Aircraft IT MRO: greater challenges drive development of more capable software solutions; professionals can keep up with those developments here, in Aircraft IT MRO
WORDS: ED HASKEY
Readers won’t need me to tell them that, for airlines and MROs, the world is a complex place with the requirements for regulation, safety, fuel and emissions reduction, plus the perennial need to reduce costs while increasing productivity. What is more, expectations are that the future will bring ever increasing complexity. That is why IT solutions and capabilities are regarded as indispensable to the business and why there is an IT solution to address nearly every need in the sector. With our extensive panel of vendors on Aircraft IT, readers will have access to knowledge about every application of IT they are likely to need, and to all aspects of IT functionality and delivery platforms. In this issue, you will find an eclectic selection of case studies showcasing five different IT applications and how they have worked in practice.
From Cebu Pacific, there is a great study sharing the airline’s journey from a paper document solution, with all of its limitations, to the latest digital solution for managing technical records documentation. Read how it was done and about the many benefits that have been realized through its implementation. A thoughtful article from Etihad Airways highlights their successful program to integrate an eCabin Log with their eTech Log to bring further efficiency to the
maintenance process as well as the collateral benefits that were gained. When Finnair and its supply chain partner, DHL Supply Chain, decided to digitalize their warehouse and Material Operations, the result was not just better warehouse performance but significant time saving, including for the crucial turnaround time; read all about it here.
Our final case study takes us to Joramco, a fast-growing MRO that has transformed operations using digital and mobile technology to ensure that the MRO process is well managed and that all costs are understood and agreed in advance by both parties (airline/operator and MRO) from the outset. There is also a ‘What IT can do’ article looking at the benefits of adopting Agile methods in maintenance software development.
Everything in this issue is wide-ranging with no less than eight Job Cards from 2MoRO, DeltaXML, flydocs, KeepFlying, Maxa, QOCO, Swiss AviationSoftware and TRAX sharing the inside stories on their businesses and what they can do for users. There is also our regular round-up of news and technology developments and the comprehensive ‘MRO Software Directory’; this is Aircraft IT MRO, helping you cover all the ground in this businesscritical sector.
VENDOR JOB CARD: Swiss AviationSoftware
Kevork Agopian, Head of Marketing & Sales at Swiss AviationSoftware, completes his Job Card.
38 CASE STUDY: Etihad Airways bring cockpit and cabin logs together
Masoud Al-Alawi, Manager Aircraft and Digital Operations, Etihad Airways shares integrating the eCabinLog and eTechLog
Integrating eCabinLog8 and an existing eTechLog8 revealed many benefits for Etihad Airways.
48 VENDOR JOB CARD: 2MoRO
Marc Sistiaga, Head of Aero-Webb Offer at 2MoRO, completes his Job Card.
50 CASE STUDY: A Better Documentation Solution for Cebu Pacific
Hazel B. Ocampo, Manager — Configuration
Management — EFM at Cebu Pacific Air shares the airline’s journey to a modern and digital document and technical records solution
How Cebu Pacific has upgraded to digital documentation, and the benefits gained.
CONTENTS
56 VENDOR JOB CARD: DeltaXML
Tristan Mitchell, Product Director working at DeltaXML Ltd. completes his Job Card.
58 VENDOR JOB CARD: flydocs
Amy Kearns, Head of Product at flydocs, completes her Job Card.
60 CASE STUDY: Joramco’s new system: a better way of working
Shakespear Nyamande, Vice President of Planning at Joramco, shares their journey transforming MRO operations to digital and mobile
How Joramco has used digital technology to do a better job and ready the business for a busy future.
66 VENDOR JOB CARD: KeepFlying®
Sriram Haran, CEO at KeepFlying®, completes his Job Card.
68 CASE STUDY: Digitalizing the warehouse at Finnair and DHL Supply Chain
Otto-Wilhelm Orumaa, Operations Excellence Manager, Finnair shares the integration of new Mobile App into Finnair’s Material Operations to maximize digitalization and automation
Implementing the mobile app for an established MRO IT solution offered better warehouse performance for Finnair and DHL Supply Chain.
74 VENDOR JOB CARD: Maxa
Justin Daugherty, Sr. Director, Aerospace Solution at Maxa, completes his Job Card.
76 WHAT IT CAN DO: Adopting Agile methods in maintenance software development: building partnerships for continuous improvement
Ilari Neitola, Founder of Digitalization at QOCO Systems Ltd.
Agile methods, as Ilari explains, improve the ability of projects to adapt to changing conditions in real time and fosters more collaborative developments.
78 VENDOR JOB CARD: TRAX
Gilberto Ayala, Director, MRO Systems at Trax completes his Job Card.
80 VENDOR JOB CARD: QOCO
Matti Nevala, CEO at QOCO Systems Ltd., completes his Job Card.
82 MRO Software directory
A detailed look at the world’s leading MRO IT systems.
New vendor join Aircraft IT KeepFlying® welcomes Caerdav
As always, we are more than pleased to welcome a new vendor to the Aircraft IT Vendor panel. In this issue, the new vendor is Maxa.
Maxa’s goal is to automate the complexity of data processing to enable focus on valuable datadriven insights. This means automation of the creation of Data Products through AI/ML driven data transformation, data table mapping and schema simplification. The Maxa Engine can then pre-calculate the business logic, including applying AI/ML, so that the Data Products are ready for consumption by the business through any industry standard visualization tool such as PowerBI or Tableau. Scott Leslie, COO at Aircraft IT welcomed the new vendor to the panel; “With such a diversity of skills available in the market, we are always pleased when another vendor like Maxa joins us with their innovative and useful products. It adds real value for AircraftIT readers and helps the sector to progress and thrive.”
KeepFlying®, a leader in Aviation AI solutions, was pleased to announce in late October 2024 that Caerdav has officially signed on to utilize the FinTwin® MRO Edition Platform. This partnership marks a significant step forward for KeepFlying®, who will deliver their cutting-edge FinTwin® MRO Edition platform into one of the largest independent MRO facilities in the world.
Caerdav, known for performing Heavy Maintenance Checks on the B737 and A320 series aircraft from their ‘Twin Peaks’ facility in South Wales; Will benefit from having immediate insight into their current Production Plan expenditure, Bid to Cash streamlining, non-routine task workflow and Vendor
and Inventory optimization. This collaboration has the following aims.
• Immediate visibility of the Production Environment and Work in Progress. Using AI with Machine Learning to offer What-If analysis tools and day-to-day check management and prediction.
• Reduce the time taken to respond to RFQ’s for future visits from weeks to days.
• Predict the Final Work Scope of a maintenance visit when the pre-input Work Scope is agreed.
• Live monitoring and calculation of Safety (Min) Stock values to prevent stockouts
• Vendor Monitoring to ensure that supply contracts are honoured.
• Non-Routine Task Estimation and workflow control to ensure that every billable hour and piece of material used is quoted and invoiced in a timely manner
Read the full story on Aircraft IT Website
CommuteAir doubles down on sustainability and safety by eliminating paper with TrustFlight
In late June 2024, TrustFlight, a technology innovator focused on safety and the digitization of the aviation industry, announced that Ohio-based CommuteAir, a modern regional airline and United Express partner supporting the global United Airlines network in the United States, Canada, and Mexico, has selected TrustFlight’s Electronic Tech Log (ETL) and MEL Manager software to drive digital transformation, sustainability, and improved safety across their fleet of 57 Embraer ERJ145 aircraft. The shift from paper to digital is expected to improve aircraft availability and minimize avoidable maintenance-
related disruptions through real-time communication of fleet status that allows management teams to respond rapidly within complex operational
profiles. It is estimated that TrustFlight’s system will eliminate more than 500,000 printed pieces of paper from their operations.
“Close to three million passengers per year rely on CommuteAir to get them to and from their destinations safely and on-time,” said Rick Hoefling, CEO, CommuteAir. “Like our partners at United, we naturally sought ways to improve our safety and operational efficiency in a sustainable manner. After conducting a rigorous analysis, we are proud to have selected TrustFlight to help us in our mission.”
TrustFlight’s system, which will be leveraged by CommuteAir’s distributed
flight operations, tech operations, and maintenance departments, will provide real-time communications and alerts to pertinent personnel, greatly improving internal communications between departments. In addition to TrustFlight’s powerful Electronic Tech Log, CommuteAir has also selected MEL Manager, a vital part of TrustFlight’s safety ecosystem that reduces the risk of latent risks and compliance findings in Minimum Equipment Lists (MELs), an approved document that ensures airlines can operate aircraft with specific inoperative equipment under predefined conditions. With MEL Manager, CommuteAir will be able to shave days off of repetitive document creation and revisions with the use of TrustFlight’s powerful AI engine, while also improving the document’s accuracy.
Read the full story on Aircraft IT Website
VAECO Successfully Goes Live with AMOS
VAECO implemented AMOS software in April 2024 after a 16-month process. The project was completed two months ahead of schedule and under budget
In early August 2024, Swiss AviationSoftware (Swiss-AS) was pleased to announce that Vietnam Airlines Engineering Company (VAECO) had successfully gone live with the world-class software solution AMOS in April 2024. This milestone was achieved after a rigorous 16-month implementation phase, which included five comprehensive data iterations and two comprehensive rehearsals. The entire data set from over 20 years of VAECO business, comprising almost 36 million rows of data, was successfully migrated. In addition to the launch of the AMOS MRO Edition, VAECO has taken an important step on the road to digitalization with the simultaneous introduction of two important mobility extensions: AMOSmobile/EXEC and AMOSmobile/STORES.
AMOS is now fully integrated into VAECO’s ecosystem and connects seamlessly with flight operations, ERP systems and the data warehouse. This successful integration demonstrates VAECO’s commitment to utilizing advanced technologies to improve operational efficiency and data management.
After the go-live, Swiss-AS provided
Hypercare support. Despite some initial challenges, VAECO users adapted to the new system within two days, and AMOS is now functioning stably. Dedicated Swiss-AS staff from Singapore, Japan, and Basel were onsite, providing comprehensive support to all departments of VAECO and Vietnam Airlines, ensuring a smooth transition and uninterrupted operations. Additionally, NGS Equipment and Communication Joint Stock (NGS), the Swiss-AS local partner in Vietnam, played a crucial role in supporting Swiss-AS throughout the implementation process of the MRO software solution AMOS.
A spokesperson for Swiss-AS commented, “We are proud to announce that the AMOS implementation was completed in a record time of 16 months, two months ahead of the originally planned schedule of 18 months. Remarkably, the project was also completed under budget, which is a testament to exceptional efficiency and resource management. This outstanding success was made possible by the tireless efforts and close co-operation of our dedicated partner NGS and our valued customer VAECO. The synergy between all involved, their tireless efforts and relentless pursuit of excellence have been instrumental in achieving this milestone. Read the full story on Aircraft IT Website
Unmatched scalability and performance for large, complex airlines.
Evolve your maintenance with IFS Cloud for Aviation Maintenance. Read more
IFS acquires EmpowerMX
EmpowerMX’s powerful MRO technology adds further differentiation and depth to IFS’s Industrial AI proposition for Aerospace & Defense
In mid-July 2024, IFS, a leading technology innovator in cloud and Industrial AI software, announced the acquisition of EmpowerMX. EmpowerMX is an AI-powered aviation maintenance software provider specializing in Airframe Maintenance Repair and Overhaul (MRO) solutions, which are trusted by the largest aviation organizations in the world, including Embraer, MRO Holdings, Delta and American Airlines. The acquisition reinforces IFS’s commitment to Industrial AI and underpins the importance of industryspecific capabilities that enable customers to rapidly derive value and improve the way they serve their customers at the moment of service. For aerospace & defense customers, this translates to improving efficiencies, enhancing production control, minimizing turn-around times, and reducing maintenance costs.
Together, EmpowerMX and IFS will provide aerospace & defense customers with the most comprehensive and capable maintenance management system that can support multiple users in multiple roles, as well as provide well-documented, paperless governance in the form of electronic task cards and logbooks. The acquisition will deliver more value and Industrial AI
aviation MROs and the airline industry are experiencing multiple challenges that negatively impact profitability and operational efficiency, including supply chain disruption, labor and skills shortages, capacity shortfall, compliance, and ESG reporting.
EmpowerMX’s customers will now be able to leverage IFS’s capabilities and global scale to benefit from embedded IFS.ai innovation that enables them to maximize asset availability, deliver best practices, and ensure compliant delivery.
Scott Helmer, President of IFS’s Aerospace & Defense Business Unit, commented: “Combining EmpowerMX with IFS is a perfect opportunity to proactively advance our leadership position in the aviation MRO software space due to the many synergies we have: an aligned technology vision, deep sector expertise and a shared commitment to customer value.
Together, we not only expand our reach and foothold into the burgeoning MRO space, but we can also better serve a wider base of global A&D customers with the Industrial AI-fueled MRO innovation that enhances security, safety and efficiency.”
Helmer added: “EmpowerMX’s world-class and established customer base of leading aviation brands complements our own roster of
industry leaders including Southwest Airlines, Air France KLM, Lockheed Martin and BAE Systems.”
“EmpowerMX has been at the forefront of technology innovation in the MRO space, and I am incredibly proud of what our team has achieved with the EMX platform, products, and services. We are excited to join the IFS team that will enable us to accelerate innovation and extend the value we create for MRO customers. With IFS’s global presence, EmpowerMX can help our MRO clients deliver faster turnaround, drive bottom line growth, and leverage the AI capabilities we are infusing into our products.”
IFS is independently recognized as a leader in EAM, ERP, and FSM solutions for asset and service-centric industries. Within A&D, more than 310 million passengers fly safely thanks to aircraft maintained by IFS.ai. Aly Pinder, Research Vice President, Aftermarket Services Strategies, IDC, commented: “For the aviation MRO and airline industry, digital transformation initiatives are critical to addressing operational challenges, including long turnaround times, out-of-service aircraft, and compliance adherence.” adding, “As a notable company in the aviation MRO software market, IFS has helped some of the world’s largest air carriers address these challenges by modernizing their enterprise intelligence systems. The acquisition of EmpowerMX will complement IFS’s existing cloud-based aviation maintenance solution and present IFS
with an opportunity to strengthen its market position in the MRO sector.”
IFS: The business develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build, and maintain assets, and manage service-focused operations. Within the single platform, IFS’s industry specific products are innately connected to a single data model and use embedded digital innovation so that customers can be their best when it really matters to their customers — at the Moment of Service™. The industry expertise of IFS’s people and of their growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in the sector. A team of over 6,000 employees every day live the business’s values of agility, trustworthiness, and collaboration in how they support more than 6,500 customers.
EmpowerMX: Based in Frisco, Texas, EmpowerMX is an industry leader in aviation maintenance management software solutions. Recognized for their leading-edge technology, EmpowerMX streamlines and simplifies Maintenance, Repair, and Overhaul (MRO) operations, enhancing efficiency and productivity. Through its innovative use of cloudbased and mobile-first technology, EmpowerMX continues to transform and modernize the field of aircraft maintenance.
IFS ranked #1 for EAM market share in the Gartner® Market Share: All Software Markets, Worldwide, 2023 report for third consecutive year.
Designed by Engineers for Engineers
ROAM is an advanced aircraft technical records archiving solution and provides operators and asset owners alike, a cost-effective solution to store, audit and share records with various stakeholders.
Built-in search and filtering features facilitate record keeping and data management, providing manpower effectiveness, enhanced quality, and reduced risk. Stay on top of the management of dayto-day fleet maintenance, get in an instant the compliance status of your projects and save time of end of lease projects.
Contact us to explore how we can ease your operations.
Xfly selects Conduce ELB solution — eTechLog8
In early August 2024, Conduce was delighted to announce that Xfly had contracted with Conduce in June 2024 for the provision of eTechLog8. eTechLog8 will completely replace the paper-based flight logs, technical logs, deferred defect logs, and other paper documents that are in current use on the fleet. Additionally, by using the fully integrated eDoc8, Document Library module, several other paper documents generally carried on the aircraft will be replaced with digital versions.
In under four weeks from contract signature Conduce had its project team onsite in Tallin, Estonia delivering the required hardware, working with the Xfly team on system configuration and supporting the regulatory meetings.
The selection of Conduce was taken following a thorough process to determine the best fit solution for Xfly.
Paul Boyd, Managing Director at Conduce stated “We are very excited to welcome Xfly as the latest customer for eTechLog8. With an extensive global customer base across airline capacity operators, eTechLog8 has become a number one choice.”
Peeter Soasepp, Technical Director at Xfly stated, “We considered many factors when selecting Conduce eTechLog8 including looking at their track record of successfully delivered ELB projects along with customer feedback satisfaction levels. Of course, it is also a functionally rich and stable
product that will bring great benefit to our operations as we continue to digitize more and more processes within the business. We wanted a rapid project deployment approach which Conduce could offer. Great progress has already been achieved with just the first implementation visit.”
Xfly: Established in 2015 and launching operations in early 2016, Xfly is a subsidiary of the Nordic Aviation Group, which is 100% owned by the Estonian state. Xfly is an independent service provider specializing in regional operations and working on both a shortand long-term basis with commercial European airlines all over the continent.
Conduce: With offices in the UK and Australia, Conduce provides robust mobile solutions for the world’s airlines. eTechLog8 is the leading ELB solution to replace paper technical logbooks and is certified around the world as well as being capable of full integration with leading MIS/MRO back-office airline systems.
CrossConsense GmbH achieves successful ISO 9001:2015 recertification by TÜV Hessen
CrossConsense GmbH & Co. KG, a leading provider of MRO software centric consulting, support, and software development services, was proud to announce, in mid-August 2024, the successful completion of its latest audit conducted by TÜV Hessen. The comprehensive audit, which took place at the end of July, resulted in a renewed certification under the standards of DIN EN ISO 9001:2015, with no deficiencies found. This achievement underscores CrossConsense’s unwavering commitment to quality management and continuous improvement in all aspects of its operations. The audit’s scope encompassed the company’s core services, including MRO software consulting and support, as well as software development, ensuring that CrossConsense maintains the highest standards of service delivery.
During the audit process, TÜV Hessen auditors provided valuable suggestions for further enhancements. These suggestions have been warmly received and are currently being integrated into CrossConsense’s business processes, demonstrating the company’s proactive approach to excellence.
“Receiving this certification without any non-conformities is a testament to our team’s dedication and expertise,”
said Axel Christ, Managing Director of CrossConsense. “We are committed to not only meeting but exceeding the expectations of our clients and partners. The insights from the auditors are instrumental in driving our pursuit of perfection.”
CrossConsense’s history of compliance with ISO standards reflects its long-standing tradition of quality and reliability. The company’s Quality Management System, compliant with ISO 9001:2015, is designed to deliver high-quality support as well as innovative and secure technology solutions to the aviation industry. Clients and partners of CrossConsense can continue to rely on the company for maximum reliability, top-quality services, and outstanding performance. The ISO 9001:2015 certification is not just a badge of honor but a promise of CrossConsense’s commitment to being a dependable business partner in the ever-evolving aviation sector.
Transform Your Aerospace MRO with Infosys
Ramco Systems awarded multi-year Canadian federal contract for its Aviation Software
In early August 2024, Ramco Systems announced that its aviation software has been selected as the Aircraft Inventory & Maintenance Management System (AIMMS) for use by Transport Canada’s Aircraft Services Directorate (ASD). The contract was awarded, following a thorough Request for Proposal (RFP) process, to provide an enterprise Cloud-based solution for aircraft inventory and maintenance at ASD. Ramco’s Aviation Software will provide a fully integrated solution for rotary and fixed-wing fleets at bases across Canada in support of multiple Canadian Government departments.
With modules for Maintenance and Supply Chain Management, Ramco Aviation Software will replace ASD’s existing systems with a fully integrated solution to manage both aircraft inventory and maintenance tasks at the component level, in full compliance with
This collaboration further expands and solidifies our position in Canada.”
the Canadian Aviation Regulations (CARs). The solution will provide ASD with modern, digital, accessible aircraft inventory and maintenance management activities from all operating bases. In addition, Ramco will help ASD enhance process efficiencies and go paperless with its Ramco Anywhere mobile apps.
Sundar Subramanian, Chief Executive Officer, Ramco Systems, said, “We are honored to be chosen as Transport Canada’s Aircraft Services Directorate technology partner for their digital transformation.
Manoj Kumar Singh, Chief Customer Officer — Aviation, Aerospace & Defense, Ramco Systems, added, “The deal highlights Ramco Aviation’s leadership position as a software provider for the Rotary and Fixed Wing special operations. Our dedication to delivering cutting-edge aviation technology, driving optimal process efficiency, ensuring complete visibility, and promoting paperless operations, underscores our commitment to transforming the aviation industry and empowering our clients.”
Ramco Aviation Software is trusted by 24,000+ users to manage 4,000+ aircraft globally. With 90+ Aviation organizations onboard, Ramco is the solution of choice for top Airlines, 3rd party MROs, large Heli-Operators, leading Defense organizations, and major Urban Air Mobility companies around the world. Available on cloud, Ramco Aviation Suite provides accessibility with ‘Anywhere Apps’. Read the full story on Aircraft IT Website
airBaltic takes off with AMOS
airBaltic to implement AMOS Airline/ MRO Edition; Adoption of AMOSmobile/EXEC will support paperless processes; AMOS selected for flexibility and strategic fit In mid-August 2024, Swiss AviationSoftware (Swiss-AS) was pleased to announce the start of the AMOS implementation project at airBaltic. The Latvian national airline will implement AMOS to streamline and improve its aircraft maintenance operations.
The decision in favor of AMOS was made after a thorough evaluation process. After evaluating various options, AMOS was selected for its robust capabilities, flexibility and alignment with airBaltic’s goals. As part of the implementation project, which is expected to take 18 months, airBaltic will adopt the AMOS Airline/ MRO Edition, including AMOSmobile/EXEC. The project includes a comprehensive service package to ensure a smooth transition to the new system. AMOS
will be used to manage the growing fleet of airBaltic, which currently consists of 48 Airbus A220-300 aircraft with a plan to operate a single-type fleet of up to 100 A220-300s by 2030.
airBaltic, known for its innovative approach to air travel, is the first airline in the world to exclusively operate the Airbus A220-300. This state-of-the-art aircraft, designed for efficiency and comfort, emphasizes airBaltic’s commitment to providing an exceptional travel experience. The airline’s focus on modernizing its fleet and operations reflects its forward-thinking philosophy and commitment to improving passenger service. The implementation of AMOS is a strategic move by airBaltic to increase operational efficiency, improve data accuracy and support its growth. With its advanced features, AMOS will enable airBaltic to achieve excellent maintenance management, streamlined workflows and optimized resource utilization.
Andris Vaivads, SVP Technical Operations at
airBaltic stated: “We are glad to launch this collaboration with Swiss AviationSoftware for implementing the AMOS solution at airBaltic. We at airBaltic are consistently working on a pragmatic, yet ambitious business development strategy, and AMOS is one of the tools to drive future of technical operations. We are pleased with the quality of services currently being provided by Swiss AviationSoftware and are optimistic about improved efficiencies and new business opportunities to be brought by introduction of AMOS introduction.”
airBaltic: airBaltic offers connections to more than 70 destinations in Europe, the Middle East, North Africa, and the Caucasus region. Over the last 28 years, airBaltic has developed as a strong and internationally respected airline, with more than 2,500 employees. The airBaltic fleet consists of 48 Airbus A220-300 aircraft.
Read the full story on Aircraft IT Website
Web Manuals wins second South American carrier in 2024, SKY Airline
In mid-August 2024, a world leader in digitized aviation documentation, Web Manuals, strengthened its South American foothold having signed SKY Airline, a low-cost airline with more than 40 destinations in nine countries within the Americas and the second largest carrier in Chile and Peru. Under the agreement, Web Manuals will support the airline to streamline the publishing and distributing of its manuals and documents, offering significant cost and time-saving benefits and improving document approval processes before authorities.
José Raúl Vargas, chief operating officer, SKY Airline stated: “By using this Platform, we aim to enhance the efficiency of our operations by providing all our personnel, especially pilots and maintenance technicians, with access to a document ecosystem.
great growth plans for SKY. We operate a fleet of 32 aircraft and plan to close the year with 36. Likewise, we have a standing order for ten Airbus 321XLRs, which will make us the first operator of this aircraft type in South America. Our ambitious expansion
plans require choosing the right partners to streamline our growing operation.”
Krister Genmark, chief commercial officer, Web Manuals added: “South America is a key market for us, and we are seeing unprecedented demand for streamlined, efficient and regulation-compliant processes. Welcoming SKY Airline to our Web Manuals community is a testament to the quality of our offering and hard work of our team. We look forward to working with the team and helping them make the most of their digital documentation management.”
Web Manuals serves more than 650 customers globally. The South American region has experienced remarkable growth in the last quarter with four new South American and Caribbean customers signing on in just two months, bringing the total to eight South American airline customers. Web Manuals is rapidly expanding its global footprint. It has more than 600 customers and partners worldwide, and offices in New York, San Diego, Singapore, Sydney and Malmö, Sweden.
Upgrades and Implementations
Full System Health Checks
Training & Development
ETL and Data Migration
System Help Desk
QOCO Systems strengthens its board with international expertise
QOCO Systems welcomed Juha Järvinen to the board in mid-August 2024 as the company aims to further bolster its growth within the aviation maintenance industry. The addition follows a string of good news for QOCO Systems who recently raised a multi-million-euro funding from Juuri Partners, and won the SUPERFINNS title awarded to the most promising growth company of the year.
QOCO Systems, were delighted to announce that seasoned aviation industry professional and currently London based Virgin Atlantic Executive Vice President and Chief Commercial Officer Juha Järvinen will be joining its board. Juha has had a long 26 years’ successful career stretching from multiple senior roles at SAS Scandinavian Airlines, to EVP & CCO at Finnair Plc and holding several prominent board positions within the industry. The appointment is part of a
growth strategy not only in terms of revenue but also strengthening the board and other key areas of the business. Juha brings wide international experience and deep industry knowledge that will help QOCO expand to new markets but also understanding its potential customer’s pain points and challenges even better.
“I was immediately struck by their innovative approach to solving some of the industry’s most pressing issues, such as resource shortages and lack of modern digitalization. QOCO’s solutions bring much needed streamlining and increased efficiency to the MRO side of the industry, something that tends to be overlooked at times. This efficiency gain opportunity needs attention at airline board rooms across the globe”, said Juha Järvinen. “I hope I can bring new insights into the company strategy and further facilitate their international expansion. The ambition is there”,he added.
QOCO Systems helps airlines, MROs, and OEMs around the world to increase their operational efficiency with advanced SaaS solutions, driving the digitalization of aircraft maintenance operations and planning. The company recently launched Assignment, a modern solution that combines HR, maintenance, and flight ops systems into one easy-to-use interface. QOCO Systems’ clients include Rolls-Royce, Finnair, and TAP Air Portugal, among others.
“We are really excited to welcome Juha Järvinen as a board member. His wide industry expertise in several areas of business and visionary approach will significantly contribute to our strategic goals and help us navigate through our next phase of expansion and innovation,” said Markus Einiö, Chairman of the Board at QOCO Systems.
QOCO Systems has teams based in Finland, Ireland, Germany, the Netherlands and the UK. Read the full story on Aircraft IT Website
Conduce achieves ISO 27001 Certification
At the end of August 2024, Conduce, a leading provider of Electronic Technical Logbooks was proud to announce that they have achieved ISO/IEC 27001:2022 certification, the international standard for information security management systems (ISMS).
This marks a significant milestone for Conduce, reflecting the company’s dedication to implementing and maintaining robust information security practices. The certification process involved a comprehensive audit of Conduce’s ISMS, including risk management procedures, data protection protocols, and ongoing security controls, conducted by an independent, accredited certification body.
“Achieving ISO 27001 certification is a testament to our unwavering commitment to safeguarding our
Conduce. “In the aviation industry, where the confidentiality, integrity, and availability of data are paramount, this certification provides our customers with the assurance that we are operating at the highest level of information security.”
“Our customers rely on us not just for innovative solutions but also for the peace of mind that their aircraft technical information is in safe hands,” added Royston Neal, Quality Manager at Conduce. “The ISO 27001 certification is a reflection of the robust security culture we have embedded across our organization, from our technology development processes to project delivery.”
ISO 27001 is recognized globally as the gold standard for information security management. By achieving this certification, Conduce joins an elite group of organizations that prioritize information security as a core business function.
ADE teams with Revima
Asia Digital Engineering (ADE) and Revima announced in late October 2024 that they have formed a strategic collaboration to enhance ADE’s digital fleet management platform, ELEVADE™, through the integration of Revima’s advanced APU predictive maintenance solution, PREDICARE.
The collaboration aims to integrate PREDICARE into ADE’s ELEVADE™ platform, transforming it into an all-in-one solution for airlines, enabling operators to manage predictive maintenance for multiple aircraft systems seamlessly under a single unified platform, significantly improving operational efficiency and fleet oversight.
Adnan Mansur, Head of Digital & Innovation Services at ADE said “We are dedicated to driving innovation and delivering smarter, data-driven solutions to enhance fleet management. The integration of PREDICARE into ELEVADE™ marks a key milestone in realizing this vision.” Read the full story on Aircraft IT Website
ASQS appoints Florian Lis-Srajer as Head of Operations Thailand
ASQS, a leading provider of integrated safety and quality management software, announced at the end of August 2024, the appointment of Florian Lis-Srajer as Head of Operations Thailand, effective September 2024. This strategic promotion reflects the company’s commitment to foster talent and advance leadership from within, as part of its broader mission to strengthen and grow its global operations.
Florian has been an integral member of the ASQS team since joining in 2020. With a robust background in aviation and a steadfast dedication to delivering exceptional service, Florian quickly established himself as a critical asset to the company and a trusted project manager for the company’s global clients. In his new role, Florian will lead ASQS’s operations in Bangkok, with a primary focus on enhancing communication and aligning strategic
initiatives across the company’s global offices in Vienna, Bangkok and Calgary. His excellent communication skills, strong sense of responsibility, and exceptional social competence make him ideally suited for this leadership position.
In addition to his new responsibilities, Florian will continue to serve as a project and account manager and will also be responsible for sales in the APAC region to promote the company’s integrated quality and safety management system, iQSMS and ensure the continued growth and success of ASQS in this key market.
“I am honored to take on the role of Head of Operations Thailand and excited to collaborate with our outstanding team in Bangkok as we work together to shape the future of aviation safety management and drive digital transformation within the industry,” Florian commented on his new appointment.
Günther Schindl, Co-Founder and Managing Director of ASQS, added, “We are confident that Florian will have a positive impact on our Bangkok office and the ASQS global family as we continue to move forward together. Strengthening crossdepartmental and intercontinental communication and collaboration while aligning our common goals is vital to our continued success, and Florian is the right person to drive this development forward.”
ASQS eagerly anticipates Florian’s contributions in his new role and looks forward to the leadership and innovation he will bring as the company continues to advance its global development and growth.
ASQS’s innovative software iQSMS offers a comprehensive suite of modules for safety, risk, and compliance management. This year, in collaboration with their partners, ASQS made significant strides by introducing the industry’s first AI functionalities in the aviation safety sector.
10 Reasons to choose the eTechlog from MRX Systems
Moving away from traditional paper logs can transform the way your fleet operates. The eTechlog from MRX Systems, integrated with the Blue EYE iPad App, provides a modern, secure, and efficient alternative that enhances every aspect of aircraft management. Here are ten compelling reasons why the eTechlog is the right choice for your operations:
1. Advanced Security with Biometric Electronic Signatures
The eTechlog utilizes biometric electronic signatures, an advanced technology that captures detailed data such as the speed, acceleration, and pressure of the user’s handwriting. This method ensures that each signature is unique and verifiable, making it far more secure than traditional handwritten signatures, which can be easily forged. This advanced feature guarantees the authenticity of each signature, reinforcing trust in your documentation processes.
2. Controlled and Secure Access
3.
Reliable Data Backup and Recovery
With the eTechlog, data is stored on secure Microsoft cloud servers. This ensures that information is backed up in real-time and can be retrieved quickly if necessary. Unlike paper logs, which have no backup mechanism and are vulnerable to loss or damage, the eTechlog provides a robust data recovery solution, ensuring that vital information is never lost.
Unlike paper logs, which can be accessed by anyone, the eTechlog system is protected by password authentication on the Blue EYE iPad App. This access control mechanism significantly enhances security, ensuring that only authorized personnel can view or modify sensitive data, reducing the risk of unauthorized access or data breaches.
4. Offline Functionality and Synchronization
The Blue EYE iPad App provides full functionality even when offline. Data is stored locally on the device and automatically synchronized to the cloud once an internet connection is re-established. This feature guarantees that no data is lost, even in environments with limited
connectivity, ensuring continuous operations without disruptions.
5. Compliance with International Standards
The eTechlog is designed to comply with international aviation standards, including EASA M.A 306, consolidating all necessary information in a single, easily accessible digital format.
6. Trusted by Industry Professionals Worldwide
With over 300,000 logs already processed, the eTechlog is a proven solution trusted by clients around the globe. With more than 10 years of experience, the MRX Suite supports operations in 27 countries and manages over 4,100 aircraft. This extensive experience demonstrates the reliability and effectiveness of the eTechlog in real-world applications.
7. Simplified Data Management and Analysis
The eTechlog allows for seamless integration of data, making it easier to manage, analyze, and generate reports. All information is centralized in a single platform, which enhances decision-making by providing quick access to historical data, trends, and performance metrics.
8. Instant Communication and Real-Time Updates
With the eTechlog, all data entries and updates are instantly available to authorized personnel across your organization. This real-time communication improves coordination between crew members, technical staff, and
management, leading to faster decision-making and more efficient operations.
9. User-Friendly and Intuitive Interface
Designed with the end-user in mind, the Blue EYE iPad App offers an intuitive and easy-to-navigate interface, ensuring that all personnel can use the system efficiently without extensive training. This reduces the learning curve and promotes faster adoption of the digital logbook system.
10. Transparent Change Tracking for Greater Accountability
With the eTechlog, any modification or deletion of information is meticulously recorded, ensuring a visible and accessible history of all changes made. This audit trail provides a transparent record of who made the changes, when they were made, and what was modified, enhancing accountability and trust within your operations. Unlike paper logs, where changes can be difficult to trace, the eTechlog offers a secure and reliable way to manage information, reducing the risk of tampering or unauthorized alterations.
By choosing the eTechlog from the MRX Suite, you are not only opting for a more efficient and secure way to manage your aircraft logs but also joining a global network of professionals committed to innovation in aviation. Make the switch today and experience the numerous advantages of a fully digital and connected aircraft management system.
AIRCRAFT FLEET VIEW
New version with new feature:
CAMO Release
■ developed for airlines
■ always up-to-date view on your fleet‘s status
■ easy-to-grasp view on events like current delays, cancellations and AOGs
■ specific views for flight operations and maintenance
■ customizable for airlines and users
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Andy Graham joins Aerogility as chief commercial officer
At the beginning of September 2024, AI-based digital simulation twin solutions provider, Aerogility, announced the appointment of Andy Graham to its Executive Leadership team, as chief commercial officer. In his new role, Graham will focus on expanding Aerogility’s global coverage and brand, work with customers to enhance the Aerogility products and value proposition, and achieve the company’s ambitious growth targets for 2025 and beyond.
With a career spanning more than 32 years, Graham brings a wealth of
experience, leading teams to achieve commercial goals and drive significant growth for top aviation technology businesses like Mxi/IFS, FlyDocs, and QOCO Systems.
Graham said, “I have been following Aerogility’s success for several years now, and I have always been impressed with the innovation and quality of the company’s products. Many of the world’s leading airlines and defense companies work with Aerogility — and together with the high caliber Aerogility team — made it an easy decision to join the company. AI is talked about by many players in the industry, and it is refreshing to see it being implemented for customers and delivering immense value.”
Read the full story on Aircraft IT Website
KeepFlying® selected for IAG’s Hangar 51 Accelerator
In late October 2024, KeepFlying® was selected to participate in IAG’s Hangar 51 Accelerator Programme. KeepFlying®’s innovative solutions will be trialled over twelve weeks within Iberia’s engine maintenance and repair operations.
As part of the programme, KeepFlying® will enable Iberia to test the use of AI and automation to generate their production plans for incoming engines. Our solution aims to
reduce the time required to produce these plans from hours to minutes. In addition, users will be able to create individualised forecasts based on fluctuating demand and capacity all the way down to the task level. This will enable Iberia to run advanced simulations quickly and effectively.
KeepFlying® has been a leader in the delivery of AI and ML solutions since 2020.
Read the full story on Aircraft IT Website
Drayton Aerospace selects EmpowerMX from IFS to Boost
MRO operations
Agreement will optimize software and technology to increase MRO efficiencies, turnaround times and the bottom line for Brazilian-based company
Late September 2024 saw Drayton Aerospace Porto Alegre (POA), a global leader in civil, freight aviation Maintenance, Repair, and Overhaul (MRO), select EmpowerMX from IFS to plan, execute, and optimize its operations. This collaboration aims to enhance return on investment (ROI) and deliver transformative efficiency gains by optimizing the utilization of resources. Key benefits include predictive control over maintenance turnaround times, improved management of risk factors, and heightened customer satisfaction. EmpowerMX from IFS is a recognized asset and service management software solution for leading independent third-party MROs. It is a perfect fit with Drayton’s vocation for
providing value, quality work and world-class service to commercial airlines and freight operators.
With a comprehensive roll-out plan over the next few months, the Drayton POA team will use IFS EmpowerMX to implement its vision of introducing proven MRO best practices to transform maintenance operations through cloud-based, mobile-first technology. It will play a key role in the efficiency of the business well into the future and be pivotal in their focus on becoming a world-class, third-party MRO center of excellence.
Alcides Conter, General Manager at Drayton Aerospace commented: “Drayton Aerospace is trusted around the globe by airlines, governments, and OEMs, and is at the forefront of aviation services for the commercial aviation sector. It’s because of this that we chose EmpowerMX from IFS as we believe we
have a great opportunity to improve planned and predictive maintenance of our assets, so that our own customers benefit from safer, more available aircraft.”
Dinakara Nagalla, Head of EmpowerMX at IFS commented: “This partnership combines the expertise of IFS and Drayton Aerospace to manage the digitization of maintenance operations and significantly improve business efficiencies. IFS has unparalleled experience in commercial aviation, including end-to-end aviation maintenance solutions ensuring airworthiness and efficiency across entire fleets.” He continued: “It’s why airlines and air operators trust IFS to keep aviation maintenance efficient and predictable, and most importantly, aircraft airborne.”
Drayton Aerospace: With capabilities that include landing gear, engine, component, airframe maintenance as well as parts trading and end of life airframe solutions, Drayton Aerospace is one of the leading independent aviation and MRO providers operating globally.
Read the full story on Aircraft IT Website
Asia Digital Engineering unveils Malaysia’s largest 14-Line Aircraft Maintenance Hangar
In late September 2024, Asia Digital Engineering (ADE), the Maintenance, Repair, and Overhaul (MRO) arm of Capital A, proudly announced the grand opening of its latest 14-line MRO hangar. This new landmark facility marks a significant milestone as Malaysia’s largest and most advanced MRO hangar, underscoring ADE’s commitment to leading the MRO industry in Asean.
Covering an area of more than 380,000 square feet, the state-of-theart facility spans 20.25 acres within the KLIA Aeronautical Support Zone 1 (ASZ 1) under Malaysia Airports’ KLIA Aeropolis development. The hangar features dedicated workshops, including a Composite Workshop, Sheet Metal & Machine Workshop, Upholstery Workshop, Cabin Interior Repair Workshop, Oven & Boiler Workshop, and a 3D Printing Lab for aircraft livery. Additionally, it houses a Digital Product Development Centre, positioning ADE as one of the most extensive MRO providers in the region.
At the event, the Malaysia Book of Records recognized the new facility with three prestigious national records: Longest Single Span Pre-Engineered Building (PEB) System Rafter, Longest Locally Designed Single Span Truss Frame System, and Longest Vertical Hangar Door (Megadoor). These
honors highlight the architectural and engineering excellence of the facility, setting it as a benchmark in the industry and highlighting Malaysia’s growing prominence in the global aerospace sector. This recognition celebrates the innovation and dedication behind the MRO facility, marking a significant milestone in Malaysia’s aviation history.
Tan Sri Tony Fernandes, CEO of Capital A, said, “We are incredibly proud of ADE’s achievement. The new hangar is not just a facility; it represents our vision for the future of MRO in Asia with our ambitions to disrupt and become the leading provider in South East Asia and beyond. In just four years since ADE’s inception, we have built the competencies and facilities necessary to become a leader in this segment. With Malaysia’s strategic location and our investment in cutting-edge technology, ADE is set to revolutionize the MRO landscape, offering innovative, efficient, and cost-effective solutions in the region. This facility will enhance our capability to provide top-notch value and services to AirAsia and other airlines. This growth is also crucial in supporting AirAsia’s ambitious goal of operating 300 aircraft within five years. This milestone firmly places Malaysia on the map as a worldleading MRO provider.”
Mahesh Kumar, CEO of ADE, added,
“The completion of this hangar is perfectly timed to meet our growing demand for MRO services. We will be completing our 200th C-check this year with initially seven lines, and the addition of up to 14 lines will significantly expand our capacity to serve more clients. This landmark facility not only enhances our capabilities but also creates at least 500 new jobs in Malaysia, attracting local talent and foreign investment. We are committed to nurturing aviation professionals and setting new standards in the MRO industry. This hangar is a testament to our team’s dedication and continuous support from partners.”
To leverage its ongoing expansion, ADE is conducting soil testing on a five-acre plot adjacent to its new MRO hangar, with plans to build a supplementary four-line facility in line with strong forecast demand. Additionally, ADE is in discussions with Malaysia Airports Holdings Berhad to acquire an additional 20 acres within the KLIA area for development as a premier MRO center. With over 20 years of engineering experience servicing the world’s best low-cost airline AirAsia, ADE is extending its
expertise and best practices in airline engineering to attract more third-party airlines. Services include component support, line maintenance, and base maintenance for various aircraft models, such as the Airbus A320 and A330 families, as well as the Boeing 737 family, with plans to expand capacity to service other aircraft types in the future.
ADE has recently received EASA’s Part 145
Maintenance Organization approval and Approved Maintenance Organization (AMO) approvals in seven other countries with plans to expand to other countries in the region. In 2023, ADE secured USD 100 million investment from OCP Asia Ltd., gaining significant boost for the next phase of growth.
Asia Digital Engineering (ADE): Founded in September 2020, ADE is a wholly-owned subsidiary of Capital A Berhad , based in Klia2, Kuala Lumpur, Malaysia. ADE leverages the AirAsia’s Engineering Department’s best practices and unsurpassed combined experience in the region. ADE offers a range of aircraft services for line maintenance, base maintenance, workshop, component and warehouse services, and engineering support services.
Equipped with state-of-the-art infrastructure and facilities and the business’s vast experience in airline engineering managing the world’s best low-cost airline, ADE aims to uphold the highest standards when it comes to professional integrity, quality, reliability, driving greater efficiencies and safety, for all of customers at all times.
(L-R) Dato’ Hisham Othman, Non-Executive Chairman of Asia Digital Engineering; Mahesh Kumar, CEO of Asia Digital Engineering; Tun Musa Hitam, Chancellor and 5th Deputy Prime Minister of Malaysia; Tan Sri Tony Fernandes, Chief Executive Officer of Capital A and Datuk Mike Syarul, National Sportsman 2023, Six-time World Champion in Men’s Athletic Physique, National Coach of Bodybuilding and Physique.
AMOShub — elevating aviation connectivity to new heights
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pleased to announce the launch of AMOShub, an initiative set to transform the aviation industry’s connectivity landscape. AMOShub will introduce an innovative app store experience tailored for AMOS customers and aviation software providers. By harnessing the power of a robust data exchange platform, AMOShub ensures seamless, secure connectivity between systems, fast-tracking the shift towards digitalization and automation.
Navigating the Current Connectivity Challenges
The aviation technology operations industry faces a significant challenge due to its fragmented nature. Airlines and MROs expend considerable time and resources manually transferring data across systems. This intricate integration process requires substantial
Vendors (ISVs). A unified approach is essential to drive the industry towards its digitalization and automation objectives.
Seamless Integration, boundless innovation with AMOShub AMOShub is a new platform that aims to transform collaboration in the aviation sector by offering an unparalleled app store experience for AMOS customers and aviation software providers. Leveraging a state-of-the-art data exchange technology, AMOShub ensures seamless, secure connectivity between systems, thereby accelerating the industry’s digital transformation journey.
Timeline
The formal launch of AMOShub, boasting a comprehensive app store
experience with a user-friendly interface, is scheduled for December 2024. In a move to facilitate early adoption and productive utilization, the release candidate of AMOShub— complete with all essential functionalities—was made available to AMOS customers in December 2023 (as part of AMOS version 23.12), under the name AMOScentral Store. Presently, upon updating to AMOS version 23.12, customers gain the advantage of seamless one-click integration with early adopter partners, including Aviatar, Flydocs, AeroXchange, Skyselect, Skywise and more, enhancing their operational efficiency and connectivity.
Benefits for AMOS Customers:
• Simplified data exchange processes, freeing customers from manual integration complexities.
• Effortless activation of integration solutions with just one click.
• Access to a curated selection of third-party software solutions via the AMOShub, seamlessly integrated with AMOS.
• Coordinated post-integration support from AMOS and third-party software providers
Advantages for AMOShub Partners:
• Elimination of redundant efforts in developing bespoke integration solutions.
• Access to a vast network of AMOS customers through a single connection to the secure AMOScentral network.
• Comprehensive tools, expert services, and support from Swiss-AS to craft seamless, connected experiences.
• Opportunity to differentiate solutions with smooth AMOS integration experiences.
• Unrivalled Security and Reliability Swiss-AS prioritizes data security, leveraging the robust technology platform, called AMOScentral, to uphold the highest standards of security and reliability. Through end-to-end encryption and stringent privacy measures, AMOShub ensures the utmost protection for customer data. Launched in 2018 by Swiss AviationSoftware, AMOScentral offers seamless integration into the AMOS ecosystem, enabling individual AMOS customers to collaborate with others within the community and beyond, acting either as data subscribers or providers, while ensuring privacy through end-to-end encryption and facilitating secure data exchange via scalable, cloud-based infrastructure without storing any data.
Join the Future of Aviation Collaboration with AMOShub
AMOShub offers a gateway to new opportunities and a means of taking your AMOS experience to new heights. Connect with us today to embark on a journey towards seamless collaboration and innovation in aviation. Software providers interested in integration with AMOS can submit the request for AMOShub partnership via our website at www.swiss-as.com/become-partner. Read the full story on Aircraft IT Website
Icelandair among first to leverage Beams’ Ai Co-Analyst in the iQSMS Safety Management System
ASQS and Beams Safety AI support Iceland’s Flag Carrier with Automated Hazard Identification
ASQS, a leading global provider of integrated aviation Quality and Safety Management solutions (QSMS), was proud to announce at the end of September 2024 that Icelandair, the national flag carrier of Iceland, is among the first customers for the revolutionary Ai Co-Analyst in iQSMS. Developed by Beams Safety AI, a forward-thinking AI insights provider, the Ai Co-Analyst promises to transform aviation safety by significantly improving the ability to analyze large volumes of safety reports and data in real-time, directly in iQSMS. The Ai Co-Analyst, released in May 2024, uses cutting-edge artificial intelligence to revolutionize how aviation organizations detect hazards and risks within their safety data. This powerful tool automates hazard identification within safety reports in iQSMS, uncovering hidden connections and trends that might be missed by human analysts.
By choosing the Ai Co-Analyst, Icelandair joins a growing list of airlines committed to harnessing the potential of AI-assisted hazard detection. Seamlessly integrating with Icelandair’s existing iQSMS setup, the Ai Co-Analyst empowers the airline to proactively identify and mitigate potential safety risks and to elevate overall operational safety.
“ASQS and Beams have demonstrated an exceptional ability to drive meaningful change through their innovative collaboration with aviation safety experts. Their team’s dedication to responsible innovation is unmatched. The aviation industry faces an urgent need to advance safety risk management, and adopting these new approaches is crucial. Icelandair has been fortunate to be an early partner in this journey, and we are now proud to support what we
safety,” said Günther Schindl, Co-Founder and CEO of ASQS. “We are excited to partner with Beams Safety AI on this innovative solution and empower Icelandair, along with other iQSMS customers, to make datadriven decisions that ultimately keep passengers and crew safe. Icelandair’s adoption of the Ai Co-Analyst further validates it’s potential to revolutionize aviation safety management.”
A notable feature of this AI tool is the visualization of interrelated risks. By analyzing safety reports in the
proactive risk assessments based on current trends.
“Our mission at Beams is to empower safety analysts to adopt proactive and predictive approaches to risk management,” said Alan Sternberg, Co-Founder and CEO at Beams Technology. “By combining ASQS’s leadership in aviation safety and risk management software with Beams’ cutting-edge AI technology, we are providing airlines like Icelandair with a robust and forward-thinking solution. Together, we are setting new standards for safety and innovation.”
OASES and KeepFlying announce strategic partnership to provide AI-driven solutions to the aviation industry
OASES, a leading provider of MRO (Maintenance, Repair, and Overhaul) software, and KeepFlying, an innovative AI and aviation solutions company, were proud to announce, in early October 2024, a strategic partnership. This collaborative effort will deliver advanced AI-driven solutions to enhance efficiency, reliability, and safety for OASES’ global customer base. This collaboration will integrate KeepFlying’s cutting-edge AI technology with OASES’ industryleading MRO platform. The integration will provide customers with AI driven CAMO & Tech Records functions, bid-to-cash MRO workflows, Engine Asset Management, Inventory & Supply Chain optimisation to revolutionise aviation maintenance processes.
Sriram Haran, CEO of KeepFlying, commented: “Partnering with OASES is an exciting opportunity to showcase how AI can transform aviation maintenance.
With OASES’ deep expertise in MRO software and our AI capabilities, we can unlock new insights and efficiencies that were previously unattainable. Together, we are setting a new benchmark for innovation in the aviation industry.”
Paul Lynch, Group Managing Director at OASES added: “The potential gains for businesses in leveraging their aviation data cannot be overstated — but it’s not enough just to have these data — the value comes from putting them to work. Therefore, we are excited to partner with KeepFlying, a pioneering AI empowered organization. We are confident that our customers will appreciate the benefits this collaboration will offer.”
The partnership marks the beginning of a new era in aviation maintenance, where data-driven decisions and AI-powered tools will shape the future of MRO operations.
The connected MRO maintenance platform for airlines.
Save your airline millions with simple and automated MRO operations with a connected network of MROs and OEMs.
KeepFlying®: As a leader in the delivery of AI and ML solutions since 2020, KeepFlying® has a commitment to delivering the very best solutions utilizing the recent explosion in AI enabled technology: the company serves Operators, Lessors, Asset Owners and MRO Facilities worldwide.
OASES: As a developer of all-in-one software for airworthiness maintenance control, OASES (Commsoft) enables airlines, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention. OASES is used by 130 aviation organizations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across six continents. Communications Software (Airline Systems) Limited is part of the Valsoft Corporation portfolio.
Swiss-AS and Aeroxchange announce launch of EDI interface between AMOS and AeroRepair
new Electronic Data Interchange (EDI) interface between their respective systems, AMOS and AeroRepair. This collaboration will enhance efficiency and streamline the repair order management process for operators and MRO providers.
The interface enables digital exchange of repair orders for operators using AMOS, with AeroRepair as the exchange platform. This integration provides users with full visibility and control from initial request to invoice, leveraging AeroRepair’s repair order management capabilities. AMOS users will benefit from features like real-time status updates, shipment notifications, detailed tear-down reports, and multi-quote option management.
message exchange. This implementation demonstrates the flexibility and functionality of AMOS in enhancing collaboration and interoperability in the aviation maintenance industry.
Starting from version 23.12, AMOS customers will benefit from the EDI interface through AMOShub. It is one of the first production-ready products in AMOShub, alongside the Lufthansa Technik Digital Tech Ops Ecosystem offerings from Aviatar and Flydocs, highlighting our commitment to providing solutions that meet the evolving needs of the aviation industry.
Read the full story on Aircraft IT Website
Trax powers WestJet’s digital transformation with additional mobile and paperless solutions
Trax has proudly provided WestJet Airlines with aircraft maintenance solutions for more than 20 years and has now transitioned the airline to the web-based Trax eMRO product, eMobility apps, and Trax Cloud hosting to boost users’ ability to work from anywhere on their mobile devices.
Trax, a leading global provider of paperless aviation maintenance and engineering software products, announced, at the very start of October 2024, the successful transition of WestJet Airlines Ltd. to a paperless and mobile fleet maintenance operation, implementing its advanced solutions to support the airline’s digital transformation journey.
WestJet, supported by Trax, implemented the web-based eMRO version and multiple eMobility apps — all hosted on the Trax Cloud environment — to improve users’ offline working experience and add efficiencies to the airline’s workstreams. WestJet also elected to integrate Trax’s QuickTurn, TaskControl, and Line Control apps to realize additional benefits. This implementation marks the continued expansion of Trax’s customer base that is using its full range of applications and technology services to power a digital approach to aviation maintenance.
Trax’s eMRO product is a device-agnostic webbased application that offers a complete maintenance and engineering system with integrated information flow, allowing its users to stay connected from any work location. The enterprise eMRO system is combined with mobile apps to enable users to benefit from maximum mobility while accessing required documentation and electronic data, viewing assigned maintenance tasks, receiving real-time updates on planned and completed work, and tapping into integrated materials modules.
“With the technical aspects managed by Trax Cloud hosting, WestJet can focus on what we do best
additional Trax solutions will enable us to stay focused on quality and compliance while further modernizing our operation. We’re grateful for the continued partnership and look forward to our digital future with Trax.”
“Trax has partnered with WestJet since 2004, and we are honored to help the airline move to paperless maintenance and engineering with additional solutions. We are proud to be part of advancing our customers’ operations through further use of our products,” said Omar Santos, Vice President at Trax.” Trax congratulates WestJet on their efforts to achieve a successful digital transformation.”
Trax: As a premier provider of aviation
RFID-capability for logistics, biometric security, offline capability for its suite of mobile apps, web-based applications, and the ability for users to work anywhere with easy access to real-time information. Through its eMRO and eMobility products, Trax provides comprehensive software solutions designed to manage all aspects of aircraft maintenance.
WestJet: In 28 years of serving Canadians, WestJet has cut airfares in half and increased the flying population in Canada to more than 50 per cent. WestJet launched in 1996 with three aircraft, 250 employees and five destinations, growing over the years to more than 180 aircraft, 14,000 employees and more than 100 destinations in 26 countries.
Continuous evolution and a focus on customers has, says Kevork Agopian, ensured the enduring success of Swiss Aviation Software’s AMOS MRO solution
Kevork holds an Aerospace Engineering degree from Politecnico di Milano and an MBA from EDHEC Business School. His career has been rooted in the aviation industry, spanning operational roles in maintenance to overseeing specialized projects. Kevork’s tenure at Swiss-AS as a Business Consultant has honed his ability to understand and address diverse customer needs, engaging stakeholders at all organizational levels. Appointed as Head of Marketing & Sales in November 2022, Kevork is now focused on expanding the market share of AMOS through value delivery.
Aircraft IT: Your name, your job title, and the name of the business?
Kevork Agopian: Kevork Agopian, Head of Marketing & Sales of Swiss AviationSoftware Ltd. (Swiss-AS).
Aircraft IT: How did Swiss-AS get started?
KA: The history of AMOS goes back to the year 1989 when Crossair (predecessor of Swiss International Air Lines) decided to develop its own MRO software which laid the foundation for AMOS. In 2004, the company Swiss AviationSoftware was founded, a spin-off from Swiss International Air Lines. The newly created company was given the ideal set-up to develop its own strengths as an MRO software provider in this highly specialised niche market while still being embedded in a strong and successful aviation context. Swiss-AS has further strengthened its position in the MRO software industry by
becoming an integral part of the Lufthansa Technik Digital Tech Ops System alongside Aviatar and Flydocs in 2023. To continue its story of success, Swiss-AS can draw on decades of experience as well as on a large customer community which contributes to the longevity and competitiveness of the product.
Aircraft IT: What is the guiding business principle that drives Swiss-AS?
KA: The guiding business principle that drives Swiss-AS is to “Delight customers for common success” which serves as the foundation upon which the company’s entire business strategy is built. This principle fosters a culture of innovation and continuous improvement, where employees are empowered to find creative solutions and deliver exceptional products or services. In addition, “Delight customers for common success” reinforces the idea
that business success is not a one-sided endeavor. It emphasizes the importance of collaboration and partnership between Swiss-AS and its customers. By focusing on common success, Swiss-AS aims to build long-lasting relationships that benefit both parties. Furthermore, this guiding principle aligns with the other core values of the company, such as being courageous and acting with passion, treating everyone with dignity and respect, and uniting to maximize value. These values collectively contribute to a business culture that is customer-centric, innovative, and value-driven.
Aircraft IT: What has Swiss-AS’s greatest business achievement been to date, and why?
KA: Swiss-AS’s most notable business achievement to date is a testament to our unwavering commitment to innovation, customer satisfaction, and market VENDOR
expansion. Several key accomplishments underscore why this achievement stands out.
Firstly, we’ve demonstrated our ability to seamlessly support airlines and operators, with more than 500 aircraft, ensuring their smooth and efficient operations. This reflects our expertise in meeting the complex needs of major players in the aviation industry. Our continuous customer growth, with a base of over 230 clients, is proof of the value we consistently deliver. This trust and loyalty highlight the quality and reliability of our services. Notably, we’ve strengthened our market share of helicopter operators and aircraft MRO services. This demonstrates our ability to listen to our customers and create important partnerships to deliver end-toend value. Moreover, our dedication to technology innovation is balanced by a commitment to sustainability and operational stability. We prioritize innovation within standard R&D pipelines, ensuring that our advancements don’t disrupt ongoing operations. This balance is critical in an industry where reliability is paramount. One outstanding achievement is our rapid development of a completely new electronic logbook (AMOSeTL) in a cutting-edge framework, Flutter, in less than two years. This accomplishment showcases our agility and commitment to leveraging new technologies for the benefit of our customers.
Aircraft IT: What have been your disappointments and what have you learned from them?
KA: At Swiss AviationSoftware, our journey has not been without its share of disappointments. One significant challenge we faced in the past was the occasional lack of clarity in customer requirements, which led to extended timelines for delivering finished products. However, these disappointments have proven to be valuable learning experiences that have shaped our company’s approach and improved our operations. One critical lesson we’ve gathered from these experiences is the importance of engaging with our customers, particularly early adopters and
innovators, in a more intensive and collaborative manner. We’ve transitioned towards a proactive approach, which involves close and continuous interaction with our customers. Face-to-face meetings have become a cornerstone of our engagement strategy. These personal interactions have allowed us to delve deeper into customer needs, facilitating clearer communication and a better understanding of their requirements. Even before developing our AMOSeTL, we had embraced the concept of on-field testing, allowing us to validate and fine-tune our solutions in real-world scenarios. This approach not only accelerates the feedback loop but also ensures that our products are tailored to meet the specific demands of our customers effectively. As a result of these strategic shifts, our pace of understanding customer requirements and delivering solutions in a timely manner has improved significantly.
Aircraft IT: In a sentence, how would you summarize what Swiss-AS does for aircraft maintenance customers?
KA: My Business Consulting experience has given me the opportunity to map, at first hand, the value that AMOS delivers to our customers. In summary, for the majority of our clients, we provide:
• Reduced compliance and operational risks.
• Lowered or optimized maintenance costs.
• Enhanced overall business scalability.
Swiss-AS has maintained its independence while collaborating with major industry players, such as OEMs and software solution providers, to deliver comprehensive value to our customers. As we are now part of the Lufthansa Technik Digital Tech-Ops Ecosystem alongside our partners, Flydocs and Aviatar, we can seamlessly provide integrated solutions to further benefit our customers.
Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?
KA: The straightforward answer to this question is AI-Powered Decision Support. To me, this entails
“Swiss-AS has
maintained its independence while collaborating with major industry players, such as OEMs and software solution providers, to deliver comprehensive value
to our customers.”
having a versatile tool capable of considering a multitude of data facets, including maintenance planning, costs, routing, inventory, and resources, among others. In the face of potential disruptions, we should have the means to determine the optimal course of action, both in the short and long terms. However, it’s worth noting that not all airlines or MROs have their data consistently maintained at high quality. At Swiss-AS, we recognize this challenge and are committed to evolving AMOS in a manner that accommodates varying digitalization paces across the industry. As data quality improves, our customers can fully leverage AMOS’s expanding automation capabilities and seamless integrability.
Aircraft IT: What do you want your customers to say about Swiss-AS?
KA: Over the past year, I’ve had the privilege of attending numerous conferences worldwide. One of the most rewarding aspects of these experiences has been the strong sense of community within the AMOS network. I deeply value the authenticity with which our customers’ employees engage with us, freely offering recommendations and engaging in open conversations. I hope that our customers will continue to take pride in being an integral part of this thriving community.
Aircraft IT: Kevork Agopian, thank you for your time.
Etihad Airways bring cockpit and cabin logs together
Masoud Al-Alawi, Manager Aircraft and Digital Operations, Etihad Airways shares the airline’s experience of deploying an Electronic Cabin Log alongside their approved Electronic Technical Logbook.
In this article I want to share our experience of implementing an Electronic Cabin Log at Etihad Airways, including the integration with our already approved and deployed Electronic Technical Logbook. I’ll tell readers about the project and the challenges we encountered along with the benefits that we gained, as well as our next steps looking ahead to the next 12 months.
A relatively young airline compared with other regional operators in the Middle East, Etihad Airways was established in 2003 and operates out of Abu Dhabi from the recently opened Zayed International Airport (figure 1).
THE DIGITIZATION JOURNEY
Like many airlines, we’ve been investing in digitalization across the board for several years now. We started by consolidating all of our data into a single MRO system — in our case AMOS — and used this to streamline many of our processes (figure 2).
Digitalization Journey
Strategic Vision & Roadmap
The new airport is a beautiful structure showcasing state-of-the-art facilities. With 65 gates it has the capacity to handle more than 30 million passengers a year. It also featured in the latest ‘Mission Impossible’ movie — which portrays the full magnificence of this terminal, and we think this is also the perfect symbol for Etihad’s epic growth plan.
“We also implemented the Conduce Electronic Technical Logbook, eTechLog8, which was successfully deployed across the whole Etihad fleet starting in 2020, and by 2023 we had also added Conduce’s fully integrated Cabin Logbook solution, …”
We also implemented the Conduce Electronic Technical Logbook, eTechLog8, which was successfully deployed across the whole Etihad fleet starting in 2020, and by 2023 we had also added Conduce’s fully integrated Cabin Logbook solution, eCabinLog8. This gives us an end-to-end digital ecosystem, and the data feeds many of our other systems and dashboards. There’s lots of other projects I could talk about, but the eCabinLog8 project is the one I’m going to focus on here.
THE ELECTRONIC TECHNICAL LOG PROJECT
Our current set-up today follows the successful deployment of our Cabin Log. It consists of two devices on board each aircraft: one with eTechLog8 and the other with eCabinLog8 (figure 3).
TechLog
Figure 3
These two devices communicate directly to each other, using a Peer-to-Peer connection, which we achieve with Wi-Fi hotspots. All of the cabin and tech log data collected on the devices is then transmitted to eCentral8, which is the management website. From there, we have seamless integration to AMOS for all flights, defects, and defect actions. In addition, all the completed TLPs (Technical
Figure 1
Figure 2
Log Pages) go automatically to flydocs, and in the future will go to the Fuel Management System. This gives us complete oversight of all aspects of our fleet, from defects to fuel, in the relevant system, in real time.
So how did we achieve this? Like any complex task, we broke it down into individual, achievable phases, starting with the eTechLog8 project in late 2019. Just as we were ready to start our parallel run in March 2020, COVID-19 hit the world. However, we were undeterred, and the project team quickly pivoted to start the parallel run with our freighter aircraft, since much of our passenger fleet had been grounded.
In the face of the fast changing and unexpected challenges of COVID-19, we opted to divide the eTechLog8 deployment into three phases (figure 4).
Project Approach
3 Key Phases
The first phase was simple — change from paper to an electronic device, leaving all the other downstream processes almost unaffected. Then, as the pandemic moved on, several fleets resumed flying, and as each returned to service we rolled-out the eTechLog8 system in the second phase. Most importantly, at this stage we also activated the integration with AMOS and really started reaping the benefits of the real time data. As teams became more familiar with the system and the world slowly returned to normal, we added more and more functionality and began thinking about things in a ‘digital first’ way rather than just replacing paper.
At Etihad we put a lot of emphasis on the cabin; our cabin experience and customer service are really important to us. To support that goal, the third phase was to add eCabinLog8, and due to the size and complexity of our cabins, we opted to do this on an additional device.
The complete project from start to end took approximately three years to complete (figure 5).
Key Milestones
Electronic Technical Log Timelines
OCT 2020
PHASE 1 GO- LIVE Deployment of the eTechlog on the B777 Freighters without integration.
PHASE 2 GO- LIVE Deployment of the eTechlog on the rest of the fleet with integration. (A revamped version of etechlog8)
2022
eCABINLOG PROJECT Project initiated for the implementation of the eCabinlog
THE ELECTRONIC CABIN LOG PROJECT
In late 2022, our mandate was to introduce the eCabinLog as an additional device on board the aircraft and go live by the 1st of November 2023. With this in mind, we approached our eTechLog8 provider, Conduce.
Conduce already had a very basic Cabin Log, but this didn’t meet our requirements, so we agreed to go back to the drawing board and begin designing a fresh solution together. We had several key requirements; for example, we needed all our cabin defects to be integrated into AMOS, regardless of whether they were safety or non-safety defects. This is because we wanted to have full oversight of our cabin defect control and management in AMOS.
There were several bigger requirements, some of which were very technically challenging. But we worked closely together to come up with several different iterations of eCabinLog8, each time meeting those requirements in different ways and moving closer to our dream Cabin Log system.
Figure 5
In summary, the third phase, introducing the eCabinlog, took a little over a year and the key steps are categorized into what we referred to as the atomic chart (figure 6).
Project Management
eCabinLog - Atomic Chart
• Engage from start
• Effectiveness of the system
• Data Security (Deploy on 1 fleet)
• Action of defects
• Pilots review of the Cabin defects.
• (Supplemental Manual Procedures)
• Mirror paper processes.
• Huge number of requirements
• (Prioritize and freeze the software)
• Individual CBTs (Maintenance, Pilots and Cabin Crew)
• Awareness Sessions
• (Aligning training dates)
• Procedural Changes
• MoC and RA
• (Align processes across different streams)
“One of the big challenges that we faced with the implementation of eCabinLog8 was adding a second device into the mix and, on top of that, a different type of hardware.”
CHALLENGES
As the project progressed, input from stakeholders and their own requirements started increasing. We soon became aware that we only had limited time to meet our 1 November 2023 mandate and therefore decided to prioritize our key deliverables, and agreed with Conduce which requirements could be added later. In light of that experience, my advice to anybody who is undertaking a similar project is that it is definitely sensible to have all of your requirements agreed well in advance of the project and ensure that those requirements are understood by everyone and are achievable, well before the timeline is agreed.
One of the big challenges that we faced with the implementation of eCabinLog8 was adding a second device into the mix and, on top of that, a different type of hardware. We had used Panasonic devices for the eTechLog8, which was working well, but unfortunately those devices were discontinued before
Figure 6
maintenance and flight crew procedures, we also had cabin crew procedures to change. We needed to ensure that we had everyone aligned and that there was no ambiguity. Vital documents included our Management of Change and Risk Assessment. We approached this by creating one Management of Change document, and then each stakeholder — the pilots, the cabin crew, Maintenance, CAMO — all created their own risk assessments surrounding the implementation of this process. This was an effective way of managing a large and complex process and allowed each stakeholder to cover their own area of expertise.
Training might seem like it should be one of the easiest challenges; you just need to create the training material and then deploy it. But this was actually a hugely complex challenge, due in part to the sheer number of people involved. When we deployed eTechLog8, we needed to train all the Pilots and Engineers, but this was made easier in part due to the fleet-by-fleet roll-out. However, with the Cabin Log there was a huge number of Cabin Crew to be trained, as well as additional training needed for Pilots and Engineers to show them the new aspects of the system, especially around pairing the two devices together. So, to achieve
eCabinLog8 system into our existing, approved eTechLog8 system.
“We had a dedicated team from Part 145 who were removed from their usual rosters and were solely tasked with deploying eCabinLog8, all day every day. By prioritizing our resources in this way, we managed to deploy four to five aircraft every day and around 1,600 cabin defects were transferred from paper into the system…”
Our Authority wanted us to monitor the effectiveness of the Cabin Log, which was quite a challenge, since eTechLog8 was already a live system. We could not run trials outside of the live system, as eCabinLog8 is a companion application to eTechLog8, so we chose to deploy it to a single fleet in production for one month and run the monitoring to understand and identify any areas that needed change before the full deployment. In this initial month, we had a few software glitches and some issues with the new hardware which Conduce quickly patched. Some training gaps were also identified, so we enforced the awareness sessions a little more proactively to ensure that people fully understood the change before it came to the full fleet.
Lastly came the full deployment. Unlike eTechLog8, which was deployed as the fleets returned to service, we had just one month to deploy eCabinLog8 to the full fleet. Unfortunately, we ended up doing this right in the middle of our peak season during December. Not to worry; our team were on the case. We had a dedicated team from Part 145 who were removed from their usual rosters and were solely tasked with deploying eCabinLog8, all day every day. By prioritizing our resources in this way, we managed to deploy four to five aircraft every day and around 1,600 cabin defects were transferred from paper into the system in just a few short weeks. I want to thank everyone who made that possible with a lot of determination and hard work.
Several of the challenges I’ve mentioned in this article are challenges inherent to any system. At Etihad, we have built several Power BI reports to help us monitor the systems we’ve implemented and to help us to spot issues before they cause us a delay or non-compliance (figure 7).
Managing Challenges
Connectivity | Human Error | Software glitches
Lastly, there are no projects without fond memories.
Figure 7
The tip represents the immediate benefits of eTechLog8/eCabinLog8. It quickly becomes obvious that errors are minimized, and manual data input is almost zero, giving huge efficiency gains. However, when you start looking at the iceberg underneath the waterline, then the real benefits start to appear. Since we now have real-time, structured data; this means we can do a lot more. For example, with seamless integration, we can do a lot more analytics; there are notifications and alerts that can be triggered.
Figure
It’s still a work in progress and we will refine it as we continue to work with eCabinLog8. We’re also working on pulling that same data into a LoPA chart (Layout of Passenger Accommodations) in order to identify the area’s most prone to defects. In the future, we want to take advantage of machine learning models to
I have included this in particular because before we went live with eCabinLog8 we would regularly see duplicate defects getting raised several times, because the cabin crew could not easily identify if a defect had already been raised by a previous crew in the paper-based system. I know this is a common problem across
Figure 8.2
Figure 9
“…before we went live with eCabinLog8 we would regularly see duplicate defects getting raised several times, because the cabin crew could not easily identify if a defect had already been raised by a previous crew in the paper-based system…”
the industry. With the interactive LoPA, the visualization makes it easy for Cabin Crew to instantly identify a pre-existing defect. That means that now we have deployed eCabinLog8, duplication of cabin defects at Etihad is down to almost zero.
THE FUTURE
Our digitalization journey continues; what are we planning to do in the next twelve months? Well, lots of things (figure 10).
Enhancements
We’re implementing AMOS eSignature in 2024, and we are also consolidating all of our documents and data into a digital platform that will allow our engineers to have access to the data they need, anywhere, anytime and on any device. We’re collaborating with various vendors on data exchanges to make even more use of that real-time data. For example, we’re working with Boeing parts exchange, and one of the engine OEMs. Our end goal is to enable all our systems to talk to each other. We are exploring machine learning and working in collaboration with a local university which specializes in artificial intelligence to come up with a
models that we can incorporate into our processes and improve our performance. On the specific use of the tech log, we want to replace the aircraft certificates with a digital format and use the eTechlog devices to maintain such documents. It’s an area where there are a lot of questions and doubts, but we want to continue to leverage the eTechLog8 system to get further away from the paper-based world. We’re also planning to replace the Conduce provided printers to reduce weight. Lastly, we are working with Conduce to increase and enhance integration in order to gain more benefits.
Our journey continues, but I hope that sharing the Etihad eTechLog8 and eCabinLog8 story with you will be useful for any reader considering embarking on a similar project.
MASOUD AL-ALAWI
Masoud has over 23 years’ aviation experience, including project management, reliability program implementation, technical publication control, and procedural, and process optimization at Gulf Air, Oman Air and Etihad Airways. He has been involved in high profile initiatives, including reduction of direct maintenance costs using reliability analytical tools, stringent modification cost control and spearheading procedural and processes enhancements. Currently, in Etihad’s Technical digital transformation, Masoud is responsible for harnessing aircraft digital platforms to enhance operational efficiencies.
ETIHAD AIRWAYS
Etihad Airways is the national airline of the United Arab Emirates (UAE) and one of its two flag carriers which began commercial operations in November 2003 with the vision to be the airline everyone wants to fly, connecting the globe via Abu Dhabi. The airline’s main hub is Zayed International Airport. Etihad Airways’ fleet includes over 96 modern aircraft including Airbus A320 family, A350-1000, A380, and Boeing 777 and 787 Dreamliner.
CONDUCE
Conduce designs, develops, and implements mobile solutions for the aviation industry; its core product is eTechLog8, a paperless Electronic Technical Logbook (ELB) that replaces paper logbooks. There is also an Electronic Cabin Log, Electronic Flight Bag, Electronic Document Library and Forms application. eTechLog8 is certified by multiple national airworthiness authorities and is integrated with leading MRO, CAMO, and Maintenance Information Systems. Conduce is based in Edinburgh, UK and Brisbane, Australia.
VENDOR JOB CARD: 2MoRO
A combination of MRO and IT expertise plus a consistent focus on improving the customers’ experience has seen the business grow for 20 years, says Marc Sistiaga, Head of the
Aero-Webb Offer,
2MoRO
Marc has 20 years’ expertise in IT project management, software development, and publishing. He holds a Ph.D. in Image Processing from the Laboratory of Computer Science, Robotics, and Microelectronics of Montpellier, following his work at IFREMER’s Robotics Service. A longstanding team member at 2MoRO, Marc has worn several hats: he has been a technical leader, project manager, and director of operations, overseeing staffing, projects, and quality assurance. He is currently 2MoRO’s deputy general manager and Head of the Aero-Webb Offer
Aircraft IT: Your name, your job title and the name of the business?
Marc Sistiaga, Head of the Aero-Webb Offer, 2MoRO
Aircraft IT: How did 2MoRO get started?
MS: The 2MoRO story began in 2004 in Bidart, South West France. The basis of the company was to combine two teams of experts, firstly in MRO but also IT... Hence, the name of our company: Two complementary teams specializing in the MRO market. This combination has given us credibility in both maintenance and operations departments as well as in the IT department of prestigious companies like Safran Group first, Airbus Helicopters, and
Dassault Aviation later. Since our founding, we have been involved in major European R&D projects as a technology provider, and we invest a lot in innovation.
With 20 years of experience in the aeronautics industry, 2MoRO is growing and evolving fast. Today, we offer Aero-Webb® software to help companies in
the Aeronautics and Defense sectors in managing their maintenance and logistics data and processes. We also provide a digital platform, called OLATU®, to train on operational condition maintenance, with theoretical and practical exercises, based on Aero-Webb®.
“… 2MoRO carries in its genes the need for innovation and the commitment to support its customers in the appropriation of new features and new services, making their businesses more efficient and profitable.”
“My greatest satisfaction is the trust our customers have placed in us for so many years, some of them more than fifteen years. This is a sign of confidence in our support…”
Aircraft IT: What is the guiding business principle that drives 2MoRO?
MS: Listen to and learn from the customers, and then propose user-centric, process-driven solutions allowing possibilities for innovative service developments. Indeed, 2MoRO carries in its genes the need for innovation and the commitment to support its customers in the appropriation of new features and new services, making their businesses more efficient and profitable. We do not want to offer the same software as our competitors. Instead, 2MoRO’s software specializes in aviation MRO needs and may also complete other systems (ERP, PLM…), often leaders in their market. Our goal is that customers benefit from the best software at the best total cost of ownership.
Aircraft IT: What has 2MoRO’s greatest business achievement been to date, and why?
MS: My greatest satisfaction is the trust our customers have placed in us for so many years, some of them more than fifteen years. This is a sign of confidence in our support and the coverage of our solutions to fit their needs.
Aircraft IT: What have been your disappointments and what have you learned from them?
MS: I wouldn’t say disappointment, but impatience to see the emergence of new capabilities on our software that are still not present, such as having a version on the Cloud. This is a goal we have set ourselves to be able to address the software to all sizes of customers, but this is still a service we’re eager to provide over the next few years.
precise, data-driven maintenance scheduling.
Blockchain secures maintenance records, while AR aids technicians. Cybersecurity and advanced analytics play pivotal roles in this data-driven evolution. This trend promises safer, more efficient aviation operations.
Aircraft IT: What do you want your customers to say about 2MoRO?
MS: Choosing 2MoRO was the right decision. Their software was seamlessly implemented on schedule, precisely aligning with our operational requirements, resulting in significant time and cost savings.
Aircraft IT: Marc Sistiaga, thank you for your time.
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A Better Documentation Solution for Cebu Pacific
Hazel B. Ocampo, Manager — Configuration Management — EFM at Cebu Pacific Air shares the airline’s journey to a modern and digital document and technical records solution
The value of a case study is that readers find out about a solution working in an airline environment. So before delving into the details of the solution, why it was needed, how it was selected, and what it has done for the airline, it’s always a good idea to find out something about the airline in question, in this case, Cebu Pacific.
CEBU PACIFIC
As the Philippines’ leading airline, Cebu Pacific, a low-cost carrier (LCC) founded in 1996, has one of the youngest fleets in the region and in the world with an average age of five to six years for 84 aircraft. Most of the fleet are Airbus A320 family and A330s, plus there are ATR 72-600 and ATR freighters in the fleet. The airline serves 13 international destinations across Asia and the Middle East as well as in Australia, plus 34 domestic destinations. There are seven hubs across the Philippines’ three main islands with the main one in Manilla. At Cebu Pacific we’re focused on sustainability and eco-friendly initiatives. In keeping with that, the airline took delivery of its first Airbus A330-900neo in December 2021 and there have been more deliveries since then with further deliveries scheduled: the plan is to have an all neo fleet by 2027.
Cebu Pacific does not carry out maintenance in-house; MRO and engineering are contracted to Aplus (Aviation Partnership Philippines), a sister company to Cebu Pacific. The 200 people in the Cebu Pacific engineering department are mainly technical services, component management and materials management. The department holds the contracts and the budgets for maintenance services from different vendors. The engineering department also includes configuration management, the technical records team, the planning team, logistics, engineering systems and safety standards. We ensure that Cebu Pacific meets all regulatory standards and requirements and is certified with IOSA.
HOW DOCUMENTATION WAS HANDLED BEFORE FLYDOCS
Before flydocs, our maintenance records were largely paper-based using simple Office Suite programs, such as Excel, with manual inputting of data. Documents were scanned into PDFs, arranged and indexed manually in folders, and saved on “A major pain point was that, whenever we needed information about an aircraft, maybe for lease return, audit or evaluation, we had to search each folder manually to access the records…”
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With flydocs, we have our records at the touch of a button, retrieved in seconds
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CDs. One hundred thousand documents (on average) for each aircraft were managed in that labor intensive manner with lengthy processes, and inefficiencies. A major pain point was that, whenever we needed information about an aircraft, maybe for lease return, audit or evaluation, we had to search each folder manually to access the records (logbooks, certificates, work packages, Airworthiness Review Certificates, Engineering Orders, Work Orders, etc). We were also paying for data storage and document imaging fees. Lastly, in the event of incomplete information or missing documents during lease returns, some personnel had to physically search for a required document, which sometimes took days. If the relevant document could not be found, the components in question would have to be recertified.
THE BUSINESS CASE FOR IMPLEMENTING FLYDOCS
The business case was viewed in the context of Cebu Pacific’s drive to become world class in maintenance and engineering; to further strengthen its core,
efficiently manage key results and streamline processes to achieve objectives through digitization. Any documentation system selected would have to meet our requirements for several features:
OCR and search capability;
Quick and easy uploading;
Secure data storage backed up regularly;
Unlimited storage space;
Be able to accommodate various file types (PDFs, images, Microsoft files, etc.); Allow remarks and annotations to be added to pages;
Generate a document review/audit trail with user authorizations/privileges;
Be able to identify and list current records vs expected DFPs (Dirty Finger Prints);
Be able to identify DFPs with discrepancies;
Have an AMOS interface;
24/7 customer support;
Be able to grant third party access to CEB (Cebu Pacific Air) documents; End of lease transition capabilities;
Time-efficient ‘back to birth’ records, build and audit, and documents retrieval; Paperless transaction within EFM (Engineering and Fleet Management), auditor and lessor (even in large files);
• Reduced effort during lease return and remarketing projects.
For Cebu Pacific, the cost savings and efficiency increases resulting from using flydocs greatly outweighed the implementation costs. We were looking for a system that could easily retrieve records. Our internal folder usually had limitations and we used CDs to serve as the back-up. We regularly requested additional space for a given folder or the creation of another folder. Eventually, we ended up checking our budget for an additional server, our own iCloud subscription or a system like flydocs. Before, if the document needed to be saved in a network drive, and the file name being looked for wasn’t written on there, a manual review of all the individual documents in that folder was required. We needed a system with which we could easily build the records for re-delivery and, at the same time, a structure that enabled all airline departments to retrieve the data they required, even if the individual seeking the data is not in the records department. The system that we selected was flydocs.
“For Cebu Pacific, the cost savings and efficiency increases resulting from using flydocs greatly outweighed the implementation costs.”
IMPLEMENTATION AND LESSONS LEARNED
Prior to the commencement of the project, a plan for implementation was created and followed. This involved uploading key components, certificates and search functionality before Go-Live in March 2021. We then rolled out further document uploads, current status, functionality, complete in-house and OEM publications, assigning workflows and finally templates with e-signature which has been ongoing since the end of 2023.
EVENT REMARKS
CEB Components Certificates
Uploading by Techstore
Started Jan 21 2021 through FSCC (flydocs) Server Control Centre)
SEARCH Tab to all Engineering Section February 8 2021
Go Live flydocs
Long term Contracted MRO flydocs Implementation
MRO Station hub in Philippines flydocs Implementation
Current Status List
March 15, 2021
Uploading of complied documents using FSCC
April 5-7 2021 WP/DFP through FSCC or Scan at Source email Process
Manually updated by the team and usually performed six months prior to Aircraft induction and to End of Lease.
flydocs Documentation Management Cebu Pacific Technical Library completed the migration of in-house publications and OEM publications in flydocs on 27th May 2021.
Assigning and De-assigning Workflow Activated 27 May 2022. This will help to manage WP in AMOS and flydocs
Airworthiness Review Center
Template with e-signature
Established 20 December 2022 for the consolidation of documents required for aircraft Certificate of Airworthiness renewal.
Ongoing; this started 28 December 2023.
We learned lessons from our earlier implementation of AMOS, where we handled everything — including data migration — within the EFM department. When it came to implementing flydocs, we decided to get one representative from each of the project teams; the engineering system, Records and IT, and focus on AMOSflydocs system interface, process flow, and testing with the guidance of flydocs Onboarding Manager. The data migration to Digital Records Management was contracted out to flydocs to save time and manpower. This included proper tagging of the documents (C-Checks, Line Maintenance, logbooks, etc.) and included five aircraft current status list build-ups.
We staggered the implementation program, starting with our technical stores, for uploading of component documents. After that, we involved Aplus, CEB main
Line Maintenance MRO, for the scanning of complied documents and uploading to flydocs based on the structures that flydocs recommended.
A future project on the horizon is working towards running Spec2500 interface which includes even further benefits around automating compliance processes, for example the auto export of compliances list from AMOS to flydocs with no manual intervention, and auto updates of component counters based on asset utilization. There will be no need to manually attach documents as flydocs will automatically link related/exact documents based on compliance metadata, helping to save time.
HOW flydocs WORKS AND ADDRESSES IDENTIFIED PAIN POINTS
The flydocs solution is designed to significantly improve the quality and structure of stored records via a secure, digital interface. Processes that were previously long and complex become much simpler through automation, a key piece of the puzzle for busy Technical Records teams who can focus on other high-importance tasks. The value of flydocs really becomes apparent when used long-term, as new, faster processes can become established and allow for efficiencies to be found across the entire asset lifecycle. Using flydocs is a great step for airlines looking to start their journey towards paperless, digitized operations.
Rather than searching each folder manually which previously had taken days, Digital Records Management allows for fast searching of documents through OCR and Metadata technology that recognizes keywords and phrases throughout the documents. This alleviates a major challenge, as teams no longer spend vast amounts of time looking for a single record. URL links can be provided to anyone who needs access and there is easy visibility of current status. FLYsearch helps us to consolidate records required for re-delivery, while flydocs Reports helps us to monitor individual deliverables. Internal Excel listings can be uploaded in the MID (Manage Internal Documentation) module for common references, accessible to authorized users.
Among the solutions that we considered, flydocs came out on top for three main reasons. Firstly, the search functionality which means that, not only can users instantly search scanned records, but the automatic optical character recognition (OCR) technology allows users to electronically select and search characters, not just file names. Secondly, the automatic indexing and sorting of documents is really simple to use, including a drag and drop feature for PDFs. Finally, flydocs partnership with AMOS allows each MRO work package to be exported automatically from AMOS to flydocs.
Through structured, organized, and industry-formatted data within flydocs, we can easily monitor any missing documents and there is a faster retrieval of records. Multiple departments can use Digital Records Management as their source of truth, meaning that anybody who requires access to documentation can do so easily. flydocs have also been open to discussing our feedback and some modifications
“… no longer need to send us an email to retrieve a complied document. Instead of exchanging emails with attachments, we now just supply them with access to flydocs and they can do their own search…”
we suggested to enhance the functionality have already been included. With flydocs focus on creating robust, automated, and accessible digital records, it provides a solid foundation for areas like inspections and re-deliveries.
Process changes required with flydocs implementation
We needed to ensure our system of file naming was consistent while scanning to ensure it could be matched with our on-base records indexing. The good thing is that file names do not hugely matter because of the OCR technology which can find a document by ‘reading’ its scanned qualities — similar to using Google. Now, we don’t need indexing for scanning.
We also had to first scan the work packages to follow the flydocs structure which was a change in our process but it’s doable as this was part of the MRO data preparation requirement. A great process change for efficiency was personnel from EFM department (technical services, planning, MCC) no longer need to send us an email to retrieve a complied document. Instead of exchanging emails with attachments, we now just supply them with access to flydocs and they can do their own search plus they can do sharing through a URL link to everybody with or without access.
CHALLENGES ENCOUNTERED DURING IMPLEMENTATION
When we started using flydocs on the ‘A’ Check packages, there were a lot of work orders and initially some of them were not able to be automatically attached. We adjusted some of the metadata and sent some of our engineering work orders to flydocs, and a sample of dirty fingerprints from the different MROs used by Cebu Pacific. Having done so, everything has gone smoothly so far and the testing has produced the results that we expected. The implementation took just over 15 months starting in the third quarter of 2019, when the project was awarded clearance, and running to the go-live in February 2021.
We were keen to run training during implementation to bring other staff members into using flydocs, build user access rights and understand which processes were most important to bring in. As this started during the pandemic, flydocs provided short online training sessions and the support team are always there to help us with urgent queries. After that initial training, we were able to
create manuals on how to use flydocs Digital Records Management.
For new users, the navigation of flydocs’ extensive features can appear challenging — particularly compared to an embedded process, no matter how inefficient this may be. However, once they have become familiar with the system, flydocs demonstrates efficiency, significantly improving the speed and ease of organizing and locating files.
CHANGE MANAGEMENT
The teams generally were excited, but hesitant as they assumed that AMOS would provide them with the information they required. Users also still wanted to rely on the technical records team.
With the help of management, our goal was to digitalize everything, and we did manage to convince affected personnel/groups. Having flydocs allows all users to have access to all the information related to the keyword they are searching; giving them broad information in their analyses. So far, aside from our internal processes we have not required any changes to our structure. Some teams do not need to access flydocs directly; if they’re in AMOS, they can get the data that they need, thanks to the platform’s integrations. For the regulatory authority, we submitted a letter for electronic records management and the associated procedure manual, aligning with local regulations and requirements.
A SUMMARY OF BENEFITS GAINED FROM IMPLEMENTING FLYDOCS
Cebu Pacific has embraced digital transformation by upgrading its documentation processes to enhance efficiency, ensure effective aircraft maintenance and operational processes, ultimately improving safety and service quality. Key upgrades in the Engineering Department include the implementation of an Engineering Computer System, Electronic Records System, RFID Lifevest System, AMOS Mobile, and an eTechnical Logbook. Additionally, Cebu Pacific is open to exploring ideas related to FlyCI and Life Asset Management.
Benefits:
1. Digital Documentation: Reduced paper-based processes, allowing for efficient storage, retrieval, sharing of aircraft documentation and providing easy access to review documents for correctness and completeness.
2. Improved Maintenance Management: Streamlines maintenance forecast processes and automates document management tasks reducing downtime and administrative tasks.
3. Real-Time Data Access: Provides access to up-to-date information on aircraft status, maintenance history, and parts availability, enhancing decision-making.
4. Regulatory Compliance: Helps ensure compliance with aviation regulations by maintaining accurate records and documentation of maintenance activities.
5. Integration: Can be integrated with other systems for comprehensive data management across various departments.
6. Cost Reduction: Minimizes costs associated with physical document storage and management while enhancing productivity.
LESSONS LEARNED
So far, the plan to stagger the implementation of flydocs has worked well and while we still do call them from time to time for support., we continue with the same processes as before but now in flydocs. And, whenever in the future we implement new systems within Cebu Pacific, I recommend that we follow how we managed the flydocs project. It worked and all involved now have the skills required.
Since we first saw flydocs in 2017, it’s had lots of upgrades, and their ethos of continuous improvement means there are always new features in the pipeline. We had initially decided to wait a while before getting a new records documentation system, so when the time came, we looked into the market to see which system was best for our purposes and provided all our requirements, which was flydocs.
To summarize, flydocs has and can give us: the ability to share significant records with lessors through the delivery bible; automatic transfer of components documents from AMOS to flydocs; AMOS Mobile and eTechLog workorder transmission to flydocs; and storage of metadata instead of scanned documents.
Going forward, we are planning to contract out the upload of records to flydocs to the CEB contracted MRO for Base Maintenance Records and/or third party engineers to migrate the aircraft’s historical records into flydocs. It is very easy as we have the delivery docs files and the maintenance history file which are portable for third party use. We also use the redelivery binder internally to support our processes.
Now, we can measure how many work packages are still missing from the aircraft’s records and, for the end of lease, the time spent on collecting the records has already come down one third, from six months to four months due to easy retrieval. This has been our experience at Cebu Pacific and I hope that it proves useful information for any reader considering a similar project.
HAZEL B. OCAMPO
With over 21 years of service at Cebu Pacific Hazel, started her career as Avionics Engineer, overseeing technical publications and aspects of the aircraft, implementing necessary modifications, CEB aircraft configuration definition and A320/757 Re-delivery. She currently holds the position of Manager for Configuration Management with a team that includes Configuration Engineers and Technical Records, handling AMOS and flydocs systems respectively, and ensuring regulatory compliance for operations and aircraft transitions. The team embodies commitment leading to excellence in aviation maintenance and management.
CEBU PACIFIC
Cebu Pacific (CEB), the Philippines’ leading airline, founded in 1996, pioneered the ‘low fare, great value’ strategy, flying over 200 million passengers since inception. With the widest domestic network in the Philippines, CEB serves 35 destinations, while also operating 26 international routes. The airline currently operates the youngest jet fleet in the country, with the aim of contributing to global aviation’s commitment to achieve net zero carbon emissions by 2050.
FLYDOCS
“We had initially decided to wait a while before getting a new records documentation system, so when the time came, we looked into the market to see which system was best for our purposes and provided all our requirements, which was flydocs.”
flydocs supports the aviation industry with a suite of leading digital records and asset management solutions. They partner with over 75 major airlines, traders, lessors and MROs to create value from their asset maintenance data and deliver measurable long-term operational and cost efficiencies. flydocs has more than 300 team members globally, working towards transforming tomorrow’s commercial aviation asset lifecycle through smarter digital solutions. Founded in 2007, flydocs is 100% owned by Lufthansa Tecknik.
VENDOR JOB CARD: DELTAXML
Tristan Mitchell, Product Director working at DeltaXML Ltd. highlights that ensuring customers’ content
is always consistent and up-to-date
has ensured long term success for DeltaXML
Tristan has 20 years of experience in the software industry, most of which has been spent at DeltaXML. Having started out as a software developer, he is now a key member of the leadership team, acting as Product Director. His deep knowledge of DeltaXML’s products means he is perfectly suited to working with enterprise customers to solve challenges in the document management space.
Aircraft IT: Your name, your job title and the name of the business?
Tristan Mitchell, Product Director working at DeltaXML Ltd.
Aircraft IT: How did DeltaXML get started?
TM: The company was started over two decades ago with our first software comparison product launched in 2001. From the very beginning, our software’s value
was recognized by companies managing structured content as a solution for identifying, presenting, and processing changes. In 2005, a major aerospace manufacturer became one of our first significant customers and continues to use DeltaXML to ensure airlines around the world receive maintenance and operation manuals with changes accurately highlighted. In recent years, we have broadened our product range by further utilizing our core
“Our software is designed to be accurate, reliable, and capable of producing repeatable results. By understanding the structure of how documents are written, our solution ensures the most precise and dependable comparisons in critical areas.”
comparison and merging technology. Our Content Compare products offer integrated solutions for formats such as S1000D, JATS and NISO STS, whereas ConversionQA can compare any two structured format documents such as DITA with Word to ensure no content has been lost after a migration or transformation process.
Aircraft IT: What is the guiding business principle that drives DeltaXML?
TM: DeltaXML’s guiding business principle is to find change where it matters most. Our software is designed to be accurate, reliable, and capable of producing repeatable results. By understanding the structure of how documents are written, our solution ensures the most precise and dependable comparisons in critical areas. We recognize that companies depend on DeltaXML to detect even the smallest changes in complex content, including
“Our
greatest achievement is the continual development of our product over the past 20 years, leading the field in comparison and merge technology with multiple software patents.”
technical documentation, intricate tables, and, most recently, illustrations and diagrams. By listening to our customers and understanding their needs, we help them deliver exceptional document management solutions.
Aircraft IT: What has DeltaXML’s greatest business achievement been to date, and why?
TM: Our greatest achievement is the continual development of our product over the past 20 years, leading the field in comparison and merge technology with multiple software patents. Customers in highly regulated industries such as aerospace, pharmaceuticals, and manufacturing have consistently relied on DeltaXML. Our commitment to innovation and research, often showcased at technical conferences worldwide, has solidified our position as a trusted leader in the industry.
Aircraft IT: What have been your disappointments and what have you learned from them?
TM: One of our notable disappointments was the launch of a specialized data comparison product that would have greatly helped the aerospace industry. Despite its advanced capabilities and significant improvements in processing speed, we found that the industry was hesitant to adopt this new solution. Aerospace, like many highly regulated sectors, often prefers to stick with triedand-true methods over experimenting with new technology.
However, this experience provided us with valuable insights. We learned the importance of fostering trust and demonstrating the tangible benefits of our
innovations to encourage adoption. By improving our existing solutions and ensuring they integrate seamlessly into current workflows, we have been able to better meet the needs of our customers.
This experience has reinforced our commitment to understanding clients’ specific challenges and providing reliable, effective solutions that they feel confident in using.
Aircraft IT: In a sentence, how would you summarize what DeltaXML does for aircraft maintenance customers?
TM: DeltaXML accurately identifies changes within intricate technical manuals. Knowing what has changed in a manual is crucial, and whilst many CCMS products can detect basic changes, only DeltaXML can successfully find change in complex content — content with tables, or content with inline diagrams and illustrations. Our software is highly configurable, allowing for comparison of proprietary content structures and adjustment of comparison parameters to achieve specific results including automating result processing tasks such as generating detailed redline reports and initiating further actions.
Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?
TM: We anticipate a significant advancement in data integration and real-time analytics. As aircraft systems become more interconnected, the ability to integrate and analyze the differences between that data from various onboard systems, supported by specialized comparison solutions, will be crucial for predictive maintenance and operational efficiency. We also foresee innovations in data interoperability standards that will enable airlines to proactively monitor and manage aircraft health, leading to reduced downtime and improved safety.
Aircraft IT: What do you want your customers to say about DeltaXML?
TM: DeltaXML is a trusted partner that delivers exceptional value through precise and reliable solutions. We aim for customers to appreciate our software’s ability to integrate into their workflows, making complex tasks simpler and more efficient. Ultimately, we want our customers to say that DeltaXML helps them achieve greater accuracy, saves them time and resources, and consistently exceeds their expectations in managing and analyzing their critical content. But our customers say it best: “I have close to 30 years in the field and in my experience XML Compare doesn’t have an equal at what it does.”
Ari Nordstrom, Content Architect and XML Consultant, Karnov Group
Aircraft IT: Tristan Mitchell, thank you for your time.
“DeltaXML
accurately identifies changes within intricate technical manuals.
Knowing what has
changed in a manual is crucial, and whilst many CCMS products can detect basic changes, only DeltaXML can successfully find change in complex content…”
VENDOR JOB CARD: FLYDOCS
Offering solutions for every aspect of asset management and listening to clients makes flydocs a valued IT solution partner says Amy Kearns, Head of Product, flydocs
Amy Kearns is an accomplished Product Leader with over a decade of experience driving growth across diverse industries. After stints in fintech, e-commerce and education, Amy joined flydocs as Head of Product in 2022 to support the mission of driving sustainable innovation in the aviation industry. She excels in building and scaling product teams, implementing product-led strategies and launching innovative products.
Aircraft IT: Your name, your job title, and the name of the business?
Amy Kearns, Head of Product, flydocs.
Aircraft IT: How did flydocs get started?
AK: We were founded in 2007 with a vision to revolutionize records management in the aviation industry. Anyone familiar with aviation maintenance knows how challenging it can be to track and document the countless maintenance activities required to ensure airworthiness and regulatory compliance. Technical teams often find themselves buried in paperwork, facing numerous challenges along the way. To address this, flydocs was created to offer digital solutions that streamline and simplify records management, transforming how the industry manages its vital documentation.
Aircraft IT: What is the guiding business principle that drives flydocs?
AK: At flydocs, our mission is to become the trusted Partner of Choice in aviation asset management, through our digital services. This means our customers are at the forefront of everything we do: by delivering user-friendly and efficient solutions, it helps us to guide their journey and in turn, they help us to create the solutions that are truly tailored to their
needs. We never want to stand still so we’re really focused on using the latest tech to innovate, including AI and machine learning (ML), while ensuring the highest levels of compliance with regulatory requirements and data security too. Everything we do is driven by our three core values of transparency, respect and collaboration, both internally and with our partners, who are the bedrock of our current and future success.
“We never want to stand still so we’re really focused on using the latest tech to innovate, including AI and machine learning (ML), while ensuring the highest levels of compliance with regulatory requirements and data security…”
“We’re proud of how we’ve dramatically improved efficiency, accuracy and compliance for airlines, lessors and component traders worldwide: the widespread global adoption of flydocs platform highlights the trust and value the industry places in our solutions. ”
Fast forward to today, flydocs mission is to become the trusted partner of choice in aviation asset management. To achieve this the guiding principles are:
• Customer Partner of Choice: We prioritize our customer needs by delivering tailored, userfriendly, and efficient solutions that simplify complex processes and enhance operational efficiency.
• Innovation Partner of Choice: We continuously evolve and leverage the latest technologies to provide cutting-edge digital solutions in the aviation industry.
• Compliance and Security: Ensuring the highest standards of compliance with regulatory requirements and maintaining robust data security to protect sensitive information.
• Sustainability: Promoting environmentally friendly practices by reducing paper usage and supporting the aviation industry’s shift towards digitalization.
Aircraft IT: What has flydocs’ greatest business achievement been to date, and why?
AK: Becoming a global leader in aviation digital records management is an achievement we’re really proud of here at flydocs. This milestone is important because it represents the successful digital transformation of an industry that traditionally relied heavily on paper-based processes. We’re proud of how we’ve dramatically improved efficiency, accuracy and compliance for airlines, lessors and component traders worldwide: the widespread global adoption of flydocs platform highlights the trust and value the
industry places in our solutions. We’re also incredibly proud of how we’ve supported airlines with over 800 on-time aircraft transitions. This was a huge milestone for us and is a real testament to the expertise of our more than 250 aviation engineers, data scientists, and software engineers. It’s an area we’re really interested in building on, hence the development of our newest product, Lifecycle Asset Management. This software is designed to be revolutionary for airlines looking to make more agile decisions ahead of time, maximize fleet operations and reduce risk, particularly on leased aircraft.
Aircraft IT: What have been your disappointments and what have you learned from them?
AK: While there are always challenges, particularly when bringing brand-new products to market, I wouldn’t say there are any disappointments necessarily because we always have the opportunity to learn and adapt to what our customers really need. The fact we have the opportunity to hear feedback from our customers throughout their journey with us is a testament to their dedication to the flydocs partnership. After all, it enables us to learn about new and evolving needs, hone our expertise and continue innovating on our product roadmaps.
Aircraft IT: In a sentence, how would you summarize what flydocs does for aircraft maintenance customers?
AK: Today, flydocs is much more than a digital records management system. Our portfolio of solutions supports aircraft maintenance customers to gain full
value from their assets by generating savings and increasing aircraft operational days.
Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?
AK: AI technologies are gaining significant traction in aviation, with airlines increasingly acknowledging their value as a major advancement from traditional paper-based methods. Recently, we’ve partnered with Etihad to enhance our Lifecycle Asset Management solution. This collaboration will leverage machine learning to drive cost savings and minimize the risk of penalties at redelivery, marking a substantial step forward in optimizing asset management. In addition, we’re set to launch our ‘Asset Trading Solution’ solution for airlines and component traders later this year, which increases component availability and speeds up the sales cycle, providing a more seamless way to trade and protect asset value.
Aircraft IT: What do you want your customers to say about flydocs
AK: Over the past year, we’ve dedicated significant time and resources to understanding their needs through in-depth ‘discovery’ processes. This effort has shaped our 2024 product roadmap, leading to innovative features that effectively address their pain points. We aim for our customers to feel that we genuinely understand their challenges and translate them into practical, cutting-edge solutions.
Aircraft IT: Amy, thank you for your time.
Joramco’s new MRO system offers a better way of working
Shakespear Nyamande, Vice President of Planning at Joramco, shares their journey transforming MRO operations to digital and mobile
In this case study I want to share our digital transformation journey at Joramco and how we have utilized digitalization as an enabler. A lot of the focus will also be on the ‘what’ and the ‘how’ of change management. But first, for those of you who might not know Joramco, where we are and who we are, I’ll briefly introduce the business.
JORAMCO
We are one of the leading MROs in the Middle East serving many customers in Europe, South Asia and Africa, as well as the Middle East itself; and we’ll soon be adding customers from South America. Our owners are the Dubai Aerospace Enterprise (DAE), since 2017, and Royal Jordanian Airlines (RJ), but Joramco has more than 60 years’ experience in aircraft maintenance.
There are five wide body state of art hangars at Joramco’s base and they can
additional lines to the business’s capacity. We do about 1.4 million manhours in a year and carry out some 315 checks per year; the goal is 356 checks a year or a check each day. Joramco has a growing customer base (some of the customers are shown in figure 1) and we are transforming our business ready for the future.
has to address…”
IDENTIFYING THE NEED TO CHANGE
Of all the challenges we faced in the transformation, change management was the most significant. Our organization had existed for many years as part of an airline. However, a business attached to an airline is a cost center and becoming a separate and independent business meant that the thinking had to become that of a profit center and now we had to focus on making money. Getting people to understand that they are in a different ballgame in which it’s not only about the airline that we service but the global customer who are going to come to us: that was a very big change management challenge. How we managed it was to share the journey and show people the win-win of the transformation to get their buy-in.
In 2018, in what was a key strategic step, Joramco signed an agreement with EmpowerMX. Following that, 2019 was a busy year, rolling out the all-digital platform in which the most important thing was defining the ‘X’. If we go back to Lean Six Sigma principles, you have to know what you are chasing, you have to know the problem. A common issue that I’ve seen in organizations, in different
day, we often had to compromise.
Contract management was the next thing that needed to change. We were an organization which depended a lot on Excel. Running a 1.4 million manhour facility with that dependency would simply not be sustainable in the modern world. We had to look for a solution that would address contract management.
Material and tooling management gaps were another problem. Even if you have the manhours, and readers will appreciate the prevailing global challenges in that, if your tools and materials are not on site, it’s impossible to deliver a check. That needed to change; we didn’t have a system which could link material availability directly to the task card. We would often start a task and could not see in real time the availability in stores. Also, ground service equipment was a challenge, we had invested in state-of-the-art equipment but still struggled with pre-planning its availability. We needed a system to support pre-planning, to ensure that all of our equipment was serviceable and available to utilize.
Lastly, we didn’t have enough data and, at times, we would make decisions with limited history and analysis. We needed accurate and actual data to enable us to see if we were making the right decisions. All of these problems were parts of the ‘X’ that we had to solve.
“…we needed accurate and actual data to enable us to see if we were making the right decisions.”
Our core ERP vendor management solution needed to change. We’d had a system for a long time which was sufficient for an airline division but when we wanted to do more as an independent MRO, it was difficult to convince our existing vendor that we wanted to be more agile, more astute, more dynamic. It was easier for us to go out into the market to find a new partner and, after some evaluation of what was available, EmpowerMX was our partner of choice.
Faced with complexity, as we all are in our everyday lives, it is best to go back to basics and that was the principle that guided our transformation journey. Calculations might look complex but when you break them down to their bare form, they are just about simple realities and steps. We went back to basics in Joramco and those basics amounted to asking ourselves, ‘what business are we in?’ The conclusion was that we are in the business of selling manhours. When you talk about manhours, it’s about both the man and the hours. If Joramco was to be set on a genuine transformation, we would need to put the man and the time management as the principal components of change.
THE PEOPLE AND THE PROCESS
Joramco has done a lot in terms of investing in people, a lot of programs, a lot of growth in incomes, and improved uniforms. The work environment was a big part of the transformation and something that would take time to get right. But we also needed to get tools to manage the time that the people were on the facility: that meant that we had to understand the MRO process. It started with the contract, then the planning solution, the support, the people behind the scenes, the execution itself had to be digitalized, as well as the audit and, of course, invoicing at the end. Again, there was an emphasis on basics.
We defined the process as it was and as we wanted it to be in order to know where we were and have a vision for the future because where there is no vision, people perish. As well as knowing where we were and where we wanted to be, we knew that we had to invest in digital, the theme of this article.
If you are willing to invest and have a target: whatever transformation you agree to move across to or embark on, you will arrive at a destination; the question is, will that be a planned destination or an unplanned destination? So, I would say, give yourself a target, ten percent increase in productivity is always a good start. Improve the workforce to foster win-win situations; while your organization is transforming and growing, your people are also transforming and growing into the organization. Also, invest in the people; have a team that knows what needs to be
done and what is going to be done next. At the end of the day, you want to increase the throughput by increasing effectiveness, improving productivity, greater efficiencies and knowing more accurately what is expected check by check; better forecasting. And then everything will be secured by a process of continuous improvement, taking like-minded people and making them agents for change.
We made the right choice and went with the EmpowerMX solution and that has made us a planning led and data driven organization. It’s given us seamless integration of the planning, the hangar, the logistics and stores. It’s true what they say: if you’re not moving ahead, you’re staying behind. What we’ve seen by getting the right system is that we’ve got a tool that is an enabler for us to get the benefits of digitalization.
WORKING WITH THE NEW SYSTEM
With the EmpowerMX solution, the biggest benefit we gained for the implementation was the presence of their on-site team. Before we engaged with EmpowerMX, they actually came to ascertain whether their product was the right product for Joramco. So, coming back to defining the ‘X’, EmpowerMX had the ‘Y’ which was the solution and we managed to get them both in alignment. From that point, the beginning of the whole process was all about process mapping. We had to make a process map of the whole organization from the Request for Quotation to the Certificate of release to Service. I would say onsite presence, processes and clear definitions of what ‘good’ looks like, have been critical factors in getting to where we are today.
EmpowerMX MRO Manager has been designed to assist airlines and maintenance companies in the management of their assets including managing and satisfying maintenance requirements, planning and recording maintenance actions, and providing consistent data for reporting and analyses. Replacement of a legacy system with EmpowerMX paved the way for a data driven organization with a seamless integration of planning, hangar execution, logistics, procurement, and stores activities.
Introducing the new system to the workforce
As a company that had been spun-off from an airline, most of the people that came to Joramco with that were very senior in terms of tenure in the job. Those people were categorized by age demographic and using cultural dynamics –influencers, for want of a better word. We have people who are repositories of knowledge who are held in high regard; so, we took those people and, using the pareto principle, brought the long-established engineers and mechanics, and mixed them with the young generation to endorse that the new system worked. Using their age and how people perceived them as leaders to roll out the change was very effective.
We also showed people the benefits for them. Whereas they had previously had the challenge of manual entries through hundreds of NRCs, now they could enter everything electronically which saved them time, giving them more opportunity for productive work which improves job satisfaction. In the beginning, change was difficult because people like to stick with what they know but we gave ourselves enough time at the right time to allow the organization to embrace the change. Even at the time of writing we were planning to go paperless with the proof of concept scheduled for winter 2024 proceeding on a bay-by-bay basis, according to implementation outcomes, to foster continuous improvement. Picking the right time and pace is an essential part in introducing change, and engaging the right people is equally important. What did we do with this system? How did we use this tool from EmpowerMX? We now have a situation where people and bookings are live; we can go into the system and see the aircraft, the tasks, what is being executed, what materials are available, which tool is being used and, if material is coming in, where is it and when are we going to have it: it’s all live with real time data. With contract management, we have a settlement which has taken away all the excessive negotiations. The task first goes to the customer who approves it up front so that, at the end of the check, our focus is on the CRS (Certificate of Return to Service), the safety of the aircraft,
not the finance and all the negotiations. The material and tooling integration is now seamless, auto-replenishing, pre-load management, standardization of bill of materials. And our ground service equipment is pre-planned to go in the system, so you can order: ‘at this time today or tomorrow I will be doing landing gear retractions, please deliver the jacks?’ We have become a data driven and planning led organization. We now make better informed decisions because, at every point, we are able to look back and see what worked, what didn’t work, what we need to repeat and how we need to keep repeating it.
The beautiful thing about digitalization is that we work to set standards. A good engineer follows the AMM (Aircraft Maintenance Manual) to the letter. What we’ve managed to do is to set a template based on the latest and accurate data, the AMM (we always follow the AMM) and historic values based on the AMM; and, with the advent of artificial intelligence (AI), anything that deviates from that single source of truth is picked out and that’s how we do our verification. A practical example is that we all agree that the job is only done when the paperwork is complete, but something as simple as a missing stamp, a missing signature or date renders the whole certification process incomplete for a specific task card. So, because we know what ‘good’ looks like, we’ve defined it; we’re now beginning to deploy artificial intelligence to pick out the obvious errors and keep us to the standards we have set and that is always reviewed by a group of experts to remain current.
In the past, when a new job arrived, we would have given the customer a Gantt chart but those who have used a Gantt chart will know that it is the most static status of an input; it’s out of date the moment that it’s issued. Now, with the digital plan, when customers come, we give them a login to EmpowerMX where they are able to see the milestones, the phases and the material requirements for their job. Our customers utilize the program to follow the step-by-step progress in the system and, when NRCs are raised, instead of raising the NRC, doing the task and then going at the end of the check to negotiate, we immediately issue the NRC for approval and it only gets into our production environment after the customer’s approval. That is a continuous understanding of the check which also allows for progressive approval and makes our financial projections better.
For MROs, to reach automation is all about knowing the need that you have because today, in our organization, our biggest emphasis is on task execution and an ability to make better decisions. It’s a big task but, in Africa, there is a philosophy for ‘how do you eat an elephant?’ to which the answer is, ‘one bite at a time’. The road to automation is not a sprint it’s a marathon and you tackle it one bite at a time.
LOOKING TO THE FUTURE
Although people in the sector shout about engineer shortages, we are lucky in Jordan which has a huge youth demographic and we have our own training academy. We don’t have a manpower issue and we invest heavily in training which
is not just academic but includes theory and practical. Then, when they do the induction, to make sure that they’re up to date, we don’t bring new people straight to our hangers, even if they are experienced, we give them a month where we familiarize them with the systems, with EmpowerMX MRO Manager, with the processes and the safety procedures. It’s an additional month’s salary to pay but the return has been good.
We have a very ambitious leadership in our organization and we are always reaching for the stars so, with the advent of AI, we are now in a space where we are thinking, let’s leverage all the tools that are available. Let’s also be kind to the Earth; we are living in an era of sustainability. We’ve just completed four months of extensive preparation for a project to endeavor to go paperless. As already mentioned above, we’re planning to do a proper concept at the time of writing, during our downtime and maybe in the future I’ll be able to share that success story. It is an ongoing project to move to a paperless environment to enhance productivity, provide technical records, and to ensure easy availability of maintenance data for technical staff. MRO Manager process control software helps MROs save money by going paperless with everything from project management to timesheets. This reduces turnaround times and improves quality as well as speed, efficiency, and forecasting. We’re confident, everything looks optimistic and we are looking forward to getting more efficiencies and productivity, more access to data and to giving technicians all the tools that they need to deliver a good product.
Our DAE Engineering CEO, Jeff Wilkinson, recently made a statement that got a few MROs thinking. He said, “If you’re not making money now in the MRO business, you’ve got something fundamentally wrong...” And I agree with that view because, with digitalization, with the tools that we have, the networking in this era where data management is becoming a very big part of a successful business, this is the time for MROs to be getting as much as they can. So, we are learning to use artificial intelligence and all the available tools to grow our margins and to give our customers safer products. Joramco’s CEO, Fraser Currie, based in Amman,
recently addressed a conference where he explained how transformation, digitalization, processes and change management have delivered not only innovation and excellence but also customer satisfaction. One thing that always upsets customers is when they are told that an aircraft which was supposed to be released to service tomorrow morning and which had a scheduled flight to Dallas, is not now being released on time and is suddenly delayed, as this can disrupt the whole network. Because of the amount of work that we have put into digitalization, we’ve managed to get a really big return in the wake of customer satisfaction; no more green, green, green, red.
With all the initiatives that I’ve shared here, I just hope it has proved useful to any readers contemplating a similar transformation in their MRO.
SHAKESPEAR NYAMANDE
Shakespear Nyamande has more 17 years’ experience in aviation maintenance, starting as an apprentice. He brings technical expertise and financial acumen to his work and has held pivotal roles across the aviation sector. Shakespear has spearheaded initiatives driving efficiency, lowering costs and enhancing operational productivity and performance. He has strong problem-solving abilities and believes an approach to harnessing emerging technologies will be instrumental in propelling organizations towards greater operational efficiency and sustainable growth.
JORAMCO
With more than 60 years of experience, Joramco has built a track record as an independent commercial aircraft maintenance, repair and overhaul (MRO) facility serving a wide range of customers in the Middle East, Europe, South Asia, Africa, and the CIS countries, offering services on several aircraft models from the Airbus, Boeing, and Embraer fleets. Joramco facility consists of five wide body state of art hangars that can accommodate up to 17 wide and narrow body aircraft
EMPOWERMX
“…MRO Manager process control software helps MROs save money by going paperless with everything from project management to timesheets. This reduces turnaround times and improves quality as well as speed, efficiency, and forecasting.”
EmpowerMX is the first software suite of applications in the aviation maintenance domain to have a fully cloud-based solution. The EmpowerMX solution has been designed to assist airlines and maintenance companies in the management of their assets including managing and satisfying maintenance requirements, planning and recording maintenance actions, and providing consistent data for reporting and analysis. EmpowerMX paves the way for a data driven organization with a seamless integration of planning, hangar execution, logistics, procurement, and stores activities.
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Applying the latest technology developments to assist better decisions on assets is the key to success for, KeepFlying® says Sriram Haran, CEO of KeepFlying®
Sriram is a first-generation Entrepreneur, who started at the age of 21 with an academic background in Manufacturing Engineering (Singapore) & Computer Science (UK). After working in multiple industries (Mining, Education, Trading, Manufacturing & Technology) he ventured into aviation during pandemic. Over two decades, Sriram has built ventures across the globe from Australia to the Americas. As the Managing Director and CEO of KeepFlying®, he handles the Go-To Market Initiatives and the overall leadership of the business.
Aircraft IT: Your name, your job title, and the name of the business?
Sriram Haran, CEO, KeepFlying®.
Aircraft IT: How did KeepFlying get started?
SH: Our mission was to solve challenges around Airworthiness and Maintenance data management that had adverse financial impact on Aircraft and
Engine Maintenance Cost Management, Maintenance Slot profitability, Asset Transitions and Revenue potentials. We built the first of its kind Financial Twin — what we term the FinTwin® — that allows visualizing the commercial impact of expensive decisions against your Assets before you take them, whether it is assessing the impact of a build goal, operational and environmental impact on direct maintenance costs
“We built the first of its kind Financial Twin — what we term the FinTwin® — that allows visualizing the commercial impact of expensive decisions against your Assets before you take them…”
and reserves, scrap rates, USM or managing a transition or redelivery using an Asset’s underlying Airworthiness and Maintenance Data.
Aircraft IT: What is the guiding business principle that drives KeepFlying?
SH: Airlines and Lessors spend a lot of time and effort during lease extensions, transitions, redeliveries, even though the market, at the moment, owing to the supply crunch, is seeing more extensions. Airlines spend over US$2M in narrowbody redeliveries and more than $1M+ in transitions, and it is twice that cost for wide bodies. A good chunk of this expenditure is avoidable and revolves around records management and challenges. We are helping save 40% of the costs. Equally, the time spent by Airlines and Lessors during Pre-Purchase Inspections can be shrunk dramatically using Aviation centric AI solutions that understand
Airworthiness and Maintenance records. Turn the tables and we have seen potential for faster bidding through leveraging the power of data science, specific to Aircraft and Engine types, to increase slot profitability margins for Engine and Airframe MROs. Operating in a constrained supply chain market with labor challenges requires finding innovative ways to maximize profitability margins when dealing with fixed price engagements.
Aircraft IT: What has KeepFlying’s greatest business achievement been to date, and why?
SH: We are excited about our latest release to market, what we call the CAMO CoPilot. Airlines, Lessors, and CAMOs dedicate countless hours to reviewing and auditing Airworthiness and Maintenance Data. However, when these records are stored digitally as unstructured PDFs and spreadsheets, the process can become overwhelming — especially with poor scan quality and multi-lingual documents. That’s where KeepFlying’s Aviation AI steps in.
Introducing CAMO Co-Pilot, your dedicated junior tech services engineer. CAMO Co-Pilot categorizes, indexes, and interprets unstructured records, transforming them into organized, actionable checklists. Whether it’s Pre-Purchase Inspections, Mid-Lease Audits, or managing Lease Transitions and Redeliveries, CAMO Co-Pilot automates your audits against AD and SB statuses, HTCs, OCCMs, Work Packages, and Task Cards. Using advanced NLP layers tailored to each Aircraft and Engine type, CAMO Co-Pilot identifies mismatches in Part Numbers, Preand Post-MOD statuses, incorrect ATA references, and more. It even compares your records against checklists to pinpoint gaps in traces and compliances.
Aircraft IT: What have been your disappointments and what have you learned from them?
SH: I’d say the way we message the value being provided by the platform, agnostic of AI as a ‘technology’, given the industry is inundated with so many proof-of-concepts that rarely get into
“Using advanced NLP layers tailored to each Aircraft and Engine type, CAMO Co-Pilot identifies mismatches in Part Numbers, Pre- and Post-MOD statuses, incorrect ATA references, and more. ”
production. AI is very much an enabler rather than a fulcrum. The focus is on solving core business problems and delivering value. It is easy to get carried away by the theoretical potential of AI as against what we know can operate best within the boundary conditions of a regulated industry. We should manage expectations better and be upfront about what use cases we know can transition to production as against focusing on wish-lists which look best on paper.
Aircraft IT: In a sentence, how would you summarize what KeepFlying does for aircraft maintenance customers?
SH: We allow you to make faster, accurate decisions against your Assets and visualize the commercial impact of decisions in a competitive marketplace. From Pre-Purchase Inspections, Records Audits, enhanced tracking of SLA and warranties, faster time to quote and Asset value protection to increased slot profitability — we create digital financial twins against
your Assets to drive maintenance value economics and streamline processes to win the commercial game.
Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?
SH: Identifying business use cases that have the potential to scale to production using AI as against sitting within the walls of proof of concepts. This would allow the core business functions to drive these projects as against IT which will only play the role of an enabler. This is what would have a tangible impact on both the top and bottom lines.
Aircraft IT: What do you want your customers to say about KeepFlying
SH: Honest, futuristic yet pragmatic professionals; they under-promise but over-deliver.
Aircraft IT: Sriram, thank you for your time.
“From Pre-Purchase Inspections, Records Audits, enhanced tracking of SLA and warranties, faster time to quote and Asset value protection to increased slot profitability – we create digital financial twins against your Assets to drive maintenance value economics…”
Digitalizing the warehouse at Finnair and DHL Supply Chain
Otto-Wilhelm Orumaa, Operations Excellence Manager, Finnair shares the integration of new Mobile App into Finnair’s Material Operations to maximize digitalization and automation
In this article, I plan to cover the implementation of AMOS’ Mobile App into Finnair’s materials operations and the part that DHL Supply Chain has played in that. But first we’ll introduce readers to the main protagonist businesses, Finnair and DHL Supply Chain.
INTRODUCING THE PEOPLE AND BUSINESSES
Having worked at Finnair for more than six years, I have been involved with different developments and projects including the subject of this case study, AMOSmobile/STORES implementation. Based in the Material Operations department in Finnair, I am a local AMOS Super User and, for the AMOSmobile/ STORES project, I was the project owner.
A few words about Finnair which was established in 1923, so just over 100 years old, and is the flag carrier for Finland. Compared to some, it is a small airline with a fleet of 80 aircraft consisting of Airbus, Embraer and ATR aircraft and a team of more than 5,000 employees. Finnair has been rated ‘Best Airline in Northern Europe’, according to Skytrax for eleven years in a row.
DHL Supply Chain started in April 2020 and, at the time of writing, there were 50 employees in the organization. They serve aircraft component and maintenance functions on a round-the-clock 24/7 basis. There are three main locations: VAKE-B serving as a logistics center where they receive parts and send all the parts to locations on the airport as well as to various outstations in the world. The main warehouse is located in Hangar 7 where Finnair’s main maintenance operations are
AMOS. AGAIN.
„We at airBaltic are consistently working on a pragmatic, yet ambitious business development strategy, and AMOS is one of the tools to drive future of technical operations. We are pleased with the quality of services currently being provided by Swiss AviationSoftware and are optimistic with improved efficiencies and new business opportunities to be brought by the introduction of AMOS.”
says SVP Technical Operations of airBaltic.
airBaltic selects AMOS, the world-class M&E software solution.
AMOS was selected for its robust capabilities, flexibility and alignment with airBaltic‘s goals.
The implementation of AMOS is a strategic move by airBaltic to increase operational efficiency, improve data accuracy and support its growth. With its advanced features, AMOS will enable airBaltic to achieve excellent maintenance management, streamlined workflows and optimised resource utilisation.
AMOS generates daily whether that’s just an overview for the management or also a descriptive analysis — people trying to understand processes and how things happen or how they work. It’s also worth mentioning that we have integrated
orders and digital documentation, created inside or outside of AMOS, can be then be collected to the RMS archiving process using automated solutions for achieving that.
Now, coming to the heart of this article, the AMOSmobile/STORES project started in October 2022. Whereas previously we had been working in an old-school manner with paper and pens, the aim of this project was to transition to the mobile application and device and this was where the warehouse operation was a big thing. We wanted to increase process times and reduce the number of steps in a process. The whole idea was to get better control over the processes and material movement plus to gain other benefits the change would bring stepping forward to digitalization and automation. Together with the mobile device and application, we also took additional new AMOS modules to use such as Material Allocation that automatically allocated materials based on the part request; then, along with that, Picking List Management module which acts as a to-do list for the store operatives.
The project team saw collaboration between Swiss-AS, DHL Supply Chain and Finnair: we were able to learn from each other and refine the successful cooperation that we had enjoyed for several years already. The outcome was that Finnair was the AMOSmobile/STORES launch customer to go live with the solution.
The first workshop was held when the project started in October 2022 (figure 1.1).
Project started October 2022
2022
2nd workshop January 2023
2023
• First testing with AMOSmobile/Stores with current proceses.
Outcomes:
• Detailed list of application requirements
• Action list for whole project
The second workshop was in January 2023 (figure 1.2).
“…we got a detailed list of application requirements to fit our current processes. Our goal was not to have major changes to the current ways of working in warehouse operations. On top of that, we created an action list for the whole project…”
Project started October 2022
2022
Testing phase
• Hardware purchase
• Chose Zebra TC53 from many different models
• No need of new printers
2023
2nd workshop January 2023
In that workshop we got to test AMOSmobile/STORES for the first time, with our and DHL Supply Chain’s current processes. The outcome was that we got a detailed list of application requirements to fit our current processes. Our goal was not to have major changes to the current ways of working in warehouse operations. On top of that, we created an action list for the whole project through 2023 all the way to the go-live.
Going to the next phase, we started testing different devices with AMOSmobile/STORES before deciding to go with the Zebra TC53 mobile device because of the brightness of the display, great battery life and the prospect of Android updates all the way to Android15. Also, we tested mobile printers held in the warehouse operations but we could see that they would not work in the current environment because the DHL Supply Chain warehouses are quite small; in light of that, we went with server printers that are located quite well already.
The third workshop was held in April 2023 (figure 1.3).
•
• Final details what has to be done before going live
In this workshop, we tested AMOSmobile/STORES with our own and DHL Supply Chain’s devices and printers. This was led by Swiss-AS and we got the final details of what things had to be done before the actual go-live.
Then, in the summer and the start of autumn, we undertook final testing and making sure that the software, hardware and connections worked perfectly, plus we had to train DHL Supply Chain’s employees, the storemen, where we had to make sure that they were OK with the change and ready for the go-live (figure 1.4).
Figure 1.1
Figure 1.2
Actual testing with our devices and printers
Testing phase
Figure 1.3
the project • Software, hardware and connections
• Training all the users
• ~40 storemen
PICKING PROCESS EXAMPLE
Before AMOSmobile/STORES, the picking process looked like figure 2.1.
Picking process
When a new order was printed out, that was an indicator to the warehouse and it meant that the store man had to find and fulfil new orders all of the time to make sure that they knew exactly when a new order came to the warehouse. They would take the paper and pick all the ordered parts from the warehouse before bringing them together. Then they had to go back to the computer and book out all of the parts that they had taken from the shelves. Also, they had to print out the return slips that would be needed if a part was returned to the warehouse. Finally, they would back the items with the reference slips and take the part to the pick-up shelves ready for the mechanic.
With AMOSmobile/STORES, the goal is the same sort of process as in the bottom line of figure 2.2.
Picking process
Figure 1.4
Finally, in October 2023, we got to go-live with the application (figure 1.5).
Figure 1.5
The day was excellent and went well and everything is now working as planned. Now, we’d like to show readers an example using the picking process to highlight the improvements in our processes. In addition to the picking process, we are also using the AMOSmobile/STORES application with inventories, location management and returns.
However, at the time of writing, the notifications in AMOSmobile/STORES application weren’t yet working correctly for us, but we were getting there. The best part in this is that the store man can actually scan the parts and AMOSmobile/
STORES will validate whether the part is correct and can be booked in this certain order. Reference stickers are also issued automatically so that we don’t have to print them manually anymore. When the store man is ready for picking, they already have the reference slips ready in the printer and waiting for them. Then all they have to do is pick those parts and drop them in the pick-up location, confirm the bookings in the application and the mechanic knows right away that the picking has been done and the parts are ready for them.
LESSONS LEARNED
Among the lessons that we learned from the implementation process (figure 3), the main thing was to properly understand the whole process and the details behind the change and behind the project.
Implementation lessons learned with AMOSmobile/Stores
Start by understanding the whole process
• Every process has its own details, which we have to take into account while implementing this new way of doing warehouse tasks.
• This is the only way to get people behind the whole change. A great application with a better process flow leads to happier employees and more use of the whole application.
Motivate and train people to be ready for a big change
• In our case, this has been the toughest challenge.
• Our people have many years of experience in this specific warehouse, and most of them don't like to use any mobile devices or technology
• The ‘old’ way of doing things is still present, and motivating the usage of applications is hard because it requires a lot of time and learning from employees.
Listen carefully, what the actual users say
• In most cases, the actual user knows best what the application should do in different situations.
• Carefully listening to those ideas can lead to great development ideas, which make the whole application even better
• Also, get actual users more involved in the implementation/ development process.
The last point we have put here is that you have to listen carefully to the end users; they have lots of great ideas for the application and processes, so lots of great continuous improvements have come from the warehouse.
We hope that, for any readers considering a project like the one we have described, you will find it useful to know about our experience and, especially, about the lessons we learned as a result of that experience.
OTTO-WILHELM ORUMAA
Leveraging over seven years of aviation experience and prior expertise in analytics, Otto drives operational excellence within the Material Management area of Finnair. He spearheads development projects and reporting initiatives, optimizing material management processes, and positioning the team for future success. His passion for efficiency extends to his role as the local Amos SU.
FINNAIR
Finnair is one of the oldest continuously operating airlines in the world with sustainability at its core and dramatically reducing the carbon footprint of air travel. The airline flies to over 80 destinations in Finland, Europe, Asia and North America. The mostly Airbus fleet is one of the most modern in Europe, with 70 aircraft including Airbus A350-900, A330-300, A321, A320, A319, Embraer 190 and ATR 72-500.
DHL
DHL Supply Chain, part of the DHL Group, is the world’s leading logistics provider. Combining management and value-added services with customized, integrated logistics solutions, driving resilience, efficiency and improved quality, and creating competitive advantage. DHL Supply Chain Global aims to burn clean and burn less; reducing transport emissions by using cleaner fuels within their own and sub-contractors’ fleets and targeting net-zero carbon warehouses by 2025.
SWISS AVIATION SOFTWARE & AMOS
Together with that, was that you must be able to ‘sell’ it to the end users on the team. People are often wedded to and comfortable with their old ways of doing things so that changing that mindset, especially in the store or the warehouse, can be difficult. So, if you yourself understand what will be the benefit gained at the end of the process, you’ll be better placed to support the change with others in your team.
The last two lessons learned are from the warehouse. We saw that motivating and teaching people for this big change was the key factor and it is something on which we are still working because people tend to have long careers in these warehouse operations and are used to doing things in the old way, and, at the moment, they also have the capability to use the desk-top which means that many of them are reluctant to use mobile devices with our operations.
AMOS is a comprehensive, fully-integrated MRO software solution developed and distributed by Swiss AviationSoftware, Swiss-AS, part of the Lufthansa Technik Digital Tech Ops Ecosystem. The solution has more than 200 customers worldwide and belongs among the industry-leading MRO software providers. The loyal customer base includes pure operators of all sizes, major low-cost, regional and flag carriers, large airline groups and MRO providers.
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Figure 3
VENDOR JOB CARD: MAXA
Actionable insights that lead to better profitability have made Maxa the success it is today, explains Justin Daugherty, Sr. Director, Aerospace Solution with Maxa
Justin Daugherty is the Senior Director of Aerospace Solutions at Maxa, where he leverages over a decade of experience in M&E, MRO, and ELB implementations to drive digital transformation and operational efficiency within the aerospace sector. At Maxa, Justin leads initiatives that integrate advanced data analytics and automation across disparate systems to provide seamless financial and operational insights for aerospace companies. With his background as an A&P, IA, and private pilot, combined with experience implementing software solutions as both a customer and supplier, he brings a unique perspective to solving industry challenges.
Aircraft IT: Your name, your job title, and the name of the business?
Justin Daugherty, Sr. Director, Aerospace Solution with Maxa.
Aircraft IT: How did Maxa get started?
JD: Maxa was founded in 2018, as an AI company, with the intention of helping enterprises in their AI readiness journey. The business has seen strong
success developing complex use cases for airlines and MRO’s, shifting into a software company driving business automation through data analytics.
Aircraft IT: What is the guiding business principle that drives Maxa?
JD: Maxa’s guiding business principle is to harness the power of advanced data analytics to transform how businesses operate, particularly within the aerospace
“Maxa’s guiding business principle is to harness the power of advanced data analytics to transform how businesses operate, particularly within the aerospace and defense sectors.”
and defense sectors. This principle drives Maxa’s commitment to delivering innovative, data-driven solutions that enhance operational efficiency, streamline supply chains, and optimize financial performance for their clients. By focusing on leveraging data as a strategic asset, Maxa enables organizations to gain a competitive advantage, make informed decisions, and scale their operations effectively in an ever-evolving technological landscape.
Aircraft IT: What has Maxa’s greatest business achievement been to date, and why?
JD: Maxa’s biggest achievements lie in the success of our technology in unlocking millions of dollars in value for a multitude of customers, not only in aviation, but across many sectors. The success of our Native Applications, built off the Snowflake cloud has led to
“… the focus will be on combining data from multiple sources (HR, Scheduling, Finance, etc.) to gain a deeper, more profound understanding of the complexities within aviation organizations. By doing so, companies will be better positioned to adopt disruptive technologies like Predictive Analytics, AI, ML, and Blockchain faster and at lower costs.”
the 2024 Snowflake Data Drivers Award and 2023 Snowflake Startup Challenge winner.
Aircraft IT: What have been your disappointments and what have you learned from them?
JD: Not all organizations are ready for disruptive technology such as Maxa. Breaking through the ‘old school’ perception of how to prepare, translate and migrate data into Data Products, that are ready for the end users to experience, can be a challenge. We have continually improved our ability to educate and express, in palatable ways, the Maxa story, existing Use Cases and technology. The more success we have with customers, the easier it is for us to guide prospective companies into the new way of operating with their data.
Aircraft IT: In a sentence, how would you summarize what Maxa does for aircraft maintenance customers?
JD: Maxa is a software app that brings together Product, People and Process to deliver automated financial and operational insights with 90% less effort.
Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?
JD: As an industry, the last decade has been focused on moving to cloud-based modern platforms, including significant strides in digital, paperless maintenance operations. In the next decade, organizations will shift their focus to becoming more efficient by leveraging these new,
to say about Maxa
JD: Our customers would say Maxa has unlocked profitability and efficiencies across all business units. Successes include 10% reduction in net working capital, 3-5% increase in Hit Rates, 18-25% increase in technician performance and efficiency and hundreds of hours saved per year in data preparation, to name a few. Our customers also say that the speed with which Maxa is able to deliver powerful insights, from raw systems data to Data Products, has allowed them to monetize their data rapidly. This has led to better decision making to increase profitability and competitive advantage.
Aircraft IT: Justin Daugherty, thank you for your time.
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Adopting Agile methods in maintenance software development: building partnerships for continuous improvement
Ilari Neitola, Founder of QOCO Systems Ltd. highlights
how the adoption of Agile can improve collaboration and project success rates
In the last few years. the aviation industry has been undergoing a digital transformation, where software solutions have become crucial for optimizing processes. Despite staff shortages, and increasing and modernized fleets, the industry struggles to align the available digital tools with real-world operational needs.
Historically, the relationship between technology providers and MROs has been transactional, often resulting in inefficiencies and misaligned solutions. For example, many MROs and airlines have experienced underutilized software and increased reliance on manual processes when systems were built strictly according to pre-defined specifications without iterative feedback. This lack of flexibility often results in reduced operational efficiency, increased downtime, and widespread frustration among users.
It is increasingly clear that this model is no longer sufficient. Industry trends and data indicate that more integrated, collaborative approaches yield better results. By embracing Agile methodologies in software development, the industry can move towards strategic partnerships with software suppliers, where continuous feedback, rapid co-
development, and iteration replace the rigid, one-time delivery model. This shift not only improves product relevance but also drives more significant operational enhancements.
WHY DO TRADITIONAL MODELS FALL SHORT?
The limitations of traditional software development models in the aviation industry are well-documented. Research, conducted by Mckinsey in collaboration with the University of Oxford, suggests that half of all large IT projects — defined as those with initial price tags exceeding $15 million — massively blow their budgets. On average, large IT projects run 45 percent over budget and seven percent over time. These issues are exacerbated in the aviation sector, where delays or inadequate solutions can lead to operational inefficiencies and increased maintenance costs. The waterfall model, which delivers a final product at the end of a lengthy development cycle, is particularly prone to these risks. It is slow to adapt to regulatory changes, operational shifts, or emerging customer needs, leading to products that are often already obsolete at launch.
In contrast, the most recent Standish Group Chaos Study from 2020 shows that Agile projects are three times more likely to succeed than Waterfall projects. This approach’s iterative nature allows for continuous alignment between developers and end-users, ensuring that products evolve in step with operational demands.
EXPERIENCES FROM USING AGILE AS A FRAMEWORK FOR STRATEGIC COLLABORATION
The aviation industry is moving towards more adaptive frameworks, where Agile methodologies play a central role. By embracing Agile, MROs and airlines can transition from a transactional model to a partnership model. Agile’s core principles — adaptive planning, iterative development, and continuous feedback — allow for real-time adjustments and refinements that lead to better-aligned solutions.
At QOCO, we have applied Agile principles to build stronger, more collaborative relationships with our customers. Through Agile sprints, we continuously validate and refine our software solutions based on the customer’s operational feedback. This ongoing
“Adopting
Agile
methodologies is more than just a shift in project management; it represents a broader shift in how software providers, MROs, and airlines collaborate.”
loop of assessment and monthly iteration enables us to deliver products that are more closely aligned with operational needs and regulatory requirements, improving efficiency, reducing both risk and implementation time.
CASE STUDIES
A great example comes from Delta, which implemented an Agile approach in its software development. The traditional, linear method of building such platforms often resulted in delayed rollouts and features that missed the mark. By switching to Agile, Delta was able to deploy features incrementally, gather continuous input from maintenance technicians, and swiftly make adjustments. This approach not only improved user experience but also accelerated the platform’s adoption across Delta’s global network.
Another notable example is Rolls-Royce’s approach to developing their predictive maintenance solution, ‘TotalCare’. Rolls-Royce adopted an Agile methodology to work in close collaboration with key airline partners. By prioritizing continuous delivery and frequent validation, they could tailor the solution more precisely to the airlines’ evolving needs, improving predictive accuracy and reducing unplanned maintenance. The iterative nature of Agile allowed Rolls-Royce to refine algorithms and
integrate real-time data more effectively, significantly improving the reliability of their engines and enhancing customer satisfaction.
The final example is how we at QOCO developed a product called ‘Assignment’. When we launched Assignment, the Agile methodology was used to work in close collaboration with key partners to get real life insights and feedback. This way, in six months, we could validate, prioritize and deliver the product directly to end users ensuring we deliver the right product in a short time span.
THE STRATEGIC VALUE OF AGILE IN THE AVIATION INDUSTRY
Adopting Agile methodologies is more than just a shift in project management; it represents a broader shift in how software providers, MROs, and airlines collaborate. As the aviation industry becomes more reliant on data-driven and software-centric operations, the ability to rapidly adapt and innovate becomes critical. Agile frameworks enable organizations to quickly respond to changes in regulatory environments, integrate emerging technologies, and maintain alignment with evolving customer needs.
Based on a proprietary survey conducted in 2020 by Strategy&, PwC’s strategy consulting business, it was found that less than a third of organizations surveyed have adopted the agile method across the entire enterprise. With the agile achievement gap widening, high performers have a competitive advantage. It is increasingly important for transforming organizations to have a clear path forward to enterprise agility. The strategic value is evident: MROs and airlines that adopt Agile not only gain more relevant and future-proof software solutions but also strengthen their competitive positioning.
CONCLUSION
The ongoing digital transformation in aviation maintenance calls for more than just new technology.
It’s actually about digital optimization, this demands a change in how solutions are developed, delivered, and continuously improved. The adoption of Agile methodologies is a proven way to transition from transactional relationships to true strategic partnerships where software partners are becoming partners to reach the higher goals. By fostering continuous collaboration and adapting in real-time to customer needs, Agile methodologies create more reliable, scalable, and future-ready solutions.
For the aviation industry, the path forward is clear: organizations that prioritize collaboration and co-development through Agile frameworks will be better positioned to meet the challenges of today and tomorrow’s landscape. The shift from rigid, one-off solutions to adaptive, validated products is no longer just an option — it’s a necessity for staying competitive and delivering lasting value.
ILARI NEITOLA
Ilari Neitola is the Founder of QOCO Systems. Establishing QOCO in 2009 enabled him to merge his love for aviation with software engineering. Committed to boosting efficiency in aviation’s technical operations, Ilari continually seeks innovative solutions to create a positive impact for QOCO’s current and future customers. His technical skill and entrepreneurial drive fuel an ongoing curiosity and excitement, reflecting his dedication to the combined worlds of aviation, IT, and software business.
QOCO
QOCO Systems helps the aviation industry to succeed by creating new ways to work, to communicate, and to utilize data. The business’s solutions enable customers to realize timesavings in labor-intensive tasks. They also bring visibility to customers’ operations to support decision-making.
VENDOR JOB CARD: TRAX
With maintenance software that ensures efficient operations, safety and compliance, Trax Systems has long been a trusted IT partner for airlines and MROs says Gilberto Ayala, Director, MRO Systems, Trax
Gilberto Ayala, Director of MRO Systems at Trax USA Corp, has over 18 years’ experience in aerospace and aviation technology. He excels in managing complex tech programs, with notable success in global projects, including for Turkish Airlines and Biman Bangladesh Airlines. His roles have included Senior Project Manager and eMRO Product Owner. An Embry-Riddle Aeronautical University alumnus, he holds advanced degrees and certifications in aerospace management and safety systems.
Aircraft IT: Your name, your job title, and the name of the business?
Gilberto Ayala, Director, MRO Systems, Trax
Aircraft IT: How did Trax get started?
GA: Trax was founded with the vision of transforming aircraft maintenance management through innovative IT solutions. The company began as a small startup with a focus on addressing inefficiencies in the aviation maintenance sector. Over the years, Trax has grown into a leading provider of maintenance software, trusted by airlines and MROs worldwide.
Aircraft IT: What is the guiding business principle that drives Trax?
GA: The guiding business principle of Trax is to deliver
unparalleled efficiency and reliability in aircraft maintenance through cutting-edge technology and exceptional customer service. Our mission is to enhance safety, compliance, and operational performance for our clients.
Aircraft IT: What has Trax’s greatest business achievement been to date, and why?
GA: Trax’s greatest business achievement has been the successful implementation of our maintenance solutions across major airlines and MROs globally. This
“The guiding business principle of Trax is to deliver unparalleled efficiency and reliability in aircraft maintenance through cutting-edge technology and exceptional customer service. Our mission is to enhance safety, compliance, and operational performance for our clients.”
“Trax provides comprehensive, state-of-the-art maintenance management software that enhances the efficiency, safety, and compliance of aircraft operations for airlines and MROs.”
achievement is a testament to our product’s robustness, our team’s expertise, and our commitment to meeting the evolving needs of the aviation industry.
Aircraft IT: What have been your disappointments and what have you learned from them?
GA: One of our disappointments has been the occasional resistance to change within the industry, which can slow down the adoption of innovative solutions. However, this has taught us the importance of providing comprehensive training and support to our clients, ensuring a smooth transition and demonstrating the tangible benefits of our software.
Aircraft IT: In a sentence, how would you summarize what Trax does for aircraft maintenance customers?
GA: Trax provides comprehensive, state-of-the-art maintenance management software that enhances the efficiency, safety, and compliance of aircraft operations for airlines and MROs.
Aircraft IT: Gilberto, thank you for your time.
GA: You’re welcome. It’s been a pleasure discussing Trax and our contributions to the aviation industry.
“We want our customers to say that Trax is an indispensable partner in their operations, providing innovative solutions that significantly improve their maintenance processes and contribute to their overall success”
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VENDOR JOB CARD: QOCO
Matti Nevala, CEO at QOCO Systems Ltd. explains how digital capabilities in MRO processes, tool management and mechanic resources allocation has made QOCO the software of choice for businesses seeking efficiency
Matti Nevala is a serial entrepreneur and the CEO of QOCO. Before joining QOCO, he successfully scaled several companies to international markets and has a passion for growth. Also, with a passion for new technologies and AI, Matti leads QOCO in delivering innovative SaaS solutions to the aviation industry. His leadership focuses on customer-centric digital transformation, enhancing operational efficiency and sustainability in aviation.
Aircraft IT: Your name, your job title, and the name of the business?
Matti Nevala, CEO at QOCO Systems Ltd.
Aircraft IT: How did QOCO Systems get started?
MN: The company’s roots trace back to 2009 when
Ilari Neitola founded QOCO Systems to combine his two passions: software development and aviation. The aviation industry has many processes that can greatly benefit from digitalization, significantly enhancing flight safety, operational efficiency, and the industry’s appeal to potential job seekers.
Aircraft IT: What is the guiding business principle that drives QOCO Systems?
MN: We operate with a customer-centric approach, providing SaaS (Software as a Service) products to OEMs, airlines, and MRO operators. This means we have a deep understanding of the industry’s needs
“We operate with a customer-centric approach, providing SaaS (Software as a Service) products to OEMs, airlines, and MRO operators. This means we have a deep understanding of the industry’s needs and are enabling industry leaders like Rolls-Royce to adopt digital business models.”
“Delivering added value is a matter of pride for us, and continuously enhancing it ensures that our existing relationships grow stronger and that we attract new clients…”
and are enabling industry leaders like Rolls-Royce to adopt digital business models. We also focus on improving operational efficiency through better tool management and mechanic resource allocation. Our cloud-based SaaS products allow for scalability, enabling us to serve customers across Europe and the USA. We excel at integrating with industry-standard M&E and ERP systems. Our team is passionate about aviation, and we are committed to advancing sustainability within the aviation industry.
Aircraft IT: What has QOCO Systems’ greatest business achievement been to date, and why?
MN: Securing major clients like Rolls-Royce, Safran, and Delta Group is certainly a significant achievement and a testament to our ability to enable the success of industry leaders. Our high customer satisfaction is rooted in the expertise of our team and the value we co-create with our clients. Delivering added value is a matter of pride for us, and continuously enhancing it ensures that our existing relationships grow stronger and that we attract new clients, with whom we can collaborate and innovate further.
Aircraft IT: What have been your disappointments and what have you learned from them?
MN: The slow procurement processes in the industry have been the biggest disappointment we’ve encountered with some potential clients. We believe that advancing digitalization would significantly benefit the business, but the large size of these organizations and their cumbersome processes can sometimes make acquiring modern SaaS solutions unnecessarily difficult. However, I’m confident that
this will change as more CEOs and industry leaders recognize the opportunities and tangible benefits of digitalization. Additionally, the shortage of mechanics and constant cost pressures will drive the search for more efficient ways to operate the business.
Aircraft IT: In a sentence, how would you summarize what QOCO Systems does for aircraft maintenance customers?
MN: With MROTools.io, we empower our aviation maintenance customers to digitalize and streamline their tool management processes, MROTools.io Assignment is an AI-assisted tool for optimizing mechanic resource allocation, while Aviadex.io enhances collaboration and enables seamless digital communication between airlines, OEMs, and MROs.
Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?
MN: The industry still relies on many systems that don’t communicate with each other, but I believe this is about to change, significantly transforming workflows in the near future. For example, the digital transfer of maintenance documentation between
systems offers substantial benefits by reducing manual labor, minimizing errors, and increasing cost efficiency. On the technology front, AI is advancing at a rapid pace, and I believe it will have a significant impact. We have developed the MROTools.io Assignment product, which integrates real-time flight data, maintenance task packages, and HR system data on mechanic qualifications and skills into a single interface. Shift planning is then AI-optimized, reducing a significant amount of manual work and enhancing mechanic utilization rates. Many factors indicate that the industry is on the brink of significant change, but I believe it will happen in line with lean principles—one small step at a time.
Aircraft IT: What do you want your customers to say about QOCO Systems
MN: I want to continue hearing from our customers that we are true professionals in aviation digitalization, who deliver on our promises and provide significant benefits to their business. Additionally, I hope to hear that we are approachable and a pleasure to work with!
Aircraft IT: Matti Nevala, thank you for your time.
“With MROTools.io, we empower our aviation maintenance customers to digitalize and streamline their tool management processes, MROTools.io Assignment is an AI-assisted tool for optimizing mechanic resource allocation…”
MRO Software Directory
Key ‘at-a-glance’ information from the world’s leading MRO software providers.
IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the lives of aircraft and the processes by which they fly. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft MRO and M&E. Inevitably, there are many such developers and vendors offering solutions ranging from single function `Specialist Point Solutions’ to complete `End-to-End’ solutions covering the whole process.
Only readers will know the specific requirements of their businesses but we have assembled a directory of the best MRO software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 37 providers and the number continues to grow) survey of the market, as a preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.
2MoRO
W: www.2moro.com
T: +33 (0)559 013 005
E: 2moro.sales@2moro.fr
Locations: France (HQ), Malaysia and India
NAME OF PRODUCT MARKETED
• Aero One®, Aero-Webb®, OLATU®
KEY BUSINESS/SOFTWARE AREAS
• MRO: Line, Base, Engine maintenance
• Airworthiness and Fleet Management
• Flight and Crew management
• Material Management
• ERP: Finance, Purchasing, Sales, HR
• Training
2MoRO is an aviation software development company whose software solutions are used in more than 20 countries with teams in Europe and Asia plus partners and resellers worldwide. Users include aircraft and engine manufacturers such as Airbus Helicopters, Dassault Aviation, or Safran Group, plus aircraft operators, airlines and independent MROs.
Aero One® and Aero-Webb® complement ERP solutions regarding aviation and MRO-specific needs and Aero-Webb® can also be stand-alone.
OLATU®, is a digital training platform providing A&D companies with the tools to train staff 24/7 on all aspects of In-Service Support: airworthiness management, maintenance planning and execution, logistics, and more. The training uses exercises simulating, with Aero-Webb®, concrete scenarios adapted to different generations of aircraft and with increasing complexity depending on requirements.
2MoRO is proud to offer a very dedicated customer service, as reflected by their 95% customer retention rate. They work mainly on a fixed-price basis, and are ISO 9001 certified for aviation software development, maintenance, and support.
ADSoftware
W: www.adsoftware.fr
T: +33 (0)4.50.89.48.50
E: contact@adsoftware.fr
Location: France, Thailand, South Africa, Brazil
NAME OF PRODUCT MARKETED
• AIRPACK
KEY BUSINESS/SOFTWARE AREAS
• AIRTIME — Fleet management & CAMO
• AIRSTOCK — Inventory control & Logistic
• AIRDOC — Documentation management
• AIRSTAT — Reliability and statistic reports
• AIRWORK — Time Tracking Software
ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.
ADT: Applied Database Technology
W: www.adbtech.com
T: +1 (425) 466-5013
T: +1 (614) 377-9644
E: sales@adbtech.com
Location: Bellevue, Tampa USA; Istanbul, Turkey
NAME OF PRODUCT MARKETED
• Wings NG
KEY BUSINESS/SOFTWARE AREAS
• Fleet Management
• Maintenance Engineering
• Material Management
• Production Planning
• Labor Collection, Billing
APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.
Aerostrat
W: www.aerostratsoftware.com
T: +1-888-558-2860
E: info@aerostratsoftware.com
Location: Seattle, USA
NAME OF PRODUCT MARKETED
• Aerros
KEY BUSINESS/SOFTWARE AREAS
• Heavy/Base Maintenance Planning
• Capacity/Workload Planning
• Maintenance Schedule Optimization
• Maintenace Event Performance Tracking
• Heavy/Base Production Schedules
Aerostrat is based in Seattle, WA and offers one product called Aerros, a one-of-a-kind program that manages an airline’s or MRO’s aircraft maintenance schedule. Aerros enables users to optimize the maintenance program by managing various maintenance and operational constraints, which maximizes event yield, drives costs down, and enables the organization to plan proactively, not reactively.
Aerros provides robust ‘what-if’ scenario capabilities that allow users to see the effect of different variables. This aids in making sound business decisions concerning the maintenance and fleet plan. Some of these variables are maintenance programs limits, min/target/max yield, aircraft hr/cy utilization, track/requirement compatibility, and maintenance allocations. To forecast an optimal maintenance plan within an operation, Aerros also provides a Capacity Planning feature. This feature allows users to input and view vendor capacity available and labor hour demand to better manage the labor force.
Aerros also provides easy-to-navigate scenarios with drag and drop event movement and manipulation. Scenarios can be published so others (including vendors or operators) can view the plan. Aerros provides excellent system stability and reliability with standard IT practices. It is also integration-ready and designed to work as an extension of a user’s existing information systems.
Asia Digital Engineering (ADE)
W: www.ade.aero
T: (+60)3-8660 4333
E: sales@ade.aero
Locations: Kuala Lumpur, Malaysia
NAME OF PRODUCT MARKETED
• Engineering Maintenance Services (EMS)
• Digital & Innovation Services (DIS)
• Engineering Support Services (ESS)
• Component & Warehouse Services (CWS)
KEY BUSINESS SOFTWARE AREAS
• Base maintenance
• Line maintenance
• Workshop
• CAMO functions
• Component Warehouse with Asset management
Leveraging the AirAsia’s Engineering Department’s best practices and experience, ADE offers end-to-end aircraft maintenance services setting new standards of quality and innovation in the industry by leveraging the expertise of its highly skilled professional team and cutting-edge technologies.a wide range of aircraft services focused on the Airbus A320, A321 & A330 for engineering maintenance services, component and warehouse services, and engineering support services, as well digital and innovation services. ADE aims to uphold the highest standards in when it comes to professional integrity, quality, reliability, driving greater efficiencies and safety, for all of their customers at all times.
AireXpert
W: www.airexpert.net
T: +1 716-268-1000
E: global.sales@airexpert.net
Location: United States
NAME(S) OF PRODUCT(S) MARKETED
• AireXpert
KEY BUSINESS SOFTWARE AREAS
• MRO Communications
• Multilayer Collaboration
• Productivity Automations
• Legacy & API Integrations
• Data Analytics & Reporting
AireXpert builds and maintains the software infrastructure that serves as the access gateway to the globally Integrated Maintenance & Engineering Network, enabling airlines to aggregate multiple communication channels and achieve their objectives of increased productivity, efficiency, performance, and reliability. The tightly integrated, role-based system connects stakeholders across the Tech Ops value chain, including airlines, MROs, OEMs and service providers. By focusing on communication, collaboration, and automation, AireXpert makes it easy for the world’s leading airline brands to eliminate silos across their entire route network from day one, driving operational excellence while significantly reducing costs.
Aviation InterTec Services
W: www.aviationintertec.com
T: +1 807-625-9260
E: info@aviationintertec.com
Locations: Canada, Malta
NAME OF PRODUCT MARKETED
• RAAS
KEY BUSINESS/SOFTWARE AREAS
• Production Planning and Management
• Inventory and Procurement
• Inspection Document Management
• Reliabiliity and Performance Analysis
• Financial and Flight Operations Integration
RAAS is an MRO and CAMO software system designed to meet the needs of mid-tier commercial fleet operators. Enabling modern, high-efficiency workflows in a powerful and straightforward package, RAAS is the best fit for mid-size fleets and user groups. Scalable, intelligent and 100% browser-based, RAAS includes efficiency-creating features such as automated real time airframe time updating and exchange of aircraft next due items, electronic technical dispatch, MPD/MRB driven program management and check package creation, purchase order e-approval and e-signature, integration with finance/ accounting for payables or inventory value management, and of course approved paperless and e-signature maintenance processes from the hangar floor to the cockpit.
RAAS customers enjoy the benefits of a widely accessible and easy-to-use inventory management and maintenance support system that through continued use is able to reduce maintenance costs by increasing maintenance procedure efficiency, reducing held inventory, providing proof of quality for inspection escalations, and by directly reducing clerical manpower requirements. The quick deployment, ease of support, and low TCO inherent in cross-platform browser-based information systems coupled with high levels of integration, easy-to-use user interfaces, and many automated reporting and data analysis features make RAAS a leader in its field.
• IQSMS (Integrated Quality and Safety Management System)
• Flight Data Monitoring (FDM) Service
• The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)
KEY BUSINESS SOFTWARE AREAS
• Quality Management Module
• Reporting Module
• Risk Management Module
• Document Distribution Module
• Emergency Response Planning Module
ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment.
The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures. IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, upto-date regulations database, ensures legal compliance with national and international requirements and standards.
The Boeing Company
W: www.boeing.com
T: +1 206-655-2121
E: BoeingSupportandServices@Boeing.com
Location: Over 65 locations around the world
NAME OF PRODUCT MARKETED
• Airplane Health Management
• Business Consulting
• Maintenance Performance Toolbox
• Optimized Maintenance Program
KEY BUSINESS/SOFTWARE AREAS
• Technical Content Management
• Vehicle Health Mana gement
• Maintenance Optimization Consulting
Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.
With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.
Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and nonBoeing airplanes.
BytzSoft Technologies Inc.
W: www.bytzsoft.com
T: 001 201 270 8019
T: 0091 965 704 2657
E: sales@bytzsoft.com
Location: Over 65 locations around the world
NAME OF PRODUCT MARKETED
• FlyPal®-CAMO/MRO/QMS/SMS/OPS
KEY BUSINESS/SOFTWARE AREAS
• CAMO Engg. & Maintenance Engg
• MRO Engg
• Audits & Compliance Management
• Safety Risk & Assurance Management
• Crew Scheduling/FDTL Compliances/ Training Records
BytzSoft Technologies Inc. believes in shared responsibility for aviation safety, and they ensure that their aviation software solution provides quality product to customers to aid them in remaining compliant with regulations at all times. The business provides value for money to their clients who use BytzSoft’s products to bring in process and data driven approaches to improve efficiency and effectivity of the employees working with airlines, charter operators, MRO’s and fleet management companies. Management of all these companies can get required data on their dashboard as well as detailed MIS reports at the touch of a finger. BytzSoft’s cloud-based web applications are scalable and deployable at a fast pace, thus reducing the implementation time and improving on margins. No matter what kind of fleet (Fixed Wing or Rotary Wing) you operate, FlyPal® can be configured to meet your needs.
Comply365
W: www.comply365.com • www.vistair.com
T: UK: +44 (0)1454 616531
T: US: +1 (608) 313-1500
E: info@comply365.com
Location: UK (HQ), US, Australia
NAME OF PRODUCT MARKETED
• DocuNet
• ProAuthor (XML-Based Authoring)
• SafetyNet
• Training (LMS Learning Manager)
• Data & Analytics
KEY BUSINESS/SOFTWARE AREAS
• Aviation Document Management and Distribution Platform (All format types inc. PDF, XML, S1000D, I Spec 2200)•
• Electronic Flight Bag (EFB)
• Flight & Tech Operations
• Data & Analytics
• Aviation Safety Management Software
• Maintenance & Engineering
Comply365 delivers comprehensive, cloud-based solutions designed to enhance operational efficiency, safety, and compliance in the aviation and defense sectors, including the industry’s leading XML-based authoring solution. The EFB solution ensures crews have access to mission-critical information throughout each flight phase.
Comply365’s document management platform, DocuNet, offers a unified control point for editing, publishing, and distributing documentation across web and mobile devices, supporting all document formats, increasing productivity by delivering targeted content to any mobile device or workstation.
Specializing in safety, quality management, training and data analytics solutions that drive significant commercial savings by improving safety and compliance, Comply365’s technology connects reporting to procedural changes, fostering a safer organizational environment. By combining cutting-edge technology, development expertise, and exceptional service delivery, Comply365 empowers commercial airlines, aerospace, and defense organizations to achieve unparalleled operational excellence. Their focus on secure, mobile solutions makes Comply365 a trusted partner in digital transformation.
Communications Software (Airline Systems)
W: www.oases.aero
T: +44 1621 817 425
E: info@oases.aero
Location: UK
NAME OF PRODUCT MARKETED
• OASES Modules
• OASES Mobile
• OASES Techlog
• OASES Cloud
• OASES Web
KEY BUSINESS/SOFTWARE AREAS
• Continuing Airworthiness
• Material, Warranty & Commercial Management
• Planning & Production
• Line Maintenane
• Complete MRO workflows
Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention.
OASES is used by 130 aviation organisations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across 6 continents. Commsoft is an MIT group company, part of the Valsoft Corporation portfolio.
Conduce
W: www.conduce.net
T: 0044 333 888 4044
E: info@conduce.net
Location: Nuneaton, UK
NAME OF PRODUCT MARKETED
• eTechLog8
• eCabinLog8
• eCentral8
• eTraining8
• eForm8
• eDoc8
KEY BUSINESS/SOFTWARE AREAS
• Electronic Logbook (ELB)
• Cabin Log
• Electronic Forms Designer
• Document Viewer
Conduce pioneer mobile aviation solutions.
eTechLog8 is our world leading Electronic Log Book (ELB), fully approved by multiple Airworthiness Authorities and trusted by customers worldwide.
eTechLog8 eliminates the paper technical, cabin, and deferred defect logbooks, and replaces these with an easy to use, workflow controlled mobile solution. Available on both Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems. All eTechLog8 customers report significant benefits, ranging from improved efficiency, data accuracy and consistency to faster turnarounds, all contributing to reduced costs.
Conduce also offers a fully integrated suite of companion applications, which provide mobile paperless solutions for the cabin log, CBT training, custom forms, and ensuring key documents are at your fingertips.
Conduce has a sliding pricing scale, depending on fleet size and operates as a subscription model, with one flat fee, per tail, per month covering everything: hardware, software, 24/7/365 support, mobile data, future proofed upgrades and more. There are no hidden costs. Ask us today for a tailored proposal.
CrossConsense
W: www.crossconsense.com
T: +49 69 4035 7600
E: contact@crossconsense.de
Location: Frankfurt Germany
NAME OF PRODUCT MARKETED
• Aircraft Fleet View
• ACSIS
• AviationDW
KEY BUSINESS/SOFTWARE AREAS
• Support and Hosting
• Consulting and Data Migration
• Business Intelligence solutions
• App and dashboard development
CrossConsense’s portfolio runs from AMOS Support, BIManagement, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS and AviationDW. As a wholly owned subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight.
AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level; also realizing well-planned and organized data migration projects for airline customers and Reporting and Business Intelligence Analytics.
Aircraft Fleet View is a user-friendly App that gives an always up-to-date view on an airline’s fleet status. It indicates AOGs, delays and other important information with the right level of detail to be useful but not crowded with information.
ACSIS is a powerful predictive maintenance software tool developed to assist any airline, operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety.
AviationDW is a managed data warehouse, tailor-made for use with your backend system, e.g. AMOS. AviationDW simplifies KPI creation based on MRO System data.
DeltaXML
W: www.deltaxml.com
T: +44 (0)1684 532130
E: info@deltaxml.com
Location: Malvern Hills Science Park, Geraldine Road, Malvern, Worcestershire, UK
NAME(S) OF PRODUCT(S) MARKETED
• XML Compare, XML Merge, XML
Data Compare, ConversionQA, DITA Compare and Merge
KEY BUSINESS/SOFTWARE AREAS
• Redline XML tables and diagrams
• Need control? Configure comparison
• Quality control content conversion
• Document processing engine
• CCMS workflow integration
At DeltaXML we help the aerospace, aviation and defence sectors accurately find and represent change in complex documents and data. If you’re using documentation for maintenance or operations we can help compare and merge your complex content, such as manufacturer manual updates with proprietory documentation.
Where compliance and safety are paramount you need an accurate and reliable method for finding and merging change, that can be configured to specifically work with your content. Complex comparison can be configured to give automatic results such as ignoring specific changes, moving content and content order as well as being able to write your own bespoke transformations.
We are world leaders in finding change in complex tables and the only solution that offers comparison of diagrams and illustrations. Our processing engine can be built into your CCMS or workflow or application code to automate processing. Available on premise or within your secure cloud infrastructure.
Our team of experts work with all stakeholders to successfully meet your complex and varied requirements from inception through to a more accurate and efficient comparison result.
EmpowerMX
W: www.empowermx.com
T: +1 866-498-3702
E: info@empowermx.com
Location: Frisco TX, USA
NAME OF PRODUCT MARKETED
• FleetCycle® Execution Suite — MRO Manager (FCXM)
KEY BUSINESS/SOFTWARE AREAS
• FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL)
• Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB)
• Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS)
EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.
eTT Aviation
W: www.ettaviation.com
T: +1 208-424-9424
E: info@ettaviation.com
Locations: Boise, ID, USA
NAME OF PRODUCT MARKETED
• MISA: Complete Aviation Management Information System
KEY BUSINESS/SOFTWARE AREAS
• Accounting
• Maintenance
• Inventory Management
• Purchasing
• Human Resources/Payroll
The Management Information System for Aviation (MISA), is a fully integrated, and expertly supported product that provides extensive tools for an aviation company to manage all aspects of their business, including accounting, maintenance, inventory management, purchasing, flight operations, employee training, human resources, payroll, labor collection, government contracting, and flight school management.
It is a common practice for aviation companies to use multiple applications to manage their operations. Often, such applications have limited interfaces necessitating duplicate data entry — a recipe for inducing errors and decreasing efficiency. And even when interfaces exist, they can be difficult to manage and require resources to build, maintain, and support them.
MISA provides the solution for these issues by standardizing, streamlining, and integrating business processes across all the various departments and functional areas within the company; and this integration improves the bottom line while providing employees a user-friendly and consistent application experience across the whole organization and access to real-time, comprehensive, and relevant information from a single system rather than from disparate sources. MISA boasts impressive customer loyalty as evidenced by a number of aviation companies who have used MISA as their ERP system for more than two decades.
EXSYN Aviation Solutions
W: www.exsyn.com
T: 0031-20-760 8200
E: hello@exsyn.com
Location: Amsterdam
NAME OF PRODUCT MARKETED
• NEXUS, AVILYTICS
KEY BUSINESS/SOFTWARE AREAS
• Aircraft Data Management
• Data Migration
• Data Integration
• Aircraft Reliability Management
• Predictive Maintenance
• Robotic Process Automation
EXSYN Aviation Solutions is a leading industry provider of aviation engineering and data solutions. Located in Amsterdam, the Netherlands, the team comprises of aircraft engineers with deep IT & data skills. Allowing to combine industry expertise with technology knowledge.
EXSYN’s aircraft data management platform (NEXUS & AVILYTICS) is deployed with more than 20 different airlines and MROs across 20 different countries globally. Overall, it has already integrated with more than 10 different MRO software’s and 29 different aircraft types. Combining EXSYN’s aircraft data management platform with any MRO software provides airlines and MROs the ability to not just record airworthiness and maintenance data but also drive value from their data through business optimization, maintenance costs reductions and higher fleet availability.
Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.
FlightWatching
W: www.flightwatching.com
E: beaujard@flightwatching.com
E: contact@flightwatching.com
E: romain.blanquet@flightwatching.com
Location: Toulouse, France
NAME OF PRODUCT MARKETED
• APU Fleet Management
• Wilco data platform
• Wilco fuel saving platform
KEY BUSINESS/SOFTWARE AREAS
• APU & nose to tail predictive maintenance
• Fuel saving solutions
• Engine trend monitoring
• Aircraft data market place
• ACARS cost saving solutions
FlightWatching has a high level of expertise in Aircraft systems and data management (QAR, DAR, SAR, ACARS, ACMS). Our solutions are agnostic, do not require any HW nor SW modification and allow real time interaction with the aircraft.
Our customers are:
• MROs looking for solutions to build their own fleet management solutions
• OEMs willing to explore and collect aircraft data related to equipment behavior
• Airlines chasing solution to cut fuel burn on ground
flydocs is an asset management solution provider with the aviation industry’s most comprehensive solution for creating value out of aircraft maintenance data. We offer the tools and expertise that allow all industry to drive sustainable innovation to help build the future of the commercial aviation asset lifecycle.
Recognised as a global leader in digital records management, we were founded in 2007 and are 100% owned by Lufthansa Technik. With over 300 employees in multiple locations spread across the globe, we are trusted by over 78 airlines, lessors and MROs to deliver measurable long-term operational and cost efficiencies.
NAME OF PRODUCT MARKETED
• AFIRS 228 Iridium SATCOM Solutions
• AFIRS Edge/Edge+ data harvesting (WQAR/AID) platform
• AFIRS Power Connect
• FLYHT-WVSS-II Weather (humidity) sensors
• FuelSense
KEY BUSINESS/SOFTWARE AREAS
• Global voice and data Iridium solutions
• 5G WQAR/AID for data harvesting and Connected Aircraft/EFB solutions
• Power over ethernet – universal charging and connectivity
• Weather sensors
• Airborne data loading (ADL+) with our partner MBS Electronic
• Fuel data analytics
• See also CrossConsense (above)
FLYHT Aerospace Solutions, Ltd. has been providing aircraft data solutions for the aviation industry for 25 years. With roots as an early Iridium avionics supplier and data services provider to commercial airlines and OEMs, the company now boasts an innovative product portfolio and aircraft installation design expertise that makes FLYHT an ideal trusted partner for accelerating customers’ data harvesting vision. FLYHT provides airlines with Actionable Intelligence to transform operational insight into immediate, quantifiable action, and delivers industry leading solutions to improve aviation safety, efficiency, and profitability. This unique capability is driven by a suite of patented aircraft certified hardware products, AFIRS™. Solutions include an aircraft satcom/interface device that enables cockpit voice communications, the transmission of aircraft data both inflight via satellite and post-flight via 5G, real-time aircraft state and fleet status analysis, and preventative maintenance solutions. FLYHT’s hardware products can also be interfaced with FLYHT’s proprietary relative humidity sensors to deliver airborne weather and humidity data in real-time.
W: www.ROAM.Aero
T: +44 (0)1279 818 800
E: Anthony.Wilkinson@AMACAerospace.com
Locations: Stansted, UK
NAME OF PRODUCT MARKETED
• ROAM (Records Online Asset Management), Materials and Logitsic Support, AOG Support & CAMO Services
KEY BUSINESS/SOFTWARE AREAS
• Streamlined organisation document processes
• Intuitive & user-friendly interface that requires limited training
• Highly searchable, locates a single document in seconds
• Automatic classification of document typesupersedes barcode technology
• Integrations with leading industry M&E systems
ROAM provides airlines, MRO’s and lessors across the globe with an agile platform, integrating with leading maintenance and planning systems to deliver a secure, cloud-based solution to manage your entire fleet of aircraft air worthiness records, supporting audits, transitions and end of lease requirements. Gamit has re-engineered the traditional storage methods of aircraft records, by using the most advanced automatic technologies to provide comprehensive levels of indexing and powerful search capabilities, using embedded OCR.
IBM
W: www.ibm.com
T: +1 877-426-3774
E: ibm.biz/email_IBM
Location: IBM is incorporated in New York and has operations in over 170 countries.
NAME OF PRODUCT MARKETED
• Maximo for Aviation
• Maximo Scheduler Optimization
• Maximo Inventory Optimization
• Maximo Visual Inspection
• Maximo Monitor, Health, Predict
KEY BUSINESS/SOFTWARE AREAS
• Aircraft and Component MRO
• Aircraft Configuration Management
• Maintenance Program Management
• Supply Chain Management Line, Base and Component Maintenance
IBM Maximo® for Aviation (MfA) is an Enterprise Asset Management solution designed to manage the lifecycle of aircraft and associated equipment from first entrance into service to the retirement of complex, high-value assets where safety, compliance and availability are key to the organization’s success. This solution empowers aviation companies to streamline the scheduling and management of aircraft maintenance, ensuring regulatory compliance and minimizing aircraft downtime. The efficient execution of maintenance, repair, and overhaul (MRO) processes not only boosts flight availability but also extends the lifespan of critical components such as airframes and engines.
As part of the IBM Maximo Application Suite https://www. ibm.com/products/maximo, MfA builds on IBM’s decades of leadership in asset and operations management, providing a closed-loop model from capturing and analyzing data to enabling prescriptive maintenance actions. Specific solutions like Maximo for Aviation and add-ons bring more rapid ROI for our customers.
Ideagen
W: www.ideagen.com
T: 01629 699 100
E: info.marketing@ideagen.com
Infosys
IDMR
W: www.IDMR.com
T: +1-347-565-4367
E: irevivo@idmr.com
Location: New York/Tel Aviv
NAME OF PRODUCT MARKETED
• Ideagen Coruson
KEY BUSINESS/SOFTWARE AREAS
• Incident management & reporting
• Document control & policy management
• Performance monitoring
• Operation risk management
• Audit management
Used by leading aviation organizations, Ideagen Coruson is designed to ensure seamless coordination and enable a holistic approach to safety management, allowing you to optimize incident response and risk reduction strategies for long-term success. By leveraging real-time data and comprehensive insights, you can make informed decisions and implement proactive measures to enhance safety across your operations.
BENEFITS: A scalable, user-friendly and functionally rich solution that helps build a proactive and risk-aware culture, comply with regulations and improve efficiency and productivity; Organization-specific smart forms; Document management and change control; Bowtie risk module and business analytics
FEATURES: Take real control of the management and governance of quality, risk, compliance and safety across your organization. Minimize risks, anticipate problems, harness knowledge and learning and turn it into actions that will help you thrive. • Action management • Document control and policy management • Audit management • Change control
• Business process modelling and automation • Incident management and reporting • Operation risk management
• Performance monitoring
With Ideagen Coruson, embed safety management throughout your organization and promptly respond to current events while proactively analyzing trends to mitigate future risks.
KEY BUSINESS/SOFTWARE AREAS
Insights
Tracking
Data Analysis
The Infosys Aerospace and Defense practice offers predictive asset maintenance solutions to enhance the airworthiness of aircraft. We use a patented knowledge system to digitize structural repair manuals and aircraft / component maintenance manuals. Our knowledge engines simplify data interpretation for maintenance and repair of metallic as well as composite structures / components.
The Infosys Asset Genome solution unifies data across operations, including performance data, fuel consumption, and wear-and-tear. It combines data from aircraft health monitoring systems, inspection reports, and Maintenance, Repair and Overhaul (MRO) records to identify issues in design, production and maintenance. Our solution boosts asset performance and extends the lifespan of assets in heavy engineering, oil and gas, and transportation industries.
Our Artificial Intelligence (AI)-based tools map recurring aircraft maintenance issues with flying conditions, altitude, temperature, and pressure, which drives predictive maintenance to eliminate malfunction and minimize service interruptions. Condition-based maintenance improves aircraft serviceability, while optimizing the frequency of scheduled maintenance.
Infosys customizes predictive maintenance models for each asset class, and establishes an alert mechanism based on criticality and business value. Our predictive models mitigate failure by identifying and prioritizing maintenance requirements. Significantly, digital manuals, inspection procedures and work scheduling boost the productivity of the aircraft maintenance team.
Our knowledge-based engineering approach and web-based tools for technical documentation accelerate recertification after MRO services.
NAME OF PRODUCT MARKETED
• InForm
KEY BUSINESS/SOFTWARE AREAS
• Technical Publication
• Engineering Orders
• Task Cards
• Planning
• Maintenance Programs
• Electronic Signatures
IDMR Inc. is a global leader offering enterprise SaaS and mobile solutions for content management, document distribution, electronic task cards, and e-signatures in the highly regulated aviation industry. InForm is a software engineered to provide end-to-end comprehensive business solutions integrated with leading M&E systems. InForm supports the industry leaders’ remote and mobile workforces enabling safe and efficient operations. Every day, thousands of engineers, maintenance planners, technical writers, and maintenance technicians rely on InForm for digital delivery of operational content, replacing paper-based documentation. With aviation leaders trusting IDMR, InForm is the solution of choice for several national carriers, Heli-operators, e-commerce, defense and logistics contractors, and MRO organizations.
IFS is a globally recognized provider of software solutions for global aerospace & defense (A&D), including airlines and fleet operators, A&D manufacturers, defense in-service support and independent MROs. IFS’s solutions support project and programcentric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationallycritical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.
KeepFlying®
W: www.keepflying.aero
T: 1-201-490-206 / 65-9235-2654
E: info@keepflying.aero
Location: Singapore, USA, Australia
NAME OF PRODUCT MARKETED
• ATA SpXchange™
• Engine FinTwin® MRO EDITION
• Engine FinTwin® Asset Owner EDITION
• Aircraft FinTwin® MRO Edition
• Aircraft FinTwin® Asset Owner Edition
KEY BUSINESS/SOFTWARE AREAS
• AI driven ATA Spec Data Exchange
• Asset Driven MRO Profitability Modelling
• RUL Cashflow & Revenue Models
• Asset Lifecycle Credit Risk Analysis
• Asset History Data Wrangling
Some of the use cases that the platform address (and this is a growing list) include:
• Gate 0 TAT optimization — Spec2500 driven
• Ingestion of PDF records for Asset / Shop Visit creation
• Work Scope & demand prediction based on Engine profile
• AI driven Capacity Balancing — Manpower, Material
• Maintenance Value Economics for Trade — Interest Rates, Valuation Models, Yields.
• Spec2500, Spec2000 (Ch 16, 18) AI driven data capture and transition
Laminaar Aviation InfoTech
W: www.laminaar.com
T: +65 6239 0150
E: contact@laminaar.com.sg
Location: Singapore, Denver, Bangalore, Mumbai
NAME OF PRODUCT MARKETED
• ARMS®2.5, ARMS®NS, ARMS®on the TAB, InfoPrompt 2.5
KEY BUSINESS/SOFTWARE AREAS
• Network / Commercial Planning with Optimizers
• Flight Operations / Fleet Following
• Flight Planning & Dispatch
• Crew Operations Management with Optimizers
• Maintenance, Engineering & Logistics
A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics. Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.
Lufthansa Industry Solutions
W: www.lufthansa-industry-solutions.com
T: +49 40 5070 30000
E: marketing.sales@lhind.dlh.de
Location: Germany, Albania, Switzerland, USA
NAME OF PRODUCT MARKETED
• Volabase
• iFF
KEY BUSINESS/SOFTWARE AREAS
• Process consulting / organization processes
• IT consulting (processes, technologies, infrastructure)
• MRO & Flights Ops consulting
• Program and project management
• Strategy consulting
Whether it’s about developing a company-wide digitalization strategy, networking machines, moving systems to the cloud or providing solutions and platforms for analytics and AI, using IT services to network machines or providing mobile platforms for cross-company collaboration... whenever companies want to address digitalization, Lufthansa Industry Solutions is the right partner.
Lufthansa Industry Solutions combines technical expertise with strong industry knowledge and thus support customers when they introduce new digital technologies. They characterize this as…
“We are at home in the digital world: We are digitalization.”
Lufthansa
Systems
W: www.LHsystems.com
T: +49 69696 90000
E: marketing@lhsystems.com
Location: Headquarters: Germany, Locations in 16 countries worldwide
NAME OF PRODUCT MARKETED
• Lido, NetLine, SIRAX, SchedConnect
KEY BUSINESS/SOFTWARE AREAS
• Operations Solutions
• Flight Deck Solutions
• Commercial Solutions
• Finance Solutions
Lufthansa Systems is a leading airline IT provider determined to shape the future of digital aviation. It draws its unique strengths from its ability to combine profound industry know-how with forward-looking technological expertise for more than 25 years. The company offers its more than 350 airline customers an extensive range of successful and in many cases market-leading products. These innovative IT products and services cover all of an airline’s business processes — in the flight deck, in the cabin and on the ground — and offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.
Lido – integrated solutions for every phase of the flight
NetLine – the integrated scheduling and operations solution from planning until the day of operations
SIRAX – our portfolio of integrated solutions provide 360° financial process coverage
SchedConnect – ideal codeshare connections including schedule data exchange and a central flight repository
• Device Management (HW) — Charging, Access Control & Surveillance.
M3 Solutions is the company and innovator behind the powerful and versatile M3 Platform, a comprehensive hardware and software solution for portable device and content management. M3 solutions has sales and distribution offices in North America, Europe and Asia, as well as a global partner network to service customers worldwide in various environments including Airlines, Military and training.
The solution allows administrators to fully control the managing, distributing, charging, and monitoring of an organization’s portable device inventory and enables easy remote and unattended content distribution including OS, App & Content deployments, across all devices in the network, anywhere around the world, within minutes. The M3 Platform supports most laptops and tablets and can work with different device types running any OS, within the same installation. For access control, inventory management, security, privacy, user identification, content deployment, networking administration, and reporting regarding your portable devices and their content, the M3 Platform provides the ideal solution.
Maxa’s goal is to automate the complexity of data processing to enable focus on valuable data-driven insights. This means automation of the creation of Data Products through AI/ML driven data transformation, data table mapping and schema simplification. The Maxa Engine can then pre-calculate the business logic, including applying AI/ML, so that the Data Products are ready for consumption by the business through any industry standard visualization tool such as PowerBI or Tableau.
Motulus.aero
W: www.motulus.aero
T: +44 7932 173833
E: steven.rushworth@motulus.com
Location: Hoboken (Antwerpen), Belgium
NAME OF PRODUCT MARKETED
• Integrated Crew Scheduling (Pairings and Rostering), Tail Assignment, Network Optimization and Schedule Building
KEY BUSINESS/SOFTWARE AREAS
• Motulus Integrated Crew Scheduling (MICS)
• Motulus Tail Assignment (MTA)
• Motulus Network Optimization (MNO)
For many airlines operating costs, fuel and crew costs form a significant part of their cost base. The delivery of an efficient and robust plan whilst continuing to guarantee an excellent customer offering and employee satisfaction is critical to an airlines success, The complexity of such a plan, and its importance to an organisation makes creating schedules and operational plans ideal candidates to be solved by optimization.
At Motulus.aero we enjoy solving the problems that haven’t been solved before by deploying the next generation in optimization products. By combining pioneering algorithms with the power of cloud computing we are able to tackle these complex and large scale problems.
Specialising in crew scheduling (pairing and roster production), tail assignment and network optimization we help organisations to reduce crew costs, increase aircraft and equipment utilisation, reduce fuel and operational costs, improve revenue opportunities, increase crew and colleague satisfactions, and improve operational robustness.
Having deployed products to a number of industries Motulus had an original mission in aviation to develop innovative products for airline crew resource scheduling problems. Following successful implementations with two European airlines the teams expertise has now been stretched to solve network optimization and tail assignment problems.
MRX Systems
W: www.mrxsys.com
T: +33 6 20 43 01 27
E: contact@mrxsys.com
Location: Luxembourg/Monaco
NAME OF PRODUCT MARKETED
• Blue EYE, Blue MRO, Blue STOK
KEY BUSINESS/SOFTWARE AREAS
• Quotation & Invoicing
• Project Management & Reporting
• Work Report Automatic Generation
• eJobCard iPad App
• Logistics & Inventory Management
TThe MRX Systems software solution is a fully-integrated digital platform enabling aviation professionals to access real-time data and take control over their fleet and their operations.
Blue EYE designed for CAMO management (including eTechlog), this module enables you to keep track of the maintenance status of your fleet (including scheduled and unscheduled maintenance, AD, SB), send work orders to maintenance centres and compile all history of parts, repairs, findings in one unique environment.
Blue MRO designed for MRO management, this module enables you to digitalize maintenance process from issuing quotations, assigning jobs to technicians, reporting repairs and findings until compiling all related paperwork into one exhaustive and automatically-generated full work report.
Blue STOK enables you to link all your MRO centre operations to the associated logistics through powerful features such as demand planning, sourcing (purchases, exchanges, overhaul), invoicing and inventory management.
Blue OPS designed for Air Operators, this module enables you to manage all aspects of your operations. In one place, easily manage flight schedules, create and edit flight plans, access an updated database with all information about your crew, manage crew status and planning and allocate team members and resources to flights.
NVable
W: www.nvable.com
T: +44 141 280 0050
E: contact@nvable.com
Location: Glasgow, UK
NAME OF PRODUCT MARKETED
• ConNVerge for Aviation
KEY BUSINESS/SOFTWARE AREAS
• Electronic Techlog
• Electronic Forms (Assessments)
• Document Management
• Operational Analysis
• Station Operational Compliance
The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.
CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.
The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands.
Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, longstanding clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.
Bring everything together and do IT better when you bring onboard CoNVerge and NVable.
W: www.qoco.aero
T: +358 10 501 4001
E: hello@qoco.aero
Location: Finland
NAME OF PRODUCTS MARKETED
• MROTools.io, Aviadex.io
KEY BUSINESS/SOFTWARE AREAS
• Intelligent maintenance
• Data management and integrations
• Lean operations
• Digital tool management
• SaaS solutions
QOCO Systems Ltd helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data, having been a trusted partner of airlines, MROs, and aircraft OEMs for over ten years.
QOCO Systems’ solutions provide significant improvements to the industry’s complex processes. They enable our customers to achieve more by doing less and to realize time-savings in labourintensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time information.
Solutions offered include the following SaaS solutions: MROTools.io for tool management in aircraft maintenance, Aviadex.io for intelligent integrations between collaborating players in aviation. QOCO also provides a wide range of consulting services for customers’ unique needs in the areas of digitalization, process improvement, data analytics, and more.
All this is realized by the business’s team of professionals with expertise in aviation and software development. Agility and customer-centricity is built into QOCO’s way of working, which allows them to quickly and cost-efficiently deliver solutions that fulfill the customer’s real needs.
Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform.
Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; Hyper-Connected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform
Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on businesscritical activities, while the solution processes transactions and decision support, based on intelligent rules. Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.
REDiFly
W: www.redifly.com
T: +41 43 555 31 65
E: las@redifly.com
Location: Switzerland (HQ), Ireland
NAME OF PRODUCT MARKETED
• REDiFly Pilot Log
• REDiFly Tech Log
• REDiFly Cabin Log
• REDiFly Command (Ground System)
• REDiFly Core (Integration Module)
KEY BUSINESS/SOFTWARE AREAS
• Full Electronic Technical Logbook
• Digitization of paper process
• Data harvest, storage & analytics
• Maintenance and scheduling integration
• CAME & compliance support
• Defect management
REDiFly delivers a sleek and modern Electronic Technical Logbook. We are an independent, data-driven company that offers bespoke software solutions for the aviation industry. We provide a comprehensive framework that can integrate with an airline’s current systems, including MRO, flight scheduling, and crew management, amongst others.
What does REDiFly do? REDiFly works with the key people involved in digitizing a client’s current paper-based aircraft technical logbook. In doing so, the solution increases levels of safety and regulatory compliance, streamlines flight-to-ground connectivity and enables digital archives of secure and searchable aircraft records. REDiFly provides a seamless intersection between flight operations and aircraft maintenance to minimize communication errors while maximizing the efficiency of daily operations.
What makes REDiFly different? It is an independent company that applies a user-centric approach by working closely with customers through the onboarding, trial and go-live phases of an implementation. Its flexibility means that REDiFly adapts to a client’s current processes rather than the other way around.
ROTA.technology Inc.
W: rota.technology
T: +1 321 710 7682(ROTA)
E: info@rota.technology
Location: Melbourne, FL USA and global
NAME OF PRODUCT MARKETED
• Consulting, MXF Software, PDS(Process Development System) and custom applications
KEY BUSINESS/SOFTWARE AREAS
• MRO IT Software Implementations
• MRO IT Software Upgrades
• MRO IT Software Support/Managed Services
• MX Long Range Planning
• MRO IT Custom Software Development
With MRO systems projects and support spanning both the military and commercial markets ROTA brings proven experience to all sides of aviation. Our team has been embedded for years in the business functions we support. In both military and commercial. Specializing in system implementations and upgrades ROTA brings deep knowledge of aviation business processes, integrated into custom built software, to provide not only all testing documentation but also leave customers with a full manual of SOPs moving forward. Aside from upgrades ROTA has completed a number of data projects from cleaning up aircraft configuration to system security overhauls. After these upgrades or projects, training and ongoing admin support can be provided for any MRO IT needs.
Seabury Solutions
W: www.seaburysolutions.com
T: +353 860 621311
E: mkt@seaburysolutions.com
Locations: Ireland, Argentina, Australia, Canada, Germany, Kenya, Korea, Netherlands, Philippines, and the USA
NAME OF PRODUCT MARKETED
• Alkym, EPAS, eAuthority
KEY BUSINESS/SOFTWARE AREAS
• Technical Operations
• CAMO
• MRO
• Performance Analytics
• Regulator Applications
Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Capital. Seabury Solutions has built its reputation in the market by delivering industry leading aviation IT solutions catering for some of the largest airlines across the world, down to the smallest operators. We have built upon decades’ of aviation expertise in-house, to leverage this knowledge into a suite of products, that enhance the decision making process for Airlines, Regulators and MROs.
With a truly global reach, the network of offices are located in Argentina Australia, Canada, Germany Ireland, Kenya, Korea, Netherlands, Philippines, and the USA. Our integrated aviation software range from Maintenance Systems for Airlines & MROs, Safety Management Software for Aviation Authorities and a range of performance analysis tools within the Enterprise Performance Analysis System (EPAS) Suite. The suite includes modules for Route Profitability Maintenance Performance Contract & Invoice Verification Budget Planning, Fuel Planning and Distribution Channel Performance.
Sensus Aero
W: www.sensus.aero
E: furkan.ozgunaydin@sensus.aero
Location: Dariaus ir Gireno st. 21A, Vilnius, LT-02189, Lithuania
NAME OF PRODUCT MARKETED
• Sensus Maintenance, Repair and Overhaul (MRO)
• Sandglass
KEY BUSINESS SOFTWARE AREAS
• ERP
• Time Tracking
• Quoting
• Planning
• Contract Management
• Human Resources
• Customer Portal
• Line Maintenance
Sensus Aero Maintenance, Repair, and Overhaul (MRO) is an advanced ERP solution, specifically designed for MRO base and line maintenance and designed around best practices in LEAN operations. It encourages greater efficiency through the identification and creation of processes requiring less human time and effort. The Sensus MRO platform is a module-based system, which is highly customizable to match individual client requirements. Using Sensus MRO software, aviation service professionals can streamline their productivity at the lowest cost and remain competitive in a consolidating market.
Cloud enabled data management: The maintenance software system utilizes cloud computing benefits and is accessible from any device or location. Sensus MRO is the premium choice for MRO aviation organizations that want to enable cloud technology but are not prepared to replace an entire ERP system. Sensus MRO software implementation is fast and easy, and is designed around specific business needs that allows the user to undertake smaller projects, or wider, full scope implementations.
Swiss Aviation Software
W: www.swiss-as.com
T: +41 61 582 72 94
E: marketing@swiss-as.com
Location: Basel, Switzerland; Miami, FL, USA; Singapore; Tokyo, Japan
NAME OF PRODUCT MARKETED
• AMOS
KEY BUSINESS/SOFTWARE AREAS
• Material Management
• Engineering
• Planning
• Production
• Maintenance Control
• Component Maintenance
• Commercial
• HR
• QA
• Financial Management
• Mobile suite
• Flight simulators
• Multi-entity functions
Swiss-AS positions itself not as a pure software house, but as a company tightly linked to airline business. Being in touch with active aircraft maintenance on a daily basis and therefore able to capture MRO trends at a very early stage, Swiss AviationSoftware unites more than 30 years of IT experience with profound MRO expertise and offers its customers a functionally unsurpassed and technologically state-of-the-art maintenance system. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. To date, over 190 customers from all over the world steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software solutions worldwide. The ever growing ‘AMOS community’ ranges from pure operators, major charter, regional and low-cost carriers up to large airline groups and MRO providers — proof that AMOS is fit for any environment, regardless of size or geographical origin.
TRAX
W: www.trax.aero
T: +1 305.662.7400
E: sales@trax.aero
Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia
NAME OF PRODUCTS MARKETED
• eMRO
• eMobility
KEY BUSINESS/SOFTWARE AREAS
• Engineering & Planning
• Production & Shop
• Technical Records & Reliability
• TRAXDoc Document Control
• Supply Chain Management
• E-enabled Aircraft Capabilities
• Aircraft Mobility apps
• Maintenance Mobility apps
• Paperless Maintenance
• Warehouse Mobility apps
TRAX is the global leader in the aviation industry for MRO ERP software, with over 200 airlines and MROs using their products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility. Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.
TrustFlight
W: www.trustflight.io
T: 44 (0) 330 229 0219
E: info@trustflight.io
Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey
NAME OF PRODUCT MARKETED
• Tech Log, Task Cards
• Digital Logbook
• CAMO (service)
• Aircraft Registry (service)
KEY BUSINESS/SOFTWARE AREAS
• Aircraft log books
• Aircraft maintenance task cards
• Digital and paperless working
• CAMO support
• Aircraft Registry support
From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office.
Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations.
Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible. Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.
Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground.
ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.
Veryon is the leading provider of aviation software and information services, supporting a global network of more than 75,000 aircraft maintenance professionals and over 7,600 customers in nearly 150 countries worldwide. We help everyone from airlines and MROs to rotary operators and OEMs get their aircraft more uptime. Challenges like unscheduled repairs, part availability, and excessive paperwork lead to too many aircraft spending too much time on the ground. And that leads to needless delays, endless back and forth, and lots of wasted money. The key to more uptime is having a better technology platform to manage everything from maintenance and operations to manuals and diagnostics.
That’s why thousands of aircraft operators, 25% of the worldwide commercial fleet, and over 100 OEMs all rely on Veryon. And it’s why customers have been able to achieve an average 23% improvement in aircraft downtime cost. Veryon. Let’s get you more uptime.
Web Manuals International
W: www.webmanuals.aero
T: +46 (0)40 694 10 40
E: info@webmanuals.aero
Location: New York, San Diego, Singapore, Sydney and Malmö, Sweden
NAME(S) OF PRODUCT(S) MARKETED
• Web Manuals
KEY BUSINESS/SOFTWARE AREAS
• Monitoring
• Authoring
• Editing
• Publishing
• Distribution
Web Manuals is an all-in-one Document Management System designed with the needs of aviation professionals at heart. This revolutionary platform streamlines the entire documentation process, from editing, reviewing, to distribution and monitoring, saving you up to 80% of your time spent in the documentation process. The cloud-based software not only simplifies the documentation process but also eases the burden of regulatory compliance through automated smart modules.
With Web Manuals, you can easily connect your documents with regulations. Web Manuals is integrated with compliance libraries worldwide, including EASA, FAA, CASA, OTAR, and many other standard regulations. The system automatically generates alerts to keep you updated about any changes. Stay ahead of the game with an easy-to-update platform that ensures you maintain compliance for every audit. By turning what was initially a labor-intensive task into a seamless operation, Web Manuals is undoubtedly pioneering the digitization, authoring, and distribution of operational documentation.
The platform is more than just a tool — it’s a solution that allows you to focus more on the manual content and spend less time on editing details.Web Manuals is rapidly expanding its global footprint. It has more than 650 customers and partners worldwide, and offices in New York, San Diego, Singapore, Sydney and Malmö, Sweden.
Yonder
W: www.yonder.info
T: +41 43 215 27 94
E: contact@yonder.info
Location: Zurich, Switzerland
NAME OF PRODUCT MARKETED
• Yonder
KEY BUSINESS/SOFTWARE AREAS
• Smart Documentation Management
• Knowledge Management System
• Workflow-based Content Distribution
• Compliance Tracking
• Content-based Learning
Smart, fast, reliable — Yonder empowers you to take the next step in information management. Yonder leverages the full potential of digitalization by offering you a solution built around dynamic content rather than static documents, creating a modern, user-centric experience. As well as providing intelligent solutions for operations manuals, guidelines, regulations, and standards. Yonder brings operations manuals and aircraft manufacturer documents together in one place. The solution’s smart documents make life much easier for aircrews and ground staff alike: Dynamic content: Moving beyond PDFs — Yonder is a digital solution that works with dynamic content, not static documents. Create user-specific profiles to make sure your staff always get the right information at the right time. Personalized change updates: Let specific user groups know an update has been made as soon as it is effective — and even ask for a read receipt if required. Native offline app: all your content available anytime, anywhere.
But Yonder has many advantages for document managers too: Smart workflows: Revision- and document-specific workflows enable authorized users to trigger, discuss, check and approve changes effortlessly in fully-integrated solution. Automate manufacturer revisions: Manuals from Airbus, Boeing, Embraer and other OEMs can be imported and revised automatically — even when they’ve been customized by the operator. Compliance connector: Content can be linked with the underlying regulations and standards (FAA, IOSA, EASA, etc.). That way, a workflow is automatically triggered whenever these change, ensuring full compliance by customers at all times.
