in Malaysia
ENTITY SUPPORT TEAM & NATIONAL TASK FORCE Application Booklet
WELCOME
to a whole new Team Experience (TXP) brought to you by AIESEC in Malaysia and MC Roarjak, a short-to-medium term national team experience that aims to bring AIESEC in Malaysia closer to our vision on the national level.
Learn . Experience . Contribute
What is EST and NTF? Entity Support Team
National Task Force
A national team working with the guidance of MC team to develop specific areas or projects for long-term growth of AIESEC in Malaysia. Diverse collaborating opportunity with members from different LC and MC team. Virtually (occasionally physically)
Working virtually/online
4-6 months duration
2-3 months duration
Function/area-based
Project-based
Profile Required EST • Current LCP / LCVP / SUVP / Director • Term 14/15 alumni (EBMT) • Have relevant skills or experience • Able to communicate online consistently
National Task Force •
Current junior/senior executive
(Director/LCVP are welcome too!)
•
•
Able to communicate online consistently Good team work and consistency
Application Timeline for National Task Force
Application Timeline for Entity Support Team (EST)
Application Procedure Submit your application online in the following form: http://bit.ly/applyest1617 http://bit.ly/applytaskforce1617
EST & NTF
Job Descriptions & Accountability
EST Positions
oGTP Customer Relation Manager Accountable to: MC Dir. oGTP, Sin Ting Define clear programme message & guiding instructions in customer flow Expected Outcomes: • Standardized templates & responses to applicants in SOP • Sustainable guide for EPM & applicants • Efficiency in each conversion stage
Job Descriptions: 1. Create & review message templates 2. Create EP guiding manual > EXPA usage > Legal documents 3. Review standardized message implementation
KPI: 5 templates for each customer flow stage; EP guiding manual; monthly tracking
Preferred Profile: • TLP experience • Exchange dept. experience • Exchange firefighting experience • EXPA knowledge • Legal doc. knowledge
GE Product Manager Accountable to: MCVP iGTP, Peter Define clear value proposition and product content for Incoming Global Entrepreneur (GE) Expected Outcomes: • Standardise & matching a raise-match-realise timeline • Coordinating and tracking pilot LCs in running GE
Job Descriptions: 1. Understand Supply & Demand of GE in Summer 2. Create GE timeline > RaMaRe & VISA process 3. Create and implement tracking system with monthly survey
KPI: Summer GE Timeline implementation, Summer GE plan, % achievement of goal
Preferred Profile: • TLP experience • Exchange dept. experience • Central region member • Project management skills/exp • Coordination and tracking skills/exp
iGCP National Project Managers Accountable to: MCVP IM, John Drive and coordinate National Project implementation and delivery on LC level Expected Outcomes: • LCs implement national project • Regular updates on national project status in LC level
Job Descriptions: 1. Coordinate national project execution 2. National project partnership delivery (if applicable)
KPI: % National Project Execution; % National Project partnership delivery
Preferred Profile: • iGCP/BD Experience • VP or Director experience • Project management skills • Coordination and tracking
iGCP Entity Partnership Delivery Accountable to: MCVP iGCP, Edward Drive entity partnership strategy as well as ensure execution rate for Entity Partners Expected Outcomes: • 3 IR Trainings • 2 National Matching Events • Growth in iGCP matching rate
Job Descriptions: 1. LC IR training 2. Conduct matching events 3. Initiate IR strategies and implementation plan 4. Entity partners communication and follow up
KPI: # execution of entity partners, # matching education delivery, satisfaction rate of entity partners
Preferred Profile: • Exchange department experience • Communication skills (esp. virtual/email) • Innovative
oGCP Process Coach Accountable to: MCVP oGCP, Jane Provide timely strategic consultation to LCs in oGCP process troubleshooting and growth Expected Outcomes: • High conversion rate and engagement efficiency of members in the whole process from Application to Completed
Job Descriptions: 1. Perform biweekly LC virtual coaching in App-IP-Ma-Re conversion rate and efficiency 2. Analyze LC bottleneck in each process and innovate strategically
KPI: Collective conversion rate for all LCs (70% from App to IP, 70% from IP to Match, 90% from Ma to Re), Biweekly virtual coaching with LCs
Preferred Profile: • LCVP • Exchange department experience • Coaching skills • Exchange process understanding • Execution experience • Analytical skills
oGCP Entity Partnership Delivery Accountable to: MCVP oGCP, Jane Co-deliver entity partnership goal and plan with partners and LCs strategically Expected Outcomes: • Successful entity partnership delivered (achieve match goal and quality) • High LC participation in achieving EYP
Job Descriptions: 1. Ensure implementation of entity partnership plan 2. Educate LCs about Entity Partnership 3. Provide consultation and coaching to LCs 4. S&D tracking & reporting
KPI: # S&D alignment meetings and report for EYP; Partnership plan delivered with LCs; Entity Partnership education
Preferred Profile: • TLP experience • Exchange department experience • Ability to follow up implementations • Coaching skills • Good virtual communication skills
LEAD Manager Accountable to: MCVP OD, Manuel Ensure continuity of LEAD in LCs, Implementation of MEC Expected Outcomes: • LCs educated on LEAD and MEC and are implementing it • 1 Touchpoint for LEAD education • Virtual spaces facilitation
Job Descriptions: 1. Educate and coach LCVPs TM on implementation of MEC and LEAD Framework 2. Deliver L&D online education sessions on GLE 3. Create Knowledge Hub for L&D with materials
4.
5.
Create and manage physical touchpoint for LC LEAD representatives' education (Summit) Track LEAD representatives
KPI: 80% national completion of MEC for Spring Intake, 6 Virtual Education sessions on GLE, 1 knowledge platform for MEC/LEAD Education and sessions
Preferred Profile: • TM experience • Knowledge of online platforms (e.g. Wix, Weebly) • Coaching skills • Communication skills
National Trainers Manager Accountable to: MCVP OD, Manuel Manage Regional Train-the-Trainers (TtT) and coordinate MC support for LLDS Expected Outcomes: • 4 Regional TtTs • Fully Educated Faci Teams for LLDS • Manage Trainer Team throughout the semester
Job Descriptions: 1. Find host LCs for TtT and assign Conference Manager 2. Create agenda, recruit Facis and manage TtT content 3. Promote and manage AM registrations for the regional TtTs
KPI: 4 TtTs delivered for North, Central, South and East MY, 100% of LLDS Facis with TtT Education, Manage and engage Trainer network for the semester
4.
5.
Manage Faci Recruitment for LLDS and support LCVP TM with agenda creation Create and manage communication channels for Trainer Team
Preferred Profile: • TtT exp. (req.) • Faci exp. (req.) • Conference or event management • Communication skills
L&D Coordinator Accountable to: MCVP TM, Ana Create LnD plan, review locally and provide consultation for LnD Plan LC. Expected Outcomes: • LC educated on LnD plan • Regulary do the consultation for LnD plan and implementation in LC. • LnD survey and Report
Job Descriptions: 1. Create the LnD plan template for Local level 2. Create the webinar for LnD consultation 3. Create LC LnD implementation report and give the suggestion for LnD in the future
KPI: 1 LnD plan create for LC, Weekly consultation webinar for LnD implementation, Monthly survey and report for LnD plan implementation
4. 5.
Tracking system with Survey monthly Create comprehensive LnD (Skill, knowledge and atitude based) for all layering
Preferred Profile: • TM experience • Knowledge of online platforms (e.g. Wix, Weebly) • Data analysis
Blog Editor Accountable to: MCVP Marketing, Paul Blog writing for content marketing to increase marketing outreach Expected Outcomes: • Creating content related to leadership, exchange, travel, internship... to increase AM brand outreach • Keep our customer following our social media
Job Descriptions: 1. Weekly virtual meeting 2. Monthly brainstorming of blog topics 3. Weekly blog posts generating (500-100 words)
KPI: # blog post written, # outreach of blog posts
Preferred Profile: • Any background • Creativity • Good written English • Good at writing articles
Email Marketing Accountable to: MCVP Marketing, Paul Nurture leads through email marketing to increase conversion rate Expected Outcomes: • Find what kind of system/service we can implement to do automatic email/email marketing • Generating the content of email marketing
Job Descriptions: 1. Weekly virtual meeting 2. Generating content of email to nurturing our leads 3. Generating content of email to promote OGX opportunities
KPI: Implement One email marketing system/service, # Email content, Open/Click Rate of email
Preferred Profile: • Any background • Basic visual design skills • Good written English
Social Media Manager Accountable to: MCVP Marketing, Paul Making our social media platforms alive by responding to public and customer enquiries Expected Outcomes: • Schedule post and write caption for AM Facebook page (not content) • Facebook messages replied • Email messages replied
Job Descriptions: 1. Weekly virtual meeting 2. Daily reply AM Facebook page messages 3. Daily reply AM email messages 4. Weekly scheduling AM facebook page posts
KPI: # Schedule posts, % Response Rate, Response Time
Preferred Profile: • Any background • Sincere in dealing with public/customers • Active on social media • Stable internet connectivity
Sales Team Accountable to: MCVP BD, Kenny Conduct and manage national sales in central region Expected Outcomes: • Sales of national partnership for national projects, BD and exchange products
Job Descriptions: 1. iGCP national project sales (starting March) 2. Podio CRM 3. Account management
KPI: # National Partners, # sponsorship raised
Preferred Profile: • Sales experience • Sales role in the past (iGTP/BD/ER/iGCP sales etc) • Central region
Internal Auditors Accountable to: MCVP FL, Hui Yeen Ensuring appropriate level of governance based on standards through financial and operational audit, hence ensuring high quality of operation Expected Outcomes: • Create AIESEC in Malaysia audit procedure plan • LC finance & operational auditing • Produce LC audit report
Job Descriptions: 1. Create AIESEC in Malaysia audit procedure & plan 2. Collect and audit LC finance and legal documents (Quarterly) 3. Produce & publish LC internal audit report (Quarterly)
KPI: Audit procedure and plan, # LC finance & operational auditing, # LC audit report
4.
Provide opinions and suggestions on improvement for audited finance & operational procedure
Preferred Profile: • LCVP/Director • FL / Operations exp. • Detail-oriented • Data analysis
Task Force Positions
Customer Flow SOP Accountable to: MCVP oGCP, Jane Ensure each stage in oGCP operation is explained in detail with essential documentation Expected Outcomes: • SOP Education in EPM • EP and EP Manager toolkit • SOP Manual
Job Descriptions: 1. Document SOP for Customer Flow for LC oGCDP execution 2. Document SOP for Customer Flow for EP self matching 3. Provide education to LC in SOP
KPI: 1 SOP from Attraction to Completed for LC oGCDP Execution, 1 SOP from Attraction to Completed for EP
Preferred Profile: • Exchange department experience
EP LEAD & Education Cycle Accountable to: MCVP CX, Erik Ensure EP mindset is aligned with vision and developed based on LDM Expected Outcomes: • Developed EP LEAD Module • Design OPS & IPS content • LEAD Delivery Training
Job Descriptions: 1. Develop concrete EP LEAD Module (o & iCP) based on new customer flow 2. Evaluate EP LEAD outcome with MCVP oGCP & iGCP 3. Deliver EP LEAD module to targeted LC members
KPI: Standardized EP facilitation booklet for iGCP and oGCP, # of LC members engaged for delivery, % of LC understanding
4. 5.
Conduct survey on EP LEAD module understanding Prepare survey report
Preferred Profile: • iGCP / oGCP member
iGCP Product Packaging Accountable to: MCVP IM, John Rebrand IGCP to be more externally relevant. Expected Outcomes: • Sub-Products cluster and key message • Sub Product Visual Brand Material Promotion Strategies • Opportunity marketing execution
Job Descriptions: 1. Create visual materials for IGCP sub product 2. Create key value proposition for Malaysia's IGCP 3. Do Entity Competitor Analysis (on branding and value proposition)
KPI: IGCP Opportunity Marketing Landing Page on www.aiesec.my, Sub Product Brand Visual Materials
4. 5.
Create landing page for IGCP opportunities Work closely with IGCP EST EYP Delivery Team
Preferred Profile: • LCVP iGCP • Marketing background • Sales background
iGCP External Analysis Accountable to: MCVP BD, Kenny Compile all local PBoX and NGO needs analysis for BD to sell to partners for financial sponsorships. Expected Outcomes: • iGCP(PBoX and NGO) needs & relevance report • BD proposal design • Research top issues nationally/regional for continue development based on relevance
Job Descriptions: 1. Project Impact Report Creation 2. "External Data Research & Understanding" 3. Product Development
KPI: # Re-Raise Rate, # partner engagement
Preferred Profile: • Any profile • Analytical skills would be a plus
Leadership Pipeline Analysis Accountable to: MCVP OD, Manuel Conduct research and analysis on leadership pipeline in AIESEC in Malaysia (on the issue of lack of applicants for leadership positions) Expected Outcomes: • Survey Report - Leadership Insights
KPI: % response rate of Leadership Insights
Job Descriptions: 1. Elaborate Survey questions 2. Promote survey and gather responses 3. Conduct survey report
Preferred Profile: • Any profile
Integrated Experience (IXP) Team Accountable to: MCVP TM, Ana Improve the rate of IXP in AIESEC in Malaysia (TXP to Exchange and Exchange to TXP) Expected Outcomes: • IXP Global best-casepractices (BCPs) • Double-Experience Product Packaging (TXP to X) • Reintegration Framework from OPS to Complete (X to TXP) KPI: # of TxP MA for X # of X recruited as TxP
Job Descriptions: 1. Research global BCPs on Reintegration Management and conduct report 2. Packaging of DoubleExperience Product 3. Creation of Reintegration Framework
Preferred Profile: • Any profile • Prefer IXPs
B2B Market Research Team Accountable to: MCVP BD, Kenny Improve AM’s market understanding about external stakeholders and enablers through business-to-business (B2B) research Expected Outcomes: • Data analysis report & recommendations (companies)
KPI: Analysis Report
Job Descriptions: 1. Market Research of companies in Malaysia 2. Analyse the market for potential partnership 3. Recommendation of products/solutions AIESEC provide to external (iGTP, iGCP, BD)
Preferred Profile: • Marketing or sales experience • ICX experience
Opportunity Marketing Team Accountable to: MCVP Marketing, Paul Create content for aiesec.my website to include iGCP and iGTP opportunity marketing Expected Outcomes: • ICX landing page with available TN opportunities
KPI: AM ICX landing page
Job Descriptions: 1. Having training of how to create website 2. Building ICX landing page(*ICX will provide content, this team just need to "design" the page)
Preferred Profile: • iGCP or iGTP
B2C Market Research Team Accountable to: MCVP Marketing, Paul Increase understanding about our youth customers to create attractive and relevant product message. (B2C = business-to-customer) Expected Outcomes: • Customer Insight Report
KPI: # Customer Insight Report
Job Descriptions: 1. Generate the questions of customer survey 2. Learn and create the structure of physical group interview 3. Analysis data and generate customer insight report
4.
Conduct customer survey (online) and group interviews (physical)
Preferred Profile: • Any profile • Marketing/oGCP background would be a plus
Video Creation Team Accountable to: MCVP Marketing, Paul Create video materials for content marketing to increase outreach Expected Outcomes: • Impact showcasing videos (For all programmes and AIESEC in general)
KPI: # Impact showcasing Videos
Job Descriptions: 1. Brainstorming ideas of video content 2. Invite relevant people and schedule video shooting time 3. Video shooting 4. Video editing
Preferred Profile: • Video shooting skills • Video editing skills Or Interest in multimedia
Creative Team Accountable to: MCVP Marketing, Paul Create visual elements and graphical contents to increase outreach Expected Outcomes: • oGCP poster and flyers • Design the visual of the key message of oGCP and oGTP • Visual design of oGCP country product packaging
KPI: # materials designed
Job Descriptions: 1. Collect feedback for current materials 2. Create visual designs and graphics mainly for OGX related content (only graphics, not content)
Preferred Profile: • Visual design skills
Partnership Evaluation Team Accountable to: MCVP BD, Kenny Evaluating current partnerships to align with LDM as an enabler Expected Outcomes: • Understanding delivery of LDM from enablers/external/partners
KPI: Partnership Evaluation Form/Survey
Job Descriptions: 1. Determining the metrics for LDM delivery to enablers 2. Evaluation of current LDM delivery to enablers 3. Creation Partnership Evaluation Form/Survey
Preferred Profile: • Anyone • Experience dealing with external stakeholders would be a plus
Finance Education Team Accountable to: MCVP FL, Hui Yeen To educate LC (LCP, LCVP, iGCP) on finance knowledge Expected Outcomes: • Education Materials on web • Finance SOP video guideline • Consultation space 2 times per week for 2 hours per session
Job Descriptions: 1. Create finance educational materials for operations, finance and iGCP financerelated topics 2. Determine the main finance education topics for LCP, LCVP, LCVP iGCP
KPI: # Finance Educational Videos; # Finance Educational Topic; # consultation space
3.
Provide weekly consultation space for finance related matters
Preferred Profile: • Finance knowledge • Basic design and video skills would be a plus
MC Contacts Name
Role
Phone
Hanne Ockert-Axelsson
MCP
hanne.oa@aiesec.net
(+60)176804485
Ng Hui Yeen
MCVP Finance & Legalities
huiyeen.ng@aiesec.net
(+60)167034795
Manuel Gil Ferreira
MCVP Organization Development
manuel.ferreira@aiesec.net
(+60)176919180
John Lau Chun Kuang
MCVP Information Management
john.cklau@aiesec.net
(+60)164469788
Paul Huang
MCVP Marketing
poyu.huang@aiesec.net
(+60)172011640
Ana Azzahra
MCVP Talent Management
ana.azzahra@aiesec.net
(+60)173412364
Kenny Sim
MCVP Business Development
kenny.sim@aiesec.net
(+60)166630528
Tam Jia Tern
MCVP Expansions
jiatern.tam@aiesec.net
(+60)182559919
Erik Chia
MCVP Customer Experience (CX)
chia.zhongyi@aiesec.net
(+60)163931157
Peter Ang
MCVP iGTP
peter.ang@aiesec.net
(+60)176953613
Jane Lee
MCVP oGCP
jane.leepl@aiesec.net
(+60)164226608
Edward Tseng
MCVP iGCP
huayi.tseng@aiesec.net
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Lim Sin Ting
MC Director oGTP
lim.sinting@aiesec.net
(+60)105669395
Jack Low
MC Director Online Marketing
jack.low@aiesec.net
(+60)162547321
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