Application booklet
Hey dear you, curious about this role? Well, I was too one year ago opening a booklet similar to this one and here I am, current ECB Chair and extremely happy to have chosen this path. I can’t oblige you to take this step (and I don’t want to), but I can tell you why I think it’s worthy. It’s a quite unknown, challenging and professional role in AIESEC where you will be able to put in practice everything you learnt till now and you will be put in the condition to learn more, to do better. You will deal with customer centricity working closely with the MC, you will ensure that the promises we make as AIESECers are fulfilled, you will have your team by your side to do so and a large global network ready to support you and inspire you. I can’t say no to opportunities, can you? Can’t wait to read your application, Mica, ECB Chair for AIESEC in Italy 1819
Entity Control Board
XPP defn. “ECB is an entity controlling body working arbitrating cases of exchange standards and ER Principles of AIESEC entities and physical AIESEC Members. Entity Control Board (ECB) is the last decision making body on national level in regards to Exchange Policies and Entity Standard Regulation Principles. A division, working directly with its MC, ICB & GFB to ensure that the best Standard and Customer Experience is delivered to every customer and stakeholder in each entity.�
Compliance Reference Each Member Committee shall designate an individual who is responsible for the compliance with the Code of Ethics. This person may be the same one as the ECB Entity responsible.
The ECB being an independent and unbiased body provides a space, where customers who are not receiving the proper experience can air their grievances, without discrimination and the situation will be dealt with justly.
Customer Support
Standards Fulfilment The ECB keeps the exchanges under watch; each entity knows they need to fulfil the standards and provide customer centric leadership experiences, and if not the ECB will deal with them accordingly. The entity and their LCs and expansions are accountable to the ECB on matters concerning the standards, and Exchange Program Policies (XPPs) violation. The ECB helps to interpret the XPPs best, and being the final national decision maker on matters concerning standards and XPPs violation, the entity have a right and fair body to deal with those cases hence no fights between entities.
Entities Support
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1. To deal with all cases filed against the entity and by the entity 2. To provide consultation spaces with the entity where members of the entity can see clarification on certain XPPs or unique situations that may affect the customers well being 3. To give recommendations to the different LCs and expansions on how they can better improve their services to their customers particularly with the fulfilment of standards 4. To work together with the MC to provide necessary education to the entity on the ECB, XPPs and Standards, so as to have a well informed entity 5. To conduct physical and virtual audits the LCs and SUs to ensure they are running the products in line with the XPPS and the standards 6. Provide monthly/quarterly reports to the entity plenary at national conferences, as well as give recommendations on different ethical issues related to entity also give a brief of the body’s activities Participation to some national conferences of AIESEC in Italy covered by MC Participation to international conferences/summits if needed • • •
EB experience Team management experience Good level of English
General
1. Why are you applying for this position, what would be your contribution towards this role and how would you grow with it? 2. What are your key values and how are they connected with your AIESEC experience?
Specific 3. Provide a SWOT analysis of the current standards audit system. How would you update it and downscale it to be more useful to LCs and MC? 4. Start, stop, continue in case solving management. 5. Consider the amount of exchanges of AIESEC in Italy and the FI-CO targets reached for each product iGV 55%, oGV 45%, oGE 55% and oGT 25% during the last peak. How do you see the complete strategy and its network implementation moving forward in the 19.20 term? Please highlight points of improvement and concrete next steps. 6. Considering the amount of exchanges of AIESEC in Italy, this year’s amount of status breaks, cases and the education timeline, what would be your ideal team structure and why? (provide job description) 7. Considering that you will lead a virtual team, how will you manage them and keep them engaged in their work? Keep in mind the possible threats and weaknesses in leading a virtual team.
19/04
29/04
1-2-3/05
05/05
Application launch
Application deadline
Task + interview
Announcement
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The ddl for sumbitting the application is on the 29th of April 23.59 GMT+2. The application package in a zip file must include the questionnaire fully answered in max 7 pages including the cover, 2 endorsements, one from someone you led and one from someone who led you (not necessarily in AIESEC) and your CV (all in PDF). Send to micaela.sehovic@aiesec.it and alesio.molinares@aiesec.it
❑ FULLY ANSWERED QUESTIONNAIRE (max 7 pages) ❑ CV ❑ ENDORSEMENT FROM SOMEONE YOU LED ❑ ENDORSEMENT FROM SOMEONE WHO LED YOU