In this document you will find: • • • • •
General entity overview and NPS statistics TXP data per LC Productivity TXP Standards Overview Recommendations for LCs NOTE: The data in the report may differ from your current state because not everyone filled the survey or was clear enough on the position he/she has.
General overview Members
According to the NTR we have 156 members in our entity. Does this data represent the reality?
250 200 150
After Recruitment in October we had 236 members, so seems that we lost 80 people in 2 months and our Retention rate is 66%.
100 50 0 September
December
In Q4 our X result was 51 which gives us the Productivity rate of 0,3. We can totally strive for more, people.
What made people leave? Did we fulfill our promises for them? Did we set the right expectations or maintained the right work with them?
General NPS statistics • 64 members (41%) are happy with their experience and put 9 or 10 points to mark it. (Promoters, yeey!) • Marks 7 and 8 were given by 78 people which is 50%. Having half of our membership as passive observants won’t take us any further. How can we improve people’s experience? • The rest 14 people (9%) are detractors – people who are completely dissatisfied with the experience provided. 10 of them are in AIESEC for a really long time. (10months+)
Promoters (9, 10) Passive (7, 8) Detractors (0-6)
TXP data per LC Here you can see the number of members in each LC and the counted Productivity. Do you already have some conclusions?
TXP Standards Overview TXP St.
Team
Plan
JD
Current State
18% of people are not aware of their role in the team and how their work contributes to the final goals. They don’t see the direction their project team is going to as well as how every other member is connected to team’s purpose
Solution
Tackle this on the very 1st team meeting. Ensure the clear JD, KPIs, team goals, set deadlines and proper weekly responsibilities for each person
Training
Make sure to use Member Education Cycle to provide people with relevant functional knowledge
Tracking
L. Dev. Spaces
23% of members 13% of don’t have members are regular not aware of meetings to how their track the personal plan and development is going goal achievement Educate PMs on the way to run team meetings
Personal Development Plan Individual coaching
Recommendations • Team Standards Implementation is your key to guarantee Productivity. Find the booklet with the details and the tracking tool on every implementation step here. Start now to be ready for new team cycles after Recruitment. • Work with your Project Managers. They must be experts in functional education, TXP Standards, Individual coaching for members, holding proper team meetings. • Member Education Cycle is created and downscaled. Time to plan educational touchpoints with every project team and the whole LC generally. • Remember about the allocation! 75% of your LC should work in Exchange projects only, and not for support areas as TM, MKT, Fin separately. • To engage people more create local R&R campaigns oriented on X (e.g. “Bring a friend”).
Recommendations Talent Capacity
• Smart Talent Planning to be on track with all projects and team cycles • Relevant Structures and Allocation • Everyone has clarity on their role, contribution, JD, KPIs
Learning& Development
• Proper training for members according to all operations • Team Standards Implementation • Personal coaching
Productivity
• Result achievement • Members’ satisfaction
Best of luck in Q1! For any questions, contact your MC VP TM anna.kainova@aiesec.es