Technically Speaking - Winter 2011 by Albany Technical College

Non-Profit Org. U.S. Postage PAID Permit No. 190 Albany, GA

1704 S. Slappey Blvd. Albany, Georgia 31701

Technically Speaking A Publication of the Economic Development Division of Albany Technical College | Winter 2011

Dougherty County Campus: 229.430.3500 | Randolph County Learning Center: 229.732.5280 www.albanytech.edu Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, disabled veteran, veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law). Inquiries should be addressed to Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524.

LS ean

ix Sigma

LEAN SIX SIGMA GREEN BELT TECHNICAL CERTIFICATE OF CREDIT

ATC LEAN SIX SIGMA For more information, contact Economic Development at 229.430.3563 or email edp@albanytech.edu

Find out how MCA, Interstate Warehouse Services, Mars Chocolate and Miller Coors are taking advantage of Lean Six Sigma training for employees to eliminate waste and increase productivity and profit.

Technically Speaking

Registration Form Economic Development Programs

EDP Staff

How to Register

Complete this form and either Phone: 229.430.3563 or 229.430.3593; FAX: 229.430.3591; MAIL: Albany Technical College, Attn: Economic Development Dept., 1704 S. Slappey Blvd., Albany, GA 31701; EMAIL: edp@albanytech.edu

Name ________________________________ Address _______________________________ City _____________ State ____ Zip __________ County ________________________________ On the Cover:

ELIMINATE WASTE AND INCREASE PRODUCTIVITY WITH LEAN SIX SIGMA FROM ALBANY TECH

Find out how MCA, Interstate Warehouse Services, Mars Chocolate and Miller Coors are taking advantage of Lean Six Sigma training for employees to eliminate waste and increase productivity and profit.

MATT TRICE Vice President 430.6618

mtrice@albanytech.edu

Questions and comments relating to this publication or any of its contents may be addressed to Technically Speaking, c/o Albany Technical College, 1704 S. Slappey Blvd., Albany, Georgia 31701, www.albanytech.edu. Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, disabled veteran, veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law). Inquiries should be addressed to the Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524.

Director 430.3593 gfrage@albanytech.edu

STEVE EIDSON Instructor 430.6619

seidson@albanytech.edu

Home Phone ____________________________ Business Phone __________________________ Fax __________________________________ Employer ______________________________ Employer Contact ________________________ Email ________________________________ Employer Address ________________________

VALERIE A. WILLIAMS Administrative Assistant 430.3867 vwlliams@albanytech.edu

Technically Speaking is published quarterly by the Economic Development Office of Albany Technical College. Albany Technical College is a unit of the Technical College System of Georgia.

GARY FRAGĂ&#x2030;

TORREY HOLMES Administrative Support Assistant 430-3563

tholmes@albanytech.edu

BRENDA BRYANT Administrative Secretary 430-3563

bbryant@albanytech.edu

DON REHBERG Testing Assistant 430.6612

drehberg@albanytech.edu

City ______________ State ____ Zip _________

COURSE NAME

DATE OF BIRTH AGE SEX CODE

RACE CODE SOCIAL SECURITY #

Last Grade SEX CODES RACE CODES Level 1. AMER INDIAN 4. HISPANIC Completed 1. MALE 2, ASIAN 5. WHITE 2. FEMALE 3. BLACK

Cancellation Policy You may cancel your reservation and reschedule up to three days prior to the workshop without penalty. Due to the limited notice, all cancellations less than three days in advance will not be refunded. To cancel your workshop reservation, you may:

FAX: EMAIL: PHONE:

229.430.3591 edp@albanytech.edu 229.430.3563

*by 9 a.m. within three days before the workshop. There will be no exceptions. No refunds will be made after a class begins.

DATE

LOCATION

FEE

Albany Technical College Board of Directors 2009-2010 DOUGHERTY COUNTY: Mark Davis Virginia Parker Col. Terence Reid Alfred Lott Joe Austin Traci Williams TERRELL COUNTY: Steve Highsmith LEE COUNTY: Jay Smith

EARLY COUNTY:

Robert Chester

BAKER COUNTY:

Kent Sanders

RANDOLPH COUNTY:

Walter Mattox, Board Chair

CALHOUN COUNTY:

Richard West

Continuing Education The role of continuing education is to develop short courses, workshops, and seminars for professional development and personal enrichment. Students who satisfactorily complete most career, professional and technical courses receive continuing education units (CEUs) documenting that their instruction has met nationally established standards in planning, designing, teaching and evaluating. For more information, visit http://www.georgiaquickstart.org.

DOUGHERTY COUNTY CAMPUS RANDOLPH COUNTY LEARNING CENTER www.albanytech.edu

229.430.3500 229.732.5280

Minimum Class Size Policy

We always strive to conduct all scheduled workshops; however, there may be times when registration numbers will require us to reschedule. We apologize for any inconvenience this may cause.

Method of payment:

q Check

q Cash

q Invoice (letter of request or purchase order required)

Charge My:

q Visa

q MasterCard

q Discover

q AmEx

Card # _____________________________________

Card Holder (Please Print) _________________________________________________________________ Authorized Signature _____________________________________________________________________ (for invoice requests and credit card payments)

Expiration Date: _____________________ Date: ______________________________

Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, disabled veteran, veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law). Inquiries should be addressed to the Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524.

Helping Outstanding Pupils Educationally

HOPE

Requirements Students who graduated from high school in the year 2000 and thereafter will be required to earn a “B” average in their core-curriculum subjects. Students must also graduate meeting the curriculum requirements in their program of study. Check with your high school guidance counselor for more information on the corecurriculum requirements. Please contact the financial aid office at the technical college you are planning to attend for information on tuition costs and residency determination. HOPE Scholarship Program 2082 East Exchange Place Suite 100 Tucker, Georgia 30084

The HOPE Scholarship is Georgia’s unique and nationally recognized program for helping its students succeed. Helping Outstanding Pupils Educationally (HOPE) is former Gov. Zell Miller’s educational program to reward students who have earned good grades by helping with the expense of continuing their education after they graduate from high school. HOPE may be used at public technical colleges and eligible public or private colleges and universities in Georgia. The program is funded by the Georgia Lottery for Education which began in 1993.

or diploma are eligible for a HOPE Grant regardless of high school graduation date or grade average. You may receive the Hope Grant for an unlimited number of programs that qualify under the guidelines. Full-time enrollment is not required, but you must be making satisfactory academic progress to maintain eligibility. You are not required to maintain a “B” average to renew your HOPE Grant.

HOPE Grant Awards The HOPE Grant covers tuition, HOPE-approved mandatory fees, and a book allowance of up to $100 per quarter.

How It Works

How to Apply

You may receive HOPE assistance if you enroll at an eligible Georgia public technical college. The HOPE Grant is awarded for study leading to a certificate or diploma. Many technical colleges offer two-year degree programs as well. The HOPE Scholarship is awarded to students in degree programs, who must meet different qualifications than students earning a certificate or diploma.

All HOPE applicants attending an eligible technical college must complete the Free Application for Federal Student Aid (FAFSA) or the HOPE Scholarship and Grant Application each year.

The HOPE Grant Georgia residents who are attending a Georgia public technical college to earn a certificate

These applications are available at any eligible Georgia public technical college. Ask the financial aid office at the technical college you plan to attend for the necessary application. A student may also apply for HOPE by completing an e-HOPE (online) application at www.gsfc.org/ hope/dsp.apphope.cfm

Technically Speaking

Winter 2011

Technically Speaking Speaking

Inside

This Issue

A Note from Our President A Note from Our EDP Vice President

4 5

CREDIT PROGRAMS

FEATURE STORY

ASSOCIATE DEGREE & DIPLOMA PROGRAMS: Business Logistics Management TECHNICAL CERTIFICATE OF CREDIT PROGRAMS: Certified Warehousing & Distribution Specialist Certified Manufacturing Specialist Certified Customer Service Specialist Supervisory Specialist Certificate Customer Contact Specialist Quality Assurance Specialist

LEAN SIX SIGMA FROM ALBANY TECH

BUSINESS & INDUSTRY SERVICES

CONTINUING EDUCATION

Computer Application Courses Electrical Contractors Continuing Education Course Emergency Medical Professional Recertification Courses Driver’s Education Forklift Operator Training CDL Refresher Course Online Continuing Education Real Estate Courses

Find out how MCA, Interstate Warehouse Services, Mars Chocolate and Miller Coors are taking advantage of Lean Six Sigma training for employees to eliminate waste and increase productivity and profit.

12/13

GEORGIA WORK READY CERTIFICATION Georgia Work Ready - Stand Out! Work Ready Connect Overview

ACT TESTING CENTER

HOPE GRANT

REGISTRATION FORM

President’s

Letter

Workforce Testing & Training

Empowering the Workforce of Southwest Georgia

Dear Friends and Supporters, Albany Technical College is growing in more ways than one. Not only are we expanding our academic programs and constructing new buildings to better serve our students and the community, we are adding specific programs to our Economic Development training for those workers who need to earn the certifications needed to enhance their job performance. Last summer marked an exciting time at Albany Tech as we began offering the Lean Six Sigma training to our manufacturers and industries. As the exclusive provider of Six Sigma in the Southwest Georgia region, I know this will be beneficial not only to our business and industry community, but the community as a whole to take advantage of. Besides being a credited program, one of the greatest advantages our students will have who enroll in the Six Sigma program, is the HOPE Grant eligibility. Through our partnership with The Quality Group in Atlanta, Albany Tech is able to offer our students the convenience of earning a green or black belt 90 percent online and only five days of in-the-classroom training needed. It is my hope our business and industry partners, as well as other community members, will read and learn more about our new Six Sigma program. Our Economic Development department is here to answer any questions about this new endeavor.

Not only is Six Sigma enhancing our Economic Development programs here at Albany Tech, but our Work Ready initiative continues to flourish. As you read the feature in this issue on Six Sigma and how this training has helped the industries mentioned increase productiviy and eliminate wast, think about how Six Sigma could help your business or industry. Our graduates at Albany Tech are encouraged to take the Work Ready assessment once they finish their program. This not only improves their hireability factor, but demonstrates and offers a guarantee to potential employers, they are indeed ready for the workplace. We challenge the Southwest Georgia community and the outlying regions we can serve with our new Six Sigma to take advantage of this incredible offering. With the same token, don’t forget about Work Ready when you are looking to improve the job performance of your employees. Our focus is your business, your employees, and providing topnotch training tailored to meet your needs. Sincerely,

What has been the impact of your training program on building the skill levels of your trainees? How skilled is your workforce in jobs that are critical to your success? ACT can help you answer these questions through corporate certification, a process which assesses the skills of your workforce at the level of the individual employee. We focus specifically on the skill sets your employees need to be competent at specific jobs within your company.

ACT Centers offers: n n n n

Skill-specific training through approximately 3,000 computer- based and Web-based courses developed by leading courseware providers. Workplace skills assessments. Computer-delivered certification and licensure tests for the trades and professions. Distance learning using the latest technology.

For businesses and organizations, using the ACT Center™ at Albany Tech will:

Anthony O. Parker

Technically Speaking

ACT

Center

n Enable you to deliver training locally or remotely with appropriate technology. n Provide on-demand learning opportunities for individuals or groups. n Allow convenient assessment of job applicant skills through ACT’s WorkKeys® system. Winter 2011

n n n n n n

Provide a facility with support staff and technology for training sessions. Offer backup to training done in-house. Provide training and assessment in one location. Save time and money since employees using individualized, self-paced courseware don’t waste time on material they already know. Provide a broader range and higher quality of training than many small-size and medium-size companies can usually afford. Keep you competitive with major corporations at a reasonable cost.

For professional organizations, using the ACT Center at Albany Tech will: n Offer you access to ACT’s extensive experience administering assessments for professional

2010 Winter 2011

n n n n

groups in many fields. Provide high-quality, valid, reliable assessments at an affordable cost. Provide state-of-the-art technology needed to deliver tests efficiently. Ensure confidentiality through the highly secure transmission of sensitive data. Provide training and assessment in one location. FOR INDIVIDUALS, USING THE ACT CENTER AT ALBANY TECH WILL: n Give you convenient access to programs to enhance your skills and career. n Provide a broader range and higher quality training than has been available before. n Enable you to keep your skills on the cutting edge at a reasonable cost. Learn more about ACT Centers by visiting http://www.act.org.

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On September 9, 2010, Governor Perdue announced Work Ready Connect – the newest member of the Work Ready family. To help Georgians understand this new tool, an overview and site walk-through is provided.

Work Ready Connect Overview

Voice of the

Vice President

Work Ready Connect – www.workreadyconnect.org – is designed to help you use your Work Ready Certificate9,to2010, find the best jobPerdue for yourannounced skills. It is offered exclusively to those On September Governor Work Ready Connect – who have earned Work Ready Certificates and can bring you a step closer to your next career opportunity. the newest member of the Work Ready family. To help Georgians understand

this new tool, an overview and site walk-through is provided.

On the website you can:  Build a personal profile that highlights your job skills, education and qualifications Connect jobs – www.workreadyconnect.org – is designed to help you use your Work Ready Work SeeReady recommended for your skill set to find the for yourthe skills. It is offered exclusively to those who have earned Certificate Search and apply forbest jobsjob throughout state Work Connect with Georgia employers seeking the best-possible candidate theiropportunity. jobs Ready Certificates and can bring you a step closer to your next for career

Programs That Fit Your Needs ... GUARANTEED!

How it works On the website you can: Any Georgian holding a Work Ready Certificate can create a customized profile showcasing • education, Build a personal profile that highlights your job skills, education their job skills and experience. The process is simple and takesand onlyqualifications minutes to • See jobs for skill setyour job profile and gain access to new career complete. Asrecommended you gain new skills, youyour can update opportunities. • Search and apply for jobs throughout the state

•

This issue of Technically Speaking focuses on our newest program offering in the Economic Development Division. The last issue introduced you to Lean Six Sigma here at Albany Technical College. The current issue delves deeper into the Program and provides you with some insight into our partnership with The Quality Group. We’ll also introduce you to some current participants in the program so that they can give you a firsthand testimony of how Lean Six Sigma is impacting them professionally in the workplace. Albany Technical College is committed to meeting the needs of our customers: You … The existing business and industry of Southwest Georgia! This program is a direct response to a need that our customers voiced and our dedication is to meeting those needs. We would be delighted to meet with you one-on-one to discuss how Lean Six Sigma can improve your bottom line and make you an efficient, world class organization. Call on us today!

Connect with Georgia employers seeking the best-possible candidate for their jobs

Work Ready Connect allows users to search for jobs among companies recognizing Work Ready and will provide recommended jobs based on your profile. And while using Work Ready How itdoes works Connect not guarantee you will be hired, it does help you stand out from the competition Any Georgian a Work Ready Certificate your can create a customized profile showcasing their by verifying yourholding core job skills and demonstrating commitment to success to potential education, job skills and experience. The process is simple and takes only minutes to complete. As employers.

you gain new skills, you can update your job profile and gain access to new career opportunities.

Benefits Work Ready Connect gives you a direct line to employers looking for people with your skill set. Work Ready Connect allows users to search for jobs among companies recognizing Work Ready And these job postings aren’t available to everyone – just those with the Work Ready Certificate and will provide recommended jobs basedyour on your while Ready Connect level sought by the company. Start building profileprofile. now toAnd stand out using in theWork job market.

does not guarantee you will be hired, it does help you stand out from the competition by verifying

your core job skills and demonstrating your commitment to success to potential employers.

Benefits Work Ready Connect gives you a direct line to employers looking for people with your skill set. And these job postings aren’t available to everyone – just those with the Work Ready Certificate level sought by the company. Start building your profile now to stand out in the job market.

Matt Trice Vice President Economic Development Programs

Be Work Ready Beginning February 1, 2011, Be Work Ready will provide a $200 incentive for those who use Work Ready skills gap training to improve their Work Ready Certificate level. This will be a one-time opportunity. Be Work Ready will no longer provide an incentive for earning the initial certificate. Job seekers have until January 31, 2011 to apply for a $100 incentive for earning their Work Ready Certificate.

Technically Speaking

Winter 2011

Technically Speaking

Certified Warehousing

and Distribution Specialist

COURSE DESCRIPTION: One objective of the Certified Warehousing and Distribution Specialist (CWDS) curriculum is to create a pool of skilled employees from which Georgia companies can draw as they staff their warehousing and distribution centers. A second objective is to provide training for employees currently employed in warehousing and distribution to prepare them for greater responsibility and growth in their careers. Skills taught in the courses are drawn from typical job skills requirements as determined by needs analyses and interviews with supervisors and managers of Georgiaâ&#x20AC;&#x2122;s leading edge warehousing and distribution operations. The curriculum consists of five courses, a warehousing and distribution center simulation, and a final assessment of knowledge and skills. The five courses include:. I. II. III. IV. V.

Working in the Warehousing Environment (DMM 154) Warehousing Workforce Skills (DMM 156) Warehousing and Distribution Process (DMM 158) Warehousing Technology Skills (DMM 160) Representative Warehousing Skills DMM 162

Diploma & Associate Degree In ...

Business Logistics

MANAGEMENT

PROGRAM DESCRIPTION:

Students learn all aspects of business logistics from material management and purchasing to master scheduling and product lifecycle management. The program combines core educational courses with specific occupational courses in the areas of customer service, supervision, operations management, supply chain management, and logistics.

Diploma Program

Degree Program

Credits required for graduation: 83-88

ESSENTIAL COURSES for DIPLOMA Program General Core Courses ENG 1010 Fundamentals of English I ENG 1012 Fundamentals of English II MAT 1013 Algebraic Concepts PSY 1010 Basic Psychology Occupational Courses

MKT 161 Service Industry Business Environment 2 MKT 162 Customer Contact Skills 6 MKT 163 Computer Skills for Customer Service 3 MKT 164 Business Skills for the Customer Service Environment 3 MKT 165 Personal Effectiveness in Customer Service 1 or MSD 112 Introduction to Business and Economics 5 MSD 156 Supervision in a Service Environment 5 MSD 2410 Change and Career Management 5 and MSD 101 Organizational Behavior 5 MSD 103 Leadership 5 MSD 107 Training and Performance Evaluation 5 SCM 100 Introduction to Supply Chain Mgmt 5 SCM 101 E-Commerce in Supply Chain Mgmt 5 SCM 102 Research & Case Studies in Supply Chain Mgmt 5 SCT 100 Introduction to Microcomputers 3 and Completion of one specialization is required. Certified Manufacturing Specialist (CMS2) AMF 152 Manufacturing Organizational Principles AMF 154 Manufacturing Workforce Skills AMF 156 Manufacturing Production Requirements AMF 158 Automated Manufacturing Skills AMF 160 Representative Manufacturing Skills Logistics Management (LGM2) LOG 100 Business Logistics LOG 101 Purchasing LOG 102 Materials Management LOG 103 Product Lifecycle Management Certified Warehousing & Distribution Specialist (CWD2) DMM 154 Working in the Warehousing Environment DMM 156 Warehousing and Workplace Practices DMM 158 Warehousing and Distribution Processes DMM 160 Core Technology Skills DMM 162 Warehousing Technology Skills

CREDITS 20 5 5 5 5 48

15 2 2 2 4 5 20 5 5 5 5 15 2 2 3 4 4

Credits required for graduation: 98

ESSENTIAL COURSES for DEGREE Program General Core Courses ENG 1101 Composition & Rhetoric ENG 1105 Technical Communications HUM 1101 Introduction to Humanities PSY 1101 Introduction to Psychology MAT 1111 College Algebra ECO 1101 Principles of Economics

CREDITS 30 5 5 5 5 5 5

Occupational Courses 68 LOG 100 Business Logistics 5 LOG 101 Purchasing 5 LOG 102 Materials Management 5 LOG 103 Product Lifecycle Management 5 MKT 161 Service Industry Business Environment 2 MKT 162 Customer Contact Skills 6 MKT 163 Computer Skills for Customer Service 3 MKT 164 Business Skills for the Customer Service Environment 3 MKT 165 Personal Effectiveness in Customer Service 1 or MSD 112 Introduction to Business and Economics 5 MSD 156 Supervision in a Service Environment 5 MSD 2410 Change and Career Management 5 and MSD 101 Organizational Behavior 5 MSD 103 Leadership 5 MSD 107 Training and Performance Evaluation 5 SCM 100 Introduction to Supply Chain Mgmt 5 SCM 101 E-Commerce in Supply Chain Mgmt 5 SCM 102 Research & Case Studies in Supply Chain Mgmt 5 SCT 100 Introduction to Microcomputers 3

Technically Speaking

Winter 2011

Anywhere! Anytime!

Extend Your Reach

ALBANY TECH

The Technical College System of Georgia has four unique certification programs that prepares Southwest Georgia’s workforce in the areas of customer service, manufacturing, distribution and supervision.

http://ed2go.com/albtech/

Designed by service-training professionals, the Certified Customer Service Specialist program provides an available work force for Georgia’s hospitality, retail and other service industries. Customer contact is vital to these operations.

Online Courses: • Comprehensive online course in a convenient six-week format • Expert instructors lead each course • Engaging Student discussion areas • New sessions starting monthly • Confirmation of completion awarded with passing scores

The Certified Manufacturing Specialist program is providing Georgia’s manufacturing businesses with qualified employees with strong foundational manufacturing skills. The newest specialist program provides a broad background of the manufacturing and distribution skills and methods. This program will allow Georgia industries to hire individuals with confidence and provide

Technically Speaking

Winter 2011

and we’ll get you there

Take your Continuing Education 2go: Through our partnership with Gatlin Education Services (GES), Albany Tech offers over 300 online courses in the many fields listed below. For a full listing of courses and costs, please visit our site at:

Accounting and Finance Business Computer Applications Design and Composition Health Care and Medical Language and Arts Law and Legal Personal Development Teaching and Education Technology Writing and Publishing

Going nowhere with your career Grab a ticket for success from

Winter 2011

a new level of skill and ingenuity to warehousing and distribution. The Supervisory Specialist Certificate program focuses on the skills needed to manage the work of others, including all aspects of management from hiring personnel, training and motivating others, and performance evaluations. Claim your ticket to success at Albany Tech and join the thousands of people who have found job satisfaction and advancement through certification. These programs are HOPE eligible for those who qualify.

Technically Speaking

L S

ean ix Sigma

CDL Refresher Course

Staying aware of the latest equipment, communication upgrades, and state laws will help you get

LEAN SIX SIGMA GREEN BELT TECHNICAL CERTIFICATE OF CREDIT

back on the road or in a new job! The Quality Assurance Specialist Technical Certificate of Credit program will acquaint the learner with the philosophy and methodologies that will enable the student to utilize the skills to eliminate waste and improve efficiencies in the workplace. This certificate will equip individuals to function as members of a Six Sigma team in addition to their regular assigned duties and will also prepare individuals to sit for the

Keep your Georgia Commercial Driverâ&#x20AC;&#x2122;s License up-to-date with this week long refresher course. Relearn important Hazmat requirements and find out about changes to driving regulations and time allotments.

Six Sigma Green Belt Certification Individuals desiring to enroll in this HOPE Grant eligible certificate program must apply for admission to Albany Technical College ($15.00 application fee), apply for Financial Aid through HOPE, and take the admission/ placement test. Transfer credit for ENG 101 or MATH 101 may be substituted for admissions testing.

CDL Refresher Length: 40 hours

Cost: $450

For registration or scheduling information, contact us at 229.430.3563 or email edp@albanytech.edu.

For more information, contact Economic Development at 229.430.3563 or email edp@albanytech.edu 8

Technically Speaking

Winter 2011

Technically Speaking

Forklift Operator Receive operator training in accordance with OSHA Standard 1910.178.

Customer Contact Specialist program

Training

This eight-hour program is for participants with prior operator training and fully covers the requirements to be an efficient and safe forklift operator. Subjects covered include: n n n n n n n n n n n

Customer Contact Specialist (CC11)

Operator competencies, including operating instructions, warnings, and precautions for the type of truck to be operated; Truck controls and instrumentation: where they are located, what they do, and how they work; Engine or motor operation; Steering and maneuvering; Attachments - operation and use limitations Vehicle capacity/stability Vehicle inspection and maintenance Refueling/recharging Operating limitations Operating environment (surface conditions, loads and their effects, load manipulation, stacking/unstacking, pedestrian traffic Other hazards where vehicle is operated (ramps/loading docks/closed environments, lack of ventilation, etc.)

The Customer Contact Specialist Certificate prepares the individual to provide quality customer service through an understanding of the nature of business, customer service, and personal growth and development in the context of constant change.

This course is eight (8) hours in length; three hours of classroom and the balance devoted to hands-on driving. Upon successful completion of the classroom and driving requirements, participants will be issued a certificate of training.

Classes will be held on the second and fourth Saturday from 8am-5pm. Cost is $100. Please call 229.430.3563 for information or to register for the class!

Through Albany Techâ&#x20AC;&#x2122;s partnership with Americaâ&#x20AC;&#x2122;s Best, we conveniently offer real estate education to you Online. Real estate license training, preparation for your state exam, and continuing education courses for your license renewals, all in a distance education format. These courses are approved by the Georgia Real Estate Commission.

REAL ESTATE

Required Courses:

COURSES

Technically Speaking

Winter 2011

MSD 112

Introduction to Business and Economics

MSD 156

Supervision in a Service Environment

MSD 2410

Change and Career Management

Winter 2011

Technically Speaking

Business & Industry Services

Deliver!

Design, Develop,

One of the primary strength of the Economic Development Programs (EDP) Division is the ability to design, develop, and deliver training that meets the specific needs of the client organization. These customized or contract training are developed using company-prescribed guidelines and delivered at a time and place that is convenient to the customer. Training may also take place at our 20,000-square-foot Manufacturing Technology Center, or in one of our networked computer labs. Whether at your place or ours, EDP instructors deliver the training you need when you need it. EDP can also provide the following: • • • • • • • • •

The Driver’s Education course is taught throughout the year at the various High Schools in Albany Tech’s Service Delivery Area (SDA) at various times. The course is designed to meet the State’s Joshua Law requirements. The classes consists of 30 hours of classroom instructions and six hours of supervised training. Albany Tech will award a Certificate of Completion. Contact Felix Oaks (Sonny) at 229.883.2929 for class schedules at the high schools, or email edp@albanytech.edu.

Lean Manufacturing Electronic and Instrumentation Leadership OSHA compliance package Strategic planning Team-building Customer service MS Office (2003 & 2007) Mechanical, electrical, HVAC, hydraulic, pneumatics skills training

We also offer One-on-One six-hour Driver’s Education for the adult beginner. Contact us at 229.430.3563 or email edp@albanytech.edu.

*and more* For more information, or to schedule training, please contact the Director of Business and Industry Services at 229-430-3593.

Winter 2011

Technically Speaking

EMT - Paramedic - MD - PA - RN - LPN - All Licensed Professionals

Special Introductory Offer - REGISTER NOW!

Continuing Education classes are available for anyone who is interested in expanding his or her horizons. From the high tech to just pure fun, participants in the continuing education classes will gain knowledge and skills in a non-threatening, comfortably paced learning environment. In order to conduct a class, a minimum of six students is required. As a result, our face-to-face continuing education classes are scheduled once we have registered the minimum number of students.

We offer convenient, affordable, one-stop Continuing Education. State of Georgia and National Registry Refresher Courses will fulfill all required State and Registry Recertification requirements. Classes meet once per week on Monday or Wednesday for 10 weeks. To schedule, call Gary Fragé at 229.430.3593 or Valerie Williams at 229.430.3563. For direct questions regarding classes, call Brian Suber at 229.430.3093.

EMERGENCY MEDICAL TECHNICIAN (EMT) BASIC (24 HOURS), EMT I (36 HOURS), PARAMEDIC I (48 HOURS) Any of these courses plus CPR, ACLS, PALS, PHTLS ... Length: 80 hours

Cost: $250

INDIVIDUAL RECERTIFICATION COURSES

RN, LPN, MD All Medical Professionals CPR: $50 (length: 4 hours, 8am-12pm) ACLS: $100 (length: 8 hours, 8am-5pm with a one hour lunch) PALS: $100 (length: 8 hours, 8am-5pm with a one hour lunch) PHTLS: $100 (8 hours, 8am-5pm with a one hour lunch) Each class will be one day per week on Monday or Wednesday

ALL CLASSES WILL BE HELD AT THE ALBANY TECHNICAL COLLEGE CHARLES B. GILLESPIE, M.D. CENTER FOR EMERGENCY RESPONDERS

8am-5pm in Room 112 All courses are taught by EMS instructors. Course Completion documents and cards will be given the last week of class. These same classes will be offered every quarter. Visit www.albanytech.edu for details. Click on “Areas of Study,” then “Paramedic Program” for dates and times.

Continuing Education

FACE-TO-FACE COMPUTER APPLICATION COURSES: These are eight-hour courses provided in two four-hour sessions at a low cost of $75 per course. WINDOWS ESSENTIALS MICROSOFT WORD FOR BEGINNERS MICROSOFT EXCEL FOR BEGINNERS MICROSOFT OUTLOOK FOR BEGINNERS ELECTRICAL CONTRACTOR’S COURSE: The electrical courses are scheuduled on an “as needed” basis, which is driven by the industry. They are designed to meet annual Continuing Education requirements for contractors and subcontractors. EMERGENCY MEDICAL PROFESSIONALS DRIVER’S EDUCATION FORKLIFT OPERATOR CDL REFRESHER COURSE ONLINE CONTINUING ED2GO REAL ESTATE COURSE

Technically Speaking

Winter 2011

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Eliminate Waste and Increase Productivity with LEAN SIX SIGMA from Albany Tech

The old cliché, “Less is more,” is true now more than ever, as the struggling economy forces manufacturers to drastically cut cost while maintaining a high quality product. Manufacturers, both large and small, are implementing a program called Lean Six Sigma to eliminate waste and increase productivity and profit. Until recently, southwest Georgia manufacturers who needed Lean Six Sigma training had no choice but to send employees on costly trips to Atlanta or other states where training was offered. “Lean Six Sigma is a vital part of our Continuous Process Improvement Program at the Maintenance Center Albany,” said Colonel Terrence Reid, the Commander of the Maintenance Center Albany. “One challenge to this program is the significant amount of training that is initially required. Past history of the training element required extensive travel, cost and time away from our normal task.” Colonel Terrence Reid, who also serves on the Albany Tech Board of Directors, encouraged Albany Technical College to implement a Lean Six Sigma Program closer to home. Within a few months of the base’s request, Albany Tech had partnered with Atlanta-based The Quality Group to offer two new programs in Lean Six Sigma. The partnership with The Quality Group allowed Albany Tech to offer a hybrid Lean Six Sigma program. “Students receive 40 hours of online instruction and two and a half days of inclass training, which was tailored to meet the needs of businesses in this region,” said ATC instructor, Dr. Steve Eidson. Albany Tech created two technical

“Students receive 40 hours of online instruction and two and a half days of in-class training, which was tailored to meet the needs of businesses in this region,” said ATC instructor, Dr. Steve Eidson. 12

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Spring 2010

certificates of credit (TCC) courses, including a Quality Assurance Specialist TCC and a Quality Assurance Professional TCC. At the specialist level, students earn a Green Belt in Lean Six Sigma. At the professional level, a Black Belt certification is earned. A student who completes the course can also sit for a national certification in Lean Six Sigma through the American Society of Quality. “We focus instruction on five steps to achieving Lean Six Sigma: define, measure, analyze, improve and control,” said Dr. Eidson. “These steps help manufacturers mass produce a product that will satisfy all customers without costly production errors.” Albany Tech is the first college in the State of Georgia to offer the program for credit. Plus, the course is free to students and employers. The HOPE Grant covers 100 percent of tuition. A portion of that tuition then goes to The Quality Group. “This program is a win-win for Albany Tech, The Quality Group and the student,” said Dr. Eidson. “This same certification can cost up to $6,000 elsewhere.” The Quality Group CEO, Rob Stewart, said Albany Tech is one of approximately 30 colleges across the country offering the company’s Lean Six Sigma program. “We like to partner with community and technical colleges, as well as universities,” said Stewart. “The partnership allows these institutions to deliver our company’s world-class work solutions to their communities. The learning modules can be adjusted to meet the needs of a customer.” Nine students completed Albany Tech’s

Winter 2011

first Quality Assurance Specialist program this summer. These students represented businesses, including Interstate Warehouse Services, Mars Chocolate North America and Miller Coors. Mike Clark, Operations Manager for Interstate Warehouse Services, said the course introduced new ways to improve production. “During the in-class instruction, we performed simulated exercises that really made me think about how our company can improve processes,” said Clark. “We discussed root causes for defects in our product and then worked towards eliminating those defects.” Clark also said many manufacturers are cutting back on employee training and workforce development to reduce budgets. But with the HOPE Grant covering the cost of this new program, employers can increase the skills of their workforce without breaking the bank. “This is an excellent opportunity to build the skills of our employees for free,” said Clark. The program is expected to grow as manufacturers, especially the Maintenance Center Albany, begin to send more employees to Albany Tech. “One of the goals developed in the implementation of our Lean Six Sigma program was to be self sustaining in every facet of our lean journey,” said Colonel Reid. “To achieve this goal in a timely manner, an accelerate training program is required. Albany Tech now provides us a local resource to facilitate this initiate. Albany Tech serves as one of our most dependable training resources.”

Technically Speaking

Eliminate Waste and Increase Productivity with LEAN SIX SIGMA from Albany Tech

Technically Speaking

Spring 2010

Winter 2011

Technically Speaking

EMT - Paramedic - MD - PA - RN - LPN - All Licensed Professionals

Special Introductory Offer - REGISTER NOW!

EMERGENCY MEDICAL TECHNICIAN (EMT) BASIC (24 HOURS), EMT I (36 HOURS), PARAMEDIC I (48 HOURS) Any of these courses plus CPR, ACLS, PALS, PHTLS ... Length: 80 hours

Cost: $250

INDIVIDUAL RECERTIFICATION COURSES

ALL CLASSES WILL BE HELD AT THE ALBANY TECHNICAL COLLEGE CHARLES B. GILLESPIE, M.D. CENTER FOR EMERGENCY RESPONDERS

Continuing Education

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Winter 2011

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Business & Industry Services

Deliver!

Design, Develop,

We also offer One-on-One six-hour Driver’s Education for the adult beginner. Contact us at 229.430.3563 or email edp@albanytech.edu.

*and more* For more information, or to schedule training, please contact the Director of Business and Industry Services at 229-430-3593.

Winter 2011

Technically Speaking

Forklift Operator Receive operator training in accordance with OSHA Standard 1910.178.

Customer Contact Specialist program

Training

Customer Contact Specialist (CC11)

Classes will be held on the second and fourth Saturday from 8am-5pm. Cost is $100. Please call 229.430.3563 for information or to register for the class!

REAL ESTATE

Required Courses:

COURSES

Technically Speaking

Winter 2011

MSD 112

Introduction to Business and Economics

MSD 156

Supervision in a Service Environment

MSD 2410

Change and Career Management

Winter 2011

Technically Speaking

L S

ean ix Sigma

CDL Refresher Course

Staying aware of the latest equipment, communication upgrades, and state laws will help you get

LEAN SIX SIGMA GREEN BELT TECHNICAL CERTIFICATE OF CREDIT

CDL Refresher Length: 40 hours

Cost: $450

For registration or scheduling information, contact us at 229.430.3563 or email edp@albanytech.edu.

For more information, contact Economic Development at 229.430.3563 or email edp@albanytech.edu 8

Technically Speaking

Winter 2011

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Anywhere! Anytime!

Extend Your Reach

ALBANY TECH

http://ed2go.com/albtech/

Technically Speaking

Winter 2011

and we’ll get you there

Going nowhere with your career Grab a ticket for success from

Winter 2011

Technically Speaking

Do You Want To Stand Out?

Certified Warhousing

Get Work Ready!

and Distribution Specialist

COURSE DESCRIPTION: One objective of the Certified Warehousing and Distribution Specialist (CWDS) curriculum is to create a pool of skilled employees from which Georgia companies can draw as they staff their warehousing and distribution centers. A second objective is to provide training for employees currently employed in warehousing and distribution to prepare them for greater responsibility and growth in their careers. Skills taught in the courses are drawn from typical job skills requirements as determined by needs analyses and interviews with supervisors and managers of Georgia’s leading edge warehousing and distribution operations. The curriculum consists of five courses, a warehousing and distribution center simulation, and a final assessment of knowledge and skills. The five courses include:. I. II. III. IV. V.

Work Ready Components

Diploma & Associate Degree In ...

Business Logistics

MANAGEMENT

PROGRAM DESCRIPTION:

Through its assessments, Certificate and skills gap training components, Work Ready guarantees workers have the talent necessary for existing jobs and the skill to master the innovative technologies tomorrow’s jobs will require.

Diploma Program

Degree Program

Credits required for graduation: 83-88

CREDITS 20 5 5 5 5 48

15 2 2 2 4 5 20 5 5 5 5 15 2 2 3 4 4

Credits required for graduation: 98

CREDITS 30 5 5 5 5 5 5

Assessment The Work Ready assessment is administered by ACT’s nationally accredited WorkKeys® system and measures both core skills and work habits. The Work Ready Certificate quantifies skills in two areas: • Core skills assessment measures skills in Applied Mathematics, Reading for Information and Locating Information, three skills that are highly important to the majority of jobs in the workplace • Work Habits assessment measures work-related attitudes

Technically Speaking

Winter 2011

and behaviors in areas that are trainable and coachable, such as carefulness, cooperation, discipline and drive Certificate The Work Ready Certificate is awarded based on the lowest score level earned in the three core skill assessment areas. Certificates are issued at four levels: • Platinum Level: Signifies an individual has scored at least a level of 6 in each of the three core areas and has the necessary skills for 99 percent of the jobs in the WorkKeys database • Gold Level: Signifies an individual has scored at least a level of 5 in each of the three core areas and has the necessary skills for 90 percent of the jobs in the WorkKeys database • Silver Level: Signifies an individual has scored at least a level 4 in each of the three core areas and has the nec-

Winter 2011

essary skills for 65 percent of the jobs in the WorkKeys database • Bronze Level: Signifies an individual has scored at least a level 3 in each of the three core areas and has the necessary skills for 35 percent of the jobs in the WorkKeys database Skills gap training The state’s network of technical colleges offer a variety of ways for you to improve your Work Ready skill level and develop a self-improvement plan to boost your Work Habits score.You can contact the Work Ready administrator at your local technical college to learn how to access free online skills gap training. Individualized instruction may also be provided at no charge through adult education centers located on the main or satellite campuses. For a small fee, you or your employer can access instructor-led training through your local technical college’s continuing education department.

Technically Speaking

Work Ready Connect Overview

Voice of the

Vice President

this new tool, an overview and site walk-through is provided.

Programs That Fit Your Needs ... GUARANTEED!

•

Connect with Georgia employers seeking the best-possible candidate for their jobs

you gain new skills, you can update your job profile and gain access to new career opportunities.

does not guarantee you will be hired, it does help you stand out from the competition by verifying

your core job skills and demonstrating your commitment to success to potential employers.

Matt Trice Vice President Economic Development Programs

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Winter 2011

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President’s

Letter

Workforce Testing & Training

Empowering the Workforce of Southwest Georgia

ACT Centers offers: n n n n

For businesses and organizations, using the ACT Center™ at Albany Tech will:

Anthony O. Parker

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ACT

Center

n n n n n n

For professional organizations, using the ACT Center at Albany Tech will: n Offer you access to ACT’s extensive experience administering assessments for professional

2010 Winter 2011

n n n n

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2121

Helping Outstanding Pupils Educationally

HOPE

HOPE Grant Awards The HOPE Grant covers tuition, HOPE-approved mandatory fees, and a book allowance of up to $100 per quarter.

How It Works

How to Apply

All HOPE applicants attending an eligible technical college must complete the Free Application for Federal Student Aid (FAFSA) or the HOPE Scholarship and Grant Application each year.

The HOPE Grant Georgia residents who are attending a Georgia public technical college to earn a certificate

Technically Speaking

Winter 2011

Technically Speaking Speaking

Inside

This Issue

A Note from Our President A Note from Our EDP Vice President

4 5

CREDIT PROGRAMS

FEATURE STORY

LEAN SIX SIGMA FROM ALBANY TECH

BUSINESS & INDUSTRY SERVICES

CONTINUING EDUCATION

Find out how MCA, Interstate Warehouse Services, Mars Chocolate and Miller Coors are taking advantage of Lean Six Sigma training for employees to eliminate waste and increase productivity and profit.

12/13

GEORGIA WORK READY CERTIFICATION Georgia Work Ready - Stand Out! Work Ready Connect Overview

ACT TESTING CENTER

HOPE GRANT

REGISTRATION FORM

Technically Speaking

Registration Form Economic Development Programs

EDP Staff

How to Register

Name ________________________________ Address _______________________________ City _____________ State ____ Zip __________ County ________________________________ On the Cover:

ELIMINATE WASTE AND INCREASE PRODUCTIVITY WITH LEAN SIX SIGMA FROM ALBANY TECH

Find out how MCA, Interstate Warehouse Services, Mars Chocolate and Miller Coors are taking advantage of Lean Six Sigma training for employees to eliminate waste and increase productivity and profit.

MATT TRICE Vice President 430.6618

mtrice@albanytech.edu

Director 430.3593 gfrage@albanytech.edu

STEVE EIDSON Instructor 430.6619

seidson@albanytech.edu

VALERIE A. WILLIAMS Administrative Assistant 430.3867 vwlliams@albanytech.edu

Technically Speaking is published quarterly by the Economic Development Office of Albany Technical College. Albany Technical College is a unit of the Technical College System of Georgia.

GARY FRAGĂ&#x2030;

TORREY HOLMES Administrative Support Assistant 430-3563

tholmes@albanytech.edu

BRENDA BRYANT Administrative Secretary 430-3563

bbryant@albanytech.edu

DON REHBERG Testing Assistant 430.6612

drehberg@albanytech.edu

City ______________ State ____ Zip _________

COURSE NAME

DATE OF BIRTH AGE SEX CODE

RACE CODE SOCIAL SECURITY #

Last Grade SEX CODES RACE CODES Level 1. AMER INDIAN 4. HISPANIC Completed 1. MALE 2, ASIAN 5. WHITE 2. FEMALE 3. BLACK

FAX: EMAIL: PHONE:

229.430.3591 edp@albanytech.edu 229.430.3563

*by 9 a.m. within three days before the workshop. There will be no exceptions. No refunds will be made after a class begins.

DATE

LOCATION

FEE

EARLY COUNTY:

Robert Chester

BAKER COUNTY:

Kent Sanders

RANDOLPH COUNTY:

Walter Mattox, Board Chair

CALHOUN COUNTY:

Richard West

DOUGHERTY COUNTY CAMPUS RANDOLPH COUNTY LEARNING CENTER www.albanytech.edu

229.430.3500 229.732.5280

Minimum Class Size Policy

We always strive to conduct all scheduled workshops; however, there may be times when registration numbers will require us to reschedule. We apologize for any inconvenience this may cause.

Method of payment:

q Check

q Cash

q Invoice (letter of request or purchase order required)

Charge My:

q Visa

q MasterCard

q Discover

q AmEx

Card # _____________________________________

Expiration Date: _____________________ Date: ______________________________

Non-Profit Org. U.S. Postage PAID Permit No. 190 Albany, GA

1704 S. Slappey Blvd. Albany, Georgia 31701

Technically Speaking A Publication of the Economic Development Division of Albany Technical College | Winter 2011

LS ean

ix Sigma

LEAN SIX SIGMA GREEN BELT TECHNICAL CERTIFICATE OF CREDIT

ATC LEAN SIX SIGMA For more information, contact Economic Development at 229.430.3563 or email edp@albanytech.edu

Find out how MCA, Interstate Warehouse Services, Mars Chocolate and Miller Coors are taking advantage of Lean Six Sigma training for employees to eliminate waste and increase productivity and profit.