louis and Oakland (deals neither city—especially Oakland—is likely to repeat). Furthermore, while the NFL hasn’t actively denied Los Angeles a team, the league could have pushed harder to get a team there than it has. Somewhat counterintuitively, there

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015 • ILLUSTRATION BY DANIEL DOWNEY

049_HEMI0915_THE_FAN.indd 49

07/08/2015 10:12

hemi culture THE FAN

a stadium at Exposition Park; at has been a financial incentive for another point, there was talk of the league to keep the giant market doing it in the City of Industry. open. Other franchises—including In 2010, AEG, the sports and the Seattle Seahawks and the Minentertainment behemoth, unveiled nesota Vikings—have been able to plans for a stadium in Downtown leverage the threat of a move to LA LA, near the Staples Center. It had when negotiating for better stadium even sold the naming rights for the deals in their current homes. much-hyped venue, but without a “Historically, the NFL’s ability to team to move into it, the plan died. help teams in other markets extract However, 2015 sees Angelenos’ billions of dollars in subsidies for hopes for an NFL return higher stadium initiatives has really been than ever, as three different teams founded in, among other things, are believed to be exploring a move having LA vacant,” says David to the area. As of this summer, two Carter, an associate professor at JUST MOVE, BABY Al Davis’ (left) LA Raiders won the stadium proposals were still alive— USC’s Marshall School of Business Super Bowl in 1984—and returned to Oakland in 1995 the two most promising ones yet. and the executive director of the The Raiders and the San Diego school’s Sports Business Institute. In turn, he notes, that helps raise the value of NFL franchises. Chargers, both of whom are threatening to leave their current While such economic factors may be a positive for the cities for Los Angeles if they don’t get what they describe in a NFL, they’re not much consolation to Angeleno football statement as “permanent stadium solutions that are publicly fans. Los Angeles, mind you, is something of a unique market. acceptable,” have partnered on a plan for a privately financed Many of the city’s residents are transplants who already follow $1.7 billion venue in Carson, south of Downtown, which they other teams, college football has a passionate following thanks would share. Meanwhile, Rams owner Stan Kroenke has a plan to the UCLA-USC rivalry, and there’s plenty of competition for a privately financed $1.86 billion stadium in Inglewood, for the entertainment dollar. But most experts believe the area and though he hasn’t publicly said it’s a potential home for the Rams, it’s believed he’ll move the team there if he can’t reach is ripe for a successful professional team—or two. “There’s a huge appetite for professional football in Los a deal for public funds to renovate the team’s current stadium Angeles, whether you’re talking about old Rams fans, LA in St. Louis. Everything seems to be falling into place for at least one Raider fans that are still around or football fans in general,” says Vincent Bonsignore, a columnist for the Los Angeles Daily team to move to Los Angeles, according to Bonsignore. Both proposals have the support of the local municipalities, and in News who has covered the potential return of the NFL. “The relocation of the Rams and Raiders had nothing to do each case, there’s an association with existing NFL owners, who with whether the NFL can succeed in this town,” Carter adds. can get out of their current cities relatively easily if they want to. “I think it’s going to happen,” Bonsignore says. “I think there Stadium proposals—still a requirement for luring any team back, as none of the venues in the area have the luxury boxes will be a team here in 2016.” and other amenities that NFL owners now demand—have come and gone over the years. The NFL nearly awarded Los JOE DELESSIO covers sports for New York magazine’s website. Angeles an expansion franchise in 1999, but it went to Houston He’d be happy to relocate to Los Angeles if someone built him instead when an agreement for a stadium and ownership group a new $1.7 billion home. couldn’t be reached. At one point, there was talk of building

LA STORY • 1926 A team based out of Chicago calls itself the Los Angeles Buccaneers and plays a full season of road games without setting foot in LA

• 1946 Los Angeles gets its first true NFL team, when the Cleveland Rams decamp to the City of Angels

• 1951 The Los Angeles Rams win their first and only NFL Championship, beating the Cleveland Browns 24-17

• 1980 The Rams move from Los Angeles Memorial Coliseum to Anaheim Stadium, in Orange County

• 1982 The Oakland Raiders move to Los Angeles, playing their home games at the Coliseum

• 1984 The Raiders win Super Bowl XVIII, defeating Washington 38-19

• 1995 The Rams and Raiders leave LA for St. Louis and Oakland, respectively

AP PHOTO/STF (DAVIS)

The movings and shakings of NFL football in Los Angeles

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BRIGHT IDEAS INNOVATION

BUSINESS

GADGETRY

how it’s done

The World’s First Emotional Robot

any Americans have begun to fear that their jobs might one day be taken over by robots. Factory line workers? Definitely. Grocery store cashiers? Sure. Therapists? Until recently, they didn’t have as much to worry about. Enter Pepper, the world’s first “emotional” robot and the first full-scale humanoid robot available to consumers. The nearly 4-foot-tall creation—which zips around on three multidirectional wheels—was designed by Paris-based robotics firm Aldebaran and was originally commissioned by one of Japan’s largest cell phone companies, SoftBank Mobile, to work as customer service reps in its stores. The robot has what might be termed E.I., or “emotional intelligence.” It was designed not for a specific utilitarian purpose (like, say, a vacuuming Roomba) but instead to offer something that was, until now, distinctly human: emotional connection. Pepper reads and responds to human emotions, even evolving its own “personality” through continued interactions. If early sales are any indication (1,000 robots, priced at around $1,600 each, sold out in a minute), you might be making the acquaintance of a Pepper or two in the near future. Here, a look inside the mind of your next best friend.—NICHOLAS DERENZO

1 Pepper is powered by what its creators call an “emotion engine.” The robot’s head contains four microphones, multiple cameras and a touch sensor in order to collect pertinent data, such as facial expressions (smiles, frowns, surprised faces), gestures, body language, speech and tone of voice. This information is then quantiﬁed into a numerical score that dictates how the robot responds. 2 Based on these emotional stimuli, the robot is programmed to react appropriately. If, for example, it detects a frown or hears negative words (like “hate”), it might try to cheer you up by dancing or telling a joke in one of the four languages in which it’s currently ﬂuent (English, French, Spanish and Japanese). There’s also a tablet on its chest to promote further interaction. 3 Pepper boasts the unique ability to learn over time, meaning that, much like a real friend, it’ll get to know your likes and dislikes over the course of your evolving relationship. It might, for example, learn your favorite song so it can play it when you’re feeling blue. Or, if it notices that you always laugh when it dances, it might learn some new moves to keep you smiling. You might say it’s all fun and games—or the Peppers might just be buttering us up before the inevitable global robot takeover.

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015 • ILLUSTRATION BY JAMESON SIMPSON

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07/08/2015 10:13

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Generate new business at Dreamforce: Best practices to connect with prospects and customers As a traveler, you’ve likely attended many trade shows and conferences, so you are well aware of the great networking and business opportunities that lie ahead at Dreamforce 2015, salesforce.com’s user conference and the world’s largest cloud computing conference. Whether you’re a sponsor or an attendee of Dreamforce, conferences are all about connecting. BEFORE DREAMFORCE Connect with your prospects prior to the event to let them know you’re attending. As soon as you touch down in SFO, announce your whereabouts and use the #DF15 hashtag on Twitter. Find speakers, exhibitors, and attendees on social media. Build a Twitter list, connect with attendees on LinkedIn, retweet and favorite Dreamforce content. Follow everyone using #DF15. When making a request to connect, include a note about Dreamforce. Send them a link to your website once they’ve accepted your connection request. DURING DREAMFORCE Dreamforce is a busy time, so focus on generating business and connecting with the right people. Whether someone approaches you at your booth or at a Dreamforce party, ask good questions and learn about the prospect. Develop as much of a relationship as you can in a short time. Get to a point where they will take your call after the show. “You don’t need to sell at the tradeshow; you need to learn. If the prospect feels you have listened and offered a good tip or two, then you have earned the right to ask if you can schedule an appointment to call them in a few days,” says Alice Heiman, sales expert and networking guru. Keep track of everyone you meet, and collect business cards or scan badges. Make a point of writing a note about each person on the back of their business card, or in Salesforce. That personalizes the follow up, while ensuring you recall how and why you met the person. The best way to connect with the greatest number of people at Dreamforce is to keep moving. Don’t limit your time to only booths, speeches, or sessions. Walk through expos and talk to as many vendors as you can. AFTER DREAMFORCE After you leave the conference, you’ll have a nice list of leads in hand. However, importing of mass lists is a common cause of duplicate records and unstandardized data. Prevent bad data by using helpful applications, such as list importing tool, Unique Upload ( www.ringlead.com/uniqueupload). If the list is missing contact information, such as emails, use a tool like Capture (www.ringlead.com/capture ) to append missing data in real time. Reach out to Dreamforce contacts as soon as the show is over. Their excitement is still strong to make your connection sticky. Call your Dreamforce contacts at least three to six times over the next 30 to 60 days. Plan a series of great voicemail messages, emails or mailings. Make the messages interesting, engaging and about them – not you, your product or your service. The messages should be unique, and demonstrate value with a helpful piece of content. Good luck and enjoy Dreamforce 2015.

30/07/2015 16:24

bright ideas

tech

Telling on Ourselves We guard ourselves against digital snoops and identity thieves but continue to tell the world about our drinking habits, romantic peccadilloes and what we really think about Brian in accounting BY BOYD FARROW

rivacy has been a hot topic lately, in particular the prospect of our electronic communications being monitored by shadowy agencies, our movements tracked by CCTV cameras, our DNA used to determine the likelihood of our committing a crime or contracting a debilitating disease. While the issues here are murkier than a witch’s brew, one thing is clear: The greatest threat to our privacy is ourselves. Consider a recent survey by recruitment firm CareerBuilder, which found that 52 percent of U.S. companies trawl social network sites to help them whittle down lists of potential hires. Of those who ended up on the cuttingroom floor, 29 percent had made derogatory comments about race, religion or gender; 46 percent had posted provocative images; 40 percent indicated excessive alcohol intake or use of drugs; and 34 percent badmouthed their current employers. Even when you’ve landed your dream job, you are by no means free of the all-seeing eye of social media. Take Alejandro Rhett, a J. Crew executive who was recently compelled to help fire some of the 175 employees that the company was laying off. Hours after delivering the bad news, he Instagrammed photos of himself cavorting in New York City, some tagged with “Hunger Games” quips. Soon, Rhett too was out of a job. There are, of course, countless other ways to suffer online humiliation. In May, Adult Friend Finder, a “casual dating website,” was hacked and the personal details (some very personal) of almost 4 million members were stolen. “Celebrity hacks get all the headlines, but this is significant because it could lead to thousands of ordinary people getting blackmailed,” says Ken Westin, senior security analyst

“WITH A GROWING NUMBER OF CONNECTED DEVICES WHISPERING ABOUT THE MINUSCULE DETAILS OF OUR LIVES, IT IS NO WONDER SO MANY OF US ARE FEELING PARANOID.”

at Tripwire, a firm that advises Fortune 500 companies and government agencies. A lot of the time, online blackmail is personal, but there is a growing entrepreneurial aspect to the crime. With the declining effectiveness of email scams involving vacation crises (“I’ve lost my cards, my cash, everything”) and liquidity problems (“I have $1.7 million frozen in a Lagos savings account”), cybercriminals are turning to what is snappily known as “sextortion.” “Trying to extort people by threatening to humiliate them is on the increase, which is not surprising, given that the Internet is now basically a database of all of us,” says Westin. “As more data is breached and information sold on underground markets, it can create an incredibly vivid profile of every individual.” But it’s not only individuals who are at risk. Last year’s Sony hack discharged a slew of embarrassing corporate emails. No doubt, the next victim will be aware of the “Producer Scott Rudin thinks Angelina Jolie is a ‘spoiled brat’” fiasco. You don’t have to have posted images of yourself skinnydipping in Cabo or to have listed “opiates” as a hobby to be exposed to unwanted scrutiny. Chat data from Facebook’s Messenger app can be used to pinpoint our locations so accurately that people we barely know could predict our movements. And while government spooks might not care if you claim you’re at the office when you’re really at Scores, your spouse (or boss) might. Indeed, with a growing number of connected devices whispering about the minuscule details of our lives, it is

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015 • ILLUSTRATION BY MARK ALLEN MILLER

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07/08/2015 10:15

bright ideas TECH

A tough cooperative game for three to seven players!

no wonder so many of us are feeling paranoid. Our car dashboards already reveal not just our routes but the speed we drive. Our smartmeter knows in which rooms of our houses we spend the most time. Smart TVs relay our voice commands to conglomerates. Soon, our fridges may blab to the servers at our doctors’ clinics each time we reach for the cheesecake instead of an apple. And now, many of us have begun to release a new torrent of information via Apple Watches and other wearables. What first looked to be a fun way of competing with workout buddies is already being used by interested parties to track individuals’ health and fitness. Fitbit, for instance, has a deal in place with HumanaVitality, which provides discounts on health insurance in return for using a tracker. This trend makes security experts uneasy. “I can see a time in the nottoo-distant future when, by law, we must have a tracker in our cars,” says David Emm, a principal researcher at cybersecurity outfit Kaspersky Lab. For Emm, the big thing we need to remember is that, with much of this information, we can opt out. “When people begin to realize just how many of the apps they download are tracking their movements,” he says, “they will get into the habit of disabling them.”

Westin, meanwhile, says he is already seeing signs of increased wariness among social network users. “Teens are starting to share far less information on Facebook,” he says. This, apparently, is largely due to the fact that the social network is increasingly being used by people in older age groups. “Nobody wants their parents reading what they’ve been up to,” Westin adds. “That would really be embarrassing.” Berlin-based writer BOYD FARROW would like to stress that he is not the same Berlin-based writer responsible for the YouTube smash “Boyd the Talking Belly Button.”

SEPTEMBER CROSSWORD ANSWERS

this month’s amazing fact

A Sour Solution for a Sweet Life

Find Your FLGS

Eating fermented foods can reduce social anxiety

Mayfair

Games

www.mayfairgames.com TM & © 2013 CBS Studios Inc. “STAR TREK” and related marks and logos are registered marks of CBS Studios Inc. All rights reserved. “Five-Year Mission” is a trademark property of Mayfair Games, Inc. All rights reserved.

A study published this summer in the journal Psychiatry Research suggests that the phrases “you are what you eat” and “go with your gut” may be more than mere rhetorical flourishes. Psychology researchers from the College of William and Mary and the University of Maryland recently polled 710 Intro to Psych students about their intake of fermented foods, such as yogurt, pickles, sauerkraut and kimchi—foods rich in probiotics, or good gut bacteria—over the previous 30 days. They found that those who ate more of these live-cultured foods displayed significantly fewer traits of social anxiety or neuroticism, such as sweaty palms and increased heart rate. While the exact reason for this correlation is yet to be definitively determined, the findings support an earlier study, which showed that mice that were fed probiotic foods saw an increase in the neurotransmitter GABA, which acts much like anti-anxiety medications such as the benzodiazepines Valium and Xanax. In other words, a happy gut makes a happy mind. The takeaway: Before popping a pill, consider popping a pickle. —NICHOLAS DERENZO

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SEPTEMBER 2015 • HEMISPHERESMAGAZINE.COM

07/08/2015 14:33

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SE PT E MBER 2 0 1 5

THREE PERFECT DAYS

WR I T E R CAIN NUNNS

PHOTO G RA PHE R CHRISTIAN BERG

HO CHI MINH CITY SAIGON (AS THE CITY IS STILL KNOWN BY LOCALS) HAS HAD A TOUGH LIFE. Its buildings reflect the various cultures that have intruded over the centuries—Chinese, Cambodian, French, Japanese, American. Its history can read like a laundry list of wars. The city’s troubled past, however, does not diminish the optimism of its people. This is especially true now, as the Vietnamese economy surges and Ho Chi Minh City finds itself in the midst of a massively ambitious urban renewal project. Yet, as Graham Greene understood, the quality that makes the place truly special is timeless—an almost mystical intensity that permeates “the colors, the taste, even the rain.”

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Ton That Dam Market, in Ho Chi Minh Cityâ&#x20AC;&#x2122;s District 1

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1887 YEAR VIETNAM WAS FORMALLY INTEGRATED INTO FRENCH INDOCHINA

THREE PERFECT DAYS YS

DAY ONE

In which Cain experiences an architectural Reverie and wanders Saigon’s markets and back alleys

F ANYTHING SUMS UP THE TRANSFORMATION of Ho Chi Minh City, it’s the Reverie Saigon. The hotel, which opened this year, occupies the upper 13 floors of a 39-story glassy block in District 1, an area where the French Colonial architecture is rapidly being overshadowed by a huddle of high-concept skyscrapers and shopping malls. The Reverie’s interior, contrived by a consortium of Italian designers, is an emphatic expression of these changes, an almost surreal clamor of colors, textures and styles. In the florid reception area stands a large gold and emerald clock that the concierge informs me is worth about half a million dollars. After a bowl of rich Vietnamese beef stew at a poolside table, I head out to find Nguyen Hue, a broad promenade flanked by French Colonial buildings, bars, boutiques and galleries. North of here is Lam Son Square, once the beating heart of French Indochina and now a shopping and selfie destination. It’s noon, the time of day when the city begins

“I LIKE THE DIVERSITY AND OPENNESS OF THIS CITY. THIS IS LIKE NEW YORK, WHERE WE ALL GATHER—SOME TO START A BUSINESS OR MAKE MONEY, ALL TO FOLLOW THEIR DREAMS.”

TRINH DINH LE MINH

Filmmaker

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to wilt, when the park benches are filled with snoozers and the locals pack the cafés in search of relief. One of the more notable of these refuges is inside the Hotel Continental, a wicker-and-linen spot that has always drawn a motley crowd, from opium dealers to American journalists to British spies. Graham Greene was a regular there and used it as a backdrop for his novel The Quiet American. But I’ve opted instead for a tipple at Broma, a rooftop bar swarming with good-looking locals. Getting up there involves climbing a narrow, twisting staircase, and I’m sweating by the time I reach the top. Considerably more composed is Trinh Dinh Le Minh, a young filmmaker who recently returned from living in Austin, Texas. We sip Old Fashioneds and discuss My Apartment Block, Minh’s documentary set in the building in which his parents live alongside a cast of colorful neighbors. The film found success at U.S. film festivals, but Minh insists that there’s only one place he could have made it. “In America, I couldn’t get 30 families to open up their lives for six months,” he says. “But here, everybody said yes.” I say goodbye to Minh and head off to take a look at the nearby home of the Ho Chi Minh City People’s Committee, a government building dating from the early 20th century, with elaborate detailing and a multiturreted design that exemplifies the so-called Tropical Baroque style. From here, I make my way deeper into the city, past crumbling villas and sparkling offices, high-end watch shops and a guy selling knockoffs from a bamboo basket, past the pho woman, the xe om (motorcycle taxi) drivers dozing under banyan trees, the chattering money changers, the flower vendors and silk sellers. I grab a café sua da, an intensely strong iced coffee with condensed milk, and sit on a bench outside Saigon NotreDame Cathedral, beside a statue of the Virgin Mary. Local lore has it that she once shed tears, luring the faithful from around the world to come experience the miracle. I touch the Holy Mother’s cheek. Not a drop. Constructed by the French in the 19th century using rosecolored bricks shipped from Marseille, the neo-Romanesque cathedral is the heart of the city’s Catholic community. Today, its twin 200-foot bell towers provide a counterpoint to the city’s bristling office towers and also offers shade to the shoeshine boy and the woman selling Hello Kitty balloons. I cross the street to the Saigon Central Post Office, entering a wrought-iron barrel-like interior that is unmistakably the work of Gustave Eiffel, whose influence is evident throughout Vietnam. At a long counter, I find Duong Van Ngo, an octogenarian former postal worker who volunteers as a translator, handwriting travelers’ messages in a variety of languages. I hand him a postcard and ask if he’d write “The eagle has landed” in Vietnamese. “That’s it?” he says, sounding Solitude and splendor at the disappointed. Vinh Nghiem “Um, could you also write it in Pagoda, the largest Russian? And French?” Buddhist temple “There you are, sir,” he says a few in Saigon seconds later, handing the postcard back to me with a smile.

07/08/2015 10:40

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07/08/2015 10:41

THREE PERFECT DAYS

3.5 MILLION NUMBER OF MOTORCYCLES IN HO CHI MINH CITY

Chicken pho at Pho Ha

A short stroll west takes Next, I head south to Ben Thành Market, a crush of me to Independence Palace, handicraft vendors, souvenir sellers and snack hawkers. ace, a sprawling Brutalist edifice oncee described by Droves of tourists move from stall to stall, haggling badly. The New York Times (improbably) The scents of jasmine and lemongrass fill the air. An elderly probably) as the sexiest building in Southeast woman in a conical hat eyes me before I reach her stand. utheast Asia. The 19th-century residence became the home of “Fruit?” she chirps, pronouncing it friiiiit? South Vietnamese president Ngo Dinh Diem after the Saigonese are obsessed with freshness. Two markets occur French left in the mid-’50s. In 1962, Diem’s own air force here daily, one for the lunch crowd, the other for dinner. I try a bombed it, and before the palace was rebuilt, the president few perfectly juicy dragon eyes (the lychee-like longan). “Too had been done in by other members of his armed forces. old!” I say to the woman, clutching my stomach in a parody I tiptoe along the building’s eerily quiet hallways, peering of pain. “Oi gioi oi! Dien!” (“Oh my God! Crazy!”) she replies, into barren conference halls and reception rooms decked out swatting me with a long stick usually used to chase flies away. with shag carpets and horseshoe bars of the kind Sinatra used I wave goodbye to the chuckling fruit seller and say to lean against. Outside, beyond a rolling lawn, are the gates hello to Duc, a xe om driver, who takes me to Quan that were smashed by a North Vietnamese tank during the An Ngon, a street food–themed restaurant located in fall of Saigon, one of the most iconic images of what people a lemon-colored colonial building. I feast on excellent here call “The American War.” egg, shrimp, pork and bean-sprout pancakes; At Minh’s suggestion, I’m dining tonight at pounded shrimp hash on sugar cane; and Pho Ha, in the shadow of the Bitexco Financial water chestnut for dessert. Tower. Built to represent a budding lotus—a sigJust down the road I find the neoclassical Ho Clockwise from top nifier of purity, faithfulness and awakening, and Chi Minh City Museum, a former governor’s left: the historic Giac Lam Pagoda; clubbing the national flower of Vietnam—the building residence with grand ballrooms that now conat Lush; bánh xèo symbolizes Saigon’s role as an engine of prospertain exhibits detailing Saigon’s history. I wander at Quan An Ngon; ity. We tuck into large amounts of chicken pho among the old maps, typewriters used to punch exploring local history and sticky broken rice, serenaded by a group of out historical documents and dusty ceramics and the many uses of young performers. Their leader, sporting a Mad for a while, then head out to explore a bunch of bamboo at ÀÔ Show Max hairdo, strums an acoustic guitar. “We are decommissioned military equipment interspersed laid-back because Saigon’s sun and rain allows with six-foot Frosty the Tiger rubbish bins.

The Lady Hau, a restored rice barge, sails the Saigon River

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07/08/2015 10:43

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07/08/2015 10:49

Street food vendors at Ben Thành Market

everything to grow,” Minh says, reclining in his chair. “It’s always been an easier life in the south.”

D AY T WO

In which Cain goes café hopping and gets a taste of both Vietnam’s tumultuous past and its soothing present

I MAKE MY WAY OUT OF THE REVERIE and into a deluge— marble-sized raindrops fill the air with the musky scent of ozone. Out on Dong Khoi, the Golden Mile, a woman appears selling cheap umbrellas. I hem and haw over the selection. Snoopy? The “Channel” knockoff? I decide on a vivid yellow Pikachu number with a pink handle. With as much dignity as I can muster, I take the short walk to the Au Parc café, where the Apple-user set flutters about, munching on sheep cheese. I sit at a table outside and order a goat cheese and arugula salad—a nod to the French influence here—and a banana shake. In the park across the street, barbers have hung mirrors on trees, and they’re being put to use by a small crowd of girls clad in ao dai, Vietnam’s silky national dress. “We love beauty pageants,” my waitress says, watching as the girls line up to have their picture taken. My next stop is the Catina Café, a coffee shop set above art galleries and silk shops on

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Dong Khoi. Dustin Nguyen, Johnny Depp’s co-star on the ’80s TV show “21 Jump Street,” meets me on the balcony. “This is Saigon. Look out here,” he says, gesturing at the street below. “The orange sellers and the rich—a mix of everything. There’s no separation.” To truly appreciate the city, he adds, you need to be in the thick of it. “It’s a town that needs to be walked. You won’t get anything in the back of a car.” Nguyen, whose family fled to America at the end of the war, in 1975, first returned about eight years ago, following a Hollywood career that included roles in Little Fish, with Cate Blanchett, and Oliver Stone’s Heaven & Earth. “There is no glass ceiling in Vietnam,” he says. “Here I write, produce, direct and act.” Coming home also offered Nguyen the opportunity to rekindle an old flame. “You either love or hate Saigon, and I love it,” he says. “There is an energy here that’s hard to replicate.” We chat over coconut juice from the nut until Nguyen has to leave for a location scout on the coast. I grab a cab and head west to District 3, where leafy boulevards accommodate excellent eateries, restored colonials, hip new boutiques and an increasing number of tech startups looking for rents that are less crushing than in neighboring District 1. My first destination is the War Remnants Museum, a blocky, gunmetal gray building surrounded by jet fighters, Chinook helicopters and U.S. tanks. The exhibits inside include war photographs, weapons and a fine selection of reconstructed torture chambers.This, by the way, is the most visited museum in Vietnam. An emerald and gold clock at the Reverie Saigon

07/08/2015 10:49

7.8 MILLION POPULATION OF HO CHI MINH CITY

THREE PERFECT DAYS

“SAIGON IS LIKE A CHILD GETTING ON ITS FEET FOR THE FIRST TIME: FINDING ITS STEPS BUT EAGER TO SHOW THE WORLD WHAT IT CAN DO. THERE IS A SENSE OF FOCUS ON LIVING NOW—A CHAOTIC ATMOSPHERE THAT WORKS THROUGH A RESILIENCE THAT HAS STOOD THE TEST OF TIME AND HARDSHIP.”

From here, I walk a block northeast to Ly Club, a cream colonial mansion transformed into a fusion eatery that marries French techniques with local produce. On the redbrick patio there are water features, large linen parasols and diners in expensive aviators. Inside, sweeping arches, contemporary Vietnamese art and oversize armchairs create an air of opulence. I’m here to meet an old friend, Ed Hollands, a software executive and on-and-off resident of the city. “I’ve never met people who live for the day more,” he says of the Saigonese. “There is a toughness to these people, but there’s also a celebration of life. This city is an open canvas. You can paint your own painting.” We dine on a Vietnamese tasting menu: sea bass salad with onion and basil; grilled spring chicken with honey sauce and deep-fried sticky rice; fried chive flowers and steamed banana cake; all washed down with a couple of perfectly chilled Argentine chardonnays. Bloated and buzzed, we head northeast, down Dien Bien Phu, a considerably more sedate setting than its namesake battle, which drove the French out of Vietnam once and for all. Many of the city’s streets are named after battles, or the people who fought them. We walk through Le Van Tam Park, where we “borrow” badminton rackets from some kids playing without a net. Ed misses four shots in a row before raising his arms in triumph: “YES!” The kids ditch the game and bombard us with questions, which becomes a kind of game—one that requires Ed and me to concoct ever more absurd answers. “I’m from the moon.” “I’m here to build a water park.” “I’m a professional badminton player.” Finally the kids peel off, and Ed and I walk in silence to one of Saigon’s most stunning and important locations: the Jade Emperor Pagoda, a century-old temple built to honor the Heavenly Grandfather, a benevolent immortal who holds dominion over gods and man. We enter by the coral-pink gate, beneath rampant dragons and blue-green tiles. Inside, coils of incense hang in the air, lit by streams of sunshine. Buddha statues stand over offerings of beer, soda, mandarins and guavas. Cinnamon-robed monks glide around. Ed lights three incense sticks, touches them to his forehead and bows three times before depositing them in an urn. “Got a big deal coming up,” he explains. Back outside, we hop on a xe om and head toward Bach Dang Pier, where senior citizens practice tai chi at dawn and families fly kites during the day. We board the Lady Hau, a restored three-deck timber junk A fighter plane at the War Remnants Museum

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DUSTIN NGUYEN

Actor

that once carried rice on the waterways from Saigon to Cambodia. Sipping cocktails, we snake up the Saigon River, past thatch-roofed houses shaded by mango, jackfruit and grapefruit trees. We skirt District 2, a wealthy neighborhood that houses international schools and expats on hefty expense accounts. It’s also the planned site for a flashy new financial and entertainment district. While devouring plates of fried chili fish with passion fruit sauce, rice pancakes and skewers of barbecued pork and pineapple, we watch the sun set and the city ready itself for another hectic round of nightlife. “Yep,” says Ed through a mouthful of lotus salad. “Tough life.”

D AY TH R EE

In which Cain visits an art museum, an ancient pagoda and a bustling nightclub

I START THE DAY WITH EGGS BENEDICT a t t h e InterContinental Hotel, then head out to Hai Ba Trung, a bustling shopping street festooned with streams of power lines. Every couple of steps I have to jump over

07/08/2015 10:50

1975 YEAR THE VIETNAM WAR (KNOWN AS THE AMERICAN WAR HERE) ENDED

THREE PERFECT DAYS

a mat bearing knockoff Ray-Bans or dodge a woman selling peanuts, flowers or fruit from a bamboo basket. A few doglegs later, I’m at the Ho Chi Minh City Fine Arts Museum. Housed in what used to be a wealthy Chinese trader’s mansion, the museum has an ornate yellow facade, its entryway flanked by blue-green columns. Inside, I meet Sophie Hughes, a British expat who has had a hand in Saigon’s burgeoning art scene for a few years and now runs Sophie’s Art Tour. As we file through the high-roofed halls, Hughes tells the stories behind early Vietnamese artists’ use of oils and lacquer and how propaganda art was used by both sides during the war—but her job is complicated by my hangover. “There’s a real edge to this city right now,” Hughes says, amused by my condition. “It’s like the Roaring ’20s.” We stand on a balcony for a while, gazing down on a courtyard containing two statues that are doubling as poles for a badminton net, before I mutter an apologetic goodbye and head outside for something to eat. There are few cities in the world that can do street food like Saigon. For about $3, I get delicious bánh mì sandwiches and fresh pineapple juice, which I eat while sitting in a ’70s-style lawn chair at a small plastic table. Soon, Nam Viet Hoang, a bespectacled artist with a flowing ponytail, pulls up on a Vespa. I jump on the bike and we zip down “SAIGON IS SIMPLICITY, A SIMPLE PLACE, WHERE I CAN LIVE A SIMPLE LIFE. I DON’T CARE ABOUT CHANGE AND DEVELOPMENT. WE HOLD ON TO SOME OF THE OLD VALUES— THAT’S WHY WE STILL CALL IT SAIGON.” NAM VIET HOANG

Artist

Hai Ba Trung and through District 3, slowing down to look at the electric pink Tan Dinh Cathedral, its huge jagged spires pranging the sky. We push on to Binh Tanh, a district peppered with auto repair shops, DVD stores and anonymous clothing boutiques. We cross a bridge over one of the area’s refurbished canals, then pull into the nondescript alleyway 86, where we are served coffee by an old Chinese man, one of the city’s few remaining streetside coffee pourers. “Everybody is welcome here, ” Viet says. “It’s the country’s most open place and always has been.” To underscore his point, he gestures at the passing businessmen in fancy suits, schoolgirls reading manga comics, chatting women, 50-somethings in tennis outfits and the perpetually smiling Chinese coffee pourer. Viet heads back to the city, and I grab a taxi to Tan Binh District, a gritty neighborhood that’s home to the 271-year-old Giac Lam Pagoda. Visitors stroll around the temple’s peaceful gardens or play Chinese chess in the courtyard, but the real highlight is the cemetery, each of its graves marked with a colorful, stylized mini-pagoda. Dinner is back in District 1, at the Refinery, a trendy bar/restaurant located in a former opium factory (hence the poppy motif above its wooden doors). I have salmon carpaccio, followed by barbecued swordfish, parsley mash and roasted peppers. It’s a simple meal, but they do simple so well here. I head out of the restaurant satisfied and happy. Outside, teenagers straddle motorbikes while off-duty office girls crisscross between cafés. I pause before the Saigon Opera House, a compact, elegant structure built in 1897, now restored to near-mint condition. I pop inside to see the ÀÔ Show, an energetic, acrobatic performance that uses dance and bamboo props to explore Vietnam’s history. The show finishes to riotous applause. “Brilliant, just brilliant. Wasn’t it?” says a robustly earnest American with copper hair and searching eyes. Before I can answer, an old food seller in pajamas appears from nowhere, handing me a custard apple on the house. I end the night a few blocks from here, at Lush, a small nightclub decorated with anime prints. I stand on the wraparound balcony and watch the people below. The mood is celebratory, indicative of Saigon’s economic surge, but also of this city in general. This is one of the things I love about Saigon—the smashmouth optimism, the sense that the past bears weight only to the extent that it doesn’t interfere with today, or our anticipation of the days that will follow. Freelance writer Cain Nunns attempted to follow in Graham Greene’s footsteps, and he’s still nursing a nice hangover. BOARDING PASS

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THREE PERFECT DAYS

Midday traffic behind Saigon Notre-Dame Cathedral

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Meet Alabama’s John Wathen, a true son of the Deep South and one of its staunchest environmental and social justice activists SOUTHERN-FRIED ENVIRONMENTALISM By S T E V E F R I E S S Photography by B R Y A N T A R N O W S K I

ITH A SCRUFFY WHITE BEARD, scraggly gray hair tucked under an American flag bandanna and a full-pitched Alabama twang, John Wathen seems a stereotypical Southerner of “Duck Dynasty” vintage. It would be easy to imagine him with a can of domestic beer in one hand and a hunting rifle in the other, trolling the woods and rivers around his Tuscaloosa home. Wathen does spend a lot of time in the Alabama backcountry, as well as on the Gulf Coast, but instead of a rifle, he carries a camera. His prey isn’t the wildlife that inhabits these parts, but the industry endangering the creatures and their habitat. You wouldn’t think it by the looks of him, but this 61-year-old son of the Deep South is arguably the most effective environmentalist in the U.S. “John is a model and an inspiration,” says Robert F. Kennedy Jr., one of the country’s foremost environmentalists and president of the Waterkeeper Alliance, a national network of watchdogs who look after rivers, creeks and streams. Wathen is among its ranks, having served as the Hurricane Creekkeeper since 2003. As such, he patrols and advocates for Hurricane Creek, which passes through his property in Tuscaloosa. “My first job,” Wathen tells me when I visit him in Alabama, “is to know everything that happens in Hurricane Creek watershed and to protect it.” But Wathen’s efforts reach farther than Hurricane Creek—most notably in the spring of 69

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2010, when Wathen and a pilot from the environmental nonprofit group SouthWings flew over the Deepwater Horizon two weeks after it began spewing oil into the Gulf of Mexico. Wathen took pictures and video that went viral, he appeared on newscasts around the world, and the oil company later said that the damage was more serious than was initially reported. Wathen beat the mainstream media, he says, because he and his pilot refused to be kept from flying directly over the well. “That’s international waters there—they got no right to stop anyone,” Wathen says while showing me his pictures of oil-drenched dolphins and pelicans. “When I think someone’s lyin’ to me, I can’t take no for an answer. I just turn on my camera, start takin’ pictures and video, put ’em on my blog and on YouTube, and the world seems to pay attention.” Kennedy tells me that Wathen is a star in the Waterkeeper Alliance. “When we have our national conferences, everybody knows who John Wathen is,” he says. “Everybody loves him. He inspires people. He’s a very colorful character.” Case in point: The Waterkeeper Alliance reimburses keepers who get tattoos of the group’s sturgeon logo. Most get them on their arms. Kennedy’s is on his leg. But Wathen’s stretches from one shoulder blade to the other, and he’s happy to show it to anyone who asks. Among those who have, as evidenced by one of his favorite pictures, is former President Bill Clinton.

AISED IN A MIDDLE-CLASS white section of Birmingham, where students walked out of their high school in 1963 to protest forced racial integration, Wathen grew up in an atmosphere that didn’t care much for social justice, let alone issues of environmentalism. He was taught that black people were “uneducated, ignorant, worthless and shiftless.” It took a stint in the U.S. Navy as an air traffic controller during the Vietnam War to disabuse him of such views. “I saw up close as I served with black people in close quarters that none of that was true,” he says. Still, his ex-wife Renee Fredrick tells me, plenty of his local contemporaries came away from military service in that era without such enlightenment. “John just had something in him that told him to fight against unfairness where he sees it,” she says. For Wathen, the corporations he targets are not just guilty of environmental crimes. “They’re social crimes,” he tells me. “It’s one group of people imposing their will on another group, to their detriment, for profit.” What’s more, he notes, these cases tend to have a facet of racism to them, because toxic materials tend to be dumped into predominantly black communities. One such instance was in Perry County, Alabama, where, in 2009, a landfill began accepting 3 million tons of coal ash (a highly toxic waste product of coal-fired power plants) from a middle-class Tennessee town 350 miles away. Day after day, train cars imported barrels of the stuff, which were

emptied in the open air, blanketing the homes and waterways of Uniontown, one of America’s poorest communities. Residents were getting sick. The noxious stench of the ash permeated nearby neighborhoods. Local news crews reported that the ash, laden with arsenic and mercury, was so corrosive it peeled paint off cars. But the national media hardly noticed until Wathen flew over Uniontown to take photos and video showing the disaster. Then he showed up at a meeting of Black Belt Citizens Fighting for Health and Justice, a community group formed to combat the dumping, and interviewed homeowners for his YouTube channel. “If you wanna tell people what’s happening to you,” he told them, “then I wanna help you do that.” Those videos and photos, reposted by environmental groups around the world, drew the interest of MSNBC, the BBC and The New York Times. An Environmental Protection Agency investigation was opened and is ongoing. “His photos helped us get attention we needed,” says William Gibbs, a 71-year-old retiree who co-founded the Black Belt group. “He’s done a lot for us out here.”

N AN UNUSUALLY COOL, overcast late May morning, we pile into a beat-up silver 2006 Ford F-150 with a cracked windshield for the John Wathen Environmental Outrage Tour of the Hurricane Creek watershed.To Wathen, it’s an ordinary day’s work, the basic rounds he makes to document ongoing environmental problems or concerns in his territory. Between us in the cab sits a massive plastic yellow case. It contains a collection of sophisticated cameras that are probably Wathen’s most expensive and prized possessions. He wears a T-shirt that reads, “Clean coal is a dirty lie,” a slogan he claims to have coined, and the ceiling of the cab is adorned with buttons bearing phrases that include, “We Fish, We Vote and So Do Our Families”and “Coal Ash Contaminates Our Lives.” Our first stop: A rotting 118-year-old wooden train trestle at the center of Tuscaloosa that was designed for turn-ofthe-1900s steam-engine trains. In recent years, it has become part of a rail corridor for huge shipments of crude oil from North Dakota and Canada to refineries along the Gulf of Mexico. As Wathen points to broken pillars hanging down

“When I think someone’s lyin’ to me, I turn on my camera, and the world seems to pay attention.” or splitting, he describes the nightmare scenario: A bridge collapse sparks a massive explosion that wipes out downtown Tuscaloosa. Such incidents have happened elsewhere, most notably in July 2013, about 150 miles east of Montreal, when an oil convoy derailed and exploded, CONTINUED ON PAGE 82 »

Clockwise from top left: Hurricane Creek; the precarious train trestle in Tuscaloosa; the John Wathen Environmental Outrage Tour, which includes a flight over the Hurricane Creek watershed with SouthWings pilot Tom Kahlert 70

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SEP TEMB E R 2 0 15

THE HEMI Q&A

NICK NOLTE The Oscar-nominated actor reflects on the grandeur of the Appalachian Trail, wrestling in Iowa as a child and an acting career spent portraying wild men

BY GIACO FURINO ILLUSTRATION BY CUN SHI

ICK NOLTE HAS PLAYED characters on the edge of nervous breakdowns for half a century. As seen in films like 48 Hrs., The Thin Red Line, The Prince of Tides and Cape Fear, Nolte’s characters, wild-eyed and often screaming, burst onto the screen with a vibrancy that refuses to be ignored. Nolte also likes his parts, as he says, “touched with the satirical.” In the upcoming film A Walk in the Woods, he stars with Robert Redford in an adaptation of the hilarious travelogue by Bill Bryson. The fi lm follows Bryson (Redford) as he sets off on the Appalachian Trail to get reacquainted with the natural world around him. Nolte plays his estranged friend, Stephen Katz. Out of shape, suffering from seizures and a serial troublemaker, Katz nevertheless invites himself along for the trek. The two wind up wheezing their way across the Trail, hopping off their wooded route from time to time to sleep in hotels and eat at diners. A natural outdoorsman, Nolte was well suited to the fi lm, which involved long treks in the woods and required him to tough it out on set. I chatted with Nolte from a similarly rustic setting, tucked in the woods, on vacation, away from the bustle of city life. Staring out at a serene lake, I listened as Nolte shared his thoughts on nature, “wrasslin’,” chaos and dark energy, and playing archetypes. Hearing that iconic, gravelly voice over the phone, I couldn’t help but be amazed at the kindness, good humor and philosophical inclination of this Hollywood legend.

HEMISPHERES: I’ve got to tell you, Mr. Nolte, I’m in the perfect setting to be conducting this interview. I’m relaxing in the Pocono Mountains of Pennsylvania. NICK NOLTE: Well, you’re a lucky, lucky man, I’ll tell you. I’ve got a farm that’s right on the border of New Jersey, New York and Pennsylvania, and I love it there. Just love it.

HEMISPHERES: Do you consider yourself outdoorsy? NOLTE: Well, yeah, ’cause I grew up in small-town Iowa. And 13 minutes in any direction, I was in the country. So I spent a lot of my time in nature, until I went to LA. I suppose that LA’s in nature a little bit, but it’s a little packed, you know?

HEMISPHERES: It’s a little condensed. NOLTE: Yes, a lot of cement!

HEMISPHERES: Do you still try to get out into nature? NOLTE: Absolutely. I like to go hiking. I go out with the family, and I live pretty far out. Well, in Malibu, so it’s not really the country. But some people consider that the country in LA. I don’t know why. [Laughs] But I try to spend as much time as I can in nature, because I don’t do well in cities. It’s best I get somewhere where I can communicate with something, you know?

HEMISPHERES: Is it the lack of nature that you dislike about cities? Or are there too many people? 73

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THE HEMI Q&A N ICK NOLT E

TRAIL BLAZERS Nolte and Robert Redford ﬁlming A Walk In the Woods

NOLTE: It’s the lack of nature, and then it’s the—what I feel—artificial communication of verbal, mind-to-mind kind of ideas running the system. I have difficulty with that. But I was raised in the ’40s, and the more I look at my childhood—I was born in ’41—I can distinctly remember the fear that was pervasive throughout the United States. I distinctly remember the unsettling feelings there were at that time, from the adult world.

“THE UNIVERSE GETS ALONG FINE, AND IT’S GOT SOME REALLY CRAZY CHARACTERS IN IT, LIKE PULSARS AND DARK ENERGY. YOU KNOW? WHAT THE HELL IS DARK ENERGY?” HEMISPHERES: Did you and Robert Redford walk much

HEMISPHERES: A Walk in the Woods is so tied to its place. It wouldn’t be the movie it is without the Appalachian Trail. It’s such a part of the film’s identity. NOLTE: Yes, it is. The Appalachian Trail, to me, is like the first highway of America. It’s got this ambiance of being this fabulous way to travel those Appalachian Mountains. Although, I don’t know of anybody who’s ever walked it, you know? There have been people who have walked it, but I’ve never met anybody. And I asked everybody I bumped into on the trail. And I know there are people who have been walking it for years! It’s really a special, American way to communicate with nature. It’s a bigger, better trail. It’s a symbol of the country.

HEMISPHERES: It feels quintessentially American. NOLTE: Absolutely. It’s right up there. Yellowstone, Grand Canyon, Appalachian Trail, you know it’s right in there. It’s a symbol of America. Nobody’s going to charge you to walk it—if you can make it.

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of the trail? NOLTE: I don’t know if two 70-year-old men could walk it at all! You might make it a day or so. You know, you’ve got to camp out, everything like that. It would be rough! Bob, he might say he could walk it. At least, he gave me the impression he was going to walk it every day.

HEMISPHERES: In the shooting of the film, were there any problems that came up? Was it hard? Did you enjoy the physicality of it? NOLTE: Bob and I really had a ball. We would check in with each other every day, and basically our communication went something like this: I said to Bob, “You know, Bob, last night I went to bed early, I made myself a vodka. And I was sitting in the bed, and I fell asleep with the glass in my hand … and I never had a sip of it!” And Bob said, “You know, the same thing happened to me!” At the end of the day, we were beat! We were really roughed up from shooting the scenes. There was none of this movie CONTINUED ON PAGE 83 »

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It’s not all misery, though. At one particular bend of Hurricane Creek, Wathen’s mood brightens considerably. It is a secluded, shaded, peacefully trickling 20-foot-wide waterway, but as summer progresses and water from rain and Appalachian snowmelt feeds the creek, it will swell to triple this width, pick up speed and become a popular spot for canoeing and fishing. Wathen wants me to see that the creek is clean enough now to spawn schools of bream minnows, but he gets distracted. “Well, I’ll be damned,” he exclaims with » CONTINUED FROM PAGE 70 glee. “Red horse carp didn’t used to be in here! This used to killing 47 people. Much of the oil that passes through be a pollution conduit, full of iron from mine waste. We put Tuscaloosa, in fact, began taking that route after an oil-tanker a stop to a lot of that by putting the developers and industry derailment and explosion in November 2013 in Aliceville, on notice and making them do right. Now we see new life. Alabama, about 45 miles west of here. Nobody was injured in This here is a healthy stream.” Alas, there’s still cause for concern. I slide my hand into the Aliceville, but oil coated nearby marshland, and a fire burned for weeks. Even if a train didn’t explode, Wathen fears it would mud, enjoying the smooth, wet silkiness of it—until Wathen explains there’s a problem. “This sand don’t belong here,” he gush oil into his beloved creek. Last year, after Wathen posted a YouTube video showing says with alarm. “That’s all sediment from construction sites. the Tuscaloosa trestle straining under the weight of an end- See how this is green in here? That’s nutrient enrichments coming from fertilizers they’re less convoy of train cars filled with spraying on the ground up there. oil, the chastened railroad spent See the black in there? That’s $2.5 million to mend it.That only coal. That’s comin’ out of the coal infuriates Wathen more. “You can mine. I gotta find out where that’s reach your hands all the way into comin’ from.” the wood,” he says, doing just that The tour concludes a short and pulling out fistfuls of sawdust. walk from the creekside, at “This one is hangin’ with no bolts Wathen’s house, where we are in it. And this is after $2.5 million greeted on the entry path by his in repairs! Not acceptable.” dogs, a black Labrador called From here, we drive to variSmokey Joe and a large, affable ous vantage points from which mutt named Queenie. He lives in Wathen shoots photos of a landfill Wathen shows his tattoo to President Bill Clinton a long, narrow building jammed that has exposed garbage blowing with evidence of his devotion to about. Because the dump hasn’t the outdoors, from an impressive been properly capped, Wathen says, rain and wind will soon erode it and carry its junk into collection of stone arrowheads found around the creek to his nature photos, which are hung in frames he carved from fallen the creek. A lawsuit is in the planning stages, he says. This mess, too, is more than an environmental sin. Wathen trees. The back room is his office; in it, an Apple monitor takes me to the narrow, cracked-up street that leads to the sits beneath a large empty hornet’s nest. “That’s there as a landfill’s main entrance to show me a small roadside cemetery reminder that we stir up more [stuff ] back here than you can used for more than a century by Tuscaloosa’s black commu- imagine,” he says. As I look at his images from the Gulf Coast oil spill and nity. Many headstones and graves are coated in dust, littered with bits of trash and damaged by tires on tracks that didn’t watch videos he’s posted that have drawn widespread attention, stay squarely on the asphalt. Hundreds of mammoth vehicles I begin to wonder how he can devote so much energy to a pass this way daily, dropping bits of garbage and kicking up tiny creek almost nobody has heard of. He’s a bona fide social sandstorms that shower not just the graveyard but nearby media star who gets calls from the international media when houses, too. “These people can’t bury their dead out here oil-tanker trains derail or coal ash is dumped in the wrong without trash trucks rolling by,” he says. “Why should these places. How does he stay focused on his immediate vicinity? “It don’t matter if it’s some obscure place or some two-bit people be treated any differently because they’re poor and black? You wouldn’t see this in the mayor’s neighborhood, I polluter,” he explains. “This is my territory. Every waterway tell you that. This is for people who are politically worthless.” matters, because they all belong to me, to you, to every citizen of the United States, and nobody gets to poison it. I don’t care how big or small you are.” BOARDING PASS United is committed to protecting the environment. We invite our customers to join us by participating in the Eco-Skies Carbon Choice offset program. Learn more about the program and United’s other environmental initiatives at united.com.

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Steve Friess is a freelance journalist based in Ann Arbor, Michigan. He can attest that John Wathen also has terrific recommendations for Alabama barbecue. SEPTEMBER 2015 • HEMISPHERESMAGAZINE.COM

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HEMISPHERES: I honestly have no idea.

» CONTINUED FROM PAGE 74

stuff of “I’m going to my trailer”; there were no trailers. We were exposed to the elements all day. That took a while to get used to. By the end of the film, we were ready to shoo!

HEMISPHERES: How was the chemistry between you and Redford? Did you get along well during shooting? NOLTE: We got along real well. There was only one day where things could have gone sour, but they didn’t. We were filming the scene where we fall off a cliff, and Bob’s on my back. And for some reason—you know I’m from Iowa, and we wrassle a lot. Ever since I was a little kid, we wrassled, and with Bob being on my back, I went to do a sit-out! Well, he’s 78, and he didn’t like the idea that I was doing a sit-out from underneath him. And I knew immediately he was mad, as soon as I did it, because it was just a reaction. And I said, “Wait, wait! It’s a sit-out; it’s a wrasslin’ reaction!” And he understood, but for a second he thought maybe I was trying to hurt him. I guess if you sit on somebody from Iowa, they’re gonna take you down!

HEMISPHERES: That’s natural conditioning, right? NOLTE: Yeah, it’s a natural reaction. I don’t know why farmers are like that. [Laughs] I suppose in New Jersey they’d get into a ring and box him! But, all in all, we had a good time.

HEMISPHERES: The character of Stephen Katz is really fun. He opens the movie already coming off the rails. What draws you to these wild-eyed, wild-haired, wild-man characters? NOLTE: Well, there’s something about wildness that really appeals to me. You know this civilized world that we live in? I’m kind of enamored of the craziness that is undercoating every one of us. Not that I think that should be the predominant way of behaving, because it doesn’t work, but we are each uniquely made. I look at that a lot; that appeals to me. So it appeals to me as an actor to express that ideal, that behind each one of us is a unique, wild entity. An entity that’s part of the universe, and the many particles and wildness in how they interact—there’s obviously some kind of harmony in how they interact. Some kind of unity and conformity. But the universe gets along fine, and it’s got some really crazy characters in it, like pulsars and dark energy. You know? What the hell is dark energy?

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

R1_072_HEMI0915_Q&A.indd 83

NOLTE: Right! You can’t see it, but it’s there. So I think that’s what appeals to me, characters that are slightly touched with the satirical point. And they can laugh at our attempts to make the world rational and coherent and predictable, when it’s really highly unpredictable. We don’t even know how we’re gonna die, or when! What a presumption to say, “Hey, you get to live … but you’re gonna die.” I mean, would you take that deal? We have to make life palatable somehow, so that’s my way of making life palatable. By being that crazy guy. You know the Katzes of the world will get along just fine. They don’t seem to get hurt, when they should be the ones who get hurt. But the ones that get hurt, they’re the ones that are really tragic. As much as Bryson bitches about Katz, he really needs him as a writer, to be his metaphor.

HEMISPHERES: What’s your big takeaway from the film? NOLTE: This piece, it doesn’t really rely on Bob playing the actual writer or me playing the actual Katz. The writer’s really attempting to approach a much broader audience. He’s trying to say we should all take this vast walk of absurdity. It’s kind of in the same vein as the saying, “To approach the impossible, one must do something absurd.” And that’s maybe how we reach perfection, if we ever reach it.

HEMISPHERES: Do you feel these types of characters matter more as archetypes than as actual people? NOLTE: Absolutely. That’s what I’ve always tried to say about acting. Acting is not about myself trying to be another person. I’m trying to represent an archetype of a general feeling for all people who watch it and are trying to live through the experience. So it’s larger than me. It’s not a personal thing. It’s something I have to do to survive. I don’t know how to do anything else.

HEMISPHERES: Sure, and you’ve played these archetypes for more than 50 years now. How have things changed?. NOLTE: I really don’t know. I’ve just been looking at it from the particular view of having the tools to create. And for some reason, it’s always been there. The next story is there. If I ever run out of the stories that mean anything to us, then I won’t tell them. Because if they don’t mean anything, there’s no reason to do it. You do have to take these steps, these trails, these paths that you do not know. Life is full of mistakes, but that’s how we learn. Sometimes, I make too big mistakes, and I have to suffer for them a little bit, too. [Laughs] You figure it out along the way, and that’s what life is. Freelance writer GIACO FURINO, following this interview, has been spending his time contemplating dark energy.

11/08/2015 09:52

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to customize cleaners and deliver to a wider variety of industries, ranging from planes to bottling plants. For CruiseOne, one of the largest sellers of cruise vacations in the world, the advantage of franchising is not so much variety, but rather a way to compete in the drastically changing travel industry. According to Tim Courtney, VP of franchise development at CruiseOne, cruise vacations have always been one of the most profitable vacation packages for travel agents to sell. And so a CruiseOne franchise offers the chance to utilize this lucrative area of travel, combining it with the personalized service of face-to-face holiday planning, to create a successful

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For ChemStation, franchising was a way to simultaneously expand its reach (it has 59 locations across the U.S. and Mexico) and build long-term relationships within local communities. It also allowed the company and individual franchisees

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new vision and part of that involves integrating an interactive support system and franchise portal, which ensures every franchisee has the tools and skills they need to succeed. The company specialises in leadership training and, as Berberick says, “Leadership is the ability to engage a group of people to perform above their perceived capabilities to achieve a shared vision.” It’s this very methodology that Crestcom hopes to instill in its franchisees before they take the business model to market. Utilizing franchisees is also very important to That Franchise Group, the company behind the residential dumpster service Bin There Dump That. Making the most of their passion and local expertise is something John Ferracuti, the company’s VP, is keen to encourage. “Franchising allows a company to expand larger and quicker by partnering with entrepreneurs. It’s all about partnering with the right people, and by doing that we expand our brand more effectively than we could on our own,” says Ferracuti. “We look for local people in their local markets, and thrive on becoming part of that community.” Similarly, Money Mailer (a consultant marketing service) is another franchise that relies heavily on its franchisees to be the face of the business in the local community. As chairman and CEO Gary Mulloy

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“OF ALL THE PRODUCTS WE DEVELOP, OUR MOST IMPORTANT IS A FRANCHISEE” explains, the company is unique in that it runs a business-owner-to-business-owner model. Mulloy says, “We offer marketing and advertising solutions to small local businesses who desperately need marketing support.” To guarantee new franchisees possess the skills for this kind of consulting role, Money Mailer has launched a new two-year program, called the GPS Program, designed to help new owners transition from traditional employment to business ownership. Mulloy says, “All the initial considerations when starting a business, such as administration, we try to take off their hands at the start. It’s in our best interest to see new owners succeed, and that is the goal of the GPS program’s incentives.” For some companies it’s less about the product and more about the franchise. Take the wood renewal company NHance, for example. President Ben Davis says, “Of all the products we develop, distribute and refine, our most important product is a successful franchise owner. This means we focus on keeping our franchisees competitive, and developing the tools and technology that will allow them to win in the marketplace.” Another industry that has expanded under franchising is healthcare. The success in this area is largely down to a growing aging population: “Ours is the fastest-growing segment in franchising, as people are living longer than ever before,” says Granny Nannies founder Robert Hodgson. His company is at the forefront of the industry as his franchises are all licensed healthcare providers: “We don’t just offer the brief services, we offer a higher level of care that’s

Franchising SAS_V5.indd 89

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ness successful busi

Above : Granny Nannies offer a high level of care for seniors

needed every day, such as feeding, washing, dressing, and more.” Seniors Helping Seniors is another franchise operating in this industry, but theirs is a unique idea to allow seniors to live with dignity and respect, by pairing them with more active seniors who offer companionship. Founders Kiram and Philip Yocom say, “Our franchise community is very committed to bringing love into the lives of seniors, in addition to their logistical needs.” Jennifer Tucker, from Homewatch CareGivers, agrees that in-home care is an important aspect of the health services. She says, “99 percent of your life is lived out in your home. Having support there can massively impact how much time seniors spend in and out of hospitals.” For Tucker, franchisees aren’t expected to have an encyclopedic knowledge of the industry: “That’s our job; to know the trends and pass them along.” Craig Leonard, COO of in-home care providers Senior Helpers, sees his franchisees’ passion and expertise as vital to the business. “What makes a franchise successful is when you take a powerful system like ours, and you marry that with the power and passion of the individuals in a community where they live and which they understand well. If we leverage the passion from franchisees and unite that with the needs of a family, then it’s a really positive business concept.”

Franchising SAS_V5.indd 90

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Each of our Homewatch CareGivers franchisees gets the support and training to deliver exceptional in-home care, providing peace of mind to clients and their loved ones. Our proven model offers an exceptional ﬁnancial opportunity to do something good for your life and your community.

Access our virtual brochure HomewatchCareGivers.com/franchise or call 800.472.2290

High revenue. Higher rewards. %HFRPH D *UDQQ\ 1$11,(6 IUDQFKLVH RZQHU ZKLOH SURYLGLQJ VXSHULRU KRPH FDUH Call today to be an owner:

1-800-316-2669 www.grannynanniesfranchise.com Assisting with Families’ Home Care Needs Since 1990

“I have experienced, on average, 30% growth each year. I am billing monthly over $210,000 in just the start of my fifth year. Granny NANNIES helps people and creates wealth, it’s really just that simple.” – Bruce Troll, owner Granny NANNIES, Gainesville

Information we provide in this ad is not a franchise offering. A franchise offering regulated by any state may be made only if we are first registered, exempted or otherwise qualified to offer franchises in that state, and only if we provide you with an appropriate franchise disclosure document. Follow-up or individualized responses to you that involve either effecting or attempting to effect the sale of a franchise may be made only in compliance with any applicable state requirements. States with presale franchise laws include California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Rhode Island, South Dakota, Virginia, Washington and Wisconsin. If you are a resident of one of these states, are receiving this message in one of these states, or intend to operate a franchise in any of these states, we will not offer you a franchise until we have complied with any applicable requirements in the applicable state.

13/08/2015 08:46

TRAVEL INFO FLEET

MAPS

SAFETY & REGULATORY

United Airlines is partnering with Cowshed, the premium lifestyle brand of Soho House & Co., to bring travelers refreshing new amenities

United brings premium skincare on board

nited now exclusively offers Cowshed skincare products on board our aircraft and in more than a dozen United ClubSM locations and other lounges worldwide. Our United Global FirstSM and United BusinessFirst® amenity kits, available on longhaul international ﬂights to and from the United States, feature a variety of luxurious Cowshed

products, including moisturizing hand cream, lip balm and a chamomile towelette to help travelers arrive at their destination feeling refreshed. Customers using the United Club shower facilities in Chicago, Hong Kong, Houston, London, New York/ Newark and Tokyo, and the United Arrivals Lounge in San Francisco, can enjoy Cowshed shampoo, con-

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

R1_091_HEM0915_Fleet.indd 91

ditioner, shower gel, body lotion, hand wash and hand cream. All of the award-winning Cowshed products are made in England from the best in wildcrafted and fair trade plant extracts and essential oils. United customers can enjoy products inspired by the scents of an English country garden, which aim to lift spirits and help travelers relax.

11/08/2015 09:52

fleet

travel info

MAINLINE

N24199

N24399

767-400ER

N66051

N75390

Boeing 737-900 and 737-900ER

N30401

N25311

AIRCRAFT

CRUISE SPEED

CAPACITY

PROPULSION

WINGSPAN

747-400

777-200/ -200ER

787-8/-9

767-300ER/ -400ER

757-200/-300

737-700/ -800/-900/ -900ER

A319/A320

567 mph

550 mph

560 mph

540 mph

530 mph

374 passengers

Between 266 and 348 passengers

Between 219 and 252 passengers

Between 183 and 242 passengers

Between 142 and 213 passengers

Between 118 and 179 passengers

Between 120 and 150 passengers

Four Pratt & Whitney PW4056 turbofan engines, rated up to 56,000 pounds thrust

Two General Electric GE90 or two Pratt & Whitney PW4077/4090 turbofan engines, rated up to 94,000 pounds thrust

Two General Electric GEnx-1B turbofan engines, rated up to 74,100 pounds thrust

Two General Electric CF680C2B or Pratt & Whitney PW4060 turbofan engines, rated up to 63,500 pounds thrust

Two Rolls-Royce RB211-535 or two Pratt & Whitney PW2037 turbofan engines, rated up to 43,700 pounds thrust

Two General Electric CFM56 turbofan engines, rated up to 27,100 pounds thrust

Two IAE V2500-A5 turbofan engines, rated up to 26,500 pounds thrust

211 ft., 5 in.

199 ft., 11 in.

197 ft., 4 in.

Up to 170 ft., 4 in.

134 ft., 9 in.

118 ft., 2 in.

111 ft., 11 in.

UNITED EXPRESS N24106

N24411

N24103

N24101

N24108

AIRCRAFT CRUISE SPEED

CAPACITY

PROPULSION

WINGSPAN

091_HEM0915_Fleet.indd 92

CRJ-200/-700

EMB 170/175

EMB 135/145

Q200/-300/-400

EMB 120

530 mph

520 mph

530 mph

414 mph

325 mph

Between 50 and 66 passengers

Between 70 and 76 passengers

Between 37 and 50 passengers

Between 37 and 74 passengers

30 passengers

Two General Electric CC348C1 jet engines, rated up to 13,000 pounds thrust

Two General Electric CF34-8E jet engines, rated up to 14,500 pounds thrust

Two Rolls-Royce AE3007 turbofan engines, rated up to 8,900 pounds thrust

Two Pratt and Whitney PW150A engines, rated up to 4,600 pounds thrust

Two Pratt and Whitney PW118 engines, rated up to 2,200 pounds thrust

76 ft., 3 in.

85 ft., 4 in.

69 ft., 7 in.

93 ft., 3 in.

64 ft., 9 in.

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07/08/2015 11:39

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12/08/2015 16:09

terminal maps

travel info

New complimentary food menu now at all United Club locations in our U.S. hubs Our fresh and healthy food menu is now available to United Club members and guests at all 22 United Club locations in our seven domestic hub airports. By the end of 2015, the new menu will be available at all United Club locations in the U.S. 94

094_HEM0915_Terminal_Maps.indd 94

SEPTEMBER 2015 â&#x20AC;˘ HEMISPHERESMAGAZINE.COM

07/08/2015 11:40

terminal maps

travel info

United Club

Kiosk Check-in/Customer Service Center

Medical Center

United Global First Lounge

Ticketing/Check-in

Transfer Shuttle

United Arrivals Lounge

Baggage Claim

Bus, Monorail or Train Transport

United Premier® Check-in

Immigration

Secure Walkway

TSA Pre

TSA Pre-screening Program

Animal Relief Area

IAH | HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT TERMINAL A

TERMINAL B

TERMINAL C

(North Concourse)

United Express

United United Express

Bus Station (A2) A30 A29

A27 A26 A25

A17 A18 A19

A20

International Arrivals

USO D

C17 C16 C15 C14

C18

1 D 2 D 3

4 C2

C19 C20 C21 C22 C23

Lufthansa Scandinavian Airlines Singapore Airlines Turkish Airlines

C27

TerminaLink Connects Terminals A, B, C, D, & E via train

(Lower Level)

A24

B85A B86A B86 B85 B84A-S B87 B88

A15 B79A B79 A11 B80 B77A A9 B81A B77 B81 B76A A8 B76 B83A A7 B83

A14 A12 A10

North Concourse

United Air China ANA Avianca EVA Air

United Express Air Canada

TERMINAL D

B31 B21 B30 B22 B20 B29 B23 B19 B28 B24 B18 B27 B25 B17 B26

(Lower Level) B12 B14 B15 B16

B1 B11 B2 B10 B3 B9 B4 B8 B5 B7 B6

C29

E24 C30

C31

C32

C43 C34 C35 C36 C37

South Concourse

TERMINAL A

C33

C44

C45

E10

E1 E2 E3 E4 E5

C42 C41 C40

E12

E14

E23

E15 E16 E17

E8 E7

C39

(South Concourse)

E11

E22 E21 E18

E19

E20

TERMINAL E United United Express

ORD | CHICAGO O’HARE INTERNATIONAL AIRPORT E 8

F2 F2 3 F26 F1 1 F2 F1 9 7 F2 4 F1 F2 2 F1 5 1 F1 0 F9 F1 6 F8 F1 4 F7 F1 2 0

F 7 F25

G H

TERMINAL 3

F6 F5 F1 F2 F3 F4

E4 E3 E2

K TERMINAL 2

United Express Air Canada

E12 E10

B2 B3 B4 B1

C1 C2 C4 C3 C8 C5 C10 C7 C9 C11 C15 C17 B6

C C16 C18 C20

C22 C19 C24 C21 B8 C26 C23 C28 B9 C25 C27 B10 C30 C29 C31 B11 B12 B14 B16 B17 B18 B19 B20

B21 B22/23/24

TERMINAL 1 Elevated Airport Transport System

TERMINAL 5 United (international arrivals***), ANA,** Air India, Asiana Airlines, Austrian, Avianca, Copa Airlines, LOT Polish Airlines, Lufthansa,** Scandinavian Airlines, SWISS, Turkish Airlines

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

094_HEM0915_Terminal_Maps.indd 95

United United Express ANA* Lufthansa*

*Departures only **Arrivals only ***International arrivals originating from cities with U.S. Customs preclearance will arrive into Terminals 1 or 2

07/08/2015 11:40

terminal maps

travel info

EWR | NEW YORK/NEWARK LIBERTY INTERNATIONAL AIRPORT TERMINAL A

TERMINAL C

United United Express Air Canada

United United International Arrivals United Express

TERMINAL C B2

B1 28/28A 27/ 27A

127 128 126 139 125 124 138 123 137 122 136 121 5 120 13 134 3 13 32 1 1 13 0 13

/ 6A

A2 25/25A

United International Arrivals Lufthansa Scandinavian Airlines SWISS TAP Portugal

4A /2 24 A 23/23

20/20A

TERMINAL B

113

112

111

110

107

104

105

102

103

81 83 85 87 88

90 72

70 71

74 (Upper Level)

(Lower Level)

TSA PreCheck now available at all 3 checkpoints

DEN | DENVER INTERNATIONAL AIRPORT

SFO | SAN FRANCISCO INTERNATIONAL AIRPORT B

A B16 B18 B20 B22 B24 B26 B28 B30 B32 B34 B36

Air Canada Lufthansa

A24-A39

A40-A53

A58-A68

TE R M I N A L 1

United United Express

64 63

62 65 61 66 60 78A/B 77A/B/C 6768 69 76A/B 79

C23-C39

B39 B41 B43 B45 B47 B49 B51 B53 B55 B57

C40-C49

72/73 73A 74

(Lower Level) 75

G92

G94

89 G96 G98 G100

G91

G102

Gates A1-A12

G93 G95

G101

1 3 5 7 9 1 B8 B8 B8 B8 B8 B9 B93 B95 0 2 4 6 8 0 B8 B8 B8 B8 B8 B9 B92 94 B

9 1 5 7 69 71 73 5 B5 6 63 6 6 B B B B7 B B B B B77 9 B7

B40 B42 B44 B46 B48 B50 B52 B54 B56 B58 B60

TE R M I N A L 2

TERMINAL 3

United United Express

B15 B17 B19 B21 B23 B25 B27 B29 B31 B33 B35 B37

Pedestrian Bridge

94 91

101

P1, P2, P3

TERMINAL EAST

96 92

109

108

Newark Liberty International Airport Station — Connection with Amtrak and New Jersey Transit

TERMINAL WEST

98 99

115

114

G97 G99

I N T E R N AT I O N A L TE R M I N A L

A Air Canada, Asiana Airlines, Avianca

United, Air Canada, Air China, Air New Zealand, ANA, EVA AIR, Lufthansa, Scandinavian Airlines, Singapore Airlines, SWISS, Turkish Airlines

IAD | WASHINGTON DULLES INTERNATIONAL AIRPORT C

United United Express

C2-4

C6-8

C1-3 A2

A United Express Avianca Copa Airlines Ethiopian

C10-14

C5-7 A4

C18-26

C9-11 A6

C28-30

D2-8

D1-7

C17-27 A14

A22

A15

D10-16

D9-11

A25

A21

Z Gates 1-4

MAIN TERMINAL

094_HEM0915_Terminal_Maps.indd 96

D18-26

D15-21 B38-B48

A32

B35-B51

D28-32

D23-29

B63-B79

B ANA Austrian Avianca Brussels Airlines Lufthansa Scandinavian Airlines South African Airways Turkish Airlines

SEPTEMBER 2015 • HEMISPHERESMAGAZINE.COM

07/08/2015 11:41

travel info

LAX | LOS ANGELES INTERNATIONAL AIRPORT

terminal maps

GUM | GUAM INTERNATIONAL AIRPORT

TERMINAL 2

TE R M I N A L 3

TE R M I N A L 1

Air Canada Avianca

MAIN TERMINAL United 21

71A 71B 73 75A

75B 77

TE R M I N A L 4

TE R M I N A L 5

80 81 82 83 84 85 86 87 88

70A 70B 72

12 13

TERMINAL 6

TERMINAL 7

TERMINAL 8

Copa Airlines (departures)

United United Express

11 (Lower Level) 10

TO M B R A D L E Y I N T E R N A T I O N A L TE R M I N A L United, ANA, Asiana Airlines, Air China, Copa Airlines (arrivals), Ethiopian, EVA AIR Lufthansa, Air New Zealand, Singapore Airlines, SWISS, THAI, Turkish Airlines 9

Food Court (Lower Level)

Café

NRT | TOKYO NARITA INTERNATIONAL AIRPORT

Fourth Floor

Satellite 2

Third Floor 43

Security Checkpoint

24 23

22 36

45 46

North Wing

South Wing 18 52

17 16

15 11

Satellite 1

55 56 57

4 58

TERMINAL 1

United Air Canada Air China ANA Air New Zealand Asiana Airlines

Austrian EGYPTAIR EVA AIR Lufthansa Scandinavian Airlines Singapore Airlines

SWISS THAI Turkish Airlines Ethiopian Airlines

LHR | LONDON HEATHROW INTERNATIONAL AIRPORT TERMINAL 2B

FRA | FRANKFURT INTERNATIONAL AIRPORT Gates

Gates

E1-E26

D1-D54

Pier E

Pier D

Pi Gates

B47 B27 B26 B46 B28 B48 B45 B25 B23 B42 B44 B24 B22 B43 Pier B B10-B20 B1-B41

e Pi

C1-C9

TE R M I N A L 2

B49

B48

B32

B33

B47

B46

B44

B43 B42

B36

B38 B39

B31

B41 B29

Underground Walkway

Pier A

A18 A21

Gates

Z11-25/A1-42

Pier A/Z

A/Z Gates 50-69

Arrivals Lounge

TE R M I N A L 1 United Aegean Airlines Adria Airways Air Canada Air China ANA Asiana Airlines

Austrian Croatia Airlines EGYPTAIR Ethiopian LOT Polish Airlines Lufthansa Scandinavian Airlines

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

094_HEM0915_Terminal_Maps.indd 97

Singapore Airlines South African Airways SWISS TAP Portugal THAI Turkish Airlines

TERMINAL 2A

Transfer to Terminal 1 is via walkway Transfer to Terminal 3-4-5 is via secure side shuttle bus

07/08/2015 11:41

YOUR ALASKAN BASE CAMP

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CHARLESTON, SC 843.266.4222

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PROPRIETOR: Nick Palassis EXECUTIVE CHEF: Demetre Castanas

PROPRIETORS: Tony & Marion Durpetti

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PROPRIETOR: Benjamin Prelvukaj CHEF: Arturo McLeod

McKendrick’s Steak House

JACKSONVILLE 904.928.9277 EXECUTIVE CHEF: Damon Burch PROPRIETOR: Pete Nebrich

mckendricks.com

St. Elmo Steak House

ATLANTA, GA 770.512.8888

stelmos.com

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INDIANAPOLIS, IN 317.635.0636 PROPRIETORS: Steve Huse & Craig Huse

Malone’s Elway’s

malonesrestaurant.com

LEXINGTON, KY 859.335.6500

www.elways.com

PROPRIETORS: Brian McCarty & Bruce Drake

DENVER, CO 303-399-5353 PROPRIETORS: John Elway & Jennifer Wiard

Metropolitan Grill themetropolitangrill.com

SEATTLE, WA 206.624.3287

Manny’s mannyssteakhouse.com

MINNEAPOLIS, MN 612.339.9900

PROPRIETOR: Ron Cohn

PROPRIETORS: Phil Roberts, Peter Mihajlov

RingSide Steakhouse

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RingSideSteakhouse.com

PORTLAND, OR 503.223.1513 PROPRIETORS: Jan, Scott & Craig Peterson

INDEPENDENTLY OWNED & OPERATED

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098_HEMS_0915.indd 1

12/08/2015 16:10

travel info

DELAYED OR CANCELED FLIGHTS

Tips for when your flight is delayed or canceled On occasion, delaying or canceling a flight is the only way we can maintain our high safety standards. In these challenging situations, simply knowing more about your options is an important step toward getting your travel plans back on track.

GETTING REBOOKED

RESCHEDULING YOUR TRIP

If your travel is significantly disrupted, we’ll automatically look for another flight to book you on. We’ll notify you using the contact information provided during booking or at check-in, and you can also view your updated itinerary through the United app, united.com/checkin or an airport kiosk, or ask a United representative.

If your flight is canceled or delayed two hours or more, and you want to postpone or cancel your trip, please call us at 1-800-UNITED-1 (1-800-864-8331) within the USA or Canada, or go to united.com/contact for international contact options.

Sometimes the next available United flight may not be for several hours or, in rare cases, even longer. In these situations, the following options may be available:

MANY OF THESE FEATURES ARE NOW AVAILABLE THROUGH THE UNITED APP, UNITED.COM/CHECKIN AND OUR AIRPORT KIOSKS. If you’re on an aircraft equipped with Wi-Fi, you can access the United app and united.com for free.

STANDING BY

Flights into or out of nearby airports may be available. If you’re able to arrange ground transportation, switching to another airport could reduce your delay.

If you’re given a new itinerary but would prefer to take an earlier flight that is sold out, you can ask to be added to the standby list at no charge. If you don’t get a seat, we’ll move you to the standby list for the next flight.

BEFORE YOU TR AVEL

DOWNLOAD THE UNITED APP You can use it to get your boarding passes, check flight status, view standby lists, change to other flights and more.

PROVIDE ACCUR ATE CONTAC T INFORMATION When contacting you about your flights, we rely on the mobile phone number and email address you’ve given us. During check-in, please ensure that your contact details are up to date.

BUY TRIP INSUR ANCE The cost is usually low, and it can offset expenses incurred due to travel disruptions and bag delays. Learn more at united.com/tripinsurance

KEEP ESSENTIAL ITEMS IN YOUR C ARRY-ON BAG You can help yourself through a delay by keeping snacks, baby supplies, medication, travel documents and other essential personal items in your carry-on bag for easy access.

CHECKED BAGS

STAYING OVERNIGHT If your flight is canceled because of a mechanical issue or other circumstances within our control, we will try to accommodate you in a nearby hotel at our expense. For events outside of our control, such as weather, we may be able to help you find a local hotel at a discounted rate, but we do not cover hotel or meal expenses. If this situation applies to your travel, you can ask a United airport representative about discount hotel options.

SWITCHING TO A NEARBY AIRPORT

BE PREPARED

If you are booked on a new itinerary, we’ll make every effort to reroute your checked baggage. Please ask a United representative about the status of your bags and if they can be rerouted. A toiletry kit may be provided if an overnight stay is necessary and we can’t retrieve your checked baggage. If your bags arrive at your destination before you do, we will secure the bags until you claim them. If your baggage doesn’t arrive at your final destination with you, please see a Baggage Service representative.

VISIT UNITED.COM/ IMPORTANTNOTICES BEFORE YOUR TRIP This page provides information about severe weather, airport updates and other issues that may affect your travel, and sometimes offers extra flexibility to change your travel plans in advance.

Different policies may apply when traveling to and from certain countries. Please refer to united.com for our Contract of Carriage and additional information.

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

099_HEM0915_Immigration.indd 99

07/08/2015 11:42

customs & safety

travel info

U.S. and Guam international arrivals/ expedited screening through CBP Arrivals in the U.S. U.S. Customs and Border Protection (CBP) has automated the I-94 arrival/departure record. After CBP inspection, travelers can request a copy of their I-94 at cbp.gov/I94.

DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection

Type or print legibly with pen in ALL CAPITAL LETTERS. Use English. Do not write on the back of this form. This form is in two parts. Please complete both the Arrival Record (Items 1 through 17) and the Departure Record (Items 18 through 21). When all items are completed, present this form to the CBP Officer. Item 9 - If you are entering the United States by land, enter LAND in this space. If you are entering the United States by ship, enter SEA in this space. 5 U.S.C. § 552a(e)(3) Privacy Act Notice: Information collected on this form is required by Title 8 of the U.S. Code, including the INA (8 U.S.C. 1103, 1187), and 8 CFR 235.1, 264, and 1235.1. The purposes for this collection are to give the terms of admission and document the arrival and departure of nonimmigrant aliens to the U.S. The information solicited on this form may be made available to other government agencies for law enforcement purposes or to assist DHS in determining your admissibility. All nonimmigrant aliens seeking admission to the U.S., unless otherwise exempted, must provide this information. Failure to provide this information may deny you entry to the United States and result in your removal.

CBP Form I-94 (05/08)

OMB No. 1651-0111

Arrival Record Admission Number

000000000 00

1. Family Name 2. First (Given) Name

5. Sex (Male or Female)

6. Passport Issue Date (DD/MM/YY)

7. Passport Expiration Date (DD/MM/YY)

8. Passport Number

9. Airline and Flight Number

10. Country Where You Live

11. Country Where You Boarded

12. City Where Visa Was Issued

13. Date Issued (DD/MM/YY)

14. Address While in the United States (Number and Street) 15. City and State 16. Telephone Number in the U.S. Where You Can be Reached 17. Email Address CBP Form I-94 (05/08)

DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection

OMB No. 1651-0111

Departure Record Admission Number

000000000 00

18. Family Name 19. First (Given) Name

20. Birth Date (DD/MM/YY)

21. Country of Citizenship

CBP Form I-94 (05/08) See Other Side

The TSA manages and operates , an expedited security screening program that allows certain travelers to move through security more quickly and easily when departing from participating airports in the U.S. The TSA, not United, randomly selects travelers for expedited screening.

3. Birth Date (DD/MM/YY)

4. Country of Citizenship

U.S. Customs Declaration One traveler per family must complete a customs declaration before arrival in the U.S. Please read both sides of the document, complete the form in English, using capital letters, and be sure to sign. If you are passing through the U.S., write “TRANSIT” and your final destination country in the address field.

OMB No. 1651-0111

Welcome to the United States I-94 Arrival/Departure Record Instructions This form must be completed by all persons except U.S. Citizens, returning resident aliens, aliens with immigrant visas, and Canadian Citizens visiting or in transit.

Expedited screening through the U.S. Transportation Security Administration (TSA)

STAPLE HERE

Left: U.S. I-94 Arrival/Departure Record, which all Guam-CNMI Visa Waiver Program participants must complete; right: U.S. Customs Declaration

Arrivals in Guam All travelers entering Guam under the terms of the Guam-CNMI Visa Waiver Program must complete an I-94 Arrival/Departure Record (one per person, including infants); an I-736 (one per person, including infants); and a Guam Customs Declaration (one per family). All other travelers must complete a Guam Customs Declaration only. Forms must be completed in English, using capital letters. If you are passing through Guam, write “TRANSIT” and your final destination country in the address field. The Customs and Border Protection officer will place the I-94 departure record in your passport after inspection. Before boarding your return flight, please give the departure record to the airline representative at the boarding gate.

The ability to use lanes is most consistent for travelers who have joined a Department of Homeland Security Trusted Traveler program. After completing a background check and screening, travelers who are enrolled in a Trusted Traveler program are issued a Known Traveler Number (KTN) or PASS ID. Members of the U.S. Armed Forces, including those serving in the U.S. Coast Guard, Reserves and National Guard, can use their Department of Defense (DoD) identification number. This number should be noted when making a flight reservation, or you can add it to an existing United reservation through the “Edit traveler information” option at united.com/managereservations. If the TSA determines that a traveler is eligible for expedited screening, information is embedded in the barcode of his or her boarding pass. A logo or “TSA PRE” is also printed on the boarding pass near the traveler’s name. When the TSA agent at a participating airport scans the barcode, eligible travelers will be directed to a lane. Note that not all airports offer lanes. Children ages 12 and under may accompany an eligible traveler through . As of April 2015, travelers without a KTN/PASS ID/DoD ID number, including those who previously opted in through a frequent flyer program, will notice a reduction in the number of times they are chosen by the TSA for . Additionally, the TSA will always incorporate random and unpredictable security measures throughout the airport, and in order to retain a certain element of randomness, no individual will be guaranteed expedited screening. Visit tsa.gov/tsa-precheck to learn more.

Expedited entry Clearance in the U.S.—Global Entry™ expedited passport control and customs CBP offers the Global Entry program to expedite the processing of preapproved, low-risk international travelers entering the U.S. Upon returning from travel abroad, travelers enrolled in Global Entry may bypass the regular passport control line and proceed to the Global Entry kiosk. Please note that Global Entry is not available to travelers arriving at Honolulu directly from Guam. For detailed information, including eligibility requirements and the enrollment process, visit globalentry.gov.

OneStop Lanes in Chicago and Houston shorten your walk If you didn’t check any bags, proceed to the OneStop lanes, regardless of your nationality or final destination. Global Entry kiosks are available. In Houston, you may also use the OneStop lanes if you checked a bag and are immediately connecting to another United-operated international flight.

Safety information NEED TO KNOW Customer safety is our primary concern. Our ﬂight attendants are trained thoroughly in all safety procedures. But as expert as they are, in the event of an emergency they need help from you, the customer. You should be aware of the following:

EXIT Location of the nearest emergency exit

The correct procedure for exiting the cabin in an emergency

Where your oxygen mask will appear, how to start the oxygen ﬂow and how to use the mask

Please look carefully at the safety information card located in the seat pocket in front of you

Poisons, radioactive material, corrosive and oxidizing agents

Liquid and solid explosives

Smoking is not permitted. Federal law imposes ﬁnes of $1,000 for smoking and up to $2,200 for any attempt to disable an aircraft’s smoke detectors. We prohibit the use or charging of e-cigarettes and personal vaporizers on our ﬂights.

NEVER PERMITTED The Federal Aviation Administration and the Transportation Security Administration prohibit hazardous materials in either checked or carry-on baggage. Substantial fines can be imposed for violations.

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Flammable liquids, gases and compressed gases

Spare lithium batteries can never be in checked baggage, including gate-checked bags. Stow all spare batteries in carry-on bags. E-cigarettes and personal vaporizers are also not permitted in checked bags.

It is a violation of federal regulations to drink alcoholic beverages during a ﬂight unless they are served by our personnel. Also, airlines are forbidden to serve alcoholic beverages to anyone who appears to be intoxicated.

SEPTEMBER 2015 • HEMISPHERESMAGAZINE.COM

07/08/2015 11:43

travel info

Use of personal electronic devices

Are there any exceptions to using personal devices under this new policy? The captain may request that all devices be fully turned off in certain circumstances, such as for poor visibility landings. Please always listen to and follow crewmember instructions. Does the new policy allow me to use a small notebook laptop? No. The new policy does not apply to laptops or DVD players,

Travel notes

which may only be used when announced by your flight crew. Will I be able to use Wi-Fi below 10,000 feet? Our aircraft equipped with satellite Wi-Fi are currently configured to allow Wi-Fi above 10,000 feet. However, we are exploring options to provide gate-to-gate Wi-Fi in the future. When can I use in-seat power? Use of in-seat power is prohibited during taxi, takeoff and landing. PERMITTED Small, lightweight PEDs (Personal Electronic Devices) may remain on from door closure to landing Cell phones should be in airplane mode or have cellular service disabled Bluetooth devices LIMITED PERMISSION Laptops and DVD players must be stowed in approved carry-on baggage during taxi, takeoff and landing

CUSTOMER CARE We are committed to providing quality service, and we want to hear about your travel experience with us. In addition, if you think a certain employee or an action taken on your behalf deserves special recognition, please let us know. Please give us your comments at united.com/feedback.

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

100_HEM0915_Safety.indd 101

Rechargeable batteries Rechargeable batteries have a risk of overload or fire when not stored properly. Rechargeable batteries should be stored in their electronic devices or properly protected to avoid contact with metal or other batteries during flight. All spare batteries should be protected from short circuit and stowed only in your carry-on bags.

What is the new portable electronic device policy? Travelers may use small, lightweight portable electronic devices in non-cellular or “airplane” mode on United- and United Express®-operated flights gate-to-gate. This policy applies to flights operating within the 50 U.S. states, all U.S. territories and select international locations as announced by the flight attendant on your flight. How do devices need to be secured or stowed? Devices may be held in hand (not left unsecured around the seat) or placed in a garment pocket or in the seatback pocket, as long as the device is less than 2 pounds. Devices weighing more than 2 pounds must be stowed in approved carry-on baggage in the overhead compartment or under the seat in front of you during take-off, taxi and landing. In an emergency situation, all devices must be turned off and stowed. For international destinations, your flight attendants will advise if it’s necessary to turn off and stow your device.

customs & safety

Can I make calls or send text messages? The use of cellular network services during the flight is not permitted by the Federal Communications Commission (FCC). The use of any voice application, such as a Web-based Voice over Internet Protocol (VoIP) service, in connection with inflight Wi-Fi service, is not permitted.

NEVER PERMITTED Radio Receivers and/or transmitters, including AM/FM/SW/CB and Scanners Televisions Remote-controlled toys Personal air puriﬁers Spare lithium batteries in checked or gate-checked bags E-cigarettes or personal vaporizers in checked or gate-checked bags ADDITIONAL INFORMATION All devices must be used with sound off or with headsets at all times

CAN I TAKE PHOTOS AND VIDEO ONBOARD? Yes. The use of small cameras or mobile devices for photography and video is permitted on board, provided you keep the purpose of your photography and video to capturing personal events. Photographing or recording other customers or airline personnel without their express consent is prohibited.

E-cigarettes or personal vaporizers may accidentally activate in baggage. This may cause the device to overheat or overload and may cause a fire. For this reason, these devices must be stowed in your carry-on baggage only. Advanced mobile phones, PDAs and other personal electronic devices with wireless capabilities may be used in flight when switched to “airplane” mode. A visible airplane-disabled mode should be identifiable and shown to a crew member upon request. Flight attendants will notify mobile phone and two-way pager users when it is safe to begin placing or receiving phone calls or pages after landing. One-way pagers may be used to receive messages at any time. PLEASE NOTE Customers may always use any medically prescribed physiological instrument, such as a hearing aid or a pacemaker. On aircraft equipped with in-ear headphones, customers with hearing-assistance devices may request a different headset from a flight attendant. Passengers are allowed to use non-battery-operated headphones during taxi, takeoff and landing. The in-seat power system may be used only above 10,000 feet. Use of the system is at your own risk. Do not remove batteries. We are not responsible for loss of data or damage to computer hardware or software.

PLEASE NOTE United strictly prohibits the modification or use of any object or device to alter or limit the functionality, permanently or temporarily, of any aircraft structure, seat assembly, tray table, etc. If you see a customer using any such device or object, please inform United personnel immediately.

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07/08/2015 11:43

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NSLeumas www.trafford.com 978-1-4907-3410-1 Hardback | $35.77 978-1-4907-3413-2 Paperback | $25.77 978-1-4907-3414-9 E-book | $3.99 Lies, lies and more lies! NSLeumas’ Generations of Betrayal will threaten to challenge your beliefs as you struggle to find the bold deception that hides in plain sight. Will you like this book? At first, probably not, but that’s why you must read it. Read on and see what’s real!

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Angel Hair

Trained to be an OSS Spy

Margot Griﬃths

Helias Doundoulakis with Gabriella Gafni

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1960: In conservative, tight-knit Victoria BC, the eccentric and troubled Morgan family doesn’t ﬁt. As troubles deepen, the privileged neighborhood watches, hiding its own dark secrets. “Beautifully written, in the tradition of To Kill a Mockingbird.” —Clarion Five Star Review. “Inspired, multi-layered, with profoundly real characters.” —Blue Ink Starred Review.

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A former OSS spy looks back to his training in one of the key intelligence agencies in WWII, his experience in espionage and his remarkable metamorphosis from boy to man, man to soldier and from soldier to spy. Read his unforgettable riveting account, and learn about the Game of Life.

07/08/2015 14:12

GAMES

At the ER

ALL THEME CLUES ARE IN BOLD If you fill in the crossword, please take the magazine with you so it’s replaced. Answers on page 56

BY GREG BRUCE

103

CROSSWORD © PUZPUZ PUZZLES

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

ACROSS 1. Full of vigor 6. With competence 10. Public spat 15. Puck or Flay 19. Become accustomed (to) 20. “Later” 21. Song of praise 22. Pinocchio, at times 23. Oktoberfest souvenir 24. Scissors beater 25. Dazzling success 26. Bushy do 27. Drink 29. Mark permanently 31. Bug protection 33. Chess sacriﬁce 35. Like some bookstores 37. Squealer 38. Do roadwork 41. Long vowel indicator 43. Behavioral quirk 45. Greyhound stop 49. Barley brew 50. Witticism 51. Track shape 53. Statistic for pitchers 55. Steak order 56. Shipboard treasurer 58. Mud bath locale 59. Tack on 62. Fabrication 63. Vehicle often at an ER entrance 65. To and ___ 66. Dude 67. Kit and caboodle 68. Back tooth 69. Lady of the house 71. Store 73. Wanderer 76. 63 across worker 79. Respected one 80. French naval missile 82. Underground worker 83. Lively dance 85. Sock hop locale 86. Ball 88. Central 89. Patient mover 93. “Act your ___!” 94. Sartre novel

103_HEMI0915_PUZZLES.indd 103

crossword

96. Timid 97. Acid neutralizer 98. Jamboree shelter 100. Music genre 101. Birthday treat 103. Twisted 104. Sonny boy 105. Way in 107. Referendum choice 109. Pellagra preventer 111. Over 112. Acorn tree 114. Sharpen 116. Pass up 118. Egg protein 122. ___ of Evil 124. Treat with drugs 128. Fishhook’s end 129. Dried coconut meat 131. Cried 133. Scarecrow stuffing 134. Bad to the bone 135. Prepare to be knighted 136. Carpet layer’s calculation 137. Wavelike design 138. Domesticate 139. Brewer’s need 140. Internet review site 141. Court call DOWN 1. Speech problem 2. “Do ___ others as...” 3. Plum pudding ingredient 4. Medical prioritizing 5. Gossiper 6. Circus performer 7. Like the “Six Million Dollar Man” 8. Fond du ___, Wis. 9. Oxen’s harness 10. Glasses 11. Mark of prestige 12. Long fish 13. Indian flatbread 14. Sign on a door 15. Racket 16. LP player 17. Pull down 18. Jumper 28. Lacking principles 30. Charlie, for one 32. Wee bit

34. Metaphor, for one 36. Losing proposition? 38. ___ Bear 39. Homecoming guest 40. Hop, skip or jump 42. Seeds 44. Type of cake 46. Washed-out 47. Baltimore bird 48. Move unsteadily 50. Small reed organ 52. Storage spot 54. Land measure 57. Poison plant 58. “Get lost!” 60. Despicable sort 61. In a Lincolnesque way 64. Brief time out? 65. Widely known

69. Lunatic 70. ___ eyed 72. Loose 73. Nullify 74. Tank contents 75. Instant 77. Coleridge work 78. Elevator ___ 81. Duffer’s obstacle 84. Picked up 87. Channel marker 89. Bundle 90. Headlight? 91. Flamboyance 92. Hitchhike 95. Gush forth 96. Go downhill fast? 99. Be a bother to 102. Detractor

103. Surveillance device 106. Thanksgiving side dish 108. Stock exchanges 110. Force (to do) 111. Physician 113. Pleasurably amusing, in England 115. Hail 117. Doohickey (Brit. var.) 118. Aid’s partner 119. ___ lamp 120. Cup part 121. All’s opposite 123. Inﬂuence 125. Mojave-like 126. Container weight 127. Ablutionary vessel 130. Pot pie morsel 132. Before, of yore

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sudoku

The Numbers Game BY REIKO MCLAUGHLIN

105

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

ANSWERS

1. EASY

2. MEDIUM

3. MEDIUM

4. HARD

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star alliance

travel info

Global reach. Worldwide recognition. Excellent travel services.

Star Alliance Member Airlines

United and Star Alliance member airlines provide seamless air travel around the world. Star Alliance is the world’s largest global airline alliance, with more than 18,500 daily flights departing to 1,321 destinations. Customers have access to a comprehensive global network, frequent-flyer travel benefits and worldwide lounge access on all Star Alliance member airlines.

The Star Alliance network Established in 1997 as the first truly global airline alliance to offer customers a worldwide travel network, Star Alliance aims to provide customers with a seamless travel experience across multiple airlines. The Star Alliance lounge network is the largest in the world, with more than 1,000 locations worldwide. Earn miles and status faster With the largest airline alliance, you can earn MileagePlus award miles almost anywhere in the world you fly. Miles can be earned on most fares on almost any Star Alliance flight and can be credited to your account. Plus, the flight miles will count toward Premier® status. Earn recognition around the world The more that you fly with United and the Star Alliance airlines, the higher your status can be. MileagePlus Premier status is recognized across the alliance as either Star Alliance Silver or Star Alliance Gold, with travel benefits worldwide. Go to united.com/staralliance for the Star Alliance Silver and Gold status benefits you can receive. Award travel is now easier With Star Alliance Awards, you can use your MileagePlus award miles for award travel on any Star Alliance carrier worldwide. Or, use them for Star Alliance Upgrade Awards and upgrade to a premium cabin for maximum comfort (available on most Star Alliance airlines).

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Other Airline Partners You can earn and/or redeem award miles on many of our other airline partners. See united.com/airlinepartners for speciﬁc information about each of our other airline partners. • Aer Lingus • Aeromar • Air Dolomiti • Amtrak (train) • Azul

• Cape Air • Edelweiss • Germanwings • Great Lakes • Hawaiian Airlines

• Island Air • Jet Airways • Silver Airways

SEPTEMBER 2015 • HEMISPHERESMAGAZINE.COM

07/08/2015 11:44

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MIDNIGHT

Route Maps

GREENLAND

CITY United Hub (Blue All Caps)

Route lines do not reﬂect actual ﬂight path

ALASKA (U.S.)

Cities served Cities served by select airline partners Time zone boundary

United/United Express United Seasonal Service

Lulea Fairbanks Reykjavik

ICELAND

NORWAY

UNITED KINGDOM

Changchun Shenyang Baotou Yinchuan

JAPAN

N. KOREA

Tianjin

Taiyuan

Sendai

Dalian

Xining

SAN FRANCISCO

Komatsu

S. KOREA

Seoul TOKYO (NRT) Tokyo/Haneda (HND) Pusan Fukuoka Osaka Nagoya Nanjing Cheju Okayama Hefei Mianyang Nagasaki Shanghai Wuhan Chengdu Kumamoto Kochi Oita Kagoshima 6:00 Matsuyama Chongqing Changsha Hangzhou Ningbo Wenzhou Miyazaki Nanchang Guiyang BHUTAN Fuzhou Guangzhou Guwahati Okinawa Kunming Taipei Xiamen Guilin BANGLADESH Liuzhou Agartala Shenzhen Ishigaki Nanning Macau Dhaka BURMA Hanoi Hong Kong TAIWAN Chiang Rai LAOS Haikou Chiang Mai Vientiane South 9:00 pm COMMONWEALTH OF Sanya China Sea THAILAND Yangon NORTHERN MARIANA ISLANDS Khon Kaen Saipan Luzon Island Bangkok CAMBODIA Manila Rota 5:30 Siem Reap Zhengzhou Qingdao

VIETNAM

Phnom Penh Krabi Phuket Hat Yai Penang

PHILIPPINES

Kwajalein Pohnpei Chuuk (Truk)

Palau

FEDERATED STATES OF MICRONESIA

Bandar Seri Begawan

Kuala Lumpur

MARSHALL ISLANDS

Majuro

Funchal

Bermuda

CANARY ISLANDS

Monterrey

Durango MEXICO

Tenerife Las Palmas

Santo Domingo Aguadilla

Nassau

Tampico Aguascalientes Providenciales San Juan Queretaro Cozumel Puerto Mexico City St. Thomas Plata Veracruz Ciudad del Grand Cayman Puerto Vallarta Santiago St. Maarten Manzanillo Carmen Puebla Montego Antigua Belize Punta Guadalajara Bay Oaxaca Cana Roatan Morelia Huatulco San Pedro Sula Tegucigalpa Ixtapa/Zihuatanejo St. Lucia Aruba Villahermosa San Andrés Bonaire Acapulco Guatemala City Barranquilla Maracaibo NIC. Port-of-Spain Panama San Salvador Caracas COSTA City Valledupar Managua RICA Valencia Cartagena Cucuta PANAMA Liberia

HAWAI‘I (U.S.)

GUAM Yap

Kota Kinabalu

MALAYSIA

Torreon Los Cabos

Honolulu

VENEZUELA

Medellin Armenia Cali

Kosrae

BRUNEI

Bucaramanga

ALGERIA

WESTERN SAHARA

Dakar

Jakarta

GUINEA BISSAU

Conakry GUINEA Freetown

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Monrovia LIBERIA

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CENTRAL AFRICAN REPUBLIC

Douala Yaounde

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2:00 pm

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Colombo SOMALIA

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Libreville GABON CONGO

Lima

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Port Vila Cairns

FIJI

FRENCH POLYNESIA

Nadi

SRI LANKA KENYA

Nairobi 3:00 Kilimanjaro BURUNDI Mombasa Zanzibar TANZANIA Dar Es Salaam

Noumea

NEW CALEDONIA

HOUSTON (INTERCONTINENTAL) San Austin New Orleans Chihuahua Antonio

Perth Adelaide

Sydney

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NEW ZEALAND Queenstown

7:00 pm

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Dunedin

World time zones shown in Standard Time.

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to New York (Newark) to Washington (Dulles)

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Porto Alegre

7:00 am

Montevideo Buenos Aires

6:00 pm

Bergen NORWAY

Manzini

Oslo SWEDEN

FINLAND

Turku

Helsinki

Stockholm

Tallinn ESTONIA

Stavanger MADAGASCAR Aberdeen

SCOTLAND Maputo

Glasgow Edinburgh SWAZILAND NORTHERN Newcastle IRELAND UNITED Durban KINGDOM Belfast

Aalborg

Gothenburg LATVIA

Riga

DENMARK

Aarhus Billund Esbjerg

Copenhagen Malmo Gdansk

Palanga LITHUANIA RUSSIA

Vilnius

Kaliningrad

Atlantic Ocean

8:00 am

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Bremen Hamburg SOUTH AFRICA Minsk Manchester POLAND East London Dublin WALES Berlin ENGLAND NETH. BELARUS Hannover Cape Town Shannon Amsterdam Birmingham Warsaw Port Muenster Elizabeth Cork GERMANY Leipzig London BELGIUM Dresden Bristol London Brussels Prague Katowice (Gatwick) Cologne Frankfurt Kraków UKRAINE CZECH Cities served by select airline Luxembourg Nuremberg REPUBLIC partners that are not visible Stuttgart SLOVAKIA Kosice Munich Paris on the map: Salzburg Basel Linz Vienna Budapest AUSTRIA FRANCE Blantyre, Malawi Friedrichshafen Klagenfurt Cluj-Napoca SWITZ. Lilongwe, Malawi Ljubljana Geneva Verona Lyon Venice Zagreb Bucharest Maputo, Mozambique Bordeaux Trieste BOS. ROMANIA Turin Milan Bologna Durban, South Africa Belgrade HERZ. Genoa Florence Toulouse Sarajevo Manzini, Swaziland La Coruna SERBIA BULGARIA Marseille Nice Pisa Ancona Split Bilbao KOS. Ndola, Zambia Sofia Dubrovnik Skopje Rome SPAIN Harare, Zimbabwe Istanbul Bari Tirana MAC. Barcelona Porto ALBANIA Naples Madrid ITALY Thessaloniki PORTUGAL Valencia Alexandroupolis Palma GREECE Ibiza Izmir La Romana Palermo Alicante Lisbon Mediterranean Sea Athens Sevilla Mikonos Faro Bodrum MALTA Luga Heraklion Rhodes

URUGUAY Santiago

Indian Ocean

4:00 pm

IRELAND LESOTHO

VENEZUELA

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Mahé

SEYCHELLES

Lilongwe MOZAMBIQUE ZIMBABWE

Belo Horizonte

Gaborone

Piedras Negras Monterrey Torreon Matamoros Durango MEXICO Ciudad Victoria

COLOMBIA

12:00 MIDNIGHT

to New York (Newark)

Harare

PARAGUAY

Santiago Samana Santo Domingo Nassau Aguadilla San Juan Havana Culebra Los Cabos Tampico Vieques Providenciales Aguascalientes Queretaro St. Thomas Tepic Cozumel Poza Rica Tortola Puerto Plata Virgin Gorda Jalapa Grand Cayman Puerto Vallarta Ciudad del Anguilla Manzanillo Veracruz Carmen Mexico Montego St. Maarten City Puebla Guadalajara Belize Bay Punta Ponce Antigua Oaxaca Kingston Morelia Cana Flores Roatan Pointe a Pitre Lazaro Mayagüez St. Kitts San Pedro Sula Cardenas Martinique Huatulco Nevis Puerto St. Lucia Tegucigalpa Ixtapa/Zihuatanejo Escondido Villahermosa Barbados San Andres Aruba Acapulco Bonaire Island Guatemala City NIC. Grenada Tobago San Salvador Paciﬁc Ocean COSTA Caracas Port-of-Spain Managua RICA Panama City Liberia PANAMA

Guaymas

Tasman Sea

to Cleveland

to Denver

to Los Angeles

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Gold Coast

9:30 pm

to San Francisco

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Brisbane

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Lusaka

Santa Cruz

CHILE

Rarotonga

10:00 am

Brasilia

MALDIVES

COMOROS MALAWI

ZAMBIA

BOLIVIA

Nuku’ Alofa

AUSTRALIA

Indian Ocean

Arequipa

Papeete

Niue

ANGOLA

Salvador Cuzco

Coimbatore

ETHIOPIA

Juba

DEM. REP. CONGO

Bangalore Chennai (Madras)

Kozhikode Cochin Trivandrum

Addis Ababa

SOUTH SUDAN

Lubumbashi Apia

Goa Mangalore

Ambouli

CAMEROON

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PERU

U. A. E.

SAUDI ARABIA

Pointe Noire Piura

Black Sea

NIGER

EQUATORIAL GUINEA

Guayaquil

PAPUA NEW GUINEA

Krasnodar

Alma-Ata Bishkek UZBEKISTAN GEORGIA Tbilisi Skopje Batumi Istanbul 5:00 Tashkent KYRGYZSTAN Baku Tirana ARMENIA Ankara AZER. TURKMENISTAN Kayseri ALB. GREECE Izmir Yerevan Dushanbe TURKEY TAJIKISTAN Athens Antalya Adana Gaziantep Bodrum Ashgabat Tunis Malta Rhodes Ercan Larnaca Islamabad AFGHAN. CYPRUS Beirut TUNISIA Mediterranean Sea LEBANON Jammu Peshawar SYRIA Tripoli Tel Aviv IRAN Amritsar 4:30 ISRAEL Lahore Amman Benghazi Alexandria IRAQ Chandigarh 3:30 Kathmandu JORDAN 5:00 Kuwait Cairo Delhi NEPAL PAKISTAN Dammam 2:00 pm QATAR Jaipur LIBYA Lucknow Bahrain Luxor Dubai Karachi Riyadh Doha Indore 5:30 Patna Abu Dhabi SERB. Sofia KOS.

MONT.

SENEGAL

Banjul

Quito

Astana

KAZAKHSTAN

EGYPT

MALI

FRENCH GUIANA

ECUADOR

6:00 pm

Donetzk

MAURITANIA Sal CAPE VERDE ISLANDS

GUYANA

Neiva

4:00

Jeddah

COLOMBIA

Singapore

Nador

MOROCCO

New Orleans

San Antonio

Madrid

Lisbon

Horta

12:00

HOUSTON Austin (INTERCONTINENTAL) Chihuahua

Barcelona

PORTUGAL

NEW YORK (NEWARK)

Casablanca

Cebu

Ho Chi Minh City (Saigon)

Cleveland

WASHINGTON, DC (DULLES)

DENVER

LOS ANGELES

International Date Line

Lanzhou

BELARUS

Rome

SPAIN

CHICAGO (O’HARE)

Ekaterinburg

Sea

Hohhot Beijing

Vilnius Minsk

ian

Urumqi

Moscow

GERMANY Warsaw Brussels Cork POLAND Kiev Prague Birmingham London Krakow Frankfurt Stuttgart UKRAINE Kosice Munich Paris MOLDOVA Chisinau AUSTRIA SWITZ. Odessa FRANCE Zagreb ROMANIA Geneva BOS.- Belgrade Bucharest Milan Venice HER.

U.S.A.

Sapporo

Gdansk

5:00 pm

4:00

Riga

LITH.

asp

Paciﬁc Ocean

Harbin

MONGOLIA

CHINA

Shannon

CANADA

RUSSIA

St. Petersburg

Tallinn LAT.

Edinburgh Copenhagen Malmo Newcastle Hamburg Manchester Amsterdam Berlin

Belfast Dublin

Khabarovsk

8:00 pm

FINLAND Helsinki

Stockholm

Glasgow

9:30

2:00 pm

Turku

Oslo

Hudson Bay

2:00

Oulu

Umea Trondheim Ostersund Kristiansund Vaasa Molde SWEDEN

Anchorage

RUSSIA

Ulaanbataar

Alta

Tromso

United Future Service

INTERNATIONAL CITIES

3:00 pm

2:00 pm

9:00 am

10:00 am

11:00 am

12:00 NOON

1:00 pm 0915

07/08/2015 11:47

information

Cullaton Lake Ennadai Lake Prince Rupert

Route Maps

Smithers Terrace

Sand Spit

United Future Service

INTERNATIONAL CITIES

Fort St. John

Route lines do not reﬂect actual ﬂight path

Cities served Cities served by select airline partners Time zone boundary

Fort McMurray

United/United Express United Seasonal Service

Prince George

to Fairbanks

Grande Prairie PA C I F I C TIME ZONE 4:00

to Anchorage

BRITISH C O LU M B I A

Kamloops Nanaimo

NE W FO U N D L A N D TI M E Z O N E 8 : 3 0

Wabush

MANITOBA

Gander

A L B E R TA

Deer Lake

Calgary

Penticton

Victoria

NEWFOUNDLAND & LABRADOR

S A S K AT C H E WA N

For the 11th year in a row, MileagePlus® is proud to be named the world’s Best Frequent Flyer Program by Global Traveler magazine. Our award-winning loyalty program offers innovative ways to earn and use award miles, from flying United’s global route network to enjoying other special opportunities through programs and partners like MileagePlus Cruise Awards, Personal Miles® and Rocketmiles.

Saskatoon Castlegar Cranbrook Lethbridge Medicine Hat Spokane Kalispell

Seattle

Paciﬁc Ocean

WA S H I N GT O N

Portland

Pasco

Regina

Missoula

North Bend

Redmond

M O N TA NA

N O R T H Devils Lake DA KO TA

Bozeman

I DA H O

OREGON

Medford

Billings

Dickinson

U N I T E D S TAT E S

QUÉBEC

Fargo Jamestown

Duluth

Sault Ste. Marie

Wausau Minneapolis Eau Claire Green Bay

Halifax

SCOTIA Bangor Bar Harbor

Ottawa V T. Plattsburgh N.H. Burlington

Portland

Kingston

Traverse City

N E W YO R K

Manchester

Toronto Syracuse M I C H I GA N Albany Midland/ Boston Rochester Ithaca Muskegon Grand Saginaw Sarnia Buffalo/ Hartford/ M A S S . Hyannis Sacramento Reno/Tahoe Rock Springs W YO M I N G Milwaukee Rapids Niagara Falls Binghamton SpringfieldR.I. Flint Nantucket I OWA Elmira C.T. Providence London Scottsbluff Lansing SAN FRANCISCO Madison Salt Lake City Wilkes Barre/ Alliance White Detroit Windsor Laramie South Scranton Erie San Jose Plains NEBRASKA Cedar Mammoth Lakes Cheyenne Bend/Elkhart/ Cleveland Hayden/ New York (La Guardia) Rapids/ Mishawaka Omaha Steamboat Fresno N.J. North Platte U TA H (J.F. Kennedy) State Des PA Iowa City Akron/Canton Springs Monterey C O L O R A D O Allentown Grand College Moines NEW YORK (NEWARK) Dubois Visalia O H I O Peoria Junction Vail/Eagle DENVER Ft. Philadelphia Kearney Pittsburgh Moline CA L I F O R N I A Harrisburg Lincoln Wayne Columbus Johnstown Aspen McCook MD ILLINOIS I N D I A NA Morgantown Colorado Springs St. George Baltimore D E L . San Luis Obispo Montrose Dayton Gunnison/ Bakersfield Clarksburg WASHINGTON, DC (DULLES) Springfield Crested Indianapolis Hays Las Vegas Parkersburg Shenandoah Butte Santa Maria Page/ Cincinnati (Reagan National) WV Cortez Valley Durango Kansas City KANSAS Lake Powell St. Louis Santa Barbara Charlottesville Burbank Charleston Louisville Alamosa Lewisburg Richmond Farmington LOS ANGELES Evansville Lexington Ontario Dodge City Norfolk/Virginia Beach Wichita Orange County Roanoke V I R G I N I A KENTUCKY Liberal A R I Z O NA Santa Fe Springfield Prescott Greensboro/High Point/Winston-Salem Palm Springs Raleigh/Durham NORTH M I S S O U R I Paducah Amarillo Tulsa San Diego Knoxville CA R O L I NA Albuquerque Nashville Northwest Phoenix/Scottsdale Oklahoma City Charlotte Arkansas Asheville Fayetteville/Ft. Bragg TENNE SSEE ARKANSAS Greenville/ Spartanburg OKLAHOMA Memphis Lubbock Little NEW MEXICO Tucson Rock Huntsville/ Columbia Myrtle Beach Decatur SOUTH Atlanta CA R O L I NA Hobbs Charleston Dallas/ Birmingham El Paso Fort Worth H AWA I ‘ I -A L E U T I A N T I M E 1 : 0 0 Monroe Midland/ Atlantic Odessa GEORGIA Jackson Shreveport Kaua‘i TEXAS Ocean Savannah A L A BA M A Tyler Riverton

N E VA DA

H AWA I ‘ I

Killeen

O‘ahu

Kapalua Lana‘i

Kahului

HOUSTON San Antonio (INTERCONTINENTAL)

Maui

Hawai‘i

100

Beaumont/ Pt. Arthur

Mobile

McAllen

MEXICO 0

100

200

300

400 Miles

Tallahassee

100

200

300

400

500

BERMUDA

MileagePlus Premier member beneﬁts

Premier Silver

Premier Gold

Premier Platinum

Premier 1K®

Award miles earned per dollar spent (includes Premier bonus miles)4

11x

Buy Personal Miles now so you can take off sooner Summer may be winding down, but that doesn’t mean your travel plans have to. Purchase the miles you need today to travel how you want, when you want. To learn more, go to buymiles.mileageplus.com.

Complimentary Premier Upgrades conﬁrmation (as early as)

Day of departure

48 hours

72 hours

96 hours

Earn more when you book a hotel with Rocketmiles Use your MileagePlus Credit Card to book with Rocketmiles and earn 5,000 bonus miles for your first hotel stay—that’s in addition to the 1,000–5,000 miles you earn per night for every booking. Thousands of miles are a simple stay away. Book now at rocketmiles.com/mp.

Unrestricted access to Standard Awards At check-in

At booking

Instant upgrades on select full-fare economy tickets Premier Access® priority airport services

Complimentary access to preferred seating in economy class (Economy Plus®) Lounge access when traveling internationally Regional Premier Upgrades eligibility

Boston F L O R I DA

Orlando

Treasure Cay Marsh Harbour Ft. Lauderdale/Hollywood North Eleuthera Governors Harbour Miami Bimini Nassau

Sarasota/Bradenton West Palm Beach Ft. Myers

Gulf Of Mexico

Newark (Liberty)

Global Premier Upgrades eligibility

New Haven Stamford New York (Penn Station)

benefits found at united.com/premier, the full list of Premier benefits will be regarded as accurate.

Philadelphia Wilmington

Among United States global carriers (United, American Airlines and Delta) as published by IdeaWorksCompany in their annual Switchfly Reward Seat Availability Survey of saver-style rewards available June–October of the applicable survey year, each from 2010–2015.

Miles accrued, awards and benefits issued are subject to change and are subject to the rules of the United MileagePlus® program, including, without limitation, the Premier® program (the “MileagePlus Program”), which are expressly incorporated herein. United® may change the MileagePlus Program including, but not limited to, rules, regulations, travel awards and special offers or terminate the MileagePlus Program at any time and without notice. United and its subsidiaries, affiliates and agents are not responsible for any products or services of other participating companies and partners. United and MileagePlus are registered service marks. For complete details about the MileagePlus Program, go to united.com.

Premier® qualifying dollars apply to members whose address with MileagePlus is within the 50 United States or the District of Columbia. 2

BAHAMAS George Town

600 Kilometers

In the event of a conflict between the Premier benefits shown on this page and the full list of Premier

0915

MileagePlus members earn MileagePlus award miles based on the fare and MileagePlus status for most United/United Express flights, with some exclusions. Visit united.com/earn for more details.

Global Traveler, GT Tested Awards, 2014 Best Frequent Flyer Program, 11th consecutive year as voted by the readers of Global Traveler magazine. www.globaltravelerusa.com 1

Washington, DC

Key West 0

MileagePlus features four status levels, each with its own requirements for Premier qualifying miles, segments and dollars.2 Go to united.com/ premier for details. Current MileagePlus members can check on their progress toward 2016 Premier status at united.com/mystatus. Below is a sample of current MileagePlus Premier benefits.3

MileagePlus Eligible Service

Jacksonville

Tampa/St. Petersburg

Harlingen Brownsville

MileagePlus program Premier® benefits overview

Codeshare/MileagePlus Partner Service

Pensacola

Ft. Walton Panama Gulfport/ Beach City New Biloxi Orleans

Corpus Christi

150 Miles

50 100 150 200 Kilometers

Lake Charles Lafayette

MISSISSIPPI

Baton Rouge

#1 in award seat availability for the sixth year in a row1 The MileagePlus program can really take you where you want to go. With flights on United® , United Express® and other members of the Star Alliance™ network, we can get you to more than 1,100 award travel destinations worldwide. Even better, we’ve been ranked #1 in award seat availability among U.S. global carriers for the sixth year in a row. When it comes to booking award travel, you’re much more likely to find the Saver Award seat you want with MileagePlus. To book your next award trip, go to united.com. Turn your miles into an unforgettable cruise Experience your next nautical adventure by using your award miles or a combination of miles and money through MileagePlus Cruise Awards. For as little as 20,000 award miles, you can set sail for destinations across the globe with the best rates and exclusive offers from your favorite cruise lines, including Carnival, Norwegian, Royal Caribbean and more. Book online at cruises.mileageplus.com or by calling 1-800-474-2052 to speak to a cruise consultant.

Train Routes

Laredo

Hilo

Kona

Paciﬁc Ocean

LOUISIANA

College Station Alexandria

Austin

Honolulu

Appleton/ Fox Cities

Sioux Falls

Casper Chadron

AT L A N T I C TIME ZONE 8:00

N OVA

MAINE

North Bay

WISCONSIN

Pierre Huron

Saint John

Sudbury

Houghton

Fredericton

City

O N TA R I O

Bismarck

Îles de la Madeleine

P R I N C E E DWARD Sydney NEW ISLAND B RU N SW I C K Charlottetown

Moncton

Timmins Rouyn-Noranda

Thunder Bay

MINNE SOTA

Cody/ Yellowstone Sheridan Idaho Falls Sun Valley SOUTH Gillette Worland Rapid City DA KO TA Jackson Hole

Boise Redding

Bathurst Saguenay

Williston Minot

Gulf Of St. Lawrence

Mont-Joli

EASTERN TIME ZONE 7: 0 0

Glasgow Great Falls

Helena

Eureka

Gaspe Baie-Comeau

Winnipeg

Eugene

Best Frequent Flyer Program, 11 years running

Edmonton CENTRAL TIME ZONE 6:00

Vancouver

THE WORLD’S MOST REWARDING LOYALTY PROGRAMSM

Goose Bay

C A N A DA

M O U N TA I N TIME ZONE 5:00

MileagePlus

CITY United Hub (Blue All Caps)

CUBA

Insert_HEM0915_Routemaps.indd 112

07/08/2015 11:48

ENTERTAINMENT MOVIES & TV

AUDIO

PERSONAL DEVICE ENTERTAINMENT

Inside Out Enjoy movies and shows on the mainscreen or on your personal displays in September

Pitch Perfect 2

Madagascar’s Legendary Lemurs

Featuring What to watch:

Aloha Spy Tomorrowland Most ﬁlms have been edited for airline use. However, customer discretion is still advised. Content guidelines are provided as a courtesy to help our customers decide whether to view a ﬁlm.

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

107_HEM0915_Entertainment.indd 107

Page 116

Digital media loading occurs between the 25th of one month and the 5th of the following month. As a result, please understand if your ﬂight features a different lineup before or after the start of each month.

107

07/08/2015 15:32

movies & tv

entertainment

Enjoy these movies on the mainscreen Films are shown on ﬂights of three hours or longer. Schedules and selections are subject to change. En el canal 10 encontrará películas y programas de televisión disponibles en Español. Flights within Micronesia or Asia on 737 aircraft may feature these ﬁlms or other selections.

FREE ACCESS Welcome aboard. United is pleased to offer the following entertainment options throughout its fleet. Please match the color and aircraft type of your safety card to the chart below to determine the entertainment options available on your flight.* on Ec y

m iu em Pr bin ca

Aircraft

All A319 & A320 Select B757-300

B777-200 77H/Y Select B737-700 B737-800/900

Inside Out

Pitch Perfect 2 [T] EASTBOUND/SOUTHBOUND

WESTBOUND/NORTHBOUND

1 hr. 55 min. It’s been three years since the Barden Bellas became the ﬁrst all-female group to win a national title. All is well until a botched performance for the president leads to a major scandal. With the world championships on the horizon, the group must get its act together for a ﬁnal shot at redemption.

1 hr. 35 min. Like all of us, young Riley is guided by emotions that live in Headquarters, the control center inside our minds. When Riley is uprooted from her Midwest life after her father starts a new job in San Francisco, her struggle to adjust leads to turmoil in Headquarters for those emotions.

FEATURING Anna Kendrick, Rebel DIRECTED BY Elizabeth Banks

VOICES BY Amy Poehler, Bill DIRECTED BY Pete Docter

Wilson

Hader

** *

Short Subject Programming Not all programming is available on all ﬂights.

Select B757-300 B757-200 75J (p.s.) B757-200 75B B767-300 76E B767-400 B777-200 77D/J/Q B787-8 78V/787-9 78Z B747-400 47C B767-300 67I Select B737-700 (Guam) B757-200 57Q B757-200 57U, X Select B757-300

Madagascar’s Legendary Lemurs

Expedition Unknown [T]

45 min. The world’s fourth-largest island is teeming with wildlife, including 103 species of weird, wonderful lemurs. This show delves into the stories of these idiosyncratic creatures, including the aye-aye, the world’s largest nocturnal primate, and the fat tailed dwarf lemur, which doubles the size of its tail by storing fat to prep for hibernation. PRESENTED BY

Nat Geo Wild

45 min. In this thrilling show, Josh Gates investigates iconic mysteries around the globe. This episode takes him across the Midwest in search of the legendary loot of famed outlaw, Jesse James. Along the way, Gates debunks myths about James, rappels off a cliff in the Wichita Mountains and follows treasure hunters into Buzzards Roost. FEATURING Josh Gates PRESENTED BY Travel Channel

Mainscreen: View the mainscreen entertainment selections on your ﬂight at right. For passengers on a B747-400, see page 109.

ADDITIONAL TELEVISION

Personal Device Entertainment: Go to page 113 to learn about personal device entertainment.

NCIS: New Orleans • Mike & Molly [T] • The Middle • Tiny House Hunters

Seatback entertainment: Go to page 109 to view the entertainment selections on your ﬂight.

The Big Bang Theory [T] • The Goldbergs • Through the Wormhole with Morgan Freeman •

Available on international ﬂights

DirecTV: Go to pages 110–111 to view the DirecTV entertainment options on your ﬂight. Seatback on-demand entertainment: Browse the extensive library of entertainment options right from your seatback monitor. View some of the featured entertainment selections for this month at right.

Hot Pursuit [T]

Aloha [T] 1 hr., 44 min. A military contractor reconnects *Due to ongoing in-ﬂight entertainment system updates, please understand if your ﬂight features a different system than listed. We apologize for any inconvenience. **Depending on your aircraft, one of these entertainment systems listed will be available.

108

107_HEM0915_Entertainment.indd 108

with a lost love while unexpectedly falling for the Air Force watchdog assigned to him.

1 hr., 27 min. An up-tight, by-the-book police ofﬁcer tries to protect the sexy, outgoing widow of a drug boss as they race through Texas.

FEATURING Bradley Cooper, Emma Stone DIRECTED BY Cameron Crowe

FEATURING Reese Witherspoon, DIRECTED BY Anne Fletcher

Soﬁa Vergara

SEPTEMBER 2015 • HEMISPHERESMAGAZINE.COM

07/08/2015 15:32

entertainment

B747 Mainscreen Programming UNITED KINGDOM

2 hr. = Two-hour block of television [T] = Adult themes

FROM U.S.

TO U.S.

Pitch Perfect 2 [T] 1 hr., 55 min. [e, g, f] Aloha [T] 1 hr., 40 min. [e, g, f]

Inside Out 1 hr., 35 min. [e, g, f] Spy [T] 2 hr. [e, g, f]

2 hr.

GERMANY

2 hr.

Tomorrowland 2 hr., 10 min. [e, g, f] Paul Blart: Mall Cop 2 1 hr., 34 min. [e, g, f]

Hot Pursuit [T] 1 hr., 27 min. [e, g, f] Far From the Madding Crowd [T] 1 hr., 59 min. [e, g, f]

2 hr.

Inside Out 1 hr., 35 min. [e, j, k, c] Spy [T] 2 hr. [e, j, k, c]

AUSTRALIA JAPAN & SOUTH KOREA

Pitch Perfect 2 [T] 1 hr., 55 min. [e, j, k, c] Aloha [T] 1 hr., 40 min. [e, j, k, c]

2 hr.

Hot Pursuit [T] 1 hr., 27 min. [e, k, c] Far From the Madding Crowd [T] 1 hr., 59 min. [e, j, k, c]

CHINA & HONG KONG

movies & tv

2 hr.

Tomorrowland 2 hr., 10 min. [e, j, k, c] Paul Blart: Mall Cop 2 1 hr., 34 min. [e, j, k, c] 2 hr.

B767 Seatback Entertainment** CH.

EASTBOUND/SOUTHBOUND

WESTBOUND/NORTHBOUND

Pitch Perfect 2 [e, f, g, i, s, p]

Inside Out [e, f, g, i, s, p]

Aloha [e, f, g, i, s, p]

Spy [e, f, g, i, s, p] DISCRETION ADVISED

Mad Max: Fury Road [e, f, g, i, s, p] DISCRETION ADVISED

Terminator: Genisys [e, f, g, i, s, p]

Poltergeist [e, f, g, i, s, p]

San Andreas [e, f, g, i, s, p]

RECENT FAVORITES

Life of Pi [e, f, g, i, s, p]

Trouble with the Curve [e, f, g, i, s, p]

FAMILY/ KIDS

The SpongeBob Movie: Sponge Out of Water [e, f, g, i, s, p]

Home [e, f, g, i, s, p]

PRIMETIME

Through the Wormhole with Morgan Freeman/ Zombie Sharks/My Deal with the Devil

Madagascar’s Legendary Lemurs/Tiny House Hunters/ Expedition Unknown/Man Caves

COMEDY

The Big Bang Theory/The Goldbergs/Parks and Recreation/The Odd Couple/Louie DISCRETION ADVISED

Brooklyn Nine-Nine/Mom/Mike & Molly/The Middle/ It’s Always Sunny in Philadelphia DISCRETION ADVISED

PREMIUM TELEVISION/ AIRSHOW

The Big Bang Theory (x5)

CSI: Cyber (x3)

*Programming may vary based on length of route and languages will vary based on destination. **Only applicable to our 3-cabin 767-300 in Economy. If your aircraft features seatback on-demand entertainment, please use the touch screen to access content choices.

ENTERTAINMENT NOTES Customers are welcome to view their own video entertainment aboard a United aircraft as long as they are able to show that the programming has an MPAA rating of “R” or less.

Tomorrowland

Spy [T] 2 hr. An unassuming, deskbound CIA analyst goes deep undercover to catch a deadly arms dealer and prevent a global crisis.

2 hr., 10 min. A curious teenager and a former boy-genius inventor embark on a mission to a city ﬁlled with robots and futuristic gadgets.

FEATURING Melissa McCarthy, DIRECTED BY Paul Feig

FEATURING George Clooney, DIRECTED BY Brad Bird

Rose Byrne

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

107_HEM0915_Entertainment.indd 109

Britt Robertson

International Language Tracks (G) Synchronisierte Versionen finden Sie auf Kanal 2 und 3 (wenn verfügbar). (J) 日本語の吹き替えはチャンネル2番および３番でお聴きいただけます。（一部英語音声のみとなります。） (C) 如果可用，在第2频道和第3频道将提供语言录音 (K) 채널 2,3에서 더빙버전이 제공됩니다 (G) German; (F) French; (P) Portuguese; (I) Italian; (S) Spanish; (J) Japanese; (C) Chinese; (K) Korean

109

07/08/2015 15:32

directv®

entertainment

What you want to watch You can select from more than 100 channels of live television along with a full slate of blockbuster Hollywood movies, sitcoms and dramas. Purchase DIRECTV® and stay entertained for your entire flight. HOW TO USE 1. Swipe your card* to begin. 2. Select your channel or movie and start watching. 3. Listen using your own headset or ask a flight attendant for complimentary earbuds. Your purchase is good for the entire flight, even when the aircraft door is open before takeoff, and you can turn the TV on and off throughout your flight. please note: Personal device entertainment is not offered on aircraft with seatback DIRECTV *MasterCard, Visa, American Express or Discover accepted. TV and movies are complimentary in first class.

TV Channels live television, movies, sitcoms and dramas A&E 265 ABC FAMILY 311 AL JAZEERA AMERICA 347 AMERICAN HEROES CHANNEL 287 ANIMAL 282 BBCA 264 BEIN 620 BET 329 BIG 10 610 BLOOMBERG 353 BOOM 298 BRAVO 237 BYU TV 374 CARTOON 296 CBS 390 CENTRIC 330 CHILLER 257 CLOO 308 CMT 327 CNBC 355 CNN 202

COMEDY 249 COOK 232 C-SPAN 350 C-SPAN2 351 CW 394 DEST 286 DISCOVERY 278 DISCOVERY FAMILY CHANNEL 294 DISNEY 290 DISNEY JR. 289 DISNEY XD 292 DIY 230 E! 236 ESPN 206 ESPN CLASSIC 614 ESPN2 209 ESPNEWS 207 ESQUIRE 235 ESPNU 208 FANTASY 704 FOOD 231 FOX 398

FOX BUSINESS FOX NEWS FOX SPORTS 1 FOX SPORTS 2 FX FX MOVIE FXX FYI GALA GOLF GSN H2 HALLMARK HGTV HISTORY HLN INVESTIGATION LEARNING LIFETIME LIFETIME MOVIE LINK MLB NETWORK MSNBC

359 360 219 618 248 258 259 266 404 218 233 271 312 229 269 204 285 280 252 253 375 213 356

MTV MTV2 NAT GEO NAT GEO WILD NBATV NBC NBC SPORTS NEWSMAX NFL NETWORK NICK NICK JR. NICK TOON NRB OUTDOOR OVATION OXYGEN PIVOT POP REDZONE RFD TV SCIENCE SEC NETWORK SPIKE

331 333 276 283 216 392 220 349 212 299 301 302 378 606 274 251 267 273 703 345 284 611 241

SPORTSMAN SYFY TBS TEEN NICK TENNIS TNT TRAVEL TRUTV TURNER MOVIE TV LAND TVG UNI SPORTS UNIVISION UP TV USA VH1 VH1 CLASSIC WEA WGN WORD

605 244 247 303 217 245 277 246 256 304 602 625 402 338 242 335 337 362 307 373

Exact channel numbers and programming schedules are subject to change. DIRECTV® service is not available on ﬂights outside the continental United States. The signal may be lost in turbulence and/or if banking of the aircraft is required. DIRECTV® and United Airlines are not responsible for interruptions of service that are beyond our control including, without limitation, acts of nature, power failure or any other cause. ©2013 DIRECTV® Inc. DIRECTV® and the Cyclone Design logo are registered trademarks of DIRECTV® Inc. All other trademarks and service marks are the property of their respective owners.

Group Discount

2off

each purchase.

110

110_HEM0915_Direct_TV.indd 110

Traveling with family or friends? Swipe the same card on three or more screens and receive $2 off each purchase.

SEPTEMBER 2015 • HEMISPHERESMAGAZINE.COM

07/08/2015 11:44

entertainment

directv®

Movies Choose from a lineup of top Hollywood films The best from the box office are yours for the choosing! This month, prepare yourself for endless action in San Andreas, join the chaos in Mad Max: Fury Road, find joy in the animated adventure Inside Out and go undercover with Melissa McCarthy in Spy. Other options include Tomorrowland, Hot Pursuit, True Story and Far From the Madding Crowd.

Tribeca Films Enjoy selections from the Tribeca Film Festival Enjoy selections from the Tribeca Film Festival, including We Could Be King, 70 Hester Street, Little Dad and The Time Machine. United Airlines is proud to be the ofﬁcial airline of the Tribeca Film Festival.

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

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Free entertainment streamed directly to your device.

No.00000 UA_Hemi_Sept_2015_Private_Screening_NEW 1pp.indd 1

12/08/2015 15:46

entertainment

personal device entertainment

Enjoy free movies and TV shows Personal device entertainment lets you access a free onboard library of movies and TV shows that you can watch on your own device during the flight.

FREE ACCESS

Connect to Wi-Fi network On all devices, enable airplane mode and Wi-Fi, then connect to the “United_Wi-Fi” network. There is no charge to connect to this network for the ability to stream free onboard entertainment.

Watch on a laptop

Open browser

Watch on mobile devices† Download the app in advance (or purchase Wi-Fi Internet to download in ﬂight) and watch for free.

Go to www.unitedwiﬁ.com Due to a change made by Google, Chrome support is temporarily unavailable. Please use one of our other supported browsers.

250

Over planes equipped with personal device entertainment

Select entertainment

Open browser

Personal device entertainment installation progress

Go to www.unitedwiﬁ.com or Open the United app and select Entertainment from the menu

A319 100% complete

A320 100% complete

Select entertainment 737-900ER* 0% complete

747-400 100% complete

757* 18% complete

767 25% complete

777 12% complete

Play

You may be prompted to download a plug-in inﬂight

If you have the latest version of the United app, play any show. Without the United app, you can play select programs.

787 0% complete

CRJ700/E170/E175 70% complete Excludes aircraft retirements

†Apple or Android devices Note that devices must be used with sound off or with headsets at all times

HEMISPHERESMAGAZINE.COM • SEPTEMBER 2015

113_HEM0915_PDE+WIFI.indd 113

*Select 737 and 757 aircraft offer only DIRECTV. Please see pages 110–111 for content selections.

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inflight wi-fi

entertainment

725

Over planes equipped with Wi-Fi

Wi-Fi installation progress For the latest information on installation progress and Wi-Fi satellite coverage, visit united.com/Wi-Fi. A319 100% complete

Get online, in flight We know it is important to stay connected while you ﬂy. For that reason, we are working to equip both our domestic and international aircraft with Wi-Fi.

A320 100% complete

HOW TO CONNECT

1. Once your flight crew says that it’s safe to use large portable electronic devices, connect to the “United_Wi-Fi” network.

737 89% complete Estimated ﬂeet completion: December 2015

2. Open your browser, go to unitedwifi.com. 3. Select an Internet access option and click “Purchase access.” To determine if your flight offers United Wi-Fi,SM you can go to united.com or United’s mobile app and check the Inflight Amenities tab on the Flight Status & Information page for an upcoming flight.

747-400 100% complete

757 serving p.s.® routes 100% complete

Troubleshooting CONNECTIVITY issues Check the STATUS ICON on the United Wi-Fi home page, unitedwiﬁ.com.

757 serving non-p.s. routes 87% complete Estimated ﬂeet completion: October 2015

767 76% complete Estimated ﬂeet completion: December 2015

IF YOU SEE A GREEN ICON, CONTINUE TO PURCHASE INTERNET ACCESS.

IF YOU SEE A RED ICON, THE AIRCRAFT ISN’T CONNECTED TO THE INTERNET YET—PLEASE WAIT.

Ensure your device is wireless enabled while in airplane mode. You must also enable JavaScript and cookies.

ADDITIONAL INFORMATION 777 99% complete Estimated ﬂeet completion: December 2015

787 39% complete Estimated ﬂeet completion: early 2016

CRJ700/E170/E175 70% complete Estimated ﬂeet completion (excludes aircraft retirements): December 2015

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WI-FI ON P.S.® AND UNITED EXPRESS® FLIGHTS

KEEP IN MIND

United currently offers Gogo® Internet service on p.s. Premium Service transcontinental aircraft flying between New York (JFK) and both Los Angeles (LAX) and San Francisco (SFO) as well as select United Express aircraft.

• Video playback, including streaming services such as Neflix, Hulu and HBO GO, is not supported

COVERAGE • Global satellite availability is limited over polar routes and other government areas • Internet coverage will be limited to the continental United States on all 737 and select 757-300 aircraft • Internet coverage will be limited to the continental United States and Canada on two-cabin regional aircraft

• Voice over Internet Protocol (VoIP) and video or audio conferencing is expressly prohibited onboard • If you are using VPN, you will not be able to return to the unitedfwifi.com inflight page. You will need to disconnect VPN to access the inflight site. PLEASE NOTE United is committed to offering you high quality and dependable Wi-Fi service during your flight. If we did not meet your expectation, and you would like to request a refund for your Wi-Fi purchase, please visit united.com/refunds to submit a refund request.

SEPTEMBER 2015 • HEMISPHERESMAGAZINE.COM

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Streaming more free movies and TV shows to your device than any other airline. Personal device entertainment available on select flights.

05/08/2015 10:16

audio

entertainment

Audio Channels by Aircraft Introducing Vevo on United Vevo brings a library of 100,000 music videos and live concert performances to everyone on the planet who loves music. With our new partnership, watch hundreds of new selections curated exclusively by Vevo, for United, every month. Available on our seatback on-demand systems and via personal device entertainment:* 1980s

Happy Birthday, Beyoncé

1990s

Live Performances

2000s

Rock

Alternative

Top Country

Behind the Scenes

Top Latin

Best of Justin Timberlake