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ALMOOSA Hospital June 2012 - Issue No.9

“Almoosa General Hospital”

Received the JCI Reaccreditation again

Al-Moosa Hospital Celebrates with its nurses the International Nursing Day

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‫ﻣﺆﺗﻤﺮ ﺩﻭﻟﻲ ﻳﻠﻔﺖ ﺍﻟﻨﻈﺮ ﻟﻸﺣﺴﺎﺀ‬ ‫ﻛﻮﺟﻬﺔ ﻭﺍﻋﺪﺓ ﻋﻠﻰ ﺃﺟﻨﺪﺓ ﺍﻟﻤﺆﺗﻤﺮﺍﺕ ﺍﻟﻄﺒﻴﺔ ﻭﺍﻟﺪﻭﻟﻴﺔ‬

‫ﻣﺴﺘﺸﻔﻰ ﺍﻟﻤﻮﺳﻰ ﺍﻟﻌﺎﻡ ﻳﻨﻈﻢ‬

‫ﺍﻟﻤﺆﺗﻤﺮ ﺍﻟﺪﻭﻟﻲ ﺍﻷﻭﻝ ﻟﻺﺻﺎﺑﺎﺕ ﻭﺍﻟﺤﻮﺍﺩﺙ‬

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ALMOOSA Hospital June 2012 - Issue No.9

“Almoosa General Hospital”

Received the JCI Reaccreditation again

Issue Cover

  

  

ALMOOSA Hospital June 2012 Issue No9

Al-Ahsa

Email: magazine@almoosahospital.com.sa

Al-Moosa Hospital Celebrates with its nurses the International Nursing Day

In this issue

Published by: Al Moosa General Hospital

9 The ninth Issue in June 2012 Second year.

6 Al-Moosa General Hospital

Special file

P. o. Box 1519 Zip code 31982 Tel.: +966 3 5307000 Fax :+966 3 5304440

Contents

General Manager Abdalaziz Abdulah Almoosa General Supervisor Malik Abdalaziz Almoosa Editing Director Ahmed Algohary Design & production of Tareq Mahmoud

"Al-Moosa" in collaboration with Ministry of Health and Saudi Emergency Medicine organized: The International Poly Trauma Conference to draw attention to Al-Ahsa as a promising destination on the international conferences agenda

is accredited by JCI for the second time

2012 ‫ ﻣﺎﻳﻮ‬16 - 15 ‫ﺍﻷﺣﺴﺎﺀ‬

10 Al-Moosa Hospital Celebrates with its nurses the International Nursing Day

12 INTERNATIONAL POLY TRAUMA CONFERENCE

The Top 5 Must-Have Professional Development Books

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Al Moosa Mission

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Editorial

the appearance of this issue, what we›ve been planning for during the last months has come With to light. Praise to Allah and due to the collaborative efforts of all employees, Al-Moosa Gen. Hospital has gained, for the second time in a row, the Reaccreditation for the Joint Commission International

Accreditation whichfocusesfundamentally in the patient safety aspects and quality of care that the hospital has to offer to its patient.

Furthermore, Al-Moosa Gen. Hospital along with its partners from King Faisl University, Saudi Emergency Medicine society and Al-Ahsa Chamber of Commerce succeeded in organizing the first International Poly Trauma Conference under a generous sponsorship from His Highness Prince Bader bin Jalawi, the governor of Al-Ahsa.

The conference had 50 national and international speakers from different specialties, and it was attended by more than 500 participants from different specialties and sectors.

The success the hospital has achieved in organizing this essential international conference came to show and ensure the fact that the hospital›s role and philosophy towards Al-Ahsa community is very effective. The latest announced statistics declare that loses of poly trauma and accidents result in the death of a person and the injuries of four each hour. Thus, it was necessary to take the initiative which aimed to gather all the efforts trying to increase the enlightenment and awareness of the dangers and loses due to accidents.

We also hope this conference opens the door towards the improvement of the therapeutic side especially for accidents and emergency patients. We wish that the conference participants have got out with valuable knowledge and effective techniques to be used in diagnosing and saving souls at critical moments.

The hospital is taking significant strides towards development, well-planned expansion, adding new specialties and services and hiring very experienced consultants w. We›ve added the specialty of Retina Surgery to be the only hospital offering this service in the region. With this the hospital covered the major 4 sub-specialties in the Ophthalmology Department (Pediatric Ophthalmology –Cornea and refractive surgery – vetro-Retina – Glaucoma). In addition, we’ve added a new service withinthe dermatology and plastic surgey unit which is the hair transplant.Additionally,we opened a new clinic in the housing compound related tothe project of establishing the National Guard housing in whichwill enable us to offer our services to more than four thousand workers in that construction site .

We are currently making the final arrangements for running the Polyclinics in the Industrial City in Al-Oyoun City. I really want to grab the opportunity to thank the people working in the Saudi Industrial Property Authority for their trust which they gave us by assigning the task of operating and managing the polyclinics to Al-Moosa Gen. Hospital.

Our reader, between your hands is the 9th issue of Al-Moosa Mission. It is a special issue to celebrate and cover international poly trauma conference in addition to the significant medical reports it includes. We tried to consider manytopics related to family health in general, with an emphasis in information and advices about fasting and its benefits on the occasion of the blessed month of Ramadan.

Happy Ramadan and mayAllah bless you all.

Malek Abdulaziz Al-Moosa Executive Manager

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Al Moosa Mission

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Al Moosa News

“Almoosa General Hospital” Received the JCI Reaccreditation again Gen. Hospital in Al-Hasa has announced that it has been accredited the certificate of the international health care quality standards for patient care and organization management by the Joint Commission International (JCI) for the second time within three years which is regarded as a commitment from Al-Moosa Hospital to apply the international quality

Al -Moosa

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Al Moosa Mission

standards for patient care and safety.

Al-Moosa, the Executive Manager of the hospital, mentioned that the accreditation of «Al-Moosa» from a unique and reliable international organization like JCI is considered as a renewal of trust of what is adopted and applied by the hospital regarding the medical and professional practices. It is considered as a confession of the superior

Malek

standards of the therapeutic services offered to patients whereas the hospital pays attention to prepare a therapeutic environment with integrated services. Meanwhile, Dr. Mahmoud Mustafa, Al-Moosa Hospital Medical Director, expressed the pride and honor felt by all doctors and staff working in the hospital to get this international certificate for the second time within three years. In fact, the Joint Commission International (JCI) for accrediting the healthcare organizations was established in 1997 as a division of Joint Commission

Resources (JCR) which is considered as a private, not-for-profit of the Joint Commission.

Its main mission is to improve the quality of patient care by assisting international health care organizations, public health agencies, health ministries and others evaluate, improve and demonstrate the quality of patient care and enhance patient safety in more than 80 countries. accreditation certificate given by Joint Commission International for accrediting the health care organizations is

The

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Al Moosa News

regarded as one of the most desired and important certificates the health organizations seek because of the evaluation process which includes all the sides such as the admission and recharge of the patient in addition to the

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Al Moosa Mission

administrative procedures that have to follow the international standards applied in the best hospitals all over the world. is noteworthy that Al-Moosa General Hospital General Manager Sheikh

It

Abdulaziz bin Abdullah Al-Moosa has welcomed the members of the commission and a number of doctors and hospital heads of departments to his farm ÂŤAl-RawdhaÂť after the announcement of the result by the commission and the

renewal of the hospital›s accreditation because of the conformity of Al-Moosa General Hospital standards with American Hospitals standards.

The commission members showed their gratitude and thankfulness for the hospitality.

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Al Moosa News

Al-Moosa Hospital Celebrates with its

Gen. Hospital celebrated the International Nursing Day on May 10 on Al-Rawdha Farm. The celebration was honored by the presence of the Executive Manager Malek Al-Moosa, Nursing Director Turkieh Batarneh, and a number of doctors from different departments led by Consultant General & Laparoscopic Surgery Dr. Saieed Abdelbaqy the head of the hospital›s surgery departments. Malek

Al-Moosa

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Al Moosa Mission

Al-Moosa delivered his speech congratulating the nurses with their day and encouraging them to exert more effort and offer the best quality at work. Then the Nursing Director Turkieh Batarneh made her speech talking about the first two nurses in history Rufaidah bint Saad and Florence Nightingale. Meanwhile, the new nurses took the oath to exert the best effort to save the patient›s life at the first place. The second part of

nurses the International Nursing Day

the celebration included a show presented by the hospital›s nurses as the Filipino nurses offered a folklore show reflecting their country›s culture. The Indian nurses offered a similar show; however, the Pauteem Show has largely won the admiration and interaction of the audience.

The celebration ended by Business Development and Marketing Manager Mohamed Eid speech in which he urged the nurses on more giving.

After that the heads of nursing departments in the hospital gave speeches thanking the Executive Manager Mr. Malek Al-Moosa and the Nursing Director Turkieh Batarneh. At the end, the audience was invited to have dinner and take commemorative photos with the executive manager and hospital›s leaders with tremendously happy moments spread over the celebration of that day.

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Special file

Special file

JCIA

"Al-Moosa" in collaboration with Ministry of Health and Saudi Emergency Medicine organized: The International Poly Trauma Conference to draw attention to Al-Ahsa as a promising destination on the international conferences agenda

Ahmed Al Gohary – Al Ahsa Photographed by: Mohamed Al Abdy

activities of the International Poly Trauma Conference organized by Al-Moosa Gen. Hospital in cooperation with Saudi Ministry of Health and Al-Ahsa Chamber of Commerce ended early last month. The two-day-session conference witnessed more than 350 international and national participants including surgeons, emergency and accidents departments› staff, nurses, technicians and paramedics from general and private health organizations.

Dr. Abdul Mohsen Al-Molhem, the Manager of Health Affairs and on behalf of Al-Ahsa Governor Prince Bader Mohamed bin Jalawi, attended the conference activities› opening showing that the conference has succeeded in achieving its objectives which mainly included the identification of surgical updates, using technology to handle poly trauma accidents since they took place through transferring the patient to a therapeutic destination, before, during and after surgical intervention. This happened during the meeting of the elite of experts and specialists in different national and international medical fields.

On the other hand, the Executive Manager of Al-Moosa Gen. Hospital and the president of conference Malek Al-Mousa announced that the conference has contributed to the identification of the new surgical trends and procedures to deal with the poly trauma during and after the accident.

The

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INTERNATIONAL POLY TRAUMA CONFERENCE

Special file

Dr. Thomas Collins

Dr. Abdulmohsen Al-Melhem

Malek Al-Moosa

President of the Royal College of Surgeons in Ireland - Bahrain branch

Director of Health Affairs in Al Ahsa

President of the Conference

Post distinctive international speakers, the presence of a large community health doctors in the region

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mentioned that the official and international reports and statistics ensure that the Kingdom of Saudi Arabia occupies an advanced rank and records very high percentage in poly trauma and injuries resulting from accidents. This emphasizes on the necessity and importance of paying attention to this issue commensurate with the size of the huge human and materialistic loses. Statistics showed that more than two million accidents took place in the kingdom during the last five years resulting in 30,000 deaths and more than 170,000 injuries. Moreover, traffic accidents in the kingdom lead to a death and 4 injuries every hour. The accidents annual cost is up to 14 billion Saudi Riyal and is expected to reach 19 billion SR in 2014. Some experts› estimates are up to 23 billion SR in 2019. This made us incredibly eager and motivated to execute this conference.

Malek Al-Moosa

INTERNATIONAL POLY TRAUMA CONFERENCE

Special file

Chief of the Neurosurgery Department, Ege University, Faculty of Medicine Izmir, Turkey, Formal President of the Turkish neurosurgical society, president of spinal column society

Consultant General &Vascular Surgery Clinical Senior Lecturer Royal College of Surgeons in Ireland, Medical University of Bahrain King Hamad University Hospital

1. In what way do you participate in the Poly Trauma Conference?

Dr. Mehmet Zileli

I am a speaker in the conference with four sessions as follows : • Pre-hospital and Emergency Trauma management • Upper Cervical Spine Injury • Controversies in management of cervical facet fractures • Management of sub axial cervical trauma

2. Is this your first time to come to Al Hasa or Saudi Arabia?

Yes, it is the first time to be in Saudi Arabia or Al Hasa It is the same as I expected because I got an idea from Dr. Osama.

3. What do you think of the main topic of the conference «Poly Trauma» ?

I think it is a very important topic and become more and more interesting major for the specialists.

The most important thing happened in this conference is to gather all the experts from all the different subspecialties under one roof.

Sometimes, we forget how to handle the simple trauma, so it is very important to refresh our information about the other subspecialties.

4. If we do the conference yearly, would you accept our invitation again?

1. In what way do participate in the Poly Trauma Conference?

I am a speaker in the conference with one session about the extremity vascular trauma

Dr.Asad Jawad

2. Is this the first time to come to Al Hasa or Saudi Arabia?

First time in Al Hasa, but I came to Saudi Arabia for Omra once before.

I am very impressed with the nature and the culture of the city.

3. Can you evaluate the main topic of the conference « poly Trauma» ?

The conference is beyond my expectation. It is very well-organized handling a very important topic worldwide.

4. If we do the conference yearly, did you accept our invitation again?

I will accept the invitation anytime , and I think it will be a cooperation between your hospital and our RCSI in Bahrain

5. Can you leave a small massage to our Hospital Management?

Well-done and keep up the good job

Yes, I will accept the invitation again.

5. Can you leave a small massage to our Hospital Management?

It is a very important topic, but some lectures are highly qualified. The audience is not at the same level or category. So the benefit from the lectures is not the same If you do the conference every year, you will learn how to correct your way according to the experience you get, like what happened with us in Spine conference in Turkey.

It is so important also to take feedback from the attendees about the conference. Every year you will correct your way according to the analysis questionnaires.

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INTERNATIONAL POLY TRAUMA CONFERENCE

Special file

Senior orthopedic consultant Hip and Knee Minimally invasive surgeries (MIS) Germany Working as a consultant in Bahrain .

Prof. And Deputy Head Department of Trauma and Orthopedic Surgery Unfallkrankenhaus–Berlin

1. In what way do participate in the Poly Trauma Conference?

1. In what way do participate in the Poly Trauma Conference?

I am a speaker in the conference with one session about Cons and Pros of different Hip Approaches including MIS Techniques.

Dr. Heinz Rottinger

2. Is this the first time to come to Al Hasa or Saudi Arabia?

First time to come to Al Hasa. It is a huge city, very close to Bahrain, very nice and green.

I›m surprised as if it is the biggest oasis of the world.

Dr. Michael Wich

I am a speaker in the conference with three sessions as follows : - German Pre-clinical treatment and transportation of poly traumatized patients.

- Damage control orthopedics treatment algorithm - Case presentation of poly traumatized patient with astonishing rehab outcome

2. Is this the first time to come to Al Hasa or Saudi Arabia?

3. Can you evaluate the main topic of the conference “poly

Trauma”?

I am deeply impressed; lots of highly qualified experts are in one place. The hospital organizes the conference in a very professional way. It was a very warm and friendly atmosphere.

4. If we do the conference yearly, did you accept our invitation again?

I will accept your invitation

5. Can you leave a small massage to our Hospital Management?

It is a good starting. Thank you so much for your hospitality and I appreciate it. I am very proud to be here.

Yes, it is the first time. – Very friendly people, I feel very happy because all are taking care of me.

3. Can you evaluate the main topic of the conference « poly Trauma» ?

Trauma is a cause of death in the Gulf area. It is the responsibility for all health care sectors to try to minimize the number of accidents.

Death rate due to road accidents in Saudi Arabia is very high. We – in Germany – make a huge improvement since we started to focus on this issue. In 1970, the death rate was 20.000 people died, but the last rate for 2011 is only 3500 imagine!!!

4. If we do the conference yearly, did you accept our invitation again?

I will accept the invitation

5. Can you leave a small massage to our Hospital Management?

You are in the right way. Trauma is a big topic to be continued. In your expansion, you may open your specialized center for Trauma.

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INTERNATIONAL POLY TRAUMA CONFERENCE

Special file

Associate Professor of Surgery Associate Professor of Anesthesiology Division Chief of Trauma/Critical Care/Burns Upstate Medical University/VA Medical Center, Syracuse, NY

Assistant Professor, Departments of Urology and Radiation Oncology-Upstate Medical University/VA Medical Center, Syracuse, NY

1. In what way do participate in the Poly Trauma Conference?

1. In what way do participate in the Poly Trauma Conference?

I am a speaker in the conference with four sessions as follows : • Initial assessment of the trauma victims: the standards.

• Thoracic trauma and traumatic Arrest

Dr. Mustafa Hassan

I am a speaker in the conference with two sessions as follows : • Radiological Identification of GU Trauma • General urological trauma care

Dr. Oleg Shapiro 2. Is this the first time to come to Al Hasa or Saudi Arabia?

First time in Al Hasa, but I came for Hajj before.

I saw Al Hasa as a very progressive and more open than I expected with very big population.

2. Is this the first time to come to Al Hasa or Saudi Arabia?

It is the first time in Saudi Arabia.

I am very impressed from the people because they are very friendly.

3. Can you evaluate the main topic of the conference “poly Trauma”?

3. Can you evaluate the main topic of the conference « poly Trauma» ?

The conference main topic is very big, and it covered the most important traumas’ issues in a very professional way.

The topic is essential in this region. Prevention of accidents is a very important topic to be discussed in the Saudi society.

4. If we do the conference yearly, did you accept our invitation again?

4. If we do the conference yearly, did you accept our invitation again?

Yes, sure I will come again

Sure, I will come again.

5. Can you leave a small massage to our Hospital Management?

5. Can you leave a small massage to our Hospital Management?

You are on the right way – I appreciate all the good work done here – proceed to have your “Trauma Center”

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I think great job has been done in such an organized conference because it is a very important field which needs to be covered.

INTERNATIONAL POLY TRAUMA CONFERENCE

Special file

Prof. & chairman of Plastic Surgery & Director of Zagazig University Hand & Microsurgery Center President of the ESPRS President of the Egyptian Group for Hand & Microsurgery (Egyptian Society of Surgeon)

Orthopedic Traumatology Germany Working as a consultant in Bahrain

1. In what way do participate in the Poly Trauma Conference?

1. In what way do participate in the Poly Trauma Conference?

Dr. Sobhi Ahmed Hweidi

I am a speaker in the conference with three sessions as follows : • Modern trends in the management of peripheral nerve injuries.

• Reconstruction of major traumatic scalp and skull defects.

• Reconstructive of Major lower limb defects in trauma patients.

2. Is this the first time to come to Al Hasa or Saudi Arabia?

First time in Al Hasa, but I came several times to Saudi Arabia.

3. Can you evaluate the main topic of the conference» poly Trauma»?

Now there are huge improvements in the treatment of trauma patients.

This field is very vital and can change the life of many people who still suffer from terrible accidents.

4. If we do the conference yearly, did you accept our invitation again?

Inshallah

5. Can you leave a small massage to our Hospital Management?

I congratulate the hospital management for this tremendous achievement on international base. The management is caring about the medical education and training more than the financial aspects. I wish for them all the luck.

I am a speaker in the conference with one session about the Rotator cuff tear of shoulder as it isn›t often diagnosed in poly trauma.

Dr. Steffen Haug

2. Is this the first time to come to Al Hasa or Saudi Arabia?

First time in Saudi Arabia & Al Hasa

3. Can you evaluate the main topic of the conference «poly Trauma»?

Such a conference is hard to be organized especially when you gather all these international speakers together in only a two-day event. So, it is a big achievement.

In Germany we are studying and analyzing every accident in order to know what the cause of the accident is and how to prevent it. After that we educate people on how to deal with these events. Since the accidents in Saudi Arabia are among the young people, so the most important issues are to start giving awareness to the young ones at schools.

4. If we do the conference yearly, did you accept our invitation again?

I will accept the invitation. May be next time you will make a conference especially for orthopedic.

5. Can you leave a small massage to our Hospital Management?

Go on. Don’t stop. It is a very important conference. We must get the influence on the public to show them how danger the accidents are and how to prevent them by giving instructions to our people in our society.

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INTERNATIONAL POLY TRAUMA CONFERENCE

Special file

President of the RCSI (Royal College of Surgeons in Ireland) Medical University of Bahrain

Associate consultant Emergency Medicine King Fahd Specialist Hospital Dammam

1. In what way do participate in the Poly Trauma Conference?

1. In what way do participate in the Poly Trauma Conference?

Mr. Thomas Collines

I am not a speaker, but I am the Dean of the RCSI in Bahrain. We are interested in the social scientist to improve the health care issues and prevention of diseases.

In Bahrain for Example, we are fighting diabetes. Bahrain is the 4th highest country in the world suffering from diabetes.

Our target is to build a relationship between us and the hospitals in your region

2. Is this the first time to come to Al Hasa or Saudi Arabia?

I came to Riyadh before in Nov 2011, but it is my first time in Al Hasa.

It is a very beautiful city.

3. Can you evaluate the main topic of the conference «poly Trauma»?

It is an important topic

I am a speaker in the conference with one session about the ultrasound guided Trauma resuscitation FAST & beyond in Trauma Management.

Dr. FaizahAl Talaq

2. Is this the first time to come to Al Hasa or Saudi Arabia?

Sure not , I am a Saudi citizen, I live in Dammam and I love to come to Al Hasa

3. Can you evaluate the main topic of the conference «poly Trauma»?

It is a very big and important topic. We need lots of qualified trauma Centers all over the kingdom to handle the increase of car accidents.

Till now there is a lack in this area even from the governmental side.

I hope that special interest will be given to this field.

4. If we do the conference yearly, did you accept our invitation again?

Sure, thank you.

4. If we do the conference yearly, did you accept our invitation again?

I will be delighted to accept your invitation , and also, I will invite your management to come to the CSRS in Bahrain

5. Can you leave a small massage to our Hospital Management?

It is a remarkable job – wide range from international speakers.

Congratulation for everybody sharing in this event. I really appreciate that.

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5. Can you leave a small massage to our Hospital Management?

Thanks for the management to organize an international conference.

It is the first time I saw a private hospital making such a thing. Amazing performance from all

INTERNATIONAL POLY TRAUMA CONFERENCE

TOP 5

The Top 5 Must-Have Professional Development Books , If you›re just starting to build your professional development library, the following ten books are essentials. These are considered the «classics». They are the most widely referenced in business because they offer timeless advice in an engaging way. Check out this list : Fish! A Remarkable Way to Boost Morale and Improve Results, By Stephen C. Lundin, Harry Paul, and John Christensen

If you›ve ever been to Seattle›s Pike Place Market, you probably remember the fish throwers - those energetic guys tossing stinky fish around, wearing big smiles and loving every minute of it. This book explores the secrets that keep these guys motivated, even in less than pleasant circumstances. It›s written as a parable, using fictional characters, but it›s based on a documentary that interviewed some of the fish throwers. I watched this documentary about 7 years ago and I still remember the wonderful, simple advice these guys shared. None of the information offered is «mind blowing» but it›s very easy to understand and it›s very relatable. This book will motivate you to keep a bright attitude and learn to truly enjoy your work.

From Good to Great: Why Some Companies Make the Leap...and Others Don›t, By Jim Collins

This book is a high-level analysis of what makes a business successful. Looking at 11 «great» companies, the author evaluates what is necessary to take a business from average to outstanding. This book is often referred to by top level executives, as Jim Collins has built a reputation for in-depth research and analysis. Even if you›re not a business owner or CEO, the information here is valuable for understanding the «big picture» of how companies work. It›s also a great tool for conversing with executives. Being familiar with these concepts can help you demonstrate your commitment to the success of your company.

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Al Moosa Mission

Awaken the Giant Within: How to Take Immediate Control of Your Mental, Emotional, Physical and Financial Destiny, By Anthony Robbins

This book is one of his most powerful and popular works.. While I wouldn›t say the concepts are entirely «new,» he does put a refreshing spin on them. If you›re not a fan of «self-help» you may find it a bit cheesy, but give it a chance if you›re looking for a little boost of self-confidence. The techniques explored here mostly have to do with changing your internal perceptions and the way you speak to yourself.

If you›re looking to make some serious personal change, Tony Robbins can really help you get moving. He has a very conversational style and, if you have a long road trip coming up, grab the book on CD. It›s fun to hear him shouting through the stereo to change your life.

Who Moved My Cheese? An Amazing Way to Deal with Change in Your Work and in Your Life, By Spencer Johnson and Kenneth Blanchard

Ok, I›ll be honest here: this one is a classic, but it›s a little silly. The authors use a parable to explain how adapting to change is necessary for survival. Simple enough. But the story itself is about two mice (yes, mice) and two mouse-sized humans in a maze. You see what I mean? Silly.

But the book does an effective job demonstrating the importance of remaining flexible and letting go of fears. The book is short and very, very simple to read. Critics say it›s a little cheesy (sorry, I had to).

First, Break all the Rules: What the World›s Greatest Managers Do Differently, By Marcus Buckingham and Curt Coffman

I like any book that tells me to break rules! But this book is really about how to find and keep top notch employees. It›s about setting expectations, challenging complacency, discovering talents, and nurturing strengths. The book uses a lot of research to support the basic idea that everyone is unique and relationships must be customized.

Still, this is a great resource for anyone who supervises others or aspires to do so in the future 27