Aircraft IT MRO V13.1, Spring 2024

Aviadex.io

Aviation Data Exchange as a Service

Aviadex.io is a Data Exchange and Integration Service for all aviation industry key players. Built and operated based on years of system integrations and data exchange expertise within the aerospace industry, it enables intelligent data exchange between the collaborating parties in the aviation industry.

Changing the Industry: The Impact of Aviadex.io

The old way of exchanging data

Most collaborators in the aviation industry still share data manually or by point-to-point integrations, causing complexity, delays, manual data entry work and human errors.

Aviadex.io data exchange ecosystem

Aviadex.io streamlines data exchange, allowing collaborators to integrate once and choose which data is shared, and to whom. It eliminates manual data entry work and complexity for users.

Aircraft IT MRO: IT solutions for every aspect of aircraft management, maintenance and record keeping

WORDS:

ED HASKEY

AIRCRAFT IT MRO

Publisher/Editor

Ed Haskey

E-mail: ed.haskey@aircraftit.com

Telephone: +44 1273 454 235

Website: www.aircraftIT.com

Chief Operating Officer

Scott Leslie

E-mail: scott.leslie@aircraftit.com

Copy Editor/Contributor

John Hancock

E-mail: john@aircraftit.com

Magazine Production

Dean Cook

E-mail: deancook@magazineproduction.com

AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2024 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

By the time that IT arrived on the business scene, aviation was already a mature economic sector with a history that included many generations of aircraft. Since then, the sector has continued to grow and several more generations of aircraft have come and gone. At the same time, the complexity of aircraft has increased exponentially as has the amount of data that they generate. The processes of maintenance are ever more demanding. Keeping track of all this requires ever increasing volumes of records to the highest quality and with comprehensive coverage. Plus, as well as the airlines finding ways to cope with all of that, new airlines are starting, some rising from other businesses that have failed and others starting from scratch. IT has turned out to be an indispensable component in success for airlines and MROs.

In this issue, we have assembled an eclectic selection of IT case studies and white papers covering a range of IT applications in the aviation sector. From China Airlines a case study on how they have implemented a new Production, Planning and Control solution, and the new opportunities for efficiency that has revealed. Air Asia Thailand share with readers the experience of and savings from their

use of an RFID based solution to check the cabin each day. Not only has it saved time and money but has also added to the passenger experience. For our final case study, we look at Heston Airlines which launched during the pandemic and has been able to digitalize its processes from the outset. Readers will learn about the aircraft management and maintenance solution that was digital from the start.

As well as all that, we bring you a white paper from Cranfield University on the predictive maintenance aftermarket, what it is and how should potential users approach it. Remon Sweers offers a column on Maintenance 4.0; embracing it and using it for collaborative innovation. Then Allan Bachan, in his column, discusses the application of generative AI to a business and the importance of knowing what you want it to do.

There is the usual bumper crop of Vendor Job Cards from Commsoft OASES, CrossConsense, Ecmanage, Lufthansa Systems and Veryon, as well as our regular round-up of news and technology developments and the comprehensive ‘MRO Software Directory’. It’s Aircraft IT MRO: understanding the many ways in which IT can add value to your professional skills and business.

A return to supersonic flight, AI and predictive maintenance, hydrogen the green king of fuel, and the battle against counterfeit parts.

IFS VP of A&D Industries shares insights and predictions for the future.

www.ifs.biz/7a7

CONTENTS

06 Latest News and Technology updates

Keep up to date with the changing world of IT.

34

CASE STUDY: Production planning and control at China Airlines

Wei-Fong Wang (Matt), Senior Engineer, Maintenance Division, China Airlines

Implementing a new Production, Planning and Control (PP&C) solution helped China Airlines to discover new opportunities for efficiency.

44 VENDOR JOB CARD: Veryon

In the first of our Q&A pieces, Norm Happ, CEO at Veryon completes his ‘Job Card’ for Aircraft IT.

46 WHAT

IT CAN DO: Embracing

Maintenance 4.0 and collaborative innovation

Remon Sweers VP of Digitalization at QOCO Systems Ltd.

Digitalization is not just a ‘nice-to-have’ innovation; properly deployed and used, it has the power to make maintenance much better, as Remon explains.

48

CASE STUDY: An RFID cabin monitoring tool at AirAsia Thailand

Banyat Hansakul, Group Head of Engineering, AirAsia and Nazrulazli Najmudin, Senior manager, Product and Technology, Asia Digital Engineering

To improve cabin checking, AirAsia Thailand chose to use RFID tags.

56 VENDOR JOB CARD: CrossConsense

In the next of our Q&A pieces, Egzon Berisha, Subject Matter Expert, CrossConsense completes his ‘Job Card’ for Aircraft IT.

58 WHITE PAPER: Current Trends in the Predictive Maintenance Aftermarket

Dr Ip-Shing Fan, Senior Lecturer in Enterprise Systems at Cranfield University & John Maggiore, senior aerospace leader, consultant & Senior Advisor to the Integrated Vehicle Health Management (IVHM) Centre at Cranfield University

Predictive maintenance (PMx) is often talked about but how well is it understood and what should potential users be considering?

66 VENDOR JOB CARD: Ecmanage: Wardrobe management system

In another of our Q&A pieces, Tom van den Broek, Sales Consultant at Ecmanage BV, completes his ‘Job Card’ for Aircraft IT.

68 CASE STUDY: Making a good digital start at Heston Airlines

Edgaras Knyzas, Head of CAMO, Heston Airlines

How Heston Airlines started out as they mean to go on with a state-of-the-art aircraft management and maintenance software solution.

76 VENDOR JOB CARD: Commsoft OASES

In the final one of our Q&A pieces, Paul Lynch, Group Managing Director, Aviation at Aspire Software, completes his ‘Job Card’ for Aircraft IT.

78 HOW I SEE IT: Applying generative AI to your mission

Allan Bachan, VP, Managing Director, MRO Operations, ICF

Like any powerful tool, before making use of AI, it’s important to understand what you want it to do and what AI model will best meet that need.

80 MRO Software directory

A detailed look at the world’s leading MRO IT systems.

New vendor joins Aircraft IT

For this issue, we welcome a new vendor to the Aircraft IT Vendor panel. Ideagen brings an advanced approach to safety management and risk management. Used by leading aviation organizations, Ideagen Coruson is designed to ensure seamless coordination and enable a holistic approach to safety management, allowing users to optimize incident response and risk reduction strategies for long-term success. By leveraging real-time data and comprehensive insights, users can make informed decisions and implement proactive measures to enhance safety across their operations.

Benefits

A scalable, user-friendly and functionally rich solution that helps build a proactive and risk-aware culture, comply with regulations and improve efficiency and productivity.

• Organization-specific smart forms;

• Document management and change control;

• Bowtie risk module and business analytics.

Features

Take real control of the management and governance of quality, risk, compliance and safety across your organization. Minimize risks, anticipate problems, harness knowledge and learning and turn it into actions that will help you thrive.

• Action management;

• Document control and policy management;

• Audit management;

• Change control;

• Business process modelling and automation;

• Incident management and reporting;

• Operation risk management;

• Performance monitoring. With Ideagen Coruson, users can embed safety management throughout the organization and promptly respond to current events while proactively analyzing trends to mitigate future risks.

AMOS. AGAIN.

SunExpress live with AMOS, the world-class M&E software solution. Swiss-AS was selected as the partner of choice to provide with AMOS the most suitable solution to help SunExpress reach their objectives of greater efficiency and sustainability.

SunExpress is the first airline to implement paperless aircraft maintenance in Türkiye and among one of the few airlines worldwide.

“ With AMOS up and running, SunExpress’ latest digitalization project is fully operational. SunExpress intends to save 1 million pieces of paper annually through this project.” says SunExpress

Held Back By Your Maintenance System?

Riyadh Air selects AMOS

In early December 2023, Swiss-AS was very proud to officially announce the signing of a strategic agreement with the emerging Saudi Arabian airline Riyadh Air, for the implementation of Swiss-AS’s Aviation Maintenance and Engineering software solution AMOS. As a national carrier, Riyadh Air will play a significant role in promoting Saudi Arabia’s economic and cultural interests globally, aiding in the development of Riyadh as a major destination in the Middle East.

The signing ceremony took place in Dubai, with representatives from both Riyadh Air and Swiss-AS present to celebrate the occasion after their extraordinary debut at Dubai Airshow 2023 and the unveiling of several commercial agreements with leading companies such as IBM, Lucid Motors, Lufthansa Systems, and Saudia. The newly signed partnership will involve aligning AMOS’s capabilities with Riyadh Air’s strategic goals, such as enhancing customer satisfaction, improving operational reliability, and driving innovation in maintenance operations.

AMOS as a best-in-class solution

The selection of AMOS follows a rigorous and meticulous evaluation, which positioned AMOS as the comprehensive software solution that will seamlessly integrate with Riyadh Air’s evolving IT systems landscape. The airline is currently in the process

of selecting and defining the solutions essentials for its commercial operations planned for 2025. A critical aspect of this partnership relies on AMOS’s ability to integrate Riyadh Air’s evolving fleet, accommodate new aircraft types and drive the carrier’s sustainability mission for engineering. AMOS is planned to closely integrate with the carriers’ digital initiatives to reach its sustainability goals. This collaboration marks a significant milestone in Riyadh Air’s commitment to optimize its maintenance operations from the very start, with the goal of achieving the highest overall efficiency through AMOS.

AMOS will be covering all aspects of the maintenance, engineering, and logistics processes required by airlines, and the software’s modular structure will provide Riyadh Air with a tailored and scalable system to meet their specific needs and challenges. Renowned for its cutting-edge features, AMOS is set to optimize Riyadh Air’s maintenance and engineering activities, enabling it to become a leading player at the forefront of the ever-evolving aviation landscape. AMOS brings key benefits to Riyadh Air, including increased performance by streamlining maintenance processes for better resource utilization. It also facilitates data-driven decision-making by providing access to real-time data for informed strategic decisions. AMOS also contributes to compliance and

safety by ensuring strict adherence to industry regulations and safety standards, reinforcing Riyadh Air’s commitment to operational excellence and passenger well-being.

AMOS Operational Services to manage AMOS in the Cloud

In line with Riyadh Air’s vision to be a ‘digital native’ and its ambitious sustainability goals, the airline has opted for the full Hosting in the Cloud service package, including AMOS Operational Services (AOS). This strategic decision aligns with Riyadh Air’s commitment to becoming a digital leader in the industry. The benefits of the Cloud Hosting and AOS go beyond operational efficiency, as it will allow the airline to maintain flexibility, scalability, and real-time access to critical maintenance data. The Cloud-based approach ensures seamless updates, reduces infrastructure costs, and fosters a dynamic digital environment. Riyadh Air’s choice of AMOS is a testament to Swiss-AS’ reputation as a provider of reliable and innovative solutions to the aviation

industry. This partnership reflects the shared commitment of both organizations to excellence, safety, and technological advancement in the field of aviation maintenance.

Peter Bellew, Riyadh Air’s Chief Operating Officer, commented: “We are building our technical capabilities to ensure readiness for our first flight in 2025 and an important part of this process is to ensure we have world class partners in place across the business. We plan to pioneer the use of AMOS to drive our sustainability plans from day one integrating it to enable fuel and carbon saving across our fleets. By selecting AMOS, we are further demonstrating the ongoing implementation of our detailed roadmap that brings on board industry leading technology well in advance of operations. AMOS provides us a strong solution to deliver reliable operational efficiencies and ensuing guest satisfaction.”

Swiss AviationSoftware’s CEO Fabiano Faccoli stated: “We are proud to stand shoulder to shoulder with Riyadh Air and to support them in their

commitment to being a visionary in the aviation industry. Riyadh Air will be the first digital-native airline and we are very much looking forward playing a significant role in achieving this ambitious target by leveraging AMOS’ full potential. Riyadh Air not only reaffirms its dedication to industry leadership but also showcases a strategic embrace of state-of-the-art technology that aligns perfectly with our mutual vision for the future of air travel.”

Riyadh Air: Riyadh Air is a new national airline. With headquarters in Saudi Arabia’s capital, Riyadh Air is the cutting edge of digital aviation. It will adopt the best international sustainability and safety practices to deliver an exceptional travel experience by bringing together the brightest minds from across the aviation industry.

Swiss Aviation Software & AMOS: Swiss-AS as an industry leading M&E / MRO software provider offers an end-to-end integrated, highly intelligent software suite, designed to cover the management of the entire spectrum of maintenance activities. Read the full story on Aircraft IT Website

Dent & Buckle signs milestone five-year contract with

the world. Under the terms of this agreement, dent & buckle will support a fleet of 190+ aircraft operated by Cathay Pacific and its affiliates with its cutting-edge solutions for managing aircraft structural damage records powered by detailed 3D models. dent & buckle will also deliver seamless integrations with Cathay’s eTL, MRO, and other internal IT systems. As part of this cooperation, Cathay Pacific will be the first of dent & buckle’s customers to benefit from the newly developed internal structures module, allowing them to map aircraft damage not only on the outer skin of the aircraft but also on internal

“An essential part of the vision of Cathay’s Engineering is being one of the world’s highest performing and most progressive engineering teams, with the desire to be future-oriented and challenge the boundaries of digital tools and technology. The cooperation with dent & buckle is precisely one of the breakthroughs in reinventing the repair records repository and management Cathay is pursuing. Not only is the dent & buckle program meticulously designed to demonstrate exceptional maturity, but the continuous innovation of the product and integration with our IT ecosystem truly answer Cathay’s Engineering

dependable and fantastic team from dent & buckle”, said Jimmy Cheng, Technical Services Manager — Structures, of Cathay Pacific.

“I am very proud that dent & buckle will be supporting Cathay’s operations and that the value we deliver has been recognized by one of the major players of the airline global landscape,” said Michał Schutty, CEO of dent & buckle. “Our advanced technology is tailored to meet the evolving needs of the aviation industry, and we are confident that dent & buckle will significantly contribute to the operational excellence of Cathay Pacific’s fleet.”

Cathay Pacific: Cathay Pacific, a proud member of the oneworld global airline alliance, is a Hong Kong-based premium airline with a rich history of connecting the globe. Flying to over 90 destinations in 35 countries, the Cathay Group’s passenger airlines cover 80 destinations in 28 territories

Committed to excellence and global connectivity, Cathay Pacific is a trusted name in the aviation industry.

dent & buckle: dent & buckle is a hassle-free, fully featured solution for managing aircraft structural defect records. It’s a truly mobile and web-based system with accurate 3D aircraft models and powerful reporting that easily integrates with a user’s eTechLog, MRO, and document management systems. Thanks to its modern interface, it is intuitive to use and thus quickly adopted by engineering teams with minimal training effort. It has been proven to deliver measurable benefits to aircraft operators, MROs, and lessors by reducing operational delays and limiting the number of AOG events, saving a huge number of man-hours when compiling data about the condition of the aircraft structure, especially during the end-of-lease process.

Digital Records, Asset Management, and Transitions Made Simple

Comply365 and Vistair announce merger and strategic growth investment from Insight Partners and Liberty Hall Capital Partners

In early January 2024, Comply365, LLC (Comply365) and Vistair Limited (Vistair) announced completion of a merger to create a leading global provider of compliance, safety and data intelligence technologies serving the aviation, defense and rail industries with over 120 customers located in over thirty countries on six continents. Rob Morgan, current Chief Executive Officer of Vistair, has been appointed Chief Executive Officer of the combined company and Tom Samuel, current Chief Executive Officer of Comply365, has been appointed Vice Chairman of the combined company’s board of directors and will lead the integration of the two businesses. Terms of the transaction were not announced.

In connection with the merger, Insight Partners, a global software investor, has joined Liberty Hall Capital Partners (Liberty Hall), a private equity firm focused exclusively on investments in businesses serving the global aerospace and defense industry and Comply365’s current controlling shareholder, as an equal investor in the combined business. The two private equity firms’ investment provides the combined company the capital to accelerate product differentiation and new product development into

cutting-edge, mission-critical products supporting aviation, defense and rail technologies — with a vision of superior compliance and safety innovation for the benefit of its customers.

“This merger comes as the result of a shared vision to enhance our product and service capabilities, accelerate innovation and deliver unparalleled value to our customers in the aviation, defense and rail sectors,” said Rob Morgan, CEO. “I look forward to working with Tom and the team to build on our successes to date and ensuring our customers remain at the heart of everything we do.”

Tom Samuel, Vice Chairman added, “I am thrilled to join Rob in leading the company. This combination provides us significantly more resources to invest in our mission-critical solutions, better serve our global customers and accelerate technology transformation across the aviation, defense and rail sectors.”

“We are confident in the immense potential created from the merger of Comply365 and Vistair,” said Henry Frankievich, Managing Director at Insight Partners. “The companies’ complementary solutions bring a powerful offering to the market for the benefit of the entire aviation

ecosystem. We are excited to join forces with our partners at Liberty Hall to bolster and support ongoing product investment and growth.”

James Black, Principal at Liberty Hall, added, “We have very much enjoyed our partnership with Tom Samuel and the Comply365 team over the past three years and look forward to this next exciting chapter in the company’s journey. As Comply365 and Vistair come together, we look forward to working with Rob, Tom and our partners at Insight to support the combined company’s next phase of growth, which will combine the strengths and expertise of both organizations to deliver even greater value to our collective customers.”

Comply365: Comply365 is a leading provider of enterprise SaaS and mobile solutions for content management and document distribution in highly regulated industries, including aviation. Comply365 supports the world’s most mobile and remote workforces. Every day, hundreds of thousands of pilots, flight attendants, maintenance technicians, and engineers rely on Comply365 for digital

Veryon0224.pdf 1 2024-02-09 11:21 AM

delivery of operational (OEM and company) manuals. Having played an instrumental role in the FAA’s approval of replacing the traditional, paperbased, pilot flight bags with electronic flight bags (EFBs), Comply365 partners with clients to transform their industries.

Vistair Limited: Vistair is one of the world’s leading providers of Operational Data Management for aviation technical publications, safety and regulatory content. Vistair is focused on driving market-leading innovation that simplifies the complex Flight Operations, Engineering, Safety and Compliance eco-system across the aviation industry and the defense sector. Vistair’s technology leads the way in the digital transformation of safety, efficiency, and compliance, driving higher standards across the industry. It is trusted by many progressive aviation and defense organizations worldwide.

Insight Partners: Insight Partners is a global software investor partnering with high-growth technology, software, and Internet startup and

ScaleUp companies that are driving transformative change in their industries. As of June 30, 2023, the firm has over $80B in regulatory assets under management. Insight’s mission is to find, fund, and work successfully with visionary executives, providing them with tailored, hands-on software expertise along their growth journey, from their first investment to IPO.

Liberty Hall Capital Partners: Liberty Hall Capital Partners is a private equity firm focused exclusively on investments in businesses serving the global aerospace and defense industry. Liberty Hall’s principals have a 25-plus year history of working together and have led the investment of over $2.5 billion in equity capital in over 25 businesses serving multiple segments of the aerospace and defense industry. Liberty Hall was founded in July 2011 as the first, and remains the only, private equity firm focused solely on investments in middle market businesses serving the aerospace and defense industry.

Read the full story on Aircraft IT Website

Kongsberg Aviation Maintenance Services AS selects IFS Cloud to streamline

operations and strengthen asset reliability

IFS Cloud™ ERP, MRO solution to enable Kongsberg company to increase automation driving efficiency and build longterm asset resilience and reliability

In early January 2024, IFS, the global cloud enterprise software company, announced that Kongsberg Aviation Maintenance Services AS (KAMS), a leading supplier of maintenance, repair and overhaul (MRO) services within the aviation industry for both military and civil organizations, has selected IFS Cloud to streamline operational efficiency and build long-term asset resilience. The use of IFS Cloud will enable KAMS to improve turnaround time (TAT) and reduce

costs, helping to facilitate business expansion and new customer acquisition. The comprehensive functionality of IFS Cloud will also help KAMS optimize processes for enhanced productivity, allowing it to improve resource allocation, sourcing, planning, maintenance execution, and financial reporting. Additionally, the implementation will enable the defense supplier to automate its orderto-cash process, encompassing customer quoting, planning,

maintenance execution, and invoicing, and thereby removing operational silos and manual labor.

Andre Jægtvik, Acting President at KAMS, said: “We look forward to partnering with IFS, and utilising their technology in the years to come. Our industry is rapidly changing with the introduction of new technology, and we must change with it.”

KAMS is set to deploy a comprehensive suite of IFS Cloud modules including functionality for maintenance, repair and overhaul (MRO), supply chain, projects, procurement, finance, CRM, and health safety and environment (HSE). Once fully deployed, IFS Cloud will cater to the needs of 500 users at four sites across Norway. IFS alliance partner, CGI, will help deliver the implementation.

Ann-Kristin Sander, Managing Director Nordics, IFS, said: “We are thrilled to have the opportunity to work with KAMS. They are not only key suppliers to the Norwegian Air Force, but they are also playing a vital role in growing NATO’s production defense capacity. At a time when the wider aerospace and defense market is undergoing rapid growth, IFS Cloud will be helping KAMS to produce more flight hours with effective operations at a reduced cost, which will in turn increase the Air Force’s availability for NATO.”

Kongsberg Aviation Maintenance Services AS: Kongsberg Aviation Maintenance Services (KAMS) has played a significant role in the Norwegian aviation industry since 1916.

KAMS was established as a part of the Norwegian Defence Logistics Organisation (NDLO) at Kjeller, and was transformed into a state enterprise, 100% owned by the Ministry of Defence, in 2011. In 2019, Kongsberg (majority owner) and Patria acquired the company to make it a world class MRO provider. KAMS has extensive capabilities in the areas of repair, overhaul and modifications and testing of components for military aircraft and helicopters. It also specializes in recycling of spare parts. In 2019, NDLO and KAMS entered into a strategic partnership to develop the maintenance scope of military aircraft and helicopters.

IFS: IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within a single platform, IFS’s industry specific products are innately connected to a single data model and use embedded digital innovation so that their customers can be their best when it really matters to their own customers — at the Moment of Service™. The industry expertise of IFS’s people and of their growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in their sector. The team of over 6,000 employees every day live IFS’s values of agility, trustworthiness and collaboration in how they support their 6,500+ customers.

AMOSeTL takes flight with SunExpress

Towards mid-January 2024, Swiss-AS proudly announced a major achievement as the first B737 from SunExpress smoothly took off in the skies above Antalya, with AMOSeTL being used productively in SunExpress’s environment. This marks two years of hard work, teamwork, and innovation from the initial lines of code to this exciting moment. SunExpress makes history as the first airline to implement AMOSeTL. Their forwardthinking approach to innovation has made them invaluable partners in shaping the future of aviation technology. The success of AMOSeTL is a result of strong collaboration. A unified and dedicated team comprising SunExpress and Swiss-AS, along with Pilots, Maintenance, and IT personnel, supported by Swiss-AS Product Owners, Business Consultants, and R&D experts, has been vital in bringing this vision to life. This blend of skills and expertise has paved the way for a seamless integration of

AMOSeTL into SunExpress’s operations.

As we celebrate this achievement, SunExpress is preparing for the next step forward. An upcoming upgrade to the latest version of AMOSeTL promises exciting new features, including the muchanticipated Cabin Mode. This upgrade aims to boost operational efficiency and the overall passenger experience, confirming SunExpress’ position as a leader in aviation innovation.

SunExpress completed the final phase of the ‘Paperless Aircraft Maintenance Operations Project’ with the productive use of AMOSeTL, as it will ultimately replace the paper-based Technical Log System. SunExpress is the first airline to implement paperless aircraft maintenance in Türkiye and among one of the few airlines worldwide. SunExpress is constantly improving its processes for greater efficiency and sustainability.

SunExpress: Established in Antalya in 1989 as a

joint venture of Turkish Airlines and Lufthansa, SunExpress acts as a tourism ambassador between Türkiye and Europe with its 30 years of experience and leisure airline expertise. SunExpress flies to more than 175 destinations in 30 countries and carries more than 10 million passengers every year. With its headquarters in Antalya and Frankfurt and bases in Izmir and Ankara, SunExpress has more than 3500 employees and a fleet of 66 aircraft. SunExpress named the ‘Best Leisure Airline in Europe’ in the

Web Manuals takes digital down

documentation for the aviation industry, opening a new Australian entity in Sydney in response to the significant growth of its business in APAC, where it increased its customer base by more than 60% in 2023. This will be the second APAC location for the company and will be overseen by Web Manuals’ APAC office in Singapore which opened in 2021.

Web Manuals won 27 new customers in APAC in 2023, bringing it to a total of 55 across the region, including airlines, helicopter, mission/ medical, cargo and business jet operators. With one of the most recent additions of Australia-based Westpac Rescue Helicopter Service — which delivers aeromedical search, rescue, and inter-hospital transfers for 1.5 million people — Web Manuals’ global client base now exceeds 600

operations, APAC, Web Manuals said:

“The opening of our Australian office marks a milestone in our expansion across APAC as we respond to the region’s growing appetite for digitalization, automation and innovation, as well as an evolving regulatory landscape. Launching the regional entity will enable us to further expand our services to customers based in Australia, New Zealand and the rest of The Pacific. We look forward to being closer to our existing customers, strengthening partnerships and welcoming many more operators to the rapidly growing Web Manuals community.”

Web Manuals is headquartered in Malmo, Sweden, and its new base in Sydney will be joining the already established global offices in New York, San Diego, and Singapore.

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In mid-January 2024, Swiss-AS was pleased to announce the success of their collaboration with Luxembourg Air Ambulance (LAA), a renowned operator of life-saving helicopters. LAA is currently renewing its 14 aircraft fleet, consisting of MD 902 helicopters, Airbus Helicopters H145D3 and Learjet 45 jets, as well as a new Challenger 605, and is now successfully live and running with AMOS 22.12.

Overcoming Challenges and Achieving Milestones

The journey to this achievement was not an easy one, as it involved transitioning from their legacy system to AMOS amidst the challenges and disruptions caused by the Covid-19 pandemic. After almost three years of the project, LAA’s achievement, despite the obstacles and challenges, is a major milestone that Swiss-AS is proud to have been part of. The AMOS implementation project unfolded with the switch-off of the legacy

system and its migration to AMOS, marking a pivotal moment in their operational processes. Since then, the system has been operating successfully with no significant issues reported.

Elevating Safety Standards with AMOS Airline Edition

LAA chose the Airline Edition of AMOS, running on the PostgreSQL database, to meet their specific maintenance requirements and ensure the highest standards of safety in their daily operations. They have also outsourced the management of their operations to AMOS Operational Services (AOS) in order to further enhance their capabilities. Today, nearly 50 users at LAA are using the new system and its integrated set of standard features. This enables them to efficiently provide line/light and base maintenance services for their own fleet, as well as for any leased equipment, all while adhering to the strictest safety and maintenance standards in the industry.

Swiss-AS applauds Luxembourg Air Ambulance for their dedication to providing the highest level of service to the community and their unwavering commitment to safety, especially during these challenging times. This successful transition to AMOS 22.12 illustrates a shared vision of excellence in aircraft maintenance and operations. As the two businesses move forward together, Swiss-AS remains committed to providing ongoing support and innovative solutions to help LAA further enhance its capabilities. Swiss-AS looks forward

to a successful and long-lasting partnership with Luxembourg Air Ambulance, contributing to their life-saving efforts not only in Luxembourg but also beyond its borders.

“I am extremely pleased that the introduction of the AMOS software has now been successfully completed thanks to the joint efforts of the entire project team. Please allow me to thank everyone involved in this major project for their cooperation, commitment, and perseverance. I am convinced that the new system will provide us with optimum support in our future work” said Sjoerd Heida, Senior Maintenance Manager at Luxembourg Air Ambulance.

Luxembourg Air Ambulance:

Luxembourg Air Ambulance (LAA) is one of the largest specialized air ambulance service providers in Europe, offering worldwide air ambulance repatriation with outstanding end-to-end patient care. It is a 100% subsidiary of the Luxembourg Air Rescue (LAR), which is a private, humanitarian air rescue organization based in Luxembourg and operating in the Greater Region surrounding Luxembourg or worldwide through the operation of its helicopters and air ambulances.

Luxembourg Air Ambulance has a record of over 34 successful years of experience in air ambulance services with medical repatriation experience from over 150 countries worldwide, giving them one of the broadest expertise in the air ambulance industry. Read the full story on Aircraft IT Website

Norse Atlantic Airways partners with EXSYN for advanced aircraft data management

Towards the end of January 2024, Norse Atlantic Airways, a pioneer in the aviation industry, announced a significant step forward in its maintenance and engineering operations by onboarding EXSYN’s cutting-edge aircraft data management platform. This strategic move will see Norse Atlantic Airways deploying AVILYTICS, EXSYN’s advanced analytics and reporting tool, within their maintenance and engineering organization. The integration of AVILYTICS with Norse’s existing Aircraft Maintenance and Engineering System, AMOS, alongside various other systems, marks a significant addition to Norse’s operational capabilities. This synergy will streamline processes and enhance data-driven decision-making.

AVILYTICS is renowned for its wide range of pre-built dashboards, which provide comprehensive insights into aircraft health,

INTUITIVE

IQSMS is a well-proven web-based software suite for integrated and intuitive safety, quality and risk management based on and in compliance with ICAO, EASA, FAA, TC, and IOSA requirements used by over 250 aviation companies worldwide.

Userfriendly

Makes your life easier.

Configurable

Adaptable to your needs.

Customer support

Available in your time zone.

integration not only simplifies data management but also adds to the accuracy and efficiency of Norse’s maintenance & engineering processes.

“We are excited to work with EXSYN and their AVILYTICS software. We have just started the project, and what we have seen already is impressive”, said Ole Holmsten, Head of Engineering at Norse Atlantic Airways.

“We are thrilled to partner with Norse to bring the best of aircraft data management and analytics to their maintenance & engineering operations,” said Sander de Bree, Chief Visionary of EXSYN.

Norse Atlantic Airways: Norse Atlantic Airways (hereby ‘Norse Atlantic’), founded by CEO and major shareholder Bjørn Tore Larsen in March 2021, is an airline specializing in low-cost, long-haul, direct flights to a range of exciting destinations on the intercontinental market, offering passengers more opportunities and flexibility to explore the world.

Headquartered in Arendal, Norway, Norse Atlantic ASA, a publicly traded company listed on the Euronext Expand Exchange in Oslo, Norway, is the parent company of Norse Atlantic Airways AS and Norse Atlantic UK LTD. Norse Atlantic Airways AS holds two Air Operator’s Certificates (AOCs), one in Norway and one in the UK. Norse Atlantic fleet includes 15 modern, fuel-efficient, and more environmentally friendly Boeing 787 Dreamliners that serve destinations including New York, Los Angeles,

Miami, Orlando, Barbados, Montego Bay, Bangkok, Oslo, London, Berlin, Rome, and Paris. The company’s first flight took off from Oslo to New York on 14th June 2022.

EXSYN Aviation Solutions: EXSYN Aviation Solutions is a leading industry provider of aircraft data quality management, reporting, and analytics solutions tailored for aircraft maintenance and engineering. An important factor in enabling digitization, improving efficiency, and saving costs is data management. This has resulted in the best-in-class aircraft airworthiness data management platform. At the heart of the platform are two core applications: NEXUS and AVILYTICS.

AVILYTICS is EXSYN’s Reliability Management and Predictive Analytics product. This advanced tool empowers airlines to transcend operational challenges by enhancing efficiency, reducing costs, and significantly elevating both aircraft reliability and availability. AVILYTICS is not just a predictive analytics solution; it is a strategic asset that transforms data into actionable insights, enabling airlines to make informed decisions that impact their bottom line positively.

NEXUS, is an Airworthiness Data Quality Management product, that serves as a comprehensive solution tailored for efficient data management, integration, and exchange within the complex MRO/M&E system landscape. It goes beyond conventional standards, providing a seamless and robust framework for ensuring the highest quality of aircraft data.

Asia Digital Engineering goes for AMOS

In early February 2024, Swiss-AS was pleased to announce its successful collaboration with Asia Digital Engineering (ADE), a leading aircraft engineering and maintenance service provider. Headquartered in Malaysia, ADE offers a range of specialised services, encompassing line & base maintenance, component & warehouse services, and comprehensive engineering support services. To set the context, it is noteworthy that ADE was formerly AirAsia’s engineering department. In 2020, a strategic decision was made to establish it as an independent entity, subsequently named Asia Digital Engineering (ADE). Currently, ADE proudly stands as the distinguished engineering provider to the world’s best low-cost airline and extends its specialised services to other airlines in the industry. Moving from an airline engineering department to a CAMO and MRO service provider, ADE naturally opted for AMOS to benefit from a solution tailored to its specific needs. By leveraging the modularity,

scalability, and overall quality of AMOS, ADE is now equipped with all the modules necessary to deliver high-quality services in the MRO industry. The digitally oriented company will also take advantage of the mobility solution offered by AMOS, since AMOSmobile/STORES will be used daily by storemen, facilitating their day-to-day operations via a mobile device.

In addition to specific modules and mobile solutions, ADE will also benefit from specific interfaces. Notably, the implementation of the digital workpackage cycle (encompassing the Transfer of MRO workpackages and MRO results) will enable ADE to leverage plug-and-play configurations via AMOScentral, streamlining the process and enabling real-time sharing and evaluation of findings to customer airlines. This will eliminate the paper burden in the administrative management of workpackages for both the MRO and the airlines, also avoiding duplication of technical recording

activities between the two entities.

Beyond these advancements, there is further potential for collaboration in the area of ADE’s innovative digital solutions such as the AEROTRADE marketplace, which aims to transform the aircraft parts procurement processes and the ELEVADE suite of operational applications that covers everything from aircraft to workforce management. These solutions optimize efficiency, streamline operations, and enhance overall aviation performance. With AMOS native integration, ADE aims to provide even better user and operational experiences to the industry players.

Adnan Mansur, Head of Digital & Innovation of ADE said, “We are pleased to announce our transformative collaboration with Swiss AviationSoftware, a leader in aviation technology. This strategic partnership signifies a pivotal moment in ADE’s ongoing evolution, solidifying our position as a leading provider of aircraft engineering and

maintenance services in Asia. The adoption of AMOS, with its modular and scalable features, equips us to deliver high-quality MRO services. This partnership marks a significant step forward, reinforcing our dedication to cutting-edge technologies and enhancing our ability to deliver innovative engineering services to benefit our clients across the aviation industry”.

Pierluigi Calu, Head of Swiss Aviation Software Asia Pacific added, “The successful collaboration with Asia Digital Engineering (ADE) marks a moment of great satisfaction in our enduring partnership with Air Asia. The improved synergy and efficiency that ADE and Air Asia will achieve, showcase the transformative impact of adopting our AMOS software, particularly in streamlining operations with the implementation of the digital workpackage cycle and the integration of our mobility solution, AMOSmobile/STORES. Eliminating paper burdens and enhancing real-time collaboration, this

collaboration exemplifies our commitment to providing cuttingedge solutions tailored to the evolving needs of the aviation industry!”

Asia Digital Engineering: Founded in September 2020, ADE is a whollyowned subsidiary of Capital A Berhad, based in Klia2, Kuala Lumpur, Malaysia. ADE leverages the AirAsia’s Engineering Department’s best practices and unsurpassed combined experience in the region. ADE offers a range of aircraft services focused on the Airbus A320, A321 and A330 for engineering maintenance services, component and warehouse services, and engineering support services. Equipped with state-of-the-art infrastructure and facilities and a vast experience in airline engineering managing the world’s best low-cost airline, ADE aims to uphold the highest standards when it comes to professional integrity, quality, and reliability, driving greater efficiencies and safety, for all of customers at all times.

Read the full story on Aircraft IT Website

Avianca successfully migrates to AMOScloud

Soar above paper

IDMR, the leader in aviation document management software, presents a true web-based end-to-end paperless task cards

InForm

InForm combines document & content management with process improvement in our tightly regulated industry. InForm seamlessly integrates with OEMs and M&E Systems to reduce any redundant work.

Task Cards

A completely paperless solution, making task card authoring & management highly efficient and requiring minimal technical expertise. InForm takes advantage of the latest OEM digital Maintenance Planning Document (MPD) and Task Card data (AMM). Support for iSpec2200 & S1000D import is built-in to the Task Card template, allowing imports of the entire deck without hassle.

eSign

IDMR offers unified Web-based applications with a centralized platform with no installations required.

Our secure web application integrates with federated ADFS access and offers fast performance operating across OS, platforms, devices, and terminals.

Our advanced accessibility functionalities allow our applications to be mobile and work anytime, anywhere; key features for inspectors, technicians, and personnel working in hangars.

Management enjoys real-time access to dashboards to track the progress of checks, run reliability reports, and optimize turn-around time.

www.IDMR.com

Avianca, a prominent Latin American airline, has brilliantly completed the migration of AMOS, its aircraft maintenance software, from an on-premises setup to a cloud-based solution hosted on Google Cloud by Swiss-AS. This transition to AMOScloud represents more than just a technical upgrade; it marks a significant leap in Avianca’s digital transformation journey.

Benefits of AMOScloud Migration:

• Cost-Effectiveness: The shift to SaaS significantly reduces infrastructure costs, providing Avianca with more financial flexibility and efficiency.

• Scalability: Cloud hosting allows Avianca to effortlessly scale AMOS usage as per their evolving requirements.

planned and executed, ensured no disruption for the approximately 500 concurrent users, demonstrating the non-impactful nature of this digital transition. The project spanned seven months, featuring meticulous planning and execution. Both teams invested substantial efforts throughout the project activities. Their dedication and collaboration were instrumental in achieving this milestone. The project included stages like database and web drive migration, report cleansing and migration, custom SQL conversion, and integration with various systems such as LIDO, NetLine, SAP, Modula, MS Azure, Skywise, and Aviatar. The overall scope encompassed a database, over 300 customized reports, and numerous SQL migrations from Oracle to PostgreSQL.

Swiss-AS, renowned for their proficiency in managing AMOS and associated databases, executed the migration with remarkable accuracy. The main activities, commencing Friday (December 8th 2023) at 22:00 (BOG Time), culminated in an 18-hour operation, with the core database and webdrive transition completed in just four hours. Despite a minor delay, the switch was seamless, underscoring the robust planning and execution. The success of this migration is due to the exceptional support received throughout the weekend. Special mention goes to Swiss-AS team members who played a key role in communicating with Avianca, monitoring the infrastructure and network remotely, providing support for AOS services and printers (around

automation.

“In 2022, Avianca started its ‘Journey to Cloud’ project, investing significant effort and resources on migrating all its applications to the cloud. AMOS, Swiss-AS’s core

The migration was successful and almost imperceptible to end users. For Avianca, having a partner like SwissAS in this process has been very valuable, making the migration of AMOS to the cloud a transition

without critical operational impact and with effective and dedicated support during stabilisation.” says Avianca.

Avianca: Avianca is the leading airline in Colombia, Ecuador and Central America, and has one of the largest airline operations in Latin America with 125 routes, 3,800 weekly flights and a fleet of more than 110 Airbus 320 and Boeing 787 Dreamliner aircraft, connecting to around 65 destinations in the Americas and Europe. Avianca has maintenance facilities in Colombia, Ecuador, Miami, San Jose Costa Rica, El Salvador, Guatemala and Mexico. Avianca’s operational and maintenance expertise is a reflection of its long-standing history and commitment to aviation excellence in Latin America.

Read the full story on Aircraft IT Website

Turkish Technic to embark on a digital transformation journey with Swiss-AS

In a significant move towards digitalization and automation of its maintenance processes, Turkish Technic has signed a Letter of Intend (LoI) with Swiss Aviation Software Ltd. (Swiss-AS) to enhance operational efficiencies and data-driven decisionmaking capabilities. The news of this potential cooperation was officially announced yesterday at a signing ceremony held during the MRO Middle East show in Dubai.

This collaboration with Swiss-AS, a highly reputable and experienced entity in the MRO&IT sector, positions Turkish Technic, one of the world’s leading MRO providers, to address its unique MRO requirements while

ensuring scalability, compliance, and safety within its rapidly expanding maintenance organization.

“This potential partnership underscores our shared commitment to excellence, safety, and technological innovation in aviation maintenance. We are excited to support the growth and success of Turkish Technic and look forward to achieving remarkable milestones together,” says Fabiano Faccoli, CEO of Swiss-AS.

‘‘We are excited to embark on a potential partnership with Swiss-AS on our digital transformation journey. By adopting digital solutions, we aim to enhance our operational efficiency, optimize maintenance management,

and ultimately deliver even greater value to our customers. This move will contribute to our quest for excellence

and highlights our relentless pursuit of continuous improvement,” says Mikail Akbulut, CEO of Turkish Technic.

A partnership geared towards technological excellence and operational efficiency

FLYHT receives STC Certification for the AFIRS Edge™ on Airbus A320 aircraft

Mid-February 2024 saw FLYHT Aerospace Solutions Ltd. announce that Transport Canada has issued FLYHT a Supplemental Type Certificate (STC) for the flange version of the AFIRS Edge™, the Company’s 5G wireless data communication device, for Airbus A320 aircraft. The achievement of this STC enables FLYHT to ship the Edge units to Canadian A320 customers while at the same time familiarizing the Canadian STC into other jurisdictions to enable worldwide distribution.

“Today marks a milestone achievement for FLYHT as we announce Transport Canada’s issuance of an STC for the Edge,” said Kent Jacobs, President and Interim CEO of FLYHT. “This represents the culmination of our collective vision, hard work, and perseverance over a number of years. I am proud of our entire team and grateful to our airline partner and Transport Canada for their tireless effort to complete a comprehensive and robust certification process.” He added, “This achievement not only establishes FLYHT as having the aviation industry’s first wireless data and communications device with 5G capability, but it also puts us in a leadership position to provide this advanced technology to airlines

operating Airbus A320 aircraft. The value proposition of the Edge is clear. With legacy 2G/3G connectivity sunsetting soon, airlines with the Edge will be able to ensure network availability long into the future and also be able to leverage the powerful onboard analytics capability of the Edge computing to enable predictive and proactive operations in real-time.”

The AFIRS Edge is an aircraft interface device (AID), connecting aircraft data with electronic flight bag (EFB) applications and providing airlines with Wireless Quick Access (WQAR) capabilities, all while serving as a gateway on the aircraft for critical real-time information and onboard data storage. The Edge also serves as a data port for FLYHT’s actionable intelligence services, such as fuel management, aircraft health monitoring, real-time engine data reporting and airport gate performance monitoring. Further, when coupled with a real-time IP satellite connection, the Edge enables weather data customers to work with airlines to implement FLYHT’s weather solutions for enabling enhanced weather forecasting capabilities, providing more accurate and timely warnings of extreme weather, and in the detection and avoidance of contrail generation.

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TAP Air Portugal has partnered with QOCO Systems Ltd to enhance their tool management

was delighted to announce a strategic collaboration between TAP Air Portugal, the foremost airline of Portugal, and QOCO Systems Ltd. This partnership is set to bring added value to both TAP Air Portugal and QOCO Systems Ltd, and QOCO is thrilled to see the collaboration with TAP develop. With MROTools.io, TAP Air Portugal’s maintenance team will have the power to transform their operations and achieve unparalleled control and transparency. This innovative technology presents unprecedented possibilities for success in today’s highly competitive market.

QOCO applications have some key features that TAP Air Portugal is

include:

• Efficient Tool Store Management: MROTools.io simplifies store management by providing a centralized platform for inventory control, availability, advanced tool search, and tracking.

• Seamless Integration: Seamlessly integrates with existing maintenance processes and systems for a unified experience.

• Enhanced Security: Incorporates state-of-the-art security protocols ensuring data protection and user privacy.

• Versatile Functionality: Offers a diverse range of functionalities catering to different user requirements.

According to TAP Maintenance & Engineering: “TAP has safety and operational excellence at the forefront of every decision we make. Our aim is to purchase the best-of-breed applications that offer the best in safety and reliability for our engineers and customers. MROTools.io allows TAP to enhance its tool control to a level never experienced before. With full integration to AMOS and after a detailed selection process, we selected QOCO’s MROTools.io to fulfil our operational needs.”

“We are very proud to have been selected by TAP to enhance their tooling control with MROtool.io. TAP has been a leading airline since its conception in 1945 and thus has decades of engineering knowledge and process understanding. TAP selected MROtools.ioto enhance its AMOS M&E system, offering hasslefree bi-directional integrations to enhance its engineering experience and offer unrivalled tool control. We are proud to have TAP join the QOCO customer community that spans over 40 of the world’s leading Airlines/ MROs and OEM facilities.” said Andy Graham, CCO & Partner at QOCO Systems Ltd.

TAP: TAP Air Portugal has been the leading airline of Portugal, operating since 1945. The airline is headquartered in Lisbon, which is strategically located at the crossroads with Africa, North, Central, and South America. TAP is known for being the fifth safest airline in the world and the safest in Europe, according to Airline Ratings. The airline flies to over 90

destinations in 36 countries using its Airbus fleet, which includes the A330, A340, A320 families for long and medium-haul trips. For closer destinations, the airline uses Embraer 190/195 aircraft.

TAP Maintenance & Engineering:

TAP Maintenance & Engineering is the technical unit of TAP that provides maintenance services to TAP’s own aircraft as well as to third parties. The unit is located in Lisbon, Portugal, and is staffed with highly qualified technicians and engineering personnel. The services provided by the unit include aircraft maintenance for Airbus, Engine and components Repair and Overhaul, CAMO and Engineering Services, Technical Laboratories, and Training.

QOCO: QOCO Systems Ltd is a Finnish software company specialising in the aviation industry. QOCO Systems’ clientele includes prominent names such as Rolls-Royce, Finnair, and numerous other airlines around the Globe. Employing over 40 professionals in aviation and software, QOCO is experiencing strong business growth.

Trax’s eMRO and TraxDoc solutions

selected by Singapore Airlines

engineering software products, announced that it has entered into an agreement with Singapore Airlines (SIA) to provide its eMRO and TraxDoc solutions to support SIA’s evolving digital documentation needs

SIA determined that the Trax products fulfill SIA’s requirements for generating maintenance work instructions and related technical documentation through a comprehensive enterprise solution. SIA will use Trax’s eMRO to streamline the process of authoring, approving, and packaging maintenance tasks. The addition of the TraxDoc solution will afford complementary benefits by importing OEM and other content, enabling the automated creation of digital task cards and relevant data without the need to manage additional databases.

“Trax is honored to provide the advanced technological software solutions that aid SIA in its digital

agreement further accelerates our growth in Asia-Pacific and more strongly positions us to support other airlines in the region who are considering replacing their legacy maintenance systems with commercially available off-the-shelf cloud and mobile software solutions like Trax.”

Trax: Trax is the premier provider of aviation maintenance mobile and cloud products in the global aviation market and a wholly-owned subsidiary of AAR CORP. Trax products support digital signatures, paperless working (including workpacks and manuals) RFID-capability for logistics, biometric security, offline capability for its suite of mobile apps, web-based applications, and the ability for users to work anywhere with easy access to real-time information. Through its eMRO and eMobility products, Trax provides comprehensive software solutions designed to manage all aspects of aircraft maintenance.

Trax announces agreement to provide its eMRO and eMobility software and other cloud services to Archer Aviation

In mid-February 2024, Trax, a leading global provider of paperless aviation maintenance and engineering software products, announced that it has entered into an agreement with leading electric aviation company, Archer Aviation. Archer will leverage Trax’s web-based enterprise eMRO system and eMobility apps and Trax’s cloud hosting services to manage its planned electric air taxi operations.

Trax’s advanced, modular, web-based solution for aviation maintenance and supply chain management will enable Archer’s real-time administration of production, planning, engineering, inventory, technical records, orders, and reliability processes. Operating in Trax’s secure, reliable, and paperless environment will support Archer’s goals to quickly build a safe, efficient, nimble, compliant and high performing air taxi operation. The relationship with

Archer expands Trax’s global customer base to include the electric aviation market and holds potential for growth as electric aviation matures and

Archer’s air taxi service takes flight.

“Trax will allow Archer to safely and efficiently scale deployment of our electric air taxi service. Implementation of Trax is a key building block in our operational ecosystem and will provide our technical operations team and pilots an industry leading system to manage the operation,” said Archer’s COO of Urban Air Mobility, Tom Anderson.

“Trax is pleased to partner with Archer, a leader in the emerging electric aviation aftermarket,” said Andrew Schmidt, Trax’s Executive Vice President. “Trax’s eMRO and eMobility products will enable Archer’s air taxi service to be completely paperless on day-one and help the company achieve its goals through operational efficiency, streamlined processes, and a highly productive workforce.” Read the full story on Aircraft IT Website

Magnetic Group selects AMOS

Swiss AviationSoftware (Swiss-AS) was delighted, in mid-February 2024, to announce its partnership with Magnetic Group, a fast-growing aviation company and leading MRO service provider based in Tallinn, Estonia, in integrating AMOS as its new Maintenance & Engineering solution. This strategic collaboration underscores Magnetic Group’s dedication to enhancing operational efficiency and streamlining maintenance processes across its operations. Following an extensive assessment, Magnetic Group has chosen AMOS due to its functional depth, cutting-edge technology, and Swiss-AS’ expertise. Trusting in Swiss-AS’ history of over 200 successful implementations, the MRO provider is prepared to transition from its legacy systems and embrace AMOS’s best practices.

Magnetic Group has opted for the AMOS MRO Edition — which extends the scope of AMOS features with ‘pure-play’ MRO-functions — demonstrating a significant commitment to optimizing their maintenance management capabilities. The project is estimated to be completed within 12-14 months, representing a pivotal milestone in Magnetic Group’s technological advancement initiative.

“Choosing AMOS was driven by its reliability and the efficiency it offers through integration with our AI solutions and seamless data sharing with partners. This enhances our operational transparency and decision-making, streamlining processes and improving cooperation across our supply chain,” stated Jan Kotka, COO at Magnetic Group.

The implementation strategy comprises multiple phases, with Phase 1 focusing on deploying AMOS across Magnetic MRO’s operations, Phase 2 will involve the addition of a dedicated entity for Magnetic Line. The ‘Multi-Entity’ functions in AMOS will enable Magnetic Group to facilitate the consolidation of financially independent entities within one system, offering independent financial

manage transactions between entities.

In order to guarantee a swift and seamless implementation project, Swiss-AS will provide a complete array of project services. Magnetic Group will adopt a comprehensive ‘Train-the-Trainer’ approach for technicians, facilitating knowledge transfer and empowering employees to leverage AMOS’s full potential effectively.

One of the key advantages of Magnetic Group joining the AMOS community is the seamless exchange of information and synergies it fosters. With many of their customers already utilizing AMOS, this integration will facilitate data exchange via AMOScentral and enhanced collaboration in managing work packages and maintenance operations. Furthermore, the decision by Magnetic Group to adopt AMOS was heavily influenced by the software’s robust connectivity to external systems, which emerged as a strong requirement during their evaluation process. AMOS’ seamless integration capabilities with various external platforms and systems not only align with Magnetic Group’s current operational infrastructure but also provide the flexibility needed to adapt to future technological advancements. This emphasis on connectivity

with their existing software ecosystem, ultimately enhancing operational efficiency and data integrity across their maintenance processes. The collaboration between Swiss-AS and Magnetic Group represents a significant milestone in Magnetic Group’s journey toward operational excellence and underscores its unwavering commitment to delivering exceptional MRO services to its customers worldwide.

Magnetic Group: Magnetic Group keeps the aviation business running with its suite of products for airlines, MROs, manufacturers, and asset owners. Its business is divided into four distinctive sectors.

MAGNETIC CREATIVE provides design and manufacturing services for both aircraft interiors and exteriors MAGNETIC ASSETS provides aircraft with engines, landing gears for lease, engine transportation stands, and spare parts and components solutions. MAGNETIC MAINTENANCE provides aircraft line maintenance, base maintenance, and aircraft engine repair and management. MAGNETIC TALENTS offers a full range of engineering and CAMO services, together with various industry-related EASA Part-147 trainings.

Read the full story on Aircraft IT Website

Synchronized software: Web Manuals combines with Air Maestro to enhance aviation safety

In late January 2024, Web Manuals, the world leader in digital documentation for the aviation industry, announced that it has collaborated with safety and operational management solution, Air Maestro, to launch its latest software integration, set to improve the experience of aviation customers globally.

Nina Wedding, Product Manager at Air Maestro, said: “Prior to our latest connector, our customers were required to review and amend regulatory documents in Web Manuals’ platform, meaning that they needed to be reuploaded and redistributed in Air Maestro’s system. Now, we’ve provided the ability to view and download Web Manuals’ documents within our own platform, eliminating the need for document duplication and enabling synchronized folders, categories and alerts.”

Sofia Eckholm, Customer Experience Manager at Web Manuals, added: “Customers can now benefit from synchronization across both platforms. The seamless integration of manual libraries will increase productivity, simplify decision making and enable more efficient compliance management. Air Maestro has been a Web Manuals partner since 2021 and the launch of our latest connector demonstrates our joint ambition of improving aviation safety through digitized solutions. As we continue to welcome new aviation customers from across the Asia-Pacific region, advancing our product will be key to meeting their evolving requirements. We look forward to strengthening our partnership with Air Maestro as we work together to streamline safety and compliance throughout the aviation industry.”

Web Manuals and Air Maestro partnered in 2021 to build a partner community along with other aviation software companies. The latest software integration marks the first in a series of connectors set to add value to existing and new customers.

Nina Wedding and Aleksandra Banas

Production planning and control

Wei-Fong Wang (Matt), Senior Engineer, Maintenance Division, China Airlines shares the airline’s experience of digitally transforming maintenance through data

In this article I’m going to take the opportunity to share with readers the story of China Airlines’ integration of information with a domestic organization change. But I’ll start by telling you something about the subject of the study, China Airlines.

CHINA AIRLINES

Based in Taiwan Taoyuan Airport since 1959, China Airlines has a strong safety culture. We fly to over one hundred destinations with more than 12,000 employees. In addition to the main airline, there are two subsidiaries in the China Airlines Group, Mandarin Airlines catering for regional flights and Tigerair Taiwan catering for domestic flights, largely to serve offshore islands. The fleet is currently made up of more than 80 aircraft including Airbus A350, A330 and A321neo as well as Boeing 777ER, B777 Freighters and B747 Freighters, plus B737-800. There are also 24 Boeing 787 Dreamliners on order.

I’m part of the China Airlines EMO (Engineering Maintenance Organization) and in that organization there are three divisions (figure 1).

2025 and 2030, another one will be established specifically for handling Pratt & Whitney GTF engine MRO.

In the meantime, we inaugurated a new Structure Shop for Thrust Reverser (T/R) and Composite Material Maintenance Service. Furthermore, there are plans to open a new two-bay hangar in 2026. Currently, we operate seven hangars capable of simultaneously handling heavy maintenance for up to 10 aircraft. Additionally, we have a 100% subsidiarity MRO company named TAMECO.

In the Base Maintenance department, there are five production lines, each consisting of a Cabin section, a Painting section, and a Structural section. This department stands as the largest within the EMO, boasting a workforce of nearly 700 employees. From 2019 to 2022, our average for aircraft Return to Service (RTS) from Heavy Maintenance exceeded 50. Our clientele includes the China Airlines Group, encompassing Taiwan Tigerair and Mandarin Airlines, along with FedEx and the Taiwan Air Force.

WHY CHINA AIRLINES NEEDED A PRODUCTION PLANNING & CONTROL (PP&C) SOLUTION

There were four key drivers that made us realize that we needed this new solution (figure 2).

Why did CAL need PP&C?

01

Digital Data

do not have the digital data for task scheduling collected

Real time monitor

02

The first division encompasses the Engineering Division, which includes the Engineering Department, Planning Department, IT Department, and Material Support Department. Additionally, we have the Quality Assurance Division, consisting of the Quality Control Department, Audit Department, and Standards Department. Of particular note is the EASA Part 147 Training Center within this division.

The primary focus is the Maintenance Division, with Line Maintenance for Line operations. This division also houses a Component Shop for component overhaul and the Engine Shop. In 2025, we plan to open a new Engine Shop, and between

03

Knowledge base

It is challenging to retain and transfer knowledge among planning engineers responsible for heavy maintenance scheduling.

04

it's not possible to monitor the real-time status of every task through easy means

Organization Issue

The old organization was inefficient, resulting in a significant waste of manpower and unclear responsibilities

2

Before we had implemented the PP&C solution, we didn’t have digital data for

Figure 1

Figure

scheduling, especially for heavy maintenance planning; neither did we have digital data to allow us to easily monitor the status of Heavy Maintenance processes. The third driver was about our planning engineers whose knowledge was not easy to transfer, again, especially for the Heavy Maintenance planning. Before PP&C, they used Excel files to plan the Heavy maintenance but nobody cared about the Excel files or that a given aircraft had to be returned to service. The next issue was that our old organization was inefficient resulting in a significant waste of manpower and unclear responsibilities.

WHAT PP&C DOES

For the PP&C solution at China Airlines, we have chosen to cooperate with IFS whose solution is comprised of three parts (figure 3).

HR System

What does PP&C do?

•

System and Data Source

IFS Fleet Planner

•

“…because we are using IFS Maintenix for our MRO solution, Task required, Tools required, Material required and Labor required all get fed into PP&C which will integrate the three input sources.

What does PP&C do?

•

• Long Range Plan

• Middle Range Plan

PP&C

IFS Maintenix

API Task Req.

Tool Req.

Material Req.

Labor Req.

Those three parts are Labor, the Plan and the Task. They all have APIs (Application Programming Interfaces) that share data and therefore improve the data in the system. The HR (Human Resources) system deals with Shifts, Skills and Rosters and feeds into ‘Labor’ in the PP&C module. We are using IFS Fleet Planner for Long-Range Planning, Middle-range Planning and Capacity Manager, which all goes into the Plan in PP&C. And, because we are using IFS Maintenix for our MRO solution, Task required, Tools required, Material required and Labor required all get fed into PP&C which will integrate the three input sources.

For China Airlines, the work flow is about our Engineering Planning department who will commit and transfer the work package 30 days before that work package commences (figure 4).

The work package includes all Job Instruction Cards (JIC), such as the Aircraft Maintenance Program (AMP), Airworthiness Directives (ADs), Service Bulletins (SBs), or Engineering Orders (EOs). Upon receiving the work package, the planning engineers in the Base Maintenance Department plan all tasks in the Production Planning & Control (PP&C) system. As heavy maintenance begins, the tasks are assigned through a web-based system on the Intranet (designed by China Airlines), facilitating a seamless and digital completion of the entire process. So, what are the benefits from this chart?

PP&C is currently used by the planning engineers, the Project Manager and the Planning Controller. PP&C users can move the task into the work-package and every task will show on a Gantt Chart (figure 5). Currently, PP&C is not used by mechanics, who continue to use the original system.

Figure 3

Figure 4

What does PP&C do?

to arrange the scheduling for the right places and times to do the work.

If the user clicks on any single task, that will show the details of the task and it will show the capacity versus the manpower required for the task. It will show the materials status and the manpower status with a filter, sorting and tracking those elements. The Project Manager and Planning Engineer can effortlessly monitor these aspects for each task. If you configure the data in the system,

PP&C also generates a daily report showing how many hours have been used for planned jobs and a non-routine report that shows how many hours are being taken up for non-routine jobs. PP&C has one specific function, the Knowledge Base, that can save a plan in heavy maintenance such as for the Triple Seven C1, if it is a good plan, it can be saved to the template, so that the next time there is

Figure 5

The whole implementation of the PP&C solution (figure 6) in China Airlines took six months from kick off to go live.

Of that time, we dedicated four months to developing the workshop solution design for Business Process Re-engineering (BPR) implementation and instruction. Following this, we conducted two trial runs over a two-month period. The first trial run focused on the narrow-body 737-800, while the second trial run centered on the 777-300ER. IFS provided valuable on-site support by sending two consultants to assist with the implementation. Their professional approach and commitment, even working during holidays, were greatly appreciated. China Airlines contributed a team of 15 members. The most critical phase was the BPR, as it involved substantial changes to our colleagues’ procedures, the Operational Procedures Manual (OPM), and over 500 processes.

WHAT CHANGED POST-IMPLEMENTATION

How did China Airlines’ implementation of the PP&C solution affect different divisions and departments? To answer that, let’s look first at our old organization (figure 7).

What changed post implementation?

PP&C:

Project Team:

IFS: On-site constants 2

CAL: 15 ↑

Critical Phase : BPR

Time : Over 3 Month

QP/OPM/Process: Modify 500 ↑

The organization before we took on PP&C was function orientated; we separated mechanics by their skills. Like the Airframe, Powerplant and General (APG), the Electronic, Radio and Instrument (ERI), Cabin and Interior (CAB) and Structure and Metal Shop (SMS). We had one Maintenance Production Control Center (MPC) with a few project managers in charge of Heavy Maintenance management and monitoring, and the controller for all heavy maintenance aircraft, but they didn’t have the power to control the availability of human

manpower. They needed to request the manpower they needed every day and the section manager assigned the staff to the aircraft. So, implementation of PP&C encountered some problems.

The first problem was an unclear allocation of responsibility because the project managers were responsible for everything, but allocation of the manpower was not within their control. The second problem was inefficiencies because they were spending a lot of their time assigning manpower. The third problem was EASA Part 66 because our new mechanic certificate for EASA required all historical data for that mechanic and they needed to get that. If we were using the old registration, it just focused on the one area, not all areas, so we couldn’t apply for the new certificate from EASA.

PP&C was not just software for China Airlines; it was also a catalyst to let China Airlines seriously consider potential problems in our organization. We spent one year for simulations and for testing, for the trial run and to do the whole new production line (figure 8).

What changed post implementation?

Reorganization for Base Maintenance Dept.

“PP&C was not just software for China Airlines; it was also a catalyst to let China Airlines seriously consider potential problems in our organization. We spent one year for simulations and for testing, for the trial run and to do the whole new production line.”

these departments. We have a duty manager who will assign the aircraft to the production lines. We separate the mechanics, the APG, ERI and Cabin mechanics who are sent to every production line and we also keep the structure and the section and the internal shop because they are needed to support the production line.

Also, we have taken three years for training the APG and the ERI mechanics. Right now, the ERI mechanic will know how to change the engine and how to open the right panels. At the same time, we have renovated our office and the Control Room.

CASE STUDY: CHINA AIRLINES

What changed post implementation?

Before After

At China Airlines, we now also create over twenty reports. The first one was our dashboard (figure 9).

What changed post implementation?

Report by CAL : 1. Dash board

Right now, we refresh the dashboard every 30 seconds, allowing users to drill down into a detailed dataset for each item. The first item on display is ‘where is the aircraft?’ If the aircraft is in motion, the dashboard dynamically updates. The second item shows the number of remaining days. The third item, represented by the circle, is the progress indicator for Heavy Maintenance: if they are behind the total schedule by 10%, the indicator turns amber; if the delay exceeds 20%, it displays in red. This visual cue serves as a reminder for both the manager and project manager, signaling significant delays that require attention and action.

For each task, we want to know details about the delay, how many tasks are open, how many staff are engaged on the task compared to how many were planned, plus we consider the AOG parts and how many of those AOG parts are available right away, how many are on order or how many are still open. And, if there is an RTS (Return to Service) Flight it will show at the bottom of the Dashboard.

After implementation of PP&C, we had to think about the quality for the planning engineers. We created one report to check every day with their KPIs (figure 10).

What changed post implementation?

Report by CAL : 2.KPI for Task and Man Hour

From the KPI Chart, we will know how many tasks we need to start today and how many tasks are actually being started. The red lines show how many tasks need to be complete for the ratio while the blue line is how many tasks were expected to be completed. Every day, using this report, we can check our status and be very careful about our manpower; so, the next one is our manpower chart in real time. Readers will understand, in heavy maintenance we have a huge physical area so we cannot use laptops or PCs everywhere, especially with the Intranet. So, we have designed and developed a new mobile application for China Airlines (figure 11) to work with the PP&C solution.

Figure

Figure 10

The concept is that the App pulls data from PP&C, from the Maintenance system, and from our HR system. The first screen in Figure 11 uses the materials list combined with the progress and that can be seen for one aircraft so that users

on any one aircraft in Heavy Maintenance, that will show the task, manpower and material. The task will have another list that will show how many tasks have been assigned with how many tasks have been completed, and every task will show the scheduled hours and the actual hours, in real time. The right screen is manpower minutes. We separate the aircraft into the four parts; for example, the right part is how many tasks (right now we have ten tasks) and 15 staff in this

“Also, if the user clicks on any one aircraft in Heavy Maintenance, that will show the task, manpower and material. The task will have another list that will show how many tasks have been assigned with how many tasks have been completed…”

Mobility APP by CAL:

Figure 11

maybe have some problems such as a material issue, tasking issue and/or mechanic issue which might cause a delay.

For China Airlines, the combination of implementing PP&C from IFS, using the maintenance system and our re-organization to the production line brought about several efficiency improvements.

In the first place, we have reduced total man hours by 5% per year and have reduced multi-crew JIC (Job Instruction Card) manhours by 10% per year. Heavy Maintenance turnaround time (TAT) has been reduced by 13 days per year so delayed returns to service are down to less than one a month. Actual man-hours have increased to 5.5 hours per day for Heavy Maintenance mechanics while planning engineer planning time has reduced by 50%. And finally, which is special for us, we no longer lose any physical Job Instruction Cards (JICs).

creating a data bank and a data warehouse with plans to implement data mining. Also, in recent months, we have kicked off APP Phase 2 with extra functions for the APP. Lastly, we have a new mission for China Airlines because I have been asked to generate the strategic plan for the next five to ten years. We want to create smart hangars using mobility and a smarter warehouse. We’ll be happy to share our information and experience if any readers want to contact us.

I’ll close with the words of Michael Jordan, “I can accept failure, everyone fails at something. But I can’t accept not trying.”

WEI-FONG WANG (MATT)

Matt began his aviation career in 2004 with China Airlines, where he gained extensive experience in aircraft maintenance across IT, engineering planning, and maintenance departments. He played a key role in implementing the Maintenix, PP&C module, and Fleet Planner systems, leading to operational advancements. His innovative contributions encompassed business intelligence, integrated information, and the development of a pioneering heavy maintenance app that optimized efficiency and communication. Additionally, Matt successfully reorganized the base maintenance departments, resulting in enhanced work efficiency and reduced turnaround time for aircraft heavy maintenance.

CHINA AIRLINES

Based in Taiwan Taoyuan Airport, China Airlines has more than 12,000 employees and flies to over one hundred destinations. In addition to the main airline, there are two subsidiaries in the China Airlines Group, Mandarin Airlines and Tigerair Taiwan. The fleet is currently made up of more than 80 aircraft including Airbus A350, A330 and A321neo as well as Boeing 777ER, B777 Freighters and B747 Freighters, plus B737-800. There are also 24 Boeing 787 Dreamliners on order.

IFS

IFS is a provider of software solutions for global aerospace & defense (A&D), including airlines and fleet operators, A&D manufacturers, defense in-service support and independent MROs. IFS’s solutions support a complete spectrum of maintenance management capabilities. The company’s innovative enterprise solutions are designed for the regulated A&D industry and markets. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt to and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance.

LOOKING TO THE FUTURE

We continue to work with IFS to further enhance PP&C, plus we are undertaking a line planning solution evaluation. We will continue sharing ideas and feedback on the operation of the solution with IFS. Internally at China Airlines, we are

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VENDOR JOB CARD: VERYON

Norm Happ reveals the blend of knowledge and experience with the wider market that keeps Veryon at the forefront in maintenance IT solutions

Norm has over 25 years of experience in the software and SaaS industries spanning executive and entrepreneurial roles including founding two technologybacked ventures. Widely recognized for his innovation in pioneering the Electronic Bill Presentment and Payment (EBPP) space, Norm was an early designer of SaaS technology and holds two US Patents. He is an active angel investor to technology companies and a George Mason University’s Schar School of Public Policy and Government graduate with a degree in Public Administration.

Aircraft IT: Your name, your job title, and the name of the business?

Norm Happ: Norm Happ, CEO, Veryon.

Aircraft IT: How did Veryon get started?

NH: For over 50 years, the company operated under the name of ATP. In 1973, ATP began as a publisher of aircraft technical manuals. The company demonstrated remarkable intelligence in publishing and pioneered a series of groundbreaking initiatives. It took the binders that aviation mechanics and A&P technicians use and ensured that everything about the airframe that the technicians needed was put into one binder. This began a transformative journey— from transitioning data onto microfiche and CDROMs to the latest evolution, accessible now on smartphones and iPads. The whole idea was to put all

the relevant information in one easy-to-access place. Now, as Veryon, we’ve outgrown just being Aircraft Technical Publishers. Our solutions serve multiple facets of the aviation industry and beyond. Our comprehensive technology platform helps aviation operators better access publications, fix maintenance issues faster, and operate more efficiently without compromising compliance. By taking our technology

to the next level with artificial intelligence and machine learning capabilities, we’re taking operators to new heights. We’ve grown by adding new partners, content, and technology through CaseBank, Flightdocs, and Rusada acquisitions. Today, we serve a global network of more than 75,000 aircraft maintenance professionals and over 7,600 customers in nearly 175 countries worldwide.

“We’re proud to be a leading supplier of technology that enables aviation teams worldwide to improve efficiency and safety by embracing and advancing cutting-edge technology.”

“Through advanced technology, we have been able to think differently about how we augment the knowledge and capabilities of aircraft maintenance personnel. ”

Aircraft IT: What is the guiding business principle that drives Veryon?

NH: At Veryon, we maximize uptime for aircraft maintenance teams through our customer-driven innovation and world-class customer service. We’re proud to be a leading supplier of technology that enables aviation teams worldwide to improve efficiency and safety by embracing and advancing cutting-edge technology.

Aircraft IT: What has Veryon’s greatest business achievement been to date, and why?

NH: I’m proud that the largest aviation operations around the globe entrust us with their maintenance operations. We support complex military operations, commercial carriers, charter, corporate flight departments, and maintenance repair organizations — no other aviation software company serves as many end markets. I’m also proud of our global teams’ commitment to innovation — we are now leveraging the most powerful artificial intelligence and natural language processing to ensure our customers benefit from the extensive knowledge we have accumulated over the past 50 years.

Aircraft IT: What have been your disappointments, and what have you learned?

NH: Aviation is an industry that carefully evaluates change. It is required in many parts of the business. We would love to see faster adoption of capabilities

that will ensure compliance, safety, and uptime but have learned that we must be patient and meet our customers and partners where they are. Given our longevity in the aviation market, we must continue to be trusted partners to many constituents. While we want to move very quickly, patience is key.

Aircraft IT: In a sentence, how would you summarize what Veryon does for aircraft maintenance customers?

NH: Veryon is the technology platform that enables everyone in the aviation industry to get their aircraft more uptime.

Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?

NH: We’re excited about expanding our products’ use of Artificial Intelligence (AI). Through advanced technology, we have been able to think differently about how we augment the knowledge and capabilities of aircraft maintenance personnel. Given their varying tenures and knowledge levels, we can increasingly guide them to the right solutions to help return aircraft to service more effectively. We’re on a mission to seamlessly integrate vast amounts of aircraft data into our software, providing instant value to worldwide aviation operators. Our knack for deploying cutting-edge technology to maximize operating efficiency and safety sets us apart.

Aircraft IT: What do you want your customers to say about Veryon?

Is it time to fly away from plane old maintenance routines?

In the competitive airline industry, staying ahead of the curve is crucial for success. That’s why MRO facilities are flying to IT solutions to soar to new heights. By implementing cloud-based systems, electronic record-keeping, and digital tools, MROs can streamline operations, reduce downtime, and take efficiency to new altitudes.

NH: I hope our customers speak about how Veryon got them more uptime, such as achieving a 23 percent improvement in aircraft downtime costs. And that’s why thousands of aircraft operators, 25 percent of the worldwide commercial fleet, and over 100 OEMs rely on Veryon. They also share frequently that our aviation experts are available for them when they need us most.

Aircraft IT: Norm thank you for your time.

Don’t let your maintenance woes clip your wings — scan or click the QR code below to visit our comprehensive back issues detailing the latest technological updates to keep you up to speed with this rapidly developing airline industry sector.

Embracing Maintenance 4.0 and collaborative innovation

Remon Sweers VP of Digitalization at QOCO Systems Ltd. shares some thoughts on navigating digital

transformation in aircraft maintenance

In the dynamic world of aviation, the challenges facing aircraft maintenance have evolved, and now a further significant hurdle looms large worldwide staff shortages. To address that challenge, the adoption of digital transformation will become crucial for efficient and effective aircraft maintenance.

This article sets out to give readers a better understanding of the significance of digital transformation, the purpose of Maintenance 4.0, and the crucial role of collaborative innovation with software vendors in the realm of aircraft maintenance. It will also help you to understand why adopting digital technologies and software solutions is important for efficient and effective aircraft maintenance in the face of worldwide staff shortages.

THE IMPERATIVE OF DIGITAL TRANSFORMATION IN AIRCRAFT MAINTENANCE

When talking to industry peers there is a lot of buzz about digital transformation emerging as a strategic response to the challenges faced by organizations in the sector in general and the aircraft maintenance sector in particular. However, most of the time, that talk is about state of the art projects which are quite often very expensive and lengthy to implement, causing other projects to be delayed and/or adding to the backlog. Other examples are that organizations tend to transform paper processes into a digital environment. This way of working cannot be considered as digital transformation due to the risk that it simply perpetuates the inefficiencies inherent in a paper-based process. More importantly, there is a genuine risk that the process will not be properly adapted and will miss its expected result.

My take on this is that digital transformation should not just be a technological upgrade but should be a holistic approach to future-proofing an organization. Have you ever wondered about the actual impact of digital signatures on business processes? Let me illustrate this with an example. Although many companies have adopted digital signatures, they often overlook

the need to optimize their existing procedures. As a result, they simply end up transforming their disorganized workflows into a digital format without any real improvement in efficiency or productivity.

EMBRACING MAINTENANCE 4.0

Other industries have entered the era of Industry 4.0 in order to become more digital and adaptive with proven track records. Thus, the reason I firmly believe that adopting this established concept and specifically renaming the working title to Maintenance 4.0 should be a call for action within our sector.

Maintenance 4.0 should represent a transformative approach to changing current maintenance practices, leveraging cutting-edge technologies to optimize efficiency, reduce downtime, and enhance overall reliability and safety.

The focus is now shifting towards intelligent, interconnected systems and processes that can benefit from automation and artificial intelligence. For instance, aircraft maintenance can be revolutionized with these technologies. Consider the following scenario: when it comes to daily planning tasks, there are often a lot of repetitive actions involved. These include gathering information from various software applications, such as M&E systems, HR systems, and flight planning tools. Subsequently, a range of manual calculations need to be carried out before updating all the relevant information. However, with the help of

“Maintenance 4.0 should represent a transformative approach to changing current maintenance practices, leveraging cutting-edge technologies to optimize efficiency, reduce downtime, and enhance overall reliability and safety.”

Narrow AI capabilities, most, if not all, of these tasks can be performed by smart planning applications.

Thus, Industry 4.0 is not merely a solution for staff shortages, but a paradigm shift that empowers organizations to proactively manage maintenance processes and improve fleet availability.

AIRLINES AND MAINTENANCE ORGANIZATIONS

COLLABORATING WITH SOFTWARE VENDORS: A STRATEGIC PARTNERSHIP

One key aspect of successful digital transformation is collaboration with software vendors. Organizations should not just see software suppliers as vendors but as long-term partners on this digital journey. For example, from customizable planning solutions to workforce optimization tools, collaboration with software vendors ensures a smoother transition into the digital era and brings both worlds closer together to achieve overall goals.

CALL TO ACTION

REMON SWEERS

As VP of Digitalization at QOCO Systems Ltd., Remon leverages extensive experience in delivering digitalization solutions for collaborative efforts in the aviation industry. With a focus on global deliveries and strategic partnerships, he ensures seamless adoption of digitalization for airlines, MRO service providers, and key industry players. In his role, Remon develops and executes growth strategies to enhance product satisfaction, advising management on innovation goals. Through his strategic vision, Remon plays a pivotal role in QOCO’s success in the dynamic landscape of digitalization in aviation.

In the face of global staff shortages and the evolving landscape of aircraft maintenance, the time to embrace change is now. At the forefront of innovation, I would invite our industry peers to embark on a journey towards a future-ready Maintenance 4.0 approach.

QOCO Systems helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data. The business’s solutions provide significant improvements to the industry’s complex processes. They enable customers to achieve more by doing less and to realize time-savings in labour-intensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time information.

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An RFID cabin monitoring tool at AirAsia Thailand

Banyat Hansakul, Group Head of Engineering at AirAsia and Nazrulazli Najmudin, Senior manager, Product and Technology at Asia Digital Engineering (ADE) share the experience of AirAsia Thailand’s introduction of a new RFID Cabin monitoring tool

There are very few aspects of running an airline where a digital and mobile tool will not improve the quality and productivity of the process. This case study will be about how the introduction of a new cabin monitoring tool has added real value to the process it improves and the wider airline. But first we should introduce the two businesses who are the subjects of the Case Study.

AIRASIA GROUP

As you can see in figure 1, there are currently 212 aircraft in the whole fleet who will soon be operating under five AOCs from five different countries with five different regulators but with all five running under the name of one airline, AirAsia.

Asia Digital Engineering

To date, ADE’s digital solutions include the B2B marketplace, AEROTRADE, and their Enterprise Software as a Service (SaaS) solutions ELEVADE as well as Digital Content Services.

WHY CABIN MONITORING WITH RFID?

Let’s go back to 2016 when Banyat had been working with AirAsia for many years. It was well understood that accuracy was always a big issue; so how the airline controlled it and ensured accuracy was also a matter of high importance. It needed the right data to be put into the AMOS maintenance solution which is AirAsia’s solution for its records. Among the many checks needed to ensure safe and efficient aircraft operations, the nightly cabin check is very important.

AirAsia has a number of programs with ADE about digital data solutions but this article will be about the RFID initiative. It is a big challenge for AirAsia to standardize practices across all the AOCs. Even the RFID implementation was not easy because of the varying requirements of each operator in the group but the airline had to make it happen across the network.

ASIA DIGITAL ENGINEERING (ADE)

Briefly, ADE was founded in 2020 so is a young MRO company but not wholly new. The business was originally AirAsia’s engineering arm so the organization has twenty years of airline MRO experience. Now, as a separate business, ADE has a big vision and mission to be one of the most important digital players in the region’s MRO space (figure 2).

“Things can go missing from the cabin or be out of place. It might be as simple as the in-flight magazine that some passengers decide to keep as souvenirs. There might also be some repairs needed on damaged seats and equipment. Even life vests can be out of their proper place.”

Figure 1

Figure 2

However, the challenge was that there are about 180 checks for the cabin of a narrow-body A320 and, when that is multiplied by the 212 aircraft in the fleet, you can imagine how, with manual checks and paper-based records, things might be missed or not be accurately recorded. It was also the case that when the auditor, internal or external, did their audit, the airline could not guarantee 100 percent accuracy of its records because it was a manual process that relied on people. AirAsia wanted to find a solution to improve the accuracy of cabin monitoring and servicing which would improve the process and, by ensuring better cabin condition, would also be good for the image of the airline.

Things can go missing from the cabin or be out of place. It might be as simple as the in-flight magazine that some passengers decide to keep as souvenirs. There might also be some repairs needed on damaged seats and equipment. Even life vests can be out of their proper place. The cabin crew does a life vest demonstration before operating each flight and, if the passenger wonders where the life vest is located, they are likely to check under the seat. However, the airline knows that sometimes the life vest is missing which causes the operation of the flight to be delayed. It’s important for AirAsia which aims to optimize aircraft utilization, to have aircraft in the air for, on average, thirteen hours a day. That’s why On-Time Performance (OTP) is really important to the airline. Even spending a minute trying to find a life vest is very important because it is part of

safety and safety is one of the customers’ main expectations and AirAsia’s main objective. But if a passenger pulls the life vest from under the seat, they might even take it as a souvenir. It all means that AirAsia Thailand has to do a nightly inspection at the end of each day’s service to undertake any necessary repairs and replacements. A mechanic or technician had to inspect the cabin every night, a job that not everybody enjoyed. This kind of activity is a time and cost burden for the airline; so, a time and cost-saving initiative was needed. But then Banyat noticed something that gave him an idea of what to do.

On the Airbus A320, there are RFID tags on all of the life vests; Banyat’s idea was, why didn’t the airline use RFID tagging on all cabin items liable to be lost or damaged. AirAsia, asked Airbus whether they could RFID tag all items in the cabin but, as no other airlines wanted it at the time, it was not possible. So Banyat asked the airline’s own engineering staff to help with implementing RFID tagging in the cabin. Having considered the manpower needed to do the job and the cost, the IT department didn’t feel they could do it, plus no other airline had implemented an RFID solution of this sort. So, Banyat looked around for a partner that could help AirAsia Thailand to implement an RFID solution for cabin monitoring. The implementation was done by a Thai-based vendor, as a one-off stand-alone project, but became outdated after a few years due to no ongoing support.

“Before the RFID, the nightly cabin inspections took about 60 minutes per aircraft whereas, using the RFID brought that time to around 20 minutes. On a fleet of 210 aircraft whose cabins had to be inspected every night, this represented a significant saving of 51,100 Man-hours a year.”

with RFID Life Vest and Equipment Inspection

SOLUTION BENEFITS

• Over 210 aircrafts inspected every night.

• Implementing RFID technology instead of relying on human checks enhances operational efficiency and accuracy.

• Reduces inspection to 15-20 minutes per aircraft.

• 40 minutes saved per aircraft/night - over 51,100 Man Hours reduced per year.

Quick, Automated Scans Minimises Human Errors

Close to Real-time Reporting Compliance Verification

More Efficient Emergency Preparedness

Single Solution Managing Equipments

That said, using the RFID in this job delivered good savings. Before the RFID, the nightly cabin inspections took about 60 minutes per aircraft whereas, using the RFID brought that time to around 20 minutes. On a fleet of 210 aircraft whose cabins had to be inspected every night, this represented a significant saving of 51,100 Man-hours a year. These numbers apply where there are missing life vests and other items but if nothing is missing, the inspection can be completed in five or ten minutes. Either way, it ensures that the aircraft can more quickly be made ready to fly the next day as normal.

Figure 3

For example, from 210 aircraft, saving 40 min each adds up to 8,400 minutes saved per night which is equal to 140 hours. In one month of operation, 140 hours a night by 30 nights adds up to a saving of 4,200 man-hours per month. The second benefit, efficiency improvement, results from a checking duration reduced from 60 minutes to only 15-20 minutes per aircraft per check. The final benefit, operational safety, results from ensuring compliance with safety standards by automating compliance checks. And, by using RFID technology, airlines can significantly reduce the likelihood of Non-Conformance Reports plus it also minimizes human errors.

But what impact does RFID technology have on passenger safety and satisfaction levels?

It enables the airline to guarantee that the life vest is on board (good for the airline’s image and critical for safety), guarantee to the passengers and, to the authorities that there is a system for ensuring this and that they can audit. When Banyat tells the authorities that AirAsia uses RFID technology, there is no need

that the airline employs advanced technology.

And, does the integration of RFID technology result in a tangible return on investment (ROI) for airlines? Definitely, as the figures above show, the efficiency gain and cost reduction are the keys in this. Manual checking of the cabin requires more manpower. Using RFID incurs the one-off investment which, in AirAsia’s case was saved in just one year. The cost of an RFID tag today is only about one Thai Baht – roughly one US Dollar for thirty to forty tags. So, when a life vest tag is lost, the airline doesn’t waste time trying to find out why, they just get a replacement. Operational efficiency is driven by the swift inspection process and enhanced compliance. Cost reduction is delivered in several ways: manpower efficiency, preventive maintenance and inventory management.

And finally, using RFID technology aligns with sustainability goals and corporate responsibility initiatives in the aviation industry. It supports environmental sustainability and efficient spares management, plus reduces resource consumption.

USING AN RFID CABIN INSPECTION TOOL

Life vest and equipment inspection is a very simple process with RFID based on the LOPA (Lay Out of Passenger Accommodations) in the cabin (figure 4).

with RFID Life Vest and Equipment Inspection

TOWARDS ZERO NCRs

and

Error

Efficient

Automated

Streamlined

People conducting the inspection can tell the airline over the live link if they need to do the emergency equipment as well; the solution is for the cabin crew as well as for the inspection of the safety equipment on board. The guarantee that offers ensures that AirAsia has some confidence about the safety equipment on board for passengers and the internal cabin crew as well. Checks can be made with a mobile device because the solution is web-based.

The solution means that AirAsia does not need to worry about authority issues or non-compliance and that they can commit to the passenger that the airline cares for the safety and that all equipment that should be on board will be on board all the time. This prevents AirAsia’s aircraft from being non-compliant because the solution includes alerts that enable AirAsia to detect what is missing on the aircraft and support proper record-keeping.

Not everything has to go into the airline’s AMOS system but the RFID solution can be stand-alone with the life vests and all emergency equipment. The airline can see the digital data and predict the items that might go missing such as life vests and then can make changes to processes accordingly such as making sure that, in the pre-flight safety announcement, the cabin crew remind passengers that they don’t need to take the life vest from under the seat to check it’s there, or take it off the aircraft. On routes where the airline finds a lot of missing life vests, spares can be packed. This sort of thing will help with line maintenance and audit.

“…some of that original solution has become outdated, technology progresses and, for example, the Windows CE OS is no longer available or supported and the solution was developed as a tool to automate a specific process…”

THE NEW SOLUTION

The original solution having served the airline well, there is now an updated version from ADE. This new solution is seamless so there are no more issues when the RFID is in the operations. What we have shared above is a very compelling use case of how AirAsia implemented this RFID solution for their life vest inspection in 2016. However, now, some of that original solution has become outdated, technology progresses and, for example, the Windows CE OS is no longer available or supported, plus the solution was developed as a tool to automate a specific process (figure 5).

Figure 4

It was not up-to-date from a technology point of view and the infrastructure that the application runs on is in-house. Although, in 2016, cloud infrastructures were available, they were not very prevalent. Now, in 2024, the technology needed to be refreshed. Which was where AirAsia Thailand approached ADE to help solve these technology issues. The airline wished to future proof the scanner using technology that was dependent on mobile apps and an Android-based device.

Secondly, AirAsia were concerned about where the application runs, so ADE developed it as part of their SaaS solution which is ELEVADE FLEET where the new cabin solution runs on ADE’s cloud-based system GCP (Google Cloud Platform), which has Micro-service architecture which simplified the integration with APIs (Application Programming Interfaces). Also, with the new solution, real-time 2-way communication is possible.

Here is a short video as a preview on the new solution in action.

When AirAsia Thailand implemented the original cabin solution in 2016, they had to take care of the operational and the technological aspects of the implementation and now, with ADE, they will benefit in three ways (figure 6).

Partner for TAA ADE as the Digital

ELEVADE Enterprise SaaS Model guarantees on-going solution upgrades

Ecosystem benefits of ELEVADE

FLEET DOCUMENT PEOPLE LEARNING

Up-to-date with industry leading technology solutions

• First, this solution runs on ELEVADE Enterprise SaaS model which guarantees ongoing solution upgrades. For example, the next release will be looking at the Oxygen Masks and First Aid kit and other emergency equipment in the cabin as well as other areas for inspection. These upgrades will all be added into the solution and accessible to all users, including AirAsia Thailand.

• Second, the airline will benefit from the ecosystem as the modules of the ecosystem are designed to complement each other. For instance, the tool is part of the Fleet module which manages the fleet while the People module manages people productivity. When the team manager wants to see or analyze the people’s or the team’s productivity, the relevant data points can easily can be part of the dashboard, of the analysis.

• The third benefit is that the AirAsia Thailand will have access to the up-todate technology solutions tailored to their unique opportunities and challenges because ADE has partnerships with leading technology solutions such as Google and Zebra and is always supported by them.

“…this solution runs on ELEVADE Enterprise SaaS model which guarantees ongoing solution upgrades. For example, the next release will be looking at the Oxygen Masks and First Aid kit and other emergency equipment in the cabin as well as other areas for inspection.”

Figure 6

ADE believes that a similar technological solution to that used for AirAsia Thailand cabin monitoring could be useful for many readers in other organizations. We hope that this case study will prove informative for other airlines considering on embarking on a similar project.

BANYAT HANSAKUL

Banyat holds the position of Head of Engineering AirAsia group where he has been a visionary leader in aviation engineering for two decades. His role encompasses myriad critical responsibilities. Starting as quality assurance manager, Banyat has stepped up to Head of Thai AirAsia engineering. Throughout his tenure, Banyat has demonstrated visionary leadership by orchestrating cutting-edge technologies, improving operational efficiency and driving continuous improvement, including safety measures.

NAZRULAZLI NAJMUDIN

Nazrul is Senior Manager of Product & Technology for Digital & Innovation Services at Asia Digital Engineering (ADE) leading the development of digital solutions to help clients operate more efficiently using data and technology. As a founding member of ADE, Nazrul played a pivotal role in building the aviation marketplace, AEROTRADE. Prior to his current role, he was responsible for the RFID Open Payment system for Malaysia’s tolling system. Nazrul has worked for twelve years delivering digital products, including in MRO.

AIRASIA

AirAsia is the largest airline in Malaysia by fleet size and destinations and Asia’s largest low-cost airline by passengers carried. AirAsia, and its subsidiaries, operate scheduled domestic and international flights to more than 120 destinations spanning 24 countries. there are currently 212 aircraft in the whole fleet which will soon be operating under five AOCs from five different countries. Aircraft are all Airbus A3XX, mainly A320 with both ceo and neo versions.

ADE

ADE offers end-to-end aircraft maintenance services leveraging the expertise of its highly skilled team and cutting-edge technologies. A wide range of aircraft services is focused on the Airbus A320, A321 & A330 for engineering maintenance services, component and warehouse services, and engineering support services, as well digital and innovation services. ADE upholds the highest standards in professional integrity, quality, reliability, driving greater efficiencies and safety, for all of their customers at all times.

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VENDOR JOB CARD: CROSSCONSENSE

Egzon Berisha describes how CrossConsense leverages well-grounded expertise to deliver specialized IT solutions made for aviation

Starting as a 17 years old apprentice at British Airways, Egzon ascended through the ranks, in administrator roles and participating in diverse areas through strategic partnerships. An initial two-year apprenticeship led to a permanent role post-apprenticeship. Specializing in administration within the engineering sector, Egzon evolved from fleet support to a fleet planning assistant, then a production readiness coordinator. His journey continued as a planner at British Airways and EasyJet, culminating in his current role at CrossConsense.

Aircraft IT: Your name, your job title and the name of the business?

Egzon Berisha: Egzon Berisha, Subject Matter Expert, CrossConsense GmbH & Co. KG

Aircraft IT: How did CrossConsense get started?

EB: CrossConsense was established in 2002 by Udo Stapf, a former aircraft mechanic and head of logistics at multiple airlines. Under his leadership, the company became deeply ingrained in the

aviation industry. Initially focused on data migration, CrossConsense has evolved over the years, expanding its services to include consulting, AMOS support, hosting services, and business intelligence. In recent years, CrossConsense has also ventured into developing proprietary products such as Aircraft Fleet View and AviationDW. In 2022, CrossConsense became part of the Canadian FLYHT Aerospace Solutions Ltd., forming a powerful global alliance in innovative data solutions.

Aircraft IT: What is the guiding business principle that drives CrossConsense?

EB: At CrossConsense, our guiding business principle revolves around our identity as more than just an IT company. Stemming from a foundation in aviation, our core principle is centred on delivering specialized IT solutions tailored for the aviation industry. By leveraging our extensive expertise in aviation, we go beyond generic IT solutions, recognizing the complexities inherent in the

“Our commitment lies in ensuring that every solution we provide is intricately woven into the fabric of aviation requirements, acknowledging the unique challenges and intricacies of this highly specialized industry.”

process-driven aviation sector. Our commitment lies in ensuring that every solution we provide is intricately woven into the fabric of aviation requirements, acknowledging the unique challenges and intricacies of this highly specialized industry.

Aircraft IT: What has CrossConsense’s greatest business achievement been to date, and why?

EB: CrossConsense’s most significant business achievement to date is our leadership in delivering unparalleled AMOS support to customers worldwide. With a global clientele for support and hosting, we take pride in maintaining non-stop support services, positioning ourselves as market leaders in this domain. Our expertise extends to data migration, where we excel as true specialists. What sets us apart is our ability to offer a comprehensive package, combining exceptional support with innovative software solutions. An example of our forward-thinking approach is the development of tools like Aircraft Fleet View, showcasing our commitment to going beyond conventional support and providing holistic software solutions to meet the diverse needs of our customers.

Aircraft IT: What have been your disappointments and what have you learned from them?

EB: One of the notable disappointments I’ve encountered in my journey, particularly within the aviation industry, has been the prevailing reluctance to embrace innovation and take calculated risks. An example that comes to mind is our Aircraft Fleet View tool, a remarkable innovation. However, the initial and foremost inquiry in the aviation sector consistently revolves around cost, reflecting a somewhat dated mindset focused solely on financial implications. This has been disheartening because the true value lies not just in the price tag but in the substantial benefits the tools bring.

Learning from these experiences, it becomes apparent that there is a need to strike a balance and

create tools that not only offer significant benefits but are also very cost-effective. While this can present challenges for companies like ours, requiring substantial resources for tool development, it underscores the importance of aligning innovation with the industry’s costconscious nature. This realization has been a consistent theme throughout my career, emphasizing the need for strategic alignment and effective communication of the long-term benefits of innovative solutions within a cost-driven industry.

Aircraft IT: In a sentence, how would you summarize what CrossConsense does for aircraft maintenance customers?

EB: CrossConsense provides innovative and reliable IT solutions and services that streamline aircraft maintenance processes, enhancing operational abilities, ensuring compliance, and significantly simplifying the lives of its customers.

Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?

EB: The next significant advancement in aviation maintenance IT is anticipated to be the integration of artificial intelligence based on aviation data. Recognizing the pivotal role of data in aviation, particularly the real-time and in-depth insights offered by tools like AFIRS Edge, the industry is poised for a transformative shift. The combination

of weather sensors and data-rich technologies, when coupled with artificial intelligence and machine learning, holds the potential to revolutionize predictive maintenance, ultimately optimizing schedules and planning. However, the success of this technological leap relies heavily on the industry’s openness to embracing such innovations and the effective marketing of tools like AFIRS Edge. The future lies in empowering airlines to leverage tools such as ACSIS, Aircraft Fleet View, and AFIRS Edge, integrating them seamlessly with artificial intelligence for a robust suite of tools. The goal is to minimize aircraft downtime, reduce costs associated with maintenance issues, and mitigate delays, ensuring that aircraft spend more time in the air, generating revenue, than on the ground.

Aircraft IT: What do you want your customers to say about CrossConsense?

EB: I aspire for our customers to characterize CrossConsense as a trusted partner, emphasizing the importance of the strong relationships we cultivate. I envision our customers acknowledging that CrossConsense stands out as a reliable collaborator, adept at comprehending the distinct challenges within the aviation industry, and excelling in delivering innovative IT solutions that markedly enhance their operational efficiency and safety.

Aircraft IT: Egzon, thank you for your time.

“The goal is to minimize aircraft downtime, reduce costs associated with maintenance issues, and mitigate delays, ensuring that aircraft spend more time in the air, generating revenue, than on the ground.”

Current trends in the predictive maintenance after-market

Dr Ip-Shing Fan, Senior Lecturer in Enterprise Systems at Cranfield University and John Maggiore, senior aerospace leader and consultant and Senior Advisor to the Integrated Vehicle Health Management (IVHM) Centre at Cranfield University

Predictive Maintenance (PMx) is part of an ecosystem of digital solutions for the aviation aftermarket that has been maturing over the past 20 years. We can describe ‘digital aviation’ in a general sense as: knowledge or insights embodied and delivered via software on, at, or about an aircraft to deliver value to aircraft operations. Operations can be divided into major verticals, including Flight Operations, Technical Operations, Ground Operations and Passenger Operations. Focusing on the Technical Operations vertical, we can categorize the aftermarket digital offerings into several key capability themes. These themes include:

• Digital and Mobile Maintenance Documentation;

• Maintenance Planning / Systems of Record;

• Electronic Tech Log / Electronic Logbook;

• Digital Records Management;

• Lifecycle Optimization Tools;

• Proactive and Predictive Maintenance / Health Management. The offerings are highly inter-connected. For example, PMx depends on having digital data that could come from one or more of the different record and documentation systems. The capabilities of the digital solutions are enabled by the rapid advance in Data Science and AI, on-board Data Acquisition, and Edge Computing and Data Connectivity.

Predictive Maintenance emerges as the area with most promise and investment within the Technical Operations digital ecosystem. Recently there have been multiple new entrants into the market space keen to promote the value proposition of PMx to the operators. That value proposition includes quantifiable benefits spanning operational performance, asset utilization, and labor costs and utilization1.

To clarify some terminology, Predictive Maintenance is a sub-category of Integrated Vehicle Health Management (IVHM)2. ‘Health Management’ refers to the use of data to manage the current or future serviceability of an asset.

‘Serviceability’ is the degree to which an asset can achieve its intended mission. Of course, in the case of IVHM, the asset is a ‘vehicle’ and, for the purposes of this article we’ll assume that the vehicle is an aircraft or is related to aircraft or their operations. Aircraft Health Management, Airplane Health Management and

Engine Health Management (EHM) are specific applications of health management to assets. ‘Proactive/Predictive Maintenance’ are complementary terms, and related to Health Management, but with focus on actual maintenance activities. Proactive Maintenance is using data to manage a condition or failure which has already occurred. For example, moving the planning to the ‘left’ so the fix/fly decision can be made as soon as possible, with the highest degree of accuracy, in the most efficient manner possible. Predictive Maintenance builds upon Proactive Maintenance to use data and information to predict, before it happens, and with a reasonable certainty, that a failure or condition which will impact serviceability will occur.

A GROWING LIST OF PMx INDUSTRY PARTICIPANTS

We can observe through publicly available information the on-going transformation of the PMx ecosystem, with innovations in the established aftermarket participants such as Engine and Airframe Original Equipment Manufacturers (OEMs), and accelerated activity by Equipment Providers, Operators and Independent Providers.

From a historical standpoint the Engine OEMs were the original pioneers of PMx and health management, making significant investments in and progress on engine health management, pathing the way for much of what would come later. This focus continues today, as the engine maintenance aftermarket is a vast part of the MRO landscape, and PMx is a major enabler of engine maintenance programs. Examples of Engine OEMs focused on PMx include General Electric, Pratt and Whitney, Rolls-Royce and Safran.

Airframe OEMs such as Airbus and Boeing have each had significant focus on health management offerings for over 20 years. The reasons for this are obvious. Airframe OEMs and Engine OEMs have the major stake in the efficient operation of their deployed fleets, and an imperative to maintain product intimacy with the in-service aircraft for continued design improvements, along with normal aftermarket revenue imperatives. Airbus goes to market with its Skywise3 suite of offerings (in partnership with Palantir, one of the independent providers discussed below). Boeing offers Airplane Health Management (AHM)4 and the recently announced Insight Accelerator5. Embraer has an aftermarket health

“…PMx depends on having digital data that could come from one or more of the different record and documentation systems. The capabilities of the digital solutions are enabled by the rapid advance in Data Science and AI, on-board Data Acquisition and Edge Computing and Data Connectivity.”

management offering called Aircraft Health Analysis and Diagnosis (AHEAD)6.

Tier 1 Equipment Providers are increasingly active within the PMx domain. A Tier 1 supplier is a company that supplies components, or services directly to the assembly plant. These providers supply systems large and small, some of which are the equipment being monitored (e.g., an auxiliary power unit) or are core aircraft capabilities such as integrated avionics suites. Equipment Providers who are active in the PMx aftermarket include Collins Aerospace with its Vehicle Health Monitoring Systems (VHMS)7 and its Ascentia8 AHM platform, and Honeywell with its Forge Flight Efficiency Analytics Platform9. Parker Aerospace is also investing in PMx via design and build predictive algorithms in cooperation with their manufacturing division engineering team.

Jeff Smith, Head of Digital Product Programs at Parker Aerospace says, “Parker Aerospace is very focused on predictive maintenance. We are actively pursuing direct data sharing agreements with operators and platform owners and have built a robust data science team to understand data associated with the operation of our parts while on-wing of the aircraft. Knowing when a part is starting to fail helps us engineer more reliable parts and helps our customers reduce cancellations and delays.”

For commercial Operators the imperative to remain profitable and competitive continues to motivate the majority to use at least one PMx solution. In recent years we have also seen operators evaluate and deploy multiple PMx solutions to maximize the realized benefits. For some larger airlines their size and scale points to the efficacy of investing in in-house capabilities. Operators do have some key advantages with the PMx value chain. Recently we have seen Operators extend these in-house capabilities into the aftermarket via their aftermarket commercial entities. For example, Lufthansa Teknik offers their AVIATAR suite of digital offerings which include their ‘Condition Monitoring’ PMx offering10. Notably, AVIATAR is part of the Lufthansa Group’s Digital Tech Ops Ecosystem which also includes AMOS maintenance planning software and FlyDocs digital records software11. In addition, the industrial branch of the Air France-KLM group has launched Prognos, their aftermarket predictive maintenance solution12 13

Independent Providers make up a diverse group, some of which are focused primarily on the data science angle of PMx, while others approach the problem from a data acquisition standpoint. Examples of Independent Providers who approach PMx from an analytics standpoint include Palantir14, SparkCognition and Freya Systems. As mentioned above, Palantir is an example of a large analytics provider extending into PMx, among other applications. In a similar way SparkCognition15 also applies AI to PMx related problems. We also see smaller analytics companies which are exclusively focused on Aviation such as Freya Systems16 making advances in PMx.

Ben Johnson, CEO of Freya Systems says, “We are certainly seeing an

“Operators do have some key advantages with the PMx value chain. Recently we have seen Operators extend these in-house capabilities into the aftermarket via their aftermarket commercial entities.”

increase in both positive outcomes and the use of PMx in the aviation space, our primary niche. With the improvements in sensor data capture on the aircraft and MRO digital transformation initiatives which are improving maintenance records, data fidelity is improving daily. We work in tight collaboration with Subject Matter Experts who grow ever more excited about the significant results we can regularly deliver with custom Machine Learning / Artificial Narrow Intelligence solutions due to these data improvements.”

Other Independent Providers bring data acquisition and connectivity to bear to the problem of PMx execution. For example, Shift517 is focused on Cyber Resilience and PMx via increased data observability through edge computing and AI. Teledyne Controls offers a PMx solution18 based on Quick Access Recorder (QAR) data for selected aircraft systems, leveraging their broad data acquisition portfolio. FLYHT Aerospace Solutions provides PMx aftermarket solutions19 leveraging their air-to-ground connectivity capabilities.

While not an exhaustive list of PMx participants, we clearly see a drumbeat of continued focus and investment by an increasingly diverse set of PMx actors.

A REVIEW OF THE BASIC PMx VALUE PROPOSITION

It may be a surprise to some that PMx might increase maintenance costs. Fundamentally, the operators pay for the scheduled maintenance, and with additional charges for any unscheduled maintenance. PMx triggers additional unscheduled events which incur the associated costs. PMx is only beneficial when the cost is offset by the value of improved Serviceability. Within operational performance the area that most people are aware of is the idea of reducing schedule interruptions (e.g., delays, cancellations, and air turn backs). If we go deeper into the delays area, we can divide this into a reduction of the number of delays and a reduction in their duration — i.e. delays still take place but through PMx activities they can be reduced in length. Another key

operational performance area is the reduction of minimum equipment list (MEL) items, or reduction of dispatch deviations. That is, the reduction of times when we dispatch the aircraft with items against the MEL; by reducing these there is a quantifiable value. In addition, by operating with fewer dispatch deviations, airlines can avoid both reduced performance penalties such as reduced fuel consumption and onerous performance limitations such as ETOPS limitations. Perhaps the most significant saving in this area is the reduction of unscheduled maintenance. That is, maintenance which might have been done in an unscheduled fashion that can be scheduled into an appropriate scheduled maintenance slot via predictive maintenance awareness provided through PMx (figure 1). Lesser known benefits from PMx include sustainability benefits20, regulatory compliance and cyber resilience.

Basic Predictive and Proactive Maintenance Value Elements

“PMx is only beneficial when the cost is offset by the value of improved Serviceability. Within operational performance the area that most people are aware of is the idea of reducing schedule interruptions…”

Proactive Mx → Manage Predictive Mx → Prevent

Unscheduled Mx

Delays

Cancelations

Air Turn Backs

Performance Penalties

Dispatch Deviations

Figure 1

Lifecycle Optimization (sometimes called asset optimization) is a broad topic which is receiving increased attention. The goal of asset optimization is to get the maximum benefit for an asset throughout its lifecycle; to create more capacity in the system and reduce the cost of ownership. An asset can be an aircraft, an engine, an APU, or any sub-assembly worthy of optimization. The data and health information created via PMx is a key part of the asset optimization calculations. In addition, the efficiencies which flow from PMx support lower parts and subassembly consumption, especially those which might involve rushed shipping of parts or even borrowing of parts from other airlines.

PMx offers measurable and quantifiable savings for both labor and maintenance costs. For instance, the effort it takes for maintenance planning can be reduced because of a forward-looking, predictive situational awareness. In addition, the maintenance control function within an airline is much streamlined

with this forward-looking information. Aircraft turnarounds are more efficient with knowledge of the aircraft’s health at landing. Of course, reducing no fault founds (NFF) and the accompanying shop maintenance cost is another direct savings within the maintenance cost area.

REALIZING PMx VALUE

We have observed that intelligent PMx end users gain significant value from their PMx investment by changing their operations, maintenance planning and spares management practices to effectively act on PMx derived insights. For the many operators starting on the PMx journey, the inherent difficulty of deployment at an enterprise scale is often overlooked and underestimated. Each airline has its own rules and operations philosophy. Each aircraft has its unique history built up from its flight and maintenance history. While the PMx solution provides a platform for data consolidation and analytics, the operator needs to make PMx choices according to its business and fleet character. While there are many lessons that could be learnt from others, the PMx model for each airline is unique. Figure 2 shows a simplified PMx deployment process broken into five major steps.

“We are delighted to team with our industrial partners via the IVHM Centre and Digital Aviation Research Technology Centre (DARTeC) to best align our students’ research with the most relevant and pressing real-world challenges.”

Graham Braithwaite, Director, Transport Systems at Cranfield University

The key questions of the steps are:

The MRO industry has entered the ‘expand’ phase of the digital maturity lifecycle; numerous suppliers are developing digital tools that provide a solution for a single issue

of their PMx investment and extending their PMx usage. These airlines historically have strong reliability engineering programs and an established practice of proactive maintenance.

• Demand and Priorities: What specific equipment and conditions are causing disruptions or excessive costs?

• Data Access and Opportunity: What data are available to monitor, and what is the best approach to leverage the data?

• Domain Knowledge: How to secure the rights to access the data, and the specifications which describe and define the data thus making it usable?

• Knowledge Development and Maintenance: How to acquire and sustain the resources in engineering analysis; data science and other analytics required to create and maintain a usable set of knowledge which supports the scope of the PMx project?

• Delivery and Action: How to establish and embed new working practices so that all the users and stakeholders within their job roles across the enterprise can effectively leverage the PMx insights to support operations decisions for maximum business return? Also, how to deliver the decision support information to a global end-user community within their various job roles? The feedback loop from Delivery back to Knowledge Development is also a fundamental requirement of any PMx. That is, are the PMx recommendations effective, and how can they be improved and updated.

The first four steps cost investment. The PMx deployment returns value only if the final step delivers business benefits beyond the investment.

PMx READINESS

There have been major PMx signings announced in the last 12 months. The PMx technology providers are presenting use cases and can demonstrate that PMx technology is ready.

The airline community is in the expand stage according to Cambier’s innovation adoption diagram Cambier, A. (2018). Big Data: Racing to platform maturity. ICF. (figure 3). A number of the large airlines are reaping the benefits

Today

Innovators Early adopters Early majority Late Majority Laggards

Launch Develop Automation analytics Innovate Expand Consolidate Challenge

Airbus AIRMAN BOEING AHM

GE FlightPulseTM

The new PMx signatories are convinced about the potential business benefits. However, many are attracted by the promise of PMx but do not necessarily understand the associated business transformation requirement to reap the benefits.

SAFRAN SFCO2®

Digital Platform

The first hurdle is training. Some PMx participants are not sure who to send to the PMx training. Engineering specialists rising through the ranks from licensed engineers/technicians did not enter the career because of their aptitude in statistics and mathematical modelling, much less programming. Establishing a PMx function to generate usable insights could need new talents and the building of cross functional teams.

Flight Ops Mx Training Etc.

To deliver demonstrable business benefits, PMx alerts and warnings need to be acted on and effects measured. It is the airlines responsibility to act on them and decide on additional inspections or parts removal. There are instances where these work instructions were pushed back when they were issued without reasoning that the engineers can understand. There is also the practical argument of whose budget should the PMx triggered work be charged to.

David Miret Mora, Technical Director at AJW Group21, emphasizes the need for collaborative discussion among aviation stakeholders to address the regulatory and contractual complexities related to Predictive Maintenance removals. He points out uncertainties in scenarios like finding no fault in a shop check (NFF — No Fault Found) and questions whether the part should be set to full life or only for the remaining duration from the removal point. Additionally, Mora suggests reconsidering the approach to Beyond Economic Repair (BER) or Overhaul, emphasizing the impact on the cost benefits of PMx implementation. These issues are not showstoppers to adopting PMx. However, they are important ones to address before successful PMx roll out.

Figure 3

Given the above, one can make basic assessments of the relative advantages and disadvantages the different participants bring to the various Value Chain elements. This is by nature an inexact and subjective assessment, but it takes into account one or more PMx solutions, the value chain and what providers can or

cannot realistically execute at scale. Of course, for a given PMx project, a focused

Graham Braithwaite, Director, Transport Systems at Cranfield University says, “Cranfield University is proud to help to advance the state of the art regarding efficiency and sustainability within the global aerospace and transportation network. The complex and expanding discipline of predictive maintenance is an

Image credit: Cranfield University

excellent example of this. We are delighted to team with our industrial partners via the IVHM Centre and Digital Aviation Research Technology Centre (DARTeC) to best align our students’ research with the most relevant and pressing realworld challenges.”

Ultimately, the full PMx Value Chain must be executed for value to be delivered. However, the actual execution of the required value chain is not trivial. This can be done by one or by multiple participants. Each PMx participant brings their own technical specialization, business objectives and intrinsic advantages/ disadvantages to the PMx ecosystem. Each has an important role to play, and an opportunity to deliver meaningful value to operations. For these reasons, investment, and innovation in PMx is poised to continue for the foreseeable future.

CRANFIELD UNIVERSITY IVHM CENTRE

The Integrated Vehicle Health Management (IVHM) Centre is a joint effort by industry and academia to develop state-of-the-art capabilities that change the way services are provided today. IVHM is the unified capability of systems to assess the current or future state of the member system health and integrate that picture of system health within a framework of available resources and operational demand. It is a very wide-reaching capability encompassing: business cases and models; legislation, certification and standards; architecture and design; as well as algorithms for diagnostics, prognostics and reasoning.

The IVHM Centre was launched in 2008 by Cranfield University, Britain’s premier postgraduate, research-intensive university, together with Boeing, Rolls-Royce, BAE Systems, Meggitt and Thales. It is located at Cranfield University in the UK. The Centre is globally recognized, having defined the subject area, and is further developing new areas of expansion. The development of the Centre, along with other areas in the University, significantly contributed to the creation of the Digital Aviation Research and Technology Centre (DARTeC). Through DARTeC, the IVHM Centre leads the MRO (maintenance, repair and overhaul) developments and activities with expertise and capabilities in UAV robotics NDT inspections, SHM sensor monitoring, and advanced digital technologies, such as artificial intelligence (AI) and digital twins (DT), tools that could be used to synchronize, monitor, and improve all processes related to aircraft MRO.

The IVHM Centre combines technology, business and technology transfer solutions. We have a robust innovation cycle and applied research demonstrators with access to a world class IVHM community and new market opportunities, which influence development of industry standards and policies.

DR IP-SHING FAN

Dr Ip-Shing Fan is a Senior Lecturer in Enterprise Systems at Cranfield University, leading the Digital MRO effort in DARTeC, supporting aviation transformation in operations and maintenance. He is a recognized industry expert in Digital MRO and IVHM. He also leads the Digital MRO and Hangar laboratories in the Cranfield DARTeC Initiative, a realistic representation of airport ramp and hangar environment supporting advanced research on aircraft digital twins. He is the Course Director of the MSc in Aviation Digital Technology Management.

JOHN MAGGIORE

John Maggiore is a senior aerospace leader and consultant. A former Boeing executive leader, John spent more than two decades developing an industryleading portfolio of digitally driven capabilities deployed across the globe. He is a recognized digital aviation expert, with deep expertise in vehicle health management and digital MRO. He is a Senior Advisor to the Integrated Vehicle Health Management (IVHM) Centre at Cranfield University and is a Visiting Professor at the university. John holds two US patents for innovations in vehicle health management and is the Principal Consultant at Meridian Insights.

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REFERENCES

1 https://blogs.cranfield.ac.uk/ transport-systems/an-updated-integratedvehicle-health-management-ivhm-valueproposition-via-proactive-and-predictivemaintenance/

2 https://blogs.cranfield.ac.uk/ transport-systems/words-matter-aconversational-integrated-vehicle-healthmanagement-lexicon/

3 https://aircraft.airbus.com/en/services/ enhance/skywise

4 https://services.boeing.com/ maintenance-engineering/ maintenance-optimization/ airplane-health-management-ahm

5 https://services.boeing.com/ flight-operations/flight-data-analytics/ insight-accelerator

6 https://services.embraer.com/global/en/ maintenance?bu=executive

7 https://www.collinsaerospace.com/ what-we-do/industries/helicopters/ rotary-wing/health-usage-managementsystems

8 https://www.collinsaerospace.com/ what-we-do/industries/commercial-aviation/ analytics-solutions

9 https://www.honeywellforge.ai/us/en/ products/aerospace/flight-efficiency

10 https://www.aviatar.com/en/ condition-monitoring

11 https://www.swiss-as.com/news-events/ news/swiss-aviationsoftware-joinsunprecedented-digital-tech-ops-ecosystem

12 https://corporate.airfrance.com/en/ aircraft-maintenance

13 https://www.afiklmem.com/en/solutions/ prognos-for-aircraft

14 https://www.palantir.com/

15 https://www.sparkcognition.com/web/ general/avi/is/reimagine-aviationmaintenance-with-ai/

16 https://freyasystems.com/

17 https://www.shift5.io/predictive-maintenance

18 https://www.teledynecontrols.com/products/ aircraft-data-solutions/fda-for-maintenanceand-engineering

19 https://flyht.com/actionable-intelligence/ aircraft-health-monitoring/

20 https://blogs.cranfield.ac.uk/aerospace/ environmental-benefits-of-integratedvehicle-health-management-ivhm/

21 https://www.ajw-group.com/

VENDOR JOB CARD: ECMANAGE: WARDROBE MANAGEMENT SYSTEM

Tom van den Broek shares how Ecmanage has revolutionized the purchasing of uniforms and workwear with a modern IT platform

Tom is the Sales Consultant at Ecmanage; since 2021, he has been a vital part of the organization’s growth. His main activities consist of generating new business and making sure that Ecmanage is well represented. Working with a wide array of customers in all different types of industries, he dedicates himself to helping customers overcome the problems they encounter in the ordering process of workwear and uniforms. Tom believes that there is a solution for every problem.

Aircraft IT: Your name, your job title and the name of the business?

Tom van den Broek: Tom van den Broek, Sales Consultant at Ecmanage BV.

Aircraft IT: How did Ecmanage get started?

TvdB: Ecmanage started around thirteen years ago. Our director, Ron Wessels, always worked in the

workwear industry, but noticed that there was something missing. The ordering process of workwear, uniforms and protective clothing was always quite the hassle and resulted in a major overhead cost for companies. The first customers with our wardrobe management system were therefore keen to start saving both time and cost using our portal. Over the years, Ecmanage expanded

“…we are now the most advanced wardrobe management system, that offers exactly what the industry needs.”

to different type of customers and branches, with the aviation industry being one of them.

Aircraft IT: What is the guiding business principle that drives Ecmanage?

TvdB: Ecmanage strives to develop a high-quality platform for its customers. We continuously further develop our system to keep up to date with our customers wishes and desires. This results in the fact that we are now the most advanced wardrobe management system, that offers exactly what the industry needs. We believe that the strength of Ecmanage in realizing a high-quality platform is having a competent team with a diverse background in software development and IT experience. Our loyal client base is the proof that we are on the right track!

“Ecmanage helps customers to overcome the pain and administrative burden that comes with the handling and distribution of workwear and corporate wear in the aviation industry, by providing a wardrobe management system …”

Aircraft IT: What has Ecmanage’s greatest business achievement been to date, and why?

TvdB: Throughout the years, Ecmanage has been active in many different industries. But our latest new industry, the aviation industry, is the one we are most proud of. Within a short time, many aviation companies, such as the Royal Dutch Airlines (KLM) and Brussels Airlines, were making use of our wardrobe management system. With the use of Ecmanage, they reduced their internal hidden cost and got clear insight in the ordering process, resulting in a better handling and distribution of their uniforms/ corporate wear. Other customers who started working with our portal are Eurowings and Cologne-Bonn Airport, to name a few.

Aircraft IT: What have been your disappointments and what have you learned from them?

TvdB: Despite our strong efforts in expanding our business towards other countries across the world, we realized that not every country is ready to implement our system.

Based on this experience, we are more careful in choosing the right business areas and countries to expand to.

Aircraft IT: In a sentence, how would you summarize what Ecmanage does for aircraft maintenance customers?

TvdB: Ecmanage helps customers to overcome the pain and administrative burden that comes with the handling and distribution of workwear and corporate wear in the aviation industry, by providing a wardrobe management system that gives insight in the ordering process.

Aircraft IT: What do you want your customers to say about Ecmanage

TvdB: Ecmanage has made a significant difference for our company and is a high valued partner towards the future.

Aircraft IT: Tom van den Broek, thank you for your time.

To contact Ecmanage, email info@ecmanage.eu

Making a good digital start at Heston Airlines

Edgaras Knyzas, Head of CAMO, Heston Airlines shares the start-up airline’s experience of working with OASES right from the outset

“At the start, the company management forecast a rapid growth for the airline with the consequent large amounts of incoming data that would need to be handled.”

One of the purposes of a case study is for readers to learn how any new solution might work in their airline, their working environment. To do that, it’s first necessary to learn something about the airline that is the subject of the case study. So, we’ll start with some information about Heston Airlines.

HESTON AIRLINES

Based in Vilnius, Lithuania, Heston Airlines was set-up in 2021 during the pandemic and the main reason for starting the airline was that there were a lot of aircraft available in the market at good prices at that time. The founders used that situation to their benefit to make a fast start with a new airline which currently operates 15 aircraft of which 12 are from the Airbus A320/321 family while a further three are the larger Airbus A330s. We operate ACMI and Charter with world-wide operations. In the northern winter season, we fly to destinations such as Nigeria, Uzbekistan and Dominican Republic: during summer operations our services are focused more on Europe where we fly from Norway, Finland and Germany on behalf of operators such as SmartWings and Condor.

THE CASE FOR IMPLEMENTING OASES

As a start-up airline, Heston had no legacy of processes with pain points to address and when I started with the airline, OASES was already in place. However, my understanding from colleagues with previous experience in other airlines was that they used to manage aircraft maintenance using in-house, small software solutions or even, if the fleet was not too large, would track the aircraft on Excel spreadsheets. The pain was lack of automation or any automatic notifications of due dates. It was hard to generate a work order but, frankly, all of these issues are addressed in OASES because the solution makes it much easier to manage a bigger fleet with more complex aircraft. It’s theoretically still possible to manage a small fleet with few aircraft on Excel spreadsheets but that approach is highly susceptible to human factor errors which is why we need tools that allow the automating of processes and that will eliminate the errors that could be caused with human interventions.

because the founders were familiar with the system and already considered it to be a balanced solution for a start-up airline. With a cost range that fitted the budget and the quality of provided services being equivalent to the cost, we also found it to be a cost-effective solution.

THE IMPLEMENTATION

As with implementing any solution, it was important to train people up to the level needed to leverage the full value of the solution and to ensure that they understood the software. Following that training, we imported the first aircraft into OASES. After the first few aircraft had been imported to the system, processing the rest of the fleet was straightforward because the personnel were familiar with the process.

Heston Airlines was developing its various processes around the system at the same time that the implementation was underway. OASES, as a system addresses Figure 1

In general, OASES creates a tool that delivers everything the business needs to manage the continuing airworthiness of the aircraft. If you build your processes around the system, you don’t need to invent new ways to manage airworthiness because there is already the tool with OASES to do everything that is required by the regulations. OASES offers a structure that is useful when starting an airline.

As a start-up airline, there were lessons to be learned and OASES was a valuable tool to use in that. For example, for reliability monitoring of the aircraft, there are some very good tools in OASES, reliability reports that can be exported from OASES as well as a repetitive defect tracking module (figure 3).

“If you build your processes around the system, you don’t need to invent new ways to manage airworthiness because there is already the tool with OASES to do everything that is required by the regulations.”

LESSONS LEARNED

Having these tools has identified for us things that we need to do. Another thing is that, when we started, OASES was provided through a sub-contractor and we later transferred to the OASES contract being directly between Commsoft and Heston Airlines. Taking the data from the old system through the sub-contractor and importing it into Heston Airlines’ OASES meant some work before everything was running smoothly. The lesson was that it’s best to start with a direct contract between the airline and the software vendor. If sub-contractor services are needed the access can be granted to the sub-contractor to use the airline’s OASES software.

Figure 2

Figure 3

and preparing new employees for using the system. At the beginning, there were only a few people involved in Heston, so it took three or four months from the first contact with OASES until the induction of the first aircraft.

There was no specific need to get approval from regulators for OASES but, of course, the national authority had to approve the whole organization with its processes. So, our Continuing Airworthiness Management Organization (CAMO) was approved by the Lithuanian National Aviation Authority and the processes that work with OASES were also approved together with that.

quickly, response time is really good.

FUTURE PLANS

Heston has fleet expansion plans in the near future to double the fleet in two to three years and we see the OASES solution as a good fit for that. What we are also planning to do is to use the API (Application Programming Interface) services provided by the tool to link the OASES software with our other flight schedule management tools which will allow us to automate part of the data input from those systems directly into OASES and reduce the manpower needed to manage all of the records.

“The Continuing Airworthiness module is used to ensure aircraft are maintained in a condition for safe operation. This module facilitates comprehensive oversight of maintenance records, airworthiness directives, and service bulletins, ensuring that all maintenance activities are performed in accordance with strict regulatory standards.”

OVERVIEW OF OASES

OASES is designed to enhance the efficiency of aircraft maintenance and fleet management processes. Tailored to meet the intricate demands of the aviation industry, OASES stands out for its ability to streamline airworthiness compliance and maintenance planning processes, making it an indispensable asset for airlines, maintenance providers, and aviation leasing companies seeking operational excellence and regulatory compliance.

Production

The production module provides real-time visibility of task status and automatically generates reports on KPIs, such as budget vs actual labour expended, defects raised, and materials issued or returned. You can plan resources, from hangar level down to individual tasks. All work cards may be bar-coded, which makes it easy to capture work in progress data. As the employee number, materials used and start and finish times are recorded, it enables fast and efficient analysis of the task’s progress.

Line Maintenance Control

It integrates planning and material control functions to intelligently and automatically reserve stock or send a picking notification to stores. You can see all short-term scheduled activities, component removals and defect rectifications — forecast on a single screen, and automatically create and send LMC worksheets to the relevant workstation. You can also view defect history to identify problems faster.

Material Management

The Material Management module helps users improve the cost-effectiveness of their stock control and ensure availability when required; no waiting for parts to arrive, no delayed schedules, no loss of income (figure 5).

The Line Maintenance module enables you to integrate data from many sources (such as electronic tech logs) to improve short-term maintenance planning, and ensure defects are rectified (figure 4).

You can even check stock and issue parts on the move with the OASES mobile app. Automatically log parts in and out, use RFID for tool control, create requests for quotes, send orders and pass through to accounts for payment.

Figure 4

Figure 5

For deep coordination, analysis, and reporting across all financial aspects of the business, check out the Commercial Management module. You can accurately track and invoice labour and materials for third party work, simplify processes and analyse financials in real-time to make operational changes as needed. Commercial Management is also used for the admin processes around invoicing, cross-charging, forecasting, and reporting.

Heston primarily uses the Continuing Airworthiness and Planning modules.

Continuing Airworthiness

The Continuing Airworthiness module is used to ensure aircraft are maintained in a condition for safe operation. This module facilitates comprehensive oversight of maintenance records, airworthiness directives, and service bulletins, ensuring that all maintenance activities are performed in accordance with strict regulatory standards. It automates the tracking and management of critical airworthiness data, significantly reducing the risk of non-compliance and enhancing the safety and reliability of the fleet.

Planning

The Planning module of OASES helps optimise the efficiency of maintenance schedules. It enables planners to forecast maintenance requirements, schedule maintenance events, and allocate resources effectively, ensuring minimal downtime and maximising aircraft utilisation.

Release 11

With the latest addition to the OASES software, Release 11, powerful new functionality is added, including a completely redesigned Maintenance Control module, a new user interface, streamlined API capabilities and the new business intelligence tool, OASES Insights.

In summary, OASES stands out in the aviation maintenance software market for its depth of functionality, flexibility, and user-friendly design. By offering a comprehensive suite of tools that cover the breadth of maintenance operations, OASES empowers aviation professionals to enhance operational efficiency, ensure compliance, and ultimately, maintain the highest levels of safety and reliability in their fleets.

EDGARAS KNYZAS

Edgaras is an experienced Manager with a history of working in the aviation industry. Skilled in maintenance, continuing airworthiness and compliance, he is a qualified and experienced professional with a Degree in Aeronautical Engineering from Kaunas University of Technology. After graduating, Edgaras was Part-145 Maintenance Manager at Helisota MRO Organisation for Helicopters. He joined Heston Airlines in 2021 as CAMO Engineer, rising to Head of CAMO in 2022.

HESTON AIRLINES

Launched in 2021, Heston Airlines is a charter airline based in Vilnius, Lithuania serving as a supplier to airlines and customers in Europe, the Middle East and Africa with a fleet of Airbus A320-200, A321 and A330 aircraft. With 15 aircraft today, Heston plans to double the fleet in the next three to five years. As an ACMI and charter airline, Heston flies to Africa and Caribbean destinations in Northern winter, and mainly European destinations in Northern summer.

COMMSOFT OASES

Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention. OASES is used by 130 aviation organisations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across 6 continents. Commsoft is an MIT group company, part of the Valsoft Corporation portfolio.

VENDOR JOB CARD: COMMSOFT OASES

Paul Lynch explains the long-term commitment to aviation maintenance software that has established OASES as a successful and respected

solution

Paul joined Aspire Software from Accenture’s Aviation Practice, prior to which he was SVP of IBS Software’s Passenger Services Business. He spent ten years at SITA in a variety of global roles including Head of Delivery, as a result of which he has an in depth understanding of the Aviation IT landscape.

Aircraft IT: Your name, your job title, and the name of the business?

Paul Lynch: Paul Lynch, Group Managing Director, Aviation at Aspire Software.

Aircraft IT: How did OASES get started?

PL: Commsoft is now 50 years old and it started by providing software for Ground to Air Communications. We now position the business as OASES rather than Commsoft.

Aircraft IT: What is the guiding business principle that drives OASES?

PL: Our owner is Valsoft who acquired the business in 2020. Valsoft operates its acquired companies

through the Aspire Software division. They now own over 80 software businesses across the globe who have the same mandate. Grow profitably by delivering value to customers and remaining relevant.

Aircraft IT: What has OASES’s greatest business achievement been to date, and why?

PL: I can only speak to last few years where obviously surviving the turmoil of the epidemic and, more importantly, helping our customers to do so was a major achievement.

Aircraft IT: What have been your disappointments and what have you learned from them?

PL: OASES is a sophisticated piece of software,

providing mission and safety critical functionality to its users. With that sophistication comes complexity in the architecture and implementation of functionality. This complexity is often difficult to explain to the users who are, typically not IT experts. They do not understand how the complexity impacts software development. So, we are working on far clearer Roadmaps, Service Levels and the communication of these.

Aircraft IT: In a sentence, how would you summarize what OASES does for aircraft maintenance customers?

PL: OASES provides mission and safety critical maintenance services to CAMOs, Airlines and MROs.

“OASES is a sophisticated piece of software, providing mission and safety critical functionality to its users.”

“…Next Gen Digital MRO will be Cloud based with multiple interfaces into associated systems and with new digital only end user experiences. Machine Learning and AI will over time accelerate the provision of actions from this data.”

Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?

PL: One of the consequences of the Pandemic was the acceleration of Digital adoption, both in terms of accelerated fleet renewals and end user expectations. At the heart of this will be the enormous increase in Digital Data pushed out from new digitally enabled aircraft to ground-based systems. The expectation of the Ground Systems is that they will be able to digest the data and provide insights and actions to users in near real time. The end users will interact solely through digital interfaces.

We have partnered with Cranfield University to understand this evolution and the impact on IT systems. This

requires that Next Gen Digital MRO will be Cloud based with multiple interfaces into associated systems and with new digital-only end user experiences. Machine Learning and AI will, over time, accelerate the provision of actions from this data. We are already deploying AI tools internally to improve business efficiency. This vision underpins our roadmap and investment plans.

Aircraft IT: What do you want your customers to say about OASES.

PL: OASES delivers value today and can be trusted to deliver value into the future.

Aircraft IT: Paul thank you for your time.

“The expectation of the Ground Systems is that they will be able to digest the data and provide insights and actions to users in near real time. The end users will interact solely through digital interfaces. ”

Applying generative AI to your mission

Allan Bachan explains why it’s important to know what you want your AI to do

Deciding whether to use artificial intelligence (AI) no longer seems the most important technology question for leaders and business strategists. It’s clear AI is here to stay so, today, the big question is ‘what AI model is best for your needs?’ Without a clear understanding of exactly what your AI solution should be doing, unleashing its power may seem less like a race to the finish line and more like a stop and go commute through heavy traffic.

As you head down the AI path, a wise practice is to first perform a structured requirements

assessment. A basic chatbot (or virtual assistant), for example, can only perform a limited number of static input-output tasks while a generative AI can take over a conversation, continuously improve, and requires far less training oversight from humans. In performing your assessment, it’s equally important to also weigh the costs of mitigating risks that generative AI can introduce just as carefully as the cost of tools and development.

Generative AI means just that: that it generates something new based on a pattern it’s observed from the data it was provided. The larger the data

set, the greater variety of content the AI can generate with confidence. However, when the AI lacks confidence in its data set, that’s when you can run into trouble with generative content.

Unlike traditional AIs, a generative AI can’t say “I don’t know” so it must fulfill the request. If that request is out of scope of its language model, the generative AI may struggle to force patterns where none exist. The challenge then becomes: When you can ask an AI any question in the world, how do you keep both it and your users on track to fulfilling the purpose you set for it?

FINDING THE AI MODEL TO SUIT YOUR NEEDS

If you’ve been anywhere near a news article this past year, you may have read about flashy AI apps such as ChatGPT, which uses a large language model (LLM) to showcase its ability to learn and converse on its own.

An LLM is a neural network that contains billions of parameters and uses deep learning algorithms to mimic human understanding and teach itself. It can be trained on a massive quantity of unlabeled data, which means that a human hasn’t had to sort and label that data first — a significant advantage over other models.

There are also different sizes of language model to consider. Smaller than the generalist LLM, a fine-tuned language model takes a model that has already been pre-trained for a given task and adjusts its training to make it a more effective specialist. Even smaller still is an edge language model which has kept its data set purposely small to grant the most control and quickest response times.

For ICF’s clients, supervised training, sometimes called human reinforcement learning, of a smaller specialist model provides the reassurance that every single piece of AI training data has been vetted by a human. Edge solutions in particular also tend to be less expensive, faster to run, and they can function offline if they’re downloaded into an app. This can be critical when the rapid response time of the AI is the highest priority. A good example of edge AI is the Tesla self-driving car.

Human-reinforced AI often appeals to clients or any sector in which it is critically important to have 100% control over both response content and user-generated data. With a restricted language model, the range and flexibility of responses is limited but there is the assurance that nothing goes out to the internet that could train other open AI models. A self-supervised generative AI, on the other hand, has user-generated data in its training. The risk for some organizations is twofold: that these

“We needed to develop a use case for generative AI to help with the evolving needs of aircraft maintenance. For our simulation project, we created a single repository of a fleet’s technical and controlled manuals.”

responses, based on observations of user data, are not fact-checked and that there is no way to guarantee that user data is protected if it’s been incorporated into the LLM.

OUR EVER-EVOLVING USE CASE

We needed to develop a use case for generative AI to help with the evolving needs of aircraft maintenance. For our simulation project, we created a single repository of a fleet’s technical and controlled manuals. This included IPC, AMM, SRM, WDM etc. as well as all the internally authored procedural manuals like the GMM, TPM RSM, QCM etc. We also added all of the airport manuals for a particular station. Further, we added all of the aircraft maintenance history for the respective aircraft and the fleet type (in this case A320s) inclusive of heavy check routines, non-routines and aircraft maintenance logs defects and rectifications. Imagine this repository now having all of the data from the approved OEM sources and also the operator’s total documented experience with this aircraft and fleet type.

Next, through simulations, we created a structured method of making intelligent inquiries of this knowledge source. We asked the system “What is the recommended corrective action for a hard landing by aircraft XXX at airport YYY?” Within 15 seconds, we had a full list of actions to take, in sequence, complete with references to the approved manuals, and with some explained logic, from the data, of why that action made sense — for both the

airport and the aircraft. We then validated this with a team of aircraft maintenance engineers and technicians, and airport personnel. The level of acceptance from that team was 93% and above.

Now, is this tool ready for prime time? I would say no. There is still a lot of work to be done. Of course, we have been asking a whole lot more questions and refining as we go. More pointedly, how can each pilot reported defect which comes in on the Logbook be directly addressed. However, not all the responses are meeting full consensus with the maintenance teams and / or actions taken. Can you, though, just imagine the possibilities?

For now, that’s How I see IT…

ALLAN BACHAN

Allan is a Vice President at ICF with 34 years of industry experience as an Aviation M&E, MRO and Supply Chain solutions and systems domain expert. He is responsible for ICF’s MRO Operations and IT practice and he manages the Aircraft Commerce Consulting relationship with ICF. His experience includes managing application design, development, and full cycle implementation — from selection to go-live — for strategic clients in the MRO industry using different commercially available MRO IT products. In his career, Allan has fulfilled the following leadership roles: MRO IT practice and technical lead; MRO systems Product Principal; M&E and MRO Solutions Director and Manager of Technical Records, Maintenance Planning and Production Control.

MRO Software Directory

Key ‘at-a-glance’ information from the world’s leading MRO software providers.

IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the lives of aircraft and the processes by which they fly. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft MRO and M&E. Inevitably, there are many such developers and vendors offering solutions ranging from single function `Specialist Point Solutions’ to complete `End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best MRO software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 37 providers and the number continues to grow) survey of the market, as a preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

2MoRO

W: www.2moro.com

T: +33 (0)559 013 005

E: 2moro.sales@2moro.fr

Locations: France (HQ), Malaysia and India

NAME OF PRODUCT MARKETED

• Aero One®, Aero-Webb®, OLATU®

KEY BUSINESS/SOFTWARE AREAS

• MRO: Line, Base, Engine maintenance

• Airworthiness and Fleet Management

• Flight and Crew management

• Material Management

• ERP: Finance, Purchasing, Sales, HR

• Training

2MoRO is an aviation software development company whose software solutions are used in more than 20 countries with teams in Europe and Asia plus partners and resellers worldwide. Users include aircraft and engine manufacturers such as Airbus Helicopters, Dassault Aviation, or Safran Group, plus aircraft operators, airlines and independent MROs.

Aero One® and Aero-Webb® complement ERP solutions regarding aviation and MRO-specific needs and Aero-Webb® can also be stand-alone.

OLATU®, is a digital training platform providing A&D companies with the tools to train staff 24/7 on all aspects of In-Service Support: airworthiness management, maintenance planning and execution, logistics, and more. The training uses exercises simulating, with Aero-Webb®, concrete scenarios adapted to different generations of aircraft and with increasing complexity depending on requirements.

2MoRO is proud to offer a very dedicated customer service, as reflected by their 95% customer retention rate. They work mainly on a fixed-price basis, and are ISO 9001 certified for aviation software development, maintenance, and support.

ADSoftware

W: www.adsoftware.fr

T: +33 (0)4.50.89.48.50

E: contact@adsoftware.fr

Location: France, Thailand, South Africa, Brazil

NAME OF PRODUCT MARKETED

• AIRPACK

KEY BUSINESS/SOFTWARE AREAS

• AIRTIME — Fleet management & CAMO

• AIRSTOCK — Inventory control & Logistic

• AIRDOC — Documentation management

• AIRSTAT — Reliability and statistic reports

• AIRWORK — Time Tracking Software

ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.

ADT: Applied Database Technology

W: www.adbtech.com

T: +1 (425) 466-5013

T: +1 (614) 377-9644

E: sales@adbtech.com

Location: Bellevue, Tampa USA; Istanbul, Turkey

NAME OF PRODUCT MARKETED

• Wings NG

KEY BUSINESS/SOFTWARE AREAS

• Fleet Management

• Maintenance Engineering

• Material Management

• Production Planning

• Labor Collection, Billing

APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.

Aeroxchange

W: www.aeroxchange.com

T: +1 972 556 8500

E: support@aeroxchange.com

Location: Texas, United States

NAME OF PRODUCT MARKETED

• Aeroxchange

KEY BUSINESS/SOFTWARE AREAS

• MRO

• Supply Chain efficiencies

• Exchange of documents

• Commercial trancactions

• Procurement

Aeroxchange is the only electronic business network that supports all MRO business processes within the aviation industry for buyer and sellers. Aeroxchange provides a complete lifecycle of electronic communication from order creation to final invoice. The Aeroxchange service accelerates repair, replenishment, sourcing, inventory pooling and other critical operations in the aviation supply chain.

Aeroxchange automates the exchange of documents and information for commercial transactions. Our electronic platform dramatically reduces manual activity for transaction processed by fax, telephone and email, and increases the accuracy and timeliness of information and document exchange.

For airlines and buyers, Aeroxchange creates supply chain efficiencies for complex procurement of MRO goods.

For sellers and repair service providers, Aeroxchange creates sales channel efficiencies by broadening visibility of inventory and capabilities and streamlining the order process.

Aerostrat

W: www.aerostratsoftware.com

T: +1-888-558-2860

E: info@aerostratsoftware.com

Location: Seattle, USA

Asia Digital Engineering (ADE)

W: www.ade.aero

T: (+60)3-8660 4333

E: sales@ade.aero

Locations: Kuala Lumpur, Malaysia

NAME OF PRODUCT MARKETED

• Aerros

KEY BUSINESS/SOFTWARE AREAS

• Heavy/Base Maintenance Planning

• Capacity/Workload Planning

• Maintenance Schedule Optimization

• Maintenace Event Performance Tracking

• Heavy/Base Production Schedules

Aerostrat is based in Seattle, WA and offers one product called Aerros, a one-of-a-kind program that manages an airline’s or MRO’s aircraft maintenance schedule. Aerros enables users to optimize the maintenance program by managing various maintenance and operational constraints, which maximizes event yield, drives costs down, and enables the organization to plan proactively, not reactively.

Aerros provides robust ‘what-if’ scenario capabilities that allow users to see the effect of different variables. This aids in making sound business decisions concerning the maintenance and fleet plan. Some of these variables are maintenance programs limits, min/target/max yield, aircraft hr/cy utilization, track/requirement compatibility, and maintenance allocations. To forecast an optimal maintenance plan within an operation, Aerros also provides a Capacity Planning feature. This feature allows users to input and view vendor capacity available and labor hour demand to better manage the labor force.

Aerros also provides easy-to-navigate scenarios with drag and drop event movement and manipulation. Scenarios can be published so others (including vendors or operators) can view the plan. Aerros provides excellent system stability and reliability with standard IT practices. It is also integrationready and designed to work as an extension of a user’s existing information systems.

NAME OF PRODUCT MARKETED

• Engineering Maintenance Services (EMS)

• Digital & Innovation Services (DIS)

• Engineering Support Services (ESS)

• Component & Warehouse Services (CWS)

KEY BUSINESS SOFTWARE AREAS

• Base maintenance

• Line maintenance

• Workshop

• CAMO functions

• Component Warehouse with Asset management

Leveraging the AirAsia’s Engineering Department’s best practices and experience, ADE offers end-to-end aircraft maintenance services setting new standards of quality and innovation in the industry by leveraging the expertise of its highly skilled professional team and cutting-edge technologies.a wide range of aircraft services focused on the Airbus A320, A321 & A330 for engineering maintenance services, component and warehouse services, and engineering support services, as well digital and innovation services. ADE aims to uphold the highest standards in when it comes to professional integrity, quality, reliability, driving greater efficiencies and safety, for all of their customers at all times.

Aviation InterTec Services

W: www.aviationintertec.com

T: +1 807-625-9260

E: info@aviationintertec.com

Locations: Canada, Malta

NAME OF PRODUCT MARKETED

• RAAS

KEY BUSINESS/SOFTWARE AREAS

• Production Planning and Management

• Inventory and Procurement

• Inspection Document Management

• Reliabiliity and Performance Analysis

• Financial and Flight Operations Integration

RAAS is an MRO and CAMO software system designed to meet the needs of mid-tier commercial fleet operators. Enabling modern, high-efficiency workflows in a powerful and straightforward package, RAAS is the best fit for midsize fleets and user groups. Scalable, intelligent and 100% browser-based, RAAS includes efficiency-creating features such as automated real time airframe time updating and exchange of aircraft next due items, electronic technical dispatch, MPD/MRB driven program management and check package creation, purchase order e-approval and e-signature, integration with finance/accounting for payables or inventory value management, and of course approved paperless and e-signature maintenance processes from the hangar floor to the cockpit.

RAAS customers enjoy the benefits of a widely accessible and easy-to-use inventory management and maintenance support system that through continued use is able to reduce maintenance costs by increasing maintenance procedure efficiency, reducing held inventory, providing proof of quality for inspection escalations, and by directly reducing clerical manpower requirements. The quick deployment, ease of support, and low TCO inherent in cross-platform browserbased information systems coupled with high levels of integration, easy-to-use user interfaces, and many automated reporting and data analysis features make RAAS a leader in its field.

ASQS (Advanced Safety and Quality Solutions)

W: www.asqs.net

T: +43 1 306 1234

E: sales@asqs.net

Locations: ASQS GmbH, Vienna, Austria; ASQS Ltd., Bangkok, Thailand; Calgary, Canada

NAME OF PRODUCT MARKETED

• IQSMS (Integrated Quality and Safety Management System)

• Flight Data Monitoring (FDM) Service

• The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)

KEY BUSINESS SOFTWARE AREAS

• Quality Management Module

• Reporting Module

• Risk Management Module

• Document Distribution Module

• Emergency Response Planning Module

ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment.

The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures. IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, up-to-date regulations database, ensures legal compliance with national and international requirements and standards.

The Boeing Company

W: www.boeing.com

T: +1 206-655-2121

E: BoeingSupportandServices@Boeing.com

Location: Over 65 locations around the world

BytzSoft Technologies Inc.

W: www.bytzsoft.com

T: 001 201 270 8019

T: 0091 965 704 2657

E: sales@bytzsoft.com

Location: Over 65 locations around the world

NAME OF PRODUCT MARKETED

• Airplane Health Management

• Business Consulting

• Maintenance Performance Toolbox

• Optimized Maintenance Program

KEY BUSINESS/SOFTWARE AREAS

• Technical Content Management

• Vehicle Health Mana gement

• Maintenance Optimization Consulting

Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.

With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.

Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

NAME OF PRODUCT MARKETED

• FlyPal®-CAMO/MRO/QMS/SMS/OPS

KEY BUSINESS/SOFTWARE AREAS

• CAMO Engg.

•

•

•

•

BytzSoft

believes in shared responsibility for

safety, and they ensure that their

solution provides quality product to customers to aid them in remaining compliant with regulations at all times. The business provides value for money to their clients who use BytzSoft’s products to bring in process and data driven approaches to improve efficiency and effectivity of the employees working with airlines, charter operators, MRO’s and fleet management companies. Management of all these companies can get required data on their dashboard as well as detailed MIS reports at the touch of a finger. BytzSoft’s cloud-based web applications are scalable and deployable at a fast pace, thus reducing the implementation time and improving on margins. No matter what kind of fleet (Fixed Wing or Rotary Wing) you operate, FlyPal® can be configured to meet your needs.

Comply365

W: www.comply365.com

T: +1 (877) 366 2365

E: info@comply365.com

Location: USA

NAME OF PRODUCT MARKETED

• ProAuthor (XML-Based Authoring Solution)

• Electronic Flight Bag (EFB)

• Digital Briefing

• Document & Communication Manager

• Training Solution (LMS Learning Manager)

KEY BUSINESS/SOFTWARE AREAS

• XML-Based Authoring Solution (ProAuthor)

• Electronic Flight Bag (EFB)

• Digital Briefing Flight Release

• Document Mgmt. and Distribution Platform

• Targeted Distribution w/ Compliance Tracking

Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals.

The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications.

Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight.

Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty.

Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

Communications Software (Airline Systems)

W: www.oases.aero

T: +44 1621 817 425

E: info@oases.aero

Location: UK

NAME OF PRODUCT MARKETED

• OASES Modules

• OASES Mobile

• OASES Techlog

• OASES Cloud

• OASES Web

KEY BUSINESS/SOFTWARE AREAS

• Continuing Airworthiness

• Material, Warranty & Commercial Management

• Planning & Production

• Line Maintenane

• Complete MRO workflows

Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention.

OASES is used by 130 aviation organisations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across 6 continents. Commsoft is an MIT group company, part of the Valsoft Corporation portfolio.

Conduce

W: www.conduce.net

T: 0044 333 888 4044

E: info@conduce.net

Location: Nuneaton, UK

CrossConsense

W: www.crossconsense.com

T: +49 69 4035 7600

E: contact@crossconsense.de

Location: Frankfurt Germany

NAME OF PRODUCT MARKETED

• eTechLog8

• eCabinLog8

• eCentral8

• eTraining8

• eForm8

• eDoc8

KEY BUSINESS/SOFTWARE AREAS

• Electronic Logbook (ELB)

• Cabin Log

• Electronic Forms Designer

• Document Viewer

Conduce pioneer mobile aviation solutions.

eTechLog8 is our world leading Electronic Log Book (ELB), fully approved by multiple Airworthiness Authorities and trusted by customers worldwide.

eTechLog8 eliminates the paper technical, cabin, and deferred defect logbooks, and replaces these with an easy to use, workflow controlled mobile solution. Available on both Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems. All eTechLog8 customers report significant benefits, ranging from improved efficiency, data accuracy and consistency to faster turnarounds, all contributing to reduced costs.

Conduce also offers a fully integrated suite of companion applications, which provide mobile paperless solutions for the cabin log, CBT training, custom forms, and ensuring key documents are at your fingertips.

Conduce has a sliding pricing scale, depending on fleet size and operates as a subscription model, with one flat fee, per tail, per month covering everything: hardware, software, 24/7/365 support, mobile data, future proofed upgrades and more. There are no hidden costs. Ask us today for a tailored proposal.

NAME OF PRODUCT MARKETED

Aircraft Fleet View

ACSIS

AviationDW

KEY BUSINESS/SOFTWARE AREAS

Support and Hosting

Consulting and Data Migration

Business Intelligence solutions

App and dashboard development

CrossConsense’s portfolio runs from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS and AviationDW. As a wholly owned subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight.

AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level; also realizing well-planned and organized data migration projects for airline customers and Reporting and Business Intelligence Analytics.

Aircraft Fleet View is a user-friendly App that gives an always up-to-date view on an airline’s fleet status. It indicates AOGs, delays and other important information with the right level of detail to be useful but not crowded with information.

ACSIS is a powerful predictive maintenance software tool developed to assist any airline, operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety.

AviationDW is a managed data warehouse, tailor-made for use with your backend system, e.g. AMOS. AviationDW simplifies KPI creation based on MRO System data.

Dent & Buckle

W: www.dentandbuckle.com

T: +35 444 08300

E: info@dentandbuckle.com

Location: Iceland, Poland, USA, Singapore, United Arab Emirates

NAME OF PRODUCT MARKETED

• dent & buckle software

KEY BUSINESS/SOFTWARE AREAS

• Aircraft structural damage reporting

• Integration with MRO systems

• Mobile apps

• Integration with 8-tree dentCHECK

• 3D aircraft models

Dent & Buckle is a comprehensive system for managing complete airframe damage and repair records. It is a powerful web-based application for engineering departments, providing a 3D graphical view, advanced document handling and reporting tools. Additionally, Dent & Buckle has a mobile app available for iOS, Android and Windows devices, allowing maintenance crews and pilots to access information in real-time while on the go. With Dent & Buckle, you can easily track and manage all airframe damages, repairs, and maintenance records in one central location.

This system streamlines the repair process and improves communication between teams, ensuring compliance with safety regulations and improving the overall efficiency of your organization.

Ecmanage BV

W: www.ecmanage.eu

T: 0031(0)70 415 7120

E: info@ecmanage.eu

Location: Rijswijk, Netherlands

NAME OF PRODUCT MARKETED

• Wardrobe management system

KEY BUSINESS/SOFTWARE AREAS

• Online wardrobe management

• Controlling the ordering process of garments and accessoires

• Native app to enhance ease of use for the users

• ISO 27001 / NEN 7510 certified

• Trusted by Royal Dutch Airlines, Brussels Airlines, Eurowings and more

Ecmanage is a wardrobe mangement system for aviation companies and airlines to control the complete ordering process of workwear, personal protective equipment (PPE) and/or tools. Ecmanage takes the stress out of obtaining and delivering workwear and PPE for your company/customers. In addition, it can be as simple as you like, and can be extensively customised to your needs ander desires.

Many customers have chosen Ecmanage, such as the Royal Dutch Airlines, Brussels Airlines, Eurowings and Keulen-Bonn Airport.The main reason that these parties have chosen Ecmanage is the security of the system. Ecmanage is ISO 27001 and NEN 7510 certified.

EmpowerMX

W: www.empowermx.com

T: +1 866-498-3702

E: info@empowermx.com

Location: Frisco TX, USA

eTT Aviation

W: www.ettaviation.com

T:

E: info@ettaviation.com

Locations: Boise, ID, USA

NAME OF PRODUCT MARKETED

• FleetCycle® Execution Suite — MRO Manager (FCXM)

KEY BUSINESS/SOFTWARE AREAS

• FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL)

• Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB)

• Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS)

EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/ OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.

NAME OF PRODUCT MARKETED

• MISA: Complete Aviation Management Information System

KEY BUSINESS/SOFTWARE AREAS

• Accounting

• Maintenance

• Inventory Management

• Purchasing

• Human Resources/Payroll

The Management Information System for Aviation (MISA), is a fully integrated, and expertly supported product that provides extensive tools for an aviation company to manage all aspects of their business, including accounting, maintenance, inventory management, purchasing, flight operations, employee training, human resources, payroll, labor collection, government contracting, and flight school management.

It is a common practice for aviation companies to use multiple applications to manage their operations. Often, such applications have limited interfaces necessitating duplicate data entry — a recipe for inducing errors and decreasing efficiency. And even when interfaces exist, they can be difficult to manage and require resources to build, maintain, and support them.

MISA provides the solution

for these issues by standardizing, streamlining, and integrating business processes across all the various departments and functional areas within the company; and this integration improves the bottom line while providing employees a user-friendly and consistent application experience across the whole organization and access to real-time, comprehensive, and relevant information from a single system rather than from disparate sources. MISA boasts impressive customer loyalty as evidenced by a number of aviation companies who have used MISA as their ERP system for more than two decades.

EXSYN Aviation Solutions

W: www.exsyn.com

T: 0031-20-760 8200

E: hello@exsyn.com

Location: Amsterdam

Flatirons Solutions

W: www.flatironssolutions.com

T: +1.303.627.6535

E: info@flatironssolutions.com

Locations: Europe, Asia, USA, Middle East

FlightWatching

W: www.flightwatching.com

E: beaujard@flightwatching.com

E: contact@flightwatching.com

E: romain.blanquet@flightwatching.com

Location: Toulouse, France

flydocs

W: www.flydocs.aero

E: sales@flydocs.aero

Locations: Birmingham UK

NAME OF PRODUCT MARKETED

• NEXUS, AVILYTICS

KEY BUSINESS/SOFTWARE AREAS

• Aircraft Data Management

• Data Migration

• Data Integration

• Aircraft Reliability Management

• Predictive Maintenance

• Robotic Process Automation

EXSYN Aviation Solutions is a leading industry provider of aviation engineering and data solutions. Located in Amsterdam, the Netherlands, the team comprises of aircraft engineers with deep IT & data skills. Allowing to combine industry expertise with technology knowledge.

EXSYN’s aircraft data management platform (NEXUS & AVILYTICS) is deployed with more than 20 different airlines and MROs across 20 different countries globally. Overall, it has already integrated with more than 10 different MRO software’s and 29 different aircraft types. Combining EXSYN’s aircraft data management platform with any MRO software provides airlines and MROs the ability to not just record airworthiness and maintenance data but also drive value from their data through business optimization, maintenance costs reductions and higher fleet availability.

NAME OF PRODUCT MARKETED CORENA Suite

KEY BUSINESS/SOFTWARE AREAS

• Content Management System (CMS)

• Interactive Electronic Technical Publisher (IETP)

• Maintenance & Engineering

• Flight Operations

• Tablet Solutions & Mobility

Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on missioncritical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

NAME OF PRODUCT MARKETED

• APU Fleet Management

• Wilco data platform

• Wilco fuel saving platform

KEY BUSINESS/SOFTWARE AREAS

• APU & nose to tail predictive maintenance

• Fuel saving solutions

• Engine trend monitoring

• Aircraft data market place

• ACARS cost saving solutions

FlightWatching has a high level of expertise in Aircraft systems and data management (QAR, DAR, SAR, ACARS, ACMS). Our solutions are agnostic, do not require any HW nor SW modification and allow real time interaction with the aircraft.

Our customers are:

• MROs looking for solutions to build their own fleet management solutions

• OEMs willing to explore and collect aircraft data related to equipment behavior

• Airlines chasing solution to cut fuel burn on ground

Contact us for your customized digital solutions.

NAME OF PRODUCT MARKETED

• Aircraft maintenance records management

• Lease asset management

• Aircraft transition management

• Component & part management

KEY BUSINESS/SOFTWARE AREAS

• Aircraft maintenance records management

• Lease asset management

• Aircraft transition management

• Component & part management

flydocs is an asset management solution provider with the aviation industry’s most comprehensive solution for creating value out of aircraft maintenance data. We offer the tools and expertise that allow all industry to drive sustainable innovation to help build the future of the commercial aviation asset lifecycle.

Recognised as a global leader in digital records management, we were founded in 2007 and are 100% owned by Lufthansa Technik. With over 300 employees in multiple locations spread across the globe, we are trusted by over 78 airlines, lessors and MROs to deliver measurable long-term operational and cost efficiencies.

CLICK

IBM

W: www.ibm.com

T: +1 877-426-3774

E: ibm.biz/email_IBM

Location: IBM is incorporated in New York and has operations in over 170 countries.

NAME OF PRODUCT MARKETED

• Maximo for Aviation

• Maximo Scheduler Optimization

• Maximo Inventory Optimization

• Maximo Visual Inspection

• Maximo Monitor, Health, Predict

KEY BUSINESS/SOFTWARE AREAS

• Aircraft and Component MRO

• Aircraft Configuration Management

• Maintenance Program Management

• Supply Chain Management Line, Base and Component Maintenance

IBM Maximo® for Aviation (MfA) is an Enterprise Asset Management solution designed to manage the lifecycle of aircraft and associated equipment from first entrance into service to the retirement of complex, high-value assets where safety, compliance and availability are key to the organization’s success. This solution empowers aviation companies to streamline the scheduling and management of aircraft maintenance, ensuring regulatory compliance and minimizing aircraft downtime. The efficient execution of maintenance, repair, and overhaul (MRO) processes not only boosts flight availability but also extends the lifespan of critical components such as airframes and engines.

As part of the IBM Maximo Application Suite https://www. ibm.com/products/maximo, MfA builds on IBM’s decades of leadership in asset and operations management, providing a closed-loop model from capturing and analyzing data to enabling prescriptive maintenance actions. Specific solutions like Maximo for Aviation and add-ons bring more rapid ROI for our customers.

Ideagen

W: www.ideagen.com

T: 01629 699 100

Infosys

W: www.infosys.com

E: russell.viciedo01@infosys.com

W: www.IDMR.com

T: +1-347-565-4367

E: irevivo@idmr.com

Location: New York/Tel Aviv

NAME OF PRODUCT MARKETED

Ideagen Coruson

KEY BUSINESS/SOFTWARE AREAS

• Incident management & reporting

• Document control & policy management

• Performance monitoring

• Operation risk management

• Audit management

Used by leading aviation organizations, Ideagen Coruson is designed to ensure seamless coordination and enable a holistic approach to safety management, allowing you to optimize incident response and risk reduction strategies for long-term success. By leveraging real-time data and comprehensive insights, you can make informed decisions and implement proactive measures to enhance safety across your operations.

BENEFITS: A scalable, user-friendly and functionally rich solution that helps build a proactive and risk-aware culture, comply with regulations and improve efficiency and productivity; Organization-specific smart forms; Document management and change control; Bowtie risk module and business analytics

FEATURES: Take real control of the management and governance of quality, risk, compliance and safety across your organization. Minimize risks, anticipate problems, harness knowledge and learning and turn it into actions that will help you thrive. • Action management • Document control and policy management • Audit management • Change control

• Business process modelling and automation • Incident management and reporting • Operation risk management

• Performance monitoring

With Ideagen Coruson, embed safety management throughout your organization and promptly respond to current events while proactively analyzing trends to mitigate future risks.

KEY BUSINESS/SOFTWARE AREAS

• Insights

• Tracking

• Data Analysis

The Infosys Aerospace and Defense practice offers predictive asset maintenance solutions to enhance the airworthiness of aircraft. We use a patented knowledge system to digitize structural repair manuals and aircraft / component maintenance manuals. Our knowledge engines simplify data interpretation for maintenance and repair of metallic as well as composite structures / components.

The Infosys Asset Genome solution unifies data across operations, including performance data, fuel consumption, and wear-and-tear. It combines data from aircraft health monitoring systems, inspection reports, and Maintenance, Repair and Overhaul (MRO) records to identify issues in design, production and maintenance. Our solution boosts asset performance and extends the lifespan of assets in heavy engineering, oil and gas, and transportation industries.

Our Artificial Intelligence (AI)-based tools map recurring aircraft maintenance issues with flying conditions, altitude, temperature, and pressure, which drives predictive maintenance to eliminate malfunction and minimize service interruptions. Condition-based maintenance improves aircraft serviceability, while optimizing the frequency of scheduled maintenance.

Infosys customizes predictive maintenance models for each asset class, and establishes an alert mechanism based on criticality and business value. Our predictive models mitigate failure by identifying and prioritizing maintenance requirements. Significantly, digital manuals, inspection procedures and work scheduling boost the productivity of the aircraft maintenance team.

Our knowledge-based engineering approach and web-based tools for technical documentation accelerate recertification after MRO services.

•

• Technical Publication

• Engineering Orders

• Task Cards

• Planning

• Maintenance Programs

• Electronic Signatures

IDMR Inc. is a global leader offering enterprise SaaS and mobile solutions for content management, document distribution, electronic task cards, and e-signatures in the highly regulated aviation industry. InForm is a software engineered to provide end-to-end comprehensive business solutions integrated with leading M&E systems. InForm supports the industry leaders’ remote and mobile workforces enabling safe and efficient operations. Every day, thousands of engineers, maintenance planners, technical writers, and maintenance technicians rely on InForm for digital delivery of operational content, replacing paper-based documentation. With aviation leaders trusting IDMR, InForm is the solution of choice for several national carriers, Heli-operators, e-commerce, defense and logistics contractors, and MRO organizations.

IFS

W: www.ifs.com

T: + 613-576-2480

E: AndInfo@ifsworld.com

Locations: 60+ Worldwide

Jet Aviation Staffing

W: www.jetaviation.com

T: 1-201-637-2211

E: neil.engerran@jetaviation.com

Location: 47 Locations Worldwide

KeepFlying®

W: www.keepflying.aero

T: 1-201-490-206 / 65-9235-2654

E: info@keepflying.aero

Location: Singapore, USA, Australia

Laminaar Aviation InfoTech

W: www.laminaar.com

T: +65 6239 0150

E: contact@laminaar.com.sg

Location: Singapore, Denver, Bangalore, Mumbai

NAME OF PRODUCT MARKETED

• IFS Cloud, IFS Maintenix

KEY BUSINESS/SOFTWARE AREAS

• Fleet and Asset Management

• Maintenance, Repair and Overhaul (incl line, heavy, complex assembly, component repair)

• 3rd-party MRO bidding, quoting, invoicing, product lifecycle management, enterprise operational intelligence

IFS is a globally recognized provider of software solutions for global aerospace & defense (A&D), including airlines and fleet operators, A&D manufacturers, defense in-service support and independent MROs. IFS’s solutions support project and program-centric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationally-critical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.

NAME OF PRODUCT MARKETED

• Permanent & Direct Hire Placement

• Temporary & Freelance Placement

• Outplacement

• Staffing Marketplace

KEY BUSINESS / SOFTWARE AREAS

• Payroll Solutions

• Permanent Placement

• Temporary Placement

• Outplacement

Behind every seamless journey, is the perfect team. Since 1983, Jet Aviation Staffing has been supporting the industry’s most prominent aviation companies by attracting and placing top talent. With thousands of direct hire placements of crew members, maintenance professionals, support staff, management and executive positions, and many more disciplines, Jet Aviation Staffing continues to perfect the art of staffing. When you want to find the very best career opportunity, you can rely on a team of dedicated professionals. On behalf of their external customers, Jet Aviation Staffing upholds in-depth and extensive standards to ensure they are recommending the best talent. Dedicated to the details, Jet Aviation Staffing’s expertise ensures a perfect career opportunity match for each of their candidates and a seamless experience for their customer.

NAME OF PRODUCT MARKETED

• ATA SpXchange™

• Engine FinTwin® MRO EDITION

• Engine FinTwin® Asset Owner EDITION

• Aircraft FinTwin® MRO Edition

• Aircraft FinTwin® Asset Owner Edition

KEY BUSINESS/SOFTWARE AREAS

• AI driven ATA Spec Data Exchange

• Asset Driven MRO Profitability Modelling

• RUL Cashflow & Revenue Models

• Asset Lifecycle Credit Risk Analysis

• Asset History Data Wrangling

Some of the use cases that the platform address (and this is a growing list) include:

• Gate 0 TAT optimization — Spec2500 driven

• Ingestion of PDF records for Asset / Shop Visit creation

• Work Scope & demand prediction based on Engine profile

• AI driven Capacity Balancing — Manpower, Material

• AOG costs optimizer — Vendor Rating & Smarter Demand prediction

• Slot Sale to Induction Risk Profiler — Dynamic Cost & Profitability forecasts

• Scrap Rate predictions and USM impact

• Build Goal Optimization based on projected Asset placement(s) and RUL

• Maintenance Reserves & Rentals modelling

• Asset decision profiler — Cost & Revenue impacts

• Redelivery Management & Cost profiling (Redelivery risks, Cost impact of risks, Risks mitigation simulator etc.,)

• Maintenance Value Economics for Trade — Interest Rates, Valuation Models, Yields.

• Spec2500, Spec2000 (Ch 16, 18) AI driven data capture and transition

NAME OF PRODUCT MARKETED

• ARMS®2.5, ARMS®NS, ARMS®on the TAB, InfoPrompt 2.5

KEY BUSINESS/SOFTWARE AREAS

• Network / Commercial Planning with Optimizers

• Flight Operations / Fleet Following

• Flight Planning & Dispatch

• Crew Operations Management with Optimizers

• Maintenance, Engineering & Logistics

A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics. Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.

Lufthansa Industry Solutions

W: www.LHIND.de

T: +49 40 5070 30000

E: marketing.sales@lhind.dlh.de

Location: Germany, Albania, Switzerland, USA

NAME OF PRODUCT MARKETED

• Volabase

• iFF

KEY BUSINESS/SOFTWARE AREAS

• Process consulting / organization processes

• IT consulting (processes, technologies, infrastructure)

• MRO & Flights Ops consulting

• Program and project management

• Strategy consulting

Whether it’s about developing a company-wide digitalization strategy, networking machines, moving systems to the cloud or providing solutions and platforms for analytics and AI, using IT services to network machines or providing mobile platforms for cross-company collaboration... whenever companies want to address digitalization, Lufthansa Industry Solutions is the right partner.

Lufthansa Industry Solutions combines technical expertise with strong industry knowledge and thus support customers when they introduce new digital technologies. They characterize this as…

“We are at home in the digital world: We are digitalization.”

Lufthansa Systems

W: www.LHsystems.com

T: +49 69696 90000

E: marketing@lhsystems.com

Location: Headquarters: Germany, Locations in 16 countries worldwide

NAME OF PRODUCT MARKETED

• Lido, NetLine, SIRAX, SchedConnect

KEY BUSINESS/SOFTWARE AREAS

• Operations Solutions

• Flight Deck Solutions

• Commercial Solutions

• Finance Solutions

Lufthansa Systems is a leading airline IT provider determined to shape the future of digital aviation. It draws its unique strengths from its ability to combine profound industry knowhow with forward-looking technological expertise for more than 25 years. The company offers its more than 350 airline customers an extensive range of successful and in many cases market-leading products. These innovative IT products and services cover all of an airline’s business processes — in the flight deck, in the cabin and on the ground — and offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.

Lido – integrated solutions for every phase of the flight

NetLine – the integrated scheduling and operations solution from planning until the day of operations

SIRAX – our portfolio of integrated solutions provide 360° financial process coverage

SchedConnect – ideal codeshare connections including schedule data exchange and a central flight repository

M3 Solutions

W: www.m3-solutions.net

T: +1 888-318-4808

E: sales@m3-solutions.net

Location: Fort Lauderdale USA, Europe, Asia

NAME OF PRODUCT MARKETED

• M3 Platform – Mobile Device Synchronization and Asset Management Solution

KEY BUSINESS/SOFTWARE AREAS

• MRO Maintenance Mechanics — Device Synchronisation & management.

• Above & Below the Wing Specialists — Device (asset) management

• Device Management (SW) — Tablet, Laptop, Desktop, Scanner, Radio running MacOS, Windows, iOS & Android.

• Device Management (HW) — Charging, Access Control & Surveillance.

M3 Solutions is the company and innovator behind the powerful and versatile M3 Platform, a comprehensive hardware and software solution for portable device and content management. M3 solutions has sales and distribution offices in North America, Europe and Asia, as well as a global partner network to service customers worldwide in various environments including Airlines, Military and training.

The solution allows administrators to fully control the managing, distributing, charging, and monitoring of an organization’s portable device inventory and enables easy remote and unattended content distribution including OS, App & Content deployments, across all devices in the network, anywhere around the world, within minutes. The M3 Platform supports most laptops and tablets and can work with different device types running any OS, within the same installation. For access control, inventory management, security, privacy, user identification, content deployment, networking administration, and reporting regarding your portable devices and their content, the M3 Platform provides the ideal solution.

Motulus.aero

W: www.motulus.aero

T: +44 7932 173833

E: steven.rushworth@motulus.com

Location: Hoboken (Antwerpen), Belgium

NAME OF PRODUCT MARKETED

• Integrated Crew Scheduling (Pairings and Rostering), Tail Assignment, Network Optimization and Schedule Building

KEY BUSINESS/SOFTWARE AREAS

• Motulus Integrated Crew Scheduling (MICS)

• Motulus Tail Assignment (MTA)

• Motulus Network Optimization (MNO)

For many airlines operating costs, fuel and crew costs form a significant part of their cost base. The delivery of an efficient and robust plan whilst continuing to guarantee an excellent customer offering and employee satisfaction is critical to an airlines success, The complexity of such a plan, and its importance to an organisation makes creating schedules and operational plans ideal candidates to be solved by optimization.

At Motulus.aero we enjoy solving the problems that haven’t been solved before by deploying the next generation in optimization products. By combining pioneering algorithms with the power of cloud computing we are able to tackle these complex and large scale problems.

Specialising in crew scheduling (pairing and roster production), tail assignment and network optimization we help organisations to reduce crew costs, increase aircraft and equipment utilisation, reduce fuel and operational costs, improve revenue opportunities, increase crew and colleague satisfactions, and improve operational robustness.

Having deployed products to a number of industries Motulus had an original mission in aviation to develop innovative products for airline crew resource scheduling problems. Following successful implementations with two European airlines the teams expertise has now been stretched to solve network optimization and tail assignment problems.

MRX Systems

W: www.mrxsys.com

T: +33 6 20 43 01 27

E: contact@mrxsys.com

Location: Luxembourg/Monaco

NVable

W: www.nvable.com

T: +44 141 280 0050

E: contact@nvable.com

Location: Glasgow, UK

Output42

W: www.output42.com

T: +353 23 88682200

E: info@output42.com

Location: Ireland, Poland, United Kingdom

W: www.qoco.aero

T: +358 10 501 4001

E: hello@qoco.aero

NAME OF PRODUCT MARKETED

• Blue EYE, Blue MRO, Blue STOK

KEY BUSINESS/SOFTWARE AREAS

• Quotation & Invoicing

• Project Management & Reporting

• Work Report Automatic Generation

• eJobCard iPad App

• Logistics & Inventory Management

TThe MRX Systems software solution is a fully-integrated digital platform enabling aviation professionals to access real-time data and take control over their fleet and their operations.

Blue EYE designed for CAMO management (including eTechlog), this module enables you to keep track of the maintenance status of your fleet (including scheduled and unscheduled maintenance, AD, SB), send work orders to maintenance centres and compile all history of parts, repairs, findings in one unique environment.

Blue MRO designed for MRO management, this module enables you to digitalize maintenance process from issuing quotations, assigning jobs to technicians, reporting repairs and findings until compiling all related paperwork into one exhaustive and automatically-generated full work report.

Blue STOK enables you to link all your MRO centre operations to the associated logistics through powerful features such as demand planning, sourcing (purchases, exchanges, overhaul), invoicing and inventory management.

Blue OPS designed for Air Operators, this module enables you to manage all aspects of your operations. In one place, easily manage flight schedules, create and edit flight plans, access an updated database with all information about your crew, manage crew status and planning and allocate team members and resources to flights.

NAME OF PRODUCT MARKETED

• ConNVerge for Aviation

KEY BUSINESS/SOFTWARE AREAS

• Electronic Techlog

• Electronic Forms (Assessments)

• Document Management

• Operational Analysis

• Station Operational Compliance

The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.

CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.

The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands.

Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined.

We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.

Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

NAME OF PRODUCT MARKETED

• dent & buckle, BladeFix, CabinSurvey

KEY BUSINESS/SOFTWARE AREAS

• Software development

• Data migration

• Aviation Data and Reporting Services

• System integration

• Data Transformation

Output42 is a leading aviation software company that specializes in providing a wide range of products, IT development services, and outsourcing solutions to the industry. They have a team of experts with extensive experience in custom application development, product development, and data migration. Their solutions are designed to meet the unique needs of clients and help them achieve their business objectives.

Since 2008, Output42 has been serving major airlines worldwide and has successfully delivered numerous projects such as creating, enhancing, extending, migrating and supporting systems. They have a proven track record of delivering high-quality solutions on time and within budget. Their clients trust them for their expertise, commitment, and ability to deliver innovative and cost-effective solutions that drive their business forward.

Location: Finland NAME OF PRODUCTS MARKETED

MROTools.io, Aviadex.io

KEY BUSINESS/SOFTWARE AREAS

• Intelligent maintenance

• Data management and integrations

• Lean operations

• Digital tool management

• SaaS solutions

QOCO Systems Ltd helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data, having been a trusted partner of airlines, MROs, and aircraft OEMs for over ten years.

QOCO Systems’ solutions provide significant improvements to the industry’s complex processes. They enable our customers to achieve more by doing less and to realize time-savings in labour-intensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time information.

Solutions offered include the following SaaS solutions: MROTools.io for tool management in aircraft maintenance, Aviadex.io for intelligent integrations between collaborating players in aviation. QOCO also provides a wide range of consulting services for customers’ unique needs in the areas of digitalization, process improvement, data analytics, and more.

All this is realized by the business’s team of professionals with expertise in aviation and software development. Agility and customer-centricity is built into QOCO’s way of working, which allows them to quickly and cost-efficiently deliver solutions that fulfill the customer’s real needs.

Ramco Systems

W: www.ramco.com

T: +91 44 2235 4510

E: contact@ramco.com

Location: 21 offices worldwide

NAME OF PRODUCT MARKETED

• Ramco Aviation M&E Solution, Ramco Aviation MRO Solution, Ramco Anywhere Apps, Ramco flyMORE

KEY BUSINESS/SOFTWARE AREAS

• Maintenance & Engineering

• Maintenance, Repair & Overhaul

• Mobility Solutions

Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform.

Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; HyperConnected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform

Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on business-critical activities, while the solution processes transactions and decision support, based on intelligent rules. Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.

RecoSense Infosolutions

W: www.recosenselabs.com

T: +1 206 451 350

E: Info@recosenselabs.com

Location: United States, Canada, India

REDiFly

W: www.redifly.com

T: +41 43 555 31 65

E: las@redifly.com

Location: Switzerland (HQ), Ireland

ROTA.technology Inc.

W: rota.technology

T: +1 321 710 7682(ROTA)

E: info@rota.technology

Location: Melbourne, FL USA and global

NAME OF PRODUCT MARKETED DocuSense

KEY BUSINESS/SOFTWARE AREAS

• AI Transformation & Content Intelligence Solution

• Intelligent Document Processor

• Maintenance, Repair & Overhaul

• Automate Maintenance Audit

• Compliance Management

RecoSense offers an AI-powered platform for document analysis and data centralization. The platform powers Process Automations and Compliance Management with MROs in the Aviation Industry. RecoSense works as an Engineering partner with customers to build enterprise-specific solutions.

Automate processing of manuals, process forms, M&E/MRO Records, job cards - Routine/Non-routine even handwritten, Logbooks, EOs, Technician reports, SFR’s, compliance and inspection reports, etc. with context and extract key Aviation metrics for analysis.

The NLP-backed DocuSense platform swims through millions of documents to extract and consolidate the most relevant, insightful information to obtain valuable investment data. It will automate the process, which might take 1000s of manual hours to process, thus reducing Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces.

The platform does not only evaluate the data but also can understand context through RecoSense’s unique knowledge graph.

NAME OF PRODUCT MARKETED

• REDiFly Pilot Log

• REDiFly Tech Log

• REDiFly Cabin Log

• REDiFly Command (Ground System)

• REDiFly Core (Integration Module)

KEY BUSINESS/SOFTWARE AREAS

• Full Electronic Technical Logbook

• Digitization of paper process

• Data harvest, storage & analytics

• Maintenance and scheduling integration

• CAME & compliance support

• Defect management

REDiFly delivers a sleek and modern Electronic Technical Logbook. We are an independent, data-driven company that offers bespoke software solutions for the aviation industry. We provide a comprehensive framework that can integrate with an airline’s current systems, including MRO, flight scheduling, and crew management, amongst others.

What does REDiFly do? REDiFly works with the key people involved in digitizing a client’s current paper-based aircraft technical logbook. In doing so, the solution increases levels of safety and regulatory compliance, streamlines flight-toground connectivity and enables digital archives of secure and searchable aircraft records. REDiFly provides a seamless intersection between flight operations and aircraft maintenance to minimize communication errors while maximizing the efficiency of daily operations.

What makes REDiFly different? It is an independent company that applies a user-centric approach by working closely with customers through the onboarding, trial and go-live phases of an implementation. Its flexibility means that REDiFly adapts to a client’s current processes rather than the other way around.

NAME OF PRODUCT MARKETED

• Consulting, MXF Software, PDS(Process Development System) and custom applications

KEY BUSINESS/SOFTWARE AREAS

• MRO IT Software Implementations

• MRO IT Software Upgrades

• MRO IT Software Support/Managed Services

• MX Long Range Planning

• MRO IT Custom Software Development

With MRO systems projects and support spanning both the military and commercial markets ROTA brings proven experience to all sides of aviation. Our team has been embedded for years in the business functions we support. In both military and commercial. Specializing in system implementations and upgrades ROTA brings deep knowledge of aviation business processes, integrated into custom built software, to provide not only all testing documentation but also leave customers with a full manual of SOPs moving forward. Aside from upgrades ROTA has completed a number of data projects from cleaning up aircraft configuration to system security overhauls. After these upgrades or projects, training and ongoing admin support can be provided for any MRO IT needs.

Seabury Solutions

W: www.seaburysolutions.com

T: +353 860 621311

E: mkt@seaburysolutions.com

Locations: Ireland, Argentina, Australia, Canada, Germany, Kenya, Korea, Netherlands, Philippines, and the USA

NAME OF PRODUCT MARKETED

• Alkym, EPAS, eAuthority

KEY BUSINESS/SOFTWARE AREAS

• Technical Operations

• CAMO

• MRO

• Performance Analytics

• Regulator Applications

Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Capital. Seabury Solutions has built its reputation in the market by delivering industry leading aviation IT solutions catering for some of the largest airlines across the world, down to the smallest operators. We have built upon decades’ of aviation expertise in-house, to leverage this knowledge into a suite of products, that enhance the decision making process for Airlines, Regulators and MROs.

With a truly global reach, the network of offices are located in Argentina Australia, Canada, Germany Ireland, Kenya, Korea, Netherlands, Philippines, and the USA. Our integrated aviation software range from Maintenance Systems for Airlines & MROs, Safety Management Software for Aviation Authorities and a range of performance analysis tools within the Enterprise Performance Analysis System (EPAS) Suite. The suite includes modules for Route Profitability, Maintenance Performance, Contract & Invoice Verification Budget Planning, Fuel Planning and Distribution Channel Performance.

Sensus Aero

W: www.sensus.aero

E: furkan.ozgunaydin@sensus.aero

Location: Dariaus ir Gireno st. 21A, Vilnius, LT-02189, Lithuania

NAME OF PRODUCT MARKETED

• Sensus Maintenance, Repair and Overhaul (MRO)

• Sandglass

KEY BUSINESS SOFTWARE AREAS

• ERP

• Time Tracking

• Quoting

• Planning

• Contract Management

• Human Resources

• Customer Portal

• Line Maintenance

Sensus Aero Maintenance, Repair, and Overhaul (MRO) is an advanced ERP solution, specifically designed for MRO base and line maintenance and designed around best practices in LEAN operations. It encourages greater efficiency through the identification and creation of processes requiring less human time and effort. The Sensus MRO platform is a module-based system, which is highly customizable to match individual client requirements. Using Sensus MRO software, aviation service professionals can streamline their productivity at the lowest cost and remain competitive in a consolidating market.

Cloud enabled data management: The maintenance software system utilizes cloud computing benefits and is accessible from any device or location. Sensus MRO is the premium choice for MRO aviation organizations that want to enable cloud technology but are not prepared to replace an entire ERP system. Sensus MRO software implementation is fast and easy, and is designed around specific business needs that allows the user to undertake smaller projects, or wider, full scope implementations.

Swiss Aviation Software

W: www.swiss-as.com

T: +41 61 582 72 94

E: marketing@swiss-as.com

Location: Basel, Switzerland; Miami, FL, USA; Singapore; Tokyo, Japan

NAME OF PRODUCT MARKETED

• AMOS

KEY BUSINESS/SOFTWARE AREAS

• Material Management

• Engineering

• Planning

• Production

• Maintenance Control

• Component Maintenance

• Commercial

• HR

• QA

• Financial Management

• Mobile suite

• Flight simulators

• Multi-entity functions

Swiss-AS positions itself not as a pure software house, but as a company tightly linked to airline business. Being in touch with active aircraft maintenance on a daily basis and therefore able to capture MRO trends at a very early stage, Swiss AviationSoftware unites more than 30 years of IT experience with profound MRO expertise and offers its customers a functionally unsurpassed and technologically state-ofthe-art maintenance system. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. To date, over 190 customers from all over the world steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software solutions worldwide. The ever growing ‘AMOS community’ ranges from pure operators, major charter, regional and low-cost carriers up to large airline groups and MRO providers — proof that AMOS is fit for any environment, regardless of size or geographical origin.

TRAX

W: www.trax.aero

T: +1 305.662.7400

E: sales@trax.aero

Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia

NAME OF PRODUCTS MARKETED

• eMRO

• eMobility

KEY BUSINESS/SOFTWARE AREAS

• Engineering & Planning

• Production & Shop

• Technical Records & Reliability

• TRAXDoc Document Control

• Supply Chain Management

• E-enabled Aircraft Capabilities

• Aircraft Mobility apps

• Maintenance Mobility apps

• Paperless Maintenance

• Warehouse Mobility apps

TRAX is the global leader in the aviation industry for MRO ERP software, with over 200 airlines and MROs using their products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility. Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.

TrustFlight

W: www.trustflight.io

T: 44 (0) 330 229 0219

E: info@trustflight.io

Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey

NAME OF PRODUCT MARKETED

• Tech Log, Task Cards

• Digital Logbook

• CAMO (service)

• Aircraft Registry (service)

KEY BUSINESS/SOFTWARE AREAS

• Aircraft log books

• Aircraft maintenance task cards

• Digital and paperless working

• CAMO support

• Aircraft Registry support

From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office.

Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations.

Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible. Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.

Ultramain

W: www.ultramain.com

T: +1.505.828.9000

E: sales@ultramain.com

Location: Albuquerque, New Mexico, USA

NAME OF PRODUCT MARKETED

• ULTRAMAIN® v9™ M&E / MRO

• ULTRAMAIN Mobile Mechanic™

• ULTRAMAIN Mobile Inventory™

• ULTRAMAIN ELB™

• ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management

KEY BUSINESS/SOFTWARE AREAS

• Maintenance & Engineering

• MRO

• Military Maintenance

• Maintenance Planning & Scheduling

• Paperless Customer Care on Mobile Devices

• Electronic Technical Logbook

Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software

Veryon

W: www.veryon.com

T: +1-800-747-4560

E: marketing@veryon.com

Location: USA, Canada, UK, India

Vistair Systems

W: www.vistair.com

T: 01454 550663

E: info@vistair.com

Location: United Kingdom and USA

Web Manuals International

W: www.webmanuals.aero

T: +46 (0)40 694 10 40

E: info@webmanuals.aero

Location: Sweden, USA

Yonder

W: www.yonder.info

T: +41 43 215 27 94

E: contact@yonder.info

Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED

• Veryon Tracking, Veryon Tracking+, Veryon Diagnostics, Veryon Publications

KEY BUSINESS/SOFTWARE AREAS

• Fleet Management

• MRO Management

• Inventory Management

• Flight Operations

• Defect Analysis

• Guided Troubleshooting

• Technical Publications

Veryon is the leading provider of aviation software and information services, supporting a global network of more than 75,000 aircraft maintenance professionals and over 7,600 customers in nearly 150 countries worldwide. We help everyone from airlines and MROs to rotary operators and OEMs get their aircraft more uptime. Challenges like unscheduled repairs, part availability, and excessive paperwork lead to too many aircraft spending too much time on the ground. And that leads to needless delays, endless back and forth, and lots of wasted money. The key to more uptime is having a better technology platform to manage everything from maintenance and operations to manuals and diagnostics.

That’s why thousands of aircraft operators, 25% of the worldwide commercial fleet, and over 100 OEMs all rely on Veryon. And it’s why customers have been able to achieve an average 23% improvement in aircraft downtime cost. Veryon. Let’s get you more uptime.

NAME OF PRODUCT MARKETED

• DocuNet

• SafetyNet

KEY BUSINESS/SOFTWARE AREAS

• Aviation Document Management (All format types inc. PDF, XML, S1000D, I Spec 2200)

• Electronic Flight Bag (EFB)

• Document Management and Distribution Platform

• Maintenance & Engineering

• Flight Operations

• Compliance Tracking

• Form Creation and Management

• Aviation Safety Management Software

Vistair provides document, safety, and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to aviation organizations. Combining technology, development expertise and service delivery, Vistair’s suite of aviation technology solutions provides both commercial airlines, aerospace and defense organizations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviors, which fundamentally drives a safer organization.

Document Management: DocuNet is the aviation industry’s leading end-to end document management solution, providing a coherent, single point of control for editing, publishing, distributing, and viewing all operational documentation. It provides the flexibility to access documents via the web and mobile devices and can also manage documents in all formats.

NAME(S) OF PRODUCT(S) MARKETED Web Manuals

KEY BUSINESS/SOFTWARE AREAS Monitoring Authoring Editing Publishing Distribution

Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry.

Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year.

We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency.

In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems.

The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.

NAME OF PRODUCT MARKETED

• Yonder

KEY BUSINESS/SOFTWARE AREAS

• Smart Documentation Management

• Knowledge Management System

• Workflow-based Content Distribution

• Compliance Tracking

• Content-based Learning

Smart, fast, reliable — Yonder empowers you to take the next step in information management. Yonder leverages the full potential of digitalization by offering you a solution built around dynamic content rather than static documents, creating a modern, user-centric experience. As well as providing intelligent solutions for operations manuals, guidelines, regulations, and standards. Yonder brings operations manuals and aircraft manufacturer documents together in one place. The solution’s smart documents make life much easier for aircrews and ground staff alike: Dynamic content: Moving beyond PDFs — Yonder is a digital solution that works with dynamic content, not static documents. Create user-specific profiles to make sure your staff always get the right information at the right time. Personalized change updates: Let specific user groups know an update has been made as soon as it is effective — and even ask for a read receipt if required. Native offline app: all your content available anytime, anywhere.

But Yonder has many advantages for document managers too: Smart workflows: Revision- and document-specific workflows enable authorized users to trigger, discuss, check and approve changes effortlessly in fully-integrated solution. Automate manufacturer revisions: Manuals from Airbus, Boeing, Embraer and other OEMs can be imported and revised automatically — even when they’ve been customized by the operator. Compliance connector: Content can be linked with the underlying regulations and standards (FAA, IOSA, EASA, etc.). That way, a workflow is automatically triggered whenever these change, ensuring full compliance by customers at all times.