Aircraft IT Operations V13.2 Summer 2024

AIRCRAFT IT Operations

Fuel Management at Volaris

Engaging pilots and leveraging data

K-MILE: Digital document management

ASAP: Optimum aircraft performance

LUFTHANSA SYSTEMS: AI for better operations decisions

SKYNET: Keeping control of Operations

OFFBLOCK: Better communications for crews

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By

AIRCRAFT IT Operations

Publisher/Editor

Ed Haskey

E-mail: ed.haskey@aircraftit.com

Telephone: +44 1273 454 235

Website: www.aircraftIT.com

Chief Operating Officer

Scott Leslie

E-mail: scott.leslie@aircraftit.com

Copy Editor/Contributor

John Hancock

E-mail: john@aircraftit.com

Magazine Production

Dean Cook

E-mail: deancook@magazineproduction.com

AircraftIT Operations is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2024 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

COMMENT

Aircraft IT Operations: IT solutions for aviations and how they have worked in airline service

WORDS: ED HASKEY

Flying aeroplanes is a complex process with multiple considerations at every level. It is very unlikely that any aircraft today could leave the ground without IT systems. Whether for flight planning, fuel and emissions management, crew scheduling, weather and turbulence avoidance, compliance with regulations and much more, it all requires technology to ensure that flying is as safe, sustainable and efficient as possible.

In this issue, we have a range of articles to give readers insights into how these processes work and examples of them working in practice with airlines. Our case study from Thai cargo carrier, K-Mile is about documentation and how the airline changed from paper to a state-of-the-art digital documentation system as well as the benefits that change delivered. From Volaris, we have a case study about how the airline implemented a data driven fuel and emissions management tool and how engaging pilots at the heart of fuel management has ensured a continually improving fuel strategy that embraces pilot feedback. Air Astana reveals the challenges of implementing an EFB in a challenging environment and how they were overcome. We also have articles that look into how the IT on

offer today works and where it is applicable. From OffBlock we learn how a small app can improve the working lives of crews; leveraging the power of IT to simplify communications around crew management and planning. There is also an article from Lufthansa Systems introducing an AI assistant ensuring that operations controllers always have the right information and that it’s properly prioritized to support the best decision making. From SkyNet Aviation, there is an article about a solution for not only keeping in control of operations but also managing the whole business to optimize profitability. The article from Automated Systems in Aircraft Performance Inc. (ASAP) shows how a good EFB solution can take account of all factors that contribute to aircraft performance for optimum operations.

In a bumper crop of Vendor Flight Logs, you can learn about the motivations and inner workings of Yonder, Ideagen, Honeywell Connected Aerospace, eTT Aviation and AVTECH Sweden. And, of course, we have the regular round-up of news and technology developments: plus, the comprehensive ‘Operations Software Directory’. Aircraft IT Operations: how the best solutions work and user experiences of them.

The best office in the world, deserves the best EFB solution.

06 Latest News and Technology updates

Keep up to date with the changing world of IT.

40 CASE STUDY: Volaris engages pilots in fuel reductions

Marco Antonio Charles, OCC, Applications and Fuel Snr Manager and Luis Fernandes San Miguel, Fuel Efficiency Manager, both at Volaris

How Volaris, using data-driven fuel management tool and engaging pilots through feedback, has improved its fuel strategy.

50 VENDOR FLIGHT LOG: AVTECH Sweden

In the first of our Q&A pieces, Martin Aguirre, Key Account Manager, AVTECH Sweden, completes his ‘Flight Log’ for Aircraft IT.

52 HOW IT WORKS: Applying AI to improve the operations controller’s job

Laszlo Kovacs, Senior Product Owner — AI & Data Analytics, Lufthansa Systems

Lufthansa Systems’ AI assistant for operations controllers to help them analyze data, understand what it means and take appropriate decisions for action.

58 VENDOR FLIGHT LOG: eTT Aviation

In the second of our Q&A pieces, Sonja Aletter, COO, eTT Aviation, completes her ‘Flight Log’ for Aircraft IT.

CONTENTS

60 HOW IT WORKS: The Integrated Aviation Operations Hub

Jon Davis, Founder and CEO and Paul Chevalier, General Manager at SkyNet Aviation

An introduction to SkyNet Aviation that provides software and services to help aviation businesses and airlines stay in control of operations and their whole business, end-to-end.

66 WORLD ACCORDING TO IT & ME

Paul Saunders, Senior Director of Product Management at the combined organization of Comply365 and Vistair

A brief history of our relationships with IT and where it might be going

68 CASE STUDY: AIR ASTANA

Piotr Surowiecki, Manager Operations Support at Air Astana

Overcoming the challenging environment for EFB Management in Central Asia

74 VENDOR FLIGHT LOG: Honeywell Connected Aerospace

In the third of our Q&A pieces, Karen Miller, GM, Honeywell Connected Aerospace, completes her ‘Flight Log’ for Aircraft IT.

76 HOW IT WORKS: Better crew planning and communication

Laura Blank, Product Manager, OffBlock

Small things make a big difference to airline performs, including simplifying communications around crew management and planning.

80 VENDOR FLIGHT LOG: Yonder

In another of our Q&A pieces, Miha Kukovičič, Marketing Manager, Yonder, completes his ‘Flight Log’ for Aircraft IT.

82 CASE STUDY: Digital documents are more than a PDF on an iPad at K-Mile

Pattaraporn Jantarasamee, Head of Quality, K-Mile and Emil Ahlgren, Director of Operations APAC, Web Manuals

When K-Miles needed to update their document management they went the whole way and implemented a state-of-the-art digital system: here’s how it went.

90 VENDOR FLIGHT LOG: Ideagen

In the last of our Q&A pieces, Michelle Mimms, Senior Marketing Manager, Ideagen, completes her ‘Flight Log’ for Aircraft IT.

92 HOW TECHNOLOGY WORKS: Continually growing and adapting at ASAP

Brandon Gatica, Global EFB Consulting Manager at ASAP

How ASAP EFB solutions take account of all the factors impacting aircraft performance to ensure that users can operate at optimum.

98 Operations Software directory

A detailed look at the world’s leading Operations IT systems.

New Vendor joins Aircraft IT Operations

It seems that in every issue now we are able to announce new vendors who have joined Aircraft IT This issue we welcome DeltaXML.

DeltaXML helps the aerospace, aviation and defense sectors accurately find and represent change in complex documents and data. If you’re using documentation for maintenance or operations, DeltaXML can help compare and merge your complex content, such as manufacturers’ manual updates with proprietary documentation. Where compliance and safety are paramount, aerospace, aviation and defense businesses and organizations need an accurate and reliable method for finding and merging change, that can be configured to specifically work with their content. Complex comparisons can be configured to give automatic results such as ignoring specific changes, moving

content and content order as well as being able to write the users’ own bespoke transformations. DeltaXML are world leaders in finding change in complex tables and the only solution that offers comparison of diagrams and illustrations. Their processing engine can be built into a customer’s CCMS or workflow or application code to automate processing. Available on premise or within a customer’s secure cloud infrastructure. DeltaXML’s team of experts work with all stakeholders to successfully meet complex and varied requirements from inception through to a more accurate and efficient comparison result.

Welcoming DeltaXML to Aircraft IT, COO Scott Leslie said, “In the increasingly complex environment of aviation, a solution such as that offered by DeltaXML is sure to attract a lot of interest and will add a valuable capability to what we offer readers and followers of Aircraft IT.”

Take real control of aviation safety management with Ideagen Coruson

Minimize risks, anticipate problems, harness knowledge and learning and turn it into actions that will help you thrive.

Action management.

Document control and policy management.

Audit management.

Change control.

Business process modelling and automation.

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Incident management and reporting.

Operation risk management.

Performance monitoring.

EMPOWER YOUR PILOTS TO AVOID THE AVOIDABLE

SITA eWAS

Our weather application provides more than 40,000 pilots with enhanced weather situational awareness today to anticipate adverse weather phenomena and efficiently plan their flights, creating a safer and more comfortable travel experience for crew and passengers alike.

Web Manuals acquires ManualAI to develop AI-driven solutions

At the start of April 2024, Web Manuals, a world leader in digital documentation for the aviation industry, announced that it has advanced its offering with the acquisition of ManualAI Sweden AB, a company specializing in AI-based search technology based in Gothenburg. Aiming to improve safety by enabling pilots and crew to navigate manuals as easily and intuitively as possible, acquiring ManualAI will support Web Manuals to integrate bespoke AI functions into its digital documentation system.

Martin Lidgard, CEO, Web Manuals, said: “We are actively working to evolve our technology and acquiring ManualAI will be pivotal as we start to incorporate AI functions into our product offering. This strategic move underscores our unwavering commitment to innovation and technological advancement, putting us at the forefront of cutting-edge solutions. Acquiring ManualAI is testament to our growth trajectory and affirms our reputation as a steadfast, leading brand. Thanks to the quick integration of both business and software, we plan to deliver Web Manuals’ first AI function by Spring 2024. Supporting our aviation customers to drive operational efficiency and reduce time spent on managing compliance tasks, ManualAI’s AI functionality will help us to deliver a first-class solution.”

Martin-Lidgard

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Yonder ISO 27001 re-certified

Recently, Yonder completed its ISO 27001 recertification audit, a crucial step for upholding certification standards. Originally embarking on the ISO 9001/27001 certification journey in 2020, the company developed its risk and asset management tools from scratch, leveraging internal software for documentation and organization.

During the recent recertification audit, an intriguing shift in perspective occurred. Instead of a traditional checklist-style evaluation, the audit evolved into a constructive dialogue. It was during this discussion that the auditor proposed transitioning from a bottom-up approach to risk management to a top-down perspective.

This change in approach brought about a profound realization regarding the concept of ‘interested parties.’ While previously overlooked, understanding the interests of various stakeholders revealed a more comprehensive understanding of

Yonder began to consider the broader implications and stakeholders affected by these risks. This elevated perspective highlighted the necessity of holistic risk assessment. By identifying and analyzing risks from a top-down viewpoint, Yonder gained insight into the interconnectedness of risks and the stakeholders involved. Although this approach might yield a smaller number of risks, it offers a better understanding of which parties are impacted and interested in mitigating specific risks.

Ultimately, the audit experience underscored the broader value of such processes beyond mere certification. It served as a catalyst for reducing blind spots and enhancing overall risk management practices. Yonder now views audits as invaluable opportunities to refine their approach, emphasizing the importance of strategic investments in time and resources for long-term success.

▪ XML-based content management

▪ Manage entire fleet in one system

▪ Minimize data redundancy

▪ Single-source publishing

▪ Compliance management with IQSMS connector

OASES Announces Launch of ‘Release 11’: A Major Upgrade for OASES Users

OASES, provider of airworthiness MRO software for the aviation industry, was proud to announce, at the end of March 2024, the launch of OASES ‘Release 11’, marking a significant update to its aviation software suite. This latest version delivers new features and enhancements in functionality, security, and user experience, tailored for airline operators, MROs, and aircraft engineering firms.

OASES Insights, a new feature in ‘Release 11’, transforms vast amounts of operational data into actionable intelligence. This analytics tool enables users to uncover patterns and trends, supporting data-driven decisions that can reduce downtime, cut costs, and pre-empt issues for engineering teams and management alike. Designed for ease of use, its intuitive interface and robust dashboards make advanced data analysis accessible to all users.

Release 11 introduces cutting-edge integration technologies, enhancing the connectivity between OASES and various software and services. These innovations provide quicker, more dependable, and effortlessly scalable integration solutions. With OASES Workflow, developing new integrations is significantly faster, offering customers enhanced flexibility in selecting complementary systems to use with the OASES platform. Additionally, the introduction of OASES Gateway, an API framework,

allows third-party software vendors to securely and directly integrate with OASES. This increased integration flexibility means OASES users can more easily connect with other essential systems and processes in their daily operations, leading to time savings and a reduction in human error.

The updated Maintenance Control module offers a simplified, visual approach to planning maintenance activities, enhancing operational efficiency and reducing downtime. This module allows users to manage work orders, assess materials, and plan resources effectively, ensuring a seamless integration with flight schedules. With ‘Release 11’, OASES is now more convenient and secure, with browser-based support, multi-factor authentication (MFA), SSL/TLS encryption and a strengthened cybersecurity framework, for

comprehensive threat protection.

The introduction of OASES Academy fosters a learning community among users, industry experts, and the OASES team. Members gain access to exclusive webinars, FAQs, and in-depth courses on OASES and the aviation industry, simplifying the training process for new employees and enhancing the skills of current staff.

“The Release 11 upgrade represents a significant step in our company’s journey,” said Paul Lynch, Group Managing Director. “We’ve worked tirelessly with our customers to understand their needs and build an upgrade that adds significant enhancements to their daily operations.”

OASES showcased Release 11 at two special customer events, being held in Dubai in April 2024 and Barcelona in May 2024.

For 50 years, OASES has been at

the forefront of providing innovative software solutions that streamline operations, improve efficiency, and enhance the customer experience in the aviation industry. ‘Release 11’ embodies our dedication to excellence and innovation in aviation.

Commsoft OASES: Commsoft’s

Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention. OASES is used by 130 aviation organizations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across six continents. Commsoft is part of the Valsoft Corporation portfolio.

Norse Atlantic implements CrossConsense’s Aircraft Fleet View

was pleased to announce the signing of a strategic contract with Norse Atlantic Airways (Norse). This partnership marks a significant milestone for both companies. For Norse as it solidifies its commitment to operational excellence and efficiency, and CrossConsense is proud to announce the acquisition of another client who relies on the expertise of its developers. Leveraging the feedback and collaboration with existing clients, CrossConsense has developed Aircraft Fleet View into a versatile, intuitive, and easily understandable solution that is ready for additional modules based on market demand.

As part of the collaboration, Norse will be implementing CrossConsense’s cutting-edge Aircraft Fleet View solution, a powerful tool designed to

enhance overall operational performance. This state-of-the-art system will provide Norse Atlantic Airways with real-time insights into their aircraft fleet, enabling them to make data-driven decisions and streamline their operations.

Axel Christ, Managing Director of CrossConsense, expressed enthusiasm about the collaboration, stating, “We are delighted to join forces with Norse, who has been our AMOS Support customer for quite a while to elevate their fleet management capabilities. Aircraft Fleet View is an easy-to-use and robust solution that will empower Norse Atlantic Airways with unparalleled visibility into their operations, ultimately contributing to enhanced efficiency and costeffectiveness.”

Ahmad Abu Nima, Vice President of Technical Operations at Norse, stated, “The AFV App will give our team the ability to have full visibility of our fleet status and fleet issues any time, live and simultaneously. This has made our work more efficient and reduced the amount and time of communication to inform and activate the different stakeholders in the business.”

Aircraft Fleet View from CrossConsense offers real-time tracking and gives users the possibility to get a quick insight into the state of their fleet, a range of aircraft or a single aircraft without logging in to a mighty MRO system. Aircraft Fleet View will allow Norse to proactively address maintenance issues, optimize flight planning, and improve overall fleet performance. This collaboration is a testament to Norse’s dedication to staying at the forefront of technological advancements in the aviation industry. The partnership with CrossConsense is expected to drive increased efficiency and reduce operational costs.

Norse: Norse Atlantic Airways, founded by CEO and major shareholder Bjørn Tore Larsen in March 2021, is an airline specializing in low-cost, longhaul, direct flights to a range of exciting destinations on the intercontinental market, offering passengers more opportunities and flexibility to explore the world. Headquartered in Arendal, Norway, Norse Atlantic ASA, a publicly traded company listed on the Euronext Expand Exchange in Oslo, Norway, is the parent company of Norse Atlantic Airways AS and Norse Atlantic UK LTD. Norse Atlantic Airways AS holds two

Air Operator’s Certificates (AOCs), one in Norway and one in the UK. Norse fleet includes 15 modern, fuel-efficient, and more environmentally friendly Boeing 787 Dreamliners that serve destinations including New York, Los Angeles, Miami, Orlando, Washington, Boston, Barbados, Montego Bay, Bangkok, Oslo, London, Berlin, Rome and Paris. The company’s first flight took off from Oslo to New York on 14th June 2022.

CrossConsense

: Founded in 2002, Frankfurt Germany-based CrossConsense offers its customers in the commercial aviation industry, highly skilled services, designed to buttress their productivity and uptime performance, based on sound knowledge in the areas of maintenance, engineering and logistical support. CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS (tool for predictive maintenance), AviationDW (tool that supports airlines to get an overview over all KPIs the airline is interested in) and the Approval App. It is an ISO9001 certified operation. As a wholly owned subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight. CrossConsense is dedicated to helping airlines to achieve their goals through the application of innovative technology solutions.

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British Airways becomes the first UK airline to introduce two nextgeneration real-time weather apps

In early April 2024, British Airways became the first UK airline to roll out two next-generation weather apps, to provide pilots and the airline’s flight planning teams access to real-time weather data, allowing them to better plan and mitigate the impact of weather on any intended flight route, in the moment. Currently, teams rely on manually produced weather reports that are generated earlier that day. With access to the new apps, pilots

and flight planning teams will be able to assess the impact of weather changes in real-time to better plan and adapt flight paths, making more operationally efficient decisions.

The first app will give the airline’s pilots streamlined access to weather data from The Weather Company, offering comprehensive insights into weather conditions along flight paths both before departure and while in the air. Additional updates will utilize

onboard Wi-Fi connectivity* to support real-time in-flight weather updates, further improving its functionality. The airline’s Integrated Operations Control center — the operational hub that keeps the airline running smoothly, will also have access to an app that — in the future — will work in conjunction with the new technology available to pilots, giving them precise information on weather changes.

René de Groot, Chief Operating Officer at British Airways, said: “It’s exciting that we’ll be the first UK airline to combine the technology of both apps, which will allow us to make even better operational decisions in the moment using real-time data. These applications represent a step-change in the quality of weather information we receive and, in the future, will enable pilots to collaborate in real-time during a flight with operational colleagues on the ground, allowing faster decision-making for a variety of issues like diversion planning and recovery.”

The technology has been developed and configured to meet the exact needs of British Airways’ extensive route network, providing benefits across its short and long-haul operations, and is being introduced ahead of the busy summer season.

This substantial investment is part of British Airways’ £7bn transformation program, as it continues to focus on increasing the use of new technology across its operation. Earlier this year, the airline introduced a new Electronic Aircraft Maintenance (eLog) system

for engineering teams, replacing a paper-based system, which allows the immediate transfer of data from the aircraft to engineers within seconds, meaning any required parts can be pre-ordered to help to resolve issues more quickly.

The app that will be used by pilots is called Guidor, provided by SkyConseil. The app that will be used by flight planning teams is called WSI Fusion.

British Airways: As a global airline and the UK’s flag carrier, British Airways has been flying its customers to where they need to be for more than 100 years. The airline connects Britain with the world and the world with Britain, operating one of the most extensive international scheduled airline route networks together with its joint business, codeshare and franchise partners. In September 2021, British Airways launched its sustainability program, BA Better World, committing to put sustainability at the heart of everything it does and with a clear roadmap to achieve net zero carbon emissions by 2050. British Airways is a founding member of the airline alliance oneworld, which serves around 1,000 destinations across the globe. British Airways flies to destinations in more than 75 countries. Its principal place of business is London, with its main home at Heathrow Terminal 5.

*Wi-Fi is available on all of the airline’s Gatwick fleet and more than 80 per cent of British Airways’ Heathrow fleet, rolling out to 100 per cent by the end of 2025. Read the full story on Aircraft IT Website

Guru2 now integrated with PPS CrewBriefing App

In mid-April 2024, Flygprestanda announced that its Guru2 performance app is now integrated with the PPS’s CrewBriefing application from AIRSUPPORT. The new app-to-app integration is designed to save time and enhance safety for airlines and business jet operators. By simplifying the process of calculating Aircraft Performance and M&B, the integration offers hassle-free solutions for both Operations and flight crews.

Smooth data transfer for accurate performance metrics

Ensuring speedy performance calculations, whilst minimizing errors and improving overall flight safety, essential flight plan data transfers from PPS’s CrewBriefing app to Guru2 with the click of a button. The data transferred is Flight number, departure, destination, fuel, weather and more.

Compatibility across mixed fleet Guru2 and the integration support various aircraft types, including Business jets, Regional Aircraft, Airbus and Boeing, and is therefore ideal for mixed fleets: making training programs, audits and management more efficient.

User-friendly visual graphics

Guru2’s user-friendly design and intuitive interface make it easy for pilots and flight crews to compute and access important performance data. The clear visual graphics improves situational awareness and makes quick decision-making easy.

Optimizing operations, reducing costs, and enhancing safety

In summary, integrating Guru2 with PPS’s CrewBriefing app simplifies operations, cuts costs, and improves safety.

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TrustFlight Announces Integration with FL3XX into its Leading Electronic Tech Log

TrustFlight Ltd., a technology innovator focused on digitization of the aviation industry, announced in mid-April 2024 the integration of FL3XX, the complete aviation management solution for sales, dispatch, crew, maintenance, reports, and management, into its industry-leading Electronic Tech Log (ETL) solution. The integration, enabled by TrustFlight’s Integration Platform, will ingest FL3XX flight data including flight, passenger, and crew information, directly into TrustFlight’s ELB to eliminate time-consuming data entry and associated errors.

“TrustFlight was founded on three principles— increasing safety, reducing risk, and ensuring compliance,” said Karl Steeves, CEO, TrustFlight. “With the integration of FL3XX, we’ve made the Electronic Logbook (ELB) process even easier so

pilots can skip the manual entry and focus on flying. Additionally, operators can be certain that there are no journey log errors or overruns on duty, so compliance requirements are always met.”

With the integration, information already entered in FL3XX will populate in TrustFlight’s Electronic

Logbook (ELB), reducing pilot workload by auto-completing required fields with readily available data. Additionally, as soon as onboard documents are completed by the flight crew, they’re immediately available to the operations team with bi-directional syncing. When the flight is completed, actual take-off and landing times, crew duty times, or details of fuel usage are automatically exported into FL3XX. The integration ensures that aircraft records are kept up-to-date and accurate, which is often a challenge for operators running disparate systems across their organization.

“We’re excited to continue our relationship with TrustFlight,” said Paolo Sommariva, CEO, FL3XX. “We have already worked with TrustFlight on creating an integration for their Safety Management

System, TrustFlight Centrik, and the integration with their Electronic Tech Log (ETL) is a welcome addition for our global user base.”

TrustFlight: TrustFlight is a digital technology innovator that specializes in the aerospace and aviation domain. The company’s best-in-class solutions and services provide an added layer of safety, efficiency, and insight to everyone involved in the operation and maintenance of aircraft. With over 80,000 active users, TrustFlight’s industry-leading suite of solutions inludes an Electronic Logbook (ELB), Safety and Quality Management System (SMS/QMS), Reliability Analytics software, the innovative MEL Manager, and aviation Technical Services for continuing airworthiness. Originally founded by two commercial pilots, TrustFlight has grown to become a global firm supporting a wide variety of airlines, airports, regulators, maintenance providers, and business aviation operators around the world. To learn more, visit

www.trustflight.com and follow @ TrustFlight on LinkedIn and X.

FL3XX: FL3XX is the leading web and app-based aviation management platform that stands at the forefront of innovation in the aviation industry.

Specializing in Part 135, Part 91, Trip Support, Medevac, and Cargo operations, FL3XX offers the most intuitive software solution that serves as the foundation for sales, operations, maintenance, and management teams to excel in their day-to-day functions. With a global network of over 200 operators across all continents already benefiting from its capabilities, FL3XX also integrates with a market-leading number of services that enable operators to save significant work hours each month, thereby boosting productivity and profitability. FL3XX operates out of its headquarters in Vienna, Austria, with a local presence in Europe, North Americas, and Asia.

Read the full story on Aircraft IT Website

WeatherWatch including Significant Weather Alerts

When weather forecasts indicate conditions surpassing your predefined thresholds, the OpsControl WeatherWatch module enhances your situational awareness, confronting the complexities of changing weather. It promptly informs your team with real-time alerts displayed on your screens and sent to your chosen email recipients.

deviation and notification/alerts

Jet2.com selects StorkJet to drive operational and fuel savings through data

Leading leisure airline Jet2.com announced in late April 2024 that it has partnered with StorkJet to implement a range of data-driven technologies that enable the airline to continue its growth strategy, by optimizing aircraft performance and flight operations.

The UK’s third largest airline has chosen StorkJet’s AdvancedAPM and FuelPro products, which will provide Jet2.com with real-time data and analysis that can be used to achieve even greater operational efficiencies and fuel savings. As well as also helping to reduce emissions and costs, the technology is adjusted to different aircraft, providing bespoke feedback to multiple departments, including flight crew.

Over 90 aircraft in the Jet2.com fleet are being supported with StorkJet’s innovative solutions,

including aircraft in the company’s Airbus and Boeing fleets. AdvancedAPM automatically provides Jet2.com with highly precise performance factors, allowing for improved fuel planning accuracy during daily operations.

FuelPro is StorkJet’s web-based dashboard which provides fuel analysis for all stages of flight, including planning, taxi, take-off, climb, cruise, descent, and landing. The software allows multiple departments from flight planning right through to flight deck to simulate any flight scenario and precisely estimate the saving potential during every minute of the flight.

Captain Barry Comerford, Head of Flight Operations Technical at Jet2.com said: “We are very pleased to have selected StorkJet, as their innovative solutions will play an important role in

enabling us to continue developing our operational efficiency. AdvancedAPM and FuelPro will help us identify and measure additional marginal gains through data driven analysis, further improving our operation and helping us reduce emissions too.”

Renata Niedziela, StorkJet CEO, said: “We’re thrilled to work with Jet2.com to provide our expertise and data-driven insights to optimize their fuel usage and enhance their overall operational efficiency. This partnership is a proof of the effectiveness of our technology and our commitment to creating sustainable solutions for the aviation industry.”

Jet2: Jet2.com is the UK’s third largest airline, providing leisure flights from 12 UK airports to sun, ski and leisure city destinations across the

Mediterranean, Canary Islands and Europe. Renowned for its industry-leading approach to customer service, Jet2.com was voted Which? Travel Brand of the Year 2023. Its sister company, Jet2holidays, specializes in the provision of package holidays and is the UK’s largest tour operator. Jet2holidays was also recognized as Which? Travel Brand of the Year 2023, and all Jet2holidays customers have Jet2.com flights included as part of their package.

StorkJet: StorkJet helps airlines save fuel and reduce CO2 emissions by utilizing data coming from the aircraft since 2014. With a strong research background, based on reinvesting 60% of the turnover in R&D and several EU research grants, the company developed the most precise aircraft performance models on the market. With this technology, StorkJet has optimized over 6,8 million flights. StorkJet’s software portfolio consists of: AdvancedAPM, Aircraft Performance Monitoring for accurate fuel planning; FuelPro,

Saudia Academy Partners with Gozen Digital Aviation, Deploys Simorg as Digital Training Solution

At the very start of May 2024, Gozen Digital Aviation (GDA) was pleased to announce their partnership with Saudia Academy, the training division of Saudia Airlines — the Kingdom of Saudi Arabia’s flag carrier. Saudia Academy has selected GDA’s Simorg software as its preferred training management solution with implementation set for May to enhance training efficiency across the organization.

Devran Gozen, Chairman of GDA, highlighted the strategic importance of this collaboration, stating “Our mission at Simorg is to elevate aviation training through innovative solutions. We appreciate Saudia Academy’s trust in Simorg, which reinforces our dedication to excellence in aviation training.”

Mert Yagci, GDA’s Commercial Director, added,

“We are pleased to see Simorg emerging as the digital platform of choice in our industry. It is a true pleasure to welcome Saudia Academy to Simorg’s growing community.”

Capt. Ismael S. Alkoshy, CEO of Saudia Academy said: “The launch of this Digital Training Solution is a testament to our dedication to remain at the forefront of training technology. This strategic expansion reflects our commitment to meeting the dynamic needs of the regional market. We are not just enhancing our capacity; we are actively contributing to the dynamic growth of the training demand expertise in the Kingdom and beyond.”

This partnership between Gozen Digital Aviation and Saudia Academy represents a strategic commitment to drive digital progress in aviation training and enhance standards.

SIMORG®: SIMORG® is an end-toend and integrated training management software tailored for simulator centers and flight schools. It integrates features such as scheduling, training management, maintenance, compliance, inventory management and reporting to support the operational needs of flight training organizations.

Gozen Digital Aviation: Gozen Digital Aviation (GDA) focuses on creating advanced digital solutions for the aviation industry, while also managing the digital strategies of leading companies in the market. GDA creates high functionality softwares through the expertise gathered from multiple verticals of aviation. The company is currently dedicated to developing software in

segments such as flight operations, training center management, aviation security, ground handling operations, crew scheduling/aircraft management, flight/trip planning and aviation finance.

Saudia Academy: Saudia Academy is a Strategic Business Unit of Saudi Arabian Airlines Corporation and is considered the only Advanced Aviation Training Center in the Kingdom of Saudi Arabia. The academy provides training in all aviation fields including Flying, Inflight Service, Flight Safety, Aviation Security, Aircraft Maintenance, English language, leadership training, Ground Operations, Customer Service, Aviation Management Courses and more. The academy provides professional and quality aviation Global commercial air carriers. The and certificate programs.

Republic Airways successfully launches NAVBLUE’s N-Flight Planning solution, first phase of a long-term collaboration for OCC solutions

At the beginning of May 2024 — NAVBLUE and Republic Airways, one of the largest regional airlines in North America, successfully launched NAVBLUE’s N-Flight Planning (N-FP) solution, marking the completion of the first phase of the technology collaboration between both companies. After an extensive phase of planning, testing, training and practice sessions, Republic Airways airline is now using N-FP on its entire fleet of Embraer 170/175 aircraft, which will bring added value to the airline by optimizing for minimum flight time, fuel burn or total cost. N-FP is part of NAVBLUE’s suite of operational solutions designed to optimize flight operations by enabling flight dispatchers to rapidly compute flight plans while considering payload, aircraft performance, current weather, and air-traffic constraints.

Marc Lemeilleur, CEO of NAVBLUE, added, “We are thrilled to help Republic Airways successfully launch N-FP. This is a testament to the hard work and dedication of both the Republic Airways and NAVBLUE teams. Our innovative solutions are designed to streamline operations, optimize resources and increase productivity, and we are confident that Republic Airways will see significant benefits from this implementation. We look forward to continuing our collaboration and supporting Republic Airways in their technology transformation journey.”

Paul Kinstedt, Republic Airways Senior Vice President and Chief Operating Officer, said, “The successful implementation of N-FP is a significant milestone in our strategic collaboration with NAVBLUE. It’s a great start and gives us

ELECTRONIC FLIGHT BAG

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momentum heading into the next phase of the project. For this project to succeed, we need the entire team working together to keep the promises we’ve made to one another in terms of schedules and functionality. The FAA, our partners, our crews and our passengers need to know that this transition will maintain our unyielding commitment to safety, enhance operational efficiency, improve situational awareness and deliver a better travel experience. Those are very high but essential expectations, but I am confident we’ll meet them. We look forward to the continued rollout of the NAVBLUE suite of applications”.

The launch of N-FP is the first step in Republic Airways adoption of NAVBLUE’s Digital Operations Control Centre (OCC) solutions. The next phase of the collaboration will involve the implementation

of NAVBLUE’s N-Ops & Crew (N-OC) solution, which will provide Republic Airways with a single solution for both operations and crew management, allowing the airline to better automate, manage, and optimize crew schedule planning, day-of-ops crew control, crew training and qualifications and crew mobile access.

NAVBLUE: NAVBLUE is a leading services company, wholly owned by Airbus, dedicated to Flight Operations solutions and services for airlines and aircraft operators, on the ground and onboard. The business combines aircraft manufacturer expertise, flight operations knowhow, and agile development to enhance operational efficiency, optimize resources, and increase productivity, for a safe and sustainable aviation. NAVBLUE delivers a reliable, optimum, and customized user experience to more than 600 customers worldwide, in a

range of areas, including digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, and Performance Based Navigation (PBN). The business employs 500 staff spread across the world, with offices in Canada, France, Poland, Singapore, Sweden, Thailand, UK, and US, and representatives in several other countries across the globe. Republic Airways: Founded in 1974, Republic Airways is one of the largest regional airlines in the United States. Operating a fleet of more than 215 Embraer 170/175 aircraft, Republic Airways offers a scheduled passenger service with 900+ daily flights to 80 cities in the United States and Canada. The airline provides fixed-fee flights operated under its codeshare partners’ brands: American Eagle, Delta Connection, and United Express. The airline employs more than 6,000 aviation professionals.

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2022 with the implementation of SkyBreathe® Analytics, we have achieved significant fuel savings. We have decided to take this partnership further by adopting the latest innovation from the platform, engaging pilots in applying fuel-efficient initiatives at the right time during the flight. We are convinced that bringing SkyBreathe® OnBoard will further improve PAL’s operational performance.”

“During the flight, pilots are busy performing many tasks, and it’s hard to know which, when, and how to apply fuel best practices. SkyBreathe®

OnBoard results from years of dedicated R&D and collaboration with pilots to build an app that can push relevant and timely notifications on fuel-saving opportunities for good and quick decision-making without additional workload. We are honored that Philippine Airlines has become our first customer in Asia-Pacific to adopt SkyBreathe® OnBoard.” Says Alexandre Feray, CEO of OpenAirlines.

“We trust Philippine Airlines’ capacity to elevate fuel efficiency efforts and achieve remarkable savings.”

As the aviation industry continues to devote attention to sustainability and efficiency, collaborations like the one between Philippine Airlines and OpenAirlines attest to the transformative potential of digital solutions in shaping a greener future for air transport.

Philippine Airlines: Philippine Airlines (PAL) is the Philippines’ flag carrier and only full-service network airline, as well as the first commercial airline in Asia. PAL’s fleet of Boeing, Airbus, and De Havilland aircraft operate scheduled nonstop flights out of hubs in Manila, Cebu, Clark, and Davao to 33 destinations in the Philippines and 39 destinations in Asia, North America, Australia, and the Middle East. PAL’s network includes island-hopping flights to fabulous beach resort destinations, high-tech hubs and eco-tourism havens among the 7,641 islands of the Philippine archipelago, as well as ultra-long-haul transpacific and transpolar flights linking Southeast Asia to the East Coasts of the United States and

Canada. Known for its hallmark heartwarming and gracious service anchored on “Buong Pusong Alaga” (wholehearted care) embodying Filipino hospitality at its best, PAL also supports the global economy through air cargo and charter services, while serving the travel needs of overseas Filipinos as well as businesspeople, tourists and families from all over the world.

OpenAirlines: OpenAirlines is a French clean-tech company comprising a team of highly qualified mathematicians, aeronautical engineers, data scientists, pilots, IT experts, and aircraft performance specialists who operate from its bases in Toulouse, Hong Kong, Miami, and Montreal. They are specialized in developing digital technology to help airlines achieve their sustainability and emissions targets. They developed SkyBreathe®, a comprehensive eco-flying platform for airlines to reduce fuel costs and CO2 emissions, today used by 66 airlines worldwide, including Air France, easyJet, DHL, Norwegian, IndiGo, flydubai, and Atlas Air.

FLYHT and MBS officially partner to enable data loading solution to fully comply with new security requirements

FLYHT Aerospace Solutions announced in mid-May 2024 a partnership with MBS Electronic Systems GmbH & Co. KG (‘MBS’), a leading provider of secure data loading solutions that enable compliant avionics software maintenance and safer flight operations. The two companies have been collaborating to develop a secure wireless avionics software and onboard data loading solution, and announced the official partnership to bring that solution to the market.

Stated William Cecil, Senior Sales Director at FLYHT, “Airlines are seeking airborne data loading and data transfer solutions that meet new cyber security requirements. This partnership exemplifies FLYHT’s ‘best of breed’ technology strategy and we’re excited to combine MBS’ data loading technology with FLYHT’s industry first 5G AFIRS

Edge platform hardware. With our combined expertise, we have created a streamlined, secure turn-key solution for airlines based on a single unit that gives airlines a fast path to complying with aircraft software security requirements and improving maintenance efficiency.”

Added Thomas Nicholls, Technical Lead at MBS, “As a leader in the secure portable data loader field, we have seen increased demand from airlines for a “plug-in” onboard data loading solution that meets the guidance of ARINC 645-1 for software distribution and loading. Together with FLYHT, we look forward to serving this growing need among the airlines.”

FLYHT and MBS plan to showcase the new solution to airlines at upcoming shows, including the Aircraft Commerce MRO & Flight Operations IT Conference — EMEA in Amsterdam, June 4-5, 2024 (2024 Airline & Aerospace MRO & Flight Operations IT Conference EMEA — Aircraft Commerce (aircraftcommerceevents.com).

The AFIRS Edge is an aircraft interface device (AID), connecting aircraft data with electronic flight

bag (EFB) applications and providing airlines with Wireless Quick Access (WQAR) capabilities, all while serving as a gateway on the aircraft for critical real-time information and onboard data storage. The Edge also serves as a data port for FLYHT’s actionable intelligence services, such as fuel management, aircraft health monitoring, real-time engine data reporting and airport gate performance monitoring. Further, when coupled with a real-time IP satellite connection, the Edge enables weather data customers to work with airlines to implement FLYHT’s weather solutions for enabling enhanced weather forecasting capabilities, providing more accurate and timely warnings of extreme weather, and in the detection and avoidance of contrail generation.

FLYHT Aerospace Solutions Ltd.: FLYHT provides airlines with Actionable Intelligence to transform operational insight into immediate, quantifiable action, and delivers industry leading solutions to improve aviation safety, efficiency, and profitability.

unique capability is driven by a suite of patented aircraft certified hardware products, AFIRS™. Solutions include an aircraft satcom/ interface device that enables cockpit voice communications, transmission of aircraft data both while inflight via satellite and post-flight via 5G,

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real-time aircraft state and fleet status analysis, and preventative maintenance solutions. FLYHT’s hardware products can also be interfaced with FLYHT’s proprietary relative humidity sensors to deliver airborne weather and humidity data in real-time. FLYHT is headquartered in Calgary, Canada, and is an AS9100 Quality registered company. For more information, visit www.flyht.com.

MBS Electronic Systems GmbH & Co.KG: Based in Gilching, Germany, MBS provides the e-enabled data loading system of choice for many of the world’s largest and most prestigious airlines. With innovative technologies and unrivalled customer support and cooperation, MBS continually improves their product features and adapts to the changing requirements of the industry. MBS provides a secure, cost effective, reliable data loading solution with a total commitment to quality and customer satisfaction. For more information, visit www.mbs-electronics.com.

Read the full story on Aircraft IT Website

more information go to flyht.com

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World2Fly Goes Live with Flightman Cabin Manager to Streamline Operations

World2Fly announced in late May 2025 that it has gone live with Flightman Cabin Manager. Optimizng the passenger experience is a key component of World2Fly’s Digital Strategy. World2Fly has deployed the Flightman Cabin Manager suite of products to automate cabin crew operations and improve the passenger experience.

Based out of Palma de Mallorca, World2Fly operates long-haul routes from Madrid to leisure destinations, such as Punta Cana (Dominican Republic), Cancun (Mexico) and La Habana (Cuba). The airline operates a fleet of A350 and A330 aircraft.

Flightman Cabin Manager is a cloud-based solution that provides cabin crew with real-time access to critical information, including passenger manifests, seat maps, and service orders. The

application also allows cabin crew to manage passenger requests, such as meal orders, seat changes, and special assistance.

“We are excited to be working with Flightman to improve our cabin operations and provide our passengers with a better experience,” said Alvaro Coromina, IT & Innovation Director of World2Fly.

“Flightman Cabin Manager will help us to be more efficient and effective, and it will give our cabin crew the tools they need to provide excellent service and optimise the passenger experience”.

World2Fly is the first airline in Spain to implement the Flightman Cabin application. The airline is confident that the application will help it to improve its crew reporting, reduce costs, and improve Passenger Relationship management.

World2Fly: World2Fly was founded in 2020 by

reliable, and affordable travel experience.

Flightman: Flightman is a leading provider of cloud-based software solutions for the airline industry. The company’s products are used by leading airlines worldwide to manage their flight operations, cabin operations, and crew management. Flightman is committed to providing its customers with innovative and efficient software solutions that help them to improve their operations and provide a better passenger experience.

REDiFly customers Slagboom en Peeters benefit from an integrated journey log

Slagboom en Peeters approached REDiFly in 2023 experiencing several issues, negatively impacting the efficiency of their operation. Many of these issues came from outdated paper processes and so a plan was put in place to address these problems through the implementation of the REDiFly eTechlog. The main three issues were as follows:

Delayed Aircraft Status

Updates: Netherlands-based Slagboom needed real-time information on the status of their aircraft stationed in Saudi Arabia. The reliance on paper records, which took days or even weeks to process, caused significant delays.

Inefficient Communication:

Line maintenance issues were sent from paper tech logs to hangar verbally or via text. As operations grew, Slagboom required a contracted CAMO and a standardised, efficient method to relay defect information to mechanics.

Need for Integrated Journey Log: With a highly variable flight schedule, Slagboom En Peeters needed an integrated journey log to allow for immediate scheduling and changes to flight plans.

Based in Teuge, Netherlands, Slagboom en Peeters Aerial Surveys delivers high-quality aerial photography services, using their fleet of aircraft and advanced camera systems.

A spokesperson for REDiFly stated, “It’s been great to work so closely with everyone involved and to develop a bespoke solution tailored to this operator’s specific needs.”

ASQS and Beams Technology launch the Ai Co-Analyst: Redefining Aviation Safety through Automated Risk Identification in iQSMS

ASQS, a leading global provider of integrated aviation quality and safety management solutions (QSMS) was pleased to announce, in late May 2024, the launch of a new revolutionary iQSMS feature — the Ai Co-Analyst. Developed by Beams Technology, a forwardthinking AI insights provider, in close cooperation with ASQS, the Ai Co-Analyst promises a fundamental shift in the way companies approach hazard identification from incoming reports.

The aviation industry prioritizes safety above all else. This ensures the protection of human life and the smooth functioning of global air travel. Safety Management Systems (SMS) integrate safety into every aspect of an aviation organization’s operations, enabling operators to address safety risks systematically and proactively. Central to this process is the collection and analysis of safety reports, which is essential for identifying and managing hazards and risks. However, the

challenge lies in analyzing extensive data in real-time to pinpoint risks and predict future threats. A task that exceeds human capabilities and the point at which AI steps in to assist.

To facilitate the hazard identification process and transform aviation safety by significantly improving the ability to analyze large volumes of safety reports and data in real time, ASQS, recognized worldwide for its innovative and proven aviation quality and safety management solution iQSMS, has joined forces with Beams Technology, a Berlin-based forward-thinking insights and artificial intelligence company, to bring the groundbreaking Ai Co-Analyst to life.

The Ai Co-Analyst integrates seamlessly with iQSMS, empowering aviation organizations to proactively identify and mitigate potential safety risks, ensuring compliance with regulatory standards and elevating overall operational safety.

“Our mission at Beams is to empower safety

analysts to adopt proactive and predictive approaches to risk management,” said Alan Sternberg, Co-Founder and CEO at Beams Technology. “By combining ASQS’s leadership in aviation safety and risk management software with Beams’ cutting-edge AI technology, we are providing the aviation industry with a robust and forward-thinking solution. Together, we are setting new standards for safety and innovation.”

This cutting-edge technology automatically identifies hazards in incoming reports, and provides key insights and updates on the current status of identified risks. The Ai Co-Analyst also maps hazard correlations, and highlights connected hazards and their combined likelihood of occurrence, enabling a better understanding of safety events and facilitating predictive analysis for additional risk assessments that need to be performed based on current events.

provides detailed information on when and where hazards primarily affect the operation, which fleets are most exposed, and provides access to similar events in the past. The innovative “AI Spotlight” feature further delivers high-level summaries that highlight areas of concern for top management briefings.

In addition to these features, the Ai Co-Analyst

“The Ai Co-Analyst is definitely the most revolutionary feature released in any safety management system (SMS) software globally within the last decade,” said Günther Schindl, Co-Founder and CEO of ASQS. “We empower iQSMS users through analytical capabilities that deliver unprecedented insights into safety data. The Ai Co-Analyst will help iQSMS users to take significantly better qualified decisions within a shorter period of time. All of this is only possible through the collaboration of our incredible IT Team and our amazing cooperation partner, Beams Technology”.

Elite Jet Transforms Operations with Web Manuals

Elite Jet, a leading business jet company, navigated a complex landscape of regulatory changes and fleet evolution. Seeking to uphold the highest standards in aviation and embrace digital transformation, they turned to Web Manuals in 2022 to streamline their air documentation and aircraft manuals.

Implementing a comprehensive document management system has allowed Elite Jet to upgrade its manuals and documentation while saving valuable resources. Tomáš Drobník, Deputy Compliance Monitoring Manager (CMM) and Safety Manager (SM) at Elite Jet, shares their journey of transforming operations with Web Manuals.

Streamlining Complexity with Web Manuals

Adopting Web Manuals initially presented challenges, especially when adapting existing aviation manuals to new setups. Tomáš recalls that implementing Web Manuals was initially complicated, but the setup process was surprisingly straightforward as it was assisted by the Support team. Elite Jet successfully integrated its existing manuals and documents into the system, quickly overcoming initial challenges.

Driven by the need for efficiency, Elite Jet embraced Web Manuals to optimize its operations. Tomáš explains, “The reason for

implementing Web Manuals was the need for effectiveness because we understood that the administrative tasks were taking a lot of time and resources for us.”

Web Manuals’ focus on effectiveness resonated with Elite Jet’s dynamic environment.

“Especially in a bizjet company, there are frequent changes within the fleet during the season and throughout the year,” says Tomáš. “It’s good to use the Web Manuals system to handle a lot of administrative behind those changes.”

Web Manuals has streamlined the overall document management process challenges for Elite Jet. “We can cover more changes during a specific time,” notes Tomáš. “When a new aircraft arrives, it’s more straightforward and easier for us to implement all the changes.”

The Web Manuals system provides a more efficient way to revise all the new changes in the manuals. The editors and readers can easily access the specific modifications in the documents, facilitating navigating long and complex aviation manuals. Furthermore, effective communication across the company has been significantly enhanced with Web Manuals, serving as a vital tool for distributing information. Tomáš emphasizes the importance of this feature, stating, “It’s easy to communicate the changes to the authorities and within the company itself. It’s very important for us to have a tool to easily spread the information through the company.”

Navigating Aviation Compliance with Ease

Compliance is a top priority for Elite Jet, and Web Manuals is key to simplifying this critical aspect of their operations. With Web Manuals, Elite Jet can easily set up documents, link regulations to specific manual sections, get alerts when updates occur, and stay compliant with major and regional regulatory standards.

Tomáš explains, “The next step for us is to include the compliance libraries because we need to follow the rules and be compliant. It’s a very time-consuming process to cover all the rules, and the system will make it more efficient”.

Unwavering Support

The assistance from Web Manuals has been instrumental in Elite Jet’s success. The Support team in Web Manuals has guided them during complex processes and helped them with expertise. “The support has been perfect, and it’s a crucial part of the process. When we had some issues importing the new documents, there was always help for us, so it was perfect,” he says.

With Web Manuals, Elite Jet is well-equipped to achieve its goals, constantly evolving and making operations more efficient and compliant. Elite Jet’s journey with Web Manuals showcases how embracing innovative solutions can drive efficiency, streamline operations, and ensure compliance in the ever-evolving world of aviation flight manuals

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Malmö-based Web Manuals has Euro-vision as it dominates EMEA, surpassing 100 bizav customers in the region

With 102 business aviation customers in EMEA alone, eight of which signed in 2024, Web Manuals announced in late May 2024 that it is solidifying its position as the leading digital document management provider

Representing more than half (55%) of the company’s total business aviation customer base (187) and 16% of the global Web Manuals community (643), EMEA-based business aviation organizations are driving the digital revolution. In fact, out of all the organizations onboarded by Web Manuals since January 2024, more than 50% have been from Europe, further highlighting the region’s growing commitment to digital processes.

Julia Larsson, Director of Operations EMEA, Web Manuals, said: “Our steep upward growth trajectory reflects our quality service and first-class digital solution, designed to increase efficiency and streamline safety management.

“Beyond this, an increasing number of business jet operators are starting to recognise the importance of using a digital documentation system. As regulators like the FAA begin to mandate Safety Management Systems (SMS), that help identify and

assess risks, the role of digitalization has become central to aviation safety — not just in Europe but around the world. We are proud to support more than 600 organizations globally to take the next step and incorporate digitalization into their compliance processes.”

As of May 2024, Web Manuals’ total global client base is 643. The company is headquartered in Malmo, Sweden, and has offices in New York, San Diego, Singapore and Sydney.

Julia Larsson

Skyside becomes first customer of Web Manuals Amelia AI Honeywell to acquire Civitanavi Systems to strengthen autonomous operations offerings in aerospace and expand European footprint

In late May 2024, Vienna-based aircraft management and charter company, Skyside GmbH became the first customer to integrate Web Manuals Amelia AI, the revolutionary AI-search function for safety and compliance management.

Jonas Conrad, EFB-Admin at Skyside GmbH, said: “Web Manuals has consistently provided us with effective digital documentation solutions since 2020. Committed to being at the forefront of technology, we are excited about their latest AI-search function, Amelia.

“Managing a vast array of safety, operational, and compliance documents can be challenging. With Amelia, we anticipate a significant enhancement in our ability to quickly find crucial information. By leveraging Amelia’s innovative AI capabilities, we expect to reduce our workload and streamline document management processes. This will not only boost our efficiency but also allow us to focus more on critical tasks, ensuring safety remains our top priority. Web Manuals Amelia AI is set to revolutionize our operations, enabling us to perform our duties more effectively and stay ahead with new technological advancements.”

Martin Lidgard, CEO and founder of Web Manuals, said: “The Skyside team has long supported Web Manuals and we are pleased to deliver our game changing technology, Amelia, to our longstanding partners. This signing marks a significant step in our growth trajectory. We look forward to making safety and compliance simple for a growing number of aviation organizations through our advanced AI solution.”

Web Manuals Amelia AI was released in the Web Manuals Core 2024.3 update, launched in April 2024.

In late March 2024, Honeywell announced the intention to acquire the entire share capital of Civitanavi Systems S.p.A. Honeywell will initiate a voluntary tender offer to acquire all outstanding shares of Civitanavi and the acquisition will further strengthen Honeywell’s capabilities to help its customers create autonomous operations in aircraft and other vehicles. It also supports Honeywell’s alignment of its portfolio around three compelling megatrends, including the future of aviation and automation. Together with Civitanavi, Honeywell will be able to offer a broader set of technologies to its customers across the globe, whether they are traditional operators seeking to increase the autonomous capability of their existing fleets or are new entrants in the Advanced Air Mobility space. The transaction is expected to close in the third quarter of 2024, subject to customary closing conditions

Civitanavi is a leader in position navigation and timing technology for the aerospace, defense and industrial markets. Both Civitanavi and Honeywell have a successful history of developing innovative inertial navigation solutions, which can track the position and orientation of a vehicle by using accelerometers, sensors and gyroscopes. Civitanavi’s product offerings of inertial navigation, geo reference and stabilization systems will complement technologies in Honeywell’s existing navigation and sensors business. Civitanavi specializes in highperformance Fiber Optic Gyro technology that Honeywell has not previously offered in its navigation portfolio.

“By integrating Civitanavi’s inertial technologies and sensors across Honeywell’s existing commercial, military, space and industrial platforms, our customers across the globe will now have access to a more

robust portfolio of aerospace navigation solutions in support of their journey toward autonomous operations,” said Honeywell Aerospace Technologies President & CEO Jim Currier.

“With this acquisition, we will be able to immediately expand our offerings to customers in the European Union through Civitanavi’s navigation solutions, a capability we intend to further build out in the near-term. We look forward to adding this critical technology to our portfolio to help accelerate the growth of our Aerospace business. We are excited to welcome Civitanavi’s talented workforce as our newest Honeywell Futureshapers,” Currier added.

Honeywell: Honeywell is an integrated operating company serving a broad range of industries and geographies around the world. The business is aligned with three powerful megatrends — automation, the future of aviation and energy transition — underpinned by the Honeywell Accelerator operating system and Honeywell Connected Enterprise integrated software platform. As a trusted partner, Honeywell helps organizations solve the world’s toughest, most complex challenges, providing actionable solutions and innovations through its Aerospace Technologies, Industrial Automation, Building Automation and Energy and Sustainability Solutions business segments that help make the world smarter, safer and more sustainable.

Volaris engages pilots in fuel reductions

Marco Antonio Charles, Senior Manager of Software Governance and Fuel Efficiency Operations, and Luis Fernandes San Miguel, Fuel Efficiency Manager, both at Volaris share the flight to efficiency: how Volaris Pilots contribute to optimizing fuel consumption and minimizing emissions

Iaircraft through the skies. The industry faces escalating challenges due to growing environmental concerns, regulatory and cost pressure. Addressing these challenges requires a comprehensive and proactive approach, including pilots’ involvement, as they play a significant role in fuel efficiency through optimal adjustments and applying appropriate flying techniques at each phase of the flight. These initiatives aid in substantial cost reduction, which is crucial for airlines’ financial health, and to position them at the forefront of sustainable aviation practices. In an era where environmental consciousness is paramount and regulatory frameworks are tightening, engaging pilots in fuel efficiency is no longer a choice but a necessity.

VOLARIS

In 2006, Volaris began its aviation journey with two aircraft leased from TACA. Despite the 2008 financial crisis, the airline expanded internationally in 2009 and continued to grow, acquiring its first Airbus A320neo in 2016. The 2020/21 COVID-19 pandemic presented significant challenges, but Volaris thrived, using its ultra-low-cost carrier model to outpace competition. Now, Volaris leads in Mexico’s domestic market and operates with three Air Operator Certificates in Mexico, Costa Rica, and El Salvador. Only last year, Volaris transported over 33 million passengers, operating a fleet of 124 aircraft of the Airbus A320 Family, including 75 neos. Environmental, Social, and Governance factors are critical in aviation, and Volaris actively complies with these standards, focusing on reducing emissions and ensuring company equity. Embracing technology is vital for Volaris and pilot engagement is required for successful implementation. Volaris’ resilience and innovative approach to the changing aviation industry demonstrates its commitment to sustainability and exceptional service.

Volaris formed a strong and productive collaboration with StorkJet in 2019, marking a significant milestone in the development of operational excellence. While collaborating with various suppliers for different aspects of business, their relationship with StorkJet stands out, particularly in fuel efficiency. StorkJet’s innovative tools (figure 1) have become an integral part of the airline’s operations, enabling effective tracking and optimization of fuel consumption, a critical component of commitment to sustainability and efficiency. Volaris initiated its approach by integrating StorkJet’s Advanced Aircraft Performance Monitoring tool, the AdvancedAPM, as a foundational step. To complement this, it has adopted FuelPro, which plays a crucial role in its ongoing efforts to accurately monitor fuel consumption and fuel efficiency initiatives. However, strategy extends beyond simply tracking performance from a fuel efficiency perspective. A key aspect of the approach involves understanding how to effectively

“StorkJet’s innovative tools have become an integral part of operations, enabling effective tracking and optimization of fuel consumption, a critical component of commitment to

sustainability and efficiency.”

communicate these insights to the pilots in a manner that is both positive and constructive. For this purpose, they have been engaging with FlyGuide for several months. Currently, FlyGuide is fully integrated into everyday operations. Volaris put it through a series of tests to ensure it works well and to demonstrate how it can be beneficial.

USE CASE 1: DISCRETIONARY FUEL

Using StorkJet’s fuel efficiency dashboard, FuelPro — the collected data revealed an interesting trend among Volaris’ pilots. They often request additional fuel with no apparent correlation to the factors one might expect, such as flight duration, time of day, adverse weather conditions, or expected delays. This pattern persists across various sectors, suggesting no connection between pilots’ discretionary fuel selections and fuel over-burn, which varies depending on aircraft type and performance. Figure 2 below illustrates no observable link between the discretionary fuel amounts recorded by Captains and instances of fuel overburn.

Figure 1: StorkJet products used by Volaris. Source: Internal resources, 2023

Figure 2: Discretionary Fuel Captain vs Overburn. Source: FuelPro — StorkJet, 2023

The objective was to analyze this trend and develop effective strategies to communicate these insights to the pilots. Volaris aimed to simplify and clarify the data, turning it into practical knowledge. This would empower pilots to make more informed decisions about allocating discretionary fuel.

Volaris’ approach is focused on changing the pilots’ approach from a ‘just in case’ to a ‘just as needed’ mindset. This is achieved by showing pilots solid data, such that 98% of flights on a specific route with a given aircraft were subjected to significant fuel underburn and did not need additional fuel, as illustrated in figure 3. With StorkJet’s EFB application, FlyGuide, Volaris presents this information in a clear and easy-to-understand format. Volaris’ aim is not to draw comparisons between individual performances but to offer a general perspective on fuel consumption, providing pilots with an intuitive solution to make more efficient choices.

In the example in figure 3, it is shown to the pilots that the average underburn for this specific route, using the specified aircraft, is 659kg, and only during 14 of 449 flights did a fuel overburn occur. This might lead the pilots to question the cause of such a trend. To address this, FlyGuide provides additional insights, revealing that the actual trip distance was, on average, 107NM shorter than planned, and the Zero Fuel Weight was, on average, 2138kg lighter than projected in the Operational Flight Plan. These two elements — the shorter trip distance and the lower actual Zero Fuel Weight substantially impact fuel consumption.

“Volaris’

aim is not to draw comparisons between individual performances but to offer a general perspective on fuel consumption, providing pilots with an intuitive solution to make more efficient choices.”

Pilots can easily understand why the Trip Distance is shorter using the map feature, which highlights historical shortcuts on the route. As shown in figure 4, a key observation is that the STAR is hardly ever executed according to the full published procedure (marked with a magenta line), leading to a significant reduction in the average journey distance. Such detailed information gives the pilots the knowledge they need, to make informed choices, like deciding whether carrying discretionary fuel on these routes is necessary.

Figure 3: Fuel Briefing module. Source: FlyGuide — StorkJet, 2023

Figure 4: Briefing — Historical Flight Path Map. Source: FlyGuide — StorkJet, 2023

USE CASE 2: TOP OF DESCENT

Adjusting the Top of Descent is a crucial element in managing the descent phase of the flight efficiently, as it greatly affects fuel usage and overall operational effectiveness. When the Top of Descent is timed accurately, the aircraft can engage in an idle or low-power descent, which is far more fuel-efficient than a powered one. Through StorkJet’s analysis, Volaris has identified specific airports where the discrepancy between the actual and optimum FMS speeds is notable. This analysis helps investigate the causes of such variations and, ultimately, guides the pilots toward complying with the most efficient flight paths. Figure 5 provides an example from SJO Airport, where it’s noted that pilots, on average, fly 26 knots faster than the speed recommended by the FMS.

With insights into the airports where pilots’ descent speeds exceed the optimal range, Volaris has a chance to explore the underlying reasons further. This exploration is made possible by examining detailed data from StorkJet’s fuel efficiency solution. The analysis is crucial to crafting more effective strategies to boost operational efficiency and has revealed that the pilots often didn’t

anticipate the shortcuts during arrival, lacking historical data on previous flights at the specific airport. However, the FlyGuide Briefing module has been instrumental in addressing this issue. It informed the pilots that at SJO airport, the STAR section is typically not executed according to the full published procedure, as shown in figure 6, indicating the high probability of a shortcut that pilots could plan and prepare for during the briefing. Consequently, this knowledge allows for better adjustment of the Top of Descent, helping the pilots avoid challenging situations regarding aircraft energy management in descent for instance being too high, too fast, and, at the same time, too close to the airport.

“… this knowledge allows for better adjustment of the Top of Descent, helping the pilots avoid challenging situations regarding aircraft energy management in descent for instance being too high, too fast, and, at the same time too close to the airport…”

Figure 5: Average Descent Speed Difference. Source: FuelPro — StorkJet, 2023

Figure 6: Briefing — Historical Flight Path Map. Source: FlyGuide — StorkJet, 2023

The picture in figure 7 presents a key aspect of the FlyGuide app — the Feedback regarding the given initiative. In this case, Vertical Profile — Descent. This function plays an educational role, giving pilots detailed and practical feedback on their previous flights. It simplifies the process for pilots to understand the nuances of their flight performance and provides tips for enhancing future flight manoeuvres. For example, in the flight presented, the descent was initiated later than ideal, as marked. This delay required the use of speed brakes to create additional drag, to bring the aircraft back on the optimum descent profile. However, this adjustment resulted in increased fuel consumption. By adjusting the descent management, pilots can positively impact on the environment. In the given example, optimizing descent could lead to a reduction of 145 kg in CO2 emissions, showcasing the significant environmental benefits of such adjustments.

It’s easy to assume that because of ATC restrictions and the constant presence of heavy air traffic, pilots have limited scope for enhancing their efficiency in the skies. This perspective suggests that such external factors may be a roadblock to potential pilot operational performance improvements. A review of the pilots’ performance in FuelPro is essential to determine whether there is potential for progress. The data, illustrated by figure 8, clearly indicates that there are indeed

“…external

factors

may be

a roadblock to potential pilot operational performance improvements.

A review

of the pilots’ performance in FuelPro is essential to determine whether there is potential for progress.”

Figure 7: Feedback — Fuel Initiatives. Source: FlyGuide — StorkJet, 2023

Figure 8: Compliance — Descent Flight Speed per Pilot. Source: FuelPro — StorkJet, 2023

USE CASE 3: SINGLE-ENGINE TAXI-IN

Pilots may face several challenges when performing a single-engine taxi initiative, typically to save fuel or reduce engine wear. Moving around highly congested airports can be challenging due to long taxi routes and complicated taxi instructions — where to go, where to stop, and how to get to the assigned stand. Navigating through this while trying to perform the taxiing most efficiently can be challenging, especially at busy airports like Cancun, MX. This is another instance where StorkJet offers valuable assistance. Using FuelPro makes the potential for improvement analysis easy and straightforward, and FlyGuide supports pilots in decision-making.

Figure 9 shows that the maximum allowable single-engine taxi time at Cancun Airport in Mexico (CUN) is 6 minutes and 36 seconds. It was observed that pilots, on average, utilize Single-Engine Taxi-In only for 4 minutes and 14 seconds, indicating that there is potential for further improvement in this area. This includes the cool-down time from when the aircraft vacates the runway to when the engine is shut down.

FlyGuide, StorkJet’s EFB application, offers the opportunity to display historical airports’ taxi-in routes for pilots and the probability of their occurrence. This feature positively contributes to the crew’s situational awareness and reduces their workload. FlyGuide assists pilots by streamlining taxi procedure preparation, advising on the best moment to shut down the second engine, indicating the expected parking stand, and the most probable and optimum ways to get there. The information is displayed on a map, as presented in figure 10, showing the precise timing for shutting down the second engine. This timing is based on models specific to each aircraft tail, ensuring accuracy and efficiency.

“FlyGuide, StorkJet’s EFB application, offers the opportunity to display historical taxi-in routes at the airports for pilots and the probability of their occurrence. This feature positively contributes to the crew’s situational awareness and reduces their workload. ”

Figure 9: Actual vs Maximum Singe Engine Taxi-In Time. Source: FuelPro — StorkJet, 2023

Figure 10: Cancun Airport Map with indicated taxiways. Source: FuelPro — StorkJet, 2023

USE CASE 4: BEST CONFIGURATION FOR DEPARTURE AND ARRIVAL

FlyGuide plays a crucial role in enhancing pilots’ understanding of how choosing different flap settings or thrust reverser configurations can lead to fuel savings. For example, higher flap settings typically result in additional drag, leading to increased fuel consumption. In contrast, using lower flap settings creates less drag during the approach, thereby boosting efficiency.

StorkJet’s EFB app — FlyGuide, offers a feature that analyses the most fuel-efficient configurations tailored to the specific landing runway. This tool provides detailed information, taking into account various factors, such as intersections for vacating the runway, when multiple options are available. Figure 11 demonstrates this capability, highlighting elements like the use of low flaps and idle reverse thrust, in addition to single-engine taxi. It effectively displays the processes involved in both landing and taxi procedures. This module allows the pilots to find the most efficient configuration for each airport in the ‘Airport Best Config’ table. Not only does it suggest the best setup, but also shows the total amount of fuel used for taxiing and landing. The configuration shown in figure 11 is specifically tailored to reduce fuel penalty, ensuring the lowest possible fuel consumption for that airport.

that switching to High Flaps from Low Flaps can incur a greater fuel penalty, increasing fuel consumption by 13kg.

Figure 11: Arrival Configurations. Source: FlyGuide — StorkJet, 2023

Figure 12: Arrival Configurations. Source: FlyGuide — StorkJet, 2023

throughout different stages of a flight. By presenting this data, FlyGuide significantly boosts understanding of how to save fuel and encourages pilots to adopt more efficient practices during their flights.

USE CASE 5: FEEDBACK AFTER THE FLIGHT AND FUEL SCORES

The Fuel Scores module in FlyGuide, presented in figure 13, provides pilots with the tools to become more involved in the company’s fuel policy and operational procedures. This feature improves their involvement and allows for more informed feedback. Pilots benefit from exclusive access to their personal flight histories, enabling a detailed review and reflection on their previous performances. Moreover, the system presents a performance score linked to specific fuel initiatives and easy-to-understand tips. This method educates pilots and offers them straightforward, practical advice to enhance their performance in upcoming flights.

“Pilots

benefit from exclusive access to their personal flight histories, enabling a detailed review and reflection on their previous performances. Moreover, the system presents a performance score linked to specific fuel initiatives and easy-to-understand tips.”

This approach focuses on evaluating pilots’ fuel efficiency. Pilots can view their ‘fuel score,’ indicating how much fuel they saved compared to the maximum achievable savings. They also can explore each initiative in depth, analyzing their performance on individual flights or over longer periods, such as a month, and accessing all necessary data. Feedback is essential in this context, as it encompasses various aspects that ensure the app’s reliability for pilots. This approach goes beyond simply measuring performance; it aims to actively engage pilots and ensure their accurate and efficient utilization of the tool.

Figure 13: Feedback after flight. Source: FlyGuide — StorkJet, 2023

In the rapidly evolving aviation industry, the role of pilots is increasingly focused on fuel efficiency and environmental sustainability. Addressing these challenges, StorkJet’s innovative FuelPro and FlyGuide applications are making significant strides. Through comprehensive data analysis, StorkJet identified a pattern of pilots requesting discretionary fuel without a clear correlation to typical influencing factors. This insight led to the development of strategies aimed at transforming complex data into actionable knowledge for pilots. The focus is on shifting pilots’ mindset from a ‘just in case’ approach to a ‘just as needed’ strategy, encouraging more efficient fuel use. FlyGuide provides the pilots with clear and easy-to-understand information, enabling them to make informed decisions about fuel allocation. The application also aids in understanding variations in trip distances and Zero Fuel Weights, which impact fuel consumption. Additionally, FlyGuide’s Feedback module plays a crucial role in

educating pilots about their performance, offering detailed reviews and practical advice for future flights. By empowering pilots with this knowledge, StorkJet is enhancing operational efficiency and contributing to the broader goal of sustainable aviation practices.

LUIS FERNANDEZ

Luis is an aeronautical engineer with eight years of experience in airlines’ data analytics as FDM and safety data manager, operational cost optimization and fuel efficiency manager. In the past he worked as a mechanical engineer for several years, specializing in mechanical and fluid simulations. Currently he and his team are responsible for developing, implementing and monitoring fuel efficiency strategy and reducing overall operational costs in Volaris.

MARCO CHARLES

Marco and his team are responsible for Operational and Maintenance software, Fuel efficiency and Operational data analytics. With 26 years of experience in Airlines, Marco has worked in different areas such as Management information, Maintenance Reliability, Supply Chain, Crew Planning, Flight Ops, Software Implementation and Fuel efficiency. His main projects are focused on optimization technology tackling Spares Inventory cost, Crew headcount, Tail Assignment and a/c utilization, Fleet and Crew Tracking, Navigation and Fuel saving.

VOLARIS

Volaris is a low-cost Mexican airline and the largest Ultra-LowCost Carrier (ULCC) in Latin America. It is based in Mexico City, Guadalajara, and Tijuana. The airline offers scheduled flights across the Americas, mainly offering domestic flights within Mexico and international flights to the US. The fleet includes 124 aircraft, most of them neo models, serving 71 airports on three AOCs (Air Operator Certificates); one in Mexico, one in Costa Rica and one in El Salvador.

STORKJET

“The focus is on shifting pilots’ mindset from a ‘just in case’ approach to a ‘just as needed’ strategy, encouraging more efficient fuel use. FlyGuide provides the pilots with clear and easy-to-understand information, enabling them to make informed decisions about fuel allocation.”

StorkJet helps airlines save fuel and reduce CO2 emissions by utilizing data coming from the aircraft. With a strong research background, based on reinvesting 60% of the turnover in R&D and four EU research grants, the company developed the most precise aircraft performance models on the market. With this technology, StorkJet has optimized over 6,8 million flights. As a result, their clients save 67 million dollars and reduce CO2 emissions by 234 thousand tons each year.

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VENDOR FLIGHT LOG: AVTECH SWEDEN

Martin

Aguirre highlights the focus on excellence and embracing

new developments that underpins performance and weather information from AVTECH Sweden

Martin Aguirre is AVTECH’s newest recruit and a dedicated Key Account Manager. With a wealth of experience as an Industrial Engineer, Martin previously served as the Fuel Efficiency Manager at LATAM Airlines.

Aircraft IT: Your name, your job title, and the name of the business?

Martín Aguirre: Martín Aguirre, Key Account Manager, AVTECH Sweden.

Aircraft IT: How did AVTECH get started?

MA: Since the start over 25 years ago, AVTECH has been a leader in the global development of Performance-based Operations (PBO) AVTECH is the only company in the world that can distribute processed weather information based on the most up-to-date and advanced forecasts available. These are derived from the UK Met Office’s high-resolution global meteorological model.

Aircraft IT: What is the guiding business principle that drives AVTECH?

MA: We envision a future where aviation is seamlessly integrated with digital solutions enhancing safety, efficiency, and sustainability in every flight. We aim to lead the industry by creating

innovative software that elevates the flying experience, setting new standards for excellence and reliability.

Aircraft IT: What are your aims and goals working at AVTECH?

MA: To encourage airlines around the world to try new technologies with proven results like AVTECH. New initiatives and technologies such as ours should be tested by everyone so they can see the results for themselves. My goal is to encourage them to do it.

Aircraft IT: What have been your disappointments and what have you learned from them?

MA: Realizing that a ‘100%’ perfect outcome is almost impossible to achieve and you have to deal with it. That creates huge opportunities to explore and create new initiatives and solutions to achieve innovative fuel reductions that were unimaginable ten years ago, but today are possible thanks to new technologies.

Aircraft IT: In a sentence, how would you summarize what AVTECH does for aircraft operations customers?

MA: AVTECH’s optimization solutions, leveraging unique high-resolution weather combined with real-time connectivity, serves as a cost-effective tool to enhance fuel efficiency, reduce costs, and improve safety across flight operations. AVTECH’s concept revolves around providing inflight decision support based on the latest and most accurate weather forecast.

“New initiatives and technologies such as ours should be tested by everyone so they can see the results for themselves. My goal is to encourage them to do it.”

“…leveraging unique high-resolution weather combined with real-time connectivity, serves as a cost-effective tool to enhance fuel efficiency, reduce costs, and improve safety across flight operations.”

Aircraft IT: What do you feel will be the next big thing in operations Aviation IT?

MA: It involves further integration of advanced technologies, such as utilizing cost-index based targets for speed optimization and implementing features like contrail avoidance, which could significantly reduce CO2 emissions. Moreover, there’s an increasing focus on collaborative decision-making among airlines, air traffic control,

efficiency objectives. Furthermore, continuous improvements in optimization algorithms and the quality of input data are essential to boost accuracy

and reliability, ultimately resulting in substantial fuel savings, operational efficiency enhancements, and improved environmental sustainability in air transportation.

Aircraft IT: What do you want your customers to say about AVTECH

MA: We trust AVTECH. Their services are reliable, with proven and trackable results.

Aircraft IT: Martin thank you for your time.

“…continuous improvements in optimization algorithms and the quality of input data are essential to boost accuracy and reliability, ultimately resulting

BOUNDLESS BACK ISSUES

Applying AI to improve the operations controller’s job

Laszlo Kovacs, Senior Product Owner — AI & Data Analytics, Lufthansa Systems shares the story of developing an AI system to improve the operations control process speed and quality

PHOTOS:

Alot of people are talking about Artificial Intelligence (AI) and how it will revolutionize so many processes and technologies. This article is about how Lufthansa Systems has leveraged AI capability to bring the Operations Control Center (OCC), and the operations controllers who work there, right up to date with a solution that will help them to work better but will also remove some of the stress from what is a key function for any airline. But before we go any further, I think we need to step back a pace to think about AI itself. AI often gets portrayed in the movies or in headlines as already having superhuman capabilities: however, the reality is that we are still in an evolutionary phase of AI development and are very far from having a superhuman generic AI that can act like a human. That is because most of the current AI systems, including our Smart Assistant, are designed to tackle some specific tasks and operate more like an intelligent assistant or agent.

What really is exciting, is how AI is evolving in different industries because we have seen a shift in how we view AI which has gone from seeing it as a tool to seeing it as a service. Think about the self-driving car. One day, in the future, cars will not have drivers at all and that will fundamentally change the concept of a car because the passengers will interact with the car on a higher and abstract level, using the car as a transportation service and not as a tool that they need to use to go from A to B. This evolution translates to the aviation industry as well because, as the role of the users, if we are talking about operations controllers,

“…as the role of the users, if we are talking about operations controllers, shifts from operators to managers, the network and the daily operation will need an AI system that is in a highly collaborative state with a clear communication between users and the technology, a conversation but on a more abstract level.”

shifts from operators to managers, the network and the daily operation will need an AI system that is in a highly collaborative state with a clear communication between users and the technology, a conversation but on a more abstract level. You won’t need to go into the mechanics of every process, you will just need to manage the network and make sure that it does what you want; but you will not need to operate it. That is a fundamental change in progress today. What is behind all this is that there is an underlying shift which AI is bringing to our relationship with the tools we use.

Traditionally, humans have had complete control over not just what the tool does but also how it functions. AI systems are different; they are more like intelligent agents who are capable of making predictions and offering recommendations for actions; they can even make decisions based on the information that they process. It’s a different level of autonomy. This is the first time when we have given some control over the whole process to the tool. The important thing here is that, to be able to do this, there is a critical component and that critical component is trust. Like handing over the wheel of the car to an autonomous system, there needs to be confidence in the AI’s capabilities. Trust and transparency, in what is behind the processes is very important in the design of an AI tool for operations controllers. The big question is how to establish that trust and, in that, we realized that the most crucial factor is competence. That means that the AI system has to be capable to perform its tasks effectively and can deliver some valuable results. To do this, there has to be explainability and usefulness, to demonstrate that it can solve real problems. It should not be a case of just putting AI somewhere and then leaving it at that. You need to demonstrate that the system can solve some real problems and provide clear benefits for the user as well as being able to clearly communicate the reasons behind its recommendations and decisions. This is the transparency that allows users to understand why a recommendation has been offered or a decision taken and that will give them some confidence in the system.

The other key factor is openness: the system should be sufficiently flexible to be able to accept changes or new inputs and, to reach this state, there needs to

be some control with the users; that means empowerment. The system should provide a way for users to keep control, to adjust the actions that the system proposes. The other one is a kind of adaptability to be able to quickly adapt to the user’s references. Those are the key components if you want to design an AI product that not only empowers users but fosters trust and collaboration between humans and the AI systems; this is the key to a successful AI product. These are the design principles that we established when we designed the aiOCC; we tried to follow those principles as closely as possible because we learned during the cooperation that those principles are the key points for success.

CHALLENGES AND REASONS FOR A NEW SOLUTION

As I stated above, it should not be a case of just putting AI somewhere and then leaving it at that, there has to be a reason for developing a new software solution and so, before we go into the details of NetLine/Ops ++ aiOCC, what it does, how it works, I would like to briefly outline the challenges that we had identified in the way things were done before and why those challenges warranted a new solution.

The story behind aiOCC began just before Covid because, at that time, we saw that airlines were really suffering from disruptions and, of course, disruptions can cost a lot of money. Disruptions are quite common during operations but if there are a lot of disruptions to flights because of the weather or security or

“Analyzing huge amounts of data and information can be very time consuming for a human and sometimes it can even be confusing because there is simply too much data for a human to manage; but that is not the case for a machine.”

other problems, then that will amount to a lot of delay which, in turn, costs a lot with delay-related fees and other costs. That was the situation in 2019; it was a challenging year for airlines and was when we started collaboration with an airline customer to figure out how that situation could be improved. What we realized was that today’s systems have the capacity and capability to provide a lot of data for operations controllers about any given situation and the theory is that, if you have more data, you can make better decisions.

However, one problem with that is that operations controllers often have very stressful days, working under a lot of time pressure, especially if it’s a day with bad weather or other delay factors. Analyzing huge amounts of data and information can be very time consuming for a human and sometimes it can even be confusing because there is simply too much data for a human to manage; but that is not the case for a machine. That was what we realized. On top of that, while you are trying to figure out this data, determine what is the problem and how can it be solved, other matters might be going unaddressed. That was the other problem at the time and it was then that we decided to create a product to help with the everyday work of the operations controller. It was as an addition to NetLine/Ops ++ from Lufthansa Systems and we called it aiOCC — bringing AI into the Operations Control Center.

HOW NetLine/Ops ++ aiOCC ADDRESSES THE CHALLENGES

As previously discussed, the challenges that we faced were data overload and time pressure. For the first of those, data overload, our mission was to have a smart system that could continuously monitor the data sources in real time. Imagine our solution as an assistant or a helpful colleague, constantly monitoring and analyzing the situation and providing some concrete and actionable insights; concrete actions that would directly target improving the efficiency of daily operations, that was our goal.

Offering these recommendations in aiOCC will significantly speed up the workflow for the operations controllers because they will no longer need to be

analyzing those massive amounts of data: the system will analyze the data, highlight all of the potential problems and not just highlight the problems but will also suggest mitigating actions. That was the idea and the vision.

There is one more aspect in the aiOCC in that it goes beyond simply firefighting with daily problems because it can also provide the users with proactive recommendations. The aim is to stabilize the daily schedule and avoid the risk of disruptions later in the day. So, it doesn’t just deal with problems as they arise but also, in a proactive way, it can suggest preventive measures to avoid future problems and thus ensure smoother operations.

Very helpfully, not only will aiOCC generate suggestions for how to resolve and avoid problems but it will also identify the most important problem, the one that, by implementing the recommendation, can result in the most saving of delays. It prioritizes the different tasks into an order for the user to be most effective. But sometimes, it isn’t only about priority but also complexity and other aspects that need to be taken into account when distributing and prioritizing the tasks (figure 1.)

We looked at some alternatives. For instance, traditional optimizer methods were certainly a possibility because they’ve been used for over twenty years in Operations but these methods have some limitations because they often struggle to deliver results in real-time, which is crucial in this dynamically changing and complex environment, and optimizers can struggle with complex and constantly changing situations. Given those limitations, we felt that AI techniques were a better fit for this challenge because AI has the ability to handle complex data, complex environments and dynamic situations. That aligns perfectly with the needs of an operations controller and was the reason behind our decision to use an AI technique instead of a traditional optimizer method. Furthermore, there are quite a few different AI techniques but we wanted a solution that could not only forecast potential issues but could also recommend actionable steps to address them. That is why we chose deep reinforcement learning, because it has the capability to do this.

Figure 1

DEVELOPMENT HISTORY OF aiOCC

The story of this development started, as mentioned earlier, before Covid in collaboration with an airline and, at that time, together we developed a very promising prototype but, unfortunately, when Covid hit the airline industry, we had to put the project on hold. However, the potential for aiOCC had become clear; so, in 2022, we were able to resume development and we now have the

product in the market in a model that is able to be integrated with NetLine/Ops ++ which is the main software solution from Lufthansa Systems for the operations controller; aiOCC is a module on top of that.

That’s the current situation but the work does not stop there; we continue to be dedicated to collaborating with our customers in an ongoing partnership that allows us to continually further develop the aiOCC and to support the digital transformation of the airline industry. Our ultimate goal is to revolutionize airline operations implementing not just aiOCC but also other AI products that will help the workflow.

TECHNOLOGIES USED IN NetLine/Ops ++ aiOCC

We use multiple technologies in the solution, but the core AI agent is based on deep reinforcement learning. That’s a technology invented by Google which hit the news when it beat the world’s best AlphaGo player. It is the technology

“aiOCC tells its users what is happening, why it is happening and some ideas for what to do about what is happening as well as why those actions are suggested and what will be the impact if the actions are carried through.”

behind our application. You can think of it as an AI agent that is constantly learning from experience the optimal course of action based on a specific goal. As I mentioned earlier, it’s not predictive but it’s prescriptive so it doesn’t just tell you what might happen but it tells you what actions to take to achieve your desired outcome. Prescriptive technology has been used in the gaming environment for some time but real-world applications, as opposed to a game, face some unique challenges. It’s more complex and the data might include some unexpected elements plus the data quality can vary. The system is more sophisticated but the core principle is the reinforcement learning method. The technology is just one piece of the puzzle. At the start of this article, I mentioned some key principles that are crucial for AI based applications and we kept these principles at the forefront of our thinking when designing the user interface which is web-based and is designed to be clear, intuitive and userfriendly, so that operators can not just easily see the recommendation but also can understand the reasoning behind them and can adjust the actions if needs be. aiOCC tells its users what is happening, why it is happening and some ideas for what to do about what is happening as well as why those actions are suggested and what will be the impact if the actions are carried through.

IN SUMMARY

As stated earlier, aiOCC is like having a highly skilled assistant by your side who is constantly working to improve airline operations. Behind the scenes the system learns from historical data. It can learn how to act in different situations and, during the live operation phase, what is important is that it considers a situation in real-time and, if it figures out a recommendation that could improve it, it will generate a recommendation but will not usurp user control. So, when the recommendation is generated, the controller has complete autonomy. They can choose to send it for a final review before implementation, to what is called a dedicated playground, within the operations software from Lufthansa Systems or, alternatively, they can reject the recommendation, in which case, the system will present the next best alternative.

I should reiterate that the system has transparency and will show what is behind the recommendation, what is the reasoning, why this is recommended. Furthermore, the system can highlight any potential issues created with the recommendation. It is prompting the human controller to consider these factors for making a decision because sometimes it is not totally clear or black and white.

This is where we are today but we believe that this is just the beginning of our transformational journey when we will consult with our customers to further develop aiOCC and unlock its full potential.

AUTHOR

Laszlo Kovacs is a Ph.D. holder in electrical engineering and informatics with an extensive research background, including ownership of several patents. With a strong background in AI and Data Analytics he has worked on diverse AI products across various domains. Currently serving as a product owner at Lufthansa Systems. Additionally, he has a master’s degree in psychology, which adds a unique perspective to his research and work, particularly in understanding the intricacies of human-AI interactions.

LUFTHANSA SYSTEMS

Lufthansa Systems offers its more than 350 airline customers an extensive range of successful and in many cases market-leading products for the aviation industry. These innovative IT products and services cover all of an airline’s business processes and offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. Headquartered in Germany, Lufthansa Systems employs around 2,800 people at its locations in 16 countries.

VENDOR FLIGHT LOG: ETT AVIATION

Sonja Aletter shares eTT Aviation’s passion to offer software that improves lives and adds efficiency to organizations

Sonja’s journey in the Aviation industry started at Fairchild Dornier in 1996 working with Government Programs, focusing on supporting the Management Information System for Aviation (MISA) software in the areas of inventory management, purchasing, human resources, accounting, maintenance, technical publications and more. In 2009, she joined IT Aviation Solutions and continued to guide MISA until its acquisition by eTT Aviation in 2019. As COO, Sonja oversees the operations of the SkedFlex Air Operations Suite and leads a team of seasoned Aviation professionals.

Aircraft IT: Your name, your job title, and the name of the business?

Sonja Aletter: Sonja Aletter, COO, eTT Aviation.

Aircraft IT: How did eTT Aviation get started?

SA: The company was started in 2002 by Tom LaJoie and his son Chris. Tom was a pilot for United Airlines and saw the need for a better way to trade trips for himself and other United pilots. Out of this

need, the original eTripTrader software was born. Over the years, the software was improved and expanded, and became Crew Companion, which is in use by over 16,000 United pilots and still serves to improve the lives of pilots and their families. eTT has also developed SkedFlex FCMS, our Flight and Crew Management software, which helps airlines manage their operations and includes features such as automated crew pay, vacation bidding, and

“eTT has also developed SkedFlex FCMS, our Flight and Crew Management software, which helps airlines manage their operations and includes features such as automated crew pay…”

qualification tracking. Other additions to the SkedFlex Air Operations Suite are SkedFlex Management Information System for Aviation (MISA) and SkedFlex Flight Planning.

Aircraft IT: What is the guiding business principle that drives eTT Aviation?

SA: Our driving principles are based on Tom’s vision to provide software that improves the lives of our customers and offer a work environment that improves the lives of our employees. We are also committed to our Core Values and we have put systems and processes in place to communicate, recognize, support, and award these core values — to be accountable, to be ethical, to be ambitious, to be passionate about helping others, and to have a positive attitude.

“The

SkedFlex Air Operations Suite provides our customers with comprehensive, user friendly, and effective software solutions that elevate their business and improve the lives of their employees.”

Aircraft IT: What has eTT Aviation’s greatest business achievement been to date, and why?

SA: Our greatest accomplishment is Crew Companion, which serves over 16,000 United pilots. United has contracted with eTT for Crew Companion, and we also offer multiple premium features which extend the functionality that can be purchased by the pilots directly. If you ask any United pilot whether they are familiar with Crew Companion, they will undoubtedly say they know it, use it daily, and love it.

Aircraft IT: What have been your disappointments and what have you learned from them?

SA: When Covid wreaked havoc on the world and the aviation industry, eTT originally fared well and we were able to add both customers and employees, especially since we were able to offer great software at a lower price. The slower than expected recovery of the economy has slowed our growth as airlines are more reluctant to switch systems. We have been using this time to increase our efficiencies and implementation procedures and are now poised to add new customers even more effectively.

Aircraft IT: In a sentence, how would you summarize what eTT Aviation does for aircraft operations customers?

SA: The SkedFlex Air Operations Suite provides our customers with comprehensive, user friendly, and effective software solutions that elevate their business and improve the lives of their employees.

Aircraft IT: What do you feel will be the next big thing in operations Aviation IT?

SA: I believe we will continue to see the industry moving towards autonomous flight and will see an increase in the use of AI in operations, which may improve data mining and optimization, as well as more informed and customized customer support options.

Aircraft IT: What do you want your customers to say about eTT Aviation?

SA: I want our customers to say that eTT provides great software that is easy to use and comprehensive, while being supported with great care and professionalism.

Aircraft IT: Sonja, thank you for your time.

AIRCRAFT IT Operations

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The Integrated Aviation Operations Hub

Jon Davis, Founder and CEO and Paul Chevalier, General Manager, both of SkyNet Aviation, introduce us to an established business offering big airline Operations capabilities at reasonable prices

When SkyNet Aviation started in 2001, there was no Google Earth, no ADS-B, and very little satellite tracking. As such, the capabilities in the OCC for dispatch or flight following, were very much limited to the big airlines that had factory fitted equipment and big budgets. Since then, Skynet has grown in size, in range of solutions on offer, and in market reach. From Scandinavia, to the Gulf of Mexico, to the Australian outback, SkyNet Aviation solutions make fleet and flight operations easier and more efficient for management, operators, contractors, commercial pilots, cabin crew and ground crews.

With that history of success, we invited Jon Davis, Founder and CEO of SkyNet Aviation and Paul Chevalier, General Manager to tell us how the business started, how it grew, what it does, and where it will be going in the future.

JON DAVIS THE CHALLENGES THAT SKYNET AVIATION ADDRESSED

The real challenge was to deliver airline-like capabilities to small and medium sized aviation organizations at a competitive, affordable price. As with all technologies today, it takes time for new things to get into a cost regime that a wide range of people can find acceptable. We were able to provide a technology improvement in the operations view; the first thing that we looked at were all of the compliance applications such as flight following, scheduling, MRO, and crew management. They are the core elements that we wanted to get into the industry at the small to medium aviation company level.

We’ve also experienced quite an evolution not only from the aviation industry’s take up of technology but also in our software development capability.

into the bigger fleets of RPT jet aircraft. For example, another one of our clients, ASL Airlines Australia, recently introduced the B737-800BCF into their fleet (pictured).

Our technology is being more broadly adopted across industry segments, from small operators to larger airline environments, and that’s just because the software has evolved in capability. As the technology has evolved, we have evolved with it.

HOW SKYNET ADDRESSES THE CHALLENGES

SkyNet Aviation’s capabilities and functions are centered around the Operations Control Center (OCC), the Integrated Operations Center (IOC), or System Operations Command Centre (SOCC); whatever name your organization gives it. Those capabilities are strongly aligned with providing the whole range of OCC capabilities in a fully integrated operations suite. That means that we must integrate using live data from location information, we must integrate all of the aviation companies’ compliance applications whether that’s MRO, crewing and rostering or flight planning functions, as well as any other applications in use. Our capabilities are also enhanced by providing our clients with real-time global tracking using ADS-B/C, Mode-S data, satellite, ACARS, and cellular to create a true fusion tracking technology.

Photo credit: Lance Broad

“SkyNet Aviation’s capabilities and functions are centered around the Operations Control Center (OCC), the Integrated Operations Center (IOC), or System Operations Command Centre (SOCC); whatever name your organization gives it. Those capabilities are strongly aligned with providing the whole range of OCC capabilities…”

One of the key attributes that airlines need to run their business are OOOI (Out Off On & In) times. Those times are really critical in performance monitoring and all the metrics associated with it, including OTP. One of our capabilities is that we can provide the software platform to the OCC environment, but, in the same platform, we also provide the operator with the ability to measure and report on their performance. Our fusion tracking capability allows automatic recording of OOOI data nearly anywhere in the world.

One of the other main topics we have been talking about recently is almost a fear of the technology itself. There are a lot of organizations afraid or wary of taking the next step into digitization. We’re seeing that more and more as technology is advancing quickly: we are educators and we almost become a small organization’s Chief Technology Officer (CTO). We provide them with a technology road map of how to digitize their environment for more efficiency and benefit, and that is absolutely key. That’s a capability that we possess through experience. From the long-range schedule planning, to the OCC, to flight planning and dispatch, and right through to the flight deck, we know all of the steps in between. We know the functional business requirements for an airline and we believe that an airline or any aviation business is a business first. If you can’t turn a profit, you’re not actually in business. At SkyNet, we treat aviation companies primarily as businesses; we want to see them make money so that they stay around and partner with us for the long term.

PAUL CHEVALIER

REACH® AERO — THE INTEGRATED AVIATION OPERATIONS HUB

We came up with the name Integrated Aviation Operations Hub because it is our differentiator. These days, the capabilities of APIs (Application Programming Interfaces) and messaging between different platforms mean that there are many different software solutions that can send data back and forth. That is not new nor creative anymore, it is a given. What we’ve done is create a platform that we call REACH® Aero (figure 1) which is our primary aviation software platform. It’s a web-based platform that allows the operator to control their aviation company: yes, we do flight tracking; yes, we do crew scheduling; yes, we do flight scheduling; yes, we do integrated flight dispatch. However, what we also do is take all of the data from those operations, like flight times, duty times

and aircraft cycles, and we provide that to the operator in reporting and flight records and analytics, post-flight history analysis, all the data required for their business. It enables the aviation operations hub to be truly integrated with the operation that is actually being carried out.

1

Our scheduling platform allows operators to schedule their long-range commercial operations. The advantage here is that long-range schedule planning

“… take all of the data from those operations, like flight times, duty times and aircraft cycles, and we provide that to the operator in reporting and flight records and analytics, post-flight history analysis, all the data required for your business. It enables the aviation operations hub to be truly integrated with the operation…”

Figure

“…users can have one part of the business looking at the long-range schedule planning while the OCC is working on today and tomorrow using the same platform and having changes flow through.”

is undertaken in the same system being used to manage the day-to-day operations (figure 2). Again, with the integrated hub, users can have one part of the business looking at the long-range schedule planning while the OCC is working on today and tomorrow using the same platform and having changes flow through. A lot of our clients do wet-lease flying with contracts regularly coming in and out and Reach® Aero is a key component to handling their mix of scheduled and non-scheduled operations.

Figure 2

From there, we can integrate with the ForeFlight Dispatch and Jeppesen Dispatch products. The simple act of scheduling a flight in REACH® Aero will push that flight straight to ForeFlight or Jeppesen Dispatch. Subsequently, ForeFlight or Jeppesen Dispatch can take over with either automation or the Flight Dispatcher steps in for flight planning, releasing, filing with Air Traffic Control, and making the briefing packages available to flight crews. Again, all of that occurs as a directly integrated, automatic flow-on effect of an OCC staff member who is working only in REACH® Aero but having direct, automatic, integrated hub and spoke operation with all of the other parts of the business. Once the flight is complete, the post-flight data relating to times, fuels, delays,

etc., flows back the other way into the Integrated Aviation Operations Hub (figure 3).

3

We are still able to send data out to other platforms and we do, quite regularly. We provide the data network for customers who use our software with other software, but what we want to show is that we have a whole of product, a whole of capability platform that is for the user’s business, not just their aircraft from take-off to landing. That’s the Integrated Aviation Operations Hub (figure 4). As Jon said, we try to treat each one of our aviation clients as a business and consider how REACH® Aero compliments and enables their business as a whole.

Figure 4

Figure

JON DAVIS LASAW

LASAW (Landing Approach Surveillance and Warning) is a very different product with more to do with ground operators, airport operators, and hospital helipads or offshore helideck operators. They are concerned with questions like, ‘what is the traffic in my airspace or who is coming to my helipad?’ SkyNet LASAW provides a lot of intelligence about who is coming to the helipad or to the airport (figure 5). SkyNet LASAW can locate traffic with ADS-B coverage because we design and build our own ADS-B or LASAW receivers that can be placed anywhere at a very low cost and are very easy to install. They allow users to see air traffic up to 250 nautical miles in any direction. We also provide data logs about who’s been to the airport and for how long they were there, so it is a logging capability for remote or unstaffed locations. It’s designed more for remote airports or regional airports that don’t have a normal radar service so they can get access to that data. It means that that an airport owner can get some analytics about who’s coming to the airport, when, and why, and to support their billing cycles. It also provides safety for ground staff that could be working at the airport, on or near an active runway, in order to make them aware of inbound aircraft without having to listen out for radio calls. It has warnings and alerts, full weather services plus full scheduling information, where it’s available, on any aircraft that’s arriving at that location.

SKYNET DEVELOPMENT HISTORY

SkyNet Aviation started in 2001 with me as the founder and CEO coming from my background in RPT flying. Paul joined as the General Manager in 2022 with a background in airline OCC and Air Traffic Management.

The development history started with us providing a solution to the Australian Defense Force for supporting their long-range overseas transport capability. Aircraft were chartered to provide the uplift capability. The problem was that, quite often, these flights were going from Western Australia through Diego Garcia and up to the Middle East where there could be diplomatic issues going through different airspaces, weather delays, maintenance delays, you name it. Often, the result was delays or diversions costing tens of thousands of dollars, crew out of place, and the mission-critical, high-value cargo not reaching the intended destination.

The operator came to SkyNet Aviation with the problem and asking how we could solve it. We scoured the world looking for a very low-cost satellite transponder as well as an Iridium satphone that could be put on the Flight Engineer’s station on the aircraft Keep in mind, when we started this work, there were no Google Maps or MapQuest. We had to use static maps with markers on them to provide estimates. With the incorporation of the early SkyNet technology, the estimates became more accurate and the mission more successful. Due to the nature of the software, the tracking data could be made available in multiple locations, allowing all stakeholders to view the progress of the mission.

That’s where SkyNet started and everything has been built from that. From there, we built up the software into a commercial operation and got some early adopters flying aircraft like the Dash 8 (De Havilland Canada DHC-8) who were interested in new, cost-effective technology. But the need for military capability was the catalyst that got us started.

TECHNOLOGIES IN SKYNET

As a software engineering company, we build solutions internally, but the core technologies used in SkyNet include all the latest web technologies. We have always been firm believers that this type of platform needs to be web based so that it can be available wherever the user might go. We use Amazon Web Services (AWS) to be truly global in capability and scale. We have a big footprint in location-based technology because we have spent many years supporting satellite communications, whether on land, in the air or at sea. That can be broadband satellite or L-band satellite, which Iridium and Inmarsat use. SkyNet is a tier 1 provider for Iridium and Inmarsat. Plus, we now incorporate ACARS, cellular, ADS-B, ADS-C, Mode S, transponders and all of those location-based services.

In terms of other specific technologies, we are proud of our knowledge of modern API data-sharing capabilities, web sockets, and databases.

From an application perspective, we have evolved our capabilities in order to have the latest high-speed data transport capabilities to ensure that we can very quickly move large volumes of application or client data. This capability is a key

Figure 5

enabler for platforms like crew management systems. Simple things like, if someone notifies they are unfit for duty, how does that affect the whole organization today, tomorrow, next week, or next month? It is no small task to re-compute all the rosters and overlay that on the commercial and aircraft schedule to identify where, when, or if, a problem exists. Modern technology is the cornerstone of cutting-edge development at SkyNet Aviation.

PAUL CHEVALIER COVERING THE MARKET

Going back to the development history, I’m not so long out of the airline industry to remember when we were still having to install all of our OCC software applications on servers and local desktop computers. There was a combination of virtual servers or local installations on every PC in the business. The emergency operations center had to be a physically separate location with a duplicate of all those PCs and you had to go out every month to check that they were working and up-to-date with downloads and updates. Moving away from that concept has been at the core of the development history of SkyNet. We want to bring the full range of OCC capabilities online, at a lower price point, with higher end and faster functionality. We’ve got the ability to do this online, because that’s the way we’ve always done it, and we can bring that capability to the whole market, from airline size clients right through to the smaller operators.

JON DAVIS

We’re starting to get into a new area where there is fear and trepidation about taking the next digital step. The rate of change which has been happening generally in technology, not just in aviation but everywhere, means that there are fundamental changes on the doorstep for aviation businesses. A lot of them are taking a leap of faith even though they may not fully understand what they’re doing but they know they have to do it if they want to remain competitive. That’s our job — to keep them competitive, guide them, provide that assistance, and really reassure them to make sure that this will be the right decision, to be more efficient, make more money, keep your customers happy and be here next year. That’s our business.

JON DAVIS

Jon has over 35 years of aviation experience, including remote and RPT flying in Australia and Papua New Guinea. He founded SkyNet Aviation in 2001 and has extensive experience in developing and designing OCC technology. He pioneered SkyNet’s proprietary ADS-B receivers, which are in use worldwide. He also established the REACH® Aero and REACH® LASAW platforms from scratch to bring web-based operations software to operators with up to 500 aircraft.

PAUL CHEVALIER

Paul is a licensed Flight Dispatcher and has worked in Canada and Australia for major airlines. He has worked extensively on OCC software system implementations across multiple airlines and AOCs and has been a system administrator for large airline Flight Dispatch departments. Paul has been a representative on multiple regional and international committees, including the IATA Safety & Flight Operations Regional Coordination Group for Asia-Pacific.

SKYNET AVIATION

SkyNet Aviation REACH Aero is the integrated aviation operations hub to provide single-pane-of-glass operational dashboards for aviation operators. The business is Australian owned and operated, with customers around the world, including Europe, USA and Asia Pacific. SkyNet Aviation established the first commercially owned ADS-B receiver networks in Australia and Papua New Guinea, providing cost effective, up-to-the-second tracking to surface level for clients in remote areas.

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Interacting with technology

Paul Saunders, Senior Director of Product Management at the combined organization of Comply365 and Vistair, considers how far our relationship with the computer has come and where it will next take us

Roughly 30 years have gone by since I was writing up my final year dissertation on a 386 DOS driven PC with 1MB of RAM and a 40MB hard drive.

The document was so unwieldy on my flimsy student hardware that it was at risk of crashing if I moved the cursor too fast. I ended up sacrificing a term’s worth of student drinking budget on a single

additional megabyte of RAM just so that I could open and save my work without fear of losing it.

LOOKING BACK TO HOW IT WAS

There are a couple of things that stick in my mind about working with that document. I was terrified of losing my work, but saving it and backing up to floppy disk was a mammoth task. I considered fragmenting the document into multiple files to make it easier to work with, but that then made it more complicated to perform other tasks like building the bibliography, editing, proof reading, and spell checking.

“I was terrified of losing my work, but saving it and backing up to floppy disk was a mammoth task.”

“Back then, tools that we take for granted today like search, annotations, and language tools were only available in high-end word processor applications."

Back then, tools that we take for granted today like search, annotations, and language tools were only available in high-end word processor applications. I can do almost as much today in the text editor of any social media app on my phone. I still wouldn’t want to write a 10,000-word dissertation on a smart phone though.

LOOKING TO THE FUTURE

I’ve recently been evaluating an AI-enhanced search feature on one of the applications I use on a daily basis for internal documentation and knowledge management. The feature allows you to perform natural language searches on your content and, rather than return individual page results, it actually generates original content based on the entirety of your documentation (or at least what you expose of it to the AI) in order to answer your question. To be clear, this is a beta feature, and isn’t ready for prime time. The results can often be somewhat sketchy, but

“…it

actually generates original content based on the entirety of your documentation (or at least what you expose of it to the AI) in order to answer your question. ”

this clearly points to the future of content search. That 30 years old PC I mentioned didn’t really have a usable content search capability. Files were organized in directories, and you basically had to memorize all of the file names and content, as you couldn’t search across an entire document library. I became a wiz at the DOS DIR command to navigate and open files buried deep within my file structure.

CHANGE IS ALWAYS HAPPENING

We see the remnants of that legacy today with libraries and files organized into hierarchical structures, but many of the user journeys around accessing content are being blended with enhanced navigation and search experiences. Today, I tend to use the options for recently opened and favorite files much more than relying on a logical file structure. How times have changed. I remember having a bit of a meltdown when Microsoft removed the Start button from Windows 8. How was I supposed to access my stuff? Accessing files and applications via

well. Or at least that’s how it is in the world according to IT and me.

“Today, I tend to use the options for recently opened and favorite files much more than relying on a logical file structure. How times have changed.”

PAUL SAUNDERS

Paul is a heavy weight product visionary and trusted aviation software expert. He’s spent 25 years in aerospace IT working with airlines, MROs, OEMs and software companies all over the world. Currently he’s working as Senior Director of Product Management at the combined organization of Comply365 and Vistair where he leads a team of Product Managers and UX Designers on a software portfolio which includes Operational Content Management, Safety Management and Business Intelligence Solutions.

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EFB process development in Air Astana

Piotr Surowiecki, Manager Operations Support at Air Astana explains, EFB management in the Central Asia environment and how a new EFB was successfully implemented

Case studies are a great way to learn about a product and, as importantly, to learn how it will perform in a real-world working environment. Knowing how another airline selected and implemented a new solution as well as the benefits they derived from it is a valuable source of guidance for those who are considering similar developments. So, as a first step, I’ll introduce you to the subject of this case study, Air Astana.

AIR ASTANA

FlyArystan and Air Astana are the two brands under the umbrella of this airline, (figure 1). The first flight was in 2002 and, more than 20 years on, Air Astana now serves destinations in 20 countries with over 80 routes, flying more than seven million passengers a year.

One Company – Two Brands

The current fleet consists of 51 aircraft with an average aircraft age of 5.1 years at the time of writing (figure 2).

Included in the fleet are Airbus A320/321 CEO and NEO types, including A321 NEO LR — Long Range. There are also Boeing 767-300ER as well as Embraer 190 E2. The plan for 2025 and beyond is to replace the Boeing 767s with Boeing 787s and to end utilization of the Embraers.

▸ process optimization through digitalization

▸ flexible and adaptable to your needs

▸ high usability tailored for pilots

▸ seamless integration into your IT infrastructure

▸ efficient & reliable information management

▸ latest security standards through 2FA

Figure 1

Air Astana Fleet

Figure 2

EFB/EFF IMPLEMENTATION IN AIR ASTANA

Moving now to the case study itself, our first steps towards EFB at Air Astana were as long ago as 2008 and there have been eight different phases in the development since then (figure 3).

Our Electronic Flight Bag (EFB) History with

3

The first phase started with the initiation of the EFB project in 2008, and that was followed by two years of hardware and software evaluation before the

“The first phase started with the initiation of the EFB project in 2008, and that was followed by two years of hardware and software evaluation before the procurement process for hardware and software got underway in 2012.”

procurement process for hardware and software got underway in 2012. 2013 saw the system setup with the establishment of EFB procedures and the development of training for EFB, culminating in the achievement of regulatory approval. During 2014 to 2017 the EFB system was implemented at Air Astana with a fleet retrofit tablet-based solution for the then current fleet. In 2019, the EFF Flight Folder project was initiated and, as part of that that, the migration to the latest Logipad solution. Let’s look at this in greater detail.

Figure

The preliminary assumptions were to setup a plan for configuration of the project, taking into account the requirements for the five fleets and five years of system utilization. We considered both hardware and software and initially decided, for hardware, to use Class 3 attached devices; however, that later changed to using Class 2 devices. With software, we were looking for a standardized interface across the different fleets, concentrating on navigation charts, manuals and performance calculation software. We wanted to integrate all of the tools within one application so that each EFB tool could communicate between different applications used in the airline.

The challenges to this approach were first, that our long-term fleet strategy was still being developed at the time, and that the initial installation costs were going to be high. Also, there was a lack of local regulation regarding EFB matters which was a very big issue. Added to that, there were unreliable networks at the home base airports to support EFB updates being downloaded on board the aircraft.

Procurement

For the EFB hardware procurement in 2012, we opted, as stated above, for Class 2 devices using a CMC Electronic device (figure 4.1).

We had different solution for each fleet and, for back-up tablets we chose to use HP Elitepad. From the supplier side we used the Airbus docking for the EFB Class 2 for the whole Airbus fleet with Esterline CMC Electronics for the Boeing and Embraer fleets.

For the software procurement, for performance calculation, we used OEM products; OPT for Boeing, FlySmart for the Airbus aircraft and, for the Embraer fleet, EPOP. We initially

“…for performance calculation, we used OEM products; OPT for Boeing, FlySmart for the Airbus aircraft and, for the Embraer fleet, EPOP. We initially selected Logipad as the main application for the Boeing and Embraer fleets…”

selected Logipad as the main application for the Boeing and Embraer fleets, starting with the document browser, a Windowsbased system at that time. Logipad handled the implementation as well as the integration and the deployment for updating other software from the Logipad application (figure 4.2).

For the Navigation charts we used Lufthansa Systems Lido eRM.

EFB system setup

EFB installations were done through Service Bulletin (SB) or Supplemental Type Certificate (STC) with line-fit for newly delivered aircraft and retro-fit during C-Checks for aircraft already in the fleet. Software applications were hosted on local servers — there was no option for Cloud installations at that time.

To support the implementation, we put together a committee with members from Flight Operations, Engineering, Information Technology and an EFB Administrator was appointed. Procedures were developed for the FCOM (Flight Crew Operations Manual) and an EFB user guide was developed. EFB policy was based on EASA TGL-36. For training, there was CBT training for crew as well as a one-time classroom session conducted by Logipad. Videos and interactive PowerPoint presentations are a continuing part of the EFB project.

Figure 4.1

Figure 4.2

stick in the head office, then operations staff, on a weekly basis, put the USB stick into the Class 2 device and the data will be automatically synchronized to that device.”

From the authority side, authorization to install and use the EFB was undertaken by two authorities, Kazakhstan CAC and DCA for Aruba. CAC had to setup EFB related standards and related means of compliance, which finally were based on JAA TGL-36. The implementation process was divided into three stages:

• Stage one was a hybrid with paper documentation as the primary means and EFB as back-up (if installed).

• Stage two was also a hybrid but with the EFB as primary means and paper documentation as back-up.

• Stage three saw us go to a full paperless cockpit with tablet as back-up.

EFB System implementation

The implementation started in 2014 and the process for Air Astana was that an EFB update was performed every week using a USB stick. As already mentioned, the Wi-Fi and cellular network connectivity at our home base is bad so it was a challenge as to how we could get update data synchronized to the installed

devices. To do that, Logipad built a functional system where a USB stick could be used to update all the EFB documentation. The latest information can be synchronized to the USB stick in the head office, then operations staff, on a weekly basis, put the USB stick into the Class 2 device and the data will be automatically synchronized to that device. A backup tablet device is delivered to the crew prior to commencing their flying duty and there are hardware and software audits every month. We went fully paperless on all fleets from 2017 with the EFB Administrator and Operations data team responsible for the EFB fleet, updating and use.

There were some challenges during all of this. They included unreliable docking station wiring on the Airbus fleet plus there were a lot of USB slot breakages on the laptops. Often, if the USB had to be inserted in a limited space, either the USB stick or the slot was broken which was a problem. Also, the aircraft data interface data distribution settings were an issue as well as the hardware and software monthly audits. On top of that, flight crew response to the new system, and the availability and procurement of spare parts in Kazakhstan gave us some initial challenges.

Fleet retrofit

When it came to the retrofit for the tablet-based solution, the evaluation process concluded that the maturity of the existing configuration and EFB costs were an issue and that pushed us to initiate a hardware configuration review. We were looking to use Microsoft Surface or iPad rather than Class 2 devices and as the tablet device for the future EFB. Hardware evaluation was limited to solutions that could offer installed mounting with a holder (figure 5).

We also required Aircraft Data Interface and a power supply to the tablet solution.

NavAero and Microsoft Surface Pro was the hardware selected to serve us for the next five years and the implementation was done in three parts.

• For Airbus aircraft it was retrofit on all aircraft already in the fleet and planned to be operated beyond 2019, and to be installed on all newly delivered aircraft.

• For the Embraer fleet, the EFB device was installed only on new E2 generation aircraft and…

• … All the Boeing fleet. Logipad was selected as the core platform for all fleets and to support all existing configurations.

Figure 5

ELECTRONIC FLIGHT FOLDER

When it came to the Electronic Flight Folder (EFF) setup, there were requirements identified by Air Astana for the kind of software that would meet our needs. We wanted the possibility to integrate with operations software applications that were currently in use, to interface and communicate with them. Also, the template for the flight plan needed to be identical to what we already used. Air Astana has already started to develop electronic forms which we wanted to use in the EFB and EFF applications. So, if there was a flight log available, we wanted to be able to use that data directly inside the EFF. We also wanted to enable EFF upload and download via a USB stick: that was real challenge for Logipad to get this done with USB synchronization.

For the documentation, the mechanism was the same as before; users can go the Briefing Room, log-in with their user names on a Briefing Room PC and then a briefing is downloaded from Logipad’s system which is automatically assigned to the pilot and to his flight only. The briefing package is an ARINC 633 briefing package, synchronized to the USB stick. Then, later, when the pilot enters the aircraft and synchronizes via USB or cellular network (if available), he can open the flight plan and start operating on the class 2 device, entering the data for that. When he has finalized the flight, the finalization data are written to the USB stick in a secure manner and then sent to the briefing room and, again, connected to the PC server, to be synchronized to the back-end system. It was quite a challenging process for Air Astana and Logipad to get this running.

All the development and the necessary steps for implementations were completed within one year. Logipad also did the training for flight crew, based on CBT. The EFF process was limited to the aircraft attached EFB tablet.

Challenges faced included the network infrastructure, which is still a challenge, and we’re looking for a solution to get the network infrastructure running or to find a way in which there can be a connection available all of the time.

FUTURE PLANS

We are planning to review the hardware configuration because, with the Logipad application, we can now handle iOS and Windows devices as well as Android devices. The plan is to replace the new long-term EFB strategy to make the current process more efficient. This will include hardware replacement and setup of some features on crew personal devices. Logipad’s versatility means that we needn’t worry which sort of device the pilots are using. We also want a simplified EFB software configuration on flight crew personal devices whether they are Windows, Android or iOS. The process is not finished right now (time of writing). We are also looking to integrate an eTechLog solution based on the synchronization mechanism and an electronic loadsheet. Again, the challenges will be connectivity between aircraft and local servers, data management and distribution, and the selection of a long-term hardware solution.

experience in operations management and project leadership. As Manager of Operations Support at Air Astana, he excels in overseeing a wide range of critical functions, including regulatory compliance, document control operations engineering, Electronic Flight Bag and flight dispatch. His previous roles bring a comprehensive understanding of airline operations and a record of accomplishment of successful project execution driving operational efficiency.

AIR ASTANA

Air Astana Group is well positioned in its region and beyond. Kazakhstan is strategically located within easy access to two of the largest aviation markets, India and China, and with proximity to the Middle East and Europe. Efficiency is supported by a young, modern and fuel-efficient fleet with planned fleet simplification in the medium term. The Air Astana Group is at the forefront of environmental initiatives with continuous efforts to reduce its C02 footprint.

LOGIPAD

Logipad from DextrData was developed in 2002, providing airlines with a trusted Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground staff.

Thanks to a single sync transaction process and modules like document management, eForms and eBriefing / EFF, Logipad reduces paperwork. It is flexible and adaptable to the user’s needs. Logipad latest version offers top notch security standards through 2FA.

The plan for 2025 and beyond is to replace the Boeing 767s with Boeing 787s

Karen Miller explains how putting the customer first means that success for Honeywell Connected Aerospace is when customers are successful

In her role as General Manager of Honeywell Connected Aerospace, Karen Miller has accountability for the performance of Honeywell’s software business for digital solutions. Before joining Honeywell, Karen worked at GE Aviation, United Airlines, Jeppesen, and Diamond Aircraft. She has deep knowledge and experience in cloud software, enterprise digital transformation & modernization, and data integration. Her focus has been on solving complex and challenging business problems for her customers while empowering and motivating her team to innovate and deliver business results.

Aircraft IT: Your name, your job title, and the name of the business?

Karen Miller: Karen Miller, General Manager, Honeywell Connected Aerospace

Aircraft IT: How did Honeywell Connected Aerospace get started?

KM: For decades, Honeywell has been providing aerospace operators with world-class software to meet their toughest challenges. In 2018, Honeywell recognized a unique opportunity across all our business groups to centralize our SaaS (Software-asa-Service) offerings to provide better value to our customers and greater innovation opportunities internally; we call this the Honeywell Connected Enterprise. Within this group, Honeywell Connected

Aerospace is responsible for delivering a suite of services, databases and software solutions to our aerospace and defense customers globally. This includes our Honeywell Flight Efficiency software, Navigation and Terrain Databases, Honeywell Navigation Services and a range of cybersecurity and buildings solutions from across the Connected

Enterprise. And most recently, this includes Honeywell Forge Performance+ for Aerospace, a cloud-based solution that uses Artificial Intelligence (AI) and Machine Learning (ML) to help aerospace manufacturing and MRO operators optimize workforce performance, plus asset reliability and site operations.

“Our number one priority is to deliver solutions that are intended to drive safety first and foremost, as well as greater efficiency and resource optimization for our customers globally. We are at our best when our customers are at their best”

“…this latest release is a testament to my team’s ability to tap into the greater Performance+ investment across the Honeywell Connected Enterprise.”

Aircraft IT: What is the guiding business principle that drives Honeywell Connected Aerospace?

KM: Our number one priority is to deliver solutions that are intended to drive safety first and foremost, as well as greater efficiency and resource optimization for our customers globally. We are at our best when our customers are at their best, succeeding in their day-to-day operations. For instance, our new FMS Guided Visual Approaches are designed to address the issue of unstable approaches at challenging runways across the United States — and soon, across the globe. These approaches aim to take the burden off pilots by providing lateral and vertical guidance to the runway during visual maneuvers. This helps pilots maintain orientation while preventing steep approaches or over-banking with the potential for a stall. Our customers value the confidence these approaches bring to their pilots and the smooth, safe experience it offers to their passengers; their satisfaction is our success.

Aircraft IT: What has Honeywell Connected Aerospace’s greatest business achievement been to date, and why?

KM: Our greatest achievement is the Honeywell Forge Performance+ for Aerospace release I mentioned earlier. It is available now for commercial operations, and our FedRAMP-compliant variant for US Defense assets is set to launch later this year — as well as some expanded cybersecurity offerings and integrations. To take it further, this latest release is a testament to my team’s ability to tap into the greater Performance+ investment across the Honeywell Connected Enterprise. While the technology was originally developed for nonaerospace operations like process manufacturing

and utilities, we recognized a need for similar capabilities in the aerospace and defense sector. To drive greater value for more industries, we collaborated both internally and externally with our customers to create a vision and deliver.

Aircraft IT: What have been your disappointments and what have you learned from them?

KM: Taking legacy or on-premise software solutions into the cloud is always a difficult and challenging venture. There is a constant judgement call to balance cost, scope and time. In the case of Performance+, we took the learnings from previous migrations and applied them to this development effort. We organized our work and our teams differently, utilizing skilled developers who went through similar migrations — taking the lessons learned from hands-on experiences.

Aircraft IT: In a sentence, how would you summarize what Honeywell Connected Aerospace does for aerospace customers?

KM: Honeywell Connected Aerospace delivers critical databases, services and innovative software solutions to airline, business aviation, defense, MRO and OEM operators globally to help them successfully drive efficiency, enhance safety, optimize resources and promote uptime and mission-readiness.

Aircraft IT: What do you feel will be the next big thing in MRO IT?

KM: Like many other technology and SaaS providers, we are excited about the future of Generative AI. This technology is already changing the way our customers work throughout their organizations, and MRO IT will be no exception. For instance, McKinsey recently projected that Generative AI can unlock an additional 24% capacity for a maintenance technician. Further, AI/ ML-powered predictive maintenance can reduce maintenance costs by 22%. These advances have the power to completely transform the MRO industry; the challenges will include harnessing these technologies safely and responsibly, scaling their integration with existing processes and regulatory procedures wisely, and ensuring workers are trained and prepared to use them. What excites me about this technology is that it expands capacity for the higher value work that the maintenance technician provides.

Aircraft IT: What do you want your customers to say about Honeywell Connected Aerospace?

KM: I want our customers to view us not just as their technology provider, but as their strategic advisor at every phase of their digital transformation journey. The beauty of scalable, SaaS solutions is that they allow us to serve customers of all shapes and sizes with a wide range of operational needs and priorities. We want our customers to say that we are their number one choice for this digital partnership because their successes speak for themselves.

Aircraft IT: Karen, thank you for your time.

“I want our customers to view us not just as their technology provider, but as their strategic advisor at every phase of their digital transformation journey. ”

Better crew planning and communication

Laura Blank, Product Manager, OffBlock introduces a small solution that can have a large impact on crew retention while improving processes and costs

Crew management and planning is a very complex process for an airline with a range of considerations to take into account in order to determine who will fly where, on which aircraft and at which time. Rules about crew flying times have to be considered and, no matter how well the plan has been constructed, things do change. People fall sick, a delayed flight can mean that the crew have not enough time to fly the return trip, aircraft can fail or outside influences can throw the plan off course so that it needs to be remade, which means roster changes, and then communicated to all of those involved. That’s where, often, any re-planning goes awry. However, in this article, we’re going to focus on a crew planning tool designed to also tackle that issue of communication.

CREW MANAGEMENT AND PLANNING

The first thing to recognize is that crew planners and managers have to manage a vast amount of data, often with a high degree of urgency, taking into account relationships and safety standards. In addition to that, while there is a wide group of tools and processes that they can use, those tools and processes are mostly fragmented and not smooth to use at all. There is still a lot of manual work involved with follow-ups, emails and many calls, which can be reduced. Also, they must often work with legacy systems, online browsers, online tools… it all adds up to a bad user experience to get to what they want. The core product of crew planning is the Crew Planning Tool, not the Crew App which is just a side issue for crew managers and planners. But for us at OffBlock, the Crew App is the main product that we work on every day.

The private life of crew members must be considered as well in terms of data protection and roster sharing in order to avoid a vast distribution of sensitive data. OffBlock combines the data protection requirements of the airline with the need of crews to share parts of their schedule with their friends and family. This increases not just crew satisfaction, but also the level of trust between the airline, the crew planning department and the crews.

The airline’s intention is to make their processes as safe as possible but, if that becomes too complicated and slow, people will use unsecure tools and shortcuts to share their data. The airline then actually accomplishes the opposite of what their intention was and in the worst case might even get sued by employees for not protecting their private data well enough.

THE VALUE OF OFFBLOCK

We built OffBlock firstly from the crews’ perspective and secondly from the airline’s perspective. Crews are able to find everything in one place and at the right time; for example, dead head tickets, weather information, delays on inbound flights, gate changes, hotel, layovers, etc. They also have crew information, aircraft and briefing information, documents etc. We provide an enjoyable user interface and a swift user experience. The advantage for the crew planning side is that they

get the feedback they need faster, smoothly and automatically, and they don’t need to chase up information. The advantage on the airline’s side, at a higher level, is that it supports crew satisfaction and retention if their everyday tasks of administration and communication are greatly simplified. Plus, there is a reduction of the risk for delays or cancellations of flights.

OffBlock also enhances the efficiency of crew management and planning. One way in which it does this is with the possibility of change acknowledgements as well as the reduction in numbers of emails and calls in cases of roster changes; we can also trigger automated calls in the case of changes plus, we reduce the crunch times, for example with calls on standbys, via asynchronous communication. With asynchronous communication, it’s not necessary for people on each end of the communication to talk at the same time; so, crew planning can send out information and the crews can view that whenever they want because it’s all up-to-date on the app and also available offline. Then they can acknowledge the information or give their feedback which will be automatically transferred back to crew planning.

There is also the automation of low-level repetitive tasks which enhances efficiency as well as minimizing manual errors. Of course, if you type dozens of emails there could be errors; you might miss off a crew member or type information that is not needed or wrong information, you might miss calling one crew member. This is all reduced by automated acknowledgements and automated sending of information to the right people at the right time.

REDUCING COSTS

The main way in which we can reduce costs is through the reduction and avoidance of delays and cancellations of flights as well as, through leaner and faster processes, and the avoidance of some internal process costs. There is also the reduction of crew planning staff numbers in general and savings on internal IT resources. These are all factors that have to be taken into account when considering whether to ‘make-or-buy’; to decide whether to make it yourselves or buy an existing product such as OffBlock. Also, we work with many different airlines, so the experience and the input across those airlines brings a value that we can use to save time and money. In the end, all airlines have to deal with ‘the same but different’ issues and we can help to solve them by leveraging the collective knowledge of all of our customers.

IMPROVED COMMUNICATION

OffBlock can push information to crew members instead of them having to pull the information from the source. Pushing information is a big step forward with which we have established a high level of actuality. The aggregation of information from different sources/databases is also a huge step forward; crew members do not have to check in various places for the latest information

because we aggregate them from those sources to one single point of information. (figure 1)

There are different levels of acknowledgement for different types of communication. For example, if a hotel change is sent to a crew member; they do not have to confirm that they have read it but they will have been informed that something has changed and can mark it as ‘read’. And there are sensitive notifications like roster changes which recipients have to acknowledge and confirm back to crew management. We make this process easy and trackable. Communication gets a lot easier with instant messaging functions and with the direct exchange of information in a well-designed App like OffBlock. At the moment, the information might be in web applications viewed on a smartphone screen where you have to pinch and move the content around in order to read it; it’s not very convenient to work that way but it’s an everyday problem. Sometimes several times a day and, in itself, an everyday stress factor for crew members who already have demanding jobs. It’s very important for airlines and crews to improve their communications process between crew planning and flight crews. We couldn’t believe when we looked into it, how many manual and old-fashioned processes, tools and databases are still in place; even things like faxes… On top of that, there is the reality of a new generation of digital natives who are so used to smartphones and so used to instant access to everything that it’s really hard for them to deal with a situation where they have to wait for information. For instance, a pilot on standby, waiting to be notified of their next flight, has to constantly log in on their smartphone to keep up with the notifications whereas, with OffBlock, the information will be sent to them, instantly and without them needing to look for it. People are used to WhatsApp and similar instant processes, so they regard constantly having to look for

Figure 1

information as further stress. Older generations can handle that because they learned to wait. On the serious side of that, it’s very important to have tools that make lives easier for everyone.

IMPROVING CREW LIFE

As already stated above, OffBlock offers the reduction of unnecessary stress, especially in standby situations, because the solution is integrated into airlines’ established data handling systems and processes. That means that crews can use their smartphones. Also, the fact that information is pushed to crew members, from one source, rather than them having to pull it, from a number of different sources, is a major factor in crew satisfaction. It simplifies the handling of rosters, the simple checking of the roster to know what is on today, tomorrow and the month ahead. Less training is required regarding the software whereas, if they have a wide spread of tools and different sources for information, they have to watch a training video for every tool. With OffBlock which is constantly improved and with new features, there no training needed for crew members. And the login is convenient and secure via face ID or fingerprint. The reduction of unnecessary complexity is a major contributor to crew satisfaction. And, on the social side, crew members will want to share their roster with colleagues and friends to find common off-days, to find mutual layovers as well as to better plan their private life with their wife or husband if they are also able to see the roster.

IMPLEMENTATION AND INTEGRATION

There is a super short ramp up time for OffBlock with its plug & play capability. We can literally connect to any crew planning and airline system (figure 2).

“Many airlines underestimate the importance of crew satisfaction. The more satisfied the crew is, the more satisfied the customers are.”

planning. platform. And we have a partnership with EasyMemoryItem, a training tool for pilots to prepare for flights and their regulatory courses. Another benefit of using OffBlock is, that if the airline might change internal planning tools, OffBlock can just connect to those tools and the front-end OffBlock for the crews stays the same.

Small tools like OffBlock can make a huge impact. Many airlines underestimate the importance of crew satisfaction. The more satisfied the crew is, the more satisfied the customers are. There is tough competition on the market, there are plenty of alternative airlines and the ones that are better will succeed — on the passengers- and crew-side. Most airlines however are too busy to improve during their running business and this is what we want to emphasize: small tools can make a huge impact.

LAURA BLANK

As a product manager at a German software start-up, Laura leverages her background in media design alongside experience in marketing and customer support to drive innovative solutions. With a keen eye for user experience and a strategic approach to product development, she excels in translating customer needs into actionable features, bridging technical teams and end-users to deliver intuitive software solutions that flight crews worldwide love to use.

OFFBLOCK

interfaces to Leon Software, a crew planning tool for business aviation, and to C Teleport, airlines to book deadhead flights and hotel stays.

REDifly, a crew

OffBlock, headquartered in Crailsheim, Germany, stands as a leading crew app in the aviation industry. Since its inception in 2018, the innovative start-up has grown rapidly with a team of dedicated professionals driving the brand forward. OffBlock provides not just a solution but a transformative experience for flight crews, which is evident in every aspect of their app. It makes it the go-to solution for crew members seeking efficiency, connectivity, and an elevated overall experience.

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VENDOR FLIGHT LOG: YONDER

Actions

and real developments that will benefit airlines rather than hype are the characteristics that put Yonder ahead of the game says Miha Kukovičič

With a background in Venture Development and Marketing, Miha has been serving as Yonder’s Marketing Manager since March 2023. He holds an MSc Marketing degree from Corvinus University in Budapest and an CEMS Master in International Management degree from CUB and FGV São Paulo.

Aircraft IT: Your name, your job title, and the name of the business?

Miha Kukovičič: Miha Kukovičič, Marketing Manager, Yonder.

Aircraft IT: How did Yonder get started?

MK: It was exactly ten years ago when Marc Rauch and Tom Vogel, two of our founders decided to start the company that became Yonder. Their paths started separately with Marc trying to get rid of the Word documents as the Head of Airport Authority at Zurich Airport while Tom was facing documentation hurdles as the Head of eOperations and EFB Administrator at Swiss International Airlines. They both came to the same conclusion that documentation is killing productivity and causing inefficiencies, yet struggled to find an existing solution that would solve their problem. After discussing how they were, interestingly, facing the

same struggle in different organizations the idea of Yonder was born and Swiss engineering was quickly put into action.

Aircraft IT: What is the guiding business principle that drives Yonder?

MK: This one is easy, we’re all about the product and we mean it. There are plenty of other solutions on the market that digitalize documents — meaning they take something that used to be on paper, put it in an electronic form and display it in a

viewer. At Yonder, our aim is to completely redefine the traditional meaning of documents and knowledge management, rather redefining the format in which we create, distribute, and consume information than trying to digitalize an old concept with all of its limitations. Because of that you won’t see us adding flashy new functionality that adds little real value in the aviation industry but rather innovating in advanced XML capabilities while aiming for highest user friendliness and top IT security standards.

“… our aim is to completely redefine the traditional meaning of documents and knowledge management…”

Aircraft IT: What has Yonder’s greatest business achievement been to date, and why?

MK: Being a young, fast-growing company, there has been a lot going on lately that would qualify as significant milestones, We have completed several far-reaching projects with large and complex organizations transitioning from legacy systems. This often challenged us with unique problems, requiring us to get creative and elevate our software to new levels. However, I personally believe the greatest business achievement to date has been creating a unique company culture. As our CEO Tom puts it, we are “Global but Swiss”. We have a global team spread across 15 Time Zones and eight nations, yet we all adhere to our core values of delivering the highest quality and reliability, both in our products and projects. This allows us to offer greater flexibility to our customers who are spread across the world in the same manner — a global customer base needs a global team.

Aircraft IT: What have been your disappointments and what have you learned from them?

MK: I think the biggest overall disappointment was the realization that not everyone is so excited about documentation as we are — you go figure. Documentation is just not the buzzword that’s discussed in most boardroom meetings and that’s often reflected in allocation of budgets as well. Yet, smart documents are reshaping how companies manage knowledge and are creating an ever higher added value. It will be only a matter of time before the potential productivity increases and costs savings will be just too lucrative to ignore, and smart documentation management will come into the spotlight.

Aircraft IT: In a sentence, how would you summarize what Yonder does for aircraft operations customers?

MK: Yonder enables organizations of all shapes and sizes to take the next step in information

“This often challenged us with unique problems, requiring us to get creative and elevate our software to new levels. However, I personally believe the greatest business achievement to date has been creating a unique company culture.”

management by implementing smart documents that bring in a modern, user-centric experience, increase productivity and cut costs.

Aircraft IT: What do you feel will be the next big thing in operations Aviation IT?

MK: We believe AI will play a big role in the future. Not as the buzz word it is often used as today but for applications where Generative Artificial Intelligence (Gen AI) truly brings a benefit. In the world of documentation management, use cases could be finding, importing, and updating any standard or regulation from any authority, linking company documentation to the imported regulations and standards, or translating documents using AI. We’re taking an active part in shaping this future and will be implementing the first use cases within Yonder shortly, while staying

true to our beliefs and refraining from taking part in the marketing hype that’s unfortunately associated with AI.

Aircraft IT: What do you want your customers to say about Yonder?

MK: We like to look at ourselves as a provider that really gets the projects done no matter what — something Marc and Tom brought over from the military. In practice this means we always make sure that our clients are successful with our solution, have the right expertise to use it, and receive the necessary support to continue thriving. In this light we really want that our customers see us as their knowledge management partner rather than just another software vendor.

Aircraft IT: Miha Kukovičič, thank you for your time.

“…while

staying true to our beliefs and refraining from taking part in the marketing hype that’s unfortunately associated with AI.”

Digital documents are more than a PDF on an iPad at K-Mile

Pattaraporn Jantarasamee, Head of Quality at K-Mile and Emil Ahlgren, Director of Operations

APAC at Web Manuals show us the road to full digitizing while managing growth

In this article, Pattaraporn Jantarasamee will address the K-Mile experience of implementing a digital document management system while Emil Ahlgren will cover the processes and technology of digital documentation.

PATTARAPORN JANTARASAMEE

While this case study is primarily about the introduction of a modern digital documentation system into K-Mile Air, in order that readers will understand the context, we’ll start with a brief introduction to the airline.

K-MILE AIR

As the first Thai registered express freighter airline, K-Mile operates out of Bangkok Suvarnabhumi Airport. The fleet comprises Boeing 737 400 and 737-800 aircraft serving major cities across South East Asia, China and the Indian Subcontinent.

So, you might ask, why did K-Mile decide to go for a digital documentation transformation?

THE REASONS FOR GOING DIGITAL

There were three key drivers that moved K-Mile toward this digital transformation. The first driver, to which all readers will relate, was safety and

“When one item in one document was revised, it was necessary to go back to review all the other documents that included that item and/or referenced the document

in question, then revise them, if necessary.”

airline, does not carry passengers, its mission is to ensure the safety of crews and shipments. The second driver was to increase the efficiency of K-Mile’s document management system. Third, we wanted to reduce the valuable man hours spent on document editing. We also realized that the previous system used by K-Mile was no longer sustainable and could not keep up with the ever-changing aviation landscape.

So, lets wind back to the situation prior to the implementation of Web

The first problem was inter-document and regulation referencing. When one item in one document was revised, it was necessary to go back to review all the other documents that included that item and/or referenced the document in question, then revise them, if necessary. It was becoming an increasingly difficult process to keep up with evolving requirements and regulations. Secondly, formatting inconsistencies with bullet numberings, font size, capitalization… had become a constant headache and led to a lot of presentation issues. Version control was the third problem. On several occasions, it was discovered that users had downloaded PDF documents onto their personal devices but failed to update when a new revision of those documents became available. That resulted in the use of out-of-date documents which was not good from a compliance point-of-view. Next, the system that we had been using previously lacked the ability to track the document review and approval path, which meant that it had to be done manually outside of the system. Finally, there were security concerns

become clear that we needed some sort of transformation and solution. The primary objective was to address the pain points listed above and transition to a more efficient, secure and compliant document management system (figure 1 right).

Project Initiation and Goals

A more efficient, secure, and compliant document management system.

1

FINDING THE RIGHT SOLUTION FOR K-MILE

At the start, we proposed the implementation plan to top management to make the change-over using the mechanism of MoC (Management of Change) under the airline’s safety management system (figure 2). This formal MoC approach not only helped us to identify potential hazards associated with this change but it also ensured that all tasks were effectively prioritized and monitored.

Figure

“This

formal MoC approach not only helped us to identify potential hazards associated with this change but it also ensured that all tasks were effectively prioritized and monitored.”

• “Balanced approach” Implementation

• Propose plan to top management using MoC template

was completed in six to seven months. Web Manuals’ extensive experience from working with various airlines and aviation entities on similar projects proved invaluable. As also seen in figure 3, we divided the implementation plan into two phases to prevent overload and to facilitate user adaptation.

Phase 1

We also worked closely with the Web Manuals team to create a realistic timeline. Web Manuals’ extensive experience working with other airlines and aviation entities proved invaluable to the project. Most importantly, K-Mile decided to adopt a balanced approach to make sure that no-one, from admin users, reviewers and editors to readers, felt overwhelmed by the change. User experience and facilitation were at the forefront of our strategy. We recognized that embracing such a substantial change could be daunting for our teams. So, to ensure a smooth transition, we made thoughtful choices. Moreover, we prioritized communication. Open and transparent dialogue was essential to assure our teams that they were an important part of this transformation journey. We even went the extra mile by adding Thai subtitles to the user self-study videos, ensuring that language barriers didn't hinder comprehension. Our goal was not just change, but change that would enhance our operations while making it as seamless as possible for our teams. We also worked closely with the Web Manuals Team to create a realistic timeline, ensuring every aspect of the transition was meticulously planned. In the end, the project

The primary objective was on project communication. Department heads, document editors and users, and even the local regulatory authority were engaged into the process to secure their buy-in, creating a shared vision of the transformation. The involvement of the local authority not only demonstrated our commitment to compliance but also helped foster trust. The project team reached out to all users, editors and reviewers, plus including external service providers for whom the airline intended to give access to the new document management system. Training was divided into two parts.

“Editor training was provided by the Web Manuals team providing hands-on, virtual training sessions (it was during the Covid time), and with the main focus on system interface, document development and editing.”

Transfer of PDF docs

Figure 2

Editor training was provided by the Web Manuals team providing hands-on, virtual training sessions (it was during the Covid time), and with the main focus on system interface, document development and editing. That was followed by reviewer and reader training which was mainly done using self-study materials that were available in the system itself. As all the self-learning materials at that time were in English, it was decided to add Thai subtitles to make sure that language would not be a concern for users. We even established a dedicated help desk to support all users who could contact the desk throughout the transition period via emails, group chat or a phone call.

Most importantly in Phase 1, all K-Mile’s existing PDF documents were transferred from the previous system into the new system. Initially, all of these documents retained their original PDF format. This was done on purpose to ensure that, first, all the users could focus on familiarizing themselves with the new system’s look and feel, and interface.

With phase 1 providing a solid foundation, the project moved on to phase 2 which was dubbed ‘the heart’ of the transformation.

Phase 2

In phase 2, all of K-Mile’s major manuals, including OM-A and GMM were fully transformed into web-based documents in the new system. The transfer process started with the major manuals because they are frequently and heavily referred to by other manuals. That was followed by less frequently referred to manuals such as OM-B, OM-C and Maintenance Program Data. Editor coaching continued with editors’ user support by both the document controller and the Web Manuals team. There were also extensive communications continuing.

As at the time of writing, all of K-Mile’s documents, except for manufacturers’ manuals, were in a fully web-based format and we were confident to be able to say that the users had embraced this technological change with remarkable ease.

BENEFITS AND OUTCOMES

As a result of the implementation, K-Mile’s operational efficiency soared (figure 3), errors significantly decreased and valuable man-hours were saved.

Benefits and

Outcomes

COMPLIANCE AND TRUST FROM CAA

Figure 3

More importantly, the airline’s compliance standards have improved as has the trust from K-Mile’s local regulatory authority. A few months after the implementation of the new system, K-Mile was audited by the local authority and the number of non-compliances had significantly reduced. The same audit was also conducted the following year and the airline emerged with zero non-compliance, a huge benefit from the transformation.

However, that doesn’t mean that the journey was without any challenges and we certainly learned some lessons.

LESSONS LEARNED

Here are the lessons that K-Mile learned along the way (figure 4) and we hope you’ll find them useful should you decide to implement such a transformation.

Lessons Learned

The first thing learned was that people adapt to change differently and not everyone finds it easy to embrace this new technology. Bearing that in mind, we organized some customized training during the process with coaching and moral support; explaining the ‘why’ behind this transformation. The airline relied heavily on department heads to address any user resistance.

People adapt to change differently

Figure 4

issues were promptly resolved by the Web Manuals team with any unresolved issue either being put in a backlog or a suitable work-around being found.

Lastly, it became clear that content creation needed more time than we had anticipated because, during the transition from the PDF documents to the web-based documents, the editors had not only to transfer the file format but they had to review and make sure that linked and reference content was also accurate. It was a very time consuming task.

We also found that, while the implementation project had been planned based on some ideal assumptions, it had failed to take into account unforeseen circumstances such as operational disruptions and other ongoing projects so the first revisions of the fully digitalized documents were accepted based on the acknowledgement that they may not have perfectly complete references. Notwithstanding that, it was an excellent start for K-Mile.

The journey is far from over and, for sustainability and long-term strategies the airline realizes that a robust document management system will serve as a good foundation for operational safety (figure 5 right).

So, K-Mile will continue reviewing and refining all of our documents to achieve a level as close to perfection as possible. The aim will be to do this through a formal auditing process with a

Sustainability and Long-term Strategy

Figure 5

“With scalability and system integration, we are aiming to integrate our new document management system into other areas such as the auditing system and emergency response plans, as well as the Electronic Flight Bag (EFB). ”

performance-based regulatory framework similar to EASA’s. During this transition we are pretty confident that our transition will be smoother. We’d also like to incorporate other regulations, including the regulations from foreign regulatory authorities, into our system and documents as well.

With scalability and system integration, we are aiming to integrate our new document management system into other areas such as the auditing system and emergency response plans, as well as the Electronic Flight Bag (EFB). We will also continue user training and communication to make sure that they fully utilize the system functionality as well as to empower them with the tool that we all need for the success of our document management system.

That’s pretty much all of our journey in a nutshell.

EMIL AHLGREN

As a next step on the compliance part, the TCARs (Thailand Civil Aviation Regulations) are being implemented and Web Manuals is also implementing the TCAR into its software with K-Mile set to be one of the first operators in Thailand to become TCAR certified. That will be the next part of our journey together.

WHAT IS DIGITAL DOCUMENTATION?

Just to conclude the article, we often get asked to define digital documentation so here is a brief explanation. At first sight, digital documents, maybe html documents, and PDF documents might look the same but, in reality, they can be very different. We hear so many different versions of what is a digital document as well as a digital document management system, and there are so many misconceptions. Just because a document is created using word processing software, converted into a PDF and then put in a shared folder does not make that document digital, even though a lot of people think it does. A digital document, or an html document in this case, can include a lot of background data whereas a PDF is more of a static document with less data in the background.

Just generating a PDF document and making it available is really a one-way communication reliant on someone fetching that document or perhaps it can be pushed out; hence, a one-way communication. One thing that we hear very commonly is losing control with locally stored copies and documents out there

is the latest version of the document or who has it; and to interact with it in a two-way process is almost impossible.

A topic that has been talked about very much lately is ‘a single source of truth’ but it’s very hard to ensure that there is a single source of truth without having the information centralized and in control.

PATTARAPORN JANTARASAMEE

Pattaraporn has been in aviation for more than 20 years. Currently serving as the Head of Quality, she possesses a deep understanding of Thailand's regulatory requirements and knowledge in document management systems. Her career has encompassed various pivotal roles, including operational staff training, overseeing compliance, managing safety and security, as well as liaising with regulatory authorities.

Managing K-Mile’s transition to a web-based document system, Pattarapom has positioned the airline at the forefront of industry innovation.

EMIL AHLGREN

Emil is the Director of Operations APAC at Web Manuals. He spent four years with Web Manuals in Sweden at the HQ before relocating to Singapore to open the first office in the region. Emil has more than five years’ experience in the aviation industry and a background in IT and sales. When not helping organizations digitizing manuals or opening new offices, Emil enjoys all kinds of sports that include adrenaline, and traveling with family and friends.

K-MILE AIR

Established in 2014, K-Mile Air is Thailand's first express cargo airline. With a fleet of five Boeing 737 freighter aircraft, they specialize in fast and reliable air freight services. The airline currently serves key destinations in Asia. Expanding their route network and upgrading their fleet, the airline is striving to meet the evolving needs of their customers while setting new standards in cargo logistics.

WEB MANUALS

Web Manuals specializes in developing digital document management solutions for the aviation industry. It is revolutionizing aviation manuals and regulatory compliance by making the digitization, authoring, and distribution of operational documentation easy and accessible to operators of all sizes. What used to be a laborious manual task is now made simple: the rapid authoring, reviewing, publishing, distribution, and control of an entire manuals’ library is now a seamless operation.

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VENDOR FLIGHT LOG: IDEAGEN

Safety is the driver ensuring that Ideagen’s customers are able to offer the highest levels of quality says Michelle Mimms

Michelle has over 10 years of experience working within regulated industries. At Ideagen, she raises awareness of the importance of safety and quality improvement by examining changing regulatory trends and industry best practice to inform aviation organizations about how they can enhance their operational efficiencies and drive down risk.

Aircraft IT: Your name, your job title, and the name of the business?

Michelle Mimms: Michelle Mimms, EHS and Quality Solutions Manager, Ideagen.

Aircraft IT: How did Ideagen get started?

MM: Ideagen has been supporting heavily regulated industries for over 25 years. It started with a vision to support a growing global community of organizations who keep people safe. Over the years we’ve grown to add additional quality and safety solutions, incorporating innovative digital technology including AI, data and analytics, automation and more. We’ve expanded the markets and industries that we support but always with a goal of helping quality and safety professionals solve the complex challenges they face every day.

Aircraft IT: What is the guiding business principle that drives Ideagen?

MM: To support the safe hands and trusted voices that protect the world. Our solutions, including Ideagen Quality Management and Ideagen Coruson, are the backbone of quality and safety in our customers’ organizations. The solutions give their staff everything they need to create safer, more comfortable journeys for their own customers.

Aircraft IT: What has Ideagen’s greatest business achievement been to date, and why?

MM: I think we’re most proud of the impact we have in the industry and it’s something I get the privilege to see and discuss with our customers every day. We work with more than 750 global aviation organizations and we’ve seen fantastic work done by all those organizations to improve their safety and quality processes. Some airlines we’ve worked with,

“Our solutions, including Ideagen Quality Management and Ideagen Coruson, are the backbone of quality and safety in our customers’ organizations.”

after switching to our software, saw dramatic uptakes in the number of safety reports submitted by their staff and this has meant issues are flagged and resolved far earlier and easier than they would have been previously.

Aircraft IT: What have been your disappointments and what have you learned from them?

MM: One thing I’ve learned is that failures and mistakes are not something to be ignored and avoided — that is the biggest takeaway from my time working at Ideagen. The only way to drive continuous improvement within any organization is to be capturing your mistakes, errors and incidents, analyzing them and putting in place corrective and preventative actions. As I mentioned above, the biggest sign of achievement I see from aviation organizations when they utilize our software is increasing the amount of safety reports they receive. When I explain it to those people that work outside the industry, they often say: “surely you want to see a

reduction in reports and safety issues?” But in fact it’s the opposite — you want to find all those small, insignificant issues and resolve them before they become that larger problem that grounds the aircraft.

Aircraft IT: In a sentence, how would you summarize what Ideagen does for aircraft operations customers?

MM: We deliver for them, digital quality and safety management solutions that improve efficiency, streamline processes and make air travel safer.

Aircraft IT: What do you feel will be the next big thing in operations Aviation IT?

MM: I think the most important challenge in the industry right now is around Net Zero and this will influence what we see in Aviation IT. The push towards greater sustainability in aviation is only going to increase in importance as we get closer to Net Zero goals and therefore, we’re going to see more electric and hybrid aircraft and more use of

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE — APAC

sustainable aviation fuel. To facilitate a smooth transition to this sustainable future it’s going to be key that your organization is tracking all data points and using that insight to continuously improve operations. Sustainability efforts should be supported by data-driven decision making. Advanced analytics and reporting will help to facilitate predictive maintenance, AI-powered flight optimization, digital twins and more. This will hopefully counter some of the expense that might come from switching to more environmentally friendly air travel.

Aircraft IT: What do you want your customers to say about Ideagen

MM: That our software helps them to streamline their quality and safety processes, which in turn makes the lives of their staff easier and keeps their customers safer as they travel.

Aircraft IT: Michelle, thank you for your time.

Continually growing and adapting at ASAP

Brandon Gatica, Global EFB Consulting Manager at ASAP offers a potted history of this well-established and consistent IT Business and Aircraft Performance Engineering Firm

Founded in 1995, Automated Systems in Aircraft Performance Inc. (ASAP) has provided efficient aircraft performance engineering services for nearly three decades. Staying at the forefront in such a competitive market as aviation IT has put plenty of demands on the business: the thorough, quality-driven response to those demands has epitomized why ASAP has successfully stayed the course and why customers put their faith in the products and services that the company offers. Currently, 20 regional airlines in the Middle Eastern, Caribbean, African, European, South American, and North American regions use ASAP. It is mostly popular in the North American Region, with very active markets in the United States and Canada.

So, with the thirty-year mark approaching and continuing success clear to see, we thought we’d ask Brandon Gatica, Global EFB Consulting Manager at ASAP, to update us on the company, its services, and its products today.

ASAP’S CORE MISSION AND USP

The secret of ASAP’s long-term success is that customers are at the heart of our approach; the aim is to deliver a premium service, to give customers the best products available in the class and the best service, especially when time is of the essence. With all that, we also believe that ASAP is different; for instance, other companies’ solutions provide Runway Analysis, Weight & Balance, and customer support services as ‘add-ons’ to their main business, but we are completely devoted to these services as our primary business. ASAP’s system is integrated throughout and dynamic to fit everyone’s needs.

WHAT ASAP DOES FOR REGIONAL AIRLINES

Regional airlines can greatly enhance their operations when using ASAP STAR because it supports and simplifies effective communication between the cockpit and other functions involved with the flight, such as the dispatch office, ground operations, gate agents, and baggage carriers, to name a few. Many useful features are embedded in ASAP STAR; features such as reduced power take-

“The secret of ASAP’s long-term success is that customers are at the heart of our approach; the aim is to deliver a premium service, to give customers the best products available in the class and the best service, especially when time is of the essence.”

offs, optimum flap settings, integration with flight planning vendors, flight risk assessment tools (figure 1), and one-engine inoperative departure procedures. They all ensure cost savings and improved safety for regional airlines.

That cost saving extends to ASAP STAR preserving an aircraft’s engine life through reduced power take-offs. The system displays icons (such as revert marks) that notify users of changes, and various warning signs to help reduce errors. To further minimize the chance for human error, the system ensures that the settings that cannot be used simultaneously also change color to notify dispatchers, pilots, or any user of ASAP STAR that there is a problem before completing the performance calculations (figure 2).

One Engine Inoperative turn procedures are available with ASAP STAR, and the system was the first in the industry to render and showcase these in various formats, such as YouTube (figure 3), PDF, Google Earth, and text. Doing so ensures that the pilot fully comprehends the procedure, thereby

limiting human error that may arise from an unclear procedure. ASAP works efficiently to meet all our customer’s specific needs, creating aircraft- and clientspecific requests to prolong engine life while fitting the exact needs of the airline.

The aircraft type for which ASAP STAR is most often used is the B1900D. We provide service to the largest B1900D fleet in the world. Of course, this does not mean we are limited to smaller aircraft.

We also have many customers using ASAP STAR for their B737 fleets. Aircraft types are not a limitation for ASAP. Other providers stick to a certain aircraft type or class, but we can provide services to all aircraft types.

To ensure that customers are always compliant today and in the future ASAP is continually expanding the system’s regulatory reach. Multiple agencies have approved operators of ASAP STAR, and we look forward to more approvals in the future. For the immediate future, we plan to continue growing globally in the low-cost and regional markets.

Figure 1

Figure 2

Figure 3

“Worldwide, ASAP covers most airports, even those in remote locations. We aim to have airports with runways at least 900 meters (3,000 ft) or longer. If there happens to be any airport or runway we do not currently have, we can always add that to our system, typically in less than 24 hours.”

gradient, and other information specific to that airport. Another important factor aircraft’s obstacle avoidance procedure. We also take the weather into account. Temperature, pressure, wind velocity, and wind direction are extremely important factors that determine the aircraft’s performance on any specific day.

EFB CHALLENGES

We’re always facing challenges as an EFB provider, but ASAP is also always working to overcome them. Technology is constantly evolving, becoming more modern and updated to leverage the latest developments available and to fit the needs and trends of professionals worldwide. Because of this, older systems are becoming defunct yet are often not improved upon. At ASAP, we are learning to adapt and evolve alongside these new technologies and become more modern

“… we are learning to adapt and evolve alongside these new technologies and become more modern in everything we do. Instead of considering or looking at systems from the past or even in the present, we look into the future to tackle issues arising for airlines and continue proving…”

in everything we do. Instead of considering or looking at systems from the past or even in the present, we look into the future to tackle issues arising for airlines and continue proving we are the best of the best.

THE TECHNOLOGY BEHIND ASAP STAR

The fundamental technology within ASAP STAR goes back to the Aircraft Flight Manuals (AFMs) for each aircraft. Using the performance sections of each aircraft’s AFM or SCAP, we can provide the ‘brain’ of ASAP STAR with instructions on computing the aircraft’s performance for different phases of flight, such as Takeoff and Landing.

In the past, pilots had to carry the AFM with them for each flight, consult the chart for the current weather, manually apply various penalties (which can cause errors), add their weight and balance, leave a physical copy behind at the gate or operations office, and then proceed with their flight. However, any change in weather, weight and balance, or aircraft settings would require them to start from scratch, causing delays and wasting precious time with the aircraft on the ground.

In modern times, our ASAP STAR performance program can now calculate at the exact weather condition being reported by the airport, or the pilot can manually change the weather conditions, apply the necessary corrections for the aircraft settings at the click of a button, modify the necessary weight and balance fields, and leave a digital (saved in cloud) or physical copy behind for regulatory agencies in significantly less time, with reduced risk of human error, and less need for manual input. And if they need to recalculate their analysis, they can copy their original flight or use their quick performance calculator while taxing down to the runway for no wasted time.

WORKING FOR SUSTAINABILITY AND CONNECTIVITY

Because it is dynamic in nature, as the aviation industry evolves into creating more sustainable options, ASAP STAR is able and willing to handle these changes and the complications that may arise. For example, we’ve customized the system to fit a horse charter airline’s very specific operational needs by making the very specific, sustainable modifications they wanted to make: see AircraftIT Ops Spring 2023.

The system can also integrate with flight planning companies, and ASAP STAR communicates well with these apps. Proper communication ensures that companies using both ASAP STAR and flight planning vendors can enjoy limited human error. Dispatchers and pilots, therefore, do not have to enter this information in multiple locations. This is the same with the interconnectivity between the web and iPad versions of ASAP STAR.

Looking forward to the next thirty years, we know that there will be plenty of new opportunities and technologies, and ASAP will always be ready to embrace them and leverage them to ensure that our customers continue to benefit from ASAP’s consistently high-quality aircraft performance solution.

BRANDON GATICA

As a Global EFB Consulting Manager with six years of experience in the aviation industry, Brandon has worked in various roles to gain in-depth knowledge of ASAP’s products, which enables him to explain and guide users in the best possible way to ensure efficient and effective operations. He personally meets with clients to keep them up-to-date with the latest features of the ASAP STAR system, understand their future needs, and guide them with the evolving demands of their operations.

AUTOMATED SYSTEMS IN AIRCRAFT PERFORMANCE (ASAP)

For nearly three decades, Automated Systems in Aircraft Performance (ASAP) has been providing Aircraft Performance and Airport Data solutions globally and developing EFB solutions. Covering over 300 aircraft types, ASAP STAR for iPad combines all important aircraft performance factors into one application and Web version. It’s designed for Operational Control Center or Dispatch group to start the flight, pass it off via the cloud to the pilot’s iPad, to pick it up and edit the flight for any necessary changes.

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3rd & 4th December 2024, Radisson Hotel & Conference Centre, London Heathrow UK

Operations Software Directory

Key ‘at-a-glance’ information from the world’s leading Operations software providers.

IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the ways that aircraft fly, how they are readied and the conditions they will meet. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft Operations. Inevitably, there are many such developers and vendors offering solutions ranging from single function ‘Specialist Point Solutions’ to complete ‘End-to-End’ solutions covering the whole process.

Only readers will know the specific requirements of their businesses but we have assembled a directory of the best Operations software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 51 providers and the number continues to grow) survey of the market, preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

ACFT PERFO

W: www.acftperfo.com

T: +32 476 76 76 08

E: info@acftperfo.com

Location: Waterloo, Belgium

KEY BUSINESS/SOFTWARE AREAS

• WORLD AIRPORT DATABASE

Compatible for ALL TO Performance soft

• All A/C Types TO. & LAND.

• Performance soft

• EFB SOFTWARE SUITE

• Operational support in Performance and Operations

• EFLS Electronic loading system ground operations

ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help customers and our commitment is to find the best solution for any challenge an airline could face.

Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.

Air Support A/S

W: www.ppsflightplanning.com

W: flightwatch.ppsflightplanning.com

T: +45 7533 8889

E: sales@airsupport.dk

Location: Billund, Denmark

NAME(S) OF PRODUCT(S) MARKETED

• PPS Flight Planning, CrewBriefing

• Ops Control | Flight Watch

KEY BUSINESS/SOFTWARE AREAS

• Flight Planning

• Flight tracking

• Crew briefing facilities

AIR SUPPORT specializes in the provision of the desktop and cloud-based flight planning software PPS Flight Planning System (PPS) and the integrated CrewBriefing web application and flight tracking. The PPS Flight Planning System (PPS) is one of the leading flight planning systems in the world due to the optimization of operating costs along with its incredible and flexible usability. PPS generates a complete briefing package available directly on CrewBriefing or its accompanying app, providing the crew with online access to company messages, flight log, trip-tailored surface weather data, NOTAMs, wind- and significant weather charts and the high-quality vertical cross-sectional chart.

The combined synergy of PPS will ensure that your airline will have the most modern and powerful flight planning system available.

PPS offers:

• World’s most flexible airline flight planning system

• Automated filing, calculation and dispatch of all selected flights

• Automated data import from scheduling/crew/maintenance systems

• Automated data export to EFB solutions

• Automated consideration of company policies and dispatch parameters

• Automated high quality flight briefing packages

• Low acquisition and running costs offering highest costbenefit ratio in the market

• Premium flight tracking via OpsControl

Automated Systems

In Aircraft Performance (ASAP)

W: www.asapinc.net

T: +1 724-742-4777

E: info@asapinc.net

Location: Pittsburgh, Pennsylvania, United States of America

NAME(S) OF PRODUCT(S) MARKETED

• ASAP STAR System

KEY BUSINESS/SOFTWARE AREAS

• Runway Analysis

• Weight and Balance

• OEI Turn Procedures

• Drift Down

• Flt Planning/Sched/Res Integration

Automated Systems in Aircraft Performance, Inc. has been supplying runway analysis since 1995.

The STAR EFB and Flight Operations software would be a great asset by not only improving safety but also saving money through fuel planning and reduced wear on engines through the use of reduced power takeoffs.

The STAR product integrates runway analysis, weight & balance, drift down, flight planning, scheduling, reservations into one easy to use application. Along with these features the product also displays Weather, NOTAMs, and One Engine Inoperative escape routes.

To help manage users, devices, and system updates, the Mission Control Module eases the burden for the IT department. You may distribute the application through the Apple Business Manager for more control over software implementation and updates.

Additionally, the application has the ability to run with and without an internet connection, allowing pilots and dispatchers to always have the ability to calculate performance data. ASAP provides services for all aircraft variations, configurations, and engine types. All in one application.

Avionics Support Group

W: www.asginc.net

T: +1 305-378-9786

E: info@asginc.net

Location: Florida, USA

NAME(S) OF PRODUCT(S) MARKETED

• Cockpit EFB Mounts, EFB Power Supplies.

KEY BUSINESS/SOFTWARE AREAS

• STC Certification

• EFB Mounts

• EFB Power Supplies

• Avionic Products

• Avionics Engineerings

Avionics Support Group, Inc. (ASG) is a premier Avionics Systems Integration & FAA-PMA approved Aerospace Manufacturing and Avionics Engineering company. ASG’s competitive advantage can provide your company with a Single Source Solution for avionics engineering, manufacturing, aircraft installation technical support, Supplemental Type Certificate (STC’s), video surveillance, SATCOM, and much more. We lead the aerospace industry with our US patented Constant Friction Mount (cfMount™), EFB Integrated Power Supplies, and EFB Cradles.  Contact ASG today to learn how ASG’s Single Source Solution can work for your company!

ASQS

W: www.asqs.net

T: +43 1 306 1234

E: sales@asqs.net

Locations: ASQS GmbH, Austria, Vienna (Headquarters); ASQS Ltd., Thailand, Bangkok; ASQS Safety and Quality Solutions Inc., Calgary, Canada

NAME(S) OF PRODUCT(S) MARKETED

• iQSMS (Integrated Quality and Safety Management System)

• FDM Service

• The IQSMS Suite consists of 8 modules, varying according to the nature and requirements of the operator (Airlines, Business Jets, Helicopter, Airports, MROs...)

KEY BUSINESS SOFTWARE AREAS

• Quality Management Module

• Reporting Module

• Risk Management Module

• Document Distribution Module

• Emergency Response Planning Module

Founded in 2009 and based in Vienna, Advanced Safety and Quality Solutions (ASQS) is a leading global provider of innovative Quality Management System (QMS) and Safety Management System (SMS) software for the aviation industry. Serving over 350 clients, including airlines, business jet and helicopter operators, ground handling agents/FBOs, airports, and maintenance organizations, ASQS is dedicated to fostering a safe and efficient work environment.

Its flagship product, iQSMS, offers an intuitive, integrated, web-based platform that streamlines the management of operational data, accessible both online and offline. This tool not only simplifies daily tasks but also promotes a positive reporting culture, facilitates comprehensive quality and proactive risk management, which in turn enhances productivity, lowers operating costs, and optimizes workflows. By automating complex reporting processes and maintaining an up-to-date regulations database, iQSMS ensures clients remain compliant with both national and international standards, regulations and protocols, thereby setting the benchmark for safety, innovation and exceptional customer support in the aviation industry.

AVIOBOOK

W: www.aviobook.aero

T: +32 11 72 10 30

E: info@aviobook.aero

Location: Belgium (Hasselt), France (Toulouse), Singapore & Dallas

NAME(S) OF PRODUCT(S) MARKETED

• AvioBook, AvioBook Connect, AvioBook Cabin, AvioBook Tech, AvioBook Base, AvioBook Systems, AvioBook Data, AvioBook Integrations, AvioBook SaaS

KEY BUSINESS/SOFTWARE AREAS

• EFB software solutions

• EFB hardware solutions

• Suite of ground & flight application

• Navigation DataBase, weather data, ADS-B

AvioBook, a Thales Group company, supports airlines as a partner in their digital strategy. AvioBook offers a comprehensive and highly integrated suite of ground and flight applications, systems and solutions that connect all stakeholders and key assets in a safe and secure manner. This, combined with expertise in data and cyber security, gives airlines an edge through greater efficiency and ultimately sustainable, profitable growth.

Proven solutions from AvioBook make communication between the cockpit, cabin and back office faster and more efficient than even before.

With the integrated and secure AvioBook application suite, pilots, cabin crew, dispatchers and ground staff can be securely connected to each other, making communication more efficient and driving value throughout the operation.

AVTECH Sweden

W: www.avtech.aero

T: +46 8 544 104 80

E: sales@avtech.aero

Location: Sweden

NAME(S) OF PRODUCT(S) MARKETED

• Aventus NowCastTM - The FMS Optimization

• Aventus SIGMA - Severe Weather service

• Aventus AIR — Weather Uplink

• Consulting Service — ACARS and connection

KEY BUSINESS/SOFTWARE AREAS

• Wind Uplink FMS Optimization

• Reduce Fuel burn and CO2 footprint

• Severe Weather application

AVTECH, specializing in tailored information to the cockpit, offers easy, automated and inexpensive improvements in FMS optimization.

The Aventus NowCast™ weather service give pilots access to weather data of the highest available quality, and when the data is fed into the aircraft Flight Management Computer, the actual aircraft trajectory can be optimized, reduce the fuel burn and CO2 footprint.

Working directly with Met Office (UK), the Aventus SIGMA service supply the cockpit crew with severe weather information, based on Actual route and time in the FMS. The service brings adequate, timely and correct information on turbulence, icing and other weather phenomena that affect safety and comfort. The SIGMA service sets a new standard on how, when and where your crew gets their information.

The Boeing Company

W: www.boeing.com/supportandservices

T: +1 206-655-2121

E: BoeingSupportandServices@Boeing.com

Location: 65 Offices Worldwide

NAME(S) OF PRODUCT(S) MARKETED

• Business Consulting

• EFB Document Browser

• Electronic Flight Folder

• Fuel Dashboard

• Onboard Performance Tool

KEY BUSINESS/SOFTWARE AREAS

• EFB applications

• Fuel Efficiency Solutions

• Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.

With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.

Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

Bytron Aviation Systems

W: www.bytron.aero

T: 01652 688 626

E: info@bytron.aero

Location: Kirmington, United Kingdom

NAME(S) OF PRODUCT(S)

• skybook aviation cloud

MARKETED

KEY BUSINESS/SOFTWARE

AREAS

• Dispatch Portal

• EFB Application

• Airfield Watch

• Flight Following

• Crew Briefing

Bytron Aviation Systems has over 35 years of industry experience and understanding driving the development of solutions engineered to make a big impact in the aviation industry.

The business specializes in the design and building of fully fledged, reliable, integrated systems that ensure critical data is consistently distributed to the right place, at the right time on the right device, increasing awareness and accountability, improving information capture, reducing costs and streamlining workflows. Above all, improving communication between flight ops and flight deck.

skybook is Bytron’s core aviation solution that offers unrivalled flexibility, automation and integration, using the best and most reliable data sources to deliver all vital information across flight ops and dispatch and the flight deck. skybook enables operators and aircrews to work smarter, not harder and the firm’s proven award-winning solutions cover Flight Dispatch, Crew Briefing, Airfield Watch, Flight Tracking plus there is a class leading Electronic Flight Bag application. Contact Bytron today to arrange your introduction and trial.

CAE

W: www.cae.com

T: +1 (514) 341-6780

E: CivilFlightServicesSalesOps@cae.com

Location: Global presence

NAME(S) OF PRODUCT(S) MARKETED

• Training Management

• Crew Management

• Flight Management

• Operations Control

• Airport Management

• In-Flight Services Management

KEY BUSINESS/SOFTWARE AREAS

• Flight operations software solutions

• Pilot and crew apps (Rosterbuster and RB Logbook)

CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE’s flight operations software backed by a global team and unparalleled expertise.

Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE’s customizable end-to-end solution improves decision making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.

Comply365

W: www.comply365.com

T: +1 (877) 366 2365

E: info@comply365.com

Location: USA

NAME(S) OF PRODUCT(S) MARKETED

• ProAuthor (XML-Based Authoring Solution)

• Electronic Flight Bag (EFB)

• Digital Briefing

• Document & Communication Manager

• Training Solution (LMS Learning Manager)

KEY BUSINESS/SOFTWARE AREAS

• XML-Based Authoring Solution (ProAuthor)

• Electronic Flight Bag (EFB)

• Digital Briefing Flight Release

• Document Mgmt. and Distribution Platform

• Targeted Distribution w/ Compliance Tracking

Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals.

The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications.

Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight.

Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty.

Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

Conduce

W: www.conduce.net

T: 0044 333 888 4044

E: info@conduce.net

Location: Nuneaton, UK

NAME(S) OF PRODUCT(S) MARKETED

• eTechLog8

• eCabinLog8

• eCentral8

• eTraining8

• eForm8

• eDoc8

KEY BUSINESS/SOFTWARE AREAS

• Electronic Logbook (ELB)

• Cabin Log

• Electronic Forms Designer

• Document Viewer

Conduce pioneer mobile aviation solutions.

eTechLog8 is our world leading Electronic Log Book (ELB), fully approved by multiple Airworthiness Authorities and trusted by customers worldwide.

eTechLog8 eliminates the paper technical, cabin, and deferred defect logbooks, and replaces these with an easy to use, workflow controlled mobile solution. Available on both Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems. All eTechLog8 customers report significant benefits, ranging from improved efficiency, data accuracy and consistency to faster turnarounds, all contributing to reduced costs.

Conduce also offers a fully integrated suite of companion applications, which provide mobile paperless solutions for the cabin log, CBT training, custom forms, and ensuring key documents are at your fingertips.

Conduce has a sliding pricing scale, depending on fleet size and operates as a subscription model, with one flat fee, per tail, per month covering everything: hardware, software, 24/7/365 support, mobile data, future proofed upgrades and more. There are no hidden costs. Ask us today for a tailored proposal.

CrossConsense

W: www.crossconsense.com

T: +49 69 4035 7600

E: contact@crossconsense.de

Location: Frankfurt Germany

NAME(S) OF PRODUCT(S) MARKETED

• Aircraft Fleet View

• ACSIS

• AviationDW

KEY BUSINESS/SOFTWARE AREAS

• Support and Hosting

• Consulting and Data Migration

• Business Intelligence solutions

• App and dashboard development

CrossConsense’s portfolio runs from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS and AviationDW. As a wholly owned subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight.

AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level; also realizing well-planned and organized data migration projects for airline customers and Reporting and Business Intelligence Analytics.

Aircraft Fleet View is a user-friendly App that gives an always up-to-date view on an airline’s fleet status. It indicates AOGs, delays and other important information with the right level of detail to be useful but not crowded with information.

ACSIS is a powerful predictive maintenance software tool developed to assist any airline, operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety.

AviationDW is a managed data warehouse, tailor-made for use with your backend system, e.g. AMOS. AviationDW simplifies KPI creation based on MRO System data.

DeltaXML

W: www.deltaxml.com

T: +44 (0)1684 532130

E: info@deltaxml.com

Location: Malvern Hills Science Park, Geraldine Road, Malvern, Worcestershire, UK

NAME(S) OF PRODUCT(S) MARKETED

• XML Compare, XML Merge, XML Data Compare, ConversionQA, DITA Compare and Merge

KEY BUSINESS/SOFTWARE AREAS

• Redline XML tables and diagrams

• Need control? Configure comparison

• Quality control content conversion

• Document processing engine

• CCMS workflow integration

DeltaXML helps the aerospace, aviation and defence sectors accurately find and represent change in complex documents and data. If you’re using documentation for maintenance or operations, DeltaXML can help compare and merge your complex content, such as manufacturer manual updates with proprietory documentation.

Where compliance and safety are paramount you need an accurate and reliable method for finding and merging change, that can be configured to specifically work with your content. Complex comparison can be configured to give automatic results such as ignoring specific changes, moving content and content order as well as being able to write your own bespoke transformations.

DeltaXML are world leaders in finding change in complex tables and the only solution that offers comparison of diagrams and illustrations. Their processing engine can be built into your CCMS or workflow or application code to automate processing. Available on premise or within your secure cloud infrastructure.

The team of experts work with all stakeholders to successfully meet your complex and varied requirements from inception through to a more accurate and efficient comparison result.

EFB ADMIN SERVICES INT

W: efbadminservices.digital

T: +47 91689298

E: info@efbadminservices.digital

Location: Norway (HQ), UK, Spain & Türkiye

KEY BUSINESS SOFTWARE AREAS

• EFB Admin services under oro.gen.205

• Evaluation of EFB system & processes

• EFB Hardware & Software consulting

• EFB Connectivity

• EFB Training

EFB Admin Services Int. AS specializes in comprehensive EFB administration, offering unparalleled expertise under ORO. GEN.205 and a suite of cyber security services. With decades of experience in the aviation industry, the business provides tailored solutions across a multitude of aircraft models, including B7x7, A220/3x0, DHC-8, and more, ensuring compliance with EASA, FAA, ANAC and other regulations.

The team excels in both portable and installed EFB systems, offering bespoke training for EFB Managers/Administrators and flight operations staff. EFB Admin Services’ commitment to confidentiality is uncompromising, with strict adherence to NDAs ensuring the protection of clients’ sensitive information.

From Scandinavia to the UK, Spain, and Türkiye, EFB Admin Services’ global reach empowers them to deliver services worldwide, underpinning the aviation industry with robust cyber security certifications. The business’s technical proficiency spans vulnerability assessments, compliance checks, and MDM maintenance, with support for Windows, iOS, Android, and Linux.

EFB Admin Services not only guides clients through the intricate application processes for EFB permits but also provides thorough evaluations of existing systems, ensuring seamless EFB functionality. Their message is, “Partner with us for a secure, compliant, and efficient EFB experience that elevates your airline’s operational integrity to new heights”.

eTT Aviation

W: www.ettaviation.com

T: +1 208-424-9424

E: info@ettaviation.com

Locations: Boise, ID, USA

NAME(S) OF PRODUCT(S) MARKETED

• SkedFlex

KEY BUSINESS/SOFTWARE

AREAS

• Flight & Crew Management

• Fleet (Movement) Management

• Qualification & Training Management

• Crew Pay

• Line & Preferntial Bidding

SkedFlex is a full-featured, affordable, innovative and expertly supported flight and crew management solution designed to meet your needs and exceed your expectations. With its scalable platform and optional modules, SkedFlex provides air operators the ability to successfully schedule and manage crewmembers, flights, and aircraft in a flexible, efficient, and visual manner. Coupled with its proprietary rules engines, SkedFlex helps ensure regularity compliance under the Code of Federal Regulation parts 117, 121, 125, and 135, for flight, duty, and rest limitations and additional company requirements and rule sets from regularity authorities can be incorporated.

Crew and Flight Scheduling are the core components for the visual mastery of complex operations. Crew Pay ensures pay accuracy and accountability, freeing employees and administrators to focus on productivity, not paperwork. Qualification and Training Management automates simulator and classroom scheduling, crewmember training delivery, currency, and qualification tracking. Line and Preferential Bidding provides an airline the option to build lines or trips for crewmember bidding, and allows crewmembers to establish standing bid criteria and further modify their bids as they desire. Entire fleets of aircraft can be scheduled in minutes with Fleet Management while scheduled inspections are displayed visually to optimize aircraft utilization around required inspections.

Evionica

W: www.evionica.com

T: +48 507 787 737

E: office@evionica.com

Locations: Poland (Warsaw), Austria (Vienna)

NAME(S) OF PRODUCT(S) MARKETED

• Evionica WB

• Evionca FTS

KEY BUSINESS/SOFTWARE AREAS

• Weight & Balance Software

• Flight Training Software

• Computer Based Training

Evionica delivers smart software for Weight & Balance, Flight Training and Computer Based Training to Airlines, Airports and Training Organizations.

With over 100 clients the business is cooperating with recognized partners like Wizz Air, LOT Polish Airlines, Lufthansa Aviation Training, Abu Dhabi Aviation Training Center and many more.

Evionica Weight & Balance Software: The solution allows users to reduce costs and has a very intuitive interface where training requires only 1 hour. Within 60 seconds you are able to produce a load sheet.

Flight Training Software: Streamline administrative processes for training. Automate operations and save time with cloudbased software, plus go paperless.

Computer Based Training: Pilot Training CBT with content explained in a straightforward way, having a natural lector voice, superior graphics and animation. A dark theme prevents users’ eyes from tiring. Small portions of information make it easier to remember content.

Evoke Systems

W: www.evoke-systems.aero

T: 03456 521 240

E: info@evoke-systems.aero

Locations: United Kingdom

NAME(S) OF PRODUCT(S) MARKETED

• EFOS Training

• EFOS Documents

• EFOS Leave

• EFOS Shift Log

KEY BUSINESS/SOFTWARE AREAS

• EFOS Training

• EFOS Documents

• EFOS Leave

• EFOS Shift Log

Evoke Systems has a team of versatile and experienced independent specialists in crew training, leave management and information sharing and compliance software, who work closely with their partners — airlines, cargo and low cost carriers, private charter, and the wider aviation industry — helping to improve, streamline, connect and automate systems and processes that impact their people daily.

For over 20 years Evoke Systems has provided airlines with highly effective operational tools, which empower teams and users to carry out their roles safely and efficiently by being more informed, organized, and motivated.

Flatirons

W: www.flatironssolutions.com

T: +1.303.627.6535

E: info@flatironssolutions.com

Locations: Europe, Asia, USA, Middle East

NAME(S) OF PRODUCT(S) MARKETED

• CORENA Suite

KEY BUSINESS/SOFTWARE AREAS

• Content Management System (CMS)

• Interactive Electronic Technical Publisher (IETP)

• Maintenance & Engineering

• Flight Operations

• Tablet Solutions & Mobility

Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®.

The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

Flightman

W: www.flightman.com

T: +353 1 5547203

E: info@flightman.com

Location: Dublin, Ireland

NAME(S) OF PRODUCT(S) MARKETED

• eJourneyLog

• Electronic Flight Folder

• Cabin Manager

• eTechLog

• Cabin Defect Log

KEY BUSINESS/SOFTWARE AREAS

• Connected EFB Applications

• Streamlining Flight Ops processes

• Full Electronic Techlog

• Cabin Defect Management

• Enhanced Passenger Experience

The Flightman solution suite enables airlines to streamline their operational processes across Flight Operations, Maintenance and Inflight Services. Transforming data into meaningful insights.

FlightWatching

W: www.flightwatching.com

E: beaujard@flightwatching.com

E: contact@flightwatching.com

E: romain.blanquet@flightwatching.com

Location: Toulouse, France

NAME(S) OF PRODUCT(S) MARKETED

• APU Fleet Management

• Wilco data platform

• Wilco fuel saving platform

KEY BUSINESS/SOFTWARE AREAS

• APU & nose to tail predictive maintenance

• Fuel saving solutions

• Engine trend monitoring

• Aircraft data market place

• ACARS cost saving solutions

FlightWatching has a high level of expertise in Aircraft systems and data management (QAR, DAR, SAR, ACARS, ACMS). Our solutions are agnostic, do not require any HW nor SW modification and allow real time interaction with the aircraft.

Our customers are:

• MROs looking for solutions to build their own fleet management solutions

• OEMs willing to explore and collect aircraft data related to equipment behavior

• Airlines chasing solution to cut fuel burn on ground

Contact us for your customized digital solutions.

Flygprestanda Performance Engineering

W: www.flygp.se

T: +46 40 642 00 10

E: sales@flygp.se

Location: Malmö/Sweden

NAME(S) OF PRODUCT(S) MARKETED

• GURU2 Aircraft Performance, M&B and AODB App

• DAD — Dynamic Airport Database (AODB)

• Runway Analysis Charts

• Load & Trim Sheets

• Driftdown Analysis

KEY BUSINESS/SOFTWARE AREAS

• Aircraft Performance

• Mass & Balance

• Airport Obstacle Database with Notams and Engine Out Procedures — compatible with Guru2 and any OEM aircraft performance software.

• Integrations with EFB/EFF platforms and Flightplanning software.

• Driftdown analysis

With more than 50 years of aviation experience, Flygprestanda develops EFB solutions for Aircraft Performance, Mass & Balance and has a global Airport Obstacle Database. With performance solutions for more than 300 aircraft types; Flygprestanda is an ideal partner for mixed fleet operators.

The Guru2 Aircraft Performance and M&B App ensures safe flights, minimizes engine wear, maximizes takeoff weight and makes administration straightforward. It includes an AODB and integrates with major EFB/EFF platforms and Flight planning systems. The Guru2 App works offline on iPad or Windows tablets/computers and is accessible online.

Covering more than 10,000 airports worldwide, Flygprestanda’s Airport Obstacle database (DAD) includes obstacle data, NOTAMs and engine out procedures. The DAD is available in Guru2, but it is also compatible with OEM Aircraft performance software.

Flyht

W: www.flyht.com

T: 1-403-250-9956

E: info@flyht.com

Location: Calgary, Canada; Denver, USA

NAME(S) OF PRODUCT(S) MARKETED

• FLYHT AFIRS 228 Iridium SATCOM Solution

KEY BUSINESS/SOFTWARE AREAS

• Actionable intelligence

• Airborne hardware

• Communications solutions

• Weather sensors

FLYHT’s traditional services are transforming into Actionable Intelligence that integrates the airline, airport and aircraft data into actions that increase profits and an airline’s competitive advantage.

FLYHT’s customers have the advantage of real time data from their onboard AFIRS technologies and every airline can benefit from the integration of the data between airline, airport, and aircraft. With more than 80 airlines operating over 800 aircraft and with 2,000 Airbus installed units we are confident the AI solutions being developed, using our proprietary jetBridge technology, will be well received by our current and future customers

The integration of FLYHT’s traditional real-time AFIRS data services combined with the technology coming of age in other industries such as IoT, Edge computing, blockchain and Cloud infrastructure, along with data capture data from RFID, Wi-Fi, and other devices creates an opportunity for FLYHT’s customers to get maximum benefit from these technologies for little or no capital investment.

AIRCRAFT IT Operations

Gözen Digital Aviation

W: www.gozendigital.com

T: 902126621050

E: info@gozendigital.com

E: commercial@gozendigital.com

LOCATION: İstanbul

NAMES OF PRODUCTS MARKETED

• Operator

• Simorg

KEY BUSINESS SOFTWARE AREAS

• Planning

• Scheduling

• Training

• Maintenance

• Compliance

Gözen Digital Aviation has its main focus on creating advanced digital solutions in the aviation industry, while also carrying the responsibility of digital strategies and transformation of all group companies. Through utilization of our know-how accumulated from various fields of aviation, GDA aims to create new and functional niches in the digital market.

Simorg redefines simulator flight training management. It offers a comprehensive suite of tools that optimize scheduling, compliance, reporting, and overall training efficiency. Its tech-forward approach combines userfriendly interfaces with intelligent functionalities, allowing for smoother operation and a more agile response to the dynamic needs of the industry.

Operator is a versatile flight operations solution designed to streamline processes, minimize human errors, and provide 24/7 support. Its intelligent automation, customization options, and round-the-clock support make it an invaluable tool for aviation organizations worldwide.

Honeywell

W: www.aerospace.honeywell.com

Location: Phoenix, AZ and Atlanta, GA

Ideagen

W: www.ideagen.com

T: 01629 699 100

E: info.marketing@ideagen.com

Location: UK (HQ). Bulgaria. USA. Australia. Dubai. Malaysia. India.

NAME(S) OF PRODUCT(S) MARKETED

• Honeywell Flight Efficiency

• Honeywell Forge Performance+

KEY BUSINESS/SOFTWARE AREAS

• Fuel Efficiency Software

• Flight Data Analytics

• Enterprise Performance Management

• Sustainability Software

Honeywell products and services are found on virtually every commercial, defense and space aircraft in the world. With an unmatched heritage of innovation that spans more than a century, our aim is to solve the greatest challenges CEOs, pilots, operators, passengers, finance, maintenance and cabin crews face — and transform the way we all fly. We deliver improved fuel-efficiency, more direct and on-time flights, and improved operational efficiency through advanced SaaS offerings like Honeywell Flight Efficiency and Honeywell Forge Performance+. With one of the industry’s most comprehensive portfolios of hardware, software, and services, we transform the entire aviation operations ecosystem, from the flight deck to the MRO facility.

Honeywell Flight Efficiency is the industry’s most advanced and capable fuel efficiency and airline data analytics solution. More aircraft rely on Honeywell Flight Efficiency to improve flight efficiency and reduce carbon emissions than any other solution. Often replacing multiple point solutions, our software connects stakeholders across the entire organization to provide a unified source of truth for all operations-related data. Our advanced analytics help users to uncover the hidden potential beyond standard best practices. Even airlines with mature and sophisticated fuel-efficiency programs have unlocked significant additional savings by implementing Honeywell Flight Efficiency.

NAME(S) OF PRODUCT(S) MARKETED

• Ideagen Coruson

KEY BUSINESS / SOFTWARE AREAS

• Incident management & reporting

• Document control & policy management

• Performance monitoring

• Operation risk management

• Audit management

Used by leading aviation organizations, Ideagen Coruson is designed to ensure seamless coordination and enable a holistic approach to safety management, allowing you to optimize incident response and risk reduction strategies for long-term success.

By leveraging real-time data and comprehensive insights, you can make informed decisions and implement proactive measures to enhance safety across your operations.

BENEFITS: A scalable, user-friendly and functionally rich solution that helps build a proactive and risk-aware culture, comply with regulations, and improve efficiency and productivity. • Organization-specific smart forms • Document management and change control • Bowtie risk module and business analytics.

FEATURES: Take real control of the management and governance of quality, risk, compliance and safety across your organization. Minimize risks, anticipate problems, harness knowledge and learning and turn it into actions that will help you thrive. • Action management • Document control and policy management • Audit management • Change control

• Business process modelling and automation • Incident management and reporting • Operation risk management  • Performance monitoring.

With Ideagen Coruson, embed safety management throughout your organization and promptly respond to current events while proactively analyzing trends to mitigate future risks.

Information Design One

W: www.id1.de

T: +49 69 244 502 0

E: sales@id1.de

Location: Germany

NAME(S) OF PRODUCT(S) MARKETED

• aFuel

• aWall

KEY BUSINESS / SOFTWARE AREAS

• Fueling Optimization

• Digitalization

• Business Intelligence

• Data Analytics

• Process Improvements

Information Design turns aviation data into valuable and insightful information — with the goal to create information and design it. Based on that philosophy, they’ve developed unique IT solutions and worked with some of the world’s renowned airlines, airports, and aviation corporations.

aFuel — The World’s Largest Digital Fueling Network: aFuel is the system of choice when it comes to digitalizing the operational fueling process. The digital exchange platform connects airlines with a huge load of into-plane agents around the world. Due to its swift implementation and worldwide coverage of airports, airlines benefit right from the start.

aWall — Great Success Arises in Real-Time: aWall is the world’s only aviation real-time dashboard, which unites fieldproven live metrics and clear data visualization on top of a scalable and cloud-based business intelligence platform — exclusively developed for airlines, airports, and ATC

Jet Aviation Staffing

W: www.jetaviation.com/services/staffing

T: 1-201-637-2211

E: neil.engerran@jetaviation.com

Location: 47 Locations Worldwide

NAME(S) OF PRODUCT(S) MARKETED

• Permanent & Direct Hire Placement

• Temporary & Freelance Placement

• Outplacement

• Staffing Marketplace

KEY BUSINESS / SOFTWARE AREAS

• Payroll Solutions

• Permanent Placement

• Temporary Placement

• Outplacement

Behind every seamless journey, is the perfect team. Since 1983, Jet Aviation Staffing has been supporting the industry’s most prominent aviation companies by attracting and placing top talent. With thousands of direct hire placements of crew members, maintenance professionals, support staff, management and executive positions, and many more disciplines, Jet Aviation Staffing continues to perfect the art of staffing. When you want to find the very best career opportunity, you can rely on a team of dedicated professionals. On behalf of their external customers, Jet Aviation Staffing upholds in-depth and extensive standards to ensure they are recommending the best talent. Dedicated to the details, Jet Aviation Staffing’s expertise ensures a perfect career opportunity match for each of their candidates and a seamless experience for their customer.

Logipad DextraData

W: www.logipad.aero

T: +49 201 95975 0

E: info@logipad.aero

Location: Essen, Germany

NAME(S) OF PRODUCT(S) MARKETED

• Logipad

KEY BUSINESS/SOFTWARE AREAS

• eBriefing / EFF

• iOs & Windows EFB Management

• Cloud-based or on prem & fully customizable

• For pilots, cabin and maintenance

DextraData, an IT consulting company and independent software vendor located in Germany, is the company behind Logipad. The Essen-based specialists for digitalization have understood the potential of the solution. Initially, Logipad was developed in 2002. Since then, Logipad has been providing airlines with a trusted Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground staff. Due to a single sync transaction process and modules like document management, eForms and eBriefing / EFF, Logipad reduces paperwork. It focusses on process optimization through digitalization and is flexible and adaptable to the user’s needs. Logipad latest version offers top notch security standards through 2FA.

Furthermore, DextraData’s portfolio includes: Business Consulting, Cloud & Managed Services, IT Service & Enterprise Management, Next Generation Infrastructure, Modern Work / Software Infrastructure and Program & Project Management.

Lufthansa Industry Solutions

W: www.LHIND.de

T: +49 40 5070 30000

E: marketing.sales@lhind.dlh.de

Location: Germany, Albania, Switzerland, USA

NAME(S) OF PRODUCT(S) MARKETED

• Volabase

• iFF

KEY BUSINESS/SOFTWARE AREAS

• Process consulting/organization processes

• IT consulting (processes, technologies, infrastructure)

• MRO & Flights Ops consulting

• Program and project management

• Strategy consulting

Whether it’s about developing a company-wide digitalization strategy, networking machines, moving systems to the cloud or providing solutions and platforms for analytics and AI, using IT services to network machines or providing mobile platforms for cross-company collaboration... whenever companies want to address digitalization, Lufthansa Industry Solutions is the right partner.

Lufthansa Industry Solutions combines technical expertise with strong industry knowledge and thus support customers when they introduce new digital technologies. They characterize this as...

“We are at home in the digital world: We are digitalization.”

Lufthansa Systems

W: www.LHsystems.com

T: +49 69696 90000

E: marketing@lhsystems.com

Location: Headquarters: Germany, Locations in 16 countries worldwide

NAME(S) OF PRODUCT(S) MARKETED

• Lido

• NetLine

• SIRAX

• SchedConnect

KEY BUSINESS/SOFTWARE AREAS

• Operations Solutions

• Flight Deck Solutions

• Commercial Solutions

• Finance Solutions

Lufthansa Systems is a leading airline IT provider determined to shape the future of digital aviation. It draws its unique strengths from its ability to combine profound industry knowhow with forward-looking technological expertise for more than 25 years. The company offers its more than 350 airline customers an extensive range of successful and, in many cases, market-leading products. These innovative IT products and services cover all of an airline’s business processes — in the flight deck, in the cabin and on the ground — and offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.

Lido — integrated solutions for every phase of the flight.

NetLine — the integrated scheduling and operations solution from planning until the day of operations.

SIRAX — our portfolio of integrated solutions provide 360° financial process coverage.

SchedConnect — ideal codeshare connections including schedule data exchange and a central flight repository.

Motulus.aero

W: www.motulus.aero

T: +44 7932 173833

E: steven.rushworth@motulus.com

Location: Hoboken (Antwerpen), Belgium

NAME(S) OF PRODUCT(S) MARKETED

• Integrated Crew Scheduling (Pairings and Rostering), Tail Assignment, Network Optimization and Schedule Building

KEY BUSINESS/SOFTWARE AREAS

• Motulus Integrated Crew Scheduling (MICS)

• Motulus Tail Assignment (MTA)

• Motulus Network Optimization (MNO)

For many airlines operating costs, fuel and crew costs form a significant part of their cost base. The delivery of an efficient and robust plan whilst continuing to guarantee an excellent customer offering and employee satisfaction is critical to an airlines success, The complexity of such a plan, and its importance to an organisation makes creating schedules and operational plans ideal candidates to be solved by optimization.

At Motulus.aero we enjoy solving the problems that haven’t been solved before by deploying the next generation in optimization products. By combining pioneering algorithms with the power of cloud computing we are able to tackle these complex and large scale problems.

Specialising in crew scheduling (pairing and roster production), tail assignment and network optimization we help organisations to reduce crew costs, increase aircraft and equipment utilisation, reduce fuel and operational costs, improve revenue opportunities, increase crew and colleague satisfactions, and improve operational robustness.

Having deployed products to a number of industries Motulus had an original mission in aviation to develop innovative products for airline crew resource scheduling problems. Following successful implementations with two European airlines the teams expertise has now been stretched to solve network optimization and tail assignment problems.

Nabla Mobility

W: www.nabla-mobility.com

E: tanaka.shinji@nabla-mobility.com

Location: Tokyo, Japan

NAVBLUE

an Airbus Company

W: www.navblue.aero

E: communications@navblue.aero

Location: 2 Rond-Point Emile Dewoitine, 31700 Blagnac, Toulose, France. Waterloo, Canada; Hersham, UK; Stockholm, Sweden; Bangkok, Thailand; and Gdansk, Poland

NAME(S) OF PRODUCT(S) MARKETED

• Untangle API

• Weave

• Sandbox`

KEY BUSINESS SOFTWARE AREAS

• Integration

• Turbulence prediction / avoidance

• Weather data

• Fuel efficiency

Nabla Mobility has employed various efforts to decarbonize Mobility. However, most initiatives are ‘Manufacturing focused’ and not from an ‘Operation of fleets’ perspective. It is a widely known fact that decarbonization of the aviation industry will not be achievable simply by switching aircraft and fuels to those with lower carbon emissions.

Nabla Mobility aims to innovate mobility by optimizing the ‘Operation of Fleets’ with technology.

NAME(S) OF PRODUCT(S) MARKETED

• Electronic Flight Bag applications

• Fuel applications

• Dispatch & Crew Planning

• Airspace & Airport Consulting

KEY BUSINESS/SOFTWARE AREAS

• Electronic Flight Bag & Documentations

• Fuel Solutions

• Ops Control Center Solutions

• Consulting

• Flight Data Analysis

NAVBLUE is a leading services company, wholly owned by Airbus, dedicated to Flight Operations solutions and services for airlines and aircraft operators, on the ground and onboard. NAVBLUE combines aircraft manufacturer expertise, flight operations know-how and agile development to enhance operational efficiency, optimize resources and increase productivity, for a safe and sustainable aviation.

NAVBLUE delivers a reliable, optimum and customized user experience to more than 600 customers worldwide, in a range of areas, including digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering and Performance Based Navigation (PBN).

NAVBLUE employs 500 employees spread across the world, with offices in Canada, France, Poland, Singapore, Sweden, Thailand, UK and US and representatives in several other countries across the globe.

NVable

W: www.nvable.com

T: +44 141 280 0050

E: contact@nvable.com

Location: UK

NAME(S) OF PRODUCT(S) MARKETED

• ConNVerge for Aviation

KEY BUSINESS/SOFTWARE AREAS

• Electronic Techlog

• Electronic Forms (Assessments)

• Document Management

• Operational Analysis

• Station Operational Compliance

The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.

CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.

The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands.

Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.

Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

Off Block

W: www.offblock.aero

T: +49 7951 95200387

E: nadja.ayadi@offblock.aero

Location: Germany

NAME(S) OF PRODUCT(S) MARKETED

• OffBlock Corporate

• Offblock Personal

KEY BUSINESS/SOFTWARE AREAS

• Crew Management Solutions for Airlines

• Pilot Logbook

• Flight Crew App

• Unified platform that combines all necessary modules in one app

• Crew messaging

• Enhanced Notifications

OffBlock, headquartered in Crailsheim, Germany, stands as a leading crew app in the aviation industry.

Since its inception in 2018, this innovative start-up has grown rapidly with a team of dedicated professionals driving the brand forward. It has created a unified platform that seamlessly aggregates all the necessary tools and information for flight crews.

From interactive rosters and automated pilot logbooks to roster sharing among colleagues, and with family and friends, instant messaging, and personalized layover recommendations. OffBlock consolidates these features into one user-friendly and seamless app.

OpenAirlines

W: www.openairlines.com

T: +33 (0)5 31 61 52 18

E: stephane.nitenberg@openairlines.com

Location: France, Hong Kong, USA, Canada

NAME(S) OF PRODUCT(S) MARKETED

• SkyBreathe® Analytics — Fuel management software

• SkyBreathe® MyFuelCoach — Pilot engagement app

• SkyBreathe® OnBoard — Real-time eco-flying app

• SkyBreathe® APM — Aircraft Performance Monitoring

• SkyBreathe® OCC — On-time performance analysis

KEY BUSINESS/SOFTWARE AREAS

• Fuel Efficiency

• EFB app for In-flight optimization

• Aircraft Performance Monitoring

• CORSIA & EU-ETS Management

• On-time performance analysis

Starting from the observation that every year, nearly 660 million tons of CO2 are emitted by airplanes, i.e. more than 20 000 kilos of CO2 per second, OpenAirlines has developed innovative solutions to help airlines reduce their costs and environmental impact.

Drawing on eight years of R&D, SkyBreathe® came into the market in 2013 as an innovative eco-flying solution based on Cloud, Artificial Intelligence, and Big Data to save fuel and reduce airlines’ carbon footprint by up to 5%.

Every department contributes to a safe and efficient fuel culture. That’s why SkyBreathe® is a 360° eco-flying platform designed to connect all stakeholders — Chief Pilots, Fuel Managers, Dispatchers, Pilots, and Performance Engineers, to name a few. The platform provides all the tools they need to build and grow a successful fuel efficiency program without juggling many different tools.

REDifly

W: www.redifly.com

T: +41 43 555 31 65

E: las@redifly.com

Location: Switzerland (HQ), Ireland

NAME(S) OF PRODUCT(S) MARKETED

• REDiFly Pilot Log

• REDiFly Tech Log

• REDiFly Cabin Log

• REDiFly Command (Ground System)

• REDiFly Core (Integration Module)

KEY BUSINESS/SOFTWARE AREAS

• Full Electronic Technical Logbook

• Digitization of paper process

• Data harvest, storage & analytics

• Maintenance and scheduling integration

• CAME & compliance support

• Defect management

REDiFly delivers a sleek and modern Electronic Technical Logbook. We are an independent, data-driven company that offers bespoke software solutions for the aviation industry. We provide a comprehensive framework that can integrate with an airline’s current systems, including MRO, flight scheduling, and crew management, amongst others.

What do we do? At REDiFly we work with the key people involved in digitizing your current paper-based aircraft technical logbook. In doing so, we increase levels of safety and regulatory compliance, streamline flight-to-ground connectivity and enable digital archives of secure and searchable aircraft records. We provide a seamless intersection between flight operations and aircraft maintenance to minimize communication errors while maximizing the efficiency of daily operations.

What makes us different? We are an independent company that applies a user-centric approach by working closely with our customers through the onboarding, trial and go-live phases of an implementation. Our flexibility means that REDiFly adapts to your current processes rather than the other way around.

The SA Group

W: www.scanav.com

T: +45 7950 8000

E: sa@scanav.com

Locations: Denmark, Sweden, Norway, Czech Republic, Greece, Bahrain, CIS, India and Malaysia

NAME(S) OF PRODUCT(S) MARKETED

• Scandinavian Avionics’ Tablet Based EFB Solution

KEY BUSINESS/SOFTWARE AREAS

• Electronic Flight Bag Solutions

• Avionics Certification

• Avionics Installation

• Avionics Maintenance, Repair & Overhaul

• Avionics Training

Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements.

The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure.

The SA Group provides complete turn-key avionics solutions for civil and military aircraft.

SkyNet Aviation

W: www.skynetaero.com

T: +61 7 3860 5511 (Option 1)

E: sales@skynetsatcom.com

Location: Brisbane, Ausralia

NAME(S) OF PRODUCT(S) MARKETED

• SkyNet Aviation REACH

• Number of modules: 5

KEY BUSINESS SOFTWARE AREAS

• REACH Aero

• REACH LASAW

• Operations Control Centre (OCC)

• REACH Consulting

SkyNet Aviation provides web-based Operations Control Centre (OCC) software and services for aircraft operators.

REACH® Aero provides: Centralized day-of-ops software web platform; Flight Following and Monitoring; Scheduling, Crewing, and Rostering; Flight Dispatch (direct integration with Boeing ForeFlight); Engineering Planning; On-time Performance (OTP) tracking and reporting; Post-flight data analytics; Third-party API integration; and proprietary technology merges all aircraft tracking sources (ADS-B, satellite, ACARS, cellular) into one interface

REACH® LASAW provides: Landing Approach Surveillance and Warning; Combined hardware/software solution; Pre-landing alerts and warnings; Surveillance for incorrect approach path; and Longer range flight tracking and notification through ADS-B

REACH® OCC provides: Installation and support for REACH® Aero in your OCC; and Third-party OCC services including overnight coverage and charter support

REACH® Consulting provides: Bespoke consulting services for your OCC; SOP and Operations Manual writing; Audit preparation and support; and OCC layout and design

SITA

W: www.sita.aero

E: worldwide@sita.aero

Location: Switzerland - Regional offices: Spain, France, Canada, USA, UAE, UK, Brazil and Singapore

NAME(S) OF PRODUCT(S) MARKETED

• SITA Flight Folder

• SITA eWAS

• SITA OptiFlight®

• SITA Mission Watch

• SITA Mission Control

• SITA Safety Cube

KEY BUSINESS/SOFTWARE AREAS

• Connected EFB Applications

• Weather Situation Awareness

• Inflight Fuel Burn Optimization

• Cross-Functional Collaboration

• Safety Management

SITA For Aircraft represents the aircraft arm of SITA. SITA is the IT provider for the air transport industry, delivering solutions for airlines, airports, aircraft and governments. Today, SITA drives operational efficiencies at more than 1,000 airports. SITA’s technology provides solutions that help more than 40 governments strike the balance of secure borders and seamless travel, while delivering the promise of the connected aircraft to more than 400 airlines on 17,000 aircraft globally.

SITA is powering a digital shift to make air travel more connected, seamless, efficient, safe and sustainable. Its communications network connects every corner of the globe and handles vast volumes of data every second.

SITA is 100% owned by the air transport industry, with a presence in 200 countries and territories and a customer service team of more than 2,000 people around the world.

SkyPath

W: skypath.io

T: +972-3-9003510

E: Contact@skypath.io

Location: Tel-Aviv, Israel; USA

NAME(S) OF PRODUCT(S) MARKETED

• SkyPath™ Turbulence

• SkyPath™ PIREPS

• SkyPath™ data services

KEY BUSINESS/SOFTWARE AREAS

• EFB iOS App

• Dispatch flight planning WEB module

• Management Analytics and Bi

• Incidents and playback Debrief

• EFB and WEB integration SDK & APIs

Skypath is world’s leading turbulence and auto-PIREPs data service provider whose alert system improves cabin safety and cuts airline operating costs. Established in 2015, It is a one-of-a-kind software-only solution which provides unique turbulence data based on a smart patented algorithm.

SkyPath already has more than 30K subscribers, including major US airlines. Airlines using SkyPath join a larger crowdsourcing network, and gain access to turbulence mapping generated using SkyPath’s patented AI technology and real time airborne data collection. SkyPath provide service to thousands of users a day and is becoming the industry gold standard

Smart4Aviation

W: www.smart4aviation.aero

T: +31 20 654 1824

E: info@smart4aviation.aero

Location: Netherlands, Poland, Canada, USA

NAME(S) OF PRODUCT(S) MARKETED

• Smart LOAD, Smart COMM, Smart BRIEF

• Smart VIEW+, Smart OPERATIONS MANAGER

KEY BUSINESS/SOFTWARE AREAS

• Weight and Balance

• Communication and Alerting

• Pilot and Cabin Crew Briefing

• Flight Planning and Tracking

• Fleet Management

Smart4Aviation is one of the fastest growing companies in aviation operations, founded to provide web and mobile based products and services designed to optimize, simplify and improve airline operations. Our company is committed to delivery of the highest quality, most innovative and costeffective, state-of-the-art solutions to support all of your current and future operational business needs. Our products effectively manage all operational business units, such as Operations Control Management, Load Planning and Weight & Balance, Communications (all Operational and Corporate branches), Flight Planning, NOTAM Management, Flight Dispatch, Flight and Cabin Crew Briefing, Weather, Flight Tracking and Aircraft Performance.

Our web based and mobile solutions with an exceptional support are recognized within the industry as being some of the most dependable and innovative in the market. All of our current customers such as among others Air Canada, Delta Air Lines, Qantas, Emirates, Air France, easyJet, Alaska Airlines, Iberia and Cebu Pacific have all benefitted from implementing Smart4Aviation solutions.

Smart4Aviation’s web and mobile-based solutions have been acknowledged as the “Smart Choice” within the industry by a number of international and domestic air carriers.

StorkJet

W: www.storkjet.com

T: +48 600 800 528

E: info@storkjet.com

Location: Poland

NAME(S) OF PRODUCT(S) MARKETED

• FuelPro – Fuel Efficiency Dashboard

• AdvancedAPM – Aircraft Performance Monitoring

• FlyGuide – EFB app to engage pilots

• FlyGuide FPO – Flight Path Optimization Module

KEY BUSINESS/SOFTWARE AREAS

• Fuel efficiency

• Flight Path Optimization

• EFB app

• Aircraft performance monitoring

• Idle Factor

StorkJet offers comprehensive, tailor-made fuel efficiency solutions for all aircraft types. Our mission is to help airlines save fuel and reduce emissions by analyzing flight data.

StorkJet product portfolio consists of:

FuelPro — AI-powered dashboard revolutionizing fuel management across 47 initiatives, designed to maximize savings in every flight phase.

FlyGuide — AI-driven engaging EFB app designed by pilots for pilots, which helps prepare for the flight and shares reliable and intuitive feedback.

FPO — Flight Path Optimization app that provides pilots with optimum speeds and altitudes for climb, cruise, and descent, utilizing high-resolution weather data and tail-specific performance models.

AdvancedAPM — Aircraft Performance Monitoring software that provides up-to-date performance factors for accurate fuel planning.

Idle Factor — for descent optimization.

In 2023 StorkJet helped its customers save over 67 million USD and reduced carbon emissions by 234k tones. These achievements have earned StorkJet several awards, including being selected as the world’s best technology company operating in the area of big data and deep tech.

Taillog

W: www.Taillog.aero

T: 0045 2929 3020

E: sales@taillog.aero

Location: Roskilde, Denmark

NAME(S) OF PRODUCT(S) MARKETED

• Taillog EFB

KEY BUSINESS/SOFTWARE AREAS

• Digital OFP

• Weight & Balance

• Journey-/Techlog

• Data Analysis tool

• Aircraft Data integration

TAILLOG EFB System is a fully integrated EFB and flight progress tool containing your flight plan details, company documents, weather charts and NOTAM’s, to name a few. The digitalization of the workflow amongst operators is of high priority to Taillog EFB System and they have achieved this with a ‘Go for Simplicity’ approach ensuring satisfaction amongst their customers.

TAILLOG interfaces with pre- and post-flight systems and enables both automatic and manual control, supporting calculation of abeam times and fuel consumption thereby eliminating miscalculations and human errors. Their EFB is continuously evolving based on the market developments and Taillog’s latest capability of retrieving, utilizing and distributing data from the aircraft directly within their EFB, which is truly optimizing the efficiency amongst operators throughout their respective departments.

The Weather Company

W: www.weathercompany.com

T: (800) 872-2359

E: aviationsales@weather.com

Locations: USA, UK

NAME(S) OF PRODUCT(S) MARKETED

• Fusion

• Pilotbrief

• Total Turbulence Alerting

• Weather Forecast Services

KEY BUSINESS / SOFTWARE AREAS

• Weather infused flight tracking

• EFB weather application

• Turbulence Alerting via ACARS

• Terminal, en route & IROPS Forecast

The Weather Company, specializes in providing advanced weather solutions to the aviation industry, addressing the critical challenges faced by dispatch, pilots, and operations. These teams operate under high pressure, monitoring multiple systems for essential information to maintain safety and efficiency. With nearly 75% of air traffic delays attributed to inclement weather, costing the airline industry billions annually, there’s a pressing need for accurate, comprehensive, and actionable weather data.

The Weather Company’s aviation solutions portfolio is designed to enhance operational decisions, ensuring flights are safe, efficient, and profitable. By leveraging precise, personalized weather insights, airlines can reduce operational costs, minimize weather-related disruptions, and improve the passenger experience. These solutions include applications, expert forecast services, and access to a wealth of weather data.

With nearly three decades of aviation forecasting expertise, The Weather Company equips its customers to manage disruptive weather efficiently, ensuring safety, compliance, and exceptional passenger experiences. They help you navigate the complexities of weather impacts, enabling informed decision-making for better operational outcomes.

TrustFlight

W: www.trustflight.io

T: 44 (0) 330 229 0219

E: info@trustflight.io

Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey

NAME(S)

OF PRODUCT(S) MARKETED

• Tech Log, Task Cards

• Digital Logbook

• CAMO (service)

• Aircraft Registry (service)

KEY BUSINESS/SOFTWARE AREAS

• Aircraft log books

• Aircraft maintenance task cards

• Digital and paperless working

• CAMO support

• Aircraft Registry support

From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office.

Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations.

Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible. Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.

Ultramain

W: www.ultramain.com

T: +1.505.828.9000

E: sales@ultramain.com

Location: Albuquerque, New Mexico, USA

NAME(S) OF PRODUCT(S) MARKETED

• ULTRAMAIN® v9™ M&E / MRO

• ULTRAMAIN Mobile Mechanic™

• ULTRAMAIN Mobile Inventory™

• ULTRAMAIN ELB™

• ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management

KEY BUSINESS/SOFTWARE AREAS

• Maintenance & Engineering

• MRO

• Military Maintenance

• Maintenance Planning & Scheduling

• Paperless Customer Care on Mobile Devices

• Electronic Technical Logbook

Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground.

ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

Vistair Systems

W: www.vistair.com

T: 01454 550663

E: info@vistair.com

Location: United Kingdom and USA

NAME(S) OF PRODUCT(S) MARKETED

• DocuNet

• SafetyNet

KEY BUSINESS/SOFTWARE AREAS

• Aviation Document Management (All format types inc. PDF, XML, S1000D, I Spec 2200)

• Electronic Flight Bag (EFB)

• Document Management and Distribution Platform

• Maintenance & Engineering

• Flight Operations

• Compliance Tracking

• Form Creation and Management

• Aviation Safety Management Software

Vistair provides document, safety, and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to aviation organizations. Combining technology, development expertise and service delivery, Vistair’s suite of aviation technology solutions provides both commercial airlines, aerospace and defense organizations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviors, which fundamentally drives a safer organization.

Document Management: DocuNet is the aviation industry’s leading end-to end document management solution, providing a coherent, single point of control for editing, publishing, distributing, and viewing all operational documentation. It provides the flexibility to access documents via the web and mobile devices and can also manage documents in all formats.

Weathernews Inc.

W: global.weathernews.com

T: 00 45 392 78720

E: skysales_eu@wni.com

Locations: Tokyo, Oklahoma, Copenhagen, London Moscow, New York, Paris, Athens, Sao Poulo, New Delhi, Kathmandu, Yangon, Bangkok, Singapore, Jakarta, Hanoi, Hong Kong, Manila, Taipei, Shanghai, Seoul

NAME(S) OF PRODUCT(S) MARKETED

• Go or No-Go Decision Support

• Personal weather briefings

• En-Route Weather Forecast

• Foster Flight Watch

• Foster EFB

• Flight Operations Control Support

• Airspace Critical Operations Support

KEY BUSINESS/SOFTWARE AREAS

• Airlines weather support

• Daily weather forecast

• Weather IT solutions

Weathernews Inc. is a private weather company operating worldwide within 44 different industries, collecting weather data from various sources as well as using their own proprietary infrastructure. They use their proprietary infrastructure to provide support where there is no or scarce weather information.

Weathernews Inc. supports flight dispatchers, operations members and pilots with a wide range of services during all phases of the flight, from planning, en-route and landing. The business serves customers in Star Alliance, SkyTeam, oneworld and Value Alliance, with support for more than 350 airports, Weathernews Inc.’s risk communicators are available to assist users in any weather-related needs.

Weathernews Inc. has more than 30 years experience supporting and servicing airlines, and strives to learn each airline’s weather-related needs and challenges to fully support and ensure safety, efficiency and contribute to sustainability.

Weathernews Inc.’s services are easily accessible through web links, and were developed with the focus of user friendliness and clear user interface.

Web Manuals International

W: www.webmanuals.aero

T: +46 (0)40 694 10 40

E: info@webmanuals.aero

Location: Sweden, USA

Yonder

W: www.yonder.info

T: +41 43 215 27 94

E: contact@yonder.info

Location: Zurich, Switzerland

NAME(S) OF PRODUCT(S) MARKETED

• Web Manuals

KEY BUSINESS/SOFTWARE AREAS

• Monitoring

• Authoring

• Editing

• Publishing

• Distribution

Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry.

Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year.

We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency.

In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems.

The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.

NAME(S) OF PRODUCT(S) MARKETED

• Yonder

KEY BUSINESS/SOFTWARE AREAS

• Smart Documentation Management

• Knowledge Management System

• Workflow-based Content Distribution

• Compliance Tracking

• Content-based Learning

Yonder leverages the full potential of digitalization with dynamic content rather than static documents to provide innovative solutions for operations manuals, guidelines, regulations, and standards.

Yonder brings all documents together; smart documents make life much easier for aircrews and ground staff:

· Dynamic content: Moving beyond PDFs with user-specific profiles — end users always get the right information at the right time.

· Personalized change updates: Tell specific user groups an update has been made and ask for a read receipt if required.

· Native offline apps: all content available anytime, anywhere.

Yonder also has many advantages for document managers:

· Smart workflows: Revision- and document-specific workflows enable authorized users to trigger, discuss, check and approve changes effortlessly in fully-integrated solution.

· Automate manufacturer revisions: OEM Manuals automatically imported and revised — even if customized by the operator.

· Compliance connector: Content can be linked with regulations and standards and a workflow is automatically triggered whenever these change, ensuring full compliance.

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