NATIONAL SUPPORT TEAM AIESEC IN TANZANIA 16.17
TABLE OF CONTENT .. Word from the TEAM Timeline NST benefits & requirements Application guide Questioners
MC contacts
Dear AIESEC network Thank you for showing your interest in being part of the national team of AIESEC in Tanzania. For MC team 2016/17 we are happy to open the NST Applications. We are looking forward to have a team of brave talents, passionate and extraordinary people that will have the chance to work together in toward providing true and authentic experiences to Tanzania society.
Word from the TEAM
By opening this application booklet we hope that you are passionate about change management and developing entrepreneurship in yourself and others. As we are finishing the last chapter of 2015 and start the journey towards AIESEC 2020, AIESEC in Tanzania we want to grow ten times bigger and be as more relevant as we can. To achieve this we call for talents that will take part in leading the entity without fear and crafting authentic experience The roles you will find in this booklet are not just simple positions, they are designed to challenge you, to develop you and to give you a chance to do more. We cant promise you the best experience but we can promise you to offer freedom For you to do things as best as they can be done Wish you all the best MC VROOM.
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Application Timeline
APPLIATIONS OPEN
20th of Aug
NST ANNOUNCEMENT
REVIEWS &SELECTION APPLIATIONS CLOSED
29th of Aug
30th – 31st of Aug
FINAL SELECTION V
2nd of Sept
1st of Aug
2300HRS GMT+3
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NST benefits and requirements Benefits • Development of leadership and interpersonal skills • Strategic management of the area and organization • Specific functional knowledge development • Self awareness and confidence shaping • Network experience and exposure if you want to apply for MC role • Developing coaching/training skills
Requirements • Leadership and management skills • Excellent professional communication skills • Time management and priotising skills • Presentation, Facilitation and coaching skills • PC, Internet user skills • Ability to work online • Functional skills knowledge preferred • AIESEC experience required • Understanding of the core products of AIESEC • Fair AIESEC knowledge
Application guide General • • • •
All times are GMT+3. Late application will not be considered All NST position are quarterly with possibility of being prolonged based on quarterly review Some positions will require physical presence in Tanzania Make sure you have read though the JDs and are capable of fulfilling all the requirements
APPLICATION FORM Please fill out the application form pertaining to the position you want to apply for. You may apply up to two positions. Feel free to design your application form as prefer. Send your application package to MCVPTM (amani.shayo@aiesec.net) and CC the MCVP responsible.
ATTACHMENTS Please attach your Application document that’s has three parts; Personal profile, General questions and specific questions Name your folder NST_Position_Name_LastName.
REVIEWS All NST Applicants should be available for skype review from 29th – 31st of Aug
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MCP
MCVP FLA
MCVP BD
MCVP B2C/OGV
MCVP TM
MCVP MKT/PR
NST Sales & events
LEAD Nature
NST member learning and development
Content Design Manager
NST Sales & Tracking
NST Quality coordinator
NST S&S and Talent Tracker
Social Media Guru
NST Customer Relation & Mngt
NST National Sales Project
NST sales coordinator
NST OGV coordinator
NST OGT coordinator
NST education r manager
Internal Comms
MCVP IGT
MCVP IGV
PERSONAL PROFILE. 1. 2. 3. 4. 5.
Full name AIESEC entity/LC Skype ID AIESEC experiences Pin point your CLICK/ AHA! Moment in AIESEC
GENERAL QUESTIONNARE. 1. Why are you applying for the role of NST?
2. What will be your unique strategy or new activity you will introduce to the role your applying for? 3. What do you believe will be the key factors that can contribute successfully to your role 9
IGV
IGV: NST National Quality Coordinator Term duration |working hours 1 Sept 2016 – 28 Feb 2017 15 hours/week
Responsibilities
Create a national NPS system and track its implementation throughout all LCs Create a national IPS general agenda together with the MCVP iGV and MCVP TM Track the implementation of IPS in all LCs in Tanzania Create a tracking tool for S&S to be followed by LCs Check on the implementation of S&S through weekly reports Create a national 3-session LEAD agenda and extra LEAD activities together with the MCVP iGV and MCVP TM Track the implementation of LEAD activities in all LCs in Tanzania
Measure of success
NPS score # of LCs that implement IPS # of LCs that implement LEAD # of LCs that follow S&S Feedback from interns
Specific requirements
Participation at weekly meetings with other NSTs Good knowledge of AIESEC, S&S, CF At least 1 year experience in iGV
1. Make a SWOT analysis regarding the quality we delivered in AIESEC in Tanzania in the term 2015-2016. Try to include examples from all LCs. 1. How will you manage the implementation and tracking of quality standards and measurements and make sure all LCs are aligned to it? 1. Describe the perfect week of an intern spent in Tanzania (You can choose any region, any project, any aspect of the intern experience).
1. How will you collaborate with the rest of the NST? On what points?
IGV
IGV: NST National Projects Sales Manager Term duration |working hours
Responsibilities Create a national database with companies and NGOs interested in tackling SDGs, together with the MCVP iGV and BD Attend sales meetings together with MCVP iGV and BD Attend external relevant events and gather leads Follow-up on leads Manage relationship with partners, once we have signed a contract Research on possible grants for the iGV projects Apply together with the MCVP iGV at appropriate grants Develop a tracking tool for measuring impact of projects and implement it in all LCs
1 Sept 2016 – 28 Feb 2017 15 hours/week
Measure of success • • • •
# of sales meetings # of grants applied for # of signed contracts feedback from partners
Specific requirements • Participation at weekly meetings with other NSTs • Good knowledge of AIESEC, SDGs, CF • Previous experience in sales
1. Describe the value proposition our iGV projects offer to companies. What kind of companies should we target? 2. How will you manage the implementation and tracking of national sales? Please be specific. 3. Come up with a national project based on the SDGs and make a SWOT analysis of it (thinking of its appeal to potential partner companies).
4. How will you collaborate with the rest of the NST? On what points?
OGV
OGV: NST oGV Co-ordinator
Responsibilities
oGV Entity partnerships management
Track and coach Team Leaders/LCVP OGX
Facilitating matching process of raised TN’s
Creation of the National oGV Tracking tool and
Term duration |working hours Quarterly, 5-10hrs/week
Measure of success
managing it together with the MCVP
• Number of new country partners created • Number of EP’s matched in each country partner • Effectively managing and matching EP’s to country partners
Responsible for supporting the national initiatives
Specific requirements
and the implementation on the local level.
• AIESEC Knowledge • Team Leader/EB experience • , Individuals keen on deadlines • GCDP background
Understanding of the national and global direction
Track the LC’s performance in terms of leads, raises, matches and realizations
1. Kindly mention 3 weaknesses for LCs in AIESEC in Tanzania? 2. What would be your contribution towards finding long term solutions for these problems? 3. List down top ten countries you would like to partner up with and state your reasons why.
OGV
OGV: NST oGT Coordinator
Responsibilities Create new country partners and maintain existing ones Carry out market research for the different universities Ensure strong alignment between Demand & Supply Creation of the National OGT Tracking tool and managing it together with the MCVP Responsible for supporting the national initiatives and the implementation on the local level. Understanding of the national and global direction Track the LC’s performance in terms of leads, raises, matches and realizations
Term duration |working hours Quarterly; 5-10hrs a week
Measure of success • delivery time between raised and matched • Number of EP’s matched • Number of new country partnerships created
Specific requirements • AIESEC Knowledge • Team Leader/EB experience • , Individuals keen on deadlines • GCDP background
1. Why are you applying to be the NST OGT Coordinator? 2. What will be your strategy to speed up the matching of GT EPs, and increase OGT matching /realization rate? 3. List down important country partners for AIESEC in Tanzania and state your reasons why?
OGV Responsibilities
OGV: NST Education Manager
Delivery of functional education materials. Carry out training of members in both expansions and LC’s on exchange Ensure effective use of the EP manager system in LC’s Track Standards & Satisfaction Responsible for supporting the national initiatives and the implementation on the local level. Understanding of the national and global direction Responsible for managing OPS and RIS in AIESEC Tanzania
Term duration |working hours 1 Sept 2016 – 28 Feb 2017 5-10hrs/week Measure of success • % of EP’s who successfully attend the OPS and RIS • Number of surveys created and feedbacks received from Eps • Number of EPs that have a good exchange experience • Number of trainings given to OGX Members Specific requirements • AIESEC Knowledge • Team Leader/EB experience • , Individuals keen on deadlines • GCDP background
1. Kindly mention 3 of your strengths that you feel will add value to the specific job description you are applying for. 2. What strategies will you use to ensure that there is no knowledge Gap in the LC’s 3. What should be delivered during RIS and how can we implement this in all LC’s?
OGV
OGV: NST Sales Coordinator
Responsibilities Develop innovation on OCV and OGT sales & coaching Create new product partners and maintain existing ones Carry out market research for the different universities Ensure strong alignment between Demand & Supply Responsible for supporting the national initiatives and the implementation on the local level. Understanding of the national and global direction Develop strategies in national level to implement attraction process
Term duration |working hours 1 Sept 2016 – 28 Feb 2017 10-20 hrs/week Measure of success • Number of new markets raised • Number of approved EPs from AIESEC events(career fair) • Number of external partnerships created Specific requirements • AIESEC Knowledge • Team Leader/EB experience • , Individuals keen on deadlines • GV/GT background
1. What strategies do you have that will improve the process of attraction and consideration in B2C department ? 2. What are the Value propositions of oGV to undergraduates? 3. Every year AIESEC in Tanzania holds a nationwide career fair which attracts more than 1000 students. Please come up with a list of activities that should take place before, during and after to ensure that we are capitalizing on the market.
OGV Responsibilities
OGV: NST LEAD Nurturer
Management of EPs sign-ups and conversion to customers • Creation of quality contents for prospective EPs for conversion to customers. • Working with the MCVP B2C on oGT campaigns and any other tasks as it may fit.
Term duration |working hours 1 Sept 2016 – 28 Feb 2017 5-10hrs/week Measure of success # of posts per week # of likes/ engagements per post, # of followers/ likes on platforms, # of email sent # of applications for projects % of conversion rate Specific requirements • AIESEC Knowledge • Team Leader/EB experience • , Individuals keen on deadlines • GCDP background
1. Create an ideal Agenda for Outgoing preparation seminar for prospective EPs, clearly show the objective of each session 2. What are the main challenges when it comes to conversion in AIESEC in Tanzania? 3. List down 3 ways of how we can carry out LEAD nurturing
IGT
IGT: NST Sales & Tracking
Responsibilities
Conduct sales meetings Train LCs on iGT process In charge of COP and leads allocation to LCs Research and exploitation of new market Innovation in IGT Sales Responsible for GIP Tracker, track ,support and achievement of LCs goals Update on network challenges Develop innovation on sales & coaching Develop strategies in national level to implement attraction process
Term duration |working hours Quarterly/10 per week Measure of success # of Open opportunities • TN attraction • Weekly tracking with LCVPs • Monthly Skype calls with MCVP iGT • Attend to MC-LC Summit and national conference Specific requirements • Some one from north & lake zone preferred • Sales knowledge or XP • Flexible and hard working
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2. 3.
Present a market research of which markets we can exploit in the northern & lake zone, come up with names of companies, what they do and contacts? What should be done for LCs to perform better in this portfolio? Present your sales plan for 10 months and show how you can empower LCs?
IGT
IGT: NST Customer Relation & management
Responsibilities Manage all complaints from corporates and interns Secure sources for leads generation In charge of monthly Newsletter for partners Innovation for GIP delivery process Manage and implement the customer XP management , XPP & national regulation principles Implement LEAD & NPS for companies through LDM in delivery process Lead delivery through monthly chats Consultancy and support to LCs concerning customer XP mgt , NPS Held monthly evaluation meeting with MCVP iGT
Term duration |working hours Quarterly/10 per week Measure of success • • • • • • • • •
# Touch points with partners 2 Newsletter releases each Quarter # of leads generated 90% retention , upscale & promoters % of case solved 1 Trainee Lead @ Quarter 100% Fire fighting LDM implementation in all process Attendance to MC- LC Summit and 1 national conference Specific requirements • Design knowledge required • Organized & hard working • Presentable
1. What does it mean by authentic exchange experience to our customers? 2. From your own understanding please elaborate what it takes to deliver quality and quantity experiences and what will be the outcome? 3. Design a monthly newsletter template for GIP to partners?
BD
BD: NST Sales and Events
Responsibilities
Conduct sales meetings In charge of COP and leads Research and exploitation of new market Innovation in Events Sales Responsible for BD Tracker, track ,support and achievement Update on network challenges Develop innovation on sales in LCs Develop strategies in national level to implement attraction process and pull strategy
Term duration |working hours 1 Sept 2016 – 28 Feb 2017 10-20hrs per week Measure of success • # of sales meetings • # of LEADS • # of signed contracts • feedback from partners • Events logistics Specific requirements • Sales experience • Good communication skills • Weekly meeting with MCVP responsible • Physically present in Tanzania
1. What do you think are the 3 bottleneck that stopped BD of having better results in AIESEC Tanzania. What strategies will you employ to solve the problems? 2. Analyse the current national products and propose strategies to improve them and propose what partnership need to be done at local and national level to make this product sustainable? 3. Set strategies how can BD work with exchange portfolios in order to increase the volume of our operations?
MKT /PR
MKT: NST Social Media Guru
Term duration |working hours 1 Sept 2016 – 28 Feb 2017 8 hours per week Responsibilities • Analyze existing social media profiles and prepare plan for their merging • Create communication plan for these social media profiles • Bring the plan into reality Skills & competence developed • Social media management • Communication
Measure of success • # posts per week • Creation of synoptic analysis of our social media channels • Together with MCVP MKT co-creation action plan for merging our channels • Creation of communication plan • % of communication plan fulfillment Specific requirements • Good social media management skills • Computer Knowledge • Analytic Skills • Will to learn and get feedbacks
1. How would you ensure showcasing materials from the local entities? 2. Please create 2 strategies for online showcasing, include : Channels, Target, Goal, Timeline and Materials needed? 3. Create a 1 week publishing plan for AIESEC in Tanzania FB page in a situation where national pages are merged and we are promoting all the products/events on the same page?
MKT /PR
MKT: NST Content Design Manager
Responsibilities • Creation of visual content for internal and external uses( digital marketing) • Preferably video editing/creation for internal and external communication • Support with other designing/editing if needed and within given working hours • Additional: if willing, educate members for support in designing • Communicate with LCs and set rules about getting materials Skills & competence developed
• Advanced knowledge of AIESEC brand • Experience in campaign designing • Experience in delivering products to a market
Term duration |working hours Quarterly; 10 hours per week
Measure of success • # of data materials collected • # of materials created from collected data • Creating and implementing data storage system # of creatives developed Brand alignment to the global brand guide (The Bluebook # of reach, interactions generated from creatives # of engagement (likes, reactions and comments) Specific requirements • Good Communication Skills • Structured Actions • Will to finish the task • Will to learn and get feedbacks
1. Create an article(0.5 page) that promotes our brand promise: leadership development- You need to talk not in an obvious way what AIESEC is about. Avoid making it commercial? 2. Analyse the overall design of posts on national channels (FB, Insta) and suggest ways to improve the design to be more aligned and attractive? 3. How will you communicate to LCs the value and benefit of using the national website, Online registration system and opportunity portal ?
MKT /PR
MKT: NST Internal Communication Manager
Responsibilities • Manage Content of our Internal Communication channels • Planning for AIESEC in Tanzania internal Channels (Facebook, Instagram, Snapchat, Newsletters etc.) • Assist in content preparation for the newsletters and blogs • Alignment of internal information Skills & competence developed • How to Engage Generation Z • Data Management and Analysis
Term duration |working hours 1 Sept 2016 – 28 Feb 2017 10 hours per week Measure of success • % Virtual Reach • # Engagements per channel • # of Views for Newsletter Specific requirements • Data Analysis • Tracking Profile • Attention to Detail • Communication Skills • Design and Creative Thinking
1. Draft an idea of an internal communication campaign that would inspire the network. You can use any materials you want? 2. How do you see our Social Media Channels help in communicating the changes in the organization in the next period? 3. How will you communicate to LCs the value and benefit of using the national website, Online registration system and opportunity portal?
TM
TM: NST Member Learning and development
Responsibilities • Create a national education guideline and track its implementation throughout all LCs • Create a national conference/summit/GM agenda together with the MCVPs and MCVP TM • Track the implementation of national education cycle • Manage the implementation of AIESEC academy • Check on the implementation LC MMS/GM through bi-weekly reports • Create and Manage national LEAD sessions and LEAD activities together with MCVP TM • Finding learning partners • Create a membership guideline
Term duration |working hours Quarterly; Up to 15hrs a week Measure of success • Productivity • # of LCs that implement national education cycle • # of LCs that implement LEAD • # IXP • # of learning partners • # delegates in a conference Specific requirements • Participation at bi-weekly meetings with other NSTs • Good knowledge of AIESEC, TM, BD • At least 1-year experience in TM • Good communication skills
1. What do you think are the main reasons people do not stay in AIESEC. Propose 3 solutions for each touch point 2. Evaluate current state of national LEAD Program implementation which will be your 3 focuses of improvements. Please explain WHY needs to be our focus during 2016, How we can improve it and WHAT is the expected results? 3. Evaluate the current learning environments for AIESEC in Tanzania, What spaces will you capitalize the most, show how and what will be the expected results?
TM
TM: NST Standard and satisfaction & Talent Tracker Term duration |working hours Quarterly; Up to 15hr/week
Responsibilities
• Create a national S&S guideline and Tracking system and manage its implementation throughout all LCs • Create and track a national talent tracker together with the MCVP TM • Track the implementation of LEAD in all LCs in Tanzania • Create a tracking tool for TL to be followed by LCs • Manage national MSR
Measure of success • S&S tracker score • # of LCs that implement S&S • # of LCs that implement LEAD • # of LCs that implement Talent tracker • # IXP Specific requirements • Participation at bi-weekly meetings with other NSTs • Good knowledge of AIESEC, TM, MAC • At least 1-year experience in TM/MAC • Good communication and analytical skills
1. What ae the main evolutions that the talent management area needs for 2016? How it can help to increase the operations results? 2. How can you make sure that LDM is included in every experience flow? 3. What do you think are the bottlenecks of implementation of TM minimums in AIESEC Tanzania and propose at least 3 solutions in each touchpoint?
Marsha.kasili@aiesec.net
Rhoda3.kambenga@aiesec.net
Abner.ombuna@aiesec.net
Cristiana.grigoriu@aiesec.net
husnamwahu30@gmail.com
Fredrick.kibogoya1@aiesec.net
amani.shayo@aiesec.net
amani.anselmi@aiesec.net
Best Wishes !!