Trainee experience

With more than 110 international trainees in Belgium, we had a big trainee community this year thanks to the hard work of LCs and MC. We also implemented a new SOP tracking system in the whole CX department of the entity. This allowed us to improve in terms of trainees of follow ups and build a better accountability system within the CX department. We managed to organize some city tour events in Belgium, so that both trainees can form first friendships and assimilate better into the country. During the whole term, LC Bruxelles was mainly responsible for MC trainees’ Customer Experience, supporting all trainees with onboarding, pick-up upon their arrival and all their integration questions. We would hereby also like to thank the LC and Tulin and her team for their excellent support and for always being available to support us and the Belgian trainee community. We also started working more closely with the LC of UAntwerp, which also delivered a fantastic experience to our trainees working in the region of Antwerp. We, therefore, would like to thank UAntwerp for their support and professionalism.

During 2021 and 2022 you can see an improvement in the department of Incoming Global Talent in the LCs and how much they developed. They grew 26% in Opens and 215% in approvals compared to the previous term

How our young talents would describe us:

In Numbers:

107 trainees accepted by MC

76 trainees realized by MC

53 opens by LCs (31 UAntwerp, 17 Leuven, 10 Ghent, 2 Bruxelles)

18 trainees accepted by LCs (12 UAntwerp, 4 Ghent, 2 Leuven)

9 trainees realized by LCs ( 8 UAntwerp, 1 Ghent)

17 days of Process time from open to accepted

7 days of process time from accepted to approved