Solutions - Fall 2013

SOLUTIONS A Publication of the Center for Business Solutions at Albany Technical College

FALL 2013

Goodwill Industries of the Southern Rivers, Inc. Goodwill Career Center/Center for Business Solutions Partnership Provides Participants with Many Competitive Advantages

CBS Staff

MATT TRICE Vice President 430.3563

mtrice@albanytech.edu

VALERIE WILLIAMS Solutions Associate, Continuing Education 430.3867 vwilliams@albanytech.edu

STEVE EIDSON CEDT, PMP速 Solutions Associate, Instruction 430.6619 seidson@albanytech.edu

On the Cover:

GOODWILL INDUSTRIES Read about how Goodwill Career Center and the Center for Business Solutions are partnering to provide participants with many competitive advantages.

Solutions is published quarterly by the Center for Business Solutions at Albany Technical College. Albany Technical College is a unit of the Technical College System of Georgia.

PHOTO NOT AVAILABLE

JOHN KLEMM Solutions Associate, Logistics 430.3924

jklemm@albanytech.edu

YVONDRIA KELLOGG Solutions Assistant 430.6598 ykellogg@albanytech.edu

KIMBERLY CLARK Solutions Assistant 430.6616

kclark@albanytech.edu

Questions and comments relating to this publication or any of its contents may be addressed to Solutions, c/o Albany Technical College, 1704 S. Slappey Blvd., Albany, Georgia 31701, www.albanytech.edu.

Albany Technical College Board of Directors 2012-2013

BAKER COUNTY:

Kent Sanders

EARLY COUNTY:

Robert Chester

CALHOUN COUNTY:

Neil Lowe

LEE COUNTY:

Winston Oxford

CLAY COUNTY:

Carl Childs, Jr.

RANDOLPH COUNTY: Kuanita Murphy

DOUGHERTY Joe Austin COUNTY: Ben Barrow Virginia Parker, Chair Col. Hooks Betty White

TERRELL COUNTY:

Rhonda Gordon

Inside This Issue

8 A Note from Our President A Note from Our Vice President for CBS

11 4 5

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ATC PROGRAM STUDENT HIGHLIGHT: Carlyle Diaz 11 Health Information Technology Degree Graduate

EVENT SERVICES FEATURES

United Way of Southwest Georgia 6 General Dynamics, Inc. 7

COVER STORY

Goodwill Industries 8 Goodwill Career Center/Center for Business Solutions Partnership Provides Participants with Many Competitive Advantages

CBS PROGRAM HIGHLIGHT: Quality Assurance 12 High Performance Leadership Customer Contact Specialist

ATC PROGRAM FEATURES PROGRAM HIGHLIGHT: Health Information Technology 10

Continuing Education

The role of continuing education is to develop short courses, workshops, and seminars for professional development and personal enrichment.

Students who satisfactorily complete most career, professional and technical courses receive continuing education units (CEUs) documenting that their instruction has met nationally established standards in planning, designing, teaching and evaluating.

For more information, visit http://www.georgiaquickstart.org.

DOUGHERTY COUNTY CAMPUS 229.430.3500 RANDOLPH COUNTY LEARNING CENTER 229.732.5280 www.albanytech.edu

President’s Letter

ANOTHER SATISFIED TRAINING PARTNERSHIP The Center for Business Solutions (CBS) at Albany Technical College continues to have an impact on the Southwest Georgia community through various partnerships.

As you read in this edition of Solutions about the existing training partnership with Goodwill Industries of the Southern Rivers, you'll understand why CBS continues to satisfy the needs of many businesses and industries in our region.

Goodwill is an intricate part of the Southwest Georgia community and being able to provide them and each participant in their Career Center with invaluable training is commendable. This partnership of three programs is certain to grow into more opportunities between CBS and Goodwill and Albany Tech is pleased to be a part of this success.

Whether you are searching for ways to better train your employees, improve customer service, provide contract training, or simply offer continuing education courses to your staff members, CBS is here to partner with you in increasing your bottom line. Contact them today to explore all the options available to you and your business.

Sincerely,

Anthony O. Parker, Ph.D. President, Albany Technical College

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Voice of the Vice President

The Center for Business Solutions at Albany Technical College is your destination for workforce training. Whether it be offerings in our credit programs, continuing education units, or customized solutions specifically for your organization, we’re here to listen and meet your needs.

Please take a look through this issue of Solutions. Call us with any questions you may have and allow us to become an extension of your organization as we help you address workforce and organizational issues that affect your bottom line!

We’re here for You! Please visit our web page: http://cbs.albanytech.edu or email us at cbs@albanytech.edu or call us: 229-430-3563 and let’s begin a partnership!

Sincerely,

Matt Trice

Vice President, Center for Business Solutions

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Event Services ... Logistics Education Center United Way of Southwest Georgia Utilizes Logistics Auditorium for Training with Lunch Technology is an asset for any training facility, but with the technology options available through Albany Technical College’s Logistics Education Center Auditorium, the possibilities are endless.

Recently, the United Way of Southwest Georgia took advantage of the capabilities of the Auditorium for a training session for their organization.

LaKisha Bryant Bruce, CEO for United Way of Southwest Georgia, said the facility was great and allowed for the space and technology needed to complete their training.

A 76-chair facility offering technology features such as multiple cameras, cable, multiple large LCD screens, including stage four-set and four audience dropdowns, the Logistics Education Center is an ideal venue for both medium- to large-sized meetings and training sessions.

Many organizations are unaware this facility and many others at Albany Tech are available for rental. United Way of Southwest Georgia found the facility to fit their needs perfectly.

“Everyone loved the building and were excited to see that it could be used by an outside organization,” said LaKisha Bryant Bruce, CEO for United Way of Southwest Georgia.

Not only can a business or organization rent the facility, but catering services are also offered through Albany Tech’s Culinary Arts division at a reasonable cost. Representatives at Albany Tech’s Center for Business Solutions (CBS) can provide menu options to any organization or business wishing to utilize the facility. Although no stranger

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to what Albany Tech’s Culinary Arts department can do, Bruce was extremely impressed with the food provided for her training event.

“As usual, the Culinary Arts Department was fantastic; the food and service was impeccable,” said Bruce.

For more information on the Logistics Education Center Auditorium at Albany Tech or information on renting the facility for your organization or business’s next meeting or training session, contact the Center for Business Solutions at 229.430.3563.

"Everyone loved the building and were excited to see that it could be used by an outside organization."

- LaKisha Bryant Bruce CEO, United Way of Southwest Georgia

You can also find more info about the facility by visiting http://cbs. albanytech.edu and clicking on the “Event Services” link.

TECHNICAL SPECIFICATIONS:

"As usual, the Culinary Arts Department was fantastic; the food and service was impeccable."

• Multiple Cameras • DVP • Cable • VTC (Boardroom, K125, Kirkland) • WiFi • Podium with Microphone • Handheld Microphone • Lapel Microphone • LCD TV’s

AVAILABLE UPON REQUEST: • Laptop (LEC Auditorium) • PowerPoint Presentation Remote (One Shared)

Logistics Education Center EXECUTIVE BOARDROOM

LEC AUDITORIUM

The Executive Boardroom is ideal for any executive level meeting you may have for your business. Ideally designed not only for productive in-house meetings, but also for meetings with telecommunications.

The Logistics Education Center Auditorium is an ideal venue for a medium- to large-sized meetings. With access to multiple large LCD screens, everyone will see the bigger picture.

- LaKisha Bryant Bruce CEO, United Way of Southwest Georgia

FOR LEASING INFORMATION, CONTACT THE CENTER FOR BUSINESS SOLUTIONS AT 229.430.3563 OR VISIT THEM ON THE WEB AT ...

http://cbs.albanytech.edu

Event Services ... Kirkland Conference Center General Dynamics, Inc. Utilizes Kirkland Conference Center for Conference with Lunch A multi-purpose room that can be arranged to handle a banquet, large classroom setting, or even a theatre is what you'll find with Albany Tech's George M. Kirkland Conference Center.

A 4,000-square-foot facility, the Kirkland Conference Center can hold up to 600 people. The various floor arrangements in the facility are endless with partitions available and circular and rectangular tables.

In addition, the technology capabilities of the Auditorium are endless with multiple cameras, cable, podium with wired microphone, wireless microphones, and much more.

Recently, General Dynamics, Inc. utilized the facility for a conference with lunch. Ludovic (Bo) Baudoin d'Ajoux, Director of the Logistics Group at the Marine Corps Services/General Dynamics Information Technology division, said all attendees enjoyed the facility and they are receiving very positive feedback from using the facility.

"The support Albany Technical College provided in making our conference a success was second to none."

- Ludovic (Bo) Baudoin d'Ajoux Director, Logistics Group, Marine Corps Services/General Dynamics Information Technology

Kirkland Conference Center KIRKLAND CONFERENCE CENTER The Kirkland Conference Center is a multi-purpose room that can be arranged to handle a banquet, a large classroom setting or even a theatre.

"The support Albany Technical College provided in making our conference a success was second to none," said Baudoin d'Ajoux. "I extend my special thanks to Dr. Parker, as well as Matt Trice and his team for graciously hosting the event. The culinary and IT staff were always there ensuring all was in place on time and working," he added.

For more information on the Kirkland Conference Center at Albany Tech or information on renting the facility for your organization or business’s next meeting or training session, contact the Center for Business Solutions at 229.430.3563.

FOR LEASING INFORMATION, CONTACT THE CENTER FOR BUSINESS SOLUTIONS AT 229.430.3563 OR VISIT THEM ON THE WEB AT ...

http://cbs.albanytech.edu

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Goodwill of the Southern Rivers, Inc. Goodwill Career Center/Center for Business Solutions Partnership Provides Participants with Many Competitive Advantages

When Goodwill Industries of the Southern Rivers, Inc. began a training partnership with the Center for Business Solutions (CBS) at Albany Technical College, they had no idea just how many competitive advantages the training would offer their participants.

Through skills training classes such as ServSafe Food Handlers, National Retail Federation, and Spartan Custodial classes, all participants are more prepared than ever to enter the job search arena with a competitive advantage. The primary advantage is the National Certification in each area provided by the completion of these classes.

Not only has the collaboration enabled Goodwill to make their participants more marketable for competitive employment, but it has also allowed Goodwill’s placement services to help these individuals to not only become employed, but to be better able to retain their employment.

“This training has helped support and increase the success of our mission of connecting people with jobs,” said Crystal Askew, Mission Services Manager, Career Center, for Goodwill Industries of the Southern Rivers, Inc.

FORKLIFT CERTIFICATION

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Students demonstrate skill, safety and efficiency in operating a sit-down, counterbalance forklift. Certification is available to students who qualify.

COST: $100 HOURS: 8 CEUs: 0.80 TIME: 8:00am – 4:00pm CAMPUS: Albany DATE: Every Other

Saturday Please call EDP at 229-430-3563 to register for classes

"This training has helped support and increase the success of our mission of connecting people with jobs."

- Crystal Askew Mission Services Manager, Career Center, Goodwill Industries of the Southern Rivers, Inc.

With weekly visits from CBS staff to the Goodwill Career Center, everyday customers are able to get referrals to attend orientations.

to strengthen our partnership with Albany Tech,” said Askew. “The more variety we can offer our trainees/ customers, the better.”

Future training through Albany Tech’s CBS is definitely a possibility. Askew says that the Goodwill Career Center would love to be able to partner with CBS and offer the Forklift Certification to their customers in the future.

“We are always looking into adding some other skills training

Askew says the partnership with CBS has been a true success for all involved. With participants being able to leave with a Certificate from Albany Tech with Continuing Education, a national certificate for each class, and a certificate of completion from Goodwill, it’s a win-win situation for

everyone involved.

“At Goodwill, we are always looking for ways to strengthen our community and for ways of connecting participants with stable employment,” said Askew. “Through this partnership, we are able to truly give back and continue to assist those we work with to succeed. We thank Albany Tech for the opportunity and truly appreciate Albany Tech for being so open to partnering with us.”

DRIVER’S EDUCATION COURSES

This course is designed to meet the State Joshua's Law requirements. Classes consist of 30 hours of classroom instructions and six hours of supervised training.

We also offer One-on-One six hour Driver’s Education for the adult beginner.

COST: High School Students: $250 HOURS: 36 CEUs: 3.60

Other Adults: $275 CAMPUS: Albany DATE: As requested 9

Health Information Technology The Health Information Technology Program at Albany Tech prepares students for a career as a Health Information Technician and/or Medical Coding Specialist The Health Information Technology (HIT) program at Albany Technical College is designed to prepare students for a career as a Health Information Technician and/or Medical Coding Specialist. Both a diploma and a degree program are offered.

Victoria Mills, Instructor and Chair for the program says the HIT program prepares students for real work life

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scenarios. The students are prepared to work in a Health Information Management environment. The opportunities exist in a hospital setting, nursing home and outpatient setting.

Upon completion, the students are able to sit for a coding credentialing exam of their choice. The salary range would vary depending on the student’s certification.

For more information about the Health Information Technology program at Albany Tech, contact Victoria Mills at 229.430.2988 or email vmills@albanytech.edu. You can also visit Albany Tech’s website at www.albanytech.edu and click on the Health Information Technology sub-link under Areas of Study.

Student Highlight Carlyle Diaz Carlyle Diaz, a recent graduate who has become a Certified Professional Coder, is working full-time in the coding field.

He attributes his success in becoming a certified coder and a full-time employee to Albany Technical College and Health Information Coding diploma program.

Diaz says he is grateful to Ms. Mills and her strive to make sure students leave with the necessary knowledge to work in this field.

He feels that the knowledge that he gained at Albany Tech prepared him for the job he has received.

“I know there is no such thing as job security in this world, but getting into the health field seems to have a high demand. The reason I have my job now is because of the training I received from Ms. Mills and Albany Tech.�

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CBS Program Highlights Quality Assurance The Quality Assurance Specialist program acquaints the learner with the philosophy of Six Sigma and methodologies that will enable the student to utilize the skills to eliminate waste and improve efficiencies in the workplace. An emphasis will be made on a disciplined, data driven approach to work toward the elimination of defects across every business area. Course blends theoretical concepts and practical ideas from proven applications of the Six Sigma methodology and will help you understand a methodical approach to problem resolution and problem prevention. This program equips individuals to function as a member of a Six Sigma team in addition to their regular assigned duties. It will also prepare them to be able to sit for the Six Sigma Green Belt certification exam.

Training Highlight

The Quality Assurance Professional program acquaints the learner with additional tools and methodologies beyond the Green Belt level that will further enhance the skills previously acquired. The methodology

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used to accomplish this will be a project simulation where the tools are applied to data and circumstances. This will give the learner opportunity to practice the skills prior to applying them in a real life setting. This program equips individuals to function as the leader of a Six Sigma team in addition to their regular assigned duties.

It will also prepare them to be able to sit for the Six Sigma Black Belt certification exam.

High Performance Leadership This course will allow you to explore topics in leadership and practice proven leadership techniques. The topics covered will help you meet the challenges you will face as a leader in the 21st Century.

The purpose of this course is to enable participants to build basic leadership skills. The primary focus is how to accomplish goals effectively and efficiently through the use of proven leadership techniques. Participants will determine their personal or preferred leadership styles by completing a series of leadership self-assessments. Activities such as role-

plays, class discussions, case studies, and video presentations allow participants to determine individual leadership strengths and provide opportunities to model appropriate behaviors in the workplace.

Throughout the course, participants will develop a Leadership Action Plan to apply new skills that have been learned in the course. The principles taught in this course are appropriate for more traditional organizational structures, as well as team environments.

Customer Contact Specialist The Customer Contact Specialist Certificate prepares the individual for work in the business environment through training that equips the individual with the skills necessary to provide quality customer service through an understanding of the nature of business, customer service, and personal growth and development in the context of constant change. This certificate is completed entirely online and is imbedded in the Business Logistics Diploma and Associates degree programs.

City of Albany/Dougherty County Customer Service Training In 2008, CBS began a customer service training partnership with the City of Albany and Dougherty County. Through this partnership, dozens of employees, representing all departments from public works and public safety to solid waste and finance, have trained in business communications, computer skills, problem solving, crisis management, and even psychology. "One of the most important aspects of serving a customer is understanding their concerns," said Dr. Steve Eidson, Solutions Associate at CBS. "This requires truly listening to their problem and emphathizing with their feelings and then, logically handling the situation in a way that benefits the customer and your organization. The CCSS class teaches this lesson." Employees receive a Technical Certificate of Credit upon successful completion.

CDL Refresher Course

Staying aware of the latest equipment, communication upgrades, and state laws will help you get

back on the road or in a new job!

Keep your Georgia Commercial Driver’s License up-to-date with this week long refresher course. Relearn important Hazmat requirements and find out about changes to driving regulations and time allotments.

CDL Refresher Length: 40 hours

Cost: $450

For registration or scheduling information, contact us at 229.430.3563 or email cbs@albanytech.edu.

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Get more familiar with your iPad! iPad for Beginners Course $45 Offered the 1st Saturday of each month

Contact the Center for Business Solutions at Albany Technical College at 430-3563 or cbs@albanytech.edu for more information.

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ONLINE $15 DRIVER'S 0 EDUCATION The completion of this 30 hour driver education course will satisfy the classroom requirement of Joshua's Law. To be eligible for a Class D driver’s license the DDS will also require you to:

✔ be at least 16 years old your learner's license for 12 ✔ hold months and 1 day from its issuance ✔ pass an eye and a driving test a Georgia DDS Certificate of ✔ have Attendance form that is signed and notarized from your school

the Alcohol and Drug ✔have Awareness Program (ADAP) card

✔

have completed a cumulative total of at least forty (40) hours of other supervised driving experience, including at least six (6) hours at night

FIND OUT MORE INFO @ http://cbs.albanytech.edu (229) 430-3563 The Commercial Truck Driving certificate program provides the knowledge and hands-on training necessary to obtain a CDL in the State of Georgia and provides the opportunity to obtain employment in the Commercial Truck Driving industry. The length of the program is 8 weeks which includes the State Exam for the CDL. A person must be a minimum of 18 years of age to attend the program; and must be 21 years of age to drive outside the State of Georgia.

COST: $375 CAMPUS: Albany

DATE:

As requested

Please call EDP at 229-430-3563 to register for classes

1704 S. Slappey Blvd.

Albany, Georgia 31701

Dougherty County Campus: 229.430.3500 | Randolph County Learning Center: 229.732.5280 www.albanytech.edu As set forth in its student catalog, Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). The following person(s) has been designated to handle inquiries regarding the non-discrimination policies: Title IX Coordinator, Kathy Skates, Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524 and Section 504 Coordinator, Regina Watts, Special Needs Coordinator, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701, 229.430.2854 or rwatts@albanytech.edu.

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www.albanytech.edu

A Unit of the Technical College System of Georgia, Albany Technical College does not discriminate on the basis of race, color, national origin, gender, age, or disability.