job descriptions
CONTENTS
1
General Responsibilities Of MC
2
VP Customer Experience
3
VP Digital Experience
4
VP Global Citizen Organisations
5
VP Global Citizen Students
6
VP Global Talent Organisations
7
VP Global Talent Students
8
VP Growth and Innovations
9
VP Alumni Relations
10
VP Global Leaders
11
Business Delivery Manager
general responsibilities Commission Management 1. 2. 3.
Flowing down strategies for portfolio growth Need based education, operational training Alignment of LCs with National & Global direction
conference management 1. 2.
High quality of National & Regional conference cycle delivery Need based summits organization & delivery
external representation 1. 2.
Represent AIESEC India inside AIESEC network & build strong relations with other AIESEC entities Represent AIESEC India in external environment (Forums, summits, partner dinners etc)
vp customer experience Lead Program Design and Implementation 1. 2. 3. 4.
Designing the Lead program from all the three programs Educating the network for the delivery of the lead program Facilitate the digital strategy to run the lead program Enabling the network to create customised lead programs
Customer Experience Design and Implementation 1. 2. 3.
Designing the customer experience for all the three programs based on Leadership Development Module Educating and empowering the network for the delivery of the customer journey Facilitate the creation of digital infrastructure to deliver consistent customer experiences
brand management 1. 2.
EWA and ELD Program brand management MC Event management
International Realtions 1. 2.
Designing customer experience based on partner countries and Leadership development Module Managing external messaging of the experiences
% Pilot projects & MC projects implementation NPS Score % Growth in program
mos
vp digital experience Lead Program Design and Implementation 1. 2. 3.
Designing the digital touchpoint of lead program from all the three programs Educating the network for the use of the digital systems Designing the digital strategy to run the lead program
Customer Experience Design and Implementation 1. 2. 3.
Designing the digital touch points in the customer experience for all the three programs based on Leadership Development Module Educating and empowering the network for the use of digital systems Facilitate the creation of digital infrastructure to deliver consistent customer experiences
online brand management 1.
EWA and ELD Program online brand management
online community management 1. 2.
Designing customer experience based on partner countries and Leadership development Module Managing external messaging of the experiences
% Pilot projects & MC projects implementation NPS Score % Growth in program
mos
vp global citizen (Organisations) LC capacity enhancement 1. 2.
Standard delivery model implementation in LCs Generating & providing resources for delivery efficiency & quality
IR Management 1. 2. 3. 4.
Managing Country Partnerships Establishing Co-Delivery Framework with Countries Educating the network regarding partnership management and delivery Discover India platform utilization for branding & delivery
DRIVING LC Program GROWTH 1. 2. 3.
Customer flow implementation across LCs Delivery rate & time management Facilitating LC-LC co-operations
NATIONAL & REGIONAL PROJECTS 1. 2. 3. 4.
Driving issue segmentation National board for GCDP management Striking National partnerships for nationalised & regional projects Showcasing projects’ impact
% Growth in program % LC iGCDP goal achievement National projects realisation % Delivery rate % National Projects goal achievement
mos
vp global citizen (Students) LC Capacity building 1. 2.
Standard delivery model implementation in LCs Generating & providing resources for delivery efficiency & quality
IR Management 1. 2. 3. 4.
Managing Country Partnerships Establishing Co-Delivery Framework with Countries Educating the network regarding partnership management and delivery Discover India platform utilization for branding & delivery
DRIVING LC Program GROWTH 1. 2. 3.
Customer flow implementation across LCs Delivery rate & time management Facilitating LC-LC co-operations
PROJECT MANAGEMENT 1. 2.
% % % %
Managing growth projects (Specialized Units, University Relations, Campus Ambassadors, IXPs) LC education & development of projects
Growth in program LC oGCDP goal achievement Delivery rate NPS
mos
vp global talent (Organisations) DRIVING LC Program GROWTH 1. 2. 3.
Customer flow implementation across LCs Delivery rate & time management Facilitating LC-LC co-operations
IR Management 1. 2. 3.
Managing Country Partnerships Establishing Co-Delivery Framework with Countries Educating the network regarding partnership management and delivery
LOCAL CAPACITY DEVELOPMENT 1. 2. 3.
% % % % %
Sales development program management Overall talent capacity (OS, Operational training) Driving account management & up-scaling
Growth in program LC iGIP goal achievement Delivery rate NPS Client retention
mos
vp global talent (Students) DRIVING LC Program GROWTH 1. 2. 3.
Customer flow implementation across LCs Delivery rate & time management Facilitating LC-LC co-operations
IR Management 1. 2. 3.
Managing Country Partnerships Establishing Co-Delivery Framework with Countries Educating the network regarding partnership management and delivery
LOCAL CAPACITY DEVELOPMENT 1. 2. 3.
% % % %
Sales development program management Overall talent capacity (OS, Operational training) Driving EP management & up-scaling
Growth in program LC oGIP goal achievement Delivery rate NPS
mos
vp growth and innovations lc capacity BUILDING 1. 2.
Enabling capacity development Enabling Innovations for LC Growth
LC DEVELOPMENT 1. 2.
LC Needs sensing & customised coaching program development Coaching program implementation
driving t vs. a 1. 2. 3.
Planning process management RnR creation & implementation Strategy formulation with the LCs
Public Relations 1. 2. 3.
Creating on ground content from the experiences delivered by AIESEC in different cities Representing AIESEC in external events in different cities Facilitating forums in different cities for youth engagement
% T Vs. A achievement of LCs # LCs jumping clusters
mos
vp alumni relations/PR Alumni relations 1. 2. 3. 4. 5. 6.
Handling, tracking and building relations with MC alumni Alumni Strategy Management Guiding and supporting LC Alumni Relations Creation of digital infrastructure for AR Product creation and implementation for LLC Phase Alumni Event Management (LC and MC level)
Public relations 1. 2. 3. 4. 5. 6.
Handling Media Relations, External Representation and Partnerships of MC Guiding LCs on Media Relations, External Representation and Partnerships Event Standardisation Coordinator PR Partnership implementation LC Consultancy on overall PR Brand Ambassador of MC
# Alumni Engaged % ELD growth through Alumni # Events Conducted
mos
vp global leaders RECRUITMENT & INDUCTION PROJECTS 1. 2. 3.
Co-create recruitment strategy across LCs with Growth and Innovation Directors Continuously improve, track & optimise selection & induction processes across LCs in AIESEC India Overall responsible for driving operational training of membership & leadership
designing and implementing membership experience 1. 2.
Design customer experiences for members Enable the network to design and deliver membership experiences
program delivery efficiency 1. 2.
Develop TM processes in direct synergy with ELD cycle of every program OS evolution & implementation
learning and development management 1. 2. 3.
% % % %
Create content for learning and development of membership Manage external vendor for learning and development Manage national lead program for membership
Membership retention Membership productivity NPS Goal achievement
mos
business delivery manager National exchage partnership Management 1. 2. 3.
Exchange Management for the National Partners Improving CRM with National Partners Sales for National Exchange Partnership
National Sales 1. 2.
Product Sales Event Sales
Sales Consultancy 1. 2.
Product & value proposition development Commission consultancy & troubleshooting
# Funds Raised (in bank)
 # Funds Raised (invoiced) % Client retention #Experiences Delivered
mos