A challenging implementation successfully completed
MANAGING DEVICES AT CANADIAN NORTH
Always up-to-date and ready
FROM PAPER TO IT AT AFFINITY
Smooth working, better quality
AI POWERED LIFECYCLE OPTIMIZATION TOOLS
Solving today’s problems — new use cases
YOUR DATA. OUR ANALYTICS. SMARTER OPERATIONS.
INTRODUCING HONEYWELL FORGE PERFORMANCE+ FOR AEROSPACE
Aerospace manufacturing and MRO operations often rely on legacy maintenance processes and outdated connectivity solutions, making data insights difficult to access or leverage. But as operators must increasingly “do more with less,” our scalable, cloud-based solution unlocks new opportunities for data-driven decisions and better business outcomes.
Maximize asset reliability, automate manual processes and drive greater productivity with Honeywell Forge Performance+ for Aerospace.
Aircraft IT MRO: as growth in demand exceeds growth in manpower; IT, including AI, can help to bridge the gap
AI(artificial intelligence) is a prominent topic in the thinking of businesses who develop and deliver IT for the MRO sector. While experienced technicians are choosing to leave the sector, there is not a sufficient pool of new talent joining the sector to take their places and so AI is seen as a useful tool to help fill those gaps and to improve the quality of processes and decision making. But there are lots of other and well-established tools that will also help in that. The discussion has turned from ‘will AI replace us?’ to ‘how can AI work with established solutions to improve how we work?’. In fact, it is already being incorporated in the ever-evolving IT toolbox available to MRO and M&E professionals.
In this issue, we have a great case study from Canadian North about how they have implemented a solution to manage all of their device fleet to ensure that it’s always up to date and ready to work, helping to save the time technicians spend walking to and from the aircraft, the office and the stores. After a challenging start, Affinity has moved to a paperless solution for running its fleet of training aircraft which, as their case study explains, improved both efficiency and quality. In the case study from Transavia Netherlands, you’ll read about how the airline moved up to the latest generation of
their MRO IT solution and the benefits that has delivered.
White papers in this issue include one from Cranfield University exploring how AI and other technologies can be applied to solve problems and in powering lifecycle optimization tools. From QOCO there is a paper on how introducing digital solutions to processes will not only improve productivity and the workplace but will also assist in the recruitment and retention of skilled staff. And, from Commsoft OASES, we have a paper charting the progress of a well-established MRO IT solution right up to the rationale for and development of its latest iteration launched this year. There are also two ‘What IT can do’ articles in this issue. From QOCO, on the benefits of using an automated data exchange process and from REDiFly on the opportunities for all round improvement that can be gained from implementing an electronic log book.
With Vendor Job Cards from Aviation InterTec Services, Comply365 and from BytzSoft as well as our regular round-up of news and technology developments and the comprehensive ‘MRO Software Directory’; this is Aircraft IT MRO, your comprehensive guide to what technology is available and how you can use it in your business.
AMOS. AGAIN.
Magnetic Group selects AMOS, the world-class M&E software solution. Trusting in Swiss-AS’ history of over 200 successful implementations, the MRO provider is prepared to transition from its legacy systems and embrace AMOS‘ best practices. This strategic collaboration underscores Magnetic Group‘s dedication to enhancing operational efficiency and streamlining maintenance processes across its operations.
“ Choosing AMOS was driven by its reliability and the efficiency it offers through integration with our AI solutions and seamless data sharing with partners. This enhances our operational transparency and decision-making, streamlining processes and improving cooperation across our supply chain.”
says COO of Magnetic Group.
06 Latest News and Technology updates
Keep up to date with the changing world of IT.
44 CASE STUDY: Transavia Netherlands upgrades to the latest MRO IT solution
Gerard de Bruyn, Product Owner of the technical department at Transavia Netherlands
Implementing a new MRO IT solution can be a challenge but Transavia Netherlands did so and here is how it was managed.
50 VENDOR JOB CARD: Comply365
In the first of our Q&A pieces, Rob Morgan, CEO, Comply365, completes his Job Card’ for Aircraft IT
52 WHITE PAPER: A step into the future for an MRO software solution
Andrew O’Connor, Head of Product Management, Aviation and Paul Lynch, Group Managing Director, Aviation, both at Aspire Software
The latest upgrade for OASES is both the latest iteration of an evolutionary process and a step up the very latest technologies and capabilities.
58 VENDOR JOB CARD: Aviation InterTec Services
In the second of our Q&A pieces, Eric Hansen, CEO, Aviation InterTec Services, completes his ‘Job Card Log’ for Aircraft IT.
CONTENTS
60 WHITE PAPER: AI is Powering Growth of Lifecycle Optimization Tools
Dr Ip-Shing Fan, John Maggiore and Professor Anna Smallwood Cranfield University
This article explores these new use cases, and the various creative ways AI and other technologies are applied to solve problems in the market today.
66 WHAT IT CAN DO: Pioneering the future of base maintenance: the advent of Automated Work Package Data Exchange
Henrik Ollus, VP of Aviation Data Exchange Business at QOCO Systems Ltd.
Changing from manual to automated data exchange opens doors to a whole host of improved processes in aviation maintenance collaboration.
68 CASE STUDY: Affinity reaps the benefits of a new IT solution
Grahaeme Colledge, Technical Director at Affinity Flying Training Services, and Tim Alden, Strategic Partnerships Director at Veryon
Moving from paper to IT made life easier for Affinity and improved quality in the business.
78 VENDOR JOB CARD: BytzSoft Technologies Pvt Ltd
In the last of our Q&A pieces, Yusuf Saifee, CEO BytzSoft Technologies Pvt Ltd, completes his ‘Job Card Log’ for Aircraft IT.
80 CASE STUDY: Canadian North took control of its device fleet
Gail Campbell, Senior Manager Maintenance Information Systems with Canadian North
Keeping a fleet of mobile devices fully up to date and secure can look daunting but there are solutions using a shared device model.
86 WHITE PAPER: Gains for MRO from digital solutions
Remon Sweers, VP of Products, at QOCO systems
Improving processes with digital solutions improves the workplace and helps to retain staff.
92 WHAT IT CAN DO: eTechlogs stand as the new digital adoption tool to advance CAMO operations
Jack Clancy, Product Specialist at REDiFly Implementing an electronic Technical Log (eTechLog) improves data recording and sharing, and enhances CAMO quality and compliance.
94 HOW I SEE IT: Transformation needs transformation
Allan Bachan, VP, Managing Director, MRO Operations, ICF
While there are continual improvements in current transactional IT solutions, we should really look at different approaches to acquiring and using data.
96 MRO Software directory
A detailed look at the world’s leading MRO IT systems.
New vendors join Aircraft IT
In this issue, there are two new vendors, DeltaXML and AireXpert, to be added to the Aircraft IT Vendor Panel
.
DeltaXML helps the aerospace, aviation and defense sectors accurately find and represent change in complex documents and data. If you’re using documentation for maintenance or operations DeltaXML can help compare and merge your complex content, such as manufacturer manual updates with proprietary documentation. Where compliance and safety are paramount, you need an accurate and reliable method for finding and merging change, that can be configured to specifically work with your content. Complex comparisons can be configured to give automatic results such as ignoring specific changes, moving content and content order as well as being able to write your own bespoke transformations. As world
leader in finding change in complex tables, DeltaXML is the only solution that offers comparison of diagrams and illustrations. The processing engine can be built into your CCMS or workflow or application code to automate processing. Available on premise or within your secure cloud infrastructure. DeltaXML’s team of experts works with all stakeholders to successfully meet your complex and varied requirements from inception through to a more accurate and efficient comparison result.
AireXpert builds and maintains the software infrastructure that serves as the access gateway to the globally Integrated Maintenance & Engineering Network, enabling airlines to aggregate multiple communication channels and achieve their objectives of increased productivity, efficiency, performance, and reliability. The tightly integrated,
only, all-in-one compliance and safety platform designed to keep your crews and assets
Trusted Partner for over 120 Airlines Worldwide
Unlock unparalleled ROI by streamling your airline's tech pubs, engineering, safety management and training, powered by a single source of truth.
role-based system connects stakeholders across the Tech Ops value chain, including airlines, MROs, OEMs and service providers. By focusing on communication, collaboration, and automation, AireXpert makes it easy for the world’s leading airline brands to eliminate silos across their entire route network from day one, driving operational excellence while significantly reducing costs.
Welcoming the two latest additions to the Aircraft IT vendor panel, COO Scott Leslie commented, “There are so many innovative ideas in the aviation IT space and their capabilities range across the whole spectrum of what aviation businesses need. That’s why we value so much the range of vendors who are represented in our publications and on the website. It ensures that, in Aircraft IT, airlines and MROs will be able to find an IT developer and vendor whose offerings will perfectly match their needs. I’m sure that DeltaXML and AireXpert will add significant value to Aircraft IT.”
China Airlines uses IFS to maximize the reliability of their operations and deliver cost savings to their customers.
In early April 2024, CrossConsense was thrilled to announce the signing of a strategic contract with Norse Atlantic Airways (Norse). This partnership marked a significant milestone for both companies. For Norse as it solidifies its commitment to operational excellence and efficiency, and CrossConsense is proud to announce the acquisition of another client who relies on the expertise of its developers. Leveraging the feedback and collaboration with existing clients, CrossConsense has developed Aircraft Fleet View into a versatile, intuitive, and easily understandable solution that is ready for additional modules based on market demand.
As part of the collaboration, Norse will be implementing CrossConsense’s cutting-edge Aircraft Fleet View solution, a powerful tool designed to optimize fleet management and enhance overall operational performance. This state-of-the-art system will provide Norse Atlantic Airways with real-time insights into their aircraft fleet, enabling them to make data-driven decisions and streamline their operations.
Axel Christ, Managing Director of CrossConsense, expressed enthusiasm about the collaboration, stating, “We are delighted to join forces with Norse, who has been our AMOS Support customer for quite a while, to elevate their fleet management capabilities.
Aircraft Fleet View is an easy-to-use and robust solution that will empower
operations, ultimately contributing to enhanced efficiency and costeffectiveness.”
Ahmad Abu Nima, Vice President of Technical Operations at Norse, states, “The AFV App will give our team the ability to have full visibility of our fleet status and fleet issues any time, live and simultaneously. This has made our work more efficient and reduced the amount and time of communication to inform and activate the different stakeholders in the business.”
Aircraft Fleet View from CrossConsense offers real-time tracking and gives users the possibility to get a quick insight into the state of their fleet, a range of aircraft or a single aircraft without logging in to a mighty MRO system. Aircraft Fleet View will allow Norse to proactively address maintenance issues, optimize flight planning, and improve overall fleet performance. This collaboration is a
technological advancements in the aviation industry. The partnership with CrossConsense is expected to drive increased efficiency and reduce operational costs.
Norse: founded by CEO and major shareholder Bjørn Tore Larsen in March 2021, Norse Atlantic Airways is an airline specializing in low-cost, long-haul, direct flights to a range of exciting destinations on the intercontinental market, offering passengers more opportunities and flexibility to explore the world.
Headquartered in Arendal, Norway, Norse Atlantic ASA, a publicly traded company listed on the Euronext Expand Exchange in Oslo, Norway, is the parent company of Norse Atlantic Airways AS and Norse Atlantic UK LTD.
Norse Atlantic Airways AS holds two Air Operator’s Certificates (AOCs), one in Norway and one in the UK. The airline’s fleet includes 15 modern,
fuel-efficient, and more environmentally friendly Boeing 787 Dreamliners that serve destinations including New York, Los Angeles, Miami, Orlando, Washington, Boston, Barbados, Montego Bay, Bangkok, Oslo, London, Berlin, Rome and Paris. The company’s first flight took off from Oslo to New York on 14th June 2022.
CrossConsense: Founded in 2002, Frankfurt Germany-based
CrossConsense offers its customers in the commercial aviation industry, highly skilled services, designed to buttress their productivity and uptime performance, based on sound knowledge in the areas of maintenance, engineering and logistical support. CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS (tool for predictive maintenance), AviationDW (tool that supports airlines to get an overview over all KPIs the airline is interested in) and the Approval App. It is an ISO9001 certified operation. As a wholly owned subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight. CrossConsense is dedicated to helping airlines to achieve their goals through the application of innovative technology solutions.
Held Back By Your Maintenance System? Discover How RAAS Can Move Your Organization Forward.
Turkish Technic to embark on a digital transformation journey with Swiss-AS
MRO & CAMO software for the evolving operator. Zero-downtime digital solutions, from the hangar floor to the cockpit. RAAS by Aviation InterTec Services is the smart M&E solution.
In a significant move towards digitalization and the automation of its maintenance processes, Turkish Technic announced in early March 2024 that it has signed a Letter of Intent (LoI) with Swiss Aviation Software Ltd. (Swiss-AS) to enhance operational efficiencies and datadriven decision-making capabilities. The news of this potential cooperation was officially announced at a signing ceremony held during the MRO Middle East show in Dubai.
A partnership geared towards technological excellence and operational efficiency, this collaboration with Swiss-AS, a highly reputable and experienced entity in the MRO IT sector, positions Turkish Technic, one of the world’s leading MRO providers, to address its unique MRO requirements while ensuring scalability, compliance, and safety
within its rapidly expanding maintenance organization.
“This potential partnership underscores our shared commitment to excellence, safety, and technological innovation in aviation maintenance. We are excited to support the growth and success of Turkish Technic and look forward to achieving remarkable milestones together,” said Fabiano Faccoli, CEO of Swiss-AS.
‘‘We are excited to embark on a potential partnership with Swiss-AS on our digital transformation journey. By adopting digital solutions, we aim to enhance our operational efficiency, optimize maintenance management, and ultimately deliver even greater value to our customers. This move will contribute to our quest for excellence and highlights our relentless pursuit of continuous improvement,” added Mikail Akbulut, CEO of Turkish Technic.
Do you know that 50% of our customers are already leveraging flydocs’ engineering services to manage 760+ assets on a day-to-day basis?
Here’s why…
Because they discovered the huge benefits of partnering with our world-class engineering support to protect their assets across the entire leasing lifecyle.
Removed risk of fines and unaccounted spend
Increased quality of documentation
Improved regulatory compliance
Reduced stress, worry and hassle
Enhanced efficiency across your operations
Smoother, simpler redelivery process
24/7 operations for expert advice and support whenever needeed
Seamless integration with your existing IT
Isn’t it time you discovered how flydocs engineering services can help your business take flight?
Email us now to see what we can do for you. sales@flydocs.aero
QOCO Systems launches Assignment — an MRO solution that combines HR, maintenance planning, and flight ops systems
QOCO Systems, a leading provider of aviation software solutions, announced, in mid-March 2024, the launch of its latest innovation, MROTools.io — Assignment. Developed in collaboration with leading industry operators, Assignment is a modern, reliable, and cost-efficient solution that combines three separate modules currently used in maintenance planning — HR, maintenance, and flight ops systems — into one easy-to-use interface.
“Aircraft maintenance operations require simultaneous management of several complex processes. With Assignment, we wanted to make them significantly more manageable by combining all the necessary data and controls into one intuitive interface,” stated Ilari Neitola, Founder of QOCO Systems. “Instead of scrolling through spreadsheets
for personnel availability information, jumping to the maintenance management system for the right plans and at the same time keeping an eye on flight data in case of delays, maintenance planners can access all relevant features with one tool.”
By automating several aspects of staff planning, Assignment reduces the workload of planners and eliminates the need for manual, repetitive tasks. The solution eliminates human error by minimizing manual intervention in the planning process, which can significantly improve the reliability of the planning process and ensure that all staff members are assigned tasks in a fair and efficient manner.
Assignment also accelerates decision-making, thereby enabling planners to quickly respond to changes in staff availability, maintenance schedules, and flight operations. This can help airlines to
increase fleet availability and reduce delays and downtime, improving overall cost-efficiency. In 2023, over 70% of flight delays in the US were caused by the aircraft arriving late or carrier-related issues such as staff shortages or maintenance. The costs of delays for airlines are estimated to reach billions of euros annually.
“When a flight is delayed, it may be necessary to replan staffing due to personnel availability,” Ilari Neitola explained. “If this is done inefficiently, with outdated methods and software resources, it can easily cause further delays, creating a domino effect. Every wasted minute is costly for flight operators. With Assignment, we aim to streamline aircraft maintenance operations so that they can reduce those delays instead of increasing them.” Read the full story on Aircraft IT Website
Air Austral adopts flydocs platform to digitize aircraft records
flydocs, the leading digital records and asset management solution provider for the aviation industry, announced, in late May 2024, the signing of a five-year deal with Air Austral, a French airline operating from Réunion, to digitize the records management process across its fleet of eight aircraft.
The agreement brings together solutions from flydocs to create value for Air Austral out of aircraft maintenance data in the form of digital records management ensuring smooth integration with their maintenance and engineering systems.
Commenting on the occasion, André Fischer, Chief Executive Officer at flydocs said;
“We are pleased to partner with Air Austral as this collaboration broadens our global footprint in the Réunion Island and further enhances our presence in the global market. With our core records management platform, we will enable Air Austral’s digital transformation journey to provide them with a unified experience. Our unique digital-led solution will provide Air Austral with a seamless experience on our records management platform. It is a privilege to be chosen as their customer partner of choice in the aviation industry, as it exhibits the value digitally driven aircraft transitions can create in aircraft maintenance.”
“Focusing on the future, we are always looking for all the innovative ways to modernise ourselves, to offer our customers more choice, comfort, and the best possible travel experience. We recently renewed our medium-haul fleet, and we are excited to embark on this journey with flydocs, the global leader in digital records management, and thus benefit from their expertise. We are convinced that this partnership will allow us to improve our operational efficiency.” stated Vincent Guerin, Technical Director at Air Austral.
flydocs: an asset management solution provider with the aviation industry’s most comprehensive
global leader in digital records management, flydocs was founded in 2007 and is 100% owned by Lufthansa Technik. With over 300 employees in multiple locations spread across the globe, flydocs is trusted by over 75 airlines, lessors and MROs to deliver measurable long-term operational and cost efficiencies.
Air Austral: Air Austral, a Reunion Island-based French airline, is a major player in Indian Ocean transport services between mainland France and its regional connections. With 900 employees, the airline has grown since its creation in 1975, elevating itself to the standards of leading international
with Air France, the Reunion Island airline also offers connections from Paris-CDG to more than 40 European destinations, and flies from 19 French cities and Brussels, in partnership with TGVAir via Paris-CDG. Air Austral operates the most modern fleet in the Indian Ocean, currently made up of two dual-class Boeing 787-8s, three triple-class Boeing 777-300s for long-haul flights, and three Airbus A220-300s for regional flights. This modern fleet, along with the comfort of the cabins, the in-flight services and the hospitality of its staff are the main assets of an airline that is known and recognized for its quality of service.
Web Manuals acquires ManualAI to develop AI-driven solutions
At the beginning of April 2024, Web Manuals, the world leader in digital documentation for the aviation industry, advanced its offering for the acquisition of ManualAI Sweden AB, a company based in Gothenburg and specializing in AI-based search technology. Aiming to improve safety by enabling pilots and crew to navigate manuals as easily and intuitively as possible, acquiring ManualAI will support Web Manuals to integrate bespoke AI functions into its digital documentation system.
Martin Lidgard, CEO, Web Manuals, stated: “We are actively working to evolve our technology and acquiring ManualAI will be pivotal as we start to incorporate AI functions into our product offering. This strategic move underscores our unwavering commitment to innovation and technological advancement, putting us at the forefront of cuttingedge solutions. Acquiring ManualAI is testament to
our growth trajectory and affirms our reputation as a steadfast, leading brand.
“Thanks to the quick integration of both business and software, we plan to deliver Web Manuals’ first AI function by Spring 2024. Supporting our aviation customers to drive operational efficiency and reduce time spent on managing compliance tasks, ManualAI’s AI functionality will help us to deliver a first-class solution.”
Breaking boundaries: aircraft tailcone removal and installation
At Asia Digital Engineering (ADE), they thrive on challenges. The business’s commitment to excellence and innovation has once again been showcased through the successful completion of a recent task, the AJY Empennage Project as announced in mid-April 2024. This project, involving the meticulous removal and re-installation of an aircraft tailcone, marks a significant milestone in ADE’s journey of providing specialized Maintenance, Repair, and Overhaul (MRO) services.
Setting themselves Apart
What distinguishes ADE from other MRO players is an unwavering dedication to taking on tasks that many others shy away from. From comprehensive structural repairs to lateral frame replacements, they embrace challenges with enthusiasm and expertise. The AJY Empennage Project exemplifies this spirit of determination and excellence.
The AJY Empennage Project: A Test of Precision and Skill
The AJY Empennage Project stemmed from a critical inspection requirement for an Airbus A320 with the
professionals including Muhammad Saffiudin, Hoor Yin Hui, Vun Hon Yee, and the entire ADE Line 4 crew, this project exemplified teamwork, expertise, and innovation.
Looking Ahead: Expanding Horizons
registration number 9M-AJY, belonging to AirAsia. The need to access the empennage area for inspection led to the decision to remove the tailcone, a task requiring utmost precision and adherence to approved data. Challenges abounded throughout the project, from the necessity of training the team to use specialized equipment and tools loaned from Airbus and the procurement of a special crane essential for the procedure. The pressure to execute flawlessly on the first attempt was palpable. However, with meticulous planning and rigorous training, ADE’s specialized team rose to the occasion.
A First for ADE
This endeavor marked the first time the ADE team undertook such a procedure. With ten dedicated personnel working tirelessly over 72 hours, totaling 720 hours of effort, the team demonstrated unparalleled skill and commitment. Notably, this procedure had previously been exclusive to aircraft manufacturers, making our successful execution all the more remarkable. Led by Muhammad Aswat
Looking to the future, ADE is poised for further growth and expansion. With the launch of a new hangar in Q3 2024 and bolstered manpower, they are eager to expand the portfolio of specialized services. This expansion will solidify ADE’s position as a leader in the industry and reinforce the commitment to innovation and excellence. At ADE, the ultimate goal is not just to meet industry standards but to set new benchmarks for quality and innovation in MRO services and digital solutions. Born from AirAsia’s maintenance division and drawing on more than two decades of expertise, ADE is committed to delivering world-class engineering with unparalleled efficiency.
Conclusion
The successful completion of the AJY Empennage Project underscores ADE’s commitment to pushing boundaries and exceeding expectations. As the business continues to evolve and grow, they remain steadfast in their dedication to providing unmatched MRO services in the ASEAN region and beyond. At ADE, innovation knows no bounds, and excellence is the standard.
Read the full story on Aircraft IT Website
KEEP YOUR AIRCRAFT FLYING LONGER
SCAT Airlines takes off with AMOS
Airlines is now finalized and the airline is fully operational with the system. This important milestone marks a new direction for the airline, which can now benefit from greater operational and maintenance efficiency.
previous manual and analog processes to the more streamlined AMOS processes, SCAT Airlines opted for a transition phase using both solutions simultaneously. Due to fleet reconstruction and other internal events, this transition phase has been extended until now. The muchanticipated AMOS Go-Live for SCAT
SCAT Airlines: Founded in 1997, SCAT Airlines is a Kazakhstani airline based in Shymkent. With a diverse fleet and network serving multiple destinations, SCAT Airlines is committed to providing safe, reliable, and customer-focused air travel. SCAT specializes in civil aviation services including regular, charter, and cargo flights, aircraft maintenance, personnel training, and airport construction. The Airline has ownership of two airports in Kazakhstan, namely Taraz International Airport and Shymkent International Airport.
Swiss AviationSoftware and AMOS: Swiss-AS as an industry-leading M&E / MRO software provider offers an end-to-end integrated, highly intelligent software suite, designed to cover the management of the entire spectrum of maintenance activities. AMOS in combination with its mobile package empowers its large and loyal aviation customer base — ranging from pure operators of all sizes, through major low-cost, regional and flag carriers, and large airline groups to MRO providers — to digitalize and automate their maintenance processes and connect with other industry solutions beyond the boundaries of AMOS via the data messaging platform AMOS central.
Asia Digital Engineering (ADE) celebrates the launch of ADE Cambodia
In late May 2024 2024, Asia Digital Engineering (ADE), the Maintenance, Repair and Operations (MRO) subsidiary of Capital A, was thrilled to announce that ADE Cambodia Co Ltd (ADE Cambodia), a joint venture with Sivilai Asia Co Ltd, has received the Approved Maintenance Organization (AMO) certification from the Cambodia State Secretariat of Civil Aviation (SSCA). This achievement marks a significant milestone as it is the first ADE entity outside Malaysia to obtain business approvals in the country.
ADE Cambodia will play a pivotal role in supporting the aviation ecosystem in Cambodia, leveraging its expertise to provide crucial MRO services not only to AirAsia Cambodia but also to other airlines operating in Cambodia’s major airports.
Mahesh Kumar, CEO of Asia Digital Engineering said: “We are delighted to have received approvals to commence operations of ADE Cambodia. We look forward to providing top-notch MRO solutions to airlines operating to and from Cambodia, in addition to supporting Cambodia’s thriving aviation industry, which will positively impact the local economy and create job opportunities in the country. We would like to record our sincere appreciation to the Cambodia State Secretariat of Civil Aviation (SSCA) and the Cambodian Government for their warm welcome and recognition of our capabilities. Looking ahead, we are committed to investing further in state-of-theart technologies, enhancing our capabilities, and developing a skilled workforce at our facility. This also marks the beginning of our growth journey in 2024, as we gear up to expand to other countries soon.”
ADE Cambodia operations will be headquartered at Phnom Penh International Airport, Cambodia’s busiest airport and primary international gateway but will expand to other airports in Cambodia as
well. This strategic location positions ADE Cambodia to efficiently serve the aviation needs of the region, leveraging the airport’s vital role in connecting Cambodia with the world.
Tony Fernandes, Chief Executive Officer of Capital A, said: We are incredibly proud of Asia Digital Engineering’s accomplishments which continue to grow from strength to strength. With over 20 years of proven expertise from working with AirAsia, their goal to become the leading MRO provider in Asean and beyond, known for high quality, best value and innovative solutions, is firmly on track. This milestone comes just weeks after the momentous launch of AirAsia Cambodia and its inaugural flight, underscoring Capital A’s steadfast commitment to expanding our footprint for all of our associated lines of business leveraging on the success of our fast-growing aviation Group.”
Captain Rajesh Gill, Director of Flight Operations, AirAsia Cambodia said: “We warmly welcome Asia Digital Engineering (ADE) to Cambodia and are delighted to be their first customer. We look forward to utilizing their services to enhance our operational efficiency and to continue delivering exceptional experiences to our guests.”
Established in 2020, ADE has earned customer trust through its professional MRO services, digital products, glowing testimonials, and partnerships with airlines across the region. In December 2023, ADE completed its 100th C-Check within 2.5 years, setting a record time frame since inception. Looking ahead, ADE is focused on its vision to continually deliver exceptional services, expand capabilities, and remain at the forefront of the MRO industry. ADE’s state-of-the-art 14-line hangar in Kuala Lumpur is scheduled to be launched in Q3 this year, further enhancing the company’s ability to serve clients with excellence and efficiency.
quality and safety standards in aircraft MRO is emphasized by a string of milestones. Among these achievements stands the attainment of the EASA Part 145 approval from the European Union Aviation Safety Agency (EASA) complementing an extensive array of existing maintenance certifications and authorizations.
Asia Digital Engineering (ADE): Founded in September 2020, ADE is a wholly-owned subsidiary of Capital A Berhad based in Klia2, Kuala Lumpur, Malaysia. ADE leverages the AirAsia’s Engineering Department’s best practices and unsurpassed combined experience in the region. ADE offers a range of aircraft services for line maintenance, base maintenance, workshop, component and warehouse services, and engineering support services. Equipped with state-of-the-art infrastructure and facilities and a vast experience in airline engineering managing the world’s best low-cost airline, ADE aims to uphold the highest standards when it comes to professional integrity, quality, reliability, driving greater efficiencies and safety, for all customers at all times.
Saudia Academy partners with Gozen Digital Aviation and deploys Simorg as digital training solution
Gozen Digital Aviation (GDA) was pleased to announce, at the very beginning of May 2024, their partnership with Saudia Academy, the training division of Saudia Airlines — the Kingdom of Saudi Arabia’s flag carrier. Saudia Academy has selected GDA’s Simorg software as its preferred training management solution to enhance training efficiency across the organization with implementation set for May 2024.
Devran Gozen, Chairman of GDA, highlighted the strategic importance of this collaboration, stating “Our mission at Simorg is to elevate aviation training through innovative solutions. We appreciate Saudia Academy’s trust in Simorg, which reinforces our dedication to excellence in aviation training.”
Mert Yagci, GDA’s Commercial Director, added, “We are pleased to see Simorg emerging as the digital platform of choice in our industry. It is a true
pleasure to welcome Saudia Academy to Simorg’s growing community.”
Capt. Ismael S. Alkoshy, CEO of Saudia Academy said: “The launch of this Digital Training Solution is a testament to our dedication to remain at the forefront of the training technology. This strategic expansion reflects our commitment to meeting the dynamic needs of the regional market. We are not just enhancing our capacity; we are actively contributing to the dynamic growth of the training demand expertise in the Kingdom and beyond.”
This partnership between Gozen Digital Aviation and Saudia Academy represents a strategic commitment to drive digital progress in aviation training and enhance standards.
About SIMORG®: an end-to-end and integrated training management software SIMORG® is tailored for simulator centers and flight schools. It integrates
managing the digital strategies of leading companies in the market. GDA creates high functionality software through the expertise gathered from multiple verticals of aviation. The company is
currently dedicated to developing software in segments such as flight operations, training center management, aviation security, ground handling operations, crew scheduling/ aircraft management, flight/trip planning and aviation finance.
Saudia Academy: Saudia Academy is a Strategic Business Unit of Saudi Arabian Airlines Corporation and is considered the only Advanced Aviation Training Center in the Kingdom of Saudi Arabia. The academy provides training in all aviation fields including Flying, Inflight
Service, Flight Safety, Aviation Security, Aircraft Maintenance, English language, leadership training, Ground Operations, Customer Service, Aviation Management Courses and more. The academy provides professional and quality aviation training in compliance with national and international regulations and Safety Standards to Regional and Global commercial air carriers. The academy is also an IATA Regional Training Partner and an Authorized Training Center, offering IATA courses and certificate programs.
easyJet to digitize onboard Aircraft Technical Log
easyJet announced in late June 2024 that it is replacing weighty Paper Technical and Cabin Logs with the e-techlog system from renowned aviation technology company, Ultramain Systems. easyJet will rollout the system across its 346-strong fleet of aircraft during 2025.
The move represents another way the airline is trying to reduce its operational waste, with the transition expected to save more than 300,000 sheets of paper from being printed and stored every year.
Additionally, the new e-techlog system will help streamline the maintenance reporting process for flight crew, cabin crew and engineering — enabling easyJet to increase line maintenance productivity in the process.
Bolstered by real-time flight and
will in particular aid easyJet with fewer ground delays, lowering aircraft maintenance times to enable greater aircraft availability and ultimately less disruption for passengers.
David Morgan, Chief Operating Officer at easyJet, said: “Rolling out Ultramain’s state-of-the-art technology across our fleet of aircraft will not only improve the reporting processes for our crew and engineering teams but will also see fewer delays on the ground.”
Read the full story on Aircraft IT Website
TrustFlight introduces smarter workflows for maintenance and flight ops teams with Traxxall integration
TrustFlight, a technology innovator focused on digitization of the aviation industry, announced, at the end of February 2024, a new integration with JSSI’s Traxxall, an aircraft maintenance tracking and inventory system. The integration brings flight operations and maintenance teams closer through TrustFlight’s leading Electronic Logbook (ELB) software.
“At TrustFlight, we place a significant importance on developing integrations that lead to improved data reliability for smarter decisionmaking and improved safety,” said Luke Franklin, Product Manager, TrustFlight. “Our collaboration with JSSI exemplifies our commitment to an open platform within our suite of solutions and we’re excited to introduce our Traxxall integration so operators can get more from the technologies they rely on daily.”
The integration enables seamless two-way data syncing for Maintenance Checks (Due Lists) and Workpacks (Workplanners), as well as one-way syncing for Defects (Snags) and Totals (Actuals) for enhanced data accuracy, improved safety and efficiency, better compliance management, and improved aircraft availability. It also links user accounts for seamless traceability, meeting compliance and
audit requirements.
Prior to the integration, there was a delay for data to populate into Traxxall as users were required to manually enter and cross-check data between the Electronic Logbook and maintenance tracking system. The integration of TrustFlight’s ELB with Traxxall streamlines these workflows, enhancing data accuracy, improving safety, and increasing operational efficiency by automating the exchange of information.
“Aircraft management begins with accurate data and technology to make decision making easier and smarter,” said Mark Steinbeck, Chief Commercial Officer, JSSI Maintenance Software. “Through this integration, our joint customers benefit from real-time data feeds between systems, and we’re excited about this collaboration.”
TrustFlight’s ELB enables fully-digital workflows for crew and maintenance personnel by automating vital information to greatly enhance speed and accuracy while reducing man-hours required. The TrustFlight Integration Platform today hosts more than 20 integrations from leading applications used by operators around the world.
TrustFlight: a digital technology innovator that specializes in the aerospace and aviation domain, TrustFlight’s best-in-class solutions and services provide an added layer of safety, efficiency, and insight to everyone involved in the operation and maintenance of aircraft. With over 70,000 active users, TrustFlight’s industry-leading suite of solutions includes an Electronic Logbook (ELB), Safety and Quality Management System (SMS/QMS), Reliability Analytics software, the innovative MEL Manager, and aviation Technical Services for continuing airworthiness. Originally founded by two commercial pilots, TrustFlight has grown to become a global firm supporting a wide variety of airlines, airports, regulators, maintenance providers, and business aviation operators around the world.
Read the full story on Aircraft IT Website
HK Express selects ULTRAMAIN® ELB™
HK Express Airways (HK Express), a Hong Kong based low-cost carrier, announced at the beginning of July 2024 that it has selected Ultramain Systems ULTRAMAIN ELB electronic cabin and technical logbook software. HK Express operates a growing fleet Airbus A320 and A321 series aircraft, with a current fleet size of 34 aircraft.
The introduction of ULTRAMAIN ELB to their Airbus fleet will enable HK Express to capture real-time paperless data as work is accomplished. This does not only reduce the paper process but also provides improved operational visibility and reliability. Auto-collecting accurate data during the maintenance process is critical for effective corrective actions.
In addition to providing immediate global visibility of Tech & Cabin actions in ELB, and HK Express’s Maintenance System, ULTRAMAIN ELB auto enforces many aspects of the defect identification and resolution process that paper systems cannot.
Read the full story on Aircraft IT Website
IBM® Maximo® for Aviation
Built on decades of leadership in asset and operations management
– One enterprise solution supporting airframe, engine, component, ground equipment, facilities maintenance and operations
– Enhanced by AI and machine learning, tailored for aircraft operational excellence
– IoT data gathered in real time from every inch of the aircraft to automate maintenance management
– Trusted to support safety and maintenance requirements, from regulatory compliance to maintenance planning and execution
Dassault Falcon Service goes digital with TrustFlight Electronic Logbook
TrustFlight Ltd. (TrustFlight), a technology innovator focused on digitization of the aviation industry, announced in late March 2024 that Dassault Falcon Service (DFS), one of Europe’s largest providers of maintenance, management, and technical services for Falcon business jets, has selected TrustFlight’s Electronic Logbook (ELB) solution to drive digital process adoption across their fleet of business aircraft to gain real-time insights while eliminating error-prone, time-consuming processes.
Dassault Falcon Service has consistently sought ways to improve the operations through innovative solutions that enhance both reliability and passenger safety. With the elimination of outdated, labor-
intensive paper-based processes through TrustFlight’s user-friendly ELB, Dassault Falcon Service is able to increase operational efficiencies, improve safety, and outline potential risks ahead of time to ensure the high standard of service they have delivered since 1967.
Dassault Falcon Service rigorously evaluated TrustFlight’s Electronic Logbook for reliability and user experience. With TrustFlight, Dassault Falcon Service maintenance and flight operations personnel are able to eliminate transcription errors and manual processes through automation to gain instant overviews into aircraft locations, maintenance statuses, and real-time alerts to mitigate potential issues as they arise.
“The selection of our Electronic
Logbook solution by Dassault Falcon Service is a testament to the robustness, functionality, and integrability of the application,” said Karl Steeves, CEO, TrustFlight. “The Dassault Aviation group and its affiliates are well-regarded for operational excellence and business acumen and we are excited to partner with them to help streamline operations through digitization.”
TrustFlight’s Electronic Logbook enables fully-digital workflows for crew and maintenance personnel by automating vital information to greatly enhance speed and accuracy while reducing low-value-added operations. Furthermore, the ELB integrates into various systems including AMOS, CAMP, and Leon Software, allowing users to leverage bi-directional data flows to maintain a connected
ecosystem of digital products. Dassault Falcon Service: Since 1967, Dassault Falcon Service has been a reference point for the highest standards of quality and service in business aviation. Dassault Falcon Service is a wholly owned subsidiary of Dassault Aviation located at Paris-Le Bourget and BordeauxMérignac airports. Due to its integrated structure, the company offers an extensive suite of maintenance, management and technical services for Falcon business jets. Its activities include FBO services as well as aircraft management and on-demand flights. Available 24/7, the experts’ team operates from Le Bourget a latest-generation Falcon fleet, the ultimate in comfort and flight safety.
TrustFlight Electronic Logbook displayed in Dassault Falcon Service aircraft cockpit EFB. Image courtesy of Dassault Aviation
ASQS and Lufthansa Industry Solutions unveil revolutionary Ai Co-Validator: a game-changer for aviation report processing
ASQS, a leading global provider of integrated aviation Quality and Safety Management solutions was thrilled, in late March 2024, to announce the launch of its latest feature — the iQSMS Ai CoValidator. Developed in close cooperation with Lufthansa Industry Solutions (LHIND), a renowned IT service provider specializing in digital transformation, the Ai Co-Validator promises to radically transform the way organizations process large volumes of incoming reports.
Leveraging ASQS’ expertise in aviation safety and risk management with Lufthansa Industry Solutions’ understanding of complex IT landscapes and system integration capabilities as well as a shared passion for innovation, the Ai Co-Validator optimizes the processing of reports with the help of artificial intelligence, and thus contributes to a significant increase in productivity in aviation organizations.
“The partnership between ASQS and LHIND marks an important milestone in providing advanced solutions to the aviation industry,” said Amir Farajollahzadeh, Business Director MRO, Hospitality
& SAP at Lufthansa Industry Solutions. “By utilizing the latest technologies and AI capabilities, the safety and efficiency of flight operations will be further enhanced. Users of iQSMS can benefit from the collaboration by saving time and resources while ensuring higher data quality and compliance”.
The sophisticated tool examines the content of incoming reports and suggests the best matching customer-specific event classification. If the classification suggested by the AI matches the reporter’s selection and either reaches the highest AI confidence score or exceeds the predefined minimum confidence score for the specific event classification, the report is automatically approved.
By approving incoming reports on a 24/7/365 basis in the iQSMS Reporting Module, the Ai Co-Validator ensures that important safety information is consistently forwarded to the relevant
departments, not just during office hours but around the clock. The sophisticated tool thus reduces time-consuming repetitive and routine tasks and frees up resources for more critical tasks, increasing the company’s overall safety and effectiveness levels. One of the main advantages of the Ai Co-Validator also lies in its objectivity. By eliminating possible personal subjectivities and performing based on the operator’s taxonomy, the AI ensures objective and consistent
report analysis and evaluation.
“We are very excited to add the Ai Co-Validator to our suite of solutions,” stated Günther Schindl, Co-Founder and CEO of ASQS. “We believe this feature will drastically improve efficiency in report processing, allowing companies to focus more on their core safety tasks. We are proud to be pioneering aviation safety report processing together with Lufthansa Industry Solutions and look forward to a successful long-term partnership.”
Aero K Airlines takes off with AMOS
Swiss-AS was pleased to announce, in late June 2024, that Aero K Airlines, an ultra-low-cost airline based in the Republic of Korea, has opted for the AMOS Airline Edition to streamline operations, increase efficiency, and reduce overall maintenance costs for its fleet of Airbus A320 aircraft
Aero K Airlines recognised several challenges within their existing MIS and business processes. These challenges included data manipulation issues that were partly due to human factors and partly due to poorly designed software. While comprehensive user training can mitigate the human factors, professional solutions are required to resolve software-related issues.
To address these challenges, Aero K decided to migrate from its current MIS to AMOS. Key to this decision was the robust business logic of AMOS, which has been honed over 35 years of service to many valued customers, as well as the continuous evolvement of the software with next-generation technologies, including Flutter, to remain at the forefront of industry advancements.
Aero K Airlines has also adopted Swiss-AS Cloud Hosting services to provide a fully dedicated cloud hosting environment and ensure optimal operating conditions from AMOS Operational Services (AOS), covering the application and database server administration. Read the full story on Aircraft IT Website
IFS Cloud selected by Joby Aviation to shape the future of eVTOL aircraft
In late March 2024, IFS, the global cloud enterprise software company, announced that Joby Aviation, the leading manufacturer of electric vertical take-off and landing (eVTOL) aircraft for commercial air taxi services, has selected the IFS Cloud for Aviation Maintenance solution for its pioneering eVTOL aircraft maintenance processes.
Joby continues to lead the way on the development of eVTOL aircraft, launching production in June 2023 and recently completing a series of piloted test flights, including an exhibition flight
in New York City. Joby’s all-electric aircraft has a maximum range of 100 miles and can carry a pilot and four passengers, giving it unparalleled flexibility to serve communities worldwide. Joby plans to start commercial operations in 2025, as it continues its progression from prototype to a fully operational fleet. As part of its ambitious growth plans, the company recently announced plans to construct a scaled manufacturing facility in Dayton, Ohio, the birthplace of aviation. The establishment of the company’s ground-breaking new
producing up to 500 eVTOL aircraft per year, represents a significant milestone in the field of Advanced Air Mobility, and will lead to the creation of up to 2,000 high-quality manufacturing jobs. Joby also plans to expand its existing manufacturing facility in Marina, CA where aircraft production was launched last year.
IFS Cloud for Aviation Maintenance will provide Joby Aviation with an advanced end-to-end maintenance software solution for its eVTOL aircraft across key functional areas including engineering, records management, operations, and planning, to support its global expansion plan and ensure the highest standards of safety and efficiency.
Performance Starts With A Plan
Since switching to Aerros, our customers have:
• Increased fleet size with minimal increase in overhead
• Increased plan detail by 9x and plan length by 4x
• Reduced time to budget by half
Matthew Lykins, Aircraft Maintenance Lead at Joby Aviation commented: “At Joby, we are at the forefront of revolutionizing travel with our eVTOL aircraft. Ensuring the seamless operation and maintenance of these aircraft throughout their lifecycle
solution. That’s why we have chosen IFS as our trusted partner. The IFS solution offers a robust software foundation that can evolve and adapt to meet our growing needs, from the initial testing and regulatory approval phases, to the full-scale operations of Joby aircraft.”
Scott Helmer, President, Aerospace and Defence at IFS commented: “We are thrilled to be working with Joby to manage the operation and maintenance of one of the world’s most advanced air vehicles. IFS has been closely tracking the growth in Advanced Air Mobility for some time, and the aviation industry-specificity and flexibility of IFS Cloud makes us a perfect fit for organizations that are shaping the future of flight.”
Joby Aviation joins the many world-leading aircraft manufacturers, operators and maintainers that have selected IFS, including Southwest Airlines, Air France-KLM Group, Qantas, Saab, BAE Systems, and more.
Learn how Aerros can dramatically improve your planning results today.
AIRCRAFT FLEET VIEW
New version with new feature: CAMO Release
■ developed for airlines
■ always up-to-date view on your fleet‘s status
■ easy-to-grasp view on events like current delays, cancellations and AOGs
■ specific views for flight operations and maintenance
■ customizable for airlines and users
OASES announces launch of ‘Release 11’: a major upgrade for OASES users
Right at the end of March 2024, OASES, providers of airworthiness MRO software for the aviation industry, was proud to announce the launch of OASES ‘Release 11’, marking a significant update to its aviation software suite. This latest version delivers new features and enhancements in functionality, security, and user experience, tailored for airline operators, MROs, and aircraft engineering firms.
OASES Insights, a new feature in ‘Release 11’, transforms vast amounts of operational data into actionable intelligence. This analytics tool enables users to uncover patterns and trends, supporting data-driven decisions that can reduce downtime, cut costs, and pre-empt issues for engineering teams
and management alike. Designed for ease of use, its intuitive interface and robust dashboards make advanced data analysis accessible to all users. Release 11 introduces cutting-edge integration technologies, enhancing the connectivity between OASES and various software and services. These innovations provide quicker, more dependable, and effortlessly scalable integration solutions. With OASES Workflow, developing new integrations is significantly faster, offering customers enhanced flexibility in selecting complementary systems to use with the OASES platform. Additionally, the introduction of OASES Gateway, an API framework, allows third-party software vendors to securely and directly integrate with
OASES. This increased integration flexibility means OASES users can more easily connect with other essential systems and processes in their daily operations, leading to time savings and a reduction in human error.
The updated Maintenance Control module offers a simplified, visual approach to planning maintenance activities, enhancing operational efficiency and reducing downtime. This module allows users to manage work orders, assess materials, and plan resources effectively, ensuring a seamless integration with flight schedules. With ‘Release 11’, OASES is now more convenient and secure, with browser-based support, multi-factor authentication (MFA), SSL/TLS encryption and a strengthened cybersecurity framework, for comprehensive threat protection.
The introduction of OASES Academy fosters a learning
community among users, industry experts, and the OASES team. Members gain access to exclusive webinars, FAQs, and in-depth courses on OASES and the aviation industry, simplifying the training process for new employees and enhancing the skills of current staff.
“The Release 11 upgrade represents a significant step in our company’s journey,” said Paul Lynch, Group Managing Director. “We’ve worked tirelessly with our customers to understand their needs and build an upgrade that adds significant enhancements to their daily operations.”
For 50 years, OASES has been at the forefront of providing innovative software solutions that streamline operations, improve efficiency, and enhance customer experience in the aviation industry. ‘Release 11’ embodies the firm’s dedication to excellence and innovation in aviation.
Regional carrier GoJet Airlines partners with IDMR for Electronic Task Cards
In late March 2024, IDMR Solutions Inc., a global leader in technical documentation management and electronic signatures designed exclusively for airlines, fleet operators and MROs, announced the successful implementation of its flagship product, InForm, for GoJet Airlines, a leading Regional Airline in the United States which operates more than 160 daily flights to over 50 destinations, all exclusively for United Airlines.
In October 2023, GoJet participated in IDMR’s User Conference in Nashville, TN, to explore the application’s potential. During the event, they directly engaged with IDMR’s customers while continuing their dialogue with IDMR’s leadership. Six months later, both companies are thrilled to announce the Go Live of the end-to-end solution, despite a tight and challenging timeline. Seamlessly integrated into GoJet’s IT infrastructure and M&E,
InForm empowers the regional airline to digitize, author, and approve its Task Cards, thereby improving business processes. Implementing IDMR’s solution signifies the next stage of the airline’s digital transformation, offering cutting-edge technologies with optimal user experience, live validations, and real-time visibility of their Maintenance Programs operations.
Scott Short, Managing Director of Quality, Technical Services, and Fleet Transactions at GoJet Airlines, expressed his satisfaction with the implementation: “We are pleased to announce the implementation of an innovative end-to-end solution allowing the digital authoring and signoff process of our Task Cards. To meet our aggressive timeline, IDMR imported the content of our paper Cards and committed to an impressive 70% conversion accuracy. However, they exceeded expectations, achieving an estimated 95% accuracy rate. This will be crucial in making it even easier for our Maintenance Programs team to review, author, and further customize our Task Cards while increasing process efficiency, productivity, and response time, thanks to their unmatched expertise in paperless solutions within the industry. Participating in IDMR’s User Conference provided us with valuable insights from their customers who were able to share with us their experience with the application and implementation process. We gained a lot from the scheduled workshops and informal meetings. Consequently,
we swiftly engaged with IDMR to launch the project, aiming to go live as soon as possible in 2024. That was definitely a quick win, and IDMR Solutions is now one of the cornerstones of our TechOps, enabling us to achieve other crucial milestones in our airline’s digital transformation.”
Highly adaptable, IDMR’s comprehensive and integrated solutions significantly improve productivity, facilitating collaboration and synergies within GoJet’s TechOps.
“This implementation helps propel GoJet TechOps to new heights,” said Israel Revivo, CEO/President of IDMR Solutions. “Now that GoJet is integrated into the IDMR family, we are thrilled to assist the airline in achieving its goals. This partnership underscores the trust our clients have in our ability to support their current and future business objectives, particularly considering our growing regional airline customer base. Our comprehensive solution will empower GoJet to accelerate and enhance their paperless initiative, essential in today’s demanding Maintenance landscape,” added IDMR’s CEO; concluding, “IDMR remains committed to delivering highly scalable, adaptable solutions for airlines and MROs that seamlessly integrate with other enterprise applications. Through the implementation of next-generation solutions, GoJet is able to harness the best practices and functionality inherent in these applications.”
TrustFlight announces integration with FL3XX into its leading Electronic Tech Log
In mid-April 2024, TrustFlight Ltd. (TrustFlight), a technology innovator focused on digitization of the aviation industry, announced the integration of FL3XX, the complete aviation management solution for sales, dispatch, crew, maintenance, reports, and management, into its industry-leading Electronic Tech Log (ETL) solution. The integration, enabled by TrustFlight’s Integration Platform, will ingest FL3XX flight data including flight, passenger, and crew information, directly into TrustFlight’s ELB to eliminate time-consuming data entry and associated errors.
“TrustFlight was founded on three principles — increasing safety, reducing risk, and ensuring compliance,” said Karl Steeves, CEO, TrustFlight. “With the integration of FL3XX, we’ve made the Electronic Logbook (ELB) process even easier so pilots can skip the manual entry and focus on flying.
Additionally, operators can be certain that there are no journey log errors or overruns on duty, so compliance requirements are always met.”
With the integration, information already entered in FL3XX will populate in TrustFlight’s Electronic Logbook (ELB), reducing pilot workload by autocompleting required fields with readily available
data. Additionally, as soon as onboard documents are completed by the flight crew, they’re immediately available to the operations team with bi-directional syncing. When the flight is completed, actual take-off and landing times, crew duty times, or details of fuel usage are automatically exported into FL3XX. The integration ensures that aircraft records are kept up-to-date and accurate, which is often a challenge for operators running disparate systems across their organization.
“We’re excited to continue our relationship with TrustFlight,” said Paolo Sommariva, CEO, FL3XX. “We have already worked with TrustFlight on creating an integration for their Safety Management System, TrustFlight Centrik, and the integration with their Electronic Tech Log (ETL) is a welcome addition for our global user base.”
Read the full story on Aircraft IT Website
Upgrades and Implementations
Full System Health Checks
Training & Development
ETL and Data Migration
System Help Desk
ANEM develops a predictive maintenance model with AI and ML
In late April 2024, the maintenance company Air Nostrum Engineering & Maintenance Operations S.L (ANEM) announced that it had carried out a project with Sopra Steria and with the support of Red.es and the European Union. ANEM, in collaboration with Sopra Steria, completed the project, ‘Development of a predictive model for maintenance and technical events prevention in aircraft’, in approximately 19 months. The main objective was to develop an advanced predictive model to anticipate failures in around forty components (Part Numbers) considered critical in aircraft maintenance.
The aim was, thanks to the use of ML and AI techniques, to improve the operational efficiency of the airline by anticipating Aircraft on Ground (AOG) situations and reducing the amount of urgent engineer interventions and associated material shipments. This way, part of the delays and flight cancellations caused by technical incidents can be avoided, achieving an improvement in passenger satisfaction levels, and a reduction in CO2 emissions.
The project has received financial support from the European Union through the entity ‘Red.es’. This funding has been essential to carry out the following activities:
• Develop a predictive model for forty critical Part Numbers of the aircraft.
• Carry out a thorough study of the life of each Part Number and the associated types of failures.
• Use Machine Learning and Artificial Intelligence techniques to statistically predict possible failures of the Part Numbers.
• Include variables not previously considered in the reliability study, such as: time in storage, aircraft age, and weather conditions.
• Develop a dashboard that collects all the predictions obtained from the predictive models.
As a result of the project, a dashboard has been developed, which allows users involved in the components´ reliability study and AOG prevention to visualize and understand the data intuitively, perform real-time analysis, and make informed decisions.
Regarding the predictions provided by the model, the results have been promising, encouraging those involved to continue working on the project’s evolution. In this sense, the following lines of action have been set for a potential second phase of the project:
• Conduct a more detailed study of the models used for each
• Part Number, specifying the statistical models.
• Incorporate additional data from the Part Numbers as maintenance events occur, in order to continue improving the accuracy of the models.
InForm
InForm combines document & content management with process improvement in our tightly regulated industry. InForm seamlessly integrates with OEMs and M&E Systems to reduce any redundant work.
Task Cards
A completely paperless solution, making task card authoring & management highly efficient and requiring minimal technical expertise. InForm takes advantage of the latest OEM digital Maintenance Planning Document (MPD) and Task Card data (AMM). Support for iSpec2200 & S1000D import is built-in to the Task Card template, allowing imports of the entire deck without hassle.
IDMR offers unified Web-based applications with a centralized platform with no installations required.
Our secure web application integrates with federated ADFS access and offers fast performance operating across OS, platforms, devices, and terminals.
Our advanced accessibility functionalities allow our applications to be mobile and work anytime, anywhere; key features for inspectors, technicians, and personnel working in hangars.
Management enjoys real-time access to dashboards to track the progress of checks, run reliability reports, and optimize turn-around time.
Comply365 and Vistair to unify brands as Comply365
Comply365 and Vistair unify brands as Comply365 with strategic rebrand focused on operational transformation in Aviation, Defense and Rail. The unified brand of Comply365, effective immediately, reflects the company’s wider market offering empowering airline, rail and defense organizations with the only, all-in-one compliance, safety, training and data platform designed to keep customers’ teams and assets always geared for peak operational performance.
In early June 2024, Comply365 and Vistair, who announced their merger in January this year, revealed that they are consolidating their two brands into a single entity under the Comply365 name. The new Comply365 offers an even stronger, more powerful combination of expertise and products underpinned by unified best practices, providing airlines, rail and defense organizations with a single digital platform to elevate operational excellence, transform safety management and training, with closer integration of relevant data sets across domains.
The unified digital platform by Comply365 ensures robust compliance within highly regulated and dynamic markets, removes operational data blind spots, and enables customers to unlock unparalleled operational efficiencies. It unshackles teams from a siloed approach with disconnected data by proving a more holistic, informed, and forward-looking view of operational data, enabling teams to deliver at the highest performance standards.
Rob Morgan, CEO of Comply365 said, “Following the merger of Comply365 and Vistair, and coming together under the unified brand as Comply365, we will retain the core values and principles that have defined our success to date, while leveraging our combined expertise and strengths to set new benchmarks in operational performance for our customers. As the company continues to embark on
event series kicking off in September for a dedicated
Leveraging the Vistair visual identity and Comply365
expansion. The investor, Finnish private equity company Juuri Partners, becomes a minority shareholder of QOCO Systems, supporting the company’s international growth and product development. The investment will be used mainly to recruit new talent in software development, sales, and marketing.
QOCO Systems helps airlines, MROs, and OEMs around the world to increase their operational efficiency with advanced SaaS solutions, driving the digitalization of aircraft maintenance operations and planning. The company recently launched MROTools.io — Assignment, a modern solution that combines HR, maintenance, and flight ops systems into one easy-to-use interface. QOCO Systems’
past two years, and now was the right time to bring in outside support to continue this development,” said Matti Nevala, CEO of QOCO Systems. “The investment from Juuri Partners allows us to expand our capabilities through new hires, and we plan to recruit at least 15 new members into our international team during 2024–25.”
QOCO Systems’ current team includes 50 people representing 13 different nationalities, operating in Finland, France, Ireland, the Netherlands, and the UK. The company prides itself on its ability to attract and onboard skilled experts from different countries and cultures.
“We are very impressed with the expertise and dynamic of the QOCO team, as well as with the
data flows, QOCO can also impact sustainability matters in the industry,” said Partner Markus Einiö from Juuri Partners. “The company’s global and well-known clientele offer interesting opportunities, not only to QOCO but also to its talent. We believe that the company will be a very attractive employer to top experts with high career ambitions.” Going forward, QOCO Systems’ strategic focus will be in Europe and the Middle East, but it is also preparing for North American expansion at the end of 2024. In the US, the company has an existing client relationship with Endeavor Air, a subsidiary of Delta Air Lines. QOCO Systems is also in negotiations with various clients in other regions around the globe.
Saudi low-cost airline flyadeal sets new standard for efficiency and innovation by selecting AMOS
In an impactful step towards transforming maintenance and engineering operations, Swiss-AS proudly announced, at the end of May 2024, flyadeal’s selection of AMOS Airline Edition as its premier maintenance and engineering software solution. The selection of AMOS marks a significant milestone for flyadeal, setting new standards for efficiency and innovation. AMOS serves the airline as a central hub for managing maintenance operations, leveraging data-driven insights to optimize efficiency, ensure compliance, and drive innovation in aircraft maintenance practices.
flyadeal, Saudi Arabia’s leading low-cost airline based in Jeddah with a model for simplicity and affordability, has entrusted Swiss-AS with the
pivotal task of enhancing its maintenance operations. By selecting one solution from Lufthansa Technik’s Digital Tech Ops Ecosystem — the AMOS Airline Edition software package — flyadeal is well-positioned to attain operational excellence and boost productivity with the digitalization of its Technical Operations.
Facing the challenges of managing a growing fleet of A320neo and A320ceo aircraft, flyadeal sought to transition from traditional maintenance management systems to a solution that would grant them greater control over their data. The airline needed a comprehensive platform capable of seamlessly handling line/light and base maintenance operations while providing robust support for CAMO processes and data migration.
In May 2023, Swiss-AS, in collaboration with Lufthansa Technik’s Aircraft Engineering Services for CAMO processes, SCAMT (Subcontracted Continuing Airworthiness Management Tasks) services, and data migration, embarked on a transformative journey with flyadeal to implement AMOS. This collaborative effort culminated in a successful go-live in March 2024, showcasing the dedication and expertise of all involved.
“flyadeal’s selection of AMOS highlights the strength of the Lufthansa Technik’s Tech Ops Ecosystem and continues to strengthen Swiss-AS’s position as the market leader in the Middle East region. This unique collaboration marks a significant step for flyadeal with the aim of achieving operational excellence and embracing future digitalization, and we are delighted to be part of this transformative journey,” stated Claudia WeissGiessler, Swiss-AS Chief Commercial Officer.
Ahmed Bakadam, flyadeal Director of Maintenance and Engineering, said: “This agreement with Swiss-AS is yet another step in flyadeal’s drive to harness technology across our business, adopting the latest software which automates and centralizes operations to ensure greater efficiencies with, of course, keeping safety as our topmost priority. We have a commitment to the highest operational standards for maintenance of our aircraft which involves the optimization of data and management systems, very much in line with flyadeal’s strategic mandate of digitalization.”
flyadeal also embraced AMOScloud — a solution offering cloud hosting, an advanced web client, and a self-service platform. This innovative approach not only streamlines operations but also establishes a new standard for optimization in the industry.
With the seamless integration and implementation of AMOS as its maintenance and engineering
processes, improved cost structure, baseline for digitalization efforts, providing a scalable platform for ongoing improvement and innovation.
The collaboration between Swiss-AS and Lufthansa Technik’s Aircraft Engineering Services, exemplifies the power of the Digital Tech Ops Ecosystem in driving industry-wide innovations. With its flyadeal partnership Swiss-AS continues to solidify its position as the preferred choice for maintenance and engineering software in KSA. Swiss-AS congratulates flyadeal on this milestone achievement and looks forward to continued success in this partnership.
flyadeal: beginning operations in September 2017 with its historic maiden flight from Jeddah to Riyadh, a pioneer and innovator; flyadeal was the first regional low-cost airline to be launched only across digital distribution channels. Being the sister airline of full-service national carrier Saudia — both under
stimulate travel, tourism and trade with its affordable, value for money everyday fares catering to leisure, religious, family and business travelers.
Simplicity is key with an all-Economy Class cabin across flyadeal’s fleet. With the Kingdom undergoing dramatic transformation through its Vision 2030 economic diversification drive, aviation and tourism are among the many sectors earmarked for dynamic growth. Today, flyadeal is one of the youngest and fastest growing low-cost airlines in the Kingdom of Saudi Arabia and Middle East operating a young fleet of over 30 Airbus A320 family aircraft flying from bases in Riyadh, Jeddah and Dammam to towns and cities across Saudi Arabia with a growing international footprint in Europe, Middle East and Africa. In May 2024, flyadeal placed its biggest ever order for 51 Airbus A320 family aircraft with a delivery schedule beginning in 2026. By 2030, flyadeal plans to operate hundreds of routes that will
see its fleet and network triple in number to over 100 aircraft and destinations, respectively.
Lufthansa Technik’s Aircraft Engineering Services: Lufthansa Technik is the leading provider of aircraft maintenance, repair, overhaul and modification services for civil aircraft, from commercial to VIP and special mission aircraft. Lufthansa Technik’s Aircraft Engineering Services is a technologically advanced service provider offering the full range of engineering and technical service for airworthiness management, fleet optimization and transition services. The focus is to provide technical fleet optimization based on a continuous, safety-based and closed-loop monitoring system. This uses data collection and digital analytics to provide data-driven recommendations for corrective actions, as well as follow-up and feedback for continuous monitoring. The benefit is the improved performance of the airlines’ continuous airworthiness maintenance program. Lufthansa Technik’s Aircraft Engineering Services is specialized in providing engineering services in AMOS, utilizing a costefficient global production system enhanced with digital smart workflows. For smaller or start-up airlines Lufthansa Technik offers a preconfigured Multi Customer AMOS, which enables a quick and easy start of operations for all services in Tech Ops. Swiss AviationSoftware and AMOS: as an industry leading M&E / MRO software provider, Swiss-AS offers an end-to-end integrated, highly intelligent software suite, designed to cover the management of the entire spectrum of maintenance activities. AMOS in combination with its mobile package empowers its large and loyal aviation customer base — ranging from pure operators of all sizes, over major low-cost, regional and flag carriers, and large airline groups to MRO providers — to digitalize and automate their maintenance processes and connect with other industry solutions beyond the boundaries of AMOS via the data messaging platform AMOS central.
Read the full story on Aircraft IT Website
Transavia Netherlands upgrades to the latest MRO IT solution
Gerard de Bruyn, Product Owner of the technical department at Transavia Netherlands
aircraft to fully Airbus A320neo family aircraft.
Here are a few statistics from our business; in 2023, we flew more than 22 million passengers on 135,000 flights to more than 160 destinations, mainly in Southern Europe. At the time of writing, our fleet was 128 aircraft strong and still predominantly Boeing 737s (figure 2).
fleet
and 12 A320neos in Orly. This will be a big change for us and will mean a mixed fleet for the next seven years until we have a full Airbus fleet by the end of 2031. Transavia Netherlands is the smaller of the two Transavia airlines but, in the Netherlands, we are the number two airline overall, second to our parent airline KLM, and, in the low-cost market, we are the largest (figure 3).
Strong position in the Netherlands
Share of seat capacity to/from NL (2023)
Our brand awareness in the Netherlands is almost 90 percent and we are the market leader on 82 percent of the routes we serve. From the early days of Transavia which were 100 percent charter, the airline has evolved to the low-cost airline of today with charters only accounting for three percent of operations at the time of writing (figure 4)
Figure 3
4
GOALS
As with any project, we set some important goals for this one. First of all, there were the challenges that we had within MRO operations which included a shortage of technicians, something with which readers will be familiar. A lot of experienced people are retiring but fewer new recruits are joining as aircraft technicians. Another challenge is the EU ‘Denied boarding compensation’ (regulation 261/20004)’ which will cost us a lot of money should we have a three-hour delay or more. And, especially at Amsterdam, Schiphol, airport it’s pretty crowded and travel time to and from a ramp can take up to 15 or 20 minutes. Also, in the past, it used to take about half-an-hour to get the right paperwork to the aircraft so our goal, in this respect, was to have the technicians enabled with the right information at the right time to support the right decisions. That will improve the efficiency of the technicians as well as reducing the need for verbal communications. The process before was very cumbersome; the technician had to call the shift leader to report an AOG situation, the shift leader would then report it to Maintenance Control and Maintenance Control would report it to Operations. It all took time and the verbal process often meant that the story had changed by the time it reached Operations. Ultimately, we wanted to become paperless, introducing QuickTurn and Line Control from TRAX is the first step of setting up the paperless process.
APPROACH
For the approach, we defined three phases. Quickturn and Line Control were implemented in the first phase because we felt that would deliver a benefit for technicians from the beginning and with less investment. The second part was
already underway at the time of writing to include the implementation of AeroDox, Production Control and TaskControl. AeroDox was implemented as part of the entry into service (EIS) to provide our technicians with Airbus documents, with offline capability on their iPads. The third phase is PilotLog and CabinLog but, at the time of writing, no decision had yet been taken to introduce them in Transavia Netherlands — they have already been introduced in Transavia France so we hope to have more news on this in the near future.
CHALLENGES
We faced, as already stated, a number of challenges, especially with the entry into service process. There was a lot of pressure within the company to be ready by the due date for delivery of our first aircraft in the new A320neo fleet. First of all, we had to upgrade our TRAX environment because we were still working on a very old version of TRAX which was not capable to work with all the modern technology and capabilities that Airbus have put into their new aircraft and especially with the length of the serial numbers. So, we had to upgrade TRAX plus we also, at the same time, migrated from an On-premises solution to the Cloud version which was a very big project in itself. Another challenge that we faced was the availability of end users, technicians, with the entry into service of the new Airbus aircraft and an operation that was very challenging, especially for the technicians, with not much time available for testing the new application.
“There was a lot of pressure within the company to be ready by the due date for delivery of our first aircraft in the new A320neo fleet.”
Figure
USING THE NEW APPS
There was a challenge to implement flight schedules in the right way and we managed that by using our own middle connector to send out the messages in a form that TRAX could accept; it works perfectly now. We made some adjustments on times that we want to see in the app. We did the integrations via our middle connector and we also switched from Movement Control to iFlight from IBS; so that changed the format for scheduled flights. But all the delays are processed within TRAX and notifications are also sent to the iPads. We’re working on the integration with our rostering tool although there were some technical issues not related to Trax. Those are the main integrations that we’re looking at right now for the most efficient way of using those apps.
PROGRESS OF THE PROJECT
The way we approached the project was that we formed a group of 20 test users who were supplied with a test environment and shown around the application to let them get a feeling for it. From the start it didn’t look as if much had changed in the processes but, in the end, it did turn out to be a big change for them. There was also the parallel Cloud migration which included some very strict deadlines and the need to take account of the availability of TRAX’s resources. Notwithstanding those deadlines and constraints, we managed to go-live technically in August 2023. That was to fit in with the availability of resources at TRAX and we had to promote it to Production in August; then, we had an October go-live for the aircraft technicians.
Because August was in the middle of the holiday season, a very busy time for Transavia Netherlands, we extended the pilot change-over to a later time which would be more suitable for the end users to be ready. That meant that we
“Overall, we have received lots of very good support from TRAX in using the new apps and, especially for Production control and TaskControl, they ran sessions on how to use the app; my team of application engineers are very well trained…”
started pilot usage in October 2023 followed by a full go-live in January 2024. For all of those reasons, we had a soft go-live; all the technicians were trained team by team and as each team completed their training, they were able to use the application. Overall, we have received lots of very good support from TRAX in using the new apps and, especially for Production control and TaskControl, they ran sessions on how to use the app; my team of application engineers are very well trained in how to set-up the process and super-users are involved to embed the processes into our organization.
LESSONS LEARNED
Overall, the project itself turned out to be quite a challenge, especially engaging the end users and the aircraft technicians. One lesson that we learned was that we hadn’t set up a process, ahead of the implementation, to ensure that technicians had clarity on how to use the applications. We did a lot of training and a lot of hands-on experience but the initial adoption by end users could have been better; many of our people had a lot of experience as we had been working with TRAX, in one way, for the past 15 years. Now, we were telling technicians that they could use it in another way which would be more efficient and would help them in having the data available. However, at the beginning, people seemed to prefer the old and familiar way of doing things and it was hard to convince them to change to the new way.
At first, there was a very low adoption rate but users are increasing as they see the benefits of the change in their daily work lives. That change management was the hardest struggle we encountered. We measured the adoption rate largely by how the technicians reacted, not by logging in rates but by floor walking. The technicians were complaining that the app didn’t work and so we asked whether they had logged in and, of course, they hadn’t done so. Everybody expects a perfect solution but it doesn’t always work as users might first have expected it to work. We continue to listen to the end users and try to
resolve the issues that they report; we stay in contact with them and stay in contact with TRAX to improve the apps because, in the end, we all want a perfect solution for our technicians.
Linked to all of that, the final lesson that we learned was, don’t try to change too much at once. Together with the entry into service of a new aircraft type and the upgrade of the TRAX solution to the Cloud as well as the implementation of the apps, everyone at Transavia Netherlands was faced with a little too much pressure. It would have been sensible to have lifted our foot off the pedal a bit to help people to adapt to the new situation; be aware that we have a new aircraft type and that there are new tools to support those aircraft but allow the time to evolve to the use of the new apps. We started with small processes for QuickTurn, just creating defects, making sure it was searching the defects. And, for Line Control, we started with assigning the flights so that the technician is aware of the flights they are assigned to and the changes in those flights. That will help us in getting rid of all the manual processes that are still in Excel.
BENEFITS
The main benefit is employee experience; helping technicians’ development and making their lives easier will improve the employee experience. Rather than using the system to reduce the number of technicians, our objective is always to use it to reduce the pressure and enable people to work better. Every year we conduct surveys on the pressure experienced by our technicians in order to ensure that it can be reduced and improve safety. Given the shortage of qualified aircraft technicians and engineers on the market, it should make us a more attractive company to work for. It’s very important to listen to our employees but also, if the technicians have the ability to make the right decisions at the aircraft instead of having to return to the office, we can avoid long delays, up to three hours sometimes, which, at Schiphol, can cost €120,000 in compensation costs. If we can prevent one delay, there will already be a benefit.
LOOKING FORWARD
Looking to the future, the implementation of AeroDox went fairly smoothly and didn’t require a major program; we were able to do it with very little disruption. It was a change in the processes but it’s just an eReader app with which we are able to host the Airbus documentation offline. We’re now planning for phase 2 and we have decided on a totally different approach, first setting up the processes upfront. Also, the changes on TaskControl and Production Control are much broader than QuickTurn and Line Control. So, we’re setting up those processes as TRAX designed them and testing with a small group of end-users. Then it will be extended to certain projects, like A-check for one particular aircraft, to get feedback from users and to make some adjustments in the processes. That is the big difference that we have made in the approach for
Production Control and TaskControl.
Not for QuickTurn and Line Control but for Production Control and TaskControl, we are setting up the process for electronic signatures at task card level and the next step will be giving a CRS (Certificate for Release to Service) on work packages but that involves a lot of electronic certificates which will require further investigation The first step of Production Control and TaskControl will be an electronic signature approved by our regulators.
We hope soon to make a decision on phase 3 so that we can start implementing with the cockpit and cabin crew for having a seamless flow of aircraft maintenance from reporting to resolving and releasing the aircraft.
That has been our experience at Transavia Netherlands in upgrading our MRO IT solution and moving our processes to Cloud and mobile. I hope that it will be useful information for others planning to embark on a similar project.
GERARD DE BRUYN
Gerard has over 25 years’ aircraft maintenance experience and played a pivotal role in the ‘Entry into Service’ team for the Airbus A321NEO, contributing to its successful integration and operation. Over the past two years, he has served as Product Owner of the technical department at Transavia, leveraging his expertise to drive forward-thinking solutions and strategies. With a reputation for delivering results and outside-the-box solutions. Gerard is recognized for his problem-solving abilities and commitment to excellence.
TRANSAVIA NETHERLANDS
Transavia was founded in 1965 as Transavia Holland and, in 2003, became a full subsidiary of KLM, part of the AIR FRANCE KLM Group. The airline flies to summer and winter destinations in Europe, focusing on the Mediterranean region. Amsterdam Airport Schiphol is the main airport, but Transavia also flies from Rotterdam, The Hague, Eindhoven and Brussels. There are bases in France at Paris-Orly, Lyon and Nantes.
TRAX
TRAX is a global leader in the aviation industry for MRO ERP software, with over 200 airlines and MROs using their products. The company has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility.
INTERACTIVE GIVE US YOUR OPINION
CLICK HERE TO POST YOUR COMMENT
INTERACTIVE SUBSCRIBE HERE
CLICK HERE TO READ ALL FUTURE EDITIONS
A relentless focus on delivering financial and operations gains, explains Rob Morgan, makes Comply365 a most trusted technology partner for customers
Rob joined Vistair in 2016 as CFO and shortly thereafter his role expanded to include COO responsibilities, before being named CEO in 2022. During this time, he managed the evolution and growth of the team, expansion of the product offering and international expansion into the US and Australia. In 2024, Vistair merged with Comply365 and Rob became CEO of the combined business, which is now unified under the Comply365 brand. Prior to Vistair, Rob spent 20 years working with the Boards of high-growth technology-enabled businesses.
Aircraft IT: Your name, your job title and the name of the business?
Rob Morgan: Rob Morgan, CEO, Comply365.
Aircraft IT: How did Comply365 and Vistair get started?
RM: Four passionate entrepreneurs saw the opportunity to solve major pinch points across aviation through the powerful combination of an end-user focused, digital platform, industry best practice and providing a single source of truth for
aviation teams. Ian Herbert and David Hedley founded Vistair in the UK whilst Kerry and Dude Frank founded Comply365 in the US. Both businesses shared a common objective of keeping airplanes safe, compliant, flight-ready and operating at peak performance through a combination of tech pubs, engineering, safety management and training products that streamline operations and optimize team productivity.
The recent combination of our two businesses was a natural strategic move, enhancing our
“The recent combination of our two businesses was a natural strategic move, enhancing our collective product and service capabilities, accelerating innovation and delivering unparalleled value…”
collective product and service capabilities, accelerating innovation and delivering unparalleled value to our customers which includes more than 100 airlines worldwide.
Aircraft IT: What is the guiding business principle that drives Comply365?
RM: Our guiding principle is building and maintaining trusted, long-term, value-adding partnerships. For our customers that means we need to focus on delivering unparalleled financial and operational gains for their businesses, remaining strategically relevant through innovation that addresses and simplifies their complex maintenance and engineering needs, as well as consistently engaging in an open and transparent manner including the willingness to challenge, and be challenged by, our customers to become even better. For our team that means strong engagement in relation to our
strategic ambition, business performance and challenges, proactively supporting and listening to our teams, and engaging with individuals on how we can best support them in building rewarding careers. How we do things is of equal importance to what we do in building that trust, and those behaviors are informed by our core values and partnership spirit. Ultimately these partnerships underpin strong customer advocacy within our end markets, which supports sustained growth, as well as an environment that attracts and retains a highly talented and motivated team.
Aircraft IT: What has Comply365’s greatest business achievement been to date, and why?
RM: There have been many highlights including numerous watershed moments, whether that be new wins, operational or team milestones or conversely pulling together as a team to get through challenging times. However, I am proudest of the team’s ability to retain our founding spirit of doing the right thing, focusing on how we can better serve our customers, continuously innovating in our space, leading transformation for airlines, rail and defense organizations, and pulling together as one team. All within the context of a highly dynamic and often challenging industry landscape, as well as the continued evolution and significant growth of our own business. Those threads of continuity are a hugely important anchor for us as a business as we continue to grow and evolve.
Aircraft IT: What have been your disappointments and what have you learned from them?
RM: The learnings are many, but two that immediately come to mind are firstly being really objective about the reason for failure and secondly, focus on the inputs when looking to drive change. You need to be, and to encourage others in the team to be really objective about the reason for a failure. That can be very uncomfortable, but by promoting an environment where the goal is to get better, and
“…I am proudest of the team’s ability to retain our founding spirit of doing the right thing, focusing on how we can better serve our customers, continuously innovating in our space…”
not to personalize the situation can reap hugely valuable insights. A while back, after some tough reflection we realized we were not engaging at a strategic enough level within our customers and key targets, which was holding us back. As a result, we formed a global advisory board comprising of highly experienced and respected aviation industry and defense sector veterans, which created a step change in engagement with aviation leaders, the value we delivered, and our ability to shape industry best practice.
Secondly, when driving change in a business, you need to be laser focused on the inputs, whereas there is the tendency to over index on the outputs or results in the near term. Whether building out a sales team or driving increased efficiency out of engineering teams, if you focus and monitor the inputs you want to change and consistently get those right, then ultimately results will come. An Olympic swimmer helped me figure that one out.
Aircraft IT: In a sentence, how would you summarize what Comply365 does for aircraft maintenance customers?
RM: Keeping aircraft flight ready for peak operational performance and unlocking unparalleled ROI by streamlining operations through unified best practices, powered by a single source of truth.
Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?
RM: Simplification of complex systems and processes will continue to increase in momentum as a macro theme, and it is a key enabler for
operational efficiency, resilience and agility as well as the transformation of data into actionable insights at the point of execution. The reality is that, even amongst the world’s leading airlines, the IT and data landscape is a function of history and is typically fragmented and siloed so that the effective consumption of information is only possible after considerable manual intervention in the data. Simplification of this landscape — with enterprisewide platforms, increased automation, and the closer integration of relevant data sets — will unlock huge ROI through more streamlined and agile operations, as well as a more holistic, informed, and forward-looking view of maintenance and engineering data.
AI will play a key role within this simplification theme, including the increased proliferation of context- or function-specific technician support tools within applications that allow people to focus on higher-value tasks.
Aircraft IT: What do you want your customers to say about Comply365?
RM: A senior leader at one of our largest, and most challenging, partners took me aside recently and told me we are their most trusted technology partner — bar none — and that our team was world class. I want all our partners to say that. Practically, that means a relentless focus on getting better, understanding our customers’ challenges and supporting our talent to be the best they can be for our partners every day.
Aircraft IT: Rob Morgan, thank you for your time.
A step into the future for an MRO software solution
Andrew O’Connor and Paul Lynch open the bonnet of the latest iteration of OASES: how it evolved and what it can do for today’s MRO users
OASES from Commsoft is already a well-established, widely used MRO software solution; so, you might ask, why change what already works well? We’d like to share with you the reasoning behind OASES Release 11 and how, by engaging the latest technological advances, it will make users’ work so much better.
Paul Lynch
REASONS TO UPGRADE OASES
To put into perspective the reasons that prompted this OASES upgrade, we first need to take a step back for a broader view of what’s going on in the industry, as OASES has not been alone in this ‘upgrade’ approach. We started by considering what we did historically, what we now needed to do differently and how best to meet the challenges of those new realities in the industry. Historically, we had started with on-premises customers: we sold them licenses and they bought their own hardware; the licenses ran on that hardware and, to a large extent, they were free to do whatever they wanted with the software. We responded to their support calls and change requests but what it meant was that, if we had forty customers, we could potentially have forty different versions of the software as each customer tailored the system to their own requirements.
That model didn’t fundamentally change when we moved into the next stage of development which was hosted systems. However, while OASES was now hosting the software, instead of on-premises hosting, the customer was still customizing their own version, only in our datacenter rather than their own hosting environment. Our datacenter could still potentially be hosting forty different versions of the same system, albeit running in one place rather than in forty different places. That’s how the evolution of software development has gone over the last ten or fifteen years, from on-premises to hosted. Post-Covid, we foresaw two big challenges emerging and accelerating as a result of Covid: they were data and digital.
What has happened around data is that aircraft have become increasingly data capable, generating terabytes of data in real-time. The expectation for groundbased systems such as OASES, as well as the whole aviation IT ecosystem, is that those systems are going to be able to respond in near real-time to those terabytes of data being sent down from aircraft. There are clearly some issues to be addressed such as communications and their global deployment, but that will sort itself out in the next couple of years, by when many aircraft will be streaming data to the ground in real-time and in vast volumes. The only way that we can cope with that technically is by putting in place a cloud base.
“People don’t want paper; they don’t want to have to walk from one end of the hangar to the other, fill out a form and put it back in the right place.”
All of the data has to be in one data repository, in one place, for all the systems that use it; the data also has to have a common look and feel in order for the system to be able to react to the data coming at it. There are also the fundamental architecture changes required when moving from forty different versions of the same system to one version of the same system in a Cloud environment. Our release policy is in response to that accelerating market change and, to new digitally enabled aircraft being deployed at an accelerating pace due to Covid. That has been a real inflection point in the last two years which has meant that we’ve had to sit back, look at our development methodologies, look at what we were delivering to customers through the way that we were doing releases, and do something very different in response to this strategic development that had accelerated over those last two to three years. That’s the strategic context for data.
The other theme, also accelerated by Covid, is the expectation of users that whatever their systems are telling them to do, it will be in a digital format. People don’t want paper; they don’t want to have to walk from one end of the hangar to the other, fill out a form and put it back in the right place. They want to be able to use a mobile device, be actively told what to do through that mobile device and make all the responses through digital technology. That has also been accelerated through Covid from a user expectation perspective — people now meet online to an extent that would not have been the case five years ago. Digital pervades every workspace; it isn’t just that Covid accelerated expectations but also a different workforce has come in to the market, younger people who’d laugh at a piece of paper or a fixed terminal. That digitalization can only be done through a Cloud-based provision of services utilizing data in near real time.
Those two key themes, the growth of data and digital, were what decided us to change our strategy and develop releases which are Cloud based and, in that, we are on a journey. Release 10 was our first Cloud-based iteration moving from a hosted environment to Release 10 which is a full blown cloud services-based
environment with still some of the established functionality but being delivered on a new technical platform. Release 11 is the first time that we have incorporated new functionality, exploiting the cloud-based environment so that we can start to deliver digital content. We can start to utilize the data in a better fashion with things like dashboards, workflows and new API (Application Programing Interface) frameworks, none of which could have been done in the old-fashioned hosted environment, let alone in an on-premise environment.
That is what we are trying to do with OASES strategically; there will be future releases and one of the other things that we will able to do, once we’ve done that first step of getting into the Cloud environment, is employ a different development methodology. Development will be accelerated with all of the coding using the same code base. It will also be possible to accelerate the deployment of new functionality through agile development techniques which could not have been done for those forty versions in the historical environment.
What’s finally worth mentioning is that while, when we set out on this journey, AI wasn’t the force it is today, it is a force now. This new Cloud-based environment allows us also to cope with AI as it becomes mainstream. Again, you can only do that when you’re working in one environment with one codebase and a single data source; you can only apply AI techniques and tools to that core single capability and we’ve also started doing that at OASES. So, you’ll see in Release 12 and subsequent releases that AI will be built into the roadmap. That’s the overarching strategic direction of the company and that was triggered during Covid because we saw all of this happening.
People also expect mobility today, so our first mobile app was developed three years ago although probably not what digital natives might expect, so we are looking to develop apps and functions that will sit comfortably in a digitally native environment and will probably appear with Release 12, when the mobile app will be re-purposed to make it far more intuitive as digital natives expect.
WHY AN UPDATED SOLUTION?
Evolution rather than revolution. OASES is a safety critical piece of software that we supply to a rightly conservative environment; people seldom want rapid change but they want to know that there is planned evolution against agreed outcomes. We did consider stopping the old solution and starting again in the Cloud environment but, with that, there would have been the question of how could the migration to the new solution be achieved. That decided us that it had to be an evolutionary approach which is what we’ve done.
DEVELOPMENT HISTORY OF OASES
Suppliers of software to companies will evolve their software based upon customers’ requirements; so, as customers’ requirements grew, as something new was identified, that would be plugged in to the next version of a software
“…when we set out on this journey, AI wasn’t the force it is today, it is a force now. This new Cloud-based environment allows us also to cope with AI as it becomes mainstream.”
solution. For OASES, there are on-premise versions still running with 15 to 20 of our more than 80 customers but each of those cases is a subtly different piece of software because they’ve plugged in other software solutions or we have, over time, built plug-ins for them, or they’ve got a different reporting structure or whatever. That pattern was very common to software companies; they responded to customers’ needs through a change request process, they produced add-ins for the product and, to the extent that was possible, built those add-ins into the core product. As a result, you’d end up with, of those 15 to 20 customers in our case, 15 to 20 different versions of the software. That provides a support headache and a development headache, but moving to a hosted environment, that headache doesn’t get any less because the different software evolutions have simply moved from one environment to another. It really has to be a step to say, no, we’re going to get onto one common platform and one common dataset; that’s not an uncommon history among software companies and it’s what happened with OASES.
THE EFFECTS OF THE CLOUD ON OASES
With the first move to the Cloud, it was just a matter of taking the hosted version and putting it into a Cloud environment. The features and functions all looked the same and it’s accessed the same; it’s just operating in a different environment. This latest release is significant because it’s the first time that we’ve started to change the look and feel, and the functionality, which had not happened to a large extent in release 10. By Release 11, we have been working in the Cloud for a couple of years, we’ve got a really good development plan, and we’re able to incorporate new functionalities with a different look and feel. To a digital native, looking at the screens that we delivered ten years ago would have made them laugh at the likes of Excel. We now have a well-defined road map of what we’re going to deliver and we have delivered that content in Release 11 plus there will be further new things coming out in future releases, predicated on our ability to deliver it all from one place.
Andrew O’Connor
With systems like OASES, people expect to be able to integrate third-party systems with them more easily now. That’s an IT trend common to all software solutions, and part of our motivation for moving OASES to the Cloud with the latest technologies has been to ensure that we’ve also been able to more easily adopt new technologies for integration with third-party systems. That’s important; people talk about APIs quite a lot and that is something that we’ve also integrated with Release 11 so that those third-party systems, such as eTechLogs, that quite a few of our customers might use for very specific purposes, are able to now be plugged in in quite a standard way. We’ve also come up with a workflow tool for simple integrations which uses a ‘click and point’ process for simple integrations and with which people can plug in and connect another system with our systems. That is one kind of thing that we’ve been enabled to enable because of the new technology.
There are some other interesting things around adding on more of a business intelligence capability. We have a new feature call Insights which offers a very visual, dashboard view.
We use a tool called Metabase to deliver the very graphical sorts of views with charts and pie charts, and showing trends over time, showing the performance of the maintenance operation, that senior managers might want to see and similar information (figure 1).
We now have the capability to create those very visual views of what is happening in the system and, again, because we’ve upgraded the whole
“OASES today supports the whole process from planning and scheduling an aircraft maintenance event to when that aircraft is signed out as ready for service again.”
technology stack and are using the latest capabilities, we’ve been able to plug that in and are now able to offer it as a consulting service to our customers going forward. With the ability to offer those interesting views on the data, it’s opening up a whole new area of opportunity that wasn’t there in the existing product.
Those are main new functionalities that are very outward facing; there are other important things that are more behind the scenes including those related with the trend for cyber security and the security of the system; this is a very safety critical system. So, again, because we’ve updated the whole tech stack, we’ve been able to enable things like more secure ways of logging in such as multi-factor authentication.
The whole thing you get as a user of banking systems is the double layered checks to ensure that it’s really you, to prove your identity. So, all those kinds of things have been enabled in OASES and we’ve been able to do that because of the refresh of the technology stack. It fits with the expectations of their apps that young digital natives have these days and multi-level security is something that people are used to.
HOW TODAY’S OASES WORKS
OASES today supports the whole process from planning and scheduling an aircraft maintenance event to when that aircraft is signed out as ready for service again. As already stated, the latest release is an evolution rather than a revolution so we’ve not built a brand-new product or risked removing any functionality or anything like that. Everything about the new release has all the capabilities in line maintenance and CAMO that were already there; but we have refreshed the way that works and how it looks, so that it looks a lot nicer and it flows better. We’ve
Figure 1
added the new capabilities like the Business Intelligence reporting and that kind of thing: but it does everything on the core tasks that it’s always done, just in a nicer way.
We have also added the Maintenance Control Module (figure 2) which allows users to do planning in a visual way. It interfaces, through an API, with the Flight Operations system so that users can see where the aircraft are and, with a visual interface, you can drag and drop the aircraft into a maintenance schedule based upon where it is, the stations it’s scheduled for and the availability of parts and people to undertake the maintenance. That’s all through a nice new visual interface and, again, that’s another new module.
The evolution of OASES is a continual process and future releases will include plugging in things like of AI capabilities; we’re already using AI internally and will next be employing it in customer environments. At the time of writing, just after the launch of Release 11, there were already four customers live on this latest version of OASES.
OASES ACADEMY
As part of OASES Release 11, we have also included the ‘OASES Academy’. With any business-critical system, it’s vital to get your team up and running as quickly as possible and, with a powerful solution like OASES, there’s a lot to learn. That’s why we’ve created OASES Academy. It’s the best way to turn your people into OASES experts, whether they’re new starters or experienced team members.
OASES Academy has also created a powerful network of aviation experts, from whom to learn more about OASES and the industry as a whole. The Academy includes helpful networking features, where you can get to know the OASES team, and others in the industry. It’s like a social network filled with industry and product experts. As you explore, you’ll find answers to our most frequently asked questions and the ability to ask a question yourself. Answers might come from the OASES team or from others in the community. Having so many others with the knowledge to help means you’ll get an accurate answer fast.
The Academy helps you learn and master the OASES system with a series of courses, covering different parts of the platform and many of the ways that different functions and roles will use it. The introductory courses are for everyone and explain the basics of getting into OASES and getting set up with an account.
ANDREW O’CONNOR
Currently serving as the Head of Product Management, Aviation at Aspire Software, Andrew orchestrates the product vision, strategy, and execution for a global portfolio of aviation software companies. His commitment lies in crafting customer-centric solutions that tackle intricate challenges and deliver tangible value. Prior to joining Aspire, Andrew was managing partner in a consultancy and VP product (Travel) at Cirium, a provider of aviation data.
PAUL LYNCH
Paul has extensive experience in Asia-Pacific and at a global level for multinationals. Successfully managed start-ups and turn-arounds. He joined Aspire in 2021 as Vice President of Business Development, Aviation and, since November 2021, has held the post of Managing Director, OASES. Away from work, Paul volunteers as a Mentor for the Prince’s trust.
COMMSOFT OASES
OASES is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention. OASES is used by 130 aviation organizations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across six continents. Commsoft OASES is part of the Valsoft Corporation portfolio
INTERACTIVE GIVE US YOUR OPINION
CLICK HERE TO POST YOUR COMMENT
INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS
Figure 2
Join Aircraft IT & Aircraft Commerce at the industry-leading IT Conference for MRO and Flight Operations Solutions
& 11th September 2024, Hyatt Regency Hotel, Miami FL, USA REGISTRATION NOW OPEN – CLICK HERE
VENDOR JOB CARD: AVIATION INTERTEC SERVICES (AIS)
Eric Hansen shares how AIS’s ability to deploy new technologies while maintaining the founding principles of customer service ensure always-great service for clients
An Aviation InterTec Services founder, Eric has directed AIS’s growth from the start. His more than 35 years’ experience with IT systems design and aviation maintenance industry workflow best practices allow him to identify trends that, in turn, steer AIS toward areas that consistently provide high value for customers and shareholders alike.
Aircraft IT: Your name, your job title, and the name of the business?
Eric Hansen: Eric Hansen, CEO, Aviation InterTec Services (AIS).
Aircraft IT: How did AIS get started?
EH: AIS was founded in the early 2000s with the specific objective to develop a comprehensive browser-based digital workflow solution spanning the needs of CAMO and MRO for mid-tier fleet operators. Our platform is called RAAS.
Aircraft IT: What is the guiding business principle that drives AIS?
EH: We pride ourselves in providing meaningful workflow solutions that support industry best practices, which for us means ‘solutions that work’.
Aircraft IT: What has AIS’s greatest business achievement been to date, and why?
EH: Accumulation of incremental successes bring us to where we are today. As we’ve grown, we’ve found it important to remind ourselves where we started; doing so provides meaningful perspective, especially for our newer team members.
Aircraft IT: What have been your disappointments and what have you learned from them?
EH: We like to say there are no disappointments, only lessons, and there have been many lessons. In the context of product-market fit it would be fair to say through the late 2000’s and 2010’s we had overestimated the capacity of mid-tier operators to
“As we’ve grown, we’ve found it important to remind ourselves where we started; doing so provides meaningful perspective, especially for our newer team members”
“We
enable logical digital end-user workflows to support aircraft maintenance best practices, from the hangar floor to the cockpit.”
deploy comprehensive digital workflow solutions. The situation has markedly improved in recent years, we are aligned with industry trends.
Aircraft IT: In a sentence, how would you summarize what AIS does for aircraft maintenance customers?
EH: We enable logical digital end-user workflows to support aircraft maintenance best practices, from the hangar floor to the cockpit.
working to put AI to work within RAAS, but at a more practical and immediate level we find the current big thing is renewed energy among both
prospective and existing customers and the industry generally, to more fully deploy end-to-end digital workflow procedures including cross-departmental systems data-exchange. This is great for us, it is what RAAS was designed to do.
Aircraft IT: What do you want your customers to say about AIS
EH: AIS and RAAS deliver solid solutions.
Aircraft IT: Eric Hansen, thank you for your time.
“…we are working to put AI to work within RAAS, but at a more practical and immediate level we find the current big thing is renewed energy among both prospective and existing customers and the industry generally, to more fully deploy end-to-end digital workflow procedures including cross-departmental systems data-exchange”
FREE WEBINARS
Hosted by a different MRO IT vendor, sessions provide airlines, aircraft operators and MROs with the perfect introduction to the vendor’s software solution. CLICK HERE FOR UPCOMING WEBINARS
AI is Powering the growth of Lifecycle Optimization tools
Dr Ip-Shing Fan, John Maggiore and Professor Anna Smallwood, all at Cranfield University, consider how AI will be applied in asset management for aviation
WHITE PAPER: CRANFIELD UNIVERSITY
There is a growing area of Digital Aviation aftermarket solutions which leverage AI, data analytics and other technologies to optimize new and evolving use cases. These can be described as Lifecycle Optimization tools. This article explores these new use cases, and the various creative ways AI and other technologies are applied to solve targeted problems in the market today.
LIFECYCLE OPTIMIZATION: AN EMERGING THEME IN DIGITAL AVIATION
As mentioned in the Spring edition[1] of this publication, we can describe ‘digital aviation’ in a general sense as: knowledge or insights embodied and delivered via software on, at, or about an aircraft to deliver value to aircraft operations. Operations can be divided into major verticals, including Flight Operations, Technical Operations, Ground Operations and Passenger Operations. Focusing on the Technical Operations vertical, we can categorize the aftermarket digital offerings into several key capability themes as shown in figure 1 below.
“Electronic Documentation refers to the electronic delivery of regulatory-approved maintenance documentation to users, both in the back office and at point-of-use via mobile distribution and delivery.”
This article focuses on Lifecycle Optimization, an area with much innovation and new and evolving use-cases.
Here we focus on newer offerings in the market to illustrate the applications, and also discuss how the core underlying technologies are leveraged to deliver the respective decision support information to the different user personas. Example Lifecycle Optimization use cases covered in this paper:
• Optimization of Assets over the Lifecycle;
• Materials Procurement over the Lifecycle;
• Data transparency and portability;
• Reduction of fraudulent parts;
• Back-to-birth parts provenance.
Health Management refers to proactive and predictive maintenance methods using aircraft data in making informed maintenance decisions to drive operational efficiency. Maintenance Planning refers to the family of capabilities focused on scheduling and tracking maintenance activities, and the ‘system of record’ for these actions. Electronic Logbook refers to the family of capabilities in which PIREPs (Pilot Reports) and Maintenance Tech Log data are collected and managed electronically to both drive operational efficiencies and collect key data in a codified manner to ease use of these for analytic analysis. Electronic Documentation refers to the electronic delivery of regulatory-approved maintenance documentation to users, both in the back office and at point-of-use via mobile distribution and delivery. Digital Records refers to the family of tools focused on the collection, typically via scanning and Optical Character Recognition (OCR), of paper digital maintenance records to facilitate digital storage and indexing to increase operational efficiency, to ease the transfer to aircraft and asset ownership, and to maintain the residual value of these, especially for leased equipment.
OPTIMIZATION OF ASSETS OVER THE LIFECYCLE
Within the context of asset optimization, assets may be any economically significant rotable parts or subassembly for which economic decisions are made. Engines are the classic example, but assets can include landing gear and other major assemblies. Related decisions can include decisions regarding overhaul, leasing, maintenance plans or scrap/retirement. Financial decisions include choosing between Time and Material maintenance plan vs Power-by-the-Hour (PBH) plans. Data inputs into this process include a mixture of digitized technical records and contractual documents[2].
KeepFlying[3], based in Singapore and started in 2020, has taken an AI-driven approach to optimizing the economics of assets in MRO. Specifically, KeepFlying leverages generative and predictive AI, Large Language Models (LLMs) and interactive chat bots to help users glean otherwise difficult insights into their aircraft or assets such as engines. Users include airlines, MROs, and lessors. With the right data sources and adeptly applied AI methods, there are a myriad of potential questions that can be answered. A partial list includes Predicted Scrap
Figure
“…airlines spend over $2 Million USD per Narrow Body Redelivery, making return on investment of even incremental efficiencies pay off. In addition, Engine MROs often miss out on over $0.25 million USD in bottom line profit per engine overhaul by not executing the desired optimization”
Rates, Shop Visit Profiles, Work Scope Predictions, Maintenance vs Fuel Consumption trades, Slot Profitability Forecaster, and asset/aircraft Transition economics monitoring. The overall KeepFlying approach is to create a digital twin of these use cases, referred to as a FinTwin™ (i.e., Financial Twin), thus unlocking the decision-making analysis in an automated and streamlined way that would not be technically or economically viable to execute, otherwise, especially given the current global labor demand for skilled technical resources. The goal is to create an artificially intelligent aviation platform that becomes a virtual Technical Services Engineer capable of collating huge amounts of technical data and presenting its findings to the user.
According to KeepFlying, the potential to materially optimize these assets is significant. For example, airlines spend over $2 Million USD per Narrow Body Redelivery, making return on investment of even incremental efficiencies pay off. In addition, Engine MROs often miss out on over $0.25 million USD in bottom line profit per engine overhaul by not executing the desired optimization.
Says, Sriram Haran, Founder and CEO of KeepFlying, “We believe the real power of LLMs and their Generative AI counterparts is extracting the best parts of these technologies and unifying them into a practical system that addresses many functional and profit-delivering use cases. Consider a system that can utilize hundreds or even thousands of bots simultaneously to achieve a common goal, understanding user intent and the business rules that exist to automatically complete workflow to make technical and economic decision making truly optimized and scalable. A combination of Generative AI powered by Explainable AI; that’s our goal.”
ADDRESSING THE PROCUREMENT LIFECYCLE WITH AI
With approximately $60 billion spent annually on material in the commercial aviation MRO industry, the potential payback on any efficiencies gained via optimization is vast. Moreover, the aviation supply chain is undergoing new
challenges which further challenge the material environment. As Jonas Murby, Principal at AeroDynamic Advisory[4], shared at the 2023 IATA Maintenance Cost Conference, “MROs are at capacity with full shops and long Turn-Around-Times for parts, and are forced to prioritize long term contracts over emergent, ad hoc business. Airlines are seeing groundings due to asset availability constraints, and overstretched purchasing departments. Digitization will be a key underpinning to make the supply chain more efficient and resilient.”
Upon recognizing the vast opportunity to provide procurement optimization in the industry, in 2017 SkySelect made a pivot from a broader supply chain SaaS offering to focus on Aviation. They are focused on providing repeatable and scalable procurement via their Procurement AI platform. SkySelect uses a real-time demand signal from their customers’ M&E System to initiate a process which automates and streamlines the procurement cycle (figure 2). The objective is to make the procurement process accurate, scalable, and efficient, while aligning with the customer’s business rules and objectives. Customers include airlines and MROs, each with their respective business priorities. Moreover, their Procurement AI platform is geared to serve the needs of both parties — buyers and suppliers. Specifically, they leverage Machine Learning (ML) trained against very large numbers of acquisition data and interchangeability documentation. SkySelect focuses on automating the procurement value chain, from demand, sourcing, purchase order, ordering, delivery tracking and invoicing. From the demand signal from the maintenance planning system, SkySelect’s AI provides favorable sourcing options and suggests the best optimum between the price of materials and logistics cost (by optimizing for the lowest total cost of ownership).
Figure 2
“For our customers it’s not so much about the technology as about getting a highly automated and scalable process with real-time visibility into the supply chain. For example, an MRO customer was able to cut the
purchasing
turnaround time, from a part requirement to placing an order, from five days to a few hours.”
SkySelect has informally coined a new expression to describe their AI approach: Large Consumption Models. That is, training their AI on what parts airlines and MROs are consuming.
According to Erkki Brakmann, Skyselect Co-founder and CEO, “For our customers it’s not so much about the technology as about getting a highly automated and scalable process, with real-time visibility, into the supply chain. For example, an MRO customer was able to cut the purchasing turnaround time, from a part requirement to placing an order, from five days to a few hours. At the same time the buyers are able to process 4-5 times as many part requirements as before. Additionally, they increased their on-time delivery performance of parts by 15%. We think these kinds of results speak for themselves”.
ACCELERATING DATA TRANSPARENCY AND REDUCING FRAUDULENT PARTS IN MRO WITH BLOCKCHAIN
Data ownership and data use rights remain a complex issue stirring much debate. Data is the foundation of all digital aviation endeavors. Moreover, in most efforts, data must be shared between companies. Companies provide data to other companies who they believe will protect their data and provide a valuable work product as a result. Supportive of this goal, the Independent Data Consortium for Aviation[5] (IDCA) was formed in 2023 to provide consensus guidance for data sharing around specific use cases: back-to-birth to disposal, AOG servicing, diagnostics and prognostics, leasing, and airworthiness in crisis. SkyThread[6] was formed in 2021, in part to address the practicalities of data sharing in the real world. The primary objective was to use technology and an ecosystem business model to optimize data flow via a secure, neutral, and trusted digital network. Each provider of data has their own business rules and objectives which they wish to achieve. In an ideal world, each agent in the data transaction can control what data is seen by who and apply their unique analytics to the transaction.
SkyThread designed their platform to do this, and to provide new levels of visibility to parts status and condition data, and assets they are installed on. This is done through a blockchain-enabled utility layer focused on the intersection of Planes, Parts, People and Places. ‘Plane’ defines an aircraft and catalogues its
history of parts configurations from an aircraft’s birth through to its decommissioning. The layer creates a back-to-birth (BtB) record for all parts on existing aircraft and captures induction data for all newly produced aircraft parts. It also defines an aircraft part and records its condition throughout its service life (i.e. back-to-birth records for all existing aircraft parts). It defines technicians (people) and all those who are eligible to certify aircraft and part repairs, and certifications of airworthiness; as well as using geo tracking, locations (places) where the aircraft and parts are produced, printed, assembled, and repaired at any given time.
Another key driver of enhanced data management and control is to provide the ability to create a systematic record of parts for the purposes of parts traceability, an increasingly important topic to address the problem of fraudulent parts. As Dr Chris Markou, head of technical operations at IATA recently stated, “Creating an immutable ledger to ensure the integrity of information regarding parts is vital for accident and incident investigations and targeted recalls. However, this has to be scalable and easily performed. Using digital technology such as block chain to create the needed records with the required detail and accuracy makes sense”.
The industry has a group of startups that have been formed specifically to make things better and easier in the aircraft parts supply chain. While forming their chain, SkyThread realized that many industrial giants, digital firms, and
“Another key driver of enhanced data management and control is to provide the ability to create a systematic record of parts for the purposes of parts traceability, an increasingly important topic to address the problem of fraudulent parts.”
others would build individual solutions to tackle one or more aspects of the business problem. Chuck Marx, Chief Strategy Officer for SkyThread notes “We built our chain to collaborate with all industry efforts to collect part ID data. This is called our chain of chains. All data are welcome as we tackle this industry issue around data sharing.”
AUTOMATING BACK-TO-BIRTH PARTS PROVIDENCE USING AI
Sales of Used Serviceable Material (USM) has increased in recent years, driven by both cost efficiencies, and to provide a more sustainable option for replacing aircraft parts without manufacturing new components. There are standards that provide recommended practices for the traceability of civil aircraft life-limited parts (LLPs), such as SAE ARP6943[7] (Component Traceability Requirements for Life-Limited Parts), which applies to landing gear. Flight cycles, flight hours, and calendar time is described, along with back-to-birth traceability, to ensure airworthiness of service LLPs.
PrôvenAir[8] has created an AI-driven capability to apply these rules in a real-life setting. Jim Boccarossa, PrôvenAir CEO, explained that this was inspired by the manual nature of compiling the needed BtB records that drove them to look to AI to provide a scalable and repeatable method which also saved on labor investment. ProvenAir provides a SaaS platform that generates consistent back-to-birth trace insights for commercial landing gear and other life limited material. Using ProvenAir, tasks that took weeks can be done in hours. Their approach system uses proprietary algorithms and artificial intelligence to scan and categorize maintenance records, interpret life limited part (LLP) usage and create trace timelines and exception reports for engines, landing gears and APUs. Says Bocarossa, “We learned firsthand, through other commercial endeavors, that the task of compiling BtB (Back to Base) records in a repeatable and efficient manner with a minimum of errors was frankly beyond the capabilities of human actors. While technology for technology’s sake does not work, compiling BtB provenance of complex assets is an excellent example of using AI technology to solve a real-world problem, today.”
“The notion of Lifecycle Optimization that optimizes decisions based on a complete model of asset and fleet lifecycle, necessitates rethinking in the industry. To help fill this gap, Cranfield University is developing a virtual Cranfield Airline model to conceptualize the integration of operations, engineering and spares management decision making…”
SUMMARY
As we think about Lifecycle Optimization within the larger digital aviation tech ops ecosystem, we see that it retains the common thread of providing economic decision support capabilities. Uniquely, it is performed solely in the back office, by several newer digital aviation user personas, rather than on or at the aircraft. As with other digital aviation endeavors, there are direct, and second order efficiency driven benefits such as airline operational performance and sustainability results which flow from Lifecycle Optimization activities[9].
We can see that growth in Lifecycle Optimization is being accelerated by several factors, such as the always present imperative to increase airline and MRO profitability, but also emergent circumstances such as the tightened aviation labour market and supply chain constraints. Added to this are the democratization of data via new exchange and sharing frameworks, and the ubiquitous development and adoption of step change technologies like AI which also serve to increase acceleration.
“While
technology for technology’s sake does not work, compiling BtB provenance of complex assets is an excellent example of using AI technology to solve a real-world problem, today.”
The example Lifecycle Optimization solutions highlighted in this article are powerful tools which leverage AI and other technologies via different approaches for different use cases. As with all digital aviation tools they generate revenue and reduce cost of operations via efficiency gains. While addressing important aspects of maintenance and supply chain decisions in the lifecycle of an aircraft, we observe that, as of yet, there is no comprehensive lifecycle model available. Airline and MRO users must integrate these tools into their unique business and operations and make trades on investing in potential integrations between tools and data sources. The notion of Lifecycle Optimization that optimizes decisions based on a complete model of asset and fleet lifecycle, necessitates rethinking in the industry. To help fill this gap, Cranfield University is developing a virtual Cranfield Airline model to conceptualize the integration of
address systems integration challenges through advances in technology, intelligence, regulatory frameworks, and business models. For more information on DARTeC contact Anna Smallwood (Anna.M.Smallwood@cranfield.ac.uk).
DR IP-SHING FAN
Dr Ip-Shing Fan is a Senior Lecturer in Enterprise Systems at Cranfield University, leading the Digital MRO effort in DARTeC, supporting aviation transformation in operations and maintenance. He is a recognized industry expert in Digital MRO and IVHM. He also leads the Digital MRO and Hangar laboratories in the Cranfield DARTeC Initiative, a realistic representation of airport ramp and hangar environment, supporting advanced research on aircraft digital twins. He is the Course Director of the MSc in Aviation Digital Technology Management.
JOHN MAGGIORE
John Maggiore is a senior aerospace leader and consultant. A former Boeing executive leader, John spent more than two decades developing an industryleading portfolio of digitally driven capabilities deployed across the globe. He is a recognized digital aviation expert, with deep expertise in vehicle health management and digital MRO. He is a Senior Advisor to the Integrated Vehicle Health Management (IVHM) Centre at Cranfield University and is a Visiting Professor at the university. John holds two US patents for innovations in vehicle health management and is the Principal Consultant at Meridian Insights.
PROFESSOR ANNA SMALLWOOD
Global Research Airport and its Autonomous Vehicle research facility. DARTeC focuses, within an organizational resilience framework, on five primary research challenges that individually have direct relevance to the digital agenda (figure 3): Connected systems, Unmanned traffic management, Seamless passenger experience, Distributed airport/airspace management and Conscious aircraft.
Collectively these provide the opportunity to explore and
Professor Anna Smallwood is an experienced aviation professional, applying her background in airline leadership to heading the Centre for Air Transport Management and developing associated research activities at the unique Digital Aviation Research and Technology Centre at Cranfield University. Her significant practical experience contributes to developing and delivering post-graduate and continuous education for the aviation leaders of tomorrow, with a particular interest in enabling collaboration across academia and industry.
Pioneering the future of base maintenance: the advent of Automated Work Package Data Exchange
Henrik
Ollus, VP of Customer Success at QOCO Systems Ltd. looks at setting new standards in aviation maintenance collaboration
In the rapidly evolving world of aviation, technological advancements continuously redefine industry standards, particularly in maintenance operations. One of the most groundbreaking developments reshaping this landscape is the transition from traditional, labour-intensive data exchange methods to an automated, digital system. This innovative approach is poised to set a new benchmark for collaboration between airlines and Maintenance, Repair, and Overhaul (MRO) providers during base maintenance processes.
THE PARADIGM SHIFT: FROM MANUAL TO AUTOMATED DATA EXCHANGE
Traditionally, the exchange of work package data has been a cumbersome process reliant on PDFs and manual entry. Airlines would submit initial and updated work packages in static formats, and MROs would return completed work orders and defect findings through similar channels. This method not only required extensive manual input but also increased the likelihood of errors and operational inefficiencies, often leading to delays in aircraft readiness. The leading-edge solution now emerging in the industry leverages digital formats to automate the entire data exchange process. At the core of this new process is data control facilitated by a sophisticated user interface (UI) that enables seamless export and import of data with minimal manual intervention. This UI allows both airline and MRO personnel to review, approve, or reject updates efficiently, ensuring that each organization maintains complete control over data entering their systems.
ADVANTAGES OF THE AUTOMATED APPROACH
This digital transformation offers a multitude of benefits that extend far beyond simplifying data transmission:
• Enhanced Efficiency: The automated system significantly reduces the time spent on data entry and verification, allowing airline representatives to focus on overseeing the maintenance operation on site.
• Increased Transparency: Real-time updates and a streamlined communication flow provide clearer visibility into the maintenance progress, enabling quicker responses to potential delays and ensuring that maintenance milestones are met on schedule.
• Improved Accuracy: With automatic data validation and integration, the risk of human error is minimized, enhancing the reliability of the maintenance records and the overall integrity of the aircraft’s service history.
CHALLENGES AND STRATEGIC CONSIDERATIONS
While the shift to an automated, digital system represents a significant advancement, it also brings challenges that must be navigated thoughtfully. Key among these is the need for precise transformation to accommodate the diverse system architectures used by different airlines and MROs. Even when the parties use the same Maintenance & Engineering system, data is never compatible out of the box due to various ways the systems can be used, and data stored.
“With automatic data validation and integration, the risk of human error is minimized, enhancing the reliability of the maintenance records and the overall integrity of the aircraft’s service history.”
“…automated work package data exchange represents a monumental leap forward in aviation maintenance. This cutting-edge technology not only streamlines operations but also sets a new standard for efficiency, accuracy, and collaboration in the industry.”
Another consideration is the adoption of industry standards. ATA Spec2000 Chapter 18 provides an excellent framework and embracing such standards will be crucial for maximizing the benefits of automated data exchange.
CONCLUSION
The introduction of automated work package data exchange represents a monumental leap forward in aviation maintenance. This cutting-edge technology not only streamlines operations but also sets a new standard for efficiency, accuracy, and collaboration in the industry. As more organizations recognize the advantages of this innovative approach, it is set to become a fundamental component of modern aviation maintenance, paving the way for further
advancements and redefining what is possible in the industry. This shift is not just about keeping pace with technology—it’s about leading the charge towards a more efficient, transparent, and reliable future in aviation maintenance.
HENRIK OLLUS
Henrik is the VP of Customer Success at QOCO Systems Ltd., where he brings extensive experience in data exchange solutions for collaborative parties in the aviation industry. Leading global customer relations, he ensures that OEMs, Airlines, MRO service providers, and other key players in the aviation industry can effectively share data and jointly create value.
QOCO SYSTEMS
QOCO Systems helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data. The business’s solutions provide significant improvements to the industry’s complex processes. They enable customers to achieve more by doing less and to realize time-savings in labour-intensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time information.
INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS
Affinity reaps the benefits of a new IT solution
Grahaeme Colledge, Technical Director at Affinity Flying Training Services, and Tim Alden, Strategic Partnerships Director at Veryon, explain how Affinity used software deployment to catalyze change.
In this case study, we want to share with readers how Affinity Flying Training Services used software and the development of software to change the business. We’ll examine why Affinity needed to change, the company’s journey, and how that change process was managed. We’ll then share how the software was introduced to the business and the benefits that it has delivered. First, let’s introduce you to Affinity Flying Training Services (Affinity) and Veryon.
AFFINITY FLYING TRAINING SERVICES
Affinity is a key partner in the UKMFTS (UK Military Flying Training System) program, supporting all fixed-wing elements of the training pipeline and taking pilots from elementary flying training, when they come out of officer training and learn to fly, all the way through to multi-engine training and up to basic fast jet flying. (figure 1).
After being handed over, trainees go on to the Hawk Jet aircraft before moving on to fast Jet flying.
A mixed fleet of three different platforms is used to deliver pilot training. 23 Grob 120TP are elementary flying training aircraft that are fully aerobatic and used to support the introduction to flying training. There are also five Embraer Phenom 100E used to support the multi-engine pipeline. Finally, 14 Hawker Beechcraft, now Textron, Texan T-6C aircraft support the start of the fast jet pipeline leading to Hawks.
Veryon0224.pdf 1 2024-02-09 11:21 AM
Affinity provides the aircraft and support packages, then the military and
About Us
§ A key partner in the UK Military Flying Training System (UKMFTS)
§ Support fixed-wing elementary flying training, basic fast-jet flying tasks and multi-engine training
§ Operate and maintain a fleet of 42 aircraft…
§ Grob 120TP
§ Embraer Phenom 100
§ Beechcraft T-6C
§ Based out of…
§
§
§
another company called Ascent take the aircraft and conduct the training. Unlike airline and airline operations, what Affinity does is a military concept, but underpinned by civil certification and CAA approvals. What will be covered in the article draws on many parallels from civil aviation, starting with something about Veryon.
RAF Barkston Heath
RAFC Cranwell
RAF Valley
Figure 1
VERYON
Veryon is the leading provider of aviation software and information services, supporting a global network of more than 75,000 aircraft maintenance professionals and over 7,600 customers in nearly 175 countries worldwide. In 1973, the company began as a publisher of aircraft technical manuals. Veryon has now outgrown just being an aircraft technical publisher, and its solutions serve multiple facets of the aviation industry and beyond. Its comprehensive technology platform helps aviation operators better access publications, fix maintenance issues faster, and operate more efficiently without compromising compliance. By taking technology to the next level with artificial intelligence and machine learning capabilities, Veryon is taking operators to new heights. The company has grown by adding new partners, content, and technology through the acquisitions of CaseBank, Flightdocs, and Rusada (figure 2).
About Veryon
§ Provider of aviation software since 1973
§ Solutions are used by 75,000 aircraft maintenance professionals in more than 175 countries worldwide
Veryon Tracking+
§ Software solution for:
§ Fleet Management
§ MRO Management
§ Inventory Management
§ Flight Operations
§ Business Support
§ Web-based platform consisting of 10 modules and 3 apps
§ Implemented by their in-house teams of experts
Veryon Tracking+, formerly Rusada ENVISION, has been around since 1987. It’s evolved through various IT platforms, as you might expect, and now covers a range of operations. Readers will know a lot about aircraft management software, and Veryon’s suite of solutions is active in the military and the parapublic world. Products cover not only fixed-wing but rotary wing aircraft as well. Affinity covers the fixed-wing side of UKMFTS, and Airbus Helicopters covers the Rotary side, and both organizations use Veryon software. The application in question includes ten modules; customers can choose whichever modules they want to suit their business needs, plus they can also grow into it, i.e., they can choose what they need to use at the outset and then add further modules later.
reason for doing that is that the power of the database remains, but the user experience has to change. As more younger people join workforces, they’re used to using mobile devices and looking at information in a clearer, more meaningful way. Therefore, Veryon evolved a UI (User Interface) with which they will be familiar from their day-to-day lives, and that is also meaningful and efficient when they use the application. This also lends itself to mobility, so Veryon offers mobile apps that allow engineers and others out on the line to sign off tasks electronically, which synchronizes with the system. In addition, Veryon has a deployment feature that can be used offline. For an organization that has intermittent internet access, why would they want to have a web application? With Veryon, even if they lose connectivity, the application can still be used and synchronized when connectivity is restored without any loss of work. Veryon focuses on these efficiencies and ‘what if’ scenarios as well.
“The modules are grouped into five main verticals, including Fleet Management, MRO Management, Inventory Management, Flight Operations, and Business Support. Organizations have different requirements, and not all will need the full solution.”
Figure 2
HISTORY AND COMPLEXITY AT AFFINITY
Let’s look further into Affinity’s history and why change was needed. When the MoD contract was awarded, Affinity was a brand-new company that had been formed in 2016. Everything had to be developed from the ground up. The initial setup of the company was based on a very lean operation with a fully integrated solution built in at the start. Three platforms were introduced, which were new to the UK military, and with all the teething troubles that can occur. The business operated under a new system called ‘Civilian Oversight of Military Registered Aircraft’. Affinity was responsible for engineering and maintaining the aircraft to civilian standards but flying under military rules. This brought a lot of military oversight into what Affinity was doing and how that was being set up. In the very early days, this led to a lot of distractions. When Affinity should have been concentrating on building the systems that would be used, that time was spent working with the military, getting the aircraft a military registration, and understanding the teething troubles. The company took its collective eye off the ball about the importance of an integrated IT support solution.
The system that Affinity had set up in the early days failed, but that was not the system’s fault. It was the company’s fault for not spending enough time shaping the system, organizing processes around it, and making the system the central DNA of the company. It was decided to try again using a third-party solution provider, Veryon, and the Veryon Tracking+ solution. However, that decision was too late, and Affinity was too far behind the drag curve because flying operations had already started and were running. The system was being used to underpin all that was not there.
Affinity then had to revert to spreadsheets—and lots of them. All dates, calendars, times, etc., were managed through various Excel spreadsheets, which were fraught with problems, and Affinity kept finding those problems. All aircraft records were manual, each on a separate spreadsheet to be tracked. This led to the business being very reactive in its maintenance, planning, and forecasting, which, in turn, meant high AOG rates. In short, it was inefficient.
The Affinity team scanned paperwork between multiple sites to transmit to the central CAMO (Continuing Airworthiness Management Organization) for record coordination and updates. However, this approach proved to be makeshift
and inefficient. What was more concerning is that this makeshift approach had become standard practice for the business. Despite being established in the 21st century as a new company with streamlined operations, the business aimed to have an integrated solution at its core.
SPREADSHEETS FOR EVERYTHING
Here are some screenshots of what Affinity was doing and the challenges it was causing for the business. All live tasks were managed on spreadsheets (figures 3 and 4).
So What?
So What?
“Affinity then had to revert to spreadsheets—and lots of them. All dates, calendars, times, etc., were managed through various Excel spreadsheets, which were fraught with problems, and Affinity kept finding those problems.”
Figure 3
Figure 4
The tech records department grappled with intricate spreadsheets requiring daily updates, each containing 2,000 data lines. Rectification tasks were documented on spreadsheets to facilitate trend analysis and other functions, but all were confined to paper format.
To ensure accurate KPIs and visually appealing dashboards, Affinity designed an attractive front-end interface (see Figure 5) layered over another spreadsheet that required frequent manual updates, consuming significant time and resources.
So What?
So What?
This summarizes the majority of the impact, but what it brought about for Affinity as, a brand-new company, right from the outset was a state of siloed operations, and even more detrimentally, this was evident from the beginning (see Figure 7)
The Issues This Caused…
§ Disjointed ‘stove-piped’ business
§ Significant time wasted managing data and sheets
§ Transposition and calculation errors
§ Heavy tech records and CAMO workload (added to contractual and regulatory complexity)
•
• Fleet Availability
•
Finally, the capacity, resource, and fleet plans (figure 6) were manually created by individuals who had to laboriously extract data.
§ Inefficient control and use of resources:
§ Spares and nventory holding
§ Head count
§ GSE
§ Fleet management and maintenance planning
§ Very reactive to ‘foreseeable’ issues
§ Small team, high workload, high stress, high turnover
A diagram was made to show the intricate network of interconnections, depicting how information flowed between manually managed paper spreadsheets. The complexity reached such a level that the business eventually reverted to the straightforward diagram in the figure.
There were silos everywhere, with the majority of interactions mediated by spreadsheets or physical documents. The CAMO dedicated substantial resources to data management, while the tech records team focused on maintaining data
Figure 5
Figure 6
Figure 7
integrity but lacked forward-looking initiatives. Consequently, processes became overwhelmingly reactive, consuming valuable time addressing issues rather than proactively managing them. This strain was particularly burdensome for the small workforce, leading to heightened stress levels as managing tasks became increasingly challenging.
While the situation may have seemed bleak, Affinity’s small team admirably persevered, maintaining data integrity amidst the challenges. Nevertheless, the business was operating frantically, expending excessive effort to accomplish tasks that a streamlined system should have handled. Recognizing the need for change, the introduction of Veryon Tracking+ marked the beginning of Affinity’s journey toward its long-envisioned destination.
DEPLOYING AND IMPLEMENTING VERYON TRACKING+
Veryon has a planned process as the basis for every deployment and implementation, which is tailored to the needs of each client, including, in this case, Affinity (figure 8).
The Deployment Project
§ Implementation began early 2019
§ Project followed Veryon’s 5 stage proven process
§ Carried out by their inhouse deployment teams
§ Go Live Achieved late 2019
§ Still evolving use now
Figure 8
who may have become complacent. Veryon collaborates closely with the company’s team to prioritize initiatives, determine their sequencing, assess the relevance of existing practices, and decide what aspects should be retained or discarded to maximize effectiveness.
The journey starts with identifying the business’s needs. Many manual processes were implemented to address gaps and instill confidence within the team. Upon the arrival of the Veryon team, the initial inquiries revolved around the extent of these manual processes within Affinity, their functions, and the rationale behind their implementation. Many practices originate from well-intentioned ideas but persist due to inertia. And, of course, where there are disparate systems, there are disparate data because there is no single source of truth, so a lot of time gets spent ascertaining accuracy and determining the most reliable data sources. Project planning entails looking for efficiencies, what to look for with functionality, and what is missing but needed. It also means looking for the priorities of what the business and the users are trying to do. The decision is what to tackle first because these are typically huge projects where people are trying to figure out that, if they’re going to do the project, they need to
When considering data migrations, Veryon provides various migration tools, yet the crux lies in assessing the relevance of existing data. Legacy systems often harbor redundant data, leading to the misconception that every piece of information must be transferred to the new system. However, older systems may lack the robust controls of newer ones, requiring integrity checks during migration. It’s vital to migrate only essential data to foster a culture of streamlining, bolster confidence in the data, and pave the way for future actions.
Veryon adheres to a standardized procedure, commencing with scoping and initial user training to introduce the new system. They meticulously gather
“…these
are typically huge projects where people are trying to figure out that, if they’re going to do the project, they need to demonstrate that it will improve the business…”
requirements to align with the user’s business objectives. They then proceed with data import and the go-live preparation, emphasizing the criticality of data integrity, as it directly impacts both safety and the client company’s profitability and operational efficiency. Close collaboration with the vendor and a team of trusted experts ensures a seamless execution of the process.
Following UAT (User Acceptance Testing) is the pivotal phase of going live, which presents an intriguing challenge. While a big-bang approach is feasible, it’s less commonly chosen. Instead, many opt for a phased approach, mainly when dealing with modular solutions, addressing one department at a time for a logical problem-solving approach. This approach acknowledges the interconnected nature of various departments where data crossover occurs — such as HR data used in Engineering or Logistics — and emphasizes process alignment over complete isolation.
Evaluating existing business processes is essential to ensuring efficiency and a seamless transition into the new system. Does the new system offer opportunities to optimize processes, leveraging the tool as a catalyst for change?
After the go-live, the effective integration of vendor support personnel is crucial. They should be there answering tickets and understand how the company works. Given Veryon’s diverse client base, including airlines, flight training providers, and police forces, understanding each client’s unique business
model is crucial. Veryon deploys support personnel on-site to familiarize themselves with key users and their specific requirements.
Once the project is live, Veryon will transition to a standard ticketing system and conduct monthly reviews. While this process may not entail complex methodologies, adherence to a structured approach is vital to prevent failures, as projects without a defined process often falter.
LESSONS LEARNED FROM DEPLOYMENT
Given Affinity’s limited resources and lean organizational structure — with just 180 employees — implementing such a complex program posed significant challenges. Over the past year, the company focused on creating the necessary conditions to support the delivery of this program. However, the initial strategy was inadequate due to a lack of clear understanding of the program’s objectives. Only recently has the company begun effectively delivering on these objectives. To ensure success with the new solution, the company had to allocate resources for its implementation while managing ongoing day-to-day operations. An environment had to be created with a win-win perception so that the people who were going to do the hard work of delivering the new electronic records system understood the benefits to the organization and them. Answering the ‘what’s in it for me?’ question was essential. A guiding coalition had to be created within the organization, identifying champions within each area and then driving the program forward based on people who had bought into it.
Affinity had to pivot from an unrealistic plan to a more practical approach, meticulously addressing complexities and challenges while sustaining its training service. This required patience and the incorporation of project management strategies that were previously lacking. By establishing achievable milestones and managing expectations effectively, they aimed to ensure that the program progressed smoothly for all stakeholders without constant disappointments.
“An environment had to be created with a win-win perception so that the people who were going to do the hard work of delivering the new electronic records system understood the benefits to the organization and them.”
Fortunately, Affinity had a robust internal IT infrastructure, which was fundamental to a program of this nature. In terms of auditing and control, the complications associated with military and civil regulations meant that every single step of this journey required extensive involvement from Affinity’s Continuing Airworthiness Management Organization, which was already under substantial stress due to high turnover.
DEPARTMENT SPECIFIC BENEFITS
We won’t dwell on many of these matters, but from a departmental perspective, the CAMO has been the one that has benefitted and will benefit most substantially from this (figure 9).
§ Improved reliability and maintainability management
§ Developed standard reports:
§ Developed internally and with Veryon (cost)
§ Military and CAA audits
§ Reduced workload - focus now on task, not admin!
Procurement and Inventory Management
From a procurement perspective, it’s important to highlight that improved planning has significantly reduced AOG (Aircraft on Ground) incidents and related freight expenses for Affinity (figure 10).
Department Specific Benefits
Procurement / Inventory Management
§ Forward projection of actual demand
There are two key points in figure 9:
• The ability to undertake proactive long-term planning is pivotal. Affinity was planning on a very short time scale, leading to reactive strategies and numerous supply chain challenges. By leveraging the new solution to enhance future planning capabilities, Affinity is now experiencing tangible benefits. This shift towards long-term planning enables the business to respond swiftly to customer demand signals and improves its overall responsiveness and accountability.
• There’s a reduction in workload. With the implementation of Veryon Tracking+, the emphasis has shifted away from task administration to task execution. Previously, Affinity maintained safety standards through laborintensive processes, resulting in a high work rate. Now, leveraging the capabilities of Veryon Tracking+, Affinity can streamline tasks, allowing employees to focus on their core responsibilities. As a result, individuals experience greater job satisfaction by engaging in the tasks they were initially intended to perform.
§ Ordering inventory to future flying task
§ No longer ordering based on previous consumption!
§ Fewer AOG demands, and associated freight costs
§ Reduced variable cost of flying
§ More accurate inventory management
Figure 10
This illustrates the initial aircraft transition. The benefits are financially substantial and became more significant as all three fleets were cut across in 2023. There is now better inventory management and a far better appreciation of the cost of ownership of the aircraft and the flying of the aircraft.
CAMO
Figure 9
Part 145
Affinity is now doing work orders and defect management through Part 145 to far more significant effect and producing better reports (figure 11).
Department Specific Benefits
Part 145
§ Total defect management
§ Better Work Order management
§ Standardization
§ Dashboards
§ Part 145 resource plans: GSE, heads, tools etc..
Veryon Tracking+ is not a finance tool, but Affinity’s finance organization is getting a lot of data that the business could not previously produce. So, the company’s ownership cost is improving (figure 12).
Department Specific Benefits
Finance
§ Consumption from base maintenance planning better forecast
§ A work in progress – not a finance system, so work arounds/new reports had to be or being created
§ Supplier visibility of liabilities
§ Receipts on order cannot be reversed (booked in errors or amendments)
§ Foreign currency orders not revalued each month
§ Matching Supplier invoices to orders
The last point underscores various instances where Affinity has devised its own solutions due to the limitations of the current tool, which isn’t specifically designed for finance purposes. Nevertheless, it exemplifies the symbiotic relationship when collaborating with a reliable subcontractor. Such partners
Figure 11
Figure 12
WHAT HAS VERYON TRACKING+ DONE FOR AFFINITY
Affinity had yet to complete the transition to the Veryon Tracking+ system at the time of writing. Nonetheless, the process had already yielded significantly improved data management and enhanced data control, resulting in higherquality data. From an organizational standpoint, Affinity has become more adept at addressing emerging issues promptly. Consumption costs have been reduced, as have costs for freight subcontractor management. Overall, the business is experiencing greater efficiency, with reduced waste, a sharper focus on product quality, and increased employee satisfaction. This improved operational stability further contributes to a more streamlined cost structure.
As an aircraft operating organization, Affinity places paramount emphasis on safety, with risk management being a significant consideration in its operations. Surprises have become less frequent with the enhanced data assurance and the reduction in the number of hours resulting from the absence of a unified data source. This meticulous approach to risk management enables the company to effectively mitigate operational risks, bolstering its ability to demonstrate a safe product to its customers.
Affinity has leveraged its experience to enhance its program management capabilities, yielding benefits beyond aircraft operations and maintenance. These improvements are driving efficiencies throughout the organization. Transitioning to a paperless environment contributes to environmental sustainability and enhances Affinity’s reputation among customers and suppliers. Organizationally, these efforts position Affinity to foster conditions conducive to future business opportunities, bolstered by its positive reputation.
The key lessons for Affinity begin with the realization that integrating Veryon Tracking+ from the outset would have been advantageous. While the full extent of these benefits is difficult to quantify, their impact on performance, cost, and time is unmistakable. Implementing this change alongside ongoing business operations posed a significant challenge. Lastly, it’s crucial to avoid relying on spreadsheet-based management practices, as they pose inherent risks from an
airworthiness standpoint. The potential consequences of deviating from maintenance schedules and the absence of a centralized data source are considerable. Although Affinity managed to navigate these risks in the past, they now appreciate the importance of mitigating them and are relieved to no longer be exposed to them.
GRAHAEME COLLEDGE
Grahaeme has aviation experience, both in the defense and civilian sectors. He served 20 years as an Engineer Officer in the RAF before moving on to roles at Assystem and Babcock International. Joining Affinity in 2019, he is now Technical Strategy Director, responsible for the strategic management of medium to long-term engineering, supply chain, modifications, obsolescence, and capability development plans. He also acts as an advisor to the Managing Director for all engineering and air safety issues.
TIM ALDEN
Tim began his aviation career as an Aircraft Technician in the RAF. Over the ensuing ten years, he served in maintenance management roles at TransGulf, Heavy Lift International, and British Airways Maintenance. In 2004, Tim joined Veryon as a Project Manager then Operations Manager and Pre-Sales Director. As Strategic Partnerships Director, Tim works closely with Veryon’s key partners on some of their more complex projects. This includes the company’s longstanding collaboration with Airbus Helicopters.
VERYON
Veryon is a leading provider of aviation software and information services, supporting a global network of more than 75,000 aircraft maintenance professionals and over 7,600 customers in nearly 175 countries worldwide. The business helps everyone from business aviation teams and MROs to airlines and OEMs to get their aircraft more uptime. The key to more uptime is having a better technology platform to manage everything from maintenance and operations to manuals and diagnostics.
AFFINITY
“Consumption costs have been reduced, as have costs for freight subcontractor management. Overall, the business is experiencing greater efficiency, with reduced waste, a sharper focus on product quality, and increased employee satisfaction. This improved operational stability further contributes to a more streamlined cost structure.”
Affinity supports UK military air capability by playing a key part in the seamless progression of pilots through flight training. Under a landmark partnering program with the Ministry of Defence, Affinity supplies and contracts to Ascent Flight Training to support three aircraft fleets within the Military Flight Training System (MFTS).
VENDOR JOB CARD: BYTZSOFT TECHNOLOGIES
How a founding passion to create IT solutions led Yusuf Saifee to found and successfully grow BytzSoft Technologies to serve the aviation market
Mr. Yusuf Saifee, the CEO and Co-Founder of BytzSoft Technologies Pvt. Ltd., is an engineer by profession having a passion to create IT solutions. His entrepreneurial journey in the aviation software industry began with the inception of BytzSoft, leading to the creation of FlyPal®, a premier aviation management software. Under his leadership, BytzSoft has flourished, managing more than 500 aircraft and serving a global clientele across the world. His vision and dedication have positioned BytzSoft as a significant player in the aviation software solutions market.
Aircraft IT: Your name, your job title, and the name of the business?
Yusuf Saifee: Yusuf Saifee, CEO, BytzSoft Technologies Pvt Ltd
Aircraft IT: How did BytzSoft Technologies Pvt Ltd get started?
YS: In my early twenties, I was driven by a passion to develop an IT solution tailored to streamline aviation management. The company, established in the late 1990s, underwent a significant transformation and was rebranded as BytzSoft Technologies Pvt Ltd in 2010. Originally a modest operation at the beginning of the century, it has since expanded its scope, now providing support to international clients across diverse regions.
Aircraft IT: What is the guiding business principle that drives Bytzsoft Technologies Pvt Ltd?
YS: Partnering in customer growth drives us to create value for our customer.
Aircraft IT: What has BytzSoft Technologies Pvt Ltd’s greatest business achievement been to date, and why?
YS: The success of FlyPal, transitioning from an on-premise application to a cloud-based solution and expanding our customer base from NSOP
(Non-scheduled Operator’s Permit) to commercial airlines, has been our greatest achievement. This progress has been made possible by employing lean and agile methods, enabling us to address diverse requirements within the aviation domain.
Aircraft IT: What have been your disappointments and what have you learned from them?
YS: We have always learned from the past, and we have had our share of disappointments too. There was a time when we were unable to
“Partnering in customer growth drives us to create value for our customer.”
“The success of FlyPal, transitioning from an on-premise application to a cloud-based solution and expanding our customer base from NSOP (Non-scheduled Operator’s Permit) to commercial airlines, has been our greatest achievement.”
generate the necessary traction for one of the applications we developed, so we decided to go back to the drawing board. After six months of revamping the application, we finally gained traction. This experience taught us that understanding customer needs and adapting to changing market dynamics are key lessons.
Aircraft IT: In a sentence, how would you summarize what Bytzsoft Technologies Pvt Ltd does for aircraft maintenance customers?
YS: It helps them to generate a high return on investment.
Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?
YS: Use of AI and real time data management.
Aircraft IT: What do you want your customers to say about Bytzsoft Technologies Pvt Ltd?
YS: It is a user-friendly application that fulfils functionality needs, complemented by excellent customer support to ensure the best value for money.
Aircraft IT: Yusuf Saifee thank you for your time.
“…we were unable to generate the necessary traction for one of the applications we developed, so we decided to go back to the drawing board. After six months of revamping the application, we finally gained traction.”
Canadian North took control of its device fleet
Gail Campbell, Senior Manager Maintenance Information Systems
with Canadian North tells us how the airline uses a shared device model that ensures all devices are always up-to-date and compliant
“We face several challenges; some are common to the whole aviation sector, and some are unique to our particular operations at Canadian North. Common to the sector are time-sensitive and ever-changing content on productivity tools and maintaining synchronicity of device fleets in multiple locations.”
In this case study we going to look at the challenges and inefficiencies that can stem from using outdated paper-based systems as well as difficulties in managing complex workflows in a remote operational environment. We’ll also look at how a shared-device model has been crucial to mitigating common human errors, maintaining security and keeping cost of ownership low. I’ll finally explain how automating content deployment for technical publications, maintenance documentation, applications and operating systems can eliminate bottlenecks and improve your bottom line. But, as this is a case study, we’ll start with a brief introduction to the airline whose case it is, Canadian North.
CANADIAN NORTH
Canadian North is wholly Inuit owned airline, which serves Canada’s North with a mixed fleet of Boeing 737 and ATR aircraft, some of which are gravel and ice strip equipped for landing in remote locations. Because the airline serves many remote communities, it is a mixed passenger and freight carrier with some aircraft that are combination (combi) types, capable of multiple passenger/cargo configurations.
We face several challenges; some are common to the whole aviation sector, and some are unique to our particular operations at Canadian North. Common to the sector are time-sensitive and ever-changing content on productivity tools, and maintaining synchronicity of device fleets in multiple locations. A good example is that working from the same and latest documentation is a requirement of Transport Canada, so maintaining synchronicity of technical publications/content is crucial. Particular challenges faced by Canadian North include poor connectivity in some of our northern outposts, which causes a risk of non-compliance and out-of-date apps. There is also the road to a paperless environment, which is a challenge in itself, and, of course, regardless of the
THE JOURNEY TO MOBILITY AND ELECTRONIC RECORDS
Before mobility, Canadian North was 100 percent paper-based. People would manually key entries into desktop computers. Then, they would get transcribed, and sometimes, entries would be duplicated in the process. We realized there was a problem when not everyone had the means for maintenance technicians to record their work, i.e., access to an iPad. With eMRO from TRAX, see more
(Heavy Maintenance Visits) and our own MRO work with regular line maintenance. Many contractors come to work with us when we get an increased number of aircraft for HMV and LMV, and we have two locations where we do this. Our thinking was moving towards an electronic solution. Still, we forgot that our contractors would also need the eMobility app to work on eMRO. So, at the very last minute, we realized we could not get iPads for all contractors who came
“…with such a large number of devices needed in the business, the next challenge we faced was how to keep track of them and ensure that they were all fully up-to-date with the latest documentation and regulatory compliance.”
in part-time. Still, we didn’t want to buy an iPad for each of them. We buy iPads for all our employees, who get to keep them but we didn’t want the contractors to take our iPads home because of the associated security issues. However, with such a large number of devices needed in the business, the next challenge we faced was how to keep track of them and ensure that they were all fully up-todate with the latest documentation and regulatory compliance.
SHARED DEVICE MANAGEMENT AND UPDATING
To deal with this challenge, at the very last minute, we reached out to M3, having heard about their solution. Before going live with eMRO, we wanted to know how to implement the iPad for contractors but not have those devices taken off the premises. M3 came in and showed us their solution, a Kiosk that can be portable or at a fixed location. We decided to put fixed Kiosks in our main HMV bases in Ottawa and Edmonton, and M3 came into Canadian North to set up the Kiosks. It has been plain sailing since we implemented them.
Because Canadian North is, as the name suggests, an airline that serves northern bases and destinations, we face many challenges of paperwork coming in from the northern communities. In wintertime, flights get cancelled; sometimes, even when we get the paperwork, we can’t read it. It’s always been a challenge, so going mobile and paperless across the business was our biggest goal at the time of writing. M3 has helped us implement the latest Kiosks at our
centers. I’m now looking to push that out to all of our remote stations like Yellow Knife and others for the employees, as opposed to us having to buy every new employee a new iPad and then keep up with it because they lose their life after some three years. When the paperwork and agreement had been completed, M3 came in, set up the Kiosks, and put an employee on-site to set up the entire system.
Now, the contractor comes in, and they get a badge for the location where they’ll be working. Then, when working, they swipe their badge at the Kiosk, which automatically opens, and the iPad is there for them with whatever we have put on the Kiosk for the MDM part of it. So, if we choose that we don’t want the contractor to see something, that item won’t be loaded on the Kiosk. We started with a pilot plan because it has proven to me that we should keep the MDM (Mobile Device Management) right on the Kiosk and make any changes to it. Currently, we’re using Meraki MDM from Cisco with our employee iPads. The challenge of doing it with Meraki is that if I push out a change to all the iPads, but
“…when working, they swipe their badge at the Kiosk, which automatically opens, and the iPad is there for them with whatever we have put on the Kiosk for the MDM part of it. So, if we choose that we don’t want the contractor to see something, that item won’t be loaded on the Kiosk.”
outdated information, which is unacceptable. With the M3 solution, the dashboard is straightforward to use: log in to the app, update it, and push the updated items out to the Kiosk; if/when the iPad is plugged into the Kiosk, it gets updated automatically. Suppose a user checks out the iPad once they plug it into the Kiosk. In that case, the entire system is totally wiped, and everything you want is reloaded. There is just one MDM that pushes everything out, whereas previously, with the old system, it had been dependent on access to the iPad to upload updates with the risk that users could still have been using outdated information.
BENEFITS OF A SHARED DEVICE SOLUTION
Using a shared device solution offers the airline a number of benefits. It keeps the cost-of-ownership low and saves admin/configuration time for end users with iPads that are always ready to use. It also allows partners (contractors) access to iPads, decreasing the duplication of entries. The M3 Kiosks also solve a number of inefficiencies with one solution. Digitized workflows and paperless operations
risk of data loss or damage.
In figure 1 you can see what the Kiosk looks like.
This is all part of Canadian North’s transition to going electronic with eMRO, and with the iPads, we’re going to look at other applications. I’m just giving you the scenario within eMRO, but we also use Comply365 and a lot of different applications. We will not just use these Kiosks for eMRO; we’ll be using them for all employees for other applications and might potentially use them in the flight Ops context and set up Kiosks for that. What the Kiosk will do is save us money by moving from buying an individual
Figure 1
iPad for each employee to having everybody share a fleet of iPads. It’s so simple for employees to get an iPad; they walk in to work, check out an iPad loaded with the material they need for their job (whatever their profile is set up to use, that information will be on the device) and, when they’ve finished, check it back in. End users can focus on their job responsibilities instead of spending time maintaining their devices, and we have complete asset management across the organization. Spare devices are not required for equipment failure, low battery, updates not maintained, or forgotten/lost devices.
In each site at Ottawa and Edmonton, there is a Kiosk with 20 slots and another one with ten slots, giving us 30 slots for iPads in each of those two bases. We started with M3 because of the HMV and the contractor usage, making sure that they have the capability to do their electronic sign-off.
We also have eLearning on our iPads to ensure that our employees have the training they need and we give each of our contractors a communication email during their shift. How it’s set-up is that, when they sign on to the iPad, it will prompt them to put in their specific user details. They can then sign on to their company email just by logging in. All of that is pre-set on their iPads for them to use every day.
SUMMARY AND CONCLUSION
Using the shared device model not only delivers cost savings for the company but also ensures that all necessary information is uploaded and up-to-date. At the time of writing, there were a couple of people that had to go into Meraki; whenever an employee left or an employee started or a contractor, they had to go into Meraki, de-activate one profile, add a new profile, set up the iPad, meet with the person to hand over the iPad and make sure that they were all set-up. Now, with the Kiosk centers, we give new employees or contractors their activation code and swipe card. They can then go to the Kiosk and swipe their card or use a PIN code. It takes away a lot of the administration side of things. Before this project, we used to have the Gen 7, 8 and 9 iPads. We recently found that the gigabyte capacity we bought was less than expected. So, we changed all of our Gen 7 to 9 devices for Gen 10 iPads, which are what we gave
to employees, and we’re up to 64 gigabytes on those so that they could use them with all the downloads. Using the Kiosk, it wipes the information every night so the Gen 7-9 devices now work OK because everything is wiped; so, if they’ve taken pictures to upload into task control or somewhere, that all gets wiped out, and it’s like a brand-new iPad when the next person comes in to sign it in in the morning.
That has been our experience in Canadian North, where the M3 device management solution has simplified the running and use of our iPad fleet and paved the way for future mobile and digital developments.
GAIL CAMPBELL
Gail has been with Canadian North for 30 years starting in the accounting department and then Technical Operation Center where she held the role of Manager of Technical Records and Trax Administration. She was recently promoted to Senior Manager Maintenance Information Systems. As well as working with internal departments, Gail has also played a key role in training, setting up internal processes and getting Trax/eMRO to work for Canadian North.
CANADIAN NORTH
Canadian North is a 100% Inuit-owned airline that connects people and delivers essential goods throughout Canada’s North – safely, reliably, and always with friendly and caring customer service. The airline services 25 communities within the Northwest Territories, Nunavik and Nunavut, as well as Ottawa, Montreal, and Edmonton — with a versatile fleet of Boeing 737, ATR 42 and ATR 72 aircraft. Canadian North is also the premier charter services provider for large resource sector clients requiring dependable, efficient, and economical fly-in/fly-out air service and it operates flights across North America and beyond for sports teams, cruise lines, tour operators and many others. Canadian North is wholly-owned by Makivik Corporation and Inuvialuit Development Corporation.
M3 SOLUTIONS
M3 Solutions is the company and innovator behind the M3 Platform, a comprehensive hardware and software solution for portable device and content management. The solution allows administrators to fully control the managing, distributing, charging, and monitoring of an organization’s portable device inventory and enables easy remote and unattended content distribution including OS, App & Content deployments, across all devices in the network, anywhere around the world, within minutes.
“We also have eLearning on our
iPads
to ensure that
our employees have the training they need and we give each of our contractors a communication email during their shift”
CLICK HERE TO POST YOUR COMMENT
INTERACTIVE SUBSCRIBE HERE
CLICK HERE TO READ ALL FUTURE EDITIONS
Gains for MRO from digital solutions
Remon Sweers, VP of Products at QOCO systems explains the importance of digital way of working in maintenance
These days, whatever technologies might be available, for airlines and MROs, the bottom line is the bottom line. Businesses have to make a profit, to achieve which they have to create efficiency and now digitalization can actually help in creating that efficiency. That’s going to be the topic of this White Paper. I’d like to start by getting an insight into where we are in the industry at the moment as well as how those new technologies can help to improve quality in an organization but also provide a better work environment for all staff in the business. We’ll run through the basics and generate some urgency about what is going on in the aviation industry. There will also be some key examples of where there is a lot of focus as well as developments going on and how, to date, we have seen many implementations in the industry that really helped in creating and improving the overall efficiency.
CONTEXT AND BACKGROUND
To give you a bit of background, QOCO is a software company and, while we provide software for our customers, we also try as much as possible to be a partner with them. It’s not just about delivering a software solution but we also help organizations improve the way they work and see how they can adapt to and leverage the new technologies. Founded in 2009, QOCO already has more than 50 airline and MRO customers around the world where we have successfully helped to transform their way of working into a digital environment. Looking at the background, everybody in the industry knows that there has been a huge increase in the numbers of flights. Aircraft numbers are also picking up with lots of new deliveries. However, if you look from a staffing perspective, the development looks different (figure 1). Context & background
“…within the next 20 years, the expectation is that there will be manpower shortages amounting to 600,000 mechanics and that cannot be covered from school leavers alone.”
Boeing has published its Pilot and Technician Outlook 2022-2041 concluding that, within the next 20 years, the expectation is that there will be manpower shortages amounting to 600,000 mechanics and that cannot be covered from school leavers alone. We need more ways in which to improve recruitment and to be able to cope with the gap because of those growing numbers aircraft arriving in the industry. That will mean increasing levels of competition for staff which will be a really big concern. From an industry perspective, we need to take steps in the coming years to identify the gaps and to work on the next actions.
THE ROLE OF DIGITIZATION IN OVERCOMING STAFF SHORTAGES
One of the key strategies when working with digital or becoming a digital organization is ensuring that the people who work there are part of the change. They’ll want to work in a more digital environment because nowadays everybody is so technology driven; they use mobile devices for all kinds of solutions at home whereas, within the industry, the main focus is still on a paper-based or manual way of working. So, if you become a more digitized organization, you become a more attractive employment option for new people coming from
“…everybody is so technology driven; they use mobile devices for all kinds of solutions at home whereas, within the industry, the main focus is still on a paperbased or manual way of working”
Improve Safety
Enable real-time monitoring of aircraft components algorithms can forecast potential failures, allowing to replace of faulty components before they cause operational problems
Contribute to sustainability
Optimizing maintenance processes, digitalization contributes to sustainability efforts. Reducing waste, minimizing unnecessary fuel consumption due to operational inefficiencies, and decreasing the environmental impact of maintenance activities.
Allow enhanced inventory management
Real-time tracking of spare parts and inventory.
Inventory management software automatically reorder parts when stock levels are low
6 1 5
The foundation of digitization
schools and entering the job market where aviation has to compete with other industries. More and more it’s about salaries, obviously; however there’s only a certain amount that can be done in aviation to increase salaries or to attract staff. So, you need to find other ways to distinguish your company to attract more people to come and work in the aircraft maintenance sector. It’s about connecting with staff, and encouraging them to take part in any developments and to become more technology savvy in order to increasingly relate to the technologies of today and tomorrow. Implementing a digital way of working is about laying the foundations for digitization (figure 2) because if you’re just trying to adapt from paper-based ways of working, it’s possible that you are simply adapting chaos.
3 2 4
Predictive analytics and data-driven insights help optimize maintenance schedules.
Efficient tracking of maintenance tasks and inventory reduces turnaround time between flights, enhancing operational efficiency.
Enable data driven decision making Create (cost) efficiency Reduce downtime
Software can optimize the use of resources, reducing unnecessary part replacements and lowering maintenance costs.
Advanced analytics help planners, controllers & engineers make data-driven decisions, preventing unnecessary expenses and ensuring cost-effective operations
You really need to make sure that, when undertaking a digital transformation, you take in to account, ‘how can these new digital tools directly help to improve efficiency’? There are companies that claim to have become digital but becoming digital is not just putting paper documents into Excel; it’s really about putting all of the data into the system in a correct place so that you have the proper information available to access and use in real time. Having the data, you will be able to be increasingly efficient and allocate staff to tasks with proper timing because, quite often, there’s a mismatch between when staff are available versus the actual work being done or when the aircraft comes in. There are so many changes going back and forth in the schedules that it’s increasingly important to align tools so that you have more insight and can create the efficiency.
Figure 2
“Data driven decision making requires a different mindset for people who are working as planners. Planners can no longer simply base their decisions on experience; it’s also about adapting to new ways of working, understanding how those data functionalities work, how they can be interpreted.”
As well as having the data, there have been discussions about machine learning. Data driven decision making requires a different mindset for people who are working as planners. Planners can no longer simply base their decisions on experience; it’s also about adapting to new ways of working, understanding how those data functionalities work, how they can be interpreted. Increasing numbers of planners and engineers need to become like data scientists; understanding the data and making decisions based on data or facts instead of basing them on 20- or 30-years’ experience of how things were in the past.
Finally, one of the stronger arguments for digitization is the contribution to sustainability which is becoming a key issue and a really important topic in the industry. So, by becoming more digitized, as well as working efficiently, you’re also providing more benefits towards the sustainable environment and towards a
KEY STRATEGIES FOR OVERCOMING STAFF SHORTAGES WITH DIGITIZATION
Today, there is a lot of focus on highlighting your digital initiatives for the board and for executives as part of a business case and getting sufficient funding in order to buy digital applications. However, what we quite often see is that organizations tend to forget to discuss their plans with the actual people who will have to work with the changes who need to use, for instance, mobile applications. Some mechanics might have been working with a paper-based system for twenty years and, suddenly, they are given an iPad and told that ‘here’s a mobile device and an electronic logbook; now get on working with it’. It’s so important that management work on gaining acceptance of any new solution from the staff. It’s important to have staff work increasingly digitally and to be familiar with the applications so that they will actually like working rather
than them stressing about only the amount of effort and the administration involved in certain digital solutions. Something that we often forget is that everybody’s so busy that we’re running from one project to another. Sometimes, when we hear from an organization that they want to implement a digitalization project, they say, ‘we want the solution but we still have twenty other projects on which we are working’. Quite often, an organization will be struggling to manage all of the projects one after the other.
All that said however, we tend to forget to celebrate what has been achieved, to let the people, the staff, know what they have done and what we have achieved together and what the benefits have been so that they can see the
positive side and experience a positive attitude instead of just being pushed all of the time with new applications, eventually becoming frustrated and then leaving to join another company.
CASE STUDIES AND EXAMPLES
There have been a lot of projects implemented that have seen that a digital signature, from a technology perspective, might seem to be the solution; digitize the signature and that’s it. However, when you properly implement a digital signature solution, it allows you to completely digitize the process; you can do much more than just create a digital signature. You can build in safety blocks, and can take out all of the repetitive tasks required to do checking and verification of information. Then you will really see a window of opportunity opening up where you can do so much more with digitization, including relieving the pressure off mechanics and off planners because the challenge isn’t only for retention of mechanics at the moment; more and more logistical people in the industry are leaving to join Amazon and similar businesses because they also need logistical people. If aviation is to retain these skilled and experienced people, it’s about really making their work life easier and more attractive.
Another example, while not particularly about digital ways of working, is a better way of working that we have implemented in a number of airlines in Europe. It’s like the Formula 1 concept that you have all the materials, all the tooling available where the work needs to be done and that the mechanics can do all the work, on the aircraft using a mobile device so that they can see how easy it is, that they can work with an iPad, don’t have to walk back and forth to the stores, and that they don’t have to wait. They can deal with the actual repairing of the aircraft, which is what they most want to do, instead of waiting and having to do loads of administration and duplicated activities.
“…when you properly implement a digital signature solution, it allows you to completely digitize the process; you can do much more than just create a digital signature.”
A further example is automated planning because, for example, planning includes some repetitive actions inasmuch as each day planners assign people, each day they check technicians’ qualifications and skills before assigning them to a job whereas there are solutions that can automate planning based on skills rules. It’s not completely like machine learning, it’s more like an automation with which the system can handle all of those repetitive tasks. It can eventually save up to four or five hours a day instead of doing all the calculation, the preparation, collecting all the manpower, uploading it into the system and adjusting because the schedule keeps on changing. You take out increasing numbers of repetitive tasks for the personnel and make it more attractive so that they can focus on new projects such as the MRO solution of using drones for aircraft inspections. It’s not about taking away the mechanic, we still need them, but it’s about providing them with better tools that make the work more attractive and, in return, you will have a more efficient and quicker turnaround of your aircraft repairs.
Looking at a very specific case, a couple of years ago an airline customer
implemented drone inspections for lightning strikes. As readers will know, when an aircraft is struck by lightning, it needs to go to the hanger for inspection. To make the inspection you need a high loader and, because you’re looking for a needle in a haystack, an inspection can take from eight up to 12 hours without administration. It’s just basically going over the aircraft, finding any damage which will require three to four mechanics to carry out the work. By contrast, using a drone equipped with machine learning, the inspection can be completed in 45 minutes, reducing the downtime by at least seven hours and only needing one mechanic who can do everything in two hours. We are also developing the machine learning model which is essentially like a new employee. But to start with, you need a lot of data before it becomes reliable. More and more now it has become so reliable that you can, in one to two hours, do a full inspection, including administration, of an aircraft that has had a lightning strike; saving ten hours of ground time which would cost 30 to 40 mechanics man hours as well as delay compensation payments to passengers and more.
Furthermore, we are working on a project for efficient tool management: A-checks usually need about eight and a half or nine hours ground time whereas we can reduce that to one hour ground time by creating efficiency, having the tool and digital administration. For the airline where we have implemented this, there are about 350 A-checks a year so that means a considerable manpower saving.
IMPLEMENTATION ROADMAP
In terms of an implementation roadmap, with big projects we quite often see bold ambitions and a wish to start as quickly as possible. However, we have realized nowadays that, because there are so many changes going on, it’s really important to create a step-by-step implementation roadmap. Focus on the first step of getting the basics right, getting the organization to understand what is going on and how they can adapt to the first phases instead of just going-live and, within a few days, expect everything to work; that’s really not what happens. Involve the mechanics in assessing where the pain points are and how you
can improve efficiency; then keep them involved in each step of the project as subject matter experts rather than only considering the management perspective. Roll out the digital initiatives gradually, monitoring progress and seeing how you can adapt, and a lot of new opportunities will be revealed, plus your processes will become more and more suitable for the actual needs.
CONCLUSION
In conclusion, I’d like to emphasize that it’s really important to work on digitization because there are more and more discussions with labor agreements with unions so you need to be able to become more flexible to provide better services to cope with the challenges facing the industry at the moment. A lot of organizations are undertaking changes and digitization on an independent level. As an industry in general, we need to work more together; share information, share knowledge, have more organizations involved, and work with schools and colleges as well as with authorities who are increasingly helping us to allow this digital way of working. We need a fundamental change throughout the industry because eventually, as you have seen, we could run out of mechanics. Then we would have a lot of new aircraft but not have the staff to maintain them or properly do all the work.
REMON SWEERS
Remon is an industry visionary and expert in Aircraft Maintenance digitization and transformative solutions. With a track record of optimizing operations and delivering tangible results, he’s a trusted authority in industrial digitization. With a keen eye for process optimization, Remon has successfully streamlined complex MRO operations, reducing downtime, minimizing costs, and improving overall operational efficiency. The data-driven approach and continuous improvement mindset have become industry benchmarks
QOCO SYSTEMS
“Involve the mechanics in assessing where the pain points are and how you can improve efficiency, and keep them involved in each step of the project as subject matter experts rather than only considering the management perspective.”
Since 2009, QOCO Systems Ltd has helped the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data. QOCO Systems’ solutions provide significant improvements to the industry’s complex processes. They enable airlines and MROs to achieve more by doing less and to realize time-savings in labor-intensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time information.
SUBSCRIBE HERE
CLICK HERE TO READ ALL FUTURE EDITIONS
eTechlogs stand as the new digital adoption tool to advance CAMO operations
Jack Clancy, Product Specialist at REDiFly considers how a digital approach to aircraft data collection and management can improve data accuracy and enhance compliance
CAMO plays a crucial role in the aviation industry, ensuring that aircraft are maintained in a state of airworthiness and adhering to strict regulatory standards. This means that CAMO managers and teams often grapple with a host of operational challenges that can hinder operational efficiency. Two major challenges are data accuracy and time efficiency. For CAMO teams, hurdles include managing massive amounts of data with precision and completing maintenance tasks efficiently to avoid costly aircraft downtime. These challenges are complicated by outdated processes that many operators still employ.
Data Accuracy is important because CAMO teams are responsible for tracking and implementing Airworthiness Directives (ADs), handling Service Bulletins (SBs), conducting regular checks, and ensuring thorough inspections. Each task demands up-to-date and accurate data which, without the entire process, risks non-compliance and safety breaches. Time Efficiency is equally important because delays in completing maintenance tasks can lead to significant financial losses due to grounded aircraft. Many CAMO departments still rely on manual data entries and traditional paper-based systems, processes which are filled with human error and inefficiencies. For smaller operators, who often use Excel sheets and paper logs, these risks are even more pronounced.
THE DIGITAL SOLUTION
A way to address these challenges in CAMO operations is to integrate a digital tool like the eTechlog (electronic technical logbook), especially for small to mid-sized operators striving to remain competitive and compliant. Unlike paper logbooks, which are prone to damage and can only be accessed sequentially, eTechlogs offer a robust, user-friendly platform that facilitates seamless data recording and sharing. They bring several advantages to CAMO operations:
• Reduced Workload: Automation reduces the burden of manual data entry, decreasing the likelihood of errors and omissions.
• Automatic Sequencing: Data is automatically organized, helping ensure that tasks are completed in the correct order and no steps are missed.
• Easy Data Export: Information can be easily exported in user-friendly formats such as Excel and PDF, simplifying data analysis and reporting.
ADDRESSING COMMON ISSUES
CAMO managers often report three prevalent issues: manual data entry errors, inadequate data for effective forecasting and planning, and a lack of real-time views of aircraft status. These issues underscore the need for more streamlined processes and better technological integration.
“For CAMO teams, hurdles include managing massive amounts of data with precision and completing maintenance tasks efficiently to avoid costly aircraft downtime. These challenges are complicated…”
“A simple oversight can escalate into increased workloads and severe compliance issues, underscoring the pressure on CAMO teams…”
The stakes in aviation maintenance are high and the margin for error is small. A simple oversight can escalate into increased workloads and severe compliance issues, underscoring the pressure on CAMO teams to perform tasks within less-than-optimal timeframes to prevent any operational disruptions.
THE PATH FORWARD
CAMO departments must ensure a streamlined and efficient process to minimize unscheduled maintenance and avoid delays. This requires a departure from outdated systems towards more advanced, integrated solutions that provide critical real-time data and facilitate a more organized workflow. In conclusion, the transition towards digital tools like eTechlogs could be a massive step forward for CAMO departments aiming to enhance operational efficiency and ensure the highest standard of aircraft airworthiness and safety. As the aviation industry continues to evolve, embracing these innovations will be key to staying ahead in a competitive and highly regulated environment.
JACK CLANCY
REDIFLY
Jack leads REDiFly’s sales and marketing, overseeing software projects as UX Designer and Scrum Master. Achieving results in aviation software, he optimizes workflows, addressing client needs with user-centric solutions. With more than four years’ experience, Jack enhances data quality for air operators by implementing tailored, paperless solutions.
REDiFly is dedicated to transforming aviation operations through cuttingedge digital solutions. Founded in 2016 and headquartered in Wollerau, Switzerland, with additional offices in Dundalk, Ireland and Coruna, Spain, REDiFly specializes in the development of Electronic Technical Logbooks (ETL) and integrated aviation systems. Their innovative products, including REDiFly Pilot, REDiFly Command, and REDiFly Core, provide real-time communication, data synchronisation, and fleet management capabilities.
Transformation needs transformation
Allan Bachan considers the possibilities of breaking out of the transactional systems norm
As I once more reflect on the recently concluded (June) Airline & Aerospace MRO & Flight Operations IT Conference (EMEA) in Amsterdam, I am again struck by how much this community seeks digital modernization change yet how much we remain the same.
ADVANCES AND UPDATES BUT MAINLY TRANSACTIONAL
There were dozens of software applications on display by vendors willing to show latest enhancements and product differentiators all within
100 footsteps in any direction on the exhibition floor. They were covering a range of Technical and Flight Operations functions including Publications and Content Management, Business Intelligence, Electronic Logs, Technical Records, Production, Planning, Supply Chain, Engineering etc. Yet, Digital
Twins, Virtual Twins, Digital Threads and Digital Adoption support applications were not (as) evident as were the above transactional systems. Moreover, over the past two years there have been more modular add-ons to the traditional systems but in fundamentally the same transactional direction.
“…over the past two years there have been more modular add-ons to the traditional systems but in fundamentally the same transactional direction.”
DIGITAL THREAD: DOING DATA DIFFERENTLY
As a reminder, in 2021 and 2022, my keynote at this Aircraft Commerce conference series focused on inheriting the digital thread. The digital thread is already very mature in the manufacturing space for aircraft and engines. This shift requires a different mindset, where data is the common denominator with transfers taking place between and among the OEMs, operators, suppliers, regulators, owners, and MROs. However, transactions using documents are still very prevalent. In other words, creation of data transactionally is still the norm rather than a philosophy of inheriting data. Please note that I am also deliberately not saying that Blockchain is the answer because it means different things to different audiences in the context of this topic. Yet, data threads, digital twins, digital threads, blockchain etc. are not quite yet a common language in this community.
UPDATING MATURE APPLICATIONS VS NEW IDEAS
Similarly, in 2023, my keynote was focused on the Center of Excellence (CoE) for IT in the operations space. Since 2019, we at ICF have acknowledged that more than 75% of the world’s airlines are using mature software applications which are still being developed and maintained by vendors. This is now an even bigger number at more than 85%. Therefore, the bigger issue is adoption of any in-situ
technology where business processes are not enabled in an optimal manner. While the independent MRO community is still catching up — most using homegrown or native ERP applications — this adoption adage still applies. Especially now, where technical staff constraints exist across the aviation ecosystem and valuable institutional knowledge on using software applications has been lost. Here also, there is a marked absence of DAPs or Digital Adoption Platforms. Of course, the idea of CoEs has to take hold even before the need for a DAP may be realized.
LOW-CODE/NO-CODE (LCNC): DEMOCRATIZING IT DEVELOPMENT
Specific to MRO IT, the management of aircraft and engines as assets, through configuration control and maintenance programs, is not grossly dissimilar to ITSM (IT service management). Over the past five to eight years, we have seen applications like ServiceNow, Appian and Salesforce, accelerating a larger presence in the asset management and operations arena. These are just three examples of Low-Code/No-Code (LCNC) platforms making software engineering simpler. LCNC platforms enable practically anyone to develop software without traditional coding. Such programming environments have great potential because they allow people to implement their ideas into digital solutions with limited or no software development skills. This essentially gives business users more
“Citizen developers have arisen because of several reasons. One reason is that IT departments may take too long to develop a business app. Another reason is that IT developers do not have the requisite subject matter expertise…”
flexibility and empowers them with creating faster solutions to meet their needs. They are known as citizen developers.
Citizen developers have arisen because of several reasons. One reason is that IT departments may take too long to develop a business app. Another reason is that IT developers do not have the requisite subject matter expertise to build the business app. Interestingly most of the airlines (more than 60%) which already have mature MRO IT platforms also have ServiceNow, Salesforce and other LCNC applications; yet LCNC platforms, conversations and approaches are also markedly absent from this community.
IN CONCLUSION
To conclude, while the search continues for optimal enablement of business functions with technology, we would collectively do better not to limit our spaces but rather to expand and acknowledge the real landscape, inside out and outside in. We may be surprised at what we may find to dimensionally accelerate our digital transformation journeys. For now, that’s How I see IT…
ALLAN BACHAN
Allan is a Vice President at ICF with 34 years of industry experience as an Aviation M&E, MRO and Supply Chain solutions and systems domain expert. He is responsible for ICF’s MRO Operations and IT practice and he manages the Aircraft Commerce Consulting relationship with ICF. His experience includes managing application design, development, and full cycle implementation — from selection to go-live — for strategic clients in the MRO industry using different commercially available MRO IT products. In his career, Allan has fulfilled the following leadership roles: MRO IT practice and technical lead; MRO systems Product Principal; M&E and MRO Solutions Director and Manager of Technical Records, Maintenance Planning and Production Control.
MRO Software Directory
Key ‘at-a-glance’ information from the world’s leading MRO software providers.
IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the lives of aircraft and the processes by which they fly. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft MRO and M&E. Inevitably, there are many such developers and vendors offering solutions ranging from single function `Specialist Point Solutions’ to complete `End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best MRO software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 37 providers and the number continues to grow) survey of the market, as a preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.
2MoRO
W: www.2moro.com
T: +33 (0)559 013 005
E: 2moro.sales@2moro.fr
Locations: France (HQ), Malaysia and India
ADSoftware
W: www.adsoftware.fr
T: +33 (0)4.50.89.48.50
E: contact@adsoftware.fr
Location: France, Thailand, South Africa, Brazil
NAME OF PRODUCT MARKETED
• Aero One®, Aero-Webb®, OLATU®
KEY BUSINESS/SOFTWARE AREAS
• MRO: Line, Base, Engine maintenance
• Airworthiness and Fleet Management
• Flight and Crew management
• Material Management
• ERP: Finance, Purchasing, Sales, HR
• Training
2MoRO is an aviation software development company whose software solutions are used in more than 20 countries with teams in Europe and Asia plus partners and resellers worldwide. Users include aircraft and engine manufacturers such as Airbus Helicopters, Dassault Aviation, or Safran Group, plus aircraft operators, airlines and independent MROs.
Aero One® and Aero-Webb® complement ERP solutions regarding aviation and MRO-specific needs and Aero-Webb® can also be stand-alone.
OLATU®, is a digital training platform providing A&D companies with the tools to train staff 24/7 on all aspects of In-Service Support: airworthiness management, maintenance planning and execution, logistics, and more. The training uses exercises simulating, with Aero-Webb®, concrete scenarios adapted to different generations of aircraft and with increasing complexity depending on requirements.
2MoRO is proud to offer a very dedicated customer service, as reflected by their 95% customer retention rate. They work mainly on a fixed-price basis, and are ISO 9001 certified for aviation software development, maintenance, and support.
NAME OF PRODUCT MARKETED
• AIRPACK
KEY BUSINESS/SOFTWARE AREAS
• AIRTIME — Fleet management & CAMO
• AIRSTOCK — Inventory control & Logistic
• AIRDOC — Documentation management
• AIRSTAT — Reliability and statistic reports
• AIRWORK — Time Tracking Software
ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.
ADT: Applied Database Technology
W: www.adbtech.com
T: +1 (425) 466-5013
T: +1 (614) 377-9644
E: sales@adbtech.com
Location: Bellevue, Tampa USA; Istanbul, Turkey
NAME OF PRODUCT MARKETED
• Wings NG
KEY BUSINESS/SOFTWARE AREAS
• Fleet Management
• Maintenance Engineering
• Material Management
• Production Planning
• Labor Collection, Billing
APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.
Aeroxchange
W: www.aeroxchange.com
T: +1 972 556 8500
E: support@aeroxchange.com
Location: Texas, United States
Aerostrat
W: www.aerostratsoftware.com
T: +1-888-558-2860
E: info@aerostratsoftware.com
Location: Seattle, USA
Asia Digital Engineering (ADE)
W: www.ade.aero
T: (+60)3-8660 4333
E: sales@ade.aero
Locations: Kuala Lumpur, Malaysia
NAME OF PRODUCT MARKETED
• Aeroxchange
KEY BUSINESS/SOFTWARE AREAS
• MRO
• Supply Chain efficiencies
• Exchange of documents
• Commercial trancactions
• Procurement
Aeroxchange is the only electronic business network that supports all MRO business processes within the aviation industry for buyer and sellers. Aeroxchange provides a complete lifecycle of electronic communication from order creation to final invoice. The Aeroxchange service accelerates repair, replenishment, sourcing, inventory pooling and other critical operations in the aviation supply chain.
Aeroxchange automates the exchange of documents and information for commercial transactions. Our electronic platform dramatically reduces manual activity for transaction processed by fax, telephone and email, and increases the accuracy and timeliness of information and document exchange.
For airlines and buyers, Aeroxchange creates supply chain efficiencies for complex procurement of MRO goods.
For sellers and repair service providers, Aeroxchange creates sales channel efficiencies by broadening visibility of inventory and capabilities and streamlining the order process.
NAME OF PRODUCT MARKETED
• Aerros
KEY BUSINESS/SOFTWARE AREAS
• Heavy/Base Maintenance Planning
• Capacity/Workload Planning
• Maintenance Schedule Optimization
• Maintenace Event Performance Tracking
• Heavy/Base Production Schedules
Aerostrat is based in Seattle, WA and offers one product called Aerros, a one-of-a-kind program that manages an airline’s or MRO’s aircraft maintenance schedule. Aerros enables users to optimize the maintenance program by managing various maintenance and operational constraints, which maximizes event yield, drives costs down, and enables the organization to plan proactively, not reactively.
Aerros provides robust ‘what-if’ scenario capabilities that allow users to see the effect of different variables. This aids in making sound business decisions concerning the maintenance and fleet plan. Some of these variables are maintenance programs limits, min/target/max yield, aircraft hr/cy utilization, track/requirement compatibility, and maintenance allocations. To forecast an optimal maintenance plan within an operation, Aerros also provides a Capacity Planning feature. This feature allows users to input and view vendor capacity available and labor hour demand to better manage the labor force.
Aerros also provides easy-to-navigate scenarios with drag and drop event movement and manipulation. Scenarios can be published so others (including vendors or operators) can view the plan. Aerros provides excellent system stability and reliability with standard IT practices. It is also integrationready and designed to work as an extension of a user’s existing information systems.
NAME OF PRODUCT MARKETED
• Engineering Maintenance Services (EMS)
• Digital & Innovation Services (DIS)
• Engineering Support Services (ESS)
• Component & Warehouse Services (CWS)
KEY BUSINESS SOFTWARE AREAS
• Base maintenance
• Line maintenance
• Workshop
• CAMO functions
• Component Warehouse with Asset management
Leveraging the AirAsia’s Engineering Department’s best practices and experience, ADE offers end-to-end aircraft maintenance services setting new standards of quality and innovation in the industry by leveraging the expertise of its highly skilled professional team and cutting-edge technologies.a wide range of aircraft services focused on the Airbus A320, A321 & A330 for engineering maintenance services, component and warehouse services, and engineering support services, as well digital and innovation services. ADE aims to uphold the highest standards in when it comes to professional integrity, quality, reliability, driving greater efficiencies and safety, for all of their customers at all times.
AireXpert builds and maintains the software infrastructure that serves as the access gateway to the globally Integrated Maintenance & Engineering Network, enabling airlines to aggregate multiple communication channels and achieve their objectives of increased productivity, efficiency, performance, and reliability. The tightly integrated, role-based system connects stakeholders across the Tech Ops value chain, including airlines, MROs, OEMs and service providers. By focusing on communication, collaboration, and automation, AireXpert makes it easy for the world’s leading airline brands to eliminate silos across their entire route network from day one, driving operational excellence while significantly reducing costs.
NAME OF PRODUCT MARKETED
• RAAS
KEY BUSINESS/SOFTWARE AREAS
• Production Planning and Management
• Inventory and Procurement
• Inspection Document Management
• Reliabiliity and Performance Analysis
• Financial and Flight Operations Integration
RAAS is an MRO and CAMO software system designed to meet the needs of mid-tier commercial fleet operators. Enabling modern, high-efficiency workflows in a powerful and straightforward package, RAAS is the best fit for midsize fleets and user groups. Scalable, intelligent and 100% browser-based, RAAS includes efficiency-creating features such as automated real time airframe time updating and exchange of aircraft next due items, electronic technical dispatch, MPD/MRB driven program management and check package creation, purchase order e-approval and e-signature, integration with finance/accounting for payables or inventory value management, and of course approved paperless and e-signature maintenance processes from the hangar floor to the cockpit.
RAAS customers enjoy the benefits of a widely accessible and easy-to-use inventory management and maintenance support system that through continued use is able to reduce maintenance costs by increasing maintenance procedure efficiency, reducing held inventory, providing proof of quality for inspection escalations, and by directly reducing clerical manpower requirements. The quick deployment, ease of support, and low TCO inherent in cross-platform browserbased information systems coupled with high levels of integration, easy-to-use user interfaces, and many automated reporting and data analysis features make RAAS a leader in its field.
NAME OF PRODUCT MARKETED
• IQSMS (Integrated Quality and Safety Management System)
• Flight Data Monitoring (FDM) Service
• The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)
KEY BUSINESS SOFTWARE AREAS
• Quality Management Module
• Reporting Module
• Risk Management Module
• Document Distribution Module
• Emergency Response Planning Module
ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment.
The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures. IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, up-to-date regulations database, ensures legal compliance with national and international requirements and standards.
The Boeing Company
W: www.boeing.com
T: +1 206-655-2121
E: BoeingSupportandServices@Boeing.com
Location: Over 65 locations around the world
BytzSoft Technologies Inc.
W: www.bytzsoft.com
T: 001 201 270 8019
T: 0091 965 704 2657
E: sales@bytzsoft.com
Location: Over 65 locations around the world
Comply365
W: www.comply365.com
T: +1 (877) 366 2365
E: info@comply365.com
Location: USA and United Kingdom
Communications Software (Airline Systems)
W: www.oases.aero
T: +44 1621 817 425
E: info@oases.aero
Location: UK
NAME OF PRODUCT MARKETED
• Airplane Health Management
• Business Consulting
• Maintenance Performance Toolbox
• Optimized Maintenance Program
KEY BUSINESS/SOFTWARE AREAS
• Technical Content Management
• Vehicle Health Mana gement
• Maintenance Optimization Consulting
Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.
With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.
Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.
NAME OF PRODUCT MARKETED
• FlyPal®-CAMO/MRO/QMS/SMS/OPS
KEY BUSINESS/SOFTWARE AREAS
• CAMO Engg. & Maintenance Engg
• MRO Engg
• Audits & Compliance Management
• Safety Risk & Assurance Management
• Crew Scheduling/FDTL Compliances/ Training Records
BytzSoft Technologies Inc. believes in shared responsibility for aviation safety, and they ensure that their aviation software solution provides quality product to customers to aid them in remaining compliant with regulations at all times. The business provides value for money to their clients who use BytzSoft’s products to bring in process and data driven approaches to improve efficiency and effectivity of the employees working with airlines, charter operators, MRO’s and fleet management companies. Management of all these companies can get required data on their dashboard as well as detailed MIS reports at the touch of a finger. BytzSoft’s cloud-based web applications are scalable and deployable at a fast pace, thus reducing the implementation time and improving on margins. No matter what kind of fleet (Fixed Wing or Rotary Wing) you operate, FlyPal® can be configured to meet your needs.
NAME OF PRODUCT MARKETED
• ProAuthor (XML-Based Authoring Solution)
• Electronic Flight Bag (EFB)
• Digital Briefing
• Document & Communication Manager
• Training Solution (LMS Learning Manager)
KEY BUSINESS/SOFTWARE AREAS
• XML-Based Authoring Solution (ProAuthor)
• Electronic Flight Bag (EFB)
• Digital Briefing Flight Release
• Document Mgmt. and Distribution Platform
• Targeted Distribution w/ Compliance Tracking
Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals.
The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications.
Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight.
Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty.
Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.
NAME OF PRODUCT MARKETED
• OASES Modules
• OASES Mobile
• OASES Techlog
• OASES Cloud
• OASES Web
KEY BUSINESS/SOFTWARE AREAS
• Continuing Airworthiness
• Material, Warranty & Commercial Management
• Planning & Production
• Line Maintenane
• Complete MRO workflows
Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention.
OASES is used by 130 aviation organisations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across 6 continents. Commsoft is an MIT group company, part of the Valsoft Corporation portfolio.
Conduce
W: www.conduce.net
T: 0044 333 888 4044
E: info@conduce.net
Location: Nuneaton, UK
CrossConsense
W: www.crossconsense.com
T: +49 69 4035 7600
E: contact@crossconsense.de
Location: Frankfurt Germany
DeltaXML
W: www.deltaxml.com
T: +44 (0)1684 532130
E: info@deltaxml.com
Location: Malvern Hills Science Park, Geraldine Road, Malvern, Worcestershire, UK
Dent & Buckle
W: www.dentandbuckle.com
T: +35 444 08300
E: info@dentandbuckle.com
Location: Iceland, Poland, USA, Singapore, United Arab Emirates
NAME OF PRODUCT MARKETED
• eTechLog8
• eCabinLog8
• eCentral8
• eTraining8
• eForm8
• eDoc8
KEY BUSINESS/SOFTWARE AREAS
• Electronic Logbook (ELB)
• Cabin Log
• Electronic Forms Designer
• Document Viewer
Conduce pioneer mobile aviation solutions.
eTechLog8 is our world leading Electronic Log Book (ELB), fully approved by multiple Airworthiness Authorities and trusted by customers worldwide.
eTechLog8 eliminates the paper technical, cabin, and deferred defect logbooks, and replaces these with an easy to use, workflow controlled mobile solution. Available on both Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems. All eTechLog8 customers report significant benefits, ranging from improved efficiency, data accuracy and consistency to faster turnarounds, all contributing to reduced costs.
Conduce also offers a fully integrated suite of companion applications, which provide mobile paperless solutions for the cabin log, CBT training, custom forms, and ensuring key documents are at your fingertips.
Conduce has a sliding pricing scale, depending on fleet size and operates as a subscription model, with one flat fee, per tail, per month covering everything: hardware, software, 24/7/365 support, mobile data, future proofed upgrades and more. There are no hidden costs. Ask us today for a tailored proposal.
NAME OF PRODUCT MARKETED
• Aircraft Fleet View
• ACSIS
• AviationDW
KEY BUSINESS/SOFTWARE
AREAS
• Support and Hosting
• Consulting and Data Migration
• Business Intelligence solutions
• App and dashboard development
CrossConsense’s portfolio runs from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS and AviationDW. As a wholly owned subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight.
AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level; also realizing well-planned and organized data migration projects for airline customers and Reporting and Business Intelligence Analytics.
Aircraft Fleet View is a user-friendly App that gives an always up-to-date view on an airline’s fleet status. It indicates AOGs, delays and other important information with the right level of detail to be useful but not crowded with information.
ACSIS is a powerful predictive maintenance software tool developed to assist any airline, operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety.
AviationDW is a managed data warehouse, tailor-made for use with your backend system, e.g. AMOS. AviationDW simplifies KPI creation based on MRO System data.
NAME(S) OF PRODUCT(S) MARKETED
• XML Compare, XML Merge, XML Data Compare, ConversionQA, DITA Compare and Merge
KEY BUSINESS/SOFTWARE AREAS
• Redline XML tables and diagrams
• Need control? Configure comparison
• Quality control content conversion
• Document processing engine
• CCMS workflow integration
At DeltaXML we help the aerospace, aviation and defence sectors accurately find and represent change in complex documents and data. If you’re using documentation for maintenance or operations we can help compare and merge your complex content, such as manufacturer manual updates with proprietory documentation.
Where compliance and safety are paramount you need an accurate and reliable method for finding and merging change, that can be configured to specifically work with your content. Complex comparison can be configured to give automatic results such as ignoring specific changes, moving content and content order as well as being able to write your own bespoke transformations.
We are world leaders in finding change in complex tables and the only solution that offers comparison of diagrams and illustrations. Our processing engine can be built into your CCMS or workflow or application code to automate processing. Available on premise or within your secure cloud infrastructure.
Our team of experts work with all stakeholders to successfully meet your complex and varied requirements from inception through to a more accurate and efficient comparison result.
NAME OF PRODUCT MARKETED
• dent & buckle software
KEY BUSINESS/SOFTWARE AREAS
• Aircraft structural damage reporting
• Integration with MRO systems
• Mobile apps
• Integration with 8-tree dentCHECK
• 3D aircraft models
Dent & Buckle is a comprehensive system for managing complete airframe damage and repair records. It is a powerful web-based application for engineering departments, providing a 3D graphical view, advanced document handling and reporting tools. Additionally, Dent & Buckle has a mobile app available for iOS, Android and Windows devices, allowing maintenance crews and pilots to access information in real-time while on the go. With Dent & Buckle, you can easily track and manage all airframe damages, repairs, and maintenance records in one central location.
This system streamlines the repair process and improves communication between teams, ensuring compliance with safety regulations and improving the overall efficiency of your organization.
Ecmanage BV
W: www.ecmanage.eu
T: 0031(0)70 415 7120
E: info@ecmanage.eu
Location: Rijswijk, Netherlands
EmpowerMX
W: www.empowermx.com
T: +1 866-498-3702
E: info@empowermx.com
Location: Frisco TX, USA
eTT Aviation
W: www.ettaviation.com
T: +1 208-424-9424
E: info@ettaviation.com
Locations: Boise, ID, USA
EXSYN Aviation Solutions
W: www.exsyn.com
T: 0031-20-760 8200
E: hello@exsyn.com
NAME OF PRODUCT MARKETED
• Wardrobe management system
KEY BUSINESS/SOFTWARE AREAS
• Online wardrobe management
• Controlling the ordering process of garments and accessoires
• Native app to enhance ease of use for the users
• ISO 27001 / NEN 7510 certified
• Trusted by Royal Dutch Airlines, Brussels Airlines, Eurowings and more
Ecmanage is a wardrobe mangement system for aviation companies and airlines to control the complete ordering process of workwear, personal protective equipment (PPE) and/or tools. Ecmanage takes the stress out of obtaining and delivering workwear and PPE for your company/customers. In addition, it can be as simple as you like, and can be extensively customised to your needs ander desires.
Many customers have chosen Ecmanage, such as the Royal Dutch Airlines, Brussels Airlines, Eurowings and Keulen-Bonn Airport.The main reason that these parties have chosen Ecmanage is the security of the system. Ecmanage is ISO 27001 and NEN 7510 certified.
NAME OF PRODUCT MARKETED
• FleetCycle® Execution Suite — MRO Manager (FCXM)
KEY BUSINESS/SOFTWARE AREAS
• FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL)
• Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB)
• Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS)
EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/ OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.
NAME OF PRODUCT MARKETED
• MISA: Complete Aviation Management Information System
KEY BUSINESS/SOFTWARE AREAS
• Accounting
• Maintenance
• Inventory Management
• Purchasing
• Human Resources/Payroll
The Management Information System for Aviation (MISA), is a fully integrated, and expertly supported product that provides extensive tools for an aviation company to manage all aspects of their business, including accounting, maintenance, inventory management, purchasing, flight operations, employee training, human resources, payroll, labor collection, government contracting, and flight school management.
It is a common practice for aviation companies to use multiple applications to manage their operations. Often, such applications have limited interfaces necessitating duplicate data entry — a recipe for inducing errors and decreasing efficiency. And even when interfaces exist, they can be difficult to manage and require resources to build, maintain, and support them.
MISA provides the solution for these issues by standardizing, streamlining, and integrating business processes across all the various departments and functional areas within the company; and this integration improves the bottom line while providing employees a user-friendly and consistent application experience across the whole organization and access to real-time, comprehensive, and relevant information from a single system rather than from disparate sources. MISA boasts impressive customer loyalty as evidenced by a number of aviation companies who have used MISA as their ERP system for more than two decades.
Location: Amsterdam NAME OF PRODUCT MARKETED
• NEXUS, AVILYTICS
KEY BUSINESS/SOFTWARE AREAS
• Aircraft Data Management
• Data Migration
• Data Integration
• Aircraft Reliability Management
• Predictive Maintenance
• Robotic Process Automation
EXSYN Aviation Solutions is a leading industry provider of aviation engineering and data solutions. Located in Amsterdam, the Netherlands, the team comprises of aircraft engineers with deep IT & data skills. Allowing to combine industry expertise with technology knowledge.
EXSYN’s aircraft data management platform (NEXUS & AVILYTICS) is deployed with more than 20 different airlines and MROs across 20 different countries globally. Overall, it has already integrated with more than 10 different MRO software’s and 29 different aircraft types. Combining EXSYN’s aircraft data management platform with any MRO software provides airlines and MROs the ability to not just record airworthiness and maintenance data but also drive value from their data through business optimization, maintenance costs reductions and higher fleet availability.
Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on missioncritical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.
NAME OF PRODUCT MARKETED
• APU Fleet Management
• Wilco data platform
• Wilco fuel saving platform
KEY BUSINESS/SOFTWARE AREAS
• APU & nose to tail predictive maintenance
• Fuel saving solutions
• Engine trend monitoring
• Aircraft data market place
• ACARS cost saving solutions
FlightWatching has a high level of expertise in Aircraft systems and data management (QAR, DAR, SAR, ACARS, ACMS). Our solutions are agnostic, do not require any HW nor SW modification and allow real time interaction with the aircraft.
Our customers are:
• MROs looking for solutions to build their own fleet management solutions
• OEMs willing to explore and collect aircraft data related to equipment behavior
• Airlines chasing solution to cut fuel burn on ground
Contact us for your customized digital solutions.
flydocs
W: www.flydocs.aero
E: sales@flydocs.aero
Locations: Birmingham UK
IBM
W: www.ibm.com
T: +1 877-426-3774
E: ibm.biz/email_IBM
Location: IBM is incorporated in New York and has operations in over 170 countries.
NAME OF PRODUCT MARKETED
• Aircraft maintenance records management
• Lease asset management
• Aircraft transition management
• Component & part management
KEY BUSINESS/SOFTWARE AREAS
• Aircraft maintenance records management
• Lifecycle asset management
• Aircraft transition management
• Component & part management
• Engineering services
flydocs is an asset management solution provider with the aviation industry’s most comprehensive solution for creating value out of aircraft maintenance data. We offer the tools and expertise that allow all industry to drive sustainable innovation to help build the future of the commercial aviation asset lifecycle.
Recognised as a global leader in digital records management, we were founded in 2007 and are 100% owned by Lufthansa Technik. With over 300 employees in multiple locations spread across the globe, we are trusted by over 78 airlines, lessors and MROs to deliver measurable long-term operational and cost efficiencies.
NAME OF PRODUCT MARKETED
• Maximo for Aviation
• Maximo Scheduler Optimization
• Maximo Inventory Optimization
• Maximo Visual Inspection
• Maximo Monitor, Health, Predict
KEY BUSINESS/SOFTWARE AREAS
• Aircraft and Component MRO
• Aircraft Configuration Management
• Maintenance Program Management
• Supply Chain Management Line, Base and Component Maintenance
IBM Maximo® for Aviation (MfA) is an Enterprise Asset Management solution designed to manage the lifecycle of aircraft and associated equipment from first entrance into service to the retirement of complex, high-value assets where safety, compliance and availability are key to the organization’s success. This solution empowers aviation companies to streamline the scheduling and management of aircraft maintenance, ensuring regulatory compliance and minimizing aircraft downtime. The efficient execution of maintenance, repair, and overhaul (MRO) processes not only boosts flight availability but also extends the lifespan of critical components such as airframes and engines.
As part of the IBM Maximo Application Suite https://www. ibm.com/products/maximo, MfA builds on IBM’s decades of leadership in asset and operations management, providing a closed-loop model from capturing and analyzing data to enabling prescriptive maintenance actions. Specific solutions like Maximo for Aviation and add-ons bring more rapid ROI for our customers.
Ideagen
W: www.ideagen.com
T: 01629 699 100
E: info.marketing@ideagen.com
NAME OF PRODUCT MARKETED
Ideagen Coruson
KEY BUSINESS/SOFTWARE AREAS
• Incident management & reporting
• Document control & policy management
• Performance monitoring
• Operation risk management
• Audit management
Used by leading aviation organizations, Ideagen Coruson is designed to ensure seamless coordination and enable a holistic approach to safety management, allowing you to optimize incident response and risk reduction strategies for long-term success. By leveraging real-time data and comprehensive insights, you can make informed decisions and implement proactive measures to enhance safety across your operations.
BENEFITS: A scalable, user-friendly and functionally rich solution that helps build a proactive and risk-aware culture, comply with regulations and improve efficiency and productivity; Organization-specific smart forms; Document management and change control; Bowtie risk module and business analytics
FEATURES: Take real control of the management and governance of quality, risk, compliance and safety across your organization. Minimize risks, anticipate problems, harness knowledge and learning and turn it into actions that will help you thrive. • Action management • Document control and policy management • Audit management • Change control
• Business process modelling and automation • Incident management and reporting • Operation risk management
• Performance monitoring
With Ideagen Coruson, embed safety management throughout your organization and promptly respond to current events while proactively analyzing trends to mitigate future risks.
Infosys
IDMR
W: www.IDMR.com
T: +1-347-565-4367
E: irevivo@idmr.com
Location: New York/Tel Aviv
KEY BUSINESS/SOFTWARE AREAS • Insights • Tracking • Data Analysis
The Infosys Aerospace and Defense practice offers predictive asset maintenance solutions to enhance the airworthiness of aircraft. We use a patented knowledge system to digitize structural repair manuals and aircraft / component maintenance manuals. Our knowledge engines simplify data interpretation for maintenance and repair of metallic as well as composite structures / components.
The Infosys Asset Genome solution unifies data across operations, including performance data, fuel consumption, and wear-and-tear. It combines data from aircraft health monitoring systems, inspection reports, and Maintenance, Repair and Overhaul (MRO) records to identify issues in design, production and maintenance. Our solution boosts asset performance and extends the lifespan of assets in heavy engineering, oil and gas, and transportation industries.
Our Artificial Intelligence (AI)-based tools map recurring aircraft maintenance issues with flying conditions, altitude, temperature, and pressure, which drives predictive maintenance to eliminate malfunction and minimize service interruptions. Condition-based maintenance improves aircraft serviceability, while optimizing the frequency of scheduled maintenance.
Infosys customizes predictive maintenance models for each asset class, and establishes an alert mechanism based on criticality and business value. Our predictive models mitigate failure by identifying and prioritizing maintenance requirements. Significantly, digital manuals, inspection procedures and work scheduling boost the productivity of the aircraft maintenance team.
Our knowledge-based engineering approach and web-based tools for technical documentation accelerate recertification after MRO services.
NAME OF PRODUCT MARKETED
• InForm
KEY BUSINESS/SOFTWARE AREAS
• Technical Publication
• Engineering Orders
• Task Cards
• Planning
• Maintenance Programs
• Electronic Signatures
IDMR Inc. is a global leader offering enterprise SaaS and mobile solutions for content management, document distribution, electronic task cards, and e-signatures in the highly regulated aviation industry. InForm is a software engineered to provide end-to-end comprehensive business solutions integrated with leading M&E systems. InForm supports the industry leaders’ remote and mobile workforces enabling safe and efficient operations. Every day, thousands of engineers, maintenance planners, technical writers, and maintenance technicians rely on InForm for digital delivery of operational content, replacing paper-based documentation. With aviation leaders trusting IDMR, InForm is the solution of choice for several national carriers, Heli-operators, e-commerce, defense and logistics contractors, and MRO organizations.
IFS is a globally recognized provider of software solutions for global aerospace & defense (A&D), including airlines and fleet operators, A&D manufacturers, defense in-service support and independent MROs. IFS’s solutions support project and program-centric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationally-critical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.
Jet Aviation Staffing
W: www.jetaviation.com
T: 1-201-637-2211
E: neil.engerran@jetaviation.com
Location: 47 Locations Worldwide
KeepFlying®
W: www.keepflying.aero
T: 1-201-490-206 / 65-9235-2654
E: info@keepflying.aero
Location: Singapore, USA, Australia
Laminaar Aviation InfoTech
W: www.laminaar.com
T: +65 6239 0150
E: contact@laminaar.com.sg
Location: Singapore, Denver, Bangalore, Mumbai
Lufthansa Industry Solutions
W: www.lufthansa-industry-solutions.com
T: +49 40 5070 30000
E: marketing.sales@lhind.dlh.de
Location: Germany, Albania, Switzerland, USA
NAME OF PRODUCT MARKETED
• Permanent & Direct Hire Placement
• Temporary & Freelance Placement
• Outplacement
• Staffing Marketplace
KEY BUSINESS / SOFTWARE AREAS
• Payroll Solutions
• Permanent Placement
• Temporary Placement
• Outplacement
Behind every seamless journey, is the perfect team. Since 1983, Jet Aviation Staffing has been supporting the industry’s most prominent aviation companies by attracting and placing top talent. With thousands of direct hire placements of crew members, maintenance professionals, support staff, management and executive positions, and many more disciplines, Jet Aviation Staffing continues to perfect the art of staffing. When you want to find the very best career opportunity, you can rely on a team of dedicated professionals. On behalf of their external customers, Jet Aviation Staffing upholds in-depth and extensive standards to ensure they are recommending the best talent. Dedicated to the details, Jet Aviation Staffing’s expertise ensures a perfect career opportunity match for each of their candidates and a seamless experience for their customer.
NAME OF PRODUCT MARKETED
• ATA SpXchange™
• Engine FinTwin® MRO EDITION
• Engine FinTwin® Asset Owner EDITION
• Aircraft FinTwin® MRO Edition
• Aircraft FinTwin® Asset Owner Edition
KEY BUSINESS/SOFTWARE AREAS
• AI driven ATA Spec Data Exchange
• Asset Driven MRO Profitability Modelling
• RUL Cashflow & Revenue Models
• Asset Lifecycle Credit Risk Analysis
• Asset History Data Wrangling
Some of the use cases that the platform address (and this is a growing list) include:
• Gate 0 TAT optimization — Spec2500 driven
• Ingestion of PDF records for Asset / Shop Visit creation
• Work Scope & demand prediction based on Engine profile
• AI driven Capacity Balancing — Manpower, Material
• Maintenance Value Economics for Trade — Interest Rates, Valuation Models, Yields.
• Spec2500, Spec2000 (Ch 16, 18) AI driven data capture and transition
NAME OF PRODUCT MARKETED
• ARMS®2.5, ARMS®NS, ARMS®on the TAB, InfoPrompt 2.5
KEY BUSINESS/SOFTWARE AREAS
• Network / Commercial Planning with Optimizers
• Flight Operations / Fleet Following
• Flight Planning & Dispatch
• Crew Operations Management with Optimizers
• Maintenance, Engineering & Logistics
A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics. Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.
NAME OF PRODUCT MARKETED
• Volabase
• iFF
KEY BUSINESS/SOFTWARE AREAS
• Process consulting / organization processes
• IT consulting (processes, technologies, infrastructure)
• MRO & Flights Ops consulting
• Program and project management
• Strategy consulting
Whether it’s about developing a company-wide digitalization strategy, networking machines, moving systems to the cloud or providing solutions and platforms for analytics and AI, using IT services to network machines or providing mobile platforms for cross-company collaboration... whenever companies want to address digitalization, Lufthansa Industry Solutions is the right partner.
Lufthansa Industry Solutions combines technical expertise with strong industry knowledge and thus support customers when they introduce new digital technologies. They characterize this as…
“We are at home in the digital world: We are digitalization.”
Lufthansa Systems
W: www.LHsystems.com
T: +49 69696 90000
E: marketing@lhsystems.com
Location: Headquarters: Germany, Locations in 16 countries worldwide
NAME OF PRODUCT MARKETED
• Lido, NetLine, SIRAX, SchedConnect
KEY BUSINESS/SOFTWARE AREAS
• Operations Solutions
• Flight Deck Solutions
• Commercial Solutions
• Finance Solutions
Lufthansa Systems is a leading airline IT provider determined to shape the future of digital aviation. It draws its unique strengths from its ability to combine profound industry knowhow with forward-looking technological expertise for more than 25 years. The company offers its more than 350 airline customers an extensive range of successful and in many cases market-leading products. These innovative IT products and services cover all of an airline’s business processes — in the flight deck, in the cabin and on the ground — and offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.
Lido – integrated solutions for every phase of the flight
NetLine – the integrated scheduling and operations solution from planning until the day of operations
SIRAX – our portfolio of integrated solutions provide 360° financial process coverage
SchedConnect – ideal codeshare connections including schedule data exchange and a central flight repository
M3 Solutions
W: www.m3-solutions.net
T: +1 888-318-4808
E: sales@m3-solutions.net
Location: Fort Lauderdale USA, Europe, Asia
NAME OF PRODUCT MARKETED
• M3 Platform – Mobile Device Synchronization and Asset Management Solution
• Device Management (HW) — Charging, Access Control & Surveillance.
M3 Solutions is the company and innovator behind the powerful and versatile M3 Platform, a comprehensive hardware and software solution for portable device and content management.
M3 solutions has sales and distribution offices in North America, Europe and Asia, as well as a global partner network to service customers worldwide in various environments including Airlines, Military and training.
The solution allows administrators to fully control the managing, distributing, charging, and monitoring of an organization’s portable device inventory and enables easy remote and unattended content distribution including OS, App & Content deployments, across all devices in the network, anywhere around the world, within minutes. The M3 Platform supports most laptops and tablets and can work with different device types running any OS, within the same installation. For access control, inventory management, security, privacy, user identification, content deployment, networking administration, and reporting regarding your portable devices and their content, the M3 Platform provides the ideal solution.
Motulus.aero
W: www.motulus.aero
T: +44 7932 173833
E: steven.rushworth@motulus.com
Location: Hoboken (Antwerpen), Belgium
MRX Systems
W: www.mrxsys.com
T: +33 6 20 43 01 27
E: contact@mrxsys.com
Location: Luxembourg/Monaco
NAME
OF PRODUCT MARKETED
• Integrated Crew Scheduling (Pairings and Rostering), Tail Assignment, Network Optimization and Schedule Building
KEY BUSINESS/SOFTWARE AREAS
• Motulus Integrated Crew Scheduling (MICS)
• Motulus Tail Assignment (MTA)
• Motulus Network Optimization (MNO)
For many airlines operating costs, fuel and crew costs form a significant part of their cost base. The delivery of an efficient and robust plan whilst continuing to guarantee an excellent customer offering and employee satisfaction is critical to an airlines success, The complexity of such a plan, and its importance to an organisation makes creating schedules and operational plans ideal candidates to be solved by optimization.
At Motulus.aero we enjoy solving the problems that haven’t been solved before by deploying the next generation in optimization products. By combining pioneering algorithms with the power of cloud computing we are able to tackle these complex and large scale problems.
Specialising in crew scheduling (pairing and roster production), tail assignment and network optimization we help organisations to reduce crew costs, increase aircraft and equipment utilisation, reduce fuel and operational costs, improve revenue opportunities, increase crew and colleague satisfactions, and improve operational robustness.
Having deployed products to a number of industries Motulus had an original mission in aviation to develop innovative products for airline crew resource scheduling problems. Following successful implementations with two European airlines the teams expertise has now been stretched to solve network optimization and tail assignment problems.
NAME OF PRODUCT MARKETED
• Blue EYE, Blue MRO, Blue STOK
KEY BUSINESS/SOFTWARE AREAS
• Quotation & Invoicing
• Project Management & Reporting
• Work Report Automatic Generation
• eJobCard iPad App
• Logistics & Inventory Management
TThe MRX Systems software solution is a fully-integrated digital platform enabling aviation professionals to access real-time data and take control over their fleet and their operations.
Blue EYE designed for CAMO management (including eTechlog), this module enables you to keep track of the maintenance status of your fleet (including scheduled and unscheduled maintenance, AD, SB), send work orders to maintenance centres and compile all history of parts, repairs, findings in one unique environment.
Blue MRO designed for MRO management, this module enables you to digitalize maintenance process from issuing quotations, assigning jobs to technicians, reporting repairs and findings until compiling all related paperwork into one exhaustive and automatically-generated full work report.
Blue STOK enables you to link all your MRO centre operations to the associated logistics through powerful features such as demand planning, sourcing (purchases, exchanges, overhaul), invoicing and inventory management.
Blue OPS designed for Air Operators, this module enables you to manage all aspects of your operations. In one place, easily manage flight schedules, create and edit flight plans, access an updated database with all information about your crew, manage crew status and planning and allocate team members and resources to flights.
NVable
W: www.nvable.com
T: +44 141 280 0050
E: contact@nvable.com
Location: Glasgow, UK
Output42
W: www.output42.com
T: +353 23 88682200
E: info@output42.com
Location: Ireland, Poland, United Kingdom
W: www.qoco.aero
T: +358 10 501 4001
E: hello@qoco.aero
Location: Finland
NAME OF PRODUCT MARKETED
• ConNVerge for Aviation
KEY BUSINESS/SOFTWARE AREAS
• Electronic Techlog
• Electronic Forms (Assessments)
• Document Management
• Operational Analysis
• Station Operational Compliance
The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.
CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.
The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands.
Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.
Bring everything together and do IT better when you bring onboard CoNVerge and NVable.
NAME OF PRODUCT MARKETED
• dent & buckle, BladeFix, CabinSurvey
KEY BUSINESS/SOFTWARE AREAS
• Software development
• Data migration
• Aviation Data and Reporting Services
• System integration
• Data Transformation
Output42 is a leading aviation software company that specializes in providing a wide range of products, IT development services, and outsourcing solutions to the industry. They have a team of experts with extensive experience in custom application development, product development, and data migration. Their solutions are designed to meet the unique needs of clients and help them achieve their business objectives.
Since 2008, Output42 has been serving major airlines worldwide and has successfully delivered numerous projects such as creating, enhancing, extending, migrating and supporting systems. They have a proven track record of delivering high-quality solutions on time and within budget. Their clients trust them for their expertise, commitment, and ability to deliver innovative and cost-effective solutions that drive their business forward.
NAME OF PRODUCTS MARKETED MROTools.io, Aviadex.io
KEY BUSINESS/SOFTWARE AREAS
• Intelligent maintenance
• Data management and integrations
• Lean operations
• Digital tool management
• SaaS solutions
QOCO Systems Ltd helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data, having been a trusted partner of airlines, MROs, and aircraft OEMs for over ten years.
QOCO Systems’ solutions provide significant improvements to the industry’s complex processes. They enable our customers to achieve more by doing less and to realize time-savings in labour-intensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time information.
Solutions offered include the following SaaS solutions: MROTools.io for tool management in aircraft maintenance, Aviadex.io for intelligent integrations between collaborating players in aviation. QOCO also provides a wide range of consulting services for customers’ unique needs in the areas of digitalization, process improvement, data analytics, and more.
All this is realized by the business’s team of professionals with expertise in aviation and software development. Agility and customer-centricity is built into QOCO’s way of working, which allows them to quickly and cost-efficiently deliver solutions that fulfill the customer’s real needs.
Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform.
Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; HyperConnected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform
Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on business-critical activities, while the solution processes transactions and decision support, based on intelligent rules. Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.
RecoSense Infosolutions
W: www.recosenselabs.com
T: +1 206 451 350
E: Info@recosenselabs.com
Location: United States, Canada, India
REDiFly
W: www.redifly.com
T: +41 43 555 31 65
E: las@redifly.com
Location: Switzerland (HQ), Ireland
ROTA.technology Inc.
W: rota.technology
T: +1 321 710 7682(ROTA)
E: info@rota.technology
Location: Melbourne, FL USA and global
Seabury Solutions
W: www.seaburysolutions.com
T: +353 860 621311
E: mkt@seaburysolutions.com
Locations: Ireland, Argentina, Australia, Canada, Germany, Kenya, Korea, Netherlands, Philippines, and the USA
NAME OF PRODUCT MARKETED DocuSense
KEY BUSINESS/SOFTWARE AREAS
• AI Transformation & Content Intelligence Solution
• Intelligent Document Processor
• Maintenance, Repair & Overhaul
• Automate Maintenance Audit
• Compliance Management
RecoSense offers an AI-powered platform for document analysis and data centralization. The platform powers Process Automations and Compliance Management with MROs in the Aviation Industry. RecoSense works as an Engineering partner with customers to build enterprise-specific solutions.
Automate processing of manuals, process forms, M&E/MRO Records, job cards - Routine/Non-routine even handwritten, Logbooks, EOs, Technician reports, SFR’s, compliance and inspection reports, etc. with context and extract key Aviation metrics for analysis.
The NLP-backed DocuSense platform swims through millions of documents to extract and consolidate the most relevant, insightful information to obtain valuable investment data. It will automate the process, which might take 1000s of manual hours to process, thus reducing Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces.
The platform does not only evaluate the data but also can understand context through RecoSense’s unique knowledge graph.
NAME OF PRODUCT MARKETED
• REDiFly Pilot Log
• REDiFly Tech Log
• REDiFly Cabin Log
• REDiFly Command (Ground System)
• REDiFly Core (Integration Module)
KEY BUSINESS/SOFTWARE
AREAS
• Full Electronic Technical Logbook
• Digitization of paper process
• Data harvest, storage & analytics
• Maintenance and scheduling integration
• CAME & compliance support
• Defect management
REDiFly delivers a sleek and modern Electronic Technical Logbook. We are an independent, data-driven company that offers bespoke software solutions for the aviation industry. We provide a comprehensive framework that can integrate with an airline’s current systems, including MRO, flight scheduling, and crew management, amongst others.
What does REDiFly do? REDiFly works with the key people involved in digitizing a client’s current paper-based aircraft technical logbook. In doing so, the solution increases levels of safety and regulatory compliance, streamlines flight-toground connectivity and enables digital archives of secure and searchable aircraft records. REDiFly provides a seamless intersection between flight operations and aircraft maintenance to minimize communication errors while maximizing the efficiency of daily operations.
What makes REDiFly different? It is an independent company that applies a user-centric approach by working closely with customers through the onboarding, trial and go-live phases of an implementation. Its flexibility means that REDiFly adapts to a client’s current processes rather than the other way around.
NAME OF PRODUCT MARKETED
• Consulting, MXF Software, PDS(Process Development System) and custom applications
KEY BUSINESS/SOFTWARE AREAS
• MRO IT Software Implementations
• MRO IT Software Upgrades
• MRO IT Software Support/Managed Services
• MX Long Range Planning
• MRO IT Custom Software Development
With MRO systems projects and support spanning both the military and commercial markets ROTA brings proven experience to all sides of aviation. Our team has been embedded for years in the business functions we support. In both military and commercial. Specializing in system implementations and upgrades ROTA brings deep knowledge of aviation business processes, integrated into custom built software, to provide not only all testing documentation but also leave customers with a full manual of SOPs moving forward. Aside from upgrades ROTA has completed a number of data projects from cleaning up aircraft configuration to system security overhauls. After these upgrades or projects, training and ongoing admin support can be provided for any MRO IT needs.
NAME OF PRODUCT MARKETED
• Alkym, EPAS, eAuthority
KEY BUSINESS/SOFTWARE AREAS
• Technical Operations
• CAMO
• MRO
• Performance Analytics
• Regulator Applications
Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Capital. Seabury Solutions has built its reputation in the market by delivering industry leading aviation IT solutions catering for some of the largest airlines across the world, down to the smallest operators. We have built upon decades’ of aviation expertise in-house, to leverage this knowledge into a suite of products, that enhance the decision making process for Airlines, Regulators and MROs.
With a truly global reach, the network of offices are located in Argentina Australia, Canada, Germany Ireland, Kenya, Korea, Netherlands, Philippines, and the USA. Our integrated aviation software range from Maintenance Systems for Airlines & MROs, Safety Management Software for Aviation Authorities and a range of performance analysis tools within the Enterprise Performance Analysis System (EPAS) Suite. The suite includes modules for Route Profitability Maintenance Performance, Contract & Invoice Verification Budget Planning, Fuel Planning and Distribution Channel Performance.
Sensus Aero
W: www.sensus.aero
E: furkan.ozgunaydin@sensus.aero
Location: Dariaus ir Gireno st. 21A, Vilnius, LT-02189, Lithuania
Swiss Aviation Software
W: www.swiss-as.com
T: +41 61 582 72 94
E: marketing@swiss-as.com
Location: Basel, Switzerland; Miami, FL, USA; Singapore; Tokyo, Japan
TRAX
W: www.trax.aero
T: +1 305.662.7400
E: sales@trax.aero
Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia
TrustFlight
W: www.trustflight.io
T: 44 (0) 330 229 0219
E: info@trustflight.io
Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey
NAME OF PRODUCT MARKETED
• Sensus Maintenance, Repair and Overhaul (MRO)
• Sandglass
KEY BUSINESS SOFTWARE AREAS
• ERP
• Time Tracking
• Quoting
• Planning
• Contract Management
• Human Resources
• Customer Portal
• Line Maintenance
Sensus Aero Maintenance, Repair, and Overhaul (MRO) is an advanced ERP solution, specifically designed for MRO base and line maintenance and designed around best practices in LEAN operations. It encourages greater efficiency through the identification and creation of processes requiring less human time and effort. The Sensus MRO platform is a module-based system, which is highly customizable to match individual client requirements. Using Sensus MRO software, aviation service professionals can streamline their productivity at the lowest cost and remain competitive in a consolidating market.
Cloud enabled data management: The maintenance software system utilizes cloud computing benefits and is accessible from any device or location. Sensus MRO is the premium choice for MRO aviation organizations that want to enable cloud technology but are not prepared to replace an entire ERP system. Sensus MRO software implementation is fast and easy, and is designed around specific business needs that allows the user to undertake smaller projects, or wider, full scope implementations.
NAME OF PRODUCT MARKETED
• AMOS
KEY BUSINESS/SOFTWARE AREAS
• Material Management
• Engineering
• Planning
• Production
• Maintenance Control
• Component Maintenance
• Commercial
• HR
• QA
• Financial Management
• Mobile suite
• Flight simulators
• Multi-entity functions
Swiss-AS positions itself not as a pure software house, but as a company tightly linked to airline business. Being in touch with active aircraft maintenance on a daily basis and therefore able to capture MRO trends at a very early stage, Swiss AviationSoftware unites more than 30 years of IT experience with profound MRO expertise and offers its customers a functionally unsurpassed and technologically state-ofthe-art maintenance system. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. To date, over 190 customers from all over the world steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software solutions worldwide. The ever growing ‘AMOS community’ ranges from pure operators, major charter, regional and low-cost carriers up to large airline groups and MRO providers — proof that AMOS is fit for any environment, regardless of size or geographical origin.
NAME OF PRODUCTS MARKETED
• eMRO
• eMobility
KEY BUSINESS/SOFTWARE AREAS
• Engineering & Planning
• Production & Shop
• Technical Records & Reliability
• TRAXDoc Document Control
• Supply Chain Management
• E-enabled Aircraft Capabilities
• Aircraft Mobility apps
• Maintenance Mobility apps
• Paperless Maintenance
• Warehouse Mobility apps
TRAX is the global leader in the aviation industry for MRO ERP software, with over 200 airlines and MROs using their products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility.
Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.
NAME OF PRODUCT MARKETED
• Tech Log, Task Cards
• Digital Logbook
• CAMO (service)
• Aircraft Registry (service)
KEY BUSINESS/SOFTWARE AREAS
• Aircraft log books
• Aircraft maintenance task cards
• Digital and paperless working
• CAMO support
• Aircraft Registry support
From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office.
Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations.
Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible. Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.
Ultramain
W: www.ultramain.com
T: +1.505.828.9000
E: sales@ultramain.com
Location: Albuquerque, New Mexico, USA
Veryon
W: www.veryon.com
T: +1-800-747-4560
E: marketing@veryon.com
Location: USA, Canada, UK, India
Web Manuals International
W: www.webmanuals.aero
T: +46 (0)40 694 10 40
E: info@webmanuals.aero
Location: New York, San Diego, Singapore, Sydney and Malmö, Sweden
Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground.
ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.
Veryon is the leading provider of aviation software and information services, supporting a global network of more than 75,000 aircraft maintenance professionals and over 7,600 customers in nearly 150 countries worldwide. We help everyone from airlines and MROs to rotary operators and OEMs get their aircraft more uptime. Challenges like unscheduled repairs, part availability, and excessive paperwork lead to too many aircraft spending too much time on the ground. And that leads to needless delays, endless back and forth, and lots of wasted money. The key to more uptime is having a better technology platform to manage everything from maintenance and operations to manuals and diagnostics.
That’s why thousands of aircraft operators, 25% of the worldwide commercial fleet, and over 100 OEMs all rely on Veryon. And it’s why customers have been able to achieve an average 23% improvement in aircraft downtime cost. Veryon. Let’s get you more uptime.
NAME(S) OF PRODUCT(S) MARKETED Web Manuals
KEY BUSINESS/SOFTWARE AREAS
Monitoring
Authoring
Editing
Publishing
Distribution
Web Manuals is an all-in-one Document Management System designed with the needs of aviation professionals at heart. This revolutionary platform streamlines the entire documentation process, from editing, reviewing, to distribution and monitoring, saving you up to 80% of your time spent in the documentation process. The cloud-based software not only simplifies the documentation process but also eases the burden of regulatory compliance through automated smart modules.
With Web Manuals, you can easily connect your documents with regulations. Web Manuals is integrated with compliance libraries worldwide, including EASA, FAA, CASA, OTAR, and many other standard regulations. The system automatically generates alerts to keep you updated about any changes. Stay ahead of the game with an easy-to-update platform that ensures you maintain compliance for every audit. By turning what was initially a labor-intensive task into a seamless operation, Web Manuals is undoubtedly pioneering the digitization, authoring, and distribution of operational documentation.
Our platform is more than just a tool — it’s a solution that allows you to focus more on the manual content and spend less time on editing details.Web Manuals is rapidly expanding its global footprint. It has more than 650 customers and partners worldwide, and offices in New York, San Diego, Singapore, Sydney and Malmö, Sweden.
NAME OF PRODUCT MARKETED
• Yonder
KEY BUSINESS/SOFTWARE AREAS
• Smart Documentation Management
• Knowledge Management System
• Workflow-based Content Distribution
• Compliance Tracking
• Content-based Learning
Smart, fast, reliable — Yonder empowers you to take the next step in information management. Yonder leverages the full potential of digitalization by offering you a solution built around dynamic content rather than static documents, creating a modern, user-centric experience. As well as providing intelligent solutions for operations manuals, guidelines, regulations, and standards. Yonder brings operations manuals and aircraft manufacturer documents together in one place. The solution’s smart documents make life much easier for aircrews and ground staff alike: Dynamic content: Moving beyond PDFs — Yonder is a digital solution that works with dynamic content, not static documents. Create user-specific profiles to make sure your staff always get the right information at the right time. Personalized change updates: Let specific user groups know an update has been made as soon as it is effective — and even ask for a read receipt if required. Native offline app: all your content available anytime, anywhere.
But Yonder has many advantages for document managers too: Smart workflows: Revision- and document-specific workflows enable authorized users to trigger, discuss, check and approve changes effortlessly in fully-integrated solution. Automate manufacturer revisions: Manuals from Airbus, Boeing, Embraer and other OEMs can be imported and revised automatically — even when they’ve been customized by the operator. Compliance connector: Content can be linked with the underlying regulations and standards (FAA, IOSA, EASA, etc.). That way, a workflow is automatically triggered whenever these change, ensuring full compliance by customers at all times.