WINTER 2024/25 • V13.4
How critical documents were digitalized and the benefits
DOCUMENT COMPARISON FOR SUNEXPRESS
Identifying changes in documents better and faster
BETTER INFORMATION AT KING AEROSPACE
Improved efficiency and effectiveness for an MRO
CLEARER FLEET MANAGEMENT AT AIRASIA
Tracking defects: a modern Daily Aircraft Status Report
The automation of flydocs is not only faster, it’s also much safer.
Liz Pellett Airworthiness and Records Manager
Let’s take off to success together
Publisher/Editor
Ed Haskey
E-mail: ed.haskey@aircraftit.com
Telephone: +44 1273 454 235 Website: www.aircraftIT.com
Chief Operating Officer
Scott Leslie
E-mail: scott.leslie@aircraftit.com
Copy Editor/Contributor
John Hancock
E-mail: john@aircraftit.com
Magazine Production
Dean Cook
E-mail: deancook@magazineproduction.com
AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2024 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.
Aircraft IT MRO: When time and space consuming jobs are digitalized, not only are they done faster but also more accurately. Read about the latest developments here, in Aircraft IT MRO
WORDS: ED HASKEY
Whatever business you’re in, you’ll need to generate documents and maintain records. In the airline business, they are essential in order to be able to satisfy regulatory authorities, aircraft and engine lessors, and any other investigators and auditors. They’re also critical in order for engineers to know the condition of an aircraft, what defects it has accumulated, what has been done to rectify them, and/or what will be needed to get it back into the air. The challenge with records and documents is that they generate huge volumes of paper, which poses many problems. Paper documents need to be filled in, checked for correctness, distributed to users and, for the purposes set out above, archived and stored. In use, when a document runs to scores of pages or more, finding the right place is itself a time-consuming task, and, of course, when carried on an aircraft, the paper adds weight, which means that fuel is being burned just to carry the documents around. The solution to most of these issues is digital document solutions, and their use in the sector is growing. In this issue we have included articles about digital documentation projects as well as about a document comparison solution, new management information systems, defect tracking and more.
Leisure airline Condor shares how they digitalized documentation, the implementation of a new solution and the benefits that have been realized. SunExpress focuses on the task of document comparisons to find changes and how a new document comparison solution has made that task faster and better. MRO, King Aerospace, records how a new management information system has improved operations by streamlining and integrating processes as well as improving employees’ experience at work. Finally, defect tracking in a busy fleet has never been easy but AirAsia has tackled the challenge with a digital Daily Aircraft Status Report (DASR).
QOCO’s ‘What IT can do’ column focuses on reducing engine maintenance time in order to get engines back in revenue-generating work sooner. In his ‘How I see IT’ column, Allan Bachan explains the intricacies of incorporating AI into data-driven processes. Job Cards have been completed from IFS and EXSYN Aviation Solutions; sharing the inside stories on their businesses and what they can do for users. And, as always, there is our regular round-up of news and technology developments and the comprehensive ‘MRO Software Directory’; this is Aircraft IT MRO, Putting the important stuff right on your desktop.
36 CASE STUDY: Condor leaves the paper behind
Holger Barth, Head of AMOS Competence Center and Technical Documentation, Condor Airline
How Condor digitalized critical documentation; the reasons, the implementation and the benefits gained.
44 VENDOR JOB CARD: IFS
In the first of our Q&A pieces, Rob Mather, VP Aerospace & Defense Industries, IFS, completes his ‘Job Card’ for Aircraft IT
46 CASE STUDY: Elevating efficiency at King Aerospace
Chris Ranno, IT Manager at King Aerospace
How an information system has added efficiency and effectiveness to King Aerospace’s business.
54 VENDOR JOB CARD: EXSYN Aviation Solutions
In this Q&A piece, Bruno Cadete, Aircraft Data Consultant, EXSYN Aviation Solutions completes his ‘Job Card’ for Aircraft IT
56 CASE STUDY: Elevating AirAsia’s Fleet Management
Mohd Solleh Mustafar, Engineer, Maintenance Operation Control, AirAsia and Mahendran Doriasamy , Transformation Manager, Asia Digital Engineering (ADE)
Keeping track of defects on a large and busy fleet can become complicated but AirAsia solved the problem with a modern Daily Aircraft Status Report (DASR).
64 How I see IT: Incorporate AI into data-driven processes
Allan Bachan, VP, Managing Director, MRO Operations, ICF
Incorporating AI into automating processes and decision-making will ensure that businesses adopting AI can really gain value from the technology.
66 CASE STUDY: Faster and better document comparison at SunExpress
Mehmet Dinç, Documentation Center Specialist, SunExpress
Finding changes in lengthy and complex documents became easy when SunExpress implemented a document comparison solution.
72 WHAT IT CAN DO: Accelerating
Planning
Henrik Ollus, VP of Customer Success at QOCO Systems
Time is money in aviation; something that can reduce engine maintenance turnaround time adds real value for airlines and MROs.
74 MRO Software directory
A detailed look at the world’s leading MRO IT systems
and performance for large, complex airlines.
Evolve your maintenance with IFS Cloud for Aviation Maintenance.
Read more
What a great way to start a new year with two new vendors joining AircraftIT. In this issue we’re very pleased to welcome AeroATeam and AirNxt, each with their own powerful contribution to the skills base that ensures that aircraft are always maintained to the highest standards using the latest available technologies. Our vendor panel is the market link that makes AircraftIT a resource from the real world where you work.
The team of aviation industry professionals who make up the AeroATeam have specific talents and deep experience. Collectively they offer a unique aviation technology product and service offering. When the AeroATeam works with you, you get the lowest cost and highest quality solutions available. They’re here to enhance your team and support your advancement of technology to improve your business. The AeroATeam enjoys solving problems and offering the best value with experience and proven success: an end-to-end business and IT solution provider for all your Aircraft Maintenance, Repair and Overhaul (MRO) needs, specializing in the ability to develop integrated business and people processes, practices and IT Solutions to execute an efficient and effective MRO Operation.
The 1st Next-Gen MRO Software for Aviation Maintenance, AirNxt will empower your maintenance operations with intelligent, real-time solutions designed to enhance efficiency, ensure compliance, and optimize fleet performance through its cutting-edge aviation maintenance software platform. Reimagining Aviation Maintenance with Next-Gen MRO Software, AirNxt is the first nextgeneration MRO software platform, purpose-built to streamline and elevate aviation maintenance operations. With a focus on predictive analytics, compliance automation, and real-time data integration, AirNxt empowers airlines, MRO providers, and CAMO organizations to maintain operational excellence while minimizing downtime and maximizing safety. Electronic Logbook, AI-Assisted Data Import for Aviation Maintenance and Comprehensive Fleet & Asset Management Software.
Welcoming the new vendors to Aircraft IT, COO Scott Leslie stated that, “It is through the innovative processes and ideas that vendors bring to the table that the aviation sector is able to continually advance as adapt to changes in the wider world. I’m sure that these latest additions to our skills base will be highly valued by our users and readers.”
Now in their 18th year, Aircraft Commerce Conferences will see a 2025 schedule covering EMEA, Americas and APAC, as well as a global Flight Operations conference. All conferences and accompanying Vendor Exhibition areas will enable delegates from across the global aviation sector to meet with world class software vendors and to learn about their solutions.
Topics covered in the conferences range across the full spectrum of IT applications in aviation from Engineering to Operations with case study presentations from airlines and MROs, about their real-life experiences with software solutions, and, from world-class software vendors, about the solutions they offer. There are also presentations by the key bodies that regulate, represent and manage global aviation.
An information Pick ‘n’ Mix:
There’s real value to be gained from Aircraft Commerce Conferences including the chance to pick those vendors in the exhibition area whose solutions address issues relevant to your airline or MRO, and to arrange face-to-face demos and discussions. There is also the chance to mix in a peer group, that is usually scattered across the globe, to discuss shared challenges and share ideas both in the conference and in informal chats around the event.
The 2025 Aircraft Commerce Conference schedule
Airline & Aerospace MRO & Flight Operations IT Conference, EMEA: 17th & 18th June 2025. Hotel NH Noordwijk Conference Centre, Amsterdam, The Netherlands.
Airline & Aerospace MRO & Flight Operations IT Conference, AMERICAS: 9th and 10th September 2025. Hyatt Regency Hotel, Miami FL, USA.
Airline & Aerospace MRO & Flight Operations IT Conference, APAC: 15th and 16th October 2025. Amari Watergate Hotel, Bangkok, Thailand. 18th Annual Flight Operations Conference, GLOBAL: 3rd and 4th December 2025. Radisson Hotel & Conference Centre, London Heathrow UK For Exhibition and Sponsorship Enquiries, please contact: ed.haskey@aircraft-commerce.com
„Deploying AMOS at TAP Air Portugal sends a clear message to the market that we are ready to innovate and move forward. This is a significant move for us, and we‘re pleased to be starting this new chapter in collaboration with Swiss-AS.” states TAP’s M&E General Director.
TAP live with AMOS, the worldclass M&E software solution. Swiss-AS is now supporting TAP on its innovative journey, providing an integrated solution that aligns with their ambitious growth and operational goals. By choosing the AMOSmro Edition including AMOSmobile/EXEC and relying on the AMOScloud SaaS solution, TAP will take advantage of the latest features and services offered by Swiss-AS.
OASES, a leading provider of MRO (Maintenance, Repair, and Overhaul) software, and KeepFlying, an innovative AI and aviation solutions company, were proud to announce in mid-October 2024 a strategic partnership. This collaborative effort will deliver advanced AI-driven solutions to enhance efficiency, reliability, and safety for OASES’ global customer base.
The collaboration will integrate KeepFlying’s cutting-edge AI technology with OASES’ industryleading MRO platform. This integration will provide customers with AI driven CAMO & Tech Records functions, bid-to-cash MRO workflows, Engine Asset Management, Inventory & Supply Chain optimization to revolutionize aviation maintenance processes.
Sriram Haran, CEO of KeepFlying, commented: “Partnering with OASES is an exciting opportunity to showcase how AI can transform aviation maintenance.
With OASES’ deep expertise in MRO software and our AI capabilities, we can unlock new insights and efficiencies that were previously unattainable. Together, we are setting a new benchmark for innovation in the aviation industry.”
Paul Lynch, Group Managing Director at OASES added: “The potential gains for businesses in leveraging their aviation data cannot be overstated — but it’s not enough just to have these data — the value comes from putting them to work. Therefore, we are excited to partner with KeepFlying, a pioneering AI empowered organization. We are confident that our customers will appreciate the benefits this collaboration will offer.”
The partnership marks the beginning of a new era in aviation maintenance, where data-driven decisions and AI-powered tools will shape the future of MRO operations.
KeepFlying®: As a leader in the delivery of AI and ML solutions since 2020, with a commitment to delivering the very best solutions utilizing the recent explosion in AI enabled technology, KeepFlying® serves Operators, Lessors, Asset Owners and MRO Facilities worldwide.
OASES (Commsoft): Developing all-in-one software for airworthiness maintenance control — enabling airlines, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention, OASES is used by 130 aviation organizations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across six continents. Communications Software (Airline Systems) Limited is part of the Valsoft Corporation portfolio.
OLATU® is the interactive training platform to acquire knowledge and skills in aircraft fleet management, logistics, maintenance, and more...
In late October 2024, KeepFlying®, a leader in Aviation AI solutions was excited to announce that Caerdav has officially signed on to utilize the FinTwin® MRO Edition Platform. This partnership marks a significant step forward for KeepFlying®, who will deliver their cutting-edge FinTwin® MRO Edition platform into one of the largest independent MRO facilities in the world.
Caerdav, known for performing Heavy Maintenance Checks on the B737 and A320 series aircraft from their ‘Twin Peaks’ facility in South Wales, will benefit from having immediate insight into their current Production Plan
expenditure, Bid to Cash streamlining, non-routine task workflow and Vendor and Inventory optimization. This collaboration has the following aims.
• Immediate visibility of the Production Environment and Work in Progress. Using AI with Machine Learning to offer What-If analysis tools, day-to-day check management and prediction.
• Reduce the time taken to respond to RFQ’s for future visits from weeks to days.
• Predict the Final Work Scope of a maintenance visit when the pre-input Work Scope is agreed.
• Live monitoring and calculation of
Safety (Min) Stock values to prevent stockouts.
• Vendor Monitoring to ensure that supply contracts are honored.
• Non-Routine Task Estimation and workflow control to ensure that every billable hour and piece of material used is quoted and invoiced in a timely manner
“We are thrilled to have Caerdav join our roster of clients,” said Sriram Haran, CEO at KeepFlying®. “Their commitment to AI Solutions aligns perfectly with our vision, and we are eager to contribute to their success. The agreement includes multiple use cases that cover the full spectrum of AI.
It has a long-term commitment of five years, which shows just how convincing AI can be when looking at the Value Proposition offered by KeepFlying® and its Aviation Context Models”
“We are thrilled to announce the partnership with KeepFlying” said Chris Coleman, CEO at Caerdav. “With the immense work that the management team have put into streamlining the business, it was the perfect time to partner with KeepFlying to accelerate our journey of introducing efficiency improvements”,
Caerdav: as an independent Aircraft MRO based in St. Athan, Wales, Caerdav is authorized by EASA, FAA and TCAA for Part 145 services on Boeing 737 and Airbus A320 aircraft. Offering Maintenance Services, Component Repair and Consultancy. Read the full story on Aircraft IT Website
In early November 2024, Swiss-AS and Aeroxchange were pleased to announce the release of a new Electronic Data Interchange (EDI) interface between their respective systems, AMOS and AeroRepair. This collaboration will enhance efficiency and streamline the repair order management process for operators and MRO providers.
The interface enables digital exchange of repair orders for operators using AMOS, with AeroRepair as the exchange platform. This integration provides users with full visibility and control from initial request to invoice, leveraging AeroRepair’s repair order management capabilities. AMOS users will benefit from features like real-time status updates, shipment notifications, detailed tear-down reports, and multi-quote option management. Aeroxchange is among the first partners to have built a native
integration utilizing the new AMOS framework, AMOShub, for secure message exchange. This implementation demonstrates the flexibility and functionality of AMOS in enhancing collaboration and interoperability in the aviation maintenance industry. Starting from version 23.12, AMOS customers will benefit from the EDI interface through AMOShub. It is one of the first production-ready products in AMOShub, alongside the Lufthansa Technik Digital Tech Ops Ecosystem offerings from Aviatar and flydocs, highlighting a commitment to providing solutions that meet the evolving needs of the aviation industry.
Swiss AviationSoftware: As part of the Lufthansa Technik Digital Tech Ops Ecosystem, Swiss-AS is a leading provider of aviation maintenance management software. Its flagship product, AMOS, is
used by airlines, MRO providers, and OEMs worldwide to manage their maintenance, engineering, and logistics needs. Swiss-AS is dedicated to delivering solutions that enhance operational efficiency and regulatory compliance.
Aeroxchange: Aeroxchange offers a comprehensive suite of products that facilitates efficient and secure business transactions between airlines and their supply chain partners. AeroRepair is a complete repair order management and tracking system that increases business efficiency by providing visibility into the repair order lifecycle. With features like real-time status updates, robust approval hierarchies, and detailed reporting, AeroRepair helps buyers make better decisions and reduce costs associated with information errors and delays.
Asia Digital Engineering (ADE), the Maintenance, Repair, and Overhaul (MRO) arm of Capital A, proudly announced in mid-November 2024 that it has officially received Approved Maintenance Organization (AMO) certification from the Civil Aviation Authority of Vietnam. This significant milestone strengthens ADE’s capabilities across Asean, further supporting airlines with worldclass MRO solutions.
With the addition of Vietnam, ADE now holds AMO certifications in nine countries, including Malaysia, Indonesia, Cambodia, the Philippines, Singapore, Nepal, Thailand, and Myanmar, further
solidifying its position as a trusted regional MRO provider. These certifications complement ADE’s European Union Aviation Safety Agency (EASA) Part 145 Maintenance Organization approval, attained last year, which sets the gold standard in aviation maintenance and underscores ADE’s commitment to the highest levels of safety and operational excellence.
launch of our state-of-the-art, 14-line hangar at KLIA, and our innovative digital solutions like ELEVADE™ and AEROTRADE®, ADE is redefining MRO standards in the region. From maximizing aircraft reliability to reducing turnaround times, our aim is to support airline partners in meeting their operational goals and enhancing fleet performance.”
component support, line maintenance, and base maintenance for a variety of aircraft models, including the Airbus A320 and A330 families and the Boeing 737 family.
Veryon AircraftIT 1124.pdf 1 2024-11-19 12:05 PM
Mahesh Kumar, Chief Executive Officer of ADE, said, “We are thrilled to add Vietnam to our extensive list of maintenance certifications. This approval marks a crucial step in our journey to becoming the go-to MRO partner for airlines. With the recent
With over 20 years of engineering expertise gained from servicing AirAsia, the world’s leading low-cost airline, ADE is now extending its proven practices to a growing number of third-party airlines. ADE’s comprehensive services include
ADE is headquartered in Kuala Lumpur, Malaysia. Leveraging AirAsia’s Engineering Department’s best practices and extensive regional experience of over 20 years, ADE offers a comprehensive range of aircraft services, including line maintenance, base maintenance, workshops, component and warehouse services, and engineering support.
Read the full story on Aircraft IT Website
Comply365, a leading global provider of compliance, training and safety management solutions for the aviation, rail and defense industries, announced, in mid-November 2024, the appointment of Ilia Kostov to Chief
portfolio company of Insight Partners and Liberty Hall Capital Partners. Mr. Kostov succeeds Rob Morgan, who first joined Vistair Limited in 2015 and helped lead the company through an important period of growth and integration, including overseeing the merger of Comply365 and Vistair, which was announced in January 2024.
Mr. Kostov, a travel and aviation software industry veteran, has more than two decades of experience leading product and sales strategy, finance, operations, marketing and customer service organizations. Mr. Kostov is a business transformation leader who has worked in aviation and broader travel industry software, including roles at Sabre, GuestLogix and Amadeus.
“We are thrilled to welcome Ilia to the team to lead the next phase of Comply365’s value creation. Ilia’s
and will provide invaluable leadership for Comply365’s next phase of organic and inorganic growth,” said James Black, Partner at Liberty Hall.
“As a multidisciplinary leader with deep experience in the aviation software industry, Ilia has excelled at delivering ground-breaking solutions, enhancing customer experiences, and delivering on aggressive growth goals. We are confident in our belief that he will guide us to new heights,” added Henry Frankievich, Managing Director at Insight Partners.
“I am thrilled to join Comply365 at an inflection point in its already very successful history,” said Mr. Kostov. “I am looking forward to supporting Comply365’s outstanding global team
and executing our strategy for the benefit of our aviation, rail and defense customers. Comply365 has an exciting opportunity to introduce an integrated and comprehensive platform that aims to improve safety and compliance, increase operational integrity and reduce operating costs. This industryfirst value proposition and innovation is expected to drive ROI for our customers.”
Comply365: as a leading provider of operational content management, safety management and training management in the highly regulated industries of aviation, defense and rail, Comply365 provides a powerful combination of expertise and products underpinned by unified best practices, providing airlines, rail and defense organizations with a single digital platform to elevate operational excellence, transform safety management and training, with closer integration of relevant data sets across domains. By empowering airline, rail and defense organizations with an all-in-one compliance, safety, training and data platform, Comply365 ensures their crews and assets are always geared for peak operational performance, unlocking unparalleled financial and operational gains through more streamlined, robust and agile operations. Comply365 is the trusted technology partner of many of the most progressive aviation and defense organizations worldwide with a global customer base of over 140 airlines, defense and rail organizations.
Insight Partners: Insight Partners is a global software investor partnering
with high-growth technology, software, and Internet startup and ScaleUp companies that are driving transformative change in their industries. As of June 30, 2024, the firm has over $80B in regulatory assets under management. Insight Partners has invested in more than 800 companies worldwide and has seen over 55 portfolio companies achieve an IPO. Headquartered in New York City, Insight has offices in London, Tel Aviv, and the Bay Area. Insight’s mission is to find, fund, and work successfully with visionary executives, providing them with tailored, hands-on software expertise along their growth journey, from their first investment to IPO.
Liberty Hall: As a private equity firm Liberty Hall Capital Partners is focused exclusively on investments in businesses serving the global aerospace and defense industry.
Liberty Hall’s principals have a 25-plus year history of working together and have led the investment of over $2.5 billion in equity capital in over 25 businesses serving multiple segments of the aerospace and defense industry, including the investment of over $1.0 billion in equity capital since the formation of Liberty Hall. Liberty Hall was founded in July 2011 as the first, and remains the only, private equity firm focused solely on investments in middle market businesses serving the aerospace and defense industry.
Liberty Hall executes a proven and repeatable investment strategy designed to transform middle market businesses into larger, more capable and diverse strategic assets.
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in fleet and connectivity. Developed by Swiss AviationSoftware (Swiss-AS), the cloud-based AMOS solution with AMOSmobile will streamline maintenance logistics and compliance management for an expanding fleet of Airbus and Boeing aircraft following Air India’s historic order of 470 aircraft besides the 36 leased aircraft inducted into the fleet last year and the 70 Vistara aircraft to join Air India fleet
maintenance facilities across Air India’s global network. The AMOSmobile/ EXEC add-on solution will give line and base mechanics instant access to AMOS data. Using a mobile device, mechanics will be able to raise and record maintenance activities, view 3D graphics and videos and e-sign reports, creating a paperless digital workflow on the maintenance lines. AMOSmobile/ STORES will provide a user-friendly
solution to allow store men to perform their daily operations via a mobile device, without the need to use AMOSdesktop or any paper document.
AMOScloud hosting services will further enhance the efficiency of Air India’s maintenance, enabling the airline to manage maintenance activities across its expanding fleet with improved data access and integration, ensuring seamless collaboration between engineering teams and real-time updates on resource allocation. This cloud infrastructure is vital for handling the influx of new aircraft, enabling efficient planning and execution of maintenance activities with ease.
“We are honored to welcome Air India to the AMOS Community and to partner on this strategic initiative to modernize and streamline their
maintenance operations with AMOS. Our software is designed to support rapid fleet expansion and deliver operational excellence at scale. The flexibility and depth of AMOS will help ensure Air India’s continued commitment to safety, reliability, and efficiency as they grow into a truly global airline,” said Fabiano Faccoli, CEO of Swiss AviationSoftware.
Prior experience of working with AMOS is enabling the Air India Engineering and Digital & Tech resources to accelerate both aircraft data migration process and the in-house AMOS training schedule. The first phase of AMOS implementation for the Air India group airlines, supporting 300 widebody and narrowbody aircraft, will go live in November 2024. The addition of Vistara’s 63 Airbus and seven Boeing aircraft will be complete
by the end of November.
“We are creating future-ready engineering at Air India, and AMOS will play a key role in this,” said Sisira Kanta Dash, Chief Technology Officer, Air India. “AMOS aligns with our ‘cloudonly’ infrastructure mandate and helps create a single source of truth for all engineering and maintenance activities, and provides the flexibility to scale on demand.”
Air India’s AMOS solution will continue to scale as operations expand over the coming years to include new aircraft and facilities, including a state-of-the-art MRO facility at Kempegowda International Airport Bengaluru.
“Adoption of AMOS is a key part of the digital transformation of Air India by centralizing management of all maintenance activities, planned and
unplanned, and providing real-time visibility up and down the supply chain. But even more importantly, the AMOS solution will ultimately benefit our customers,” said Dr Satya Ramaswamy, Chief Digital and Technology Officer, Air India. “When we optimize real-time maintenance decisions and streamline maintenance activities, it leads to safe and reliable aircraft operations and faster aircraft turnaround times, which, in turn, is expected to result in on-time departures of flights.”
AMOS, in combination with its mobile package, empowers its large and loyal aviation customer base — ranging from pure operators of all sizes, major low-cost, regional and flag carriers, to large airline groups to MRO providers — to digitalize and automate their maintenance processes. Read the full story on Aircraft IT Website
Swiss AviationSoftware (Swiss-AS) was pleased to confirm in mid-November 2024 that TAP Air Portugal (TAP) has gone live with AMOS in October 2024. This marks a significant milestone for Swiss-AS, reflecting five years of unwavering commitment and collaboration to bring this transformative solution to life for TAP. The successful implementation of AMOS at TAP, including the Component Repair, Overhaul, and Manufacturing (CROM) modules, is testament to the resilience and dedication of both teams. The pandemic presented unforeseen challenges, but their joint efforts have resulted in a highly tailored solution that meets TAP’s needs and streamlines their maintenance and engineering operations.
Following the implementation of AMOS, TAP now has comprehensive process coverage, with only five of the 95 standard AMOS processes initially excluded from
this scope. The new system replaces an impressive 39 legacy software systems previously used across TAP’s operations, including both internally developed and third-party solutions. TAP now benefits from a unified platform that supports efficient, secure and scalable M&E processes.
“Deploying AMOS at TAP Air Portugal sends a clear message to the market that we are ready to innovate and move forward,” said José Moreira, Project Sponsor and TAP’s M&E General Director. “This is a significant move for us, and we’re pleased to be starting this new chapter in collaboration with Swiss-AS.”
• Seamless System Integration: AMOS now manages a wide range of TAP’s operations, effectively consolidating 39 systems into one integrated platform.
• High User Adoption: AMOS already supports over
600 users within TAP, enhancing real-time collaboration and operational efficiency.
• Robust Operations: The system efficiently manages thousands of work orders, work packages, and component tasks are efficiently managed, ensuring continuous operational readiness.
TAP is the first airline to implement the new CROM modules, which have been developed to facilitate the repair, overhaul, and manufacturing of components for TAP’s M&E operations. CROM was developed in collaboration with TAP and other members of the AMOS Community. It provides an optimized solution for component shops, streamlining complex workflows with precision and flexibility. The deployment of CROM reflects TAP’s commitment to operational best practice and highlights the valuable role they played in shaping its capabilities through continuous feedback, testing, and collaboration.
“We are immensely grateful to the TAP Go-Live onsite team and the many departments within
Swiss-AS whose dedication has been key to this milestone. Each member’s contribution has brought us closer to this achievement, and we look forward to a successful and enduring partnership with TAP,” said Paulo Perine, Team Leader Business Consulting at Swiss-AS and Project Manager for the TAP implementation.
TAP Air Portugal has implemented the AMOSmro edition, which has been specifically designed to support maintenance, repair, and overhaul (MRO) operations. This edition extends AMOS’s capabilities beyond traditional airline maintenance, enabling comprehensive MRO functions and allowing the airline to efficiently manage third-party maintenance projects alongside its own fleet operations. AMOSmro enables TAP to streamline the management of complex work packages, optimize resource planning and provide detailed tracking for customer projects.
TAP has furthermore deployed AMOSmobile/EXEC, the mobile extension of AMOS specifically designed for maintenance execution. AMOSmobile/EXEC provides TAP’s technicians and engineers with mobile access to AMOS data, enabling them to perform tasks directly on-site, from inspections and work orders to parts management and maintenance history reviews. This mobile access increases productivity by allowing TAP’s workforce to access real-time
information, reducing downtime and enhancing overall service efficiency.
Scalable, Secure Operations in the Cloud with AMOScloud SaaS
As part of its modernization program, TAP has opted for the AMOScloud hosting solution, adopting Swiss-AS’s Software as a Service (SaaS) model. By leveraging AMOScloud, TAP gains the advantages of cloud-based scalability, security, and continuous updates.
The key advantages of AMOScloud for TAP include:
• Scalability and flexibility: AMOScloud enables TAP to adapt its M&E operations in line with evolving business requirements, facilitating greater flexibility and resource optimization.
• Enhanced data security: TAP benefits from Swiss-AS’s state-ofthe-art cloud infrastructure, which provides advanced security protocols to ensure data integrity and regulatory compliance.
• Cost-effectiveness: AMOScloud reduces the necessity for onpremises hardware, thereby lowering maintenance costs and enabling TAP’s IT resources to be allocated to core initiatives.
Swiss-AS is pleased to be supporting TAP on its innovative journey, providing an integrated solution that aligns with their ambitious growth and operational goals, and is delighted to see the long-term impact of AMOS and CROM driving TAP’s next phase of growth. Read the full story on Aircraft IT Website
New version with new feature: CAMO Release
■ developed for airlines
■ always up-to-date view on your fleet‘s status
■ easy-to-grasp view on events like current delays, cancellations and AOGs
■ specific views for flight operations and maintenance
■ customizable for airlines and users
to announce the successful completion of a complex data migration project for TAP Air Portugal (TAP), marking a significant milestone in aviation IT modernization. Over a span of just 16 months, the migration involved transitioning TAP’s entire data repository from its legacy MRO backend system to AMOS, the renowned maintenance and engineering software developed by Swiss AviationSoftware. The project was officially kicked off on June 1, 2023, and achieved its Go-Live milestone on September 30, 2024 – a remarkable achievement for a project of this scale and complexity.
the seamless collaboration between TAP Air Portugal, Roland Berger, and CrossConsense, combining strategic oversight with technical expertise to ensure on-time delivery and data quality excellence.
Roland Berger served as a strategic partner in orchestrating and executing the complex data migration initiative, delivering value through:
• Leading the joint TAP-CC-RB Project Management Office with end-to-end delivery responsibility.
• Implementing robust governance frameworks for efficient decision-
making and risk management.
• Managing project timelines and ensuring alignment between data migration and implementation streams.
The technical execution, not only of the data migration itself but also of other activities related to data migration, was managed by CrossConsense, leveraging its deep knowledge of aviation IT systems. CrossConsense’s tasks included:
• Establishing the data migration strategy and ensuring accurate data conversion within the defined scope.
• Conducting thorough data cleanup to maintain consistency, accuracy, and quality.
• Preparing and migrating data, alongside supporting End-to-End automated testing, and rectifying any issues.
• Conducting comprehensive User Acceptance Testing to ensure the system meets all business requirements and user expectations.
• Setting up and configuring interfaces to ensure seamless integration with existing systems and workflows. Achieving such a complex migration within a tight timeline underscores the power of effective partnership and coordination. Both Roland Berger and CrossConsense would like to thank TAP Air Portugal for their trust and cooperation throughout the project. Roland Berger: One of the world’s leading strategy consultancies, Roland Berge has a wide-ranging service portfolio for all relevant industries and
business functions. Founded in 1967, Roland Berger is headquartered in Munich. Renowned for its expertise in transformation, innovation across all industries and performance improvement, the consultancy has set itself the goal of embedding sustainability in all its projects. Roland Berger revenues stood at more than 1 billion euros in 2023.
CrossConsense: Founded in 2002, Frankfurt Germany-based CrossConsense offers its customers in the commercial aviation industry, highly skilled services, designed to buttress their productivity and uptime performance, based on sound knowledge in the areas of maintenance, engineering and logistical support. The business maintains a staff of 20 dedicated, experienced, and motivated team workers. CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS (tool for predictive maintenance), AviationDW (tool that supports airlines to get an overview over all KPIs the airline is interested in) and the Approval App. As a wholly owned subsidiary of Canada’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight. CrossConsense is dedicated to helping airlines to achieve their goals through the application of innovative technology solutions. Read the full story on Aircraft IT Website
into its technical operations for its growing fleet serving both domestic and international destinations across the Asia-Pacific (APAC) region. The operator has obtained the CAAV (Civil Aviation Authority of Vietnam) approval for the use of the eTLB on their fleet of Airbus A320/A321 and A330 aircraft.
VietJetAir is the first airline in the APAC region introducing the eTLB. The rollout has been satisfactory, with the airline benefitting from AVIATAR’s digital solution for its cockpit and maintenance crews allowing a reduction in manual efforts through a seamless and intuitive interface.
Mr Le Anh Huy, Head of MOC at VietJet Air, said: “At VietJet, we are always striving to reach new technological heights, improve the quality of our flights and increase the
in-flight and on the ground. Based on the close cooperation with the AVIATAR team, we are convinced that the solution will not only improve communication between our crews and Tech Ops but also increase our overall maintenance efficiency. The application of the digital logbook also allows us to reduce our environmental footprint.”
Frank Martens, Senior Director Sales and Customer Development of Digital Fleet Services at Lufthansa Technik, added: “This is an important milestone for us as VietJet Air is our first eTLB customer in the APAC region and thus a further proof of the added value that our digital solutions bring to customers. I would like to thank VietJet Air for their great trust in our services and look forward to continuing our trustful cooperation. Special thanks go to our
AVIATAR team for their passion and flexibility, always putting our customers’ needs first and developing our products accordingly.”
VietJet: The new-age carrier VietJet has not only revolutionized the aviation industry in Vietnam but has also been a pioneering airline across the region and around the world. With a focus on cost management ability, effective operations, and performance, applying the latest technology to all activities and leading the trend, VietJet offers flying opportunities with cost-saving and flexible fares as well as diversified services to meet customers’ demands.
VietJet is a fully-fledged member of International Air Transport Association (IATA) with the IATA Operational Safety Audit (IOSA) certificate. As Vietnam’s
AVIATAR’s electronic Technical Logbook offers pre-filled text blocks and automated input masks that capture technical issues of the aircraft during flight and on the ground. It therefore replaces time-consuming manual entries into paper books and improves data quality as well as transparency. The solution works with any hardware device (e.g. tablet, smartphone, or desktop computer) and provides pilots with access to aircraft status anywhere and anytime. It also offers backup processes in case of connectivity issues. Realtime data availability, directly connected to the M&E (maintenance and engineering) system, ensures maintenance on arrival and enables a seamless pilot-tomaintenance collaboration, leading to decreased turnaround times and costs. In addition, the standardized data structure helps airlines to gain insights into trend analytics.
largest private carrier, the airline has been awarded the highest ranking for safety with 7 stars by the world’s only safety and product rating website airlineratings.com and listed as one of the world’s 50 best airlines for healthy financing and operations by Airfinance Journal in many consecutive years. The airline has also been named as Best Low-Cost Carrier by renowned organizations such as Skytrax, CAPA, Airline Ratings, and many others.
AVIATAR: Launched in 2017, AVIATAR is the independent platform for digital products and services developed by Lufthansa Technik. The platform offers its users digital products ranging from predictive maintenance to automated fulfilment solutions. AVIATAR combines fleet management solutions, data science and engineering expertise to provide a
comprehensive range of integrated digital services and products for airlines, MRO companies, OEMs and lessors that seamlessly integrate with physical fulfilment in Tech Ops and beyond.
Lufthansa Technik: The Lufthansa Technik Group is one of the leading providers of technical aircraft services in the world. Certified internationally as a maintenance, production and design organization, the company employs more than 23,000 people in dozens of locations around the globe. Lufthansa Technik offers the full range of services for commercial, VIP and special mission aircraft. The portfolio includes maintenance, repair, overhaul and modification of airframes, engines, components and landing gears, as well as the manufacture of innovative cabin products and digital fleet support.
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leisure carriers, announced in midDecember 2024 that it has selected the Technical Logbook from AVIATAR, Lufthansa Technik’s innovative digital platform, for its entire fleet of around 130 airplanes. TUI’s five airline operations from the United Kingdom (UK), Nordics, Belgium, the Netherlands and Germany are already using many AVIATAR solutions to manage their fleet. The electronic Technical Logbook (eTLB) now replaces the paper-based process of capturing technical issues on ground and in the air. Offering prefilled text blocks and automated input masks, it replaces time-consuming
quality as well as transparency. As a co-developing customer, TUI Airline is a strong partner of Lufthansa Technik’s Digital Tech Ops Ecosystem. TUI also uses other solutions like AMOS and flydocs, all part of the Ecosystem, to optimize their Engineering & Maintenance (E&M) Organization. Together the partners are driving digitalization, innovation, optimization and sustainability of Tech Ops processes for airlines around the world. Combining software for Condition Monitoring, Data Analytics, Predictive Maintenance, Digital Records, Asset Solutions, Maintenance & Engineering is
the strength of the Ecosystem. The Technical Logbook will allow the TUI Airline now to use the new seamless digital pilot-to-maintenance collaboration with interfaces to all three partners in the Digital Tech Ops Ecosystem.
“The efficient teamwork with AVIATAR and the Digital Tech Ops Ecosystem is key in our team’s mission to deliver tailored, reliable, high quality and cost-effective services for TUI Airline. Delivering a high fleet reliability and availability as well as paperless maintenance operations is our objective while ensuring safety and compliance at the same time,” said Niklas Kropp, Head of Business Development & Fleet Performance, TUI Airline. “Introducing the AVIATAR Technical Logbook together with our Flight and Cabin Operations while seeking approval across five European national aviation authorities will be another unique milestone in the partnership with AVIATAR. With the eTLB in operations at many other airlines, approvals from EASA and other authorities, I am looking forward to the same type of hands-on cooperation between AVIATAR and our engineering, maintenance and flight operations teams like we experienced before.” The first UK CAA approval for the Logbook will be initiated by TUI’s UK airline.”
“TUI Airline’s pace of digitalization is amazing, and our teams are looking forward to further strengthening the close cooperation, which is beneficial for all partners,” said Frank Martens, Head of Sales & Key Account Digital Fleet Services at Lufthansa Technik. “It
is great to have a customer like TUI Airline with a team of very professional and international engineers, technicians and maintenance experts, who are motivated, highly skilled, feel engaged and enjoy being part of TUI. We look forward to co-creation in our Digital Tech Ops Ecosystem as well as a very lean, agile and effective project set-up for the onboarding of the eTLB.”
TUI Group: One of the world’s leading tourism groups and operating worldwide, the TUI Group is headquartered in Germany. TUI Group offers its 19 million customers integrated services from a single source and forms the entire tourism value chain under one roof. The Group owns over 400 hotels and resorts with premium brands such as RIU, TUI Blue and Robinson and 17 cruise ships, ranging from the MS Europa and MS Europa 2 in the luxury class and expedition ships in the HANSEATIC class to the Mein Schiff fleet of TUI Cruises and cruise ships operated by Marella Cruises in the UK. The Group also includes Europe’s leading tour operator brands and online marketing platforms, for example, for hotel-only or flight-only offers, five airlines with more than 130 modern medium- and long-haul aircraft, and around 1,200 travel agencies. In addition to expanding its core business with hotels and cruises via successful joint ventures and activities in vacation destinations, TUI is increasingly focusing on the expansion of digital platforms. The Group is transforming itself into a global tourism platform company. Read the full story on Aircraft IT Website
PUBLICATIONS
WORK INSTRUCTION AIRCRAFT TYPE AGNOSTIC
AGNOSTIC
COMPREHENSIVE PAPERLESS MOBILE CONNECTED EASILY DEPLOYED INTUITIVE
In mid-December 2024, Eurowings Technik announced that it was the first CAMO organization in the Lufthansa Group to complete the introduction of the AVIATAR Electronic Technical Logbook (eTLB) for the entire fleet of Eurowings’ flight operations result, paper-based processes in the cockpit, such as the documentation of pre-flight checks and the recording of technical defects by the cockpit crew on forms, which had to be entered manually and therefore with a time delay into various systems, are now redundant. By connecting to AMOS, the maintenance and engineering software used by Eurowings Technik, the digital logbook solution enables communication between crew and
Lufthansa Group already uses a variety of AVIATAR solutions: Condition Monitoring for fleet monitoring, Predictive Health Analytics for predictive maintenance and the Engineering Analytics Suite for modern fleet management. The introduction of the eTLB now marks a further milestone in the collaboration.
Matthias Gruber, Vice President Technical Fleet Management Eurowings and Managing Director Eurowings
Technik said: “The eTLB is a milestone in the digitalization of our processes in the cockpit and in maintenance. Not only does it enable us to make flight operations more efficient, but the replacement of paper processes also represents a decisive step towards greater sustainability. We look forward to continuing to work with the AVIATAR team to shape an innovative, efficient and sustainable future together.”
Frank Martens, Senior Director Sales AVIATAR and Digital Products at Lufthansa Technik, added: “To meet the expectations of our partners and customers as well as our own ambitious goals, here at AVIATAR we are constantly striving to develop the best digital solutions on the market together with our partners. We look forward to continuing to drive digital transformation in aviation together with Eurowings to maximize efficiency in technical operations.”
AVIATAR’s Technical Logbook offers prefilled text blocks and automated input masks that capture technical issues of the aircraft during flight and on ground. It therefore replaces timeconsuming manual entries into paper
books and improves data quality as well as transparency. The solution works with any hardware device (e.g. tablet, smartphone or desktop computer) and provides pilots with access to aircraft status anywhere and anytime. It also offers back-up processes in case of connectivity issues. Real-time data availability, directly connected with the M&E (maintenance and engineering) system, ensures maintenance on arrival and enables a seamless pilot-tomaintenance collaboration — leading to decreased turnaround times and costs. In addition, the standardized data structure helps airlines to gain insights into trend analytics.
Eurowings: As the value airline of the Lufthansa Group and thus part of Europe’s largest airline group, and with its clear positioning as Europe’s value carrier for leisure and business travelers, Eurowings clearly distinguishes itself from the ultra-low-cost carrier segment, allowing its customers to fly affordably and flexibly with numerous booking options and extras as well as customer-friendly services. With its value concept, the German airline is responding to the core needs of today’s air travelers: even greater flexibility, comfort and sustainability. Eurowings offers direct flights to around 150 destinations within Europe. With 13 international bases — including Mallorca as Europe’s number one vacation island — the Lufthansa subsidiary is one of the largest t leisure airlines in Europe. It currently has a fleet of around 100 aircraft and employs over 5,000 people. Read the full story on Aircraft IT Website
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– One enterprise solution supporting airframe, engine, component, ground equipment, facilities maintenance and operations
– Enhanced by AI and machine learning, tailored for aircraft operational excellence
– IoT data gathered in real time from every inch of the aircraft to automate maintenance management
– Trusted to support safety and maintenance requirements, from regulatory compliance to maintenance planning and execution
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products and services, announced in mid-December 2024 that it has launched its new Reliability Solutions. Starting with the “Engineering Analytics Suite”, Reliability Solutions will consist of multiple applications that can be enhanced with feature extensions tailored to individual customer needs.
The one-stop-shop product for all reliability needs enables its users to gain insights and identify highlights within the data, supports root-cause-analysis & authority reports, and tracks actions including their effectiveness. The customer-centric solution was developed in co-creation with partners and customers.
With the go-live of its first available application, Engineering Analytics Suite, within the new AVIATAR Reliability
containing charts on fleet performance indicators. Collaboration between user groups like Technical Fleet Managers, Reliability Managers, Maintenance Control Center Experts and Trouble Shooters is enhanced by creating customized dashboards that can be easily adapted by adding alert and target levels, comments and changing the chart size as well as appearance. This is designed to enable dialog on performance indicators and empower users to collaborate and dive deeply into data when required.
The Engineering Analytics Suite combines data sources such as live aircraft data and information from M&E (maintenance & engineering) systems to enable holistic analysis and reporting on fleet reliability. It provides the data in
a self-explanatory user interface and will use AI technology for natural language processing to improve manually entered data during flight operations. More extensions for this application will be available this year, including reporting and case management.
Dr. Jan-Philipp Graesch, Product Lead Reliability Solutions at AVIATAR said: “Simply providing our customers with a Fleet Performance solution was not enough. Thus, we were looking for a centralized application that could integrate multiple available data sources and still provide a self-explanatory interface for performance monitoring as well as root cause research and analysis. Thanks to many workshops with our customers and our Lufthansa Technik engineers, who are part of our Digital Tech Ops Ecosystem, I am excited to see the Engineering Analytics Suite now live. It goes far beyond fleet performance, and in 2024 there will be more to come, enabling best-in-class data monitoring and alerting of repetitive defects.”
AVIATAR: Launched in 2017, AVIATAR is the independent platform for digital products and services
developed by Lufthansa Technik. The platform offers its users digital products ranging from predictive maintenance to automated fulfilment solutions. AVIATAR combines fleet management solutions, data science and engineering expertise to provide a comprehensive range of integrated digital services and products for airlines, MRO companies, OEMs and lessors, that seamlessly integrate with physical fulfilment in Tech Ops and beyond.
Lufthansa Technik: The Lufthansa Technik Group is one of the leading providers of technical aircraft services in the world. Certified internationally as maintenance, production and design organization, the company employs more than 22,000 people in dozens of locations around the globe. Lufthansa Technik offers the full range of services for commercial, VIP and special mission aircraft. The portfolio includes maintenance, repair, overhaul and modification of airframes, engines, components and landing gears, as well as the manufacture of innovative cabin products and digital fleet support.
Read the full story on Aircraft IT Website
KeepFlying® was excited to announce in late October 2024 that it has been selected to participate in IAG’s Hangar 51 Accelerator Program. Their innovative solutions will be trialed over twelve weeks within Iberia’s engine maintenance and repair operations.
As part of the program, KeepFlying® will enable Iberia to test the use of AI and automation to generate their production plans for incoming engines. Our solution aims to reduce the time required to produce these plans from hours to minutes. In addition, users will be able to create individualized forecasts based on fluctuating demand and capacity all the way down to the task level. This will enable Iberia to run advanced simulations quickly and effectively.
Stay tuned for more updates as we move forward in this exciting program.
Read the full story on Aircraft IT Website
In early January 2025, flydocs, the aviation global leader in digital records, asset management, and engineering services, announced that it has signed a five-year agreement with Avianca, the largest carrier in Latin America, to digitize and streamline the records and asset management of its fleet of over 140 aircraft
Avianca, founded in 1919 and recognized as 2023’s Most Punctual Global Airline by the aviation data firm Cirium, will receive a seamless interface of flydocs’ platform’s enhanced integration to Digital Records Management.
This complements the airline’s existing partnerships with flydocs Digital Tech Ops Ecosystem partners AMOS, the leading maintenance and engineering (M&E) software and AVIATAR, a standalone platform for data-driven digital
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revolutionize customer engagement, as we stand committed to prioritizing significant and positive experiences for our customers. We are delighted to join forces with Avianca, as it takes on its digital transformation journey and by utilizing Digital Records Management (DRM), our core records management solution, we aim to provide improved operational efficiencies leading to cost savings and enhanced customer satisfaction. Being selected as their customer solution partner of choice truly reflects our commitment to supporting airlines in the Americas. We look forward to collaborating across our Digital Tech Ops Ecosystem to make Avianca’s journey completely digitized within aircraft maintenance.”
Francisco Lalinde, Vice President of Engineering and Maintenance at Avianca stated: “Following our commitment to being a competitive, efficient and sustainable airline, we are excited to announce this strategic alliance with flydocs considering that they are a global leader in digital records and asset management that will support our transformation journey with streamlined DRM software and holistic solutions. This collaboration will amplify our operational efficiencies, as we look forward to digitizing our aircraft maintenance records with improved data accuracy, real-time Information, and compliance management.”
flydocs: As an asset management solution provider with the aviation industry’s most comprehensive solution for creating value out of aircraft maintenance data flydocs offers the
tools and expertise that allow all industry stakeholders to drive sustainable innovation to help build the future of the commercial aviation asset lifecycle. Recognized as a global leader in digital records management, flydocs was founded in 2007 and is 100% owned by Lufthansa Technik. With over 300 employees in multiple locations spread across the globe, flydocs is trusted by over 75 airlines, lessors, and MROs to deliver measurable long-term operational and cost efficiencies.
Avianca: Comprised of Avianca, a Star Alliance member, LifeMiles, and Avianca Cargo, in passenger transportation, Avianca is the leading airline in Colombia, Ecuador, and Central America, with over 104 years of operation since 1919. It has one of the largest air operations in Latin America with 150 routes, nearly 710 daily flights, and a fleet of 140 Airbus 320 and Boeing 787 Dreamliner aircraft, connecting over 75 destinations in 25 countries in the Americas and Europe. In 2023, Avianca obtained first place in the “Global Airlines” category in the punctuality index of the specialized consulting firm Cirium and transported more than 32.2 million customers with the operation of more than 213,000 flights. Its loyalty program, LifeMiles, is one of Latin America’s largest, with over 14 million members and 600 allied brands. In cargo transportation, Avianca Cargo is the leading operator in different markets in the Americas, with 68 destinations in its route network and the mid-sized cargo fleet with the lowest environmental impact in the region.
On November 7, 2024, Conduce’s eTechLog8 achieved a remarkable milestone as the first electronic tech log system used by an aircraft operating at Antarctica’s Troll Research Station. Smartwings, which operated the flight on a Boeing 737 MAX 8, went fully live on eTechLog8 earlier this year.
Smartwings first entered Antarctica in 2022, bringing a Boeing 737 MAX to Troll Airfield as part of a specialized operation to support the Norwegian Polar Institute. With a 3,000-meter runway carved from ice, the airfield sits at 1,232 meters above sea level and requires rigorous safety checks and equipment preparation. Crew members, who undergo survival and specialized landing training, closely monitored weather patterns and runway conditions in real time through satellite-linked communications, ensuring that the MAX 8 could safely operate on the icy surface.
Smartwings chose Conduce’s eTechLog8 to replace paper logbooks with a real-time, electronic solution that integrates seamlessly with existing airline systems like OASES and internal CAMO/Flight Ops systems. After a rigorous evaluation process, Smartwings found Conduce’s eTechLog8 to be the ideal choice due to its proven track record with
types and regions.
Smartwings use rugged Dell tablets for eTechLog8, provided by Conduce, which bring
significant benefits in challenging environments, especially the freezing temperatures of Antarctica. These tablets are durable enough to withstand heavy usage in varying conditions, providing Smartwings with a reliable, robust platform to access and update technical logs, defect findings, and maintenance information in near real time during this mission.
Global connectivity (provided by eTechLog8’s 5G SIM) is a critical factor for airlines, that rely on uninterrupted data transmission to support near real-time updates and compliance. Airline operators often express concern over network coverage, especially in remote regions where even basic
connectivity can be limited or unreliable. However, eTechLog8’s performance during Smartwings’ Antarctic flight demonstrates that consistent, high-quality connectivity is achievable even in isolated locations like Troll Research Station. eTechLog8 maintained a steady connection, allowing essential data to flow seamlessly between the aircraft and support teams. This success in extreme conditions highlights how advanced connectivity solutions can now extend reliable service far beyond urban hubs, reassuring airlines about the reliability of global tech log systems in their operations across diverse and challenging environments.
In early November 2024 eTT Aviation, a leader in aviation management software solutions, was proud to announce an exciting new integration partnership with Automated Systems in Aircraft Performance, Inc. (ASAP), a trusted provider of advanced runway and enroute analysis tools. This strategic collaboration is set to enhance eTT Aviation’s Flight Planning System, providing airlines and operators with another option for precise weight limitation calculations for safer and more efficient flight planning.
Through this integration, eTT Aviation’s SkedFlex Flight Planning System will incorporate ASAP’s runway analysis to determine maximum takeoff and landing weight as well as any limitation computed during enroute analysis for drift down weight limitations. This collaboration is designed to optimize the accuracy of flight plans, ensuring compliance with operational safety standards while maximizing payload efficiency.
“Our partnership with ASAP is an important step in reinforcing our commitment to providing
comprehensive, data-driven flight planning solutions,” said Tom LaJoie, President and CEO of eTT Aviation. “By integrating ASAP’s precise weight analysis tools, we can offer operators more informed and efficient decision-making capabilities, ultimately enhancing safety and optimizing performance.”
“We are excited about the unique potential this new partnership unlocks” said Cecil W. Teets President and CEO of ASAP. “By seamlessly integrating our STAR system with eTT Aviation’s SkedFlex Flight Planning solution, we are poised to drive unparalleled operational efficiency for our operators. This integration will enable real-time data synchronization, ensuring more precise and reliable calculations that will further enhance both flight safety and operational efficiency. At ASAP, delivering exceptional customer satisfaction remains at the core of our mission. This strategic alliance empowers us to exceed the evolving demands of our current and future customers, while reinforcing our competitive edge in an increasingly dynamic and fast paced aviation landscape.”
The journey of OK-SWB from Prague, with stops in Abuja and Cape Town, and then onward to Troll, underscores the rigorous planning and innovation required for such remote operations. This successful mission to Troll Airfield is a promising indicator for airlines considering electronic logbooks but worried about connectivity in remote regions, proving that even Antarctica can support robust digital communication.
The combination of Smartwings’ logistical precision and Conduce’s cutting-edge electronic tech log solution has set a new standard in aviation technology for flights in harsh and isolated regions.
Accurate
Calculations: Ensures maximum takeoff, landing and driftdown weight limitations are factored into flight plans for optimal safety and performance.
Enhanced Operational Efficiency: Streamlined data integration allows dispatchers and flight planners to easily access vital runway and enroute weight data, saving time and reducing potential errors.
Improved Compliance and Safety: Incorporating ASAP’s trusted analysis helps ensure adherence to industry safety regulations and enhances operational risk management.
User-Friendly Integration: The new integration is seamlessly incorporated into the eTT SkedFlex Flight Planning System interface, providing users with an intuitive experience that simplifies complex calculations.
Dana Knight, Product Director at eTT Aviation, added, “This partnership will significantly bolster our Flight Planning System, offering a seamless blend of real-time data and advanced analytical tools that give airlines the confidence they need to optimize routes without sacrificing safety. We are excited to see the positive impact this will have on our clients’ operations.”
Read the full story on Aircraft IT Website
In mid-January 2025, global aviation software specialist, Ramco Systems announced the release of version 6.0 of its Aviation Software — a revolutionary product release designed to transform M&E and MRO operations with AI-driven insights, advanced automation, and seamless integration. An integrated solution with modules for Contracts, Engineering, Planning, Maintenance, Supply Chain Management, Finance, ePUBS and advanced mobility capabilities, Ramco Aviation Software 6.0 is built to handle the challenges of tomorrow.
The release introduces many unparalleled features that enable organizations to digitally transform their maintenance execution processes, as well as their management of flight safety, materials and commercials, with some of the key features and modules including:
Engine MRO Module: A cutting-edge module designed exclusively for Aviation Engine Maintenance, Repair, and Overhaul (MRO) operations, providing unparalleled precision and efficiency in engine maintenance management.
Maintenance Control Centre (MCC) Hub: To facilitate seamless operations, and provide MCC personnel with the capability to review aircraft readiness for upcoming schedules.
Planning (MRP) Module: A proprietary module to enhance the organization’s planning and optimization capabilities through optimization of resource allocation and scheduling.
Graphical Quote Comparison Tool: To streamline the decision making process for purchases, and enable organizations with useful insights that help determine the best option.
Ramco Aviation Software 6.0 empowers organizations to: prevent unexpected failures with precision management of parts; streamline documentation processes, making compliance a breeze; stay ahead of issues with predictive analytics, reducing unplanned downtime; enhance operational efficiency with automated workflows and advanced material allocation; optimize supply chain, cutting costs and boosting productivity; and embrace digital transformation for seamless MRO experience.
Purchase Automation Framework: A robust framework that streamlines purchase order management with a one-time setup of automation rules
Enhanced Pricing Solutions: The addition of enhanced capabilities to its pricing solutions, to enable organizations streamline billing and invoicing.
Read the full story on Aircraft IT Website
In early January 2024, Veryon, a leading provider of information services and software solutions for the aviation industry, announced its acquisition of RCMBT, an Ontario, Canada-based insights provider of parts reliability analytics for OEMs, regional airlines, and cargo operators. For over 20 years, RCMBT has delivered advanced decision-support technologies for the aerospace industry to optimize fleet reliability and performance. This strategic acquisition enhances Veryon’s portfolio by integrating advanced parts forecasting and cost analysis tools, enabling operators to further minimize unscheduled maintenance and improve aircraft availability.
RCMBT’s advanced parts forecasting and cost analysis tools in combination with the Veryon Diagnostics platform will provide direct visibility into part replacement cost and repeat defect monitoring. Aircraft operators can proactively resolve recurring issues and optimize maintenance schedules with even greater accuracy through machineenabled pattern analysis and algorithmdriven failure predictions.
Operators have already experienced remarkable results with RCMBT’s data capabilities. Envoy Air reduced unscheduled downtime by 14% using
RCMBT’s platform, while Bombardier cut costs by 40% and achieved 95% proactive accuracy.
Beyond enhancing product offerings, the acquisition will also help Veryon strengthen relationships with OEMs and align with its broader vision of leading the aviation industry into a new era of predictive, AI-driven solutions. Veryon and RCMBT customers can continue to expect uninterrupted 24/7/365 support and ongoing product enhancements. The acquisition will allow both companies to offer a more comprehensive selection of solutions while maintaining both providers’ trusted reputations and brand attributes.
Since 1973, Veryon has been at the forefront of aviation maintenance technology by growing through key acquisitions such as CaseBank, Flightdocs, and Rusada. Today, the company serves over 7,600 customers in 175 countries, supporting more than 75,000 users and covering over 25% of the world’s commercial fleet.
Read the full story on Aircraft IT Website
Holger
Barth, Head of AMOS Competence Center and Technical Documentation, Condor Airline reviews Condor’s experience of adopting a digitial archive records solution to seamlessly manage fleet documentation
Ournew CEO Peter Gerber
ROAM is an advanced aircraft technical records archiving solution and provides operators and asset owners alike, a cost-effective solution to store, audit and share records with various stakeholders.
Built-in search and filtering features facilitate record keeping and data management, providing manpower effectiveness, enhanced quality, and reduced risk. Stay on top of the management of dayto-day fleet maintenance, get in an instant the compliance status of your projects and save time of end of lease projects.
Contact us to explore how we can ease your operations.
Soon after Condor started, it was taken over in 1961 by Lufthansa and was part of the Lufthansa group for many years until 1997 when the airline became part of the Thomas Cook Group. However, since that business’s collapse in 2019, Condor has had a very challenging time. The company had to be rebuilt in a new way and we
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had to re-invent Condor as a new business. An investing company acquired 51% of the business in 2021 and invested in a new fleet of more modern aircraft: since 2022, we have been ‘the striped airline’ with a new eye-catching livery and there is also a new CEO who joined this year.
The company profile is that Condor has been flying since 1956 and currently serves about 90 vacation destinations; it is Germany’s most popular vacation airline with a new striped livery inspired by beach towels and parasols. At the end of 2022, we inducted the first aircraft for the planned fleet transformation, an Airbus A330neo. The future fleet will include 62 aircraft, all Airbus and all with neo engines: all fuel efficient, low emissions and low noise which will soon make us the
Aircraft of the next generation
A320ceo. At the same time, we phased in 16 Airbus A330neo, four A330ceo, which were interim aircraft for the transition, as well as one A320neo and one A321neo. Our average fleet age, will fall from nearly 20 years to less than half of that, eight and a half years, by the end of 2024 (figure 3).
Refleeting 12/2021 – 06/2024
However, changing to a new fleet takes a lot of effort and energy. Since November 2021, when we started the re-fleeting process, and up until the time of writing, we had phased out 16 long-haul Boeing 767s, two 757s, four Airbus A330ceo and four
This is all good but it leads to a challenge.
Average fleet age
12/2023: 20 years
12/2024: 8.5 years
“…we phased in 16 Airbus A330neo, four A330ceo, which were interim aircraft for the transition, as well as one A320neo and one A321neo. Our average fleet age, will fall from nearly 20 years to less than half of that, eight and a half years, by the end of 2024…”
Aircraft do not travel light: they carry with them lots of documents which have, traditionally, been recorded and saved on paper. Delivery of the paperwork and the records is crucial for keeping contracts. The good thing is that most of the document checks are performed online today, based on scans and digital systems, making it a little bit easier. In keeping with that, we have developed a vision for Condor and the vision is to have a digital CAMO. It’s not just one project but rather it’s a jigsaw (figure 5).
The vision of a digital CAMO
The main part of this jigsaw in our airline community is AMOS, the main M&E system and, as part of that, we’ve already started to issue iPads for the maintenance team. We have added a technical library to it and have started using AMOSmobile. That might seem like just one step but, anyone with experience of this will know that, if you want to have an eSignature approved, getting authority approval takes a little bit longer; so, the next step was that we were waiting for that approval by summer 2024.
Our new fleet gives Condor a good framework with connected aircraft and they all have the full FOMAX connectivity package, our pilots are also already equipped with EFBs. As a logical consequence, we are part of the AMOS Swiss-AS ETL project as a founding group customer and, after all the paperwork has been done, it needs to become part of a digital archiving solution. This was one of the things that we started to source and found it a good solution. It’s what I want to talk about in this article.
For the first step we started to directly scan our maintenance records into the MRO system: we had scanned previously, although not directly into the MRO system, but it did mean that we had lots of scans already available (figure 6).
“The logical solution is Intelligent Document Processing (IDP), let the scans go through a system, detect the document type and what it is, perform automatic checks, sort it automatically, perform a gap analysis, count pages, check stamps… all things that consume a lot of time and people unless we can make it a more automated process.”
First step: Directscan
Logical consequence: IDP
IDP: Intelligent DocumentProcessing
- Detectionof Doc Typesand Indexes
- Automated checks
- Automatedsortings
- Gap analysis
- Links to AMOS
The second step was to put those scans into a digital archive. However, if you simply scan your paper documents and put them into a digital archive and do digitally what was done on a shelf before, that is not digitalization, it’s just print but in a PDF format. The logical solution is Intelligent Document Processing (IDP), let the scans go through a system, detect the document type and what it is, perform automatic checks, sort it automatically, perform a gap analysis, count pages, check stamps… all things that consume a lot of time and people unless we can make it a more automated process. Finally, of course, we want it to link back to AMOS so that our staff can be looking at AMOS, see a work order and, if they want to see the
dirty fingerprints, there should be a link where the user can click and see the scan of the original document.
With all this, we conducted a selection process and looked at many solutions from big providers for document processing, including AI providers; but finally, and considering our needs and future ambitions, our choice was ROAM from Gamit. Here is a brief description of the ROAM ecosystem.
Anthony Wilkinson, Business Development Manager from Gamit in the UK ROAM is a piece of software for which there was a need. Gamit actually operates an airline, Tailwind, an ACMI based in Türkiye and we were facing many problems, specifically with aircraft records.
So, we decided to see whether we could solve those problems and, in doing that, we started developing software and situations that can help us better manage our costs and everything.
ROAM itself, can take a paper document or a digital document, layer it with OCR and it will then extract metadata from that information to enable the system to push everything into a very indexed and searchable situation. Figure 7 shows the range of capabilities in ROAM.
The ROAM ecosystem address’s the end to end process
I’ve tried to describe this concept in figure 8.1.
Intelligent Document Processing
Condor
• Improved maintenance document management
• Reduced risk from missing documents
• Documents ready for audits at short notice (Status feature)
• Reduced manpower requirements – valuable resources can be allocated elsewhere
• Avoidance of penalties – End of Lease
• A Professional Airworthiness Document Management solution.
My way of describing it would be to say that ‘ROAM turns your documents into a Google because, for everything you need to find, you can type in the OCR search bar and it is right there for you. it can highlight all of the search terms that you’re looking for on the page, so that you can see that happening, and it does everything that you need. ROAM is particularly good when it comes to aircraft transitions and is able to do things with end-of-lease binders very quickly.
The area bounded by the green line is the Condor area and on the red side is the ROAM environment. At the start, it is hybrid; there are papers, scans and digital documents. There is nothing unusual in this but we have to try to merge them all into one common process to have one common outcome. This is what we developed with ROAM. At the time of writing, we had to manually enter the scans into the system as our eSignature was not yet fully approved; but we put the data into the system very directly and push it into the ROAM environment. We do the same with our AMOS metadata: AMOS can generate lots of reports triggered by starting execution of maintenance, time base whatever you want. We also push those metadata to ROAM which then analyzes the documents but not just adding an OCR layer; it really generates structured data: document type, document
“…there
are papers, scans and digital documents. There is nothing unusual in this but we have to try to merge them all into one common process to have one common outcome.”
A2K build up based on: • AMOS standard reports • Spec 2500 Reports
8.3
He used to have to look to see whether his AD has been performed with the work order, find it, and he might find that somebody asked for the dirty fingerprint, the old way, which workpackage is it in, where is it stored and where to go to find it. Now and in the future, all he needs to know is that there’s a link, click on it and he’ll be fine.
structure called A2K and we want to build it up automatically. Readers will know about SPEC2500 Aircraft Transition Records, they have a structure, the A2K binder has a structure and lessors also have structures. Sometimes they like how we do it, sometimes they want it done in a different way; the basic content is usually the same. So, it’s, build a folder structure or a template, how to put the paperwork together so that the system knows ‘this is an AD (Airworthiness Directives) note, to the AD note I add a service bulletin, I have a dirty fingerprint, I put it into a folder, set it up there and I can present this to the airline, to the lessor, to the authority.’
By building up those folders automatically, on the fly, while the system is running, we gain daily audit compliance. My dream is that, when anybody calls me to report that they are phasing out an aircraft, I can simply say, ‘send me an email’ and then I can send them the A2K binder. ROAM enables us to build the A2K binder for each aircraft to the template that the particular lessor wants. Each aircraft has its lessor, each owner has access to the records for their aircraft and they will be organized in the way that the lessor requires. We always try to encourage lessors to accept the A2K which is an international standard because we want to avoid having too many templates to manage or folders to move but whatever they want will be possible with ROAM.
The next thing and a very important point for us working in an outsourced system, is having many base maintenance events that are performed by another company so that we don’t always have full control of the paperwork. That said, we want to have an automatic check of the task cards. Maybe it’s not necessary for a part CAMO organization to have the task card and details, but if you do get it, you can be sure that your records are fine; and, when the lessor or the auditor sees them, it makes a basis for discussions.
Our idea was to scan the document, detect the stamp areas and show that it is stamped; at least a logical check. This automated extended GAP analysis was also provided by ROAM and, as I said, it was a really important issue for us, especially with the 30 years old records that we have.
We have digitized that process and we now scan in our receiving documents plus we have Euro-pallets full of the old filing folders. When we return an aircraft, all the aircraft documentation is easy to take out of storage and send with the aircraft. Then we come to our receiving. We were, at the time of writing, in the process of digitalizing them to put them directly into ROAM. Also, as I have already mentioned, all of the important information comes from AMOS. If we have a closed workpackage, we have the labor bookings, with the labor booking we have a link to the certificate and then we can sort those into the workpackage. One idea is to throw away the form 1 after it has been scanned because after installation, it’s obsolete anyway. However, the materials department disagree with that because we might want to sell the part so keep the form with the part. But we do have it scanned. How we handle this with the paperwork was not yet decided at the time of writing.
Now, let’s look at the project and the timeline. It did not take years even though there were some hiccoughs along the way. We started the project officially in November2023 and, as already mentioned, we are going through a phase of returning many aircraft so our resources are very much bound into lease returns. In the first three months using the system, we put all of our resources together with Gamit and ROAM in delivering aircraft Specs and starting to work with the system and learn to know the system better. Since March 2024, we have set up the interfaces between AMOS and ROAM, the first ones, and also transferred data on a business basis. That wasn’t for all the aircraft, we started with the new ones which was easier because we had control of all the documents and there was not too much of a backlog (figure 9).
“Since May 2024, we have started to upload more data and to train the system and, step by step, we will also start uploading more historical records…”
In figure 9 you can see one of our new aircraft set up directly in ROAM, you can see the structure of the fleet with the engines installed as they are installed. You can select the workpackage and then you see the content of the workpackage indicating what document type it is, what index number. That enables you to look for a work order number in order to find the work order whose number you typed in. This supports all of the automated searches, and is much more efficient and powerful; it also has a good UI and usability that makes it very easy to flip through the pages.
Since May 2024, we have started to upload more data and to train the system: following that and, step by step, we will also start uploading more historical records; our realistic goal was that, by October 2024, we would have a full live system for our workpackages, direct records and archiving system (figure 10).
The project
That has been our story at Condor: it has been a pretty straightforward project made better by the quality of IT partner we selected. If you are embarking on or even considering embarking on a similar project, then I hope that this case study will make useful reading for you.
Holger Barth has 30 years of experience in aviation, starting as system engineer for structures, engines and APU. He has also worked as design and compliance verification engineer within Lufthansa Technik and has implemented various IT solutions. With a strong engineering and operational background plus AMOS and IT knowledge, he joined the Lufthansa AMOS implementation and process standardization project in 2018 before taking over responsibility for Condor’s AMOS Competence Center and Technical Documentation department in 2021.
As Germany’s most popular leisure airline, Condor has been taking its guests to the world’s most beautiful holiday destinations for over 66 years. Every year, more than nine million guests fly with Condor from the nine largest airports in Germany, from Zurich in Switzerland and from Vienna in Austria to around 90 destinations in Europe, Africa and America. Condor operates a fleet of over 50 aircraft, which are maintained by the company’s own maintenance operation Condor Technik GmbH.
ROAM provides airlines, MRO’s and lessors across the globe with an agile platform, integrating with leading maintenance and planning systems to deliver a secure, cloud-based solution to manage an entire fleet’s aircraft air worthiness records, supporting audits, transitions and end of lease requirements. Gamit has re-engineered traditional storage methods for aircraft records, by using the most advanced automatic technologies to provide comprehensive levels of indexing and powerful search capabilities, using embedded OCR.
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VENDOR JOB CARD: IFS
As Vice President, Aerospace and Defense Industries, Rob Mather leads the charge on IFS’s global A&D industry marketing strategy, while also supporting product development, sales and partner ecosystem growth. Rob has over 15 years A&D sector experience, having held a number of strategic R&D, Presales and Consulting positions and, prior to his current position, was instrumental in building and leading the global A&D Presales Solution Architecture team at IFS, playing a key role in a number of customer success engagements. He holds a degree in Aerospace Engineering from Carleton University in Ottawa, Canada.
Aircraft IT: Your name and job title, and the name of the company?
Rob Mather, VP, Aerospace & Defense, IFS
Aircraft IT: How did IFS get started?
Rob Mather: In the early 1980s, four Swedish engineering undergraduates found themselves an interesting summer job helping a nuclear power plant in southern Sweden carry out its annual maintenance
review. To be able to work 24-hour shifts and be on hand to respond immediately to issues that arose, they set up a tent and camped directly outside the power station. The students spent the entire summer working close to the customer, helping to organize and streamline the nuclear power plant maintenance processes. But more importantly, they delivered on their promise of round-the-clock responsibility for their undertaking, in the process re-organizing the entire
review procedure and creating the embryo of IFS’s world-leading asset lifecycle management software. Believing in the power of industry focus, since then, IFS has acquired Mxi Technologies and EmpowerMX — both companies built from the ground up to address the specific needs of aviation maintenance and equally customer obsessed. We’ve now taken the best of what all three companies had to offer to create industryleading aviation maintenance solutions.
“We are customer-obsessed — we are industry experts that partner with customers to realize their competitive advantage now, and into the future.”
Aircraft IT: What is the guiding business principle that drives IFS?
RM: We are customer-obsessed — we are industry experts that partner with customers to realize their competitive advantage now, and into the future. Multiple customer choice awards suggest that we are on the right track.
We always deliver value — from every corner of the organization, we work closely with our customers when developing and implementing solutions to ensure they deliver value. That’s why analysts repeatedly name us as an industry leader.
We foster a culture of collaboration — We are a global, diverse organization with twice the industry’s average employee tenure.
Our core values consist of being Agile, Collaborative, and Trustworthy. Trustworthiness, in particular, is of key importance in an industry like aviation.
Aircraft IT: What has IFS’s greatest business achievement been to date, and why?
RM: I could be glib and say that IFS was just declared the number 1 software company in the world by The Software Report in their Top 100 Software Company rankings, but that’s not really what you’re after. Instead, I’ll highlight that IFS is the number one choice among all commercially available maintenance systems among the world’s largest airlines.
The world’s largest airlines present five key challenges that are different or at least deeper than smaller airlines:
• The depth of functional capabilities required to drive the business — particularly in compliance;
• The ability to handle multiple operating certificates in a single organization;
• The importance of cybersecurity;
• The scalability to meet the performance needs of massive fleets;
• The flexibility to integrate into the most complex of system landscapes. Addressing those issues is hard and takes dedication.
Having solutions to meet those challenges successfully for the largest airlines (and defense forces) means that we can leverage that capability and expertise for all our customers big and small. I think that’s our greatest achievement.
Aircraft IT: What have been your disappointments and what have you learned from them?
RM: In the past, it has been disappointing to see our customers not taking advantage of all IFS has to offer, not realizing the true value that the system could unlock. There are many reasons this can happen to any organization: decisions made over the course of an implementation project, or drift over years of operating a system through multiple upgrades and the development of new features not part of the original scope, being examples. To ensure our customers were really getting the most out of their investment, we completely restructured our organization around value engineering and value assurance, and we also created IFS Success. IFS Success is a program designed to ensure that we continue to deliver maximum value to our customers over time — post go-live and beyond, staying even closer to the customer.
Aircraft IT: In a sentence, how would you summarize what IFS does for aircraft maintenance customers?
RM: IFS delivers engineering and maintenance planning and execution systems to the world’s premier airlines, MROs, and defense forces, driving compliance pervasively from the ground up and transforming maintenance operations to increase efficiency, predictability, profitability, and quality of service.
Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?
RM: Anyone that answers anything other than AI right now might be living under a rock. AI has the power to be transformative to aviation maintenance even under existing regulatory frameworks. AI can be applied to optimize maintenance scheduling — from when and where to do maintenance visits, to how to order tasks
“If our customers say that IFS helped them to improve their maintenance practices and compliance and thereby improved the safety of their passengers, we’ve done something right.”
within a visit, down to which technician to assign to which task. AI can make the technician’s life easier by changing how they interact with their documentation and with their data — speeding up research and supporting them through decision making processes. At a time when one of the most pressing issues is the licensed technician shortage, anything that makes a technician more efficient is critical. AI can also optimize supply chains and is a game changer in predictive maintenance. Many of the previous ‘next big things’ we might have mentioned, from automation to predictive maintenance itself, are now fully intertwined with AI. When we look back, the application of Industrial AI to aviation maintenance will be a significant inflection point in the history of the industry.
Aircraft IT: What do you want your customers to say about IFS?
RM: IFS Cloud for Aviation Maintenance is the undisputed leader in the industry when it comes to compliance. Whether it’s configuration management, maintenance program management, or AD compliance, and ultimately compliance drives safety. If our customers say that IFS helped them to improve their maintenance practices and compliance and thereby improved the safety of their passengers, we’ve done something right.
Aircraft IT: Robert Mather, thank you for your time.
RM: Anytime, and thank you for the opportunity.
Chris Ranno, IT Manager at King Aerospace shares How eTT Aviation’s MISA Transforms King Aerospace’s Operations for Scalable Growth and Success
Aircraft maintenance company King Aerospace has been in business for 30 years, repairing and painting aircraft, and managing interior design for private and military customers. In this case study, we’ll explore how MISA (Management Information System for Aviation), from eTT Aviation, has played a pivotal role in improving our operations, enhancing efficiency and positioning us for sustainable growth.
First, a little bit of history. King Aerospace first met eTT Aviation in October 2005, and became a MISA customer to support a government CLS (Cargo Loading System) contract, as well as the MRO Operation. Since then, King and MISA have always had a strong relationship, working closely together in a longterm partnership focused on continuous improvement and customization. The close collaboration between King Aerospace and MISA demonstrates a commitment to aligning the system’s capabilities with evolving operational needs, underscoring the effectiveness of MISA, adapting to industry specific challenges and enhancing operational efficiencies.
“The close collaboration between King Aerospace and MISA demonstrates a commitment to aligning the system’s capabilities with evolving operational needs…”
The King Aerospace culture is grounded in teamwork and is illustrated in the video above.
Understanding the culture at King Aerospace, gives you an idea of what we’re about and what we believe in, and that moves us on to how our culture is synergistic with the eTT Aviation core values. eTT Aviation and King Aerospace share a deep commitment to excellence, innovation and reliability, which form the bedrock of those core values (figure 1).
Both organizations prioritize operational efficiency and customer satisfaction, striving to deliver cutting edge solutions that enhance performance and drive growth. eTT Aviation’s dedication to seamless integration and continuous improvement mirrors King Aerospace’s focus on advancing their operational capabilities and exceeding industry standards. This alignment of values fosters a strong partnership where shared goals and principles ensure that both companies work collaboratively to achieve mutual success and elevate their services within the aviation industry.
As you can see on the right of the figure, we have the background of our cornerstone principles, which match up to eTT Aviation’s core values, on the left, in a direct match. I think that it’s very important when it comes to a company being able to operate with any vendor, that the cultures match and that there are synergies between the two, so that, anything that we do will work.
In the following video there is a brief look at the eTT Aviation story and a little bit about their background.
Now, I want to look at what MISA is and what it has done for our corporation. MISA stands for Management Information System for Aviation and it offers an integrated solution for aviation management, combining tools for accounting, maintenance, inventory and flight operations with training, HR, payroll, technical documentation, government contracts and flight school management. This comprehensive system
streamlines processes, improving efficiency across diverse areas and aviation companies (figure 2).
MISA offers an integrated solution for aviation management, combining tools for accounting, maintenance, inventory, and flight operations with training, HR, payroll, technical documentation, government contracts, and flight school management.
This comprehensive system streamlines processes, improving efficiency across diverse operational areas in aviation companies.
Figure 2
In figure 2, you can see the software as seen on the screen, with the look and feel optimized for ease of use. It’s very user friendly with links giving us the reports that we need or the modules that we are used to seeing. It’s a web-based environment that we have now adopted into our environment and that works well with our users. We originally worked with the older application, and it has been a pleasure to see all the upgrades and advancements that the newer modernized version is offering (figure 3).
Automatic ordering based on inventory levels
Detailed log tracking every movement of a part
Ability to set up qualified vendors
Ability to track rotables, consumables, tools, support equipment, etc.
Ability to kit parts and issue kits instead of individual parts
Ability to create assemblies and sub-assemblies
Figure 3
to track parts separately by location, owner, part type, part category, etc.
“It’s very user friendly with links giving us the reports that we need or the modules that we are used to seeing. It’s a web-based environment that we have now adopted into our environment and that works well with our users.”
Looking at inventory management, MISA can provide automatic ordering based on inventory levels. It ensures timely replenishment, reduces stock outs and over stocking, and minimizes downtime by keeping critical parts available as well as providing detailed log tracking, which provides the transparency and accountability, essential for compliance and accuracy while setting up qualified vendors, maintaining high quality and mitigating procurement risks. MISA can also track various inventory types, which improves efficiency by managing all critical items.
A bit more on the inventory management. In figure 4 are additional screens that we have laid out to give you an idea of the software itself.
Figure 4
But it also has an ability to kit parts and create assemblies to streamline maintenance and inventory processes by reducing assembly time and simplifying part organization. MISA can also track parts by location, owner, type and category, which enhances management effectiveness, ensuring quick and accurate access to parts.
A module which we use quite heavily is Maintenance Planning and Tracking (figure 5).
Automation of routine maintenance records
Ability to track all parts, labor, and services performed on a work order and track its progress against your budget/forecast
Integrated with inventory - updates are made in real time
Automatically generate invoices from work orders
Ability to create customer-specific pricing options
Ability to segregate contractors from other customers' work orders
Figure 5
Ability to track constraints against all rotable parts, tools, and support equipment
Here, MISA provides automation of routine maintenance records, streamlining workflows and minimizing errors, plus enhancing operational efficiency and consistency in record keeping. The system offers tracking of all parts, labor and services on a work order with budget comparisons; it improves financial oversight
“The system offers tracking of all parts, labor and services on a work order with budget comparisons; it improves financial oversight and decision making with real time integration with inventory, ensuring up-to-date records, reducing discrepancies and boosting efficiency”
and decision making with real time integration with inventory, ensuring up-to-date records, reducing discrepancies and boosting efficiency. The automated invoice generation speeds up billing, improves accuracy and enhances financial efficiency. Custom pricing options also allow tailored services, improving competitiveness and customer satisfaction. Finally, segregating contractor tasks ensures accurate tracking and simplifies billing.
It’s been a wonderful application to keep us in check when it comes to the organization of all this data in that we have benefited when it comes to audits and, especially when that happens, we are able to produce all of these reports in a timely fashion, right when they’re needed, and in a canned fashion where they’re available. It’s also easy to produce a bit more on the maintenance planning and tracking (figure 6).
Ability to create constraints based on flight hours, cycles, landing, and calendar constraints with many features and options.
Ability to easily schedule maintenance against rotable parts, tools, and support equipment and automatically reset the constraint upon completion of the work order line or receipt of the part if sent out to the vendor
Figure 6
We have tracking constraints for parts and equipment, optimizing maintenance scheduling and resource management. It can also create and manage constraints based on various factors which align maintenance with operational and regulatory needs, ensuring effectiveness, safety and, finally, efficient scheduling and automatic updates, which MISA streamlines for workflows. MISA maintains accurate equipment availability, improving the overall operational efficiency.
In our government contract management section, MISA can segregate government projects ensuring accurate cost tracking and reporting, crucial for compliance and effective financial management (figure 7).
Segregate government projectstrack all costs associated with the project
MISA’s account structure is set up to mirror the format of a Government contract – including the ability to set up the contract, the CLIN, and specific efforts, which enables the system to create Contract Fund Status Reports, allowing the contractor to show the Government how much money has been allocated, spent, and how much is left for all work performed and all purchase or repair orders associated with the effort.
MISA’s account structure mirrors government contract formats, facilitating precise reporting and compliance with contract fund status reports, which enhance competitiveness and contract maintenance. The system can also record all project funding, improving financial oversight and transparency for better management of contract expenditures. Other features include tracking, tracking government inventory and specific requirements; for example, NSN (National Stock Number — NATO), FSC (Flight Service Center), ITAR (International Traffic in Arms Regulations). This ensures regulatory compliance and effective management of sensitive items. Managing ITAR licenses ensures compliance with international regulations, crucial for handling control, parts and maintenance, and overall regulatory adherence, which is super important in our industry.
“The system’s system-wide integration ensures automatic recording of all financial transactions, improving accuracy and reducing manual errors.”
MISA’s unique accounting structure provides flexible access to financial information at both high and detailed levels, enhancing effectiveness in reporting and decision making (figure 8).
Integrated within the whole system. Anytime something is done in any of the other screens, the system books an entry.
Ability to process electronic payments and print checks
Setting dollar limits for approvals, payments, purchasing
Automatic signing of checks based on designated dollar threshold
Extensive GL default set up for automation of non-accounting entries
Figure 8
The system’s system-wide integration ensures automatic recording of all financial transactions, improving accuracy and reducing manual errors. Other areas where MISA shines in the accounting discipline include electronic payment processing, and check printing, which streamlines financial transactions, boosting operational efficiency. Setting approval limits is another thing that the system can do which maintains financial control and accountability, ensuring expenditures stay within budget. Automatic check signing is another feature, based on thresholds, which speeds up processing and reduces administrative overhead. Finally, there is an extensive GL (General Ledger) default setup for automating non accounting entries, enhancing accuracy.
accuracy and efficiency. And finally, in this area, MISA supports various compensation types, hourly salary, flat rate per diem, etc. It provides flexibility for accommodating diverse employee pay structures and ensuring precise payroll management.
This latest update which we were made aware of, Human Resources, is very effective in this area (figure 9).
“…the system can help with managing employee certifications and training which ensures regulatory compliance and enhances workforce competency”
In human resources, MISA can assist with printing employee badges for scanning tasks, which streamlines labor hour tracking and task management, enhancing accuracy and efficiency. It can customize company holidays for specific employees, improving HR management and payroll accuracy during holidays, and can also create and track shifts and shift times, supporting effective scheduling and staffing, boosting operational efficiency. In addition to that, the system can help with managing employee certifications and training which ensures regulatory compliance and enhances workforce competency. Filing MISA can also track all employee related information, which facilitates effective HR management and decision making while streamlining PTO (Paid Time Off) requests with supervisor notifications, improving HR efficiency and employee satisfaction.
The largest efficiency gain is just the ease of use that all of our mechanics as well as administration operations are enjoying in the way that they can enter all the information. But it’s not just that; it’s the customization, that eTT Aviation has
allowed which has opened the door to an amazing amount of customization you don’t see with larger companies. I think everything we have done over the years to grow King Aerospace has been thanks to eTT Aviation’s open-door flexibility on being able to develop the IT how we want it. There’s never been a ‘no’ from them. I haven’t known any negative responses to our requests or change orders since I started. That, I think, is the biggest success out of any company that works with another; it’s the fact that they can work so well together and make it work to the design that we are looking for, despite all the other customers. In fact, all the other customers of eTT Aviation have benefited from a lot of the feedback that we have given to make the program better for all.
Chris Ranno brings over 25 years of distinguished expertise in information technology and infrastructure management to his role as IT Manager at King Aerospace. Grounded in a background of IT consulting and entrepreneurial ventures, Chris has successfully traversed a diverse array of industries, consistently introducing innovative and impactful solutions. His extensive experience as a business owner has cultivated a profound understanding of operational intricacies and strategic opportunities across various sectors, empowering him to lead transformative IT initiatives at King Aerospace. Chris is renowned for his leadership marked by a steadfast dedication to utilizing technology for operational optimization and advancing the company’s critical missions.
King Aerospace Commercial Corporation (KACC) specializes in avionics, interior refurbishments, maintenance and paint for corporate and VVIP aircraft, such as the BBJ. And we believe in doing things right. Always. Our commitment to doing what we say and earning the trust of those we serve comes above all else. Our proven approach ensures that you get exactly what was promised, on time. Every time.
eTT Aviation is dedicated to providing cutting-edge aviation management software. Our mission is to streamline operations, enhance safety, and elevate efficiency for our clients. Rooted in a commitment to excellence, reliability, and customer-centricity, we aim to be the trusted partner for aviation professionals worldwide, contributing to the industry’s growth and advancing the future of aviation management. Our leadership is reflected in our software; our care and attention to detail are reflected in our customer service.
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In all areas of the operation, MISA has been an advancement, a benefit and rewarding in many areas. And in fact, what better way to demonstrate that than with user testimonials, explaining how MISA has affected them and their daily use. So here, in the following videos, are a couple of people from King Aerospace to tell you about their experience of using MISA in their work.
VENDOR JOB CARD: EXSYN
Bruno has been an Aircraft Data Consultant at EXSYN. Since 2019, he has been an integral part of the organization. His tenure involves collaborating with a wide array of customers and diverse projects spanning EXSYN’s full range of solutions. He dedicates himself to driving project success, providing expert guidance to clients, and ensuring customers derive maximum value and efficiency from EXSYN’s offerings
Aircraft IT: Your name, your job title, and the name of the company?
Bruno Cadete, Aircraft Data Consultant at EXSYN Aviation Solutions.
Aircraft IT: How did EXSYN Aviation Solution get started?
Bruno Cadete: EXSYN started its journey in 2014 as a consultancy firm with a primary focus on assisting airlines in the implementation of MRO/M&E systems. Through extensive client engagements and hands-on experience, we encountered diverse use cases and challenges in managing and utilizing aircraft data effectively. This understanding inspired the development of EXSYN’s comprehensive aircraft data quality management and analytics platforms. With the advancement of technologies such as predictive analytics, machine learning, and better data integration tools, EXSYN continued evolving its platforms to address ever more complex aviation
challenges, empowering stakeholders to optimize maintenance and engineering operations. Currently, the company has two flagship products: NEXUS and AVILYTICS. These platforms enable aviation stakeholders to streamline processes, enhance data quality, ensure regulatory compliance and enable predicting maintenance needs, ultimately driving increasing business value and operational efficiency. By bridging the gap between technical aviation requirements and advanced data management practices, EXSYN has established itself as a niche leader in digital solutions for aircraft maintenance and engineering. Our commitment remains to deliver innovative tools that empower the aviation industry to navigate the dynamic landscape of aircraft maintenance with precision and excellence.
Aircraft IT: What is the guiding business principle that drives EXSYN Aviation Solutions? BC: Industry 4.0 is here to stay, change is a constant,
and EXSYN’s greatest strength lies in its adaptability. Built on the principles of empowering airlines through digital technology, EXSYN believes that adopting innovative solutions can make airlines more competitive and efficient. By combining aviation expertise with IT proficiency, our team swiftly identifies emerging challenges and creates timely, impactful solutions. EXSYN operates with a firm conviction that human-induced errors in aircraft maintenance can be eliminated through the continuous advancement of digital technologies, systems, and software. With a forward-looking perspective, we embrace the belief that, within our lifetime, digital technology will surpass human capabilities, and revolutionize air travel and its supporting industries. Flexibility, efficiency, and open communication remain the enduring pillars of EXSYN’s strength, driving our mission to reshape aviation through innovation and digital transformation.
Aircraft IT: What has EXSYN Aviation Solutions’s greatest business achievement been to date, and why?
BC: In the aviation world, the adoption of new technologies is often slow, hindered by strict regulations and the complexity of operations. Despite this, EXSYN has consistently driven innovation, creating solutions that address the industry’s unique challenges. Among its greatest achievements is the development of NEXUS. This groundbreaking data quality management solution tailored for maintenance and engineering teams, revolutionizes the handling, validation, exchange, and monitoring of airworthiness and maintenance data, ensuring compliance with industry standards while streamlining workflows. In parallel, the aviation sector has witnessed a growing interest in and adoption of EXSYN’s analytics tool, AVILYTICS. This advanced platform equips aviation stakeholders with powerful data analytics capabilities, enabling them to optimize maintenance strategies, predict potential issues, and make informed, data-driven decisions. The development and deployment of these platforms, as well as the increasing interest and adoption by customers, highlight EXSYN’s commitment to accelerating the adoption of automation, digitization, and data-centric innovation in the aviation industry. By simplifying complex processes and enhancing operational efficiency, NEXUS and AVILYTICS are shaping the future of aircraft maintenance and engineering.
Aircraft IT: What have been your disappointments and what have you learned from them?
BC: Despite EXSYN’s strong commitment to advancing the sector, the journey is not always easy and several obstacles have emerged. Many organizations in the aviation industry are resistant to changing long-established procedures, making it difficult to embrace the transformative potential of new technologies. Additionally, legacy systems still in use by many companies are often outdated and
“EXSYN
empowers its customers with innovative digital solutions that ensure accurate, reliable aircraft data, enabling seamless, data-driven decisionmaking while reducing costs, improving operational efficiency, and enhancing fleet reliability.”
polluted with irrelevant or inconsistent data, further complicating efforts to implement predictive solutions. From experiencing these constraints with our customers, we have learned the importance of helping operators build a foundation for change by addressing these barriers. We focus on supporting operators in managing their aircraft data and ensuring its continued accuracy. Through our data health checks, we assist customers in validating their systems, cleaning up irrelevant or outdated data, and keeping their platforms up-to-date and efficient. Leveraging NEXUS, we enable our clients to modernize their data environments, making them ready for AVILYTICS predictive analytics and advanced maintenance strategies.
Aircraft IT: In a sentence, how would you summarize what EXSYN Aviation Solutions does for aircraft maintenance customers?
BC: EXSYN empowers its customers with innovative digital solutions that ensure accurate, reliable aircraft data, enabling seamless, data-driven decision-making while reducing costs, improving operational efficiency, and enhancing fleet reliability.
Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?
BC: The next big thing in maintenance aviation IT will be the seamless integration of advanced data analytics, AI, and IoT into the daily operations of maintenance and engineering teams. Real-time data
from IoT-enabled sensors, processed through reliable data quality management solutions, will empower predictive algorithms and AI to enhance decisionmaking and automate complex tasks like maintenance planning and demand forecasting, significantly reducing, human errors, delays and unscheduled aircraft downtime. Across the aviation industry, there will also be a growing emphasis on scalable solutions, making advanced technologies accessible to airlines and MROs of all sizes. This broad accessibility will transform aviation maintenance, turning data into a strategic asset for efficiency and cost reduction. The integration of IoT, AI, automation, and scalable systems will ultimately drive a smarter, more connected, and efficient future for aviation maintenance.
Aircraft IT: What do you want your customers to say about EXSYN Aviation Solutions
BC: We want our customers to say that EXSYN made a real difference and is a trusted partner for the future. That we consistently collaborate and evolve our platforms to leverage the latest technology, delivering tailored solutions that meet their unique needs. That we empower them with innovative tools and expert support to improve data quality, streamline maintenance, and drive smarter, more reliable operations. Together, we ensure that they continuously operate at their optimal performance.
Aircraft IT: Bruno Cadete, thank you for your time.
Mohd Solleh Mustafar, Engineer, Maintenance Operation Control, AirAsia and Mahendran Doriasamy, Transformation Manager, Asia Digital Engineering (ADE) discuss AirAsia’s daily aircraft log and the importance of this in the organization
Mohd Solleh Mustafar
Although this case study is about the importance of a daily aircraft log in AirAsia’s operations, we’ll start with a brief introduction to the airline.
AirAsia’s mission is to make flying accessible to everyone while delivering a high-quality customer experience. As a low-cost carrier, it is essential that the airline strikes the right balance in aircraft utilization to continue delivering affordable and reliable air travel for all. Achieving this requires high-quality and efficient aircraft maintenance, which is a cornerstone of AirAsia’s operations. In the wake of the pandemic, the global airline industry has faced backlogs in aircraft maintenance, driven by an unprecedented surge in travel demand. This surge created an urgent need to implement new innovative procedures to get aircraft back in the air as quickly, safely, and efficiently as possible.
At AirAsia, safety is always our top priority, and this is never compromised. ADE (AirAsia’s aircraft maintenance and overhaul partner) is committed to being the best in providing high-quality and value-driven Maintenance, Repair, and Overhaul (MRO) services in the region. Aircraft defects, though inevitable, are closely monitored through robust safety management systems. Prior to the pandemic, a manual spreadsheet process was used to identify and resolve these issues. This process required significant labor and coordination with multiple stakeholders, including CAMO (Continuing Airworthiness Management Organization).
For instance, if four minor defects were found on each of 100 aircraft, that would mean 400 different areas requiring attention — each needing careful tracking and resolution. In line with our core values of innovation and continuous improvement, ADE is now streamlining this process with new procedures aimed at improving efficiency and safety, ensuring that we are always ready to meet the growing demand for air travel.
“As
a low-cost carrier, it is essential that the airline strikes the right balance in aircraft utilization to continue delivering affordable and reliable air travel for all. Achieving this requires high-quality and efficient aircraft maintenance, which is a cornerstone of AirAsia’s operations.”
Many things changed after the pandemic, including the operational challenges faced by the aviation industry. Supply chain disruption, limited hanger space, manpower shortages and, of course, higher aircraft utilization requirements contributed to a rise in numerous unscheduled maintenance activities.
An eTechLog might have been an ideal solution; however, at the time, it was not readily available in the Southeast Asia region to transform existing processes. Furthermore, it lacked the comprehensive capabilities needed to holistically manage aircraft status reports.
Addressing technical challenges while maintaining industry leadership requires collaborative input from various departments within engineering, including materials, planning, and technical services. This complexity underscored the need for an integrated aircraft status report system to consolidate information across these functions. To address these challenges, we adopted an innovative approach that led to the development of ELEVADE™, an application-based aircraft status report management system. ELEVADE™ has been a game changer for the engineering department, significantly enhancing efficiency and streamlining operations (Figure 1).
Maintenance Control Center (MCC) then consolidates this information into the aircraft status report. This process often involves extensive manual copying, pasting, and updating, which is both time consuming and error prone.
Adding another layer of complexity to the process, the MCC must prepare a summary report to highlight key information, as the detailed status report can become overwhelming due to the volume of data. On a good day, this workflow is already demanding. Aircraft on Ground (AOG) situations, especially at remote stations, add significant challenges for the MCC team, increasing the complexity and requiring exceptional coordination.
The introduction of ELEVADE™ resulted in better control, enabling the team to manage daily challenges with greater efficiency (Figure 2).
We realized handling fleet status and records becomes a tough job without the incorporation of an E- techlog .
To address this issue , we’ve taken an innovative approach to explore a workaround solution which led to developing an application- based reporting system that significantly enhances the efficiency of the fleet status management process
Managing a fleet of over 100 aircraft is a monumental task, especially with approximately 400 flights daily and 20 to 30 VHF radio calls from pilots. Adding to this complexity, there are typically 30 to 40 deferred defects that must be captured in the DASR. These details need to be prioritized and assigned to the maintenance team based on the availability of spares, tools, and aircraft. Every defect raised or updated, along with its rectification status, is recorded and shared in a report issued by the maintenance team at the end of each shift. The
This is how the transformation unfolded. Readers would know that the techlog has traditionally been a communication channel between pilots and maintenance
“… the techlog has traditionally been a communication channel between pilots and maintenance engineers. However, it doesn’t offer the opportunity to communicate with other departments within engineering whereas, most of the time input is required from various departments within engineering…”
engineers. However, it doesn’t offer the opportunity to communicate with other departments within engineering whereas, most of the time input is required from various departments within engineering to resolve all outstanding deferred defects. ELEVADE™ bridges this gap by centralizing, on a single platform, all engineering activities related to deferred defects and unscheduled maintenance (figure 3).
That’s how DASR works and from an operations point of view, let’s see how it has worked and is working in practice for AirAsia; the outcome for us and the impact of using ELEVADE™ DASR for our deferred defect management (figure 4).
ELEVADE™ eliminates redundant data entry and reporting, allowing engineers to update deferred defects in real time using their mobile app; the DASR module automates due date, flight cycle and flight hours calculations for deferred defects through integration with the maintenance information system.
This significantly reduces delays in capturing defects and frees the MCC and other teams’ time to focus on rectification planning, including spares identification and arrangements, ordering and task assignment. Tasks are assigned to the maintenance team: Licensed Aircraft Engineers (LAEs) will receive an in-app notification and proceed with the rectification. Upon completion, the LAEs will update the records, and then the process continues until the defect is resolved. The MCC teams will then review and approve the close request from maintenance before the system archives it from the aircraft status report.
Another advantage is that, during sign-on briefing, pilots are now able to check, the technical status of the aircraft they are going to operate through the ELEVADE™ mobile app.
Managing aircraft status reports manually through spreadsheets is both
The figure shows just a broad view of the improvements that we have seen at AirAsia, but I want to focus specifically on how it has improved our man hours in managing routine tasks.
The best thing about an image is that it speaks multiple languages and is easy to understand during a discussion. If we have a defect where there are multiple departments or organizations involved in multiple discussion platforms. With ELEVADE™ DASR, we are capable of centralizing the communication, by snipping the image and pasting it on the deferred defect column. When new people get involved, they can continue where the last communication left off and can track the previous communications based on the attachment in the deferred defect report.
For task assignments from the operator to the maintenance organization, previously we copied and pasted information manually in the DASR spreadsheet format from one sheet to another. Once the task within the sheet was performed,
we had to copy and paste the update back into the DASR spreadsheet. If the task was performed during multiple aircraft AOGs, there was a risk of potential error. With ELEVADE™ DASR, MOC engineers can simply tick the relevant task and assign it directly to the ADE engineers via the assignment module. Updates are accessible in real-time, significantly saving man-hours while reducing the risk of human error.
ELEVADE™ has further enhanced the Daily Operations summary process (Figure 7), an essential task that Line Maintenance performs every morning.
By the end of the night shift, the MOC is responsible for producing the Operation Summary Report, which provides the necessary information to kickstart the daily operations. Both Flight Operations and Ground Operations must be prepared to
manage the aircraft, taking into account any limitations, which are dependent on Engineering Information.
Here’s how the process works now: When a deferred defect, such as an inoperative APU, is raised, the engineer directly updates the DDML (Deferred Defect Management List) within the application. They select the appropriate limitation option and update the description. Once this step is completed, the summary is sent to the limitation page, where it can be monitored by both Flight Ops and Ground Ops.
The final process to highlight the improvements made possible by ELEVADE™ is Materials Request (figure 8).
“When a deferred defect, such as an inoperative APU, is raised, the engineer directly updates the DDML (Deferred Defect Management List) within the application. They select the appropriate limitation option and update the description. Once this step is completed, the summary is sent to the limitation page…”
There are two images in the figure. The top part is used by the MOC and engineers. So, if engineers or the MOC need to order spares, they click the “Parts Request” button at the top right, in blue. Then, they enter the material description, part number, and the pick slip (parts order tracking number).
Once this is done, the information moves to the parts request list at the bottom. This list is then used by the Material and Purchasing departments to track all the materials needed to fix the deferred defect. The MOC also uses it to monitor which
The initiative kicked off in early 2023. We tested it thoroughly to make sure it wouldn’t disrupt operations when migrated from spreadsheet to ELEVADE™. We were extra cautious, given the scale of our operation, because we didn’t want any
We’ll just look at three important future proof features in ELEVADE™ DASR (figure 9).
saving and reduced workload. This improvement contributes to a more positive departments as all personnel can work on the application at the same time, using status report generation.
using the ELEVADE™ DASR for almost seven months.
The user adoption has been fantastic, and I’m genuinely surprised at how smoothly it has gone. Our workforce includes nearly 1,000 staff members, and if you include the pilots, it’s over 2,000 people. Most of the feedback we’ve received so far has been about adding more features to improve day-to-day workflows. I think the users feel empowered by the solution, which is why we didn’t encounter many challenges when launching it. Now that everyone is comfortable with the system, we’re already planning the next phase of development.
We plan to roll-out ELEVADE™ to all AirAsia fleets starting with AirAsia Malaysia. Next will be AirAsia Thailand before moving on to AirAsia Philippines. We also plan to eventually use the system for base maintenance and heavy checks. There will be another module to manage base maintenance progress, where there will be a different dashboard to cater for base maintenance requirements. As readers may be aware, ADE recently launched a state of the art 14-line MRO facility. So, we are working towards further integration of the new system to improve efficiency across our base maintenance facilities and operations.
We all know AI is the future, and many of us are heading towards leveraging AI for maintenance. At ADE, we are working towards that goal. We have done the most important steps where all crucial information is centralized to train our model to provide holistic insights for a defect rectification.
We hope that readers have found our case study to be enlightening, informative and, most importantly, useful.
“Our workforce includes nearly 1,000 staff members, and if you include the pilots, it’s over 2,000 people. Most of the feedback we’ve received so far has been about adding more features to improve day-to-day workflows. I think the users feel empowered by the solution…”
Solleh has more than 17 years of experience, having begun his career in 2006 as a Trainee Aircraft Engineer at AirAsia after earning his Aerospace Engineering degree from Universiti Putra Malaysia. He held various key roles in engineering and maintenance, including at Asia Digital Engineering (ADE) from 2020 to 2022, before returning to AirAsia in his current role where he collaborates with senior management, including Mahendran, to enhance operational data management and streamline maintenance processes.
With a career spanning more than 17 years, Mahendran started as a Trainee Aircraft Engineer at AirAsia in 2006. Over the years, he has held various maintenance roles, including Maintenance Operation Controller which equipped him with a deep understanding of engineering and MRO operations. Mahendran is instrumental in developing and implementing new digital solutions that streamline maintenance processes and enhance operational efficiency. His commitment to continuous improvement is evident in his pursuit of product management courses, further bolstering his expertise in the digital realm. As a CAA-UK B1 License holder, Mr. Mahendran brings a solid technical foundation to his role. His ability to bridge the gap between engineering and digital technology makes him a valuable asset to ADE’s ongoing efforts to modernize its operations.
AirAsia is the largest airline in Malaysia, by fleet size and destinations, and Asia’s largest low-cost airline by passengers carried. AirAsia, and its subsidiaries, operate scheduled domestic and international flights to more than 130 destinations spanning 24 countries. There are currently 212 aircraft in the whole fleet which are operated under five AOCs from five different countries. Aircraft are all Airbus A320, mainly A320ceo and neo, and A321neo.
ADE offers a comprehensive range of aircraft services, including line maintenance, base maintenance, workshops, component and warehouse services, and engineering support. The business upholds the highest standards in professional integrity, quality, reliability and efficiency, in its 16 MRO lines, including the brand new state-of-the-art 14-line hangar launched in September 2024. With digital and innovation at its core, ADE has introduced the innovative digital solutions AEROTRADE and ELEVADE™ to streamline operations, enhance efficiency, and set a new benchmark in digital aviation solutions, driving exceptional performance in the industry.
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Allan Bachan assesses the uses for AI which will generate process improvements where it matters today
For all of the 2024 Aircraft Commerce conferences in Miami, Amsterdam and Bangkok, I have had the pleasure of hosting workshops on the use of AI in aircraft maintenance. This has also been a topic of discussion in many one-to-one meetings, presentations and opinion pieces. My focus and theme for this ‘How I see IT’ column has always advocated for Digital Adoption so I think it is fitting to give a 2024 closeout perspective on where AI can accelerate digital adoption. This is a more generic outline as a responsible approach rather than specific use cases to aircraft maintenance. I hope you enjoy reading it and you can apply at least some of it to your own organization.
Generative AI and large language models can help you pick those technical operations business areas which may be improved through digital adoption. The power of artificial intelligence (AI) to enhance digital adoption initiatives has become increasingly evident to aviation technical staff as their parent organizations seek to improve operational efficiencies, scale innovation and gain a competitive edge. While digital adoption is hardly new, AI and large language models
(LLMs) have emerged as a formidable accelerator by changing business processes, reshaping products and services, and they might also upend entire industries.
AI’s ability to learn and improve over time, coupled with digital adoption, means that organizations can realize faster processes, reduced costs and achieve more efficient operations. These AI benefits may contribute to a natural environment of continuous improvement and innovation that is often key to success in a competitive environment.
Technical staff should know that data-driven organizations use digital insights to shape strategies, optimize processes and respond rapidly to market changes. However, harnessing the potential of integrated digital data at scale for decision-making requires far more than traditional data analytics.
AI’s capability adds unprecedented speed and precision to decision-making by:
• Sifting through structured data, identifying patterns and generating predictive insights.
• Analyzing vast volumes of unstructured data more effectively than search engines, specialized databases or software developers, to generate hypotheses and prescriptive recommendations.
“Generative AI and large language models can help you pick those technical operations business areas which may be improved through digital adoption.”
• Avoiding the cost and elapsed time associated with custom data integration of diverse data sources using software development staff.
• Autonomously detecting trends and forecasting outcomes.
Adding AI and LLM capability to data-driven decision-making helps technical staff optimize operational and strategic decisions while reducing the need to base decisions on history, experience, nascent ideas or hunches.
Examples of adding AI capability to data-driven decision-making for technical operations include:
• Monitoring large volumes of (in-house) IIoT (Industrial Internet of Things) data from aircraft and engines to identify performance anomalies and avoid unscheduled downtime.
• Filtering external (OEMs, Suppliers, MROs etc.) data and sources for relevance and applicability to the operated fleet and operations models.
Automation is a fundamental aspect of digital adoption. AI-powered tools like robotic process automation (RPA), machine learning and cognitive computing, a type of AI that simulates human thought processes, have taken digital adoption to new heights. While valuable, previous generations of automation that have been implemented were limited to welldefined, repetitive tasks and detailed, rule-based decisions. AI expands automation to more complex decision-making processes, pattern recognition and more generalized problem-solving.
Examples of adding AI capability to automating
processes and workflows include:
• Adding more accuracy and sophistication to simulations. For example, engineering staff can refine and enhance their proposed solutions to chronic issues through successive simulations to reduce limitations, which then leads to more innovative and finite solutions.
• Enhancing supply chain management for better product demand forecasting, logistics optimization, order fulfillment and risk assessments for parts and materials shortages. Achieving these improvements requires the integration of disparate data sources maintained by other stakeholders.
• Adding more intelligence to RPA transaction workflows such as invoice and shipment receipt processing. Examples include identifying potentially duplicate invoices, assessing the materiality of discrepancies and identifying likely contractual and regulatory breaches.
Technical operations staff are painfully aware that low data quality is the number one reason for the failure of digital adoption initiatives. Asking data analysts to identify and correct data quality issues is slow, tedious, expensive and subject to further errors. AI can automate data quality improvement work at data collection sources using pattern recognition. AI can achieve more speed and consistency at a lower cost than human analysts.
Examples of using AI capability to automate data quality improvement include:
• Recognizing that proposed solutions to solving operational issues are constrained by incomplete data and / or lack of accessibility.
• Identifying and correcting instances where numeric values are associated with different units of measure or measurement / performance systems create errors and confusion.
• Sharply reducing the number of duplicate and incomplete records which can skew results.
• Generating synthetic data to augment existing datasets to improve AI models.
Organizations lose surprising amounts of essential knowledge and intellectual property (IP). Too often, technical staff reinvestigate problems or wrestle again with design refinements because of a lack of awareness of prior work. Loss of knowledge and expertise typically occurs due to:
• Staff turnover and transfers.
• Reluctance to share knowledge.
• Lack of management support for knowledge management.
• Lack of time to document work.
• No repository in which to store work products.
• No easy ability to search and retrieve documents.
• Organization restructuring, acquisitions and mergers.
• Confusion caused by inaccurate, outdated or redundant versions of information. Addressing these issues without digital adoption is impossible. Including digital knowledge management to the scope of digital adoption initiatives can significantly increase the value organizations achieve from the knowledge they have accumulated, often at considerable effort and cost. Adding AI agents to knowledge repositories can add another increment of value. AI agents are intelligent software that use an LLM to perform query tasks, make decisions and learn from their experiences like humans. AI agents are a significant advance on the more familiar chatbots. Examples of using AI agents to enhance digital knowledge management include enabling technical staff to:
• Query ‘institutionalized knowledge’ to improve production performance.
• Discover best practices.
• Better troubleshoot aircraft and engine problems based on historical records.
• Query IP such as OEM manuals and other operators’ data in support of current work.
While AI and LLMs add potential to digital adoption, there are challenges and ethical considerations associated with their deployment, including:
• Ensuring data privacy to maintain stakeholder, customer and employee confidence.
• Addressing biases in AI algorithms and training data to maintain trust and inclusivity.
• Recognizing that LLMs may be incomplete or misleading.
• Training a skilled workforce that can effectively manage AI-driven processes.
• Fostering a culture that embraces innovation to ensure the smooth integration of AI and LLM technologies.
Technical staff can establish robust data governance, prioritize transparency in communication and continuously monitor AI systems to mitigate unintended consequences. Artificial intelligence is a powerful accelerator of digital adoption. Its impact spans most technical operations functions, enhancing efficiency, agility and resilience. By responsibly embracing AI’s transformative potential, businesses can achieve a sustainable competitive advantage and drive long-term growth.
For now, that’s How I see IT…
Allan is a Vice President at ICF with 34 years of industry experience as an Aviation M&E, MRO and Supply Chain solutions and systems domain expert. He is responsible for ICF’s MRO Operations and IT practice and he manages the Aircraft Commerce Consulting relationship with ICF. His experience includes managing application design, development, and full cycle implementation — from selection to go-live — for strategic clients in the MRO industry using different commercially available MRO IT products. In his career, Allan has fulfilled the following leadership roles: MRO IT practice and technical lead; MRO systems Product Principal; M&E and MRO Solutions Director and Manager of Technical Records, Maintenance Planning and Production Control.
Mehmet Dinç, Documentation Specialist at SunExpress shares the implementation of a modern document comparison system; the reasons for it, how it went and what results were gained
Documentation is a key matter for modern airlines but as the number and size of documents increases, along with their growing complexity, so do the numbers of changes that are made in their content. This case study is about how SunExpress found and implemented a solution to identify changes in documents. But before I share that journey with you, I’ll introduce you to SunExpress.
Established in 1989 as a joint venture of Turkish Airlines and Lufthansa, SunExpress has acted as a tourism ambassador between Türkiye and Europe, building 35 years of leisure airline expertise. We fly on 200 routes to 35 countries and carry more than 12 million passengers every year. With its headquarters in Antalya and Frankfurt and bases in Izmir and Ankara, SunExpress has more than 4000 employees. With 24 aircraft in the fleet in 2024, the airline was named the ‘Best Leisure Airline in Europe’ in the latest global survey by Skytrax.
In highly regulated industries like aviation, ensuring the accuracy of detailed procedures and specifications, and efficiently communicating content updates to all relevant departments is crucial. Any errors can lead to severe safety risks. Furthermore, documents in aviation are often huge, containing many topics and complex technical information. When processing these files, SunExpress found that Word editors were insufficient for the job.
Although MS Word is one of the most popular text writing platforms used today, when it comes to handling large, complex technical documentation, it often struggles, causing formatting inconsistencies, performance slowdowns and risks of data loss. With over 800 documents reviewed every year, speed and efficiency became of utmost importance. This led to the decision to move from MS Word to DITA (Darwin Information Typing Architecture), and XML-based standard.
After the migration to DITA, SunExpress started using DITA conversion tools to create HTML and PDF outputs of their aviation documents, however these documents did not highlight the revised content, making it difficult for authorities
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“After
the migration to DITA, SunExpress started using DITA conversion tools to create HTML and PDF outputs of their aviation documents, however these documents did not highlight the revised content…”
info@deltaxml.com www.deltaxml.com
To improve our document revision management and produce more reliable, user-friendly change reports, SunExpress realized that a content comparison technology was needed for our regulatory documents. After searching the internet
contributing to documents, it became challenging to track all the changes accurately, and DeltaXML helped streamline that process. After learning about DeltaXML, we did not need to do much competitor research.
DITA Compare is based on Darwin Information Typing Architecture, a specification which defines a set of document types for authoring and organizing topic-oriented information, as well as a set of mechanisms for combining, extending, and constraining document types. The base standards are XML and HTML.
Offering unparalleled accuracy, DeltaXML’s DITA comparison solution provides the most reliable method for identifying and publishing changes between two versions of DITA documents. It delivers results that can be easily marked up for processing as redline documents or integrated with popular editing software. The parameter options in DeltaXML’s solution allowed SunExpress to get more flexible results during document comparison. The software could be configured to meet SunExpress specific business requirements and was easily embedded into our existing systems and processes. DeltaXML’s self-hosted REST API provides a seamless integration option for any workflow, CCMS, or DMS.
SunExpress also found the flexible configuration especially useful, particularly the ability to exclude elements that we did not want from the comparison. DITA Compare’s configuration ability is one of its most powerful features. Users can choose to ignore certain elements from the comparison, find changes within referenced images, and even compare CALS and HTML tables. In this case, SunExpress found that the results obtained in table comparisons provided effective reading for the end users.
All implementation work for DeltaXML was handled in-house by the Documentation Center Department at SunExpress.
The challenges we faced during the implementation of this documentation project can be broken down into two categories.
First were the technical challenges. Before adopting DeltaXML, our company used Adobe FrameMaker for document editing, meaning our documents were in FrameMaker files rather than XML. The first technical challenge was converting
“Users can choose to ignore certain elements from the comparison, find changes within referenced images, and even compare CALS and HTML tables.”
The Documentation Center in SunExpress manages all of our company’s documentation, including both operational areas like flight operations, ground operations, and safety, as well as non-operational areas such as accounting, revenue, and strategy. This results in handling a vast amount of data. The implementation of the entire project took us a year, with a dedicated project team of five personnel from the Documentation Center.
It was a pleasure working with the DeltaXML team who were helpful and approachable throughout the process. We didn’t require any formal training since
reaching out to relevant authorities regarding the use of these more efficient change management-defined documents, they were equally excited to review our documentation.
Upon integrating DITA Compare into our process, SunExpress achieved significant reduction in man-hours per document revision and greatly improved user experience when reviewing revised documents. There was an approximately 90% reduction in man-hours spent demonstrating changes in Word documents along with 80% faster revision review times. We also enjoyed an improved user
“Upon integrating DITA Compare into our process, SunExpress achieved significant reduction in man-hours per document revision and greatly improved user experience when reviewing revised documents.”
experience with quick access to the parts where changes were made and the new solution minimized risks associated with content changes in operational processes. Moreover, there is an expert support team always on hand to answer any questions. DeltaXML has gained considerable experience in comparison technologies over many years, helping airlines and MROs to provide consistent content for their users.
In technical terms, on reflection, we could have restricted the elements used in our XML schema. This would likely have increased the accuracy of DeltaXML and reduced the time needed for us to review the documents afterward for any potential issues.
However, we are a team that always looks to the future with innovations. Although we are currently using DeltaXML for our IOSA (IATA Operational Safety Audit) program, we are planning to expand its capabilities to enable much more efficient audits within the system. By marking the exact changes on ISARPs (IOSA Standards and Recommended Practices), our auditors will be able to understand the requirements with much greater ease.
For us, this has been a very worthwhile implementation which has not only reduced man hours spent in searching for changes but has also improved the quality and accuracy of our documentation. I hope that readers have found the case study informative and that, if you face similar challenges to ones that we faced at SunExpress, you will find it a useful part of your research.
Mehmet Dinç, Documentation Specialist at SunExpress Airlines, is part of team that oversees the centralized management of company documents. With eight years of expertise in structured content, XML, HTML, and web-based authoring, they have spearheaded key initiatives like transitioning from MS Word to XML-based documentation, implementing a paperless cockpit, and migrating their libraries to new EFB systems. Mehmet and his team are now focused on innovations to enhance the Document Management System and improve user experience.
For over 30 years, SunExpress, a joint venture of Lufthansa and Turkish Airlines, has connected Europe and Türkiye with direct flights to holiday destinations and Anatolian cities. Headquartered in Antalya, with hubs in Izmir and Frankfurt, SunExpress operates a modern Boeing 737 fleet, investing in innovation and customer convenience with 3,500 dedicated employees. Recognized as Europe’s Best Leisure Airline (2023) and certified in safety and quality standards, SunExpress ensures high-quality service and seamless travel experiences.
DeltaXML specialises in advanced comparison and merging solutions for content, documents and data. Its highly configurable software integrates seamlessly into workflows, enabling businesses to manage changes with precision and efficiency. Trusted by enterprises worldwide, DeltaXML delivers industry-leading solutions for content accuracy and version control. With decades of expertise, DeltaXML empowers organisations to streamline complexity, boost productivity, and achieve confidence in their digital transformation strategies.
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Henrik Ollus, VP of Customer Success at QOCO Systems explains how early access to airline data cuts TAT by weeks or months
The aviation industry faces persistent challenges in reducing engine overhaul turn-around times (TAT). At the heart of these issues lies a critical gap in visibility — Maintenance, Repair, and Overhaul (MRO) providers typically lack timely access to data from airlines regarding the timing and condition of incoming engines. Typically, engine configuration data is delivered only days before an engine is inducted for a shop visit, and the timing of induction itself is often poorly estimated in advance. This lack of foresight exacerbates inefficiencies and delays.
In recent years one of the focus areas of my team has been in solving these challenges in collaboration with the brilliant leaders at our partnering operators, MROs and OEMs. In this article, I will share the key insights we have gained through that collaboration.
When MROs gain visibility into an operator’s data regarding remaining engine life and utilization trends, the timing of shop visits can be accurately forecasted. For engines under service agreements, this visibility allows estimates to be made 1-2 years in advance, and further refined as the shop visits draw nearer, which enables strategic capacity planning. Accurate predictions help MROs allocate resources and schedule workflows, ensuring smoother operations and significantly reducing TAT.
Beyond timing, access to detailed engine configuration data — including Life-Limited Parts (LLP) statuses, other part conditions, and compliance with Service Bulletins (SB) or Airworthiness Directives (AD) — enables accurate pre-workscoping months in advance. This foresight provides multiple advantages:
Optimizing TAT is critical in an industry where even slight delays can lead to significant costs. Engines often sit idle for weeks or months during shop visits due to inefficient planning processes. Reducing TAT lowers the number of spare engines airlines need to keep on hand or lease. Given the high value of these assets, the financial benefits are substantial.
The reduced TAT and material costs associated with improved data visibility are among the most significant value drivers for both MROs and asset owners. By aligning their operations, MROs and airlines can unlock immense mutual benefits.
“When MROs gain visibility into an operator’s data regarding remaining engine life and utilization trends, the timing of shop visits can be accurately forecasted.”
• Production Planning: With a clear picture of upcoming work requirements, MROs can allocate labor, tools, and facilities more effectively;
• Aftermarket Sourcing for Older Engines: Early access allows MROs to source used LLPs and other parts from the aftermarket. By selecting components with optimal life remaining, MROs can reduce maintenance costs by up to millions of dollars per engine, avoid tying up capital in new parts, and optimize inventory management.
“Optimizing TAT is critical in an industry where even slight delays can lead to significant costs. Engines often sit idle for weeks or months during shop visits due to inefficient planning processes.”
“… post-visit data can be extracted digitally from the MRO’s system and sent back to the airline. This eliminates manual data entry on the operator’s side, saving 2-3 days and reducing human errors.”
To achieve these efficiencies, manual updates to asset data are impractical. Continuous, automated data flow from the operator’s system to the MRO is essential. Daily updates on all assets under service agreements enable early identification of changes in utilization trends, allowing forecasts to be dynamically adjusted. Once the data pipeline is established, an application for forecasting and preworkscoping is required.
Current data-sharing practices for induction documentation — relying heavily on static PDF documents — create bottlenecks. PDF files are not reliably machine-readable, requiring error prone manual data entry into the MRO’s Maintenance & Engineering (M&E) system. An additional benefit of the digital data exchange is allowing the induction documentation data to be automatically ingested to the MRO’s M&E system. This addresses the issues described above and eliminates the manual data entry effort.
errors. Crucially, the operator must retain control by reviewing the data before it is ingested into their system. This can be achieved either within the operator’s M&E system, if supported, or via a dedicated application built on top of the data exchange platform.
io and Aviadex.io SaaS solutions, he ensures that OEMs, Airlines, MRO service providers, and other key players in the aviation industry can effectively share data and jointly create value.
Automation also enhances post-shop visit processes. By applying the same principles of data exchange in both directions, post-visit data can be extracted digitally from the MRO’s system and sent back to the airline. This eliminates manual data entry on the operator’s side, saving 2-3 days and reducing human
QOCO Systems helps the aviation industry to succeed by creating new ways to work, to communicate, and to utilize data. The business’s solutions enable customers to realize timesavings in labor-intensive tasks. They also bring visibility to customers’ operations to support decision-making.
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Key ‘at-a-glance’ information from the world’s leading MRO software providers.
IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the lives of aircraft and the processes by which they fly. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft MRO and M&E. Inevitably, there are many such developers and vendors offering solutions ranging from single function `Specialist Point Solutions’ to complete `End-to-End’ solutions covering the whole process.
Only readers will know the specific requirements of their businesses but we have assembled a directory of the best MRO software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 37 providers and the number continues to grow) survey of the market, as a preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.
W: www.adsoftware.fr
T: +33 (0)4.50.89.48.50
E: contact@adsoftware.fr
Location: France, Thailand, South Africa, Brazil
NAME OF PRODUCT MARKETED
• AIRPACK
KEY BUSINESS/SOFTWARE AREAS
• AIRTIME — Fleet management & CAMO
• AIRSTOCK — Inventory control & Logistic
• AIRDOC — Documentation management
• AIRSTAT — Reliability and statistic reports
• AIRWORK — Time Tracking Software
ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.
W: www.adbtech.com
T: +1 (425) 466-5013
T: +1 (614) 377-9644
E: sales@adbtech.com
Location: Bellevue, Tampa USA; Istanbul, Turkey
NAME OF PRODUCT MARKETED
• Wings NG
KEY BUSINESS/SOFTWARE AREAS
• Fleet Management
• Maintenance Engineering
• Material Management
• Production Planning
• Labor Collection, Billing
APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.
W: www.aeroateam.com
T: +1 (678) 772 3328
E: admin@aeroateam.com
Location: Melbourne FL
NAME(S) OF PRODUCT(S) MARKETED
• Maintenance Engineering, and IT Tech Services
KEY BUSINESS SOFTWARE AREAS
• Process & Implementation
• Selection & App Licensing
• Technology Hosting & Dev
• Tech Support MRO – CAMO
The AeroATeam provides support to aircraft maintenance organizations with optimization techniques to increase production, control costs, and minimize safety and noncompliance risks.
The team of aviation industry professionals who make up the AeroATeam have specific talents and deep experience. Collectively they offer a unique aviation technology product and service offering. When the AeroATeam works with you, you get the lowest cost and highest quality solutions available. They’re here to enhance your team and support your advancement of technology to improve your business. The AeroATeam enjoys solving problems and offering the best value with experience and proven success: an end-to-end business and IT solution provider for all your Aircraft Maintenance, Repair and Overhaul (MRO) needs, specializing in the ability to develop integrated business and people processes, practices and IT Solutions to execute an efficient and effective MRO Operation.
W: www.aerostratsoftware.com
T: +1-888-558-2860
E: info@aerostratsoftware.com
Location: Seattle, USA
NAME OF PRODUCT MARKETED
• Aerros
KEY BUSINESS/SOFTWARE AREAS
• Heavy/Base Maintenance Planning
• Capacity/Workload Planning
• Maintenance Schedule Optimization
• Maintenace Event Performance Tracking
• Heavy/Base Production Schedules
Aerostrat is based in Seattle, WA and offers one product called Aerros, a one-of-a-kind program that manages an airline’s or MRO’s aircraft maintenance schedule. Aerros enables users to optimize the maintenance program by managing various maintenance and operational constraints, which maximizes event yield, drives costs down, and enables the organization to plan proactively, not reactively.
Aerros provides robust ‘what-if’ scenario capabilities that allow users to see the effect of different variables. This aids in making sound business decisions concerning the maintenance and fleet plan. Some of these variables are maintenance programs limits, min/target/max yield, aircraft hr/cy utilization, track/requirement compatibility, and maintenance allocations. To forecast an optimal maintenance plan within an operation, Aerros also provides a Capacity Planning feature. This feature allows users to input and view vendor capacity available and labor hour demand to better manage the labor force.
Aerros also provides easy-to-navigate scenarios with drag and drop event movement and manipulation. Scenarios can be published so others (including vendors or operators) can view the plan. Aerros provides excellent system stability and reliability with standard IT practices. It is also integration-ready and designed to work as an extension of a user’s existing information systems.
W: www.airexpert.net
T: +1 716-268-1000
E: global.sales@airexpert.net
Location: United States
NAME(S) OF PRODUCT(S) MARKETED
• AireXpert
KEY BUSINESS SOFTWARE AREAS
• MRO Communications
• Multilayer Collaboration
• Productivity Automations
• Legacy & API Integrations
• Data Analytics & Reporting
AireXpert builds and maintains the software infrastructure that serves as the access gateway to the globally Integrated Maintenance & Engineering Network, enabling airlines to aggregate multiple communication channels and achieve their objectives of increased productivity, efficiency, performance, and reliability. The tightly integrated, role-based system connects stakeholders across the Tech Ops value chain, including airlines, MROs, OEMs and service providers. By focusing on communication, collaboration, and automation, AireXpert makes it easy for the world’s leading airline brands to eliminate silos across their entire route network from day one, driving operational excellence while significantly reducing costs.
W: www.airnxt.ai
T: +971 4 244 2279
E: contact@airnxt.ai
Locations: United Arab Emirates
NAME OF PRODUCT MARKETED
• Next-gen MRO Software
KEY BUSINESS/SOFTWARE AREAS
• Instant Onboarding and No Training Required
• AI-Powered Predictive Maintenance
• AI-Assisted Data Import
• Comprehensive Real-Time Analytics
• Intelligent Digital Logbook with Offline Sync
AirNxt is redefining aviation maintenance with next-gen, AIpowered MRO Software designed to overcome the limitations of legacy systems. The platform is built for seamless integration and instant onboarding, allowing teams to optimise operations without the need for extensive training or complex setup. This empowers aviation teams to stay ahead with minimal effort.
Key features include AI-powered predictive maintenance, which anticipates potential issues before they disrupt operations, reducing downtime and extending asset lifespan. AI-assisted data import facilitates a fast, flawless transition of historical data, ensuring continuity and accuracy without operational disruptions. AirNxt’s real-time analytics provide deep insights and data-driven decision-making, enabling maintenance teams to monitor performance, track KPIs, and streamline processes effectively.
The platform’s intelligent digital logbook automates critical record-keeping, reducing manual errors and enhancing compliance, while offline sync capabilities guarantee that vital data is always accessible, even in disconnected environments. With user-friendly design and cutting-edge AI integration, AirNxt meets the evolving demands of modern aviation maintenance.
Driven by industry experts, AirNxt is crafted to simplify and elevate the entire maintenance workflow, setting new standards in efficiency, reliability, and operational excellence.
W: www.ade.aero
E: sales@ade.aero
Locations: Malaysia, Indonesia, Thailand, Philippines, Cambodia
NAME OF PRODUCT MARKETED
• AEROTRADE — Aircraft parts marketplace
• ELEVADE — Fleet management software
KEY BUSINESS SOFTWARE AREAS
• Aircraft Parts Marketplace
• AOG Inventory Support
• Daily Aircraft Status Report
• Real Time Aircraft Condition Monitoring
• RFID Aircraft Cabin Monitoring
As a growing Maintenance, Repair, and Overhaul (MRO) provider, ADE® understands the challenges that airlines face in maintaining aircraft at peak performance. Building on our MRO expertise, ADE® enhances airline operations with advanced digital platforms like AEROTRADE® and ELEVADE™.
AEROTRADE® is an online marketplace for aircraft parts that connects buyers with verified suppliers globally, simplifies procurement, and improves inventory management. The platform reduces lead times for parts sourcing with timely aircraft spares delivery, while minimizing procurement complexity.
ELEVADE™ empowers airlines to proactively manage maintenance through real-time monitoring and defect management. It delivers actionable insights into aircraft performance, enabling maintenance teams to address issues before they escalate, reducing downtime and enhancing fleet efficiency, while improving compliance to safety.
Ready to optimize fleet maintenance and streamline procurement for your airline? Whether you’re managing a lowcost carrier or a full-service airline, ADE’s solutions are tailored to meet the needs of maintenance managers and procurement leaders. Contact ADE at www.ade.aero to discover how they help keep your aircraft flying longer, safer, and more efficiently.
W: www.asqs.net
T: +43 1 306 1234
E: sales@asqs.net
Locations: ASQS GmbH, Vienna, Austria; ASQS Ltd., Bangkok, Thailand; Calgary, Canada
• IQSMS (Integrated Quality and Safety Management System)
• Flight Data Monitoring (FDM) Service
• The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)
KEY BUSINESS SOFTWARE AREAS
• Quality Management Module
• Reporting Module
• Risk Management Module
• Document Distribution Module
• Emergency Response Planning Module
ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment.
The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures. IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, upto-date regulations database, ensures legal compliance with national and international requirements and standards.
W: www.aviationintertec.com
T: +1 807-625-9260
E: info@aviationintertec.com
Locations: Canada, Malta
NAME OF PRODUCT MARKETED
• RAAS
KEY BUSINESS/SOFTWARE AREAS
• Production Planning and Management
• Inventory and Procurement
• Inspection Document Management
• Reliabiliity and Performance Analysis
• Financial and Flight Operations Integration
RAAS is an MRO and CAMO software system designed to meet the needs of mid-tier commercial fleet operators. Enabling modern, high-efficiency workflows in a powerful and straightforward package, RAAS is the best fit for mid-size fleets and user groups. Scalable, intelligent and 100% browser-based, RAAS includes efficiency-creating features such as automated real time airframe time updating and exchange of aircraft next due items, electronic technical dispatch, MPD/MRB driven program management and check package creation, purchase order e-approval and e-signature, integration with finance/ accounting for payables or inventory value management, and of course approved paperless and e-signature maintenance processes from the hangar floor to the cockpit.
RAAS customers enjoy the benefits of a widely accessible and easy-to-use inventory management and maintenance support system that through continued use is able to reduce maintenance costs by increasing maintenance procedure efficiency, reducing held inventory, providing proof of quality for inspection escalations, and by directly reducing clerical manpower requirements. The quick deployment, ease of support, and low TCO inherent in cross-platform browser-based information systems coupled with high levels of integration, easy-to-use user interfaces, and many automated reporting and data analysis features make RAAS a leader in its field.
W: www.boeing.com
T: +1 206-655-2121
E: BoeingSupportandServices@Boeing.com
Location: Over 65 locations around the world
NAME OF PRODUCT MARKETED
• Airplane Health Management
• Business Consulting
• Maintenance Performance Toolbox
• Optimized Maintenance Program
• Technical Content Management
• Vehicle Health Mana gement
• Maintenance Optimization Consulting
Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.
With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.
Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and nonBoeing airplanes.
W: www.bytzsoft.com
T: 001 201 270 8019
T: 0091 965 704 2657
E: sales@bytzsoft.com
Location: Over 65 locations around the world
NAME OF PRODUCT MARKETED
• FlyPal®-CAMO/MRO/QMS/SMS/OPS
KEY BUSINESS/SOFTWARE AREAS
• CAMO Engg. & Maintenance Engg
• MRO Engg
• Audits & Compliance Management
• Safety Risk & Assurance Management
• Crew Scheduling/FDTL Compliances/ Training Records
BytzSoft Technologies Inc. believes in shared responsibility for aviation safety, and they ensure that their aviation software solution provides quality product to customers to aid them in remaining compliant with regulations at all times. The business provides value for money to their clients who use BytzSoft’s products to bring in process and data driven approaches to improve efficiency and effectivity of the employees working with airlines, charter operators, MRO’s and fleet management companies. Management of all these companies can get required data on their dashboard as well as detailed MIS reports at the touch of a finger. BytzSoft’s cloud-based web applications are scalable and deployable at a fast pace, thus reducing the implementation time and improving on margins. No matter what kind of fleet (Fixed Wing or Rotary Wing) you operate, FlyPal® can be configured to meet your needs.
W: www.comply365.com • www.vistair.com
T: UK: +44 (0)1454 616531
T: US: +1 (608) 313-1500
E: info@comply365.com
Location: UK (HQ), US, Australia
NAME OF PRODUCT MARKETED
• DocuNet
• ProAuthor (XML-Based Authoring)
• SafetyNet
• Training (LMS Learning Manager)
• Data & Analytics
KEY BUSINESS/SOFTWARE AREAS
• Aviation Document Management and Distribution Platform (All format types inc. PDF, XML, S1000D, I Spec 2200)•
• Electronic Flight Bag (EFB)
• Flight & Tech Operations
• Data & Analytics
• Aviation Safety Management Software
• Maintenance & Engineering
Comply365 delivers comprehensive, cloud-based solutions designed to enhance operational efficiency, safety, and compliance in the aviation and defense sectors, including the industry’s leading XML-based authoring solution. The EFB solution ensures crews have access to mission-critical information throughout each flight phase.
Comply365’s document management platform, DocuNet, offers a unified control point for editing, publishing, and distributing documentation across web and mobile devices, supporting all document formats, increasing productivity by delivering targeted content to any mobile device or workstation.
Specializing in safety, quality management, training and data analytics solutions that drive significant commercial savings by improving safety and compliance, Comply365’s technology connects reporting to procedural changes, fostering a safer organizational environment. By combining cutting-edge technology, development expertise, and exceptional service delivery, Comply365 empowers commercial airlines, aerospace, and defense organizations to achieve unparalleled operational excellence. Their focus on secure, mobile solutions makes Comply365 a trusted partner in digital transformation.
W: www.oases.aero
T: +44 1621 817 425
E: info@oases.aero
Location: UK
NAME OF PRODUCT MARKETED
• OASES Modules
• OASES Mobile
• OASES Techlog
• OASES Cloud
• OASES Web
KEY BUSINESS/SOFTWARE AREAS
• Continuing Airworthiness
• Material, Warranty & Commercial Management
• Planning & Production
• Line Maintenane
• Complete MRO workflows
Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention.
OASES is used by 130 aviation organisations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across 6 continents. Commsoft is an MIT group company, part of the Valsoft Corporation portfolio.
W: www.conduce.net
T: 0044 333 888 4044
E: info@conduce.net
Location: Nuneaton, UK
NAME OF PRODUCT MARKETED
• eTechLog8
• eCabinLog8
• eCentral8
• eTraining8
• eForm8
• eDoc8
KEY BUSINESS/SOFTWARE AREAS
• Electronic Logbook (ELB)
• Cabin Log
• Electronic Forms Designer
• Document Viewer
Conduce pioneer mobile aviation solutions.
eTechLog8 is our world leading Electronic Log Book (ELB), fully approved by multiple Airworthiness Authorities and trusted by customers worldwide.
eTechLog8 eliminates the paper technical, cabin, and deferred defect logbooks, and replaces these with an easy to use, workflow controlled mobile solution. Available on both Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems. All eTechLog8 customers report significant benefits, ranging from improved efficiency, data accuracy and consistency to faster turnarounds, all contributing to reduced costs.
Conduce also offers a fully integrated suite of companion applications, which provide mobile paperless solutions for the cabin log, CBT training, custom forms, and ensuring key documents are at your fingertips.
Conduce has a sliding pricing scale, depending on fleet size and operates as a subscription model, with one flat fee, per tail, per month covering everything: hardware, software, 24/7/365 support, mobile data, future proofed upgrades and more. There are no hidden costs. Ask us today for a tailored proposal.
W: www.crossconsense.com
T: +49 69 4035 7600
E: contact@crossconsense.de
Location: Frankfurt Germany
NAME OF PRODUCT MARKETED
• Aircraft Fleet View
• ACSIS
• AviationDW
KEY BUSINESS/SOFTWARE AREAS
• Support and Hosting
• Consulting and Data Migration
• Business Intelligence solutions
• App and dashboard development
CrossConsense’s portfolio runs from AMOS Support, BIManagement, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS and AviationDW. As a wholly owned subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight.
AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level; also realizing well-planned and organized data migration projects for airline customers and Reporting and Business Intelligence Analytics.
Aircraft Fleet View is a user-friendly App that gives an always up-to-date view on an airline’s fleet status. It indicates AOGs, delays and other important information with the right level of detail to be useful but not crowded with information.
ACSIS is a powerful predictive maintenance software tool developed to assist any airline, operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety.
AviationDW is a managed data warehouse, tailor-made for use with your backend system, e.g. AMOS. AviationDW simplifies KPI creation based on MRO System data.
W: www.deltaxml.com
T: +44 (0)1684 532130
E: info@deltaxml.com
Location: Malvern Hills Science Park, Geraldine Road, Malvern, Worcestershire, UK
NAME(S) OF PRODUCT(S) MARKETED
• XML Compare, XML Merge, XML
Data Compare, ConversionQA, DITA Compare and Merge
KEY BUSINESS/SOFTWARE AREAS
• Redline XML tables and diagrams
• Need control? Configure comparison
• Quality control content conversion
• Document processing engine
• CCMS workflow integration
At DeltaXML we help the aerospace, aviation and defence sectors accurately find and represent change in complex documents and data. If you’re using documentation for maintenance or operations we can help compare and merge your complex content, such as manufacturer manual updates with proprietory documentation.
Where compliance and safety are paramount you need an accurate and reliable method for finding and merging change, that can be configured to specifically work with your content. Complex comparison can be configured to give automatic results such as ignoring specific changes, moving content and content order as well as being able to write your own bespoke transformations.
We are world leaders in finding change in complex tables and the only solution that offers comparison of diagrams and illustrations. Our processing engine can be built into your CCMS or workflow or application code to automate processing. Available on premise or within your secure cloud infrastructure.
Our team of experts work with all stakeholders to successfully meet your complex and varied requirements from inception through to a more accurate and efficient comparison result.
W: www.empowermx.com
T: +1 866-498-3702
E: info@empowermx.com
Location: Frisco TX, USA
NAME OF PRODUCT MARKETED
• FleetCycle® Execution Suite — MRO Manager (FCXM)
KEY BUSINESS/SOFTWARE AREAS
• FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL)
• Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB)
• Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS)
EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.
W: www.ettaviation.com
T: +1 208-424-9424
E: info@ettaviation.com
Locations: Boise, ID, USA
NAME OF PRODUCT MARKETED
• MISA: Complete Aviation Management Information System
KEY BUSINESS/SOFTWARE AREAS
• Accounting
• Maintenance
• Inventory Management
• Purchasing
• Human Resources/Payroll
The Management Information System for Aviation (MISA), is a fully integrated, and expertly supported product that provides extensive tools for an aviation company to manage all aspects of their business, including accounting, maintenance, inventory management, purchasing, flight operations, employee training, human resources, payroll, labor collection, government contracting, and flight school management.
It is a common practice for aviation companies to use multiple applications to manage their operations. Often, such applications have limited interfaces necessitating duplicate data entry — a recipe for inducing errors and decreasing efficiency. And even when interfaces exist, they can be difficult to manage and require resources to build, maintain, and support them.
MISA provides the solution for these issues by standardizing, streamlining, and integrating business processes across all the various departments and functional areas within the company; and this integration improves the bottom line while providing employees a user-friendly and consistent application experience across the whole organization and access to real-time, comprehensive, and relevant information from a single system rather than from disparate sources. MISA boasts impressive customer loyalty as evidenced by a number of aviation companies who have used MISA as their ERP system for more than two decades.
W: www.exsyn.com
T: 0031-20-760 8200
E: hello@exsyn.com
Location: Amsterdam
NAME OF PRODUCT MARKETED
• NEXUS, AVILYTICS
KEY BUSINESS/SOFTWARE AREAS
• Aircraft Data Management
• Data Migration
• Data Integration
• Aircraft Reliability Management
• Predictive Maintenance
• Robotic Process Automation
EXSYN Aviation Solutions is a leading industry provider of aviation engineering and data solutions. Located in Amsterdam, the Netherlands, the team comprises of aircraft engineers with deep IT & data skills. Allowing to combine industry expertise with technology knowledge.
EXSYN’s aircraft data management platform (NEXUS & AVILYTICS) is deployed with more than 20 different airlines and MROs across 20 different countries globally. Overall, it has already integrated with more than 10 different MRO software’s and 29 different aircraft types. Combining EXSYN’s aircraft data management platform with any MRO software provides airlines and MROs the ability to not just record airworthiness and maintenance data but also drive value from their data through business optimization, maintenance costs reductions and higher fleet availability.
W: www.flatironssolutions.com
T: +1.303.627.6535
E: info@flatironssolutions.com
Locations: Europe, Asia, USA, Middle East
NAME OF PRODUCT MARKETED
• CORENA Suite
KEY BUSINESS/SOFTWARE AREAS
• Content Management System (CMS)
• Interactive Electronic Technical Publisher (IETP)
• Maintenance & Engineering
• Flight Operations
• Tablet Solutions & Mobility
Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.
W: www.flightwatching.com
E: beaujard@flightwatching.com
E: contact@flightwatching.com
E: romain.blanquet@flightwatching.com
Location: Toulouse, France
NAME OF PRODUCT MARKETED
• APU Fleet Management
• Wilco data platform
• Wilco fuel saving platform
KEY BUSINESS/SOFTWARE AREAS
• APU & nose to tail predictive maintenance
• Fuel saving solutions
• Engine trend monitoring
• Aircraft data market place
• ACARS cost saving solutions
FlightWatching has a high level of expertise in Aircraft systems and data management (QAR, DAR, SAR, ACARS, ACMS). Our solutions are agnostic, do not require any HW nor SW modification and allow real time interaction with the aircraft.
Our customers are:
• MROs looking for solutions to build their own fleet management solutions
• OEMs willing to explore and collect aircraft data related to equipment behavior
• Airlines chasing solution to cut fuel burn on ground
Contact us for your customized digital solutions.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
W: www.flydocs.aero
E: sales@flydocs.aero
Locations: Birmingham UK
W: www.flyht.com
T: +1-403-250-9956
E: info@flyht.com
Locations: Calgary, Canada; Denver, USA; Frankfurt, Germany
NAME OF PRODUCT MARKETED
• Aircraft maintenance records management
• Lease asset management
• Aircraft transition management
• Component & part management
KEY BUSINESS/SOFTWARE AREAS
• Aircraft maintenance records management
• Lifecycle asset management
• Aircraft transition management
• Component & part management
• Engineering services
flydocs is an asset management solution provider with the aviation industry’s most comprehensive solution for creating value out of aircraft maintenance data. We offer the tools and expertise that allow all industry to drive sustainable innovation to help build the future of the commercial aviation asset lifecycle.
Recognised as a global leader in digital records management, we were founded in 2007 and are 100% owned by Lufthansa Technik. With over 300 employees in multiple locations spread across the globe, we are trusted by over 78 airlines, lessors and MROs to deliver measurable long-term operational and cost efficiencies.
NAME OF PRODUCT MARKETED
• AFIRS 228 Iridium SATCOM Solutions
• AFIRS Edge/Edge+ data harvesting (WQAR/AID) platform
• AFIRS Power Connect
• FLYHT-WVSS-II Weather (humidity) sensors
• FuelSense
KEY BUSINESS/SOFTWARE AREAS
• Global voice and data Iridium solutions
• 5G WQAR/AID for data harvesting and Connected Aircraft/EFB solutions
• Power over ethernet – universal charging and connectivity
• Weather sensors
• Airborne data loading (ADL+) with our partner MBS Electronic
• Fuel data analytics
• See also CrossConsense (above)
FLYHT Aerospace Solutions, Ltd. has been providing aircraft data solutions for the aviation industry for 25 years. With roots as an early Iridium avionics supplier and data services provider to commercial airlines and OEMs, the company now boasts an innovative product portfolio and aircraft installation design expertise that makes FLYHT an ideal trusted partner for accelerating customers’ data harvesting vision. FLYHT provides airlines with Actionable Intelligence to transform operational insight into immediate, quantifiable action, and delivers industry leading solutions to improve aviation safety, efficiency, and profitability. This unique capability is driven by a suite of patented aircraft certified hardware products, AFIRS™. Solutions include an aircraft satcom/interface device that enables cockpit voice communications, the transmission of aircraft data both inflight via satellite and post-flight via 5G, real-time aircraft state and fleet status analysis, and preventative maintenance solutions. FLYHT’s hardware products can also be interfaced with FLYHT’s proprietary relative humidity sensors to deliver airborne weather and humidity data in real-time.
W: www.ROAM.Aero
T: +44 (0)1279 818 800
E: Anthony.Wilkinson@AMACAerospace.com
Locations: Stansted, UK
NAME OF PRODUCT MARKETED
• ROAM (Records Online Asset Management), Materials and Logitsic Support, AOG Support & CAMO Services
KEY BUSINESS/SOFTWARE AREAS
• Streamlined organisation document processes
• Intuitive & user-friendly interface that requires limited training
• Highly searchable, locates a single document in seconds
• Automatic classification of document typesupersedes barcode technology
• Integrations with leading industry M&E systems
ROAM provides airlines, MRO’s and lessors across the globe with an agile platform, integrating with leading maintenance and planning systems to deliver a secure, cloud-based solution to manage your entire fleet of aircraft air worthiness records, supporting audits, transitions and end of lease requirements. Gamit has re-engineered the traditional storage methods of aircraft records, by using the most advanced automatic technologies to provide comprehensive levels of indexing and powerful search capabilities, using embedded OCR.
W: www.ibm.com
T: +1 877-426-3774
E: ibm.biz/email_IBM
Location: IBM is incorporated in New York and has operations in over 170 countries.
NAME OF PRODUCT MARKETED
• Maximo for Aviation
• Maximo Scheduler Optimization
• Maximo Inventory Optimization
• Maximo Visual Inspection
• Maximo Monitor, Health, Predict
• Aircraft and Component MRO
• Aircraft Configuration Management
• Maintenance Program Management
• Supply Chain Management Line, Base and Component Maintenance
IBM Maximo® for Aviation (MfA) is an Enterprise Asset Management solution designed to manage the lifecycle of aircraft and associated equipment from first entrance into service to the retirement of complex, high-value assets where safety, compliance and availability are key to the organization’s success. This solution empowers aviation companies to streamline the scheduling and management of aircraft maintenance, ensuring regulatory compliance and minimizing aircraft downtime. The efficient execution of maintenance, repair, and overhaul (MRO) processes not only boosts flight availability but also extends the lifespan of critical components such as airframes and engines.
As part of the IBM Maximo Application Suite https://www. ibm.com/products/maximo, MfA builds on IBM’s decades of leadership in asset and operations management, providing a closed-loop model from capturing and analyzing data to enabling prescriptive maintenance actions. Specific solutions like Maximo for Aviation and add-ons bring more rapid ROI for our customers.
W: www.ideagen.com
T: 01629 699 100
E: info.marketing@ideagen.com
W: www.IDMR.com
T: +1-347-565-4367
E: irevivo@idmr.com
Location: New York/Tel Aviv
NAME OF PRODUCT MARKETED
• Ideagen Coruson
KEY BUSINESS/SOFTWARE AREAS
• Incident management & reporting
• Document control & policy management
• Performance monitoring
• Operation risk management
• Audit management
Used by leading aviation organizations, Ideagen Coruson is designed to ensure seamless coordination and enable a holistic approach to safety management, allowing you to optimize incident response and risk reduction strategies for long-term success. By leveraging real-time data and comprehensive insights, you can make informed decisions and implement proactive measures to enhance safety across your operations.
BENEFITS: A scalable, user-friendly and functionally rich solution that helps build a proactive and risk-aware culture, comply with regulations and improve efficiency and productivity; Organization-specific smart forms; Document management and change control; Bowtie risk module and business analytics
FEATURES: Take real control of the management and governance of quality, risk, compliance and safety across your organization. Minimize risks, anticipate problems, harness knowledge and learning and turn it into actions that will help you thrive. • Action management • Document control and policy management • Audit management • Change control
• Business process modelling and automation • Incident management and reporting • Operation risk management
• Performance monitoring
With Ideagen Coruson, embed safety management throughout your organization and promptly respond to current events while proactively analyzing trends to mitigate future risks.
The Infosys Aerospace and Defense practice offers predictive asset maintenance solutions to enhance the airworthiness of aircraft. We use a patented knowledge system to digitize structural repair manuals and aircraft / component maintenance manuals. Our knowledge engines simplify data interpretation for maintenance and repair of metallic as well as composite structures / components.
The Infosys Asset Genome solution unifies data across operations, including performance data, fuel consumption, and wear-and-tear. It combines data from aircraft health monitoring systems, inspection reports, and Maintenance, Repair and Overhaul (MRO) records to identify issues in design, production and maintenance. Our solution boosts asset performance and extends the lifespan of assets in heavy engineering, oil and gas, and transportation industries.
Our Artificial Intelligence (AI)-based tools map recurring aircraft maintenance issues with flying conditions, altitude, temperature, and pressure, which drives predictive maintenance to eliminate malfunction and minimize service interruptions. Condition-based maintenance improves aircraft serviceability, while optimizing the frequency of scheduled maintenance.
Infosys customizes predictive maintenance models for each asset class, and establishes an alert mechanism based on criticality and business value. Our predictive models mitigate failure by identifying and prioritizing maintenance requirements. Significantly, digital manuals, inspection procedures and work scheduling boost the productivity of the aircraft maintenance team.
Our knowledge-based engineering approach and web-based tools for technical documentation accelerate recertification after MRO services.
NAME OF PRODUCT MARKETED
• InForm
KEY BUSINESS/SOFTWARE AREAS
• Technical Publication
• Engineering Orders
• Task Cards
• Planning
• Maintenance Programs
• Electronic Signatures
IDMR Inc. is a global leader offering enterprise SaaS and mobile solutions for content management, document distribution, electronic task cards, and e-signatures in the highly regulated aviation industry. InForm is a software engineered to provide end-to-end comprehensive business solutions integrated with leading M&E systems. InForm supports the industry leaders’ remote and mobile workforces enabling safe and efficient operations. Every day, thousands of engineers, maintenance planners, technical writers, and maintenance technicians rely on InForm for digital delivery of operational content, replacing paper-based documentation. With aviation leaders trusting IDMR, InForm is the solution of choice for several national carriers, Heli-operators, e-commerce, defense and logistics contractors, and MRO organizations.
W: www.ifs.com
T: + 613-576-2480
E: AndInfo@ifsworld.com
Locations: 60+ Worldwide
NAME OF PRODUCT MARKETED
• IFS Cloud, IFS Maintenix
KEY BUSINESS/SOFTWARE AREAS
• Fleet and Asset Management
• Maintenance, Repair and Overhaul (incl line, heavy, complex assembly, component repair)
• 3rd-party MRO bidding, quoting, invoicing, product lifecycle management, enterprise operational intelligence
IFS is a globally recognized provider of software solutions for global aerospace & defense (A&D), including airlines and fleet operators, A&D manufacturers, defense in-service support and independent MROs. IFS’s solutions support project and programcentric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationallycritical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.
W: www.keepflying.aero
T: 1-201-490-206 / 65-9235-2654
E: info@keepflying.aero
Location: Singapore, USA, Australia
NAME OF PRODUCT MARKETED
• ATA SpXchange™
• Engine FinTwin® MRO EDITION
• Engine FinTwin® Asset Owner EDITION
• Aircraft FinTwin® MRO Edition
• Aircraft FinTwin® Asset Owner Edition
KEY BUSINESS/SOFTWARE AREAS
• AI driven ATA Spec Data Exchange
• Asset Driven MRO Profitability Modelling
• RUL Cashflow & Revenue Models
• Asset Lifecycle Credit Risk Analysis
• Asset History Data Wrangling
Some of the use cases that the platform address (and this is a growing list) include:
• Gate 0 TAT optimization — Spec2500 driven
• Ingestion of PDF records for Asset / Shop Visit creation
• Work Scope & demand prediction based on Engine profile
• AI driven Capacity Balancing — Manpower, Material
• AOG costs optimizer — Vendor Rating & Smarter Demand prediction
• Slot Sale to Induction Risk Profiler — Dynamic Cost & Profitability forecasts
• Scrap Rate predictions and USM impact
• Build Goal Optimization based on projected Asset placement(s) and RUL
• Maintenance Reserves & Rentals modelling
• Asset decision profiler — Cost & Revenue impacts
• Redelivery Management & Cost profiling (Redelivery risks, Cost impact of risks, Risks mitigation simulator etc.,)
• Maintenance Value Economics for Trade — Interest Rates, Valuation Models, Yields.
• Spec2500, Spec2000 (Ch 16, 18) AI driven data capture and transition
W: www.lufthansa-industry-solutions.com
T: +49 40 5070 30000
E: marketing.sales@lhind.dlh.de
Location: Germany, Albania, Switzerland, USA
NAME OF PRODUCT MARKETED
• Volabase
• iFF
KEY BUSINESS/SOFTWARE AREAS
• Process consulting / organization processes
• IT consulting (processes, technologies, infrastructure)
• MRO & Flights Ops consulting
• Program and project management
• Strategy consulting
Whether it’s about developing a company-wide digitalization strategy, networking machines, moving systems to the cloud or providing solutions and platforms for analytics and AI, using IT services to network machines or providing mobile platforms for cross-company collaboration... whenever companies want to address digitalization, Lufthansa Industry Solutions is the right partner.
Lufthansa Industry Solutions combines technical expertise with strong industry knowledge and thus support customers when they introduce new digital technologies. They characterize this as…
“We are at home in the digital world: We are digitalization.”
W: www.LHsystems.com
T: +49 69696 90000
E: marketing@lhsystems.com
Location: Headquarters: Germany, Locations in 16 countries worldwide
NAME OF PRODUCT MARKETED
• Lido, NetLine, SIRAX, SchedConnect
KEY BUSINESS/SOFTWARE AREAS
• Operations Solutions
• Flight Deck Solutions
• Commercial Solutions
• Finance Solutions
Lufthansa Systems is a leading airline IT provider determined to shape the future of digital aviation. It draws its unique strengths from its ability to combine profound industry know-how with forward-looking technological expertise for more than 25 years. The company offers its more than 350 airline customers an extensive range of successful and in many cases market-leading products. These innovative IT products and services cover all of an airline’s business processes — in the flight deck, in the cabin and on the ground — and offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.
Lido – integrated solutions for every phase of the flight
NetLine – the integrated scheduling and operations solution from planning until the day of operations
SIRAX – our portfolio of integrated solutions provide 360° financial process coverage
SchedConnect – ideal codeshare connections including schedule data exchange and a central flight repository
W: www.m3-solutions.net
T: +1 888-318-4808
E: sales@m3-solutions.net
Location: Fort Lauderdale USA, Europe, Asia
NAME OF PRODUCT MARKETED
• M3 Platform – Mobile Device
Synchronization and Asset Management Solution
• MRO Maintenance Mechanics — Device
Synchronisation & management.
• Above & Below the Wing Specialists — Device (asset) management
• Device Management (SW) — Tablet, Laptop, Desktop, Scanner, Radio running MacOS, Windows, iOS & Android.
• Device Management (HW) — Charging, Access Control & Surveillance.
M3 Solutions is the company and innovator behind the powerful and versatile M3 Platform, a comprehensive hardware and software solution for portable device and content management. M3 solutions has sales and distribution offices in North America, Europe and Asia, as well as a global partner network to service customers worldwide in various environments including Airlines, Military and training.
The solution allows administrators to fully control the managing, distributing, charging, and monitoring of an organization’s portable device inventory and enables easy remote and unattended content distribution including OS, App & Content deployments, across all devices in the network, anywhere around the world, within minutes. The M3 Platform supports most laptops and tablets and can work with different device types running any OS, within the same installation. For access control, inventory management, security, privacy, user identification, content deployment, networking administration, and reporting regarding your portable devices and their content, the M3 Platform provides the ideal solution.
W: www.maxa.ai
T: +505-615-6106
E: sales@maxa.ai
Location: Montreal, Canada
NAME OF PRODUCT MARKETED
• Maxa Software Platform
KEY BUSINESS/SOFTWARE AREAS
• Data Analytics
• Data Products
• Articial Intelligence (AI), Machine Learning (ML)
• Predictive Maintenance
• Data Mapping and Translation
Maxa’s goal is to automate the complexity of data processing to enable focus on valuable data-driven insights. This means automation of the creation of Data Products through AI/ML driven data transformation, data table mapping and schema simplification. The Maxa Engine can then pre-calculate the business logic, including applying AI/ML, so that the Data Products are ready for consumption by the business through any industry standard visualization tool such as PowerBI or Tableau.
W: www.motulus.aero
T: +44 7932 173833
E: steven.rushworth@motulus.com
Location: Hoboken (Antwerpen), Belgium
NAME OF PRODUCT MARKETED
• Integrated Crew Scheduling (Pairings and Rostering), Tail Assignment, Network Optimization and Schedule Building
KEY BUSINESS/SOFTWARE AREAS
• Motulus Integrated Crew Scheduling (MICS)
• Motulus Tail Assignment (MTA)
• Motulus Network Optimization (MNO)
For many airlines operating costs, fuel and crew costs form a significant part of their cost base. The delivery of an efficient and robust plan whilst continuing to guarantee an excellent customer offering and employee satisfaction is critical to an airlines success, The complexity of such a plan, and its importance to an organisation makes creating schedules and operational plans ideal candidates to be solved by optimization.
At Motulus.aero we enjoy solving the problems that haven’t been solved before by deploying the next generation in optimization products. By combining pioneering algorithms with the power of cloud computing we are able to tackle these complex and large scale problems.
Specialising in crew scheduling (pairing and roster production), tail assignment and network optimization we help organisations to reduce crew costs, increase aircraft and equipment utilisation, reduce fuel and operational costs, improve revenue opportunities, increase crew and colleague satisfactions, and improve operational robustness.
Having deployed products to a number of industries Motulus had an original mission in aviation to develop innovative products for airline crew resource scheduling problems. Following successful implementations with two European airlines the teams expertise has now been stretched to solve network optimization and tail assignment problems.
W: www.mrxsys.com
T: +33 6 20 43 01 27
E: contact@mrxsys.com
Location: Luxembourg/Monaco
NAME OF PRODUCT MARKETED
• Blue EYE, Blue MRO, Blue STOK
KEY BUSINESS/SOFTWARE AREAS
• Quotation & Invoicing
• Project Management & Reporting
• Work Report Automatic Generation
• eJobCard iPad App
• Logistics & Inventory Management
TThe MRX Systems software solution is a fully-integrated digital platform enabling aviation professionals to access real-time data and take control over their fleet and their operations.
Blue EYE designed for CAMO management (including eTechlog), this module enables you to keep track of the maintenance status of your fleet (including scheduled and unscheduled maintenance, AD, SB), send work orders to maintenance centres and compile all history of parts, repairs, findings in one unique environment.
Blue MRO designed for MRO management, this module enables you to digitalize maintenance process from issuing quotations, assigning jobs to technicians, reporting repairs and findings until compiling all related paperwork into one exhaustive and automatically-generated full work report.
Blue STOK enables you to link all your MRO centre operations to the associated logistics through powerful features such as demand planning, sourcing (purchases, exchanges, overhaul), invoicing and inventory management.
Blue OPS designed for Air Operators, this module enables you to manage all aspects of your operations. In one place, easily manage flight schedules, create and edit flight plans, access an updated database with all information about your crew, manage crew status and planning and allocate team members and resources to flights.
W: www.nvable.com
T: +44 141 280 0050
E: contact@nvable.com
Location: Glasgow, UK
NAME OF PRODUCT MARKETED
• ConNVerge for Aviation
KEY BUSINESS/SOFTWARE AREAS
• Electronic Techlog
• Electronic Forms (Assessments)
• Document Management
• Operational Analysis
• Station Operational Compliance
The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.
CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.
The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands.
Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, longstanding clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.
Bring everything together and do IT better when you bring onboard CoNVerge and NVable.
W: www.qoco.aero
T: +358 10 501 4001
E: hello@qoco.aero
Location: Finland
NAME OF PRODUCTS MARKETED
• MROTools.io, Aviadex.io
• Intelligent maintenance
• Data management and integrations
• Lean operations
• Digital tool management
• SaaS solutions
QOCO Systems Ltd helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data, having been a trusted partner of airlines, MROs, and aircraft OEMs for over ten years.
QOCO Systems’ solutions provide significant improvements to the industry’s complex processes. They enable our customers to achieve more by doing less and to realize time-savings in labourintensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time information.
Solutions offered include the following SaaS solutions: MROTools.io for tool management in aircraft maintenance, Aviadex.io for intelligent integrations between collaborating players in aviation. QOCO also provides a wide range of consulting services for customers’ unique needs in the areas of digitalization, process improvement, data analytics, and more.
All this is realized by the business’s team of professionals with expertise in aviation and software development. Agility and customer-centricity is built into QOCO’s way of working, which allows them to quickly and cost-efficiently deliver solutions that fulfill the customer’s real needs.
W: www.ramco.com
T: +91 44 2235 4510
E: contact@ramco.com
Location: 21 offices worldwide
NAME OF PRODUCT MARKETED
• Ramco Aviation M&E Solution, Ramco Aviation MRO Solution, Ramco Anywhere Apps, Ramco flyMORE
• Maintenance & Engineering
• Maintenance, Repair & Overhaul
• Mobility Solutions
Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform.
Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; Hyper-Connected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform
Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on businesscritical activities, while the solution processes transactions and decision support, based on intelligent rules. Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.
W: www.redifly.com
T: +41 43 555 31 65
E: las@redifly.com
Location: Switzerland (HQ), Ireland
NAME OF PRODUCT MARKETED
• REDiFly Pilot Log
• REDiFly Tech Log
• REDiFly Cabin Log
• REDiFly Command (Ground System)
• REDiFly Core (Integration Module)
KEY BUSINESS/SOFTWARE AREAS
• Full Electronic Technical Logbook
• Digitization of paper process
• Data harvest, storage & analytics
• Maintenance and scheduling integration
• CAME & compliance support
• Defect management
REDiFly delivers a sleek and modern Electronic Technical Logbook. We are an independent, data-driven company that offers bespoke software solutions for the aviation industry. We provide a comprehensive framework that can integrate with an airline’s current systems, including MRO, flight scheduling, and crew management, amongst others.
What does REDiFly do? REDiFly works with the key people involved in digitizing a client’s current paper-based aircraft technical logbook. In doing so, the solution increases levels of safety and regulatory compliance, streamlines flight-to-ground connectivity and enables digital archives of secure and searchable aircraft records. REDiFly provides a seamless intersection between flight operations and aircraft maintenance to minimize communication errors while maximizing the efficiency of daily operations.
What makes REDiFly different? It is an independent company that applies a user-centric approach by working closely with customers through the onboarding, trial and go-live phases of an implementation. Its flexibility means that REDiFly adapts to a client’s current processes rather than the other way around.
W: rota.technology
T: +1 321 710 7682(ROTA)
E: info@rota.technology
Location: Melbourne, FL USA and global
NAME OF PRODUCT MARKETED
• Consulting, MXF Software, PDS(Process Development System) and custom applications
KEY BUSINESS/SOFTWARE AREAS
• MRO IT Software Implementations
• MRO IT Software Upgrades
• MRO IT Software Support/Managed Services
• MX Long Range Planning
• MRO IT Custom Software Development
With MRO systems projects and support spanning both the military and commercial markets ROTA brings proven experience to all sides of aviation. Our team has been embedded for years in the business functions we support. In both military and commercial. Specializing in system implementations and upgrades ROTA brings deep knowledge of aviation business processes, integrated into custom built software, to provide not only all testing documentation but also leave customers with a full manual of SOPs moving forward. Aside from upgrades ROTA has completed a number of data projects from cleaning up aircraft configuration to system security overhauls. After these upgrades or projects, training and ongoing admin support can be provided for any MRO IT needs.
W: www.seaburysolutions.com
T: +353 860 621311
E: mkt@seaburysolutions.com
Locations: Ireland, Argentina, Australia, Canada, Germany, Kenya, Korea, Netherlands, Philippines, and the USA
NAME OF PRODUCT MARKETED
• Alkym, EPAS, eAuthority
KEY BUSINESS/SOFTWARE AREAS
• Technical Operations
• CAMO
• MRO
• Performance Analytics
• Regulator Applications
Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Capital. Seabury Solutions has built its reputation in the market by delivering industry leading aviation IT solutions catering for some of the largest airlines across the world, down to the smallest operators. We have built upon decades’ of aviation expertise in-house, to leverage this knowledge into a suite of products, that enhance the decision making process for Airlines, Regulators and MROs.
With a truly global reach, the network of offices are located in Argentina Australia, Canada, Germany Ireland, Kenya, Korea, Netherlands, Philippines, and the USA. Our integrated aviation software range from Maintenance Systems for Airlines & MROs, Safety Management Software for Aviation Authorities and a range of performance analysis tools within the Enterprise Performance Analysis System (EPAS) Suite. The suite includes modules for Route Profitability Maintenance Performance Contract & Invoice Verification Budget Planning, Fuel Planning and Distribution Channel Performance.
W: www.sensus.aero
E: furkan.ozgunaydin@sensus.aero
Location: Dariaus ir Gireno st. 21A, Vilnius, LT-02189, Lithuania
NAME OF PRODUCT MARKETED
• Sensus Maintenance, Repair and Overhaul (MRO)
• Sandglass
KEY BUSINESS SOFTWARE AREAS
• ERP
• Time Tracking
• Quoting
• Planning
• Contract Management
• Human Resources
• Customer Portal
• Line Maintenance
Sensus Aero Maintenance, Repair, and Overhaul (MRO) is an advanced ERP solution, specifically designed for MRO base and line maintenance and designed around best practices in LEAN operations. It encourages greater efficiency through the identification and creation of processes requiring less human time and effort.
The Sensus MRO platform is a module-based system, which is highly customizable to match individual client requirements. Using Sensus MRO software, aviation service professionals can streamline their productivity at the lowest cost and remain competitive in a consolidating market.
Cloud enabled data management: The maintenance software system utilizes cloud computing benefits and is accessible from any device or location. Sensus MRO is the premium choice for MRO aviation organizations that want to enable cloud technology but are not prepared to replace an entire ERP system. Sensus MRO software implementation is fast and easy, and is designed around specific business needs that allows the user to undertake smaller projects, or wider, full scope implementations.
W: www.swiss-as.com
T: +41 61 582 72 94
E: marketing@swiss-as.com
Location: Basel, Switzerland; Miami, FL, USA; Singapore; Tokyo, Japan
NAME OF PRODUCT MARKETED
• AMOS
KEY BUSINESS/SOFTWARE AREAS
• Material Management
• Engineering
• Planning
• Production
• Maintenance Control
• Component Maintenance
• Commercial
• HR
• QA
• Financial Management
• Mobile suite
• Flight simulators
• Multi-entity functions
Swiss-AS positions itself not as a pure software house, but as a company tightly linked to airline business. Being in touch with active aircraft maintenance on a daily basis and therefore able to capture MRO trends at a very early stage, Swiss AviationSoftware unites more than 30 years of IT experience with profound MRO expertise and offers its customers a functionally unsurpassed and technologically state-of-the-art maintenance system. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. To date, over 190 customers from all over the world steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software solutions worldwide. The ever growing ‘AMOS community’ ranges from pure operators, major charter, regional and low-cost carriers up to large airline groups and MRO providers — proof that AMOS is fit for any environment, regardless of size or geographical origin.
W: www.trax.aero
T: +1 305.662.7400
E: sales@trax.aero
Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia
NAME OF PRODUCTS MARKETED
• eMRO
• eMobility
KEY BUSINESS/SOFTWARE AREAS
• Engineering & Planning
• Production & Shop
• Technical Records & Reliability
• TRAXDoc Document Control
• Supply Chain Management
• E-enabled Aircraft Capabilities
• Aircraft Mobility apps
• Maintenance Mobility apps
• Paperless Maintenance
• Warehouse Mobility apps
TRAX is the global leader in the aviation industry for MRO ERP software, with over 200 airlines and MROs using their products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility. Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.
W: www.ultramain.com
T: +1.505.828.9000
E: sales@ultramain.com
Location: Albuquerque, New Mexico, USA
NAME OF PRODUCT MARKETED
• ULTRAMAIN® v9™ M&E / MRO
• ULTRAMAIN Mobile Mechanic™
• ULTRAMAIN Mobile Inventory™
• ULTRAMAIN ELB™
• ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/ Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management
KEY BUSINESS/SOFTWARE AREAS
• Maintenance & Engineering
• MRO
• Military Maintenance
• Maintenance Planning & Scheduling
• Paperless Customer Care on Mobile Devices
• Electronic Technical Logbook
Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground.
ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.
W: www.veryon.com
T: +1-800-747-4560
E: marketing@veryon.com
Location: USA, Canada, UK, India
NAME OF PRODUCT MARKETED
• Veryon Tracking, Veryon Tracking+, Veryon Diagnostics, Veryon Publications
KEY BUSINESS/SOFTWARE AREAS
• Fleet Management
• MRO Management
• Inventory Management
• Flight Operations
• Defect Analysis
• Guided Troubleshooting
• Technical Publications
Veryon is the leading provider of aviation software and information services, supporting a global network of more than 75,000 aircraft maintenance professionals and over 7,600 customers in nearly 150 countries worldwide. We help everyone from airlines and MROs to rotary operators and OEMs get their aircraft more uptime. Challenges like unscheduled repairs, part availability, and excessive paperwork lead to too many aircraft spending too much time on the ground. And that leads to needless delays, endless back and forth, and lots of wasted money. The key to more uptime is having a better technology platform to manage everything from maintenance and operations to manuals and diagnostics.
That’s why thousands of aircraft operators, 25% of the worldwide commercial fleet, and over 100 OEMs all rely on Veryon. And it’s why customers have been able to achieve an average 23% improvement in aircraft downtime cost. Veryon. Let’s get you more uptime.
W: www.webmanuals.aero
T: +46 (0)40 694 10 40
E: info@webmanuals.aero
Location: New York, San Diego, Singapore, Sydney and Malmö, Sweden
NAME(S) OF PRODUCT(S) MARKETED
• Web Manuals
KEY BUSINESS/SOFTWARE AREAS
• Monitoring
• Authoring
• Editing
• Publishing
• Distribution
Web Manuals is an all-in-one Document Management System designed with the needs of aviation professionals at heart. This revolutionary platform streamlines the entire documentation process, from editing, reviewing, to distribution and monitoring, saving you up to 80% of your time spent in the documentation process. The cloud-based software not only simplifies the documentation process but also eases the burden of regulatory compliance through automated smart modules.
With Web Manuals, you can easily connect your documents with regulations. Web Manuals is integrated with compliance libraries worldwide, including EASA, FAA, CASA, OTAR, and many other standard regulations. The system automatically generates alerts to keep you updated about any changes. Stay ahead of the game with an easy-to-update platform that ensures you maintain compliance for every audit. By turning what was initially a labor-intensive task into a seamless operation, Web Manuals is undoubtedly pioneering the digitization, authoring, and distribution of operational documentation.
The platform is more than just a tool — it’s a solution that allows you to focus more on the manual content and spend less time on editing details.Web Manuals is rapidly expanding its global footprint. It has more than 650 customers and partners worldwide, and offices in New York, San Diego, Singapore, Sydney and Malmö, Sweden.
W: www.yonder.info
T: +41 43 215 27 94
E: contact@yonder.info
Location: Zurich, Switzerland
NAME OF PRODUCT MARKETED
• Yonder
• Smart Documentation Management
• Knowledge Management System
• Workflow-based Content Distribution
• Compliance Tracking
• Content-based Learning
Smart, fast, reliable — Yonder empowers you to take the next step in information management. Yonder leverages the full potential of digitalization by offering you a solution built around dynamic content rather than static documents, creating a modern, user-centric experience. As well as providing intelligent solutions for operations manuals, guidelines, regulations, and standards. Yonder brings operations manuals and aircraft manufacturer documents together in one place. The solution’s smart documents make life much easier for aircrews and ground staff alike: Dynamic content: Moving beyond PDFs — Yonder is a digital solution that works with dynamic content, not static documents. Create user-specific profiles to make sure your staff always get the right information at the right time. Personalized change updates: Let specific user groups know an update has been made as soon as it is effective — and even ask for a read receipt if required. Native offline app: all your content available anytime, anywhere.
But Yonder has many advantages for document managers too: Smart workflows: Revision- and document-specific workflows enable authorized users to trigger, discuss, check and approve changes effortlessly in fully-integrated solution. Automate manufacturer revisions: Manuals from Airbus, Boeing, Embraer and other OEMs can be imported and revised automatically — even when they’ve been customized by the operator. Compliance connector: Content can be linked with the underlying regulations and standards (FAA, IOSA, EASA, etc.). That way, a workflow is automatically triggered whenever these change, ensuring full compliance by customers at all times.
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